#support
1 messages · Page 619 of 1
the servers and bots section are not the same
the server icon and name is fetched automatically, the bots arent
how long does the voting role last for when someone votes for my server?
13 hours, 1 hour to revote, they can vote after 12 hours
okay! ty
refresh and try again
I did
what are you changing
Well if it says 404, there's nothing to edit
what bot are you trying to edit
or well server
ID?
doesnt exist
Unapproved
was declined
Your bot was likely declined because it went against our bot guidelines.
To find out why your bot was declined and by who, use the search feature in #mod-logs:
so its deleted after declined?
Thanks
@wild stone
Ok i relisted
WHat issue
For what
I have filled the whole application but I click on submit it so not going on next page
Could you send a screenshot of your tags>
#modrartion and some related tags I am currently on phone
Are there any long ones
If I may, How does a bot go about being listed on top.gg? I am unsure how the lookups are performed, and as such I am not sure how to meet the criteria.
To be clear: I am in the process of launching a bot that I have been working on and I am unsure on how to get it "findable" 😛
The citerias and rules are listed in #rules-and-info and its not that strict
If you read the bots section you should be good to go
I will give it a gander, ty
No problem
Can I transfer a bot to a team before it's approved? If so, how?
You can't
only mods can do it
Hi, I asked for approval of my bot on top.gg on 12/28/2021 and I'm still waiting for the answer, was there any problem or am I still in the queue?
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
For to add certain bots
My bot's pfp is not appearing, is there a way I can make it appear?
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
Alright
hello i need help , when i fill the informations about adding my server to the top.gg list server this is what it shows , may i know why there is an error type ?
@tulip ocean did you add any tags?
could you show me them?
L Gang
remove the long ones and it should work
ok i'll try
@vagrant wigeon Thanks it works
no problem!
why are my statistics cursed?
Hi guys, what to do is I sent a request for a bot, 2 weeks have passed and nothing?
be patient.
hi
Hi, is there a way to vote top.gg from discord itself? rather than going to the site?
with a command
Nope
Ohkay
My server that I listed on their site about 2 years ago isn't listed under my profile nor can I go to the server's .../edit page via editing the url as I get a 403 Forbidden error. I am an admin on the server.
Refer to #site-status
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
oh
alr thank you
Is a skidded bot from github on your site against any rules?
Have you modified it?
I haven't skidded one I just know of one that is literally all skidded just changed the name
So I'm supposed to report him on the site?
Yes
thx
I started my first bot with 2 other fuys but they left me after 2 months after the bot was in top.gg . Is there any way to remove em? Because I've lost contact with em and I dont know where I can find em to ask to remove the bot from their profile
I can also verify that the bot is mine
Edit : the bot https://top.gg/bot/737040516687986808
In any way
@raw drum I assume you are a team owner and they are on the team?
anyone know why my bot profile picture isn't setting?
Unfixable at the moment, it disappears when u change the logo
oh.. sooo? Is there ever gonna be a fix
it's been like this for a hot minute
Idk, I have the same issue
We should have this fixed very soon
My bot is not erela of tomato guys what are u talking about #mod-logs message
Contact the reviewer
@jagged obsidian brother , you're wrong about my bot . Look at my cmds and look at tomato6966 bot . They're 2 different bots
Contact them if you're sure it isn't a clone
Ins dm?
Yes
It is not because look the difference xd
Alr
XDDDDDDDDDDDDDDDDDDDDDDDD
ye 100%
100% no skidded bot
-rdissue @sturdy swan
@sturdy swan
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
What error are you referring to?
Looking back at your chat history I’m guessing you are talking about the refresh bot issue. If so, no ETA yet
My bot profile image doesn't shows and im losing users because of this.. hope it will be fixed soon.
Thanks
Guess what kiddo, I proved that the bot isnt cloned . You can continue crying 😂
Does the bot-review staff keep notes on specific bots they look at?
