#support

1 messages · Page 619 of 1

sturdy swan
#

it seemed to work for my server after I invited the top.gg bot to it, but I suppose that must use a different method or something

long ferry
#

the servers and bots section are not the same

#

the server icon and name is fetched automatically, the bots arent

sturdy swan
#

yep, that makes sense. okay, thanks for the help guys :)

#

and/or gals

twilit grotto
#

how long does the voting role last for when someone votes for my server?

long ferry
#

13 hours, 1 hour to revote, they can vote after 12 hours

twilit grotto
#

okay! ty

amber marsh
#

In edit

long ferry
#

refresh and try again

amber marsh
#

I did

long ferry
#

what are you changing

amber marsh
#

Description and tag

long ferry
#

Well if it says 404, there's nothing to edit

#

what bot are you trying to edit

#

or well server

amber marsh
#

but i can see the bot

#

page

long ferry
#

ID?

amber marsh
long ferry
#

doesnt exist

amber marsh
#

Unapproved

long ferry
#

was declined

wild stoneBOT
#

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

amber marsh
#

so its deleted after declined?

long ferry
#

yup

#

you need to resubmit it

amber marsh
#

Thanks

solid hornet
#

@wild stone

amber marsh
#

Ok i relisted

waxen dune
#

@long ferry i am not able to submit my new bot at top.gg

sturdy swan
#

Hey

#

I can’t find out how to enter my email address

stoic socket
waxen dune
stoic socket
#

Could you send a screenshot of your tags>

waxen dune
stoic socket
#

Are there any long ones

waxen dune
#

Those tags are already in used by 100 bots

plucky isle
#

If I may, How does a bot go about being listed on top.gg? I am unsure how the lookups are performed, and as such I am not sure how to meet the criteria.

#

To be clear: I am in the process of launching a bot that I have been working on and I am unsure on how to get it "findable" 😛

mortal wing
#

If you read the bots section you should be good to go

plucky isle
#

I will give it a gander, ty

mortal wing
#

No problem

fierce kiln
#

Can I transfer a bot to a team before it's approved? If so, how?

long ferry
#

You can't

fierce kiln
#

oh ok

#

how long does it take to approval

icy nymph
#

-upto

#

upto

#

Upto

fierce kiln
#

only mods can do it

sturdy swan
#

Hi, I asked for approval of my bot on top.gg on 12/28/2021 and I'm still waiting for the answer, was there any problem or am I still in the queue?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

sturdy swan
stoic socket
sacred thorn
#

My bot's pfp is not appearing, is there a way I can make it appear?

long ferry
#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

sacred thorn
#

Alright

tulip ocean
#

hello i need help , when i fill the informations about adding my server to the top.gg list server this is what it shows , may i know why there is an error type ?

vagrant wigeon
#

@tulip ocean did you add any tags?

tulip ocean
#

i added 6 tags

vagrant wigeon
#

could you show me them?

elfin aspen
#

L Gang

tulip ocean
vagrant wigeon
#

remove the long ones and it should work

elfin aspen
#

uhoh thats not how you put tags

#

yes

tulip ocean
#

@vagrant wigeon Thanks it works

vagrant wigeon
#

no problem!

sand roost
#

why are my statistics cursed?

sturdy swan
#

Hi guys, what to do is I sent a request for a bot, 2 weeks have passed and nothing?

uncut badger
#

hi

stoic socket
#

Hey

#

need any help?

tame gust
#

Hi, is there a way to vote top.gg from discord itself? rather than going to the site?

#

with a command

stoic socket
#

Nope

tame gust
#

Ohkay

nova bramble
#

My server that I listed on their site about 2 years ago isn't listed under my profile nor can I go to the server's .../edit page via editing the url as I get a 403 Forbidden error. I am an admin on the server.

long ferry
agile ember
#

How i can change bot profile picture on top.gg i can’t find it

long ferry
#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

agile ember
#

oh

nova bramble
wheat lily
#

Is a skidded bot from github on your site against any rules?

stoic socket
wheat lily
stoic socket
#

then no its not allowed

#

they have to modify it

wheat lily
stoic socket
#

Yes

wheat lily
raw drum
#

I started my first bot with 2 other fuys but they left me after 2 months after the bot was in top.gg . Is there any way to remove em? Because I've lost contact with em and I dont know where I can find em to ask to remove the bot from their profile

#

In any way

crimson hemlock
#

@raw drum I assume you are a team owner and they are on the team?

stoic socket
#

@raw drum transfer to a team

#

its the only way to remove owners now

raw drum
#

They're co owners only kn the website

#

in*

jaunty dirge
#

anyone know why my bot profile picture isn't setting?

raw drum
jaunty dirge
#

it's been like this for a hot minute

raw drum
#

Idk, I have the same issue

stoic socket
#

the team know

#

they'll fix it soon

#

hopefully

cobalt sleet
#

We should have this fixed very soon

raw drum
long ferry
#

Contact the reviewer

raw drum
long ferry
#

Contact them if you're sure it isn't a clone

raw drum
#

Ins dm?

long ferry
#

Yes

raw drum
#

Alr

wheat lily
#

ye 100%

#

100% no skidded bot

stoic herald
#

Hi

#

Isn't datebase error fixed yet?

sturdy swan
#

someone pls fix my bot pfp

#

its not visible

dreamy abyss
#

-rdissue @sturdy swan

wild stoneBOT
#

@sturdy swan

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

dreamy abyss
stoic herald
#

My bot profile image doesn't shows and im losing users because of this.. hope it will be fixed soon.

