support

[rare berry]

stating the bot source code in the description

and giving the owners their credits

is that allowed

[gloomy shell]

Oh, you can give credits yes. But we still won't accept it if it isn't modified

[rare berry]

why

I AM IN DANGER

[gloomy shell]

Because otherwise we would have a million of the same bot on the website

[rare berry]

how to delete the bot that i just submitted

its from github

[stable isle]

uhh may i ask why my bot's avatar disappear on topgg website

[candid mica]

press refresh data and wait 30 mins

[stable isle]

o ok i pressed that button

umm but my bot is not here do topgg still able to get the bot's information like avatar

[candid mica]

"here" as in this server?

[stable isle]

yes

it was in here but now disappeared

[candid mica]

it will still able to retrieve it as long as it is listed in the website

[supple beacon]

y is it still showing this?

its showing this for 2 weeks

[stable isle]

yeah me too

[stable isle]

oh it works now thanks for help

[supple beacon]

thanks

[candid mica]

you can ignore it, if your bot page still isnt searchable in search bar then there might be an issue with search bar.

[supple beacon]

oh ok thank you

[frail kestrel]

My bot got declined by top.gg 3,4 times xD with the same reviewer

He can tell me that my bot is the copy of lavamusic in the first decline

But not

He told today

And i have proof that my bot is not clone

[gray kernel]

please get in touch with the responsible Bot Reviewer

[cerulean ember]

Due to change in your help command it was hard to find the first time! If you want to dispute regarding decline you can dm me

[frail kestrel]

Bruh first go and check lavamusic commands. Its totally different from ace.

And its handler is i18n

[cerulean ember]

Like i told you in first message you can dm with valid proofs!

[frail kestrel]

Sure

I have proof

@cerulean ember do you have script of lavamusic?

[cerulean ember]

First of all this is not my dm! Second in decline reason repo link is mentioned

[frail kestrel]

If yes then open and check the command you will find that its handler is totally different from ace.

Like for example

const embed = new MessageEmbed()
.setDescription("i18n.description-hi")
message.channel.send({embeds: [embed]})

You will see this type of mentioned i18n handler in all the commands.
But its not in ace its totally different.

[candid mica]

@frail kestrel please continue your convo with sunil in dms

[frail kestrel]

Okay.

[fiery egret]

hi

how do i add updates tab for my bot?

[long ferry]

If you're referring to the updates tab on your bot page on mobile, that's announcements

Check your bot page settings

[fiery egret]

okay ty

i found a bug on the website

a discord server invite link looks like https://discord.gg/https://discord.gg/CODE

[long ferry]

Yeah you should only have the code there, not the full invite

Refer to the placeholder there

[fiery egret]

ah okay

i think you should add a validation

to remove https://discord.gg/ if passed

[sturdy swan]

Why bots icon/avatar isn't showing in the page?
I tried refreshing the bot data... Still it's not showing

[cobalt sleet]

-sitecache

[wild stone]

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

[sturdy swan]

It's happening since a week

[cerulean ember]

Try using refresh data one more time, clear cache too and wait for 30-1h

[long ferry]

Also make an edit on your bot page by just pressing edit, then save right away

Seems to also occasionally work

[sturdy swan]

Ok

Okay I will

[long ferry]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[little python]

hey guys,
What could be the reason for not seeing my Discord bot page? I get 404. The bot was submitted yesterday for approval, but haven't got any notification for being or not being approved.

[long ferry]

Your bot was declined, you havent been notified since you werent in this server before

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs :

[long ferry]

If you wish to know more about the decline, you can reach out to the reviewer, they should be mentioned on the modlog entry aswell

[little python]

thanks a lot for the swift reply!

We will check that, very helpful!

[inland ibex]

Been tryna change this several times now, it just always reverts to the previous one i had sometime after if not instantly. no submit errors either.

[inland ibex]

Followup;

I changed it again, I am looking directly at the new one I put in. Lets see if it stays.

[long ferry]

shows up on my end yeah

[valid jasper]

okay

[fervent sentinel]

Does analytics have the webhook option? I cant seem to find out because of this

I tried looking at the general but theres nothin

I need to find the webhook to set up the vote tracker bot

[gray kernel]

i believe you can find info on this @ docs.top.gg

dont mind me, just updating pins

[fervent sentinel]

Ty!

[gray kernel]

np

-suppetiquette

[wild stone]

**Top.gg Support Guidelines
**
Feel free to ping Support Team when asking a question
Please do not ping specific staff members unless you have been instructed to do so by themselves or another staff member.

Do not DM staff
The only exception is if you are reaching out to a specific Bot Reviewer about your declined bot or if you have been asked to DM a specific staff member.

Offering help to a fellow user
Try to be as helpful, patient, and educational as you can be. People ask questions when they are unable to find the answer elsewhere, so be mindful of how you respond to them. Imagine yourself in their shoes - how would you like to be assisted and talked to?

Where to find development help
#development is where users discuss development and are free to ask questions. Please treat this channel as an educational space - the more we share development knowledge, the better for the development community as a whole.

If you have been referred to Support Articles or pinned messages
Please read these __before __ asking further questions as the support article/pinned message is likely to answer your question. Feel free to reach back out if this is not the case.

No answer from staff nor fellow users
You could check the pinned messages in our support channels (#support / #auctions-support) or try to search for keywords in our server. You might find that a similar question has been answered before.

Issues with Discord bots or communities listed on our platform
Please refer to the bot support server or contact relevant staff members in the specific community for support.

[gray kernel]

that should be enough edits lmao

[copper lark]

Ola Eu Tentei Mandar Meu Bot Para Verificação
Mas Deu Erro Oque Faço

[cerulean ember]

Que tipo de erro? Você pode mostrar a captura de tela?

[copper lark]

N,Mas Quando Fui Re-Enviar Eu Já Tinha Sido Submetido

[cerulean ember]

Este é o seu bot? Se sim, seu bot já foi enviado, você não precisa enviá-lo novamente!

@copper lark ^

For what bot?

Oh my bad

I read

Help command

[gray kernel]

if you need help with top.gg related things, feel free to ask here

this channel is for support / help

ok well you asked where the help channel was lmao

[copper lark]

Oque faço aqui?

[gray kernel]

https://tenor.com/view/yes-awkward-black-kid-gif-14606599

[sharp hinge]

How do I do this?

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

-support

[long ferry]

-servercount

[wild stone]

@sharp hinge

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[gray kernel]

please refrain from throwing rude comments like these at our members and staff

[copper lark]

No Thank you i have a friend helping me

[gray kernel]

you can ask your question here as mentioned before

[copper lark]

What do i do on this page?

[cerulean ember]

Estes são widgets que você pode usá-los na descrição longa da página do bot

[gray kernel]

ok well youre wasting time by continuously asking where to ask help when youve been advised that you can ask here twice

[hallow sphinx]

Somebody will answer it, once you finally come around to asking it!

[long ferry]

Please ask your question so we can indeed help you possibly answer it

[gray kernel]

-ask2ask

[wild stone]

Don't ask to ask!

