#support

1 messages ¡ Page 600 of 1

pastel yew
#

me too

#

AH... my bot hasn't verify yet

zinc oracle
#

bot id?

#

that bot was denied 3 days ago or so

rocky pendant
#

Why the bot's invite not working? Is it because bot is not verified yet?

pastel yew
#

me too, it's the same think, my bot hasn't be verify yet... And sorry for my english, i'm french in the origin

#

😂

zinc oracle
#

1+ week for review time

rocky pendant
#

Can we see the verification queue?

zinc oracle
#

nope, its private

rocky pendant
#

ok

zinc oracle
#

it needs to be significantly modified, including the addition of new functioning features.

pastel yew
rocky pendant
#

Suggestion : It would be great if bot developers could know their waiting number in the verification queue

rocky pendant
woven thunder
#

How to claim this ?@zinc oracle

wild stoneBOT
#

@woven thunder

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sturdy swan
#

I can see ur bots pfp

#

I will send u sh in dm

bitter scarab
#

Hello

#

What is this?

sturdy swan
#

This is the credits that u got from people that vote for ur bot good job

stoic socket
bitter scarab
#

It goes to card?

sturdy swan
#

no

#

its vote credits

#

you can only use it for auctions

bitter scarab
#

@sturdy swan are you turkish

sturdy swan
#

yes?

bitter scarab
#

auction ne?

sturdy swan
long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sturdy swan
#

https://top.gg/api/widget/servers/840973904490528808.svg
Load the link in ur device and see!

lament jacinth
lament jacinth
long ferry
sturdy swan
lament jacinth
long ferry
#

-auctions

wild stoneBOT
long ferry
wild stoneBOT
#

@sturdy swan

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

long ferry
#

now I understand

#

read that, you need to post your stats

daring crane
#

@fluid birch can you tell ke in brief about the reason you stated while rejecting a bot named comfi

lament jacinth
#

Ok

stoic socket
fluid birch
daring crane
daring crane
stoic socket
#

Oh didn’t realise they made messages come from Luca now, my bad

daring crane
#

Yeah

sturdy swan
#

dblapi.js
Is this the name of the npm package?

stoic socket
#

Check there under Libraries, it will show the latest package and a code example

long ferry
#

which we do not allow

stoic socket
#

Your bot page

sturdy swan
daring crane
weary cosmos
#

Hello. I changed the image and name of my bot, but the old one still appears on the top.gg page, why?

stoic socket
weary cosmos
#

Where?

stoic socket
stoic socket
weary cosmos
#

Ok

stoic socket
#

Under the “Edit” button

weary cosmos
#

Thanks. Its work

stoic socket
#

No problemo

sturdy heath
#

is there a site that explains the formating of the long description?

#

so that you can make it a little bit nicer

delicate sorrel
#

still waiting for support

stoic socket
sturdy heath
#

owh its with markdown

#

okeh

stoic socket
#

It supports both Markdown and HTML

sturdy heath
#

owhh

long ferry
daring crane
ashen vector
#

Unban

#

My

#

Friend

zinc oracle
#

Repeatedly asking for the same thing won't help their case.

keen cedar
#

I created my bot and when I go to add it the error

stoic socket
keen cedar
stoic socket
#

oh

#

403?

keen cedar
#

Want print?

stoic socket
#

sure

keen cedar
#

Calm down, I'll take the first

keen cedar
long ferry
#

where

#

and what

stoic socket
#

invite bot page

#

its because its unapproved

long ferry
#

yes

#

bots need to be approved first before being able to use the invite bot button

keen cedar
stoic socket
#

if you've submitted the bot then it should be approved soon

#

the queue time is 1 week+ at the moment

vernal jasper
#

when attempting to logout of the site (https://top.gg) it immediately logs back in with the exact same account

cobalt sleet
#

Clear your cache

keen cedar
#

if my bot is approved will i win a bot developer position?

maiden dome
stoic socket
#

bot approved --> DM from @wild stone, bot goes live on site, you get Bot Developer role

bot declined --> DM from @wild stone, ping in #mod-logs

half adder
#

When I refresh my bots page on top.gg, the image isn't loading up. Any suggestions?

long ferry
#

known issue atm

#

refresh data is entirely not working

hexed forge
#

Frick 3weeks and i need to verify my identity to get verified badge on the bot

wild stoneBOT
#

@hexed forge

long ferry
sturdy swan
#

checkmark

hexed forge
#

Ye but im little bit skeptical of giving my id to discord ||i mean including with RČ, that is a number in slovakia rhat u can use to verify ur self in banks and more||

#

I know that its going via stripe, i given them my card number before

sturdy swan
#

apparently a few "higher-ups" at discord gets access to your details too

hexed forge
#

I know

#

Im woried about that

#

I mean that someone could do something

#

I knwo that they would use that info in case of some illegal activity

sturdy swan
#

i need help

#

the refresh button is not working, is not get the avatar and the username

#

i already press that button 10000000 times and doesn't works

primal trench
#

Hi, I am unable to see any bots in some of the categories.

