support

[plush spire]

sheesh

[sturdy swan]

i can't scroll role rewards

[copper zenith]

emmm

hello

i have trouble

[last herald]

Hello, why my bot don't have his pp ? ;-;

[stoic socket]

you need to refresh data

but the refresh databutton is broken

[last herald]

I've did it..

[stoic socket]

try it, if it doesn;t work then wait for the team to fix

ah ok

[last herald]

and my nickname on the server is not good as well

[stoic socket]

@long ferry reset their nickname

[last herald]

and the pp is like that for over 3/4 months at least

[stoic socket]

when the refresh data button is back it should be fixed

[last herald]

I hope ;;-;;

[copper zenith]

because yesterday my server had more than 90 votes and today it only has 1?

[stoic socket]

votes reset today

first day of the month

[copper zenith]

but

[last herald]

it get reset every month

[copper zenith]

but they didn't pay me

[high egret]

Vanity URLs are broken
getting 404 https://cdn.brammys.com/file/brammys/screenshots/2021/12/iElwz5PJOi9A3rCdE9ytu3SYumVV15aYZ07c7wiyX0VnUFJmEhVItalEiFrM9HhN736.png

[stoic socket]

yeah

[copper zenith]

a friend was not restored

[stoic socket]

because you didn't get 100+ votes

[copper zenith]

okok

They started paying him at 50 votes

[stoic socket]

they pay $15 in credits when you hit 101 votes

you don't get paid at 50

[copper zenith]

aok

thanks

my members vote and the counter looks the same

[stoic socket]

lol not really

[copper zenith]

for?

[stoic socket]

member count has a little user icon next to it

vote count is in a vote button box

[copper zenith]

mmm

ok?

[tacit idol]

so is the voting reminder out of sync again due to the start of a new month

[stoic socket]

shouldn't be

[tacit idol]

got a few users reporting it but not tons so we'll see

[upbeat nimbus]

how to add my bot to the site?

[daring moth]

When do votes reset for servers?

[sturdy swan]

https://top.gg/newbot

[stoic socket]

today

they already reset

[sturdy swan]

at the start of the month

[stoic socket]

next vote will reset the count

[sturdy swan]

example: today

[daring moth]

Ohh and what's the role of @small lantern in server ?

[stoic socket]

it gets data like member count, emojis etc

and then shows it on the site

[daring moth]

ohh cool

thanks

[stoic socket]

Votes reset today

They always reset on first day of the month

[tough talon]

it says I dont have any bot but I have one on top.gg

[stoic socket]

known issue

[steel bobcat]

^

[stoic socket]

add as other product for now

refresh data button is broken

no eta

[fast fractal]

Bro @small lantern bot prefix

[stoic socket]

it has one command

-ping

[small lantern]

Pong!

[steel bobcat]

hm why was the bot picture lost though
can't it be fixed manually

[stoic socket]

you changed the bot image so it needs refreshing, but the button is broken

its broken for mods too

[steel bobcat]

I see
well unfortunate for both parties rn I suppose
no eta sounds like will take a while, but hopefully is a priority

[stoic socket]

tbf there are a lot of issues rn

so they need time to fix

||lets hope it doesnt take like a month to fix||

[steel bobcat]

oof again
many many bugs
announcements took like a month or two to fix as well

[stoic socket]

yeah

[arctic isle]

Any idea why I may not of received a reward for voting on the Poketwo server? Apparently you’re meant to receive something when voting on Top.gg but I haven’t received anything :/

[stoic socket]

ask in their server

discord.gg/poketwo

[arctic isle]

I did lol they had no idea either 🤦🏻‍♂️

Just thought I’d ask 🙂

[stoic socket]

its not a top.gg issue

its a bot issue

[sturdy swan]

the webhook never sent?

[stoic socket]

lemme try voting rq

[arctic isle]

Okay 🙂

How long till I can vote again if you know?

[merry dock]

Is top.gg down?

[sturdy swan]

how to delete a bot?

[stoic socket]

no?

[long ferry]

clear cache and cookies

[stoic socket]

thats not a top.gg site down issue

^

[merry dock]

ok

[stoic socket]

https://top.gg/bot/YOURBOTIDHERE/delete

reaplace YOURBOTIDHERE with your bot id of course

[sturdy swan]

ok

how long does it takes to delete?

[stoic socket]

should be instant

[wide hemlock]

Hello im a co owner of a server that i myself made the page for on top.gg but i can not access the edit part anymore?
Can only the real owner do it or smth

[merry dock]

thanks

[long ferry]

Administrators etc can no longer edit servers, the owner has to create a team and add the users to that team

to then transfer the server to the team

[nimble forge]

more than 300 votes why did it drop to 1

?

and the number does not increase when you vote

[long ferry]

votes reset monthly

and it not increasing is caching related

use other product

bot name simply

[long ferry]

id

[sturdy swan]

863530693615419422

[long ferry]

not sure why you decided to delete it

[tough talon]

oh ok ty

[long ferry]

try again in a bit

[sturdy swan]

because it was approved for mod bot not for music i updated it but i wanna a new review

[stoic socket]

you don't need to resubmit to edit the bot page

you can just add music tag and mention music in the description

[sturdy swan]

yes i know

but i wanna a new review for see if it's good

or not

that is the reason

[sturdy swan]

you shouldnt do that really

isnt that like abusing trendings

[sturdy swan]

I used to have a NSFW server but it is now fully SFW, I’d like to get it unlocked

when am I actually able to claim my vote credits?

[vocal lotus]

How much time will it take to show if bot accepted or not?