#

ThanksOpidium_animehug3

raw drum
plucky isle
#

Does the bot-review staff keep notes on specific bots they look at?

#

I submitted one that's a little different and requires a code to access certain functions, I was wondering if a note could be made to contact me when they get around to looking at it so I can give them access.

vagrant wigeon
#

@plucky isle we dont, but the reviewer should read all of your bot's description, so mentioning it at the top of the description could be a good idea

plucky isle
#

ok, I will revise the description with instructions.

vagrant wigeon
#

if not you can contact the reviewer and explain if it happens to get declined for that reason

vagrant wigeon
#

@wheat lily @raw drum keep this chat to support related questions please!

wheat lily
wheat lily
#

bruh sorry for the ping I forgot to turn it off

raw drum
raw drum
wheat lily
#

"kid" sure

stoic socket
long ferry
#

Not sure what you're referring to annoying on that one. They're telling you they made a mistake during reviewing

raw drum
long ferry
#

Ohhh

#

Aight

#

Sorry lmao

raw drum
#

I just dodged a ban lmao

vagrant wigeon
#

@raw drum @wheat lily as i said please keep this chat to support related issues instead of arguing(?) with eachother nyaaNod

wheat lily
#

I still think this bot is "skidded" when I didn't know how to program so I hosted this bot too, only I can't find the github link now, but as soon as I find it I'll send it to someone @raw drum

long ferry
#

Nah wouldn't have banned you for that, just bit rude

#

Anyways what Nicole said

vagrant wigeon
#

@wheat lily you can dm a staff member or use the report button on the site if thats the case, no need to argue about it here

vagrant wigeon
#

okay nyaaNod just wanted to mention incase you were unsure

wheat lily
#

ty

#

<33

arctic whale
sturdy swan
#

I want to know if the bot was accepted or rejected
ID 924868821548945428

stoic socket
#

wait for it to be reviewed

hallow sphinx
sturdy swan
#

Encountered an error while adding a team member.

sturdy swan
#

@dreamy abyss

#

is there anything to do pls

#

it wont create a gud impression tbh

dreamy abyss
#

The engineering team is aware of the issue and will implement a fix, however I do not have an ETA

sturdy swan
#

ahh

plush vigil
stoic socket
#

known issue ™️

#

just don't download any files

plush vigil
#

id: 431487139298017282

#

well wouldnt u wanna ban them so they dont actually get someone

vagrant wigeon
#

they are banned

stoic socket
#

they are banned

plush vigil
#

rip to them

sturdy swan
#

hello I'm trying to upload my bot to top.gg but when I hit the upload button it won't let me

plush vigil
#

they were a noce person before they got hacked

vagrant wigeon
#

@sturdy swan do you get an error?

long ferry
vagrant wigeon
#

does it do anything? @sturdy swan or just not upload?

plush vigil
#

as soon as they said the game thig i knew they were hacked

long ferry
plush vigil
#

sad

sturdy swan
vagrant wigeon
#

could you show me?

sturdy swan
vagrant wigeon
#

thats good! no worries

sturdy swan
vagrant wigeon
#

what error?

deft bobcat
#

Will I receive a notification that the bot has been verified?

vagrant wigeon
#

@deft bobcat you should do yes

sturdy swan
#

this error

deft bobcat
#

What to do

ashen wadi
#

Good evening I have just modified the profile of my bot on your if everything is correctly set and I have that which puts say I do not understand why

sturdy swan
#

@vagrant wigeon

deft bobcat
#

@vagrant wigeon?

sturdy swan
#

I have another question
How can I do that in my bot

#

someone answer me?

stoic socket
ashen wadi
hard jolt
#

How do I make it that members get an exclusive role when voting the server?

stoic socket
ashen wadi
sturdy swan
#

Can someone explain to me why this is happening when I press the invite button on my bot? Is it because my bot is not verified?

stoic socket
#

Yes

sturdy swan
#

Okay

ashen wadi
stoic socket
#

Nope

#

Wait until refresh data button is fixed

ashen wadi
#

Okay thanks you

tacit hinge
#

my bot was declined but when i try to reapply it says "This has already been submitted to Top.gg"

id: 923450190738890752

stoic socket
#

clear cache

tacit hinge
#

alr thx

timber mantle
#

does your bot need to be verified in order to get your dbl token?

stoic socket
#

Yes

sudden dune
#

hypothetically speaking what would happen if i had a verified bot on top.gg and through the top.gg api i posted that my bot is in 1m servers? will it show up on the home page as a popular bot or something

stoic socket
#

They’ll probably realise you had a a massive jump in servers and you’ll risk having your bot removed and possible banned (if I remember correctly)

#

@zinc oracle can you confirm

sudden dune
#

oh then what if i slowly increase the count in a 5 minute interval?

zinc oracle
#

we can always manually check your bots server count

stoic socket
#

^

#

Anyone can

sudden dune
#

is there a reliable way?

