#support

1 messages · Page 605 of 1

lament rampart
#

I'm having trouble refreshing my bot's data. It just loads forever

long ferry
#

known issue

lament rampart
#

Alright cool

woven karma
#

Is this a known error that you get a 403 when editing a bot?

long ferry
#

check the network tab and there the failed request

woven karma
long ferry
#

whats the response there

woven karma
#

ah Cloudflare

long ferry
#

yup try again later

#

already known issue

pulsar rock
#

is there a way to get the top number of votes within a month?

woven karma
#

aight thanks

pulsar rock
#

or that's something I need to track interally

long ferry
#

Likely something you need to track internally

pulsar rock
#

I thought there was an endpoint for last 30 days

#

or something

cobalt sleet
long ferry
#

there's not, votes might be near that, but only returns the last 1000 votes and doesn't include time based things

woven karma
cobalt sleet
#

No problem! dog_Happy

#

Make sure your webhooks are configured correctly

#

Oh for a server? That's cache.

#

Also cache but unapproved bots don't show on the site anyway

#

You don't have any approved bots with this account?

somber parcel
stoic socket
untold cape
#

Does anyone know why (on the new redesign) my iframe is small? I have added height="1000" into the iframe tag but it hasnt changed, any ideas?

zinc oracle
#

seems you are setting it as an html property(attribute), not a css style

gray flax
#

I am believing in some serious error on top.gg when transfer a product/bot to a team and the team do not have a permission to edit a product even he/she is a team owner or it is a delay/error (I will comeback after 6 hours if the delay/error still happening)

paper willow
#

does anyone know code to make a command to change prefix of bot. Language: Bash

#

you can ping me btw

gloomy shell
paper willow
#

._.

final prism
#

Why i cannot edit my bot page?

#

Always it redirect me to 500 page

mortal wing
#

wrong channel (directed to me)

dark fractal
#

I can't change my banner, even using imgur links after error...

#

in the site profile

#

what should i do

#

hmmm

#

ok

#

nop

#

still nothing

#

help me

rugged garnet
#

Hello! I have 2 questions:

  1. When I post the bot application, I don't Take any Ping or dm message with this (in the past, when someone post a bot în top.gg, normaly apear aessage with Ping or dm message about application). It's normal?

  2. How Long Time need for verify now?

dark fractal
#

mine atleast took that much time

#

both of my bots

sturdy swan
dark fractal
sturdy swan
#

Oh

hexed roost
#

Can you send the link here

#

Use these

dark fractal
#

tried cdn.discord as well

hexed roost
#

Oh

dark fractal
#

nothing working

hexed roost
#

Demn

dark fractal
#

lets retry with different image maybe

#

hmm

#

nop

#

not working

toxic topaz
#

why i am unable to refresh data on topgg for my client
@cobalt sleet

sorry for ping bcz of emergency i did

cobalt sleet
#

-rdissue

wild stoneBOT
#

The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.

next star
#

like vuejs or gatsbyjs or somethin like that

blissful sonnet
#

my bot not verfied till yet huh

long ferry
dark fractal
#

hmm

sturdy swan
#

is there any open way to get a full list of bots on top.gg?

dark fractal
#

is that a bug that i can't add banner to my profile?

long ferry
#

Yes

dark fractal
#

Hello's or mine?

#

or both?

long ferry
long ferry
dark fractal
#

umm

#

how to report it?

long ferry
#

It's already known

sturdy swan
long ferry
#

And for what reason exactly?

dark fractal
#

or world record

#

what else could it be?

echo lake
long ferry
#

That would normally be done using the refresh data button, which isn't functional at the moment

dark fractal
sturdy swan
#

I have reported 2 reviews a few weeks ago but they aren't removed. How much time it will take?

sturdy swan
#

lmao rate my drawing 0/10

#

dont use it for anything-

mortal wing
echo lake
rugged garnet
#

How Long Time need for verify now?

echo lake
#

For me took 2 weeks

cobalt sleet
rugged garnet
#

Ah, ok

echo lake
wild stoneBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

dark fractal
#

can we get a VIP bot review for some price in future?

cobalt sleet
#

Make sure your DMs are open

dark fractal
rugged garnet
dark fractal
#

also will i get a secret role when i submit more than 5 bots?

cobalt sleet
#

No

dark fractal
#

hmmm

#

ok

echo lake
#

...

stoic socket
rugged garnet
#

Ok, thx

stoic herald
#

Can uall remove this 3 server

#

May they got raid

#

people will think they get raided by my bot lmao

sturdy swan
stoic herald
#

It has same name as my bot do m_sweat

atomic quail
#

eh i'm clicking on submit nothing is happening

gritty abyss
#

How do I do this ?