[slender falcon]

contact the mod / cm that locked it

should say on your server page who did

[sturdy swan]

It was auto locked if I’m correct, because the name has NSFW in it

had

[slender falcon]

What does your server page say

[sturdy swan]

Hold on I’ll go look

[sturdy swan]

🧐

I would have expected myself to be able to claim by now

since it's "the start of the next month"

[sturdy swan]

It always says the current date

[slender falcon]

hm

cc @long ferry

[long ferry]

have already told you to contact xignotic

[sturdy swan]

Yeah I did but I think they didn’t see it

[long ferry]

Just wait for their response

[sturdy swan]

Alright my bad

[long ferry]

ask precisely, not with just a "hi" and then be patient

[sturdy swan]

I did ask

[long ferry]

then be patient

[sturdy swan]

Yeah I understand my bad again I just didn’t know how things worked

[covert bear]

hello, i recently started vote system in my own server and dont know how to redeem the vote credits at the start of the month. help is appreciated thank you

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[sturdy swan]

I see no option to redeem them

so would someone help me or are you just gonna ignore me?

[covert bear]

thank you

[zinc oracle]

try clearing your cache

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[sturdy swan]

How long does it take the bot page to refresh?

[stoic socket]

no need to be rude

[stoic socket]

you have to manually refresh but the button is broken

[sturdy swan]

Oof

I thought I din't clear all the data and cache. I thought what is wrong with me thank you for info.

[sturdy swan]

I was getting ignored just a few minutes before that aswell, but I apologise

[zinc oracle]

we(mods/brs) are volunteers, we are not in support all the time

[sturdy swan]

yes I do understand that

[zinc oracle]

pretty sure the mod you were talking to is at work 👀

[sturdy swan]

also how do I clear my cache anyways?

[zinc oracle]

this

[sturdy swan]

ah that's fair

oh

Can a mod refresh a bot page?

[zinc oracle]

what needs to be refreshed? the bot icon/name? if so, we cannot either

[sturdy swan]

I already changed the name and profile but the button is broken

[zinc oracle]

yeah, we cannot do anything either. button doesnt work for us too.
I think it wont be much longer, but there is no ETA on a fix.

[sturdy swan]

i still don't see a claim button

the site refreshed, that's all

[zinc oracle]

has the vote counter on your server page reset yet?
If not, wait until it does then clear cache again and try then.

[sturdy swan]

oh, no it hasn't

alright

[sturdy swan]

That's the problem when I try to vote it says that you don't have permission to vote maybe also a bug

does the site not recognise that it is a new month?

[zinc oracle]

we have so many bots and servers that all need to have vote funds added, and vote counts reset it just takes awhile.

[sturdy swan]

oh yeah, makes sense

any idea on when it's all done?

sorry, a lot of questions 🤣

[zinc oracle]

not sure, not a site dev

[zinc oracle]

is it an approved bot?

[sturdy swan]

oh yeah, i got the help i needed though, thanks @zinc oracle 🙂

fair 👌

[zinc oracle]

if it doesn't reset in like 6-12 hours might be worth trying #auctions-support

[lunar dew]

how do i use my credits

[wild stone]

@lunar dew

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[covert bear]

what are the winning bids and auctions?

[grand ravine]

you bet 100, you're the winning bid
then someone bets 110, he becomes the winning bid

[covert bear]

ya but what do we bet on?

[grand ravine]

tags

more specifically, hoisting on search terms

[covert bear]

what are those...?

[grand ravine]

...categories

like, u search "games"

that's the games tag

if you own that tag your bot will appear as first there

[covert bear]

ohh like that

and is that the only way to use vote credits?

[grand ravine]

yes

[covert bear]

i see, thanks mate

[grand ravine]

np

[covert bear]

one last thing, where do we bet on tags?

[grand ravine]

you need auctions access first

[grand ravine]

^

[covert bear]

gotcha thanks a ton!

[silk galleon]

how long it takes to verify bots ?

[grand ravine]

around a week or two

[nimble forge]

The number of votes and objections to my bot does not increase

[silk galleon]

ok

[sturdy swan]

Yes

It was approved a long time ago

[long ferry]

Id?

[sturdy swan]

894186849914982430

[nimble forge]

@long ferryThe number of votes given to my bot does not increase 🙂

[long ferry]

Caching related

[long ferry]

Could you tell me what error you're exactly seeing?

[sturdy swan]

The refresh button doesn't work

[long ferry]

That's known

[nimble forge]

how do i fix it

[sturdy swan]

On PC

[long ferry]

You can't really, the vote count will eventually update

[nimble forge]

thanks

[long ferry]

I mean just screenshot how the error looks like

[sturdy swan]

It does not show error it just load and load and load

Like a loop

[long ferry]

Are you still talking about refresh data?

[sturdy swan]

Yes

Maybe I'm just to stupid idk

[long ferry]

I am referring to the vote issue you mentioned, the refresh data one is known

[sturdy swan]

Not vote I want the bot to be refresh

So that name and profile can show

[long ferry]

Yeah that won't work for now

[sturdy swan]

And the vote says that you don't have permission to vote don't if it's a bug or the website is getting updated

[long ferry]

Thats what the error I need to know, screenshot what it looks like

[sturdy swan]

Should delete the bot from the website and readd it

I'm not on my laptop right now it's charging

[long ferry]

No

Just wait until the issue is fixed

[sturdy swan]

Okay

I already deleted my other bot but I guess it's to late to re add it

On the website I mean

[long ferry]

Don't delete bots because of the refresh data issue, just wait until it is fixed

[sturdy swan]

Is it possible to re add them

They were verified

[long ferry]

You first of all, have to wait in queue again, and second it is entirely unnecessary

[sturdy swan]

So it's no point to add it again

[long ferry]

You mean you have just deleted it?

[sturdy swan]

Yes just to refresh the name

[long ferry]

Welp, resubmit and wait in queue

[sturdy swan]

This bot is not deleted from the website

[long ferry]

It isn't

Refresh data is just not functional

[sturdy swan]

Are you planning on adding other languages to top.gg don't know if have Afrikaans supported

[long ferry]

Top.gg is in the process of adding the most common languages used by users onto the site, not sure how well Afrikaans is present on top.gg

[sturdy swan]

The language is from South Africa

Well I'm definitely dead oof

[long ferry]

Yeah seems like nobody decided to actually make translations for that so likely not gonna happen anytime soon

[sturdy swan]

Can I

[long ferry]

Sure if you want to, I can add that language to our crowdin in a bit

[sturdy swan]

Thanks

[rich shale]

What is the problem with this tag?