#

i mean u cant just join 1m servers

#

unless u have access to the bot

zinc oracle
#

are you trying to find a way to break our rules?

stoic socket
#

They’d probably realise the increase

sudden dune
#

no im just curious

zinc oracle
#

generally speaking, someone will notice either staff or just a user.
there is no real way to do it without being caught eventually.

stoic socket
#

Breaking rules = consequences

sudden dune
#

i see

knotty sleet
stoic socket
#

Clear cache

sturdy swan
#

What?

stoic socket
#

?

knotty sleet
#

it doesn't work

#

I cleared cache

sturdy swan
#

how is it done?

stoic socket
sturdy swan
#

how to delete the cache

knotty sleet
stoic socket
#

@fluid birch

#

Can you do the command

wild stoneBOT
stoic socket
#

@sturdy swan @knotty sleet ^^

knotty sleet
#

it doesn't work :v

candid mica
#

try another browser

knotty sleet
#

nop

sturdy swan
broken glade
#

I've just transferred 2 bots to a team. On the bot page it says they're on the team but in the team projects the bots aren't there. Here is the team ID and the bot Ids
Team ID - 247052919078588416
Bots - 869661820208693278 + 816422484449951754

#

Additionally, if a member transferred a bot to a team, and the bot is then in the team, are we okay to remove the member that transferred it to the team and not risk the team losing access to the bot they transferred?

foggy cloak
#

i mean

#

it gotta be approved

#

then i think u can share it

modern torrent
#

Sus

plain flicker
#

my bot has been denied and I cannot contact the person responsible for verifying my bot to dispute the action.

fluid birch
plain flicker
#

Gonseales

#

@fluid birch

#

Huh. What my nickname is 'Z'?

fluid birch
toxic zephyr
#

Hi, i was pinged

fluid birch
toxic zephyr
#

and now DM'd xD

plain flicker
#

@fluid birch you read the error warnings which is in the bot's default language?

fluid birch
blissful harbor
#

@fluid birch do u sell second review spots

fluid birch
blissful harbor
#

Nah

#

I chose corruotion

#

Oops

#

Wrong channel

broken glade
fluid birch
#

no advertising

fluid birch
broken glade
#

Sorry, should've confirmed - they've started showing the bots after an hour or two, thank you for confirming though!

#

Still wondering about the second question tho

fluid birch
broken glade
#

Perfect, cheers Family Friendly!

sturdy swan
#

How do I add library in my bots info?

fluid birch
# broken glade Perfect, cheers Family Friendly!

Thank you for your patience!topggHappy I tried the process myself and it appears that transferring a bot gives all the power to the team so if original submitter is removed from that team they lose the ability to edit the bot

broken glade
#

Oh you legend, thank you so much!

fluid birch
sturdy swan
#

Its not working

sturdy swan
sturdy swan
#

It's still not working:(

gloomy slate
#

why can't i change my bot's page background? I have it as a png and it is on imgur

#

oh

#

i added i. before and it let me save

#

but still no background

#

I refreshed the data and its taking some time to load

#

bruh still no background

#

when i turn on dark mode

#

it barely appears

#

like u can only see the moon of the background

candid mica
gloomy slate
#

huh?

cedar wind
gloomy slate
#

wait

#

u barely can see it

cedar wind
#

Ah.

#

Something something known issue

#

What does the background look like normally?

gloomy slate
#

picked any random just to test

cedar wind
#

Let me check my bot.

#

Yeah you can hardly see it. And yours being a pinkish/purple huesih color doesn't help with the darkmode of top.gg so I think yours is just super hard to see.

gloomy slate
#

lol

#

whatever i just tested it

cedar wind
#

You might just have to use one that contrast more. PinkShrug

sand roost
#

What are vote credits?

vagrant pumice
#

How much time top.gg take for  approved my bot D:

gloomy slate
vagrant pumice
#

0_0

#

Ok

cedar wind
cedar wind
#

Yes.

gloomy slate
#

I tried this

<style>
body {
   background: #000000;
}
</style>

it did absolutely nothing

#

this worked tho

.entity-content__description {
}
sand harbor
#

hey guys

#

how to fix this

gloomy slate
sand harbor
#

idk

#

ohh

#

wait

#

ima wait

unborn stag
#

hyehye

sand harbor
#

??

