#support

1 messages · Page 578 of 1

stoic socket
#

Yep thats valid

broken pulsar
#

that's the one

stiff inlet
#

how long does it take to get approved ?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

stoic socket
stiff inlet
#

okay .....

weak willow
stoic herald
#

Well like for how much can i advertise my server on top gg's first page for a month?

stoic herald
#

yea but there's no current price?

#

like for 10-20 $ my server will gets advertised on a good place?

#

like i wanna know about those

long ferry
#

it depends on the other bidders and the interest on the tag

#

so prices may vary

stoic herald
long ferry
#

dblauctions

hidden rootBOT
stoic herald
#

Oh no not auction im not rich lmao

#

okay leave it thx♡

long ferry
#

auction is the only way to promote your bot

#

or server/product

rare gulch
#

hi! i’m trying to login to top gg and i keep getting redirected to the sign on discord screen. it’s like an endless loop of sign ons. i’ve cleared cookies and cache and tried on chrome and safari (mobile) and still doesn’t work 😦 is there anything else i can do besides go on a computer and do it?

long ferry
#

thats related to discord

#

dblnotdiscord

hidden rootBOT
rare gulch
rare gulch
stoic socket
#

LOGIN LOOP FIX
go to https://discord.com/app then login as usual. Then head back to the oauth page again and it should now allow you to login to that app you wanted to login to.
its a login loop on oauth only - logging in to the app works

Read #support message for a known to work fix

Remember: This issue is not related to top.gg

jovial rain
#

Is anyone else having trouble with login to top.gg to vote with something ?

long ferry
#

read above

plush roost
#

How can I change my website?

long ferry
#

@stoic socket add Remember: This issue is not related to top.gg

long ferry
plush roost
long ferry
#

you cant right now

plush roost
#

so sad

sturdy swan
#

Hello my bot still dont got reviewed. it said i need to wait 2 weeks.

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

stoic socket
#

BUt there are no forms which need fixing

#

ah fixed. I ticked the I authorize Dbots B.V. to host, distribute, licence, sub-licence and monetize this content without restriction and it let me submit.

sturdy swan
#

I need helo plz

stoic socket
sturdy swan
#

I need to change my age date

#

I write it wrong by mistake

coral reef
#

wdym your age date?

#

don't think we ask for that

stoic socket
#

iirc its not something thats asked for

sturdy swan
#

No no

#

In discord account

drowsy goblet
#

Can someone help me? I can’t vote it keeps telling me to login over and over again

steady finch
mint schooner
#

lmao

steady finch
#

Omg

coral reef
#

dblnotdiscord

hidden rootBOT
coral reef
#

:)

steady finch
#

Ty extreme

coral reef
#

Np!

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

Please note: The linked message above may not be updated accurately, the team is already working on ways to reliably notify you about ongoing site issues. If you're unaware of a certain issue being already known by us, feel free to inform us and we'll inform you accordingly.

coral reef
#

Oh wait

#

Nvm

stoic socket
#

proud to be a pinned message hmm

coral reef
#

Had it once too KEKW thanks for the help

stoic socket
#

np

drowsy goblet
#

Thank you

stoic socket
#

np 🙂

neon zealot
#

hello

#

if i wanted to delete my bot at top.gg to create a new one later

#

is it okay to create it with the same bot id?

stoic socket
#

Yep

proud warren
#

hey, I just got my account back after 2 months cuz it got hacked, asked in the same day I was hacked for my bot to get deleted from the site to prevent some bad things from happening
I still see it on my profile page

#

but when I go to it it's a 404 page

#

is it possible to get it back on the site so I don't have to rewrite an entire description?

stoic socket
#

not there for me

proud warren
#

so just a visual bug ig, I'll try reapplying for it

stoic socket
#

Alrighty

spiral juniper
#

I have a problem i can’t connect my account anymore to top.gg

stoic socket
#

Elaborate

proud warren
#

apparently the submit button doesn't work

steady bronze
#

it's enabled though

stoic socket
#

or create invite

steady bronze
#

even if i do

stoic socket
proud warren
#

I did

#

3 times

stoic socket
#

Ah

proud warren
#

I'll change the browser, maybe this helps

stoic socket
#

Might be a chrome or something preventing it

stoic socket
ornate junco
#

clear cache angeryBOYE

stoic socket
#

And that ^^

steady bronze
#

the widget is fully enabled

proud warren
#

same thing on edge

#

code 400 post request when submiting bot

stoic socket
#

@long ferry ^^

#

Not sure if you are aware of that site issue

long ferry
#

Clear cache and cookies, then try again

proud warren
#

my bot was in the past on the site, maybe thats the issue

stoic socket
long ferry
#

Also check your network tab, not console

proud warren
#

let me try to clear cache in chrome now

ornate junco
#

try disable cache in network tab

long ferry
#

Check the network tab

#

On your inspect element

steady bronze
#

i swear to god it keeps telling me to turn on widgets but the widgets are already enabled

long ferry
#

Did you add DSL?

