questions

[vestal dragon]

Between the 29th and the 30th, a lot of time has passed.

[storm flume]

Please contact the customer service for further assistance, @mystic solstice. Refer to subpoint 5.4 in #faq for further information.

[formal marsh]

Hi, @fervent talon.

[mystic solstice]

Hello, my house was stolen, and among the stolen items were my iPad and phone. All links from inside my phone were changed. I requested to recover the account, but support in the Arabic language refuses and the thief is considered the owner of the account. How can I contact PUBG Company and send screenshots and invoices and prove the veracity of my words?

[storm flume]

Please contact the customer service for further assistance, @mystic solstice. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

guuys quickly i really need help

its urgent

i gave someone my login details and he logged in and blocked me afterwards

how do i stop him from changing or doing stuff on the account\

mods pls help me

<@&481161015728406538>

[proper pawn]

Guys did vietnamese get taken out of match making language??

[storm flume]

Please contact the customer service for further assistance, @odd ice. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

Do you still have access to the account ?

If yes then link a phone no and logout out of all devices

Then check for access to social which was compromised

[long egret]

Is there any staff recruitment on going @polar marsh ?

[odd ice]

No

[marsh nymph]

Hello, I'm Konstantin and I have lost access to my account. He was linked to Facebook with login 79800825417 and email [e-mail].I have an account overview video and screenshots confirming that this is my account here is the link to the video https://youtu.be/rCoraiQM2lk?si=UGIAnsDLD_3QLnx9
I lost access to my account 3 days ago and can't log into it.
ID:5122891313
Имя:Mrkеу
Please block your account until we investigate the circumstances.The technical support of the game does not help

[storm flume]

Please contact the customer service for further assistance, @marsh nymph. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

Its been resolved
Thanks

Welcome

[empty oracle]

Yes

@odd ice

[odd ice]

It’s a bug with wow. You’ll need to restart the game after spectating wow match.

[empty oracle]

ok ty

[quiet plume]

Solution?

[vestal dragon]

@cyan citrus ?

[orchid ruin]

How can i get 60 us rp voucher card? I need 10 us to get rp I was opening supply crate and i wanted to turn off use us if you haven't AG and i pressed it but somehow it opend with 10 us and ag soo i have now left 350 us and Dont have voucher card what is way to get it

[astral shard]

How can i unlock the leaning button in metro royale?

[verbal sail]

Does anyone have a customer support email because it is necessary

؟؟؟

[cyan citrus]

The email for the customer service is [e-mail], @verbal sail. However, the only recommended way to contact the customer service is through inside the game.

[cyan citrus]

Can you mention the exact date along with month when you first time purchased the RP Prime Plus?

[vestal dragon]

31 august

[cyan citrus]

When did you contact the customer service last time, @vestal dragon?

[cyan citrus]

Please try again at another time or try again after 24 hours.

[craggy rover]

Hello , my account got hacked how can get it back pls

[storm flume]

Please contact the customer service for further assistance, @craggy rover. Refer to subpoint 5.4 in #faq for further information.

[craggy rover]

I did and they said they can't get it recover bc the information hasn't been approved and I sent everything right

[brisk sky]

Hello, I have been using the Android operating system for a long time and I was logging in to my account via Google Games. For this reason, I did not link my phone number and now I cannot log in to my account on iOS for this reason. I want to link my phone number.
When I try to connect it from my old phone, it gives a security problem and I cannot connect it, so I cannot play Pubg.

[vital slate]

Hello @mystic solstice , say your problem here with full and clear details and one of the moderators will read your message and will do their best to get back your hacked account again. 💚

[storm flume]

Please contact the customer service for further assistance, @brisk sky. Refer to subpoint 5.4 in #faq for further information.

[mystic solstice]

Hello, my house was robbed, including my iPad, and then he changed all my links because he had everything in his possession. After the local police caught the thief, he had sold my iPad. I tried a lot to recover my account, but I was rejected, knowing that I have all the account information and payment invoices. And the date of creating the account and my friends who I was playing with. He was rejecting my request because the phone did not pass the security test. Knowing that after the theft, he seized a phone factory and my phone. Over the course of a year, I used to charge wrenches and Royal Pass subscriptions from it and I was watching the investigator’s videos. Please look into my case seriously because I am tired and I have... Psychological problem and frustration due to the account. Thank you

[peak gale]

Please answer this.

[storm flume]

Please contact the customer service for further assistance, @mystic solstice. Refer to subpoint 5.4 in #faq for further information.

[formal marsh]

Everything that redirects from the game is safe and legit. Therefore, https://rmygames.com is official. :emoji_7:

https://rmygames.com is official. :emoji_7:

[odd ice]

Oh thank you 💙

[tawny zenith]

@formal marsh thanks

[vestal dragon]

Friday 1st December

[vestal dragon]

First I messaged pubg customer service on November 29th and told them everything, they told me that we have sent the rewards to everyone who was in your mailbox. The reward must have been received and if you did not receive the reward then you contact us again and let us know then when I checked the mail boxes I checked everywhere I did not receive the reward then I again on December 1 pub. Yes, I contacted the customer service and told them again that Sir, I have not received any reward in my mailbox.I have checked all the mailboxes, so they have sent me the same message again the next day, asking me to check your mailbox, if you have not received the reward, then please contact us, that means they sent me the same message again. Then I found out that there is no use for me to message them, they send me the same message again and again.

[night cloak]

Hello, I am adding money to my account, but my money is not credited to my account, can you help me? Game ID 5322539638

[whole ice]

Anyone have the popularity battle points table?

[odd ice]

Ask in #1092962294931128400

[cyan citrus]

Please try to contact the customer service again and make sure that you provide them with more precise details about your issue and try to include the screenshots as well. If your issue is not resolved through the customer service within 14 days and if you do not receive your rewards, you can let us know here on December 16th.

[odd ice]

From where did you purchase ?

[vestal dragon]

ok i will contact them again and then as you mentioned i will contact you again if they don't solve my problem

[night cloak]

Pubgm game sorry

[night cloak]

Pubgm game sorry

[odd ice]

Oh then you’ll need to connect ingame customer service.

[night cloak]

I connected but no response was given.

[night cloak]

I connected 5 or 6 times and got no results from any of them.

[odd ice]

Does it work in all regions??

[jaunty nimbus]

can we change this glide button location from here?

[cyan citrus]

It is unfortunately not possible at the moment, @jaunty nimbus.

[odd ice]

Yes ofc
Go to customize buttons In setting

[jaunty nimbus]

button not showing there

[quasi relic]

How can I solve my page problem

[cyan citrus]

A delayed response from the in-game customer service can be expected due to enormous number of requests every day. They will get back to you as soon as they have an update on your case. Please wait patiently in the meantime.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @quasi relic. We may otherwise have to mute you.

[formal marsh]

If you are outside the region, you may opt for Midasbuy instead.

[jaunty nimbus]

ok

@cyan citrus its very annoying when i touch there for movement
most of the time i ended up touching that glide buttoon

[odd ice]

Midasbuy doesn't work in Nigeria
Pls can u find UC shops that work in Nigeria

[odd ice]

Oh then it can't be changed
But why do u want to change it tho
It's perfect there

[jaunty nimbus]

its not perfect for me im a non-gyro player
so i need screen space there for controling

[meager pumice]

@odd ice i got this pernament outfitt when buy it for 60 UC?

Thanks

U buy it right?

[echo ibex]

Yes ofc

[meager pumice]

Cheap thing

[echo ibex]

Hello, still no news for African Server?

[cyan citrus]

It is not guaranteed. You have a chance to receive either the Polar Bear Set or Polar Bear Cover. Then, you can purchase the Discount Pack again with 360 UC to receive the both items.

[meager pumice]

Oh bro thanks @cyan citrus i almost lose 60 uc thats why i Always when buying with uc i ask here

[cyan citrus]

No worries, @meager pumice. You're welcome!

[odd ice]

U either get the outfit or the headpiece

[meager pumice]

@odd ice @cyan citrus thanks

[odd ice]

No problem

[echo ibex]

Hello, still no news for African Server? @cyan citrus

[wheat sundial]

@polar marsh <@&481161015728406538> Help please!

@static sleet @celest shadow

[clear spindle]

Regarding the issue do a File Claim when you login, @wheat sundial. Refer #faq 2.12

[wheat sundial]

i went to file claim but i can't write a great email, i can only write few words

[clear spindle]

You don't have to write that as a formal letter, just write what you have to.

[proud sequoia]

hello guys i need help

I deleted my pubg mobile account by mistake and I want to get my account back. Can a pubg mobile representative help me?

[clear spindle]

Unfortunately it's not possible to get that account back.

[proud sequoia]

But something like this, my pubg mobile account is still in the game, but the problem is that I can't log in.

[storm flume]

Please contact the customer service for further assistance, @proud sequoia. Refer to subpoint 5.4 in #faq for further information.

[mint delta]

Hello . my pubg mobile account has been hacked and support said that he is not able to reset it. can semeone help me plz !!!

[low stone]

@cyan citrus

[cyan citrus]

Hello! How may we help you, @low stone?

[low stone]

Come private please.

[mint delta]

My account, linked to my Facebook which I have been using since the 2nd season, was hacked. that during this time I never change the name Neither the linked account nor the location. I tried to recover my account unfortunately the hacker linked my account to his phone number.
I can provide all the necessary information, captures and games records, average payment, etc.

[cyan citrus]

If you have any questions or concerns regarding PUBG MOBILE, you may use this channel.

[cyan citrus]

Please contact the in-game customer service for further assistance with compromised or stolen accounts.

[low stone]

My friend trying to pay with Other region as you told me, But she already paid, but no thing is sent, She is trying again when she's reply i will tell you

[mint delta]

they said that the information i provided are not been approved and to ensure the security of my account, they are unable to reset it.

[cyan citrus]

Was the purchase successful on your friend's end?

[low stone]

Give me a second!

[cyan citrus]

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community.

[zealous kestrel]

@cyan citrus Facebook is not hacked! the hacker just used spoilt in the game to unlink the Facebook account! All it takes is for support to check that! but why are they lazy? Are they afraid of having spoilt in the game?