Just ask your question, it wastes time if you say "i need help" or "can someone help me?" instead of just saying what the problem is. Save your time and other people's time and just ask the question.

Please read https://dontasktoask.com/ for an explanation on why this is an issue.

[gray kernel]

please ask your question

[copper lark]

da para colocar no discord?

[cerulean ember]

Não, você só pode usá-lo na descrição longa da página do bot para integrar ao seu site ou para mostrar a contagem de servidores/contagem de membros etc.

[white echo]

O.O

Uh

I think

[long ferry]

Yes, you are allowed to ask people to review your bot, but you are not allowed to tell them what rating to give or incentivize them for doing so

well bot/server basically applies to both

You can read more about that under https://support.top.gg/support/solutions/articles/73000502504-review-guidelines

That would not be allowed, no

that would fall under incentivising

Then it is still not fine, if we do receive reports about that, we will investigate

so would ask you not to if you're planning to do so

[gray kernel]

https://tenor.com/view/yes-awkward-black-kid-gif-14606599

[compact sandal]

💀

[rain stream]

[long ferry]

If you're trying to somewhat troll within support, then please consider stopping so. If you no longer have any questions, consider talking in #general

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[gray kernel]

tfw i had to edit the suppetiquette tag again

-suppetiquette

[wild stone]

**Top.gg Support Guidelines
**
Feel free to ping Support Team when asking a question
Please do not ping specific staff members unless you have been instructed to do so by themselves or another staff member.

Do not DM staff
The only exception is if you are reaching out to a specific Bot Reviewer about your declined bot or if you have been asked to DM a specific staff member.

Offering help to a fellow user
Try to be as helpful, patient, and educational as you can be. People ask questions when they are unable to find the answer elsewhere, so be mindful of how you respond to them. Imagine yourself in their shoes - how would you like to be assisted and talked to?

Where to find development help
#development is where users discuss development and are free to ask questions. Please treat this channel as an educational space - the more we share development knowledge, the better for the development community as a whole.

If you have been referred to support articles or pinned messages
Please read these before asking further questions as the support article/pinned message is likely to answer your question. Feel free to reach back out if this is not the case.

No answer from staff nor fellow users
You could check the pinned messages in our support channels (#support / #auctions-support) or try to search for keywords in our server. You might find that a similar question has been answered before.

Issues with Discord bots or communities listed on our platform
Please refer to the bot support server or contact relevant staff members in the specific community for support.

[coarse relic]

How i change the bot name

[long ferry]

Change it on discords end, then use the refresh data button

[coarse relic]

Ok i will try them

[timber mural]

i cannot access the webhooks section whenever i try to do it in top gg's site

[timber mural]

backstory: i was trying to create one with dbl?voter tracker and their support asked me to ask you why i cant access the webhooks section

[grand ravine]

server or bot?

[timber mural]

okay so it let me access the webhooks section for the server but now when i press save this shows up

[grand ravine]

are you the server owner?

[timber mural]

admin

[grand ravine]

not owner?

[timber mural]

is it restricted to owner

no

[sturdy swan]

I need to transfer my ownership of bot in top.gg

How do I do that?

[grand ravine]

probably, better to confirm with a mod but I remember you required server ownership to edit the page

[sturdy swan]

I no longer have access to the discord account which had the ownership

I have access to the email and the bot's source code though

[cerulean ember]

If you want to transfer ownership you can dm mod with proofs that shows that you are the actual owner of bot, it can be anything like eval command or any owner command! Dm them with proofs

[sturdy swan]

hmm ok

[wind dragon]

Hi

[young lodge]

Hi, how can I modify the application? I have created a new bot and I want to put it instead of the current one.

[grand ravine]

you need to submit the new one

[young lodge]

Oh, f

[grand ravine]

make sure it follows all rules and isn't a copy of your old bot and you'll have no issues

[sudden dune]

is it possible to find servers that have a specific bot in it? like there is a section where it lists some popular bots that is in the server

[cerulean ember]

There's no such Feature, tho you can search for tags. Like if you wants server having karuta bot just search "karuta" you can probably get servers having that bot.

[magic sundial]

@cerulean ember
Hey Bud!
Sorry for the ping you but i fixed the Permissions :)
#mod-logs message

What now?

[cerulean ember]

Resubmit your bot if you fixed issue

[magic sundial]

Ok

Btw is there any problem if it gets Offline now?

[cerulean ember]

Yes

[magic sundial]

Ok

Thanks

[sturdy swan]

https://uploadi.ng/7XTTaFd7

What Can be problem?

[cerulean ember]

-support @sturdy swan

[wild stone]

@sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[elfin lantern]

Hi it's been 3+ days and my bot doesn't appear through search. Is there anything i can do?

[candid mica]

its a known issue, it may take longer than 3 days

[elfin lantern]

oh

[brazen scroll]

Is it not possible to add a discord server?

[grand ravine]

only servers you own

being admin is not enough

[gloomy shell]

yes it is

read our site updates sometimes

[gloomy shell]

Click the "refresh servers" button and try again in 30 minutes ish

[brazen scroll]

ah ok, no problem

[royal panther]

-help

[cerulean ember]

Need help? And for bot command pls use #commands

[sturdy swan]

how to make this on top.gg bot page? https://uploadi.ng/E8ZVnllD (i meant the lines and the big text) and how to make it center

Hey Aby One Help

[cerulean ember]

-htmldesc @sturdy swan

[wild stone]

@sturdy swan

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[sturdy swan]

How To Keep A Designs Like This In Top.gg

[stoic socket]

@sturdy swan read this

[modest osprey]

Can I transfer a bot to a Team? If I can how do I make a team?

[cerulean ember]

-team

[wild stone]

@modest osprey

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[modest osprey]

I found that out

but how do I add a bot to it

[sturdy swan]

can I submit music bot?

[modest osprey]

It's just in like the left side of my profile

[long ferry]

Sure, refer to #rules-and-info about what we allow and what not

[sturdy swan]

oh, nice

[modest osprey]

I don't see the "Team Settings" page, if it was renamed to "Settings" I only see "Team Name", "Team Description" and "Team avatar"

[sturdy swan]

Every month the votes return to zero?

[long ferry]

yup, votes reset monthly

[hollow trellis]

After the next vote in the new month

[sage monolith]

I've reported 2 bots yesterday who were copycats, still I've got no notification about that 2 bots..

[long ferry]

we do not notify you regarding decisions made on reports or results from the reports

we might contact you if we require further information from you

[sturdy swan]

why does my page say that my iframe website can't be reached when it works normally on my browser?
https://top.gg/servers/939442929586548767

[lone anvil]

Refused to frame 'https://valentineapi.tk/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'".

(press F12 and view the console)

[sturdy swan]

ohh, imma try to look on that

[sage monolith]

:/ ok

[sturdy swan]

what does that mean

[long ferry]

Your website responds with these headers, some of these disalllowing iframing on top.gg

[sturdy swan]

thats weird cuz i have like the same code for my different page which is basically the same

[long ferry]

We cant really help otherwise, ask in #development perhaps

cloudflare might also be providing these parameters through their proxy

[sturdy swan]

okay ill try to look in there too

[potent horizon]

@potent horizon

[gloomy shell]

Go to your bots page and select "Delete" under creator controls

[coarse finch]

Why can't I see all roles while choosing vote reward role?