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[sturdy swan]

-help

-servercpunt

-servercount

[long ferry]

Staff only, just read above

[sturdy swan]

Oh

But how do i become a translator?

[long ferry]

Read pins in #site-translators

[sturdy swan]

Oh

Thx

And can i be the second translator to ro because i live in there

[long ferry]

You can always contribute, doesn't matter how many translators are active right now

[sturdy swan]

Oh i found the applu

Y

[sturdy swan]

can I report someone for not using the bot but just making a review for fun that’s bad?

[sturdy swan]

@long ferry

[long ferry]

if that review doesn't violate our review guidelines, then reporting it wont do anything

[sturdy swan]

well alr lol

[sturdy swan]

so I need to answer all the forms

[low sparrow]

no

[sturdy swan]

?

so I have to dm someone

[sturdy swan]

Sir

How Can I Apply My Bot To Verify On Top.gg

[long ferry]

-zendesk how to submit

[wild stone]

Top.gg Support

How to use Top.gg
How to submit your bot

[long ferry]

read that

[lethal cargo]

I just got 100+ votes on my bot and received $15 credits, i claimed it and how do i use it/what is it?

[sturdy swan]

@long ferry thanks sir means alot

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[lethal cargo]

Ty

[sturdy swan]

Sir my server is in 71 server can i apply now @long ferry

[long ferry]

theres no requirement to apply

as long as your bot follows our #rules-and-info

[sturdy swan]

Okie sir thnks

[sturdy swan]

???

[long ferry]

you need to fill out the form

[lethal cargo]

I’m tryna fill the auctions form out but, when I select which bot, it says I don’t have any

[long ferry]

use other product

[lethal cargo]

oki doki

[sturdy swan]

@long ferry sir i have bot on my 2nd id can i apply from other id also ?

[long ferry]

sure

[sturdy swan]

okie sir

[potent matrix]

it wont let me resubmit my discord bot

like a day or 2 ago

[static fiber]

Good evening, @long ferry

Can you tell me if my robot "garett" and well on hold please I have a problem with my top.gg user space

[long ferry]

still waiting review

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[lethal cargo]

-help

[zinc oracle]

looks like you submitted a bot named "endigo" about 10 minutes ago

[static fiber]

thanks very much

[potent matrix]

it says error 404 when i tryed to submit it

[zinc oracle]

the submit worked, https://top.gg/bot/880771240485355540
you'll need to be logged in, and may need to clear your cache

[potent matrix]

oh ok

[pearl ocean]

i applied a bot 4 weeks ago and its still not accepted

[gloomy shell]

you submitted a bot 5 days ago

[sturdy swan]

@long ferry sir its showing this what to do next

sorry for disturbing u btw

[sturdy swan]

then

[long ferry]

read

[sturdy swan]

now i have to wait or do anything else sir ?

[long ferry]

yes just wait now

[sturdy swan]

reply comes in dm ?

thanks sir for helping me means alot sir .!!

[sturdy swan]

How do i know if my translator apply got accepted?

[real laurel]

you don't apply to become a translator. refer to #site-translators

[sturdy swan]

I apply

[static fiber]

grf

[trail crown]

i forgot if u submitted my bot on top.gg or no is there a way to find out ? 😂 ik it's a weird question

899151915626160209
here is my bot id if u would like to help me

[long ferry]

Today

So yes was submitted

[vagrant wigeon]

Submitted on the 27th november

[sturdy swan]

Not really no, takes 1 week+

[restive torrent]

i need help for the vote credits,idk how to redeem it ,and do i can redeem it on paypal?

[gloomy shell]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[sturdy swan]

No you can't redeem on Paypal

[gloomy shell]

you redeem them on top.gg and spend them on top.gg

they arent money

[sturdy swan]

As short answer

[restive torrent]

so i cant get the money

?

[sturdy swan]

Exactly

[restive torrent]

oh

[sturdy swan]

Read this entirely

[restive torrent]

but

when my server is promote

i mean

what did it get

like

[wide dew]

hey, i have an question if i report it will it get removed because the content is just "hi" and 3 stars i dont have any problem with people giving my bot 3 stars but i dont see a reason why it got 3 stars there is no detail at all so i think its just something to mess with me or the bot or some random guy who got bored

[vagrant wigeon]

Yeah it would be removed

[wide dew]

kk thanks

[sturdy swan]

Okay

[exotic vector]

Is it just me, or the markown embeds stopped working for no reason?

[sturdy swan]

So the comments can only be removed by a mod

[real laurel]

yes

(afaik)

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[sturdy swan]

I can't apply for translation lol

[real laurel]

read pins #site-translators

and the channel header

[exotic vector]

Well, anything changed since then? It worked for a few months, then suddenly stopped (about a few days ago)...

[real laurel]

shouldn't have

could also check your implementation of it

[long ferry]

You need to actively post towards the api

we dont keep track of that ourselves

[exotic vector]

I'm doing it inside the official top.gg markdown generator. So, I can't access that anymore?

it just says that, or 404 badge not found

[old glacier]

I have a team invite pending and clicking accept does nothing, the team owner says im in the team but theres nothing on my page and the invite is still pending

[long ferry]

caching related

if the owner sees you in the team, you're good to go

[old glacier]

ok so then

I can only edit our server if i search for it

[sturdy swan]

How long does it take for for the form to be reviewed

[real laurel]

What form?

[sturdy swan]

The translation form

[real laurel]

Do you mean the proofreader form

Because you don't need to apply to be a translator

[sturdy swan]

Okay

I thought I was supposed do to it

[real laurel]

Ah, nope no need

Feel free to just register for crowdin and use the URLs in the channel header

[sturdy swan]

So you don't accept enymore

The problem my language is not there

[real laurel]

Which language?

