🔌technical-help

[tight oriole]

[silver urchin]

How much storage hi3 takes?Currently I’ve 15gb left and I’ve hsr and genshin. If it needs more storage I might delete gi

[stoic reef]

yeah it needs more

32GB on pc for full asset install

on mobile its less but over 25GB

[silver urchin]

Oki tysm for help :))

[stoic reef]

np :3

[cosmic lion]

Just in case you need the game size again
#🔌technical-help message

as always, add like 0.5-1GB for the stuff release after

and

[cosmic lion]

[stoic reef]

[lost venture]

tempted to reinstall but thats like 3 days to dl for me , rn its nearly 55

also

[shell saddle]

😭 it didnt work

[odd wedge]

in that case, you have these options
A. #🔌technical-help message
B. Manual download
C. Wait

!faq mandown

[grizzled rampart]

HI3 v6.7 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v6.7.0_724d9675de4e.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1: https://hk-bigfile-os-mihayo.akamaized.net/ptpublic/bh3_overseas/20230625200913_b5O05BfHrZo5Ehfo/BH3_v6.7.0_724d9675de4e.7z
   Mirror 2: https://drive.google.com/file/d/1QC6BD1SJYbiowMXbCwPzVKN5wBqOUbmz/view?usp=sharing
   Mirror 3: https://www.mediafire.com/file_premium/a6dv8fg32fvajbb/BH3_v6.7.0_724d9675de4e.7z/file

GLB:
Mirror 1: https://hk-bundle-west-mihayo.akamaized.net/ptpublic/bh3_global/20230625115554_M22S99ZOUlgMPR72/BH3_v6.7.0_724d9675de4e.7z
Mirror 2: https://drive.google.com/file/d/11Y0c6xzKwicBUPYN5ET5ba0ivCSHs1w6/view?usp=sharing
Mirror 3: https://www.mediafire.com/file_premium/nrcb7rxfambikkv/BH3_v6.7.0_724d9675de4e.7z/file

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆
5. Run the launcher as usual.
Mirror 1: HoYoverse
Mirror 2: Google Drive
Mirror 3: MediaFire

[odd wedge]

Not a technical issue sweetie

[wraith osprey]

Hello! I have problems with honkai 😦 everything is said in the video, but I will also write: honkai .... glitches. if you press something, it glitch harder. and then it crashes. I rebooted the computer many times. I already deleted and downloaded the honkai again. all the same. everything is fine with the computer, other games work. please, help??

[lunar gust]

do you have any controller connected?

also did you try to disconnect the mouse?

[cosmic lion]

the game is detecting a controller, by any chance you have one connected and/or did you use a remapper/macro program before?

[wraith osprey]

Oh, I really have a controller connected! the adapter is connected, but it is turned off. I'll try turning it on/off

OOOOMMG it works!! it was so easy - I was ready for the funeral, thank you!!!

[ruby harbor]

does anyone know how to use this?

[stoic reef]

you can see your ticket in the same place you submitted it, its ai chan phone > support and theres a link i think to view open tickets

[odd wedge]

@drifting portal #💢honkai-vent if you are not seeking help, help channel is not the place to be. #rules-en rule 1.

[odd wedge]

I was sending an email to my lecturer "thank you and have a nice day", my auto correct went "thank you and have a free VPN" I almost sent it

[stoic reef]

maybe they wanted a free VPN you never know

[strong thistle]

[lost venture]

[stoic reef]

[lost venture]

Hey slothy qn, is it worth going for a adreno 740 instead of 730? I'm not really sure on the thing tbh like how much performance Gain it Is or something

[odd wedge]

I haven't gotten the opportunity to test a device with 740, but yes.

[strong thistle]

Snapdragon 8 Generation 2 have better efficiency and heat management than the Snapdragon 8 Generation 1

[lost venture]

Hmm cause I'm not sure if it's a worthwhile improvement

[odd wedge]

25% faster than Adreno 730

[odd wedge]

Yeah and that

[lost venture]

Hmm does this apply to battery life as well?

[odd wedge]

Gen 1 literal stove

[strong thistle]

yes

[odd wedge]

The gen 1 overheats so fast it's basically lowering performance ASAP

[strong thistle]

[lost venture]

Hmm 740 gpu phone u can recommend then at most 800 or 700$. cause taxes adds another 250 ish here

[odd wedge]

Tried Honkai on one, I wanted to die ASAP

[lost venture]

Even cheaper works if it does the job with a headphone jack

[lost venture]

Hmm so 730 not worth going for unless u can bear the heat caused ?

[strong thistle]

@odd wedge Remember Exynos 990 and Snapdragon 888 ?

[stoic reef]

i mean i'd argue that with that kind of heat output it'll degrade everything else much faster than a cooler chipset

so phone would die faster

so unless you really dont want to pay more now then i'd get the cooler one

[lost venture]

I don't like a short life phone

[strong thistle]

its better to get the Snapdragon 8 Generation 2
the heat is not really good in Snapdragon 8 Generation 1

[lost venture]

Any phones u can recommend then? Cause I'm very much in debate

Mainly looking towards like at least 256gb and a headphone jack , if possible rootable

[strong thistle]

my recommendation is the same as before , the Xiaomi 13 phone
i havent see any Snapdragon 8 Generation 2 in that price range other than that

[odd wedge]

Portable stove

[lost venture]

Hmm got it then , again can go lower as well

[odd wedge]

Yes xiaomi 13 is like 600+

[strong thistle]

[strong thistle]

there is Snapdragon 7 Generation 2 Phone too , with identical performance as Snapdragon 8 Generation 1 (better heat management)

it has Adreno 725

[lost venture]

is there a 740 with a headphone jack that's the only thing killer rn for me

Checked the xiaomi 13 and it has none which is a bit of a bummer

[stoic reef]

tbh headphone jacks are becoming more obsolete on modern phones. the space required is pretty high that could be used for other stuff

[lost venture]

So dongle life?

[stoic reef]

bluetooth earbuds are the current norm iirc

tbh i use them on pc. its great for listening to streams while washing dishes and stuff

[lost venture]

I mean yeh but they don't sound as great with wired in cost

So either dongle life or wireless headset

[odd wedge]

Nubia Z50 ($362)

I myself am waiting till next year for newer yet cheaper models

[stoic reef]

yeah quality is hit or miss with wireless earbuds

the ones i found are pretty good ngl but i wont plug or anything in here

[odd wedge]

It's no more my friend, just get a CX31993 dongle
or Apple dongle, works.

[lost venture]

[stoic reef]

The future is now old man

[odd wedge]

or be big pp engineer turn your headphones to type C

[lost venture]

Aiya , welp new headphones and earphones it is then...

[odd wedge]

It's dongle or wireless now my friend

My dongle got ripped, still waiting for new ones to arrive amazon prime is a joke wtf

[celest wave]

Ma game keep saying "Too many requests, try again later" There's a day and he's still saying that, is there any way to fix it?

[stoic reef]

What are you doing when that message happens?

[wet stream]

im in Vietnam, is there any way to fix the loading problem after 1 fight? i can login and recieve/quest/event normal but it keep spinning loading after 1 match (except using VPN)? I just get this problem this month

[stoic reef]

its a connection issue. please report it to CS since theres been more than usual but the fix to get it working for now is to use a VPN when you're having connection issues, i very highly recommend the free one in this pin (dont use the japan country, use the USA one) https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302

#how-to-contact-cs

[celest wave]

Trying to login to my account

[stoic reef]

then maybe you can try a VPN (the one in this pin is good https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302 )

but it has a low chance of working so you'll have to most likely contact customer support #how-to-contact-cs

[pseudo canyon]

anyone know why i can't share screen honkai on discord? i know i can just choose the screen option but it doesn't give the privacy

[lunar gust]

unfortunately due to quirk of honkai you have to make the game windowed first, then you can start streaming and switch to fullscreen again

it was easy to do before when you could just Alt+Enter but now you have to go into settings

[pseudo canyon]

ok it worked thanks

[untold glacier]

how can i full screen a windowed resulotion? alt + enter doesnt work

[stoic reef]

alt enter stopped working in 6.7 so its either windowed or real fullscreen basically

[untold glacier]

[graceful pagoda]

Hello when i try to start my game it dosent work, it loads normally and logs in, but when i press to start, i stops working for a second and then im back to the log in screen

[stoic reef]

try restarting your device entirely but if it still is happening then that sounds like an unstable connection issue, i'd try the free VPN in this PIN https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302 (use the usa country for best results)

[crisp igloo]

Can someone help me?!

[willow falcon]

Problem of connection to the server.

• Restart router
• Use mobile data
• Use VPN

[upbeat tundra]

Its OOT but can someone provide me External link for preupdate HSR? The official server is full already

If there's none then its fine

[lunar gust]

perhaps ask in HSR server

we don't have it here

[silver urchin]

Soon I’ll be moving to Canada but I play on Europe server. Will I be able to play properly or I need to change to NA server?