There are too many roles and I can't scroll down neither up

[sturdy swan]

Make sure the bot role is above the roles you want to see on the website.

[coarse finch]

It is, higher roles are displaying, but I can't scroll them all

[supple mica]

Scrolling in role list is a known issue, for now just move the role up so you can select it, then move it back down.

[coarse finch]

I tried, the role is now right under @small lantern role, but still isn't showing up.
How long will it take?

[supple mica]

The role list goes in order of hierarchy if I remember right, so move the voting role up so it's near enough to the top that you can select it. Then move it back down.

[coarse finch]

It doesn't seem to be in order of hierarchy, roles are shuffled.
Isn't there any other way to set the reward role? That's kinda urgent

[supple mica]

Not that I know of, other people have worked around this by moving their vote rewards role around into the list view.

[cerulean ember]

clear cache

[coarse finch]

Didn't work, even changed browser and device

[zinc oracle]

hey, try zooming out.
control + scroll wheel

sometimes its just a weird css issue which causes some to not show on screen

[coarse finch]

Tried this either, but the role isn't showing up.
Which is weird because it's the nearest one to Top.gg

[zinc oracle]

and it is above topgg?

sorry, i mean topgg is above*

[coarse finch]

Yes, Top.gg is above

[zinc oracle]

whats the role name?

[coarse finch]

Veteran

[zinc oracle]

do you mind if i just apply it, I see it while zoomed out

[coarse finch]

Ofcouse

[viscid inlet]

It is 4 days and my boy don't appear in search why?

[zinc oracle]

apparently mods dont have permission to change that anymore 👀

the way I found it was by zooming out to 33% and searching "veteran" using control f and clicking on the highlighted role.

sorry I couldnt help more.

[zinc oracle]

it can take up to two weeks right now.

[viscid inlet]

Why?

[zinc oracle]

indexing happens every two weeks

[viscid inlet]

Okay.

[stoic socket]

?

[upper prairie]

I robbed the ids

bruh

oh sorry

support channel

my bad

[quaint escarp]

Hey. I applied for being br when will it be reviewed?

[onyx willow]

wait

[long ferry]

If you have applied before the applications were reset, you likely did not make it through the process, if you applied just now, then you're contacted by a community manager if we see interest

[winter bobcat]

are we can add rejected bots again?

[quaint escarp]

I applied before also and after applications are reset now also I applied

[stoic socket]

Yes!

[grizzled wasp]

probably yes

[winter bobcat]

okay!

[stoic socket]

https://top.gg/bot/new to resubmit :)

[winter bobcat]

oh no, Its a question. I just wanted to learn.

[stoic socket]

Alrighty

[winter bobcat]

👌

[grizzled wasp]

I have an A2 level of English can I contribute to top.gg?

I usually get help from translate

[onyx willow]

i applied bot reviewer how will i get contacted if i was rejected or approved ?

[grizzled wasp]

i guess by mail

[gray kernel]

never hurts to try!

[zinc oracle]

We don't contact if we reject you.
A cm will dm you on discord if we approve you

[grizzled wasp]

I will try!

[coarse finch]

Sorry I had to go, thank you for the info, I will try

[dull flint]

I'm still receiving the 500 error code when trying to add my server.

[winter bobcat]

My mother language is turkish, and other langs are english and french, are can I approved? because there are says "English is mandatory, any other languages are a bonus."

[jagged frigate]

where can i find yet to be approved bots?
Idfk where it is i submitted a bot yersteday

oh wait nvm

[gray kernel]

if you're confident that your english proficiency is adequate for providing support within our community, then you should be fine to apply

[dull flint]

Is the 500 error still an issue for everyone or just me?

[sturdy swan]

I've also had it a while ago

[dull flint]

do you have it now?

[sturdy swan]

lemme check

[sturdy swan]

where did you get the error though

[dull flint]

adding a server.

[sturdy swan]

Even I have internal server error

It's an error in the API

[dull flint]

when i add a server to the website, i still get the 500 error.

[sturdy swan]

hmm

[dull flint]

I had it for a while now.

[sturdy swan]

Waiting might be the only option available right now

[stoic socket]

If I remember correctly, this is a known issue for teams to be temperamental

[dull flint]

just wanted to make sure im not the only one because i havent seen it in the website update channel yet

[dull flint]

k

[sturdy swan]

Just saw a public bot and tried to click on it. Something different

[stoic socket]

Was it under the “New” tab?

[sturdy swan]

mhmm

yes

[stoic socket]

Known issue then, it’s listing unapproved bots

[sturdy swan]

what about this

[stoic socket]

Not sure about that - <@&817055174613794826> known issue?

[gloomy shell]

What exactly are you trying to do? Add a server?

What step are you getting an error on?

[dull flint]

Adding the server to the top.gg website

I get the same error when i try to invite the bot to my server from the link in yall guide

[gloomy shell]

So you get the error when trying to invite @small lantern bot?

[long ferry]

What's the server ID?

Am sure its caching, if it does show up for non-admin users, it is likely added already

yup seeing it was indeed added back in 2021

[dull flint]

When you go to the website.It's a feature called Add. You can either add a bot or a server.

[long ferry]

so you can safely ignore that message you're seeing, if you wish to make changes to it, navigate to https://top.gg/servers/623146497516634132 under the edit button

[visual pilot]

hey when i try to vote for probot i keep getting bad top.gg request please reach out ..how do i fix that

[dull flint]

Once i click on add a server, it gives me the 500 error.

[gloomy shell]

try going directly to this link: https://top.gg/servers/new

does that work?

[gloomy shell]

are you logged into the website?

I do not get that error 👀

[dull flint]

yes..\

[long ferry]

what about /edit

aka https://top.gg/servers/623146497516634132/edit

[dull flint]

i am logged on..

[visual pilot]

@gloomy shell

[gloomy shell]

Can you try using another browser please

[dull flint]

ok

[gloomy shell]

Im currently helping someone else tester please be patient

[visual pilot]

okay . . .

[dull flint]

ill tag you once im done

[stoic socket]

What browser are you on?

And have you voted on ANY other accounts recently?

[dull flint]

microsoft edge

i did it omn google chrome same thing

[gloomy shell]

Okay let me ask an engineer about this problem

[dull flint]

when i click the link, it sends me to the log in part first so i am logged in

[visual pilot]

i tried different browsers, no i only have one account plus i keep getting this error for about 1 month

[warped quartz]

hey i have a question

[stoic socket]

You got an ad blocker or any firewall?

[visual pilot]

Nope

[warped quartz]

how do u report a bot or a server in the website i remmber there is a red button there that when u click it u get to the report section but i cant find it

[stoic socket]

Click the three dots then report

[stoic socket]

Not sure then - Xiuh can you flag this too?

[gloomy shell]

can you open the developer tools and see what errors you get in the console?

