#support
1 messages · Page 605 of 1
known issue
Alright cool
Is this a known error that you get a 403 when editing a bot?
check the network tab and there the failed request
whats the response there
ah Cloudflare
is there a way to get the top number of votes within a month?
aight thanks
or that's something I need to track interally
Likely something you need to track internally
Remove the javascript from your bot's long description and that should clear it. We don't allow javascript in long descriptions.
there's not, votes might be near that, but only returns the last 1000 votes and doesn't include time based things
ah mb. Didn't removed since it was removed from certified. thx
No problem! 
Make sure your webhooks are configured correctly
Oh for a server? That's cache.
Also cache but unapproved bots don't show on the site anyway
You don't have any approved bots with this account?

Sad iara in support 
Does anyone know why (on the new redesign) my iframe is small? I have added height="1000" into the iframe tag but it hasnt changed, any ideas?
seems you are setting it as an html property(attribute), not a css style
https://i.woo.pics/1cbafcdc1f.webp
wrong on top
right on bottom
https://i.woo.pics/ba17b55d4e.webp
I am believing in some serious error on top.gg when transfer a product/bot to a team and the team do not have a permission to edit a product even he/she is a team owner or it is a delay/error (I will comeback after 6 hours if the delay/error still happening)
does anyone know code to make a command to change prefix of bot. Language: Bash
you can ping me btw
wrong channel (directed to me)
I can't change my banner, even using imgur links after error...
in the site profile
of top.gg
what should i do
hmmm
ok
nop
still nothing
help me
Hello! I have 2 questions:
-
When I post the bot application, I don't Take any Ping or dm message with this (in the past, when someone post a bot în top.gg, normaly apear aessage with Ping or dm message about application). It's normal?
-
How Long Time need for verify now?
can't say about question one, but for 2, it is like now 3-5 weeks
mine atleast took that much time
both of my bots
Add .png or .jpg at the end
tried already
Oh
Oh
nothing working
Demn
why i am unable to refresh data on topgg for my client
@cobalt sleet
sorry for ping bcz of emergency i did
-rdissue
The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.
like vuejs or gatsbyjs or somethin like that
my bot not verfied till yet huh
hmm
is that a bug that i can't add banner to my profile?
Yes
You can fetch around 500 bots at once, not sure what your intention is though
Yours
It's already known
i need to know every bot on discord
And for what reason exactly?
curiosity
or world record
what else could it be?
Hello my other bot got approved yesterday but the datas are not correct. It don't show the avatar and the name is also not correct. https://incognitobot.xyz/screenshots/Dw7QpJ9LzF.png ID: 913165665760854027
That would normally be done using the refresh data button, which isn't functional at the moment
from that i also recall no refresh buttons not working...
I have reported 2 reviews a few weeks ago but they aren't removed. How much time it will take?
no eta
Lmao
How Long Time need for verify now?
For me took 2 weeks
Same as when you asked last time
Ah, ok
And about quest. 1?
So when does the data of my bot get refreshed when the button isn't there.
-dm
Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.
If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!
can we get a VIP bot review for some price in future?
Make sure your DMs are open
No
ok
Yeah, my dm îs open from top. Gg members and dm in general, but i don't Take something in dm
also will i get a secret role when i submit more than 5 bots?
(unique bots)
No
...
What do you think?
You’ll only get a message when your bot is reviewed
Ok, thx
Can uall remove this 3 server
May they got raid
people will think they get raided by my bot lmao

It has same name as my bot do 
eh i'm clicking on submit nothing is happening
How do I do this ?
webhooks ?
Is there a tutorial video?
theres not, the docs should help
There is Arabic support ?
pretty sure thats a known issue
and when i click refresh data button nothing happens just loads and loads
yeah then its most likely a known issue that is being fixed
but there isn't an estimated time on when it will be fixed however
but when inviting your bot to discord it will show your bot's current bot's pfp ig
known issue
yt music bots allowed?
OH
they deserve it
yep
but don't expect to get it verified at 100 servers
Discord does
0.1%
My bot verified😎
Discord still approves them for now.
oh
Not youtube ones i don't think
i know someone who made a youtube one which was denied but then resubmited with no youtube and it got accepted
the ones using youtubedl get declined
yeah
any other music bots not using youtubedl may get approved
On Top.gg, we dont mind what your music bot uses
my music one not using ytdl was verified
cringe
why is my bot waiting too long to approval?
how long have you been waiting?
