🔌technical-help

[strong thistle]

please update your Windows 11 to the latest 22H2 version

[onyx sorrel]

Well its my first timee

[carmine bobcat]

i wanna play on mobile, i downloaded the game and downloaded only 1 chapter to play. Now i have wifi connection but i cant find where to download section in game

[stoic reef]

oh then your steam account wont change over. steam uses its own login system so it cant be played anywhere other than steam. other versions will use a different account

[stoic reef]

ai chan phone > download (might have to swipe over to see it)

[onyx sorrel]

So my acc is dead? And i cant play on this acc?

[stoic reef]

not dead, just have to log in via steam. and you can play on that account but it'll be a different account than your steam one

[carmine bobcat]

Thank you

[stoic reef]

np!

[onyx sorrel]

my poor good acc

[stoic reef]

wasnt your good account on steam?

[onyx sorrel]

It was

[stoic reef]

then it should still be there right? like if your logging in via steam and its starting over then you just need to be on the right steam account

[pearl ruin]

is it just me or is the joystick on mobile supper buggy

it keeps resetting to default position when i try to do too many stuff

[cursive hawk]

Here's an update ,I play for 12-20 minutes after update everything ,and the drop is not up to 5fps at least for now ,thanks

[stoic reef]

im glad that helped! tbh your iGPU isnt going to hold out much longer with running the game, so i'd start mentally preparing for that

[cursive hawk]

Im done updating but im not sure its 22H2 ,in my case is called "Windows 11 update (KB5023698)

[cursive hawk]

I know ,i need to buy another PC/Laptop someday

[stoic reef]

the on screen one right? i've never heard of that before tbh. could try reinstalling the game to fix it if its some corrupt file or something

[stoic reef]

[pearl ruin]

i dont see it happening with all characters, like hoo never has happened, but theresa story one, when i do charged attacks, sometimes my joystick aimed at diff direction, and her charged atttack animation she dashes a bit, that reset my joystick

im not reinstalling 20gb🗿

[stoic reef]

fair enough. that might have to do with some attacks and stuff moving you a certain way so they reset the joystick to keep it from bugging out but i've never paid it that close attention and no one else in here has reported that recently.

i guess you could contact official customer support and see if they know of something cuz other than a bugged file needing reinstallation im not sure what you could do to fix something like that #how-to-contact-cs

[onyx sorrel]

I dont understand

[stoic reef]

so like when you open the game on steam, are you in your good account or a new one?

[onyx sorrel]

New one

[stoic reef]

and when was the last time you played on steam again?

in your good account

or was your good account on the not steam version and when you installed steam you got the new account

[radiant dew]

game took forever to download am i going to be able to use my old account or am I going to have to make a new one?

[stoic reef]

use your old account

[cosmic lion]

If it turns out to be a steam player, he may be playing on the wrong server (NA/EU)

[stoic reef]

doesnt steam not have that option?

i thought it didnt have server selection

[cosmic lion]

Steam uses the glb ver. of the game the only change is the login

[haughty oracle]

idk why but really my laptop gpu need 94w just to run one cutscene?

[stoic reef]

you mean a dialogue?

yeah

[onyx sorrel]

7 months ?? Idk

[stoic reef]

is there a server selection in the top right corner of the elevator loading screen before you click "tap to login"?

[haughty oracle]

lol

But...why

[onyx sorrel]

I can't see it right now because I'm at school

I'll tell you later

[stoic reef]

depending on your graphics settings and your resolution it absolutely could take that much, its full rez character models. textures arent optimized for performance at all like in combat and stuff. like it takes a minimum of 2GB of vram to even render them cuz of the textures. but slap on whatever your graphics are set to times the resolution your putting it all on then yeah its a big strain on your GPU. anime art style doesnt mean anything if the character models are 2k res textures or something like that. your GPU still has to do the same amount of work if its a 2k res photorealistic tree or an anime face basically

[onyx sorrel]

[stoic reef]

ok, if there is then you were probably on the wrong server

[haughty oracle]

This new chapter is really killing my laptop

[stoic reef]

yeah they added some new shaders iirc which are killer especially at higher graphics settings. it looks gorgeous but it's definitely putting your gpu to work

[strong thistle]

https://tenor.com/view/capoo-bugcat-cute-smile-smirk-gif-26565846

[kind heart]

i tried repairing games files and still same

so i need delete all honkai data files?

but before you launch the game you need downloading 10 gb in the launcher right?

[stoic reef]

were you using a VPN while redownloading?

and yeah before launching the game it downloads 10gb

[kind heart]

no

maybe i will try

hope will fix it soon

thanks for the help!

[stoic reef]

yeah if its restaring the 10gb download then that means the download got corrupted likely due to a connection issue and a VPN helps with that. but np i hope it helps!

[sick sedge]

hi guys im confused, in one of the story chapters, 1 of the characters voice lines arent playing but the rest are, is this a glitch?

[stoic reef]

which chapter?

and is it mei?

[sick sedge]

no its kiana

and its ch 35

[stoic reef]

hmm, i havent heard of kiana missing lines in the newest chapter. could try closing the game and then at the elevator login screen click the red repair icon in the bottom left before logging in and check assets. if that doesnt fix it then you could also double check that everything is downloaded in ai chan phone > downloads

[sick sedge]

oh

[stoic reef]

worst case scenario reinstalling the game should fix it

[sick sedge]

omg sorry for wasting ur time

thanks though!!

[stoic reef]

oh?

what was it?

[sick sedge]

nope nothing

its still the same

[stoic reef]

random glitch then

[sick sedge]

yeh <3

im fine with it

[austere oriole]

I tap all screen

But no open

Why?

I don't use vpn

And my internet good

[finite turtle]

may need to wait for response

[austere oriole]

Ok

[stoic reef]

You'll need to use a VPN. Or restart your router because you're having a connection issue

[gleaming aspen]

might be ur using an outdated specs of your phone?

[stoic reef]

Can have all the things to try in this pin #🔌technical-help message

[stoic reef]

Nah that wouldn't do it. If it's not doing anything at that screen it's basically attempting to log in and communicate with the server but can't. If the phone wasn't capable of rendering the game then it would start to load the bridge and crash, or crash before the elevator screen

[austere oriole]

Show @stoic reef i tap all screen

[stoic reef]

Yes I know

That is a connection issue

[austere oriole]

But my internet good

590kb/s that very good in iraq

[odd wedge]

Hmm I might be wrong but I believe #🔌technical-help is not #💢honkai-vent

[austere oriole]

I play in morning

But now i can't

[odd wedge]

#🔌technical-help message

[stoic reef]

I also know that. Your internet isn't the problem, the problem is something in between you and honkai is dropping your connection, your connection goes through about 20 different ISPs before getting to honkai servers

[austere oriole]

I hate my keyboard

[willow falcon]

welp, Honkai is special in internet connection

[austere oriole]

Ok

[stoic reef]

Trust me, a VPN has a 99% chance of fixing your issue

[austere oriole]

But now how i can play

I will try vpn

[willow falcon]

• restart router
• use mobile data
• use VPN

[silk jacinth]

is there any way to fix weird ram and cpu usage spikes? usually it runs half like 40% stably for hours on end and it suddenly lags and hogs 90%.

[austere oriole]

I will try everything but mobile data no

[stoic reef]

Do you have a dedicated GPU or an integrated GPU (the one that comes in your CPU)

[austere oriole]

Work thx man @stoic reef

Finally

[stoic reef]

Np!

[silk jacinth]

ahhh that's probably it.

so no way around it then?

would be integrated afaik

[stoic reef]

Yeah, lots of the game is older stuff but like for instance just going to the hub of apho2 or newer story stuff, ER, etc takes a lot of VRAM (which igpu uses RAM as VRAM and your CPU as the GPU processor) so the newer or fancier stuff will have a spike in graphics usage.

Lowering the resolution and\or the graphics settings will make it less, but technically spikes will always occur no matter what your hardware is

[silk jacinth]

thanks, just found it weird since it's running it smoothly 90% of the time just the weird spikes, welp soft reboot of the game fixes it , might as well resort to that for now.

[stoic reef]

Ah then that might be memory leaking, happens sometimes too iirc but but common

[waxen sluice]

idk if i should ask here but, i set my VA to chinese but all the videos/cg/animations that aren't dialogue are still in JP im in global server, i don't really mind it but i just wanna know why

[stoic reef]

It's cuz the cgs are hard coded with their audio so they can't just switch the audio part in a setting. It would basically double the size of the cg folder since it would have to have one copy with JP audio and another with CN audio and that would immediately add another 8ish gb to the game size which it's already really big on mobile if that makes sense

And I know I know, storage sizes on PC isn't a problem but it's not a priority for them since most players still are on mobile and s good chunk of PC players have unstable internet and struggle with the update sizes already

But it so just boils down to them using .usm format for the cg files which has the audio and subtitles hard coded into the video file itself

[lethal sable]

All my challenges say parsing, is this an error?

[waxen sluice]

ohh, thanks

[stoic reef]

Np!

[stoic reef]

Yeah, it's been a really long time since someone's reported that. Iirc either restarting your device or using a VPN (good free one is in the 3rd pin)

But if neither of those work then I can't remember what it is, if no one else has another suggestion you can always try customer support #how-to-contact-cs

[stuck plover]

Can I ask

How does call a mod, my friend got blocked for her prof again?.

