#support

1 messages · Page 613 of 1

neat matrix
#

and my freinds pc

delicate parrot
#

Could someone from the team delete 2 teams that I created wrong?

long ferry
#

go to your team under settings, then delete team

#

enter your team name and it should be deleted

delicate parrot
#

Oh okay

sturdy swan
#

was successfully ban

long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

delicate parrot
long ferry
#

Am actually not sure what happens when you delete a team with a bot on it

#

you either arent able to delete it or the project will be lost

sturdy swan
long ferry
neat matrix
#

all the website is glitched and we try every thing

long ferry
#

elaborate "glitched"

wet mauve
#

I just changed name of bot and I clicked on Refresh data but it's taking to long to load and not chancing anything in project. how long it'll take time to update data?

long ferry
#

read pins

#

the button is not functional

wet mauve
#

Oh

#

So I have to wait or It'll automatically get updated after few hours/days?

long ferry
#

wait for now

#

theres no eta

wet mauve
#

Hm Okay thanks for info

neat matrix
#

why i can't add a link

long ferry
#

create an invite yourself on your server, paste it into the invite field

#

do not press create invite

neat matrix
#

same thing

long ferry
#

clear your cache

#

you seem to be unauthorized

#

are you the owner of that server?

dire socket
#

if the bot is above 75 srvr we can still apply here?

long ferry
#

we have no requirements or restrictions regarding server-count on bots

dire socket
#

alright

long ferry
#

12th

primal trench
#

is this true?

long ferry
#

though doesn't actually exist anymore it seems like

primal trench
#

thx

prisma kelp
#

Any idea when logs channel will be open?

long ferry
#

theres still no eta about these

prisma kelp
#

Next year?

long ferry
#

likely, devs are on holidays

prisma kelp
#

Ohk

obsidian locust
jaunty panther
#

yes

old river
#

is ther a way to transfer bots to a new account i cant login to the owner account any more? have proof

long ferry
#

do you still have access to the bots token to for example prove you own the actual bot?

kindred pagoda
#

how i submit my bot for after be on top.gg?

long ferry
kindred pagoda
#

i have to wait or i have to click a button which says submit somewhere

novel socket
sturdy swan
#

no

#

thats not even top.ggs bot

novel socket
#

oh alr

sturdy swan
#

its another serverlists bot

novel socket
#

idk what bot that is then

#

do you know which one it is?

sturdy swan
#

no

novel socket
#

alr

#

well thanks

long ferry
kindred pagoda
#

but that was a month ago

long ferry
#

that was 8 days ago

#

you submitted it on the 12th

kindred pagoda
#

what

#

wait i check

long ferry
kindred pagoda
#

oh i check bad

#

but anyways my bot is on another language i can submit anyways?

kindred pagoda
#

ok

sturdy swan
#

Hey
How to delete bot?

long ferry
#

On your bot page the delete button

spare gust
#

is the refresh button still broken?

sturdy swan
#

surely

kindred pagoda
#

how many time it will take to review my bot?

sturdy swan
#

pins

thorny orchid
#

idk if this counts as begging to ask for my bot to be accepted or advertising it but when do bots get checked like ik its in pins but like when do they actually get fhecked after submitting like do people check and scroll up logs after a month bcs my bot has been there long (feels like a month for me but probs a week or something)

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

long ferry
#

Submitted 8 days ago

thorny orchid
#

alr

long ferry
#

Resubmitting resets your queue position

thorny orchid
#

theres positions?

#

wait so in logs or something it gets updated in the queue link #829 and it updates after and sends a messages #828

stoic socket
grizzled lagoon
#

Oh my bad.

stoic socket
grizzled lagoon
#

My bad.

prisma kelp
#

when did i submit my bot?

hexed bolt
#

i think it was in top.gg website

#

you have to complete a form about your bot

#

and here you will be mentioned if its approved or rejected

prisma kelp
#

ik that just asking for date

stoic socket
#

@fluid birch ^^

hexed bolt
fluid birch
prisma kelp
prisma kelp
stoic socket
#

ctrl + shift + r

#

or clear cache

fluid birch
#

^^

prisma kelp
stoic socket
stoic socket
prisma kelp
#

nvm

#

i got it

stoic socket
#

alr

prisma kelp
#

thank you so much

#

@stoic socket @fluid birch

stoic socket
#

np dance

fluid birch
#

np topggHappy

fierce pelican
#

Could you remove bot 302050872383242240 which is submitted without authorization?

next vale
#

^ good to know that anyone can submit any bot without ownership or proof of being part of the bot's team 😬

stoic socket
#

So Top.gg bans the user who submits without authorization

lone anvil
#

deleted

next vale
#

Why did it get listed though?

stoic socket
#

not sure how it got accepted tho bearing in mind its a Top.gg competitor (technically)

lone anvil
#

should have been caught in the queue, but it seems to have gotten added while we were running a very short experiment where discord verified bots were skipping queue

next vale
#

(I'm genuinely curious)

lone anvil
#

that experiment got rolled back within a day FYI

next vale
#

Ah, good to know. Thanks.

lone anvil
#

But yeah, there isn't really a way for us to check who actually owns the bot

Obviously with very big bots, if it's a random account adding them and we can't find them anywhere in the staff list of that bot (e.g. in the support server), we won't approve it but we usually can't verify it with small bots

timber orchid
#

is it normal to wait 2 weeks before someone check my bot?

stoic socket
#

Ye[

#

Yep

hexed bolt
plush talon
#

i've added a server but it seems like it's not public

#

how do i change that?