[olive sparrow]

anyway i can get more tier protections from ace master tier?

[zealous kestrel]

?!

[wheat sundial]

@cyan citrus could you help me please?

[sonic hedge]

Is that possible for reclaim hacked account with 2 days.?
When my account got hacked it took me 14 days +2 days weekend to reclaim my account. There is a guy said he can reclaim hacked account or got scammed account within 2days. And he charged alots of fee for service. I would like to know is that possible or is he just scamming other ppl money

[haughty pulsar]

help me my account is hacked and i cant request customer support because the hacker is sending false requests by my UID. how can i send request in other way?

[clear spindle]

It's a scam. The only possible way is to contact via the in-game customer service.

[clear spindle]

You should try via the customer service again.

[haughty pulsar]

i cant hes blocking me by sending fake requests by my uid i need to wait 7 days more and when i waited 7 days he did another requests i cant do that at all !

[clear spindle]

Try sending a mail on [e-mail]

[clever mango]

I sent a report about a streamer broadcasting the hack. Why was Tiktok not banned? When is that done, I sent it by registering

Why is it in the communications section? He flies in the car and hits behind the wall and comes down quickly and the car drives quickly why???

[proud jungle]

is gfx apps safe to use?

[clever mango]

@static sleet

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @clever mango.

[clever mango]

I did this, but now he is playing hack. When will his account be locked?

[cyan citrus]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[clever mango]

@celest shadow

[cyan citrus]

Please refrain from sending unrelated or misleading messages in this channel, @weak basin.

[cyan citrus]

It may take some time as Tencent receives an enormous number of reports. Please wait patiently. Rest assured, the cheating content will be removed soon. You may also refer to this latest announcement in this regard: #community-news message. And, keep reporting online PUBG MOBILE cheating content through https://pubgmobile.live/report. Thank you!

[clever mango]

I am a creator who has a recording as evidence of cheating, and in other streams they broadcast with all honesty, but I have a question: Has a report been invented about the Decord server that sells hacks and has a page as a store for selling through cheating? Does it classify it from that association to Tencent?

[cyan citrus]

You may report any online content that violates PUBG MOBILE's terms of service through https://pubgmobile.live/report, @clever mango.

The platforms not listed in the form are covered by the Other option. On those platforms, the content is monitored rather than removing it,

If you have found online PUBG MOBILE cheating content that is present on Discord, you may also consider reporting such content directly to Discord.

[clever mango]

And if I have evidence by recording a video that they broadcast publicly on the server playing the hack?

[low stone]

@cyan citrus

[cyan citrus]

Please refer to my previous response.

[low stone]

see @cyan citrus

screenshots

[clever mango]

good thank you

[cyan citrus]

Please make sure that you have enough credit in your account. If the issue persists, please try to contact the customer service of your payment gateway or contact the customer service of Midasbuy by sending them an email at [e-mail].

[cyan citrus]

You're welcome!

[low stone]

We'll try.

@cyan citrus She told me "we have enough money"

[cyan citrus]

Please contact the customer service of Midasbuy using their email ([e-mail]) or contact the customer service of your payment gateway for further assistance, @low stone.

[proud jungle]

@cyan citrus Do I have to complete all the rp missions from week 1 to week 8 to reach rp 100?

or i can skip some of them

[ornate totem]

It is not necessary to complete all missions

You can get RP points from various other things like opening crates, login, weekly missions, etc, @proud jungle

[low stone]

We really trying. Maybe that work ❤️

[sturdy lake]

ه ىثثي اثمح

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sturdy lake. Remember to read through #faq before asking questions in the support channels.

[night cloak]

What's the point? He's stopping Islam and punishing him

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sturdy lake. Remember to read through #faq before asking questions in the support channels.

[wind cargo]

What should I do when I changed the server from Europe by chance to north America because I wanted to check what will show changes in points, etc. and instead of getting out of it it it was confirmed and for 7 days I can not change the server can something be done about it? I don't want to be deprived of play for 7 days by mistake

[empty oracle]

How can I hide my character from visitors

[native pine]

@cyan citrus I wrote to you about my error on e-mail, but no one answered me

[green hollow]

Why was uc deducted from my account? How do I get it back?

[native pine]

Ms So why is he doing this? I have written to you and maybe you can help me

@cyan citrus

[formal marsh]

Good Morning, @wind cargo. Waiting for the cool down is the only way you can do. Spend your day well.

[formal marsh]

Good Morning, @empty oracle. Settings — Privacy & Social — (under Connections) Show Outfit: Disable

[weak basin]

seems you have bad internet

[native pine]

It always freezes when the enemy is near and when I die, then it gets fixed. It's been going like this for a few days and I think it shouldn't be a problem with the internet because I used the same interface before and it never crashed.@weak basin

[weak basin]

wait for mod reply but i think everyone have this #1172202850974187540

[native pine]

@weak basin Unfortunately, no, I asked my friends, no one has anything like this and I've never had it before.

[weak basin]

i meant everyone most of them cuz i dont have it either

does it happen always

cuz sometimes it might be the wifi 😄

[native pine]

It's been like this for 5 days 😭 my nervous system has been shaken

[weak basin]

ahhhahaahah

ye this kinda lit cuz you know when people are coming;v

i have a friend if he says "LAG" it means a team coming to us

so we get prepared :v

[native pine]

I know, but I can't kill, and when I get killed, it straightens up and doesn't stamp

[weak basin]

ye thats bad pubg needs to fix it

i dont really get why thats a problem maybe they have put so much code

and its making pubg bad

or smth is there 😄

[weak basin]

best to do wait for mod

they'll tell you what to do

[native pine]

In my case the whole map🤣🤣

[weak basin]

lol

[formal marsh]

Good Morning, @green hollow. This occurs when you have made an unauthorized purchase in the past.

[empty oracle]

Ty

[formal marsh]

Glad to provide you assistance.

[honest sedge]

Currently rp end date ?

[formal marsh]

Hello, it will end on January 13, 2024.

[honest sedge]

Why cant i keep the new deer vehicle in lobby ?

[formal marsh]

Hello again. The Icy Reindeer is categorized as a themed mode vehicle. Therefore, you may only use this in WOW Modes when the corresponding themed mode/event ends.

[obsidian sentinel]

Can I get some help with a PUBG I’d ? Admin please 🙏

[azure bronze]

Hello guys, i wanna ask something. I want to download resouce for skin and cloth where the package should i download? I dont wanna download all the resource

[night cloak]

Guys how do I update my wow creation

I need to make changes

When I click update it says copy creation

[cyan citrus]

Hello! How may we help you?

[obsidian sentinel]

Can you please refer me too the right direction my pubg id is hacked ,I’ve contact in game no response

[cyan citrus]

You can tap on the outfits that are not downloaded and the game will begin downloading their resource pack files.

[cyan citrus]

You should contact the in-game customer service for compromised or stolen accounts. A delayed response from customer service can be expected due to enormous number of requests every day. They will get back to you as soon they have an update on your case. Please wait patiently in the meantime.

[obsidian sentinel]

Thank you ☺️

[cyan citrus]

You're welcome, @obsidian sentinel!

[oblique reef]

my account got hacked someone put their 3rd link gmail and number i have never link my gmail and number first he removed my apple id in an hour and today enabled secondary verification and i can't login it happend 3 days it started on saturday can u help about it....

[ripe seal]

Hello can anyone help with my issue???

[odd ice]

You’ll need to contact ingame customer service.

[oblique reef]

i already did

what if they reject my info

does my account is lost forever??

[odd ice]

If you answered the questions correctly you’ll get the account.

[oblique reef]

i did but i can't put date of transaction correctly i bought uc on 2nd dec and i can't put that there only jan and feb are avaliable of 2023

[storm flume]

Please contact the customer service for further assistance, @oblique reef. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @ripe seal. Remember to read through #faq before asking questions in the support channels.

[ripe seal]

my account got hacked i already gave my info to customer service most of it is accurate but some i dont remember really the imp info i remembred and gave if they reject it is my account my gone forever

[brisk dragon]

i am getting this problem any solution
HDR + Extreme graphics on pc

[magic shale]

If any player already registered PMCO form with his account in a team . Is his/ her id can register again with another team?

[marsh sage]

I get this every time I try to solve the captcha to login to my account. Can someone help me out please?

[storm flume]

Please contact the customer service for further assistance, @ripe seal. Refer to subpoint 5.4 in #faq for further information.

[tame creek]

Where mask?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @brisk dragon. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[wheat sundial]

@cyan citrus hey may i ask you a question?

[cyan citrus]

It is available on Final Form of this X-Suit.

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Please make sure that you provide the customer service with all the accurate and required information. They may not be able to proceed with your request otherwise as they may not be able to verify the ownership of the account. As an owner of the account, it is your own responsibility to provide the accurate and required information. Please continue with the customer service and wait patiently for their response.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may join the Discord server for PUBG MOBILE Esports:

- https://discord.gg/esportspubgm

[wheat sundial]

i got banned for 10 years saying: "Security violations, please download the app from official and authorized sources"

but i downloaded it from app store

[cyan citrus]

Please refer to ⁠#faq sub point 2.12 for more information regarding account suspensions and avoid repeatedly asking about the same matter as this is something we unfortunately cannot help you with, @wheat sundial.

[wheat sundial]

It's just that i checked it and didn't help, not trying to ask the same quesion or being rude, but there's nothing on my account i don't understand

i claimed the file, could you at least check it if it's good?

[cyan citrus]

We unfortunately cannot help you with this through the community, @wheat sundial. Please refrain from repeatedly asking about the same matter and refer to #faq sub point 2.12 for further instructions.

[wheat sundial]

could you at least just check it, that's all i'm asking, it you be really appreciated

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat sundial.

[meager pumice]

How this Works @cyan citrus

I want know how much uc i need spent so i get it 100% pernament... 1key

[hushed oracle]

how to watch how much money you put into the game？

[meager pumice]

It cant be found

[modern quest]

I wanted to know, How much UC it costs to get the Fiore energy bar to 300?

[hushed oracle]

7k

8k

[modern quest]

Thank you

[meager pumice]

@modern quest is then 100% x suit?

