#🔌technical-help
1 messages · Page 1 of 1 (latest)
bro, how do I update honkai? I can't log in bc i have to update, but idk how to update 💀
Im on pc btw
@languid grove the launcher has an option to update the game
I cant open the launcher lol
are u sure? chech the task manager if u have Honkai launcher open
every time I try opening honkai, it just opens the game, and not the laucher
what should I do? 😭
@languid grove so you are opening the game exe, search for the launcher exe
okok
@strong thistle
Damn ... you can put aside the CL in RAM but not the voltage cuz diff voltage = upcoming errors
Well, I have a problem with my old account in which I was playing. I cannot access it. When I put the information, it enters me into a new account. Any solution?
Assuming the item is still active or on-going since it says 26 days and a few hours left until it expires. I've read the pinned message about it, and I still don't quite understand it. For the "province/state/city/district" boxes, it's still kind of confusing for me [even reading it again becomes more confusing]. Do I still fill it in, or can it be left out and what type of local information/supplement does it require? And, does it need to be filled in based on country, for this instance, I live in the United Kingdom, does the form need the information for "province/state/city/district"? Also, I haven't filled the information out yet, or submitted yet. I tried but I get stuck when it asks for "province/state/city/district" and I've been hesitating to ask for help because researching it is another way, but most of the time, not reliable because the results aren't clear enough or don't have any relevance to the search. ||Also, there is the part where it may have already ended, and it would be kind of embarrassing to ask about the topic if that happens.|| Not sure if this is the right place to ask about this topic. And if it is a guaranteed item or not.
Idk what you mean by guaranteed item but yes it's legit you'll get it in the mail lol. But they had to phrase it like city\district or province\state because this is a general form for literally any place in the world and not everywhere calls it cities, in America it's cities and states but in Canada it's cities and provinces etc. For the UK it's "provinces" or "states" is it's country. So an example for UK address this form would be 123 street address, city you live in, postal code, country, UK (like Scotland or Wales, or England, etc)
The county inside the UK is important for international shipping.
But yes it's required that's why it has a red asterisk. You still have until Dec 29th to fill out out
Try restarting your computer and if that doesn't with then try clearing your cache and restarting afterwards (it'll reset your saved login info and settings and stuff so keep that in mind) #🔌technical-help message
The link says how to clear your cache
Ah nice, thanks.
What if I'm unsure if it's a "city/district" and "province/state", how do I find out about that information?
ok so do you know what a city is?
a district is just another name for a city in some parts of teh world so the form has city/district
but in the UK its called cities so put what city you live in
and i already explained what the province/state is for UK, in the UK province/state refers to the country in UK which would be Wales, scotland, england, etc. do you know which of those you live in?
England, I guess. It wouldn't be Wales or Scotland.
Good then nothing to worry about 
yeah its northern ireland, scotland, wales, england so its one of those 4 for province/state
What if there is no city, I was just searching it up and it says "n/a".
Cities like London, Manchester, Nottingham etc.
Should I put Greater Manchester or just Manchester?
Manchester, since that's the city.
Thanks.
sorry I was cooking but yes if you live in manchester then thats the city you live in. in todays world you literally cannot live somewhere without it belonging to a city. I know internal mail in the UK sometimes leaves that out but internationally or in lots of places in the UK the city is required
Ah right, thanks.
how do i fix this issue
close the game, delete the file in that screenshot then open the game again. it should redownload it
the audio_ex_main_jp file?
do i keep deleting these till it stops?
yup exactly, looks like an unstable connection resulted in hopefully not too many more corrupted audio files. so just keep at it till it stops. if you get to like more than 6 lemme know
i pressed retry once and it changed
yes, like i said there will probably be multiple ones
and you can delete any that end with .pcktmp while you're deleting the one in the message
what about these
those are in a different folder but instead of deleting them it would be better to manually download and replace them. do you play on SEA or glb?
global
nvm its gbl
give me a sec
ok so those files are in this folder Games\BH3_Data\StreamingAssets\Asb\pc
go to this site and download any that the error message lists and replace the ones in your folder with them https://prophost.ironmaid.xyz/_shared/_zipfiles/global/BH3_v6.2.0_277a0ec45b1d/BH3_Data/StreamingAssets/Asb/pc/
the f1692 file is not there
none of the files in the ss are there
huh, i guess it hasnt been updated since the last patch then. give me a minute to upload them for you
ok i've uploaded the global versions of those files in your error message to my google drive, they're still uploading but you can go to my folder and download them as they show up https://drive.google.com/drive/folders/16yrfPl4oCpjtPvWua6LuiYAoyfw6oulb?usp=sharing
k
question luna, why do glb and sea have different files? arent they just the same files but connected to diff servers?
if any more show up in an error message lemme know.
Will do
tbh i dont know why they're different, but they have different names so they cant be used interchangeably. otherwise the launcher wouldnt know what file is what. i think it mostly boils down to language stuff
We done let's goooo
This was quicker than the last time last patch
ah icic
Nice! That reminds me though that I should upload like all of them or something lol
Honestly though I'm not sure what those files actually do, I just know they're different 
lol 
bro casually has the files of hi3 stored on his ssd
Thanks 
I mean I do have the regular global, global on collapse, steam, epic and regular sea clients all up to date on my storage hdd for reasons like this lol but then again idk what to do with 4TB of space lol
4TB 
I got it on a crazy sale for like 50 bucks a couple of years ago 
excuse a me tell me where
it was just from amazon, but i found a one time use coupon code that stacked up with a couple other things
daammnn
though tbh 70 USD isnt a bad deal for cheaper kinds of 4tb hdd's so youi can find them for around that nowadays
140 in my country 
i usually get from newegg but thats mostly just personal preference
The files are now temporarily moved here:
SEA:
https://prophost.ironmaid.xyz/sea/StreamingAsb/6_2_0/pc/HD/asb/
Global:
https://prophost.ironmaid.xyz/global/StreamingAsb/6_2_0/pc/HD/asb/
Ok thanks!

as of 5.8 there arent any subtitle files anymore. the cg file formats now are .usm which that file type has the subtitles baked right into the video. Thats why there isnt that subtitle issue anymore where a lot of cg's wouldnt have subtitles show up at all