#

#Music for example

sturdy swan
#

oka

#

how i get the token topgg api?

#

oh no this channel isn't for that sorry

waxen lily
#

@real laurel
re: listed as server owner even when I'm not in the server
I talked with one of the owners and they said I'm listed as admin on that server without being on the server??
but they rebranded/renamed the server to something else so I'm not sure how that works.
either way I was able to confirm I'm 100% not on that server, anyway, either they explained it badly to me, or its a discord bug, or its a top.gg bug.
anyway, seems resolved now

silver lichen
#

hi

#

my bot page doesn't have a logo

stoic socket
#

Refresh data

silver lichen
#

doesnt change it

stoic socket
#

Ah

#

It doesn’t work for everyone

#

They’ll fix it soon

silver lichen
#

okay ty

zinc oracle
primal trench
#

yeah

woven pier
#

Hello 👋
I've just added a server to top.gg and now I'd like to set up a Voter role. However I'm having troubles.
When I've selected a role and I hit the button "Save Changes" the following message comes up:
"Your form contained some validation errors"

Can anyone help me to fix this problem by chance?

stoic socket
#

First step is to check tags

#

Max tag length is 25 characters

woven pier
stoic socket
#

Yeah

#

The hangout one

#

Try removing that

woven pier
#

:O

#

it worked

stoic socket
#

Yep that’s the issue

woven pier
#

damn

stoic socket
#

There needs to be a warning for 25 character tags

woven pier
#

oh ok

violet tapir
#

I'm gonna download BeamNG

#

Fs for my pc

#

Oh shit nvm

#

23gb

hoary topaz
#

what’s the command for the bot

#

so u can upvote a server

cyan flint
#

you vote on the servers page

hoary topaz
#

how do u do that

loud ocean
#

question, what is this used for?

cyan flint
wild stoneBOT
#

@loud ocean

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

hexed forge
#

Thats money

loud ocean
#

ah alr, thanks

sturdy swan
#

Is that mean my bot has been disaccepted?

#

Any help please

long ferry
#

your bot was not approved or declined

#

it is still in queue

sturdy swan
#

Thank you @long ferry

#

how do I make someone bald

#

completely unrelated

#

so I leave

#

yo wtf

#

ghost ping

#

edit pings don't show up

#

mm

#

refresh data

cobalt sleet
#

Ghostping

sturdy swan
#

ur mum

#

👍

#

ur mu-

#

idk

#

wait

#

👍

long ferry
#

known issue

sturdy swan
#

yo

#

sup

#

I need help

#

in a minute

vagrant wigeon
#

what do you need help with?

loud ocean
#

not sure where to report this, tho ofira just seem to have nuked a server ( https://top.gg/bot/818570692847992902 )

sturdy swan
#

sb asked me to add a truth-or-dare-bot to my server

#

and I did that

#

there are three types of question

#

children-questions, teenagers-questions and adults-questions

#

Eventhough the channel is nsfw now, it says "this rating is disabled in this channel"

#

idk how to enable it

loud ocean
#

thats something for their support server, not this server

#

lol

sturdy swan
#

but I didn't find any support from their programmers

#

or any ToD-bot support

#

and here a quite a few bot-geniuses

#

maybe there is some enabling mechanism

#

not mechanism, but yk what I mean

full grove
#

how do i set up top.gg vote system webhook?

sturdy swan
#

where can i see v1 docs of top-gg/sdk?

potent horizon
#

+help

ionic thicket
#

I mean this is not proof of it

#

as it could send mee6 invite link

river anchor
lone anvil
stoic socket
#

Surprised it’s not being deleted without the need to report on the site hmm

coral reef
#

Doesn't seem like the server linked was responsible for this attack.

#

And it is not the same bot

#

There haven't been any reports or messages in there server about it either

sturdy swan
#

hey i added my bot some time ago on the site, can someone check if it went through?

sturdy swan
#

what was there?

long ferry
#

a bot probably

#

refresh

#

cant reproduce

sturdy swan
#

Hi, I have a question, how much time does it take for a bot to be verified on the website?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
#

Okay, thank you

twilit gust
#

Hey! I accidentally pushed a bad commit before leaving for thanksgiving, if I was to resubmit later whenever I get the chance to fix it, would it sit in the queue for 2 weeks again?