gloomy slate
gloomy slate
sand harbor
#

HAHAHA i will wait

thin bolt
#

Hello. But my bot wasn't offline... He using callback so he doesn't have status.

cedar wind
#

Serverless bot?

thin bolt
#

He using interaction callback url

cedar wind
#

Ah

#

@jagged obsidian

#

DM them.

thin bolt
#

Okay

gloomy slate
#

why it doesn't fit properly?

cedar wind
#

You can do things like making it cover.

sturdy swan
#

Its not workin...

cedar wind
#

Not working how so?

sturdy swan
#

I added server id saved it doesn't show up and when I click the bot info id that I added there is no more.

cedar wind
#

It may just take time to update the bot page.

sturdy swan
#

I am waiting for more than 24hrs

cedar wind
#

Then I'm not sure, sorry.

sturdy swan
#

Also there is smth wrong with votes

#

Votes are not showing up

cedar wind
#

Are people voting for your bot? 🧐

sturdy swan
#

Yea

candid mica
sturdy swan
#

See this

#

It says 91+9
Then it says 91+3

#

Like what

cedar wind
sturdy swan
#

zz_kamina ohk

sand roost
#

What are vote credits?

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

fathom fjord
#

3 of my Top.gg bots have no profile picture

#

How can I change this?

#

The 3 that have no profile picture are the 3 I've changed the pic for in the dev portal a while ago

#

The 3 bots in question:

#

I can't remove the preview on mobile

candid mica
#

known issue

#

refresh data broken

cerulean ember
fathom fjord
#

Thank you

limpid lichen
#

when a bot showed up into the trending new bots page and then it got removed from it does it still have a chance to get back?

stoic socket
#

Well no

#

because if its gone from that page then its no longer a trending new bot

limpid lichen
#

oh frik

#

how do i get my bot promoted

stoic socket
sturdy swan
#

How to add name of developer in bot list

#

Pls help

stoic socket
#

You can only add to teams now

mild galleon
#

How do i get my bot to be seen by more people? Is there any way other than getting tons of votes and the auctions?

stoic socket
vagrant pumice
#

Hm

mild galleon
#

I asked about other than auctions because im broke

#

Plus im 16 so by the rules of the auctions i cant even use them

long ferry
#

The only way to get it seen in a more sort-of controlled was is by auctions

#

Otherwise, getting votes to have it show up higher in search

mild galleon
#

Damn

#

Alright

gloomy slate
#

why it gives me this error why I try to change the theme preference
Your form contained some validation errors

honest saffron
#

How to submit my server?

sturdy swan
#

ID 908795008109379665 @long ferry

rocky frost
#

What should i put here?

stoic socket
rocky frost
sturdy swan
#

yeah put the channel id there

stoic socket
#

you can create a topgg webhook url

#

and it will be a vote log

rocky frost
#

ok thx

rocky frost
stoic socket
#

yep

#

click copy url and put in webhook url field

sturdy swan
#

Any solutions for this? Its not workin

sturdy swan
#

luz hoy

silver lichen
#

when PFP refresh gonna work? been over 2months

#

At this point it would be quicker to just delete my bot and relist it lol

#

idgaf if they hate me

#

they aint my friends

#

ìts not gonna work` you have no idea if it will

#

ok sorry big man 🤣

#

🧢

#

i aint gonna listen to you i didnty even ask you to respond bro

#

ah yes dont talk about problems in a support channel? are you a donkey bro

#

i dont grow from this site anyways since i dont have a bloody pfp

fringe umbra
#

A bot sent me a 18+ server link

#

And it wasn't a welcome message because I did not join any server.

#

Nadeko

#

Its a bot over 70k guilds

candid mica
#

screenshot?

fringe umbra
#

Screenshot

candid mica
#

blur bro

modest lake
#

we cannot see our bots wait time or position in queue for verification right?

candid mica
#

yes

crystal marlin
silver lichen
#

instead of fixing issue just remove the issue 😄

candid mica
silver lichen
#

🤡

#

cya

candid mica
#

bot will get banned from top.gg tho

crystal marlin
fringe umbra
#

They said they doubt

crystal marlin
#

And they said?

candid mica
#

hmm

crystal marlin
#

Then ss it

fringe umbra
#

They are thinking its a welcome message

#

But the server I was in, is a Bot support server Called PokeTwo

crystal marlin
#

Can you show the screenshot of the bot DMing you that

silver lichen
#

man u didnt help shit u caused the problems

#

shut up and stop pinging me

silver lichen
#

u literally sprtead false info stop

candid mica
long ferry
#

@silver lichen don't be rude towards users trying to help you

silver lichen
#

hes not helping at all

long ferry
#

Also @umbral nova what do you mean with reposting

silver lichen
#

he keeps pinging me

long ferry
crystal marlin
long ferry
#

It's not necessary to delete it, you will have to wait in queue again

fringe umbra
long ferry
#

So I suggest not doing so

silver lichen
crystal marlin
long ferry
#

Just he patient for the issue to be fixed, we have received an update that they're working on it

