support

[quasi crest]

I already pressed

[spiral frigate]

so ur saying i should apply now 🤔

[grand ravine]

then you'll need to wait until they solve the button's issue, it's a known one

[quasi crest]

For my issue right?

[grand ravine]

you can watch for updates regarding it on the github issues

[grand ravine]

the refresh button not working

[sturdy swan]

works

[grand ravine]

it started happening about 2 weeks ago, they're already working on it

[quasi crest]

Okay, Thanks I’ll wait for that

[grand ravine]

I'm saying to don't expect quick access

[spiral frigate]

ok

[sturdy swan]

help its saying ur form has some error but nothing is like that there

[grand ravine]

do you have long tags?

[silver lichen]

hi my bot profile picture wont load on top.gg for a few days, refresh data doesn't fix

[long ferry]

refresh data is not functional at the moment

[silver lichen]

ok thanks

is there a topgg changelog

[long ferry]

theres not

[silver lichen]

ok thanks

[sturdy swan]

@long ferry two issues in one video

actually three

1. the ad is skippable by moving the seek
2. vote button appearing before ad finished
3. seems to be a cache issue but I can't vote

[grand ravine]

check the context

[sturdy swan]

relog in

[grand ravine]

1 - supporting
2 - no ads

wrong server dude

read point 1

[sturdy swan]

this is why i have him on my block list

anyways i haven't opened topgg in a long time so maybe the third problem was a cache issue ig

log in again if it says no perms

sticky navbar is the reason society fails

doesn't seem like high priority issue

[long ferry]

Can't reproduce

[sturdy swan]

can't play the video

[long ferry]

skill issue lemme get a lower resolution one then

[sturdy swan]

also
i was on a search result page
and i scrolled really far

[stoic socket]

I get sticky nav bar and no video playing too

[long ferry]

Nope not in search either

What device

The navbar being sticky is normal, just your browser not formatting it correctly

[sturdy swan]

vivo v5s
android 7
chrome latest

[long ferry]

And the video not fully playing is due to you entirely skipping it, which you shouldn't

And which shouldn't be possible either

[stoic socket]

iPhone XR on both safari and chrome

[long ferry]

Safari?

[sturdy swan]

also the search bar is disappearing when the sticky navbar covers the search button

[long ferry]

Oh nvm

Shrug then

[sturdy swan]

low priority

[long ferry]

Not reproducible on newer devices on chrome, so can't help

[sturdy swan]

who else goes back to change their search query after scrolling a precise amount

oh yeah and also my session expired so that's why i can't vote

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[long ferry]

-auctions

[wild stone]

What are auctions? Click here to find out and click here to apply for access.

[prisma kelp]

Why I don’t get notification when I edit my bot

[long ferry]

Logs are hidden at the moment

[sturdy swan]

oh

why tho

[long ferry]

Some exploiting happening in logs

Disabled for the time being

[bold eagle]

Hello! My main scripting language is python. Which app do you recommend for python language. In replit i have to go back to website each 2 hours to re run bot since it goes offline. This is very annoying

[stoic socket]

#development

[bold eagle]

can u help in #development

[long ferry]

ask there and wait

[verbal mural]

Hi , why I can't see the icon of my discord bot on the website ?

[long ferry]

because it isn't fetched, it should normally be done using the refresh data button

which does not work right now

[verbal mural]

it's like this since i changed it i think one month ago

or when i try to switch theme , it's saying Your form contained some validation errors

[long ferry]

themes can only be forced when using css

and forcing themes doesn't save at the moment

[iron shadow]

my bot has been approved, when I get bot developer role

[sturdy swan]

my bot has been in your verification center for 2 days but I didn't get a reply until now
Bot Id:
911040188325691413

[long ferry]

read this #support message

[sturdy swan]

the bot is in the verfiaction server but i got no reply untill now

[stoic socket]

that means its still waiting to be reviewed

but there are certain feature(s) that need checking over

[sturdy swan]

oh

thanks

Hello I would Like to transfer ownership of my bots from this to my new account. Whom shall I contact for that as transfer ownership option aint working?

[stoic socket]

DM a mod

[sturdy swan]

Alright thanks

[long ferry]

Delete the bot and resubmit it from your new account

[weary cosmos]

hello

i refresh the data of my bot on top.gg

but the info no update with official discord

[mortal wing]

Known issue

[light ermine]

Breh god knows when will it get fixed

[cold fable]

so can i send the images here?

[sturdy swan]

yep

[cold fable]

I even kicked the bot and invited it

[sturdy swan]

Just put a custom invite link

And don't click "Create Invite"

[stoic socket]

they have

[sturdy swan]

Don't click that button

It's useless

Just put the code

[lost elm]

my bot will review when؟

[sturdy swan]

Takes around 2 weeks

Be patient

[stoic socket]

a week+

[lost elm]

I want to amend my application, what should I do?

[sturdy swan]

Amend?

[stoic socket]

edit

[daring moth]

Hi
In server listing there's an option to give role to users who vote.

How long is that role for ?

[stoic socket]

12 hours iirc

[sturdy swan]

Until the votes expires I guess

[lost elm]

yes

[sturdy swan]

Go to your bot page, click "Edit".

As simple as that

[daring moth]

Ok thanks

[lost elm]

plesae send picture easy

[sturdy swan]

Go to your bot page, click the button where it's written "Edit".

Easy.

[lost elm]

How do

[sturdy swan]

Go to your bot page

On top.gg

Then click edit

[lost elm]

one minute

[lost elm]

my bot being on review

[sturdy swan]

And what do you want to do now?

[stoic socket]

https://i.bigbun.dev/1PRlVmgK

[sturdy swan]

Just wait until your bot is reviewed, easy.

[sturdy swan]

what if the bot gets declined because of wrong description

[lost elm]

How do I know my bot refuse or accept?

[sturdy swan]

Then you will get informed

[sturdy swan]

You receive a private message from @hidden root

[lost elm]

ok merce

❤️

[sturdy swan]

[long ferry]

Doesn't sound related to top.gg

So probably #development

[misty wren]

my bot has not been accepted on top.gg, i have read all the guidelines and there is nothing wrong, can someone help me?

[vagrant wigeon]

hey! you only submitted your bot today, the current waiting time for bot review is 1+ weeks at the moment @misty wren

[misty wren]

ok! Thank you

[vagrant wigeon]

no worries!

[low fossil]

hello, I want to add my bot, but when I click Submit, it is not accepted even though there is no error in anything.