[sturdy swan]

Afrikaans

It's from South Africa

[real laurel]

Ah

Typically we add languages once we see a large amount of users from the area that use the language of if there is enough demand for it

[sturdy swan]

Okay

Will the mod maybe add it in the future

[real laurel]

There's a chance

[sturdy swan]

Then dm me I want that opportunity

Or ping me when it happens

So should I cancel the form that suppmited

[opaque lotus]

Vote is not working

[long ferry]

what is not working? Please be more precise

[sturdy swan]

He is talking about when he vote for a bot it doesn't work

[real laurel]

Yes that's not very specific

[opaque lotus]

When someone vote it does not count the number of the new vote!

[long ferry]

caching related

check back later

[sturdy swan]

[broken glade]

Are you able to tell me the total upvotes for my bot in november? 864587631718301716

[long ferry]

https://dblstatistics.com/bot/864587631718301716

[broken glade]

❤️

[broken glade]

how about servers?

[long ferry]

dblstatistics doesnt support servers

[broken glade]

is there another way to get this data?

[long ferry]

top.gg simply doesn't provide an api for servers

only bots

[cobalt sleet]

What error are you encountering?

Just wait for the site cache to clear. Try again in about 30 minutes. It should work then! 😊

[broken glade]

aight sure - so can you not find out the number for me? like behind the scenes or something

[long ferry]

no I cannot

[sturdy swan]

How can iknow how much days i have sent my bot form?

[cobalt sleet]

Time is CET

[sturdy swan]

Now we are in the 7 day

[cobalt sleet]

Queue time is currently 1 week or more

[sturdy swan]

I know the meesgae will come today really?

[cobalt sleet]

There's no exact ETA

It's 1 week or more

[sturdy swan]

OK

I have an other one

Waht is the usefuls of sahring bots on top.gg

[cobalt sleet]

Not sure what you mean by that

[sturdy swan]

I mean what is the benifts of submitting my bot on top.gg

I know that mean you can vote

any others?

[cobalt sleet]

It's the #1 platform for finding Discord bots

So it'll help your bot grow

[sturdy swan]

Thx

[sturdy swan]

How verify bot

@cobalt sleet

[stoic socket]

You mean on top.gg?

Or discord verified?

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[sturdy swan]

Yes

[stoic socket]

Have you submitted your bot?

[sturdy swan]

Yes

[stoic socket]

Then it’s in queue

Wait for it to be reviewed

[sturdy swan]

What

[stoic socket]

A bot reviewer will check it first

[sturdy swan]

Do you speak arbic

[stoic socket]

No

[sturdy swan]

Im not understand

[stoic socket]

Basically Top.gg checks bots before adding to the site, so you need to wait for them to check it

There is a queue of bots, and your bot is in the queue when you submit it

[sturdy swan]

Ok

Thank you

[stoic socket]

No problemo

[boreal patrol]

Problem

[long ferry]

?

[simple token]

How often does topgg look for staff?

[zinc oracle]

like, full time staff? or volunteers?

https://jobs.lever.co/Medal?department=Top.gg&team=Engineering
currently a full time staff position still listed(not sure if its filled, but they are good at taking down once filled)

<#announcements message>
bot reviewer applications ^ just a note #announcements we require being 18+

[simple token]

Thanks.

[sturdy swan]

hey

my server when I try to submit it it says Your form contained some validation errors

idk why everything in it was good but now im trying to add a role to voters but its not working

[zinc oracle]

scroll through it and see if anything is highlighted

[sturdy swan]

nope

none of it

[zinc oracle]

do you have a tag with a length over 25 characters?

or over 6 tags

[sturdy swan]

yea

[zinc oracle]

any more than 25 characters or 6 tags will cause that error

[sturdy swan]

okay tyvm this was the problem

[sturdy swan]

💂🛡️ **Mods **: @gloomy shell, @zinc oracle
I'm trying to remove an old discord from my top.gg profile account and it keeps giving me errors. Do you or anyone here know what might be wrong?, I already kicked the bot from my old discord today. Don't know if that helps 🔗 : https://prnt.sc/21c1bwr

[zinc oracle]

hey, on your bot page there should be a delete button. if not try clearing cache, still if not let me know.

[scenic current]

im trying to vote for a bot but im not logged in but when i try to log in its just stuck loading. could this be on my end or something else related?

[dawn cairn]

Mine is doing the same thing

I’m glad I’m not the only one

[scenic current]

yea same

[dawn cairn]

I tried logging out of discord to see if it would help

[scenic current]

oh, yea hopefully we get an answer soon

[sturdy swan]

I tried that a few times and still keep getting this message https://prnt.sc/21c9sv3. Does this might have something to do with my email. ?

[zinc oracle]

log out and log back in

[sturdy swan]

What do I put in this section to get the bot to delete the listing? The delete button keeps staying greyed out. https://prnt.sc/21cae2i. Also me logging in and out of the top.gg website and clearing cookies, using another browser. All of my attempts still don't seem to be working. is this a server issue on the website or is this a user issue on my end.?

[zinc oracle]

You need to type the servers name

[sturdy swan]

I did and the delete button was still greyed out. https://prnt.sc/21cd580

sir i have submitted its showing 404 forbiden at the end is it submitted ?? @zinc oracle

[zinc oracle]

might be related to the random characters in the name, not sure.

[zinc oracle]

your bot was submitted earlier today. https://top.gg/bot/912571795574521897

clear cache

[sturdy swan]

🤷‍♂️ What do I do then, I already removed the bot from my discord. 🤔 Will this listing just be stuck on my account or is there a developer of the website can check on this?

[zinc oracle]

Don't seem to be able to delete it myself either, I can lock it for you if you want so normal users wont see it on your profile.
otherwise I would suggest changing the name to something typeable and then deleting it.