you could in theory get a .usm demuxer and demux the cg files to extract the video and subtitle tracks and stuff but idk how to do that exactly
Oki thanks 
yah and its prob not accurate
no it wouldnt be raw quality thats for sure, unless it was a professional grade software i guess
ihave problem iam playing honkai impact 3rd in emulator when i play story end of the world chapter when i enter it its stuck on loading screen
which emulator and what graphics card do you have?
Blue stacks 5 and my graphics card is nevidia GeForce 9600 gt
so tbh the new chapter openworld is very graphics intensive compared to the rest of the game, even higher than APHO2 and bluestacks has always had performance issues with honkai. is your bluestacks cpu allocation, memory allocation set to high and performance mode set to high performance? and is the gpu and ASTC textures turned off and set to performance not compatability in the graphics settings?
but even with it all being high and plenty of cpu to compensate for the lack of GPU im still not entirely sure bluestacks runs the game well enough to do the new story open world. have you tried a higher performance emulator like memu or something like that?
No idont test it on memu
You could try setting all the settings I mentioned to what I said and checking the in game graphics to as low as possible
But the game run very well with out lag
have you done APHO 2 yet?
Idont know iwill check it
because the base game, early chapters and stuff like memorial arena were all built a while ago and run fine even on devices that dont meet the MINIMUM requirements for the game. but the Elysian Realm, APHO 2 and the new open world story chapters are VERY graphic intensive compared to the rest of the game and will run less smooth/lag/not work
But either way the settings I mentioned will make BlueStacks work as well as it can with honkai. If it still is stuck with a black screen or is freezing or not loading that only really happens when the device isn't capable of rendering the game
Do this settings in the game or out the game
do bluestacks settings to this that i already mentioned: in performance settings cpu allocation, memory allocation set to high and performance mode set to high performance. and the dedicated gpu and ASTC textures turned off and set to performance not compatability in the graphics settings?
also in game settings turn everything down as low as it can go
is there a problem? i cant skip the cutscenes?
if it wont let you skip and the dialogue isnt progressing normally either then might just have to restart and try again
games probably froze
ok
@strong thistle yo bro, i'm trying the modded amd you showed me yesterday in the part the game crashes (in baltazar main story on the event) and it's working wonderfully ❤️
i'm gonna full try it later since now i have to go to therapy... yay
iplay it now on lowest settings but there is alot of glitches and black screen
yeah, its just that your graphics card is not really able to play it even on an emulator
iwant show you my original settings but its on arabic not english
I mean i saw it for a second before you deleted it, i saw that your cpu was on medium 2 cores and not high 4 cores. its gotta all be as high as it can go, even then it might not be enough because to be honest your graphics card is 512MB of vram, which is 25% of the minimum needed (2GB of vram)
so you can help me with that
it just needs to be as high as it can go
these three need to be as high as it can go
and this needs to be off
ok thanks for help
wait like this
before you do that, what cpu do you have in your computer?
intel core i5 2400
then yes to everything but cpu, keep that at medium 2 cores. I didnt know you only had a 4 core processor and like bluestacks says, assigning all of your cpu cores to bluestacks can make windows crash
ok thanks again
and ihope it work and if there any problem iwill ask you
if there are any more problems then sadly your only solution is to get a better computer, your cpu is 11 years old, your gpu is 14 years old and honestly im kinda surprised its even working, but the bottom line is that honkai shouldn't even start on your computer. I think you got bluestacks because the regular pc version wouldnt run the game right? but even bluestacks cant handle the new stuff.
hmmm its stuck here
yeah you just cant do it on your computer to be honest
like the minimum graphics card requirements is a gtx 660

You can litterally run the game on 1 (Low) and 2(Mid) settings
But gonna experience some slight drop in fps in Mid esp new events
thats assuming the hardware running the emulator can handle it though
Anyways guys help me out in picking RAM
I know you can mix different brand as long same MHZ and Size
Is that really all?
Or should I also consider having the same CL / consider having the same Voltage / Maybe both
am i the only experiencing high ping in honkai rn
Can't really find the same RAM currently using the shops only offers HyperX / Corsair
Just restart your router
Prob you're fluctuating
no one else has reported it. i dont normally play on sea so i cant test it but no one else has reported it in here
Switch to mobile data / VPN for now

I really need @strong thistle rn 
@odd wedge is sleeping so can't ping him ||I already did
||
Also do add note I'm not squeezing every ounce of fps I can get I just want to avoid errors/crashes
im typing up a long read please wait lol
I'll kiss you after you finish
Tbh I really thought you were on the software side
Software:
Neon
Luna
Balanced:
Slothy
Hardware:
CN Delta

im nowhere near as good as delta when it comes to hardware but i've been building my own pcs since i was a kid like 20 years ago. i remember getting an old junker windows 3.1 that wounldnt boot unless i was physically jiggling the ram stick while pushing the power button 
I'm on the hardware side but I haven't learnt all nook and cranny
so with brand mixing, do be aware that in like most cases theres no difference but it can sometimes make a negligible difference. note that its either negligible or its really incompatable. usually its fine though. keep in mind that different brands use different memory controllers, different dies, pcb's etc and like 99% of the time its benign differences but it has the possibility to just crash the whole thing until you rip the different ones out. theoretically you can use any clock speed, brand and whatever together as long as its teh same generation (DDR4 for instance) but if its different clock speeds it will default the upper one to the lower one, aka if you have a 3200mhz and a 2400mhz it will default both to 2400.
if they are different voltages then it may cause the more power-demanding ram unit to be given less voltage and possibly not enough to keep it functioning at its full potential. it'll still run but possibly be less stable and wont get to its peak frequency.
also it is important to note that if you have mis matched sizes paired up in the same dual channel (aka an 8gb and a 16gb) then 8gb of the 16gb will be in dual channel and the other half of the 8gb of the 16gb will be in single channel. which will not really affect performance at all but is something to keep in mind.
you will almost certainly run into issues though if they are different speeds, not only will it default both to the smaller speed in most cases it will also be running on different latencies which will really screw with some programs
TL;DR now that you're maybe more educated to sum up make sure they are the same Size and Mhz for maximum working. if same MHz the CL should be close enough to not matter. brands wont matter in most cases but keep your recipt for return reasons in case its not compatible. voltage doesnt matter really either but if it is different then be aware that it might not run at peak.
another problem come how can i fix it
all your settings are as good as they can be, the issue is that your computers graphics card cannot run the elysian realm 
I see
Better if I can buy the same RAM
Fine if not
Same Ram is recommended
DDR4 should be using same Voltage 1.2v (DDR3 1.5v , DDR3L 1.35v and DDR5 1.1v)
for the CL (Latency) it will follow the Slowest Latency Ram (for example if you have DDR4-3200MHz with CL20 and CL18 ram , the CL18 ram will follow the slowest RAM Latency)
For Different Size , i would recommend not to do it (for example 16GB + 8GB) Because you have the Integrated graphics and its better for Dual Channel Memory Configuration (not Flex Mode Memory Configuration)
was driving
But I thought diff brand was fine

its ok if you want to mix the brand ram , but make sure to have the same Latency and Clockspeed
What's Latency
I only know Size / MHZ / CL / Voltage

Latency is CL
Ok Latency is Clockspeed
Fok bought new laptop but my additional RAM is 2400Mhz
"but make sure to have the same Latency and Clockspeed" I was confused on this tbh
MHz = Clockspeed
CL = Latency
your new notebook is 16GB Pre-installed ? or 8GB ?

8GB DDR4 3200Mhz
Damn
I thought
CL = Clockspeed cuz Cl hahahaha get it 
Should I put in 8GB 2400Mhz from my old laptop for dual channel or would that not work orz
i think you will need to buy additional ram to get the full power of the new notebook 
it will work , but your speed will be decreased to 2400Mhz (the pre-installed 3200Mhz will clock down to 2400MHz)
me, a chemistry teacher: it's fucking chlorine you bak-

I will, but 8GB 3200Mhz and 16GB 2400Mhz, which would be better?
||16gb|| 3200mhz
Ooh pain

that's not one of the options 
If the latter, I'd use it like that temporarily.
Size will only depends on what program(s) you're running
i dont recommend to use 2400MHz for Ryzen 5000 series , but you can use the 16GB 2400Mhz temporarily and buy the additional ram
the total Ram you can use it 15,3GB if i remember for AMD Ryzen 5000 Cezanne (Zen 3)
512MB for the Integrated graphics and another 300MB is reserved for Drivers
Might get 2x16GB 3200Mhz if I feel like whaling.
Oh yeah that
My reserve rn is 2gb+ if I put another Ram I know it will consume another 2gb+
So the RAM that I'll be using is 10-13gb while the reserve is 4gb+
Vega 8 can reserve up to 4GB for Integrated graphics ? 
if you really need for Multitasking , you should get it 
Well my reserved rn is 2gb
So if I put another RAM I expect it to get another 2gb
Or I'm wrong

if i remember the Maximum Fixed memory for Integrated graphics for Vega is 2GB
but you got better bandwidth for your integrated graphics (from 64bit to 128bit Bus width and usually double the bandwidth memory speed)

So if the system take another 2gb for reserved I have better width?
if you have dual channel memory , your Bandwidth and Bus width for your Integrated graphics system is increased
but your VRAM will be same 2GB (16GB - 2GB for Integrated graphics = 14GB is the Free memory you can use for Anything)
This is the Example
You can see the Bandwidth and Bus Width text
I see thanks
Tho I don't know why you have Useless in your name
I'm the most useless here
16gb to 56gb .......