[lunar gust]

ping will be higher but you should be able to play

[slow creek]

can someone help me i cant login to twitter account

i didnt login for a long time

[lunar gust]

twitter support can help you lol

if all you have linked to your game account is twitter then contact CS #how-to-contact-cs

[slow creek]

okay

[dire compass]

Hello im having trouble on clicking on anything in the game it just keep loading and the page goes blank i cant do anything and i keep restarting my pc and the game it doesnt change please if anyone have a solution

[lapis granite]

Just a question, I just cb to the game after months of playing. I realize I actually have low storage left on pc and have decided to download all of the game's assets. is there a way i could just delete those and stay with the 7GB minimum required basic assets of the game or some function that could help us delete it or do i have to uninstall and install all the way back?

[lunar gust]

you can delete CGs in the video folder

and then edit registry to reselect the assets option

[lapis granite]

thank you sm!!

[lunar gust]

copypaste this in start menu after closing the game: reg add "HKCU\SOFTWARE\miHoYo\Honkai Impact 3rd" /v GENERAL_DATA_V2_ResourceDownloadType_h2238376574 /t REG_DWORD /d 0 /f

[lapis granite]

aight, ill try after my honkai finished downloading its resources. thanks again

[lunar gust]

you can just close the game before that, you won't lose any progress if you restart

[lapis granite]

oh right lol, forgot about that

[lapis granite]

wait, where in the start menu will i copy paste it?

[lunar gust]

just ctrl+V

[lapis granite]

which??

[lunar gust]

start menu

[little snow]

Can someone help me get out of this soft lock

nvm i got outof it 👍

[sullen warren]

I moved from epic games to the actual app of the hi3 and uses hoyoverse acc on both

When I moved from epic games I had to start over in the actual app when i logged in my hoyoverse acc?

[drifting void]

Is the open world glitched

[cosmic lion]

epic use the same launcher that the official website with just some files to make the epic payment work, nothing more, so you can use the same HYV account
you only need to check that you downloaded the correct ver. (GLB ver.) and that you are login on the correct server (top right on the login screen)

[cosmic lion]

wdym? what is the problem that you got on the OW?

[drifting void]

Idk the auto lock won’t go back on but only in that mode

[cosmic lion]

but on what OW?, there are 4 on their own mode and others too on the story mode
and did you already check if a restart solve the issue?

[drifting void]

Sorry I had no idea how to spell it. 9 Schicksal HQ

It’s weird it’s only that

[stoic reef]

hmm, and you already tried restarting your device? also are you talking about a characters auto lock or like a mech's auto lock

[cosmic lion]

iirc on that mode the auto lock doesn't have too much "range" like the others, and most of the time new characters have problems/bugs on old stages
still if you get that issue too often contact cs and tell them about the problem #how-to-contact-cs

[cosmic lion]

[stoic reef]

thanks for all your hard work

[cosmic lion]

naaaa, i still don't do much, because i wasnt able to enter discord with my net because is slow af now
probably because im still downloading hsr update(?)

[stoic reef]

probably yeah but idk you do great stuff

[drifting void]

I’ll try different characters maybe it’s that

Well it looks different like a new skin idk what to call it on the factory part of the map

Thanks tho guys

[drifting void]

Nvm you were right

[upper relic]

What to do

@stoic reef

Sorry if pinging is unallowed

[stoic reef]

so those listed files are corrupted downloads, what you'll need to do is go to your games installation folder then go to games/bh3_data/streaming assets/audio/generatedsoundbanks/windows and delete the files shown if they're there. then reopen the game and it'll try to redownload the missing files and probably show some more (the error message only shows a few at a time) so you might have to keep at it a few times

its ok i had the window closed

oh wait android

hmm

try restarting your phone and then connecting to the free VPN in this pin (use the usa country, not japan or the other one) and then reopening the game, it'll redownload the files #🔌technical-help message

[upper relic]

This is the sea version

I remember the last time global didnt work

[stoic reef]

wdym?

the VPN works regardless of region and the usa country is still the best country to connect to

[upper relic]

Ah, alright

[stoic reef]

since the japan country has connection issues (likely due to the fact honkai has a dedicated japan server for japan)

[upper relic]

Is this vpn free for use?

[stoic reef]

but it should redownload the files, if not you'll have to reinstall but it should just redownload the corrupted files

free account option isnt super obvious to click on when making an account but its there

[upper relic]

Ah ic

This little thing scared me

[sullen warren]

Thanks. I noticed there was different kind of clients for SEA and GLB lol

[stoic reef]

ah i see, yeah its not obvious with the free account option since it is first and foremost a paid VPN but the free account option exists

[upper relic]

Thanks, i'll try that

If it doesnt work expect a ping

Also question

Would i have to always have the vpn on to play?

[stoic reef]

not always. maybe for a day or three if you continue to get connection issues but basically it just fixes connection issues for the day if you have it connected while playing

[upper relic]

Oh hey it actually worked

Thank you so much

[stoic reef]

np!

[silver urchin]

Hi i need help

I downloaded all the cn cg files on android, how do i replace the cg?

[stoic reef]

you'll need to either connect your android to a pc or get a file manager app to replace the files in the location in that pin

[silver urchin]

A file manager for android?

[stoic reef]

yeah, an app that lets you see and copy/paste, etc the files on your android

[silver urchin]

Is there a safe app?

[stoic reef]

tbh i just hook my phone to my pc so i dont know any off the top of my head but you can google it to find a good reviewed one

[cosmic lion]

most phones come with a file explorer, if is stock android (or almost) should come with Files a explorer from google
you can with that unzip only .zip files afaik, so if you downloaded that file type just extract the files and move them to the games cg folder
/Android/data/com.miHoYo.bh3#######/files/assets/Video/

any other file format will need other app and there i cant help, idk good apps for that task on phone

[lunar gust]

x-plore is very nice but sort of an advanced app

I've used it since symbian days

[dire compass]

Im going to a trip on japan but right now im on the EU server will my account be blocked if i dont use a vpn ?

[cosmic lion]

It's not going to happen anything, but afaik, the game will try to "login" on the JP server even if you use the glb client, so probably you are going to need the vpn to enter the game

[odd wedge]

no no

As long as you have the GLB client, you can login to your account normally.

You may require VPN if you encounter connection issue.

[kind owl]

why do i have that loading circle thingy while my other games are fine

[odd wedge]

#🔌technical-help message

[kind owl]

thx

[open palm]

is there a way to unbind your hi3 account from hyv acc?

[odd wedge]

Only by contacting CS, unbinding only for certain situations.
Contact CS via email #how-to-contact-cs

[open palm]

yeah i already tried to contacting the CS way back on 28 may 2023, but i still didnt get any respond

so is there a work around to "brute force" it

[odd wedge]

No.

Send an email again
[e-mail]

[open palm]

okay

[lean hearth]

game keeps making me download these 51mb infinitely and i cant play the game due to it

[lunar gust]

PC?

[lean hearth]

yeah

[lunar gust]

any error during the download?

[lean hearth]

nope it just downloads 51mb and then downloads them again and again

[lunar gust]

open your game folder, then navigate to BH3_Data\StreamingAssets and rename the video folder to something else, after that try downloading again

or you can try just removing the Version.txt file inside Video folder

it should recheck all the video assets

[lean hearth]

i deleted the version.txt

but it still does it

every time it hits 100% it resets to the 51mb

[lunar gust]

bruh

maybe reinstall then

also check Audio folder

maybe there are some unfinished downloads in there

full reinstall is like when you are out of options

[lunar gust]

contact CS #how-to-contact-cs

explain the situation they'll guide you

[silver urchin]

help pls🙏

[odd wedge]

#🔌technical-help message

[silver urchin]

I don't rlly understand what to do(
I'm dumb

[odd wedge]

Restart router / switch network / use VPN

If one method doesn't work, try another

ProtonVPN link provided, it's an okay free VPN

[silver urchin]

I will try to use VPN, cuz im using hotel network

[odd wedge]

If you're going to use Proton VPN, try the US node instead of Japan~

[warped brook]

people got banned for playing GI and HSR on Steam Deck.. is Honkai Impact 3rd same case as well?

[cosmic lion]

yes and no
if you try to play directly via steamOS you will need to modify the files (that is against TOS) and the anticheat will give you ban
you can play any HYV game without risks if you install windows on the device, but afaik steam SoC drivers for win are not good, so idk if the game will work decently

[carmine crystal]

[lost venture]

I have seen a lot fo bsod but not like this

You checked any of your drivers or updates of windows gpu n cpu? Even checked if your ram is OK?

[celest wave]

I play on cloud now and i have to login almost everyday but the "too many requests" thingy keep appearing,I tried to send an email to cs but they blocked me by address

[stoic reef]

they blocked you by address? what was the message you got saying you were blocked cuz unless you spam them with emails constantly or were banned cuz of TOS violation they dont really block people

and when you say you play on cloud, are you talking about logging in with appleID? @celest wave

[celest wave]

No,i use a app called "OneTap" to play Hi3rd

[celest wave]

I was just talking about the problem I'm having with login

[stoic reef]

oh, thats probably then because the server is getting hundreds of login attempts for different accounts from the same IP so its triggered the anti cheat. and if its the same app im thinking of it'll also trigger the anti cheat since it "optimizes" your performance with macro abilities and stuff which is bannable. you'll have to go through CS but what was their blocked message?

but in regards to your login problem, you can probably fix it by just installing the game normally, maybe. it depends on if your account is locked by security or not

[celest wave]

[stoic reef]

did you send it to [e-mail]?

cuz that looks like an L

[celest wave]

Can't,i have a rock phone

[celest wave]

Ill try

[odd wedge]

[e-mail]

[stoic reef]

well dont put an L make sure its an i

like slothy said, [e-mail]

[celest wave]

I saw the L now..