[formal marsh]

Hello! You have to keep accelerating until you reach Level 7 to get one key. Amount of UC may depend on your luck but prepare at least 20K. Hope this helps.

[meager pumice]

It helps me but pubgm devs not bcz i wont spin 20k UC for 1 car skin.
Thank you for help!

[formal marsh]

Hello, @hushed oracle. Go to Settings — Account — Customer Service — Purchase — "Where can I check my purchase records?"

[meager pumice]

I didnt know this can be done i Will chek mine too

[formal marsh]

Anytime.

[formal marsh]

Yay! Glad you knew something new.

[hushed oracle]

thx

[formal marsh]

My pleasure. Feel free to approach us when you need assistance. Keep safe.

[ornate thistle]

Hi! I would like to report a cheat program! website and discor channel they sell the program

Hello, @oblique linden. Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report. As for the Discord server, please contact Discord at https://dis.gd/contact.

Please also note that https://discord.com/channels/393088095840370689/1160849852658356245 is meant for reporting behaviour within this Discord server only. Please use https://discord.com/channels/393088095840370689/481200416349224980 for PUBG MOBILE-related questions.

[obtuse frost]

Can I get direct contact with support?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse frost. Remember to read through #faq before asking questions in the support channels.

[obtuse frost]

My account has been hacked and who hacked my account using mobile number verification and all the time ask me for that code , I have all proof needed for the account details and every thing

[odd ice]

Check this video for how to claim your account if hacked :- https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D

[obtuse frost]

Is not help I did all that steps , and they said is not required, they don't even try to give information about what is wrong and which info is not correct, just rejected requests , now is already 15 days I try to recover it and nothing work , that hacker will start remove linked accounts of Facebook and Twitter and lose my account for ever

AI support is definitely will never help , how is big company like this can't put people able to help on this cases

[obtuse frost]

There is any way to direct contact?

[night drum]

Hi, all! I'm trying to invite friends to the server, but it says the inivite is invalid. How can they join from the app?

[odd ice]

You can contact through mail but recommend way is through ingame customer service.

[obtuse frost]

Which mail ?

[odd ice]

The email for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[obtuse frost]

thank you 🙏

[fervent talon]

When I change servers to europe it shows I get 16 ms, but when i play erangel i get 160 ms, why is this?

[fervent talon]

@odd ice

[pulsar grail]

Because you've been matched with players that are not in the EU

[fervent talon]

how do i change that?

[pulsar grail]

Players from other countries playing EU server

[pulsar grail]

How to change server?

[fervent talon]

Im on europe

[pulsar grail]

What did you mean by "how do I change that"

[odd ice]

You shroud select the server where you leave

You’ll get the lowest ping in that.

[fervent talon]

It said I should change servers to Europe as I would get 16 ping on it, so i did, but when i join a match I all of a sudden get 160 ping.

[mortal turret]

Is Midasbuy a legit website to buy from? Also does buying from Midasbuy.com like buying from PUBG? If so, does it give Purchase Gift too?
I greatly appreciate any form of help.

[fervent talon]

I did

[pulsar grail]

Minimum ping is 20ms

But yes

Cross server players are in that match

[fervent talon]

So how do I change that.

so i dont match with people from Asia

and stuff

[odd ice]

You may purchase UC in-game or via https://pubgmobile.com/pay.

[fervent talon]

And on the map livik i get 20 ping, but in erangel I get 160.

[odd ice]

If your from Europe itself then you should get the least ping.
Check whether your friends with whom your playing are from Europe.

[fervent talon]

I mostly play by myself.

[pulsar grail]

The most you can do is set your matchmaking language to the country youre in if its not English only

[odd ice]

And if it still high then check whether your using dns or vpn.

[pulsar grail]

As it is a player based matchmaking

[mortal turret]

So Midasbuy is not very trustable?

Since they got amazing deals for UC.

[cyan citrus]

Yes. You can receive the perks of Purchase Gift event after making a purchase on Midasbuy. However, the bonus UC will not count towards the total UC purchased in the event.

[odd ice]

It’s is trustable but make sure that you go for the real ones

[odd ice]

The link is of Midasbuy itself

[mortal turret]

I apologise sincerely. What is meant by “the bonus UC will not count towards the total UC purchased In the event”?

[clever mango]

How do I report on a personal account when I have the evidence and evidence?\

[mortal turret]

I sincerely appreciate the information you have provided me with. I may consider buying the UC from the website for its promotional offers.

[mortal turret]

I greatly extend my gratitude for the amazing information you have provided me Quendi, amazing moderator through my perspective.

[cyan citrus]

If there is additional UC available when you make the purchase, this will not count in the perks of Purchase Gift event. Only the base amount will count. For example, if you make a purchase of this amount as shown in my screenshot, only 600 UC will count in Purchase Gift event.

[cyan citrus]

What do you want to report it for?

[mortal turret]

If Midasbuy bonuses don’t contribute towards the Purchase Gift event, does purchasing straight from the original game contribute into the event? Also, is the bonuses legit? It seems pretty off and sketchy.

[cyan citrus]

Purchasing from both in-game and from https://pubgmobile.com/pay will count towards Purchase Gift event, but only the base amount. The additional UC shown after the ''+'' sign will not count in the event, @mortal turret.

Purchasing from both in-game and https://pubgmobile.com/pay are legit and authorized means to make purchases.

[mortal turret]

I express deep gratitude for the exceptional information you've provided. Your service and invaluable assistance are truly remarkable. Wishing you an outstanding day Quendi.

Also, may I know does purchasing from Midasbuy takes time to arrive?

[cyan citrus]

For most of the cases, It should be instant, @mortal turret. For some cases, there may be a delay before you receive the purchased amount in your account.

[mortal turret]

Lovely, have an outstanding day Quendi

[cyan citrus]

I want to report the channel to those who distribute cheats

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @oblique linden.

The platforms not listed in the form are covered by the Other option. On those platforms, the content is monitored rather than removing it,

If you have encountered the violation on Discord, you may also consider reporting such content directly to Discord.

[cyan citrus]

You too! 🫶

[next hollow]

If I delete my account can I still be able to change the pfp in game ??

[clever mango]

He's playing cheating

@cyan citrus

[cyan citrus]

Where did you encounter this violation, @clever mango?

[clever mango]

Live works on Facebook, but I cannot get the page ID. How do I get it?

@cyan citrus

[clever mango]

Live works on Facebook, but I cannot get the page ID. How do I get it?

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @clever mango.

[clever mango]

ok thanks

[cyan citrus]

You may try to use this service to find the necessary page identification: https://lookup-id.com/.

[clever mango]

thanks

[cyan citrus]

You're welcome, @clever mango!

[elfin granite]

Hello

My account has been hacked

And the hackers blocked them with two-factor authentication

How i can recuperate

It ?

<@&639889499718942720> <@&481161015728406538>

[somber sky]

Hi

Code?

Pls

[storm flume]

Please contact the customer service for further assistance, @elfin granite. Refer to subpoint 5.4 in #faq for further information.

[modern quest]

is there a way to give popularity without the level 25 required and 15min play time?

[lusty python]

So is there any way to get actual support from a live conversation? Someone somehow hacked completely into my pubg account, only an email linked and it is secure.
They somehow locked email verification for a few days so i couldn't change my password. (And this is without getting a bunch of emails that weren't from me. My old password was still up as well.
I haven't played in months but these hackers have ruined my account in every way someone can.

[dusty bison]

hello

any one here

[tidal sorrel]

@lime juniper pls check dm

[odd ice]

https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D

[odd ice]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response within 30 days if your application is approved.

[native pine]

@cyan citrus

[arctic dagger]

My friend's account was stolen, but he only used one pipe binding. Is there any other way to save it?

The bound account has been deactivated by the other party. I🥲

[lusty python]

What is up with the account theft.. I'm trying to figure out how to get some real support because someone trashed my whole account.
They did not manage to interfere with my linked accounts however because i have not been active for a while.
But they have spent all of everything on complete garbage. BP, silver, G, UC, forge gems, season coins.
But there is no live support service apparently and the in app support is horrendously bad. *explain your issue in 300 characters" only to get a copy paste reply of check my linked accounts. (My email is secure AF, my phone is required to login)
They even blocked the only method to change the password for several days.

[eternal tiger]

@lavish mountain: https://bit.ly/3uDSJZv

[marsh cairn]

hello, my account is hacked how can i get it back

[night cloak]

How am I supposed to get my acc back? :/

[storm flume]

Please contact the customer service for further assistance, @lusty python. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @dusty bison. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @arctic dagger. Refer to subpoint 5.4 in #faq for further information.

[formal marsh]

Hey there, @modern quest. The account must have Clout Level 8 as far as I know. Let me know if it works.

[storm flume]

Please contact the customer service for further assistance, @marsh cairn. Refer to subpoint 5.4 in #faq for further information.

[arctic dagger]

We didn't click on the link
It felt bad when the FB channel was hacked and deactivated by the other party. It was the only way to log in... We have been playing for four or five years and have invested a lot of money. 🥲What was stolen by the other party was our memories.

We also do not provide personal information on other platforms

I suggest that if the login is abnormal, for example, the IP address is different from the login place, some processing needs to be done, instead of allowing hackers to repeatedly steal other people's accounts that have invested time and effort. This is unfair. Why do players have to Without guarantees, I kind of want to give up on this game.😢

[night cloak]

What should I do? :((((

[odd ice]

Your answers are not correct or your not using the most used device for that account

[night cloak]

I think some of them

One is my previous email linked to the acc

I forgot my previous email link to the acc

Also about the UC purchase date

I never purchased UC before so what do I answer?

[odd ice]

Wait for mods for this

[night cloak]

Ok

Also the previous device that I play in the acc is not available

[odd ice]

Then there i don’t think you’ll be able to get your account back

[night cloak]

I remember my previous device name that I play in the acc

[odd ice]

As you don’t have the old device and don’t know your previous email

[royal pebble]

@odd ice

Hey

[obtuse frost]

I know you try to help , but the system is broken they sell randomly accounts in websites they don't need to hack our social media accounts, they hacked the account directly specially that accounts which without Mobile number

In turkey we try to add mobile number but we don't grt code for verification so we use our accounts without Mobile number

[odd ice]

They can’t hack any account without social media.