long ferry
gritty abyss
long ferry
#

yes, not discord ones

#

but one you have to code yourself

gritty abyss
long ferry
#

theres not, the docs should help

gritty abyss
haughty hollow
#

I changed my bots pfp a few days ago but still the bots pfp isnt updated in top.gg

low sparrow
#

pretty sure thats a known issue

haughty hollow
#

and when i click refresh data button nothing happens just loads and loads

low sparrow
#

yeah then its most likely a known issue that is being fixed

#

but there isn't an estimated time on when it will be fixed however

#

but when inviting your bot to discord it will show your bot's current bot's pfp ig

low sparrow
#

but i just said

#

you thief

dire socket
#

yt music bots allowed?

mortal wing
#

top.gg verify them but discord doesnt

dire socket
#

OH

sturdy swan
stoic socket
#

but don't expect to get it verified at 100 servers

thick pebble
mortal wing
thick pebble
cobalt sleet
mortal wing
stoic socket
#

i know someone who made a youtube one which was denied but then resubmited with no youtube and it got accepted

long ferry
#

the ones using youtubedl get declined

stoic socket
#

yeah

long ferry
#

any other music bots not using youtubedl may get approved

#

On Top.gg, we dont mind what your music bot uses

stoic socket
#

my music one not using ytdl was verified

sturdy swan
sturdy swan
#

why is my bot waiting too long to approval?

stoic socket
#

how long have you been waiting?

long ferry
#

3 days

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

boreal plaza
stoic socket
#

Can I get my YouTube music bot verified?
Top.gg? Yes
Discord? No

echo lake
#

So when does the data of my bot get refreshed when the button isn't there.

cobalt sleet
#

-rdissue

wild stoneBOT
#

The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.

echo lake
#

👍

sturdy swan
long ferry
#

3 days is how long you're waiting already

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
#

🤗 🤗 🤗 😃

stoic socket
#

878929654931677195 unknown application

stoic socket
sturdy swan
#

Happy Thhanksgiving 🧑‍🎄🧑‍🎄🧑‍🎄

long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

light ermine
#

wen will refresh data button get functional?

long ferry
#

theres no eta

sturdy swan
#

What

serene python
#

-support

native haven
#

Why is my bot's icon in top.gg page is the default one (attached for reference)? I have an icon setup for the bot's application

native haven
#

I did and its still the same

long ferry
#

known issue

sturdy swan
#

Happy Thhanksgiving 🧑‍🎄

sturdy swan
#

hm

#

im waiting 5 days

#

whats wrong?

gloomy shell
#

It takes around 10 days right now for reviewal

#

Just be patient.

noble plaza
#

How??
I can Vote but the Bot isn't approved???

long ferry
#

thats a bug

noble plaza
#

Mhh weird

long ferry
#

known issue

tardy trellis
#

I get top.gg premium if i apply for auctions ?

long ferry
#

No

tardy trellis
#

Can i buy premium with the money i get in top.gg ?

long ferry
#

You cannot, no

#

the credits you get are only usable in auctions

tardy trellis
long ferry
#

not with credits then, the credits can again only be used for auctions

tardy trellis
#

First i was so exicted that i got so much money , after i knew that they can only be used for auctions , all my hopes crashed down .

mortal wing
#

well dank devs would be millionaires if that were the case

sturdy swan
#

what redeeming credits meant

#

i redeemed

#

wt happened

long ferry
#

WeirdChamp thanks for that ghost ping

sturdy swan
#

oops

#

can u say?

#

wt it meant by redeem credit

#

PLS

#

HELLO??

slow jacinth
#

skill issue

sturdy swan
#

??

jade hollow
#

How do I check my bot?

long ferry
wild stoneBOT
#

@sturdy swan

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

long ferry
#

Don't ghost ping people for help

slow jacinth
#

wdym?

#

@long ferry can speak Portuguese here?

jade hollow
slow jacinth
#

oh

#

ele precisa estar em +75 servidores

jade hollow
#

How do I get my bot to have this check?

jade hollow
slow jacinth
#

e se ele tiver

jade hollow
#

O máximo num e 100 não?

slow jacinth
#

eles te manda uma dm

slow jacinth
#

se não me engano

jade hollow
jade hollow
slow jacinth
#

não pode conversar

#

aq

long ferry
slow jacinth
#

the conversation above was related to support.

main zealot
wild oracle
#

yea

main zealot
#

:/

#

When will it be fixed?

wild oracle
#

idk

main zealot
#

ok

sturdy swan
#

here we go again

slow jacinth
obtuse mantle
long ferry
#

Yup we're aware

obtuse mantle
slow jacinth
shy spade
#

I need help, he does not want me to open the top.gg page

slow jacinth
#

@shy spade the site had gone down, but it came back

shy spade
#

Ah thanks I will try again

slow jacinth
#

oke

stoic socket
#

down or just me

sturdy swan
#

my vote webhooks are not working any reason?

stoic socket
#

Site was down, might be why?

sturdy swan
#

oh

woven pier
#

Hi i need some help D:

#

I've added a Discord server some days ago, but now I dont appear to be the creator anymore nor I have perms to literally change anything on the top.gg website of the server I've added

#

pls feel free to @ me

long ferry
woven pier
long ferry
#

Ask your owner to add you to a team

woven pier
#

But the owner doesnt appear to be creator either

#

or is that normal?