I didn't write it, I copied it from Google lens

[stoic reef]

ah, yeah please write it out

[stoic reef]

what model of phone do you have by any chance? could also use PC version if have a pc or android emulator

[marsh nacelle]

what the low quality remove or differences from the full download one?

[stoic reef]

you mean the no asset download? or are you talking about the SD option vs the HD option?

no assets just doesnt download a lot of stage maps/audio files until you actully go into the stage and if it needs something it'll prompt you to download required resources. the SD vs HD option is mostly character texture sizes being smaller so works better on low end devices

[marsh nacelle]

The basic or all asset ones

[marsh nacelle]

Ah ic so if you enter the stage it will require you to dl it? Does it include the cg everything etc in that stage/chapter?

[stoic reef]

yeah, it doesnt download a lot of cg's/audio and stage maps so when you go into a stage/chapter, if its missing some required resources it will prompt you to download them before entering, you just tap yes and it will download and then take you into the stage. its just for saving on installation size since it saves about 6GB on mobile initially (until you download stuff)

[marsh nacelle]

What does the doesnt download a lot of cg/audio mean? If you enter a stage/chapter it only downloads the necessary ones not all?

[stoic reef]

it means that it only downloads the ones needed to open the game and do the menu and stuff. if you go into a stage and you dont have the needed audio and stuff it will download the necessary stuff for only that stage, not everything. just the stuff for that stage/chapter

[marsh nacelle]

Ah ic but you also have the option to dl all

[stoic reef]

yup

[marsh nacelle]

Sorry my reading comprehension in english sucks and thanks

[stoic reef]

youre fine

[lean sleet]

(repost from #🐛bug-report )
I'm not sure what causes this bug but it's a little frustrating... HoO misses her malice expunged combo atk sometimes and she also falls off the map sometimes (it can happen in other stages too, like the second one in this abyss)

[stoic reef]

its likely the stage (or stages) with how much shes teleporting around, tbh shes not the first character to do stuff like that. horse durandal did it a lot too when they first came out. Please make sure you report it to CS too #how-to-contact-cs

[cedar torrent]

Hi i want to ask a little help bcs my game is crashing everytime and this warning came whit it what can i do about it? It happens whit all the hoyo games

[stoic reef]

what OS is your pc running or are you using an emulator?

[cedar torrent]

Im not using emulator i dowland all in a official website

[lunar gust]

did you try rebooting yet

[cedar torrent]

yes

[cedar torrent]

and i use windows 10

[lunar gust]

can you open dxdiag (type it in start menu) and then save all information and attach the file here?

[cedar torrent]

yeah i can

[lunar gust]

dewit

[cedar torrent]

this file right? (sorry about but my english is so bad i trying to undrestending )

[lunar gust]

ye it's correct

[stoic reef]

Could be hyper v being turned on since it does have para virtualization on

[cedar torrent]

and how i can turn it of ?

[lunar gust]

mine says the same thing if you refer to the GPU block

and I don't have that enabled

[stoic reef]

Ah then nvm

[lunar gust]

there's not really anything out of ordinary at a quick glance

[cedar torrent]

so there is no chanes to slove this?

[cosmic lion]

afaik the new anticheat can work with virtualization enable

[lunar gust]

virtualization doesn't affect that

it's the anticheat falsely detecting the machine as a VM

and since nobody would tell you how an anticheat works one can only guess why it triggers on a real device

[lunar gust]

you could try resetting Windows but that's a radical way of doing things, if your laptop is used for work it may not be the best choice. in which case you could use another device to play

[cedar torrent]

its not a laptop

its a normal pc

[lunar gust]

oh

says lenovo I assumed a laptop

[cedar torrent]

yeah everyone says "oh its a laptop" when they see its lenovo

[lunar gust]

didn't know they make desktops

never saw one

[cedar torrent]

yeah in hungary we have lot of desktops what made by lenovo

[lunar gust]

you could also try disconnecting as much external devices as possible

and yeah contact CS about this

#how-to-contact-cs

[cedar torrent]

okay thank you

[lunar gust]

would be awesome if you get it resolved and share what helped here

kind of a rare issue

[cedar torrent]

i will and i hope it will helps bcs im crying rn xd

[stoic reef]

Well if might take a minute but they can at least rope in a developer to investigate if they need to, they at least know how the anti cheat works exactly

[lunar gust]

ye they should be able to offer a solution, even if it ends up being "reinstall Windows" or "try another device"

in fairness some devices are really not suited for gaming

[stoic reef]

True, some are not designed for it in the slightest and all that

[willow falcon]

What I found
https://securedstatus.com/how-to-fix-this-application-cannot-run-under-a-virtual-machine/

Better to wait CS, of course

[cedar torrent]

they send this

[willow falcon]

skip first 5 steps, start from HV

[dawn surge]

Hello

Can anyone please tell me how I speak in the voice channels

[cedar torrent]

it fix it i just needed enabling the hv so now is fine rn TwT thank you again ❤️

[lunar gust]

[drifting void]

Sorry if this isn’t the right place. But I enjoy the open world a lot. The schikles what ever the hell it’s called. My new character starburst, diva, and Navi seemed to have completely bugged out the auto lock. Even with my base characters it barely works at all. Does it just take a while for them to work out the bugs? I’m trying to beat a hard part of it but I end up shooting at nothing 70 percent of the time

[lunar gust]

uhhh record a video? no idea what you mean

[drifting void]

Hold on

It’s only the open world every other mode works like it should

[lunar gust]

does it happen only for this boss?

[drifting void]

No grunts too.

Someone mentioned new characters bug out the open world before maybe it’s just that but isn’t been days now same thing

But its* been days

[stone star]

Is it possible to login to my pc clint with my google account?

[lunar gust]

no, only hoyoverse

you can log in via google on the website and then link an email if you don't have thet linked

[stone star]

ok so is there a way to turn my google account into a hoyoverse, or am i stuck on mobile

oh

ok brb ill try then

[lunar gust]

ye log in here https://account.hoyoverse.com

[stone star]

Could i unlink the ggole account then use link my miyoho account to it?

Well it looks like all my google accounts for some reason have a Honkai account already WTF.

So i can't link any account to it.

😦

[stone star]

Thanks for the help any way

[lunar gust]

wdym they have a honkai account?

that's to be expected?

you then link your email and can log in with PC client

[stone star]

Yes i did it 🙂

i made a new email and connected it and now it works 🙂

[wet kettle]

so im not sure why this happens but my graphics card just dies sometimes when im doing net of whispers. its fine when i play other hoyo games (GI) (it did crash? one time when i booted up HSR too). the other gacha games that i played also seem to work fine w/o my gpu dying. just trying to chase down the reason why its crashing. has anyone else experienced this?

[wet kettle]

my monitors just turn black and the sound is still going. i still hear honkai during this and my gpu?cpu?pc? fans kick into high when this happens

have done Abyss, MA, APHO2, event story, using the exact same teams where i crash with net of whispers and they all run fine.

[stoic reef]

can you provide these screenshots so i can see more info about your GPU?

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
Press Windows + R, input dxdiag.
Please attach screenshots of the System and Display tabs (+ Render tab if present).

[stoic reef]

sorry i was busy for a minute, let me look this over

[stoic reef]

ok and im guessing this has been doing this for around a week or so?

[wet kettle]

around that yes

i was doing net of whispers just fine before that

[stoic reef]

yup makes sense, so your GPU driver has the latest driver as of 7/11 which sometimes the newest drivers have bugs that dont get ironed out for a month or more which looks like whats happening. you can try updating to the one that released yesterday but if it keeps happening you should uninstall that driver (preferrably with DDU) and install an earlier one, this ones from jun 14th so it should be good https://www.nvidia.com/en-us/drivers/results/205468/

[wet kettle]

ill do a ddu wipe in safe mode and install the j14 one

[stoic reef]

ok, that should fix it and then turn off auto updates and then maybe turn them back on in a month or two so it doesnt auto update to the buggy one

[wet kettle]

ill go see if it fixes anything

🤞

[wet kettle]

so far so good. hopefully i dont run into it again. since i thought i fixed it yesterday via bios update and then it crashed today

[stoic reef]

ah i gotcha, bios coule have done that yeah but usual culprit is a buggy GPU update, lets hope it stays that way!

[wet kettle]

i mean my bios was a year out of date and i recently turned on core isolation so i thought it mighted been that but since then ive updated the bios and turned off core isolation so hopefully this resolves it

[stoic reef]

i gotcha, at the very least its good to keep that stuff up to date

[vocal heron]

i dont know if this is the right place to ask but:
the email i linked to my hi3 got hacked, but i can still access my hi3 account- is it safe to play while waiting for cs response? or will that affect the cs response

[lost venture]

If u can access use it and make sure none of your shift gets unlocked and salvaged, best chance u got rn to delay is go to your hyv login then login then look for connected devices remove the ones u know that aren't urs

Delay them as much as you can also since it's dire it's better to ask them with a different email

[vocal heron]

the problem is the email, hacker took it and i cant access it rn

they havent changed anything yet though so im still logged in

[lost venture]

As in you tried to login to hyv yet?