[kind heart]

i want to ask

how to delete all resources hd data pack ?

cuz it seems my hd resorces pack is corrupt

but i dont wanna delete the launcher tho

it will download 10GB in the launcher again

[dusk bronze]

Hey guys is there a way to remove a lock on stigmata

[lost venture]

you wait

its a anti hacking thing so if you do get hack you ahve some time before they remove your shit

[dusk bronze]

I want to use wishing well but the banner only has 22 h left

[lost venture]

well you should have unlocked before hand cant really do anything about that then

[dusk bronze]

Oh well nothing i can do

[lost venture]

wdym?

[dusk bronze]

Can i still use wishing well if it gets a rerun?

[lost venture]

yes

[dusk bronze]

Thanks

[lost venture]

it wont happen this patch though

[dusk bronze]

Yeah I'll wait

Thanks anyway it was a big help

[stuck plover]

Oh sorry, my common sense just came back. By common sense I mean some answered my question. Thank you for noticing.

[lost venture]

uh you got 2 ways to repair , no idea how to do that specifically on deleting those
once u press launch/start game look on the bottom right for a red icon that has tools thats the repair
and another one is your launcher should ahve it in the settings

[kind heart]

not work bro

i tried a lot time

[lost venture]

well reinstall

[kind heart]

so i need uninstall the launcher right?

[lost venture]

the game

the launcher is not the game

its something that opens the game

[kind heart]

but why at the first time i downloaded 10gb in the launcher

[lost venture]

because you were downloading the game?

[kind heart]

yeah

youre right

[lost venture]

do you have epic?

[kind heart]

but, i just want delete the resources data hd pack

[kind heart]

ofc

[lost venture]

then thats how it works

you have your games like JC4/wwz/gta v those are the games and epic is the launcher for those games

or even steam

[kind heart]

is epic support sea server?

[lost venture]

nope they are for glb

cause its honkai impact 3rd not 3

also there is also a dedicated CS for that in #how-to-contact-cs

epic and steam are launchers but they are not purely that unlike the one in mhy's case
since they are also stores

epic/steam, you buy the games then download them to play
honkai, yu download then just play

[kind heart]

okay, thanks for help btw

[lost venture]

the actual purchases are in game

[topaz rain]

Uhhh what? Technical right?

[lost venture]

do you have any other apps like the app market for oppo/xiaomi?

do you mind checking the version of it as well specifically in settings > app > honkai impact

*should be where you can find to delete cache/data

cause those shits on xiaomi/oppo devices and such have their own version of google play and its honestly shit due to how outdated they are

so best to make sure the app never updates from there, turning auto update on it
you might need to reinstall it using either goooglplay or apk

realme i also believe have this but please make sure if there is something similar to it

[kind heart]

uh what the "clear downloaded resources" button do?

[topaz rain]

It says version 5.4.0c @lost venture

[kind heart]

why it say like that?

[cursive hawk]

It's deleted the Game Files

[kind heart]

can i delete my resources with that?

[lost venture]

huh weird they have that now?

[kind heart]

yeah thats right

i want that

[lost venture]

oh its cache remover 🤔

[kind heart]

but it not work

[kind heart]

bro it like a scam💀

[stiff cosmos]

how to request account deletion??

[cursive hawk]

In game when you log in ,there should have that to tbh

If you want to delete all resources game

[kind heart]

the problem is my file is corrupt

and i want delete all my hd pack data

[lost venture]

a. remember any game taht is linked to your hoyoverse will also get fucked so if genshin/tot and such are connected they WILL be gone
b. it should be in https://account.hoyoverse.com/#/login?cb_route=%2Faccount%2FaccountInfo
c. you have 30 days to recover it if you do change your mind

if not in b then d. #how-to-contact-cs

[lost venture]

again best bet reinstall
there is an uninstall.exe in your folder

[stiff cosmos]

yeh, i keep getting this

[stiff cosmos]

which means i have to email them?

[lost venture]

well yeh

they will give you a form most likely

to tell if you are the genuine owner

like how was the account created?
the answer should be specific like motorola x30 or something not like a generic android

[stiff cosmos]

what should i need to write down on email for my account delete --"

[lost venture]

you ask for account deletion?

[stiff cosmos]

yeh

[lost venture]

its rhetorical

you ask for it thats it

then standard are you the owner forms

then once they know its you then they can do it but there is a 30 day leeway before it totally gets removed

[languid roost]

i have the game on my phone but i want to play it on pc now so can i trasnfer the game files from my phone to pc

[fierce hazel]

My application got rejected

[cursive hawk]

Files game? No PC and Phone have different files ,only your account can

[lost venture]

you download the pc client

check 2nd pin

it also has the custom launcehrs like BL/Collapse

[fierce hazel]

Damn need to wait again

Wanna ask what happen if i answer application form that hoyoverse sent wrong like

I forgot my first top 4 since i use apple in past and i only know my payment with android

[odd wedge]

hello qin ai de peng you pls refer to link below
#🔌technical-help message

[odd wedge]

They will let you know the results, whether they found the information you've provided are consistent or not, and if they can process it for you.

If they find it inconsistent/incorrect, you can request and fill up a new form again.

[silver urchin]

I tired my appli always rejected

Custom service honkai dissapointed

just only unbind email not active in hoyo acc but complicated from another game

[fierce hazel]

Is that so

Damn i use apple in past so when i look my first payment in google its September then i remember i use iphone in past

I got like my proof such as when i play or when i showoff artifact

But why mihoyo doesn't ask for it

[silver urchin]

just my appl unbind email not active always rejected
i cant add new phone number, change password and change new email

cs hoyoverse has dissapointed me

[cursive hawk]

well...mine is Facebook accounts got Hacked

[fierce hazel]

Ehh same mine got hack through fb first

Then hacker go hoyoverse account

[cursive hawk]

but my account has different email between Fb and Hoyoverse but still...it scared me tbh

[fierce hazel]

Ohh is that so

Well mine got hack and gonna miss mei

[ruby spire]

hello! I'd forgotten my account information and the only information I currently have is my google play account, uid, and ign

It's a SEA account

it says the verification code is sent to an email which i do not recall binding to or making

[fierce hazel]

Yeah i got the same too the other days

That mean you account already unbind and hacker bind his account to yours

[ruby spire]

pain.

is there any way it might be reversed or unbound?

the gmail was like he****[e-mail]

[worldly cipher]

@ruby spire
Pls do follow this guide to avoid future danger

Don't download files offering free items / fps boost
Don't click links and putting your information there
Don't share account
Do link email and phone number for 2FA activation
Activate gaming email 2FA
Don't use the same password
Don't use your username as nickname

Additional Note:
When using Hoyoverse on Web browser clear cookies after using them or just use incognito so that cookies used will be auto deleted (This is just for extra safety measures)
Do not save passwords on your browser it's better if you write it down or a password manager

.
.
.
Contact Hoyoverse CS for account retrieval #how-to-contact-cs

[shut prairie]

I'm having a small Issue here.Since I play HI3 through Steam every time I try to log in the game It says to check my Internet.My Internet connection is at Its best and I use a Tenda wireless card since I couldn't have an Internet cable.No matter how many times I click retry It can't connect to a network.

[languid helm]

try checking firewall and using vpn like warp, honkai through steam might have some issues, you can using PC version instead

[shut prairie]

Well I am on PC and that's where the problem lies.I'll try checking my Firewall and VPN

[languid helm]

Honkai Through Steam and Honkai Original PC version have different pipelines afaik, you can't even cross account and having different channel account for steam versions

[shut prairie]

So just like with Genshin I can download the og PC version on the MiHoyo website ?

[languid helm]

yes, or see the pinned messages if you interesed into manual download branch

you doesn't need to create new account and using your existing hoyoverse account with main pipelines of honkai

be sure to select your server/region first

SEA designated for southeast asia, and NA/EU

then JP server that have different banner system, and CN

if you're in America, Europe, be sure to download Global Version of the clients, unlike Genshin who have integerated server-switcher, the only client that have multiple server is GLB (EU and NA)

[shut prairie]

Thank you

I'll try to first restart my Wifi/router,If It doesn't work then try out the other methods

[cosmic lion]

its a connection problem, not in your end, neither on honkai server, is somewhere in between, you can check in the 3rd pin some ways to fix/bypass the problem, or you can wait for the ISP to fix the problem (can take min or days)

and about steam, if you already have a account created in that ver. you have to play in there
if you account is a HYV one, then you need to download other ver. of the game.
more info in here: #🔌technical-help message

[shut prairie]

Thank you

[kindred forum]

I try to play but its black screen what do i do?

It doesnt show the elevator either

Idk what to do

[dim belfry]

Wait

It'll show

Ight

[worldly cipher]

PC or Mobile?

[dim belfry]

Hey so

Here's my story

I lost my account and I don't have the uid

• I lost the email connected to the account
  the email was lost because I was swapping phones and factory resetted my old phone
• I have a receipt of a purchase I made for the monthly crystals
  -i have screenshots of my own ingame progress
• I know the general time location and Valkyries on that account and screenshots to prove so

However I dont have my UID

I've tried thinking of multiple ways to get it but I have none

I won't lose anything even if I don't get the account back cuz I have myain account

But it would be nice to get my aponia back so,any advice?

[kindred forum]

Mobile

[dim belfry]

unrelated but Cuz I resetted my phone I also lost my 2fa codes tied to my old discord account and I wasn't logged in anywhere else so I lost that too

Nickname
Account progress
Receipt

That's all I got

One sec

So,is this enough info?