#

If you decide to delete and resubmit it, you'll have to wait in queue again and would possibly be considered trending abuse aswell

candid mica
#

and making life harder for bot reviewer and the normal bot submitter

fringe umbra
candid mica
fringe umbra
#

idk then whats the reason

silver lichen
#

thats new page, not trending...

mortal wing
silver lichen
#

so why is he saying trending.

mortal wing
#

it goes on new bots

silver lichen
#

ur blocked stop responding to me

mortal wing
#

plus readding your bot does nothing

silver lichen
#

it updates the pfp

mortal wing
#

all your reviews and everyhing else will be back and the bot pfp will be blank

mortal wing
candid mica
#

he loves you bro thats why

mortal wing
#

@silver lichen Drama wont do you any good

mortal wing
#

Anyways lets just contiue at #general so i can make balls jokes

astral raptor
#

everytime I try to update my server it says "Your form contained some validation errors"... there's nothing wrong in my form I quadrople checked lol

mortal wing
astral raptor
#

nope

mortal wing
#

Let them send a scree

#

screnehsot

astral raptor
#

one sec

candid mica
#

yes the long tags

astral raptor
#

tysm worked

toxic topaz
long ferry
#

-rdissues

#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

toxic topaz
wet jacinth
#

Hey, I just wanted to add a new bot on Top.gg but it says that the bot is not public. I looked again and saw that the bot is really on public.

What can I do?

long ferry
#

try it again later

wet jacinth
wet jacinth
spiral garden
#

help

stoic socket
#

is it a bot?

spiral garden
stoic socket
#

Oh

#

Are you the server owner?

spiral garden
spiral garden
stoic socket
#

hmm

long ferry
#

make sure you're the user with the actual ownership

#

not just another owner with admin for example

stoic socket
#

Had a few people report issues with editing servers even tho they are server owner

spiral garden
#

I have the delete button too

long ferry
#

ID?

spiral garden
long ferry
#

id of the server

spiral garden
#

I am kinda new

stoic socket
#

927801816681447445

spiral garden
#

@long ferry this ?

#

887582325150453800

long ferry
#

thats your user id

#

not your server id

spiral garden
#

@long ferry here you go

#

927801816681447445

long ferry
spiral garden
long ferry
#

There's no logs about it seems like

spiral garden
long ferry
#

try editing it now

spiral garden
#

ok

long ferry
#

clear your cache

#

also that is not the server id you gave me

spiral garden
long ferry
#

That id you gave me is not that one you're trying to access

spiral garden
long ferry
#

see the screenshot

#

that url does not have that id

spiral garden
long ferry
#

on your screenshot

spiral garden
long ferry
#

Does not match your server id

#

am not sure what you're trying to do

spiral garden
#

ok

long ferry
#

contact votetrackers support, they're providing you the wrong id

sturdy swan
#

pls someone fix the refresh button 😨

stoic socket
#

ahh i see its resolved

long ferry
wild stoneBOT
#

@sturdy swan

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

spiral garden
#

@long ferry help

#

what to do now

long ferry
#

save?

spiral garden
#

send test done

#

save done

#

but its not working

long ferry
#

try an actual vote

#

otherwise reach out to votetrackers support if an actual vote does not work either

spiral garden
long ferry
#

voting instead of using a testvote

spiral garden
jagged sun
#

Hi

#

So what server perrmits need to be enabled for twitter bot, it works on mmy own channel but not for a friend?

stoic socket
fallen vortex
#

it doesnt let me refresh my bot

long ferry
#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

fallen vortex
wintry mist
#

When bot was declined, I need to write everything again (description etc.) from scratch?

long ferry
#

Yes

modern torrent
#

yups

long ferry
#

whatever you're trying to access, it does not exist

full spruce
#

can anybody that has access to the website dm me pls i have a problem that i need for my server and its not corporating with me and need to be answered

long ferry
#

Whats up

full spruce
#

so im trying to invite back the top.gg bot back to my server and its just not letting me do it.

long ferry
#

try that

full spruce
#

@long ferry Thank u so much it worked i have another question but it doesnt need to be answered at the moment

long ferry
#

go ahead

wintry mist
#

That should do the trick regarding "Unspecified permissions required", right?

#

That's the only reason my bot got declined lol

stoic socket
#

The permission thing is when a bot states it needs Administrator to run a kick command for example

wintry mist
#

It doesn't require admin, only perms for the command

#

The one above is meant for user permissions, I have custom perm system

Level 1: Helper
Level 2 : Moderator
Level 3: Admin
Level 4: Owner
Level 5: Developer

long ferry
#

If your bot says something like "Level 2 - Staff" would still confuse regarding what a user needs to use it

#

Either state on your bot page what permissions define that level and/or list these instead

sturdy swan
#

can someone help me please?

long ferry
#

ask away

sturdy swan
#

away?

