🔌technical-help

[thick python]

Sometimes, it did. Especially if you're using a really old build of Collapse Launcher

anyway, I would recommend you to not putting the location of Collapse Data in the same folder as the installation folder.

[tame cliff]

how do i unlink my account from my current email or change the linked email?

[quiet geyser]

help!!!!

[willow falcon]

Restart wi-fi router and laptop, then try again

[polar moon]

Mine's the same and I've done those. I'm going to try uninstalling and reinstalling, are there any other fixes or quick links I can use to sort it?

[tame cliff]

i keep falling off the world, what do i do?

nevermind, after a few tries it fixed itself

[supple sorrel]

idk if it s the mode(i m in apho)but my cam keep moving randomly when enemies are on screen even if i have the free cam option

[elfin shard]

Does anyone else get this issue ever so often I get an infinite loading screen my connection is fine when I check it

[noble birch]

i need help, i have some time dont playing this game but now when i try to login in i dont remember my password, when i try to recover my password via email it's sais something like network at risk (i have 2 accounts, the one linked with genshin i could recover, but the one with honkai who has no phone number linked cant recover) sorry bad english, i speak spanish

[stoic reef]

You can change the linked email by going to account.hoyoverse.com and going to the account security settings

[stoic reef]

If this has happened more than once and for all stages then first try reinstalling the game

[stoic reef]

That's a connection issue, the 3rd pin has stuff to fix it. If you're internet is fine then that just means the issue isn't at your house

[stoic reef]

I think apho came out before free can so it tries to track enemies? I come be remembering that wrong but I think that's what it is

[stoic reef]

Tbh reinstalling should fix that if what art serious suggested does not work

[elfin shard]

Alright I'll try a vpn thank you

[noble birch]

could you help me pls?

[stoic reef]

oh i missed your question

[stoic reef]

if you're using a VPN then try disconnecting from it and restart your wifi + computer

if none of that works then contact customer support #how-to-contact-cs

[stoic reef]

np!

[noble birch]

im using a cable connection, both account that i have had this problem, the one i recovered was only because has my phone number in it

same text in english

and i already tried incognito mode on firefox

[stoic reef]

i understand, that still doesnt change what i said though, its not because you use cable connection, otherwise a looooot of people would have that issue all the time lol. tbh i dont know exactly what that message means but for a couple of people they fixed it by restarting their computer and their wifi

so try that, and if it doesnt work then contact customer support since they actually work for hoyoverse, everyone in here is just captains like you :p

[polar moon]

It did! I'm so glad honkai doesn't take too long to download entirely

thank you for the help, both of you :D

[stoic reef]

Nice! And we'll you have decent internet then, there's some people that it takes 20+ hours to install lol. But yeah it was either a file got corrupted or the game glitched it, you had already done the stuff to fix the latter so it was the former but I'm glad you can play again!

[polar moon]

I think it took me about 3 hours in total fortunately

It's probably a reoccurring glitch

thank you again !! 😄

[stoic reef]

np!

[south rivet]

i need some help, basically i started playing the game on pc, and wanted to play it on my phone, but when i try to login to my acc, its like my progress isnt there

is there a way to see exactly what email is linked? i might just be using the wrong one

[stoic reef]

hmm, first double check that you're logging into the right server but other than guessing some different emails the only way to look it up is if you know your UID you can email customer support and give them your UID and tell them that you dont remember what hoyoverse account its on and they'll tell you #how-to-contact-cs

[cosmic lion]

like luna said, check the server you're logging
if you have access to the game on PC you can go to your profile / account / user center and there you can see part of your account info like username-email-phone (censored for security reasons)

@stoic reef

[stoic reef]

[south rivet]

i dont see user center

[stoic reef]

it should be right next to the code redemption box

like right to the right of it

[cosmic lion]

F... steam ver. right?

[south rivet]

yeah

[stoic reef]

oh yeah that explains it

[cosmic lion]

steam has is own login system (SteamID) so you can only access your account on the steam ver. of the game

[south rivet]

is there no "crossplay" between mobile and steam version?

[lost venture]

yes there is none

[south rivet]

...

[stoic reef]

steam the only version like this, just kinda the way steam works with logging in and stuff

[lost venture]

epic however can be crossplayed since its just a different launcher not login

[south rivet]

yeah but i want to play on mobile :/

[stoic reef]

yeah but if they switched to epic they'd still start over with a new account

[lost venture]

also 2 files diff that lets you ppay via epic

actually doesnt steam have that remote play?

prob best option if you dont want to start over

idk if its game specific though

[south rivet]

i mean i dont have THAT much playtime

22h -_-

[cosmic lion]

the only option is to start a new account on hyv

[lost venture]

again you got 2 options, either do remote play or just install epic/official one so you can use your hoyoverse account

[cosmic lion]

the good thing on hyv account is that you can use the same account bewteen HYV games and that you can crossplay in various platforms

[stoic reef]

oh then tbh it will save you a lot of headache if you start over with either on mobile or the official pc client which supports cross play

with the steam only version, you dont have a hoyoverse account so cant do like twitch drops, stuff like that so if its not too much trouble i'd recommend starting over on mobile or official pc client so you can do all the things and play on phone/pc (whichever you want) in the future

[south rivet]

i guess il be able to not only progress faster, but to fix mistakes

like doing 3 10 pulls on the beginner banner

[stoic reef]

true, can do things differently too and mhmm

also if you play genshin, just use the same login info to log into honkai. it'll make a new honkai account and link it to the same hoyoverse account

also now that you kinda know how the equipment system works you probably wont do the first time playing thing and spend like an hour figuring it out

thats the worst part of the tutorial imo

[south rivet]

yeah i believe atleast half of that is having the game open in the background as i ask questions

[stoic reef]

yup i believe it

[rich relic]

Boo
I don't remember properly ugh

I might as well just do 2 different HoYo accounts. I might cry.

[stoic reef]

[stoic reef]

for the device part, if you just put like android or something what they're looking for is the model, like samsung galaxy s8 or something like that

[rich relic]

I did

[stoic reef]

if you started on pc, then the mother board manufacturer is what they see

then yeah that was the wrong device

[rich relic]

No I putted the right device

It's the same phone for like 4 years 😦

Samsung galaxy s10

[stoic reef]

Hmm. I mean you might have created the account in something else and forgot cuz they said it didn't match their records

[rich relic]

I really am sure though..
Maybe I putted S11.. Oh gosh

What should I do?

Do I send an email back with the Subject as Unbind Request again?

[stoic reef]

Idk, if you remember something (with the registration date too) you can always try again.

Yeah just reply with the correct device and also try a different registration date since that was wrong too for the payment, sauce you did it on phone you probably payed with Google pay? You can look up all your purchase history on Google play

See when the first purchase was and how much, etc

And all purchases really

[rich relic]

I'll do that with the payment but..

I'm not sure about registration

I made Payments before so I have history

Would that work?

[acoustic scarab]

Cant I create a new account with something else other than registering in a new hoyo acc??

[stoic reef]

Well that would work for the payment history, just send them screenshots of like all of it or at least the first dozen or so if you're a big spender.

For the registration date you really don't remember what new character came out? Or at least the first one you remember? If you know you played before HoR came out for instance then it's at least before that

[stoic reef]

Not really, the only login method is hoyoverse so it has to be through your hoyoverse account

[rich relic]

I played during a few days before 3.6 (AE Version)

What should I put for the subject?

Or just reply back

[stoic reef]

Just reply back, but wait a second. Aren't you trying to unbind your accidentally made account? The lvl 1 one? I forget

[rich relic]

We talked about it before. This was the one for my main because I sent it already.
I sent a Different one for the Accidental (no replies as of now(

[stoic reef]

Ok, just double checking cuz I'm on my phone and can't look it up ez. But yeah just reply

[rich relic]

Ok tysm

[stoic reef]

I'll get you the release date for 3.6

[stoic reef]

the release date for 3.6 was dec 26th 2019. so if you played a little bit before that put something slightly before that

[rich relic]

Oh shoot. I said "the account registration date was in December 2019 before version 3.6 update for Azure Emperyea..

I also putted about 5 screenshots of my receipt

(5 different ones)

[stoic reef]

yeah thats not a date lol but hopefully that'll be enough

along with the correct device model they'll hopefully approve it

[rich relic]

Copium
Thank you so much again!

[cosmic lion]

if you use the same email to ask for unbind forms, you are not going to get the one for the accidental one
because they only do 1 request at a time... any other email is not received if is not part of the current email thread
and better that way, you need to focus on getting your main one unbind first

[stoic reef]

np! if they reject it again come on back and we'll pick your brain about it.

[stoic reef]

oh i didnt think they did that, thats good to know though!

but yeah the lvl 1 account unbind will go through much smoother

[rich relic]

I did do that..

I said it before on the last long conversations..

It's fine I have a lot of other emails TT

And I'm gonna try

After this one gets fixed..

[cosmic lion]

tbh is better like that, in the start of the HYV login they send like a "error" message if you send emails outside the thread for the first email if is not mark as finish
now i see many users not getting that, probably the bot is bugged... i'm just assuming, i'm just a humble user here

[stoic reef]

i mean it makes sense so yeah that sounds right and nah you're a power user

[silver urchin]

Idk if this belongs here but yeah

What the fahk is this? Kinda annoying

Doesnt show how many mb and no option to yes, no and maybe later, just straight up consume my data

[stoic reef]

its around 10MB and about 100 files or so (slower hard drives can lag with this) but if its that long it might be a connection issue so i'd recommend checking out the 3rd pin

[strong thistle]

@stoic reef @cosmic lion

[cosmic lion]

[stoic reef]

[unique juniper]

Does anyone encounter a problem where in Apho the 2.0 quest was not saved after I finished the fight?

[stoic reef]

did you finish all the post fight dialogue and stuff?