[onyx sorrel]

i changed it and it still doesnt work

[dim belfry]

I was in an Armada but I don't have the name else I'd just start there

[cosmic lion]

what is your device model?
and try using the repair assets option on the "login screen" if you can (bottom left side of the screen)
or reinstall the game

[kindred forum]

I tried the first one

And the last one

When i tried to download honkai One time it was like that too

But the fact that a year before that time it worked

It showed the elevator

Preety much Im desperate for it to work cause i had to delete alot of things to download the game

[cosmic lion]

first delete the images, especially the receipt one
the only ones that could help you are CS ( #how-to-contact-cs ) and tell them that you lose access to your email, but you need to know your UID for a fast response, if not you have to show your loss email and more info to show that you are the owner, but they will ask you what they need when they read your problem

you have to be patient, the process can take days-weeks

[dim belfry]

I don't have much hope but I'll try anyways

[kindred forum]

@cosmic lion frgt dont need to try to fix my issue, i already unninstalled it

[cosmic lion]

okay but what is your device info?

[dim belfry]

I don't see how they can help me bc I've reviewed the info they need and Uid is at the top
I emailed them a long time ago at the start of the ur after tryna get back into Honkai But the lack of the UId is what held me back

Like I tried submitting a form

[cosmic lion]

that explain the problem, your devices is way bellow the actual min specs for the game

[kindred forum]

Fr?

[stoic reef]

Do you happen to know your accounts UID?

[kindred forum]

Since PlayStore normally does not show incompatible apps i thought honkai worked

[onyx sorrel]

nope

[kindred forum]

It even shows its device compatible

[stoic reef]

If you're 1000% certain that your good account was on steam then the only possible explanation is that you're on the wrong steam account before you open the game. It just uses your steam account ID to log in. Is there any possible chance that that before your laptop had issues that you were playing honkai on a different steam account?

[stoic reef]

That's cuz the play store mostly just checks Android OS version. Which your device has an ok version of Android to run the game but your graphics and stuff are way too low

[cosmic lion]

tbh google play its only going to show if the game can start, not if the game run correctly
and your phone apart of being low end, is older that the game too

[kindred forum]

Oh ok ok

[onyx sorrel]

nope i just changed my nick on steam

[stoic reef]

Hmm I thought it was the steamid but in case it's your actual nickname have you tried changing your nickname back and then opening the game?

[cosmic lion]

you need to tell them that too in the email, probably they can do something but its not guaranteed

[onyx sorrel]

nope

[stoic reef]

Let's see then, customer support can't help without a UID and stuff. Since you don't know it then there is a way to look it up on PC but you have to have not reinstalled the game since you last logged in. In the course of your computer troubles last year did you ever have to reinstall the game afterwards?

[dim belfry]

I forgot to attach an email before submitting. Anynidea on how they'll get back to me?

[cosmic lion]

probably you didn't play on steam or not in that account, for login that ver. uses the steamID that is unique and cant be change by anything

[cosmic lion]

probably its going to answer to the email you use to contact or simply just reject the form, and you need to ask again for another... but just wait for them, don't send more email until you get a response

[stoic reef]

That's my guess but they're certain so I just double checked

Either different steam account or actually hoyoverse account and just forget about it. Hopefully if they can get their UID customer support can help them though

[dim belfry]

Thought so too,thanks for the help

[cosmic lion]

GL with that

[cosmic lion]

yeah that is the best option,
if not at least know when was the account created, because the steam ver. release on oct 2021
I remember the release date, because I was waiting for it and after a week of downloading I realized that I couldn't use my HYV account

[ruby spire]

thank you!!

[dim belfry]

A fellow Hellsing enjoyer

[ruby spire]

yes 💯💯

[candid sedge]

is there a way to connect a steam acc to mobile

[stoic reef]

sorry, its not possible tbh

[thin hearth]

hello sir what happen

why i cant login hi3

hello

[cosmic lion]

can you explain more the problem? you get a error?

[thin hearth]

stuck at login just that
idk what just happen

[stoic reef]

elevator screen not doing anything? thats a connection issue, please read the 3rd pin for different things to fix/bypass the issue

#🔌technical-help message

[marble yarrow]

Does anyone know why a Dualsense Edge won't work with Honkai but a normal Dualsense works perfectly?

[stoic reef]

you mean controller?

[marble yarrow]

Yea

When I try to use my Edge it doesn't even recognize that I'm using a controller but the second I try using my normal Dualsense everything switches over to controller stuff.

[stoic reef]

its most likely due to the dualsense edge using different drivers than the regular dualsense.

regular dualsense is probably more compatibale with xinput for windows due to being older if i had to guess

[marble yarrow]

So my best bet would be to try to use DS4 windows or something and try to trick it into a thinking it's a different controller then?

[stoic reef]

sorry for the delay but yes that would be your best bet, i hope it works!

[marble yarrow]

Thanks. Hope Sony sorts this whole random games on PC being supported (you'd think it would work for games from a company they invested a pretty penny in).

[stoic reef]

True. The main issue tbh is that with games on PC a lot of developers just use the xinput for Windows because it's already in Windows and works right out of the box (xinput is Xbox and generic controllers and tries for switch and Sony)

The problem is that Nintendo and Sony have their own drivers for their controllers and despite it's best efforts games that rely on xinput and haven't manually added in support for others don't always detect them if that makes sense

[marble yarrow]

It does it's just annoying. I'd like to use my Edge for Honkai since both my normal Dualsenses have pretty bad drift but I guess it won't be easy anytime soon.

[stoic reef]

yeah i gotcha. it is annoying also. i know of a good controller for honkai if you want to try buying a new one but either way i hope ds4 for windows helps

[odd wedge]

!faq controln't

[grizzled rampart]

Please make sure to connect the controller using a USB cable or Bluetooth 4.0 adapter or higher to connect to the PC.
If the above methods do not work, please add BH3.exe to Steam, and run the game on Steam with the controller detected on Steam (NOT install the Steam version of the game).
If the issue still persists, you can try using controller wrappers like DS4Windows, XOutput, SCPToolkit, and more.

[stoic reef]

controln't

[marble yarrow]

Yea I've tried those method (usb/BT) and with going through steam. Most games just seem to not like the Edge rn. My normal dualsenses work fine just not the Edge.

[odd wedge]

It's so new, most games don't support yet then.

[atomic sun]

everytime i exit the game it logouts my details and need to reinput email/pass again when i open.. maybe coincidence but it started happened ever since i upgrade in win11 and 6.3 patch.....not much but kinda pain to reinput everytime i log in

[stoic reef]

hmm, the login details are stored in the registry so unless win 11 is cleaning it out or something then it would do that

[glacial prairie]

I am having some problems with my CGs. I complete the chapters one by one, but there some CGs that I am not unlocking

[atomic sun]

did the pinned to clear cache all good for now

[stoic reef]

nice! i wonder if clearing it out just fixed it not writing properly. i am curious if this permanently fixes it so if it starts happening again lemme know

[stoic reef]

hmm, have you been skipping anything? some cutscenes also "include" some pre or post dialogue which can make it not unlock if you skip some of the dialogue

[glacial prairie]

I don't skip the dialogues at all

[cosmic lion]

can you share a screenshot of the cg gallery to see what cg you have locked

just in case 1 screenshot is enough don't need to share every single one

[stoic reef]

^ sorry im a litle busy

[odd wedge]

Reattempt the stages and do not skip and CG and dialogues.

[glacial prairie]

I tried doing the chapter again, but I skipped the CG. I will try without skipping the CG

[stoic reef]

yeah if you redo it but skip the cg it will still not count

[fierce hazel]

I finally got hold of my hoyovery account

Can anyone help me how to unbind hacker email

[stoic reef]

you mean customer support got you your account back?

[fierce hazel]

Nah i try using my faceboom after i forcefully login

[stoic reef]

oh, well you cant unbind their email account without access to it

thats why customer support has to do it

[fierce hazel]

Ohh so i still need to wait

[stoic reef]

yup pretty much

[fierce hazel]

Hacker still hold email and password tho for my hoyoverse

[stoic reef]

right and thats why you have to wait on customer support to help

cuz to change email it will send a verification code to the linked email address

[fierce hazel]

Is that so

That lets me wait for it then since i still scared if hacker got hold my fb and such

[stoic reef]

well changing your password and signing out of all devices is a good way to keep them out

[fierce hazel]

Wait then how the hacker change my email then

[stoic reef]

cuz they had access to your email. thats why we kept going on about changing your gmail password and logging your gmail out of all devices

[fierce hazel]

I know that but didn't hacker need to send verification to my email first but i didn't see anything like that

[stoic reef]

no no, they were in your gmail first, then they just deleted the verification email after it was sent to your gmail and they used it

[fierce hazel]

Ohh i see that how thanks man

I guess i will wait cs to reply to change my enail

[stoic reef]

mhmm

[cursive hawk]

Im still need to unbind my FB accounts tbh but I need login FB first before unbind ,does CS can unbind that without me login to FB?
This statement make me even anxious ,even my FB and Hoyoverse have different Email

[stoic reef]

yes they can do that, they'll first have you fill out a form to prove you are the account owner and then they will unbind your FB once the account ownership proof is successful.

if your facebook and hoyoverse have different email then dont worry about it, or if you want you can change your email password and log it out of all devices. its never a bad idea to change your email password every few weeks

[cursive hawk]

I always update my password too tbh ,but if i want to unbind the account ,i don't know which CS i should contact (GI ,HI3 ,Hoyoverse)

[stoic reef]

use one of these #how-to-contact-cs

[timid bough]

is it technical if a weapon vanishes from my inventory ? tldr : just pulled a 4th weapon dupe, upon trying to convert, it said use your original device to convert weapons, left it as it is, I logged in now and didn't find the weapon or the weapon resonance in my inventory.