[sturdy swan]

As the message says, it has not been reviewed yet. So be patient

[sturdy swan]

ok sir i am only confirming bcs first time i have applied in top.gg sry for disturbance

[sturdy swan]

i'll try and change the name to see if that works, brb.

[keen onyx]

I click send test button for channel webhook and nothing happens

[zinc oracle]

top.gg webhooks dont work with discord webhooks, they are strictly for your programs.

[keen onyx]

gotcha

[sturdy swan]

i guess i'll have to wait a day or 2 for the name change to update on the top.gg website. Unless you can see the name change of the server and can now remove it off my top.gg profile.

[zinc oracle]

pretty sure the bot needs to be in the server for it to update

[faint spindle]

Yeah, same. Tried to refresh multiple times and still same 🤣

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[zinc oracle]

clear cache, login, fresh page.

might work

[keen onyx]

Thanks, your site was usefull.

[sturdy swan]

I re-added the bot to my discord with the server name updated. I was able to delete the listing from my top.gg profile but it's still showing as listed. Will you confirm if the discord listing is actually deleted.

[mossy tulip]

why people cant post reviews in my server site in top.gg

[dawn cairn]

I just tried to do it again and it didn’t let me. Another person with the same problem! Lol

I guess I’ll lose my 151 vote streak

[onyx merlin]

Mods??

Here

Any mod tell me when i submitted my bot
ID :911149764438016101

[sturdy swan]

try clearing your cache

maybe your login session expired

[mossy tulip]

[dawn cairn]

I’m on mobile and I’ve tried to login for hours now. It just shoes the loading screen

somebody help the homie deathstalker

[sturdy swan]

and i can't log out

how hard is it to clear cookies

[faint spindle]

Ok, I’ll try these steps and see if that fixes

[faint spindle]

Right? Hehe

[long ferry]

Just refresh

[dawn cairn]

I think it’s just horribly bugged

[long ferry]

Oh nvm you did

[sturdy swan]

it worked

also how do i clear cache on mobile

[dawn cairn]

I cleared my cookies and it still isn’t working

[sturdy swan]

which bot are you voting for

give id I'll try voting

[long ferry]

Try voting again later

[sturdy swan]

where do i click

why am i going to random pages on clicking the bot names

why is the bot name not a link to the bot page

[sturdy swan]

seems to work fine for me

except that i can vote before the ad finished

[faint spindle]

Well, it’s still nothing...

[sturdy swan]

i logged out and logged in again before voting so maybe try that

[jaunty jacinth]

Is it possible that my bot can be added in this server?

[long ferry]

What browser

[long ferry]

We no longer add bots here

[jaunty jacinth]

Oh thanks for letting me know

[tepid prism]

I read the docs and I still don't get how to show guilds on your bots page :(

https://top.gg/api/bots/:bot_id/stats just returns this

[sturdy swan]

you have to upload stats yourself

which language are you using

[faint spindle]

Tried that but unfortunately the issue is still there xD

[tepid prism]

js

[sturdy swan]

skill issue

[sturdy swan]

https://npm.im/@top-gg/node-sdk

[faint spindle]

Hi, I’m using Safari

[sturdy swan]

ok wrong link

[tepid prism]

..

[long ferry]

Don't use Safari

Use chrome

Safari is known to cause alot of issues

[sturdy swan]

got the link

https://npm.im/@top-gg/sdk

you have to upload your bot guilds through that for it to show on the bot page

[zinc oracle]

Most large browsers work, safari is the one that causes issues

[faint spindle]

Oops, replied to wrong message lol. And ok will try that

[faint spindle]

Yeah

[sturdy swan]

https://safari-is-the-new-ie.com

you can't even install a different browser

they're forced to use safari

[long ferry]

Apple is legally required to allow the choice between the built in and a different browser

If I remember correctly

[dawn cairn]

Looks like I gotta do it from my computer

[faint spindle]

Thank you. Finally it fixed

[zealous yacht]

um?

[fresh fable]

Why does the Top.gg bot not give the role reward when someone votes, nor remove it when the 12 hour is up? I look at the server settings page and the role reward is already set and was never changed. What gives?

I looked at 2 other servers and their role reward works fine, but not in my server even though nothing was changed.

[real laurel]

Potentially be a configuration issue then

[sturdy swan]

I recently changed my bots logo (around 2 days ago), but the new logo doesn't show up on the bot's page, what can I do?

[hollow trellis]

clear cache & use the refresh data button

[sturdy swan]

I'll try that, thank you

Didn't work •-•

[hollow trellis]

No idea then

ask one of the moderators

[sturdy swan]

Can I ping one of them? Or do I need to wait for them to come? Because I can't find a rule about pinging mods in #rules-and-info

[hollow trellis]

Also I suggest to check the pins to see if ur issue is already listed there

[sturdy swan]

Isn't pinned

[hollow trellis]

Just ping a moderator then and wait

also only 1 moderator not multiple

[sturdy swan]

@cyan palm

Hello

i submitted my bot long time ago

its not aprooved yet?

[sturdy swan]

That should be clear since I already know how problematic it can be when multiple staff members try to answer, happened some times on my support server xD

[hollow trellis]

Check the average times in the pins

Also there is no set time when your bot gets reviewed

it can take any amount of time

[sturdy swan]

My bot in my last account was aprooved in 3hrs

[remote jolt]

hey

[hollow trellis]

Then you got lucky

[sturdy swan]

this taking 3d+

[remote jolt]

what to do of credits

[hollow trellis]

It takes like a week or more on average

[sturdy swan]

oh i thought 3hours is normal

instead i thought more

[hollow trellis]

#support message

[remote jolt]

idk what is this

[sturdy swan]

Mine took around 2 weeks iirc

[hollow trellis]

It explains what credits are

[sturdy swan]

ohk

[hollow trellis]

When you get approved is pretty much random

so you just have to wait and see

if you get approved you should get notified anyways

[sturdy swan]

by @hidden root right?