That's with dual channel ON
if i remember the article correctly
its from 4GBx1 2666MHz to 4GBx2 3200Mhz
it usually go from 16GB/s to 32~38.4GB/s
I see
Anyway since you said 2gb is the max reserved for Vega 8
That means when I install another RAM it won't take another for reserved
Just check my reserved it's actually 2.1gb
Don't mind the 100mb
if it helps me have a stable fps I'm fine with that
Also is it true Intel processor doesn't heat up that much unlike AMD
Before 2016 
After 2018 
Tbh I never seen my dedicated GPU goes 2gb (max)
It always in 1gb and the rest is on the shared memory 
if you have intel integrated graphics , its using the DVMT memory (Dynamically Allocate the RAM for VRAM)
but it can use half of your RAM as VRAM
Also what's the difference of hardware reserve to hardware reserve memory
The hardware reserve in memory has 2.1gb
While the hardware reserve in GPU has 15mb
Also you know I'm using APU
sadly even the fastest Intel Iris Xe 96eu is only able to take 4GB Memory (i think its because the Integrated graphics is not fast to make the other Free Ram being used)
Imagine if the new Ryzen APU coming can par on GTX 1050 
i dont know about the Hardware reserve , but Hardware Reserve memory usually its reserved for the drivers
the Radeon 680M in Ryzen 7 6800H already reached the Nvidia GTX 1650 Max-Q performance 
So it's wise to buy the 6800H rather than buying a GPU 
the notebook with 6800H is expensive 
probably because of DDR5 Ram
- it's a Ryzen 7
Nabla... are u a god or something?
Yes yes he is
yes you can, thats why this channel is here
Thanks
So
I wanted to start the game after few years
I can't find my big account, where i had my Flame Kiana, Nyx seele, Nymph seele, bronya hersch...
I mean, i tried all the mails i have, all passwords, all names, i found few accounts that i don't care about but not my big one
A friend took a screen from his list friend where my account is still there
I can see my UID, name Hexolus, lvl 61 and my Nyx in profile
But when i try to recover my mihoyo account by the Hexolus name, i get one of my accounts that i don't want, with a different UID, same name, and lvl 20
I lost 4 hours on this, im kinda tired, i just want to play a bit, can someone help me i don't understand a thing
I got the screen of my account, and the screen of the same account with same name that i don't care about
And im french, so i apologyze for my english that certainely sucks
I hope someone will get an idea, thanks for reading me
a few questions if you dont mind.
- Do you remember around when you last played? I know you said a few years but flame kiana came out around 14 months ago. so assuming you immediately quit the day she came out then you stopped playing in august 2021.
- did you START (not usually, but start) playing on mobile or pc?
I mostly played on pc, and i had no phone so i think i started on PC
And for the time...
I think i stopped play 1 month after getting Kiana
Well, im not sure for the time, but im kinda sure i started on PC my account
Thanks to ask me things, u r giving me hope
ok thanks for the answers, so first off your account is not gone as you noticed and it is possible to get it back.
considering you've already tried everything you can think of then I would just go ahead and email customer support, emails below. The english email responds faster (usually within 1 day, sometimes 3.) but they do have a french speaking email but they do not have as many people so they respond a little slower.
email them and tell them that you are a returning player but cannot remember which hoyoverse account your honkai is on and give them the UID of your honkai account. They will respond with a partially censored version of which hoyoverse account your honkai is linked to. If you recognize it then make sure that the server is set to europe (in the upper right corner of the login page) and just log in. If you do not recognize the email then tell them that you do not recognize that and they will start the account recovery process. If they say it is not linked to any hoyoverse account then they should help you figure out which login to use for the account retrieval button to link your honkai to a hoyoverse account.
EN: honkai3rd_global@hoyoverse.com
DE: honkai3rd_de@hoyoverse.com
FR: honkai3rd_fr@hoyoverse.com
Thanks
A
Lot
I just did it !
Thanks again
I don't like to wait that much time, but kinda better than lose my acc !
🖤
you're welcome! Just be patient and you'll get your old account back 
can anyone assist me with account retrieval
i put in my account details and it gave me the wrong account
when was teh last time you played?
like a few months ago
id say like 6 months ago
i put in my details and it completely made me resart
is your server set to europe?
if you played anytime after july of this year then your honkai is linked to a hoyoverse account. so you're either using the wrong account to log in or the wrong server. can you log into hoyolab.com with what you think your account is and then check the battle chronicles for honkai? it will show any honkai characters connected to your hoyoverse account, even if you have multiple honkai characters spread across multiple servers.
if you see your honkai account then please note what server its on. if you dont see it then log out and check a different account, maybe a third party login like facebook or appleID or something?
if you cannot find your account no matter what then if you have your UID then email customer support and give them your UID and say you dont remember which hoyoverse account your honkai is on #how-to-contact-cs
i dont know the uid i do know the name of it tho and the characters
customer service cant do anything with the nickname or the characters you have. they need the UID
did you play on pc or mobile?
pc
also that was really fast to try everything you can think of for hoyolab...
did you just reinstall the game or have you had it installed since you last played?
i had to reinstall cause i wiped latpop
then theres no way to get your UID unless you happen to have a screenshot of it. so try the hoyolab thing i mentioned
i did it brought up my genshin account
lemme retry that then lol
you have to click honkai at the top of hoyolab on pc browser to get the battle chronicles for honkai
if a friend had me friended could i get my code through him?
yes if they view your profile i think it still shows your UID
trying to login from a new phone
Needs code from email
but there is no message in any folder
Ideas?
I GOT IT BACK
YOUR A LIFE SAVER THNAKS A MIL
Np! What was the issue
wrong gmail and password XD
Yup that sounds right 
So first make sure that you did the captcha and that it says sent and has like a countdown. If it is then double check your spam folder and all mail.
If it's still not there then email customer service since it's on their end #how-to-contact-cs
i did the puzzla captcha but no countdown appeared
Might have to do it a few times or restart your device but if it doesn't then you can still email customer service
In the "Address Details" box, is there a specific format that is required for the address to be typed in, such as commas to separate each item, for example:
[123 NAME road/street, NAME/ITEM, NAME/ITEM, NAME/ITEM] (I think this is one from Google Maps, as they use commas to separate each item)
Or just written as capitals? Or does it need to be written as a paragraph (like in letters or mail), for example:
Start of Box:
[123 NAME road/street
NAME/ITEM
NAME/ITEM
NAME/ITEM]
End of Box.
POST CODE [in the box below after "province/state"]
Or is it no capitals, no paragraphs, no commas and no punctuation? {Just being cautious, I don't want to type it wrong or make a mistake}
can someone tell me if in chapter 31 act 1 iMei's voiceline are fixed?
need help its been like this for hours now
whenever it's done downloading and it gets to the Verifying point
it keeps retrying
need help

i mean, that solution yesterday really fixed a lot of problems on other games, even screenshoot
the preferred method for international shipping is full caps with commas but no new lines so 123 STREET, CITY, PROVINCE, COUNTRY, 111111
mei's VA had scheduling issues with some anime and also covid around then so they did not get voiced for a couple of chapters. it comes back i think around 33 iirc
If it's a ROAD, do I put that instead? And, is the 1's at the end for the Postcode?
And, do I need to input the city/province/country again, though there are already boxes for those?
for maximum lack of ambiguity dont abbreviate anything but if it feels very wrong then you can abbreviate the most common things like RD for road or ST for street. and yes the 1's are the postal code, i would have written POSTAL CODE but it is all numbers so it felt weird.
yes, it doesnt say to leave that out
Does the Postal Code go in the same box as Address Details and then written again in the box below as well?
no, address details is just like 123 street name or 123 apartment complex street name
Ah yes, alright.
out of curiosity, have you dealt with mail much? i'm just wondering cuz you have a lot of questions on how to fill out your own address :p
No, not really, I live with my parents and I do get my own mail, but just curious I guess.
I gotcha. yeah i was just wondering since most people at least know what province they're in and stuff :p but lemme know if you have any other questions
you could always ask your parents too for help if thats an option
Would the address be the same as what is displayed on letter and mails, but in commas and capitals?
yes, it has to match the mail that gets to your house
Ah, right, I see, I'll just write that in then.
of course your mail does not have all caps thats mostly for international reasons but it is odd that none of your mail has ever had commas, thats pretty normal unless they use spaces
if you're comfortable sharing you can always dm me and i'll just give you what to put in
No, I just see it as a paragraph or box, behind a plastic cover for protection on letters.
yeah some mail in the UK is just
street
city
postal code
Yeah, I guess it's like that.
but thats local mail leaving a lot out because the UK mail assumes a lot
less local mail would be street, city, country within the uk, postal code
anyways as long as it matches your local mail, but has commas instead of new lines and in all caps and includes the stuff your local mail leaves out then it chould be fine
Thanks.
@stoic reef


Can someone help me with this?