long ferry
#

It should be public once submitted

plush talon
#

doesnt pop up in search tho

#

and it has some comments from other servers

#

for some reason

zinc oracle
#

server id?

plush talon
#

769639743222186035

outer delta
#

@fluid birch

worldly stratus
#

My bot is verified but why cannot it be in over 100 servers

#

Can someone explain it

gloomy shell
worldly stratus
#

Thanks

zinc oracle
plush talon
#

ah i guess i was in discord bots

#

and was needing to switch to servers

#

oof

#

and for the random comments?

zinc oracle
#

I think thats a visual bug

plush talon
#

that means im the only one who can see em?

zinc oracle
#

no, just nothing is actually on your server, some strange frontend bug that will probably be fixed soon after devs get back from vacation.

plush talon
#

oh, cool

#

thanks

pliant lotus
#

ohh cool ty

opaque tapir
#

How do I get my bot's profile pictue to show up?

#

when i press refresh data it just constantly loads?

#

oh

#

ok nws

mortal wing
#

Teams

#

Make a team, go to danger zone, then click on tranfer to team, then transfer the bot to a team

#

and thats how you add a bot to teams

#

if i am correct

#

never did it

#

Discord bot list

#

It is

zinc oracle
#

just another dbl

#

😄

timber orchid
mortal wing
#

takes time

#

just give it a second

#

maybe like a few hours

#

1 or like 3 depends

pliant cairn
#

If I submitted my bot 4 days ago, what's the estimated time that my bot will get reviewed?

timber orchid
#

since ur submission

stoic socket
slow jacinth
#

wrong channel

#

now is syw

#

lmao

worldly stratus
#

can i delete all of this at the same time

#

i clicked delete button

#

but nothing did happen

long ferry
#

Caching related is what I'd say, try checking back later after pressing delete

worldly stratus
#

2 days passed but nothing happens to the one that i deleted

slim lynx
#

How would I delete a bot?

mortal wing
#

Go on your bots page

#

Then on controls you should see delete

candid mica
#

does top.gg allow nsfw commands for nsfw channel only? or is it not allowed to have nsfw commands at all?

gloomy shell
#

Nsfw must be in nsfw channels only and it must not be mentioned on your bot page.

gloomy shell
#

Yw!

unkempt zodiac
#

how do u enable a rating

#

?

oak ginkgo
#

i am not getting the server

#

what do i do?

#

like if i am the owner of the server i should get to publish my server on top.gg right?

mortal wing
#

Yes

#

Is the top.gg bot added to your server

oak ginkgo
oak ginkgo
mortal wing
#

Private?

oak ginkgo
#

private or public

#

like should ik if the server is private or a public server
cause it is not listing in my profile

#

@mortal wing

#

?

mortal wing
#

Not sure

remote pine
#

Heyyyyy
I would like to know how do i publish my server
I have invited the top.gg Bot, still i cant see the server reflecting in my profile
What can i do?

supple beacon
#

Its going to be 15 days and my bot is still not reviewed ?!
what can I do?

mortal wing
#

and wait faster

supple beacon
#

:/

mortal wing
supple beacon
#

hmm, can I transfer my ownership to my grandchild in 2092?

#

atleast they can handle my accounts xD

thorny orchid
#

if i change my bot like name and everything and prefix do i have to submit it again or just does it stay like that

vagrant wigeon
#

nope you dont have to submit it again

thorny orchid
#

alright

vagrant wigeon
#

-rdissue

wild stoneBOT
#

The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.

vagrant wigeon
#

when its fixed, you can use that to update it^^

thorny orchid
#

alr

#

so if i change it now i have to resubmit it or should i wait for it to update

mellow wolf
#

Ello,

I have some questions abt the Verification Process. Is it done after a queur?

mortal wing
#

what?

mellow wolf
#

Do you have a queue for the Bots that need to be approved?

#

Cuz a friend of mine added her bot abt i think it was 2 days. I submitted mine abt 1-2 weeks ago.

Hers got approved today night. Mine is still pending.

mortal wing
#

their lying

mellow wolf
#

Its true

mortal wing
#

queue time is 2 - 3 weeks

mellow wolf
mortal wing
#

@vagrant wigeon are you here

#

i doubt thats true

#

but ill get nicole to look in to it

mellow wolf
#

Imma ask fq again

#

Rq*

#

Seems like i understood it wrong. It was 2 weeks ago but i think it was after me idk

#

Yea i think it was after me idk tho. I'll just wait. Cuz i thought it was 2 days ago. Sorry for the inconvenience

upbeat swan
#

Ask

vagrant wigeon
#

@mellow wolf you both submitted your bots on the same day so you should both have your bots reviewed at similar times. however, this can depend on many things such as whether someone is reviewing bots etc

#

you did submit yours after them though so the difference makes sense

mellow wolf
#

Yea it was a mistake by her typint. She typed "Nichten" where we typed in german so i thought she meant "Nächten" so "I added abt two nights ago"

vagrant wigeon
#

ohh i see nyaaNod

mellow wolf
#

But still ty

faint oracle
#

it is possible to make bot interaction (slash commands) with another bots?

#

In discord.js

candid mica
mortal wing
#

no it wouldnt

candid mica
hollow geode
#

Are you guys aware of how many bots are on the review page? It's quite crazy. In fact somehow my server, made it's own account and automatically replied to one of the fake reviews... And I could edit that reply.

mellow wolf
#

?

cobalt sleet
hollow geode
# cobalt sleet Hey there. We're aware of this issue and it has been escalated to the dev team a...