#

Because when I've added the server - it showed me as the creator

woven pier
#

@long ferry

long ferry
#

Only the owner can edit it

woven pier
#

ok danke

sturdy swan
#

i hate discord mods

#

screw discord's mods

#

theyre all fat and have no life 😎

#

ok

#

can we swear in here

#

fuck

#

shit

#

OKAY

#

We can say the hard R in a discord-owned discord server lmfao

#

kinda based

sturdy swan
#

ye

flat agate
#

how is it discord owned

long ferry
#

-m @sturdy swan

wild stoneBOT
#

upvote 𝐑𝐞𝐯𝐞𝐫𝐞𝐧𝐝 𝐀𝐥𝐮𝐧𝐚#1488 was successfully muted

long ferry
#

-b 890937419711545405

wild stoneBOT
#

upvote 𝐑𝐞𝐯𝐞𝐫𝐞𝐧𝐝 𝐀𝐥𝐮𝐧𝐚#1488 was successfully ban

flat agate
#

kekw

woven pier
#

what can I do with Vote Credits?

#

And how long does it take to get a impersonation server which is listed on top.gg removed / banned?

cobalt sleet
wild stoneBOT
#

@woven pier

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

cobalt sleet
livid agate
#

hey I have a sharding issue xith my bot and I have to switch it to private for two weeks, is there a risk of it being removed from top.gg

#

?

stoic socket
#

NOpe

#

you may risk getting a bad review which shouldn't really affect you

austere oyster
#

hello, I'm trying to refresh data but nothing happends

sturdy swan
#

is there any ongoing issue with votes not being sent to the specified ip? sometimes they send sometimes they don't..

long ferry
#

Related to your webhook

modest hinge
#

ooo support place here

modest hinge
#

hello how do i look in #mod-logs if our teams bot is declined :p

wild stoneBOT
#

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

modest hinge
#

alright thanks

#

rip it got declined bc of -dm command :/

#

we removed that long ago

#

yo is there any way to know if our bot gets accepted in to top.gg ?

stoic socket
#

DM from @wild stone if approved

DM from @wild stone and ping in #mod-logs if declined

modest hinge
#

oh alright thanks :>

rose hound
sturdy swan
#

Um hello?

sand roost
sturdy swan
#

Wait

#

Srry wrong server

peak nymph
#

Hello

#

Where can I view the verification process for my bot

#

Im waiting like 3 months for an answer

long ferry
#

Your bot was already approved

#

Seems like you never decided to check on top.gg

peak nymph
#

I know that my bot are in top gg

#

Im talking about discord

wild stoneBOT
peak nymph
#

Have a discord server or no?

long ferry
#

Likely not

peak nymph
#

Really?

atomic dome
#

How can I remove my bot from top.gg? Please ping me ^^

sand roost
atomic dome
#

Ok

atomic dome
sturdy swan
#

How do I set up the purge command

zinc oracle
#

for?

sturdy swan
#

I’m sorry for Carl bot

zinc oracle
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

cobalt sleet
sand roost
cobalt sleet
#

In the sidebar

sturdy swan
#

Is this not the server for Carl bot

sand roost
cobalt sleet
#

No

zinc oracle
#

nope

sturdy swan
#

Ok thanks y’all sorry

sand roost
sand roost
atomic dome
timber mantle
#

I want to apply for top.gg auctions.. what do I need to do?

long ferry
#

-auctions

wild stoneBOT
slender bough
#

It send me 500 auth error

long ferry
#

try a different browser

slender bough
#

I use opera gx

long ferry
#

yup try a different browser nonetheless

slender bough
#

If I use chrome when I add my bot id and when it search for it it won't bring bot out

long ferry
#

not sure what you mean with wont bring bot out

slender bough
#

It won't work

long ferry
#

send the id in here

#

Also I suggest updating chrome

#

even if it might not make a difference

slender bough
#

I did won't work

long ferry
#

whats the bot id

trail crown
#

can i ask if my bot got submitted ?

long ferry
#

was submitted 5 days ago

trail crown
#

u know which one?