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here.
is that mean i can't verify my bot?
So when does the data of my bot get refreshed when the button isn't there.
-rdissue
The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.
👍
i think 5 days
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here.
🤗 🤗 🤗 😃
878929654931677195 unknown application
Happy Thhanksgiving 🧑🎄🧑🎄🧑🎄
-support
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
wen will refresh data button get functional?
theres no eta
What
-support
Why is my bot's icon in top.gg page is the default one (attached for reference)? I have an icon setup for the bot's application
Refresh Data
I did and its still the same
known issue
Happy Thhanksgiving 🧑🎄
How??
I can Vote but the Bot isn't approved???
thats a bug
Mhh weird
known issue
No
O
It would have been gud if i can buy 🙂
not with credits then, the credits can again only be used for auctions
Ye , so sed
First i was so exicted that i got so much money , after i knew that they can only be used for auctions , all my hopes crashed down .

well dank devs would be millionaires if that were the case
thanks for that ghost ping
skill issue
??
How do I check my bot?
-credits
@sturdy swan
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your bot’s dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.
Don't ghost ping people for help
I did not understand
wdym?
@long ferry can speak Portuguese here?
How do I get my bot to have this check?
Tendi
e se ele tiver
O máximo num e 100 não?
eles te manda uma dm
é o máximo
se não me engano
vamos #general-int
Mais quando ele tem essa verificação ele consegue entrar mais do q 100
acho que sim
Ent para eu conseguir ela tem que verificar o bot
As long as related to support
the conversation above was related to support.
yea
idk
ok
here we go again
they advertise in #announcements
L
Yup we're aware
Just gotta make sure
@shy spade the site had gone down, but it came back
Ah thanks I will try again
oke
down or just me
my vote webhooks are not working any reason?
Site was down, might be why?
oh
Hi i need some help D:
I've added a Discord server some days ago, but now I dont appear to be the creator anymore nor I have perms to literally change anything on the top.gg website of the server I've added
pls feel free to @ me
Are you the owner of that server?
I'm not
Ask your owner to add you to a team
But the owner doesnt appear to be creator either
or is that normal?
Because when I've added the server - it showed me as the creator
@long ferry
Only the owner can edit it
ok danke
i hate discord mods
screw discord's mods
theyre all fat and have no life 😎
ok
can we swear in here
fuck
shit
OKAY
We can say the hard R in a discord-owned discord server lmfao
kinda based
discord owned?
ye
how is it discord owned
-m @sturdy swan
𝐑𝐞𝐯𝐞𝐫𝐞𝐧𝐝 𝐀𝐥𝐮𝐧𝐚#1488 was successfully muted
Before I actually ban you, no we're not discord related
-b 890937419711545405
𝐑𝐞𝐯𝐞𝐫𝐞𝐧𝐝 𝐀𝐥𝐮𝐧𝐚#1488 was successfully ban
kekw
what can I do with Vote Credits?
And how long does it take to get a impersonation server which is listed on top.gg removed / banned?
-credits
@woven pier
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your bot’s dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.
Please report it through the report button on the site and provide as much information as possible in your message (screenshots etc). A mod will review your report (no ETA).
hey I have a sharding issue xith my bot and I have to switch it to private for two weeks, is there a risk of it being removed from top.gg
?
hello, I'm trying to refresh data but nothing happends
is there any ongoing issue with votes not being sent to the specified ip? sometimes they send sometimes they don't..
Related to your webhook
ooo support place here
Known issue
Your bot was likely declined because it went against our bot guidelines.
To find out why your bot was declined and by who, use the search feature in #mod-logs:
alright thanks
rip it got declined bc of -dm command :/
we removed that long ago
yo is there any way to know if our bot gets accepted in to top.gg ?
DM from @wild stone if approved
DM from @wild stone and ping in #mod-logs if declined
oh alright thanks :>
KEK
Um hello?
Do you need help with something top.gg related?
Hello
Where can I view the verification process for my bot
Im waiting like 3 months for an answer
I say verification in discord
I know that my bot are in top gg
Im talking about discord
We do not represent Discord, nor are we affiliated with them. We merely use their service.
If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:
How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries
Have a discord server or no?
Likely not
Really?
I believe you gotta contact a mod.
Ok
Can
?