#

aka did you add the correct one as well?

proud warren
#

what's with the network tab?

steady bronze
long ferry
long ferry
steady bronze
#

welp it didn't work without it

long ferry
#

Pretty sure it should

proud warren
#
{"message":"Your form contained some validation errors","translationId":"errors.bad-request","formItems":[{"id":"slug","translationId":"errors.validation.string.max","message":"slug length must be less than or equal to 25 characters long"}]}```
long ferry
#

Check your tags

#

Screenshot them

proud warren
#

thats the problem

long ferry
#

Remove it

proud warren
#

all the tags are in one thing

long ferry
#

Add a shorter one

#

It's not a proper string, its a bugged one

proud warren
#

I pressed a premade one

#

tought it would automatically add them right

long ferry
#

Yeah bugged string, use a normal one

proud warren
#

alright, thanks

steady bronze
#

weird, my imgur link keeps removing itself

#

i save this as the background and it isn't there

long ferry
#

Caching related, set it and wait

spiral juniper
spiral juniper
stoic socket
#

as in it repeatedly makes you login?

#

Check the latest pinned message

spiral juniper
#

Thanks i’ll tru

#

Try

spiral juniper
long ferry
#

then contact discord

old talon
#

why isnt the website working

stoic socket
sturdy swan
#

Bot pages aren’t loading

pearl basin
#

website down

stoic socket
#

Ah nope site is down

sturdy swan
#

yes same with me

#

when it will get fixed

#

?

stoic socket
#

cc @limpid shadow ^^

#

Site down

#

Not sure if you were aware, sorry if you were and I pinged for no reason KEKW

mighty cloud
#

+1 ^

stoic socket
#

Site down
Known issue, it will return soon.

Check #site-status

prisma kernel
#

same as me

abstract spade
#

how long approximately until it’s back up?

quartz willow
#

Hard to tell since the issue is not on our end

stoic socket
#

As long as it takes Cloudflare to fix the issue

abstract spade
#

cool thanks for the response

old heath
novel granite
#

Link is not open

spiral frigate
#

yo topgg down for me
nvm

sturdy swan
#

Website down

brisk needle
dense blaze
#

error 552

ancient heart
faint cape
pliant mauve
faint cape
#

bet thanks

copper magnet
#

does anyone know why i randomly join a servers but didnt actually join

mild bear
#

@pliant mauve how to reedem those vote credits of server 🤔

hidden rootBOT
#

@mild bear

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

mild bear
#

@pliant mauve but I didn't found the way to use credit can you provide some more info

pliant mauve
#

what are you confused about?

mild bear
pliant mauve
#

you need auction access

#

dbl auctions

hidden rootBOT
mild bear
#

ok

#

lol site not working

pliant mauve
#

you can use credits to advertise your bot on a certain slot and page

mild bear
pliant mauve
#

by doing auctions

mild bear
#

okey sure when will be the site maintained

mellow river
#

@dreamy surge

pliant mauve
#

there's no eta

mellow river
#

hey guys

#

i waanted to contact

#

nom

#

how can i

#

i just wanted to say

#

that he declined my bot for no reason

pliant mauve
#

just dm her @cyan flint

mild bear
#

oh okey thanks for the help

pliant mauve
#

np

mellow river
#

i guys

#

hi *

#

can my bot be undeclined or smth like thay

#

that

#

because i guess my bot token was stolen or something like that

#

because everything is fine with my bot

coral reef
#

type in full sentences instead of flooding chat please

mellow river
#

@cyan flint

coral reef
#

DM the reviewer, they can help you. Not in this chat'

mellow river
coral reef
#

Then be patient please

mellow river
#

k

hardy ore
pliant mauve
hardy ore
#

thanks cosmic ❤️

shell prism
#

lmao

#

so my blog website also not opening?

#

its opening but its on cloudflare too

vivid mirage
#

top.gg isn't working for me on Opera GX but when I use Chrome it works fine

#

Some connection timed out error on Opera GX

shell prism
hardy ore
shell prism
#

the website is cached for sure

coral reef
#

It's the cache

sturdy swan
#

top.gg isn't working for me too

mortal wing
coral reef
#

neutral Cloudflare issues
Looks like Cloudflare is having issues with its network right now which is preventing users from accessing the site. We'll be checking in with https://www.cloudflarestatus.com/ for updates

sturdy swan
#

I shows like host connectivity lost

#

pls help ASAP

coral reef
#

Nothing we can do about it, cloudflare issues.

