support

[sick ivy]

This thing?

[long ferry]

Profile

yes

then disable beta here

by scrolling down

[cobalt sleet]

It's in the site footer actually

Sorry, there was a design update recently

[sick ivy]

There is nothing like that

[long ferry]

make sure you're logged in

[sick ivy]

i am

[cobalt sleet]

Try clearing your cache?

Clear cache and cookies and log back in. That should disable beta.

[sick ivy]

Worked

Ty

[bright gust]

how can i add my bot servers count on my bot page on top.gg ?

[cobalt sleet]

https://docs.top.gg and #topgg-api

[jaunty tundra]

how do clone bots even get approved man

i mean u all should add a rule that one cannot apply for verification for a week after bot is declined

@plucky raven made Acidify which is a complete copy of https://github.com/SudhanPlayz/Discord-MusicBot

[sturdy swan]

i disagree with that

[jaunty tundra]

i mean not for everyone but atleast for one's who are using clones

its so unfair for the one who actually coded it

[limpid shadow]

Why? They license it to be open source lol

[quaint linden]

hi. I would like to add a friend as an owner on a bot but there is no function. Can a staff add it if I send the user id? pls

[limpid shadow]

TBH this license probably doesn't hold up legally

[jaunty tundra]

but it says not to remove credits

[long ferry]

Nothing we do moderate, we moderate straight unmodified clones

[zenith kiln]

How long????
Lol

[quaint linden]

ow okay

[long ferry]

dblupto

[hidden root]

@zenith kiln

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[jaunty tundra]

IT WAS REJECTED BY FIRST REVIEWER, BUT LATER IT WAS ACCEPTED IDK HOW

excuse caps

[long ferry]

Hey @manic remnant no ads please

[long ferry]

then they very likely made changes to the code in order to comply with our site rules

[jaunty tundra]

nope, its the exact same, the embed color is just different 😂

[zenith kiln]

Lol

[long ferry]

Feel free to report it using the report button then if you feel like it has nothing changed that might comply with our site rules

[jaunty tundra]

yea ok

i did report tho

[zenith kiln]

@long ferry cute bunny 🐰🐰 pic

I love bunnies/rabbit

Lol

[jaunty tundra]

it is cute indeed

[zenith kiln]

Well Imma go and make some major update in my bot

Related to economy

If anyone wanna test it out dm me

[sturdy swan]

#general

[zenith kiln]

K

Ik

[old sparrow]

are the bot name updated on the site? if the bot name change on the dev portal will it change on top.gg also?

[cobalt sleet]

dblrefreshdata

[hidden root]

@old sparrow

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

[old sparrow]

uuhm

[cobalt sleet]

Make sure you have beta mode off

[old sparrow]

thanks

[old sparrow]

how do i know if its turned on and how to turn off please?

[cobalt sleet]

If you're on your bot page but can't find it and you are logged in, you're probably in beta mode. Send me a screenshot of what you see?

[cobalt sleet]

Yeah that's beta. Clear your browser cookies and cache and log in again.

[old sparrow]

ok thanks

and is it normal that my bot appear 2 times on my user page (now beta mode is off btw)

[cobalt sleet]

Are they the same ID?

[sturdy swan]

Can we remove any review for bot

[long ferry]

no

[old sparrow]

yes

[merry sandal]

Why don't I get a dm if my auction request is declined or approved

[long ferry]

unless it violates our review guidelines

[cobalt sleet]

No but you can report a review if it's in breach of our review guidelines

dbl zendesk review guidelines

[hidden root]

Top.gg Support

Guidelines
Review Guidelines

[sturdy swan]

someone given useless review and written listen tony kooker song Reviewer Name: big samosa

[merry sandal]

@cobalt sleet bro?

[sturdy swan]

Bot Name: Sparky#4552

[cobalt sleet]

Seems to be a glitch on your end. I can only see the one you submitted for review earlier.

[old sparrow]

okok thanks

[sturdy swan]

@cobalt sleet

Sorry For ping but read it

[cobalt sleet]

Just click report if it's against the guidelines.

[sturdy swan]

I have clicked

[merry sandal]

Mac?

Please

[sturdy swan]

Hi @merry sandal

[merry sandal]

#general for talks

[sturdy swan]

Ok sorry

[cobalt sleet]

I don't think so. You'll get access to the auctions channels here if your application is approved. Also you'll receive the auctions tester role in this server.

[coral reef]

I can’t remember if Luca would dm you or not

[merry sandal]

I got it but I did got access to auction site , so I re applied and after that it got removed

[cobalt sleet]

I checked and I didn't get a DM from Luca or Watcher when I was approved.

[merry sandal]

It is written when we apply for auction

[wind cave]

how long are usually bots in queue?

[cobalt sleet]

I might have had DMs off at the time though

[cobalt sleet]

dblupto

[hidden root]

@wind cave

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[merry sandal]

what bout this?

[wind cave]

alr

[cobalt sleet]

You had auctions access and it got removed?

[merry sandal]

yeah, I applied again and after that it got removed

ig it got removed yesterday

[merry sandal]

I didn't got access to auction site that's why I re applied

[cobalt sleet]

It got removed yesterday? And you applied again now? After the removal?

[merry sandal]

yep

I applied in the morning

[cobalt sleet]

You may have broken some auctions rules. I'd suggest waiting for your new application to be seen (takes a while).

[long ferry]

are you able to access https://auctions.top.gg?