[unique juniper]

yeah tbh i have it recorded

till carole said the dialogue

[stoic reef]

hmm, what happens if you start the quest again, does it start the fight all over?

[unique juniper]

yeah

fight was not a problem but doing it again is lol

[stoic reef]

hmm, i'd say try it one more time and if it still doesnt show as completed after you've done everything and gone back to the hub i'd send your recording to customer support and see if they can fix it on their end.

[unique juniper]

yeah im just here so that someone would'nt have to redo this again, i'll try to redo and see what happens

[stoic reef]

ok, cuz yeah after everythings done the quest is supposed to not even show up in the quest list

[cosmic lion]

well, it will still shows there but the "replica" ver. of the quest, so you can replay if you want
if the main mision is finish is going to said cleared on the progress box

[stoic reef]

wait you can? i never noticed that

[unique juniper]

i checked its not done from the archives

i guess its bugged

[stoic reef]

you wouldnt happen to know where to do that?

edit i think i found it

[stoic reef]

yeah then i'd send your recording to customer support #how-to-contact-cs and see if they can fix it on their end

[unique juniper]

i did redo it just now

its fixed i would say

the first one before i redo it doest have cleared but now it has

[unique juniper]

i can still redo i just like you said

[stoic reef]

yeah its probably just bugged and im redoing it in the boss challenge, its really tough though. i still dont have any quests in teh story quest part of the menu

[cosmic lion]

yeah in the story tab on the map... i know because when the quest was release i ended up doing the mission 3 times because I didn't read that it said cleared

[stoic reef]

yeah it doesnt show up in this i have to click on this to go to it

[cosmic lion]

but that is not the "2.0" quest that is the name of the final missions on apho1
on apho2 the last mision is named "gates of stars"
but yeah that the way to "replay" the boss on there

[stoic reef]

hmm, i'll look for it after im done trying, but that was on the map of apho2, it lets you fight all the different apho bosses

yeah i must be blind cuz im not seeing it tbh

[cosmic lion]

probably my broken english is not letting me explain clear
apho - final mision is named "2.0 the verdict" - you can replay the mission by entering the story tab on the map
apho2 - final mision is named "X - gates of stars" - you can't replay the mission, but you can fight the final boss on "judgment falls"

[stoic reef]

oh ok yeah i was getting mixed up between the two. yeah i found the judgement falls in apho2, i wasnt looking apho1 at all which is probably why i didnt see the story tab having it lol

[cosmic lion]

yeah is confusing having a mision named 2.0 when they later launch apho 2

[stoic reef]

mhmm exactly

[frank pond]

https://streamable.com/ph7ek1

System.UnauthorizedAccessException: Access to the path 'E:\System Volume Information' is denied.
at System.IO.Enumeration.FileSystemEnumerator1.CreateRelativeDirectoryHandle(ReadOnlySpan1 relativePath, String fullPath)
at System.IO.Enumeration.FileSystemEnumerator`1.MoveNext()
at CollapseLauncher.InstallManagement.TryUnassignReadOnlyFiles() in C:\myGit\Collapse-Legacy\CollapseLauncher\Classes\InstallManagement\InstallManagement.cs:line 446
at CollapseLauncher.InstallManagement.StartInstall() in C:\myGit\Collapse-Legacy\CollapseLauncher\Classes\InstallManagement\InstallManagement.cs:line 403
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
--- End of stack trace from previous location ---
at CollapseLauncher.Pages.HomePage.DownloadGameClient(String destinationFolder) in C:\myGit\Collapse-Legacy\CollapseLauncher\XAMLs\MainApp\Pages\HomePage.xaml.cs:line 861
at CollapseLauncher.Pages.HomePage.StartInstallationProcedure(String destinationFolder) in C:\myGit\Collapse-Legacy\CollapseLauncher\XAMLs\MainApp\Pages\HomePage.xaml.cs:line 728
at CollapseLauncher.Pages.HomePage.InstallGameDialog(Object sender, RoutedEventArgs e) in C:\myGit\Collapse-Legacy\CollapseLauncher\XAMLs\MainApp\Pages\HomePage.xaml.cs:line 673

keep getting this

[stoic reef]

you cant install it in the system volume information folder

thats like the partition space, windows doesnt let anything touch that

[frank pond]

but its a normie partition. like all my gasmes r installed there'

[stoic reef]

yes i know, the partition information is stored in that folder though.

where is your collapse launcher currently installed at?

[frank pond]

E directory

[stoic reef]

i mean whats the full file path of it?

[frank pond]

E:\Collapse Launcher

thats all

[stoic reef]

hmm, you know the collapse launcher is only 150 ish mb, have you tried reintalling the launcher in your c: ?

[thick python]

Where did you locate the game to be?

[frank pond]

lemme try zat

[frank pond]

in same directory

[thick python]

In E:\System Volume Information folder?

Not sure but can you try to move all the games into a separate folder (outside of E:\Collapse Launcher)?

[frank pond]

okay that seem to worked out

https://cdn.discordapp.com/emojis/994009437863936131.webp?size=64

[silver urchin]

Do we still have cache problem now ?

[stoic reef]

i dont recall there ever being a widesperead cache problem. whats happening exactly?

[silver urchin]

Nahh it was way way back before like 2 years ago, i plan to come back play again so im just asking if the problem still exist. Since you dont recall any perhaps the problem had been solved long time ago by mihoyo

[stoic reef]

i mean theres still connection issues and stuff which the 3rd pin fixes. maybe you're referring to that

[cosmic lion]

in my case never had that problem on my internet and i play in my main glb account from the release (just 1 year i wasn't able to play), but some users have problems because of their isp routing causing problems with the cache download (like luna said there are some fixes on the pins)

and if you are returning please read the guides here: #🔌technical-help message

[odd wedge]

Dan dan~

[worldly cipher]

The only error I have when it was the Haxxor Bronya patch

[odd wedge]

literally anything

or nothing

[unreal idol]

So I just noticed that I haven't been playing in windows exclusive mode so my inputs were slightly delayed. Figured out how to get it to go through exclusive mode, but I feel like now the image sort of waves every once in a while. There any way to get no delay + no picture?

[latent stratus]

there's an exclusive mode? whaaat?!

[lost venture]

prob meant this

[unreal idol]

nah like it's a windows thing not a honkai thing

https://www.reddit.com/r/Genshin_Impact/comments/j2wztj/psa_to_get_fullscreen_exlusive_mode_working_you/

[lost venture]

oh basically just chagned your res or something?

[unreal idol]

this but I'm doing it for honkai

...Maybe it's time to download the custom launcher

[misty bison]

Why am I getting "Too Many Requests. Try Again Later." when I try to change my password?

[tidal saffron]

i launch the game, and im now on this endless loop of me pressing anything, the game freezing for a few seconds and never lets me to the bridge, i have restarted the game, repaired, restarted pc, everything. How can i become unstuck on the "press anywhere" screen?

[lost venture]

seems like connection issue try 3rdpin

[real pawn]

can someone help me? my honkai acc got hacked, how i retrieve it?

[agile lynx]

hello how do you use invite codes? people post codes on #invite-links-here but idk how to use it

[lost venture]

if its dire #how-to-contact-cs

[lost venture]

if you are a regular player ignore it
it only works for returnees OR beginners

for example since i am a regualr i have this and i can only share it

for beginners or returnees it shows differently

[stoic reef]

Probably too many password reset requests from your IP. If try restarting your device and then trying it again. Can also contact customer support if needed #how-to-contact-cs

[stoic reef]

Windows exclusive mode just affects audio. It shouldn't impact anything else. https://answers.microsoft.com/en-us/windows/forum/all/what-is-exclusive-mode-and-what-does-it-do/26922597-f6c8-4080-a675-199e37f37a0b

[late dagger]

Mihoyo pls remove that annoying slow motion in elysian realm

it so annoying that it causes me to hesitation on investing in this game

[stoic reef]

No one that works at hoyo is in here, you'll need to contact customer support #how-to-contact-cs

[late dagger]

just tell them since you are close to admin

[unreal idol]

Not windows exclusive mode, I was talking about full screen exclusive mode, which is on Windows

[lost venture]

thats not how it works

he aint even close to it, he is about the same as you are in closeness to them

[south rivet]

if i ask for my account to be deleted, is it my hoyoverse account, or my honkai account? cause my genshin account is linked to it too

[lost venture]

hoyoverse since honkai is linked to it

[hot lion]

Help my akun hacked by someone, how to restore?

[lost venture]

#how-to-contact-cs

ever since like what 5.0? they kinda removed the way to make a old honkai acc and you just bind it to a hyv one

[south rivet]

is there any other way to reroll the account with the same email?

[lost venture]

no

there is one way and thats ask them to unlink the one in your "current" one and the rerolled can be linked instead but usually they turn it down especially if you are neither the true owner (the one who made it) or its a reroll that you do specifically for this shit

if its one time maybe

but eh #how-to-contact-cs

[south rivet]

damn, so im stuck with an account that got absolute shit rolls linked to my hyv acc

welp ty

[lost venture]

again could try but eh

[brisk sable]

co-op 3 times, keep getting the same msg. Different numbers each time

[dire meadow]

honkai cs asked for a purchase history for my old mhy account thought i dont have any receipts in my email, would a video of me logging in suffice? I also have an email for when I linked my phone number to the account that shows the same mhy login name

[stoic reef]

oh yeah thats different, i thought you were talking about windows exclusive mode which is a different thing entirely but from what i recall the game is by default in exclusive fullscreen mode since it is either windowed or fullscreen. it should be exclusive fullscreen since fullscreen is either exclusive fullscreen or borderless fullscreen and since borderless fullscreen mode isnt possible it has to be in exclusive fullscreen, thats also why it has to minimize when you click on a different monitor.

by default genshin is in fullscreen borderless mode which makes your GPU still work on things in the background so you do get better performance by forcing it in fullscreen exclusive since the GPU is only working on genshin and nothing else. probably trying to force honkai into the mode that its already in is whats confusing your graphics card/might be fighting with windows and hence the graphical issue. for doing less input delay it depends on what you're using to play. keyboard would have least delay, wired controller the same and bluetooth controller would have lag due to bluetooth. if you're using a bluetooth controller i'd recommend trying wired

[stoic reef]

have you tried restarting your device?