#

Patience please

sturdy swan
#

oh

mortal wing
sturdy swan
#

buy

#

but

coral reef
#

Nothing we can do sorry

#

Be patient

sturdy swan
#

it showed cloudfare mumbai is ✅

coral reef
#

its recovering

tepid estuary
coral reef
#

neutral Cloudflare issues
Looks like Cloudflare is having issues with its network right now which is preventing users from accessing the site. We'll be checking in with https://www.cloudflarestatus.com/ for updates

tepid estuary
#

ok

shell prism
mortal wing
onyx merlin
#

Top gg is down??

tepid estuary
pliant mauve
coral reef
#

It is a cloudflare issue, nothing on our end that we can fix. Please be patient!

onyx merlin
#

Okay

sturdy swan
#

Your bot was offline when we tried to review it. For that reason, we are unable to test it. Please get your bot online and re-apply.

#

Huh

#

The Main reason for 80% bots that are declined

coral reef
#

Yes

#

What about it?

sturdy swan
#

My Bot isn't reviewed till now

coral reef
#

Your bot was offline when we attempted to review it.

sturdy swan
#

I haven't got any dm

coral reef
#

You should've gotten a DM from watcher that your bot was declined

shell prism
#

how much time does it take to review?

coral reef
#

Per bot?

#

Or just how long is queue rn

shell prism
#

no i mean i added my bot

sturdy swan
coral reef
hidden rootBOT
#

@shell prism

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

coral reef
sturdy swan
coral reef
#

Of?

shell prism
sturdy swan
#

bot

#

also Website is down?

coral reef
coral reef
sturdy swan
#

Yes, But it is offline from much months

coral reef
#

Therefore it was declined

sturdy swan
#

I have applied a new Bot

#

Pika Musics

sturdy swan
sturdy swan
coral reef
#

I only see Musician as a current bot in queue for you

#

ID 899236337734008882

sturdy swan
#

Pika Musics aka Musician

#

Both are same

coral reef
#

It is in the queue currently

sturdy swan
#

Position?

coral reef
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sturdy swan
# coral reef dblupto

You should make a bot which shows queue that when our bot will be accepted or denied

#

or on website

coral reef
#

We do not release the exact positions of bots to the public

ripe anvil
#

Is the site not working?

coral reef
#

Privacy

ripe anvil
#

Because in my phone

#

The site is

coral reef
ripe anvil
#

Not loading

worldly pier
#

too

coral reef
worldly pier
coral reef
jaunty shard
#

I’m experiencing heavy API issues. Is this because of the cloudflare reason or something else? My project has restarted about 400 times in the last several hours.

jaunty shard
jaunty shard
#

It’s the DBL service

mortal wing
#

Thought you meant something just regarding with Cloudeflare in general.

jaunty shard
#

Yes and no.

coral reef
#

Don't know if the restarts have anything to do with us or CF, but the API is affected by the problems.

loud lava
#

I'm now hitting 503 errors instead of cloud flare 522 🙂

coral reef
#

Still because of CF

#

Site is down too actually, team is aware

loud lava
#

Oh, CF doesn't have a nice page for 503s like 522s? TIL

buoyant tinsel
#

Is the website down

loud lava
#

Literally 2 messages up

coral reef
#

Website is down too

buoyant tinsel
#

oh lol

plush roost
#

so sad

minor dirge
#

yeap

coral reef
minor dirge
#

any idea when it might be up?

coral reef
#

No ETA

minor dirge
#

like an estimated time

#

f

jovial otter
#

eta is literally estimated time of arrival

coral reef
#

That doesn't really matter lol

minor dirge
#

it does for me kek

coral reef
#

Arrival of a fix lmao

minor dirge
#

cuz of some bot i play

odd rampart
jovial otter
#

i'm starting to think you guys didnt recieve my bot's application

coral reef
#

We did

#

You submitted it on the 18th

jovial otter
#

gotcha

coral reef
#

HayBot

jovial otter
#

correct

coral reef
#

Yup! We got it!

jovial otter
#

glad u helped confirmed

coral reef
#

Ofc

jovial otter
#

if my bot gets rejected, does a resubmitted application take another week?

coral reef
#

It will be reset to the back of the queue

jovial otter
#

what a bummer

coral reef
#

¯_(ツ)_/¯

young geyser
#

Ikr

young geyser
languid solar
coral reef
languid solar
#

Why??

