#support
1 messages · Page 618 of 1
@dim dune
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here to learn more and here to participate.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
- After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers
If you wish to read more about auctions, check out our support articles about auctions.
heyy
i have a problem with shinobu
it wont queue a song
like i do the s_ _ . p
and it wont queue
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
could i speak to a support member?
or is there anythign like that
because i cant post it in here
?
pls
sure! you can dm me
ty so much
@rigid grail
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Hello
I want to ask :
There is a bot that was submitted on the site and it has not been accepted or responded to the owner of the bot until the present time
bot id?
bot was declined yesterday
The bot is for my friend, not mine
He didn't come to talk because he didn't have a phone number
Can I leave and rejoin this server and not break anything?
(e.g. not lose my roles, not have my bot deleted or auctions removed etc)
yep!
Ok
I lost my auctions tester role
auctions is public now
Here i took a screenshot before i left
ik but its still cool to have the og role
it probably will be deleted soon 👀
marking the server as read probably would, not sure
it didn't
not sure of any other way since its currently hidden
shift esc?
not on windows
quickly unhide then hide?
I found a way to do it
it works on ios, not sure of other platforms
Siteye bot eklemeye çalışıyorum ancak client ID yerine ıd girince bir şey olmuyor ve altaki metin yerlerine bir şey yazamıyorum ( iOS’um )
nvm it doesnt work if you restart discord
my bot was approved, but on the site it's under analysis '-'
give it some time
I don't know if I can ask this here, but I can't use the site when I log in and the page loads completely the screen goes blank and I don't know what to do
you can remove it yourself
no i cant cause apperently team members cant do shit
then DM a mod for help
with that
That was rude
lol
umm so i'm looking for a bot that automatically removes specified role from the user when a certain role is removed (i hope this is the correct channel to ask for help).
Not exactly, but you can use top.gg search bar to see if you find something
Never heard of such bot tho, you might need to hire someone to make a custom one for you
Do votes reset monthly or something?
ahhh ok I was worried for a second haha
and will only reset once someone votes for the first time in that month
Ayo why is my main id banned from the server and site
What's your other account id
algm x4 md2 full mob?
hmm do the buttom work normally?
Username- Nikhil#9969
Id- 750722627034939492
When I try to log in...it shows you are banned from our discord server
If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).
One sec I'll give it to you
Okay
I'm trying to add my bot to top.gg but I type in my bot ID 925564227157114921 and when I hit search it just spins around and then does nothing. No error or anything?
@zinc oracle What does this mean, but i didn't receive the amount is it fake?????????????
like it didnt go to auctions?
try another browser, or you may need to clear cache
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave
Nope
Not sure tbh, #auctions-support
Clear your cache on auctions
The option only not available buddy
Not sure what you mean with not available
Once I click Redeem, it's show's me this directly. As this is my first time...
Could you help me out
When you click redeem it goes to auction credits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here to learn more and here to participate.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
- After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers
If you wish to read more about auctions, check out our support articles about auctions.
After cache multiple times it's opens tq
How do i get my dbl token?
check pins in #topgg-api
ok
Why isn't my bot picture changed on the top.gg? @hidden stone
Wait more than 4 days for a change
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
Why does my bot page say it's "not yet approved"? When you submit your bot, we have a team of volunteers who review your bot to ensure quality and coherence with our guidelines. This process typically takes 2 to 3 weeks or more, but could vary b...
you have to wait in queue after submitting
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Hm
I recently joined a team and I'm not showing me as a member
I can view buttons such as edit although it says 403 forbidden when I click them
Bug?
Known issue? 💀
Bro my bot need adminstrator permission for modenater is it got approved or not??
no bot requires administrator
every permission is covered by a separate one
if your bot requires administrator for the bot itself, it will be declined, if it requires the user to have it, thats fine
Why does my bot page say it's "not yet approved"? When you submit your bot, we have a team of volunteers who review your bot to ensure quality and coherence with our guidelines. This process typically takes 2 to 3 weeks or more, but could vary b...
then you'll need to make sure your bot asks for permissions the corresponding feature needs, such as banning members requiring your bot to have BAN_MEMBERS
When will I be able to put a profile picture for my bot on the website?