[stoic reef]

if you topped up via google play you can look up your purchase history in google play. but if they're specifically asking for purchase history then they wont take a substitite since thats the specific thing they're looking for. but the video can be sent by anyone so its not proof of you being the original owner, especially if you've ever streamed it then anyone could have recorded that

[dire meadow]

ive never streamed, i recorded via obs and it shows the current time aswell. Not even me logging in and showing the email stuff in the same vid will work?

but also, what if a person has never purchased anything? Wouldn't they be screwed over?

[stoic reef]

i believe you, but theres no way for them to verify that you havent streamed, either way they dont accept video evidence of you playing the game as perfect proof. you can try it but from last i heard they dont accept it. and no, if htye never purchased anything then theyd just say they didnt. all customer service is doing is comparing things that only the account creator would know with the details in the account. so if there wasnt purchase history then if the account owner said they didnt purchase anythign then it would match

[dire meadow]

right, guess thats true though sucks that I purchased the daily login pass before i linked my email if thats a thing? else I would've received an email for it

[stoic reef]

ah true. though like i said if you did google play theres a purchase history that you can look up. they also take screenshots of paypal/bank statements if you used card/paypal

[real pawn]

lmao same as me

[hot lion]

I try contact CS but still no respon 😑

[brisk sable]

NO, I'll try later

[cosmic lion]

It's can take 1-3 day for the first response be patient
and you should change your email password and close the account in any unknown device

[real pawn]

i suggest to login in the game with temporarry acc, and go to support on the phone(ingame phone), submit the problem with your uid, email, bla bla bla

[stoic reef]

that doesnt work

account recovery requests have to be done via email

if you submit it in game they'll reject it

[real pawn]

i just got the reply bro

still trying to solve it

[hot lion]

My friend suggested contacting CS Genshin Impact in Game because the response was very fast, luckily my ID is 1 HI3 link with GI and the top up history is still there

[stoic reef]

i mean yes the reply is quicker in game

[odd wedge]

You will get a quicker response, yes. In such case, a reply from Ai-chan redirecting you to email instead.

[stoic reef]

[strong thistle]

@odd wedge

[odd wedge]

bao baoooo

[agile lynx]

so i just have to be lucky for someone to use my invite code?

[lost venture]

yes

[stoic reef]

well the intent is to use it to invite new players to the game, so kinda yeah

time to recruit everyone you know irl

[lost venture]

you just have to pray you get picked

[agile lynx]

damn really

[lost venture]

or you know SOMEHOW have 5 friends who are all returnees each or just you know have 5 alts

then invite yourself

[agile lynx]

so i gotta beg

[lost venture]

not really its like a lottery

you just fucking pray you get it

there is no skill involve

[stoic reef]

but you could also just make alt emails and make new accounts and do the missions and stuff. guaranteed way that way but a little grindy

[lilac dome]

Not sure if this is technical but not sure where else to ask, is there any way to purchase crystals/B-chips with any other method than credit card like iDeal or something

[stoic reef]

for global? your choices are google play or installing through epic game store, epic version has paypal as an option

can also intsall google option on pc #🔌technical-help message

for google play store on pc if you dont have phone

[lilac dome]

will those options also work for EU servers?

[lost venture]

wait is this like specific to regions and such?

[stoic reef]

yes, eu/na is the global server

[lilac dome]

ohh alright tysm!

[odd wedge]

yes, but note that available payment methods may depend on your country.

[strong thistle]

https://media.discordapp.net/attachments/689356048284647571/695527894231023616/toocute_04.gif

[odd wedge]

That's GLB, you're using SEA Google Play account.

!faq merch

[grizzled rampart]

HI3 Top-up Channels/Merchants
Android: Google Play
iOS: iTunes
PC: Worldpay (original standalone client with problematic merchant)
Google Play (<#🔌technical-help message>)
Epic Games (install game from Epic Games Store | GLB only!)
Steam* (Steam client, but... <#☕general-chat message>)

Web (SEA only!)
Codashop: Available on any SEA country site except Vietnam and Timor-Leste. Singapore is favoured by foreign SEA players as it supports PayPal!
HI3 Top-up Center: https://webstatic-sea.hoyoverse.com/bh3/event/topup/#/ (codashop better, can ignore)

[odd wedge]

refer to google play link above~

[lost venture]

ah makes sense huh so I dont need to actually use an emulator for my games now?

[stoic reef]

oh sorry, yeah i did sent the sea link

[untold fog]

Somebody help

[lilac dome]

Click on switch to backup supply

[untold fog]

Ok

[stoic reef]

if that doesnt work use a VPN which also fixes that. 3rd pin has a good free VPN if you dont have one. can also try restarting device and router.

edit all thats in the 3rd pin lol so idk why i rewrote it

[untold fog]

Ok will try

[odd wedge]

y u use emu lul

[lost venture]

because no smartphone?

[lilac dome]

If i download it on google play, will i have to download the game again and delete the other one?

[odd wedge]

oh u want to top-up via gp?

makes sense

[stoic reef]

dont have to delete the other one

just use the google play one to topup. it wont have controller support like pc client

[odd wedge]

?

[lilac dome]

so ill just have 2 honkais on my pc
i thought that would maybe cause problems

[odd wedge]

it is the pc client, just different merchant.

or did players send that feedback?

[stoic reef]

yeah i thought the google play one didnt have controller support

[untold fog]

Lol thanks anyway the first solution worked

[stoic reef]

coulda swore someone said that but i might be mis remembering

[odd wedge]

You don't have to, but you can.

Why keep a 20GB duplicate kekw

[stoic reef]

pretends that i dont have 6 copies of honkai on my pc

[odd wedge]

i did too

[lilac dome]

when i try to install the google play one it opens the launcher of the game that is already on my pc

[odd wedge]

Shit it detected your original game

wait i try something

[stoic reef]

if it was the same installation locaion then maybe yeah

[lilac dome]

i just wanna buy some bchips man why does it have to be so difficult 😔

[stoic reef]

can try running the installer for the launcher again, should still be in your downloads and then at the very first screen click advanced and change the folder

[odd wedge]

Wow you can't install the GP PC client with an Australian GP account, thanks Google.

[stoic reef]

i mean if you dont have a credit card its a few extra steps if you only play on pc, but once you get it installed (to a different folder) you can just pull it up

rip

but yeah just change the installation folder when running the launcher installation that you downloaded from google play

[lilac dome]

i got it to download! had to change to my other storage disk

altough now i think i deleted the other one

[odd wedge]

Don't delete first

[stoic reef]

nice! but apparently it has controller support but when you open that version of the game it'll have the google play store as the way to pay.

[odd wedge]

I'm checking something

[lilac dome]

I didnt it did that itself

[odd wedge]

Oh

ok then thanks google x2

[lilac dome]

itll take some time to install so i hope its gonna work now

[odd wedge]

oh nvm need to reinstall

[grave eagle]

account lost

big swags

[stoic reef]

wdym by lost exactly? that could refer to like 3 different things

[grave eagle]

like

"log in and start from scratch even tho you made progress before"

[stoic reef]

when was the last time you were able to log in?

[grave eagle]

today

[stoic reef]

to your old account

if it was earlier today, can you double check that you're on the right server?

[grave eagle]

i am

i made my acc on europe

wait a minute...

[silver urchin]

i have this problem too

[grave eagle]

does this have something to do with hoyoverse ?

[silver urchin]

that happened after update i think, last login was yesterday

[stoic reef]

i mean hoyoverse is the login method, but if you were able to log into your old account earlier today then it might have just switched accidentally to americas server. please double check

[grave eagle]

last for me was today but i forgor when

[silver urchin]

there's new account even in right server, i checked already totally

[stoic reef]

hmm, it didnt start me over in my test EU account

[grave eagle]

hol up brb

is it ok if i send video here ?

[stoic reef]

if you know your UID then email customer service and they can tell you which hoyuoverse account its on. #how-to-contact-cs

yes you can send video

[grave eagle]

ok just hol up

[grave eagle]

its europe as well

[stoic reef]

i was believing you lol, is it possible you used your google account to sign in and not your gmail?

[grave eagle]

i forgor

wait i remembered something

i linked hoyolab acc with honkai

💀💀💀

if that turned out to be the issue

istg

[grave eagle]

by linking username, if you will ask how

[cosmic lion]

From mid 2022 you need a hyv account to access the game, if you were able to play after that you account already use the new login system (works with hyv games and hoyolab)

[stoic reef]

so your honkai account has always been linked to hoyoverse/hoyolab. it was required as of july last year. so i think you might have been using the wrong account

[grave eagle]

i just linked it to hoyolab today

[stoic reef]

hoyolab and hoyoverse accounts are the same thing, were you able to log in before today/linking to hoyolab?

[grave eagle]

yes before

linking

username

in hoyolab

from the same email

ofc

[stoic reef]

then how exactly did you link it to hoyolab, are you talking about logging into hoyolab and like setting up the profile for it? cuz thats different. but either way once you sign in with the right account it'll be back in your old account. can always ask customer support what account its on if you give them your UID

[grave eagle]

im talking about

"going into the already registered hoyolab acc, going to acc manag. and linking my honkai username to it"

its that thing above the email in the account management

username

[stoic reef]

oh, thats just coincidence. your in game nickname is not your honkai username. if you set the username in hoyolab account management as the same as your in game nickname then that was just coincidence

username in account management cant be changed ever, but in game nick name can be changed 20 times a day if you want

[grave eagle]

then is there a way to unlink ? or is it gonna dip ?