[vocal heron]

yes but i cant get the code since email is taken

[lost venture]

https://account.hoyoverse.com/

This I mean

[vocal heron]

so i cant login to hyv

but since they did not change info i can still access the account

but i cant get any codes to change email and such

[lost venture]

Oh no phone? Well best thing u can do is just lock all of your shit to delay them, again if u used in game cs that could lock you still so use a different email to contact them instead

[vocal heron]

okok

[lost venture]

Not entirely sure but better to be safe than sorry they could lock you out anytime soon

[vocal heron]

thank you :D

follow up question, how long is wait time for cs to make their desicion?

they mentioned 10 business days but im worried it will be longer based on other cs of hyv games

[lost venture]

They contact usually 1-3 or even 5 business days they are usually fast

10? That's a first unless they are slammed like the Time when increments of people were gone cause requirements were raises

[vocal heron]

ah ok

thanks

[remote rune]

btw

currently playing SEA client (don't question my blue role)

if i plan to download GLB server

can i somehow convert some files from SEA folder to GLB to reduce the mb i need to download with SHITTY 500 kbps speed

[lunar gust]

normally no but a custom launcher such as collapse has a feature like that

[remote rune]

u mean BetterHI3Launcher?

[lunar gust]

nah mine can't do it

not sure if collapse still supports it either but probably does

[remote rune]

i see

i'll see to it when i download
prolly gotta download full GLB alright

[stoic reef]

Last I checked collapse could but that was a few months ago

[lunar gust]

yeah... it has to be updated to support newer versions manually so

[austere oriole]

I just want play with my account

[stoic reef]

do you have a bunch of accounts or play on a cloud gaming app or anything like that?

[austere oriole]

No

[stoic reef]

hmm, are you on a VPN?

[austere oriole]

I downloaded in Google play store

[austere oriole]

No

[stoic reef]

then i dont think theres anything you're doing on your end thats causing it. i'd wait about 10 minutes and then try again (if you havent already) and if that doesnt work then contact customer support #how-to-contact-cs

[austere oriole]

Last time i play that game in 6 months

[austere oriole]

Ok

Now its 2:10pm in 2:30 i will try again

[stoic reef]

closer to 4 months when you were last in here but yee, well if anything on your end is causing it its due to a lot of login attempts from one location, whether thats swapping between a bunch of accounts or a bunch of people logging in on the same IP range (cloud gaming or VPN can rarely cause something like that) but yeah just wait till then and try again and if it still gives the same error then email customer suport

[austere oriole]

I login in 9 genshin accounts in that day @stoic reef

In same device

is there a problem?

[stoic reef]

today? that might have done it then cuz yeah thats a lot of logins in one day. that can trigger the security stuff since that kind of activity is generally done by hackers or people selling accounts, stuff like that. still CS can let you know if thats actually the case or not

[austere oriole]

No no i not buy/sell accounts

[stoic reef]

well i never said you did

[austere oriole]

Google translate:

Ok thx @stoic reef

[stoic reef]

i see, yeah i never said you did do that. I was just saying logging into 9 accounts from the same device in one day might be whats causing it but customer support can let you know for sure

[austere oriole]

I do that form one thing

I play 9 genshin accounts and 3 star rail and 1 honkai 3rd

I am not crazy

Ok thx for help @stoic reef

[stoic reef]

thats a lot of time tbh, but you do you and np~

[gilded birch]

as other ppl mentioned, Collapse Launcher can convert your SEA client to GLB - you can try that before you download the entire game again (I use the GLB client, so don't pay atttention to the second image)
if you use this method, you will only have to download a ~173mb file

[remote rune]

ok

[safe tiger]

is anybody having trouble with seele's amazing kitchen event simply crashing the game?

[polar light]

I have weird glitch with Idol event. I can't do this score stage. I'm stuck on loading score after killing it.

[stoic reef]

have you restarted your device? also which stage is it exactly?

[polar light]

I'm playing on PC it's persisting since beginning of the event. It's the first Asaka boss.

I already reinstalled

[stoic reef]

you're the first thats reported it in here, does it give like the crash error message or anything?

[polar light]

I turned on and off multiple times nothing works

[stoic reef]

does it give like a yellow loading circle by any chance?

[polar light]

Yes

[stoic reef]

then thats a connection issue, please try using the free VPN in this PIN (make sure to use the USA country, not the japan one) #🔌technical-help message

[polar light]

I already tried that

I doesn't fix it

[stoic reef]

hmm, it was that same VPN too right or a different one? yellow loading circle means it cant connect to the server to report the stage success, could try teh other stuff in that connection issues pin like restarting your router or using a different internet (different wifi) but if that doesnt fix it then since you've already tried reinstalling i'd recommend contacting customer support #how-to-contact-cs

[polar light]

Will do, thanks.

[stoic reef]

np

[safe tiger]

I did manage to play the event after I opened it through the news tab, but after that it never crashed even through the event tab auto open, but basically it made the game not respond so I had to force close it, no errors or anything. might just be something that only happened with me

[stoic reef]

I see, it probably was just a bug then, i'd restart your device and if it happens again contact CS #how-to-contact-cs

[cosmic lion]

[stoic reef]

[cosmic lion]

It seems that there were not many problems today

[stoic reef]

yeah its a nice slow day

[cosmic lion]

but i wanted to help now that i finish every download i had(?)

then im forced to play hi3 in the meantime

[stoic reef]

i think you'll live

but more honkai

[uneven zinc]

Hello, I want to ask something

I left the game for a few days and upon getting back on I accidentally chose the wrong downloading resource for the game.

So now im at the beginning of the game. How do I get that back?

[stoic reef]

are you on pc or mobile?

[cosmic lion]

the download assets option cant reset your progress.
did you check that you login on the correct server?

[uneven zinc]

Mobile

[stoic reef]

if on pc you can close the game and do this (click on start and type this ) reg add "HKCU\SOFTWARE\miHoYo\Honkai Impact 3rd" /v GENERAL_DATA_V2_ResourceDownloadType_h2238376574 /t REG_DWORD /d 0 /f

if on mobile you'll have to reinstall the game tbh

[uneven zinc]

Oh oki!

Ty for telling me I will try

[stoic reef]

er yeah, if progress is restarted then probably the wrong server

[honest kayak]

Niche question but anyone have samsung s23? Does hi3 always run smoothly on highest graphics?

Even when abyss floor is in theatre of domination

[stoic reef]

i do though i keep it isntalled for dailies when im on the road or not at my pc, it plays ok but let me see what i set the graphics to

er sorry, i meant to say i have an s21 but it runs ok on the preset: max (recommended) so the s23 should be fine with running smooth since mine only slightly lags on higher density stages and apho on that setting

[honest kayak]

Ty ty

[stoic reef]

np~

[lunar gust]

during battles

there's not really a list to give for each specific scenario, but it's mostly there

it's also kind of weirdly made last time I checked, so I just turned it off

[devout otter]

Just now when I launched game login/pass box was empty and when I tried to log in it shoewd connection error. Any ideas?

[bronze lintel]

yeah sometimes it just vibrate for 5s straight

[lunar gust]

try again now?

[devout otter]

Dunno what you did, but everything is working! Thanks!

[lunar gust]

nothing

someone accidentally rebooted the production server or smth

I just saw reports that it's working again

[devout otter]

Well, thanks anyway for ping.

[lunar gust]

[tulip sky]

I keep getting this once in a while and idk why

Happens every time I'm not in honkai and somewhere else on another app

[lunar gust]

without knowing the full text no idea what it is

what device do you have?

[lunar gust]

oh btw, if you have enabled developer mode try disabling that

or finding an option to disable notifications

[tulip sky]

Xiaomi 11T 5G

[tulip sky]

Oh yeah, I do have that

[compact saffron]

hello, where do i provide contact number for the forest capriccio concert?

[odd wedge]

lucky bastard probably reply to that email(?)

njhl can go velocity with free ticket

[woven lance]

Yo my game doesn’t have sounds anymore (iPad)😃 does somebody know how to help me

[lunar gust]

tried switching off silent mode in control center yet?

[woven lance]

Yup, like when I enter the game I hear the sound of the elevator, but after that I just don’t hear anything anymore.

[lost venture]

I had that happened but it was fixed with a quick restart/reboot on my end idk if it works on yours

[woven lance]

Yea just did that and worked 🤝🏼 thanks a lot

[silver urchin]

web event launching everytime i click on the event button

[lost venture]

It doesn't automatically launch unless it's on that page they have diff sections if u picked that section then yehnit auto launches

[tulip sky]

Sometimes it automatically takes you there cause it opens it as first event

Usually if there is an update to the event

Like new stage unlocked etc

[lost venture]

Never happened to me tbh or can't recall it, but if it does do that then that's convenient isn't it

[tribal gulch]

What do i do

[stoic reef]

are you on mobile or pc?

[tribal gulch]

Mobile

[stoic reef]

did you get the game from google play store or some other app?

[tribal gulch]

APKPure

[stoic reef]

can you go into your settings > apps and let me know what the version number is for honkai impact?