#

Ok

jovial otter
#

what's the age requirement for being a bot tester?

jovial otter
#

thanks

tepid estuary
#

still.. Thonk

pliant mauve
#

Let's just wait until the issue is resolved. May take a while

tepid estuary
#

yea sadly

golden crystal
#

bruhhh

#

when

#

will the website work

steel jetty
#

I want to vote

#

Dank memer

golden crystal
#

everyone wants to vote

sturdy swan
#

joe biden

steel jetty
#

Wat to do now

pliant mauve
#

wait patiently

ebon fossil
scarlet night
steel jetty
neat merlin
jovial citrus
#

for how long is the site down

sturdy swan
#

thanks

sturdy swan
#

lil

hearty flame
#

site down rip

jovial citrus
golden crystal
slim spindle
#

Hey, i wanted to make a announcement on the top.gg Site of my bot but there is always a error, this has already been here a week ago does anyone know how to solve it

slim spindle
#

Oh okay thanks for the answer

sage robin
#

ummmm?

cobalt sleet
desert salmon
#

Why i cant vote?

cobalt sleet
#

Hey there!

We're currently having issues with our host which explains the current downtime we're experiencing.

The dev team is aware and are trying their best to bring the site back as soon as possible.

Please see #site-status for more details and updates. We have no ETA for when this will be fixed as it seems to be an issue with the host.

That is why the site is down and you're unable to vote. For any unrelated questions please ask in #general.

Thank you for your patience and please try the site again later! dog_Happy

cobalt sleet
#

The issue seems to be fixed!

shell prism
#

unlocked xD

#

yes its fixed

opaque totem
#

i have the login loop issue

#

wtf does oauth page mean

sturdy swan
#

Uhm bigger question, is DSL offline?

shell prism
#

lmfao

sturdy swan
opaque totem
sturdy swan
#

ping

#

-ping

#

@sturdy swan yep it's offline

#

Hello, there are members from my server unable to upvote it, they watch the ad but the vote button stays greyed out, they sent me a vid of it as well. Why would this be and how can we solve it?

#

Here is the vid she sent, the page reloads after watching the ad but the button stays unclickable

gilded acorn
lyric gorge
#

hahaha

#

that’s funny bro

fallen vortex
#

Hey my bot logo doesnt appear anymore

cobalt sleet
hidden rootBOT
#

@fallen vortex

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

fallen vortex
#

ok thx

#

Thankyou!

sturdy swan
#

Where's the option to add a server?

stoic socket
#

@real laurel

#

@cyan flint

foggy parcel
#

709390800336977930
@zinc oracle

sturdy swan
#

hey mods pls kick him 😅

stoic socket
#

Just wait for them to respond

sturdy swan
#

||
��@everyone, take nitro faster, it's already running out

https://d******************
||

sturdy swan
stoic socket
#

Don’t send that

#

They will ban you

sturdy swan
#

i am just giving information 😅

#

to save others from scam

foggy parcel
#

@cyan flint

stoic socket
sturdy swan
#

scammers

#

let me report on him

stoic socket
#

Let’s keep this channel support related now and only report people

sturdy swan
#

reported

stoic socket
#

The actual scammer or the message the guy sent above

warm laurel
#

i want to delete my bot but i can't

sturdy swan
#

👍

stoic socket
warm laurel
#

who?

sturdy swan
sturdy swan
stoic socket
#

Please only report genuine scams - not someone trying to help us see the message wasn’t just Unicode spam.

dusky dust
#

Hello! Sorry, I have a problem logging in to vote for bots since yesterday… I’ve tried different devices/networks and it still didn’t work, what should I do? Thank you!

stoic socket
dusky dust
stoic socket
#

That’s likely your best bet

dusky dust
stoic socket
#

Np

sturdy swan
#

like this

stoic socket
#

Yep

sturdy swan
#

relly?

#

what is it?

stoic socket
#

Lemme get the page

sturdy swan
#

ok

pliant mauve
sturdy swan
#

somthing like that?

pliant mauve
#

yes

sturdy swan
#

oh ok

#

my bot is not approved so

stoic socket
#

You need to wait for it to be approved first

sturdy swan
#

yeah ik

#

@stoic socket is ur bot approved?

stoic socket
#

Yep 2 of them

#

And hopefully 2 more soon

sturdy swan
#

show one

#

send its link

#

send its widget link

stoic socket
#

Alr

#

Weird

sturdy swan
#

@pliant mauve

stoic socket
#

Person Already banned ^^

weak willow
pliant mauve
stoic socket
#

Nope

sturdy swan
long ferry
#

thats not a valid wigdet url

pliant mauve
#

remove api

stoic socket
#

Yeah i thought it wasn’t

long ferry
#

what are you trying to get? The widget page or the actual widget image?

sturdy swan
stoic socket
#

Forbidden

long ferry
#

thats the widget settings

#

sec

stoic socket
#

Ah

sturdy swan
#

how

long ferry
#

your widget might actually break if you haven't refreshed your bot avatar fyi

stoic socket
long ferry
#

basically yeah

summer radish
#

did topgg go down a few hours ago?