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
ffs
just ask for seperate permissions dont use admin perms
I ll remove administer permission if people need to use thay can give any other role with admission permission
They can give the bot administrator if they want to, but should not be required
Ok
your bot should work with permissions the actual features require
On your bot page, you are not allowed to: Include spam/junk, or completely irrelevant/nonsensical characters or phrases in your bot description or intentionally use up characters to reach the 300 character limit Mention NSFW or include any NSF...
How can I resubmit my bot without administer permission
Ik but I can't change it
You can change it, by only requiring permissions your bot truly needs
just change your bot's code
2 weeks is enough to fix
Ok I try to change code
How can I remove my bot in top.gg
Bec I change code than I resubmit it
Ok
lol
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
OK
can anyone explain how does this rating system works I have 25 5 star ratings and only 2 1 star but rating is 4.68? Why
25*5 star ratings
2*1 star ratings
27 in total
25*5+2*1 / 27 = 4.703 = ~4.7 average
does make sense
Is it normal that I can not claim my vote credits ?
I see ty
Is there no way to add patreon links to the donation url for bots?
@long ferry bro, Today i Apply for my bot so how much time it take's?
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
Ohk! Thank pls god my bot get approval.
hi, i can't get past the verification phone number thing on the website. i put my country code, but i'm confused as why when i put my phone number in, it says it's invalid? what do i put? lol...
ID 761522751684870184 @cyan palm
and i was like "why is this guy sending me fr?"
so thats why
Oh how do I delete an old bot btw?
@fading mica the delete button
... i'm blind
Will I get a notification somewhere when my bot is accepted?
ah okay
-testing @winged bone
@winged bone
To read more about our verification process and testing procedures, please read this support article:
How your bot gets reviewed
There's more info about the perms we grant bots in that article.
Ok so it doesn't get the permissions it wants to function properly during testing! From what I see there's no manage messages etc
As we explain in the article, we only grant extra permissions if the bot requests them in the channel. You need to handle errors for missing permissions so the bot requests the correct missing permissions (in your situation it was requesting SEND_MESSAGES when apparently it needed MANAGE_MESSAGES). Since your bot didn't request the correct missing permissions I wasn't able to test it properly.
And by request you mean reply with a list of permissions it needs that it doesn't currently have?
It should only request permissions it truly needs
but basically yes, though not just on the help command, actually on the command in question
Gotcha, will go through the bot once again and fine-tune permissions. How do I re-apply for approval?
resubmit like submitted before
But the bot is still on my top.gg profile set to waiting?
is it possible to submit a duplicate?
it is not, clear your cache it should then disappear if not declined yet
Thanks. Worked itself out
hellooo, i put a server up to advertise but i recently changed a lot of things including the name ect and i have no clue how to update it because its still showing as the old things
Please make sure you have the @small lantern bot in your server
i do
-appeal
@deep olive
If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).
Thanks
So you mean it's showing the old details in auctions or on the server page or both?
And if the user banned?
Just use the Discord ID
Ok
How can I become a bot rewiever?
-apps
@restive pond
Interested in becoming a Bot Reviewer? Feel free to apply [here](#announcements message).
Please note that you have to be 18+ to apply.
Bot Reviewer is a stepping stone to Moderator, if you want to be a Moderator you must first apply and be a Bot Reviewer.
Thx
We'll be opening contributor applications soon
We'll explain the different contributor teams when we announce the applications.
do i have to be 18+ to be a contributor
No
Contributor isn't a staff position and doesn't involve any moderation of any kind.
It only has one command and that's -ping
@cobalt sleet My bot was declined because of a command that shows what song it is playing, the music is sourced from YouTube api so it also shows the thumbnail of video. My bot was declined because apparently it showed nsfw content.