[warped quartz]

it was a red button before right ? cuz i remember something like this

[stoic socket]

https://capy-cdn.xyz/J3WLCmy4.png

[gloomy shell]

It is probably related to the edit button not appearing

[gloomy shell]

I can flag this for a developer to look into

[gloomy shell]

yes, can you open your developer tools and go to console, and tell me what error you get please?

[visual pilot]

And me?

[gloomy shell]

It seems like the adminsitrator thing isnt working very well

I will have to have someone look into it

[cobalt sleet]

@odd furnace

[visual pilot]

???

[cobalt sleet]

You have perms now

[onyx willow]

how to know if i was rejected

[warped quartz]

ye i got it ty

[gloomy shell]

you have adblocker on?

[visual pilot]

please help me

[stoic socket]

Im currently helping someone else tester please be patient

[visual pilot]

Ok

Can you ping me after you finish?

[odd furnace]

14 now

[stoic socket]

Known issue - it's recommended disable site notifications for the time being

[odd furnace]

Okay

[dull flint]

Turned off ad blocker.

[gloomy shell]

can you click the little arrow

to show more

[dull flint]

i did, nothing to show

there's nothing

[gloomy shell]

is there anything in "network" tab?

[gloomy shell]

im not sure what the issue is

[cobalt sleet]

Can you click on "new" in red in the network tab?

[dull flint]

dont know if this is impoprtant or not

[dull flint]

sure give me a second

[visual pilot]

^

[gloomy shell]

can you stop

[visual pilot]

ok

[cobalt sleet]

Are you using a VPN?

[visual pilot]

can someone help me?

[warped quartz]

whats ur problem

[dull flint]

Same problem and stats without it

[gloomy shell]

ez answer dont try to votebot for probot

[cobalt sleet]

What browser is that?

[dull flint]

opera gx

I tried it on edge and chrome already

[stoic socket]

I've already quoted what Xiuh said - you need to wait rather than bugging the same person over and over again

||also don't votebot smh||

[dull flint]

same result.

[visual pilot]

okay..

[cobalt sleet]

Ah yeah Brave and Opera usually have issues. Maybe try a different network if you can and a different browser (Chrome for example)

[dull flint]

ill retry on chrome, ill tag once i have results

[cobalt sleet]

If that doesn't work out please open a ticket

-ticket

[wild stone]

Need more advanced support?
Open a support ticket

[dull flint]

okay thank you

[visual pilot]

i vote to get bot coins i need them '

[cobalt sleet]

Just remember to include as much information as possible including your previous debugging attempts and the screenshots you provided above!

[dull flint]

i always had issues with the chrome browser so i never used it so ill try my best to get as most information from chrome.

[grizzled wasp]

I think opera is best

[dull flint]

same result, opening tickwt now.

[low sparrow]

its really just preference on what browser you want to use

[dull flint]

How do i receive my Top.gg user ID?

nevermind, its in the link.

[cobalt sleet]

Yep

[quaint escarp]

Hey sorry for ping but I need to ask. I have applied for being a br. When will my application be reviewed can I know?

[cobalt sleet]

We only respond to people we want to take on as trials. If you don't hear from us within 2 months your application was likely rejected.

[quaint escarp]

So I applied today so should I wait next 2 months?

[cobalt sleet]

Yes and if we don't respond then your application wasn't accepted

[quaint escarp]

Oh Ok

[floral pagoda]

Is it known that you can't click on the "New" button on the page? 😅

[bright moss]

Can someone help me? I have been having this issue for about a week now and I been using different browsers and incognito mode for each browser as well.

[small sphinx]

hey i know this is the support channel for top.gg but i cant find anything anywhere else does anyone know how to request application transfers on discord/under which category should i create the ticket sorry again

[gray kernel]

you might be better off getting in touch with discord's support @ https://support.discord.com/hc/en-us

[solemn egret]

I think i may have found a bug

[gray kernel]

could you please walk me through the steps you took to get this error? please include as much detail as possible, so we can help you troubleshoot this

[gray kernel]

are you referring to the name going outside the box or?

[calm solar]

https://github.com/top-gg/issues/issues

[gray kernel]

for future reference, please submit a support ticket @ support.top.gg for bugs as this is checked every day as opposed to github

[grizzled wasp]

I submitted my application. What is the average response time?

[bright moss]

Okay, so I copy a link to open it in Opera GX to vote for a bot. I enter my login information after I authorize the bot it gives me that error.

I tried with multiple browsers after it, doesn't work

[calm solar]

Oh, alright

[gray kernel]

thank you

[calm solar]

[gray kernel]

could you please send me the link?

[bright moss]

https://top.gg/bot/770100332998295572/vote

[gray kernel]

i've flagged this issue with our devs and it is a bug that they are planning to look into. unfortunately, i do not have an ETA for this 😦

[bright moss]

Okay, I understand. I will wait for the issue to be fixed, thank you for your help!

[gray kernel]

thanks so much for understanding

[sturdy swan]

community manager

@cobalt sleet

bro respond dm pls

[gloomy shell]

please be patient and wait for him to dm you back

He will respond when he can

[cobalt sleet]

You literally DMed me at the same time as you pinged here. What on earth?

-upto @sturdy swan

[wild stone]

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[cobalt sleet]

Be patient

[sturdy swan]

ok:((

of...

[lethal stump]

hello I'm looking for "overwatch spain" or "overwatch españa" but I can't find results from the community discord

[solemn egret]

Yes

[stoic socket]

https://top.gg/search

We can't provide support for finding servers or bots unfortunately

[lethal stump]

Yes, here I'm looking for

[lethal stump]

but I don't understand, the discord is being voted by the members but it doesn't appear in the searches

if they are registered but do not appear

https://top.gg/servers/719331117479624765

[sturdy swan]

This appears in the search bar for me

[obsidian locust]

Tags are not loading

Same for reviews and bot avatars

[gloomy shell]

they load for me

[obsidian locust]

yup same for me on opera

but not on chrome

[gloomy shell]

im using chrome and everything looks fine

[obsidian locust]

It can be that

[lethal stump]

when searching for its exact name it appears but not when searching for "overwatch spain" or "overwatch españa" or just "overwatch"

[gloomy shell]

try again in like 5 minutes and tell me if you get the same errors

we might be doing some changes

[obsidian locust]

👌

[sturdy swan]

That's because neither your server name contains spain, neither does the description

[lime nacelle]

i'm getting the warning several times

[lethal stump]

I have only searched for "overwatch" and I have navigated to page 20 and I cannot find it.
The server has 2300 people and it is being voted but it does not appear it is well positioned in top.gg
https://top.gg/servers/search?q=overwatch+&page=20

[zinc oracle]

@polar lance no ads

[polar lance]

@zinc oracle ok

Sorry

[stoic socket]

Known issue - current fix is disabling site notifications

[lethal stump]

the discord has the category "Overwatch Spain" and it is also in the description placed, but when you search in the search engine nothing appears

[lime nacelle]

alright

[lethal stump]

I'm also looking for "overwatch 2" and it doesn't appear and that has the category tagged
It seems that the site's browser is not working correctly or something is wrong
https://top.gg/servers/search?q=overwatch+2&page=5

[merry delta]

?