[hollow trellis]

yeah

Known issue, you gotta wait for the top.gg staff team to fix it

ok

[sturdy swan]

-credit

[glass yacht]

Hi

My frnd has added me in a team but I can't see his server in projects so he hv do to something ? Or it is a bug

[stoic socket]

Try ctrl + shift + r if you are on pc

[glass yacht]

I hv refreshed many times

[sturdy swan]

I'm admin of this server ( https://top.gg/servers/824275136575701022 ) the website shows about 82 votes but we got like 500+, we have a tracking bot too and it shows 550+ votes

[stoic socket]

Votes reset yesterday

[sturdy swan]

Oh

So like

Nothing can be done

🤔

[stoic socket]

Nope

Reset on 1st of every month

At least you got. $15 in vote credits tho!

[sturdy swan]

Oh

How do I check that

[stoic socket]

It’s under the server edit page iirc

[sturdy swan]

I was having access to it but now it shows only ownership acc

[stoic socket]

The new perms system means that the owner needs to create a team, add you to it and then transfer server to the team

[mossy tulip]

why people cant post reviews in my server site

[stoic socket]

What issue?

[mossy tulip]

idk my friends told me that they click the button 'post' but it doesnt post

[stoic socket]

It doesn’t go live straight away

[mossy tulip]

yep

my friend clicked like many times

[mossy tulip]

how to solve it

[gusty wave]

who do i contact if i got issues with changing top.gg bot creator thing

[long ferry]

Use teams to add / remove creators

[gusty wave]

smart

[sturdy swan]

hello i need help

[steel cloak]

Yes

[blazing basin]

what help do you need? You probably need some mental help too

[south flame]

iframes work in descriptions, right?

[sturdy swan]

hmm

[south flame]

yeah..? just tell us

[sturdy swan]

u cant vote for bot

epic rpg bot i asked their mods they said it may be coz of topgg bug or something so

should i show pic??

[south flame]

yes please

[sturdy swan]

cant vote

[south flame]

.......................................................

you have already voted.

[sturdy swan]

no

[south flame]

it says right there

in big clear text

????????

[sturdy swan]

now see

the cd is still there

[south flame]

it's a problem with their bot then.

go ask them again

[sturdy swan]

i asked if it was bug they said it was top.gg bug

[south flame]

it's not a top.gg bug.

[sturdy swan]

hmm

they said something like that

[south flame]

if it was a top.gg bug, it would be a pretty bad problem, and they would have made an announcement probably

[sturdy swan]

i didnt open discord for like 18hrs so i should be able to vote but

[south flame]

well then, maybe reload the top.gg page

[sturdy swan]

hmm the problem was since like 3 hrs ago

so how many times do u think i reloaded the thing?

[long ferry]

@sturdy swan try re-voting in a full 12 hours

[torn flare]

LMFAO

[sturdy swan]

hmm

[torn flare]

DUDE

[sturdy swan]

damn

[torn flare]

WHAT THE HELL

[sturdy swan]

almost opened that thing

[torn flare]

its a scam

[sturdy swan]

yea

ik

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

Was handled, please move on

[sturdy swan]

ok?

[sturdy swan]

i will do it i guess

https://top.gg/bot/898312669533200416

[pastel glade]

Is there a link to add the top.gg bot to my server? If so, can you dm me?

[long ferry]

https://top.gg/servers/invite

[torn flare]

there is an add to server button

[long ferry]

Yes I'm aware

[pastel glade]

So what does the bot do?

[long ferry]

Track stats

[fierce smelt]

Does top.gg not support custom css anymore?

[real laurel]

we still do

[fierce smelt]

I am not able to edit the css for the components such as the profile pic of the bot on site with new theme

is it due to it still being under review or something?

[real laurel]

profile pic is a different issue

it's a known one and is being worked on

[fierce smelt]

ah okay

[tight marsh]

The refresh data button doesn't work

After I pressed the button and reloaded the website this text appeared.

[mossy tulip]

help

[vagrant wigeon]

its known that the button doesn't work, there is no eta for a fix though

site seems okay for me, if you refresh does the text still appear?

[tight marsh]

It appears about 1 second because i refreshed the website again and it disappeared

[exotic wagon]

Hey so I need help with twitter. I am trying to report an account for impersonating my business but the instructions I was given is to send a photo ID that matches the name of the account or a photo that shows I own the name of the account. What information do I send if the account I am reporting is the name of my discord bot. I created an account for my bot but I don't want others to think this fake account is the official account.

The twitter account I am reporting is EverythingBot. My account is EverythingBot2 because the other one was taken.

[cobalt sleet]

That's not related to top.gg support

[exotic wagon]

Ik but I don't know where to ask this

[cobalt sleet]

#general maybe?

[exotic wagon]

Ok

[sharp dune]

Greetings. I've tried to request auctions access multiple times but no one has gotten back to me for over a month. Can I please be granted access?

[stoic socket]

you need to wait to get access

there is no eta or official time for getting access

[sharp dune]

Understood, thanks.

[sturdy swan]

am i allowed to use cool foonts form coolfont.org in my bot description

ok!

[mortal wing]

oh yea

you can

go ahead

[sturdy swan]

really?

i would like some mod to clarify instead thanks

[mortal wing]

okay?

[sturdy swan]

ok

[slender falcon]

Yes you can

You can do anything with your description as long as it follows the rules

[sturdy swan]

Okay

like because i thought it makes

[slender falcon]

for reference #rules-and-info message

[sturdy swan]

your description larger

[edgy pivot]

hello

My friend

ᴀʙᴜᴢᴀʀ#2021

did the proccess for unban in TOP.GG

but he stil didnt get Unbanned

[agile prism]

How Can I Solve It ?

[mortal wing]

rather he got declined or he needs to wait

[edgy pivot]

like for wha can he be declined

[agile prism]

@cobalt sleet

[mortal wing]

he has a reasonable ban

[agile prism]

Lol

Oh, thx

[sturdy swan]

dm ad to mod be like....