[real laurel]

Refer to pins

You'll find your answer there most likely

[low fossil]

thx ❤️

so what should i do now

[real laurel]

Wait

Just wait, that's all

[low fossil]

thanks

[tired bane]

How can I delete my bot from site ?

[long ferry]

Use the delete button

[sturdy swan]

Is that usually for my application to take 7 days?

[stoic socket]

yeah

https://i.capy.host/XIZrNfvg

[sturdy swan]

Ok thx

[raw spire]

probably a dumb question, but where you can see your created server and bot pages on top.gg ?

[stoic socket]

https://top.gg/user/359057297026318337

[raw spire]

WTF? 😄
Look what I see:

[stoic socket]

https://i.capy.host/hTvnAISF

try ctrl + shift + r

[raw spire]

Ok, that fixed it 😄

I was like, how can I not find it anywhere 😄

[stoic socket]

lol

[sturdy swan]

Is it true that on the top.gg you can only add a bot with verification?

[stoic socket]

no

you can add any bot, regardless of its verification status

[sturdy swan]

Okay, Thanks.

[silent barn]

i moved my bot to other application how should i change invite link ( or delete second one )

thanks, mr useful

[grand ravine]

it is, however, recommended to wait verification before submitting

[sturdy swan]

funny

[grand ravine]

cuz you might get invite bombed as soon as you get approved

[sturdy swan]

less likely wont

wait what'd I said

[tacit finch]

So why i have this ?

[real laurel]

because you haven't added it

[tacit finch]

bruh

i did it

[crude zodiac]

I still can't refresh my bots avatar on the page for like more than 2 weeks now, is it known why there is this problem? Many users are already wandering why there's no avatar on the site

[elfin star]

Is there a way to see what rank you are out of all other bots listed?

[real laurel]

the issue is known and the devs are working on it

as we've stated many times

[crude zodiac]

Okay, sorry for asking again, I did not know this

[real laurel]

no problem

[sturdy swan]

How can I fix this

[real laurel]

what is this for?

auctions?

or premium

[lone anvil]

thats fastspring, so probably auctions

i think?

but they're not supposed to have auctions access so uh

[real laurel]

but they've made bids before

as old as july of 2021

[lone anvil]

oh

[lone anvil]

pretty sure this is based on the country you live in due to tax rates

[sturdy swan]

It’s for auctions, but I am in Canada

[real laurel]

could you ask in #auctions-support?

[lone anvil]

CA = Canada

and yea i just gave you perms for that channel

[real laurel]

we'll be able to better help you there

[white thunder]

If my bot uses slash commands, what do I put the prefix as?

Do I just put it as “/“?

[zinc oracle]

yeah, thats fine

[white thunder]

Ok

[sturdy swan]

woah, 1+ weeks!?

It used to be 2 MONTHS

What did you guys do

[vagrant wigeon]

yeah its much speedier now

[sturdy swan]

That's insane

keep up the good work

[lime igloo]

so i changed the name of my bot a few days ago and its still has its old name on the top.gg site. how do i change this?

[long ferry]

normally by using the refresh data button, which does not work at the moment

[lime igloo]

ok

i thought it would auto refresh after a few days

[stoic socket]

that should be a feature ^^

auto refresh bot data every month or so

[zinc oracle]

I doubt that will be added, as we have so many bots that its just not practical to, especially since most bots don't change their name ever, and their pfp changes rarely, maybe a few times a year(and this is really just a small number of bots).

[urban edge]

why can't i bid?

[long ferry]

also please use #auctions-support

[urban edge]

just did, sorry

[jaunty bluff]

When will the button be repaired? Update the data?

I need it to update my bot's profile photo and name?

[long ferry]

There's no eta

[sturdy swan]

I put the id of the bot correctly and it does not let me please help

[solid flax]

why am i seeing this if i wrote everything?

[zinc oracle]

bots need to be manually reviewed by our bot reviewers before they are listed

[sturdy swan]

I put the id of the bot correctly and it does not let me please help

[sturdy swan]

I get an error when I put the bot id

[solid flax]

OK thank you. how long is the waiting time?

[zinc oracle]

try a different browser, or clearing your cache

[zinc oracle]

1+ week currently

[sturdy swan]

Ok

[solid flax]

Ok thanks

[sturdy swan]

I did what you told me, it still gives an error, the bot must have days of created or not

[coarse bough]

https://gyazo.com/9a45577232d76e210ca9f1dc8639cd46

is this a intended feature

[zinc oracle]

just to double check, you are copying the client id, not the application ID correct?

[sturdy swan]

I am copying the client id, I mean the bot

[zinc oracle]

seems to be visual, when i visit the page it shows 0

[coarse bough]

ah alright

[zinc oracle]

and it looks something like 915022700274122832?

[sturdy swan]

Yes

[zinc oracle]

try again later I guess, might just be a temporary issue

[sturdy swan]

this 91502270 and etc

[sturdy swan]

OK thanks for the help

[stoic socket]

what is your bot id?

[sturdy swan]

914973317616762880

[stoic socket]

what stage do you get up to

do you enter the id and then it breaks?

or do you submit the bot and it breaks?

[idle steppe]

idk if I am using the channel for the correct purpose:
I was wondering if anyone knows a bot, which you can use for random drops.
Basically the bot is randomly writing a message with an emote on a random channel from a given channel list, at random times and the first one to react is the winner.

[stoic socket]

#general

also search for it

not asking

mods tend to not allow it

[sturdy swan]

is this a dragon ball legends server?

[stoic socket]

no

[sturdy swan]

oh then

[sturdy swan]

I do not understand but when I put the bot id it appears that the id did not exist and I already checked it 4 times

[idle steppe]

Well I searched for this and I figured out that asking in a community which lists discord bots might get me an answers. Thank you though 🏩

[stoic socket]

https://top.gg/servers/696794501389221899

i checked and their id is valid

[stoic socket]

try clearing cache

https://i.capy.host/2QGYpOEi

[sturdy swan]

that was the one I put but not the same

[stoic socket]

it works putting it in

[sturdy swan]

?

where

[stoic socket]

https://top.gg/bot/new

[sturdy swan]

I already had everything in Spanish and he wouldn't let me

[sturdy swan]

Grax

and from description that I have to place the commands?

@stoic socket

[stoic socket]

describe the bot and the commands

[sturdy swan]

in Spanish or English I am Spanish-speaking

[zinc oracle]

either

[sturdy swan]

Grax*

Ya?

[stoic socket]

yep

now wait for a bot reviewer to review it

[sturdy swan]

Grax

[wintry oriole]

can I have cake role please? tis my birthday!