Oh I see, yeah that makes sense based on the content of the reviews (and that my stars hasn't changed). I am confused, however, on how I saw a reply to one of the reviews from a "SideSwipe LFG Community" account (my server name) + profile picture (as my server icon) and I could edit the reply. Seems like a security issue of sorts, there.

Nevertheless, thanks. Should I be (continuing) reporting these reviews?

cobalt sleet
#

I don't think you can actually report them because they're not actually on your page. Clicking the button won't make any difference.

hollow geode
#

After "reporting", if I reload the review is present again and the Report button is visible as well. So, yeah, seems like the report doesn't work.

cobalt sleet
#

Yep. As you said, it doesn't affect your star rating. It's just a visual glitch which will get fixed.

hollow geode
#

Is it possible for users to vote for a server using the Top.gg bot? Or do they have to go on the website directly? Or alternative question, is there a help command to see what commands are available for the bot?

cobalt sleet
#

You have to go to the site to vote. The @small lantern bot doesn't have any commands apart from ping.

#

Its only feature is keeping your server page data up to date on the site like name, member count, emojis etc

hollow geode
#

Right, I thought as much. Well, that's all the questions & queries I have as of now, thanks.

cobalt sleet
#

No problem! dog_Happy

sturdy swan
#

My bot has no pfp in the top.gg thats weird ID 709800322498822186

robust oasis
#

how do i re-apply my bot?

cobalt sleet
robust oasis
#

i tried, it said that i had already submitted my bot

#

wait, its starting to work again, thank you!

cobalt sleet
#

Yeah it's just cache

stoic socket
robust oasis
#

oof

cobalt sleet
#

It clears after a while

robust oasis
#

man i hate lag

#

especially cache lag

sturdy swan
#

I have a problem with my bot discord, it received an inappropriate comment and in fact the user who put this comment cannot delete it so I reported the comment and I wanted to know in how long it will be deleted

#

There is a problem in Vote, more than 10 people have voted and the number is fixed

stoic socket
#

That’s cache

#

The vote count changed but visually you still see the old number

flat cove
#

good evening...excuse me, i need help for approval my bot projects here

mortal wing
haughty frost
#

Site down kr what ?

mortal wing
#

what

stoic socket
#

Oh

#

Site doesn’t seem to be down

#

What issue are you facing?

haughty frost
#

👀 now it's ohk I cleared cache

sturdy swan
#

Is there any financial gain for me when adding the bot?

mortal wing
#

But you can get a lot of servers, and people from there might buy your premium bot features

flat cove
#

Got it

sturdy swan
mortal wing
#

What are auctions?

unreal lily
#

how long does it takes

mortal wing
#

No ETA

unreal lily
#

ETA?

mortal wing
#

Estimated time of arrival

unreal lily
#

hmm

thick bluff
#

what is the approval process for a bot

gloomy shell
wooden granite
#

what is prefix of @small lantern ?

cobalt sleet
rigid grail
#

good evening...excuse me, i need help for approval my bot projects here

#

?

long ferry
#

queue takes 2 weeks or longer

#

what xwass also just said

#

?

rigid grail
#

ana eamilt bialghalat hadhf

#

@sturdy swan

#

👍

#

@sturdy swan

#

I mean, what will be deleted?

long ferry
#

What exactly are you reporting that for

rigid grail
#

@sturdy swan

mortal wing
#

Nothing

sturdy swan
#

ive tried submitting my bot again but it wont submit is there a reason why ?

long ferry
#

You deleted your bot yesterday

sturdy swan
#

yeah cause i need to re submit it so it gets approved or something

#

cause it was already approved in the past and i left this discord not knowing once i left it gets removed or something

stoic socket
#

Bots aren’t removed if you leave the server

#

You aren’t required to be in this server

sturdy swan
#

hm thats what i got told

#

so how would i re submit it as i do want it to be on top.gg again

stoic socket
#

Wait 30ish mins from deleting it

sturdy swan
#

i deleted it yesterday and i still cant submit it

stoic socket
#

Clear cache

sturdy swan
#

on the website or browser

long ferry
#

Yes

sturdy swan
#

same issue im going to try a different browser

long ferry
#

What are you seeing

sturdy swan
#

ive filled all the info required i hit submit it goes to do it then stops no errors at the top

long ferry
#

Check inspect element in your network tab then

#

Check if you see any failed requests

sturdy swan
#

how would i do that

#

not seeing any failed requests

#

ive used a different web browser and still the same issue

long ferry
#

Can't help then if there's no failed requests

#

Perhaps just try again later

sturdy swan
#

ok il try again later

#

just noticed this in the console

long ferry
#

Remove the long tag

sturdy swan
#

well that was the issue it submitted now thanks Hope

subtle night
subtle night
thorny orchid
#

to be honest

stoic socket
#

@thorny orchid @subtle night usually you would refresh data using the refresh data button but it’s broken

long ferry
#

You really think I haven't done that yet iara_ded_lost

subtle night
#

ohhh no 😭

cobalt sleet
#

Recently we submitted a list of unclear errors to the dev team. Improving them will be an area of focus in the New Year.

stoic socket
#

Would a report of a bot that has been token logged be processed quickly?