[edgy pivot]

man he is sorry for it

like

he said he wont

do it

[mortal wing]

Well did he email [e-mail]

[vagrant wigeon]

get them to email [e-mail]

[mortal wing]

Oh

right

my bad

[vagrant wigeon]

nw

[stoic socket]

Add as product

It’s broken

You can’t apply for a bot but you can still bid for a bot or server when you get access

[sturdy swan]

@zinc oracle sir aprox how many time take to get verification if submited yesterday night !

[zinc oracle]

1+ week

[sturdy swan]

@zinc oracle k sir

[stoic socket]

ghost ping

oh it was you

[onyx minnow]

HI HOW I CAN ADD ME BOT ?

[cobalt sleet]

-zendesk submit your bot

[wild stone]

Top.gg Support

How to use Top.gg
How to submit your bot

[onyx minnow]

ty

@cobalt sleet iam getting a error

[tardy trellis]

Hello

[onyx minnow]

Your application is not public

[tardy trellis]

I got 15$ but where can i claim it ?

[cobalt sleet]

Go to your bot's settings on the Discord Developer Dashboard and make it public.

[onyx minnow]

i did

[wild stone]

@tardy trellis

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[cobalt sleet]

Are you sure you're using the correct ID?

[onyx minnow]

i do

[cobalt sleet]

When did you make it public?

[onyx minnow]

5min ago

[cobalt sleet]

You might need to wait a moment then. Try again in 30 minutes.

[onyx minnow]

Ah Alright Then . TY For Your Time

[cobalt sleet]

No problem!

[tardy trellis]

@cobalt sleet

How can i see how much money I have in top.gg

[cobalt sleet]

You don't have any money. You have auctions credits.

[tardy trellis]

So , how can i use them

[cobalt sleet]

(see the message you were pinged with above)

[cobalt sleet]

^

This will answer 99% of your questions

[tardy trellis]

I mean

So

I can buy anything from any bot ?

[cobalt sleet]

No. Read it again.

[tardy trellis]

Why only for auctions ?

[fossil pewter]

will my bot change the nane automatically on the site after changing the name from the application?

[stoic socket]

no

[fossil pewter]

so how do i change my bot name?

[cobalt sleet]

Because that's all we manage. We're not affiliated with any bots.

[stoic socket]

you need to refresh data - but the button is broken atm

[fossil pewter]

oww… oke

tq so much

[tardy trellis]

What auctions ?

😅 sorry i don't know anything

[stoic socket]

adverts

https://top.gg/advertise

[tardy trellis]

O

[cobalt sleet]

-auctions

[wild stone]

What are auctions? Click here to find out and click here to apply for access.

[stoic socket]

auctions does make it sound like you're getting a physical item

[cobalt sleet]

We only sell capybara plushies

[stoic socket]

[cobalt sleet]

I guess in that case NFT auctions don't make sense either then

[stoic socket]

truee

[tardy trellis]

Hwy

Byw

Btw

[fossil pewter]

yep it broke

[tardy trellis]

Can i buy nitro with these vote credits ?

[cobalt sleet]

No

[stoic socket]

no

[royal mountain]

How to use credit

[tardy trellis]

O

[fossil pewter]

keep spining and nothing happened

[cobalt sleet]

Everything was explained above @tardy trellis

[stoic socket]

@royal mountain

[royal mountain]

What to do with credits

[tardy trellis]

I can't understand anything above

[stoic socket]

read the message i replied with ( @royal mountain

[cobalt sleet]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[tardy trellis]

Nothing specially

[cobalt sleet]

Man I love the beginning of the month

[stoic socket]

lol

[tardy trellis]

They are just some in-game credit

[cobalt sleet]

No they're not

[tardy trellis]

Kinda

[royal mountain]

Use less credits

[stoic socket]

its for advertising on top.gg with. to apply go to https://top.gg/advertise

[tardy trellis]

Yes , i had hopes , like i can buy nitro with it and stuff 😅

[wild stone]

What are auctions? Click here to find out and click here to apply for access.

[tardy trellis]

Broke all hopes

😢

[cobalt sleet]

Woo I saw you

[median robin]

Pls help me I have apply for top.gg for my bot no message or rejectiom

Rejection

[stoic socket]

have you submitted it?

[sturdy swan]

@tacit zodiac, good day. I'm here because I created a request to remove my Top.gg account (request number: 15521).
So, I'm contacting you as you requested in your last response via email. Thank you for your help in advance!

[stoic socket]

DM them

[cobalt sleet]

-upto

[wild stone]

@median robin

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[median robin]

Yes 2 days ago

[stoic socket]

then wait

[median robin]

Yes

Ok

Okk

[sturdy swan]

Can't seem to do that. I get the error "Your message could not be delivered. This is usually because you don't share a server with the recipient or the recipient is only accepting direct messages from friends."
Do I have to friend request them in order to be able to DM about my request?

[stoic socket]

I think every mod/team member has DMs open

check your privacy settings

[sturdy swan]

Thank you!
Yeah, I had to change them

[stoic socket]

alr

glad it works

[sturdy swan]

Sent the message

Yeah, thank you again!

[stoic socket]

🙂

[desert tide]

hi, servant of niris is down?

[cobalt sleet]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[stoic socket]

https://top.gg/bot/633046673026973706

https://i.capy.host/ygnqc82r

[misty wren]

how long does it take to analyze the bot on top.gg?

[stoic socket]

1 week+ atm

[misty wren]

ok thanks

[static fiber]

Hello savez vous si le bot Garett a était vérifie ? Merci de votre réponse

[stoic socket]

@wild stone vous enverra un DM s'il est approuvé par top.gg

[static fiber]

Sa marche merci

[stoic socket]

pas de problème

[tender surge]

Can I delete a bot from top.gg?

[stoic socket]

yes

[tender surge]

How?