[tacit nest]

.

[long ferry]

sure sure, grats!

a team allows other users to make changes towards your bot

[tacit nest]

Like,?

[wintry oriole]

thanks :D

[tacit nest]

And how to delete user from team

[long ferry]

not sure what you mean with Like, a team is basically for that

sharing access to a certain bot/server

[long ferry]

by going to your team -> Members -> removing the user through the trashcan icon

[tacit nest]

Oh no

I mean

The bot members

The owners

[long ferry]

You can transfer a bot to a team to remove currently listed creators on a bot, they wont disappear visually though

[tacit nest]

Ok thx

[sturdy swan]

on the website, it says my server is locked, is that something i did or is that done by people outside?

it says it was locked for the following reasons and nothing is written at all

[long ferry]

According to our logs, seems like your server was previously named "NSFW heaven", which might've resulted in that lock

contact @tacit zodiac in that manner

[sturdy swan]

thanks! yeah the server is fully sfw now

[cobalt sleet]

Happy birthday @wintry oriole!

[gloomy shell]

this is support mac smh

[cobalt sleet]

[real laurel]

i think

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[gray flax]

I am believing discord.js have a serious bug

[real laurel]

then you should probably tell those at discord.js, not top.gg

[sturdy swan]

I have another account and I'm going to that one and with this I put the bot on top I'll have problems with that

[ruby swift]

I changed my bot name but it still has not changed on the site, what do I do

[real laurel]

gotta just wait, it's a known issue

[pastel arrow]

vanity names were removed from top.gg?

[real laurel]

for certified bots?

[pastel arrow]

ye

[real laurel]

i dont recall that change ever being logged

i can ask the team if you want

[pastel arrow]

i had a bunch of stuff using my bot's vanity url, and how its getting 404 everywhere

[real laurel]

might've been something that wasn't ported over from old to new site considering certification is depricated

[pastel arrow]

yeah it seems vanity urls are broken atm

[real laurel]

yeppers, thanks for the heads up

[pastel arrow]

it still exists in the edit page, so it wasnt removed

[real laurel]

notified the team about it

[pastel arrow]

👍

[sturdy swan]

What causes this code block?

I didn't use a <pre> tag

Specifically I put

<!-- Primary Body -->
<span style="
    white-space: normal;
    margin-left: 18px;
">
    <h3>What do we do?</h3>
    <span>Tricorder is a unique Discord bot allowing you to view TikToks, Reels, look up Instagram/TikTok users and much more, with the click of a button!</span>

    <h4>Watch Videos</h4>
    <span>Get TikTok and Instagram Videos, Reels, and Posts <i>without</i> any watermark by just posting the link in chat!</span>
...
</span>

ah it's the span

nevermind

[sharp rover]

I updated my bots avatar but it is old one in top gg

[sturdy swan]

it takes time

you can click "refresh data"

[sharp rover]

It dosent work

Tried

[sturdy swan]

nice

[sharp rover]

Many times

[real laurel]

refresh data not working is a known issue at the moment

please be patient until it's fixed

[sly hollow]

How to add my server on top.gg
It always shows this when I logged in

[sharp rover]

@real laurel ok ty

[cursive bolt]

This is probably the wrong channel but:
Can any Discord bot with a top.gg page add a vote command with the link to it to allow others to vote?

Ping on reply please

[small mica]

Yes

[sturdy swan]

are themes working?

if so how do i set it

[cobalt sleet]

Yes

[small mica]

Also why does it show the bot support server in the list of servers bot is in?

[cobalt sleet]

If you mean preferred theme in the bot page settings, that doesn't work.

[sturdy swan]

does website url work

[small mica]

That server ID setting is empty in settings

[cobalt sleet]

Please DM me your page url

You need to DM a moderator and prove ownership of the bot (by bringing it online and changing the status message for example).

Please DM me the page url

[sturdy swan]

I've been waiting for him for 2 hours and he's still sitting like that

[cobalt sleet]

-rdissue

[wild stone]

The Development Team is aware of the Refresh Data feature not working.
We apologize for any inconvenience ask for your patience until the issue is fixed.

[sturdy swan]

tf is bread town why is it in my server list

[sturdy swan]

You probably had permissions there

i used to but i left that server like a year ago

shrug

"known issue"

anyways

@pliant mauve stinky delete h bot

780810856162000936

no reason for it to be alive

[pliant mauve]

alr

[sturdy swan]

do NOT make me whitename

@cobalt sleet can you refresh date on my bot? 😄

Is that even possible

[cobalt sleet]

It's broken for everyone. Even mods. Sorry.

[sturdy swan]

^

[severe ledge]

Hello i need help

how to add this button

i think this wrong area ?

[trim light]

hello, so i was able to send a test to my webhook like 2 minutes ago, and then now all of a suddent it stopped working

isthere a limit to tests?

[dull stirrup]

It is kinda, but I can hel you anyway.

[severe ledge]

Please Help Me bro im searching for this .

[dull stirrup]

Give me a moemnt...

[severe ledge]

Thanks

[jaunty orchid]

do it from devs portal

it is easy

[dull stirrup]

Discord are testing an "Add to Server" button for bot profiles. You can head to the Developer Portal to complete the following:

• Set up your default invite link. Tell us what permissions your bot needs to function, or add a custom URL, and see the "Add to Server" button show up!

• Add at least one tag to help classify your bot. You can add up to 5 tags. Be thoughtful about the tags you use, since the more accurate you are, the easier it will be for new users to find, learn about, and start using your bot!

This is opt in.

[severe ledge]

thanks

[jaunty orchid]

someone know how to install packages in offline apps

[long ferry]

#development

[jaunty orchid]

ok

[sturdy swan]

it shows that my id is in creator list but i am unable to edit it so why?

[ruby swift]

Bruh I did that for 5 straight minutes

I changed my bot name but it still has not changed on the site, what do I do

I been waiting 6 hours for it to change

[long ferry]

Normally you should use the refresh data button, which is not functional at the moment

[ruby swift]

I just want it to change before it gets approved

[long ferry]

You can't at the moment

[digital canyon]

How to change the bot's logo , I am not able to find the option for that

[long ferry]

See above

[digital canyon]

okk

[sage monolith]

how to remove 1 co owner of bot from top.gg?

[long ferry]

create a team and transfer your bot to it

[sage monolith]

i didn't meant that

not from dev port

[long ferry]

teams on top.gg

[wild stone]

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[long ferry]

-team

thats how you remove co-owners on a bot

[sage monolith]

-botinfo 855476492146573332

[wild stone]

Serum

A 24/7 music bot which stays in your server vc for 24/7 and provides high quality music…
Spirit Music has total 25 commands.