#

I've found a bot which is mass DMing users with a nitro boost scam facepalm

long ferry
#

Then discord already handled that bot

#

discord renames bots disabled/flagged for scam stuff "Scam bot"

mortal wing
#

ohh

#

thats good to know

sturdy swan
long ferry
#

Known issue right now

sturdy swan
#

will they get deleted?

long ferry
#

Reviews wont be removed until that issue is fixed, they might cause reviews to be deleted within another entity

sturdy swan
#

okay

stoic socket
sturdy swan
#

ik

stoic socket
#

the server pages just show all newly published reviews

sturdy swan
#

oh

tawdry falcon
#

Hi I have a bug with one of my sent messages (review) I wanted to reply "thank you" to a message and a "thank you" was sent without any note with Panda' and not Unlimited Bot, can you delete the review?
https://top.gg/fr/bot/704133221230706748

rugged latch
#

hello there

#

quick storytime

#

i deleted my main account for security reasons but i totally forgot about my top.gg account

#

now i got my bot running on a new token but can't access the top.gg page

#

how can i prove i'm the owner of the bot?

#

or smth

cobalt sleet
#

You have to DM an online moderator. Try hope.

stoic socket
#

You can prove via Status change or eval command ^

wanton vortex
#

How do you remove a review?

velvet sparrow
stoic socket
wanton vortex
#

well then i did

cobalt sleet
velvet sparrow
#

I can't propose it ..

#

@cobalt sleet

#

this is

long ferry
#

are you the owner of that server (ownership of that server)

velvet sparrow
#

yes

#

@long ferry Kannst du Deutsch?

long ferry
#

Are you really sure you have ownership of that server?

velvet sparrow
#

Ja bin ich. Schau gerne nach

long ferry
#

yeah because that

velvet sparrow
#

However, I have the crown

long ferry
#

why exactly are you deleting it

velvet sparrow
#

My old account has been banned.

#

Since then I have not been able to shout at top.gg

stoic socket
#

What error do you get when deleting?

#

And could you possibly take a screenshot of it

stoic socket
#

Thats because you aren't the registered owner

#

The site is looking at the latest known owner, which is not this account

velvet sparrow
#

Yes is ** banned **

stoic socket
#

Is the Top.gg bot in your server?

velvet sparrow
#

yes

stoic socket
#

hmm

velvet sparrow
#

That's why it has to be deleted .. I haven't been able to propose anything for 1 year

covert scaffold
#

I changed my bot name, but it wont change on top.gg

stoic socket
covert scaffold
#

Oh

#

so what do I do?

stoic socket
#

For now, nothing

covert scaffold
#

Oh

iron briar
#

hi, how much time does it normally take for my bot to be verified on top.gg

stoic socket
#

2 weeks or more atm

iron briar
#

ok

long ferry
sturdy swan
#

hello how to talk to a staff ?

mortal wing
#

Dm them

sturdy swan
#

who is staff ?

#

which role

mortal wing
#

If you have a question anyone can help you with just ask here

#

and mods are literally called Moderators

long ferry
#

Bro I was about to make a whole message SCaa

#

you smell

mortal wing
#

L

sturdy swan
#

I have received two comments that make no sense, and I would like to delete them. What can I do?

mortal wing
#

jk ily

mortal wing
#

just report them here and staff will remove it

#

i think

sturdy swan
#

people said: 'we can't add the bot' with a star but it says that the bot passes the certification lol i'm sick of people

mortal wing
dreamy abyss
long ferry
#

Yup, thats a reasonable review then

#

nothing we'd remove

sturdy swan
#

but I pass the certification!

#

I can't help it either

sturdy swan
long ferry
#

seeing the screenshot above, the reviews are reasonable

sturdy swan
long ferry
#

They are related to your product still

sturdy swan
long ferry
#

related to your product (aka bot or server)

#

means that they are or were related to what your bot does/did

sturdy swan
#

Yes for the moment I agree but when we can add my bot again I will have something to delete them because they will be more suitable?

sturdy swan
spark musk
#

How can I add my bot into the website? I can’t find a way to do it. I went to my profile I’ve looked through the website and I didn’t. I’m also kind of stupid so I probably miss something but can someone help please.

long ferry
spark musk
#

Thanks

unreal condor
#

How can see my request date to top.gg ?

long ferry
#

request date?

#

you mean data?

#

or when you submitted your bot

mortal wing
#

man just wants a date with the whole team

long ferry
#

this do be support

mortal wing
#

IM SIRRY

unreal condor
#

@long ferry

long ferry
#

added on the 18th

unreal condor
#

Oh thank you

sturdy swan
#

I changed my name and photo, but the information did not appear on the website

#

Do I have to delete the bot and re-insert it?

stoic socket
#

No

#

Usually you can use the Refresh Data button, but its broken and non-functional at the moment

#

So just wait for now

sturdy swan
#

Ok thanks

iron pier
#

How to actually track engagement in my server? Is there a way to keep record of interactions that users make?

stoic socket
#

Analytics page (not sure if servers have it??)

sturdy swan
#

Hello

low sparrow
#

hi and better to say hi in #general then here cause this is a support channel

dense copper
#

hey is there a way to remove my bot from topgg?

#

its commands stopped working since the api change

gloomy shell
#

go to the bot page and click "delete" under creator controls

dense copper
#

ohh found it

#

ok thank you!

sturdy swan
#

My bot has no pfp lol

gloomy shell
#

there is no ETA on that

#

currently Top.gg team is on holidays so probably not until after new years

sturdy swan
#

Okay thanks

coarse bough
#

what page is Top Page - Slot 1 o.O

cobalt sleet
coarse bough
#

oh ty!

sturdy swan
#

Hi I was wondering how do you promote your server? I kinda don't get the auction system sorry 🙏

stoic socket
# sturdy swan Hi I was wondering how do you promote your server? I kinda don't get the auction...