[grand ravine]

remove "&page=5"

[radiant saddle]

In this case is it possible the manager website team delete my server from the website, coz I'm having some troubles to edit it, a pop-up shows on top saying "You do not have the permissions to do this". My server post there is linked to a team called "Night Team" which I don't have access anymore to this team coz it was created on another acoount (old account), but my current account (new account) is the ownership on the server, so on website profile shows the option to edit my server post, but when I try to save any changes that pop-up as said before shows, and I'm not able to save my changes, the server invite is expired so I want to replace it if a new one, but about that problem that I'm having I can't do this. I'll wondering if anyone could help me to fix it.

[gloomy shell]

Whats your Server ID

[radiant saddle]

Server's ID: 715911059302645802

[gloomy shell]

i can delete it for you

[radiant saddle]

Oh thank you, so can I make a new post after that? 🙂

[gloomy shell]

yes you will be able to

[radiant saddle]

okayy so

[gloomy shell]

you may need to wait a little bit

for it to be cleared from the site

[radiant saddle]

oh that's not a problem for me, I can wait

thxx

[wintry oriole]

what on earth is a DAO

[neon lance]

https://top.gg/ idk if it's just me but the "new" button doesn't work ont he front page.

[wintry oriole]

and why is topgg pushing it

is it more crypto nonesense?

like nfts?

[lethal stump]

does not appear either

[floral pagoda]

You can somehow just access it through this link: https://top.gg/list/new?page=1&sort=new

[jovial lintel]

how long does it take for a server to be added to top.gg?

was it 3 days or is it the same as bots which is 2 weeks

[floral pagoda]

Servers do not get checked, as far as I know

So it should not be two weeks. Have you done all the steps you are supposed to do?

[jovial lintel]

yep, it said that it was added but an hour later it says i have to readd it to top.gg

[sturdy swan]

hi all

[sturdy swan]

translator and in romanian
?

[floral pagoda]

Head over to #site-translators if you have questions about it 😄

[sturdy swan]

ok man

[lime nacelle]

how do it

[lethal stump]

I have searched the 5 pages "overwatch 2" and there is no trace of the server, I still think that the search engine does not work quite well.

[floral pagoda]

Can be done in the settings under "Cookies and website permissions" as far as I know

[lime nacelle]

thx

[sturdy swan]

https://top.gg/dao/resources#videos

[jovial lintel]

where do i get my dbl token?

[sturdy swan]

Go to your bot page, click edit, click Webhooks and there it is

Note that if you regenerate the token, you need to reload the page before copying the token

[jovial lintel]

got it thank you

[wintry oriole]

ah it's more Blockchain buzzword nonesense

thanks

[radiant saddle]

hey another thing, is ti possible to keep reviews and actions? If not that's okay, I'm just a doubt hehe

[gloomy shell]

reviews will stay when you put the server back yes

not sure what you mean by actions

[sturdy swan]

Kind of?
You can find out some more information about them here: https://top.gg/dao/resources#videos and here: https://www.youtube.com/watch?v=KHm0uUPqmVE&ab_channel=WhiteboardCrypto

[gloomy shell]

you can apply again

[sturdy swan]

Heya, question, friends;

Are bots allowed to record every message sent within a server?

[ivory nest]

Application error: a client-side exception has occurred (developer guidance)

😦

very bad

https://tenor.com/view/smiling-cat-creepy-cat-cat-zoom-kitty-gif-12199043

[sturdy swan]

Ummmm, I don't believe there is anything against that in the terms

[sturdy swan]

So they can invade personal privacy to view/log messages sent within any chat? I feel like that should be against bot Discord's TOS and Top.GG's.

[gloomy shell]

No, they are not allowed to

you can read the developer documentations / policies for more info about it

https://discord.com/developers/docs/policy

Specifically, this part:

[boreal eagle]

discordbots.org/bot/bot_id no longer works, have to use top.gg now?
I will change it and understand that it's been top.gg for quite a while now...
Was this announced somewhere tho/is it even intentional?

One of my bots (Idle Miner) also stopped showing up in direct searches, not sure why?

Sidenote, I recently updated some packages and it seems to have broken part of my servercount posting, if this somehow lead to me spamming the api then I apologize for that. I am looking into it.

[sturdy swan]

Thanks for the response, I've went ahead and reported the bot in question to top.gg and will make sure to report them to discord later on.

[gloomy shell]

The first thing about discordbots.org - i will look into this for you.
The second question- im not sure what would have caused this. did you recently edit the bot page?
third- you can definitely ask for help in #topgg-api - i myself do not know much about our api packages

[boreal eagle]

Have not edited the bot page for a very long time.
Will ask for help with the server count stuff if I can't figure out 👍

[gloomy shell]

im not sure what would have caused the issue with searching then- you can try editing and saving your bot to have it be re-indexed

[boreal eagle]

I still don't see it show up in the searches, I can find it when looking at specific tags it has tho, really weird

[gloomy shell]

the discordbots.org link should be working now

thank you so much for letting us know

[boreal eagle]

👍

[mental smelt]

Guys

I can't find site to add bot

Idk how to add Toppgg bot

Help me pls

[sturdy swan]

https://support.top.gg/support/solutions/articles/73000502500-how-to-submit-your-bot

[mental smelt]

ok

[sturdy swan]

If you need any help or have any other questions feel free to ask 😁

[coarse bough]

when I click to go to my profile it just keeps asking me to login again

is there a way to fix this

[sturdy swan]

are you being sent to your profile page @coarse bough?

or does it just stay on the login page?

[coarse bough]

it sends me to the discord authorization thing

and then when I do it, it sends me back to main page

and then I try click profile and does the same thing

[sturdy swan]

weird. lemme see if it’s doing the same thing on my end. one sec

@coarse bough everything is working on my end
I would recommend maybe trying to clear your browser cache, because I have personally had an issue like yours and that seemed to fix it

let me know if that helps 🙂

[coarse bough]

ah yeah that fixed it, ty

[sturdy swan]

not a problem!
happy to help 🙂

[coarse bough]

you checking out my server?

[sturdy swan]

may as well lol

[mental smelt]

🌙

[cerulean ember]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[pine crescent]

639768376448909331 (Developer Message) is sending phishing links

[candid mica]

proof

[thorn pelican]

Guys

Please change my nickname

I hate being called unmentionable

it sucks

[stoic socket]

Could you send a screenshot?

[pine crescent]

Name and avatar makes it obvious, but here's a screenshot:

@stoic socket

[stoic socket]

@gloomy shell @real laurel not sure who is online

[cerulean ember]

Thanks for report, mods will take action once they see it. Please don't click on any link!

[west silo]

Where can I find my Top.gg token??

[magic hamlet]

The edit page, webhook section

[stoic socket]

https://media.discordapp.net/attachments/412006692125933568/906910253579403294/topggtokentut.mp4

[magic sundial]

#mod-logs message
I don't have Admin permissions enabled?