#

All good if that's the case lol, entirely my fault for not looking at what branch i pulled from

real laurel
#

if you're going to resubmit your bot, yes

twilit gust
#

Gotcha

#

Thanks!

#

Also, how do I end your chatbot support? I don't need it and I don't see anything in the channels here mentioning it

#

this one

long ferry
#

That's not someone from our support lol

#

ID?

twilit gust
#

Lemme grab it one sec

#

Kinda figured

#

913859449662373909

#

I'm just exhausted and wasn't 100% sure lmao

long ferry
#

Yup thanks, we likely don't reach out to you by ourselves unless it is related to a false decline, we mostly handle support related stuff within the channels

twilit gust
#

Yeah that makes sense

long ferry
#

Also, our messages within direct messages might make more sense KEKW

twilit gust
#

Yeah LOL

chrome seal
#

uhm i didnt do anything now no one can vote for my bot

#

what do i do

real laurel
#

i can vote for it fine

tardy trellis
gloomy shell
#

Log out and log in again

#

Yeah

tardy trellis
#

Btw

gloomy shell
#

I get that error when I'm not logged in

real laurel
#

cache issue ig

tardy trellis
#

Everyone is voting for my server but i can't see votes in top.gg

#

I am not getting money too

#

Pls help😢

real laurel
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sturdy swan
#

why the page is not load my bot information?

#

i already press the button all day but just not works

real laurel
#

refreshing data is known to be stuck on an infinite loop right now

#

however the top.gg page has no affiliation with your bot's status page on discord

#

those are two completely different entities

sturdy swan
#

And can it be solved?

sturdy swan
#

yes

real laurel
#

it's known by devs

#

no eta as to when it'll be fixed

sturdy swan
#

oka

#

ok thank you bro

tardy trellis
#

Yw

plush talon
#

why my bot's page dont update my bot's new icon?

#

it keeps the old one

#

i do refresh data but nothing happens

full grove
#

How to set a webhook? For voting

real laurel
sturdy swan
#

hey my bot joined your verification center 12h ago but I didn't get a reply till now
Bot id: 911040188325691413

white brook
#

Hey my team member sumbited his unban appeal still no response been like 1.3 months now

real laurel
real laurel
sturdy swan
onyx merlin
#

Someone tell me when i submitted my bot
ID :911149764438016101

real laurel
#

24th

sturdy swan
#

Guys, how to register my server with you?

vestal jasper
#

great is this gonna be common everytime i visit a new page on the site now

sturdy swan
#

@cyan flint@cobalt sleet

cobalt sleet
#

-zendesk how to add your server

wild stoneBOT
sacred charm
#

is there a way to transfer bot's ownership to an other account whose owner's account has been deleted

cobalt sleet
#

You need to be able to prove ownership of the bot by changing the bot status temporarily.

sacred charm
#

Where i need to apply

#

creating or ticket or can i send it here

cobalt sleet
#

You can DM me

sacred charm
#

Okay thank you

soft flower
sacred charm
#

Thx

soft flower
#

Refixed it for you

cobalt sleet
#

Please DM me to transfer ownership @sacred charm

soft flower
cobalt sleet
#

No

soft flower
soft flower
#

Oooh

#

Ok

cobalt sleet
#

Please read chat before replying

sacred charm
vestal jasper
#

is there is way to refresh my bot's data while the refresh data button is down

cobalt sleet
wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

soft flower
#

That’s def you on your pfp

vestal jasper
cobalt sleet
#

Unfortunately there isn't

vestal jasper
#

that's...sad

versed silo
#

Making our bot to generate an invite to a server that the bot is in is against the discord TOS or no? Since someone is asking to make a code to generate invites to a server that their bot is in

cobalt sleet
#

It's ok if the server owners are aware and explicitly agree to it. It is not ok to create an invite without permission and then to join that server using the invite your bot created. That's a breach of Discord's developer policy and terms of service.

cobalt sleet
#

Basically you can't use you bot to gain access to private servers without the owner's consent.

real laurel
#

nevermind that's what mac said

dusky viper
#

Is top.gg server support really exists?

real laurel
#

this would be the support server

cobalt sleet
tacit vapor
#

hello i need help

#

I had a bot in my old account, I added it here, then my account was stolen, so I made the same bot from this new account, but is it okay if I add the bot with the same name again? or delete the previous bot?

mortal wing
#

wait

#

so

tacit vapor
#

Shall I tell you the name of the bot?

mortal wing
#

hold on send me the bot on the one that got delted

#

do you wanna add the same bot

#

or another bot but does the same thing

tacit vapor
#

I want this bot deleted from here

mortal wing
#

show proof you owned that bot

tacit vapor
#

because I can't access the bot anymore

tacit vapor
mortal wing
#

No I am not a mod

#

DM a mod proof

#

That you owned that bot and tell them to take it down

tacit vapor
#

I don't have that bot anymore so I want it deleted

#

I have evidence, but what kind of proof do you want?