You need to contact your bot reviewer for more information: @zinc oracle
Can I check how far in the que I am?
What means CPM?
-cpm
What is CPM bidding?
Top.gg Support Article
There's no way to check your position in queue
i know this question is annoying because probaly everyone asks this but how long does it take for a bot to get reviewed?
for some reason i am unable to submit a new bot application
i filled out teh application and wheni hit submit nothign happens
-help
Ah Sir Can You Please Review My Bot I was Waiting From The Past 2 Weeks
As you've submitted your bot, its currently in the bot reviewal queue
They review bots in order, so wait for yours to be reviewed
-testing
To read more about our verification process and testing procedures, please read this support article:
How your bot gets reviewed
for some reason i am unable to submit a new bot application
i filled out teh application and wheni hit submit nothign happens
I was Waiting Ah Ok But My Friend Bot Razer Staging He Kept 1 week Back And It Has Been Reviewd Rejected But
could you send a screenshot of your tags?
I had a stroke while trying to read that
Remove the long tag
o ok
both long tags
the limit is 25 characters and it doesn't flag that up as an error at the moment
ok it worked thanks
When will bots be approved that have been submitted a few days ago?
The current wait time is 2 weeks or more
Guys why is my bot getting random reviews
oh
I got super scared
i a have a question aboutbid, how to work ? it's real money ?
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here to learn more and here to participate.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
- After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers
If you wish to read more about auctions, check out our support articles about auctions.
My bot has no profile picture on the website and I am confused on how to change it
-rdissue
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
Thanks
oh okay tanks
I have a question. Why mods needs to be over 18?
dammn
guys
i need help
i own a server
and its not showing when i go to add discord server
what do i do
wait 3 days until dsl loaded it
maybe 2
YA SAKA
How do I know if my bot is accepted or not?
How long does it take to accept or reject it?
id bot : 924868821548945428
Hi, I am trying to leave a team but it will not let me. How do I fix this or can someone thats a top.gg dev leave on there end?
@zinc oracle -upto here plz
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
@sturdy swan
ok thanks
This window appears:
He also can't see any other servers
Can anyone unban him? He is in very serious problem
I can't help him correctly
His discord username is EnderCraft#0001
-appeal
If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).
@sturdy swan ^^
He is asking how to get top.gg user id
It's his own ID
Enable developer options in settings then right click on your name and press "Copy ID"
I seriously have this ping from a long time, but I'm not able to access this channel.
tried that
Then you're out of luck, that ping is from a luca raid that happened long ago
Pretty much yeah, happens when you ping someone then hide the channel
Since u can't see the channel u also can't mark it as read
Doesn't work
Not in this case
0
-credits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here to learn more and here to participate.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
- After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers
If you wish to read more about auctions, check out our support articles about auctions.
First 100 votes = $15
Every 1000 = $1
Iirc
Is there still no date on when the refresh button is being fixed
-rdissue @rocky ice
@rocky ice
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
Thank you 👍
Can I know when my bot would be reviewed, Bot submitted over a week ago and yes I have read the article which states it takes time to get bot reviewed, But just wanna know some eta. Thank You cheese
Alright thanks for the reply!
Not sure if this is the right channel, but I'm curious, around what is the ratio between declined bots and approved bots?
Actual reasons or also count dumb declines?
its not public, but i remember on the datadog it was something like 60% declined, mostly for offline
If we remove dumb reasons we get abt 2 declines to 3 approvals
Dumb reasons include but not limited to:
- offline bot
- not working commands
- admin perm
- flood in long desc
- copycats
- no point of entry
- racist commands
- minor pics
Basically, read the rules and you're fine
Hi sir i change my bot avatar and name
Why he dnot changed on topgg ?
Refresh button is not working currently
Some one tell me that the bots on replit or glitch
The will be decline
İs that true ?