[stoic reef]

i mean can you try logging in with your username?

and if you know your UID, just email customer support. they'll literally tell you what account its on

[grave eagle]

with that username im currently using in hoyolab or ?

[stoic reef]

yes, the hoyolab one

the one you set earlier today

[silver urchin]

there's new account even in hoyolab bruh..

[stoic reef]

well if you used the same login method as you did in the game to get that new account then yeah it would be the same thing cuz you checked the same account. is it possible you're logging into the wrong account? do you know your regular honkai accounts UID?

[silver urchin]

I know all the account details

[grave eagle]

thats what appears to me

and i even tried to log in with the username

nothing

[stoic reef]

then email customer support, they'll tell you what account its on

make sure to give them your UID so they know what account you're talking about

[silver urchin]

okay

[stoic reef]

do you know your UID?

[grave eagle]

i forgor

[stoic reef]

they're pretty quick at responding, usually within 1 business day.

[grave eagle]

no like

srsly

[stoic reef]

have you played that on pc at all recently?

[grave eagle]

i forgot it

[stoic reef]

on your account?

[grave eagle]

nope

on mobile

since sunday

[stoic reef]

do you have any people that you've friended in game that you can contact?

[grave eagle]

i dont got any

does unlinking hyv from hi3 bring it back ?

[stoic reef]

no, you cant unlink anyways. only customer support can and they would need at the least your UID to even start that process

then in your case you could either just start over, only lose 2 days of progress but thats that. or you can check any email you have for a hoyoverse registration email (not the one you were trying earlier) and see if you set your honkai to anything like that. can also try google play login instead of email

lot of people use email to login and forgot that they actually created the account with their google play account, not email

[grave eagle]

looks like im gonna have to re-earn S-Rank Kiana again (if her 7-day plan event still exists...)

and to also level up Bronya and Mei again

and their weapons (again)

[stoic reef]

ok, make sure to at least write down your UID so if you run into any issues in the future customer support can help

[grave eagle]

ok, first lesson of the day:

dont get alzheimers

got it

welp ig it wont hurt starting again from scratch

besides there are probably things i needed to do but did an oopsie

[stoic reef]

i mean if you regret anything you can make different choice this time. plus breeze through the tutorial since you dont have to figure out equip system again

[mental lion]

i cant seem to launch the game - pc version

[grave eagle]

reinstall ?

wait

are you on epic games or normal honkai

[stoic reef]

whats the error

[mental lion]

normal

[grave eagle]

prob restart

*reinstall

[mental lion]

its running on task manager and already tried end tasking it

[stoic reef]

no, no need to reinstall

[grave eagle]

i mean... it could work right ?

[stoic reef]

im guessing clicking launch does nothing?

[mental lion]

yep

[stoic reef]

not for their case probably

[grave eagle]

Dying Light and Gmod had the same issue

with me

[stoic reef]

try ending tasking both launcher and bh3.exe in the task manager (double check the background processes too)

can also try restarting pc

[mental lion]

ya ill try pc restart. be back in a bit

[stoic reef]

oh and double check for any pending windows updates. that can mess with teh task scheduler for windows

if there are any updates, apply them

[grave eagle]

bro already dipped

[stoic reef]

yes but that was for when they came back if restart didnt work

[cosmic lion]

I think you just are login incorrectly, if on the user center you didn't have a username set it's because you use a third party to register (like Google account/Facebook/apple/etc.)

[grave eagle]

he could try reinstalling

only a suggestion

probs can help

[stoic reef]

i mean sure, but i usually suggest that as a last resort since there are lots of people in here that have such slow internet that reinstalling is over a 20 hour process

[grave eagle]

no way 💀

fr 20 hours ?

[stoic reef]

theres at least 4 people that come here regularly that it takes around 40 hours to do a 10GB update

[grave eagle]

goddamn GTA 5 is bigger and takes a few

but Honkai ? damn bro

[stoic reef]

so yeah i try very hard to not make people feel like they have to resinstall

[grave eagle]

Honkai might be the next Modern Warfare or smth

[cosmic lion]

50hrs when I first install the game on pc for me

[cosmic lion]

@grave eagle about your problem ^

[grave eagle]

hows

[cosmic lion]

Hyv have option for third party, and many people mistake "Google account" with "Gmail" (not the same even when are from the same company) and ended up creating a new HYV account

[grave eagle]

is your dm's open blud ?

[cosmic lion]

Probably you played before with a Google account and now you created a hyv account by mistake using your Gmail

[grave eagle]

or is it not necessary to explain full story

[cosmic lion]

At least what a think it's happening

Try login in on hoyolab using "Google account" and check on the profile if you data is there

[grave eagle]

.

ok maybe not

i'll just go check if what you said is true

[mental lion]

ya it seems there was an update. all good now though thx

[grave eagle]

damn

[grave eagle]

ok just entered and it looks different than the hoyolab acc

no phone number linked

no username linked

and a different uid

even acc and password not linked

[cosmic lion]

Check on your profile the battle chronicles

[grave eagle]

ohhh so you meant as in—

i thought—

man im dumb

[cosmic lion]

If on battle chronicles is your account,
then that the way you have login before

[silver urchin]

also a new account

[grave eagle]

no battle chronicles

[tawdry island]

guys, im so confused.. so basically i have 2 honkai account linked to one Hoyoverse account. How to solve it? everytime i wanted to enter my game with my existing acc, i ended up logging in with the new acc

[grave eagle]

same issue for me

trying to solve

yo uhm... ihofox ?

ihoblud ?

foxlinglingohiofox ?

yp

dead

[tawdry island]

ahhh... anyone here have the solution?

[grave eagle]

scroll up

ok actually...

i give up trying to restore old acc

im gonna start from the beginning

[stoic reef]

so you're either logging into the wrong server or the wrong acocunt. its actually impossible to have 2 honkai accounts per server, you can have 1 na/eu/sea account per hoyoverse account but not 2

[tawdry island]

ahhhh ic

[stoic reef]

please double check that you're in the right server (in your case there will not be a server selection in the top right of the login page) and also make sure that you're using the right account

if you know your UID you can also email customer support and they'll tell you what hoyoverse account its on #how-to-contact-cs

[tawdry island]

how do i change the server on the PC version

[tawdry island]

aight ty

[hot lion]

Don't give up guys finally Mihoyo reply my message

[grave eagle]

wait... i can still get HoV on this new fresh acc of mine, right Luna ?

[tawdry island]

it seems that i cant find the SEA server option, idk

[stoic reef]

yes its part of starter event

[stoic reef]

thats cuz SEA is only sea, no option to change server

[grave eagle]

so i can still get her for free ?

[grave eagle]

i cant read

[stoic reef]

well we did say it would be within 1-3 business days and it has in fact been less than 1 business day since you emailed them lol

[tawdry island]

really? owh... yeah i just realized that im using EU server, but idk how to change it back to SEA. I saw the options but NA is the only option available (Other than EU)

[stoic reef]

yes

[grave eagle]

les go

[cosmic lion]

Dude you need to chill out first, everyone have life outside the discord
And that just means that you didn't use GA for the game, you don't remember using anything more right?

[grave eagle]

"everyone have life outside discord"
well, unlike everyone, i am actually touching grass rn

wait...

[cosmic lion]

You need to download the sea ver. of the game check pins for the download links

[grave eagle]

no wait we dont have grass

[stoic reef]

Also please keep in mind too really see your battle chronicles you need to swipe left on the hoyo lab logo at the top and pick honkai

[grave eagle]

and then ?

[tawdry island]

aight sirrr

[stoic reef]

should be the second pin, just look for the pc client with launcher as the top two links in the second pin like iho said

[tawdry island]

kayy thx for the helpp

[stoic reef]

then tap battle chronicle

if it shows an americas account, change it to europe at the top. also make sure that you've logged in with your google account

[grave eagle]

in hoyolab or in honkai ?

america to europe

k nvm

[stoic reef]

hoyolab, like in the picture i sent

[stoic reef]

and thats your google account one?

[grave eagle]

yes

the gmail

the one i messed up by linking username

[stoic reef]

no not gmail, the google account login. those are two seperate logins

gotta click the google icon at the login screen

[silver urchin]

someone here's had already unlinked ur honkai account of the hoyoverse account?

[grave eagle]

it doesnt show tho

[silver urchin]

result will be the same

[stoic reef]

out of curosity then, try logging into honkai tself with your google account, does it start a new character?

[grave eagle]

yes

[silver urchin]

maybe

[grave eagle]

as if i didnt login

[stoic reef]

i mean since last july about hundreds of people have that i've personally helped

[stoic reef]

then yeah idk where your old account went. it didnt get deleted or hacked or anything so idk where it is

[silver urchin]

@stoic reef the game don't advice me when I tried to login, it created a new character

[grave eagle]

so... to make it short:

"account suddenly dipped after linking username and doing big oopsie with honkai account, so now you gotta restart"

correct ?

[stoic reef]

double check that you're logging into the right server and/or account. it doesnt need to be unlinked (unless its been like months and months) if you cant figure it out but know your UID then you can email customer support and they'll tell you what account its on

[silver urchin]

@stoic reef yes I am, I was using the same credentials for the accounts, and I need link then

[stoic reef]

not really, linking username doesnt have the ability to do that. what happened was you linked a username to what you thought was your honkai account, but it was the wrong hoyoverse account entirely. but since we cant figure out what the old account login info is and you dont know your UID then yes you gotta restart

[silver urchin]

but

it created a new

and I have to unlink this new char

[grave eagle]

and then yes, f*cked up big time

[stoic reef]

do you know your regular accounts UID?