I submitted one that's a little different and requires a code to access certain functions, I was wondering if a note could be made to contact me when they get around to looking at it so I can give them access.
@plucky isle we dont, but the reviewer should read all of your bot's description, so mentioning it at the top of the description could be a good idea
ok, I will revise the description with instructions.
if not you can contact the reviewer and explain if it happens to get declined for that reason
XDDDDDDDDDD
@wheat lily @raw drum keep this chat to support related questions please!
@raw drum sure https://uploader.deem.fun/NNpt.png
Yep sorry
bruh sorry for the ping I forgot to turn it off
Are you 10?11?12 years old?
@raw drum
Yes I am sorry, but this kid is annoying
They're also a trial bot reviewer, so be lenient
Not sure what you're referring to annoying on that one. They're telling you they made a mistake during reviewing
I am not talking about the reviewer , I am talking about this dude @wheat lily
tf xdd
I just dodged a ban lmao
@raw drum @wheat lily as i said please keep this chat to support related issues instead of arguing(?) with eachother 
I still think this bot is "skidded" when I didn't know how to program so I hosted this bot too, only I can't find the github link now, but as soon as I find it I'll send it to someone @raw drum
chill bro :DDDD
You have a low iq syndrome kid.
@wheat lily you can dm a staff member or use the report button on the site if thats the case, no need to argue about it here
yy I know
okay
just wanted to mention incase you were unsure
Seems you have the temper of a kid though
I want to know if the bot was accepted or rejected
ID 924868821548945428
same response as 2 days ago
wait for it to be reviewed
If your bot is accepted or declined, it'll be posted in #mod-logs.
Encountered an error while adding a team member.
umm but my bot is being advertised and it wont be gud
@dreamy abyss
is there anything to do pls
it wont create a gud impression tbh
The engineering team is aware of the issue and will implement a fix, however I do not have an ETA
ahh
id: 431487139298017282
well wouldnt u wanna ban them so they dont actually get someone
they are banned
they are banned
rip to them
hello I'm trying to upload my bot to top.gg but when I hit the upload button it won't let me
they were a noce person before they got hacked
@sturdy swan do you get an error?
nop
Yup we're aware, don't trust that reviewer right now
does it do anything? @sturdy swan or just not upload?
ik
as soon as they said the game thig i knew they were hacked

it just won't go up and a forbidden icon appears on the button
could you show me?
sorry for the inconvenience, it already worked
thats good! no worries
@vagrant wigeon ?
what error?
Will I receive a notification that the bot has been verified?
@deft bobcat you should do yes
this error
What to do
Good evening I have just modified the profile of my bot on your if everything is correctly set and I have that which puts say I do not understand why
@vagrant wigeon
@vagrant wigeon?
Help me please .....
How do I make it that members get an exclusive role when voting the server?
you can't enforce a theme at the moment
Okay thanks
Can someone explain to me why this is happening when I press the invite button on my bot? Is it because my bot is not verified?
Yes
Okay
Say I can put an icon on the bot here
Okay thanks you
my bot was declined but when i try to reapply it says "This has already been submitted to Top.gg"
id: 923450190738890752
clear cache
alr thx
does your bot need to be verified in order to get your dbl token?
Yes
They’ll probably realise you had a a massive jump in servers and you’ll risk having your bot removed and possible banned (if I remember correctly)
@zinc oracle can you confirm
oh then what if i slowly increase the count in a 5 minute interval?
we can always manually check your bots server count
is there a reliable way?
i mean u cant just join 1m servers
unless u have access to the bot
are you trying to find a way to break our rules?
They’d probably realise the increase
no im just curious
generally speaking, someone will notice either staff or just a user.
there is no real way to do it without being caught eventually.
Breaking rules = consequences
i see
huh?
Clear cache
What?
?
how is it done?