People use there id pass on phishing sites and give access to them

[obtuse frost]

They did , and they logged inside the account without Social media accounts

[night cloak]

No chance

[odd ice]

They can only with social media or with all the details of your account.

[obtuse frost]

My Facebook and Twitter didn't opened from any other place and they opened my account and put number and now they are use it

And tomorrow will unlink my social media account for get unable to get it back

And 3 time asking for recover my account and system rejected, and service tell me try again and again and again

I used my account without skins from 2018 and when I got skins at 2022 now I got hacked this not good I have all purchases details but they don't accept it

[obtuse frost]

Still mail not work

[modern quest]

It worked for me, needed account level 5 or so to give popularity that can be bought from treasures like golden popularity

[cloud tapir]

Fix this bs please

It glitches, doesnt let you type, and the keyboard stays stuck until you leave and re-enter the game

[cyan citrus]

Please perform a routine repair of the game from the login menu and try again, @cloud tapir. If the issue persists, please include a video recording of the issue.

[cloud tapir]

I did and its still the same ill try and send the video here if not ill dm

I did the routine update as you asked me to, the problem is still there sadly

[arctic dagger]

Does the game have customer service that can help me retrieve my account? Can provide past purchase records of RP😢

[cyan citrus]

If your account has been compromised, you can contact the in-game customer service for further assistance, @arctic dagger. You can contact the customer service through inside the game using the Customer Service option located in your Account settings of the game or through the login menu using the Help option located at the right side of the screen.

[cyan citrus]

What is the device you are using and from where did you download the game?

[cloud tapir]

Poco f5, google play

[cyan citrus]

Can you try to install and use a different keyboard like Microsoft SwiftKey from the Google Play Store, @cloud tapir?

[arctic dagger]

Because there is only one channel bound, but the channel was changed by hackers, the account password was changed, and the verification email and phone number were replaced, and the other party also deactivated FB. I tried asking the in-game customer service about the problem, but there was no helpful answer.

[cloud tapir]

Ive used this keyboard for years, even in different phones, poco x3 pro and a few Samsungs, never had any issues

I can open pubg in my poco x3 with the same keyboard with no issue

The processor is the Snapdragon 7 gen 2+

This never happened to me in any other game i play

(warzone mobile, r6 mobile, arena breakout, cod mobile)

And on older versions and older devices on pubg, had no such issue

[cyan citrus]

And what if you try the keyboard I have mentioned above, @cloud tapir? Does it resolve the issue for you or not?

[cloud tapir]

I wouldnt wanna change a keyboard, when for 5 years had no trouble with anything

With multiple devices and multiple versions of pubg

As i said i can use my poco x3 pro with the same keyboard and it works fine

[cyan citrus]

You may follow these steps mentioned in this video recording to submit an account recovery request: https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D. Please make sure that you provide the customer service with all the accurate and required information and make sure to submit the request from a device that you use more often to log into your PUBG MOBILE account.

[cyan citrus]

I want to confirm if you have the issue only with this keyboard and if changing the keyboard can fix the issue for you.

[cloud tapir]

Ill update the game on my poco x3 and try and see if it has the same issue, maybe its the update

Because on that phone it worked just fine before i bought this one

[cyan citrus]

Can you try to check the keyboard I have mentioned above one time and see if the issue still persists or not, @cloud tapir?

[cloud tapir]

👍

[echo ibex]

Hello @cyan citrus no news for the African Server? Event end today

[cyan citrus]

We unfortunately do not have any further information in this regard at the moment, @echo ibex. Please keep an eye out on #news for future game announcements.

[cloud tapir]

Same thing

Hope this gets fixed soon i think its a problem for androids generally

Because i did notice a massive decrease in people texting in the area i selected

Anything else you want me to try?

[cyan citrus]

Can you try to check if you have the developer options and try to disable the developer options, @cloud tapir? Also, try to check for any software updates for both your device and in the Google Play Store. If the issue still persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cloud tapir]

No updates to the system and no developer options

And ive submitted bugs way before and got nothing back so im just leaving this here

Im not doing anything else now, i only joined the discord server to submit this issue

Since the devs or the people who help them can directly take the issue to them

[cyan citrus]

I could not find any of your old bug report, @cloud tapir. Can you try to submit a new one in #996546243859853424?

[cloud tapir]

I meant submitting them through the game not discord

And im talking bout bugs when i used to play pubg on a daily basis a few years ago

Now the game is much better and gladly all of them are gone

But seems like this one is new

[cyan citrus]

Feel free to report any bugs that you may encounter in the game through #996546243859853424 in compliance with the channel's guidelines, @cloud tapir.

[cloud tapir]

And when will it be fixed?

For me it isnt a serious problem i mostly focus on the game, but im sure for allot others its a very serious issue

[cyan citrus]

After you submit a report in #996546243859853424, it will be reviewed by Tencent, and if there an update regarding this issue, you will receive it in the same post.

[formal marsh]

I appreciate this. Thank you for letting me know.

[lusty python]

False, only email linked and haven't done anything related to the game in months. My email has several levels of security and requires my phone to login.

[split frigate]

Who can give me 60 uc pls?

[lusty python]

What is the cool down on email verification codes? Somehow the hacker got back into my dang account AGAIN. The really frustrating part is that i have not received any verification emails but the system says "sending to frequently" and it doesn't show anything else connected to my account. I forced out all devices and went to try and change the PW again.

[cyan citrus]

Please try again to request for the verification code at another time or after 24 hours, @lusty python. For further assistance with compromised or stolen accounts, please contact the customer service through inside the game.

[cyan citrus]

Please be advised that begging is against the #735483472432594994. There are different available opportunities like #matches, #cheating-news, #game-events, #events, #opportunities and #1092923511019942039 for a chance to win different rewards including UC.

[analog folio]

When will Charisma Ranking be available again as it’s been offline for 3 years. Do you still plan to bring it back?

[viscid vapor]

hello guys

[alpine flower]

plat 3 means i will only get bot enemies? previous 4 matches of which 3 were only bots and 1 match where only few real enemies

[clever mango]

Hello, I have a question: What should I write in the bonus list? He is asking for a number consisting of 12, what does he mean by that?

@cyan citrus

[whole burrow]

Hey, i have my friends account which they gave me, currently I'm logged in with twitter but i do want to remove their email but sadly they don't have access to email or remember their email is there any other way to fix it? if you have any solution I'm looking forward to fix.

if they have logged in can they remove? without having gmail access?

[clever mango]

@cyan citrus

[summer finch]

Is it true that African server is coming up

[cyan citrus]

Please refrain from sending such external links in the server, @summer finch.

[summer finch]

@cyan citrus am sorry. It's was a mistake

Please are we getting Africa server?

@cyan citrus Please are we getting Africa server?

[lusty python]

I have made several tickets because the replies i have been given have been only copy-paste replies and no actual help. Only getting 300 characters and then not being able to reply to the same ticket is really frustrating.

I can't even get my username back because they used all of my rename cards.
I don't know how they keep logging in, i was able to change the password a couple days ago but they got on again later that day.

[clever mango]

@viscid jolt @lime juniper He is a liar. I am watching him closely. He does not tell the truth. He plans to play secretly so as not to reveal that he has a hack, and that he put an account that was reported on in his new account. Every time I follow him, I get blocked. This is because he is afraid that I will expose him.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[winged umbra]

Hello. I’ve been using the same headset (Hyperx cloud II) on my iPad Air 3 for the past 2-3 years and I’ve never had a problem with hearing game sounds.
Recently I’ve switched to iPad Pro 11 and I had to buy a USB to 3.5mm adapter from Apple to keep using my headphones.. however the in game sound is completely different. I can’t tell where footsteps or gunshots are coming from.
How can I possibly fix this? Is there an in game setting or something? Thanks

[eager minnow]

Bot lobbies is for noobs only

[alpine flower]

Ohh to mods one match I played with @eager minnow , was full of bots too

= Mira noob aunty

[cursive tartan]

Yoo guys please hlep me my account has been hacked and I cant access it anymore by twitter or email because he add his mobile number what can i do

[odd ice]

https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D

[odd ice]

Might be a problem with the adapter

[pale nymph]

hi is this upgradable ?

it says so but i don’t know where to upgrade it

[cursive tartan]

I can't access my account

[wind cairn]

I dont if its happens just on me or others but when gaame starts island the enemys and the top plane players are invisible

[plucky ocean]

Hi

My account has been hacked Using mobile number (Third link)

[plucky ocean]

Yes it is with Firearm

[cursive tartan]

I guess so

[cursive tartan]

Me too what should we do?

[pale nymph]

i searched the lab there is no grenade section and it’s not there

[plucky ocean]

I had already Complained About that

[cursive tartan]

Can you please teach me how since I couldn't get into my account

[plucky ocean]

Man go to help

[plucky ocean]

Section and There you'll see Login issues

[pale nymph]

oh nvm i need to get the ak to elimination broadcast to unlock it

[cursive tartan]

I tried they said there is already a complaint

[plucky ocean]

Then wait for 7days

[plucky ocean]

Yes man

[cursive tartan]

The hacker has request to unlink the social media and so on

[cursive tartan]

It's not me

[plucky ocean]

So what man

[swift zephyr]

Hello! My pubg mobile account was hacked He unlinked the email and phone number, I still have the Google Games Twitter from the link! Could you help with this problem?

[empty oracle]

Guys I made an impossible shot by pure luck: by shooting in the smoke without knowing people are there and I just shot few shots and i am shocked. Will I get falsely banned?

[plucky ocean]

Maybe

[odd ice]

Check second part of video

[obtuse frost]

Hello bro

[night cloak]

I contacted but the next season was not given to me?

[ebon loom]

why?

[night cloak]

Contact customer service

[plucky jackal]

Can your give some uc please 🙏🏻 51414434099

[night cloak]

How can I log in to my account from a new device after the end of the current ba---n period?"

[cyan citrus]

Hello! Can you share a screenshot of what you are referring to, @night cloak?

[plucky jackal]

Ok

[cyan citrus]

Please be advised that begging is a violation of the #735483472432594994. You may check different opportunities such as #cheating-news, #matches, #game-events, #events, #1092923511019942039 and #opportunities for a chance to win different rewards including UC.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @ebon loom.

