#support

1 messages ยท Page 597 of 1

sturdy swan
#

-zendesk how can i give my bot for testing

cobalt sleet
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You must wait for it to be reviewed.

sturdy swan
#

ok

#

thanks

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Helloo

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How do i add a poketwo bot into my sever

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Server"

cobalt sleet
#

-invitebot

hidden rootBOT
#

It seems like you want to invite a bot to your server! In order to invite a bot to your server, press the "Invite this bot" button on the bot page. It should then redirect you to Discord's authorization page where you can select the server you want to add it to.

Click "Authorize" and the bot should be added to your server. If it says any red text such as for example This bot is private or This bot has been flagged[..], then we cannot help you. Reach out to the bot developer for these issues by going to their support server.

sturdy swan
#

Ohh mk

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How do i add any bot into my sever tho

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Do i go too the app

cobalt sleet
#

It's explained above

lyric glade
#

@cobalt sleet how much time it take to approve

#

?

cobalt sleet
#

Queue time is currently 1 week or more

sturdy swan
lyric glade
sturdy swan
#

how can i apply for bot reviewer or mod

cobalt sleet
lyric glade
#

@sturdy swan bhai itne srvr pe roles ha itne pe he khush hoja -_-

lyric glade
#

@sturdy swan kuch nhi

worn ridge
#

Is there any way to get the site to get my bot's icon again? It's not exactly a great look to have a basic single letter icon ๐Ÿค”

hidden rootBOT
#

@worn ridge

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

worn ridge
#

Ah

#

Guess I need to pay more attention huh

sturdy swan
#

Hello! i wanted to change server info in top.gg, when i save changes it shows this but i couldnt find any error tho

worn ridge
#

It's a real shame that the button appears to not be working

sturdy swan
#

why does it show this as an error?

worn ridge
sturdy swan
cobalt sleet
#

Yeah it's a known site issue right now that appeared yesterday. Seems to be related to a problem with Cloudflare.

sturdy swan
#

ohk?

sturdy swan
cobalt sleet
sturdy swan
#

sure

digital anchor
#

Is CSS fully supported in a bots long description? (for example could I potentially use columns with backgrounds, margins, padding and images?)

cobalt sleet
#

Yes

digital anchor
#

Lovely! Thank you so much for the help _love

thorn veldt
#

Question, what's the approximate time it takes for a bot to be reviewed

sweet pasture
#

up to approximately 3 days or so (an estimation)

#

what are vote credits for?

sturdy swan
sweet pasture
#

k thx

sturdy swan
#

shoot

sweet pasture
#

.

sturdy swan
acoustic copper
thorn veldt
sweet pasture
thorn veldt
#

hmm alright

distant dome
#

How can i show the amount of servers my bot is in on my bot's top.gg profile?

real laurel
#

using our api

worldly pond
#

Why is my Bot profile picture not showing up on top.gg?

#

It's broken for some reason

long ferry
#

-refreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

distant dome
#

The problem is I am running my bot on 3 different shards based on 3 different vps servers and each client gives the 1/3 of the total guild number. So would I get 1/3 of the total number count shown on the profile if I do this?

real laurel
#

If that is the case, you could total them up and then post it

distant dome
#

Oh didn't know that was a thing

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Will check the help document then

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Thanks

real laurel
distant dome
#

Thanks

soft sparrow
#

I have an issue, where i get a 403 error whenever i try to edit a server I own (the site shows clearly the edit button and me as an owner)

worldly pond
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Also my auction ad prolly goes live tomorrow, so this being broken might be a major issue

worldly pond
#

Umm any help boys?

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It doesn't

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๐Ÿ’€ it's fine

sturdy swan
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hey

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i hve a small question

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wht can we use vote credit for

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can we withdraw it and use it for stuff like nitro or is it kinda usseless

stoic socket
#

Not for real money or nitro

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For advertising

sullen breach
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if we change the name of the bot in portal, does it get changed on the website too?

long ferry
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By using the refresh data button yeah

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Depends if it works for you at the moment

worldly pond
#

How long will it usually take for profile picture to appear after refresh data?

sturdy swan
#

I filled everything needed, why do i still get this error?

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Nvm, i refreshed and filled again and worked

sullen breach
sturdy swan
sturdy swan
sturdy swan
#

Then invite the creators to that team and they'll appear there?

acoustic copper
sturdy swan
#

hi, I would like to add a bot to your site but it shows an error that it is already added and I did not add a bot to your site

long ferry
#

Send the id in here

long ferry
sturdy swan
acoustic copper
#

ยฏ_(ใƒ„)_/ยฏ

long ferry
#

Do you know that user? Do they have the permission to submit your bot?

acoustic copper
sturdy swan
acoustic copper
#

@sturdy swan same thing

long ferry
acoustic copper
sturdy swan
long ferry
sturdy swan
long ferry
sturdy swan
long ferry
#

Otherwise, please delete it if it was actually accidental

#

Delete if from top.gg using the delete button

sturdy swan
long ferry
#

You should see a delete button on your bot page of that bot

tawdry shard
#

my bot only works with slash commands, it doesn't have any message commands. what should i write to "prefix" box?

long ferry
#

/

tawdry shard
#

alright thanks

sturdy swan
#

Already

long ferry
long ferry
#

@sturdy swan try submitting it in like 10-20 minutes for the site to catch up

sturdy swan
stoic socket
#

Yeah

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@long ferry pls do the -credits thingy mabob command

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Or @pliant mauve as hope went offline

pliant mauve
#

-credits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Donโ€™t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT โ€œwithdrawโ€ them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canโ€™t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your botโ€™s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

stoic socket
#

@sturdy swan ^

loud ocean
#

Hey, where do i report a bot for breaking 7. for bots rules?

stoic socket
hearty furnace
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hi, why i cant add my bot to auction reqest

loud ocean
#

thanks

stoic socket
#

its an issue with the sign up form

hearty furnace
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how to get access

hearty furnace
stoic socket
stoic socket
hearty furnace
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oh sed

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then how to request access

stoic socket
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add as a product for now

hearty furnace
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ok

stoic socket
solid island
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when a user votes, what information does it send and how?