How is what done
how to delete the cache
how do i*
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave
@sturdy swan @knotty sleet ^^
it doesn't work :v
try another browser
I've just transferred 2 bots to a team. On the bot page it says they're on the team but in the team projects the bots aren't there. Here is the team ID and the bot Ids
Team ID - 247052919078588416
Bots - 869661820208693278 + 816422484449951754
Additionally, if a member transferred a bot to a team, and the bot is then in the team, are we okay to remove the member that transferred it to the team and not risk the team losing access to the bot they transferred?
u can't use it until it's verified
i mean
it gotta be approved
then i think u can share it
Sus
my bot has been denied and I cannot contact the person responsible for verifying my bot to dispute the action.
Who’s the reviewer ? Every reviewer should have their DMs open
His nickname here is @toxic zephyr , you should be able to send a dm to appeal
Hi, i was pinged
Likely because your nickname had a hoisting character (like !) in front of it
and now DM'd xD
@fluid birch you read the error warnings which is in the bot's default language?
Not quite sure what you are referring to. If it’s about your bots reviewal you’ll have to talk to alexander as he reviewed your bot
@fluid birch do u sell second review spots
No. You’ll have to wait in queue again 
Hi, I think my question was missed 🙂
no advertising
that's really strange. Your teams page (https://top.gg/team/247052919078588416) shows the bots under the bots section. My advise would be clearing cache and if that does not work I'd advise you to check again in a few hours (if the bots were moved recently)
Sorry, should've confirmed - they've started showing the bots after an hour or two, thank you for confirming though!
Still wondering about the second question tho
there should be no issues with doing that
I'll double check though
Perfect, cheers Family Friendly!
How do I add library in my bots info?
Thank you for your patience!
I tried the process myself and it appears that transferring a bot gives all the power to the team so if original submitter is removed from that team they lose the ability to edit the bot
Oh you legend, thank you so much!
I don't think that is a field itself but if you want to display the bots library you could always edit the bot description to show that
If we use dbl-bot info cmd it says library not added
Its not working

the servers your bot is in has to be listed on topgg
Ah okay
It's still not working:(
why can't i change my bot's page background? I have it as a png and it is on imgur
oh
i added i. before and it let me save
but still no background
I refreshed the data and its taking some time to load
bruh still no background
when i turn on dark mode
it barely appears
like u can only see the moon of the background
that is intended i think
huh?
Screenshots?
Let me check my bot.
Yeah you can hardly see it. And yours being a pinkish/purple huesih color doesn't help with the darkmode of top.gg so I think yours is just super hard to see.
You might just have to use one that contrast more. 
What are vote credits?
Is that intentional?
2 to 3 weeks or maybe more
Probably? Lol. You can use CSS in your long description if you want to remove the background color of the page.
oh really? 
Yes.
I tried this
<style>
body {
background: #000000;
}
</style>
it did absolutely nothing
this worked tho
.entity-content__description {
}
bot approved or not?
hyehye
this worked
<style>
body {
background: url('https://i.imgur.com/NvRWEre.png')
}
</style>
but looks absolutely trash
yeah
Hello. But my bot wasn't offline... He using callback so he doesn't have status.
Serverless bot?
He using interaction callback url
Okay
can u give a resolution for the wallpaper?
why it doesn't fit properly?
You can do things like making it cover.
#development is more suited for this kinda talk though.
Not working how so?
I added server id saved it doesn't show up and when I click the bot info id that I added there is no more.
It may just take time to update the bot page.
I am waiting for more than 24hrs
Then I'm not sure, sorry.
Are people voting for your bot? 🧐
cache, if not then idk

91(+9) means you had 82 before and are now up by +9 so it says total votes now 91, gained +9 in the last hour
ohk
What are vote credits?
-credits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here to learn more and here to participate.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
- After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers
If you wish to read more about auctions, check out our support articles about auctions.
3 of my Top.gg bots have no profile picture
How can I change this?