#

like 4 - 6 hours ago mayb

stoic socket
#

Yep

summer radish
#

kk

sturdy swan
#

ban log is much than bot log

#

😂

stoic socket
sturdy swan
stoic socket
#

Still

olive hull
#

Hello management,

How much time would you take to approve my bot?

hidden rootBOT
#

@olive hull

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

olive hull
pliant mauve
#

np :)

olive hull
# pliant mauve np :)

One more thing, is there any rules for adding bot / requirements to get bot approved?

woven karma
#

Have announcements been fixed yet?

long ferry
#

not yet

woven karma
#

aight. But they are aware of it and it's on their todo list right?

long ferry
#

They are aware of it, cannot confirm if thats on their todo list though

woven karma
#

Aight thanks Just was curious because the bug is already been there for more than a month

mild bear
#

dbl auction

long ferry
#

dblauctions

hidden rootBOT
long ferry
#

commands only for staff

mild bear
#

Thanks

sturdy swan
#

So the iframe issue hasn't been fixed yet?

cosmic charm
#

Hey guys just wondering, when someone votes and given a role, does the role get taken away after 12 hours, and they gotta re-vote? or they have it forever? hapii

stoic socket
sturdy swan
#

Like j can't attach my website onto topgg page

cosmic charm
long ferry
#

revote after 12 hours, role gets removed after 13 if no voting

long ferry
#

make sure to close the iframe tag

sturdy swan
#

Ohh thank you

stoic socket
long ferry
#

exactly

sturdy swan
#

Got it!

sturdy swan
#

Why do i have to keep logging in to topgg even though i already have done it

#

It leads me to login again

#

So annoying

scarlet night
#

i seen bots with backgrounds they made with html and css and stuff
how do i do that

#

like how do i add to page

sturdy swan
#

body {
background-image: URL('imageurl')
}

scarlet night
#

do i add

<style>
</style>
ember coral
#

Guys i cant seem to log in to top.gg

pliant mauve
sturdy swan
#

Yea do it in <style></style>

pliant mauve
ember coral
#

When i try logging in it refreshes the page

pliant mauve
strange cove
#

Hi

#

I hav a question

#

When im trying to vote

#

I need to login but then i do that

sturdy swan
#

do i need to make a new application for my bot?

strange cove
#

I get send to another login

pliant mauve
strange cove
#

Oh

#

I see

#

Thx

#

It still doesnt work

pliant mauve
strange cove
#

Okey still thx

ember coral
orchid saffron
#

Hey I've been having issues submitting a bot to top.gg, I checked the console log and its having an error 403. Can anyone help please?

south sundial
#

Hii I don't know why but I can't add my server to the website ||i can't even find it||

stoic socket
orchid saffron
#

Ok thanks ill try

#

Nope now its giving me a 400 error instead

#

Oh sorry my bad, the short description was too long this time

stoic socket
#

I've just raised the issue on Github (See the latest message in #818685400667127808) and that should get a response quickly

long ferry
#

By the way, if you're trying to report issues, use the network tab instead (response), as that part contains useful information for debugging. The console tab isn't that useful, only shows that it failed

#

@orchid saffron could you check your network tab and find the failed request, then navigate to the response tab? Refer to above

misty rivet
orchid saffron
stoic socket
orchid saffron
#

I just kept refreshing the page

long ferry
#

then it was an issue regarding caching

minor garnet
#

Yeah it’s still not working for me either

long ferry
#

open your inspect element console, then your network tab

minor garnet
#

I’m on mobile

long ferry
#

check the response to "entities" that failed

#

oh welp

#

try different browser then

minor garnet
#

I did

long ferry
#

cant help much without some point to start on

minor garnet
#

Oof

misty rivet
#

JOIN VC

#

PEOPLE

#

THANKS

pliant mauve
#

dbl support @misty rivet

hidden rootBOT
#

@misty rivet

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

long ferry
#

support

minor garnet
#

I got it!

misty rivet
#

JOIN BACK

#

i need to go shop

#

and i want ppl to talk to

#

thanks

minor garnet
#

I just used a desktop main browser

#

That’s how to resolve the issue

sturdy swan
onyx merlin
minor garnet
#

If you’re on mobile use Microsoft edge

sturdy swan
#

Advance over a week

minor garnet
#

You should pin that

sturdy swan
sturdy swan
#

the text after the first line are abnormally large for no reason

stoic socket
sturdy swan
#

yes, but how to solve that abnormally large text? is there anything for it? (i'm not really good at html)

stoic socket
#

send the html

#

I'll see what the issue is

sturdy swan
stoic socket
#

thats just the text

steady finch
#

uhh anyways i dont think you can use html and css on server pages

stoic socket
#

just not css

#

I think they've used <h1> on both the title and text

long ferry
sturdy swan
#

i don't use anything such as <h1> in the desc

steady finch
sturdy swan
#
<h1>This is heading 1</h1>
<p>This is some text.</p>
<hr>
<h2>This is heading 2</h2>
<p>This is some other text.</p>
<hr>
stoic socket
#
<h1>Tabby Cat's Dream World</h1>