No
It won't be declined for being hosted on replit or glitch
but if it goes offline randomly, thats your issue
ah ok
Not sure tho, will need a mod to confirm that
cc @vagrant wigeon
Thanks for approved my bot
uptime robots and things that ping the site to keep the bot online are against glitch's ToS so this wouldnt be allowed @sturdy swan
otherwise its fine elsewhere
What are you looking for?
Good evening, my bot has been approved but on the website it says it is not yet?
@restive glacier probably a cache issue, give it an hour or so and it should show as approved
Okay Thank you 🙂
nope
get the owner to add you and the server to a team and it should fix the issue
-team
@past otter
?
check my above messages, that should solve your issue
Hi how can acess my topgg bot token ?
@stoic socket what is authorization code on webhooks
you pick what that is
when did i submit my bot
19th december
bot votes don't get loud despite my vote and my friend's vote
Wait does my bot get declined if it ask for admin perms, I currently have this enabled because I'm still developing the bot
No
However it can't require it
Meaning it still needs to be able to function without those permissions
Hello, I received a message from the dearest Luca who tells me that my bot has been accepted happy with me I'm going to see on the page where it tells me that it has still not been accepted can you help me to understand please? thank you for the kind person who will tell me the why of the beginning
Why doesn't my bot have a profile picture on Topgg?
How long does a bot take to show up on the site for all users after it's been approved?
Im just curious what did you mean by this
@cerulean ember or whoever it was
That viewed my bot
Yes
You have code grant enabled
Oh okey
Thx
-rdissue @restive glacier
@restive glacier
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
All fixed! Can anyone review my bot again
Refresh it
I did
Okey um might be a bug but Incase exit all way out and try again.
just wain about 30 min
Or wait to
Okay, i will wait 🙂
Brb
Can you review my bot
you cant ask personal bot reviewer to review your bot
you have to wait
submit it again
there is a queue be patient
Submit and wait again
Kay thx
Unfortunately we do the queue in order, meaning I can’t skip to review your bot. As big bun mentioned, just resubmit the bot and we will get to it as soon as we can 😊
If you want to become a bot reviewer, keep an eye open for any announcements in #announcements like this one #announcements message
I just added my server to Top.gg and I have a toooon of reviews already that aren't even related to my Discord server...
It's a known bug.
Don't believe so. @long ferry may know.
No fix right now, no eta either
I just reported them all because I didn't know what else to do lol.
Wrong server
This is the Top.gg server (The website's support server), not the Bot's support server
Oops lol
is there any way to hide the bot page or make it temporarily unvailable?
at the moment no
ow
Since we cannot tell if deleting these has an impact on the entity actually owning these, we'd prefer not to delete them until we're sure or the issue has been fixed
My bot image is not updated
Is refresh data fixed yet?
Nope
Ty
Why doesn't my bot have a profile?
Likely real if that's a bot and on top.gg
You can also visit your bot page and see if it is approved
Okay
Are there any commands I run on my server to vote?
What is the auction thang?
How do I notify when the person votes on my server?
Ok
.
I don't know how to mess with that, is there something explaining?
You're not a developer are you?
Yes, that's why I asked
noup
Idk if he's still working, but you could try vote tracker bot
It had a top.gg vote tracking feature
my bot just got declined and i am trying to reapply, but it's saying bot is already submitted on top.gg
how many cmds required for bot to get approve?
There's no requirement for commands, your bot should have a purpose and be functional
ok
That worked. How long does the approval process take?
Refer to the message Marcorennmaus told you
-upto
@snow arrow
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
its been more than 2 weeks since I submitted my bot, can someone check its status?
See above
is the reviewal queue public?
No it's not
:|
Bro r u kidding me i have been waiting for 1 week
Hey, welcome to our week of giveaways!
Just a quick reminder that our team will be going on a christmas break after this week, meaning that we'll only be able to distribute the prizes in January! Please be patient!
Its January lol
Bro my phn will go the day after tmrw bc my schools r opening
-credits
@worldly berry
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here to learn more and here to participate.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
- After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers
If you wish to read more about auctions, check out our support articles about auctions.
ty
Scam 1992 profile picture
anyway ,
Can I see how far the bot is in queue for verification ?????