[silver urchin]

yes

[grave eagle]

uid my blud

use it and send it to honkai tech support halal punjabi

[stoic reef]

then email customer support and they will tell you what account its on and what to use to login to it #how-to-contact-cs make sure to give them your UID

[cosmic lion]

@grave eagle when you login on hoyolab did you use this google option right?

[grave eagle]

i only see twit, face and apple

maybe cus im iOS

or smth

[cosmic lion]

did you always play on ios before?

[stoic reef]

Oh then try the apple login if you made your account in this device

[grave eagle]

no google stuff

just my icloud acc and my name

[stoic reef]

then yeah try the apple login? might have made the account with that

[grave eagle]

never in me life

oh well

[stoic reef]

then im out of ideas

[grave eagle]

it wouldnt hurt to restart

ig i can try to get more characters

more than HoV and the chinese dress Mei

[stoic reef]

True

[silver urchin]

they tell me to fill the form of unlinking account

or

create a new hoyoverse account and link the old char

[stoic reef]

Oh then yeah it's not linked I guess? It would be much faster to create a new account and link it

[cosmic lion]

like luna said that is the faster way
or if you already have a hyv account (with data from other games) and want to use that one for your honkai account, then you will need to do the form to unlink the accidental honkai account

[silver urchin]

yes its more faster

lol

but

I play genshin

and is cool the same accounts in profile

of hoyolab

well, to avoid future problems, maybe I create a new hoyoverse

thanks for ur time

[cosmic lion]

you can ask for the unbind of the new account to make space for the old one... but keep in mind that i could take sometimes like 15 days,
but if the accidental account is really new (some hrs-days) some users get the new account unbind in a couple of days

but its up to you, some people prefer have the games in separated accounts

[junior plinth]

someone here plays in sea server and is not from sea?

[silver urchin]

yes, the new account have 1 day

why I need to tell the account I want to link?

[cosmic lion]

many users here on discord play on sea even if their country is not in there... why are you asking that? do you have a problem like a connection one?

[junior plinth]

yeah, my internet is good but the game is with high ping

[cosmic lion]

tbh idk, @stoic reef sorry the ping but you know more about this process...

[silver urchin]

maybe they simultaneously unlink and link

[cosmic lion]

tbh depends really on your ISP routing, when i played on sea with my main network i have like 50-100ms solo | 150/200ms coop. but in the other net i have, everything was over 500ms

[stoic reef]

Sorry I'm out and about but I'll help in a couple of hours when I'm back home

[stoic reef]

21 is asking if there is any other games on your hoyoverse. It's too help prove account ownership

[junior plinth]

mine is like this too, but since yesterday i'm having an issue that i'm not even able to open anything and collect anything

[silver urchin]

was about 23

but don't worry with that

[stoic reef]

Oh ok, yeah if you don't have that I just tell people to screenshot a notepad saying I don't have one or something. But anyways good luck!

[silver urchin]

thanks

and I have

[final tapir]

honkai uses 85% of my GTX 1650 despite frame rate is locked to 60 fps, anyone knows a fix for that?

[silver urchin]

delete honkek

[stoic reef]

What's your graphics set to? If it's quality or max that's normal for your card

Or even performance if your screen size is 2k or more

[final tapir]

Max at 1080p

[lost venture]

high? dont put it to the highest preset

that shit is unoptimized that no matter how powerful the card it will bend

[stoic reef]

Then yeah that's normal usage for the card you have

[stoic reef]

mhmm, max preset is fine but when you custom max out a few things that arent at the max at the max preset only a 3080 or better can get reliable frames lol

[lost venture]

hmm interesting t

[stoic reef]

yup, max preset is doable with a decent card, like a 1080 or better can do ok with it on a 1k resolution but not 2k resolution. but the only setting it doesnt turn all the way is the rendering accuracy. turn that from high (max preset) to very high and all of a sudden you need a 3080 or better to get reliable 60fps or better cuz it is veeeery unoptimized

[lost venture]

why is it even called 2k even though 1440p is not even close to 2k

[stoic reef]

thats the one that we're talking about being unoptimized, that darn rendering accuracy lol

[stoic reef]

its the vertical resolution, technically 1440p can be 4k if its 3440x1440

just like 1080p is 1080 vertical res

[lost venture]

i mean

[nocturne osprey]

Sorry it's happening again should I try uninstalling then reinstalling the game?

How do I do that correctly

[lost venture]

there is the uninstall exe found in your folder or you can use control panel to uninstall it

[stoic reef]

the network thing? i mean if you want to im not going to stop you but i still think its your ISP. but to properly uninstall it you can do uninstall.exe or go to windows settings > apps > click on honkai impact and click uninstall

[lost venture]

its not wrong but it feels wrong

[nocturne osprey]

How do I fix ISP thing

[lost venture]

ISP* you simply just contact them

IPS is a panel technology for your screen like oled lcd and such but eh, just call them up and say you have x problem with connecting to y game

[nocturne osprey]

okay

[lost venture]

or just connection issues really

[stoic reef]

yeah it really does

[stoic reef]

@odd wedge for whenever you see this, i did some testing and the google play pc version does not automatically overwrite the default pc install location (if you dont change the install location from the first launcher install screen where you click advanced and change the folder path then yeah it would probably overwrite it) and it does make you authorize it with your google account first (before you can try to login it'll make you click a yellow authorize button which redirects to a browser window) and then it grabs your stored login info from the registry like normal and then when you top up it redirects to a google play browser window to pay for it. same price as pc version (at least here in america)

hope that clears things up since you cant test it for whatever reason. thanks google

but i made a new installation on my second hard drive and it didnt touch my c: installation

[marsh pagoda]

I’m trying to change my linked email but everytime I try to it tells me “to many requests please try again later” I usually wait about 2-3 hours but it says the same thing it’s been about a day now

any help is appreciated

From what I read it’s a ip ban? would a vpn help this?

[stoic reef]

hmm, you could first try restarting both your router and device and then trying in an incognito mode in browser

and if that doesnt work you could give a VPN a whirl, the 3rd pin has a good free one if you dont have one

[marsh pagoda]

I’ll try it, thank you for the response

[stoic reef]

np! and if thaaat doesnt work then i'd email customer service, no one here works for hoyo but they do so they'd be more officially able to help #how-to-contact-cs

[silver urchin]

i cleared deep sequence but didnt get any points

I got normal rewards but not gaining any (weekly high score) points

It happened 3. Time today

[stoic reef]

Try restarting the device and if that doesn't work then email customer support with a screenshot #how-to-contact-cs

[sleek jay]

I can't salvage or convert a unlocked weapon

[rare fable]

did you wait 24h

I think you have to wait before you can salvage (didn't salvage anything in a long time, I forgot)

[sleek jay]

yes

[night fable]

ajdjjrjfjgjjfj downloading honkek resources 5mbps to 300kbps rq why is it like this 😭

[proud flame]

I've been stuck on this for a while now, can someone help?

[onyx axle]

Hi I was wondering how can I look left and right on honkai impact without having to click on my mouse is that possiblr

[odd wedge]

Default keys for screen rotation are QEMN, you can adjust them in settings~

[odd wedge]

#🔌technical-help message

[regal igloo]

I'm trying log in my old account, before Hoyoverse and it's not working, is showing "system busy" error. What's I do?

[stoic reef]

You just have to wait and try later, if it's still happening tomorrow then email customer support about it #how-to-contact-cs

You can try restarting your device and router but I can't remember if that worked for anyone

[stoic reef]

One of the ISPs in between you and honkai servers throttled the connection

[stoic reef]

Yeah it should be showing more than that. You can try restarting your device and or clearing your app cache, this will log you out and make you type your login info again so make sure you know how to log in.

Mobile (android only, iOS not possible): go to settings >apps > clear cache (don't delete data that will make you redownload a lot)

PC:#🔌technical-help message

If that doesn't work then contact customer support #how-to-contact-cs

[stoic reef]

The chapter isn't fully released

[zinc pier]

um i pulled and i got something but my game somehow crashed right before i could see what i got and it wont load for some reason do u think i still got my stuff

[stoic reef]

Yeah you still got it

It got added to your account the moment you clicked draw

Though for your game crashing, might need to restart your device and if on PC make sure your windows is updated

[trim pumice]

I have a question. On chapter 31 when im in in a cg but after it ends it just gets stuck in this white screen. I have restarted multiple times but it gets stuck in the same part

[stoic reef]

If it's not too much trouble I know reinstalling the game will fix that, if you can do that make sure you use the uninstall if on PC to properly uninstall it first.

If you don't wanna reinstall the you can try running the red repair tool at the bottom left of the login screen to try and fix it.

Can also try clearing your cache like in this message #🔌technical-help message

[winter torrent]

This keeps showing up even tho my connection is fine. I tried restarting the app already

Ignore it being upside down

[stoic reef]

well i mean your internet is fine but thats still a connection issue. it just means that the issue probably isnt where you live. try teh stuff in the 3rd pin to fix/bypass connection issues

[winter torrent]

Okk

[winter torrent]

I just restarted my phone and it worked ¯_(ツ)_/¯

[stoic reef]

makes sense, for phones restarting it is functionally the same as restarting the router if it was on mobile data. or if on wifi at least refreshes the network connection. glad your in though!

[winter torrent]

:D

[slim solstice]

Henlo, used to play in 2021, downloaded again to play and my acc dosnt exist anymore

Before it didnt ask me to login with hoyoverse i just logged in with gmail

Did it got yeeted somehow

[stoic reef]

it still exists, no accounts got deleted or anything. they just migrated everything to the hoyoverse login system last july. read my guide in this pin to help find/link/get into your account #🔌technical-help message

[slim solstice]

Ohhhh i see, thanks!, i was about to uninstall back again lol

[slim solstice]

I got this as a response

[stoic reef]

so that means that the hoyoverse account you're trying to link to already has a honkai account on it, im assuming you tried to log into the game and got a new character?