<h2>====================</h2>
<h2>What we offer:</h2>
<p>💬 | Chat community</p>
<p>😀 | Welcoming and active users</p>
<p>🤖 | Various bots (games, music, and other things)</p>
<p>👮 | Friendly moderators working 24/7</p>
<p>💰 | Donator perks 🆕</p>
<p>📢 | Advertising channels 🆕</p>
<h2>====================</h2>
<h2>What we want:</h2>
<p>💎 | Server Boosts (Our server hasn't been boosted before, so there is no Booster role)</p>
<p>⬆️ | Voting our server at top.gg 🆓</p>
<p>👮 | Moderators 🆗</p>
<h2>====================</h2>
<h2>Boosting perks:</h2>
<p>🎉 | Special giveaways</p>
<p>💬 | Private channels</p>
<p>⭐ | Server Booster role to show off to others</p>
<p>⭐ | Custom role with any name and color attached to it</p>
<h2>====================</h2>```
#

try that

sturdy swan
#

Yes, it works well in my 1366x768 screen

#

and the dividers:

just fits perfectly

stoic socket
#

good good

sturdy swan
#

but can you get money from votes? i saw a thing called "vote credits"

stoic socket
#

credits to go towards top.gg auctions

sturdy swan
#

the more votes the server has, the more likely it will be featured at the top, right?

stoic socket
#

iirc thats not how its done anymore

#

@long ferry can you confirm?

long ferry
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

long ferry
#

and not sure how search works atm

hoary crystal
#

I saw that this user was in the topgg server but then he left when i was about to take a screenshot.

#

I dont know if this is the correct channel for this

long ferry
#

ID?

hoary crystal
#

Their ID: 897106846542868542

long ferry
#

yup sec

#

yup thanks

hoary crystal
#

np

#

It looks like a selfbot

long ferry
#

yup probably is

spare owl
long ferry
#

Yup just banned

spare owl
#

ID 862851182807744523

#

ah

slate knot
#

Hello, why does he refuse to add, knowing that the bot is public and not private?

long ferry
#

Check your developer page under "public"

sturdy swan
#

Hope can i dm you ?

#

or any mod/admin

long ferry
#

safari is not the best

sturdy swan
#

not possible to dm anyone about spam ?

long ferry
#

just dm any mod

sturdy swan
#

i was asking first cause usually ppl get warned/banned for dming mods

long ferry
#

That is definitely not a thing here, we do not warn/ban people for dming mods

#

We would even appreciate reports getting sent into dms rather than public chats, but definitely do not ban/warn etc for dming us

slate knot
long ferry
#

Clear your cache, then try again

#

otherwise wait 30 minutes or so, could take a bit to fetch your application

sturdy swan
#

👍

#

also i was wondering is there still no way to delete a owner from a bot ?

#

(added before the team system)

solid spruce
#

Is it just me or the vote APIs not working?

long ferry
#

you can only create a team and move your bot to it

long ferry
sturdy swan
#

it still wont hide them from the bot page right ? (me and the other person are in bad terms now and itd be nice if they arent shown there lol)

long ferry
#

it wont, correct

sturdy swan
#

thanks :/

solid spruce
#

It just suddenly stopped working. I didn't change anything

long ferry
#

we had site issues earlier

#

not sure if that might be the cause

rigid junco
#

I have an issue with the login page

long ferry
#

refer to pins

rigid junco
#

pins?

long ferry
#

pinned messages

rigid junco
#

oh ok

grim jewel
long ferry
#

what are you trying

grim jewel
#

Get token

long ferry
#

you cannot get your token when your bot is not approved yet

grim jewel
#

Aaaaa

#

Oh

#

Ok

eternal tangle
#

can anyone say when i try to edit my page and include

#

<b>About Nylon </b>

#

why doesnt it work? Top.gg supports html and css right

long ferry
#

it does

#

not sure what you mean with doesnt work

eternal tangle
#

why doesnt the bold tag work?

eternal tangle
long ferry
#

possibly caching then, clear cache and try viewing it again

#

html is supported

eternal tangle
#

ok

valid root
#

What's the point of voting if things are not shown from the ranking of votes? Was that a recent chance?

grand ravine
#

But they are afaik

eternal tangle
#

can anyone say is it possible include co owners tags after adding the bot on top.gg

#

?

long ferry
#

no

#

it isnt

eternal tangle
#

oh

#

so i have to delete the bot?

#

and readd?