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Is it in the body?

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couldnt find any docs for it

sturdy swan
solid island
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thanks

solid island
sturdy swan
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yes

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widget not working HELP

solid island
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it sends it to a post routewith a post method

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ah

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post

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got it

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thanks

sturdy swan
sturdy swan
stoic socket
sturdy swan
stoic socket
sturdy swan
merry sandal
stoic socket
#

like that

merry sandal
stoic socket
#

that sort of widget

sturdy swan
stoic socket
#

bot id?

sturdy swan
merry sandal
sturdy swan
merry sandal
#

hm

#

what is the error?

sturdy swan
stoic socket
#

the widget likely can't render ๐”Ÿ๐”ฌ๐”ฑ ๐”ช๐”ž๐”ซ๐”ž๐”ค๐”ข๐”ฏโ„ขยฎ

sturdy swan
#

695922492027568176

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more symbols

stoic socket
#

at this point what is the point of symbols in the name KEKW

merry sandal
stoic socket
#

@quartz willow you're smart and might know, what are some approved bot's widgets not working?

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804651902896963584 is the id of the bot

stoic socket
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only mods can run that command

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read the embed i tagged you in before

sturdy swan
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meh

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whts the use for it -

stoic socket
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read the message

stoic socket
#

its the best answer you will get

long ferry
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Basically said, you can't use weird symbols, just have a normal readable name

stoic socket
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well all of their bot's names are weird symbols

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but one of the just gives an error even tho its approved

worldly pond
#

Any idea how to make the Bot PFP show on Top.gg page? It's been almost 3 hours since I've done refresh data and done almost 5 times but to no avail

sturdy swan
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nothing

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and how to update pfp?

worldly pond
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bruhhh EricaFacePalm My auction bid completes tomorrow, guess I'm fucked

spice scroll
#

I am pretty sure I have a bot in there tho

long ferry
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Use other product for now

spice scroll
#

alr

spice scroll
#

like after submitting what happens when accepted and etc

long ferry
#

Once accepted, you will be given access to auctions

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Basically

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There's no eta for accepting rn

spice scroll
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oh alr, thanks

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so this "auctions" will put the bot on the top page or something?

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sorry i am not quite used to this

stoic socket
worldly pond
main ibex
#

How do I publish my server on top.gg?

main ibex
#

Thank you :)

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Is there supposed to be something here??

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I keep refreshing

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It doesn't seem to work

sturdy swan
#

we had only one negative review like 8 months ago from a raider, who got banned in less than 3 minutes and your website never removed that review ever, I even reported it, reported here too but never got anything from it lol. Thank you!

gloomy shell
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We don't remove negative reviews, we remove reviews that break our review guidelines. If it doesn't break the guidelines, it stays

urban edge
#

Hey, our server is pending auction review for almost 3 weeks, is that normal?
also... we can post our bot for auctions until the server is approved?

long ferry
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servers are not approved like bots

urban edge
long ferry
#

select "other product", selecting a bot seems to not be functional atm

urban edge
long ferry
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there's not eta for auction applications right now

obsidian locust
#

Uh very big notification ๐Ÿ˜†

jaunty bluff
#

H

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its but how long to activate a bot on top.gg?

mortal wing
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a week or so

jaunty bluff
#

ha oe anyway? and pk i don't have the dev bot rank?

mortal wing
#

what

jaunty bluff
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and who is it who checks them bot?

long ferry
#

-zendesk how your bot

hidden rootBOT
long ferry
#

read that

wooden vector
#

why my bot not reviewing?

stoic socket
#

when did you submit it

wooden vector
#

yes

stoic socket
#

date

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not yes

wooden vector
#

hm i think 1 week

long ferry
#

-upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sick haven
#

does topgg take any action for bots which have stolen the name of another bot? If so, who can i contact?

long ferry
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We don't have anything against bots using different bots name (such as multiple bots being named "Coolybot"), unless the intent is to impersonate a bigger bot, which would not be fine

sick haven
#

Alright, thanks.

long ferry
#

If that name is for example trademarked though, you could probably contact discord in regards to that if you're the trademark holder

sick haven
#

Yea, probably a path we will end up going down since its harming our reputation

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dev ignored us so ยฏ_(ใƒ„)_/ยฏ

long ferry
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Definitely understandable

silent barn
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my bot approved but if i change overview i have to wait 1week again? :/

long ferry
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No you dont have to wait again

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you can freely make edits on your bot page

midnight sierra
#

Is there any way to see how far back in queue ur bot is?

long ferry
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there's not

midnight sierra
#

ah ok

hollow igloo
#

Is the starboard broken?

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Oh wait
Luca is offline

sturdy swan
#

Luca got replaced

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such a noob

plucky elbow
#

Hi there! For some reason my bot shows the top.gg overview incorrectly, is this normal?

long ferry
#

because of that emoji in your name

crisp linden
#

Hello, do I have a question? I wanted to know if it is possible to delete my bot on the Top.gg site?