#

By the way, I am Turkish

mortal wing
#

Do you have any evidence that shows you are owner of the bot, if so just DM a mod and show evidence then proceed to request for a bot removal

#

If not the bot can not be taken down iirc

tacit vapor
#

ok But to whom shall I write?

#

who is interested?

tacit vapor
mortal wing
#

Any avaible mod

mortal wing
tacit vapor
#

my partner is katil kedi

#

and my old account

mortal wing
#

DM a mod

#

@cobalt sleet are you avab

tacit vapor
#

Who am I going to write to?

#

uh okey

#

thank you

mortal wing
#

Try mac for now

#

and be patient

tacit vapor
#

okey thank you

sturdy swan
#

Has the search button bug been fixed?

woven pier
#

Can you vote one per 12h ?

#

or per 24 h

brave sun
#

per 12h

pure pewter
#

How can I pass ownership of a bot on the top.gg site?

real laurel
#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
pure pewter
#

ty

jaunty bluff
#

Statut

verbal wave
#

Can anyone please tell me how to add someone as a developer?

#

for a bot

obsidian pebble
#

I entered my bot, it was also invited to the Verify server, but the page can no longer be found. Can anyone help me?

stoic socket
verbal wave
#

Ohkkk thanks!

obsidian pebble
stoic socket
#

Huh it’s not

#

@mint wadi

#

Bot added to verification server, then page is now 404 and it’s not been declined

obsidian pebble
stoic socket
#

Just pinged a bot reviewer who might be able to see

vagrant wigeon
stoic socket
#

Ah they may have changed name then

#

I looked for mentions but couldn’t see it

#

I know, that’s the first place I looked

vagrant wigeon
#

no worries nyaaNod

stoic socket
#

Ahh yeah it’s declined, stupid discord cache angeryBOI

sturdy swan
#

I click and it Say error

#

I tested 3 Times and

vagrant wigeon
#

Could you show what error it gives you?

sturdy swan
#

2sc

#

Guys do you always get a response for auction requests or if you get none = declined?

#

@vagrant wigeon i click in submit and it's doing nothing ..

sturdy swan
#

Hi, I have a question why my bot was rejected?

#

My bot is online all the time and rejected as offline

sturdy swan
slim spindle
#

refresh data on the top.gg site is not working

#

refresh data doesn't work

vagrant wigeon
#

thats a known issue

#

@sturdy swan dm the reviewer who declined your bot for more information

#

@sturdy swan are you still having trouble after clearing cache?

sturdy swan
#

Hello,
I'd like to get some updates about the #logs channel that got hidden from us, members, some time ago.

Will it ever come back? If yes, is there any ETA?

real laurel
#

it will, there is no eta

sturdy swan
#

All right, thanks 2DRenownThumbsUp

stoic socket
#

its been several months PepeHands

real laurel
#

yes, we realize, and we apologize for the inconvenience. however, we hope you understand that we haven't forgotten about #logs, but that there are other issues that must be addressed first and prioritized.

worldly pond
#

When will you guys solve the error where Updated Bot PFP doesn't show on website page mioMelt

urban zinc
#

Why is the Refresh Data on the bot page view so slow?

worldly pond
urban zinc
#

Will it be fixed?

cobalt sleet
#

There's no ETA for a fix.

urban zinc
#

Ahh f

cobalt sleet
#

The dev team is aware

worldly pond
sturdy swan
#

hii

stoic socket
#

hi

#

need help?

sturdy swan
#

oh wait

#

sorry

stoic socket
sturdy swan
#

yes

#

btw

#

yes i need help

stoic socket
#

with

sturdy swan
#

like

#

so if i submit my bot

#

and its help is not working it does has a list

#

will topgg acept?

stoic socket
#

it needs a working help command

#

its a common decline reason

#

refresh data, if that doesn't work then wait for the fix to come out

sturdy swan
#

right

real laurel
#

it's most likely a test bot from one of the mods here

#

cc @long ferry

sturdy swan
#

ohk

sturdy swan
#

ohh

stoic socket
real laurel
#

refresh data not working is a known issue atm

steel bobcat
#

pandasad Not only is refresh data not working, but the picture seems to have been lost somehow for the large bot.