[cursive hawk]

All Hoyoverse games have same CS or different? Imma try it somehow

[stoic reef]

different but they'll forward your issue to another team if needed

[stoic reef]

is anyone else using your account?

[timid bough]

no, only me. I just switched to my mobile (og device), played for a while, logged back in using pc and it's gone.

[cursive hawk]

Alright ,i gonna try it...

[timid bough]

like, should I just contact cs for this ? I didn't lock the weapon or equip it on any valk, I know it's just gone. Sadly I did a 10 pull after so the drop history is refreshed to the latest 10pull

[stoic reef]

well it shouldnt have done that tbh, like it wont remember that you tried on a different device and then do it automatically when you go on your og device. yeah i'd contact customer support. also go to account.hoyoverse.com and check the recently used devices and see if theres anything you dont recognize

[timid bough]

I will try this, thanks.

[stoic reef]

np!

[cursive hawk]

Btw...what is "xxx" thing? In contact CS

[stoic reef]

you mean in the bug issues example?

its just an example of how you'd phrase a bug report.

[cursive hawk]

No ,its in the account issues i mean

[stoic reef]

thats also just an example of how you could phrase an email

but since theres more than one kind of account issue they put "im having issues with xxx" instead of listing all the different kinds of account issues people could have

[cursive hawk]

I see...thanks

[stoic reef]

np

you just replace the xxx with whatever account related issue you're having

[dense flint]

hi, could anyone help me out please? I just played the game a week ago, I ran into a problem that when I change the voice to CN, the CG is still in japanese, is there any way I could change the CG to Chinese too?

[cosmic lion]

For most of the game ver. the CGs are only available in JP
but on Android and PC you can replace the files with the CN ones, you can find the files on the 5th pin (for now only the CGs released until v6.3)
Keep in mind that the CN CG only have CN sub

[dense flint]

thank you for the help, I saw the pin :3 really appreciated

[sudden patio]

The only way to get CN voice CG is to play on CN server. Unless you are Bronya.

[lost venture]

yesn't

[stoic reef]

theres a pin with the CN cg's that you can put in SEA or GLB

[lost venture]

you can dl the CN CG viathe pins here and replace them

[stoic reef]

^

[lost venture]

wasnt it that you can just press repair or something so CG go back to JP

[stoic reef]

have to delete them first but yeah

[lost venture]

very easy just that it depends on your internet

its very hard for someone like me but very easy for those with faster internet

[stoic reef]

mhmm, or if you make a backup of your jp cg's before hand its as simple as cut/paste

[sudden patio]

Won't work on iOS.

[stoic reef]

that is correct. also cant play on CN on iOS unless you have CN citizenship these days too

[lost venture]

i mean thats an apple thing those shits dont like the word standardized

they make their own and everyone has to suffer because of it

[glacial prairie]

I tried every stage that is said that I don't unlocked the CG, without skipping anything, but I still don't get them. It's like that locked spaces are not for CG in the game

[stoic reef]

they definitely are, heres what it should look like

did you try just setting it to auto play and not even fast clicking through the stuff?

[cosmic lion]

You didn't skip any dialogue right? If I'm remember correctly the one you don't have are like In the between some

[glacial prairie]

No, I will try, but I think that I have seen them before

When I click in them, it show that they are unlocked in a chapter that I already finished

[stoic reef]

yeah just try redoing chapter 9 and dont even fast click through dialogue, just set it to auto play and let it run

cuz it will only not unlock if the game thinks you skipped it

[strong thistle]

https://media.discordapp.net/attachments/689356048284647571/690039093593243744/toocute_01.gif

[glacial prairie]

The second one in your photo, when I click in it, it say that will be unlocked in chapter IX-2 EX1

[cosmic lion]

Having clear the chapter doesn't unlock the CGs, you have to "view" them to unlock so if you skip them they will be lock

[glacial prairie]

I remember seeing them before, and not skipping them. plus I'll play the chapter again later. I'm playing chapter by chapter until I get to the most current one. I'm on 22

[stoic reef]

yeah the game still just thought you skipped it or something. i'd recommend while replaying it that you just set auto play to on and dont click anything during the dialogue

[glacial prairie]

If it don't work, should I uninstall and install the game again??

[cosmic lion]

I just replay this one, the CG you have lock is literally at the end of the chapter, if you skip the dialogue after the 2nd cg you are going to skip the 3rd cg

[glacial prairie]

Ok

[cosmic lion]

In short if you don't want to have lock cg, never skip dialogues (if you want to "skip" you can tap/click to make the text faster) , especially on the lasts chapters because you can't replay story missions on them

[stoic reef]

true, starting around chapter 28 i think theres a lot of stuff that cannot be replayed and if you skip something to lock a cg then thats it tbh

[lost venture]

26*

since thats when the open world actually begins

though apparently some said you could replay it? not sure but something to do with the collection where you can play as otto all over againn

[cosmic lion]

Afaik you can't replay the "gameplay" section, you can only rewatch almost every dialogue on that chapters

[lyric frost]

Hii a few days ago I refunded money from honkai bc I didn’t get the crystals I bought and I got my money back but I didn’t know that this could get me banned, I got a mail telling me to top-up the same amount I refunded and I did just that, do I have to wait now or do I need to also contact cs? Any help is appreciated

[stoic reef]

who did you contact to get your refund money, your bank or honkai customer support

[lyric frost]

I contacted apple cs and requested a refund from there

[stoic reef]

i gotcha, and so you've now topped up the same amount that you got refunded. are you trying to get that money back again or are you wondering if you can spend the crystals?

honkai customer support just had you top up the same amount because theres lots of players that buy crystals, spend them and then have their bank refund the money so its what they do if your bank takes their money back to prevent scamming

[lyric frost]

Just wondering if my account is safe now and if I can spend what I topped up

[stoic reef]

yeah you can spend and play and stuff

[lyric frost]

Tysmm

[stoic reef]

yw!

[long robin]

online topups like codashop only works for sea right?

[lost venture]

codashop only works for sea yes

if you are glb player topping up a sea then it works

[long robin]

wont work otherway around tho right?

[lost venture]

yes

[long robin]

[lost venture]

it wont at all

there are many ways by many i mean 2 to topup

dl the epic store vers soyou can use paypal

or dl the gplay ver for pc https://play.google.com/store/apps/details?id=com.miHoYo.bh3global

[cosmic lion]

@long robin
Info about top-up #🔌technical-help message

[long robin]

how bout hoyo site? is glb able to top up there?

[strong thistle]

https://tenor.com/view/capoo-cat-work-gif-23725272

[lost venture]

global is just pretty much fucked on the topup

[long robin]

[lost venture]

imagine you downloaded the game on the official thing but then you cant topup using the ways they accept so you need to dl it again either fromgplay or epic or whatever reason use steam

steam is amazing but sucks it cant use hoyoverse to login

[long robin]

kinda wish i downloaded sea client

only ended up in NA by accident and didnt realised the difference between sea and glb client until had a bunch of days and stuff alrdy

eitherway thank you

[stoic reef]

idk, we got epic games version which allows paypal, iirc nothing on sea can do that

but yes, would have to redownload

[lost venture]

this pretty much sea people have ways to go around it though cause paypal is super flexible so we can just transfer to a diff bank account or any major e-wallets really

[stoic reef]

True that

[cosmic lion]

Coda Singapore have paypal... the only downside... no top-up bonus

[faint prism]

Does anyone know how to fix this?? It's getting annoying

[bronze pike]

Hello! So when i log in to my honlai acc i click anywhere and it like identifies right? But for me its stuck on the identifying screen and i don't know what to do, my internet is just fine and it never did that soo how can i solve it? And btw it doesn't lag or anything it does just fine but its like stuck on it and i can't actually go into game

[cosmic lion]

It's a ISP connection problem, check the 3rd pin 📌 for some ways to fix/bypass the problem, or you can wait for the ISP to fix the problem (can take min or days)

[cosmic lion]

Probably it's a broken assets, try to repair the files and check if that fix the problem.

If you play on mobile

on the elevator screen click the button on the Lower left corner
If you play on PC
on the launcher, click the menu on the right side of the launch game button and select the check / repair files

[kind heart]

it is my first time play honkai impact

is there any voice over in prolog?

i dont hear anything

just some backsound battle

[faint prism]

You mean this one?

[willow falcon]

Probably missing some assets. Check it in AiPhone > Download

[kind heart]

ok, got it!

[still otter]

Got a question, any1 know y my game stopped recognizing both my controllers?

my ps4 controller that used to work fine is no longer working, along with my new ps5 controller

[split isle]

i need some help with logging in

cant seem to find the button

[brisk sable]

Confirmed, I can only play co-op on VPN. Each time I connect via VPN I get a settings update which off VPN I missed, maybe that's the who data not synced issue,

[void stump]

AAAAAAA NEED HELP

PLEASE

GAME IS KEEP CRASHING WITH UNKNOWN ERROR CODE

PLEASE WHAT KINDA OF CRASH IS THIS AND WHY ?