#

oh i ask

wintry mist
#

Lmao

sturdy swan
#

well

#

How do i add my srvr to top.gg?

long ferry
sturdy swan
#

ok ty

long ferry
#

Deleting the bot was unnecessary, you'll have to wait in queue again now

#

try it in like 30 minutes or so

#

-rdissues

#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

late tusk
#

I added a server to top.gg back before when admins could add servers. It is owned by a team and I am the owner of that team but I am unable to report any reviews on that server's page but I can edit everything. I also can't see the server in auctions

long ferry
#

apparently @fierce kiln resubmitted it (?) is that intentional?

#

Do you perhaps know that user?

#

oh

#

Tell them to delete it then for you to resubmit

spare gust
#

if my bot only uses slash commands do i put / or do i put smt else

peak nymph
#

Hi

#

I add my bot today

#

How many days I have to wait to a answer

fluid birch
wild stoneBOT
#

@peak nymph

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

spare gust
#

does the bot long description support both markdown and html?

long ferry
#

Yup

spare gust
#

nois

versed jackal
#

Hi, my bot was just denied for most or all features detailed do not work. I just checked and all features I detailed do work as intended. My bot uses slash commands. Is it possible it was not granted permission to create slash commands when invited to the server?

#

or does the website only support classical commands, because my bot does not support message commands only slash commands

peak nymph
sturdy swan
#

hello. What exactly does voting for a server on topgg do? does the vote count reset every month?

stoic socket
#

Votes:

  • can increase your servers visability and getting 100+ votes a month gets the owner $15 in advertising credits to advertise the server on the site
  • resets monthly
undone coyote
#

My server is not displayed when I click on add it

stoic socket
#

Is the top.gg bot in the server?

undone coyote
#

no?

stoic socket
#

That’s why then

undone coyote
stoic socket
#

You probably added them before the recent changes

undone coyote
#

still doesn't work

stoic socket
#

Clear cache?

#

And are you the actual server one, not just someone with an admin role?

undone coyote
#

oh ok thats the Problem.

peak nymph
#

Hi

#

I want to delete one bot in top gg

#

How can I do that

stoic socket
#

Use the Delete button on your bot’s page

peak nymph
stoic socket
#

Then it’s just cached on your side

#

It will be deleted for others and is just showing as if it’s still there for you

undone coyote
#

if he gives me the owner rights can i do it then?

wintry bolt
#

Hi, I just submitted a bot and was reading through the approval article and was wondering if it would help ease the reviewal process if I sent the github link to my code

stoic socket
#

That wouldn't speed anything up

desert vessel
#

he told me to change it at the top and put the id of my bot so I could access... but the site gives this error.

wintry bolt
soft cloud
#

Hi, I noticed my bot's image stopped loading, would love some help. Thanks

undone coyote
#

Can someone Help me do the Background?

soft cloud
#

It just displays a blank circle with the bots initials

candid mica
soft cloud
#

Ok will try, thanks

trim light
#

How often do reports take to finish. My rating is not high because of a random rating

candid mica
#

there is no eta sadly

trim light
#

Sads. Okies ty

mortal wing
desert vessel
#

ok

hasty maple
#

is there a way to check your bot's queue in top.gg?

candid mica
#

nope

hasty maple
#

well i can just wait im a very patient guy. I was just curious if there was and it would've been helpful if they provided it. Either way thank you for answering my question. ^-^

candid mica
#

they used to have it but not anymore, and your welcome

nimble dust
#

why do I see fake reviews on my server?- I literally just submitted it

cedar wind
#

Known issue.

nimble dust
sturdy swan
#

Is announcement fixed?

copper pawn
#

When will my bot get verfied in top.gg 2 week is over

fluid birch
fluid birch
fluid birch
fluid birch
sturdy swan
fluid birch
#

What error message do you get (if any)?

sturdy swan
#

No error message it gets saved but it doesnt show up

fluid birch
#

If that is the case I’m afraid I do not know what the issue is. Have you tried clearing your cache?

sturdy swan
#

Browser cache?

wild stoneBOT
fluid birch
#

Does not appear to be the issue however as the server does not appear for me either

sturdy swan
#

Um

#

I cleaned its cache it still doesn't work

fluid birch
#

yea does not appear to be a cache issue. I’ll see if I can find a fix to this after when I get back to my computer topggGuns

sturdy swan
#

Cool ty

#

Also is there any way to transfer ownership from the old account to the new account?

twilit brook
plush spire
#

my image doesnt load when using imgur

#

tried that but same thing

#

fixed it by adding alt

rotund burrow
#

how could i change the name?