You can promote your server using Top.gg auctions!

To get the promoted spot, you will need to be the highest bidder (kinda like eBay!)
If you win that spot, you can pay when the auction ends (Always on a Monday.)
From there you can pay with either Vote credits (You get $15 in vote credits when you get over 100 votes!) or real money.
The ad then goes live the following day (Tuesday) and will be live for a week!

If you have any questions, feel free to ask them in #auctions-support 🙂

gloomy shell
#

this is support my good sir

long ferry
#

Bonk bonk

slow jacinth
#

WAIT WHAT

lofty sail
#

Hey! I have a question that why I could not find my server on topgg after I refresh servers?

stoic socket
#

Is the Top.gg bot in your server?

lofty sail
#

How can I check if the Top.gg bot in my server? thx

stoic socket
#

Try invite it just to be on the safe side

lofty sail
#

👍

old field
#

How to claim

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

coarse bough
#

why does it show I have campaigns in auctions I never won, I only won one of the auctions

zinc oracle
#

doesn't matter, once their max impressions is hit it moves onto the next person bidder.

coarse bough
#

so even if I get 0 impressions, its still supposed to show me that

zinc oracle
#

afaik, yes, as losing a bid doesn't really happen with the cpm system.
its totally possible the people ahead of you get all their impressions and it goes to you still.

long ferry
#

read pins

hidden sky
#

Hey my bot Zen has been declined it's actual name is Mr. Dynamite and actually it has been declined for %dm cause it comes anyomus but it doesn't come like that u can see who sent that dm it will show the username and tag of the person who sent it

long ferry
hidden sky
#

yes

zinc oracle
#

dm me

hidden sky
#

ok

long ferry
#

contact the reviewer then if it was falsely declined

#

Which is woo yeah

supple mica
#

that name looks familiar

fossil swan
#

Help, i added a server and am now getting spam botted reviews

long ferry
#

These arent spam botted reviews, just reviews from a different entity

#

known issue right now, wait until it is fixed

fossil swan
#

Oh ok

stoic socket
#

Why then delete the messages and make it look like I’m talking to myself waitWhat

round olive
#

Hi. My bot's pfp is not updating in its home page?

long ferry
#

read pins

round olive
#

oh

#

thanks!

vernal dust
#

hi in votes of my server the dollars are increasing in points

#

like

mortal wing
#

like

vernal dust
#

$15.14

#

it will go till 100 cents n thn convert to 16$

#

?

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

vapid plinth
#

hi

#

i need help with my bot in the website

#

someone there?

#

i cant change the image and name

mortal wing
#

Known issue

#

refer to pins

#

the more recent pin'

vernal dust
#

oh i used to think tht we ccan use tht money irl

#

:(

sturdy swan
#

my discord bot pfp is not visible

mortal wing
#

Known issue

#

read pins

#

no eta for the fix

#

may take a long time

#

due to christmas breakl

sturdy swan
amber marsh
#

my invite url is valid but in Top.gg it says invalid

mortal wing
#

has your bot been approved

amber marsh
#

not this one

#

wait wasn't there a channel which told u if u edited or uploaded a new bot?

mortal wing
#

then thats why

mortal wing
#

they have hidden it

#

people kept abusing it

amber marsh
#

oh-

mortal wing
#

and they might bring it back

#

no idea

amber marsh
#

okay

mortal wing
#

your bot needs to be approve for he invite to work

#

approved for the *

amber marsh
#

no i provided the wrong URI

#

😅

mortal wing
#

cool?

amber marsh
#

nvm fixed

#

Thanks

mortal wing
#

np ig

obsidian locust
#

Widgets are broken

#

Yeah

#

I'll click, don't worry

sturdy swan
#

Apparently I am a verified bot developer and yet I don't think any of my bots are verified. I'll take a look at my emails though.. Can someone explain this. It's about changes to intents etc

obsidian locust
sturdy swan
#

Discord even said that I am a verified bot developer but they sent no confirmation email that a bot of mine was verified

#

Aight ty

low sparrow
#

your bot hasn't been approved onto the site yet

#

you gonna have to wait for a bot reviewer to review your bot

#

once approve will you be able to see your bot on the top.gg page

#

np

#

it usually takes 2 weeks or longer

#

cause the queue is a bit big from what i remember

obsidian locust
#

It loads undefinitly

sturdy swan
#

hello

#

How change this

mortal wing
#

You would normally click refresh data

#

but as of now its broken

sturdy swan
#

I clicked but i dont see a avatar

exotic vector
sturdy swan
#

ah

#

So how do I do it?

stoic socket
#

You can’t

#

The button is broken and will be fixed soon

low sparrow
#

it will update itself eventually

cobalt sleet
sturdy swan
#

oh

#

thx i dont see

#

sorry

#

i modified this

cobalt sleet
#

💌 Feedback and Suggestions
We're always open to hearing your thoughts and ideas for Top.gg! If you would like to provide feedback on existing features or suggest new ideas for the site, please check out our feedback page!
topggDotRed Top.gg Feedback: https://feedback.top.gg

upd_bugfix Reporting a bug or issue
To report an issue please open a support ticket.
topggDotRed Open a new ticket: https://support.top.gg/support/tickets/new

daring rune
#

yo, i created a bot some time ago and my account got hacked and i want to change the creator on the site to my new account

#

can i do it?

cobalt sleet
#

Do you still have access to the bot? (ie: token)

daring rune
#

i have the token

cobalt sleet
#

Ok

#

Please DM me your bot ID and I'll help you through the transfer process

#

The previous owner needs to transfer it to a team and add you to the team.