[lost venture]

a. calm down with caps
b. go to the pic and send output_log.txt

[void stump]

you mean crashlog.txt ?

oh ok wait

[void stump]

here it is "output_log.txt"

[lost venture]

also this

[void stump]

wait...

[void stump]

ok here it is..

[void stump]

it was work properly when i was downloading inside game then it stopped and crashed

can i report this crash to HoYoverse then they could fix/help ?

i did repair from launcher but it didn't spot any errors and game still crashing...

[stoic reef]

That is a connection issue, please read the 3rd pin #🔌technical-help message

[stoic reef]

First try manually checking for Windows updates and then restarting your PC and then let me know if it still crashes

[stoic reef]

[stoic reef]

[void stump]

ok...so its related to windows update??? ok i will check

[stoic reef]

Maybe, it's hard to tell since the game crashed before it started initializing anything so it might have to do with that. At the very least it's quick enough to try

[void stump]

i did and...uhh update available and status : Downloading 0%

i guess i will reboot pc then i will tell

[stoic reef]

Let the windows update finish too

[lost venture]

is there any update like windown/gpu drivers and such?
if so do that you might need to regedit to adust your settings that way

[stoic reef]

But yeah once that windows update is done and you've rebooted lemme know if it works. I'm assuming this is your first time trying to play on this PC right?

[radiant dew]

seems im stuck at it connecting it keeps saying it can't connect but my Wi-Fi is working fine

[lost venture]

like lowering the res

[lost venture]

3rd pin of this channe;

[void stump]

no i was playing on pc from 4.7 and it works fine

this is first time

[stoic reef]

So it worked fine yesterday on this PC right?

[lost venture]

he has an intel igpu but i cant tell which one 🤔 the req might have been increased so that igpu is shit now

[stoic reef]

I was gonna look into that if the issue persists after the windows update. It's crashing really early though

[void stump]

yeah even i was downloading inside game resources and then after finished it stopped and crashed

[stoic reef]

And that 912 mb is just how much it's currently using

[stoic reef]

I gotcha. So then since it was working fine literally just yesterday if the windows update doesn't help you may need to reinstall the game

[void stump]

no my GPU : Intel HD 5700 and its 912x2 VRAM but i shown different in report

[stoic reef]

If some of the download resources got botched

[stoic reef]

Minimum game requirements is 2gb of VRAM but I was going to ignore that for now

[void stump]

uhh ? i was playing it with between 62-72 FPS with "medium" texture level

[stoic reef]

That's because your igpu was only currently using 912mb in your output log.

Your igpu should be able to use all or most of your regular RAM as VRAM which is more then 2gb which is why I was ignoring that since you have plenty (assuming that you don't have a ton of extra applications open when playing)

[void stump]

okey?

[stoic reef]

Yeah it's most likely not causing the issue

[void stump]

yes cause i never faced any graphics issue in my pc journey ever...

i was just run perfectly on HD 5700

[stoic reef]

I mean I will say eventually you won't be able to run the game anymore on your PC, the minimum requirements keeps going up and eventually you won't be able to run the game anymore on your device

I'd say in about another year or two. Maybe sooner if that engine update I heard rumors about is correct

[remote helm]

@void stumpYou can try to clear the game ressources by deleting the folder Honkai Impact 3rd in %userprofile%\AppData\LocalLow\miHoYo

[void stump]

i did....and nothing...effects...

[void stump]

soo if i set another gpu could it work ?

and do i need upgrade ram (i have 16 now) ?

[stoic reef]

You'd need a gtx 1070 or better and your error log said you only have 8gb of RAM. I wonder what's up with that

Are you counting your page file by any chance?

[remote helm]

gtx 1070 ?

[stoic reef]

But yes you'd need 16gb of RAM eventually. Especially if you decide to just upgrade your CPU and go with an igpu instead

[stoic reef]

Yeah I'm thinking about 2-3 years down the road

[void stump]

LOL i misspelled i thought i said (i have 16 gb on my other pc)

[remote helm]

You don't need a 1070 for playing the game in good conditions

[void stump]

but the problem...my current pc is AIO (All-in-one)

[stoic reef]

Not right now no

[remote helm]

You'll never need a 1070 for Honkai

a 1060 is good, and a 1050Ti enough

[void stump]

well...i try any available method if it keep crashing...well....i will try upgrade my pc...

[stoic reef]

1060 was officially recommended 2 years ago back when the game only was 15gb...

[void stump]

and thanks all

[stoic reef]

Well I mean did the windows update help at all?

And like I said if it didn't then you've got to reinstall the game since the download was all messed up that you did

[void stump]

it keeps on 0%

[stoic reef]

Might need to figure that out first. I highly suspect that's the issue, might need to just give it some time to actually start

[remote helm]

Yeah and it still work fines

25% GPU usage

[stoic reef]

The VRAM usage is highly dependant on your resolution size but yes I know it works perfectly fine right now and it's enough above the minimum to not worry unless your have a large resolution lol

[swift trench]

?

[remote helm]

Verify game files

[stoic reef]

Though I am curious as to what your usage is in the apho2 hub and what you're resolution is

[remote helm]

apho2 ?

1920x1080

[stoic reef]

A post honkai odyssey

[radiant dew]

i reset my router and i still can't connect to the game

[remote helm]

I don't have completed the main story i guess i cannot access it right now

[stoic reef]

Cuz yeah 25% usage would be normal on that stage on 1080p

Ah gotcha. Yeah the main story stuff is orders of magnitude less work on your GPU then the newer stuff. For instance my GPU goes from 15% usage to about 65% just from going into the apho2 select a quest map area

[remote helm]

That's why i go into the Elysium Realm hub

[stoic reef]

Did you try the other stuff in the 3rd pin? You'll most likely need to use a VPN

[stoic reef]

Er hub isn't that bad tbh

[remote helm]

Yeah but with 25% gpu usage, the margin is pretty high for the entire game

[stoic reef]

If verifying your game files doesn't help then 1003x errors are 100% connection issues so I'd try the stuff in the 3rd pin

[radiant dew]

i don't have a VPN nore can I afford one if that's the only fix i might as well stick to the bule stacks version as so far the PC one has been nothing but trouble

[stoic reef]

Well I won't argue with you but please do check your GPU usage when you get to apho2 or Elysium everlasting or later in the main story

[swift trench]

Do i also have to verify when it shows these numbers instead?

[stoic reef]

The pin has a good free VPN though

[stoic reef]

No, that's just a connection issue

It's not able to download the file

[swift trench]

alr alr

[stoic reef]

Yup you can try the other stuff in the 3rd pin but most likely you'll need to use the VPN as it's what fixes 99% of connection issues

[exotic cove]

I need help, I have a honkai account that I play with on my phone (I log in with the email button) but when I tried to log in on my pc it didnt work so I clicked account retrieval and linked my account etc, but when I tried logging in again it just created a brand new account the thing is tho that when I log into the acc on my phone and go into the account info thing it says my account is linked and I have no idea how to fix this

[stoic reef]

On PC is your server set to Americas or Europe?

[exotic cove]

europe, I am going to check if its the same on phone as well

its europe on phone as well

[stoic reef]

Ok and one more quick question, when you say the email "button" are you talking about the Google play button?

[exotic cove]

yes I am pretty sure thats it

oh no its just google

I can send a screenshot if needed

[stoic reef]

Then that's the issue right there. So Google play login is not the same as your email login, unfortunately you already made a honkai account (the new one) on the hoyoverse account with your email.

So here's what you'll need to do. Log in on your phone and then go to your profile > account >user center and that will take you to the account.hoyoverse.com page for the hoyoverse account your real honkai is on

Then you'll need to link a DIFFERENT email to it, then you can just log in with that email on pc

[exotic cove]

okay! Imma tell you if I have any other issues when I do this tysm btw

[stoic reef]

ok np!

[exotic cove]

It works thank you so much

[stoic reef]

yw!

[radiant dew]

I think I'm just going to stick with blue stacks the only reason i wanted to play ch 34 was for the free herrscher drop which has already ended having to download more stuff for a game that I won't be able to play any newer stuff on and that already slows my laptop down isnt worth all this trouble as even the VPN is refusing to work

[stoic reef]

sorry for the extra ping, but the reason i asked for what your usage was was because i finally got to my computer to do some testing and with an Radeon RX 5700xt on high graphics settings preset and a 2560x1080 resolution I too am getting only 25% on the ER hub but the new open world map stuff (like new astra) or the apho2 open world hub it immediately goes to 69-72% usage. thats how much of a difference there is between the older stuff and the newer stuff so i am very curious what your usage is when you get to the newer stuff

[stoic reef]

i gotcha, thats a bummer then, if you havent uninstalled the regular pc client yet then if its not too much trouble i'd say just hold off on that for now since connection issues typically go away on their own after a couple of weeks but its up to you

[radiant dew]

i will wait but if nothing changes im sticking with the version that actually lets me play

[stoic reef]

yup i gotcha, if you still have more issues with teh bluestacks version you can try going into the bluestacks settings and giving it more ram and cpu cores and maybe setting the gpu in use (if applicable) to your gpu

[stoic reef]

@exotic cove sorry for the extra ping! I forgot to mention that while you were in your account page that if you dont know your UID i cannot stress enough to write it down or take a picture since if you ever have any account issues that customer support requires your UID or they wont know which account is yours

[cosmic lion]

yes

[cosmic lion]

[brisk sable]

Merely curious, not really in need of assistance.
What determines the currency in-game? I'm in Malawi, I play on EU but my currency is in dollars (which I prefer as is cheaper than Euros)
When I switch to VPN that places me in Netherlands, currency changes to Euros

[stoic reef]

the default world pay currency is in USD but if you're physically located in the EU (aka from the VPN) then it changes to euros

[brisk sable]

Ah I see, thanks, poor native Europeans

[stoic reef]

true, though they can always VPN to usa

[brisk sable]

Oh yeah there's always that

[faint prism]

Didn't work

[stoic reef]

if possible i'd try fully uninstalling and reinstalling the game, that should definitely fix it as its 100% an issue with the game files

[faint prism]

Did this too. Same thing

[stoic reef]

really? hmm are you on pc or mobile?