You cannot, no
@young tusk bhai please reply den :)
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
ok
hey, how can i get to know why my bot was kicked from the server?
We no longer add bots here, thus why the bot was kicked from here
oh!
also, i need help with something else
my bot's pfp is not showing on the page
and even the name is the old name and its not updated to the new bot name
😨 thx for the quick reply
np 
I wanna know when i added my bot for verification. Bot id - ```js
926166985459507260
4-5 days ago
hm thanks
#support message fixed?
No
O
i need help
???
@rose notch
i nneeed help
pls
how do i ask for help?
anybody?
-help
:(
How about you just state what you need help with
I am not a supporter or mod, sry
Is way easier and more efficient than going "I need help"
This is a mod
i wanted to add a role reward but it keeps saying "your form contained validation errors"
Make sure the other fields meet the requirements
they do
Make sure the tags you're using don't exceed 25 characters
Remove the tags above 25 characters
so do all the tags add up to below 25 characters or just one of the individual tag cant be over 25 characters
No, a tag cannot be over 25 characters
ok
still not working
What error do you get now
Screenshot your tags
nvm it worked
i refreshed
and it gave a different error which was have less that 7 tags
@sturdy swan hi
Where do I go to report someone who's potentially been hacking? https://gyazo.com/d480f08c1e4108cf47006155683ba220
I cancelled my friend request almost instantly.
We're first of all not discord, second, I can 99,99% tell you that's a copypasta
Seen that text a lot of times
Where's the place to report smth like this?
-notdiscord
We do not represent Discord, nor are we affiliated with them. We merely use their service.
If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:
How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries
But again, I can tell you discord won't bother as that's a copypasta trying to hurt that users reputation
Stop believing everything you see on the internet
Fair. Thanks.
Please mention in prefix that U is capital
You put wrong prefix
last time i add a cmd that if you ping the bot it tells the prefix
But top,gg declined saying it contains spam
and now you pining the bot for prefix
Its clearly written U capital
This doesn't hold up if the old listing is gone because it was declined.
Please be patient, they will follow up as soon as they can
ok
dm the reviewer 
Ah ok
Please resubmit the bot again and wait.
Why should i wait
Its problem from your side
Pls cant wait more weeks
@cerulean ember
We determined the decline was correct, you gave examples on your bot pages using the lowercase up! Prefix, indicating that that was the prefix within the bot page
Make sure to properly note down your prefix within your bot page to avoid confusion
which page?
Everywhere the prefix is Up! only
@long ferry
Was it not declined?
Just resubmit and wait again
ok
how can i apply
On your bot page, you are not allowed to: Include spam/junk, or completely irrelevant/nonsensical characters or phrases in your bot description or intentionally use up characters to reach the 300 character limit Mention NSFW or include any NSF...
try that
top.gg gives these permissions to bots when reviewing them
View Channels
Change Nickname
Send Messages
Public + Private Threads
Embed Links
Attach Files
Add Reactions
Use External Emojis + Stickers
Read Message History
Use Application Commands
Connect, Speak, Video and Use Voice Activity in Voice Channels
but what if my bot needs the kick permission to kick members?
Umm my bot just got declined i went to re-apply and it says uts already submitted
you can add a warning if your bot require certain permission
wdym a warning
Wait for sometime and clear cache
Alr
for example the bot doesnt have that perms you can add a notice saying it needs certain perms
Your bot should show error that it is missing (required perm.) At the time of processing that command
so if my bot does not have any permission that it needs, it will not allow any commands to be executed and instead it will send an error message to the channel
is that ok?
Yeah bot should show an error message that what perm it needs to execute that command. Like for kick bot require Kick_members. So if bot don't have kick_members perm it should give an error I Don't Have Enough Permission To Use This command| Require : kick_members
As long as it isn't administrator of course, no bot requires it
It should also be actually required for the feature trying to be used
Do you allow bots who send a message when joining a server?