There's no 1920 x 1080 option
Nevermind.
I don't know what I did but I got it back
you can try to use the custom resolution method with regedit
1.Press Windows Key + R in your keyboard
2.type regedit
3. go to HKEY_CURRENT_USERS -> Software -> miHoYo
4.there is registry ScreenManager Resoluton Height and Width you can change that
Ah, thanks anyway
looks like the scroll was bugged out
cuz the top picture the scroll bar is missing entirely
so probably just was there but didnt load and didnt scroll right

@strong thistle 
I just want to verify, would it be, including everything that the mail leaves out in a normal mail/letter: [123 NAME ROAD, NAME (without road), MANCHESTER (city), NAME (of place inside city), ENGLAND (province), NAME (of place inside province), UNITED KINGDOM (country)] or am I wrong or are the items placed in the wrong places?

I accidentally made new game data when returning to my account, and cannot link my actual data to my account. I've asked for help via email and I was sent a link to this. Just to be sure, this means that the NEW and ACCIDENTALLY bound data will be deleted and will allow me to Account Retrieve my ACTUAL account correct?
also the location boxes, do they just mean state and country?
before i tell you which account you should be filling this out for, are you wanting to unbind your old honkai account or your new accidental account?
unbind the new accidental account
from my email
as i cant bring back my lvl 55 acc
*link
via accoun t retrievalo
then yes. every piece of information should be about your new accidental account including account creation date and stuff.
and location boxes means location, city, state and country is best
what do you mean by [123 NAME ROAD, NAME (without road)
whats the second name?
Like, the name of the road, and the name of the road but without ROAD or RD.
no, you dont have to name the road twice
So, for example, not a road or street, but, HALBERT ROAD , HALBERT.
cuz lets say you live in 12 sherbet road apartment b manchester and your postal code is like 12345
it would be 12 SHERBET ROAD APARTMENT B, MANCHESTER, ENGLAND, 12345
you dont need to be doing stuff twice thats confusing
Oh right, even if it's displayed like that on letters and mail?
i dont think so? double check with your parents if thats possible
did you try doing what the FAQ said and google map's your home address and use that format?
im in the US America server, is that that SEA server?
no, us and eu are in global, sea is just sea
I don't think so, where can I find that?
google maps? its maps.google.com
I mean, the FAQ.
the one in the pins, #🔌technical-help message
Oh yeah.
Well, it's still very confusing.
At this point I'd recommend asking your parents for help if you can. They probably know what to do
Ah okay, thanks for the help.
mk so im assuming this is the UID of my new acc ( im completely unsure of a lot of stuff rn srry)
That is the UID of whatever account that screenshot is about yes. I'm assuming that's your new one since you said so but no one here has the ability to look that up lol
aight
crap, idk when my last login and registration date was
assuming this means the old one
as its right after the questions about my old acc
No no, like I said earlier everything must be about your new account. How are they gonna know you're talking about your old account, plus this form isn't about the old account so just don't mention anything about your old account.
The honkai game account registration date would be when you made your accidentally account. I'm guessing that's sometime in the last couple of days
All that old mihoyo account stuff you should be putting na or something because you're new accidental account doesn't exist in the old account system. That stopped letting you make new accounts with it months ago
wait what
So put na for all that
The old mihoyo pass account system was the previous account system before hoyoverse accounts. This form is about your new and accidental account, which only exista in the hoyoverse system, not the old mihoyo system. Does that make sense?
A little?
*more
wait but i made this account in the mihoyo system i think
its been over a year since I made my account
I joined during the Evangelion event
And since your NOT filling out this form about your old account you need to not put any info about it. From the perspective of your new account (which this form is about) it didn't exist in the if mihoyo system
aight then
Ok but your filling out this form about your new account, not the one you made during the eva event
You mean this stuff?
None of that mentions your old honkai account... It just asked the last time you logged into your account which for your new account is like today
I mean ok real quick
We're you very very clear that you want to unbind both your old and new account before you got this form?
wait what
my old account is what I want to retrieve
the level 55
i want to unbind this new accidental account
so i can account retrieve that level 55 acc
If you don't want to unbind your old account then stop putting details about your old account in the form. The poor customer service person is going to pull up the UID of the account you said you want to unbind and it's not going to have asuka or match half the info you put in this form
Literally 0 info in this form should be about the old account.
i still dont get why it says old and such
also
obviously
and questions like this kinda imply that they want info on the account you are retrieving
cause the words are all pointing somewhere and what you're syaing makes sense but also doesnt at the same time
its conflicting with the form's words
That's because like 95% of the people filling out this form are doing it for their old accounts which DO exist in the old mihoyo system. For that old mihoyo pass email question obviously your new account doesn't exist in it so you would put never@linked.com and the last login time just needs to match the account they're going to unbind, which is your new one so like in the last few days.
Keep in mind this form was made for unbinding old accounts, which you're not trying to do
If you submit the form with a mishmash of conflicting data then they'll probably reject it
Because it won't match the info of the account you're trying to unbind
does this mean that the account IS linked to my original account?
*hoyoverse account email
That means it's linked to the hoyoverse that has that id
Hoyoverse accounts have their own I'd number too
Nothing to do with your old account
For this, assuming I made my mihoyo/hoyoverse account when I started Genshin, I can use the Amber Obtained date trick to get this info right?
Yup exactly!
aight
Confirming these questions look right or not, also i didnt realize I need to put the TIME of when I registered my entire account as well, is there a way to check that?
Not really on the time but yeah the rest looks good!
but what aobut the time thing for the entire account's creation? how should I do that?
I could just put 12:00
but im not sure
Yeah just put 12. Or like 5pn if you usually play in the evenings but I don't think the time has to be super accurate
in the Additional Game Info section, I'm putting
"I am assuming questions 6-17 means the new accidental account. I am also marking the Hoyoverse Account Creation date as when I made my Genshin account as I believe that is when I created my Hoyoverse Account. " just in case, that should be fine right?
Also should I state that the time (the 12 oclock) was also an estimation?
Yeah that's fine and go ahead and add the time. Additional comments it's just so you can explain things
Also idk the UID of your accidentally account but make sure that's end UID at the top of the form (not the old one) cuz the whole point of this form is to look up the UID at the top of the form and then match it with all your answers to prove your the account owner before unbinding it
yeah its right
bro, can i play honkai with facebook account? because i dont have mihoyo & hoyoverse account
You can use Facebook to log into your hoyoverse account but it has to use hoyoverse account to log into the game
by logging into hoyoverse, can I play my old account?
How old is your old account? If you've played anytime since last July then your honkai is connected to a hoyoverse, just log in with that one. If it's before July then you'll need to do account retrieval first to link your old honkai to a hoyoverse
if you know your UID and cant figure out what hoyoverse your honkai is linked to then email customer support and give them your UID and ask for help #how-to-contact-cs
a friend deleted honkai (for storage) before the change to hoyoverse acc thing so she didnt link her acc to hoyolab, how do we get her acc backv
Introduction and Explanation: Hello, you are here because you are having trouble logging in to Honkai Impact 3rd. You probably experienced one or more of the following things: You logged in with what you thought was your account and got started into a new character in the tutorial. You only used...
by @stoic reef