real laurel
#

yes, the devs are aware

steel bobcat
#

The picture was lost for the bot though somehow
So is that another bug?

long ferry
#

that can occasionally happen when changing your bots avatar, thats normal

light ermine
#

Why my discord bot name is not changing when i changed the name almost a week ago?

long ferry
#

would change using the refresh data button, which is not functional right now

light ermine
scarlet stirrup
#

how i can delete one of my bot

real laurel
#

@worldly pond #auctions-support

real laurel
long ferry
scarlet stirrup
#

thx

tough talon
#

umm... on exactly how much votes u get credits just wanna ask

real laurel
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

frank lichen
#

I fill everything in the add section, then I press send, but it does not work?

primal trench
tacit finch
#

How will I know if my server has been accepted?
How long does the verification take?

real laurel
#

Servers don't have a verification process

cold forum
#

Why are some bot tags redirecting me to servers?

zinc oracle
#

Some tags are not functioning

#

Try other simular tags

cold forum
#

why?

trail crown
#

My bot recently got 1.04K
and i wanted to know like what will happen next people say i get real money , auctions ..... ect

stoic socket
#

you get $15 for 101 votes then $0.001 per vote after

iron shadow
#

help please. I submitted a bot, but my top.gg profile says that I have no projects. When I go to submit again, it says that a bot with my id has already been submitted for reveiw. Should I consider it submitted?

grave marsh
#

why when i click refresh data button it dont change de bot name? can someone change it for me?

iron shadow
sturdy swan
#

hey can anyone tell me how long my bot will takke to get verified

sturdy swan
iron shadow
stoic socket
#

if on pc do ctrl+shift+r on your profile page

grave marsh
stoic socket
#

no eta

#

afaik

grave marsh
#

ok

molten matrix
#

Hi @young echo i would like to dispute your decline of Role Menu (859363046185893890) but it appears you have your DMs disabled and friend request disabled. Could I borrow you for a minute?

stoic socket
#

I was DMing him aboout my decline like 10 mins ago

#

check your privacy settinsg

wild stoneBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

molten matrix
#

Okay it was my bad
I was looking at the wrong Mac, I'm truly sorry

#

The discrim in the notification message could help a lot tho

molten matrix
#

Yeah, it confused me a little

cobalt sleet
#

Ah yes I was wondering why I didn't get any ping dog_Joy

bold eagle
#

Why is my bot taking so long in #mod-logs I put it to be checked 5 hours ago? Is this an error.. im confused please explain

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

celest river
#

Hello! I can't add a voting reward role and that already for some months

#

It displays lots of roles but the one I want to pick

sturdy swan
#

i cant added a image as a background

#

why?

stoic socket
stoic socket
sturdy swan
stoic socket
#

Send a ss of the error

sturdy swan
#

i cant i am on pc

stoic socket
#

You can

#

Snipping tool

#

Or print screen button then paste here

sturdy swan
#

idk how to lol

stoic socket
#

Click Print Screen on your keyboard

#

Then do ctrl + v here

sturdy swan
#

i am on windows 8

#

lol

stoic socket
#

Follow that gif

#

It shows how to get image url

sturdy swan
#

kk thanks

feral frost
#

would my bot be considered nsfw if there are curse words?

stoic socket
#

No

#

Nsfw is explicit images and porn etc

celest river
#

One question: Does the top.gg Bot has to be on my server so I can share my server on the site?

zinc oracle
celest river
jaunty bluff
#

When will the Button Refresh Data be repaired? (Mention me)

stoic socket
#

Is there no url like /edit?

zinc oracle
#

pretty sure the refresh data backend is actually broken too

stoic socket
#

Ah ok

sturdy swan
jaunty bluff
zinc oracle
jaunty bluff
sturdy swan
#

wait this isn't general

#

....

#

:post_troll:

jaunty bluff
sturdy swan
wild stoneBOT
#

@sturdy swan @sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

sturdy swan
sturdy swan
wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

solemn cairn
#

I will receive top.gg transfer from my friend, is this system broken?

stoic socket
#

thats broken iirc

#

and shouldn't show up

native roost
#

Why do I have developer role?

stoic socket
native roost
feral frost
stoic socket
#

yeah

left locust
#

Hello, good afternoon, a question, what can I do if you don't let me vote in soccer guru from cell phone but from pc

#

Can I speak in Spanish or only in English? Xd

stoic socket
#

any language

left locust
#

Oh, gracias :D

sturdy swan
#

How to vide cache ?