#

i have 2

trail crown
long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

long ferry
#

theres no other bot waiting in queue

#

only one

trail crown
#

mine ? 😂

long ferry
#

yes?

trail crown
#

omg so my bot is the only bot in the queue right now?

long ferry
#

No, your bot is waiting in queue

#

Not the only one in queue

trail crown
#

oh ok

#

@long ferry can i ask how many bots are there till my bot get reviewed ?

#

ik i am asking alot but can u?

long ferry
#

That is confidential

trail crown
#

oh alr

#

well have a nice day and thx

stoic socket
#

rip site 🪦

long ferry
#

We're aware

tacit nest
#

Why i feel like the website is being laggy after the new update

#

Does this from my phone

stoic socket
#

Site was down before, might be related to that

real laurel
#

might be because site is being slow rn

#

yeah

tacit nest
#

Oh ok thx guys (:

potent rapids
#

Refresh data fixed??

long ferry
#

no

potent rapids
#

Sed

#

Its been almost a month and stupid reviews i reported arent even checked yet

#

Lol

long ferry
#

Theres no eta on these

broken pulsar
#

Are reviews actually moderated and if so why do they accept profanity

long ferry
#

They are moderated, there's just no eta as of now

broken pulsar
#

Oh

#

Because I warned someone with my bot so now they’ve gone and left a 1 star review saying ‘why the f*** do discord bots even exist’

bronze compass
#

There's no way to replace the embed image here?

lone anvil
#

not currently, you could leave a suggestion on the github tho

bronze compass
#

aights

#

would be nice if we can replace it with the background image url if present

long ferry
#

suggest it then

bronze compass
#

on it aPES_Salute

#

Just to confirm, ghub/top-gg/issues right?

long ferry
#

yup

solar mirage
#

Logo changed?

long ferry
#

yes

clever mountain
#

How long does it normally take to get a bot reviewed?

dark rain
#

hello am i allowed to ask how long the current waiting time is

stoic socket
#

1 week or more @dark rain @clever mountain

clever mountain
stoic socket
spare gust
#

anyone knows why these things happen? Thonk

stoic socket
#

normally, you would be able to refresh data, but unfortunately the button is broken atm

spare gust
#

well rip

restive lily
#

it's not telling me where

calm wagon
#

hey i have a question about my team for the hackathon, who should i contact about that? specifically, i need to change the members due to a misunderstanding about participation, as well as a couple other factors

long ferry
long ferry
restive lily
calm wagon
long ferry
#

Through direct messages

calm wagon
#

alright, thank you!

long ferry
# restive lily

Is your description at least 300 characters long excluding spaces?

#

And your short description below 140 characters?

restive lily
#

yes

#

looks like it randomly fixed by itself

#

somehow

haughty pond
#

How do i request auction access and select a discord bot under a team? When i try to, no bot appears

long ferry
#

Select other product

haughty pond
#

Oh

long ferry
#

Info regarding getting contacted by users claiming to be Top.gg staff / People impersonating Top.gg staff or claiming to be a support desk

tickNo We never ask for any logins, credentials, tokens, aswell as never ask you to run any programs or visit malicious websites
tickNo We never request payments for support stuff (crypto- or money wallets, nitro in any way etc)
tickNo As weird as it might sound, but we prefer trying to resolve issues within #support first before escalating it to dms
tickNo We actually have normal names than generic ones like "John Smith" ||and occasionally anime-based avatars than stock-images with people in business suits||

tickYes Make sure the user you're talking to is indeed a staff member on Top.gg. You can check that with the roles the user has within this server
tickYes always report impersonators to actual moderators

haughty pond
long ferry
#

That actually doesn't matter within auctions, you can enter your bots name in the product name field

haughty pond
long ferry
#

If you choose a product or a bot does not have an impact within auctions itself

#

Once approved, you can select from all of your products you own

haughty pond
#

Oh okay

long ferry
#

Selecting other product is a temporary workaround for that

haughty pond
long ferry
#

They'll have to apply separately

lament rampart
#

when will the broken refresh data button be fixed?

haughty pond
long ferry
lament rampart
jaunty bluff
#

.

hoary meteor
#

I have a bot but it's not showing when requesting auction access

stoic socket
#

Request access with "Other Product"

hoary meteor
stoic socket
#

as long as you submit a request, you can use auctions with any product, server or bot you own

fervent nest
#

AAAAA i need help

#

Ok, let me tell you about the problem. I create a new server on top.gg, and when i finished the process i push in "Save changes" again and i have that problem. Why? If when i create step by step with the same configs was ok?

gray flax
#

I am believing top.gg have a serious problem on a transfer function

#

Honestly, yesterday we did 5 or 6 transfer but only one of all was success

fervent nest
#

I guess that too...