#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
broken pulsar
#

I understand review reports have no ETA, but after 2 weeks and someone from topgg quite literally telling me that the reviews definitely go against the guidelines I would've hoped they would by now have been removed, as much as the comments made are not visible, these reviews still bring down the average rating of my bot majorly, which then affects user confidence, please get this fixed, if someone can tell me the reviews are against guidelines, surely someone can remove them?

Bot ID: 891665780050100235

long ferry
#

I again note

The reviews were reported by you already, we do not have an ETA on when these are handled

#

We do understand the frustration, but ask you to be patient

broken pulsar
#

When is it likely to be sorted though, it's ok not to have an ETA but when staff have said that they definitely do go against guidelines, why haven't they then been deleted, just asking so I can better understand the system and what brings this all to a slow.

sturdy swan
#

Database issue?

stoic socket
#

Tbf it does seem like the reports are never actually reviewed because people time and time again come back to complain

sturdy swan
#

I wait 1 week

wet mauve
#

Check pin messages

stoic socket
#

Usually you would refresh data but the button to do so is broken

dire rain
#

Should I get notified when I add my bot on TOP.GG?

#

hello?

long ferry
#

-notified

#

-notified

prisma kelp
#

lol

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

long ferry
#

there we go

prisma kelp
#

@long ferry I always get dm from luca about declined 😂

long ferry
prisma kelp
#

Yea it’s just little thing I forget to remove

obsidian locust
#

Imagine

#

We are supposed to use widgets on website/github pages

long ferry
#

100 requests every second per IP

#

Though seems like you decided to load it 100 times per second

sinful lintel
#

Everytime with my server voting page

long ferry
#

id?

sinful lintel
#

821289091856859166

long ferry
#

you deleted your server on the 18th

sinful lintel
#

Yes

mortal wing
#

then why do you want to vote

#

its gone

#

???

sinful lintel
#

Because I added it back

long ferry
#

you have not added it back

#

make an edit on it and then it should be accessible

#

not sure why you decided to delete it though

royal falcon
#

Do anyone know why I don't have field for adding bot creators on Top.gg ?

stoic socket
#

You can only add to a team now

#

Instead of adding multiple creators, you can add those users to a team and move the bot to that team

sinful lintel
royal falcon
stoic socket
#

🙂

thorn rover
#

Hey!

stoic socket
#

Hey, need any help?

thorn rover
#

I run a server based on Cryptocurrency & NFTs, so people can learn about them

#

Someone gave a 1 star review as they don't like NFTs but nothing bad about the server itself

#

I was wondering if this is within the rules?

stoic socket
#

You need to report the review

#

@long ferry is that against the guidelines?

thorn rover
#

Okay thanks mate, because I am fully up for criticism, but I can't really improve the server in a way to make it so they can be happy haha

fierce swallow
#

is there any way i can fetch bot stats from the page without having a bot on there

stoic socket
#

You need a bot for an api key

fierce swallow
#

bruh okay then

stoic socket
#

An approved bot

fierce swallow
#

uggh

#

okay then

#

ayo where the heck is my token?????

earnest furnace
#

may i ask how this is done?

stoic socket
stoic socket
fierce swallow
#

i dont wanna reset

#

i wanna get it

stoic socket
#

That’s how you get it the first time

fierce swallow
#

no i didnt

stoic socket
#

Is your bot approved

fierce swallow
#

i clicked it a thousand times

fierce swallow
stoic socket
#

The bot giving the role is a tad broken atm so just wondered

fierce swallow
#

i got it months ago

stoic socket
#

Click the button once, then refresh the page

fierce swallow
#

it is verified

#

and approved

earnest furnace
stoic socket
#

You need to write the description using HTML for that

fierce swallow
earnest furnace
zinc oracle
earnest furnace
#

i know html

#

i actually code in it, but how does it work on top.gg

stoic socket
#

Literally set the html code as your long description

zinc oracle
#

same as any other place, just dont need to include html/body tags(as they already exist on the site)

stoic socket
#

https://top.gg/servers/909144548838637629 ```html
<link href="https://api.fontshare.com/css?f[]=satoshi@500&display=swap" rel="stylesheet">

<body>
<h1 style="font-family: 'Satoshi', sans-serif;"><img src="https://i.imgur.com/oJN6t9A.png" align="left" style="filter: invert(47%) sepia(65%) saturate(6900%) hue-rotate(327deg) brightness(103%) contrast(101%);">top.gg</h1>

<h3 style="font-family: 'Satoshi', sans-serif;">日本語が読めるといいのですが</h3>
<h3 style="font-family: 'Satoshi', sans-serif;">если вы читаете это, вы qt</h3>
<h3 style="font-family: 'Satoshi', sans-serif;">Алек чертовски эпичен</h3>
<h1 style="font-family: 'Satoshi', sans-serif;">פּעניס</h1>
</body>```

#

thats an example

last steeple
#

I'm trying to create an bid profile but I keep getting an 504 error. Does top.gg have problems with actions right now?

stoic socket
#

Images need to be under 80kb

last steeple
long ferry
#

So they transferred the ownership of the discord server to you?

thorn rover
#

Hey Hope!

thorn rover
long ferry
#

I cannot help right now

stoic socket
#

cc @vagrant wigeon angery

vagrant wigeon
#

@thorn rover if the review is not related to your bot at all you can report it

restive lily
#

Do webhooks send the user object or just the user ID?