tysm guys
How to redirect Honkai impact download to an external drive
before i tell you how, i would advise that its not recommended to move the game to an external drive, the data transfer speed can easily cause lag so just be warned that you might have to undo it and put it back on your main drive if its bad performance.
how to do it tho:
- make a folder on your external hdd, call it like honkai or something.
- go to your honkai installation and copy just the Games folder to your honkai folder in your external hdd.
- open launcher, for the default pc launcher you can go to settings and then find game files. Select the games folder that is now in your external hdd.
thats possible with the collapse launcher i think but default pc launcher you have to move the files over first
ohhhhhh
if it doesnt work (aka too laggy) then you'll need to move your games folder back into where it is now
okay thank you
Oh alright, so I'll just need to open it from the external hard drive right?
no, after doing the steps i described you can continue to use the launcher like currently do.
its just after launching the game IF its really laggy and has long loading times because its reading and writing from your USB hard drive as opposed to your internal hard drive then you can just move the games folder back to your internal hard drive and tell the launcher where it is
Oh okay thank you!
It's just I did exactly that, but some files were unable to be moved, so I ignored that and tried using the launcher on my desktop and it deleted itself
Saying that the game files didnt exist
why couldnt some files be moved?
Idk, I was clicking retry but I guess I didnt have permission to move those ones, I forgot what it said
Did you have the launcher or the game open when you tried moving the files? Sorry I forgot to mention that
Oh yeah, yep that was the problem
I was trying to find why the game was open, but couldnt
It wasnt open at all
Also did you just move the games folder or your whole honkai folder?
Yep
... yup to which one?
I moved all the files to a game folder
All of the honkai assets and stuff to a single folder, and then tried to pull it over to the external drive
It worked, I guess, ima do this tmrw
I have exams and its 10:50PM
Bye ima continue studying
Yeah you shouldn't move everything, just the games folder inside your honkai installation folder. Leave the rest where it is
That's why I said to just move the games folder lol but ok I'll see you tomorrow if you have more problems
Ty bye
How do I retrieve my account back I havent played since the new dorm update?
you mean the one about 3-4 years ago? you do account retrieval button on the login screen
No like when they added hot
When I tried logging in it started a new account
that was about 2.5 years ago but read this guide https://docs.google.com/document/d/1D7yR6hTaf4FBZy8JHkmvPmi57VAPYHCnl5aDu8k3lzs/edit?usp=drivesdk
Introduction and Explanation: Hello, you are here because you are having trouble logging in to Honkai Impact 3rd. You probably experienced one or more of the following things: You logged in with what you thought was your account and got started into a new character in the tutorial. You only used...
you gotta link your honkai to a hoyoverse account that does not already have a honkai account connected to it
So I have to create a new hoyoverse account?
that would be the easy way yes
I have a similar issue if not the same- accidentally created a new account instead of binding to my old one. Following this guide should help me as well, right?
but you ahve to SUCCESSFULLY complete the account retreival before logging into the game
how?
yes, that guide is a general purpose guide i wrote to help people that need to link their honkai accounts to a hoyoverse account
have you attempted the account retrieval button on the login page?
Alright, thank you!
I clicked it what was I supposed to do and tried google play it say the google account hasnt linked?
I forgot my password for mihoyo
Then that means your account didn't use that Google play account or the email\username you tried. Do you know your honkai accounts UID?
no
There is a flight password button on the mihoyo login page. You can try account retrieval and select the mihoyo login and do forgot password
What flight password button?
The forgot password?
Sorry I'm on my phone... Forgot password yes
I tried Recover via email adress
it says the email address has not been registered
Then that's not the email address you used for your old account
Maybe a different one?
An old work or student email address maybe?
No I only have 1 email I use my honkai and genshin one its the same I never changed my email for them
Well you see genshin launched with the hoyoverse account system while honkai still used the old mihoyo weight system until 6 months ago so considering you played honkai before genshin you have your old honkai on the mihoyo account system and genshin on the hoyoverse account system.
Maybe you used Facebook login or Twitter maybe?
Or it's possible you never used an email address and just used a username to sign in?
this might have happened?
what mihoyo weight system?
Sorry, mihoyo account system
Your in game name is not your username used to login
hm
Your in game name can be changed every day if you wanted and it's possible it could be the same as your username but your username is not changeable and doesn't show anywhere in game, only used for logging in
But if you used a username to sign in you can try a few and try forgot password but if your used a username to log in and didn't link your email to it then you can't do forgot password so you'll just have to remember
But I had a email for linking my account in honkai
When did you get that email?
You might be on the wrong server then
then how do i change server
And 2021 is like a full year after you said you stopped playing lol but try this real quick
I stopped like 2 months before aponia
go to hoyolab.com and log in with your hoyoverse account, then check the honkai battle chronicles and it will show all your honkai characters that are linked and which server they are on
you first said you stopped when HoT came out...
but either way do this and let me know if you see your old honkai account
No when hot came out in the dorm banner
or the standard
ok wait
where do i check honkai battle chronicles
yeah you first said when they did the new dorm update and the last time the dorm system got updated was like in 2018-2019 ish then you said it was right after HoT came out which was august 2020 so i got a little confused as to the time frame there lol
you click on honkai at the top of the site and then battle chronicles is on the right side (if you're on pc)
@stoic reef would you mind if I ask/show you in DM if my email is good?
where?
click on interest group
it has this
sure if you really want but to be honest customer service has been dealing with thousands of these in the last 6 months so they know what is up. quick question though, did you get the failed to link message that said your honkai is linked to another hoyoverse account or did you get the message that said the hoyoverse account already has another honkai account linked to it.
My username is linked to a level 14 account
i have a 26 level account
do you see this? click on that and it will show accounts on other servers
It only has one account and its that
then no matter what you think, your old honkai account is not on this hoyoverse account and never has been otherwise it would be showing up in here
it has to be on a different hoyoverse account
So theres no chance on getting it?
the email that says your account is linked to a hoyoverse, does it have any kind of ID number or anything like that in it or anything?
it only says hey debmos which is my game name
ok, but what you ask them is kinda dependent on which failed to link error message you got. a quick question though, i'm sure you have your reasons but new player rewards are the best they've ever been right now and it would only take you like a few hours to get your accidental account to level 26. you can still get your old account back and on your main hoyoverse account but it'll be a whole process. just double checking but if you still want to then i need to know what kind of failed to link error message you got during account retrieval
No like- I am on my main account, I can use both
I got some S rank stuff recently and I want to keep it..
do you mind sending me that email in dm's so i can see if theres anything in there that can help? cuz at this point other than remembering your old login info or finding an in game friend outside the game to look up your UID there isnt any options
I just want it linked to the hoyoverse account I have genshin on
ok so i'll need to know what kind of failed to link error message you got because there is two of them
Account name already exists?
not quite what i was needing. so try this. go ahead and do account retreival again and when it asks for the hoyoverse login on the second part use your hoyoverse with the genshin account on it. I know it already has the accidental honkai account on it but just try to bind it to that account and when it gives an account link failed error send me a screenshot of what that says
This is the one with genshin on it (level 14)
and this is level 26
thats not h ow you link a honkai account to a hoyoverse account
Damn
i understand whats going on now though, your honkai account is on its own seperate hoyoverse account under that username
im guessing you can sign into the game and all that with it right?
yeah
but the reason you cant "link" the two is because you cant just combine two hoyoverse accounts together like that. your honkai has to be unbound to a hoyoverse account to begin with to link it to a hoyoverse account. The only way to link a honkai account to a hoyoverse account is to first have an unbound honkai account and then do the account retreival button on the login page to link the unbound honkai account to a hoyoverse account that doesnt have a honkai account bound to it. so to do this you'd need to unbind both your old and your new honkai accounts so that your old honkai account is not bound to any hoyoverse account and your genshin hoyoverse does not have any honkai account bound to it.
the only people with the ability to do that is customer support but to be honest if you can access your account they usually cant help since the whole unbind process is strictly for account recovery (people that havent played in years and quite literally cannot log into their account) and requires a lengthy process to prove you're the true owner of that account, they'd have to do that twice for each account and since you can log in they might not. You can try but im just letting you know ahead of time it might not work. but you can find their email addresses in #how-to-contact-cs
Man.......Didn't realize linking a Honkai account via 3rd party account without Hoyoverse would just make another Hoyoverse account......
Dunno if it's okay to ask CS for a 2nd unbinding so soon.
How do I check when a Honkai or Hoyoverse account was made? In case CS will ask.
If you can log into the game you can go to ai Chan phone > login emblem if the account is old enough
It'll tell you when you first logged into that honkai account
Otherwise there's no way to tell exactly when
Thanks.
I NEED HELLLLLP
THIS IS THE 9TH TIME I DOWNLOAD THE GAME THIS WEEK
I FIXED THE LANCHER BUT NOW THE GAME STUCKK