@coral cosmos

[sturdy swan]

Please send a DM to the reviewer about decline dispute.

[magic sundial]

Aight

[lethal stump]

Someone can review my problem, it seems that the categories and description of the servers are not well indexed with the search engine

[low sparrow]

i mean if you have the server name you can search it

but not with the tags ain't given

[lethal stump]

by the exact name if it works, but by the categories it does not, nor by the description

[low sparrow]

it definitely won't because of the description

https://top.gg/servers/tag/overwatch2?page=1

[lethal stump]

It should, I think.

[low sparrow]

ngl i did find it

this one right?

[supple mica]

@jovial pelican

[low sparrow]

noice in the support channel

[supple mica]

I am providing support

[low sparrow]

[supple mica]

dealt with thank you

[low sparrow]

For custom tags you can search for it using

https://top.gg/servers/tag/tagname

@long ferry would be a good notice wouldn't it since there are people asking about not being able to find stuff through custom tags

[lethal stump]

I have looked for it but it does not appear

[low sparrow]

literally click on this link https://top.gg/servers/tag/overwatch2?page=1

and you will find it

not through the inbuilt search engine that top.gg provides when searching

that just searches for bots and servers based on their names or have words that contain it

[lethal stump]

Only based on their names of server discord. But the search engine does not work with the description or tags

[low sparrow]

yes

noone would search something through their description

[lethal stump]

How did you look for it? Do you have to type the URL by hand? Because there is no tag finder

[low sparrow]

something like that

[lethal stump]

So if it works

[low sparrow]

you just replace the tagname with the tag you want to serach

[lethal stump]

But the end user is not going to search like that, I think, there should be a search engine for that, or that when clicking on the categories the servers or bots appear

[low sparrow]

well that is something you can suggest

[lethal stump]

Because writing it like this by hand in the url not everyone knows it

[low sparrow]

unless its a known issue

but noone would search something through description

tags would make sense

but as from what i have researched enough, https://top.gg/servers/tag/tagname works

[lethal stump]

a complete search engine searches for everything, such as Google, Yahoo, Bing, etc.

[low sparrow]

but we are not google

[lethal stump]

so if it works by writing it by hand

[low sparrow]

and my guy yahoo sucks for searching things

[low sparrow]

but it does

[lethal stump]

Obviously we are not Google xd, but I have searched in other tops and server rankings and they have it like this

[lethal stump]

Thanks for the help!!

[fluid chasm]

why not allowing me to go to nxt page?

[low sparrow]

well yeah cause they have the most commonly used tags

which are able to be searched through clicking on it through the search bit

but yeah no worries

[fluid chasm]

telling to whom?

[low sparrow]

to starky

[fluid chasm]

ok

[low sparrow]

did you fill in everything that was meant to be added in?

[fluid chasm]

yeah just what is top.gg server url?

[low sparrow]

so your main server link for your bot

like the support server

[fluid chasm]

i gave down

[low sparrow]

wait hold up my bad

[fluid chasm]

hm

[low sparrow]

its just the top.gg link to the server page which your bot would be in

[fluid chasm]

means?

[low sparrow]

hence

[fluid chasm]

i dont under stand

[low sparrow]

a top.gg link to a server basically

i gotta go, since my class just finished

ill be back in about 20 ish minutes to transit around

[sturdy swan]

If you don't have a server on Top.gg it doesn't matter. If you have a server, it's the server URL that goes there, so https://top.gg/servers/...

[fluid chasm]

i did it

thanks!!!

[west silo]

Ty. How long does it take for the website to update the servercount?

[stoic socket]

Usually 30ish mins

[west silo]

ah

[long ferry]

I am at work

[low sparrow]

maybe we pin 👉👈

[tawdry owl]

Hi

[potent rapids]

https://cdn.babyharp.xyz/f137ff62

my friend wanted to add me to teams so i can make bot for him

And he get error

nvm i got invite

[odd ridge]

so this isn't true, and generally requires a completely different set of handlers in order to produce good results, the more data you give an engine the more work it has to do to remove all of the bloat and extract relevant terms.

In 99% of cases less is more.

Although Im not defending topgg search because that just sucks

its just an unfortunate case that right now, you are actually more likely to come up in results by having more whitespace-separated words in your name because their system has no concept of fuzzy searching, prefix searching or segmentation.

[lethal stump]

The ideal is an algorithm that the first results are the word you are looking for and is equal to the name of the server or bot, in addition to the most voted that appear first, but in the following pages that appear results related to the tags or description.

[low sparrow]

k den vision you take over

[winter walrus]

Update it on discord developer portal and click refresh data

[sturdy swan]

hi

My BOt Is Still Showing THis Message After Three Days Also "Please allow 1-3 days for your bot page to appear in search results."

Its Still Showing

[winter walrus]

Oh your bot's page

[winter walrus]

Yes, that's normal

[sturdy swan]

Hi @winter walrus You Had Declined My Bot One Time

@winter walrus But Now My Bot Is On The Top.gg

[stark hazel]

hello! in server stats on top.gg. i seem to be getting a lot of server joins.
yet this tab is not updating.
is it busted or something?

[sturdy swan]

hi

How To Get Bot Developer Role

[winter walrus]

Wait upto 30 mins for it to be updated

[sturdy swan]

post a bot on top.gg and get it verified

[sturdy swan]

Verified In Top.gg Or Discord

top.gg

i have

a verified bot in top.gg

now how

Which bot?

Wave Fisher https://top.gg/bot/936559850865975296

You joined after the bot got approved, therefore you don't have the role.
A moderator (I think) can add it to you.

[sturdy swan]

No

I Have Been Before Only

See Proof I have Got Dm Also

A moderator will take a look at it

[sturdy swan]

kk

i will contact a mod

Nope

Just wait

[zinc oracle]

I dont see any bots submitted on your account

[sturdy swan]

It's on a team

[long ferry]

Team members do not get the developer role

only the owner does

[sturdy swan]

But I Should Get

Good to know, used to be different

[sturdy swan]

And you have it

Because Wave Fisher Is My One

Oh Sorry

That's why you're green and not white

[sturdy swan]

kk

[sturdy swan]

Kk

@cerulean ember

[white echo]

What happened there...

[white echo]

This is not by you

[stoic socket]

Issues already been resolved

[white echo]

Ok

[eternal tangle]

UH??

wt?

it was created last year

[sturdy swan]

try refreshing the page and/or clearing your browser cache

[eternal tangle]

i did refresh

i even cleared the browsing cache

[sturdy swan]

then try clearing browser cache

[eternal tangle]

i did

[sturdy swan]

hm

[eternal tangle]

so?