Reason: is that I got hacked my discord account not long ago and suddenly the guy to delete my bot on the Discord Developer site

My bot is called H.A.D.E.S

thank you for your answer

Good day

long ferry
#

bot id?

molten matrix
#

Hi when I go to my dashboard and click view on my bot (id 859363046185893890) it redirects me to 404 page but if i click edit i can edit it normally

long ferry
#

clear cache

molten matrix
#

Also when i hit Shift+F5 the site says that i don't have any projects

long ferry
#

known issue, but you should be able to view your bot after clearing cache on that bot page 404

molten matrix
#

Now it just says i don't have any projects despite that i added one minutes ago, should i re-add it?

long ferry
#

view your bot on your bot page, the projects one is currently a known issue

molten matrix
#

Ok, thank you it works

balmy tulip
#

How Can I Delete the Team I've Created?

long ferry
#

you cant delete teams as of now

balmy tulip
long ferry
#

Known issue right now, seems to load for infinity right?

long ferry
#

Yeah known issue

crisp linden
# long ferry bot id?

I don't have the bot ID because it is no longer in my applications on the discord developer site

long ferry
#

Without the bot id, can't really do much as I can't tell which bot you're referring to

#

the name isn't the most accurate way

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perhaps check your old support server or old logs

crisp linden
#

I may have what you need: 456226577798135808

long ferry
#

seems to be a user ID, is that correct?

true pawn
#

I'm trying to add my server

marble kayak
#

Does anyone know what I can do if someone else has registered my verified bot on top.gg? Because I would like to have it in my own name, because the bot is mine and I don't want other people to own a website like top.gg.

true pawn
#

But it isn't getting added

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When I add it

long ferry
true pawn
long ferry
#

well seems to be published

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clear your cache

true pawn
#

Oh

true pawn
#

?

crisp linden
marble kayak
#

Hope, what can I do if someone has my discord bot on their top.gg account and I can't manage it myself?

long ferry
true pawn
#

I did

long ferry
true pawn
#

It shows in added

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Thanks

#

Nice mods rare to see

marble kayak
long ferry
#

seems to be submitted by @still grotto, do you perhaps know them?

crisp linden
marble kayak
long ferry
true pawn
balmy tulip
worldly pond
#

Can someone look at my Bot profile on top.gg and make the Bot PFP appear? I've done refresh Data 10 times and ctrl + shift + r already

true pawn
#

More votes = higher right

long ferry
long ferry
true pawn
#

My server has 22 votes but still can't be seen when I type it's name, server with 5 votes are higher

crisp linden
balmy tulip
marble kayak
long ferry
#

So you're not able to reach out to that person? In that case I'd try it myself

#

are you able to quickly prove you own the actual bot? Such as doing an eval so I can confirm you are the owner

true pawn
#

I see

marble kayak
#

Is this enough proof?

long ferry
#

The best way is to send me an invite to a server with the bot in it and then have the bot itself send a direct message to me

#

this proves that you're the rightful owner of that bot having access to the bots code etc

ashen tinsel
#

quick question, if the bot verified that mean the bot page is visible to the public rite?

long ferry
#

Once your bot is approved, it should be publicly visible, correct

ashen tinsel
#

Aight thanks

ashen tinsel
#

almost freaks out when it got 3 error logged KEKW anyway cheers

runic chasm
#

So uh, I'm trying to get my server on top.gg but when I hit "add" and it takes me to another page, there is nothing there that will let me put my server up. Idk why

jaunty bluff
#

How do I feel if my bot and accept ?

long ferry
#

-notified

hidden rootBOT
#

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

๐Ÿ’ก Please make sure you have your DMs activated for this server.

light shard
#

It seems like I cant have a Banner:

long ferry
#

known issue

light shard
#

ah, so its not my fault :)
Thank you

sturdy swan
#

what was the expected time for your bot to get verified?

long ferry
#

-upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
#

will i get notified when my bot gets verified?

stoic socket
#

yeah

real acorn
#

-upto

long ferry
#

mods only

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read above

sturdy swan
#

hey i got an email asking for me to contact @tacit zodiac about deleting my top.gg account hug sorry for the ping

tacit zodiac
#

Can you DM me please.

sturdy swan
#

How do I know if my bot has been accepted? I don't remember receiving any email however after checking the servers of my bot it's somehow gotten a few invites despite me not advertising it at all.

zinc oracle
sturdy swan
#

My dms are off haha ๐Ÿ˜…

#

Also, how do I check the downloads of my bot? I see people have invited it however I don't see any "Someone downloaded your bot" notifications.

zinc oracle
#

thats up to you to code, we dont provide invite notifications.

sturdy swan
#

Ah, that's fine, one last thing, I searched mp3 on top.gg and my bot doesn't show up at all, why?

zinc oracle
#

likely related to the indexing time, your bot was recently approved so it may not show in search for awhile

sturdy swan
#

Ah, alright, appreciate it.

quick stone
#

Hey, I got a DM from a bot I have no mutual servers with. It messaged me, saying that I won 14 free server boosts, which I'd normally assume is just spam, but it's verified. The tag is aqua#7347, and if anyone can inform me what's going on, that'd be great. Thanks!

long ferry
#

whats the id

quick stone
#

aqua#7347

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

quick stone
#

oh sorry

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

quick stone
#

how do i find it?