#

Sad. I'll wait so

gray flax
fervent nest
#

Delete db

#

XD

digital canyon
#

hey , i am posting the server count on top.gg , it posts half of the server count because of 2 shards , can someone tell how to post the full server count ?

#

if i use autopost , will that be fixed ?

fierce smelt
#

Hello there,
I used to get a notification earlier saying
Your bot @x has been added and is now waiting for approval. Please be patient...
Although this time I didn't get one

#

Is that an issue?

gray flax
#

tag an admin and tell her/him do that ;D

fierce smelt
fervent nest
gloomy shell
#

if the page says its still under review then it hasnt been tested yet?

#

oh you mean added

#

notsure if you still get a dm for that

fierce smelt
gloomy shell
#

yep its in queue

fierce smelt
#

Thankyou!! ^^

gray flax
#

very sad

gloomy shell
#

its a known issue

#

nothing we can do about it rn

weary cosmos
#

Refresh data don't work

#

I need update the bot name

#

Can help me?

gloomy shell
#

you'll have to just wait for it to be fixed

#

theres not a current workaround

weary cosmos
#

@gloomy shell ok, thanks

gloomy shell
#

youre welcome

gleaming sky
#

i have paid 15$ from my credits but my bot is not advertised

#

yet

gloomy shell
#

ive given you the auctions role, please ask in auctions channels.

gleaming sky
#

ok

deft dust
#

I can't add a server on top.gg..why?

mortal wing
oak ginkgo
#

ARE the vote system even working?

#

like really

random marten
#

Why it is not showing It's avatar?

#

how do i fix it?

hexed roost
sturdy swan
#

It is not resetting webhook token when I clicked on the "Click here" button.

sturdy swan
#

Why i am not able to join server from my main id ???

carmine bay
#

and that happens when i go to the bot page

ionic pewter
#

Any attachment for auction?

magic anchor
#

How to delete a bot from topgg

sick gorge
#

Hi. When I vote it says I have no permissions?

sturdy swan
#

@cobalt sleet

real laurel
#

try relogging

sly oyster
#

How can I make the bot's profile photo appear?

sturdy swan
limpid lichen
#

how many days does it take for the new bots to get approved?

limpid lichen
#

ok thx

keen python
#

I have a question , My bot is approved on top.gg , and it has a profile image, But it doesnt show up on the bots top.gg page , and i cant change it. How can i change the image ?

#

Its just the capital initials

upper nest
#

known issue, actually you must click "Refresh Data" on your bot's page, but it's currently broken

keen python
#

if i click refresh data , will the votes and views expire?

upper nest
#

i dont really know but ig nope

keen python
#

any idea when it gets fixed?

#

the known problem

upper nest
keen python
#

Oh alright , Tysm for the help

#

have a good day

upper nest
#

np

sturdy swan
#

hello,i want to setup a bot but i get into trouble,anyone can help me? i can pay for that

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
#

What is the Maximum level on Arcane?

long ferry
#

See above

sturdy swan
#

where?

long ferry
#

The message above

sturdy swan
#

which message?

real laurel
#

you're in the wrong server

sturdy swan
#

ik

#

But

#

hello,i want to setup a bot but i get into trouble,anyone can help me? i can pay for that

long ferry
#

Ask in their server

wild stoneBOT
#

@sturdy swan

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

#

You seem to be asking for something you don't have experience for or something that hasn't been done yet, but really need for your bot/server.
You can hire developers from Fiverr or Freelancer to code the things you need for your bot/server.

long ferry
#

We cannot help you either

sturdy swan
#

ok

keen python
#

On my bot bage , when i select prefered theme to dark theme, it says that there are validation errors on my form. Please help

cobalt sleet
#

Pick default theme. That part doesn't work. You can force the dark theme using CSS.

keen python
#

Oh

#

I dont know css

#

where can i get the

#

css code

cobalt sleet
#

You can use inspect element in your browser.

keen python
#

Hm

fierce prism
#

Why does my auction account say I only have $30 when I redeemed each month?

cobalt sleet
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

fierce prism
#

I see, thanks

gleaming sky
#

can someone reset my nickname

boreal tangle
#

Hey, why does it say that I don't have any bots yet, even though I have one? Do I have to enable anything?

ionic pewter
boreal tangle
ionic pewter
brittle frigate
#

how can i change bot pfp on website??

low sparrow
#

pretty sure you change your own bot's pfp and eventually the top.gg page should refresh to us the bot's current pfp i forgot

fresh hawk
#

tips to growing my server?

low sparrow
#

ever just

mortal wing
low sparrow
#

this is a support channel for the top.gg site

#

oh

#

lemme find it

shell inlet
#

that's actually quite nice

low sparrow
#

yes

sturdy swan
#

Hey

low sparrow
#

hi

sturdy swan
#

I cant make over the website the invite link tp my server

#

to*

low sparrow
#

?