[sturdy swan]

Maybe it could be due to the age of the bot?
Cause there have been API updates within the past year so there could be something wrong there where they don't recognize older bots?

just a guess tho

[gloomy shell]

It might also be related to the fact that Discord's api is currently having issues

[sturdy swan]

that and there's a huge spike in the API response time rn

[gloomy shell]

wait for the current outage to be over and try again

yeah

[sturdy swan]

yup just looked lol

Oh Discord's API is going again

[eternal tangle]

vruh

ohk

lol

[eternal tangle]

🤦‍♂️

[sturdy swan]

2.8k lol

wheres the channel for code helping out

@eternal tangle looks like you should be good now

[sturdy swan]

#development

[sturdy swan]

the ping is back down to 122ms (average)

[eternal tangle]

alright thanks

ima try then

[sturdy swan]

lemme know how it goes

https://uploadi.ng/FbuYcEdd

whats the problem

ping me

[leaden charm]

U have to use the top gg id

He/she should go to his/her profile and send it to you.

top.gg/user/5875077838804779008

[indigo sorrel]

Anyone on I can ask for help?

[sturdy swan]

what's up?

[indigo sorrel]

For some reason I'm suddenly unable to log in and vote it just keep giving me this weird screen

[sturdy swan]

Use another browser

[indigo sorrel]

I've tried through discord and chrome

[sturdy swan]

It's because the browser you're using is unsupported
Use another browser or the Discord app

[indigo sorrel]

I've always used my phone discord app and now I can't

[sturdy swan]

Can you check the chrome version you're using

[indigo sorrel]

I think it's up to date. But I don't know what version it's supposed to be

[sturdy swan]

Can you check it?

Three dots at the top, then scroll down and click on about chrome

[sturdy swan]

Yeah, try to use another browser

[indigo sorrel]

But what has changed?

[sturdy swan]

Nothing

It's Discord being Discord

[indigo sorrel]

I tried contacting them and they say it's your fault not theirs

Well top.gg fault

[stoic socket]

Not a Top.gg fault, it’s an issue with your browser

[sturdy swan]

everything on top.gg is fine 🙂

[stoic socket]

As it’s on discord.com it’s a Discord authorisation error

[sturdy swan]

Untrue

just try installing a different browser and see if it works.. or just switch on over to desktop if you can

It clearly says it's Discord

[indigo sorrel]

Thats what I thought. But they just keep denying and sending me away

[stoic socket]

Where are you contacting them?

[sturdy swan]

Well, it's on their end; doesn't matter what they say

[indigo sorrel]

[e-mail]

Their emal

[stoic socket]

They wouldn’t blame it on the service though which is odd

[indigo sorrel]

I don't know. Just that's becoming a headache

Anything that requires me to log in so I can vote for a service gives me that screen

Karuta and myuu are my most used ones

Thanks for the help

[jolly token]

how to use ref?

[sturdy swan]

What do you mean with 'ref'?

[jolly token]

that

[zinc oracle]

referring urls typically depend on the platform.
for example, if someone clicks your link in discord it wont give a referring link, as discord doesn't provide that.

if your link is clicked on google, google provides that.

[jolly token]

what is the url for exemple

[zinc oracle]

it will be the referring website.
for example, if someone clicks on your bots page from google it will be "google.com"

[jolly token]

no, the top.gg url with referal

[long ferry]

The referral is used by the headers when visiting a different site

There's a Referrer header, sites might be able to either send none or clear it before sending

[waxen lantern]

guys is there any html/css source to use in top gg for bot description?

[supple mica]

You can use any html/css you wish to use. If you're asking if there's any premade code, then no!

[waxen lantern]

ok tnx

[sour sparrow]

[supple mica]

Works fine for me, can you try clearing cache?

[sour sparrow]

Just tried. Still got error 500

[final swallow]

if you delete a bot off top.gg can you re-submit the same application in the future?

[sturdy swan]

yes

[final swallow]

mm cool thanks

[median briar]

Guideline 6 "Must not reward users for voting for a different server"
Does that mean I'm not allowed to offer a reward to anyone who votes for my server? And can I make a leaderboard to list who voted the most?

[stoic socket]

You can give rewards

It means that if I voted for server A, I can't get rewards for server B

[median briar]

Oh. That's confusing. But thanks.

[stoic socket]

Hope this clears things up

[sturdy swan]

Will this be your guys side or poketwo?

Will this be your guys side or poketwo?

[stoic socket]

Thats Poketwo's side not tracking your vote

[sturdy swan]

Ok ty

Hey i got a spam like this

953820158651170816

[supple mica]

@faint hatch

Thank you

[sturdy swan]

np

[fair latch]

How long does it Normally take for the profile picture of a bot to update on top.gg?

[candid mica]

30 mins after pressing refresh data button

[fair latch]

I haven't pushed it

[candid mica]

then push it

[fair latch]

Where is it

[candid mica]

and wait it doesnt happen instantly

[fair latch]

On my phone so its hard to see stuff

[candid mica]

oww phone

[fair latch]

[stoic socket]

2 secs i'll get ss

[fair latch]

Tyty

[stoic socket]

https://capy-cdn.xyz/a6lG7G0T.png

Under "Info"

[wanton sparrow]

How to see the invite of a team ?

[fair latch]

It won't load

O wait its my data

[fair latch]

Ty

[hexed vessel]

Hi, my bot has been approved for 5 days but I still cant find it in search results

[rigid valley]

To add to that, all reviews and comments will carry over. Tho we do not recommend deleting your bot unless you have to since submitting it too many times could be seen as spamming queue

[edgy aurora]

yo

I want to post the stats into top.gg

is the status code for successful is 200 ?

[edgy aurora]

aight

Times to make some change, lol

[sturdy swan]

Me want to apply for bot reviewer

Got answered in #general

[jovial lintel]

i got that same one

[plush sonnet]

is the password parameter for dbl webhook is the token?
dbl_webhook("/dblwebhook", "password")

and how can I test it ?

[edgy aurora]

Is that a wrapper?

[edgy aurora]

I guess it is

[plush sonnet]

https://docs.top.gg/libraries/python/

[potent plover]

SPAM

Unsolicited or undesired electronic messages.

[edgy aurora]

Oh

Python lib, I never use python
But I guess password is the token

[plush sonnet]

👍 thanks

[long ferry]

And what does that have to do with support?

[candid mica]

he either get hacked (he said that in #general ) or he is self botting (msgs in #general )

[stiff geyser]

good day. My bot has been approved and it should, in theory, appear in search results and be active in 1-3 dayss (as the message says) but its the 4th day and still nothing, can anyone aid me in this perhaps? 🙂

[cobalt sleet]

There are issues with search at the moment. Try editing and saving your bot page and wait up to 2 weeks for it to get indexed in search.

[stiff geyser]

oh that much?

if not mistaken the links to try to get votes and whatnot does not work either until active right? cause when i tried it says "waiting for activation" in the status

[cobalt sleet]

Try clearing your cache? Voting should work as soon as your bot is approved.

[stiff geyser]

i mean i tried to make a call to it, i mightve done something wrong? but i get this

[cobalt sleet]

What's your bot ID?

[stiff geyser]

give me a sec..

this one should be, took it from the bot view page

799667058673319957

[cobalt sleet]

You're trying to post server count?

[stiff geyser]

mostly to get the user's data (including voting datetiem and whatnot) from the bot.

i use the getuserasync

mostly to test if the things works as intended etc...