The 3 that have no profile picture are the 3 I've changed the pic for in the dev portal a while ago
The 3 bots in question:
I can't remove the preview on mobile
Known issue, please wait till the devs fix it
Thank you
when a bot showed up into the trending new bots page and then it got removed from it does it still have a chance to get back?
Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.
You can only add to teams now
How do i get my bot to be seen by more people? Is there any way other than getting tons of votes and the auctions?
Look at auctions
https://auctions.top.gg #auctions-support
Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.
Hm
I asked about other than auctions because im broke
Plus im 16 so by the rules of the auctions i cant even use them
The only way to get it seen in a more sort-of controlled was is by auctions
Otherwise, getting votes to have it show up higher in search
why it gives me this error why I try to change the theme preference
Your form contained some validation errors
How to submit my server?
What should i put here?
No one responding
yeah put the channel id there
you can create a topgg webhook url
and it will be a vote log
ok thx
I am done right? cause i got here
Any solutions for this? Its not workin
luz hoy
when PFP refresh gonna work? been over 2months
At this point it would be quicker to just delete my bot and relist it lol
idgaf if they hate me
they aint my friends
ìts not gonna work` you have no idea if it will
ok sorry big man 🤣
🧢
i aint gonna listen to you i didnty even ask you to respond bro
ah yes dont talk about problems in a support channel? are you a donkey bro
i dont grow from this site anyways since i dont have a bloody pfp
A bot sent me a 18+ server link
And it wasn't a welcome message because I did not join any server.
Nadeko
Its a bot over 70k guilds
screenshot?
Screenshot
blur bro
we cannot see our bots wait time or position in queue for verification right?
yes
They removed it due to some issues
instead of fixing issue just remove the issue 😄
can you send the censored version? you that mods can verify
I guess you should first be confirming with the support server what it was about
I told them
They said they doubt
And they said?
hmm
Then ss it
They are thinking its a welcome message
But the server I was in, is a Bot support server Called PokeTwo
Can you show the screenshot of the bot DMing you that
u literally sprtead false info stop
thats very sus
@silver lichen don't be rude towards users trying to help you
hes not helping at all
Also @umbral nova what do you mean with reposting
he keeps pinging me
Welcome message by that server
It DMed u out of the blue?
It's not necessary to delete it, you will have to wait in queue again
What do you mean?
So I suggest not doing so
waiting inthe queue will be quicker than waiting for slow devs to fix a simple problem
Did you leave/join any server nadeko was in at that time
Just he patient for the issue to be fixed, we have received an update that they're working on it
If you decide to delete and resubmit it, you'll have to wait in queue again and would possibly be considered trending abuse aswell
and making life harder for bot reviewer and the normal bot submitter
No. It sent me for no reason.
The only mutual server with Nadeko and me was PokeTwo. And I am in that server for more than 8-10 months
that is weird but i guess bot cant really dm you out of the blue
idk then whats the reason
i mean it wouldn't since i never get on trending but ok
thats new page, not trending...
It doesnt go on trending
so why is he saying trending.
it goes on new bots
ur blocked stop responding to me
plus readding your bot does nothing
it updates the pfp
all your reviews and everyhing else will be back and the bot pfp will be blank
It does not
he loves you bro thats why
@silver lichen Drama wont do you any good
Ah yes
Anyways lets just contiue at #general so i can make balls jokes
everytime I try to update my server it says "Your form contained some validation errors"... there's nothing wrong in my form I quadrople checked lol
Could you send a screenshot of everything
yes the long tags
tysm worked
i am unable to refresh data of my bot on topgg page
https://top.gg/bot/802812378558889994
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

Hey, I just wanted to add a new bot on Top.gg but it says that the bot is not public. I looked again and saw that the bot is really on public.
What can I do?
try it again later
Okay
is it a bot?
i was setting up vote tracker
yes
hmm
refer to #site-status
make sure you're the user with the actual ownership
not just another owner with admin for example
Had a few people report issues with editing servers even tho they are server owner
I am the owner
I have the delete button too
ID?
?
id of the server
927801816681447445
?