How do I set up the purge command
for?
I’m sorry for Carl bot
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Just click "delete" on the bot page
Where is it?
In the sidebar
Is this not the server for Carl bot
Oh thanks.
No
Ok thanks y’all sorry
^^ @sturdy swan
it's fine.
Ok thanks!
-auctions
What are auctions? Click here to find out and click here to apply for access.
try a different browser
I use opera gx
yup try a different browser nonetheless
If I use chrome when I add my bot id and when it search for it it won't bring bot out
not sure what you mean with wont bring bot out
send the id in here
Also I suggest updating chrome
even if it might not make a difference
I did won't work
whats the bot id
can i ask if my bot got submitted ?
was submitted 5 days ago
when am i supposed to get an answer? what's the ETA ?
-upto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here.
mine ? 😂
yes?
omg so my bot is the only bot in the queue right now?
oh ok
@long ferry can i ask how many bots are there till my bot get reviewed ?
ik i am asking alot but can u?
That is confidential
rip site 🪦
We're aware
Why i feel like the website is being laggy after the new update
Does this from my phone
Site was down before, might be related to that
Oh ok thx guys (:
Refresh data fixed??
no
Sed
Its been almost a month and stupid reviews i reported arent even checked yet
Lol
Theres no eta on these
Are reviews actually moderated and if so why do they accept profanity
They are moderated, there's just no eta as of now
Oh
Because I warned someone with my bot so now they’ve gone and left a 1 star review saying ‘why the f*** do discord bots even exist’
There's no way to replace the embed image here?
not currently, you could leave a suggestion on the github tho
aights
would be nice if we can replace it with the background image url if present
suggest it then
yup
Logo changed?
yes
How long does it normally take to get a bot reviewed?
hello am i allowed to ask how long the current waiting time is
1 week or more @dark rain @clever mountain
Alright thanks
no problemo
anyone knows why these things happen? 
because you changed bot icon
normally, you would be able to refresh data, but unfortunately the button is broken atm
well rip
hey i have a question about my team for the hackathon, who should i contact about that? specifically, i need to change the members due to a misunderstanding about participation, as well as a couple other factors
Hey hey, iara can probably help you regarding that
What do your tags look like
how should i contact them?
Through direct messages
alright, thank you!
Is your description at least 300 characters long excluding spaces?
And your short description below 140 characters?
How do i request auction access and select a discord bot under a team? When i try to, no bot appears
Select other product
Oh
Info regarding getting contacted by users claiming to be Top.gg staff / People impersonating Top.gg staff or claiming to be a support desk
We never ask for any logins, credentials, tokens, aswell as never ask you to run any programs or visit malicious websites
We never request payments for support stuff (crypto- or money wallets, nitro in any way etc)
As weird as it might sound, but we prefer trying to resolve issues within #support first before escalating it to dms
We actually have normal names than generic ones like "John Smith" ||and occasionally anime-based avatars than stock-images with people in business suits||
Make sure the user you're talking to is indeed a staff member on Top.gg. You can check that with the roles the user has within this server
always report impersonators to actual moderators
But how would i specify that it’s a discord bot
That actually doesn't matter within auctions, you can enter your bots name in the product name field
And is there an option to just link the bot’s top.gg page or invite link?
If you choose a product or a bot does not have an impact within auctions itself
Once approved, you can select from all of your products you own
Oh okay
Selecting other product is a temporary workaround for that
What if a person of the team wanted to advertise a bot on behalf of the team, such as someone that is moderator? Would they still be able to do it ?
They'll have to apply separately
when will the broken refresh data button be fixed?
alright thanks
There's no ETA for that
.
I have a bot but it's not showing when requesting auction access
Known issue
Request access with "Other Product"
The thing is my bot's name only has two letters but it must be at least three letters
Doesn't matter what the product name is
as long as you submit a request, you can use auctions with any product, server or bot you own
AAAAA i need help
Ok, let me tell you about the problem. I create a new server on top.gg, and when i finished the process i push in "Save changes" again and i have that problem. Why? If when i create step by step with the same configs was ok?

I am believing top.gg have a serious problem on a transfer function
Honestly, yesterday we did 5 or 6 transfer but only one of all was success
idk seems they need to refresh website or sth like that
hey , i am posting the server count on top.gg , it posts half of the server count because of 2 shards , can someone tell how to post the full server count ?
if i use autopost , will that be fixed ?