[tribal gulch]

6.7.0

[stoic reef]

then it looks like apkpure uploaded a modified version since the current version is 6.7.0. You'll need to uninstall that and reinstall the game from google play store or if its not showing the right client for the game (i'm assuming you're trying to play on global) you can get the android apk's from this pin #🔌technical-help message

though if google is showing the right version but says your device does not meet the requirements then let me know

[tribal gulch]

If i just update it with the apk would it work

I got one from the hoyoverse site

[stoic reef]

no not really, the manual .apk download is what the google play stores 6.7 download is. it would either say the apps already installed or would install another version of the game entirely. i guess if you're going to manually install you would need the .apk anyways so you could try but i dont think it would work to update the game from 6.7 to 6.7

[tribal gulch]

Lemme try then

[stoic reef]

out of curiosity though, why isnt the google play not working?

[odd wedge]

btw the last time I checked (back in v6.4 or 6.5 i think), Aptoide was still providing updates to their modified GLB APK iirc

idk I'll check again after I get back after this road trip next week, pretty smashed rn we be drinky

*note: driver no drinky, we responsibaby

Feel free to pong me for any probs~ @stoic reef

[stoic reef]

okie will do, be safe! and idk why they modify the APK's. it just makes them worthless tbh but oh well

[odd wedge]

Yeah that's something I'll check again soon

Aptoide is my nemesis

[stoic reef]

mhmm, utterly incomprehensible too

[cosmic lion]

well with HI dont work because looks like it have a countermeasures, but other app dont do that
so most mod apps on the internet will come with one(or more) of this: add/change ads, modified manifest, modified telemetry, spyware, etc.
rarely one user/team mod an app to fix/add a feature that most users needs, but after is released is modded again by others and reposted ∞ times but now with malicious content

@stoic reef@odd wedge@lost venture

[stoic reef]

true, just seems like they'd have noticed that it doesnt work and all that by now

[cosmic lion]

well most of the 3rd party stores have their own users do the upload, and as you probably know, a program/app sometimes it can work for you but not for others

[lost venture]

[odd wedge]

Hey I know I'm sobern't but I type properly ok /j

Aptoide SEA APK was yeeted after I reported (i think)

About GLB one there's something I want to check first

[stoic reef]

i gotcha, maybe they'll quit modifying it after its reported too

[odd wedge]

Yeah but don't go reporting yet there something I wanna check but I'm not sober enough to explain

[stoic reef]

nah you're fine, i'll let you do it

[odd wedge]

#SoberEnoughToCorrectAllMyNotTooDrunkTyposBeforeSending

[strong thistle]

[dusky dust]

who do i go for?

[stoic reef]

i'd ask in #💁gameplay-help they can give better advice for that

[dusky dust]

oh wait i was in the wrong channel

sorry

[stoic reef]

its okie

[tribal gulch]

Unsure sometimes it wouldn't install or update from play store

Downloaded the apk from hoyoverse and just updated it and it works though

[stoic reef]

weird, maybe a connection issue sometimes but im glad its working and you can play now!

[tribal gulch]

[odd wedge]

Hello sweetie, what's your device model?

*Note: please kindly wait for a response as the me is on a drinky road trip. Maybe someone else will tend to you before I get sober enough to reply. If you ARE using a Xiaomi/Redmi/POCO/OPPO/realme device or have installed HI3 from Aptoide, please refer to the message below:
#🔌technical-help message

If not, please provide us with your device model.

If you haven't.

[native ferry]

chapter 14?

every time i go in the story its just a black screen

i restarted but it still aint working

[stoic reef]

are you on pc or mobile?

[true vortex]

pls help me im srsly pissed every time I log in on honkai it auto uses my huawei ID how the bloody hell do I log in using my GMAIL🤬🤬🤬🤬

[true vortex]

theres a version history on apkpure check it there

[cosmic lion]

#🔌technical-help message

[native ferry]

pc

[true vortex]

Bloody hell

[stoic reef]

can you provide these screenshots?

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
Press Windows + R, input dxdiag.
Please attach screenshots of the System and Display tabs (+ Render tab if present).

[native ferry]

ok gimme a sec

[stoic reef]

you can try updating your graphics drivers but if that doenst work then in the launcher tap the 3 lines next to launch and click repair to try and repair the game files, if that doesnt work then you might have to reinstall the game

[native ferry]

ok ill try

[cosmic lion]

apkpure users uploaded a modified ver. of the game afaik,
to be sure to download the correct/safe apk file you can download it from the website
and the links that are always on the pins of this channel ( #🔌technical-help message )

[native ferry]

tried the first two and its not working

[cosmic lion]

other thing just in case check what gpu is the game using

[native ferry]

how do i check that?

[cosmic lion]

just run the game and check what gpu is using on the task manager, or you can force it on windows config

[native ferry]

it seems fine

guess i gotta reinstall

[cosmic lion]

yeah check if that will fix it,
if that don't work, you can try to reinstall the drivers using DDU and test
or you can contact cs #how-to-contact-cs

[native ferry]

alright thanks

its reinstalling rn

ill let you know if it works

[native ferry]

nope

[native ferry]

still not working

this is dumb asf i swear

i sent a email

ill wait for them to reply i guess

[stoic reef]

They usually reply within a day or so, really weird though since your GPU can run the game as long as the drivers are up to date and a reinstall didn't work. Hopefully they know a way to get it working

[native ferry]

yea if all else fails, ill just do the chapter on my phone since everything else seems to work fine

[true vortex]

Yo dud regarding yhe official apk thing how do I update the app if it need update

[stoic reef]

You can just redownload the .APK one maintenance starts and run it to update the game

[true vortex]

My brain hurts can u dumb it down

[stoic reef]

Sure, when the next update happens just download the APK again from this pin and then open the file once it's downloaded #🔌technical-help message

So just two things, download and open it once the next version update happens

[true vortex]

Does that mean

I download that 2k mb file again

The PR files or sum

[stoic reef]

for SEA its this one https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/seaapk/default

its only 500 MB, but yes to make it into a list for you. Once 6.8 comes out you just have to do this:

1. Download this file https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/seaapk/default (it'll probably be around 500MB or so)
2. open the file to update the game.
3. after you can get into the game you can delete the file to save on storage

this is just what the google play store does automatically, you're just doing it manually. but if the google play store works then you can just use that. What model of phone do you have by the way?

[true vortex]

huswei sadlt

Huawei sadlt

@stoic reef

Thats why I asked for official apk

[stoic reef]

ah, yeah then it'll have to be manual if you wanna keep using your old account

[true vortex]

Ok so

First i download

Official apk?

[true vortex]

I assume its this?

Then if new update comes again I go that same link?

[stoic reef]

yes. all you have to do is download that and run it. when the next game version comes out you just download and run it again to update the game.

and yes the link will stay the same and is always pinned in here. that link just always downloads the current version of the game to install/update

[true vortex]

Ok can I repeat it

I download Honkai there the link u sent then if update is needed i go to that same link and download update there? I dont need to delete the old one I assumr then do I need to go through the same thing where I have to download a bunch 2gb important files or its only the update file thats downloaded

Is this the same links u sent?

I assume

[stoic reef]

yes that is mostly correct, it'll be a 500 MB file that you download and then once that is done and you're in the game the game itself will finish downloading everything that it needs to (usually around 1-2GB). then you can delete the 500MB file that you downloaded once you're all the way in the game since the game wont auto delete it for you

but other than the file size and needing to delete it after you're all done everything was correct

[true vortex]

Thxxx

Also one last thing

Will i know if the game needs an update

There's gonna be a sigb when I load up rigbt?

[stoic reef]

yup, you'll get a message similar to this:

[true vortex]

@stoic reef sorry for mention but is there an apk official for HSR

[stoic reef]

not sure, i dont really do HSR tech stuff and this server isnt the right place to ask. i'd ask HSR customer support or their discord

[tulip sky]

Is it weird that I've never gotten a returnee banner?

No matter how many returnee events I've had, my last being 3-4 patches ago

[primal sparrow]

heya, i assume im going to have to update the game manually when 6.8 rolls out since i downloaded the game using the official apk instead of what i used before (qooapp)?

[true vortex]

Yeah

[primal sparrow]

what link should i use to manually download the update then? whenever it comes out ofc lol

[south bay]

So like, I've had this problem ever since seeles kitchen came out, I dont entirely think it's because of seeles kitchen cause it could be many things but it's the day it came out that it started. Everything I tap on mobile buffers and shows the loading option on everything I click, or it just doesn't show that it recognizes that I've tapped it such as the bonus button. I already re-download the game and worked a bit better but I came back on the game next day and it was full force

Would anyone happen to know why or how I can fix this?

I also got plenty of room on phone, its only at almost half too. (Samsung S22)

If this is where I ask that is-

[cosmic lion]

It could be just coincidence that your ISP having problem the same time that the event goes live, check the 6th pin for some ways to fix/bypass that kind of connection issue, if one step don't fix it, try the next one. And most of the time the vpn one will solve it, if that doesn't work you will need to contact CS ( #how-to-contact-cs )

[cosmic lion]

The link on the pin will always have the last apk ver.
just need to wait until the day of the mt to download the APK file again, if you want to be sure you can ask here if the link already have the last ver.