There's no logs about it seems like
will it fix?
try editing it now
how?
That id you gave me is not that one you're trying to access
927801816681447445
ok
contact votetrackers support, they're providing you the wrong id
pls someone fix the refresh button 😨
-rdissue
@sturdy swan
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
ty for your help i got it
@long ferry help
what to do now
save?
try an actual vote
otherwise reach out to votetrackers support if an actual vote does not work either
ok
?
voting instead of using a testvote
nvm i reached out to vote tracker support
Hi
So what server perrmits need to be enabled for twitter bot, it works on mmy own channel but not for a friend?
it doesnt let me refresh my bot
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
ok thanks
When bot was declined, I need to write everything again (description etc.) from scratch?
Yes
yups
whatever you're trying to access, it does not exist
can anybody that has access to the website dm me pls i have a problem that i need for my server and its not corporating with me and need to be answered
Whats up
so im trying to invite back the top.gg bot back to my server and its just not letting me do it.
@long ferry Thank u so much it worked i have another question but it doesnt need to be answered at the moment
go ahead
That should do the trick regarding "Unspecified permissions required", right?
That's the only reason my bot got declined lol
The permission thing is when a bot states it needs Administrator to run a kick command for example
It doesn't require admin, only perms for the command
The one above is meant for user permissions, I have custom perm system
Level 1: Helper
Level 2 : Moderator
Level 3: Admin
Level 4: Owner
Level 5: Developer
If your bot says something like "Level 2 - Staff" would still confuse regarding what a user needs to use it
Either state on your bot page what permissions define that level and/or list these instead
can someone help me please?
ask away
Lmao
ok ty
Deleting the bot was unnecessary, you'll have to wait in queue again now
try it in like 30 minutes or so
-rdissues
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
I added a server to top.gg back before when admins could add servers. It is owned by a team and I am the owner of that team but I am unable to report any reviews on that server's page but I can edit everything. I also can't see the server in auctions
apparently @fierce kiln resubmitted it (?) is that intentional?
Do you perhaps know that user?
oh
Tell them to delete it then for you to resubmit
if my bot only uses slash commands do i put / or do i put smt else
-upto
@peak nymph
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
does the bot long description support both markdown and html?
Yup
nois
Hi, my bot was just denied for most or all features detailed do not work. I just checked and all features I detailed do work as intended. My bot uses slash commands. Is it possible it was not granted permission to create slash commands when invited to the server?
or does the website only support classical commands, because my bot does not support message commands only slash commands
Ok thanks
hello. What exactly does voting for a server on topgg do? does the vote count reset every month?
Votes:
- can increase your servers visability and getting 100+ votes a month gets the owner $15 in advertising credits to advertise the server on the site
- resets monthly
My server is not displayed when I click on add it
no?
my others are working without bot
You probably added them before the recent changes
still doesn't work
Clear cache?
And are you the actual server one, not just someone with an admin role?
oh ok thats the Problem.
Use the Delete button on your bot’s page
I already do that but the page dont delete
Then it’s just cached on your side
It will be deleted for others and is just showing as if it’s still there for you
if he gives me the owner rights can i do it then?
Hi, I just submitted a bot and was reading through the approval article and was wondering if it would help ease the reviewal process if I sent the github link to my code
That wouldn't speed anything up
he told me to change it at the top and put the id of my bot so I could access... but the site gives this error.
Fair enough, I thought it could help in the "malicious content" section
help
Hi, I noticed my bot's image stopped loading, would love some help. Thanks
Can someone Help me do the Background?
wdym stop loading?
It just displays a blank circle with the bots initials
known issue, refresh data broken
Ok will try, thanks
How often do reports take to finish. My rating is not high because of a random rating
there is no eta sadly
Sads. Okies ty
You cant acess webhooks till your bot is approved
ok
nope
well i can just wait im a very patient guy. I was just curious if there was and it would've been helpful if they provided it. Either way thank you for answering my question. ^-^
they used to have it but not anymore, and your welcome
why do I see fake reviews on my server?- I literally just submitted it
Known issue.
noted
Is announcement fixed?