#

@vagrant wigeon

vagrant wigeon
#

-clearcache

#

a

#

-cacheclear

wild stoneBOT
vagrant wigeon
#

@sturdy swan

sturdy swan
#

@vagrant wigeon i'm on phone

vagrant wigeon
minor plaza
#

hello
the button refresh data is not working

vagrant wigeon
#

yep thats a known issue, no eta on a fix but the dev's are aware

minor plaza
#

ok, thanks!

sturdy swan
#

@tacit zodiac sorry for the ping but I guess ur the person who handles tickets in email?? My ticket was closed bcz I forgot to check it, would I be able to continue the ticket here?

tacit zodiac
#

Please submit a new one

sturdy swan
#

In email?

tacit zodiac
#

Yes

sturdy swan
#

Okk

sturdy swan
#

How much the review take ?

#

now iam 6 days

vagrant wigeon
wild stoneBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

halcyon stag
#

What happens to my bot profile picture? I updated it a few days ago and it doesn't show up. (I clicked on the "Refresh Data" button, but nothing happened.)

tacit vapor
#

Why can't I add bots?

silk galleon
#

click on add an then on bot

tacit vapor
#

It is not happening

silk galleon
#

hm thin i dont know xD

tacit vapor
#

I enter my bot's id and press find bot but it doesn't work

stoic socket
#

Then you’ve entered an incorrect id

tacit vapor
stoic socket
#

Send the Bot ID here

#

I’ll double check it’s the correct thing

tacit vapor
#

914118153200631819

#

SiroX

stoic socket
#

Yeah not the right ID

tacit vapor
stoic socket
#

Have you added it as a bot

#

As in go to bot then see if that works

tacit vapor
#

yes

stoic socket
#

Cc @zinc oracle

tacit vapor
stoic socket
#

I mean on developer portal

tacit vapor
#

it doesn't happen again

stoic socket
#

No

tacit vapor
stoic socket
#

Try refreshing rq

#

Site was down before

tacit vapor
#

it doesn't happen again :(

#

Is there a server limit or something?

#

@stoic socket

#

?

stoic socket
#

no server limit no

#

that bit

tacit vapor
stoic socket
#

does your bot exist htere

tacit vapor
#

yes

stoic socket
#

hmm

#

wierd

#

weird

#

refresh top.gg page @tacit vapor

#

it does get picked up on top.gg

tacit vapor
stoic socket
#

try refreshing the page

#

like i said

tacit vapor
stoic socket
#

the site went down when you tried before

#

try clearing cache

tacit vapor
#

still not happening

stoic socket
#

it works when I try

#

try logging out and in again

tacit vapor
#

even though i renew

stoic socket
tacit vapor
#

not happening

long ferry
#

was transferred

#

several times

#

Also, as a note

#

we do not allow competitors on our site

#

your server is basically a competitor

#

Feel free to report them then, we are mainly based on user reports

sturdy swan
#

oh wait

#

I'm in support

#

NEVERMIND

rocky flower
#

How do I post my server on top.gg

long ferry
#

-zendesk How to Add Your Server to Top.gg

wild stoneBOT
long ferry
#

read that

blazing basin
rocky flower
#

Thank you

buoyant kernel
#

dc.verify in

stoic socket
frozen locust
#

Hi, my bot was rejected due to the commands not working. My bot commands if they work only that it takes a second to respond. #mod-logs message

frozen locust
stoic socket
#

uh so

#

i'm stuck in a login loop

#

i cleared cache and its stuck looping

long ferry
#

clear cache entirely on top.gg, also cookies aswell

long ferry
#

use a different browser then, no clue otherwise

stoic socket
#

ok

#

odd, it worked on Edge but not on Chrome

native wigeon
#

hello everyone, i can't make an auction access request. however, my bot has been registered with top.gg for about 3 months. what can i do? have i overlooked something?

long ferry
#

use other product instead

sly prism
grizzled lagoon
#

yeah

#

its down

#

for me atleast

stoic socket
#

Yep same

raven matrix
#

same.

dark rain
#

the website is slow, anyone else having this issue?

bleak flicker
#

yet another day top.gg api is down

dark rain
#

lmao great

fierce kiln
#

When do #logs come back

stoic socket
#

Not yet

stoic socket
long ferry
#

Yup already informed devs

sturdy swan
#

hi i wanted to know why the timer is not running?

stoic socket
#

Timer?