[cosmic lion]

There are like "tiers" of returnee,
You become one I think after 15 days without playing.
But to be able to get the banners you need to be a returnee with 45 days since the last time you enter the game and I think be on lvl+15

[silver urchin]

Guys! I have a problem, long before when I logged in HoYoverse with my Mihoyo account it created a new account with all my profile data like username and email, I created an alt account in google and retrieved my Mihoyo account. Everything is nice and I am happy but there's one small issue - now I retrieved my Mihoyo account but it got a new email (it got the email from my alt account I created to link my Mihoyo account) how do I get my email and username back from the account created by HoYoverse without losing over account like genshin and Star Rail? pls someone help me

[cosmic lion]

For what I understand:

• You login to the game with your HYV acc. without link the old one, making a "new account"
• you create a new hyv acc. to link the old one
• now you have 2 hyv accounts, one with your old hi3 data, and the other with GI-HSR-hi3(accidental)

I'm correct?

[silver urchin]

Yes 100% correctly

But I don't want to have 2 account

Because I am already used to my username and email

[cosmic lion]

Okay the problem is that you made the mistake to link the hi3 to a new account instead of asking CS to unlink the accidental one...
You need to contact CS and see if they can help you if you explain to them your issue #how-to-contact-cs

[silver urchin]

So how should I explain them?

please tell me cuz am rlly braindead

also sorry for wasting your time you're just explaining everything so good

even someone like me can understand

[cosmic lion]

@silver urchin Just a question before, you link the account just recently right? Or you already play for some days?

[silver urchin]

I didn't play becuase I was too worried

I just was scared to play 😭

But something bad is gonna happen if I am gonna play for too long? 😰

[cosmic lion]

Okay, cross fingers that they can help you, because the don't do unlinks of old account normally.
So you need to tell them that you wanted to link (show the UID of your old account) but you can't because the hyv account already had a account you made accidentally by login in
You need to send it via email that you can find here #how-to-contact-cs

[silver urchin]

What is gonna happen if I unlink my account?

also how should I write them? For example: please unlink my account (info and password)?

[cosmic lion]

You can't unlink accounts, they are the only ones that can.

[silver urchin]

ok got it

but idk what to write them

[cosmic lion]

Pls be patient I need to write

[silver urchin]

ok sorry

[cosmic lion]

Before anything can you show me what error you get if you try to "link" the old account to your hyv on the account retrieval now

There are 2 error so we need to make the msg be in line with that one

[silver urchin]

It says "email already exists" if I try to change it

[cosmic lion]

Not that place, on the account retrieval

[silver urchin]

But I can enter my account now, I just don;t have my old email and username

We can send screenshots here?

[cosmic lion]

Wait so, how did you "link" your hi3 data, did you use the account retrieval option?

[silver urchin]

Yes

[cosmic lion]

Okay so you didn't play hi3 since mid 2022 right?

[silver urchin]

I didn't play but I entered the game

I just entered the game somewhere on 20 minutes

[cosmic lion]

But before the link you didn't play since mid 2022 right?

[silver urchin]

I think yes

is it very important?

I am just not sure

[cosmic lion]

Yeah this could make more difficult

Okay, So to be more clear you main hyv account that have GI-HSR you can access it right?

[silver urchin]

I didn't check but i think yes

i just didnt download the update because I was searching in google what should i do for all this time

[cosmic lion]

So you login on hi3 with your main hyv but once you did you ended with a "new account"? Or you never login to the game?

[silver urchin]

Yes, I logged in with my main account and ended up with a new account, but I retrieved it and now can join honkai impact freely, the only problem I have that now my main account is having another email which i created to retrieve my account and now my username remained at the created account

I can join my main account with all my characters and lvl etc. it just got another email now and no username

let me send you screenshots

this is the account which was created when I tried to log in my main account

its not my main

but this account got my original data for some reason (username and email)

but this is my main account, and now it doesnt have my original profile data, it got a new email and now got no username because new account stole it

[cosmic lion]

Just to be sure, do you play on glb?

[silver urchin]

what is glb

global?

servers?

[cosmic lion]

yes

[silver urchin]

i am playing oon europe

on*

EU

[cosmic lion]

Okay so when you login using your main HYV account (the one with GI-HSR) data give you the "Roza" username
And when login on the new HYV you made, give you the "Tempo" username

[silver urchin]

Yes!

and thats sad 😦

[cosmic lion]

Okay so I got you bad news, you are not going to be able to unlink the accidental one, they only do it for new accidental accounts, and that one have lvl18 and already had returnee so min have pass 15 days since is creation

So you will have to use 2 account

[silver urchin]

oh man :((((

[cosmic lion]

One hyv just for hi3 and the other for gi-hsr

[silver urchin]

but what if

[cosmic lion]

Do you have limited time things on your main hi3 account?

[silver urchin]

ofc

i got multiple event items

this is just me

my main acc

[cosmic lion]

You have Asuka?

[silver urchin]

nope

but i got fischl

and some other event items i forgot

and i used a lot of time to progress on this account

also a lot of S rank valkiries

like herrscher of void and others

[cosmic lion]

Then you have 2 options,
• have 2 account so you don't lose your progress on the game
• leave the tempo Hi3 account and just start again on the other one
Is your choice, you can farm almost all of the old valks (only you can't get Evangelion stuff) but obviously it going to take more time

[silver urchin]

oh man

[cosmic lion]

• since 5.× you get more easily to high lvls, I think it just take a month to get to lvl 60

[silver urchin]

what if i will change the email of my genshin and star rail to the one my tempo HI3 got, delete the main account so i can get my username and email back and when my main account will be deleted i will just get my email and username back to all of my accounts?

[cosmic lion]

You can't move data from hyv account and if you press delete, is that, will delete any data from the game, one user already lost their account because he thought that will "free" the account to link it after

[silver urchin]

man i have an headache because of this

[cosmic lion]

You will have to choose, you can have 2 accounts without loosing anything or just play one one and start again on the other games

If you want you can start again on gi-hsr

So you keep just the hi3 hyv account

[silver urchin]

man world is making me do a painful choise i am gonna die 🗿

[tulip sky]

yeah, im lvl 88, and i've been for a long while, and i was gone for months from the game

[silver urchin]

how do i do it?

maybe i will start genshin and hsr from start 😥

i like honkai more then genshin and hsr but i putted a lot of time and effort in genshin

recently got qiqi and its my first 5 star char 🥲

[cosmic lion]

It's you choice, many users that make the same mistake just ended up with a new hi3 account so they can get better stuff because old valks are not in the meta any more so you can take the time to farm them

Meanwhile on Gi-HSR the only way to get character is via gacha

[silver urchin]

ohhhhhua mannnn am dying

idk what to do

i am just so stupid i cant normally progress in games and i am always progressing slower

i am like 2 years in honkai and i got only lvl 50

same with genshin i am still on lvl 40

[tulip sky]

a game that is rushed is a game that isnt enjoyed, if you rush to reach higher lvls fast, you only get burned out and your will to play lowers

[silver urchin]

yep ;((

i just dont want to start honkai or genshin or hsr from start and i dont want to have 2 accounts

i am just so annoying

there should be a machine to change ppl's minds so i can accept the fact that i will have 2 accounts

[tulip sky]

having 2 accs is a pain
i tried doing that on genshin but, i easily got overwhelmed and quit, and stayed with my main

[silver urchin]

ikr having 2 accs is just a pain in one place man 😭

[tulip sky]

like, on my main, i used to have all anemoculi, geoculi and even electroculi, but knowing that i have to get them all again for a 2nd acc? that threw me off the most

[cosmic lion]

Tbh only recently they made easy to lvl, I played since release and it was a pain to get to lvl 88,
What I can recommend if you want, try to play on both accounts for some months, and see what you get
Probably you get better things on the Roza account, and because is a "new one" you can get more rewards like the returnee code missions and cadet ones.
If that is the case you will end with just one account

[silver urchin]

thats what am saying mate i think i am gonna die of depression tomorrow 🙏 🗿

maybe i can pay to hoyoverse so they solve my problem somehow? 🥲 (its a dumb idea ik)

[tulip sky]

but then again, atleast in honkai you can kinda rush it, but even then it kinda takes time and sometimes you wonder if its worth it
kinda personal but when i have a 4/4 hoo, 3/4 hofi, grinded months to get full willows set, 4/4 prom, im not ready to start a 2nd acc, so im just trying to fix my main with what i can

[tulip sky]

pay their gacha obv /j

[cosmic lion]

If you login on any time in between update will reset the counter but if you know that you didn't login on 45 days contact CS and tell them that you are not getting the banner

[tulip sky]

that was long ago though, it was like, around September 2022

[silver urchin]

hey if you ever solve ur problem say that to me so i can do it too pls

[tulip sky]

i mean, my solution is to save and save, and start planning on who to pull and who not

[silver urchin]

oh k

now i will go to eat some candies so i dont die of my stupidness

also thanks for trying to help me cya guys

yep i will just have 2 accounts even though its gonna be a major pain 👍

bruh my belly started hurting for no reason lol

[cosmic lion]

If you want you can't try to change one account login email to something similar like having for example for your gi-hsr one to your mainemail@ and for the hi3 one create a new one with similar address like mainemailhi3@

[silver urchin]

yep thats a good idea thanks

[cosmic lion]

Just remember to on both emails enable their security measures (like 2FA)

[silver urchin]

what is 2FA?