You submitted your bot one week ago. The estimated time is two weeks but it can be longer then that 
I believe it is. I didn’t have any issues with it when I tried about a week ago
Lol more how much rime
I am unable to tell you any specifics but as the queue time is around two weeks you can expect to wait a week or more
Oki sir thanks
Also this doesnt work
Is the server added to the site?
Yes
What error message do you get (if any)?
No error message it gets saved but it doesnt show up
If that is the case I’m afraid I do not know what the issue is. Have you tried clearing your cache?
Browser cache?
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave
Does not appear to be the issue however as the server does not appear for me either
yea does not appear to be a cache issue. I’ll see if I can find a fix to this after when I get back to my computer 
Cool ty
Also is there any way to transfer ownership from the old account to the new account?
my image doesnt load when using imgur
tried that but same thing
fixed it by adding alt
how could i change the name?
in dev portal
Refresh from info category
is that right?
Yes
its take a whole day 
it does take time. did you try to reload the page?
nah, i still waiting
reload the page?
no
How is it broken?
cuz it is broken? mods and devs alr verified it
it cant update your bot name,pfp
yes it was 
bot's ownership?
yes there is a way
No My bot's top.gg page
yea i know
you must show mods that you are able to do "developer only" commands
you can dm a mods for more info
I can but they say they will delete the bot so you can apply again and they will approve it but it will reset its vote
I dont want to loose 140 votes lol
oww idk abt that then
just wait till end of month
Yeah
Heyyo uh i voted for the soccer guru bot and i even got the thanks for voting notification but i still haven't received my cards
Now when i try to vote again it says ive already voted
Contact their support
How do i do that
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
I did they said i need to contact ull
That's definitely an issue on their end if it said that the vote was successful on our end
We merely provide the necessary tools to have them know when their bot got voted for, everything else like rewarding is on their end
Logout and back in
It does eventually update on my end
Honestly based on what they're saying within their support server, can definitely tell that's an issue on their end.
We cannot help with bots not giving rewards, we merely provide bots the necessary tools to allow knowing when a certain user voted. Everything beyond that is in control of the bot developer itself.
Nor do we do what they're saying, we do not ban users asking questions they might be confused about where to ask them, nor do we appreciate support servers saying that "you should annoy the shit out of them"
he was joking i guess
Thanks tho i figured it out
My new device caused the problems
how do i add my server to top.gg
wont let me
where
here?
i mean what server info sorry this is new to me lol
i cant even see it on the site
nor can i add the bot
the server you are trying to add
you must fill the required field right
like tags,desc, etc.
Hello,
We are now a month on… I’m still waiting for someone if anyone to take action.
It’s been exactly 31 days since I first reported a review on top.gg and still nothing.
I understand there is no ETA, but when top.gg staff have told me themselves that these reviews do go against the community guidelines and should not be on the platform - I hoped we’d see some traction.
Anyway, a month on and here we are still without action, leaving me to wonder if anything ever will be done or if these reported reviews are just going to be left to sit - they may not display the text, but they do display as part of my bots overall rating, obliterating the mass positivity it usually receives.
So for the month anniversary of this issue that should have been sorted in days, please finally delete the reviews.
Bot ID: 891665780050100235
Thank you in advance for your support.
Yup can already tell you that they'll be processed soon
How soon though…
This is what I’m getting at - I’ve waited a month already, just want it sorted
A few days ago someone said that the review they reported hasn't been reviewed even though its been 6 months
It seems like a non functioning piece of the website
Report goes off but no one is on the other end…
Been told so many times it’ll be sorted soon
You can add html code in the description
Im pretty sure thats how they added all of it
I tried an iframe previously - didn’t seem to work 🥲
I mean like separately adding everything
Not adding the site, adding each of the elements in the description
Coding the whole site in the desc?
yep
you can use iframe
ty
Iframe
Yea
MJD said that iframes dont work
they do work
<iframe src="website url"/>
Alr
Then again I never use iframes so that’s probably why - I’m a semi pro webdev but literally no one ever asks for iframes so i use them like 5 times a year 🥲
Imma try again later
Is there a way I can manually have the profile picture of my bot updated by contacting someone?