So the bot joins and sends a message to a text channel with a small introduction and how to use the bot
U r fake
That's fine
What should I do if users are voting but their vouches are not being counted?
Is it possible to bold any line in the long description while submitting new bot
hey, im seeing other server reviews on my server page-
like is that normal??
or am i being review-bombed
How do you set the library on your bot page?
@long ferryi need some help i am not able to submit my new bot
Why are my members coming to me about their voter role not being applied?
I've checked its setup on the website and using the correct role, I've also not changed the bots permissions and is in the correct hierarchy order.
if i take part in auction and someone else puts more money than me then will be able to put more money ?
Yeah lol
is there any limit of how many times we can do...?
No
alr
The only limit is your budget
It’s l like eBay, except 2nd and 3rd highest bidder also get a prize too
By prize, I mean the advertising slot
Does it have manage roles
Already checked
can anyone show the auction instructions
I've ruled out every possibility that its my issue. This is a report for developers really.
Id?
Role ID or Server ID?
Server
740031095323492354
Works for me
Remember leaving a server causes the role to be lodt
Lost
It does not automatically re-add it
Owo bot is hanging
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
We're not owobot
Why my name isn't updating
already did
Okay
Thats not the issue.
I'm having members come to me that their voter role isn't being applied
random reviews are shwoing on my server
Known issue
forgot to report this yesterday
919804981157187644
It's a site issue, we cannot stop it right now
@long ferry fix or u go to jail
Can't take reports rn
how to fix this?
Oh Noo, I Accidentally Pressed Report
Its fine
MY BOT IS STILL IN QUEUE?
how will i get to know
i wanna check
Did anything got wrong and my bot is not in queue
as No dm
Nothing
more than 2 weeks passed
If your bot get's declined you'll get ping in #mod-logs dw
Que is long so please be patience
At what time will the bidding end
Hey, I’m trying to add a reward for voting however when i login on the top.gg site i’m not able to edit the server (I have Administrator permissions)
Anything i’m missing? Thanks!
You need to be on the list of owners on the top.gg server page (Discord server perms don't have any relation to this). Ask your server owner to transfer the server page to a team and add you to the team.
-team
Sorry forgot to mention, I am listed on the team as an admin, is there an idle time before it kicks in or is there still an issue?
When did you get listed?
Couple hrs ago
Ok. Try clearing your browser cache. If that doesn't work, try again in an hour or so. It might be due to server-side cache.
-cacheclear
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
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Alrighty, thanks appreciate it
How to delete comments?
You can report them
When will the bidding end today
K thanks
Hello, a clone of my bot is on top.gg. Fake ID: 906517819087265852 My Bot: 802922765782089738 If you want proof that my one is the original, I can easily provide some.
Feel free to use the report button within the bot page to report it for being a clone. Please make sure to include proof within it aswell
how do these servers with very less (1k-2k) members have such high no. of votes in just under 3 days?
and they only show up the tags pages not on the actual 'top servers' list even if they have more votes than the ones here
We're currently aware of that happening and will definitely change that once we can, thanks for your report
Is it normal for the bot avatar to not load? https://top.gg/bot/831829384884518923
Yes
The refresh data button is broken
ah ok thanks
Hello, yesterday my bot was rejected with the prefix incorrect statement on the site, I changed the prefix on the site, do I have to wait again?
yes
Isn't it ridiculous that the bot is rejected just because the prefix on the site is wrong?
ok
The refresh data button isn't working
Known issue
It doesn't do anything it just loads for long
Oh alright
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
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I can't edit my own bot ;-;
Idk if this is the correct spot, but my bot page has no profile picture but on discord jt does, does anyone know why?
you would typically use the refresh data button to update the icon, but its currently not functioning.
Same issue unfortunately, had given it a couple hrs in hopes of a fix but nothing
Edit: All good now, changing browsers seems to have done it
Ok, thanks for the help!
server id?
An ID is a unique number which is used to identify a user, bot, channel, or message. To obtain an ID, right click on it and click "Copy ID"; this can be done from mobile by holding down.