[faint prism]

Mobile '-'

I guess it's just a glich

Gotta get used to it

[stoic reef]

what model of phone? but yeah its probably just a glitch. i'd at least check for an OS update (android or iOS) and also contact customer support since maybe they'd know what to do #how-to-contact-cs

[faint prism]

It's a android

[stoic reef]

theres like a bajillion different models of android though

[faint prism]

It's a weak phone tho

[stoic reef]

yeah its probably a glitch with your GPU, it uses an old powerVR graphics which are notorious for having issues with honkai. i'd still try with customer support and hopefully they have a fix

[worldly cipher]

About that

Surely it's a engine update but I don't think Hoyo will crank up the system to the point only modern system can handle it

The game on the video was on max graphic settings so I think Dev is limit testing

Tho speaking of upgrading

I'm thinking of partnering my 3200G with a 1660S

I don't think it will cause a bottleneck

What do you guys say?

[stoic reef]

that is entirely possible yes, and i dont know exactly what their plans are for the future but if it keeps with teh same trend of increasingly higher graphics requirements then i'd still recommend a 1070 or better for good gameplay, not minimum but decent gameplay if that makes sense since two years ago it could easily handle everything and now the newer stuff is around 70% usage on it (depending on your resolution of course)

with that gpu it shouldnt bottleneck if you keep it at 1080p, especially on medium preset

[worldly cipher]

But wait does the A320m has the slot for it?

I've read something that you can put any GPU in any motherboard but I don't think it's true

[stoic reef]

well theres the size to consider and if it has a compatible pcie slot but for the most part if it fits it sits

[worldly cipher]

I think it should fit

[stoic reef]

what kind of pci-e slot is that?

nvm, its printed on the board

i think it should be fine yeah

as long as there is enough physical size

[cosmic lion]

you can use any gpu its just that depending of the pci-e can have better/worst performance (mostly but not only bandwidth speed) and depending of the materials, have different weight limit
but with that gpu you are good with that motherboard

[gentle sail]

I don't know If this is qualified as a bug or a technical problem but whenever there is a large text box when I am playing the story stages the last few words of the text box are missing (i mainly play on my redmi note 11 but i tried on my laptop and the problem still happened)

[stoic reef]

on your laptop can you try putting it in windowed mode in the settings and see if it still happens?

[gentle sail]

Ok i Will try

[stoic reef]

ok thanks!

[gentle sail]

Still happened

It looks like this

Only in this type of dialogue

[stoic reef]

oh those boxes, yeah thats a bug for if theres just too much dialogue. go ahead and report it to customer support #how-to-contact-cs

[gentle sail]

Thanks

[stoic reef]

np!

[silver urchin]

What is pp server and is it fp2 friendly?

[stoic reef]

that is a bug, dont log into it, just restart the game and let me know if it still shows up

[silver urchin]

It still there

[stoic reef]

aight, well you can log into either americas or europe, whichever is your usual for now and just report it to customer support #how-to-contact-cs

[silver urchin]

I'm newbie I still haven't joined any

[stoic reef]

ah well then just pick whichever americas or europe you want. the pp02 is a test server, not sure how it showed up for you but you can just ignore it for now

[tame compass]

often when i play the game it crashes a lot how do i fix this?

[stoic reef]

theres a lot of reasons why it could crash, do you play on pc or mobile?

[tame compass]

i play on a chromebbok so mobile

[stoic reef]

that is probably why, most chromebooks are not capable of reliably running the game. do you know what model of chromebook?

[tame compass]

no how do i check

[stoic reef]

on the bottom of it there should be a sticker with like its model, serial number, that kind of stuff

[tame compass]

the model name is in a diffrent lanuage

[stoic reef]

you can also open google chrome, type chrome://system and hit enter

then in the about page just search for "model_name" and it should have the model

[tame compass]

ok

it doesnt look like its there

[stoic reef]

hmm well then tbh without knowing the model i cant say for sure but i do know that about 95% of chromebooks out there do not have the hardware needed to run the game reliably, if at all. even though its running the mobile version of the game most phones have more of a GPU than chromebooks do and on top of that you have the loss of performance from chromeOS trying to run an AndroidOS application. it technically can but it loses a lot of performance from doing that (not that it has the hardware to have good performance really)

[tame compass]

oh ok

[stoic reef]

yeah sorry, theres not really a fix for it

[tame compass]

ok

[past vapor]

Hey, I'm trying to download Honkai but it keeps saying "Failed to search for updates". Is there anything I can do?

[stoic reef]

that sounds like a connection issue, please try the stuff in this pin #🔌technical-help message

[alpine stag]

how to get your account back?

i used apple id and now my accounts gone

[stoic reef]

what do you mean by gone? did you log in and get a new account?

[alpine stag]

like

there’s no more option to log in w apple id

[stoic reef]

are you using an iOS device?

[alpine stag]

yes

[stoic reef]

can you send a screenshot of the login page? it really should be there somewhere

[alpine stag]

okay

[stoic reef]

what device is that btw?

[alpine stag]

if i press account retrieval i can sign with apple id but it doesn’t work

[alpine stag]

ipad

[stoic reef]

well yeah account retreival wouldn't and hmm i think thats bugged out. but what you can do is go to account.hoyoverse.com and sign in with the same appleID as your honkai account and then in the account security settings you can link an email address to sign in with

[alpine stag]

says i can link my email to the apple id thing but that doesn’t work either just gets me back to a new account

[stoic reef]

well yes it doesnt work because im assuming you've played the game sometime in the last 9 months which means its already connected to the hoyoverse account. account retreival is strictly for linking mihoyo accounts to hoyoverse accounts (assuming they already arent)

but either way you'll need to use a different email address on account.hoyoverse.com than the one you used to get the new account but that should get you into the game

[stoic reef]

thats new

[alpine stag]

okay i will try to link another email

[stoic reef]

okay!

[alpine stag]

ty for the help btw

[stoic reef]

np! thank you for reporting this. i wasnt aware they were getting rid of the appleID login tbh

[alpine stag]

neither

it jeeps saying that the account alr exists

maybe i’ll make a new email?

[stoic reef]

yeah, the email you used to get the new honkai account is already on its own hoyoverse account, thats why i said earlier you'd have to use a new one. but a new email should work fine

[alpine stag]

uh it just doesn’t work

[stoic reef]

is it still saying that the email address is already being used?

[alpine stag]

no it just creates a new account

[stoic reef]

ok so you've skipped a couple of very important steps

you need to make a new email (since the one you just used now has a honkai account on it)

then go to account.hoyoverse.com in your web browser.

then log in with your appleID account

then go to account security settings

then link the newly created email

THEN log into the game with the email that you just linked on teh website

[alpine stag]

that’s what i’ve done

[stoic reef]

hmm, are you on the right server?

[alpine stag]

yes definitely i’ve only used asia

i’m just gonna try one more time and pray

[stoic reef]

so sea, in the upper right of the login screen does it have a server selection? or nothing

[alpine stag]

nothing

[stoic reef]

then yeah thats teh sea client, do you know your UID?

[alpine stag]

yes

[stoic reef]

cuz if you do you can just ask customer support what its on and they'll tell you

[alpine stag]

okay

[stoic reef]

#how-to-contact-cs just send them an email with your UID and tell them you cant remember what login you used for your account and they'll tell you

[alpine stag]

ty

thanks for the help again

[stoic reef]

np! I hope they get it figured out soon

[alpine stag]

i did it again

and it worked

i’m back into the account

yay

!!!

[stoic reef]

huh, weird. i guess it must have just taken a minute but glad you're back in!

[alpine stag]

[stoic reef]

[mortal viper]

Hello can I ask how I can change servers on Honkai for mobile? I used to be EU server but everytime I open the game it immediately sends me to AS server and I don't see the old option that allows me to change servers

[stoic reef]

you have installed the SEA client of the game, are you on android or iOS?

[mortal viper]

iOS

[stoic reef]

so iOS is showing what location you are physically + your apple accounts settings, what you'll have to do is make a new apple account for an EU country and then also VPN to said country for the app store to show the global client which would have EU/NA as options in teh server selection

[mortal viper]

Ohh

Okay! Thank you and after I change the apple acc settings do I have to redownload the game?

[stoic reef]

oh i forgot to mention, after making the new apple account you'll have to sign into it obviously before connecting to the VPN and checking for honkai in the app store, it should be called honkai impact 3rd NOT honkai impact 3 (3 is sea, 3rd is glb) and yeah you'll have to reinstall the game so go ahead and uninstall the one you have

[mortal viper]

Okayyy tysmm

[stoic reef]

np !