#

@dark rain @bleak flicker site is back now

dark rain
#

yes

sturdy swan
stoic socket
#

Wrong server

#

Ask there

#

(I’m guessing it’s mee6 based on how the dashboard looks)

sturdy swan
#

Grazie

#

can our bot be added here or not?

long ferry
#

we no longer add bots here since a while ago

sturdy swan
long ferry
#

The amount of bots we'd have on this server, aswell as discord hinting towards implementing a bot limit on servers

sturdy swan
#

Oh

#

Alright thanks

sturdy swan
long ferry
#

never heard of that error, screenshot please

sturdy swan
#

brb

#

“Your form contained validation error” my bad it says this, but it says it when i do it like force dark mode

stoic socket
#

Try resetting theme preference

sturdy swan
#

how

stoic socket
#

IIRC selecting a theme doesn’t work atm

#

Select “None”

sturdy swan
sturdy swan
stoic socket
#

No reason, and I’m guessing there is no eta to fix, but it’s broken

sturdy swan
long ferry
#

you can select a theme if using css, but it wont save

stoic socket
#

Basically yeah, they’re got a long list of things to fix and selecting a theme on a bot page probably isn’t a high priority

sturdy swan
#

Oh alright

#

Thanks

#

How can i make a custom bot page and how does it look when we do it?

long ferry
#

You can use the preview feature to see how it will look like

turbid summit
#

@chrome oriole

stoic socket
sturdy swan
#

like do i need a link

long ferry
#

use the preview button on your edit page

sturdy swan
#

yes?

long ferry
sturdy swan
#

Ok

long ferry
#

it should then show your changes

sturdy swan
#

baldness

#

wait its

#

support

#

ugh, I keep landing here, wtf.

sturdy swan
potent matrix
#

its been a few days since i submitted my bot but ive not got a responce

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
#

Okay when i preview, it doesn)t show up

sturdy swan
#

I need my bots name capitalized on the site and it's new pfp to be updated as it was reset to nothing, how do I do so?

slim spindle
#

when is refresh data working again?

willow lantern
#

I need credit card what shoud i do

long ferry
trim sigil
#

Why is my long description returning this?

long ferry
#

make sure the tags you have chosen are below 25 characters

#

-suppot

#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

long ferry
#

smh

trim sigil
#

That is it

long ferry
#

yeah that seems fine

#

but what about the tags in your bot page

trim sigil
#

Does my bot need to be approved before it has code included?

long ferry
#

seems fine too

#

do you see any marked fields?

#

such as in your short description?

trim sigil
#

Nope

long ferry
#

screenshot your short description

trim sigil
#

It only happens when I put the code in

long ferry
#

seems to work on my end

#

what else are you changing?

trim sigil
#

Just the long description

long ferry
#

changing in the means of filling out required fields

#

I cant reproduce the issue you're having

#

are you familiar with inspect element?

trim sigil
#

Kinda

long ferry
#

Open inspect element, navigate to the network tab, press the trashcan (clear) button and press save on your bot page

#

you should then see a failed request appear, correct?

trim sigil
#

It's working now

#

for some reason

#

I Clicked this:

long ferry
#

have you refreshed during saving perhaps?

trim sigil
#

Clear

long ferry
#

thats request blocking, unless certain requests were blocked when trying to save

#

anyways works now

trim sigil
#

Yeah if it happens again I will document it then report it here

long ferry
#

yup

outer monolith
#

My bot Arcan(900877953909530654) is working now :)

stoic socket
#

You have to wait in queue again

outer monolith
#

ok

robust quartz
#

My roles dont show up for some reason

#

Im not sure how to fix it it has been a week

stoic socket
#

make sure the bot is higher up in the role list

robust quartz
#

Ill wait a bit to make sure thougj

#

Though*

trim light
#

how does one get vote credits? like how much do you need to get 1 penny

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

echo whale
#

hello

#

A bot is broken

#

May I send the link?

echo whale
#

@pliant mauve

pliant mauve
#

What's broken about the bot?

echo whale
#

The bot is deleted

pliant mauve
#

you can just report the bot on the page

echo whale
pliant mauve
#

no worries hehe

upper compass
#

if i edit css in descripition it is not changing - like background , text colour

pliant mauve
upper compass
upper compass
pliant mauve
chilly cosmos
#

what is the prefix for top.gg bot

upper compass
chilly cosmos
#

oh

#

can i just paste my server invite link here?

chilly cosmos
#

then

chilly cosmos
#

It says check whther bot has perms

long ferry
#

Is it a valid invite? Have you added the bot too? Is the invite from that server? Don't press create invite