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

quick stone
#

894204039225557022

fluid rapids
#

One message removed from a suspended account.

quick stone
#

thanks

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

long ferry
#

yeah never submitted onto top.gg

#

-notdiscord

hidden rootBOT
long ferry
#

report it through discord

quick stone
#

ok

#

done

#

thanks for the help

old goblet
#

Hey there! I just bought an incense but no spawns are popping up. The server doesnโ€™t seem to be down because I pinged it, but nothing is spawning. Any advice?

long ferry
#

-wrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

native roost
#

So uh I resubmit my bot and it gives me an 404 error and also ping me back because I will be offline

white brook
#

why we cant add owners anymore

gloomy shell
#

owners have been replaced with teams

vale spindle
#

So my discord account Spots#001 has been hacked recently and I decided to add a bot called internal to top.gg but I didnt realize I did it on the account that got hacked and I want the ownership to this acc is there any way I can do that do I have to verify its me or something?

fierce hinge
#

Is ghosty down rn?

sturdy swan
#

i going to add description with iframe my website

#

but get error

#

@gloomy shell you can help me about this

#

and sorry for ping

gloomy shell
gloomy shell
sturdy swan
#

yes but

#

no supporting html?

vale spindle
gloomy shell
#

im not sure what you mean by that

gloomy shell
#

im not talking to you im talking to switch

vale spindle
#

ik

sturdy swan
#

When I try to make my site in the description part, I get an error like this

gloomy shell
#

read the error message? it literally describes what you are doing wrong

#

its not 300 characters

sturdy swan
#

my bad english sorry

gloomy shell
#

you need more words

sturdy swan
#

i read the erorr message but

gloomy shell
sturdy swan
#

i need to put my site to description

#

I'm too lazy for make desc

gloomy shell
#

your description needs to be more than 300 letters

#

otherwise you cannot do it

sturdy swan
#

okay thanks

gloomy shell
#

be patient or try another moderator

vale spindle
#

Alr

vale spindle
gloomy shell
#

you can ask them to copy it for you

vale spindle
sharp flame
#

Where to view my bot review progress? (I'm in tablet)

sturdy swan
#

Okk so i added my server to thetop.gg list but when i went to the website and searched it up the server is not showing up

#

Can someone help me

gloomy shell
gloomy shell
sturdy swan
gloomy shell
#

try editing it, saving it, and then checking again in a few hours. sometimes it can take a few tries, search indexing is still kinda wonky

sharp flame
#

Ok thanks

#

I used opera gx desktop version I tablet

#

In*

digital anchor
#

I'm using images for my bot's long description but top.gg is absolutely crunching the quality, I noticed that ProBot was also using images (https://top.gg/bot/282859044593598464) but that theirs have retained a slightly better level of quality. Is there anything I can do to preserve image quality?

sturdy swan
mossy silo
#

i mean

#

did they review it?

gloomy shell
#

we dont review servers

sturdy swan
solemn steppe
#

Hi may I have help, my community screening stopped working and I have no idea what happened. But without that my mee6 bot won't assign roles to new members when they join.

#

๐Ÿคทโ€โ™€๏ธ don't use it.

#

Anyway...

gloomy shell
#

or a mee6 issue

#

either way, wrong server

remote rain
#

I'm having a problem with my bot's page on top.gg so the problem is its not showing the pfp of the bot. is there any solutions for this?

sturdy swan
#

click Refresh Data button on your bots page

remote rain
#

clicked on it but nothing changed

hollow trellis
#

clear cache

digital anchor
#

Is there some sort of cooling down period or requirement before you can request auction access? Despite having an approved bot I am unable to select it in the application, it says 'you don't have any bots yet, add one here'

gloomy shell
#

That's currently a bug, select other product and then link your bot page as per the latest message in #site-status

digital anchor
#

Ah ok thank you!

native roost
#

So I Resubmit my bot and it gives 404 error what should i do

queen owl
#

I'd suggest renaming Explore -> Tags (or some shit like that), makes it easier to understand

#

Cuz you click explore and it gets you to tags page

#

I'd rather rename it or make an exploring make with suggested bots like main page but a bit different I think (cant say the design I imagine in words, prob will make figma and share l8er)

dire socket
#

does this stop verifying music bots?

real laurel
#

we're not discord, we handle all bots the same as long as they follow #rules-and-info

sturdy swan
real laurel
#

we take a look at reported reviews in chronological order of reviewal, so it'll take some time

sturdy swan
#

Ok

misty sparrow
#

You have to be logged

blazing wave
#

is this a glitch?

jaunty jacinth
#

How can I add total number of servers my bot is in in top.gg website?

hidden rootBOT
#

@jaunty jacinth

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

long ferry
lavish hemlock
#

Hi. May I ask whether top.gg bot will send advertisements or messages in my server or not?

cobalt sleet
cobalt sleet
#

No problem! dog_Happy

blazing wave
frosty burrow
#

hello im having some troubles on my end

#

everytime i access the website there seems to be a white overlay on top of the web

#

the contents show up for a while and then there's this white thing. Waited 5 mins, still nothing. Cant close, cant scroll, can only refresh. Many thanks in advance!

sturdy swan
#

how can i remove my bot from top.gg

#

without deleting my bot

long ferry
#

Not sure why you'd do that, removing is basically deleting

sturdy swan
#

How long does it take to get your bot developer role removed?

cobalt sleet
#

You want it removed?

sturdy swan
#

I apparently don't have bots anymore on the website, which wasn't really expected

ionic pewter
#

z

ionic pewter
frosty burrow
lone anvil
sturdy swan
#

hmm, thanks. probably was a mistake from him, will look into it

night meadow
long ferry
#

-notdiscord

hidden rootBOT
night meadow
#

Where can I turn this feature on so only I can turn it on but not everyone can chat

next tusk
#

Is there a method to look at the queue for the bot reviewing?

real laurel
#

There is not

rocky frost
#

Hi why my bot doesnt show up?