[cyan citrus]

Please elaborate on your concern and share a different screenshot after changing your game language to English.

[queen storm]

Does winning a game count as a death? Will my kd go down if I win but only get few kills

[plucky jackal]

Ok

[undone ember]

I am having a problem logging in to my account When I try to log in with the wifi in says network error And when I use mobile data it doesn't open Facebook for some reason

[cyan citrus]

The K/D ratio refers to Kill-to-Death ratio every single match. You will need to get equal or higher eliminations than your current K/D ratio every match to be able to maintain or improve your current K/D ratio. For example, if you have a current K/D ratio of 4, you will need to make sure to at least get 4 or higher eliminations. If you get less than 4 eliminations in matches and win the matches, you K\D ratio will decrease.

[cyan citrus]

Please change your game language to English first.

[undone ember]

I don't know what to do

[cyan citrus]

If you are not cheating, no. Accounts are suspended only for violating PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms/en.html.

[cyan citrus]

Can you please share a screenshot of the issue you have encountered?

[storm flume]

Please contact the customer service for further assistance, @swift zephyr. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Bro can I translate it in google?

[elfin granite]

i seend you a DM pls i need hlp

[night cloak]

I cannot entire to the game🤓

[undone ember]

Network error

With a perfect wi-fi

[cyan citrus]

Hello! Decisive Day Grenade is an exclusive throwable. It can trigger all the unlocked elimination effects of the matching firearm finish. Once you have upgraded the Decisive Day - AKM and get the elimination effect, you can use it on the grenade as well.

[cyan citrus]

Could you please share a screenshot of it?

[undone ember]

There's a cooldown

Sec

[night cloak]

.

[elfin granite]

pls can you help

[cyan citrus]

It your account is suspended, you will need to wait until the specified time to be able to log in on any device.

[night cloak]

Can I log in with my new device simply?

[cyan citrus]

What is the device you are using?

[undone ember]

OnePlus Nord 2

256GB

[night cloak]

When the ba--n end

[cyan citrus]

If your account is locked, you cannot do that until the specified time on the account suspension dialog box.

[cyan citrus]

Please refer to time mentioned on the account suspension dialog box.

[undone ember]

Why?

[cyan citrus]

Please perform a routine repair of the game from login menu, clear game cache and reset your device network settings through Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Restart your device and try to log in again, @undone ember.

[undone ember]

I already did the second oart

Part

I'll try it

[undone ember]

Do I clear only cache or data too

[cyan citrus]

Just try to clear game cache, @undone ember.

[jovial snow]

How do I get the scout uniforms bots wear?

[ornate thistle]

players from the gulf are buying the 24,000uc package through pakistan on google play for the cyberweek event giving them a price advantage over the rest of the players. Please look into this. Thank you.

Reach out to the customer service for further assistance regarding this matter, @quaint goblet. Refer to subpoint 5.4 in #faq for further information. Please also note that https://discord.com/channels/393088095840370689/1160849852658356245 is meant for reporting behaviour within this Discord server only. You may use https://discord.com/channels/393088095840370689/481200416349224980 for PUBG MOBILE-related questions.

[eager minnow]

Nope... say whatever you want..

Come 1v1 noob uncle

[odd ice]

@celest shadow is exchange of rare pop in ratio of more than 1:1 against the terms of pubg ?

[lusty python]

Try using the extra login options. Someone hacked my account and made the verification request system freeze somehow, so i couldn't even login with pw from "suspicious activity" but i was able to login via google play. (Button beside 'use phone/email' login)

[bright reef]

No, as long as the trade doesn't include anything outside the game.

[odd ice]

But trade of it for UC is against the terms

So waiting for an official to clarify it.

[lusty python]

Same as above, doesn't exactly help save your account, but it bypasses other login restrictions and you can go into settings to logout and force kick all devices over and over. (Bottom left in settings)

[bright reef]

It's not a violation of ToS as long as you're not sending anything that costs real money.

You can give 1k for a rare 200 popularity gift.

[odd ice]

As per my knowledge sending pop for getting UC is against the terms

[bright reef]

Yes my student, it is.

[odd ice]

Yes but let a mod confirm it

[bright reef]

Consider a mod said it.

[odd ice]

Okay

[bright reef]

Good boy now finish your math homework

[odd ice]

I’m not a kid to go to school

You can carry on with your homework.

[swift zephyr]

I'm not logged in! To exit, he set passwords and authentication

[lusty python]

You said you still have your google 'games' which i assume you mean the google play account, which is connected to the google app store. Using the google play login bypasses everything. I wasn't able to use my normal login methods (email with pw/verification code) but google play did work. Press the little button right beside the email login selection. Then you should see the google play controller icon.

[buoyant gazelle]

Please help me who can help me to get back into my account ، My account is on two links, the first is Twitter, mobile number, I logged in with Twitter today but it asks for a mobile code But my number is closed and the code is not returned. Please help me

[eternal tiger]

#chat message

@tulip mauve Here you go:

https://pubgmobile.live/report

[spice shell]

hello how can i change my email in the game? i wasnt paying attention and put my account info on a scam website, i already changed my facebook password and unlinked it but i cant change the email

[spice shell]

@cyan citrus @ornate thistle

[brittle crown]

pubg i need help

Trying to login to my account and it’s asking for the code sent to my phone number

[ornate thistle]

Hello! You can change your linked email from Settings > Account > Email linked > Change. We also recommend enabling Secondary Verification through your Account settings of the game if it is still possible.

[ornate thistle]

Hello! Did you not receive the secondary verification code that was sent to your mobile number?

[buoyant gazelle]

@ornate thistle

[ornate thistle]

Please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there. You will receive a response on the email you provide to the customer service while submitting the account recovery request within 14 days.

[buoyant gazelle]

I applied there, and they replied that I could not apply again

[ornate thistle]

This means that the information you provided to the customer service is not accurate. If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.

[brittle crown]

But l didn’t receive the code

[buoyant gazelle]

How to re-order Fast Make sure I can give you all the details to make sure it's mine

[brittle crown]

No it’s the correct phone number even if it has ** l know it’s the one because of last 2 digits and first 2

[buoyant gazelle]

I have my cell phone number, the ring goes, but the code is not returned

[lusty python]

I was able to login with my appstore account after a hacker overloaded the verification system. It bypasses the verification code request. There is a extra button on the right.

[shy jay]

I one a flash challenge on twitter on the official page @PUBGM_DE and I sent my ID but I haven't received the uc prize

[ornate thistle]

Please contact the in-game customer service again for further assistance with account related issues.

If you are unable to receive verification code text messages, please confirm that the phone number you used is the same phone number that is linked to the game account. If so, please try the following steps:

1. Ensure that you entered "0" before the phone number.
2. Try changing your network environment (4G, WiFi, etc.).
3. Contact your mobile carrier to see whether the message is being blocked, and if it is, request for it be unblocked.
4. Uninstall any spam block apps on your device which could be blocking the message.
5. Ensure that your cell service is not currently interrupted by your carrier due to a lapse in payment.
6. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.

If the problem persists, please reach out to in-game customer service and provide screenshots of the Code Sent message and the missing text message in your phone.

Note: If the page where you submit the claim does not have an option to upload screenshots, please save the screenshot or video first and upload it to a website which can provide a shareable link (it is recommended to set the link's permissions to public), then include the link when submitting your claim to the customer service, @brittle crown, @buoyant gazelle.

[odd ice]

<@&481161015728406538> pls I need help

I can't purchase UC from midasbuy or codashop

But can I redeem a code from midasbuy???

[shy jay]

I participated in a flash challenge on x on your official page that I won and I haven't received the uc

[buoyant gazelle]

@ornate thistle

[wicked blaze]

كيف بدي أفك البند

[storm flume]

Please do not use languages other than English, @wicked blaze. You may refer to our regional communities for other languages.

[wicked blaze]

How can I unblock my account Adoption 10? I was intoxicated with the game for a week and the account was charged by an Egyptian guy.

[open raven]

I have a problem with the team's sound and I can't hear them or they can hear me. The problem is repeated every now and then. It's been fixed for two months and every now and then it's fixed when I send it to customer service and then it comes back again and since yesterday the game is not working. I sent it to customer service. They said delete the game and download it. I did that and I still haven't solved the problem and the sound has stopped. I want it to stop again. A solution because I don't know how to play like this at all, even though the internet is working perfectly in the lobby and there is no downloading. I want a solution quickly, please.

Oh, and the ping is also fixed in this way, whether Europe or America opens on the site, the same issue and the same problems

[night cloak]

I have a question about the royale pass, if I buy level 50 of the royale pass with 360 uc can I buy the other 50 levels later on?

[eternal tiger]

Yes

[night cloak]

okay thank you 🙏🏻

[eternal tiger]

You're welcome.

[plucky jackal]

Ok

[atomic knot]

Anyone know about the internet connection bug?

It won't let me log into the account at all and keeps kicking me out of the game

[spice shell]

i have the option to add my number but everytime i try to i dont recieve any codes

[cursive tartan]

My account has been hacked and the hacker add the third link (phone number) and he send a request to change the email ( he know the email) and unlink the social media , how can I contact to pubg help center and told them about it?

[west lagoon]

Yo what to do in here if i never bought uc

At the 12

[livid folio]

My acc was hacked in 27 / 10
And still can't recover it
Anyone help please 🙏🙏

?

[west lagoon]

?

[cursive tartan]

How did you access to this?

[west lagoon]

Iim trynna get my acc back

That it got hacked

[cursive tartan]

Try to contact them many times and give them you information

[cursive tartan]

Mine is hacked, that's why I'm asking you because I didn't find this page

[west lagoon]

Lets talk on dms

[hushed oracle]

Whar IS the best accesories for m4 pls

[full hinge]

wIs today a test server update? Where can I get relevant information from

[obtuse talon]

How to apply like this?

[formal marsh]

Good Morning, @shy jay. It is best to contact them directly regarding this matter. Spend your day well.

[weak basin]

is it a bug or a game feature

but you can do a lot with disconecting wifi 😄

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @open raven. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @atomic knot. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @cursive tartan. Refer to subpoint 5.4 in #faq for further information.