Should you not see the option to acquire an ID, you need to enable "Developer Mode" which can be done from your user settings, under "appearance".
i installed topggpy but i see it installed discord.py in which i dont use discord.py i use pycord so will it still work or what do i do
currently the topggpy lib depends on discordpy, but many of its methods should still work with other librarys.
but yeah #topgg-api
ohhh alrighty'
nothing
sure, but listing on top.gg means your server id is public.
you are trying to edit the server page correct?
on any channel click https://i.imgur.com/PSkfBE3.png
preferably a rules channel, or the first channel you want them to see
did you post the whole url?
you just need the end bit
as an example
https://discord.gg/sH8kywqV
just needs
sH8kywqV
what is it saying now
can you dm me what you are posting there, preferably a screenshot
thanks
thanks
it keep sending me this
@tranquil crown on what page?
every page
if i win the auction today when will my bot be advertised
try clearing cache
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
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maybe try from another browser 🤔
the funny part is it works on my phone
servers dont have a queue
-rdissue @wheat lily
@wheat lily
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
If you are referring to High Traders, yes
H
-notified @little juniper
@little juniper
If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
💡 Please make sure you have your DMs activated for this server.
Thx
Can someone tell me is the rdo compendium bot linked to the sx4 bot because the compendium bot doesn’t seem to be working in the discords in in?
This is the server it put me in 🤣🤣
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Thank you!
I cant edit the page of my bot
try clearing cache and retry editing the bot
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
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still cant
just a dumb question form my friend: can bot created by botghost.com can be on top.gg ?
nvm i found the mod log lmao

yes, but it needs to have at minimum 5 custom commands
oh
5 working*
thanks
yep

yo
It seems like my bot got removed from top.gg. This is the error code I get. I have also not got any dm from luca bot
what bot are you trying to access?
send id if possible
dm?
you can send here
803055576782209055
that bot got denied (<#mod-logs message>)
thanks
I am trying to add server ids in my bots form but it says you have invalid stuff in your form I don't get it
Bruh now its saved but its not showing up
Where do i report haxors
Just here
Where can I report a comment
I’ve tried on the page itself however it seems to take awhile 😅 (3+ weeks)
.
Just wait
One has been waiting for 60+ day I believe
But your comment isnt the only one so yeah
And so i've been pointing out that all u gotta do is wait
With the most polite intent I’ll prefer a moderators response to my inquiry 😅
😅 😅
Wait 😅 😅 😅
Ok mods take care of this before i fire yall
dude just wait there is no eta
Some reviews have been reported for a year +
No response
Just be patient and hope
And pray
and cry
Why do I get this error whenever I try to add a profile banner? I tried i.imgur.com links, then I tried discord, then just imgur.com, and nothing works!
Profile images don't work currently
oh okay
that makes me feel better
though I vaguely remember I have tried this in the past and the same thing happened, but maybe that's just me
unfortunate since the rest of the website is really nice
Why is my bots avatar not showing/My bots name not correct?
Why is the refresh data button not working?
The developers are currently aware of the refresh data button not working, aswell as bots possibly not having avatars. There's no ETA (Estimated time) for a fix about this.
any eta on fixing the analytics page
@real laurel

I notice that some people get knocked off of the approval process because their bot is offline. How long do you take to check that? I'm just concerned that I'll happen to be updating my bot whenever you update it and then you happen to see it offline because it is restarting?
how to get bots user ID
Its in the developer main page for the bot. Also called client ID
ah i see it, tks 
We generally deny a bot for being offline straight away. If you have maintenance planned I recommend writing when that is planned in the bots description as we take account of that then 
is the nice nice Refresh button FIXED?
Not yet
aaww ok but pls fix it soon its beign more then a month
when will my bot advertised if i won auction yesterday
Was the ability to report reviews on servers removed? If not then is there any reason as to why I can't see it? I presume it's an issue regarding the latest message in #site-status, I am not the owner of the server but I am the owner of the team that owns the server and the server was added to top.gg a while ago, additionally I am unable to see this server in auctions
How many more months? Sorry but I think reporting reviews does little to nothing, this is just an example and I had reported another review 6 months back and it is also still there.