[stoic socket]

https://i.capy.host/coLmEt95

[sturdy swan]

@stoic socket thanks a ton for the tip one final question - is there a list of commands for this somewhere? scouring the site for it but there's no list anywhere..

even the comments to this bot mention there are none

https://top.gg/bot/422087909634736160

[stoic socket]

Which bot?

Oh

[sturdy swan]

the top.gg one

[stoic socket]

There is only one command

-ping

[small lantern]

Pong!

[sturdy swan]

got it ty

[stoic socket]

np

[hasty lily]

why does my bot dont have an image on my top.gg botpage?

[stoic socket]

It needs manually refreshing - but the refresh data button is broken atm

[hasty lily]

ohh okay

[sturdy swan]

thanks again for all the help, tell your boss you deserve a raise! @stoic socket Alt-davey out ✌️

[mortal wing]

dang

[mortal wing]

my guy is unemplyed but yea

[sturdy swan]

D:

[mortal wing]

ly bun

[sturdy swan]

I need help gaining access to my server's top.gg page. I also need access to see how to add the vote tracker app's settings to my server.

I don't understand why I can't get on. I logged out and logged in.

[vagrant wigeon]

@sturdy swan Hi! Are you the owner of the server?

[sturdy swan]

Hi, I am the co-owner of the server with my friend. I set up the top.gg account not my friend and every other function in the server.

[vagrant wigeon]

Ah yeah! With the new changes only owners can edit it by default. If you want to be able to edit the server, you need the owner to create a team, then add you and the server to the team

[sturdy swan]

Was this change made today? What do I do after this change is made? Proceed as normal?

[vagrant wigeon]

It was made recently, if the owner transfers the server to a team with you in it you should be able to access it as you were before

[pastel glade]

` I gave my server to top.gg, but the main problem is that after voting, it says that this person voted for my server. What bot can I decrypt it with and what is the prefix?

[sturdy swan]

Can I have the steps so she knows how to setup a team please?

[vagrant wigeon]

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[stoic socket]

you can either setup a webhook to see who voted (https://webhook-topgg.com) or use a bot like Vote Tracker (https://top.gg/bot/479688142908162059) which can do things give a role when they vote

[sturdy swan]

thank you for your help!

[vagrant wigeon]

no worries! Let me know if they are unsure about anything

[sturdy swan]

i will

[sturdy swan]

How do I add an owner?

[vagrant wigeon]

create a team and add the other person to the team

[sturdy swan]

make a team and add with id

[vagrant wigeon]

then transfer the bot to the team

[sturdy swan]

How can I make a team/add a owner on your wesite?

[vagrant wigeon]

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[vagrant wigeon]

like that ^^

[sturdy swan]

where?

[vagrant wigeon]

Then to add an owner, you add their ID to this page

[vagrant wigeon]

ahh, you need to submit the bot first

[stoic socket]

beepbeep

oh this is support

[vagrant wigeon]

:(

[sturdy swan]

There’s no way for me to do? She says she doesn’t know how to do it.

[vagrant wigeon]

I believe you could make the team and add them to the team as admin. All they would have to do is transfer the server to the team. They would then need to accept the team invitation on the invitations tab within their profile. Transferring the server can be done by going to the edit page, click "transfer ownership" then they select the team you made

if it would help i dont mind them dming me so i can walk them through it

[sturdy swan]

I’ve reached out. She went offline again. Hopefully I’ll get a response

[sturdy swan]

How do I do this step you mentioned myself?

[vagrant wigeon]

creating a team?

-team

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[sturdy swan]

How I transfer it or however it's done. I'm not the owner

[vagrant wigeon]

thats how you do so, then to add them to a team you input their ID on the "member" tab

[sturdy swan]

I put the name of my server as the team?

[vagrant wigeon]

You can name it anything

[sturdy swan]

Ok, sounds good!

How do I copy member ID? I don't see it as an option.

[vagrant wigeon]

https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[swift slate]

Hi, how i can change my bot profile image in web?

[sturdy swan]

I keep submitting the team and it disappears when I refresh. When I copy the ID on the desktop it doesn't show a pending invite either.

[last veldt]

@half swallow https://top.gg/bot/new here is the link to add your bot to the site

[sinful elk]

I keep getting a 500 error when trying to log in

[long ferry]

clear cache and cookies

[sinful elk]

That didn't fix it

[sturdy swan]

amongus

[long ferry]

what about a different browser?

[sturdy swan]

I keep submitting the team and it disappears when I refresh. When I copy the ID on the desktop it doesn't show a pending invite either.

[long ferry]

caching related if you're referring to it not showing up on your profile

If you actually did it several times now, you might end up with multiple teams now

[sturdy swan]

Can I know how to fix it please

[long ferry]

Try checking on your profile later

[sinful elk]

Switching to Chrome worked, Opera Mobile didn't. Thanks

[tribal vigil]

Hi everyone, I have pressed the report button by mistake on a comment given on my bot's page. Can someone help me to get back the comment so I can reply to it? Thank you

[sturdy swan]

That’s it?

[long ferry]

Yup just try later

[long ferry]

can happen, you'll have to wait until that report is processed

[tribal vigil]

Thank you.

I do think the comment and vote is fake, can I do anything about that?

I can prove it's fake

[long ferry]

-zendesk review guidelines

[wild stone]

Top.gg Support

Guidelines
Review Guidelines

[swift slate]

The profile bot image not update in website, any idea?

[long ferry]

if it actually is in violation of our review guidelines, it will get processed

Refresh data is what you should normally use, but thats not functional at the moment

[tribal vigil]

The review is fake as the user never used my bot but left a bad review.

[swift slate]

Okay, ty

[coral dawn]

I keep pressing submit on my bot and it is not working. There is no errors. Please help.

nvm

[long ferry]

it was already submitted 2 minutes ago

[umbral hill]

i want to apply for auction, but when promted for my bot, it says I don't have a bot, even while I do

[long ferry]

use other product

[wary juniper]

Trying to setup vote Tracker and greeted by this lovely error

[long ferry]

you cant use webhooks when your bot is not approved