sturdy swan
#

Oooooo

stoic socket
#

ooooo?

sturdy swan
#

hello

#

i don't know why but when i add bot in my topgg profil he disappears

#

but if he is not validated normally we send a message but I receive nothing

native roost
#

Help me please

worthy ore
#

does discord have a discord server?

stoic socket
worldly pond
#

Any timeline on when the issue of Bot PFP not displaying will be resolved?

cobalt sleet
#

We've already notified the dev team about this issue. It'll get fixed in a future update but for now there's no ETA.

tardy yarrow
#

Hey. My friend got banned from the server. He has sent an appeal regarding that on 17th October. It's more than a month still no response. Why is it like that. When will it be reviewed?

cobalt sleet
#

There's no ETA for ban appeals

tardy yarrow
tardy yarrow
#

He have briefly explained everything in the appeal

sturdy swan
#

The server is not showing up and its almost been 2 days since the server was uploaded to top.gg

cobalt sleet
hidden rootBOT
#

@tardy yarrow

How do I appeal?
For more information about how to appeal you can view this article.

cobalt sleet
#

Everything is explained in that article

onyx merlin
#

I want help, my bot is in 100 server and i wanna leave my bot server less than 25 members .how to do that??

hidden rootBOT
#

@onyx merlin

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

slender oar
#

why does "Refresh Data" in bot page tooks forever? I've waiting about 5 to 7 minutes it's still continue loading, that's why I even can't able to refresh to new name and avatar...

cobalt sleet
#

That's a known issue right now. The team is aware and working on it. There's no ETA for a fix.

slender oar
#

Oh, alright, thanks!

neat bobcat
#

hello! i'm trying to add my server to top.gg but it doesn't seem to be working. can anyone help me?

#

i'm supposed to have 2 servers but it doesnt show up on this page. what do i do?

frosty burrow
#

how do i get rid of this white thing i still cant vote ๐Ÿ˜ญ

next tusk
sturdy heath
#

How long does it usually take for a project to be approved?

#

The last time that i submitted something it was 3 days but its already 5 now

tardy sorrel
#

is there any problem with website i can't edit my server info

cobalt sleet
sudden spoke
#

Humor isnโ€™t a personality trait found in moderators.

cobalt sleet
#

No problem! dog_Happy

cobalt sleet
sudden spoke
#

chuckles

restive lily
#

are bot reviewer applications still open?

cobalt sleet
#

They're permanently open. We review applications periodically.

eternal tangle
#

Can anyone say

#

Why can't I view my comments area

#

Literally since the past 3 days it's been saying can't view

delicate parrot
#

I am inviting the other owner of my bot, but he does not appear in the pending invitations

rugged roost
zinc oracle
rugged roost
#

No, this bot as sumbited the later

#

My bad, i don't finish the message

#

Thanks ^^

lyric haven
#

why do I keep getting directed to this page every time I try to test out my bot invite after adding it to https://top.gg

sturdy swan
#

Hi, am I stupid? I can't add my server it's just not in list at all (is there a list?)

zealous hare
#

how do i inv the disboard bot

stoic socket
zealous hare
#

oh okay tysm

crude zodiac
#

Mods, one user contacted me that their vote did not come trough to my votes channel, I tested it with the test button and with a manual post to my webhook set up, both worked fine. Was there a problem known with sending the webhooks out?

long ferry
#

webhooks are functional, likely related to your webhook

crude zodiac
#

Manual post to my url, used the Test Webhook button, etc

long ferry
#

It seems like you're the only one with that missing votes issue, are you sure it is 100% not related to your webhook?

crude zodiac
#

yea pretty sure

#

tho it was only 1 user

#

and later it worked fine again

#

Also, I can't refresh my bots data, when I click on the refresh button. Loads very long and nothing happens

#

@long ferry

long ferry
#

known issue

crude zodiac
#

ok

#

yea idk what was up with the webhook when I have this issue again ill come back to you

digital anchor
#

I recently requested auction access and I noticed that the page is still โ€˜request auction accessโ€™ I just wanted to check if my request had gone through and also what the waiting period might be approximately? (I recognise that you guys are all very busy and it will likely take a while, thank you so much for all you do staff <3)

long ferry
#

theres no eta for auction requests

crimson timber
#

Are we allowed Youtube together in our bots? if we post to Top.gg

long ferry
#

Yeah its fine

crimson timber
#

ok ty

sturdy swan
#

Hello can i ask the max bots that can be added in a server?

long ferry
#

iirc there's no limit as of now, but might actually become one later on

sturdy swan
#

Oh thanks!

sudden spoke
#

Whatโ€™s the markdown command again?

long ferry
#

markdown command?

sudden spoke
#

You know, to display all the markdownโ€™s that are used to edit a server page

long ferry
sudden spoke
#

Thanks!

#

Although, the gif isnโ€™t displaying?

long ferry
#

thats a invalid url then

#

![Gif](https://imgur.com/a/BatHVwl) is not valid

#

right click the gif on imgur, then copy image url

#

oh that image is entirely unavailable

sudden spoke
#

Iโ€™ve got it now

#

Thank you

agile prism
#

How Can I Take Votes Credit ?

#

@long ferry

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Donโ€™t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT โ€œwithdrawโ€ them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canโ€™t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your botโ€™s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

languid mason
#

Not letting me upload my bot.

#

I click submit and nothing happens.

long ferry
#

check your tags

languid mason
#

Everything seems fine.

long ferry
#

screenshot the tags please

languid mason
#

Alright.