Hello, I changed the avatar and name of my bot, how can it be updated? Since it remains blank only
refresh data broken
no eta on the fix
hey so i got a dm from Luca Bot stating My bots been approved but when i check the page it still says it hasnt been approved yet
ahh ok thanks
I already gave him but he stays loading
One message removed from a suspended account.
One message removed from a suspended account.
One message removed from a suspended account.
i know, what im saying is the refresh data is broken right now so you can't update your bot's name and avatar
One message removed from a suspended account.
what?
One message removed from a suspended account.
why?
One message removed from a suspended account.
One message removed from a suspended account.
One message removed from a suspended account.
One message removed from a suspended account.
can u tell me why it is saying error 403 i did all the steps and uploaded my bot to top.gg and left optional parts but when i click the invite button it doesnt work
you need to paste in the bot id and press "find bot"
you cannot invite a bot when your bot is not approved yet
One message removed from a suspended account.
whats the bot id
ok thx
One message removed from a suspended account.
i am waiting for approval and may i ask why you need the id
no offense
One message removed from a suspended account.
One message removed from a suspended account.
ok sorry
seems to work on my end
dont reveal it send it to his dm
the id is public anyways
One message removed from a suspended account.
One message removed from a suspended account.
One message removed from a suspended account.
try it again later then
One message removed from a suspended account.
I cannot, no
One message removed from a suspended account.
how do I add my discord server to top.gg? I clicked on Add > Discord Server & it only shows Refresh Servers icon & I can't add anything
clear your cache and try logging out and back in
how do i clear cache on the site?
-cacheclear
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave
that didn't work for me
anything else I can try?
I tried opening in a different browser & it's the same..adding bots works & servers not
One message removed from a suspended account.
I got nitro
It's not really required, but the bot looks good with /help cmd where everything is detailed
Btw how do you get bot developer role
The review problems are fixed?
I still didn't got my credit for December 😭
Last pickup was on December 1th ((
Some help?
get your bot approved on top.gg
- If you redeemed it between 8th (the day it broke) until now, we can't restore those credits. We've looked into the amount of people this has affected though, and have reached out to those who have a huge amount affected.
Awwww well wasn't much about 15 credits 😔 still very sad (
Thx for answer.
Hey but i didn't
I redeem them on 1st and thats it
.
From 8 till now i didn't took them !
can u verify my bot
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
One message removed from a suspended account.
Is it allowed to change the whole bot to a complete different one? Multipurpose (Moderation, Fun, Giveaways, Games etc.) to a only GlobalChat Bot? Shouldn't the bot lose the old reviews? (I don't like to ruin others work, but im talking about a bot which was a copycat due to yesterday of my Bot, but now switched to a whole new codebase but profited much of my work)
Any Mod here to confirm this answer? Or is my old proof video that the bot was a copycat valid after the change?
@long ferry
We do not remove reviews based on if they decided to change the bots theme/purpose
Reviews also retain after deleting and resubmitting
if you wish to submit an entirely new bot, consider creating a new application for that
And if it was a copycat when accepted on top.gg?
If it was deemed a clone during reviewing/after approval, it will either be declined during reviewing or deleted after approval
I submitted a report on the bot with enough proof to show this, but now the entire purpose and code changed but the bot gained all servers/reviews/votes with my code, ID: 906517819087265852
please note that if that bot has at least one added feature or is considerably modified, we consider it a separate bot. You'll have to reason with the bot dev in that case
there's not
1:1 copy
Then that bot will be deleted once it is confirmed to be a clone
if there's no information from what clone it is on the report, the report will likely be discarded so make sure to mention that aswell
Okay, how long does it take for a report to be reviwed? I submitted it yesterday
there's no eta
okay, thanks