[cobalt sleet]

You should probably ask in #topgg-api then

[stiff geyser]

ah, all riight thank you very much.

[sturdy swan]

Umm

[cobalt sleet]

Do they have a Top.gg profile?

[sturdy swan]

Fixed just refreshed the website

Is it possible to get any test api key or smth? Cz i just recovered my bots ownership ( top.gg) so in the queue

[cobalt sleet]

If a bot's in queue the API won't work

[potent plover]

[sturdy swan]

[exotic carbon]

how can i advertise my server

[fluid birch]

-auctions

[wild stone]

@exotic carbon

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[exotic carbon]

i done it but the send email thing

i verified like so many times

and nothing happen

[sturdy swan]

Then if you have issues with auctions you can ask in #auctions-support

[exotic carbon]

k

[sturdy swan]

Please Unban My 1st account please sir anyone who can help me please

You need to appeal for your unban.

You will get banned for ban evasion.

where to appeal sir?

[sturdy swan]

where can I appeal sir?

[fluid birch]

-appeal

[wild stone]

@sturdy swan

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

[sturdy swan]

Thanks!

[fluid birch]

What is the id of your banned account?

[sturdy swan]

1 second

[narrow wren]

@cerulean ember

[sturdy swan]

564728081663655936

[fluid birch]

-b 919989290979696721 ban evasion. (case #42562)

[wild stone]

! Wumpus#3141 was successfully banned.

[crude dragon]

@fluid birch how can i work here as mod we have mgm team working in 20+verified servers and 2+ partnered

[fluid birch]

-apps

[wild stone]

@crude dragon

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[crude dragon]

08 Sorry but i can't understand can u explain me if u are free

[gray kernel]

which parts need clarification

[crude dragon]

How to apply and in how much days it need to review my request

[crude dragon]

@gray kernel i need someone to come with me and then i will show them we have roles

[gray kernel]

please read the embed from luca above as this will answer your question

[white echo]

Top.gg can I delete my Tune Plus bot and submit new one with same code? Because my bot can't get verifed bc of this: Based on your bot's growth, it's clear that you joined a number of servers inorganically in order to grow your bot and qualify for verification. Therefore, we cannot verify your bot.

[white echo]

Can't someone answer

[gray kernel]

you can always delete and resubmit your bot for approval, but i'd advise taking discord's decline reason as feedback

also, for future reference

[white echo]

Ok

[white echo]

Oh my @gray kernel

Look what i go review...

im giving this bot dev no stars because they dont earn it. i wanted to get help but they banned me for no reason when and it was for support. no bot dev ever treated me like that and what i say is true they banned me as soon i join didnt even break any rules. not worth it might be a good bot but bad bot developer

Like I banned them bc they are alt...

[cobalt sleet]

You can see our review guidelines here

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[cobalt sleet]

If you feel it breaks our guidelines you can report it and a moderator will review it

[runic frigate]

so

15$ i can get it in n my bank right?

[gray kernel]

-credits

[wild stone]

@runic frigate

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[runic frigate]

oh-

lmao

[gray kernel]

sorry, no free money

[runic frigate]

[runic frigate]

btw

how to disable this

@gray kernel hey

[gray kernel]

it's optional, so you don't have to fill it in

[runic frigate]

yea but i want to disable it cause i think it disrupts others bots like vote tracker

[gray kernel]

if you set it to none, it should be fine

[runic frigate]

guys i thonk u shld fix the thing if roles are lot some roles doesnt show i had to zoom on 33% to set it on none

[gray kernel]

could you send some screenshots of this with your zoom at 100%?

[runic frigate]

okk

[gray kernel]

just so i can get an idea of exactly what you're talking abotu

[runic frigate]

this just ends ateveryo-one

and i cant scroll more

[gray kernel]

so you had to zoom out to see the full list?

[runic frigate]

yup ;-;

i cant scrool to bottom in 100%

[gray kernel]

ok! i'll see if i can get someone to replicate this

and then pass it to our devs if it's an issue to more people

[runic frigate]

it only happnes if U HAVE A LOT OF ROLES

[gray kernel]

how many do you have?

that way i can compare it to my own server as well

[runic frigate]

78 roles

damn ima be back in 2hours byee

[white echo]

Added my bot

[gray kernel]

okidoki, i'm gonna check up on this and pass it to our team if it seems to be an issue for more people!

thanks a lot for flagging this

[gentle garnet]

Is it allowed to use multiple accounts to get someones rating down? I don’t think so

[stoic socket]

**Do not abuse the review system.
**We value genuine, constructive feedback from users to aid the developer to grow; hence, using multiple alternative accounts to mass review products, or targeting unsolicited advertisements towards users, or artificially manipulating reviews through the vote or rating system is not allowed.

[gray kernel]

nope, it's against the guidelines to abuse the review system

thanks friend

[stoic socket]

🤝

[gray kernel]

you can also read more here, if you'd like: https://support.top.gg/support/solutions/articles/73000502504-review-guidelines

also, note that you can flag reviews, so that they can be reviews by our mods

[elfin lantern]

Hi im not quite sure how the voting system works.
Is it that anyone vote once every 24 hours during the week and once every 12 hours at the weekend?
Also do votes get reset at the end of each month? it so, is possible to see total votes?

[stoic socket]

Just found a review on a bot I'm staff on where one of the owners review replies has been intepreted as a negative review and affects the overall star total. Can this be fixed?

[stoic socket]

Its ever 12 hours any day, and votes count as double on the weekend. Votes reset 1st of every month on the first vote of the month.. Look at https://dblstats.com for total count

[candid mica]

Is it that anyone vote once every 24 hours during the week and once every 12 hours at the weekend?

no anyone can vote once every 12 hours everyday, but votes gets doubled if it is on weekend

Also do votes get reset at the end of each month?

it resets every beginning of each month

it so, is possible to see total votes?

you can check that in #commands by typing -botinfo <botid>

thx bun 💀

[stoic socket]

[elfin lantern]

OK thanks both!!

[solid tartan]

Oh yes, i know the person and he used an alt to make the % higher

[stoic socket]

<@&817055174613794826> because otherwise it will look like i was replying to other person

[gray kernel]

could you send a screenshot please?

[stoic socket]

https://capy-cdn.xyz/cQjvLSvY.png

[gray kernel]

do you know if this has affected your overall rating?

[stoic socket]

Yes, because there are only 5 star reviews and the overall isn't 5

[gray kernel]

okay, i'll ask about this internally! thanks for flagging

[stoic socket]

Its a older known bug iirc and the only current fix was a mod removing the reply

[white echo]

I flagged queue stuck

[gray kernel]

sorry, what is this about?

[tender hornet]

hey, i got one unrelated comment to my bot, and i have proofs of trying to make bot review worse on purpose, who should i contact?

[gray kernel]

you can flag the review and it'll go into our moderation queue

[tender hornet]

i did, but i cannot provide reasons why i flagged it, on first it seems like any other normal, but there is back story

[stoic socket]

You can provide a reason/the context when reporting the review

[tender hornet]

no?

i just clicked and it says reported, it didnt ask me anything