[mortal viper]

It worked!

[stoic reef]

nice!

[balmy light]

whenever i start honkai chapter 35 part 2's level 3, the game crashes with this msg, any fix?

anyone here?

[robust tinsel]

How do I switch my email acc in the game? It says "Email already exists" but when I try to login on that account it starts the tutorial.

[autumn garnet]

how do you fix this?

[dense horizon]

try to restart ur pc ur free some storage

[autumn garnet]

it just won't go away no matter what I do apparently

Normally, this also goes off when you uninstall the app by deleting the program files

[stoic reef]

thats because when you delete the files themselves instead of running the uninstall.exe it doesn't remove the registry keys that tells windows what to put in the list and where the uninstaller is. you can read this on how to find it and remove it manually https://support.microsoft.com/en-us/topic/how-to-manually-remove-programs-from-the-add-remove-programs-list-49494159-d215-07b2-e4c7-050457b38352

[stoic reef]

it says "email already exists" because its already being used for a different hoyoverse account (the new tutorial account one) so you'll need to use a different email address

[coral cloak]

I run HI3 on my pc. Why does the startup screen take like 20 seconds now when it's usually instant?

[stoic reef]

for that it depends there could be a couple of things that are causing it, either the game or the C++ runtime library. there are a few things you can try to fix it. you dont have to do these in order but 1 of them should fix your issue:

1. reinstall the game
2. repair all versions of micrsoft visual c++ runtime library (press start and then type "control panel" and open that, then go to programs and features and for ALL of the Microsoft visual C++ redistributable's right click them individually and click change and then in the next box select repair.
3. Uninstall and reinstall C++ runtime library https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html (if you do this, make sure to install the x64 one when you get to that part, not the arm or x86 one)

[stoic reef]

could be a lot of things, the amount downloaded went up a bit though in version kiana so its been slightly slower than before.

[coral cloak]

I wanna correct myself, it's the "Press any button to enter game" screen that takes a while

And now the game has connection problems even though my internet is stable

[nimble prism]

@stoic reef Luna, how to find out the Hoyoverse Account registration time?

[stoic reef]

ah, then that is as you said, a connection issue, the 3rd pin has solutions to fix that

[stoic reef]

that, you cant really look that up. if you created it via email then you'd have a registration email (or the first verification code) which would be when you created it

[nimble prism]

[stoic reef]

if you didnt do email then you'll have to try and remember

tho for a lot of people its when they started playing genshin if that helps

[nimble prism]

When is that?

[stoic reef]

when you started playing genshin?

[nimble prism]

Day 1

[stoic reef]

so you started the first day it came out?

[nimble prism]

September

Yes

[stoic reef]

September 28, 2020

[nimble prism]

Wish me luck

I hope I can unbind the old account

[stoic reef]

good luck!

[nimble prism]

I have enough proof but don't recall the date and time of last login and Hoyoverse creation date

I did mention a foot note in the last part that I don't recall the dates

[stoic reef]

hopefully thats enough then, i hope they accept it!

[silver urchin]

My appli unbind email always rejected, 15x rejected

Goodluck

[robust tinsel]

Is there a way to remove the account on the used email?

[stoic reef]

only customer suport can #how-to-contact-cs

[robust tinsel]

Alright, thanks

[stoic reef]

np!

[nimble prism]

Thank you for ruining my day

[silver urchin]

hoyo cs make me dissapointed

different another game just login new account guest in same device, for detected player playing in same device

Service unbind email hoyo is bad

[stoic reef]

they have to prove you're the account owner though before giving you access to it

im assuming you're not just putting the exact same info in the form when you resubmit it?

[silver urchin]

Why not prove me in chat gm ingame hi3?

prove that, prove this
THIS MY ACCCOUNT DUDE

[stoic reef]

they dont know that. i could email them and say that its my account

im just pointing out they have to be very very clear that its your account before officially as a company giving it to you

and i know its frustrating, it really is

[silver urchin]

I just always submit appli with same info in old appli?

[stoic reef]

but they're just rejecting it because the info you're giving them is innaccurate

[stoic reef]

oh no wonder its been rejected so many times. they're rejecting it because the info is wrong and if you resubmit with teh exact same answers of course its going to be rejected again

[silver urchin]

But i believe this info is my account,
And i dont know where wrong answers

I tired always rejected 15 times

Make me will hiatus hi3

[stoic reef]

i know you do, but i promise you all they are doing is comparing your answers with your account data/history and if its not accurate they cant officially say you're the account owner and if you resubmit with the exact same answers then nothing is going to change, even if you do it 30 times

[silver urchin]

I dont know where the wrong answer

I already stuck

I tired

[stoic reef]

I know, i wish i knew so i could help. all i can suggest is to double check

[silver urchin]

I tired dude
I sure it rejected again

So complicated to prove owner with this appli

Why not prove with chat gm ingame hi3 or login guest in same device

[stoic reef]

because most of these requests are because of hacked accounts and obviously the hacker would be able to log into the game and chat with the gm.

so they basically have to ask questions only the original account owner would know. a hacker has no idea when you made the account, or where you were in the world when you made it, but you might so they have to ask questions like that

[silver urchin]

But how if owner reply wrong answer lol

Why not check this account always logged in same device in 3 years

[stoic reef]

then thats unfortunate, i lost my genshin account that way. at least you can log into the game still. but i dont think it shows how long you've used a device. just what the account creation device and the last logged in device is

[silver urchin]

Unbind email in acc not complicated in another game lol

Why just unbind email in hoyo acc so complicated

[stoic reef]

cuz they have amazing security policies? like hoyoverse has some of the best anti hacker measures i've seen out of any game. most gacha or mmo's if your account gets hacked then oh well you're out of luck

but heres a question. for your honkai account creation date on the form, are you putting the exact date?

you can look that up in game

[silver urchin]

My acc not get hacked
I need unbind email not active in hoyo acc

[stoic reef]

i know that

[silver urchin]

I know date honkai acc
I dont know where wrong answer dude

[stoic reef]

the account ownership form is the same though

[stoic reef]

ok, i was just trying to help

[silver urchin]

How write device in appli?

Xiaomi redmi note?
intel core i3?

[stoic reef]

for mobile put the exact model. for pc put the motherboard model, not cpu model

[silver urchin]

exact model? What mean
Andro 9 or merk smartphone?

[silver urchin]

i create first hi3 in old smartphone
And i use laptop now

[stoic reef]

well for the account creation device it would be the model of smartphone. for the last logged in device it would be your laptops model number. since it was not a custom build laptop put the laptop model number like dell xmp 530 or whatever it is

[silver urchin]

give me an example

[stoic reef]

i just did

[silver urchin]

Nah
I mean example answer

[stoic reef]

for the device model?

i just did lol

[silver urchin]

Processor?

[stoic reef]

no not processor

you bought the laptop right? is it a dell? thinkpad? alienware?

[silver urchin]

But this question this processor

[silver urchin]

Asus

[stoic reef]

well for that specific question put the cpu

but try to be very specific with the cpu, dont put intel core i3, put like intel i3-4700 or something like that

[silver urchin]

what about smartphone?

Just write iphone 6?

[stoic reef]

if that was the model of smartphone you used for that question then yes

[silver urchin]

I need unbind email not active in hoyo acc

This correct option?

[stoic reef]

yes

[silver urchin]

what i write in right column?

[stoic reef]

you've mentioned an iphone and a xiaomi phone, which one did you first use?

[silver urchin]

Xiaomi

[stoic reef]

which model?

then thats what you write in the right column

whether its caps or not doesnt matter

its not a bot reading it, a real human looks at your form

so you'd select the xiaomi from the drop down in the left column and put redmi note 2 in the right column

[silver urchin]

Ok

[stoic reef]

For uhd graphics it should have a number after it, like 630 or 730 or something like that

[silver urchin]

Idk number uhd graphics

[stoic reef]

you can find it by

Press Windows + R, input dxdiag and press enter
look in the display tab

[silver urchin]

In dxdiag just display "Intel UHD Graphics"

No available number

[stoic reef]

it has to have a number, do you have a render tab?

ok i looked it up. for your processor it should be UID Graphics G1

also please delete the previous form pictures, and the future ones after i answer you. you're showing this whole discord the answers to all your questions lol

[silver urchin]

Just write UHD Graphics G1?

[silver urchin]

Ok

[stoic reef]

yeah

[silver urchin]

I submit appli that
But i sure this appli rejected again

[stoic reef]

well we'll find out. was the ones you shared all the questions or just the ones you werent sure about

[silver urchin]

I didn't expect more
I tired rejected 16 times again

[stoic reef]

wait it was rejected already?

its been like 2 minute theres no way they processed it that fast

[silver urchin]

No
I sure it rejected again

[stoic reef]

oh

[silver urchin]

Nah dude
I sure this rejected again

[stoic reef]

but im still curious, was the ones you shared all the questions?

or just some of them

[silver urchin]

What meaning?

[stoic reef]

so the questions that you shared pictures of

were those all the questions on the form or was there others that you didnt ask for help with

im just curious because if it gets rejected again if the issue is with one of the questions i helped with or something else

[silver urchin]

Idk where wrong answer

[stoic reef]

ok

[autumn garnet]

got it. thank you!

[stoic reef]

yw!