[formal marsh]

Hi, may we know your concern? So that we'd be able to assist you.

[lapis topaz]

Anyone know how to check how much I owe pubgm if I refunded some money

[tight gull]

Can I ask some questions
Arceane jester X suit will return?

[steady sorrel]

How can I play the pubgm 3.0 beta in iOS ??

[formal marsh]

Hello, @ebon loom. Will it be possible for you to provide your UID? Thank you.

[native pine]

It always freezes when the enemy is near and when I die, then it gets fixed. It's been going like this for a few days and I think it shouldn't be a problem with the internet because I used the same interface before and it never crashed.

Mobile Xiaomi redmi note 9s network Lycamobile

@formal marsh help me

#996546243859853424

[wind mist]

Hello

What's this

[formal marsh]

Follow & tune in #news for future and more updates.

[formal marsh]

Hello, @steady sorrel instructions are provided when you get a BETA Invitation via in-game mail.

[formal marsh]

Hi, @native pine. How could I possibly provide you assistance?

[wind mist]

Help

[drowsy elm]

Good morning,
I would like to join a PUBG server dedicated to reviewers.
Can anyone help me?

[steady sorrel]

Didn’t got any mail

[formal marsh]

Hello, are you pertaining to the Investigators Panel?

[buoyant gazelle]

@formal marsh please help me

[empty oracle]

why does my devices screen automatically turns off when I’m not touching . I mean my question is: is that a new update or it’s just my device?

[steady sorrel]

@formal marsh please help

[cloud plume]

While in game or in lobby?

[cloud plume]

Bro beta was supposed to release today
And no updates have been posted about it's delay
I'm also waiting for beta version
Please wait patiently for the release of 3.0 1st beta release

[steady sorrel]

How can I play in iOS ?

[cloud plume]

If you already have joined pubg beta discord server you can find the link for ios version there

[cloud plume]

I thought it's only available for major investigators
Can i join too please???

[steady sorrel]

No , I haven’t joined beta discord server

[cloud plume]

Then wait for official announcement in game about 3.0 1st beta version
then you can join pubg beta server

[steady sorrel]

Beta released ?

[night cloak]

I live in Pakistan but this region is Japan. I never changed it. So it’s possible to get Pakistan region?

[eternal tiger]

You can change your region from your in-game settings if there's no cool down.

[night cloak]

It doesn't show Pakistan. Only area of Japan region.

[eternal tiger]

You need to do that through Settings -> Account -> Country/Region Settings (Click the Change button there and proceed further), not from where you're showing in the screenshot.

[hushed oracle]

What is the best accesories for m4 ?

Pls

[night cloak]

It doesn't show for me.. it seems changed on 2.9 update

[eternal tiger]

Not changed, it might be a different issue or due to your current region I guess.

[night cloak]

I guess it is glitch or something... I never lived in Japan so

[exotic rampart]

My fps so drop pc pubg mobile gameloop tell me it’s pubg mobile have it lag

[drowsy elm]

Good morning,
yes absolutely, I am a “Lieutenant” and have access to the EAGLE system.
I have a few questions and concerns about this new system for me.
I had access to the server a few months ago, and would like to integrate it again.

[cyan citrus]

From where did you download the game and what is your country?

[night cloak]

Pakistan. I downloaded the game from App Store

[cyan citrus]

Have you tried to repair or reinstall the game, @night cloak?

[night cloak]

Yaa

[cyan citrus]

Please submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @night cloak.

[night cloak]

Okay

[opal anvil]

where's the #giveaways channel? i can't see it

[cyan citrus]

It is only visible to users with Rare role and above, @opal anvil.

[opal anvil]

ah, alright.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @buoyant gazelle. Remember to read through #faq before asking questions in the support channels.

[turbid hull]

My friend received time limited sports car but now I send a car gift pubg show pop up your friend already have this car but my friend not have this car which I try to gift him ( All Tine limited car expired )

@polar marsh @cyan citrus

[formal marsh]

Hello, @steady sorrel. The BETA Testing for iOS has reached its maximum limit.

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[turbid hull]

Ok

[formal marsh]

Hey there, you may want to consider asking other players in the #pubg-mobile channel.

[formal marsh]

Hi, feel free to state your concern here. 😊

[drowsy elm]

OK thanks but I thought there was a server dedicated to reviewers?

[obtuse talon]

Hello, my account hacked. I clicked on a link on the Telegram messenger, where I was supposed to set up a phone to stream Pubg on TikTok and Twitсh, I provided access through TimeViewer, then I saw that the Game had been deleted from my account and I could not log into my account. I can provide UC receipts for the last two years, and all possible necessary information. Please help me get my account back.

[analog folio]

When will Charisma Ranking be available again as it’s been offline for 3 years. Do you still plan to bring it back?

[storm flume]

Please contact the customer service for further assistance, @obtuse talon. Refer to subpoint 5.4 in #faq for further information.

[karmic dagger]

Do I specifically need to buy it here or I can buy 60 uc in Midas and get the extra uc?

[cyan citrus]

No information regarding this. Feel free to provide your feedback if you would like this ranking to be returned in the game through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

Hello! For this event, you will need to make purchase from this event page to be able to claim the perks of the event.

[analog folio]

I can't post my message in #996458713126797405 it's showing that you don't have permission to send message in this channel

[cyan citrus]

Could you please share a screenshot, @analog folio?

[karmic dagger]

Does the extra uc count towards this?

[obtuse talon]

I try to do this, but I don’t get a form, for write everything

[cyan citrus]

Can you try to update your Discord application?

[analog folio]

Wait I'll

Thanks it worked

[cyan citrus]

You're welcome, @analog folio!

[native pine]

What can I do to prevent this from happening again?@formal marsh

[clever mango]

@cyan citrus How do I file a report on a private ID for someone who does the hack?

[west lagoon]

What do i need to do here if i never bought uc

[hushed oracle]

Pls

What is the best for the recoil

[karmic dagger]

How long does this stay?

[cyan citrus]

It should stay until the Welcome Back event expires for you, @karmic dagger.

[karmic dagger]

Thanks

[cyan citrus]

You're welcome!

[karmic dagger]

Oh yeah, any difference between the 1 - 50 and elite pass other than it's halved?

[cyan citrus]

By purchasing the Elite Pass, you can unlock all the rewards from ranks 1-100 at once or you can choose to unlock ranks 1-50 first and unlock ranks 51-100 at a later date, @karmic dagger.

[karmic dagger]

Oh, so no difference then. Thanks again

[cyan citrus]

Glad to be of help, @karmic dagger!

[formal marsh]

It is a private server. Feel free to join the Ban Pan Club instead: 1007270

[cloud plume]

For Android yes

[steady sorrel]

How can I participate in iOS ??

[cloud plume]

Limit reached for ios

[steady sorrel]

I am not even in the server 🥲

[cloud plume]

Server invites only from in game announcement

[clever mango]

????

[tame plover]

How to reduce lag please

[wispy crow]

#events message

Website Error
@lime juniper

[ornate thistle]

Hello! This issue might be caused from the browser you are using. Could you try clearing the cache of your browser app or switch to another browser, then try to open the link again?

[signal compass]

You only get 1 item from the kfc code?

[queen citrus]

Have you removed the Mythic Emblem Shard from the treasure section?
(1 = 200AG) They aren't showing in my game, why?

[tepid jay]

My account has been used by an unknown person please help me

@ornate thistle @polar marsh @queen citrus @signal compass @wispy crow @steady sorrel @cloud plume My account has been used by an unknown person please help me

[wispy crow]

Can I Get The Exact link of the Post

[chilly horizon]

My account was hacked and I can't request support through the game, I can't upload the screenshot then I can't request support

@ornate thistle @cyan citrus

[ornate thistle]

Hello! Do you still have access to your account?

[ornate thistle]

Sure.

https://www.reddit.com/r/PUBGMobile/s/ybUexWZtbm

[ornate thistle]

If you are not able to access your account because it is compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.

[chilly horizon]

I can access the account, but it was hacked because they changed my nickname, skin, my clan and everything

And I can't request help because the screenshot doesn't send

[wispy crow]

Thanks

[ornate thistle]

If you have a phone number linked to your PUBG MOBILE account, please enable secondary verification through your Account settings of the game and enable two-factor authentication for your linked social media accounts. Also, make sure to change your password one time for both of them. If you do that and log out of your PUBG MOBILE account from all devices one time, the unauthorized user should not be able to access your account.

For more information regarding hacked or compromised accounts, please contact the in-game customer service for further assistance. If there isn't a field which you can use to submit an image or a video recording, you may upload the image/video to a website which can provide a shareable link (it is recommended to set the link’s permission to public) then include the link in the appropriate field with your answer.

[chilly horizon]

I can't add the number because I didn't log in within the required 15 days, and I already said that I can't ask for in-game support because the screenshot isn't uploaded

And to submit it is necessary to send a screenshot

[static sleet]

@pale locust

[pale locust]

All I did was sing

@static sleet

I don't know how I got that!

[static sleet]

Contact the in-game customer service, @pale locust. We cannot assist you with account-related issues through the community.

[unique tulip]

My account got hacked too and I'm not able to log into it anymore, I've contacted support and they rejected my claim. What can I do?

Some of the questions they ask about the account I don't know because I don't have access to it such as the device most often used, highest tier reached in the last 6 months etc.

What should I put for those questions?

[ornate thistle]

You can submit a claim to remove unauthorised access from your account through here. You will not need to submit a screenshot.

[ornate thistle]

This means that the information you provided to the customer service is not accurate. If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.

[tepid jay]

the one who hacked my account have turned on two factor sign in before that i only had face book account accesss only. now i dont have any access

[ornate thistle]

If you are not able to access your account because it is compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.

[unique tulip]

But I haven't logged into my account in almost half a year, so I don't know what the most used device and highest tier are. Is there anything I can do about it?

[clever mango]

I have a question: When I unblock a person, why is he not removed from the report list? I referred several people to open Live using the hack. I noticed that there is a problem. I cannot find my ID in the list. Can you explain to me the reason for this?