sturdy swan
#

in dev portal

rotund burrow
#

i did, but on top.gg still display the name before

sturdy swan
rotund burrow
sturdy swan
rotund burrow
#

its take a whole day bloblul

crystal marlin
rotund burrow
crystal marlin
rotund burrow
candid mica
#

no eta on the fix sadly

sturdy swan
candid mica
#

it cant update your bot name,pfp

sturdy swan
#

Oh well it was working before xD

#

Like a year ago xD

candid mica
#

yes it was topggSob

crystal marlin
#

yes there is a way

sturdy swan
candid mica
#

you must show mods that you are able to do "developer only" commands

#

you can dm a mods for more info

sturdy swan
#

I dont want to loose 140 votes lol

candid mica
sturdy swan
#

Yeah

sturdy swan
#

Heyyo uh i voted for the soccer guru bot and i even got the thanks for voting notification but i still haven't received my cards

#

Now when i try to vote again it says ive already voted

long ferry
#

Contact their support

sturdy swan
long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
#

I did they said i need to contact ulltopggSob

long ferry
#

That's definitely an issue on their end if it said that the vote was successful on our end

#

We merely provide the necessary tools to have them know when their bot got voted for, everything else like rewarding is on their end

#

Logout and back in

candid mica
#

it'll get updated

#

idk when but i've experienced the same

long ferry
#

It does eventually update on my end

long ferry
#

Nor do we do what they're saying, we do not ban users asking questions they might be confused about where to ask them, nor do we appreciate support servers saying that "you should annoy the shit out of them"

sturdy swan
#

he was joking i guess

#

Thanks tho i figured it out

#

My new device caused the problems

#

how do i add my server to top.gg

#

wont let me

mortal wing
#

Screesnhot of all your server information

#

like description and tag etc,

sturdy swan
#

where

candid mica
#

here?

sturdy swan
#

i mean what server info sorry this is new to me lol

#

i cant even see it on the site

#

nor can i add the bot

candid mica
#

the server you are trying to add

#

you must fill the required field right

#

like tags,desc, etc.

sturdy swan
broken pulsar
#

Hello,

We are now a month on… I’m still waiting for someone if anyone to take action.

It’s been exactly 31 days since I first reported a review on top.gg and still nothing.

I understand there is no ETA, but when top.gg staff have told me themselves that these reviews do go against the community guidelines and should not be on the platform - I hoped we’d see some traction.

Anyway, a month on and here we are still without action, leaving me to wonder if anything ever will be done or if these reported reviews are just going to be left to sit - they may not display the text, but they do display as part of my bots overall rating, obliterating the mass positivity it usually receives.

So for the month anniversary of this issue that should have been sorted in days, please finally delete the reviews.

Bot ID: 891665780050100235

Thank you in advance for your support.

long ferry
broken pulsar
mortal wing
#

or weeks

sturdy swan
#

Hi. How can i implement my webiste on the top.gg description?

broken pulsar
sacred thorn
broken pulsar
sacred thorn
#

I'm pretty sure this is the one they were talking about

#

So... idk

broken pulsar
#

Report goes off but no one is on the other end…

sturdy swan
#

I want to implement my website like pixxie's topgg page

#

someone can help me

broken pulsar
#

Been told so many times it’ll be sorted soon

sacred thorn
#

Im pretty sure thats how they added all of it

broken pulsar
sacred thorn
#

I mean like separately adding everything

#

Not adding the site, adding each of the elements in the description

sturdy swan
#

No images / svg appear

#

Can't with the site link?

broken pulsar
candid mica
#

yep

sturdy swan
#

Not all things appear

#

assets and others

candid mica
#

you can use iframe

sturdy swan
#

ty

sacred thorn
sacred thorn
broken pulsar
#

I didn’t say they didn’t

#

I just said when I tried it seemed to fail

sacred thorn
#

Ah

#

Alright

stoic socket
#

<iframe src="website url"/>

sacred thorn
#

Alr

broken pulsar
#

Then again I never use iframes so that’s probably why - I’m a semi pro webdev but literally no one ever asks for iframes so i use them like 5 times a year 🥲

#

Imma try again later

sacred thorn
#

Is there a way I can manually have the profile picture of my bot updated by contacting someone?

stoic socket
#

Nope sorry

manic sleet
#

Is there a way that you guys could delete old google search for my old bot?

stoic socket
#

That will automatically be removed soon

#

Google indexes searches (Not Top.gg), so wait for Google to next index

sturdy swan
#

ty

#

Is a problem with refresh data ?

candid mica
#

yep

sturdy swan
#

uff

candid mica
#

yep p a i n

sacred thorn
#

Am I allowed to delete and re submit my bot to get the pfp updated?

candid mica
#

@mortal wing said it wont change it

broken pulsar
sacred thorn
#

The broken refresh data has been happening for a while

#

like

#

months im pretty sure

candid mica
sacred thorn
#

But doing nothing wont help me either

#

Theres no eta on when the refresh button is gonna be fixed

#

And I want to start promoting my bot soon, but I want it to have a profile picture when im promoting on top.gg

candid mica
#

but you could promote with a pfp

stoic socket
#

They said hopefully this month

stoic socket
#

then you can set a pfp to advertise

candid mica
#

^

sacred thorn
#

Alright

long ferry
#

Known issue

sturdy swan
#

Okay but who asked doggo_peek

stoic socket
sturdy swan
#

Alright 👍

#

hi

long ferry
#

Hello, need anything?

sturdy swan
#

my bot is working and they say it doesn't work, why?