[tulip sky]

two-factor authentication

[silver urchin]

uh

ill search on yt whats that

[tulip sky]

basically every time you log in from a new device, you'll be asked for verification code from mail

[tulip sky]

"MiHoYo has finally added a two-factor authentication system, a highly coveted feature by many people who played their games, such as Genshin Impact and Honkai Impact 3rd. Whenever you log in onto a new device, a screen will prompt you to send a verification code to the email address linked to your MiHoYo account."

[cosmic lion]

You need to enable that on your emails, hyv have that enable by default after your add the email, but your email not always come enable by the provider

And you really don't want to have your email insecure

[tulip sky]

Yeah, I had that auto enabled for me

[cosmic lion]

Afaik Gmail now automatically enable their new security measure but idk what email provider you use

[stoic reef]

[cosmic lion]

[nimble kettle]

hi, any news on CN CGs with subs? 🤔

folder's still empty in the link

[stoic reef]

oh are you talking about the 6.7 specific subs?

[nimble kettle]

yee

i wanna play act 3 with cn audio orz

[stoic reef]

cuz i think they were merging the no subs and the subs optoin so just the one file to download but i cant remember if they did the 6.7 specific ones with subs yet since their last update was that it was coming soon but they're also super busy IRL

[nimble kettle]

🤔

mm, i didn't see an update since last i checked it said "around the 20th"

they're still last updated to the 10th

so shouldn't have the subs

[stoic reef]

well yeah the last update was the 10th and it was soon(tm) but doing the subs takes a lot of time since a lot of the CN cgs have an extra second or two of blank audio at the beginning which throws off the subtitles gotten from the non CN versions so they all have to be manually adjusted which just takes a lot of time and slothy is a busy bee IRL

[nimble kettle]

oh damn, that sounds tough to deal with :(

would be nice if it was possible to adjust by script automatically

but i don't think so...

[stoic reef]

well if it was the same length then yeah it would but its not so has to be done by hand, plus theres a few other hurdles. I tried to wrap my head around it but couldnt figure out all the problems

[nimble kettle]

^^;

don't worry, I'll just wait, just wanted to know if there was an update

i'm already happy to see the previous CGs in CN ;w;

[stoic reef]

mhmm CN audio is great like that :3

[nimble kettle]

yeah, esp since i can actually understand it a little

i learned in school so not very well u-u

but it still makes me happy

and I always listened to anime with sound off so i don't have any attachment to japanese in comparison hahaha =w=;;

wait, actually, I just realized

aren't the original CN CGs timed correctly with their own subs?

can't the timing be copied from them?

you'd have to make sure it's the same amount of text, but the timing would be right 🤔

I have no idea how to get it done though

but replacing text in correctly timed subs seems easier than adjusting timing on correct text..?

[stoic reef]

the problem with that is that the CN subtitles are hardcoded into the video, like they're part of the video stream and arent a seperate subtitle file

[nimble kettle]

ahh

damn

goddammit mhy, do things in an easier way

x)

[stoic reef]

so its a process of getting the glb video, CN audio, making it work and manually fixing the glb subtitle times after translating it iirc but either way this is getting a little off topic, hopefully they'll find time to update it soon but i try not to pressure them

[nimble kettle]

yeah no problem! just wanted to know if there was an update or not really

i totally get it

but someone could've forgotten to update the pin etc, it's good to check in sometimes

[stoic reef]

mhmm

[nimble kettle]

thanks ^^

oh while im here, the game's been lagging a lot this update it's playable but sometimes i really hit things with 3 fps

my graphics are as low as possible, too

don't think there's much that can be done, but might as well report that happening

it usually happens sometimes to have fps drops but this time felt worse

even gave me the "bh3.exe isn't responding" error message today

[stoic reef]

can you provide these screenshots?

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
Press Windows + R, input dxdiag.
Please attach screenshots of the System and Display tabs (+ Render tab if present).

[nimble kettle]

this?

[stoic reef]

that and the entire display tab please

[nimble kettle]

it's gonna be in french hope you know what is where ^^;

[stoic reef]

yup i know what to look for. what im looking for is numbers anyways

[nimble kettle]

not sure why but theres two

[stoic reef]

quick question so i ifind the right thing, your computer is a desktop right not a laptop?

[nimble kettle]

it's a laptop

i do plug it to a monitor most of the time though

but not today

[stoic reef]

ah i think i see the issue, assuming your game is running off of the 1060 and not your intel CPU's integrated graphics (thats why theres 2) which it probably but worth looking into if my suggestion doesnt work. Your GPU is running the July 12th version of the NVidia driver which someone else had issues with too so it looks like a buggy driver. I'd recommend uninstalling your graphics driver with DDU and installing this one from june 14th (its recent enough that there shouldnt be any performance drops for other stuff) https://us.download.nvidia.com/Windows/536.23/536.23-notebook-win10-win11-64bit-international-dch-whql.exe

[nimble kettle]

oooh faulty driver, I see, I did update it recently

i'll see if it helps tomorrow, pretty late for me right now u-u

thanks!

[stoic reef]

np! oh and i forgot to mention make sure to turn off auto update in the nvidia geforce experience for at least a month or two (so it doesnt auto update to the latest) or until you remember to turn it back on

[nimble kettle]

no chance they just update the faulty driver themselves within the next few days? =w=

i don't really keep track of them

i just get the pwease update me 🥺 message every once in a while

[stoic reef]

well it highly depends on how widepsread the issue is, could just be affecting unity games with the specific shaders that honkai uses which may not be a lot. but they usually come out with driver updates every week or three so a few months should be enough time to give them to patch it out

[nimble kettle]

ok owo 👍

mhy games are always tough on my computer to be fair. star rail overheats it every other play =w=;;

used to have that issue in the APHO2 open world as well

ah well i had the fan cleaned out and the coolant replaced last year, maybe i need to do it again...

[stoic reef]

ah well idk about HSR and stuff since i focus on HI3 tech stuff but APHO2 has always been about 3 times more graphically intensive then the rest of the game (except the new open world story stuff too) but honkai does optimize a bit for pc but its still first and foremost a mobile game, thats their biggest userbase and all that

[nimble kettle]

yeaah

[stoic reef]

and maybe, your GPU is also aging but hard to replace on laptops

[nimble kettle]

new open world hasn't given me issues surprisingly!

[nimble kettle]

it's 4 years old so not too bad yet I think

got it for college u-u

[stoic reef]

nono not the laptop, the gpu itself was released in 2016 so teh tech in it is just older, its future proofing is running out and all that

[nimble kettle]

ohh i see

makes sense

maybe i'll get a desktop for games, but it'd make it harder to travel...

=w=;;

kinda stuck there

[stoic reef]

yeah this story chapter hasnt had any complaints, moon arc was pretty gwaphics heavy and so was kolosten. probably they fixed that by making the new story less big, its just a very small town after all and cant freely explore it

idk, i vote you use your laptop as long as you can until a desktop makes sense and can afford and all that

[nimble kettle]

elysium everlasting was awful with performance but moon arc not as bad for me 🤔

[stoic reef]

EE was pretty up there in graphics usage yeah

[nimble kettle]

though, moon arc was WAY too player proofed, couldn't fall three seconds before getting teleported. different issue hahaha

let me sneak into places that was the only fun Elysium Everlasting had!!!

(i may have a different view from the devs about open worlds.)

x))

I think one issue player noticed about the hi3 open worlds was that Everything Loaded?

like for a Kolosten fight in an event, the entire village was spawned too not just a small area

even though it was walled off

not sure whether that was fixed later

[stoic reef]

if you mean there was no popping then yeah but if you think about it the map size isnt actually that huge. its big compared to the small stages in HI3 but compared to open world games its tiny

so may not have spent a lot of time figuring out how to get the local loading thing to work on mobile

[nimble kettle]

🤔 true but if the engine isn't super optimized for big stages, it'd still make a difference wouldn't it

[stoic reef]

the engine

the engines really about 9 years old by now, yes its been overhauled a few times but the core of it is still 9 years old lol

[nimble kettle]

the engine (dinosaur)

well that's why they announced they're upgrading it

[nimble kettle]

reminded of that "the water is Always Loaded and it's way bigger than the entire playable area. also there's a giant sky sphere" issue pokemon scarlet and violet had

no idea if they've patched it

[stoic reef]

never really played that so i didnt pay any attention to stuff like that

[foggy otter]

can u play honkai on macbook or na

[stoic reef]

nope, they dont have a mac client and it cant run in a virtual machine

[foggy otter]

rip

[stoic reef]

best bet you could do is play on an android emulator that works for mac like memu (i think it has a mac client) but the game will be a little janky at the least

[silver urchin]

I'm trying to retrieve my account but each time I link it to an email it starts right back from the beginning. How do I fix this? I'm stuck

[stoic reef]

whats the failed to link error mesage you get?

[silver urchin]

None ...