Considering how bad your internet was to get the game installed this is 100% a connection issue, you need to use a VPN or if you already are using one then you need to connect to a more stable Internet connection
If you haven't tried a VPN I recommend proton VPN, it is very good and has a free option
I know it's frustrating but the game does need a decent\stable Internet to work right. But hopefully a VPN will get it working on your current Internet so you don't have to look for a different one
OOH maaaan
28th
my game crash should i send log or DMP file?
Only if you will get a 2nd crash in a row
This not a right moment for VPN
Send me output.log from %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3rd\
What?
I didn't understand


Press WIN+R
Paste %userprofile%\AppData\LocalLow\miHoYo\ then press Enter
Open Honkai Impact 3rd folder
You should find a output.log file. Send it to here.
Ok

Scene 'GameEntry' couldn't be loaded because it has not been added to the build settings or the AssetBundle has not been loaded.
Your game is damaged. Need a reinstall.
Wait what

btw, what's your processor
It worked on my friend laptop
Nice. The performance should be normal.
Yup
Let me check some ways to fix the game...
Then, something happened with non-steam version during install / work
But i cant put my account in the steam version
Btw i took it from my friend
Steam version have separated account system. Steam players stays only in Steam, hoyoverse account have access to other platforms (PC launcher / Android / iOS/ Epic Store)
I knew that after i downloaded the steam version

You trying to launch a non-steam version, right?
Yup
So, you have to ways:
- Official. Use official launcher to check the game integrity. But it will reinstall the entire game (download a 9 Gb package will be downloaded).
- Unofficial. Use unofficial BetterHI3rdLauncher https://github.com/BuIlDaLiBlE/BetterHI3Launcher/releases to check and repair only missing/damaged files.
It works, I checked it.
Sooo
Either redownload 9gb or use othe launcher
Ill try the launcher
The official one?
This one
Let's hope it works


before i install the new launcher
do i need to uninstall or delete the previous one?
New launcher?
yup the better one
Ah, no need to uninstall. BetterHI3rdLauncher also works like a stand-alone portable launcher
ok
now what ?
Options > Repair game files
Oh, right
Launcher doesn't know, where the game is installed. Press "Download" and choose already installed a non-steam game folder "Honkai Impact 3rd"
u r absolutely right
ok
From BetterHI3rdLauncher. You can turn on the log window by pressing Ctrl+L, while launcher is focused
i think its stuck
Scroll down

They replied! I'll be able to unbind the account and make the new binding. Thank you for guiding me trough this!
Yes
Ok
It worked
Updating settings

I think u fixed my problem @willow falcon

U a legend
Tysm


Im stuck at the "tap to login" section. Clicking does nothing, and im connected to a VPN. Disconnecting from the VPN just gives me a connection error
Oh sorry, I thought it was getting stuck cuz of that since I didn't think the game would launch if it's broken like that. Thanks you're a lifesaver 
If you're still getting this issue have you tried restarting your computer?
Yes restarting does nothing
Might be a cache issue then, it's hard to tell since no error message but try deleting your cache (note that this will delete the saved login info so you'll have to retype it and settings will be defaulted so keep that in mind) but here is how you do that #🔌technical-help message
I need help to retrieve my account 
whats up?
I can try to help
Can I dm u?
sure i guess
@junior jackal #how-to-contact-cs click on this link for customer support email addresses
Hi there. Is it possible to take landscape photos, on mobile, by using the in-game photo mode?
i tried updating the game twice but its always the same, yesterday once and today. how do i fix it? i wanna continue playing honkai 
it forces me to redownload the update all the way back to 0%
Should I be concerned about my Honkai being connected to a Hoyoverse account that's seperate from the main one my Genshin's connected to?
Besides being unable to link the Honkai Hoyoverse to my email.
you'll need to manually update it, the reason its restarting is because the download you are downloading is corrupted (usually due to a slow, unstable connection)
heres instructions on how to do that. #🔌technical-help message
thanks but my wifi is perfectly fine downloading it at 10 mb/s tho
i understand, it can still be unstable at high speeds though. 99% of the time this is due to a corrupted download file so please just try the manual update. if you really want to try something else first then the only other thing that i can think of off the top of my head that can cause this is not running the launcher as admin
thanks for ur help im downloading the file rn ill type again if there is another problem 
okie 
not really, in fact its probably more secure that way since quite a few account hacks are because the hacker goes after the genshin, not the honkai account but since they're both on the hoyoverse account they get both.
for security reasons though I would highly recommend setting a username since that CANNOT be changed. and also maybe making an email address for forgot password reasons and using it just for the honkai hoyoverse and nothing else
Linking Hoyo to a username won't affect my in-game username, right? The linking section in Hoyo mentions linking a username.
that is correct, your in game nickname is not related to any account username or anything like that. you can change your in game nick name multiple times a day if you want lol but a hoyoverse username cannot be changed. "linking" a username in account.hoyoverse.com's account security settings is basically just setting a username.
so proud of luna
All hail Tech Lord Luna.
nah im nowhere near anything like that lol i just dont have a life and spend too much time in here 