[slim solstice]

Can it be because i did the tutorial and got to home screen ?

Oh that can be it, do i gotta delete the account?

[stoic reef]

yeah thats it and no, impossible to delete account. you have two options.

1: can get you into the game in like less than 10 minutes.... create a new hoyoverse account (make a new email or something) and link your old honkai to that and then write down somewhere what hoyoverse account you made so in case if you have to manually log in again in the future you will know which account to use.

2: will take about 2-4 days but will let you use the hoyoverse you were trying to link to before... email customer support and give them the UID shown in that screenshot you just sent me and explain that you are returning and accidentally made a new account and ask them to unlink it. you'll probably get a form to fill out to prove you're the genuine owner of the account and stuff.

Global
EN: [e-mail]
DE: [e-mail]
FR: [e-mail]

[slim solstice]

Huh i see

[stoic reef]

personally i prefer the making a new account option. it lets you have an email and stuff exclusively for honkai so its really easy to see purchase recipts, account change emails, etc

and that way you run less of a risk of getting hacked cuz you went to a sketchy site with your main email address

[zenith tiger]

is there a way to change cg voice overs on pc to chinese?

[stoic reef]

yes but the subtitles will be in chinese too, is that ok?

[zenith tiger]

yeah, i can understand chinese

[slim solstice]

Thanks for the help!

[stoic reef]

yw!

[stoic reef]

ok, then refer to this #🔌technical-help message

if you need the link again, that thing is in the pins

[zenith tiger]

oh, ok

thanks a lot

[stoic reef]

yw!

essentially you're downloading the chinese cg's that have been renamed to be the same as the regular cg's and then you're replacing them in your game files

[zenith tiger]

i see

[zenith tiger]

for the iphone in honkai (the ai chan phone), is there a way to change the displays?

for example date or weather?

[stoic reef]

as far as i know all you can change is the keychain but lemme check

yeah just the keychain

[zenith tiger]

i see, so what ever date and time I guess is just upto the server?

[stoic reef]

yup

[zenith tiger]

ok thanks

[lost venture]

like the actual bg? no
only keychain they have changed it before though with I believe apo and hoe release kinda sad they dont do that anymore or at elast give us the option to change it to that

never mind im slow

[plucky sphinx]

how do i connect my honkai account to the HoyoLab app

[cosmic lion]

is you use a HYV account then just login to hoyolab the same way as you do in the game, the only ver. that can't be use/link in there are the Steam and Huawei store

[indigo cosmos]

hi, i wanted to ask help regarding the honkai pc version

ive been getting erroe 10033 on the loading screen and can't for the love of god get past it no matter if i reinstall, check my internet, reset the modem , check files etc.

i saw that deleting and re downloading the cache for the game might help but all the links i found were broken

does somebody have the link for me to download the pc cache?

[stoic reef]

here is how to clear the cache for pc as requested, please note that this will make you log back into the game manually so remember your login info: #🔌technical-help message

though clearing the cache will very likely not work, 1003x errors (including 10033) are 100% connection issues. I know your internet is fine but that just means that the issue isnt with your internet. When you connect to honkai your connection goes through about 20 ish different data centers and probably half a dozen companies. one of those things in the middle is whats causing the issue and the 3rd pin has things to try to fix (more accurately, go around) that. since you've already restarted your modem i recommend the VPN solution. link to the 3rd pin is here: #🔌technical-help message

[indigo cosmos]

thanks!

ill see if it works

[stoic reef]

okay!

[green hawk]

Hello, does anyone have a link to download all game data manually on pc. yesterday I did a manual update, but it seems I chose the wrong server so after the update was complete I moved from the SEA server to Global. Or does anyone have another way to fix this apart from downloading from scratch?

[stoic reef]

for the least amount downloaded i'd recommend the community made collapse launcher. its the only launcher (official or community made) that can convert your existing GLB client to SEA https://github.com/neon-nyan/Collapse

if your glb client was installed in the default location it should auto pick it up to use and then theres an option in the settings i believe to convert it

[green hawk]

Thank you, I'll try it

[indigo cosmos]

update, it worked with the vpn solution ,thanks for the help 😄

[stoic reef]

woot! also as a note, whoever is causing the issue generally gets it fixed within 1-14 days on average so i'd just recommend that tomorrow you try to login like normal and if you get more connection issues, just connect to the vpn for that day

[verbal merlin]

hey is the world chat feature only for mobile? i tried using it on my ipad but it was glitchy

[stoic reef]

ipad is considered mobile since it uses the mobile version of the game, but what do you mean by glitchy?

[verbal merlin]

i can't talk in it

and it just lags out

[stoic reef]

do you get an error, something about the feature is under maintainence perhaps?

[verbal merlin]

no

[stoic reef]

hmm, then i'd contact customer support because its supposed to work #how-to-contact-cs

and with no error message theres not a lot for me to go off of lol

[verbal merlin]

ok thx!

[stoic reef]

np!~

[static obsidian]

Is there a way to link my steam account to a hoyoverse account?

[stoic reef]

unfortunately no, the way steam works is it uses your steamID to log in and stuff, it cant link to a hoyoverse account

[static obsidian]

Oh man, that is a problem.... That locks you out of some stuff, oh well. My phone can't run it so it's my only option.

I hope they fix that in the future or something, but it be what it be. Thank you.

[stoic reef]

mhmm, is your account old out of curiosity?

[static obsidian]

No, it is new. I've played for around 2 weeks.

[stoic reef]

cuz if its like less than a week or two old it would probably be best to make a new account with the official pc client instead

or the epic games client (which is identical to the official pc client)

cuz both of those use hoyoverse accounts. you'd need to redo a bit but you'd probably save yourself some headache in the future. its up to you i guess

[static obsidian]

Certainly would be redoing a lot.... Idk, I'll mull it over. Thanks for the info.

[stoic reef]

np but i wouldnt hold your breath for them to fix it. steams tricky like that. any steam game that uses a 3rd party account system (a lot of mmo's for instance) just have the game launcher as the download and then essentially you're updating and doing stuff through the regular launcher if that makes sense. but otherwise steam forces the steamID to make an account and they dont have the ability to transfer accounts from one to another like that

[static obsidian]

I was able to link my accounts when I played Paladins and such with Steam way back. It's definitely possible, but I think it's more Mihoyo would need to let you link from their website via steam login like Paladins did.

[stoic reef]

probably something like that, can always send feedback to customer support email #how-to-contact-cs

[brisk sable]

Game is stuck here for over 5 minutes. Then on 97.5% for another 5 mintues, now just stuck on 100%. Is this normal?

[stoic reef]

not really, that sounds like a connection issue. try the stuff in the 3rd pin to fix/bypass that

[cosmic lion]

in my phone happend just that, but just waiting for some minutes on 95-100% finish the process... probably its installing on that %
on my pc didn't happend and i have the game on a ssd

[stoic reef]

true, the drive speed also can affect it, though 10ish minute is a long time

[brisk sable]

I was alreayd on Proton VPN, My internet is shittier than usual, could be just that

[stoic reef]

could be yeah cuz it does download some files too

[cosmic lion]

probably some data for the new story ch... that is releasing the 2

[nocturne osprey]

Anyway to make blue stack version less laggy

Like in battle?

[stoic reef]

what are your performance settings set to?

[nocturne osprey]

It is Automatically this

[stoic reef]

whats the error you get?

[nocturne osprey]

I didn't touch anything cuz I don't want to mess something up

[stoic reef]

change the graphics render to directx and at a minimum set it to 4 cpu cores and 6GB of ram though that doesnt look like it supports that so at least 4GB, the max... are you using bluestacks 4?

[nocturne osprey]

Yes I didn't update it

[stoic reef]

cuz bluestacks 5 lets you set it to more cores and more ram allowance, both of those settings are below the minimum requirements for the game which is why its lagging (the cpu core count and the ram allowance)

[nocturne osprey]

Last time I updated nothing was working properly

[stoic reef]

for instance, 5 lets you custom set to as many cores as your cpu has and as much ram as you have so if you cant custom set it any higher than 4GB of ram and 2core cpu then id update.

well try seeing if you can custom set the cpu to higher than 2 cores and max out that ram slider bar and change the render to directx

that might improve it a little but if its still laggy then you need to update to 5. im currently using 5 right this second and havent had issues so it might have been a buggy launch but it seems to be fine now for most people according to google

[nocturne osprey]

Okay I will try that thank you

[stoic reef]

np!

[cloud bay]

have a question since I am somewhat returning player, did not play the game since HoHE banner and back then I had no issues with the game at all.

nowdays for some reason when I try to play the open world stage, the one in the moon like when for example I try fight in the trails or one bosses I get blue screened resets and I think it overheat pretty quickly.

was there an update that demanded more performance than usual from my laptop???

I though maybe the fan was dirty or something and I took it to get it cleaned 3 days ago and I still have the issue.

[stoic reef]

pretty much every update the graphical requirements go up a little bit as they add new shaders to the game and the newer levels get more flashy and stuff. what are your graphics currently set to?

[cloud bay]

just checked ingame since I never touched that option at all its basically on default and on high.

[stoic reef]

hmm, well if you send me the screenshots via these instrucitons i can tell you if its a hardware issue or not #🔌technical-help message

might need to turn down the graphics, or update some drivers or something. i'll know more once i see what your pc is working with

[cloud bay]

not sure if I need to SS the display 2.

[stoic reef]

nah its fine

[stoic reef]

so you can try to see if updating your graphics drivers helps, they're like 3 years old.

you can find them here https://www.intel.com/content/www/us/en/search.html?ws=idsa-default#q=hd 630&sort=relevancy&f:@tabfilter=[Downloads]

[cloud bay]

just to check since I am not too tech savvy but if I update from the sight I won't need to replace any hardware or anything?? just download it directly from the sight and install whatever it needs and it will be fine?

never really updated a driver in my life 😅

[stoic reef]

nope, just download and run/install it yup. no need to replace your hardware

[cloud bay]

ty I will do so right now.