sturdy swan
#

It says errors

low sparrow
#

im confused

sturdy swan
#

That

#

But the Bot is in the server

#

and can create Invites

#

Pls i need help

low sparrow
#

did you put in your own server's invite link

sturdy swan
#

Yes

#

I have try alo

#

all*

#

But it doesn’t work

long ferry
willow condor
#

I'm confused, I'm trying to add a new bot for verification, but when I put the client id in I get Your application is not public but when I got to the dev portal and look under public bot its ticked so anyone can add it. Is this the correct thing or am I missing something. It fixed itself when i came back later

stoic socket
#

try clearing cache

#

or doing ctrl + shift + r

willow condor
#

nope, did nothing

reef falcon
#

When my bot review😫

vagrant wigeon
#

-upto @reef falcon

wild stoneBOT
#

@reef falcon

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

reef falcon
#

Wow 😲

#

It's there

long ferry
sturdy swan
#

ye

long ferry
#

What error do you get when entering your own invite

sturdy swan
#

I have reload the website

reef falcon
#

Ahem ahem

#

@long ferry when my bot review I waited 6 days

long ferry
#

See about

#

Above

reef falcon
#

@long ferry which about

long ferry
#

Above I mean

reef falcon
#

🤔

long ferry
#

Read what Nicole sent

sturdy swan
reef falcon
long ferry
#

Yup, continue being patient

reef falcon
vestal jasper
#

Oop accidentally sent a friend rq

reef falcon
long ferry
#

Possibly answer ...

#

Clear your cache

#

-cacheclear

wild stoneBOT
icy nymph
#

I submitted the bot but not working

#

@vagrant wigeon

vagrant wigeon
#

@icy nymph what isnt working? are you getting an error or anything?

icy nymph
#

Nono

#

Everything is filled

#

But nothing hapoens when i click submit

#

@vagrant wigeon

vagrant wigeon
#

@icy nymph are you sure there are no errors if you scroll up?

icy nymph
#

Mm

#

Sure

long ferry
#

Clear your cache

#

Perhaps a different browser too

vagrant wigeon
#

make sure to copy your desc and stuff first so you dont lose it

icy nymph
#

I copied

sturdy swan
icy nymph
#

Google

rotund copper
#

How to add discord webhook in top.gg server vote

icy nymph
#

I got it now working@vagrant wigeon

mortal wing
rotund copper
#

Why can't edit my friends server, even i created the server on top.gg and im an admin

rotund copper
#

But i created it

sturdy swan
#

Please change the discord icon it looks like a dislike

mortal wing
#

Rather a minor bug or intentional

icy nymph
#

@mortal wing tnx

rotund copper
#

Help

low fossil
#

hi, my bot hasn't had results for 1 week, why?

stoic socket
#

Feel free to ask here and a mod will help

stoic socket
low fossil
sand roost
stoic socket
#

It hasn't been approve yet then

#

You will get the <@&265125253443878912> role

low fossil
stoic socket
#

It won't appear in seearch

sand roost
#

Wait

stoic socket
#

Until approved

low fossil
sand roost
#

You'll get a dm when you get approved

stoic socket
# low fossil

You will only get a DM if it has been approved or declined

#

Not before, not after

sharp rover
#

Can I make my bot send a msg through webhook when someone votes it

stoic socket
#

Yep

sharp rover
#

How?

stoic socket
stoic socket
sharp rover
#

oh tysm

stoic socket
#

No problemo

zinc oracle
#

Probably never, lazy ^_^

stoic socket
#

Oof

#

I always think I put in wrong link because no embed

grim hedge
#

my bot's icon didn't show on the bot page

#

is it bug? how to fix it

#

Is it because I change the bot icon before?...

stoic socket
#

You must have changed your bot icon

#

You would usually be able to refresh data but the button is broken at the moment

dapper trench
#

mmm hackathon?

stoic socket
# dapper trench mmm hackathon?

starry Initial Application Due Tuesday, December 7, 2021 8:00 PM / Project Due Thursday, December 16, 2021 8:00 PM (Running from 13th to 16th)
Our community has always had a passion for building and creating bots that are unique. With this event, we’re thrilled to host our first hackathon. The theme is winter; as we’re approaching the season - and you’d have to program a Discord bot during the week. Bots should abide by our site and bot guidelines in addition to being open source to verify its integrity. To participate, please fill in this form here to show interest: https://docs.google.com/forms/d/1_igxYZBzpblMeX8luwg81sEvzNcMw_IMfMtIHQL9z7E/edit. You are welcome to team up, with up to 4 people, but the prize(s) will be split evenly between you. We will be selecting up to 25 individuals/teams and will contact those chosen through DMs to participate. Prize allocation would be based off of:
dot Most Creative
dot Most Feature Filled
dot Best Overall
dot Most Consistent

sturdy swan
#

what are the rules for the hackathon

stoic socket
#

Must be opensource and must follow Discord and Top.gg TOS

#

Bots should abide by our site and bot guidelines in addition to being open source to verify its integrity.