[buoyant gazelle]

I don't know why pubg set up Discord not being able to fix our problems ، I haven't logged in to my account for 4 days. I have presented many proofs. I don't understand what you are asking for They really bother you. I say I have the number. I have proof that the number belongs to me ، I have given several names of friends, several times and dates of UC entry ، I've changed my name, Please help me with this expectation

If so, I will lose my car card ، It is unacceptable to ignore the work with this coldness

[clever mango]

I didn't get a response why?

@static sleet @ornate thistle @cyan citrus

[midnight summit]

hello

how can help me ??

[mortal turret]

Hello, I can’t seem to have the access to the “Giveaway” section. I’d like any form of help to access it or the reason why I don’t have access to it. Thank you.

[cyan citrus]

The channel is only visible to members with Rare role or above, @mortal turret.

[clever mango]

I have a question: When I unblock a person, why is he not removed from the report list? I referred several people to open Live using the hack. I noticed that there is a problem. I cannot find my ID in the list. Can you explain to me the reason for this?

[mortal turret]

Ah Ok, Thank you. Quendi, may you have an outstanding day. May I know, how do you obtain such role?

[ornate thistle]

Could you please elaborate?

[clever mango]

When I file a report against someone, should the report be transferred to the report report list, isn’t that correct?

I mean, when I file the report, I don't see it on this list, why?

[kind kiln]

to stand up for the investigator, do you need the ace to be in some kind of finished season or at the moment?

[clever mango]

@ornate thistle

[ornate thistle]

If a duplicate report is submitted multiple times a day, it will not be shown on the list.

[clever mango]

But I submitted a new report and I did not repeat it. I did not see why? @ornate thistle

[ornate thistle]

The report you submitted might have already been reported by somebody else as a duplicate before, @clever mango.

[ornate thistle]

You can get the Rare role when you reach level 10. You can increase your level by sending messages in the server. Check out our server #735483472432594994 for more information.

[mortal turret]

Thank you for the invaluable assistance you provided me with, have an outstanding day Delfin.

[clever mango]

How do I raise my level on the server? What should I do? I have made many reports. @ornate thistle

[idle geyser]

Hi guys, I cant login using twitter for 3 days or so, on my android phone here is a video, I did delete caches i even deleted the data and reinstall everything still not working for me anything i can do ?

[ornate thistle]

You can increase your level by sending messages in the server. Check out #735483472432594994 for more information regarding roles and how to get them.

Top reporters of the month are eligible to get the Top Reporter role and other perks such as UC and in-game titles. Check out the pinned messages and previous announcements in https://discord.com/channels/393088095840370689/1021559008370372648 for more information.

[ornate thistle]

Hello! Do you have the X (Twitter) application downloaded on your device? If so, have you tried removing then reinstalling the X application?

[clever mango]

I don't see my ID. Who should I contact to find out if my ID has been published?

[ornate thistle]

Hello, I had a PUBG account and it was stolen. I want to get it back

If you are not able to access your account because it is compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there. Refer to subpoint 5.4 in #faq for further information.

Please also note that https://discord.com/channels/393088095840370689/1160849852658356245 is meant for reporting behaviour within this Discord server only. You may use https://discord.com/channels/393088095840370689/481200416349224980 for PUBG MOBILE-related questions, @stuck whale.

[ornate thistle]

Do you mean that you do not see your identifier on the Leaderboard of https://pubgmobile.live/status?

[idle geyser]

Reinstalled X, working now thank you for the help

[ornate thistle]

No worries!

[clever mango]

Yes, I don't see it, yet I reported it?

[ornate thistle]

Only unique reports count towards your progress. Your identifier will not be shown on the leaderboard if you do not have any unique reports. You can try submitting a unique report to see if your identifier becomes visible on the Leaderboard.

i want to report hack cheat livestream

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @spice pollen.

[clever mango]

Yes, I see it on that list, but I don't know how to get the award. I see the reports

[celest shadow]

Please use this channel for PUBG MOBILE-related questions, @buoyant gazelle.

[chilly lake]

hello?

[pulsar grail]

Ask and you will be answered

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chilly lake. Remember to read through #faq before asking questions in the support channels.

[chilly lake]

i cant find match in ranked match

[hushed oracle]

7298-5303-8000-6036-327

Is it good ?

[chilly lake]

what is that

?

[hushed oracle]

Sensitivity

[chilly lake]

why i need the sensivity before i find match ?

[hushed oracle]

I ask for me

[chilly lake]

who can fix it ?

[fresh leaf]

Maybe I misunderstood this message but i thought I was still going to receive the royale pass coupons from the subscription when my subscription auto renewed. I should be canceling the subscription at this time now? Also what happens if the subscription transaction did go through if it no longer continues?

[wispy plover]

hii i need help! i m enable to link my pubg account with gmail. security check issue accured pls guide

[wraith elk]

Moderators will help you soon

[storm flume]

Please contact the customer service for further assistance, @wispy plover. Refer to subpoint 5.4 in #faq for further information.

[chilly epoch]

Game is crashing on starting.just installed few mins ago.

[outer parrot]

I logged in with the same device as usual, but today I suddenly received this email. Even though there is no problem with my account security, I receive this email every time I log in. Is there a way to stop this?

[storm flume]

Please contact the customer service for further assistance, @outer parrot. Refer to subpoint 5.4 in #faq for further information.

[empty oracle]

How to get early access to beta

[floral cliff]

I am facing same problem in beta version, you get any solution?

[final mesa]

Hello How can i win uc from the server ?( i mean like pubgm mena server )

[tardy depot]

Can u block the button axis input (I don’t want to be able to affect aim with my shoot button)

[median scaffold]

How to download beta PUBG in iOS

I want play new Metro Royale right now

[empty oracle]

When will beta version available

[night cloak]

Or you can somehow contact the support service at discord about this, I just heard that they can also write to the technical support at discord

[compact summit]

Hello Sir/Mam my account has been hacked yesterday and i want to regain it

[wraith dragon]

hello , my pubg acc i have fund it like 1000$ and my acc is hacked , i cant get access to it can i report about this problem here nd get my acc again ? and i have proofs about the acc is mine

[storm flume]

Please contact the customer service for further assistance, @wraith dragon and @compact summit. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Hello! How may we help you?

[compact summit]

Are you official?

[tardy depot]

I accidentally chose age less than 18 in gameplay management and it says I’ll be able to change it back in 2024

[cyan citrus]

We are only responsible for this Discord server. You may participate in different opportunities like #cheating-news, #matches, #game-events, #events, #1092923511019942039 and #opportunities to win different rewards including UC.

[cyan citrus]

You will unfortunately have to wait for the cool-down time to be over. Please be more careful in the future.

[tardy depot]

Bruh, for one accidental click I have to wait a month?

Is there no way I can email someone

[cyan citrus]

You will have to wait, @tardy depot. We unfortunately cannot help you with this.

[chilly epoch]

Crashing and this. I even redownloaded/cleared cache etc. I don't even know what to do anymore,

[cyan citrus]

The RP Prime and RP Prime Plus subscriptions are removed for now, and those who subscribed will keep receiving their rewards through in-game mail each month until the end of the subscription. Please reach out to the in-game customer service should you require further assistance with this.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @chilly epoch.

[strong tangle]

where can i find the community server to recieve support for pubg kr?

[final mesa]

thx

[mighty tundra]

Hello, how can I talk to PUBG Mobile support?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @strong tangle.

Please contact the customer service for further assistance, @mighty tundra. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I need to back my account

[marble latch]

hi someone enter in my account and put a number verification from Rusia, im from Chile(Latam) ,What can i do?

[storm flume]

Please contact the customer service for further assistance, @marble latch. Refer to subpoint 5.4 in #faq for further information.

[marble latch]

but HOW i can do that if i cannot enter in my account BRUH

[cyan citrus]

You can use the Help option located on the login menu of the game to contact the customer service, @marble latch.

[pale nymph]

do we have date for when the 3.0 update come ?

[cyan citrus]

Not at the moment, @pale nymph. Please keep an eye out on #news for future game announcements.

[worn iris]

Anyone know where I can go to sign up for pubg influencer program?

??

[cyan citrus]

Please refer to the community section under roles in #735483472432594994 for more information on how to apply for PUBG MOBILE content creation program, @worn iris.

[gloomy orchid]

I want to join pubg pmco discord

[silent hare]

How to report a cheater

[ivory musk]

they told me this "- The game account has reclaimed [2263] UC, with [4962] UC remaining to be reclaimed (including gifted portions)" is this inclusive or exclusive?

[eternal tiger]

#pubg-mobile message

Through this: https://pubgmobile.live/report

[ivory musk]

they told me this "- The game account has reclaimed [2263] UC, with [4962] UC remaining to be reclaimed (including gifted portions)" is this inclusive or exclusive?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @silent hare. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[pale nymph]

i got 13 gb free storage in my ipad that’s enough to not cause issue because of it while playing right?

[wispy snow]

What causes pubg to crash? How can I fix it?

[austere kite]

How can report haker who was live on TikTok how

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @austere kite.

[buoyant ore]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @buoyant ore. Remember to read through #faq before asking questions in the support channels.

[buoyant ore]

Is there a moderator here?

[odd ice]

When you state your issue, moderators will help you.

[dull spruce]

i noticed some false advertisement on the Silvanas X suit, the picture in the Workshop shows a mask but it doesn’t show up in inventory.

[compact sluice]

does hk416 "Silver Plate" skin exist in PUBGM?

[noble crag]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @noble crag. Remember to read through #faq before asking questions in the support channels.

[noble crag]

I need help from moderator please

[agile veldt]

i need halp

bot

dyno

[noble crag]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @noble crag. Remember to read through #faq before asking questions in the support channels.

[agile veldt]

i can use mouse pad in pubg?

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @agile veldt. Remember to read through #faq before asking questions in the support channels.

[agile veldt]

i need help to use mouse pad

[devout mirage]

Hello

I'm a Youtuber with over 1M subscribers on YouTube.

My channel specializes in PUBG Mobile

I have been uploading PUBG Mobile content since 2018

I just recently received over 15 copy strikes from Tencent on every single PUBG video I have uploade

deleted

Here's my channel https://www.youtube.com/channel/UCadTvkt3KuzLXAOE48NEltA/featured

I do not have any offensive videos for PUBG Mobile. All my videos are safe and non-infringing. I am a fan of this game and I love to post beautiful videos about PUBG Mobile. I hope the violations will be lifted so I can restore the channel and start posting videos about my favorite game, PUBG Mobile.