Hello there,
I used to get a notification earlier saying
Your bot @x has been added and is now waiting for approval. Please be patient...
Although this time I didn't get one
Is that an issue?
The bot page says it's under review though ^ and I'm sure Luca wasn't down at that time
Yes
if the page says its still under review then it hasnt been tested yet?
oh you mean added
notsure if you still get a dm for that
Alright thanks but could you please check if it's in the queue for me?
yep its in queue
Thankyou!! ^^
llol no one care this
very sad
@gloomy shell ok, thanks
youre welcome
ive given you the auctions role, please ask in auctions channels.
ok
whats the problem
Using the refresh data button which is not working atm and Developers are aware of it
Okay Thanks!
It is not resetting webhook token when I clicked on the "Click here" button.
Why i am not able to join server from my main id ???
How to delete a bot from topgg
Hi. When I vote it says I have no permissions?
@cobalt sleet
try relogging
How can I make the bot's profile photo appear?
Hey i cant regenerate webhook token. Is it a known issue?
how many days does it take for the new bots to get approved?
1 week or more
ok thx
known issue, actually you must click "Refresh Data" on your bot's page, but it's currently broken
if i click refresh data , will the votes and views expire?
i dont really know but ig nope
you can check this #support message
np
hello,i want to setup a bot but i get into trouble,anyone can help me? i can pay for that
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
What is the Maximum level on Arcane?
See above
where?
The message above
which message?
ik
But
hello,i want to setup a bot but i get into trouble,anyone can help me? i can pay for that
Ask in their server
-wrongserver
@sturdy swan
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
You seem to be asking for something you don't have experience for or something that hasn't been done yet, but really need for your bot/server.
You can hire developers from Fiverr or Freelancer to code the things you need for your bot/server.
We cannot help you either
ok
On my bot bage , when i select prefered theme to dark theme, it says that there are validation errors on my form. Please help
Pick default theme. That part doesn't work. You can force the dark theme using CSS.
You can use inspect element in your browser.
Hm
Why does my auction account say I only have $30 when I redeemed each month?
-credits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Don’t know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT “withdraw” them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your bot’s dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.
I see, thanks
can someone reset my nickname
Hey, why does it say that I don't have any bots yet, even though I have one? Do I have to enable anything?
z
Oh, I just saw the message in #site-status, sorry.

how can i change bot pfp on website??
pretty sure you change your own bot's pfp and eventually the top.gg page should refresh to us the bot's current pfp i forgot
tips to growing my server?
be original and this isnt the channel for that
my b
that's actually quite nice
yes
Hey
hi
?
It says errors
im confused
did you put in your own server's invite link
Paste in your own invite link, do not press create invite, then fill everything else out
I'm confused, I'm trying to add a new bot for verification, but when I put the client id in I get It fixed itself when i came back laterYour application is not public but when I got to the dev portal and look under public bot its ticked so anyone can add it. Is this the correct thing or am I missing something.
nope, did nothing
When my bot review😫
-upto @reef falcon
@reef falcon
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here.
dont work too
ye
What error do you get when entering your own invite
Ah wait now its going
I have reload the website
@long ferry which about
Above I mean
🤔
Read what Nicole sent
Bist du deutscher?
I seen but I waited 6 days
Yup, continue being patient

Oo ok
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
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Instructions on Brave
@icy nymph what isnt working? are you getting an error or anything?
@icy nymph are you sure there are no errors if you scroll up?
make sure to copy your desc and stuff first so you dont lose it
I copied
perhaps safari
I got it now working@vagrant wigeon
nice job
Why can't edit my friends server, even i created the server on top.gg and im an admin
Only the owner can
But i created it
Please change the discord icon it looks like a dislike
Rather a minor bug or intentional
@mortal wing tnx
Help
hi, my bot hasn't had results for 1 week, why?
As in not coming up in search?
yes
From what I think, it hadn't been approved
I don't know but no results were given
It won't appear in seearch
Wait
Until approved
^^
@low fossil
You'll get a dm when you get approved
You will only get a DM if it has been approved or declined
Not before, not after
Can I make my bot send a msg through webhook when someone votes it
Yep
How?
https://webhook-topgg.com deals with it for you, no coding
https://docs.top.gg if you want to code it yourself
@zinc oracle add embed when
oh tysm
No problemo
Probably never, lazy ^_^
my bot's icon didn't show on the bot page
is it bug? how to fix it
Is it because I change the bot icon before?...