long ferry
#

user id

iron pier
#

Whats the best way to make a transcript of a particular channel?

crude fractal
#

I am an admin on a discord server and have added that server to top.gg twice

#

It shows in my profile everytime

#

But as soon as I click on either the edit or view button it gives me a 403 error and goes back to saying Add to Top.gg on my profile

#

The link to the server's page on the website still works but I have no clue why this happens

long ferry
#

you cannot edit the server if you're not the owner

#

you need to ask the owner to add you to a team

crude fractal
#

Oh

#

Alright I shall ask the owner to do that

#

Thanks 🙂

restive lily
#

is there an event to check when a user sends a review?

icy hound
#

Hello @long ferry

#

Can you help me?

long ferry
#

I cannot right now

icy hound
#

Only question

#

@long ferry ?

long ferry
#

I cannot help

#

ask your question here and wait for someone who can

icy hound
#

Okey thx who can help me?

stoic socket
#

i can try help

#

what do you need help with

icy hound
#

I got the message that my bot approved, but it shows unconfirmed on the web page

#

@stoic socket

stoic socket
#

its cached

#

so try ctrl + shift + r

icy hound
#

it didn't work

stoic socket
#

oh

#

Yeah i think you need to wait then

#

I can't access it

icy hound
#

Yea thx

restive lily
#

is there an event to check when a user sends a review?

stoic socket
#

Nope

#

That is a feature which has been suggested on https://feedback.top.gg tho, might be worth upvoting it

ionic pewter
#

Hello why my avatar bot does not update yet?

lament pine
#

Hey, anyone tell me how i get my server profiles image to show instead of red circle and letters?

long ferry
ionic pewter
#

okay thankyou

lament pine
ionic pewter
#

xiuh — 12/13/2021
The refresh data button is currently not functional. The dev team is aware and working on a fix.

long ferry
#

that

#

you cannot update it right now

lament pine
#

I didn't know the refresh button was anything to do with that sorry, and thanks.