[ivory musk]

they told me this "- The game account has reclaimed [2263] UC, with [4962] UC remaining to be reclaimed (including gifted portions)" is this inclusive or exclusive?

[ornate thistle]

Could you please elaborate, @agile veldt?

[ornate thistle]

Please send your concern in #copyright and wait patiently for a response.

[winged palm]

can not post moment with pic

please help

[ornate thistle]

Could you please share a video recording of the issue?

[winged palm]

this pop up every time when i want to post moment with pic but without pic its successfully posted

[ornate thistle]

Please perform a Routine Repair from the login menu of the game. If the issue still persists after performing a Routine Repair, you can report it in #996546243859853424 in compliance with the channel's guidelines, @winged palm.

[errant crypt]

Hello, I need to contact technical support ?

[ruby apex]

Where do i put suggestions? Cuz i would like pubg to add a name tag for the lambo cars. Just like the new cars. I think its unfair to make it special for certain cars

[cyan citrus]

You may provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines, @ruby apex.

[storm flume]

Please contact the customer service for further assistance, @errant crypt. Refer to subpoint 5.4 in #faq for further information.

[empty oracle]

how to get beta

[formal marsh]

Good Morning, @empty oracle. BETA Test invitations are sent via in-game mail.

[cursive tartan]

My account has been hacked via twitter and i get the my twitter account back but the hacker add the third link (his phone number) and he delete my phone and i can’t get into my account because he asking for a code that sent in the hacker phone number ,the hacker send a request to change the email ( he know my email) and to unlink the social media , the problem here that I can’t inter to my pubg account because of the third link , i tried to send a request for a complaint but i can’t

[cursive tartan]

My account has been hacked via twitter and i get the my twitter account back but the hacker add the third link (his phone number) and he delete my phone and i can’t get into my account because he asking for a code that sent in the hacker phone number ,the hacker send a request to change the email ( he know my email) and to unlink the social media , the problem here that I can’t inter to my pubg account because of the third link , i tried to send a request for a complaint but i can’t

[storm flume]

Please contact the customer service for further assistance, @cursive tartan. Refer to subpoint 5.4 in #faq for further information.

[warm slate]

Здравствуйте

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm slate. Remember to read through #faq before asking questions in the support channels.

[warm slate]

my account was hacked. the scammer writes to me and asks for an SMS code on the phone number. my id is 51712398925

scammer linked his email to my account and logged into it. he blocked it because I don't disable double verification

This is not my mail

В службе поддержки внутри игры мне не помогли а новую заявку я могу отправить только через три месяца

[empty oracle]

will there be a time when they going to be sent?

[robust trail]

quick question? do i need old phone to recover my id ? because i just bought a new phone few days ago and haven't login in it

[wispy snow]

How long does it take for my profile picture to change after I changed it in social media?

[warm slate]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm slate. Remember to read through #faq before asking questions in the support channels.

[warm slate]

Support

My account is scammed

[storm flume]

Please contact the customer service for further assistance, @warm slate. Refer to subpoint 5.4 in #faq for further information.

[warm slate]

Внутри игровая поддержка не решила проблему

[static sleet]

Only the customer service in-game can provide solutions for account-related issues. Please try to contact them one more time.

[formal marsh]

Hi, here are the Official Download Links :
▫️ Android (32-bit)
https://web.gpubgm.com/m/download_android.html
▫️ Android (64-bit)
https://web.gpubgm.com/m/download_android_1.html
▫️ iOS
https://www.pubgmobile.com/act/webdownloadlimit.

If you are unable to download then it means that the limit has been reached.

[reef vale]

Hello, other people are accessing my account. I cannot log in to the email in my account. I log into my account but it says log in for 15 to 30 days. The guys added a Facebook account. Can you help me with my account?

[meager pumice]

When is amazing rebate coming to game?@formal marsh

When it Will be added achivment rewards last added 6500 some have now already 8000?

[jolly night]

is this is real or glitch sometime my maps like this

[cloud plume]

Its better to keep your old phone

[ancient snow]

I lost my clan by mistake, how do I get it back?

I lost my clan by mistake, how do I get it back? @polar marsh

[boreal osprey]

How can I report a YouTube stream that’s promoting hacks and showing hacks in game ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @boreal osprey.

[wind cargo]

Why when my friend invite mi to crew I can’t even join or create crew

Not only me got this problem

When I create crew invade 3 friends and other 2 friends can’t join to crew Bcs they siding even see invation for crew

Funny

[cyan citrus]

Were you the leader of the clan?

[pastel maple]

who can remove the lost priv from the akk @lime juniper @celest shadow

[celest shadow]

Can you please elaborate your concern?

[frosty charm]

If I buy something in beta version, is it transfered to my main acount? Or I cant buy anything at all?
So then the question is canceled.

[pastel maple]

I have an e-mail, it got stuck, I lost it, I want to remove it

[pastel maple]

@celest shadow

[jolly night]

@cyan citrus

[cyan citrus]

You may submit a report of this through ⁠#996546243859853424 in compliance with the channel's guidelines, @jolly night.

[storm flume]

Please contact the customer service for further assistance, @pastel maple. Refer to subpoint 5.4 in #faq for further information.

[ancient snow]

I sent the led by mistake

[cyan citrus]

The leader will have to transfer the leadership back on their own will, @ancient snow. Should you require further assistance with this, please reach out to the customer service through inside the game.

[ancient snow]

I connected to a server but it does not respond. There is no problem. I will create another one in a few days

[ancient snow]

Thank you very much for your interest in the topic

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests, @ancient snow. And, you're welcome!

[normal trench]

What is the discord for the NA team Esports

[cyan citrus]

This is the Discord server for PUBG MOBLE Esports, @normal trench:

- https://discord.gg/esportspubgm

[vocal meteor]

My pubg account hacked

[pulsar grail]

How was it hacked

[bright widget]

my account was hacked and someone logged into it and linked my phone number. My email and social network are connected to my account, please unlink my phone number and help me get my account back. ID: 51479970633

[ancient snow]

Can I ask you how to join a tournament?

[vocal meteor]

@pulsar grail she hacked my and add e-mail

[pulsar grail]

Did you speak to this person before this incident?

[vocal meteor]

@pulsar grail I didn't talk to him, he hacked my account, I don't even know how

[pulsar grail]

Please go change your login passwords and make sure you "log out from all devices" after changing your password

And then try to unlink the new method they added

And get help from ingame support

[vocal meteor]

the hacker of the account put his e-mail

and I can't login to my account anymore

[cyan citrus]

You may look for community-organized tournaments through #tournaments or participate in #matches and #game-events.

[vocal meteor]

@pulsar grail

[weak basin]

yo @cyan citrus is there a way i can test the erangel event only just me?

yo why im unable to create room if i dont have two players???

@lime juniper fix it so players can try the game for bugs with no friends

[bright widget]

@cyan citrus

[amber sequoia]

I have a quick and important question for technical support. Is the Guru3D RTSS Rivatuner Statistics Server program for displaying FPS in gameloop safe to use, or is it okay to use it without any problems?

@cyan citrus

[cyan citrus]

If i got reported too many times because people think i am hacking do i get banned or does it get checked by staff first?

Accounts are only suspended for cheating or otherwise violating PUBG MOBILE's terms of service, @jaunty bone.

[meager pumice]

When is amazing rebate coming to game?
When it Will be added achivment rewards last added 6500 some have now already 8000?@cyan citrus

[cyan citrus]

It is not possible to start a custom room match with only 1 player. If you have any feedback regarding this, you may provide your feedback through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

We unfortunately cannot confirm a release date for it. Regarding the achievement rewards, you may provide your feedback through #996458713126797405 in compliance with the chanenl's guidelines.

[meager pumice]

Alright thanks too can u said me who is watching that feedback channel...

I mean anwsering on it

[amber sequoia]

؟

I have a quick and important question for technical support. Is the Guru3D RTSS Rivatuner Statistics Server program for displaying FPS in gameloop safe to use, or is it okay to use it without any problems?

[cyan citrus]

Please contact the in-game customer service for further assistance with compromised or stolen accounts. If you are not able to access your account, you may use the Help option located on the login menu to contact the customer service instead.

[meager pumice]

Bro i didnt say anything in #996458713126797405 channel about accounts

Why i got muted?

#1183014396977500300 #1178828370126061640 #1178006889859129486

Who checks this?

@cyan citrus

[cyan citrus]

My deleted message was not meant for you, @meager pumice. Tencent is responsible for monitoring and responding to posts in the ⁠feedback channel. Is this what you are asking?

[meager pumice]

Yes man thanks for help so Error only watch it

[rare field]

I heard melee and pistols are now unable to be lost in Advance Mode played in Metro Royale, is this true?

[night cloak]

Why don’t I become the login code

[light dome]

Why are you bringing paid cosmetics to the game instead of optimization?

[empty oracle]

Thanks

[opal cove]

How can I recover my account

[lucid lintel]

Can u give me pop please i beg?

[clever mango]

When will the reporting report be published?

@celest shadow

[charred thistle]

How to leave locked crew ?

[main mural]

@polar marsh

[sterile lake]

Hello. How can I download PUBG on my computer?

[cyan citrus]

Players can only change teams up to 2 times after the weekly matches start. During the weekly matches, leaders can only remove 1 member every week. Teams will not be able replace their members after qualifying for the Semi-Finals or the Final Round.

[cyan citrus]

Are you referring to PUBG MOBILE?

[sterile lake]

Yes.

[storm flume]

Please contact the customer service for further assistance, @opal cove. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

There are different types of emulators available, but the only recommended emulator is GameLoop: https://www.gameloop.com/.

[sterile lake]

Can I only play on the emulator?

[cyan citrus]

Yes, it is fine to use the emulator I have mentioned above, @sterile lake.

[sterile lake]

Doesn't this belong to yous?
https://store.steampowered.com/app/578080/PUBG_BATTLEGROUNDS/