sturdy swan
#

do i have to keep the repo public always or only after I've finished making the bot

#

because others can steal

cobalt sleet
#

It has to be open for the duration of the event at least. What you do after that is up to you.

sturdy swan
#

deletes repo

#

ok

#

Hi, I get this error when putting the photo in .png

tawdry grove
sonic hill
#

How do I advertise my server on top.gg?

sturdy swan
pliant mauve
#

which is broken atm

tawdry grove
pliant mauve
#

it’s supposedly on your bots main page

sturdy swan
#

Hello

sturdy swan
#

I have almost days the bot was registered on the site and it hasn't been accepted yet. Can I find out why?

pliant mauve
sturdy swan
boreal mica
#

Greetings, on the top.gg profile page, the picture of the bot with the id 806042614855368754 does not appear and the widgets also give a 404 error.
What is the reason?

pliant mauve
#

but its not working atm

boreal mica
pliant mauve
#

theres none. We have to wait till it get fixed

boreal mica
#

Everything is nice, but when I reply to my customers, the picture not showing up makes it look ugly.

pliant mauve
#

it’ll eventually be fixed

#

we just have to wait

sturdy swan
#

I've been refreshing data for 10 minutes and nothing

pliant mauve
#

known issue

sonic hill
#

How do I advertise my server on top.gg?

pliant mauve
#

apply for auctions

sonic hill
#

How

pliant mauve
boreal mica
#

During the last auction, I used more bits than the budget and now I am in debt.
I'm not likely to pay and is there a problem if I can't?

pliant mauve
boreal mica
stark solar
#

Hi so my Heroku push failed because of unrecognized error anyone knows how to fix this?

boreal mica
stark solar
boreal mica
stark solar
#

Like

#

Why would you ask if it's important bot

#

If u don't want to trick me

boreal mica
stark solar
#

Why's that?

boreal mica
# stark solar Why's that?

If you have a valuable bot for you, I don't want to get involved in this situation. But if your bot is a normal bot, I can help you solve the site problem.

stark solar
#

Ok

boreal mica
#

Thx

stark solar
#

Bot is normal

#

Important to me

boreal mica
#

website

sand roost
sturdy swan
pliant mauve
pliant mauve
sturdy swan
hybrid sigil
boreal mica
#

oh

vivid frost
#

for some reason now in my bot page, the icon does not have my bot avatar

stoic socket
#

read the message

boreal mica
stoic socket
#

but its not working atm

boreal mica
#

yes

median robin
#

Again no updates 7 dayes cross

#

What's happening

#

😳

#

Very slow system

#

Hire more staff

stoic socket
#

you mean with bot reviewing?

median robin
#

Yes

stoic socket
#

be patient

boreal mica
#

This is normal

#

The first bot I added was disapproved. 2. The bot I added is now 262 servers and approved. I waited for full approval, everything.

boreal mica
#

you must be patient

boreal mica
#

2, 3 years ago

stoic socket
#

Just be patient

median robin
#

But bro they should increase staff of they time

stoic socket
#

Just because you want your bot approved doesn't mean top.gg should improve their service

median robin
#

1 week has cross

stoic socket
#

The reviewers are volunteers

stoic socket
#

I know

#

There are more than 1k bots in queue

median robin
#

😳

#

So till when my bot review

stoic socket
#

No set time

#

Just wait

boreal mica
#

A lot of work, few people, a lot of patience.

tough talon
#

Is it only me or top.gg sending too many webhook Requests

boreal mica
#

I'm taking a rest, take care guys. I wish our Moderators and Security Team Convenience.

boreal mica
#

It will be fixed soon. Please wait patiently.

tough talon
tough talon
stoic socket
#

Not sure if its a known issue or not

#

@vagrant wigeon ?

vagrant wigeon
#

uhh no idea

boreal mica
stoic socket
#

If a moderator doesn't know then its usually not a known/logged issue

boreal mica
stoic socket
boreal mica
#

I searched and found that it was a webhook issue. Tiny though.