#

Alright, it finally uploaded. Now ig I need to wait for approval.

versed plover
#

how long does it take for my bot to get verified?

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sudden cypress
#

Yo

#

I can't log in

#

To the site

#

There's an authorization issue when I try on the website

long ferry
#

clear cache and cookies, then try again

sudden cypress
#

I tried thqt

#

Already

#

That*

#

Like do I just deal with it or

#

Idk

#

I'm trying to vote on a bot so I can get my autoroles set up

#

Reactionroles

long ferry
#

try a different browser then

sudden cypress
#

Alright

#

I'll try chrome or sum

#

Got it

#

Thanks

spring iris
#

is the analytics suppose to be 0 everything?

zinc oracle
#

analytics doesnt function currently

delicate parrot
#

the team owner/moderators/administrator can't answer reviews?

rustic hamlet
#

Help me

long ferry
#

Just ask

rose plaza
#

How can i trade my bot?
I had a verified bot and i make another one, trade the token i've deleted the original bot

long ferry
#

What do you mean trade

rose plaza
#

but the code is the same

#

i just switch the bot's token

#

Same bot, but different aplication

long ferry
#

You still need to resubmit the bot, we don't transfer bot information

rose plaza
#

ho, ok

long ferry
#

If that's what you mean

rose plaza
long ferry
#

Yeah you can only submit an entirely new bot, not transfer the data of the previous one onto the new

rose plaza
#

ok, i got it

#

i'll submit

rose plaza
#

no problem just copy the information by original bot?

long ferry
#

You can use the same description yeah, remember to delete the previous bot, otherwise it will just be deleted eventually when the application is deleted

white brook
#

Why we cant add owners anymore?

real laurel
#

Use Teams

turbid sedge
#

when changing the long description I get "Your form contained some validation errors"

#

It highlights this....

coral reef
#

-issues

wild stoneBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

Please note: The linked message above may not be updated accurately, the team is already working on ways to reliably notify you about ongoing site issues. If you're unaware of a certain issue being already known by us, feel free to inform us and we'll inform you accordingly.

vale spindle
#

How do i see the bots that i posted

real laurel
#

On your profile

old field
#

how long to be verified?

real laurel
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

old field
vale spindle
#

Oops

paper willow
#

@real laurel I need help

#

Whenever i log in to my acc and click on my profile it shows my alt acc

real laurel
#

you're most likely logging in using your alt account then

paper willow
#

I logged in to my main

#

In the vid

real laurel
#

try logging out and logging back in

#

or clearing your cache

paper willow
#

It shows

paper willow
paper willow
real laurel
#

sure

paper willow
#

Works

real laurel
#

nice

eternal tangle
#

can anyone say

#

why cant i see my reviews section??

#

it has 4 reviews

#

and says i cant view

real laurel
#

Might be an issue with our end

sturdy swan
#

Can't Refresh

#

it

eternal tangle
#

even other people cant see

#

so what should i do then?

sturdy swan
#

you need to wait atleast 12 - 24 hrs

real laurel
#

I'll relay it to the devs and ask them to take a look

eternal tangle
#

its been

#

3 days

#

its stayed like this since 3 days

#

at first i thought it was my net so i waited for 1 day later on other people couldnt see aswell

sturdy swan
#

breh

paper willow
#

I cant log out of my account

#

wth

real laurel
#

try clearing your cache

#

-cacheclear

wild stoneBOT
paper willow
#

thanks

nova tartan
#

why can't i submit my bot again after it was declined yesterday?

honest lynx
#

You should be able to, what's stopping you?

real laurel
#

^ any errors?

nova tartan
#

it said my bot has already been submitted

#

but when i check my existing projects, it does not show anything

real laurel
#

Looks like it is submitted

honest lynx
#

Are you sure it got declined?

#

And maybe it's just the site with issues

#

You probably did submit it but maybe you refreshed after that

nova tartan
real laurel
#

yeah you successfully submitted it, you'll be fine

paper willow
real laurel
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

real laurel
#

always changes because of queue size

nova tartan
dark kraken
#

can anybody share the code for mention-responder?

real laurel
#

not the place to ask for that, but you should google it

sturdy swan
#

The server is not showing up and its almost been 3 days since the server was uploaded to top.gg

real laurel
#

yes search has some issues at the moment, we're aware

#

right now the best thing to do is just wait

sturdy swan
solar turret
#

I can't vote for poketwo

#

Oh now I can

#

Smh

empty imp
#

i can able to run my bot from 10 am to 10 pm , so after that my bot will go offline .Reason: No personal server(i.e raspi) . bots are being verified at mid night time , so it is hard for my bot to get verified

mortal wing
#

get a vps?

crimson timber
#

is using a emoji steal command against tos? cause one of my server members says it is? and ive looked on the website, but nothing

cobalt sleet
#

99.99% of emoji on Discord are stolen from other servers. Also, this is top.gg support for questions related to top.gg.

crimson timber
#

ok, sorry and ty

sturdy swan
#

Merhaba

#

Bir ลŸey sormak istiyorum

#

<@&695153281105920070>

somber parcel
#

Please don't ping us unless necessary n

#

Also what do you need

sturdy swan
#

Tรผrkรงe konuลŸabiliyorum. ฤฐngilizce konuลŸamฤฑyorum sorun olurmu?

somber parcel
#

That's fine, we can use a translator to translate.

cobalt scarab
#

Hi, i'm trying to add a bot, but every time it says " bot is not pubblic", but my bot is public

somber parcel
#

Did you save it in the portal?

cobalt scarab
#

?