It says it linked succesfully

Hold on

I'll take some screenshots of what it looks like

[stoic reef]

ok, please take a screenshot of the linked successful message you get or the failed to link error you get if you get one

[silver urchin]

Sure thing

One moment

[stoic reef]

[silver urchin]

I'll link it to a burner email I have

[stoic reef]

wait

make sure the email you attempt to link it to is one you can keep in case it goes through ok, you cant unlink it once linked

its like a one time thing

[silver urchin]

Ah yes

Will do

I'll register on my alt email then

[stoic reef]

okie

[silver urchin]

Alright, I'll press confirm next

[stoic reef]

mhmm

[silver urchin]

Now it says it failed to link and it's already been linked to another account

Perhaps it did link the last attempt? I'm just confused as to why I had to start over then regardless

[stoic reef]

and just to be certain, the first time you did this and tried to link to link it to your main hoyoverse after you clicked confirm it said link success right? like your 100% certain?

[silver urchin]

Yep

I'll try logging into the account again to see if it functions properly now

[stoic reef]

yeah just close out of the game for now

then check something if you dont mind. go to hoyolab.com and sign in with the hoyoverse you think its linked to and then check the honkai battle chronicles, at the top of the battle chronicles you can check the accounts on all the servers (each hoyoverse account can have 1 honkai account per server, so NA, EU, SEA, etc) and see if you can find your old account in the battle chronicles

[silver urchin]

Sure, one moment

The other was just empty

[stoic reef]

then yeah its not on that hoyoverse, is there any other hoyoverse accounts you might have tried to link it to that you can try logging into hoyolab and check the battle chronicles?

[silver urchin]

I'll check

[stoic reef]

ok, if you cant find it you still have options to get your old account back, it'll just be more time consuming and stuff so this is a quick first thing to check

[silver urchin]

[stoic reef]

also weird that you're on teh first mission but hoyolab shows you have the main trio already, you shouldnt have had those yet based on this screenshot...

is this picture

on a different hoyoverse than this picture?

[lost venture]

OK update I might just focus on getting a bit more money so was wondering if the rog phone (idk now 6 or 7) or zte magic 8 is more worth prob? am willing to delay getting money for a new lappy cause mine is still working and probably can survive for another year or 2

[silver urchin]

This picture is another account I have tried linking it to, not the one in the gameplay picture

(Luckily I assume, LMAO)

[stoic reef]

ah i see, makes sense :p

[lost venture]

Well keep trying ig? Hopefully you can find your old one

[stoic reef]

well yeah, they're still checking other possible hoyoverse accounts, i was just double checking a confusion lol

[lost venture]

that m16 or whatever I choose gonna be quite the delay, so idk what to pick for a phone tbh between the 2 or is there a better option

[stoic reef]

hmm, i mean im always a bigger fan of PC than phone since can do more with that. but thats a personal bias but based on phone specs other than storage their chipset and GPU are identical so....

[lost venture]

I was planning in choosing PC first but in my mind probably phone better so I can use the current one for on the go and the one I'm gonna buy for home, + my 1050 prob can survive a bit longer since it's mainly game with friends and honkai shouldn't be too demanding for me at 720p

Also it's cheaper since the lappy I was thinking around the 1600 used for a rtx 3070 or 3060 or 4000 just purely cause qol on screen n such

[stoic reef]

is it the TI or regular 2GB?

[lost venture]

Reguale

[stoic reef]

yeah id say maybe a year or two before it just wont run the game anymore 💀

[lost venture]

Cpu n ram pretty much still in spec 8300h n 12gb

[silver urchin]

Checked each account and doesn't seem to be linked to any

[stoic reef]

ok so a quick question, your main hoyoverse account (like the one you'd like HI3 on the most) is it the one with the lvl 11 account or the lvl 1 account?

[silver urchin]

The lvl 11 one

About that

The lvl 11 one has the same email adress as the one I'm attempting to retrieve

[stoic reef]

i gotcha, thats just cuz the old account system and the new account system are totally different account systems, so you can have two different accounts with teh same email used to login

but i'll break down what you need to do next

[silver urchin]

[stoic reef]

ok so its still new enough that they might do that, but first off do NOT log into the game with any account really or try to link it again (it wont work) until customer service finishes sorting this out but heres what you gotta do.

1. Email customer support #how-to-contact-cs and give them the failed to link error screenshot you have, along with the UID of your old account (its the one in the confirm screenshot you sent) and explain that you havent been able to link your account because its linked to something that you've forgotten entirely but the hoyoverse you want to link it to already has a lvl 11 account that you accidentally played for a bit thinking that you needed to get past the tutorial before you could finish linking your old account. (im guessing thats why you went that far)

2. they'll start the account recovery process to unlink your old account from whatever hoyoverse account it is on so you can then link it to a hoyoverse, they may not be able to unlink the lvl 11 account since it has stuff on it so keep that in mind that you may potentially need to make a new hoyoverse account with an alt email to link it to.

3. they'll send you a form to prove that you're teh genuine account owner, make sure to fill it out as accurately as possible because they're not gonna just give anyone an account as long as they ask for it and have the UID, you gotta prove that you're the actual owner. if you dont understand any of the questions on that form you can ask in here and we'll explain what the question is.

start to finish this should take a few days to a week i think on average

[silver urchin]

Tysm!!

I'll go ahead and send them an email then really appreciate the help

[stoic reef]

np and good luck! they do have policies that i dont know the specifics enough, i know they wont delete accidental accounts (like your lvl 11 one) if its too high level and has stuff but i dont know what the actual cutoff for that is so just keep that in mind but they will help to get your account back

[copper vine]

Sorry but I also need help, every time I log in on my iPhone it just says this

It works perfectly fine on my laptop tho

[stoic reef]

its okie, is your iphone on mobile data or the same wifi as your laptop?

[copper vine]

Same wifi

[stoic reef]

try logging in on mobile data and let me know if it still says that

[copper vine]

I can’t

[stoic reef]

hmm, so usually that message just means too many logins on too many different devices tried logging in on the same account on the same network (i think) so thats why i had you try mobile data. but with that message means it cant really try, hmm. if just using your pc is fine then i'd recommend reporting it to customer support #how-to-contact-cs and just playing on your pc and it should go away in a few days but if you want to use your phone then i'd recommend trying the VPN in this pin #🔌technical-help message

just download the app, make a free account (yes its free even if the free account option isnt obvious when making a new account) and connect via USA country and try it on your mobile data. may even work on wifi but best chance is on mobile data.

whether or not you decide to use your laptop or try the VPN though report it to CS since they should account for peple playing on multiple devices so it shouldnt be doing that

[copper vine]

Ok Ty! I’ll try customer support. Though rn I’m on vacation in Japan so I don’t think the wifi is the problem

[stoic reef]

np! and well the wifi itself isnt the issue, its that the game is thinking youre logging in too much on that wifi which it shouldnt be doing tbh

but using a VPN will put your phone on a different network than the wifi as far as the game is concerned so it might work. but yeah either way i hope customer support fixes it soon

[copper vine]

Okay! 👍 (Edit: VPN does not work so I’ll try customer support)

[stoic reef]

ah rip i was sure it would, definitly an issue on the server side then so i hope CS gets it sorted out soon

[main bane]

My game seems to be dropping some frames even on the lowest gfx setting (though I have the fps set to 60 since 30 is even choppier). Is this just an optimization issue with my particular chipset?

[stoic reef]

maybe, what model of phone do you have?

[main bane]

Tecno Pova 4, it uses a Helio G99

[stoic reef]

yeah that and a mali g52 gpu is pretty underpowered for the game

[main bane]

Ah, alright

[remote cosmos]

is there any way for me to have both NA/EU and SEA client without actually downloading 2 of them separately? (also i am very bad with pcs so yeah, i might not understand a lot of stuff) but i currently have SEA client downloaded

[stoic reef]

no you'd need to have the 2 seperate clients unfortunately

[remote cosmos]

oof there goes another 30gb download
do i have to do the same for mobile?

[stoic reef]

yeah

[remote cosmos]

oh oof

i was just expressing my pain

yk what i am good ig lmfao

[stoic reef]

yeah, the two clients are too different to just change a thing or two to get it to be different so thats mainly why. rip the storage tho

[remote cosmos]

yeah i just did that

should work

thanks for help tho !!!!!!!!

20 min ;-;

[stoic reef]

np and good luck!

[primal sparrow]

ah okay. thanks!!

[tawny tiger]

About CS, is it possible for me to request for an email change? Where do I email them though? I can't really change my account link

[stoic reef]

you mean you just want to change the email used to login?

[tawny tiger]

Because the email that got linked to the game is dead and I can't access it anymore

[stoic reef]

oh i see

yeah you can ask, they'll do an account recovery process since you cant access it anymore

#how-to-contact-cs has their email

[tawny tiger]

Tyty

[stoic reef]

np and good luck!

[tawny tiger]

I assume they'll be asking for receipts? What if I don't have one anymore

[stoic reef]

they'll ask a lot of stuff tbh to confirm that you're the account owner. payment recipts really help, you can find everything in google play store history/apple store history if you ever bought anything through that otherwise your bank should have the statments but theres a lot of other questions too

so if you cant get them from any of those sources (please try your hardest, they are very useful) then hopefully the other questions work

[tawny tiger]

Ah, how unfortunate

[dense elbow]

is there any way to fix this? it suddenly become like this and it was usually fine for past 3 years. its getting annoying bcoz i have to restart the game each time to clear a single stage