ID

855476492146573332

Username

Serum

Prefix

Server Count

0 servers

Monthly Votes

104 monthly votes

Total Votes

196 total votes

Tags

Music

Owners

@sage monolith
@candid moth

Nov 30, 2021, 9:51 AM

[sage monolith]

@candid moth

i want to remove this one ^^

[long ferry]

yes, create a team and transfer that bot to the team

[sturdy swan]

@hidden root

[quasi crest]

Hello, is there any way to create a widget for my bots page on top.gg? I would be happy if anyone can send links.

[stoic socket]

yeah there are widgets

https://top.gg/api/widget/866364881917837312.png

https://top.gg/api/widget/BOTID.png

https://top.gg/api/widget/BOTID.svg

[quasi crest]

Oh, like that, I've just tried the svg format, Thank you!

[stoic socket]

yep

no problemo

[quasi crest]

Hello, @stoic socket Sorry for pinging, It seems isn't working for my bot. How can i fix it?

https://top.gg/api/widget/854253347597975572.png

[stoic socket]

is your bot approved?

[quasi crest]

Yes

[stoic socket]

hmm

odd

@quartz willow ^^

[quasi crest]

top.gg/bot/854253347597975572

I thought its approved you can check?

[stoic socket]

Its approved because I can view it

if anyone can access it then its approved

[quasi crest]

Lol :=)

[stoic socket]

a few people have said about widgets not working recently

[quasi crest]

I know, but just want to second check

[quasi crest]

Maybe same thing as happened to refreshing data button.

[stoic socket]

Yeah

Well I pinged Xet so lets wait for a response

[quasi crest]

Yes, Thanks, I'll wait.

[long ferry]

Likely because of that unicode in your bots name

[raw thunder]

hi

[prisma kelp]

When logs channel will open?

[long ferry]

There's no eta

[compact steppe]

can I ask for bot help?

[hollow trellis]

No we don't give support for discord bots

[sharp rover]

Why my bot's avatar isn't showing up

[hollow trellis]

only top.gg related

[hollow trellis]

clear cache

[sharp rover]

@hollow trellis ok

[hollow trellis]

if that didn't work check if ur issue is in the pins of #support

[sharp rover]

Ty

[slate gate]

how the Top.gg certification works?

[stoic socket]

#development

[stoic socket]

you can't get a bot certified anymore

they discontinued the programme

[waxen estuary]

are top.gg's vanity URLs broken?

[stoic socket]

they don't provide vanity urls

[waxen estuary]

[stoic socket]

ah you're certified

they don't provide them anymore so i'm not sure if changing it is still a thing

[waxen estuary]

it was working, but today the vanity URL is returning 404

[thorny basalt]

What is the problem ? don't put banner

[sturdy swan]

bug

[stoic socket]

you need the image url

https://media.discordapp.net/attachments/714045415707770900/902868240663990292/ezgif.com-gif-maker_2.gif @thorny basalt

[thorny basalt]

didn't work for me

[placid salmon]

search seems to be mega broken. First servers wern't in vote order and now apparently no furry servers exist

[long ferry]

you actually get them at 101

[sharp rover]

@long ferry can I get those vote credits in inr?

[sturdy swan]

google usd to inr

also you can't use them outside of topgg

[torn flare]

how do you see the queue position of your discord bot

[sturdy swan]

How to Create Vote link in top.gg Server

?

[coral cosmos]

Hi staff,

Who can I speak to regarding translations?

[sturdy swan]

What do you mean?

[coral cosmos]

Translations for the top.gg website

[sturdy swan]

Yeah, but what exactly?

Like, question or

issue

[coral cosmos]

Just a staff inquiry I guess

Not sure how to explain it.

[sturdy swan]

ah

Then, #site-translators those are the translator-management people haha

[coral cosmos]

Figured they would check this tab every now and then as well.

I'll try it out, thanks.

[sturdy swan]

No problem !!

@coral cosmos

Also, if they don't respond on the site (I think ur gonna contact them there...).. dm them here on discord

@Aurel#0001
@Mac#8888
@Nekomaki#0001

Others, that I didn't mention are admins.

[coral cosmos]

Cheers

[lone anvil]

psst

#site-translators exists

[sturdy swan]

I did

tell

[sturdy swan]

^

[unborn cradle]

add my server to top.gg and I get this 404 Oops! We can't seem to find the page you're looking for. Don’t worry, we will take you home

[long ferry]

Clear cache

[unborn cradle]

?

[unborn cradle]

How do I change the prefix on my server?

[long ferry]

@small lantern doesn't have commands

[unborn cradle]

How do I get users to vote on my server? I did all the steps and I get this.
Oops! We can't seem to find the page you're looking for.
Don’t worry, we will take you home.

[stoic socket]

You can only vote on the website, not on the bot

And try clearing cache

[lone anvil]

or adding a server/bot

[unborn cradle]

you can access the page thanks

[vale minnow]

I can't vote for any bot

vote crashed

[sterile glen]

how many days does it take to check the bot?

[obsidian locust]

works for me

[long ferry]

-upto

[wild stone]

@sterile glen

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

[long ferry]

What browser

[vale minnow]

chrome

Vote number is frozen

[long ferry]

Caching

[remote jolt]

credits

vote credits

[stoic socket]

@cyan flint do the thingy

command thing

[cyan flint]

-credits

[wild stone]

@remote jolt

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[sturdy swan]

I can’t edit a server on top.gg

I’m trying to edit it for a vote tracker

But it just shows this

ill now proceed

"known issue"

[stoic socket]

are you the owner?

[sturdy swan]

No

[stoic socket]

That might be why

[sturdy swan]

I thought I would be able to since I’m admin

And added the server

To top.gg

[stoic socket]

Read #site-status

[sturdy swan]

Okie

[frank lichen]

Where can I get dbl token?

[left vortex]

Hi - my server was suddenly removed from Top.gg a few days ago and I was never given a reason for this. Initially, I assumed this was an error, as the site listed my server twice, with one copy having the info that I had put there, but now that copy is gone and all that is left is a seemingly blank page. Clicking View leads to the link that I was using for my server page, which is now a dead link: https://top.gg/servers/420743073765785621

What happened? Were other servers removed, and if so, why? Would this have to do with me removing the bot from the server (it was flooding my logs a bit ago with nick and avatar changes so I removed it)? Is there a way to restore my server page to the site?