#

i'm stuck on "insert your bot id"

#

i click on "find bot" and it says "bot is not public" while is public

somber parcel
#

Did you make sure you saved it as public in the developer portal?

cobalt scarab
#

yes

#

i tried to make it private and then public again

long ferry
#

What's the id

cobalt scarab
#

865894543806562314

long ferry
#

Try it now

cobalt scarab
#

ok

#

same error

long ferry
#

Yeah didn't work then, it got fixed on another users end after checking the oauth authorization, can you try it in like 30 minutes or so

cobalt scarab
#

ok

#

thx

sturdy swan
#

Telefonda opera tarayฤฑcฤฑ รผzerinden top.gg sitesine giriลŸ yapamฤฑyorum

cobalt sleet
sturdy swan
#

Tรผrkรงe konuลŸursanฤฑz anlarฤฑm

sturdy swan
#

with the webhook you can set in top.gg thingy
can it also send the ?code discord redirects with in the redirect uri?

cobalt sleet
#

You mean the bot invite link?

sturdy swan
#

yea

cobalt sleet
#

Yeah you can use the redirect_uri parameter

#

In your bot invite link

sturdy swan
#

yea

cobalt sleet
#

Not sure what you mean about the webhook

sturdy swan
#

so i have guilds.join scope enabled

#

and when a user adds it to a server right

#

it redirects with a parameter ?code

#

for adding the user to guilds and stuff

#

does the thingy get sent that aswell

cobalt sleet
#

In the bot invite link on your bot page?

sturdy swan
#

does it relay the ?code param inputed if the redirect uri is a url to top.gg?

cobalt sleet
#

That's just where we post your vote webhooks to. It's up to you to do whatever you want with it after that. https://docs.top.gg for more info.

Top.gg documentation

Welcome to Top.gg

sturdy swan
#

ok

cobalt sleet
#

That has nothing to do with bot invites. We don't send webhook data for bot invites. Only for votes on top.gg.

sturdy swan
#

hm k

#

where can i send a suggestion

cobalt sleet
#

-zendesk report

wild stoneBOT
sturdy swan
#

k

#

there i was for a minute thinking i could use top.gg as a webserver to send access tokens when people add my bot to there server so i can add there account to my guild lemonshake

cobalt sleet
#

You can just add a redirect_uri to your bot invite link.

sturdy swan
#

yes

#

when it redirects it gives ?code

#

and that is a code you can query in the discord api for a user thingy idk

#

and then you can add the user to a guild if you want

#

but to do that you need a webserver to redirect to so you can get the code

cobalt sleet
#

You can just forward them to your support server from the bot invite link.

sturdy swan
#

yes

#

but

cobalt sleet
#

No need for the code

sturdy swan
#

๐Ÿ˜ฆ

#

what if they dont join

#

then youd just add them

cobalt sleet
#

Then they didn't want to in the first place. If you force them to join and they don't want to, they'll just leave anyway.

sturdy swan
#

k

slender ferry
agile estuary
#

What do the subscriptions do?

cobalt sleet
agile estuary
#

Ahhh ok thanks :)

wanton sparrow
#

no need for premium ๐Ÿคฃ

cobalt sleet
#

There will be more features coming to premium in the future and it's also a great way to support top.gg.

true pawn
#

Any updates on the bug getting fixed?

stoic socket
#

which one

#

there are many

sturdy swan
#

@cobalt sleet Yardฤฑma ihtiyacฤฑm var

#

Top.gg ile sorun yaลŸฤฑyorum @cobalt sleet

undone marlin
#

I really need a moderator, I got hacked and now, the hacker is using my bot to scam people, Discord isn't doing anything to help, it's very frustrating

#

I want to delete the bot from the top.gg list

long ferry
#

are you able to prove you own the bot through for example an eval?

sturdy swan
undone marlin
#

I can

long ferry
#

-notr

wild stoneBOT
#

ฤฐngilizceden baลŸka dillerde sohbet etmek iรงin #general-int kanalฤฑnฤฑ, top.gg hakkฤฑnda (Tรผrkรงe olarak da) destek almak iรงin #support kanalฤฑnฤฑ kullanฤฑn.
Bu kanalda Tรผrkรงe konuลŸmayฤฑn.

long ferry
sturdy swan
#

-notr

undone marlin
sturdy swan
#

Tรผrkรงe destek nerden alacaฤŸฤฑm?

sturdy swan
# long ferry -notr

(Tรผrkรงe olarak da) destek almak iรงin support kanalฤฑnฤฑ kullanฤฑn.
Already asking for help ๐Ÿ˜„

#

Tamam support zaten burasฤฑ?

long ferry
#

Yup, asking in different languages might not be as fast, as I don't understand turkish, can't help that user

sturdy swan
#

:d

sturdy swan
#

ฤฐngilizce konuลŸamฤฑyorum

sturdy swan
sturdy swan
sturdy swan
#

Google translate

#

Olmaz รถyle yanlฤฑลŸ รงevirir

#

Canฤฑm derdini anlat yeter adamlar Tรผrkรงe bilmiyor

#

Bana adminin birisi รงeviririz sฤฑkฤฑntฤฑ olmaz dedi

sturdy swan
#

Odini bekle o zaman

#

Tรผrkรงe destek iรงin bu kanalฤฑ sรถyledi biraz รถnce

stoic socket
#

@sturdy swan Online Tรผrkรงe moderatรถr olmadฤฑฤŸฤฑ iรงin google translate kullanmak daha hฤฑzlฤฑ olacaktฤฑr.