[quasi trout]

Hi, I recently requested for the accidental character on my Hoyoverse account to be unlinked so I can link my main MiHoYo account, but I'm having some issues with some of the things on the form. Is there anyone that can walk me through the process?

[stoic reef]

i can help explain some of the questoins but only you would know the answers, which questions are you unsure about?

[quasi trout]

The main issue I'm having is that it's asking for the old MiHoYo account for the character I'm trying to unlink, but since the character was created by accident on my Hoyoverse account, it doesn't have a MHY account tied to it.

[stoic reef]

well they use the same form for everyone, whether or not its a new accidental one or an old mihoyo account unlink. so just put N/A or [e-mail]. things like that

[quasi trout]

fair enough. Also, its asking for a screenshot of the account I want to retrieve (presumably the account I want unlinked). Would that require progressing through the tutorial?

[stoic reef]

yeah, i'd just put a screenshot of you on the first stage (the airplane one) and then close the game

[quasi trout]

bet. Hopefully that should do it. Thanks muchly!

[stoic reef]

np!

[cursive hawk]

Nice...my application unbind acc was rejected again ,2 times now. I think imma try to Genshin CS (even the result will same i guess)
or ill just wait till my account get hack

[worldly cipher]

https://tenor.com/view/altina-cold-steel-headpat-rean-trails-gif-23114367

[cursive hawk]

sigh...The Headpat man

[worldly cipher]

*Haha

Anyway why was it rejected?

Lack of credibility?

[cursive hawk]

It says I didn't proved enough if that really my account ,but I already give what I got about my account tbh ,I just want unbind my Facebook account (that got Hacked like last year) and my Hoyoverse account

[worldly cipher]

Are they any questions you find hard to answer?

You could try your luck in the Genshin CS

Answers should be exact or close to exact

[cursive hawk]

nothing hard tbh or maybe there hard? I already give the answer exactly the same...well maybe except the top up thing , it just i don't have the history or receipt and im not always top up too tbh

and the device i use? i give that too ,but im not sure which device ,the one I use now or The first device I use when i create the account/game

[worldly cipher]

Oh so you lost your billing history that yikes

Have you tried explaining to them about it?

I mean you losing your history but know what you bought

[worldly cipher]

Your first device when you created a Hoyoverse acc

Oh wait lemme just confirm that

@stoic reef about the first device used when you created the acc is it before Hoyoverse (Mihoyo acc) or after

[stoic reef]

it would be the first device regardless of account system

[cursive hawk]

idk ,there's another form too (not in Email) and you should give them or smt ,so i can't explain that

[round canopy]

someone has been experiencing this problem
they keep on spamming the retry button

[worldly cipher]

3rd pin

[worldly cipher]

Well if it's not an open-ended answer, only photo

You could write what you bought and say sorry since you lost the history

[cursive hawk]

damn...I only remember the Processor and Ram ,i dont remember crearly about the graphics card ,I mean the series

[worldly cipher]

Just the device name (+ Motherboard if you still remember it) not the system specs

[cursive hawk]

there's cpecs like Intel Amd or smt

and the graphics card too

[worldly cipher]

Anyway back to this you losing your history means you losing/deleting your old email

[cursive hawk]

hmm..nope ,im not sure if the history send to my email

[worldly cipher]

Just the device name not the system specs

For example if I'm using a
Ryzen 7
16gb ram
RTX 2080

And my Device name is "ABCDEFG"

Then I would write "ABCDEFG" as the device used when first created the Honkai acc

[worldly cipher]

How about google play?

Unless you only played on PC

[cursive hawk]

in Fb I use the old account ,but in Hoyoverse I use the New Account ,so I not sure if that history send to my email

ohhh...I play in PC 🙂

[worldly cipher]

Also about facebook have you tried retrieving that account so if you retrieve it you can just unlink it

[cursive hawk]

already do that but bc my Fb using the old Gmail ,I lose my email idk when tbh ,so i cant retrieve it..

[worldly cipher]

Then have you tried retrieving your old gmail if not ...... you'll have a hard time unbinding

Iirc there's also a question in the form that says "First emailed used when created a Honkai acc"

[cursive hawk]

im not unfortunately ,the email with my old phone and i dont have any thing too retrieving my email

[worldly cipher]

Transaction history is the most important here tbh

If you lost it, atleast you remember what you have bought that day (Write it on a paper if the form isn't open ended)

[cursive hawk]

about what I buy? im just buy Monthly Card or Welkin Moon in Genshin ,thats all

[worldly cipher]

Then write that down

Smh all you can do here is mansplain them

How many did you buy
Etc.

[worldly cipher]

Iirc the form isn't open-ended anymore just like before so all you can do here is write your explanation on a piece of paper and hope they approve of it

.
.
.
And since you have been hacked

Pls do follow this guide to avoid future danger

Don't download files offering free items / fps boost
Don't click links and putting your information there
Don't share account
Do link email and phone number for 2FA activation
Activate gaming email 2FA
Don't use the same password
Don't use your username as nickname

Additional Note:
When using Hoyoverse on Web browser clear cookies after using them or just use incognito so that cookies used will be auto deleted (This is just for extra safety measures)
Do not save passwords on your browser it's better if you write it down or a password manager

[cursive hawk]

alright I try that ,but there's two Form I need to write ,In Email and The Form that Hoyoverse give right?
In Email ,should I give all detail what all game I play too(GI ,HI3) like UID etc. bc in The form hoyo give you can only choose 1 game...

[worldly cipher]

Choose what you like and answer them exactly or close to exact use my recommendation if you can

[cursive hawk]

never do that for the free thing and already link email ,phone and 2FA thing

[cursive hawk]

alright ,ill try give another form again

[gleaming aspen]

ok regarding support, does anyone got finished or have had gotten rejected by CS for example: failed unlinking 3rd party apps and solved by CS for successful unlink?

[stoic reef]

someone got rejected just above your message, and another person successfully had their account unlinked earlier today. i'd say on average most people get their accounts back (at least the ones that come back in here and say that they either got it back or got it rejected), it just depends on the accuracy of the info given

[gleaming aspen]

how many days have passed and no... nothing

[stoic reef]

no reply? and how many days has it been?

also were you hacked or just wanting an unlink?

[gleaming aspen]

i feel like more than 5 days

[gleaming aspen]

unlink

[stoic reef]

it can take up to 10 days depending on the complexity of the request and their backlog, if you havent gotten a reply after 10 days just send them another email asking on the status of your request

[odd wedge]

*10 business days

[stoic reef]

^

[gleaming aspen]

business days? does that mean for ex they have 4 days work and 3 days off ?

[stoic reef]

5 days a week, mon-fri

[gleaming aspen]

march 14 to be precise so i think im wrong.. maybe 4

[stoic reef]

yes that would be 4 business days so far

[lost seal]

I made a recent purchase to buy the bp but i made a mistake when buying bchips, i bought $5 worth of crystals on my 1st purchase and $5 worth of bchips, is there anyway that cs can help me convert them or atleast make it a monthly card?

[vapid wyvern]

door stuck

(my connection is good and stable)

[cosmic lion]

They can give you a refund if you ask them and tell the mistake, but you need to have the "currency", don't use them... Still they will give you the steps to follow, keep in mind that can take days-month depending of the payment

[cosmic lion]

It's a ISP connection problem, check the 3rd pin 📌 for some ways to fix/bypass the problem, or wait for the ISP to fix the issue (can take min-days)

[vapid wyvern]

alr

thx

[lost seal]

I heard asking for a refund was ban-able? Is it true?

[cosmic lion]

If you just refund via bank/appstore they can ban you if you use the currency, so they will ask you to buy again or you are going to get a ban, thats why you have to contact CS first so they will guide you how to do the refund

[lost seal]

Alright thanks for the advice.

[silver urchin]

Uh hi

I need some help

With honkai

Can you help?

Anyone?

[cosmic lion]

If you want help just put your question,
don't ask to ask

[tacit basalt]

Is there anyway to see what's my username? I set it a while back and completely forgot about it ;___;

[cosmic lion]

You can only see a censored ver. of the username on the HYV account page, any other app/game from HYV it's going to show a nickname

It's mostly for security reason, because that is one of the ways to login to the account if you forget other

[tacit basalt]

So if i use this account to play other hyv games will I be able to see it?

[cosmic lion]

Why you need your username if you can login?

[tacit basalt]

An old friend of mine used to have access to this account. I already changed my password and linked everything but username.

[dark flicker]

where can i ask for help regarding money in honkai

got some issues

[cosmic lion]

First, account sharing is against TOS and HYV can ban you for that
And a HYV username can't be change once is set...
What a you really trying to do?, probably you are getting some things mixed up

[cosmic lion]

What is your issue?

[dark flicker]

sent you a DM

[tacit basalt]

What are you talking about? I'm not asking for changing username. I'm asking if I can SEE what's my username is?

Are you seriously cone to that conclusion just because I want to know what's my username is? Do I need to show you my charging receipt?

[cosmic lion]

Like I said before,you can see a censored ver. on the HYV account page

[tacit basalt]

And you just need to said that I cant see the rest. Why ask for reason then come to that conclusion that 'I'm trying to do' shit?

[cosmic lion]

I don't accept DM, just tell your issue (skipping personal info), and i can try to tell you what steps you can do

[cosmic lion]

Dude you need to chill out, I trying to help you

[dark flicker]

sry it contains my actual info

[cosmic lion]

But what is your problem? You buy something and didn't get it? Or something else?