[stoic reef]

okie! but yeah your cpu, ram and integrated gpu (its part of your cpu) should be able to handle the game at the settings i think you have. if the driver update doesnt fix the bluescreening then turn your graphics down to performance preset (its like hd, performance, qulity and max iirc) basically the second from the bottom and that will almost guaranteed fix it. i guess if that still doesnt fix it then reinstall the game as its catastrophically failing but you should hopefully be fine with the driver update

[strong thistle]

||Display 2 is the notebook Discrete Graphics||

[stoic reef]

oh i didnt realize that

[stoic reef]

another thing to check then

[cloud bay]

oh do you need the display 2 as well?

[stoic reef]

go to windows settings > system > (it should be in display) scroll down to the very bottom and click graphics

then at the graphics settings, click browse and go to your game installation folder (by default its c:\program files\honkai impact 3rd\games\ and select bh3.exe

and then it should add it to the list, click options and if there is more than one option select the high performance one (it should be the intel UHD 630)

that might fix it right there, but its still a good idea to update your drivers since they're old

[nocturne osprey]

Bluestack 5 is not compatible with my laptop it seems

[stoic reef]

rip, then lets hope maxing out everything you can is good enough

[cloud bay]

atm still updating the Driver but I am doing the other thing you mention via going to the setting, have like 3.

the one you mentioned is the in low saving power.

also just finished updating the driver

[stoic reef]

oh, then set it to the high performance one and can you send a screenshot of the display 2 tab?

of the dxdiag

forgot that your laptop had a dedicated gpu

maybe its drivers are out of date too so i'll need to see

[cloud bay]

will it be different now since I just updated? but I will ss now.

[stoic reef]

not the display 2 tab. the display 1 tab would show a different date on the driver installed but thats it

but i just need the display 2 tab to see what the driver version is

[strong thistle]

Very old drivers

[stoic reef]

mhmm very old, thats probably the issue there (or your laptop was making the game run in power saving mode which might have messed things up too. lemme get the link to update those

[cloud bay]

yeah i did get this laptop back in 2020.

[stoic reef]

yup and its never been updated since then, but here you go heres the most recent one, should fix your issue https://www.nvidia.com/en-us/drivers/results/199990/

go ahead and install that and then hopefully your bluescreening should be over

[cloud bay]

will do.

[stoic reef]

oh wow, thats from literally yesterday too, thats really recent

[strong thistle]

Bluestacks 5 should be able to run with any Processors with SSE 4.2 Instruction set supports

[cloud bay]

nice then I hope this truly makes the issue goes away.

just for future reference how often do I need to update the drivers? to avoid problem like this in the future.

[strong thistle]

That is Nvidia Geforce RTX Super Resolution Updates for RTX 30 series and RTX 40 series Graphics card

[stoic reef]

mhmm, thats really neat stuff

tbh i thought that update that you mentioned was a little while ago, i dont follow news as much as i should

[strong thistle]

If you have Nvidia Geforce Experience , You will be Notified if there is new Driver Updates

For your Intel , Sadly the 6th generation to 10th Generation UHD and Iris Plus is already Moved to Legacy (No More new Driver updates )

[cloud bay]

so basically in term of techs I was stuck in the middle age 😅

[stoic reef]

for your cpu yes, gpu is still getting updates from nvidia. but yes at some point please install the nvidia geforce experience since it will notify you when new updates are out so it can stay up to date

[cloud bay]

I think I will install it now just to avoid missing these updates.

where should I look for that?

[indigo delta]

how do i change server? i use iOS

[strong thistle]

if you have downloaded the new drivers , its already in the driver installation package

[stoic reef]

if theres no server selection then you're on teh SEA server, it doesnt have the option to change to anything else cuz the sea client only has the sea server

[indigo delta]

ohh

[cloud bay]

still downloading atm but will check for it once its done.

[cloud bay]

ok installed everything and reset the laptop and all that, after testing it seems I can last abit longer but I still hit by a blue screen in the end.

gonna I assume my laptop is falling behind in this?

[stoic reef]

hmm, did you lower your graphics to performance preset?

[cloud bay]

an ingame option or its something outside of it?

[stoic reef]

in game option, in the ai chan phone > settings > video

if its set to quality or max, it might be running out of resources to use

[cloud bay]

if you mean the Global display option then its set to quality recommended.

[stoic reef]

yeah try setting that to performance, the new open world stuff can take up a lotta vram

that should stop it. but if not then somethings pretty broke in the game and i'd recommend reinstalling the game

[cloud bay]

ok will do now.

[stoic reef]

as an example, my amd rx 5700xt with 8GB of vram hits about 70% usage on quality preset in apho2 or other new open world stuff so thats about 6gb right there which is the max that your card has

(im on quality preset)

so performance should hopefully fix it

[cloud bay]

ah it looks weird but does seem to work so far.

I used to play Genshin until Nahida banner now I am afraid to even play if its like this.

[stoic reef]

yeah, sorry it'll be a bit of an adjustment, but yeah pretty much every update they add new shaders/graphics/bigger textures and stuff so the requirements goes up. idk about genshin but hopefully it'll stop bluescreening for a long while with that preset

[cloud bay]

yeah it seems to stop it for now and laptop doesn't seem to overheat as much.

I assume I only should let that preset if I do open world stuff then I can return back the normal settings if I do anything else? or should I just let it be like this?

[stoic reef]

umm you can change it back and forth if you want, its up to you. if it starts to bluescreen on older stuff then keep it at performance for good though

[cloud bay]

will do.

[worldly cipher]

Medium settings will do

Good Cpu and Gpu combo

[hybrid quarry]

Hello, does anybody have any experience with the MuMu emulators? Im interested in the Hide UI feature but nowadays it doesn't seem to work.

Tried both the global versions of the emulator. Also tried the chinese version which used to work for me in the past.

[stoic reef]

you mean the on screen key mappings or something else?

[hybrid quarry]

Yeah it hid all the health bars and other buttons on the screen.

[stoic reef]

oh so the in game stuff? let me check a few things

thats an in game setting, ai chan phone > settings > assist

theres option to hide the joystick and show button map and stuff

though there isnt a setting for the healthbar, i didnt think mumu had access to modify that. i'll look around

[hybrid quarry]

Im not sure if im allowed to link a video but there isnt much other content on the interweb about this topic.

[stoic reef]

yeah you can send video

[hybrid quarry]

https://youtu.be/tDJIFeP1fVI?t=112

This used to work for me in the past too but now when i tried it didn't.

[stoic reef]

oh well it does say in the video that that only worked in the cn server. and honestly i wouldnt recommend trying it if you havent yet. something like hiding the UI would be messing with the game itself which could flag the account as a TOS violation and get a ban since its using a 3rd party app to modify the game

plus that video is 3 years old, the game has changed radically since then so im not sure if it would even work anymore

[hybrid quarry]

Yeah it is a bit obscure topic which is why i was wondering if anybody else has experience with this.

[stoic reef]

is it currently doing that or were you just wanting to try it out?

[hybrid quarry]

Wish they had official way to hide it all.

I tried it like a year ago and it still worked then.

Even on chinese emulator you can download regular google play and sign to EU servers. Back then it worked like that too.

And i mean now they have global english versions of this emulator too which also contain the hide ui feature

[stoic reef]

well the emulator will just run whatever .apk you install on it, if you install the global client it would run the global version of the game. but either way i wouldnt recommend trying it since that does in fact modify the game and can get a ban for it. its different than on screen keymappers which are essentially just pressing the screen at a certain spot but dont mess with the game itself

[hybrid quarry]

Unlucky

It would be cool to capture clean footage of gameplay.

[stoic reef]

i mean if there is a way officially to do it you can always email customer support and ask them. just say like you want to make guide videos and want to hide the hud entirely for clean footage #how-to-contact-cs

[hybrid quarry]

Alright i did send a nice feedback form to them.

[hybrid quarry]

#game-suggestions-box Is it worth it to post in that channel too or is that for some other purpose? Right now i sent my suggestion through in-game Ai-chan mailbox.

[late vector]

Hello, recently every time I try to open the game with cellular data, it will stop loading at checking for settings updates and remain like that, both sound and animation are working, so it's only the loading that is bugging, any idea about how to fix?

[lost venture]

sounds like connection issue tbh try 3rd pin
and does it also the yellow circle in the middle of the screen?

[stuck veldt]

What the fuck

[late vector]

Don't know what third pin is, and there is no yellow circle, as for connection problem, I have no idea how to test that

[strong thistle]

#🔌technical-help message

[strong thistle]

can you send the output_log.txt ?

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[shy burrow]

What is this?

Nevermind it got fixed

[rotund falcon]

Luna is there a significant increase in wifi signal strength if the wall to my room is wood?

And it's like double layer wood plank wall

[lost venture]

i mean more like decrease but it can depends on how thin/thick the material is

[gloomy kindle]

weird i can't even access the game rn, launch doesn't activate the game, tried to restard and repair nothing works

[lost venture]

if you press launch what happens?

[gloomy kindle]

nothing

it shows a press but launcher stays

[lost venture]

prob connection issue it does happen to me sometime if my net is shit or unstable

[gloomy kindle]

but my genshin launcher works fine

[lost venture]

they are different servers and also could be isp problems as well just try 3rd pin for now and come back if it doesnt work

[silk current]

my honkai keep crashing and it lead me to this. what should i do about this?

[stoic reef]

You're really obsessed with this aren't you? But like I already explained the just time you asked about this stuff the density of the material in between your computer and the router affects it. More dense means more decrease in signal. So wood is more dense than air but less dense than concrete

[rotund falcon]

Ooof okayz

[stoic reef]

can you send the output_log.txt ?