sturdy swan
#

ลžuan da aktif Tรผrk admin yok

long ferry
#

doesn't seem to be available though

stoic socket
#

ah

#

ok

sturdy swan
#

@somber parcel

stoic socket
#

i said that

sturdy swan
long ferry
#

Likely not, they decided to resign. Might decide to come back in the future, but unsure as of now

stoic socket
sturdy swan
#

Oh okay

stoic socket
sturdy swan
#

lmao

stoic socket
#

google translate for the win pog

sturdy swan
#

yeah i think

sturdy swan
stoic socket
#

hangi konuda yardฤฑma ihtiyacฤฑn var?

sturdy swan
#

Opera tarayฤฑcฤฑdan top.gg ye giriลŸ yapamฤฑyorum

#

ร–yle birลŸey mi var ya

#

Bakayฤฑm

stoic socket
#

Bence bu opera ile ilgili bir sorun - birรงok insan sorunlarฤฑ olduฤŸunu sรถyledi

sturdy swan
#

Yoo giriลŸ yapฤฑyorum ben

stoic socket
#

farklฤฑ bir tarayฤฑcฤฑ dene @sturdy swan

sturdy swan
#

Opera kullanฤฑyorum ama

#

Google falan dene

#

Opera dan yapmak istiyorum ama

#

Google istemiyorum

stoic socket
#

firefox falan indir o zaman

sturdy swan
delicate parrot
#

the team moderators/administrator/owner can't answer reviews from the bot?

long ferry
#

the owner should iirc

sturdy swan
#

Pc de oluyor

#

Telefonda olmuyor

sturdy swan
fair cloud
#

Please tell me how do i add vote to my server

trim light
#

Hello I got a response and then it said I can ask for an appeal with a user.
However, the username it includes doesn't include the numbers after the #. There are two users with the exxact same name. How do I know which one to message?

jolly jacinth
#

what does this mean

kind anvil
#

Pls help

#

Why i cant add my bot on top.gg i cant able to text my decription and mor things why devlopers solve this

grand ravine
kind anvil
#

In my case i put my bot aplication id but dosent find bot and dosent reply error or else

jolly jacinth
grand ravine
#

you bid, people bid, the winner gets the tag

jolly jacinth
#

that's dumb

#

basically playing with fake money

#

i'm guessing this is why a certain bot is so thirsty for votes

grand ravine
#

not really, voting credits are a surplus to actual money in bidding

grand ravine
#

this is a way to buy an advertising place, actual business

grand ravine
kind anvil
#

Yes

grand ravine
#

then wait for a moderator to show up, there's little I can help with in this case

kind anvil
#

Shoud i share my bot id here can i ? @grand ravine

jolly jacinth
grand ravine
grand ravine
#

it's just hidden from general users

jolly jacinth
#

i see

kind anvil
#

Aaa this error was not coming on last update but now it is big my freinds also have same proble they not able to add bot on top.gg

grand ravine
#

just be patient

kind anvil
#

Ok

#

@charred imp pls help

#

Pls help

#

Pls

grand ravine
#

he's also a bot dev, and don't ping users randomly

kind anvil
#

Ok

#

Help pls

kind anvil
#

Wait giving

kind anvil
long ferry
#

what error do you get when trying to submit

kind anvil
#

First i past my bot id on find bot okay then i go to write discription but i cant able to write means its not giving to write bot discription and more

long ferry
#

have you entered the bot id in the find field?

kind anvil
#

Yes

long ferry
#

Does it say anything eblow that

kind anvil
#

I watch video also how to upload bot on topgg and in video when user put bot id then there show bot pic but in mu dosent reply if its error

long ferry
#

you should see a message below the find field

kind anvil
#

No its not coming anything

long ferry
#

clear cache and try again

#

-clearcache

#

-cacheclear

wild stoneBOT
kind anvil
#

Of chrome i try all i clear storge of chrome but no its not working

long ferry
#

try a different browser then

kind anvil
#

And i am doing from mobile not on pc bro

long ferry
#

try a different browser then

kind anvil
#

I try on google but not working from there also

long ferry
#

download chrome, google is just safari

kind anvil
kind anvil
#

Bro be here if i mention pls come again pls

#

@long ferry

long ferry
#

I'm at work

#

I cant always help

kind anvil
#

Ok but pls just help me this only

fallow adder
#

any1 knows why this doesnt work?

cyan palm
fallow adder
#

oh ok

sturdy swan
#

How do I log in to top.gg via the opera browser on the phone?

kind anvil
#

Ty hope its working

opal summit
#

i went for voting but wasnt able to vote
is it a website issue or smtg?

nimble wadi
round crow
#

facing the same "already voted" issue

delicate parrot
#

top.buggPEPEGACHAT

timber herald
#

I'm trying to create team for our server on Top.GG but it seems like it never saves?

eternal tangle
#

can anyone pls say why cant i see my bots reviews??

#

like over here it shows 4 reviews

#

but

#

i cant view it

#

also its been like this for 4 days

strange mauve
#

Hello i have a problem, my discord account get hacked and i lose access to my top.gg panel

#

what i need to do to fix that ?

long ferry
#

If you cannot authorize with your account through discord, then we cannot help

blazing fiber
#

Hihi I'm trying to vote for a bot but it says I already voted when I haven't

tacit idol
#

^ is that a known issue

long ferry
timber herald
#

I'm trying to create team for our server on Top.GG but it seems like it never saves?

tacit idol
#

every person reporting is trying to vote for a different bot, that doesn't seem likely

stoic socket
blazing fiber
#

agreed, I tried voting for 3 different bots and 2 said the same issue but one went away and let me vote. I'm just trying to vote for the other now

long ferry
#

have you previously voted for it then?