You must have changed your bot icon
You would usually be able to refresh data but the button is broken at the moment
mmm hackathon?
Initial Application Due Tuesday, December 7, 2021 8:00 PM / Project Due Thursday, December 16, 2021 8:00 PM (Running from 13th to 16th)
Our community has always had a passion for building and creating bots that are unique. With this event, we’re thrilled to host our first hackathon. The theme is winter; as we’re approaching the season - and you’d have to program a Discord bot during the week. Bots should abide by our site and bot guidelines in addition to being open source to verify its integrity. To participate, please fill in this form here to show interest: https://docs.google.com/forms/d/1_igxYZBzpblMeX8luwg81sEvzNcMw_IMfMtIHQL9z7E/edit. You are welcome to team up, with up to 4 people, but the prize(s) will be split evenly between you. We will be selecting up to 25 individuals/teams and will contact those chosen through DMs to participate. Prize allocation would be based off of:
Most Creative
Most Feature Filled
Best Overall
Most Consistent
what are the rules for the hackathon
i mean anything except the ones already defined in #rules-and-info
Must be opensource and must follow Discord and Top.gg TOS
Bots should abide by our site and bot guidelines in addition to being open source to verify its integrity.
do i have to keep the repo public always or only after I've finished making the bot
because others can steal
It has to be open for the duration of the event at least. What you do after that is up to you.
You are getting the wrong url of imgur
Right click on imgur and copy image url. It should start with https://i.imgur.com
Ok, I changed that one, but how can I change this G here for the photo you have in discord?
Refresh data
which is broken atm

it’s supposedly on your bots main page
Hello
How? The translation from English to Spanish is a bit bad xd
I have almost days the bot was registered on the site and it hasn't been accepted yet. Can I find out why?
it may take longer. Usually takes up to a week
oh ok
It takes 5 minutes to refresh data
Greetings, on the top.gg profile page, the picture of the bot with the id 806042614855368754 does not appear and the widgets also give a 404 error.
What is the reason?
you have to refresh data the bots page
but its not working atm
I renewed yesterday and the results are the same unfortunately.
Is there a different solution?
theres none. We have to wait till it get fixed
Everything is nice, but when I reply to my customers, the picture not showing up makes it look ugly.
I've been refreshing data for 10 minutes and nothing
known issue
apply for auctions
How
During the last auction, I used more bits than the budget and now I am in debt.
I'm not likely to pay and is there a problem if I can't?
best to ask in auctions support chanel
ok mate, thank you for your help.
Do you have a request?
Hi so my Heroku push failed because of unrecognized error anyone knows how to fix this?
I can help with Heroku. Unless you have an important bot.
Ummmm kinda sus
Can you please rewrite it fully and completely?
I can't help if you have an important bot.
Why's that?
If you have a valuable bot for you, I don't want to get involved in this situation. But if your bot is a normal bot, I can help you solve the site problem.
Ok
Thx
#development please!
So how do I fix it?
u cant
^
Ok, then my hook will run out of photo xd
i really need help in #topgg-api
oh
for some reason now in my bot page, the icon does not have my bot avatar
still does not work
read the message
We have to wait till it get fixed
but its not working atm
yes
Again no updates 7 dayes cross
What's happening
😳
Very slow system
Hire more staff
Yes
be patient
This is normal
The first bot I added was disapproved. 2. The bot I added is now 262 servers and approved. I waited for full approval, everything.
you must be patient
Oh
https://i.capy.host/qhLLojHh apprval times haven't changed since you were last told
Just be patient
But bro they should increase staff of they time
No need
Just because you want your bot approved doesn't mean top.gg should improve their service
1 week has cross
The reviewers are volunteers
Not only me
More people
A lot of work, few people, a lot of patience.
I'm taking a rest, take care guys. I wish our Moderators and Security Team Convenience.
this is normal
It will be fixed soon. Please wait patiently.
It send 5-6 request for same user
Oh I see ty for telling
It shouldn't send so many 
Not sure if its a known issue or not
@vagrant wigeon ?
uhh no idea
In fact, it casts 1 vote, and it seems that you have 6 votes due to a system-related problem. This is a minor problem, it will be fixed.