[quasi crest]

@long ferry Sorry for pinging, I've deleted that unicode emoji from my bots name, But cant refresh my bot's data.

[sturdy swan]

Ill proceed again

"known issue"

[sturdy swan]

@lone anvil

[left vortex]

Thank you ^^

[sturdy swan]

[cobalt sleet]

-zendesk add your server

[wild stone]

Top.gg Support

How to use Top.gg
How to Add Your Server to Top.gg

[left vortex]

Can you answer my questions? I am aware that I can readd my server but I'd like to know why my server was removed.

[sturdy swan]

[cobalt sleet]

There's nothing in the logs. Looks like you or one of your team members deleted it.

[left vortex]

I never gave access to my staff team and I do not recall hitting any sort of delete button.

[quasi crest]

I know already, previous messages shows this, I just wanted to point out why I couldn't delete that unicode emoji and create the Top.gg widget. Although, Thank you too.

[cobalt sleet]

Anyone with manage server permissions has permissions on your server page iirc

[sturdy swan]

^

[sturdy swan]

mh

[left vortex]

I never told them they had access. I will talk to them regardless and see if they did do that. If that isn't the case then I will come back here and ask again.

[cobalt sleet]

It wasn't removed by a moderator anyway.

We don't generally delete servers, we lock them if there's an issue.

[sturdy swan]

ok

[left vortex]

At the same time, though, given this:

Initially, I assumed this was an error, as the site listed my server twice, with one copy having the info that I had put there, but now that copy is gone and all that is left is a seemingly blank page. Clicking View leads to the link that I was using for my server page, which is now a dead link: https://top.gg/servers/420743073765785621
As well as the fact that my server is still listed on my profile: https://top.gg/user/2770923787774525440
I don't think it was deleted properly.

The screenshot I posted was taken when I posted my question.

[cobalt sleet]

There's nothing on your profile

[sturdy swan]

cache

probs

[cobalt sleet]

The server hasn't been added

[left vortex]

Just did a Ctrl-F5.

[cobalt sleet]

You need to follow the guide I sent originally

That's an unpublished server

[sturdy swan]

You own the server, that's why you see it. iirc

[sturdy swan]

[cobalt sleet]

-zendesk add your server

[wild stone]

Top.gg Support

How to use Top.gg
How to Add Your Server to Top.gg

[left vortex]

...Well that wasn't very professional was it? Let me finish typing.

[left vortex]

How was it unpublished and can you explain the seemingly-a-bug I detailed here? Why does clicking View lead to a 404?

[cobalt sleet]

[sturdy swan]

mac

[cobalt sleet]

Try clicking edit

[left vortex]

No fields are filled out, everything is gone.

[cobalt sleet]

^

I really have no idea how it ended up unpublished but it doesn't look like something that was done on our end.

[left vortex]

...Telling me to recreate my server does not answer my questions in the slightest. Why the 404, why is all my information suddenly gone? It definitely wasn't just unpublished.

I know how to edit and refill everything out but can I be assured that this will not happen again?

[cobalt sleet]

This is the only time your server appears in our logs.

If you kicked the Top.gg bot that might be why

[left vortex]

Kicking the bot did not initially cause issues, and it simply prompted me to invite it back in to keep information up to date. I was NEVER told that the server would be COMPLETELY removed from the site.

If it does eventually remove the server from the site then that needs to be made clear. It wasn't ever clear to me that this would happen.

[sturdy swan]

Surely

[left vortex]

...actually.

It's not gone, I thought I had kicked it but I just turned off logging.

So it's not the bot, and I heavily doubt one of my staff members would even touch the page as I never told them they could make changes.

Wait a minute I can still vote for it? https://top.gg/servers/420743073765785621/vote

[cobalt sleet]

Are you sure you actually published it in the first place? Because it never showed as published in our logs.

[left vortex]

If it wasn't published why are there 66 votes for it?

And even better, why is all the information that was on the page completely missing?

[broken glade]

Hey there! I'm trying to invite 560272977015603223 to the team, 247052919078588416, however they're not receiving any invites. Additionally, when they go to their top.gg profile, the URL has the ID 3721527623792918528, which isn't their discord ID, but replacing that with the correct ID also takes you to their profile.
https://top.gg/user/560272977015603223
https://top.gg/user/3721527623792918528

Any ideas? I've tried inviting both IDs and they're not getting anything.

[left vortex]

I hit Preview, and votes, member count, and emotes all propagate, as if the server was published. But all the information I added to my page is completely gone now.

[severe ledge]

how to make our bot ping less

and which location to host 🙂

[left vortex]

I don't want to pin the blame on you guys as that's not exactly ideal, but I did not do this. And if my staff had done something, it probably would have showed in your logs, yes?

[cobalt sleet]

As I said before, the only thing that shows is that you edited it, not that it was ever published. I suggest carefully following our guide on how to add your server and then checking in a private browsing tab to make sure it's actually public.

[left vortex]

You have yet to explain the 66 votes on the page

Can you vote for unpublished servers?

[cobalt sleet]

That's irrelevant, yes you can

[left vortex]

...that doesn't make any sense, but alright.

Okay, I'll look into reediting and publishing it, but that still does not explain why all of my information was removed.

[stoic socket]

https://i.capy.host/FMyDS5g4 why does it show that on a server

[cobalt sleet]

Top.gg uses Top.gg IDs and Discord IDs to identify users. As for team invites, that's broken right now.

[broken glade]

Okay sure, thanks - Are you able to manually add the user to the team?

[cobalt sleet]

Because it's an unpublished server and that view in from the "Preview" page

[stoic socket]

ahh ok

[cobalt sleet]

No, teams are broken right now.

[broken glade]

Any ETA?

[cobalt sleet]

Nope

[stoic socket]

that should probably be reworded as its implying that servers need approving

[broken glade]

Right, so you removed top.gg using Discord permissions to determine a users access level to editing Discord servers, and replaced it with your own teams feature, which doesn't work.

Is there any kind of work around

[left vortex]

Until I'm given an explanation for why all of my information was removed, I will assume that it is a bug on Top.gg's end which should probably be fixed. My server's page was not a 404 link before, I can 100% promise you that.