get a life same send help
@stoic reef @odd wedge

i cant help it i work weekend nightshift at home 
sends help

@strong thistle @stoic reef 
dont mind me just testing
!faq mandown
weird that it sometimes works for non professors/mods but oh well :p
unless there is ninja mods posting lol but dont mind me 
probably the bot thinks is useless with you here, that why doesn't talk(? 
lol maybe
but recent example #🔌technical-help message
probably sneaky mods if i had to guess since ai-chan can be used to send messages
Exactly.
I do this
HI3 v6.2 Manual Download
- Close launcher
- Open folder \Honkai Impact 3######\Games
- Delete BH3_v6.2.0_277a0ec45b1d.7z_tmp file (if present)
- Download through link below and place in the folder
GLB:
Mirror 1: https://d2wztyirwsuyyo.cloudfront.net/ptpublic/bh3_global/20221206102501_KIc60hdTxKT9HG9O/BH3_v6.2.0_277a0ec45b1d.7z
Mirror 2: https://prophost.ironmaid.xyz/_shared/_zipfiles/global/BH3_v6.2.0_277a0ec45b1d.7z
Mirror 3: https://drive.google.com/file/d/1vGxNwKn-HJdROsrFCvU8p6ccnpvW4gfF/view?usp=share_link
SEA:
Mirror 1: https://hk-bigfile-os-mihayo.akamaized.net/ptpublic/bh3_overseas/20221202111736_ukTCBTymDtINoYKI/BH3_v6.2.0_277a0ec45b1d.7z
Mirror 2: https://prophost.ironmaid.xyz/_shared/_zipfiles/sea/BH3_v6.2.0_277a0ec45b1d.7z
Mirror 3: https://drive.google.com/file/d/1XD76WOL3ADwFGO82iT2Uuii8okvQW8cz/view?usp=share_link
*✲゚*。⋆ DO NOT EXTRACT! *✲゚*。⋆
5. Run the launcher as usual.
Mirror 1: HoYoverse
Mirror 2: HI3Mirror
Mirror 3: Google Drive
yeah thats what i figured. :p im pretty fast with my current method though so its not a big deal
I did it for the lulz
it got me so mission accomplished 
I forgot my id and all for honkai and I changed phones, no way to retrieve now right ?
when was the last time you played?
cuz you can still login if you remember your login info
and if its been like years you can still retrieve your account if you remember your old login info
or at least guess from likely things but either way let me know about how long its been since you last played
It’s been 1 year maybe
I know my name I found an old pic ! 7th place is me, can I login using that ??
you need to know you username or email, and you password for the easy/faster way of retrieve account... your nickname (the name in the photo) doesn't work for login, but wait for luna and is going to tell you step by step what to do
unfortunately not, that is your in game nickname. not a username.
did you ever play on pc or just mobile? if you ever played on pc do you still have the game installed since you last played?
but it sounds like you need to probably link your account to a hoyoverse. you'll need to click on account retrieval on the login screen for honkai and try different things like google account login or facebook or try forgot password with your main (or any email really) that you have access to, maybe you'll get lucky and see your old account info like your UID and account level and stuff which at that point all you ahve to do is link it to a hoyoverse account in the next step
if you dont already have a hoyoverse account just click register now on the second part of the account retrieval thing in the game (the hoyoverse login)
guys, how to get my account back ?
i lost my first top-up bill and i can't remember my first device login
are you trying to fill out the form customer service gave you?
yes
I mean you'll need to fill out the form in most cases. did your account get hacked or something?
cuz it looks like you were playing just yesterday or something right? so im confused why you're doing an account recovery
yeah my account got hacked, someone changed my gmail to rambler.ru
that's my third account
ah i see. then yeah you'll ahve to fill out the form.
if you dont have the first top up recipt then just include any you do have. and for the first device login. theres no way to look that up so you'll just have to try and remember and make a guess
i have top-up honkai and genshin impact
i only have a date i buy it but don't have that bill
rlly it's very hard to remember
yes theres no possible way to look up that info for the first device login so you'll have to try and remember.
then yeah even if its not the first top up just include any top up recipts that you do have for honkai. you can include the date you buy in the additional notes. it wont hurt to include it
is the first device show on Device Login list ?
i saw 2 devices
my phone and my laptop
the top one is the earliest yes
be specific when you tell it too. dont just put "phone" or 'laptop" but put like redmi note 11s or like Dell Lenovo x364 laptop
Thanks for the info, I got my details from an old chat thankfully! Logged in successfully
you just have to wait for customer support to approve or reject it.
do you think they easily approve it ? 
nice! glad you got in 
if your information is accurate they'll approve it. The whole point of the form is to prove you're the account owner, it has to be accurate info because they're not going to just give anyone access to your account. if its accurate they'll approve it. if they reject it then you can try again and try to be more accurate, i've seen people get it right on their 4th try so you can try again if they reject it
i forgot to ask you
first device is the device show in Device Login List ?
i dunno bcz sometime i delete it
now i login on new device is the current device is my first device ?
if you deleted the stuff in that list then it wouldnt show up because you deleted it 
the first device used to login is the device you were using when you first played the game. that cant be changed because its the first device you used to play the game
like if you deleted everything in the list and logged in on your new phone then while that would be the only device in the list that clearly wouldnt be the first device used to play the game
it's impossible to remember 
i'm surely i lose my account
before Genshin release i used to play honkai maybe around 2-3 years ago
i use that gmail to bind to Genshin account
you played back when like chapter 9 came out?
for sea at least
yeah
and no idea what phone you had back then?
no guesses or anything?
a guess is better than nothing
i remember but idk what's my phone specs
you mean the model right? cuz you dont need to know its ram and storage. or at least if you know the model i can look up the specs

@worldly cipher 
i'm not sure, i have changed my phone 4 times

well just putting samsung is better than nothing though if that was your first phone
You only have 2 choices here
Answer is perfect
Or
Answer is clearly perfect
you already submitted it though. just wait and see if its not enough info and if they reject it then you can try to remember harder.
Do you know what's your 1st phone looks like
Back and front
okay
can you send a screenshot of the version number of your honkai app in the app settings?
I tried to update it but there isn't any update sogn
is that genshin account still count my first device ?
ok nvm, sorry i was thinking of a different issue. thats because you have the SEA version of honkai, do you play on SEA?
How old is your 1st phone?
Yeah I got sea
2-3 years
How can I update it
do you live in a SEA country or like in europe? just asking since your discord role is EU
Imo 2-3 years isn't a long long time to clearly forget the style of your phone
I live in Europe but got a sea account
My first device >> create Honkai Impact account >> Use that gmail to create Genshin Impact account (so idk if my Genshin account still count my first device login ) ?
Just think hard what's was your 1st phone style back then even just the Back of it
this link is the manual update. it doesnt show up in the google play store since google play shows apps based on region and so google play will only have the GLB version of the game, youll need to manually update every version update.
https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/seaapk/default
maybe Samsung
this link will always have the current version of honkai SEA region. so if you keep that link around and click on it again after the next update it will download 6.3 once that is the current version, etc
if it not be the correct one i'll change
You created Genshin on a different device but same email then that device is now your 1st device for GENSHIN ONLY
Like this?
no
genshin uses hoyoverse too so any device history would still be the same list for honkai since they'd both be in account.hoyoverse.com device list right?
*me searching samsung 2019
*
Alr thanks
i could see my honkai and genshin account on a same gmail
and my all characters
Imo in support you really need to mansplain them
So if you created a Genshin on a different device then that is your 1st device for Genshin only + mansplain them 
well sure lol i was just double checking that you knew of a device list that i didnt know about lol
right but gmail has nothing to do with the device used to start playing
I have create honkai account on 2018 with my first gmail > Genshin release 28/9 so i create it with my Hoyoverse account
thats a samsung galaxy s8
can i see what's that ?
just click on the link if you want to know. its a celebration gif
Looks like you need a hand
Oh so it's an s8+
I think support is ok if you say
Samsung S8+
Isn't that the same 
But anyway just use your gaming email if you want to create an account
first register maybe gmail required on Genshin right ?
s8 and s8+ look identical from the back, s8+ had a slightly bigger screensize and better guts but the back was identical
idk how did i register my Genshin account (i saw 3 option Facebook, Twitter, Google)
how i did? made a new gmail specifically for it and then just used that to make a hoyoverse, then used that to log in, then went back to account.hoyoverse.com and set a username and other stuff to secure the account
but i used gmail personally
Also do note
Link both email and phone number for 2FA
Gmail is best
Yahoo ..... 
but yeah support will probably not care if you say an s8 and it was really an s8+
now that i think about it i actually had an s8 edge, which also looks identical but had a curved glass for the edge instead of shell which made it "look" more 3d or something. screen protectors were annoying to find though lol
how can i find my first account login on Gmail ?
@carmine crystal
You already did submit a ticket right?
If they did denied your request because you have difficulties answering the 1st device login you can just submit another ticket your 1st phone used was a Black Samsung A8+
So why did I add the Phone color in Samsung because as I said earlier it's better to mansplain them
Tho your answer should be perfect or clearly perfect
You wanna know the device you 1st login in on Gmail?
Just go to your Google Account < Security < Device Log in
Be sure to check the date
Tho your 1st login device should be at the top
Correct me If I'm wrong here @stoic reef
yeah that sounds right
but since you already submitted the form @carmine crystal dont go trying to redo it or anything. wait and see if they reject it or not. they may approve it
and if you resend the form like a bunch of times that looks suspicious
Today i will test Houkai version 6.3 in Very old Notebook 
Now if you'll excuse me I'm just gonna be a piece of sh1t (Gonna play League of Legends)
1-10 fps + potential crash + BSOD + potential Freeze
ooh very old :o
i tried apho2 in a samsung chromebook 3... it did not crash but whew lad it was a slideshow
Replies should take an hour or a day
i meant how i can see my Email they sent from Mihoyo to my Gmail ?
Intel Core 2 Duo T9400 with Nvidia 9600M GT 
2 cores 
Wait I'm confused
You wanna make sure that the email you used is connected to Hoyoverse?
Just go to Hoyoverse login site and check the email that is link there
the Nvidia 9600M GT supports only DirectX 11 Feature level 10.1 
2 cores is still in the official FAQ for minimum recommended. along with 10GB of storage 
that's someone email, my email changed into rambler.ru
10gb
checks Honkai Folder
20gb