#

Hm

long ferry
#

consider using teams than deleting the bot

eternal tangle
#

i c ok thanks

valid root
grand ravine
#

Given the fairly low votes, I'd say that's a caching issue

#

Like, until someone votes the value will stay intact, even after monthly reset

#

So the value shown there isn't the actual value

hollow igloo
long ferry
#

bit more nitro scams rn

hollow igloo
#

oh i see

queen ginkgo
#

Anyone else having a problem with logging in to vote? Whenever I try to log in the page reloads and it removes the my log in information

long ferry
#

refer to pins

#

that issue is related to discord

queen ginkgo
#

Ah thanks

#

Welp, guess I’ll be waiting on discord’s fix then, the login loop fix is looping for me

alpine zephyr
#

i have been waiting more than 2 weeks but still no message @@

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

stoic socket
normal yoke
#

Hello

long ferry
#

remove that long tag

#

then try again

#

remove all long tags

normal yoke
#

Ol

normal yoke
echo lake
#

Yesterday it showed correct

long ferry
#

You need to actively post

#

dblservercount

hidden rootBOT
echo lake
#

ik, worked always fine

long ferry
#

You made that request yourself very likely

#

or caching related

echo lake
#

Ah, now it shows correct

warm current
#

hi, so whenever i log in and authorize, it redirects me back to the login page. i’ve tried using a different browser and waited like 8 hours, and it’s still not working

stoic socket
#

check latest pinned message

delicate sorrel
#

hey can i transfer my bot on top.gg to a new client

#

cuz the id and name is incorrect

#

the bot doesnt exist anymore

warm current
#

should it still login loop with that link?

delicate sorrel
#

because i still own the bot page on top.gg

stoic socket
#

What device are you on?

warm current
#

mobile, apple device

stoic socket
long ferry
delicate sorrel
#

i wanna change that

long ferry
#

you cant

#

submit a new bot

delicate sorrel
#

o

warm current
long ferry
#

does it remove your login stuff after trying to login?

#

then thats related to discord

#

we cannot help with that

warm current
#

oh i see

#

and yes it does

#

ok so it works on a different device so maybe it’s an issue with my phone somehow

stoic socket
#

I believe its an issue with Apple devices and Discord Oauth

coral reef
#

Discord is just having issues it isn't really platform based

stoic socket
coral reef
#

Yeah its random but mostly iphone

stoic socket
#

Yup

leaden jolt
long ferry
#

What invite?

#

a discord support server?

#

not a thing

#

dblnotdiscord

hidden rootBOT
ivory dome
#

Trying to add the DSL bot to a server and edit another.
I am getting the 403 Forbidden. It has been this way for 2 weeks. Phone and PC.

stone summit
#

How do I do the rating?

echo sleet
#

Enter a message

paper oxide
#

How to get the unbanned in the game

stoic socket
paper oxide
#

My friend got banned

#

Connecticut state role play sever roblox

stoic socket
#

This isn't the server for that

#

This?

paper oxide
#

Ya

stoic socket
#

Join that server

#

This is the server for the website top.gg and not the rp group

spring burrow
warm ice
#

Votes are not counting double. This site is full of bugs....

long ferry
#

does count 2

#

on my end

#

did the vote count change at all or only added one?

high spire
#

Ive been waiting for about a month for my bot to be reviewed. Any idea on how long wait times are?

cobalt sleet
#

You submitted on the 7th of October. It's been 2 weeks. Queue time is currently 2 weeks or more. Please be patient it'll get reviewed very soon.

high spire
#

ok, thanks

sturdy swan
#

Is there any way to find how long until a user can vote again?

long ferry
#

there's not, you'll have to track that yourself

#

you can vote again after 12 hours, you could get the timestamp of the current vote, then add 12 hours to it

umbral fiber
#

i need help, when i want to select a role for the user who's vote the server i can't scroll the role, so basically i can't select the right role that the bot need to give

#

(sorry for bad english)

long ferry
#

known issue

umbral fiber
#

so i can't select a role?

long ferry
#

until that issue is fixed

#

or clean up your roles

umbral fiber
#

ok thanks

ruby hatch
#

Hey il y a un français ?

stoic socket
ruby hatch
#

Si il y as un français qu’il me Ping pls

low sparrow
#

@ruby hatch De quoi avez vous besoin?

ruby hatch
#

Ah salut dit moi comment je peux faire pour stopper mon abonnement à 2.99€ par mis

#

Mois

low sparrow
#

Quel abonnement ?

stoic socket
low sparrow
#

oh

stoic socket
#

thats £2.99 a month

#

thats with his id ^^

#

the current wait time is 14 days or more

low sparrow
lusty finch
low sparrow
#

man im rusty at french

stoic socket
stoic socket
ruby hatch
#

Grave au lien que m’a envoyer spooky bun normalement c’est bon

low sparrow
#

cringe

ruby hatch
stoic socket
#

épique

low sparrow
#

J'ai passé 8 ans à apprendre le français mais je ne l'ai pas pratiqué depuis longtemps

low sparrow
faint halo
#

is it possible to embed my bot's website in the description?