[sturdy swan]

https://throwbin.io/OyYHP2o
Help me with this Err_require_esm
Error and code is shared in throwbin

[stoic socket]

#development

[plush reef]

Are there any docs for top.gg package

[long ferry]

https://docs.top.gg

[plush reef]

thank you

[sick raven]

@cyan palm

[crimson hemlock]

Hi, is there anywhere where we can even change a bots logo? I cant seem to find it in the edit page, I am probably blind tho lmao

[sturdy swan]

The way to change this is with the "refresh data" button on the bots page. But that button is currently broken

[crimson hemlock]

Ok thanks 🙂

[sturdy swan]

👍

[sturdy swan]

hey man i got an issue

the edits I’m making for my server’s dash aren’t getting saved

[sturdy swan]

Sorry, don't know about this one..

ah

[long ferry]

caching related issue, clear your cache using ctrl+f5 after making changes

[sturdy swan]

I’m on my phone rn

[cursive patrol]

.

[long ferry]

look up how to clear your browsers cache on your phone

[sturdy swan]

great I can ping now

[sturdy swan]

aight, I’ll check it out

[brave stirrup]

Hi sorry just wanted to find out how do I change that information icon under my bots name to how much servers my bot is in like the other bots do?

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[brave stirrup]

So I will have to physically code that?

It's not an editable setting?

[leaden basin]

you have to post it from your bot yes

[brave stirrup]

I see thx and is it a one time code run or would it have to run every x amount of minutes?

[long ferry]

Its a simple request, you could either make it every x hours or just run it on will

[brave stirrup]

I see thx will make it run every day

[fringe relic]

Make sure to not run it on every second

Fastest rate limit in the west

[mystic bridge]

Help?

[real laurel]

With?

[fringe relic]

What?

[coarse bough]

where is the endpoint to find when someone last voted

all I can find is other user info

if thats even a thing

[stoic socket]

https://docs.top.gg

It’s there

[prisma kelp]

i can't see my pfp and my bot pfp

[stoic socket]

It doesn’t say when they last voted

[stoic socket]

Refresh data button is broken

[prisma kelp]

ok

[coarse bough]

does this only show 1 and 0? Doesnt show the amount of times they actually voted

doesnt seem to say

[long ferry]

1 is yes, 0 is no

Waiting for the day it turns into actual booleans instead

[coarse bough]

ah alright

im just trying to figure out how to calculate the last time they voted

[sturdy swan]

how do i get the api token

[coarse bough]

in bot settings under profile

[sturdy swan]

i cant find it

oh

i cant find it

where exactly

i just get error 500

[long ferry]

You can use webhooks for that, you can't get the time they voted through the API itself

[ruby swift]

When will the data button be fixed

[long ferry]

Where?

[long ferry]

There's no ETA for that

[sturdy swan]

Bot settings

[ruby swift]

I might as well delete my bot then

Bruh

Bruh I just got error 500

[sturdy swan]

just make it so it makes a counter for that user

[long ferry]

Clear cache and cookies

[sturdy swan]

ok

[coarse bough]

you cant without webhooks

I dont think

because it doesnt say last time voted

[sturdy swan]

its a internal server error

[long ferry]

where exactly are you experiencing the 500 errors

[sturdy swan]

when i press edit on my bot

[long ferry]

Can't seem to reproduce, could you clear your cookies and cache?

[sturdy swan]

its internal

so its in top.ggs host

[long ferry]

could still be related to your browser

[sturdy swan]

ive tried clearibg

[long ferry]

clear your cache and cookies

[sturdy swan]

Hello, I have a question with the ToS of discord, does something come out of an illegal substance that cannot contain a bot? I mean, in my bot I have an object that can be gotten "illegal". Do I break any rules about that?

[ruby swift]

Bro I deleted my bot because the name won't change and now I can't add it back

Like bro

[long ferry]

If thats a virtual thing (for example on a virtual drug thing selling stuff for virtual currency) it is likely fine. Though if your bot actually allows selling real-life illegal substances, thats definitely not fine

[ruby swift]

I been trying for 3 days

[long ferry]

Waiting for the refresh data issue being fixed would've been better. Try in like 30 minutes or so to resubmit

if you're getting the error "bot is already submitted"

[sturdy swan]

No not clear, It is a virtual object that can be sold and those things from my bot ... It was a doubt, You can't really get anything from my bot because everything is virtual and nothing is transferable to IRL

Thx man

Hope

ob ur side

[long ferry]

then totally fine as far as I'm aware

[sturdy swan]

can u see new bots being added

[ruby swift]

I did, but I changed my bot ne and ots been 3 days and it still have not changed to I deleted it, and now I can't add it back.

[long ferry]

I can, yes

[ruby swift]

I just wanted a name change bruh

[sturdy swan]

thats weird

[sturdy swan]

Okey, Thx

[long ferry]

You should've waited for the refresh data issue to be fixed, deleting was unnecessary

unless your bot wasn't approved yet, though still unnecessary

[ruby swift]

They said it's not eat, and that means I might as well wait 10 days

And I'm not doing that

[sturdy swan]

Hope how long does it take for mods to check bots reguraly

and can u check what queue my bot is in

[ruby swift]

I prob got to wait a week now

Dude it was just a button

God

I'm just annoyed, I just want my bot name to change.

[long ferry]

You should've waited instead of deleting

But well, it is what it is. The devs are already aware of that issue and are going to be fixing it soon

[ruby swift]

It would of got accepted and then caused problems whe I tried to look it up

Like with my last bot

Idk what that means.

Can I have someone decline it in a queue.

[long ferry]

You deleted your bot already

The bot showing "your bot was already submitted" is an issue that should resolve itself around 30 minutes or so

caching is a bigger aspect of top.gg aswell as you already noticed

[ruby swift]

I hope so

[iron pier]

Hey guys, do you know if there's a way to download a log of when people joined the server?

[sturdy swan]

What happened to the "Minecraft" tag on auctions? It's saying 0 impressions, is this tag dead?

[stoic socket]

#auctions-support

[iron pier]

Could u kindly explain?

[stoic socket]

Ask in #development

[sturdy swan]

guys fix ur website

i cant see anything on moderation

[stoic socket]

What tag is that?

[sick raven]

I add bot ???

I don’t speak english

Sorry :(

[stoic socket]

https://top.gg/bot/new

[sturdy swan]

moderation

[sick raven]

Top.gg add bot and my click?

A1 english

[stoic socket]

Cc @quartz willow

[sturdy swan]

?

[sick raven]

How do I add a bot to the site?*

[sick raven]

This way?