#

Isn't this the same problem as the issue you said will be fixed?

stoic socket
#

Never said anything about webhooks

#

Thats the refresh data button

boreal mica
#

1 munit

tough talon
#

Umm... What should I do now tell me that

stoic socket
boreal mica
tough talon
boreal mica
tough talon
#

Asked someone other same thing happe ed again

hard crow
#

-credits

boreal mica
#

I'm leaving, see you guys.

stoic socket
#

Thats unrelated to vote webhooks

hard crow
#

-credits

stoic socket
hard crow
#

okay pardon ...

stoic socket
hard crow
#

okay thx, i just if some info dosnt change

boreal mica
stoic socket
#

But vote webhooks aren't a known issue because its not happening to many people

boreal mica
stoic socket
grand ravine
boreal mica
stoic socket
#

The team will likely only fix an issue if:

  1. a lot of people have reported
  2. it can be reproduced
tough talon
grand ravine
#

lads, stop fighting please

boreal mica
#

I was just making a statement.

stoic socket
#

Just try not to tell people that X issue will be fixed, if you haven't explicitly been told that its a site issue

boreal mica
#

have a nice day

grand ravine
#

that could be the cause for your issue

grand ravine
#

are you using official lib?

tough talon
grand ravine
#

yes

tough talon
#

Yes

stoic socket
sturdy swan
#

hi

grand ravine
#

you could try making a fake request with postman and seeing what status you're returning

tough talon
#

Ok 👌🏻

plush moat
#

Is it allowed to ask people to vote on your server, in a different server? I know rule 6 mentions you can't reward people voting on your server when they're not in it.

vagrant wigeon
sand roost
#

?

cobalt sleet
#

-zendesk submit your bot

wild stoneBOT
cobalt sleet
#

@fiery cloak

azure forge
#

nvm

#

my bad @sand roost

vagrant wigeon
#

-support @azure forge

wild stoneBOT
#

@azure forge

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

sand roost
#

how do i know how i got accepted for the hackathon?

stoic socket
loud surge
#

P

sand roost
stoic socket
#

iara i'm guessing

sand roost
#

well that isn't possible

stoic socket
#

how come?

sand roost
stoic socket
#

ah

sand roost
#

but i say, that I am very sorry.

stoic socket
#

@somber parcel I'm guessing its you who DMs the people?

stoic socket
somber parcel
#

i will unblock them

sand roost
stoic socket
sand roost
#

sometimes i suffer short term memory loss

glad breach
#

Has anyone played this map?

sand roost
glad breach
sand roost
wind schooner
#

Hi,
i have a id name :- Everything.#2726
the id got banned for no-reason if it has any reason please tell me or if not please un-ban it because it have my main bots

stoic socket
#

@vagrant wigeon evasion ig

wind schooner
long ferry
#

-appeal

wild stoneBOT
long ferry
#

They need to appeal to be able to join again

#

What's their user id

#

Can't find them on my end

wind schooner
wind schooner
wind schooner
stoic socket
#

User ID is diffrerent

stoic socket
wind schooner
#

1min

stoic socket
wind schooner
#

umm thanks

#

Ok i wanna say,
someone pinged that acc and told mods that this person is doing tht all stuff with no proofs

@long ferry

long ferry
#

They were likely spamming our own GitHub issues board, that's why they were banned

long ferry
#

That's not them

#

Wait

#

Ohh lol

#

Yeah nah they did it and admitted it aswell

stoic socket
#

lol

stoic socket
#

can't lie when its linked to your discord KEKW

long ferry
#

Yup yup, anyways they can appeal if they want to

coarse furnace
#

how to put a dark theme on the bot description 😳

signal hound
#

Hey i have a question. A user is advertising his bot on a public game. He is hacking and spamming the chat full is this banneble?

sturdy swan
#

and that litterally looks like roblox

signal hound
coral reef
#

No?

signal hound
#

Okey yea it was a question 😂

coral reef
#

Hacking can be handled by the specific site or games staff team. Advertising is completely fine in that portion. If the advertising is against robloxs terms, then they will take action. But top.gg will not do anything

signal hound
#

Ty for the awnser!

coral reef
#

:/

#

Oh well

hearty lance
#

Hi

#

i added my server to top gg

#

but i cant edit the server

#

edit page

#

could anyone help ?

stoic socket
hearty lance
#

no

stoic socket
#

As in server owner, not listing owner

#

oh

#

the server owner needs to add the server to a team and invite you to that team

hearty lance
#

oh i see

#

so it does not matter if i have admin rights

stoic socket
#

Nope

hearty lance
#

okay

#

i will log into the owner account and try it

stoic socket
#

ok

sturdy swan
#

hii i submitted my bot long time ago

#

but no reply till now

sand roost
stoic socket
empty thorn
#

why did vote logs for my server stop

long ferry
#

Likely because of your webhooks

#

vote webhooks are still working

empty thorn
#

what should i do

#

im not entirely sure what should i do so

#

@long ferry

long ferry
#

check if your webhook is still able to receive requests

#

or are you using a bot for that such as votetracker?