Who told you its a system related problem?
If a moderator doesn't know then its usually not a known/logged issue
I've been seeing the same problem for 2 days, when I looked at it for a while, I thought it was a lot of votes and celebrated.
Don't tell people its a "system-related problem" which "will be fixed" unless a moderator confirms
I searched and found that it was a webhook issue. Tiny though.
Isn't this the same problem as the issue you said will be fixed?
Bot image, avatar, widgets weren't a minor mistake?
1 munit
Umm... What should I do now tell me that
Try voting yourself, see if it happens
big bun
#support message
On cd ;-;
Asked someone other same thing happe ed again
-credits
I'm leaving, see you guys.
The issue with icons and names is when the bot owner changes the bots name and icon are changed, which means that the icon which Top.gg has saved doesn't work anymore. The refresh data button grabs this data again and updates to the latest copy, which is broken at the moment.
Thats unrelated to vote webhooks
-credits
Staff only command
okay pardon ...
@hard crow read this
okay thx, i just if some info dosnt change
But when we say refresh the data, it doesn't fix it.
Exactly, thats a known issue which the team are fixing
But vote webhooks aren't a known issue because its not happening to many people
Just a minor issue, as I said.
Meaning it will be fixed.
But its not an issue that the team are aware of, so its not going to be fixed
did you return 200 as response?
It's happening to me and it's related to what your friend just said.
The team will likely only fix an issue if:
- a lot of people have reported
- it can be reproduced
Idk not on desktop rn can't check ;-; outside the house sad times
lads, stop fighting please
I was just making a statement.
Just try not to tell people that X issue will be fixed, if you haven't explicitly been told that its a site issue
have a nice day
if you don't return status 200 top.gg will retry a lot of times (up to 8 or 10 iirc)
that could be the cause for your issue

are you using official lib?
yes
Yes
https://docs.top.gg make sure its that lib listed there
hi
you could try making a fake request with postman and seeing what status you're returning
Ok 👌🏻
Is it allowed to ask people to vote on your server, in a different server? I know rule 6 mentions you can't reward people voting on your server when they're not in it.
@tacit zodiac
afaik this is fine as long as you are not rewarding them on the other server for doing so
?
-zendesk submit your bot
How to use Top.gg
How to submit your bot
@fiery cloak
-support @azure forge
@azure forge
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
how do i know how i got accepted for the hackathon?
you will get a DM
P
from who?
iara i'm guessing
well that isn't possible
how come?
well
we had a bit of an idk how to say that, but i was a bit rude. and she blocked me.
ah
but i say, that I am very sorry.
@somber parcel I'm guessing its you who DMs the people?
yes! 
How would Gelbie ,who you blocked, be contacted?
is that a yes or a no?
i will unblock them - iara, 4 mins ago
ok
sometimes i suffer short term memory loss
Has anyone played this map?
#general please
let's talk
Hi,
i have a id name :- Everything.#2726
the id got banned for no-reason if it has any reason please tell me or if not please un-ban it because it have my main bots
@vagrant wigeon evasion ig
Is that your account?
No it of my brother
-appeal
How do I appeal?
For more information about how to appeal you can view this article.
They need to appeal to be able to join again
What's their user id
Can't find them on my end
how muc time it takes to review and will i get any reply?
1min
Everything...#2726
User ID is diffrerent
809626575016165417
umm thanks
Ok i wanna say,
someone pinged that acc and told mods that this person is doing tht all stuff with no proofs
@long ferry
They were likely spamming our own GitHub issues board, that's why they were banned
lol
can't lie when its linked to your discord 
Yup yup, anyways they can appeal if they want to
how to put a dark theme on the bot description 😳
Hey i have a question. A user is advertising his bot on a public game. He is hacking and spamming the chat full is this banneble?
i know but is it banneble on topp.gg on hacking other games and then advertise your bot?
No?
Okey yea it was a question 😂
Hacking can be handled by the specific site or games staff team. Advertising is completely fine in that portion. If the advertising is against robloxs terms, then they will take action. But top.gg will not do anything
Ty for the awnser!
we
Hi
i added my server to top gg
but i cant edit the server
edit page
could anyone help ?
are you the servers owner?
no
As in server owner, not listing owner
oh
the server owner needs to add the server to a team and invite you to that team
Nope
ok
why did vote logs for my server stop