[stoic socket]

Yes

[stoic socket]

Pinged a team member, that’ll hopefully get it fixed

[long ferry]

Oop rip the translation tag

[sick raven]

Ok thank you

[long ferry]

Pogu

-support I just realized

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[long ferry]

No worries lol

[woven pivot]

I have a question, how long does it take to verify a bot? in top.gg

[stoic socket]

1 week+ atm

[woven pivot]

Ok, ty 😃

[dusky ice]

I saw the previous msg, I want to keep top.gg safe and I appreciate people who follow the guidelines. I hence reported him

Its ok

😄

[long ferry]

Hi

What

Id

Meh can't really do much without actual proof, unless they admit it here

Nah don't force it

[slow plaza]

Where I can use the vote credits?

Is there an option to cash it out

Or we have to use on top.gg

[hasty osprey]

hi

i wanna ask u a quetion can anyone help me

pls

how to remove ur server from top.gg

[wild stone]

@slow plaza

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[zinc oracle]

kick dsl, should unlist

[hasty osprey]

can u say how to

dsl what is it

[zinc oracle]

sorry, i mean @small lantern

forgot we renamed the bot for a second 😄

[hasty osprey]

then could we remove it

[zinc oracle]

should just auto remove from search at that point

[hasty osprey]

plsss be yes

[hasty osprey]

mmy server is there in top.gg in votes and all can i remove

plssssssss anyway

[zinc oracle]

I dont see any servers under your account

server id?

[hasty osprey]

858464025721569290

[hasty osprey]

remove that server from top.gg

and i will add it again

[slow plaza]

Not able to select my application in auction

[zinc oracle]

the owner will need to delete it

[zinc oracle]

select other product

[slow plaza]

Ohk

[hasty osprey]

how

idk iam dum lel i woudnt get things fast

[hasty osprey]

but mine is not a bot

its a serverpls i beg u how can i fix it i am in trouble

[hard mauve]

One of My friends bot had 52 votes yesterday but today its showing only 1 votes. Staff team kindly look into it.

[hasty osprey]

iTS MONTHLY LEL

[hard mauve]

Ohh like that

[hasty osprey]

and

can somone help

me

[hasty osprey]

anyone

[sharp rover]

51 votes but it shows 5 -_-

[hasty osprey]

can anyone help me y iam ignored

[sharp rover]

Nvm its new month now

[earnest fable]

Alr so i recently added my bot on the site and it got declined.
Reason : - the help page is un-responsive
I asked the reviewer that what was the issue they facing clearly.
They just said the same without any more for description.
I told the reviewer that the help page is working fine it may be a little slow but it is working i also send a video showing that the page is working that to like on the same time as i was talking to the reviewer so no fake recorded video.
And now the reviewer doesn't responds to the DMs.
And in my bot logs i could clearly see that the bot was added for only 1 min or smh and it was a fast decline...and i get it that the list is big and the reviewers have the responsibility to check all of that so uk pressure and all and im not blaming any one just need a clear view of the issue
there are 2 ways my bot sends a help page (slash, and a normal command method).
I would really like to know what was the exact issue cause things at my end are running just as fine as one could want.
Ty

[zinc oracle]

Hey, looking at the topgg page of the server it seems someone else owns it. The owner will need to delete it.

[zinc oracle]

hey, looking at the bot's help command it appears to use reactions for pages, does your help command require extra permissions to function?
We invite bots with a very specific set of permissions.
https://support.top.gg/hc/en-us/articles/4405633793043-How-your-bot-gets-reviewed
^ no help command needs more permissions than the ones listed on that page.

If your help command requires more than those it will be declined for non functioning help command.

[oak wedge]

is there a way to see my bot in the "queue"?

[earnest fable]

no my help command is a basic reaction based command

[zinc oracle]

nope, but it is in queue currently. wait times 1+ week, you submitted yesterday

[oak wedge]

thanks!

[plush spire]

I have 2 questions, so I can't claim my vote credits for some reason, and can I only use my vote credits on the server all the votes are on

[torpid sun]

[real laurel]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[plush spire]

Alright but why can't I redeem them

[real laurel]

try relogging

[plush spire]

nope

my votes havent reset either

[zinc oracle]

vote reset takes awhile for every server/bot to be updated

[real laurel]

might take some time for the server to catch up then

[plush spire]

ah ok

[real laurel]

id give it an hour or so?

[plush spire]

alright ty

[digital canyon]

when will the Refresh Data button fix?

[zinc oracle]

No eta on a fix

[sturdy swan]

It won't let me write anymore (this is for the tags part)

[edgy aurora]

Hey uhh I got my bots in top.gg

Can someone show me how , everytime someone vote my bots, I want my bots to dm them for rewards

any help I will appreciate it

[zinc oracle]

You'll want to use webhooks.
https://docs.top.gg/resources/webhooks/

#topgg-api

[edgy aurora]

thank you but I want my bots to directly dm the users that vote my bots

[tawny oasis]

Hey there! I've a bot on Top.GG and when I sent it, I think I did send a photo, however, in the bot's profile, his photo doesn't appear.

Taking advantage, would it be possible to change his name on Top.GG? It no longer serves the - prefix, so I want to change it to"Aaron (/)" or just "Aaron Bot"

Bot profile: https://top.gg/bot/800510988973506601
Print: https://prnt.sc/216ym35

[edgy aurora]

Let me read the docs then

[edgy aurora]

I'm pretty sure you need to change name and profile picture in discord dev portal

because what you change in discord dev portal, it will also change in top.gg profile

[tawny oasis]

The name ok, I'll change, but the profile picture he has, already.
But she doesn't appear on Top.GG.

[edgy aurora]

So the bot already had the profile picture but not showing?

[tawny oasis]

Yep

[zinc oracle]

typically you'd use the refresh data button to get updated profile pictures, however the button doesn't work currently.

[edgy aurora]

Ah yes I remember that button

[tawny oasis]

So I've to wait until it works?

[zinc oracle]

yep

[tawny oasis]

Ok, thanks

Thank you too @edgy aurora

[edgy aurora]

:)

[hasty osprey]

hi i gotta a quetion

do u get money by if somone is votting our server

[zinc oracle]

No, but credits for auctions(ad spots) are given at certain points

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[hasty osprey]

huh what auction

[hasty osprey]

understood but what can we bid on

?

[zinc oracle]

Ad spots

-auctions

[wild stone]

What are auctions? Click here to find out and click here to apply for access.

[wide hemlock]

Hello im a co owner of a server that i myself made the page for on top.gg but i can not access the edit part anymore?
Can only the real owner do it or amth

Smth*

[sturdy swan]

Hey can I talk to some moderator. I'm a project lead of a fairly large bot that has been unlisted for certain reasons and I'm willing to talk to staff here and communicate on things that must be done in order to be relisted. I'd like to get the bot back onto the board of top.gg and not have any more problems with the service the previous staff had. Any moderator I can reach out to?