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[silk current]

this one?

[stoic reef]

Yup

[strong thistle]

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-mobile-processors-radeon-vega-graphics/amd-ryzen-3-1

please update your drivers
||i think that is Vega 6 Picasso Ryzen 3 3300U from the Graphics ID||

[silk current]

which one? or both?

[strong thistle]

Version 23.2.2

[stoic reef]

hmm, the output log isnt telling me a whole lot, can you go back to this folder and send the error file here?

[stoic reef]

oh, it crashed due to a lack of ram

in between the games minimum requirements being 8GB and your cpu reserving like 30% of what you do have for vram to do the game graphics you ran out of ram and it crashed

[steep anvil]

Is there a reason the game absolutely guts itself when the rendering accuracy is set to anything higher than medium even though it can clearly work at high?
I have been playing the game on high since i started and since early last year it started spiking my GPU to 100% sometimes when starting the game, before it always stayed at 25-40%, sometimes it's a mixed bag where it runs well until you check a weapon like in this clip, then it spikes to 100% and stays there for no reason.
Putting it below high also makes it look blurry...

[stoic reef]

yes, the rendering accuracy is the setting that single handedly makes the most dramatic difference in performance. idk what gpu you have and what resolution you have but it essentially doubles the graphical load per level its increased. as for why its spiking when you are viewing things like the weapon. its due to the this screen not lowing any of the graphical quality due to how close you can see it. during combat a lot of texture sizes are lowered for performance since you're father away from the character but at this screen there as high as you've set it to.

also as a note. pretty much every update the game gets a little more graphically intensive. devices that were barely above the minmimum needed to even run the game a year ago flat out cant launch the game without it crashing now

[steep anvil]

I have a 2070 super and it's running at 4k

[nocturne osprey]

For me

[stoic reef]

that 4k is whats killing it then at those settings. the textures are huge at high or better. for instance setting rendering accuracy to very high guarantees that anything below a 3090 will lag on a 2k or lower resolution.

for 4k you need to have it set to medium since your poor graphics card is taking the already large textures and blowing htem up to a very high resolution. if you put your game in windowed mode at a lower resolution that will let you run the rendering accuracy at high. something like a 2k your card should be able to handle it fine

if you want to stay at 4k you'll ahve to live with medium

[steep anvil]

I'd agree, but while you're right about games getting more intensive when they get updated, this issue is too inconsistent

It's a coinflip if it breaks or not

I checked just now again and this time it did not go haywire

when i didn't change any settings

It's just odd it can go from this much to max and it isn't consistent

[stoic reef]

for the insconsistancy i would recommend emailing customer support about it #how-to-contact-cs

but i do know that the valk screen and weapon screen are not optimized at all because you're supposed to see it close up in full detail so you'll see it at the max possible that your card/settings can do

[stoic reef]

oh and also double check your drivers, if your graphics driver is outdated that could cause stuff like this too

but tbh you're the first person to report it being that inconsistent in here

[lost venture]

tbh I should check my usage as well but its like running fine for me except when its bosses like hod or something who are just responsible for memleak , a usual restart does fine if my frames dip as well

[steep anvil]

My graphic driver is up to date, i didn't know why i had this issue either but from what i am seeing in logs people are playing on high since very high is the bottleneck,
why i decided to ask.
How are you supposed to zoom in closely then? From the most i can zoom it runs and looks fine atm atleast. It looks detailed but that could be the 4k and AA talking but like i said medium looks blurry beyond belief so idk. Going very high just breaks the game from the login. But if the game is running better because the valk/wep screen isn't optimised even after a restart but still looks very good it just raises more questions. But i'll see about checking with CS.

Also is there a way to make the windowed resolution fullscreen?

[stoic reef]

sorry, when i said close up in full detail. i meant that the weapon selection screen has a higher zoom of the weapon than anywhere else in the game and for the valk's you can view them with the magnifying glass and zoom in pretty far.

you mean windowed borderless? no its not possible but that would just put more of a strain on your gpu than regular fullscreen if you did windowed 4k

[steep anvil]

Ahh i see, i checked and zooming with that doesn't make it go haywire atm either and ye i meant windowed

I wanted to lower the resolution to 2k or so but since my monitor is 4k it just makes a tiny window

would you say this seems right?

[stoic reef]

i mean yeah that looks good on my end but i also do not have a 4k screen

[random tartan]

I finally got my account back.
I wanna say thankyou to @stoic reef and @cosmic lion for the help!
whithout you guys i would be still waiting.

[stoic reef]

yw!

[steep anvil]

I see, i can't record in 4k because the size of the files are too big, but being that close doesn't make GPU go up either atm, i'll just sum it up to shenanigans tbh
Biggest reason i wanted to ask is that, how it's completely fine usually and sometimes it goes haywire before i even log in and how it became a little more frequent, see if there was more insight.

[stoic reef]

but to sum up, spikes in usage are common in this game. some parts were made like 4 years ago and are easily runnable but the newer stuff is dramatically more intensive so in general, spikes are not uncommon. i do know that at the newer stuff like apho2 and stuff on a 4k resolution that you will have very high usage on your card just due to the texture size being put on that high of a resolution with your settings but it definitely shouldnt be that inconsistant when viewing the same exact thing (the weapons for instance) so thats what i'd pick customer supports brains about specifically.

you could always try rolling back your graphics driver to one in january since a recent update might be causing this too. but no ones reported anything like that (but then again there arent a ton of 4k 2070 super users.

either way im heading out so i'll be gone for a few hours

[stray crane]

I hope you're getting paid for this

[steep anvil]

I understand, thanks for taking time out of your day to help, safe travels

[stoic reef]

Nope lol no one here works for hoyo, not even the mods

[untold widget]

I noticed that honkai is on epic games

If I were to download it there and try to buy stuff in game would it process trough epic games?

Or mihoyo still

[dense dune]

how do i check if i managed to migrate my account because i cant remember and when i login it starts with the tutorial

[stoic reef]

The payment processor is epic but mihoyo would get the money in the end minus a small cut for epic

[stoic reef]

If you know your UID then email customer support #how-to-contact-cs

They'll tell you

[dense dune]

is it possible for me to see it from friends list and such

is it a good thing if my hoyolab account sees my honkai account

ah, my bad, i logged in the wrong server it seems

nvm everything is fine, i logged in the wrong server

[stoic reef]

Ah ok, sorry I'm out and about but glad that's all it was!

[untold widget]

I see so I should be able to work around my bank blacklisting mihoyo then

[raven ore]

I'm playing on SEA and i have a european credit card

I cant top up from play store

And im currently away from home

If i ask a friend to top up on pc for me

And then log in from my phone later

Will i risk my account being banned?

Does anyone have any experience or knows anything about this?

Is there any other way for me to top up with my credit card on my SEA account

[stoic reef]

Oh yup. Epic even has a PayPal option for another layer

[stoic reef]

Yes there's a risk. Probably won't be but account sharing is against TOS so it's possible

But you could try codashop if you haven't. It's official partner with hoyo, only works on sea server though so you should be fine to try it

[raven ore]

My country is not listed a

And ive already tried that once didn't work

[queen maple]

how do u change the language of the game? i tried in the settings (the app) and it did nothing

[stoic reef]

It should have changed the menu text at least, might have to try restarting your device?

[queen maple]

ill restart, cuz it didnt do anything, not even menu. ty

[magic tundra]

Where do I go and ask about how to pay shipping for the art book or is that just not like a thing?

[stoic reef]

And just to confirm you changed this setting right?

[queen maple]

yeah no i used the actual settings app, not in game. it worked!

[stoic reef]

They try to pay for it themselves and have already shipped

[magic tundra]

Ahh ok ok thank you was just wondering because one of my friends just got his and mine hasn’t arrived

[stoic reef]

Yeah it can take up to 1-3 months, probably just haven't arrived yet

[stoic reef]

Ah yeah I gotcha yw!

[stoic reef]

Then yeah I don't know of any other official way to pay if you can't do Google play.

[raven ore]

I told my brother to top up for me

I just hope I don't get banned now

I'm doing my army service so i can't really do much

In terms of playing on pc

So that was the only way

[raven ore]

It really sucks that they halted all the cross country payments

[magic tundra]

….You could get banned for that??

[raven ore]

I mean im giving them more of my money

[magic tundra]

Yes

But if it’s in a different currency it gets you banned?

It should be fine though right, it’s not like you’re cheating or doing whatever with the game itself other than giving mhy more money

[raven ore]

No the problem lies on having to rely on someone else to top up for me

Apparently

From what i understand it's treading on a very thin line

If my account gets banned or suspended is there a way to appeal ?

Cause ive spent a considerable amount of money

And that would suck

[grand otter]

Hi guys, need a little bit of help. I have a lv. 75 account and I used to log in using Facebook/Apple. Tried to log in on PC using Facebook, it detected my account and made me create a Hoyoverse account, however after finishing the tutorial i'm left with a brand new account instead of my actual account

[stoic reef]

well dont admit it in the official discord lol

[stoic reef]

and yeah google play sucks like that now

[stoic reef]

no not the different currency, the account sharing is whats against honkai tos. hoyo doesnt care what kind of currency they get lol

[magic tundra]

Ooooh account sharing

[stoic reef]

well so tbh they dont like have hunt squads to seek out and ban account sharers but if you ever go to customer support and ask for help and they find out you were violating tos they'll just refuse to help you

[untold widget]

Ah epic just re downloaded the game launcher-

[magic tundra]

Okay question what defines as “account sharing”?

[stoic reef]

hmm then you either logged into the wrong server, or the wrong account. or both. can you still log in on mobile?

[grand otter]

Mobile account got linked out now and I'm left out with the new account

[stoic reef]

letting literally anyone other than yourself access your account. that includes sharing login details, letting someone use your phone, etc. sharing your account basically