Nope sorry
nope
Is there a way that you guys could delete old google search for my old bot?
That will automatically be removed soon
Google indexes searches (Not Top.gg), so wait for Google to next index
yep
uff
yep p a i n
Am I allowed to delete and re submit my bot to get the pfp updated?
@mortal wing said it wont change it
It’ll take longer than them fixing refresh data
The broken refresh data has been happening for a while
like
months im pretty sure
and doing that will make things harder for bot reviewer and the normal bot submitter
But doing nothing wont help me either
Theres no eta on when the refresh button is gonna be fixed
And I want to start promoting my bot soon, but I want it to have a profile picture when im promoting on top.gg
but you could promote with a pfp
They said hopefully this month
Create as a product on Top.gg auctions
then you can set a pfp to advertise
^
Alright
Known issue
Okay but who asked 
Hello, need anything?
Contact the reviewer if your bot was declined here
Who is the reviewer?
the one who declined your bot
Don't ghost ping me
@sturdy swan its @cerulean ember
Oh
yea it is possible
What do you recommend to use for it ?
wdym?
Which module you recommned?
btw idk if you can post a message if someone's vote but i know you can get the id of users that votes
its the top.gg module
Yeah, thanks I'll check it out.
sure np
^ true
any error?
Try checking back later then
put this as my background but nothing shows up
it appears but its almost transparent
Clear your cache
you should use css if you want it to become fully visible
i did see
as i said earlier its almost transparent
use css if you want to make it fully visible
The background is there, the color just isn't that great for both dark or light mode
As there's a certain transparency on the background
You won't be able to have it like show 100% unless done through css
body {
background: url('https://i.imgur.com/NvRWEre.png')
}
</style>```
@plush spire use that if you want to but it looks kinda ugly
So why is the refresh data button still not working?
¯_(ツ)_/¯
The devs are working on it
screw the refresh data button, just let us upload bot profile pictures manually, case solved
How to report a Trial Bot checker?
As My bot has been Checked Wrong
Is is not of https://github.com/SudhanPlayz/Discord-MusicBot and He Mentioned it is of It
So I wanna report that Particualr USER
can u tell how?
This is serious Matter
you can't "report" a trial bot reviewer
how long until they check my bot?
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Have you attempted contacting the reviewer about that matter?
aka disputing your decline
I did
He is not respodning
How long ago did you contact them
Then be patient
Uhm okay so Im reporting stats to top.gg.. but where on the page are they supposed to show..? I legit dont see em
Oh nvm I think I see servers now but not people?
clear cache
then
try visiting it again
should display on your bot page, might take a bit to actually show up regarding cache
Yeah I think it just took time nvm sorry
Thank you
How do i add the bot without email verfication
You cannot add a discord bot without email verification
@long ferry when will my bot be approved?
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Bruh
What
is there a way to get private support ?
"Private", DMing a mod. But ask your question here otherwise.
thanks
Hello, does anyone know how to fix this ?
I thought we discontinued widget support about a year ago?
So they are no longer available ?
Some widgets do still work
@long ferry Mr everything, do you know?
Widgets are not discontinued, they still work afaik https://top.gg/api/widget/717091693786300496.png
oh discord
.svg
still works
id
they don't work if your bot doesn't currently have a pfp
e.g. linked to refresh data issue
774295838432296962
Classic.
I have refreshed the data and cleared the cache but it doesn't seem to work.
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
So let's wait I guess ?
is vote credits per user or per team or per bot
bound to a bot until claimed by one of the team members