Ah ......
minimum now is around 25 (with all assets at least)
i never said anything 
i asked them earlier in the conversation and they said it was an .ru email but then i got a phone call at work and when i came back you were already talking to them

i will give the results probably in 1 hour 
cuz it'll take an hour to launch the game 
Oh sorry my bad
@stoic reef You handle this you know my health problems when it comes to this 
its okie 
take care of yourself and dw about this
they just need to wait on customer support anyways
@carmine crystal
Please do note this to avoid getting hacked
Don't download files offering free items / fps boost
Don't click links and putting your information there
Don't share account
Do link email and phone number for 2FA activation
Activate gaming email 2FA
Don't use the same password
Don't use your username as nickname
When using Hoyoverse on Web browser clear cookies after using them or just use incognito so that cookies used will be auto deleted (This is just for extra safety measures)
rambler.ru is like giga common to be changed to so they'll probably approve it
shiet that's russian email
jesus now i hate russian
man i can ask again ? first device login is a device i login my account on website (not in game) ?

ok
so pay close attention
the first device login is the device you were using when you first logged into the game. if you are talking about the honkai one then that is your old phone. if you are talking about the hoyoverse registration device then that is the device you used when you created the hoyoverse account which in most peoples cases is the device they were using when they first played genshin.
also if you are trying to fill out the form again then STOP! wait to see if they reject it or not before trying again
you already filled out the form and submitted it so at least wait to see if its accepted before going through all this work trying to mentally fill it out again.
sorry, i'm so nervous
please just work on calming down. this can sometimes take a little time and you wont do yourself any favors by being too nervous to remember anything properly
okay man this is my first time being hacked
follow what hero said to secure your stuff
copy that
but you'll be fine, probalby just went after your genshin
but they wont be able to do much before support gets your account back
its ok, if they reject it just make sure to include it in your second attempt
[Test Results]
Intel Core 2 Duo T9400 | Nvidia 9600M GT 512MB VRAM | 4GB RAM
Older Game mode Average Frames is around 30-32 FPS (Chapter 1 - 5 Story Mode)
Newer Game mode Average Frames is around 15-20FPS (Post houkai 2 is the most intensive , I got around 10FPS only , the new Story Chapter i managed to get 20-22FPS)
The test is using Low Settings at 1280x800 Resolution
thats way better than i thought it would. 512 MB shouldnt be enough to render the characters oh wait that resolution is the saving grace here lol

Rendering character is not possible , its always dissapear same as the 1GB VRAM

ah ok nvm then, i thought it was rendering all the characters and doing all the things like normal lol
the output_log detected the Nvidia 9600M GT have 1300MB of VRAM 
i think its using the RAM for VRAM
Maybe, it does have a thing called hybrid power which can allegedly switch between dedicated and integrated on the fly for performance so it sounds like it did that
if i remember HybridPower only can work for Windows Vista , the notebook only have 1 Graphics (Integrated graphics is disabled)
ah then nvm. it did say windows vista only but the article was also old so i thought that was just the current OS at the time of writing. i was also skimming it pretty hard 
i tried Windows Vista drivers for Windows 7 , i only got black screen after i restarted the notebook 
i mean im not surprised.... its vista 
only thing worse than vista in my opinion is windows Me
i never tried Windows ME 
only used Windows 98 and upgraded to Windows XP
that was smart lol. I too went from 98 to xp but ME was basically trying to be 2000 but built off of the 9.x kernel instead of the NT kernel like they did for 2000 so it didnt mesh well
very buggy on release and immediately dropped for 2000 so none of the issues it had got fixed in the like 1 year it ran, very few drivers made for it too for obvious reasons but one of the computers in my school ran ME and it took me the better part of like 2 days to get an old printer installed on it. I even had the right drivers for it and everything (half the time spent was finding them tho lol) but it just did not want to even detect the printer basically. i think it just randomly started working so i told the teacher to never unplug the printer 
the Windows ME need the MS-DOS to install the Operating system ?
yup, but get this. it restricted real mode dos so things like config.sys or autoexec.bat would only be used to set global environment variables lol

you could get into real mode though with a recovery cd apparently. but yeah it was a mess of stuff and was designed exclusively for home use back in 1999 so a lot of its functionality was stripped down
I remember the Beta Windows Neptune edition , its using Windows NT but it have so many MS-DOS Programs and it did not work properly 
never even heard of that, i know what im looking up on my next break lol but yeah that sounds like a mess 
It have Windows XP NT version if i remember NT5.0 or 5.1
I see so it's ok to play on this specs but super low resolution
but None of Windows 2000 or Windows XP drivers can get to work with that Operating system 

i have not tried the Lowest settings (the Low settings still have Ambient Occlusion and Shadow in Low settings , not disabled)
after a quick wikipedia i can see why none of it works. it never made it out of beta and was to be the first home use OS built off of NT code but you know how microsoft loves to.... leave things lying around to put it one way lol so it was probably still a huge amount of dos left in, especially since it never made it past beta
Prob tomorrow I'll be getting my upgrade but I don't know if I can play 1080p on a 2x8gb dual channel ram
Because even in 900p 1x8gb I'm experiencing fps drop (lowest 20)
look if you strap a 3070 to a raspberry pie and hook it up to a apple watch sized screen anythign is possible 

I think its only changed to Windows NT from Windows with MS-DOS based , because of that MS-DOS programs
they have not cleared anything unused MS-DOS programs 
yeah that sounds about right
But I'll try
I've been playing on Windowed mode(900p) for a year and I'm miss playing in Full Screen(1080p) XD
omg chat skery 
hmm nothin to see here 
just reminiscing about the time when just using a computer made you an expert whether or not you wanted to 
sorry for getting off topic 
In this whole conversation, this is the only thing I understand.
I know dual channel greatly increase fps but dunno if I can handle Honkai and Genshin on 1080p 
Mid (2) Settings btw
I'll just try it tomorrow
what gpu and cpu do you have again?
3200G Vega 8
I'm currently have 1x8gb and playing on 900p (Windowed)
Honkai = Mid Settings
Genshin = Low + 1.0 reso
i think it can handle it , but i dont know about Genshin with Medium setting
you should be able to handle honkai on high i believe with 1080p on dual channel
after new ram
I'm fine with Low settings I just want to play again on full screen
you can use the AMD FSR Upscaling method , i heard its added in Genshin
Low resolution + Low settings = Really blurry
I've tried it but didn't like it
I've been turning off AA since 2012

V-sync + AA = Off = Increased fps
FSR will increase the FPS , because FSR will render the game with Lower resolution and it will Upscale it to make it similar to the real resolution of the games
AMD FSR , Nvidia DLSS and Intel XeSS do that
@thick python

Genshin FSR makes the game characters blurry and on full screen there's a problem with artifacts making the player having motion sickness
Tho I heard they did bring hack SMAA
Tho I'm not gonna use that I'm just gonna leave AA off
one way of looking at it is that you turn off AA because you're a retro purist and love seeing your jagged edges and your pixels
I'm used to AA being off since I know it being off increase FPS
fair enough lol
Chrono Navi + the new event is resulting a lot of fps drop
Prob it because CN skills takes a lot of frames

nah clearly its because the games broke and you're trying to fix it. that would drop some frames anywhere 
Man my friend is so ..... 