#

@long ferry

long ferry
#

Contact the reviewer if your bot was declined here

sturdy swan
#

Who is the reviewer?

candid mica
#

the one who declined your bot

long ferry
#

Don't ghost ping me

stoic socket
#

@sturdy swan its @cerulean ember

sturdy swan
#

ok

#

thx

cerulean ember
#

OhtopggDoge

royal falcon
#

Heyo

#

Is it possible to post message on Discord when someone vote for your bot?

royal falcon
#

What do you recommend to use for it ?

candid mica
#

wdym?

royal falcon
#

Which module you recommned?

candid mica
#

btw idk if you can post a message if someone's vote but i know you can get the id of users that votes

royal falcon
#

Yeah, thanks I'll check it out.

candid mica
#

sure np

broken pulsar
#

You can also do the above with Vote Tracker on top.gg or Woo’s webhook builder

candid mica
#

^ true

stark depot
#

It won’t let me add my discord server to top.gg

candid mica
#

any error?

stark depot
#

Nothing pops up

long ferry
#

Logout and back in, then refresh

#

Also use the refresh button there

stark depot
#

Aight

#

Still

#

I logged out and back in

#

Same thing

#

And did the refresh button

long ferry
#

Try checking back later then

plush spire
#

put this as my background but nothing shows up

candid mica
#

it appears but its almost transparent

plush spire
#

cant see a thing

#

why is it like tht

long ferry
#

Clear your cache

candid mica
#

you should use css if you want it to become fully visible

plush spire
#

do u see anything

candid mica
#

i did see

#

as i said earlier its almost transparent

#

use css if you want to make it fully visible

long ferry
#

The background is there, the color just isn't that great for both dark or light mode

#

As there's a certain transparency on the background

#

You won't be able to have it like show 100% unless done through css

candid mica
#
body {
   background: url('https://i.imgur.com/NvRWEre.png')
}
</style>```
#

@plush spire use that if you want to but it looks kinda ugly

plush spire
#

alright

#

whats a good colo

#

color

hasty zenith
#

So why is the refresh data button still not working?

sturdy swan
#

¯_(ツ)_/¯

long ferry
young parcel
#

screw the refresh data button, just let us upload bot profile pictures manually, case solved

sturdy swan
#

How to report a Trial Bot checker?

#

As My bot has been Checked Wrong

#

So I wanna report that Particualr USER

#

can u tell how?

#

This is serious Matter

stoic socket
#

you can't "report" a trial bot reviewer

low helm
#

how long until they check my bot?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

long ferry
#

aka disputing your decline

sturdy swan
#

He is not respodning

long ferry
#

How long ago did you contact them

sturdy swan
#

10minutes

#

😅 As

long ferry
#

Then be patient

wide seal
#

Uhm okay so Im reporting stats to top.gg.. but where on the page are they supposed to show..? I legit dont see em
Oh nvm I think I see servers now but not people?

fiery frost
long ferry
fiery frost
#

then

long ferry
long ferry
wide seal
#

Yeah I think it just took time nvm sorry

fiery frost
jade pumice
#

How do i add the bot without email verfication

long ferry
#

You cannot add a discord bot without email verification

fiery frost
#

@long ferry when will my bot be approved?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

jade pumice
#

Bruh

fiery frost
#

Tell me what's funny. Let's laugh too

#

@jade pumice

jade pumice
#

What

stoic socket
void acorn
#

is there a way to get private support ?

cedar wind
#

"Private", DMing a mod. But ask your question here otherwise.

void acorn
#

thanks

half peak
#

Hello, does anyone know how to fix this ?

cedar wind
#

I thought we discontinued widget support about a year ago?

half peak
#

So they are no longer available ?

stoic socket
cedar wind
#

@long ferry Mr everything, do you know?

long ferry
#

oh discord

cedar wind
#

.svg

long ferry
#

still works

long ferry
stoic socket
#

they don't work if your bot doesn't currently have a pfp

#

e.g. linked to refresh data issue

half peak
long ferry
#

caused by the bot not having an avatar on the site

#

which causes the widget to break

cedar wind
#

Classic.

half peak
#

I have refreshed the data and cleared the cache but it doesn't seem to work.

long ferry
#

-rdissue

wild stoneBOT
#

Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?

The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.

half peak
#

So let's wait I guess ?

fierce swallow
#

is vote credits per user or per team or per bot

long ferry
#

bound to a bot until claimed by one of the team members