long ferry
#

through iframes yes

stoic socket
#

Not my SS

low sparrow
#

i miss using that bot

#

old times with discordrpg

stoic socket
#

woah it used to be here

low sparrow
#

ik

stoic socket
fleet prawn
#

can i withdraw my vote credits?

stoic socket
#

nope

wet mauve
#

Well I have an question If i made an rickroll command and add it in bot also in help command but with other name is it Okay?

long ferry
#

Not sure why you're creating a command called "rickroll" but have it as a different name

wet mauve
long ferry
#

not sure what the purpose of that is

wet mauve
#

like only for an fun command

long ferry
#

But why renaming it differently on your help command

wet mauve
long ferry
#

thats fine

wet mauve
#

Okay thank you for reply

stoic socket
#

what Hope meant is why make command X but list it as command Y on the help command

wet mauve
echo sleet
#

Website Url Field is not showing up

long ferry
#

known issue

#

bun

#

smh

stoic socket
echo sleet
#

Alright

#

Then ill wait for a fix

mighty plover
#

Hi, I have a doubt

#

The bot avatar does not appear

long ferry
#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

mighty plover
#

thanks

calm sage
#

my bot reached 100 servers a few months ago

#

I couldn't get it verified because of some passport issues but I've finally gotten it verified

#

it's not growing at the rate it was before, is there anything I can do about this?

long ferry
#

no

#

consider promoting it in auctions maybe

calm sage
#

do u know why it might be happening

#

?

long ferry
#

your bot not being trending

calm sage
#

how does a bot get on trending?

stoic socket
#

be a trending and popular bot

calm sage
#

hm

#

what are auctions?

#

or where can I read more about them

stoic socket
calm sage
#

alrighty

#

thank you

#

am I missing something here? my bot has been on top.gg for months

stoic socket
#

thats a known issue iirc

#

quite a few reports of the same issue

calm sage
#

is there anything I can do about it rn

jovial rain
#

Is the voting thing an iOS 15 bug ? Cause on my older phone it worked just fine

quaint jay
#

Hi so when I try to login so I could vote after I finish the “I am a human” test it asks me to login again and when I login again it keeps asking me to login idk why

south magnet
#

how do i add a server to top.gg

stoic socket
south magnet
#

i have a server that i own but it doesnt show up on there

#

do i need to send a screenshot or anything to show what i mean?

stoic socket
#

I know what you mean

south magnet
#

ok

stoic socket
#

Wait for a mod to help as I dont know of any fixes rn

south magnet
#

ok

proven jetty
#

Um I’m having some problems

#

It won’t let me log into my discord account when I go into invite

#

It just makes me redo it

#

I cant invite bots because of that

#

Does anyone know why?

stoic socket
#

check pins

proven jetty
#

It didn’t work

#

It still keeps me in the loop

quaint jay
stoic socket
#

What devices?

quaint jay
#

Iphone

proven jetty
#

I’m trying to do it on mobile but it isn’t working

stoic socket
#

Yep it seems to be an issue on mobile only

queen ginkgo
#

Damn

sturdy swan
sturdy swan
#

?

stoic socket
#

thats an API question

#

not a site question

sturdy swan
#

yep and this is a general support channel ? unless i missed something

long ferry
#

#topgg-api should be used for api-related questions

#

as the name suggests

sturdy swan
#

i will post it there then

long ferry
#

clear cache and try again

sturdy swan
#

Ok

patent moth
sturdy swan
long ferry
#

dblcacheclear

hidden rootBOT
long ferry
stoic socket
quaint jay
patent moth
#

Alr

long ferry
#

otherwise look something up

quaint jay
#

Alright

toxic yarrow
#

Watched the ad 5 times keeps kicking me off

sturdy swan
long ferry
shadow sluice
#

What is the situation on my bot? 892371243779649567

pliant mauve
shadow sluice
#

okay

sturdy swan
#

Hey guys im trying to add my server to top.gg and i can't. It won't even let me log out to the server. can anyone help me get an invite to the top.gg bot please?

#

I have no way of getting an invite link to my serer

native crystal
#

How come when I go to add my server to top.gg it doesn't come up?

#

I am logged in

#

nvm

stoic steeple
#

I got a DM from @hidden root that my bot was accepted but on top.gg it says that my bot has not yet been approved. Is there a delay for when the bot actually gets approved on top.gg?

stoic steeple
#

Done that quite a few times already

#

I've tried searching up the bot on another account and it also won't show up

pliant mauve
#

Yea searching for new bots is an issue rn