@pliant mauve since you're online and the only one who might be able to reply right now, maybe nekomaki, but, could I talk to someone like you on the staff team?

[pliant mauve]

sure, slide on my dms

[sturdy swan]

can your bot get rejected if the edit button failed to change your bot prefix

[real laurel]

could just change it back via the actual bot

unless ur using slash commands

[sturdy swan]

you have to use slash commands after april 22

[real laurel]

right but just change it back later if the edit button isn't working right now

unless you're using an implementation that doesn't allow you to change it from slash

in which case just give it a bit and try again later

[sturdy swan]

ok

Why do my bots have no logo on the website?

https://gyazo.com/72243c037edf9f1988b3f75aa84eebb4

to fix you'd press refresh data but that button isn't working right now

[sharp rover]

Same problem

[sturdy swan]

sick

[thick halo]

I vote everyday nd some ppl also do buy why does it show 2 votes everytime?

can anybody help me with that?

[hollow trellis]

clear cache

also check the pins in this channel if ur issue is already in there

if clearing cache didn't work and ur issue is not already in the list then just ask a moderator

[thick halo]

how to do that?

actually am new to all these so asking

:((

[sturdy swan]

@real laurel I can vote before the ad has finished

[next star]

how would i get a notification every time someone votes for my bot?

[sturdy swan]

https://docs.top.gg

[thick halo]

PLS TELL "ME HOW TO CLEAR CACHE?"

🥺

[quartz willow]

you can't clear cache to update the number of votes on ur server, that's stored server side.

[sturdy swan]

you have to clear your cache first

[thick halo]

bruh how to do that only

[thick halo]

not a server its my bot

[quartz willow]

bro stop telling people to clear their cache what are they gonna clear redis?

you just wait for vote count to increase, it'll eventually show the correct amount

also it's the first of the month so votes reset

[mortal wing]

clearing your cache isnt a new thing

[thick halo]

😮 ok

[mortal wing]

right

[waxen dune]

@quartz willow
I redeem the vote credit of my bot for the first time I have a question that amount is going to add in my paypal or it will stay there ?

[long ferry]

-credits

[wild stone]

@waxen dune

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[waxen dune]

i have a discord bot then why i am not able to select

[long ferry]

Select other product

[blissful sonnet]

how do i claim them

[mortal wing]

at the end of the month

[blissful sonnet]

it is actually lol its first on dec

how i claim its of nov credits

i thought we can claim on 1 day of next month

[mortal wing]

well youll have to wait

timezones

if i am ocrrec

tnot sure

just wait a bit

[blissful sonnet]

its IST

1 pm here

[west ember]

why the "refresh data" do this?

[mortal wing]

cause its buggy

[blissful sonnet]

i also clicked on refrsh data

lol

i thought from where we can claim

but nothinh happend

[west ember]

noice

[blissful sonnet]

@long ferry yoo

[blissful sonnet]

..

[long ferry]

Scroll up and read the message

[blissful sonnet]

im not getting any option to lciam

[plush spire]

it still hasnt btw

[vale minnow]

I have redeemed 15$

[cobalt sleet]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[vale minnow]

oh

#auctions-welcome

@cobalt sleet
Can I buy ads by credits?

[cobalt sleet]

Yep

-auctions

[wild stone]

What are auctions? Click here to find out and click here to apply for access.

[vale minnow]

wtf

It says

[cobalt sleet]

Please pick "other product". It's just a glitch. It'll show your bot when you get access.

[wintry oriole]

morning all!

I no longer need caek role

[long ferry]

Hope borfday was good

[ionic thicket]

hmmm. I guess there is a bug

[lone anvil]

which bug?

[fresh fable]

Hi. I'm an admin of this one server which I added to the website. But recently I noticed that on the server's page, the Creator Controls are no longer there. I can't edit description and respond to reviews whatsoever. Also under the "Creators" it only says the name of the server owner instead of having both the owner and my name there. It's as if the server on the website is no longer under my control. How do I resolve this?

[plush spire]

I still cant claim my vote credits

[long ferry]

Admins no longer have access to server pages anymore. If you wish to be able to edit the server, you'll have to ask the owner to create a team, add you to that team and move the server to that team

[fresh fable]

Alright, thanks

[plush spire]

Also for credits, if all the votes are on a server and I redeem the credits, can i only use them on the server or i can use them on another bot/server

[ionic thicket]

See the redeem date and my vote credits

[lone anvil]

This is the bot page right?

You redeemed $20 earlier today, which means you have $0 on that bot now iirc

in order to actually use them you'll have to go to our auctions page

[blissful sonnet]

from where can u tell i am not able to redeem

[blissful sonnet]

same

[plush spire]

👍

[blissful sonnet]

@lone anvil could u help please

[ionic thicket]

It should be displayed when you redeem it iirc

[steel bobcat]

is there any eta on when a bot picture will be back, or can someone do it manually?
besides the refresh data button, which is not working
since a top 25 bot is missing the picture, which hurts our and topgg's traffic

[sturdy swan]

I transfered ownership of bot for team

Can I restore it ?

[jovial tapir]

How can I add the count of servers where the bot is on the site?

[violet tapir]

https://docs.top.gg

[sturdy swan]

@violet tapir

[violet tapir]

I don't think you can.

Though, I believe you can kick everyone in the team. If you don't want them to access the bot's page on top.gg.

[sturdy swan]

No .. I want them but I need ownership with me .. can i make it or no?

[violet tapir]

Off-topic question, do you speak Arabic?

[sturdy swan]

Yes 😂

[violet tapir]

Dms

[mortal wing]

822857975140057090

[long ferry]

Yup thanks

[plush spire]

Can you help no one is responding, why can't i redeem my vote credits

[fringe zinc]

Hi, can I use it to make a nitro event on my discord?

[long ferry]

Use what

[stoic socket]

wdym

i think you want a bots support server not the top.gg support server

[sturdy swan]

giveway bot probably

[fringe zinc]

no, what I say in top.gg my server reached 15 credits and I already claimed them and it was if it is possible to make an event on my server where to transfer those credits to nitro for the event

[slender falcon]

No, the credits are used for auctions

[coarse oak]

bruh i dont see my server to add on top.gg bruh

[stoic socket]

Make sure you have the bot in the server

https://top.gg/servers/invite

[plush spire]

Bruh my votes still havent reset

[mortal wing]

takes time

[plush spire]

i cant access my credits

[mortal wing]

may even take till devember 3rd etc,