#

If you have pressed create invite, refresh and re-do the process

coarse raft
#

@long ferry

#

how to apply for bot revivers

long ferry
hexed roost
#

Hello, I have a question, Can I lock a command for only the members of a specific guild?

long ferry
hexed roost
long ferry
#

Yeah that's totally fine

hexed roost
#

Alright, thanks!

true pawn
#

Top.gg bug getting fixed?
Ping me

long ferry
#

What bug

stoic socket
#

You’ve asked before and you’ve never specified which one

true pawn
#

Server with less votes show higher up

stoic socket
#

Ahh that

true pawn
#

Yep

#

What bout it

stoic socket
#

Make sure the bot is in your server

#

@small lantern

true pawn
#

it is

#

Jus see here

stoic socket
#

It’s on the site

true pawn
#

Ye

stoic socket
#

It’s a glitch atm for bots and servers to not show up straight away

#

Also you should really redo your description

true pawn
#

Nah it never shows tho

stoic socket
true pawn
#

Ye

#

?

stoic socket
#

Regarding search results

bold eagle
#

ok explain, i put my bot for verification 1 day ago! is the queue really this long?? my bot has not shown yet..

stoic socket
#

1week+ atm

#

So be patient

bold eagle
#

1 week

#

??

stoic socket
#

Yes

bold eagle
#

wow

stoic socket
#

Might be shorter, might be longer

real laurel
#

Would be appreciated if you didn't spread false information

#

Even if it is a joke

hexed roost
#

oh sorry

steady lark
#

how to thread message move to other channel or thread??

long ferry
#

Are you the owner of that server?

#

actually the owner of that discord server, not an administrator? I am referring to the owner of the actual discord server, not the listing

#

as it seems like @past bloom / Kristoffer Chan owns the server on top.gg

true pawn
floral heart
#

waha my bot decline bc i am doing anything and i add again and

sturdy swan
#

How do i use @wild stone

long ferry
#

Luca is mainly a moderation bot for our server only

long ferry
floral heart
#

no

#

yestreday

#

it show 404 error

long ferry
floral heart
#

so cant i now

#

bc yestredy i was doing any work why u chehck it

#

and i cant add now to??

#

@long ferry

long ferry
#

Because you already submitted it

floral heart
#

bc it not showing in my profile

long ferry
#

does it show up here for you?

floral heart
#

yes i can see there

#

ok now i can see in profile

long ferry
#

@sturdy swan not really useful reactions so please dont

sturdy swan
#

Wait more

#

The reviewers have a life (I think) and they can't review bots that fast

real laurel
#

You submitted your bot on the 24th

#

Also, there's no set time for reviewal

fleet cloud
#

How to reset xer word bot

real laurel
#

Everything is an approximate

cobalt sleet
wild stoneBOT
#

@fleet cloud

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

rugged osprey
#

-help

sturdy swan
stoic socket
sturdy swan
#

also luca can only be used my mods

rugged osprey
#

Sorry

#

Oh

sturdy swan
#

How to add image in my bot description??

long ferry
#

Using markdown, look up a markdown cheatsheet

#

Or use html using the img tag

sturdy swan
#

like:

#

right

long ferry
#

Try it and see, cant check that file

spiral frigate
#

what are vote credits and can they be earned through servers as well?

grand ravine
#

they are solely to be used to purchase tags

#

if your bot own the tag it'll appear as first regardless of votes

spiral frigate
#

what r the tags used for

grand ravine
#

like, u search for "games"

#

if the bot/server owns the tag "games" it'll appear as first there

spiral frigate
#

ah ic

#

so how do i get vote credits?

grand ravine
#

through votes

spiral frigate
#

my server only has 50 votes currently

spiral frigate
#

🤔

grand ravine
#

10 credits for first 100 votes, then 1 for every 1000 votes

spiral frigate
#

and how do i spend those

grand ravine
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you need auctions access

spiral frigate
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in total or this month?

grand ravine
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you can stack up to 2 months worth of credits

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after 1 month they expire

spiral frigate
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oooh

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nice

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one more thing where do i apply for auction

grand ravine
spiral frigate
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should i request access immediately or when i have the credits 🤔

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sorry for asking too many questions

grand ravine
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usually you'll not get access in time to use this month's credits

lost elm
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hello i need to see my bot was agree or refuse

grand ravine
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they take a long time

grand ravine
quasi crest
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Dear top.gg officials, Until a few days ago, my bot changed its logo, but this change was not reflected in the top.gg profile. How can I solve this? I would be glad if you inform me.

grand ravine