restive lily
#
fetch("https://top.gg/api/bots/890605240309661726/stats", {
      method: "POST",
      body: JSON.stringify({ server_count: bot.guilds.cache.size }),
      headers: {
        "Content-Type": "application/json",
        "Authorization": "[REDACTED]"
      }
    }).then(res => res.json()).then(res => console.log(res))
``` is returning `{}`, any ideas?
solar shoal
#

I have a question, when it comes to carrying all the data to "send / publish" my bot because the literal page is not sent, it does nothing, it only loads and does not upload the bot data

#

will I be putting some data wrong? (PD: if any word is misspelled, sorry, my English is a bad thing)

mortal wing
#

save your description

crisp jasper
#

How long dose in take for your bot to get accepted

stoic socket
#

2 weeks or more

#

check pins

crisp jasper
lapis bridge
#

My bot's profile image is not working, the badges are not working as well.
I tried refreshing data, but it didn't work

stoic socket
#

The refresh data button is broken at the moment

lapis bridge
#

ooh i see, so there is nothing that i can do to fix the profile image?

stoic socket
#

Nope sadly not atm

lapis bridge
#

oky oky, thanks

sturdy swan
#

Where are they ?

wary pollen
#

people can vote for my bot but they can't view its page. not approved, i know, but they can vote my bot

#

also i didn't get dm from "Top.gg Watcher" bot

low sparrow
#

you wont get a dm from watcher until it its approved

wary pollen
low sparrow
#

probably for a different bot Shrugg

stoic socket
#

I remember Hope (I think) saying that the bot giving the role isn’t very accurate rn

wary pollen
stoic socket
#

Yep it’s because the role bot is broken

#

It gives the role regardless

#

Try clearing cache

vagrant wigeon
#

@sturdy swan try again in like 30mins if that doesnt work ^^

wary pollen
stoic socket
#

That’s what she means

#

Wait 30 mins for cache to clear

plush spire
#

I saw unbeilvaboat put there whole website as the description, how do i do that

sturdy swan
#

iframes

stoic socket
plush spire
#

ok

deft eagle
#

how does the credit system work dg_2uh

stoic socket
#

@long ferry ^

#

the command thingy

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

long ferry
#

Or just link them to a message

stoic socket
#

good point

clever kayak
#

Hey gang, just a quick Q. I have a bot published on top.gg that I just changed the name of. I can't seem to find a way to get the name change to reflect on the top.gg listing. I haven't seen a place to modify it. Is there something I am missing? (hoping I don't have to start over and submit from scratch)

stoic socket
#

As soon as its fixed, you can refresh data!

clever kayak
#

Gotcha. Good to know. I'll give it a try every few days

#

Thx!

deft eagle
stoic socket
feral echo
#

is the refresh data button still broken

gloomy shell
#

yes

last veldt
#

Why is my R music bots being declined every time

stoic socket
last veldt
#

How so

#

And

stoic socket
#

As in bots taken from GitHub and submitted

sturdy swan
#

I accidentally placed a bid for the wrong application

last veldt
#

Is that what GitHub is for sharing to codes with

sturdy swan
#

is there a way to revert this

#

or change the bid

stoic socket
#

IIRC that fixes it

sturdy swan
#

right but like how do I remove the former bid

#

I don't want two bids

stoic socket
gloomy shell
#

if you bid the same amount on the same tag with a new product then it overrides the first bid

stoic socket
#

Because bots from GitHub need be modified

last veldt
#

I also have it approved by other sites so it doesn’t matter too me

stoic socket
#

Is your bot a clone?

last veldt
#

No because auto code told me I could use it if not why do they have a app for anyone to use

stoic socket
#

The thing is, the Top.gg Bot list rules states “Must not be an unmodified instance or fork of another bot and must have a considerable amount of modification”

shut copper
#

how do you get your website on top.gg like a mini one

shut copper
#

whats that

stoic socket
#

<iframe src="website url"/>

#

You would put that in your description

shut copper
#

ok

stoic socket
shut copper
stoic socket
#

Long description

shut copper
#

k

#

oops

last veldt
#

So it doesn’t matter to me

cyan flint
#

good for u

shut copper
#

worked

#

dw

#

ty

stoic socket
#

Either follow Top.gg’s guidelines or don’t submit your bot

long ferry
#

Basically what bun said, each botlist has different requirements and guidelines to get on their site. Without following them, you cannot get your bot listed.

stoic socket
#

^^

long ferry
#

Approval on a different botlist does not mean approval on top.gg

stoic socket
upbeat pasture
#

Hello, could someone delete 2 reviews from my bot, they are both from alts, and the guy who left the reviews raided my server, ID of my bot is 843232491964071946

#

here is the raid

#

(the raid was done on an alt because I banned the guy's main account for creating lots of servers then adding my bot to them making it look like my bot was inorganically growing)

stoic socket
#

If you’ve reported them then a mod will review it

upbeat pasture
#

are you sure? I reported this toxic review months ago and nothing has happened

stoic socket
#

Hmm

long ferry
#

theres no eta on reviews right now

upbeat pasture
#

also when they review, they won't know the context and that they raided my server

stoic socket
#

If you’ve reported the review then the comment is not visible

silver lichen
#

whens profile picture not showing going to be fixed?

#

it affect my growing

clear marten
#

How do I know the progress of my bot that has not been approved?

long ferry
#

you cannot know the progress

#

you'll have to wait

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

silver torrent
#

Hi how can I change the logo on my bot on your site

sturdy swan
#

it's being worked on

timber turtle
#

Why can't I submit my bot on top.gg?

#

I've been trying for over a month and I can't get past the screen where I fill in the information about the bot

timber turtle
zinc oracle
#

try submitting from another browser.

timber turtle
#

Alrighty, I'll try

#

It worked

#

No clue why it wasn't working on Google Chrome

#

Thank you!

dire rain
#

-notified

stoic socket
dire rain
#

oh ok cool, is there anyway to check the queue

stoic socket
#

Nope

dire rain
#

how long does it normally take, I've had my bot up on top.gg for a day now?

stoic socket
#

2 weeks or more is the current eta

dire rain
#

damn, thanks!

clear marten
#

Okay

restive lily
#

what's the auction system about?

sturdy swan
#

I just added my server to the site and im already getting reviews.

#

All reviews are not even close to what my server is

stoic socket
#

Don't worry, they're not reviews of your server

#

Its a known issue that literally every new review left on the site now appears under servers

sturdy swan
#

Hello, I have a question, what does my bot keep crying for so long? I want to do a note and I don't want to renew the application

long ferry
#

crying?

#

you mean why it is still in queue

#

because you decided to delete it swice trying to get further in queue

#

but that essentially resets your queue position

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

sturdy swan
#

I didn't delete anything?

long ferry
#

you deleted your bot on the 19th and resubmitted it on the same day

#

which essentially reset your queue position from when you submitted your bot on the 16th

sturdy swan
sturdy swan
long ferry
#

Just wait in queue, you need to wait

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

long ferry
#

Unless your bot is not finished yet, then I'd suggest removing it until it is

sturdy swan
long ferry
#

What do you mean with closed

sturdy swan
#

Well, that my bot is just a radio one day I will add and I'm sorry that I write through a translator because I can not speak English

restive lily
#

what's the auction system about?

vagrant wigeon
#

-auctions @restive lily

wild stoneBOT
woeful light
#

Hi, I set up a reward role for upvoting my server.

Once I manually gave and remove the role of a server member when it was not given automatically

From then, the member can't get role by upvoting.

How to solve it ?

sturdy swan
#

Hello I just submitted one of my bots cafe radio 1

#

I am only doing 1 bot only

#

So I am just making sure you got my request i sent it!

#

Please and thank you 🙂

last ocean
#

Hello I have submitted a bot. How long will it take to verify It's been 1 week.

sturdy swan
#

Takes 2 weeks or more to approve your bot

last ocean
#

ok

#

my bot info

late hollow
#

First of all. Thank you staff for unbanning me from the server

sturdy swan
#

ok?

#

Wait how long does it take to verify 2 week or less ?

mortal wing
#

2 weeks or more*

late hollow
#

They have many bots to verify. Ofc they will take time

sturdy swan
#

is that okay ?

#

that's okay

#

but why do you have so many bots

mortal wing
#

You can only add 1 bot

#

1 instance of that bot

late hollow
mortal wing
#

Nope

sturdy swan
#

Okay thank you! i only submit 1 bot only the first one ok

mortal wing
#

You can add more

mortal wing
#

You can add more than 1 bot

sturdy swan
#

what about premium versions

#

wait why will you put that on topgg

mortal wing
sturdy swan
#

^^

#

ok guys time to make mee7 kthnxbai

late hollow
#

Ok I am finally unbanned from top.gg. Now I want to get account back

low cedar
#

what am i doing wrong?

celest chasm
low cedar