[merry sandal]

nope

[long ferry]

Because it seems like you had access on the 1st of May this year

just reapply, you were probably removed for some reason

[merry sandal]

should I apply now?

[uneven spoke]

Hello!

Please could somebody help me?

[cobalt sleet]

If you had any un-paid winning bids you may have been kicked because of that

[cobalt sleet]

dblupto

[hidden root]

@uneven spoke

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[uneven spoke]

I keep getting this error

[merry sandal]

Definately not

[long ferry]

read above

[cobalt sleet]

Ok. Just wait for your application to be reviewed.

[uneven spoke]

?

[wide spade]

ㆍ

[merry sandal]

read it bro

[wide spade]

[uneven spoke]

I did lol

But how long to I have to wait max?

[long ferry]

read it

[uneven spoke]

I waited over a week

[cobalt sleet]

It says it

[long ferry]

then you know

[uneven spoke]

Nope

I do not know

[long ferry]

Fully read it,

[uneven spoke]

I have been wating for over 7 days

[uneven spoke]

I have

[long ferry]

it says so on the first line

[cobalt sleet]

You submitted 2 days ago

[uneven spoke]

Oh

[uneven spoke]

Must've been another bot then

[merry sandal]

Okay, so I have applied for auction again

[cobalt sleet]

I only see one bot for you. If you have another one you submitted recently it's not in the queue.

[astral socket]

Hi i think i got a problem trying to join a server😕

[cobalt sleet]

dblissues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[fervent bobcat]

How many times can I resubmit a bot?

[merry sandal]

nvm

[long ferry]

nah you were right

[fervent bobcat]

ok

[sturdy swan]

^

[long ferry]

Well not 5 times, but if you do not fix what caused your bot to be previously declined for, it will be declined again and you eventually banned for not fixing, essentially spamming queue

[river shale]

@cobalt sleet Hi mac

[fervent bobcat]

alr

[river shale]

My bot is working ... Why i get declined

[fervent bobcat]

Have there ever been a bot that nuked a testing server?

[river shale]

And all comands is working

[cobalt sleet]

DM me please

[river shale]

...

[fervent bobcat]

same thing happened to me

[main ravine]

Hi

who do my bot in top.gg

[sly prism]

Can someone here add a note for the review for my bot?

Cause it has some message filters, but these only apply to members who dont have manage messages or administrator

[long ferry]

Feel free to add that to your bot page description

[sly prism]

But you cannot note that for review?

[sturdy swan]

-botinfo 651157213315112

[wild stone]

That bot wasn't found

That bot wasn't found

[sly prism]

not here

[long ferry]

dblbotcommands @sturdy swan

[hidden root]

@sturdy swan

Hey! Bots aren't given permissions to send responses in this channel. Please use #commands to run commands.

[sturdy swan]

Ok sorry

Wrong chann

*El

[long ferry]

Best is to have it on your bot description

[main ravine]

How do I upload the bot to top.gg

[merry sandal]

https://top.gg/newbot

[main ravine]

@merry sandal

[merry sandal]

umm

@main ravine https://top.gg/bot/new

Try this

this should work

[vague geyser]

Hello! What could be the cause of a server page displaying “500 something went wrong… If you believe something should be here, contact us through our discord or at [e-mail].”

[main ravine]

The same problem

[long ferry]

Where are you encountering that?

[long ferry]

dblissues

[hidden root]

@vague geyser

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[merry sandal]

you're sending a same screenshot again and again

[sharp kernel]

#support

[main ravine]

no

Do you want the id of the bot or the token?

[sturdy swan]

Hello, Yesterday I added my bot to top.gg, I would like to know if My bot needs to have some mandatory requirements such as being on more than 100 servers or something like that

[pliant mauve]

There’s no required server count :)

[sturdy swan]

100 servers = verified bot

they Need the bot verified?

[pliant mauve]

Nope

[sturdy swan]

thx

[pliant mauve]

Verified or not its still eligible to be on the site

[main ravine]

@pliant mauve

[obsidian aspen]

Hi, how do I remove a creator from a bot listing? The bot is being approved and listed already.

[pliant mauve]

Hm?

[main ravine]

Do you want the id of the bot or the token?

[pliant mauve]

I didn’t ask for any

Try using a different browser

[main ravine]

I mean the site

[pliant mauve]

The site seems to work fine for the others

Not sure what you’re talking about

[main ravine]

Does the site want the bot token or the id of the bot?

[pliant mauve]

It doesn’t seem its asking for any of those

[sturdy swan]

Yesterday I uploaded my bot to top.gg I would like to know approximately how long it takes to review my bot?

||I'm very excited!||

[cobalt sleet]

dblupto

[hidden root]

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[main ravine]

you can

[sturdy swan]

thx

[tardy harbor]

Hi I a question with server ID I can found a server on top.gg?

[cobalt sleet]

Server URLs are formatted in this way: https://top.gg/servers/SERVER_ID_HERE so if it is listed on top.gg you can find it that way

[tardy harbor]

Oh ok

Thanks

[obsidian aspen]

Any solutions to this? Can't seem to find the option for this in the edits page

[main ravine]

@pliant mauve ho

[pliant mauve]

Its your bot id

[cobalt sleet]

Copy your application ID from your Discord developer dashboard https://discord.com/developers/applications

[autumn obsidian]

is there a queue length command?

[cobalt sleet]

dblupto

[hidden root]

@autumn obsidian

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[cobalt sleet]

We don't share any more information than that about queue length

[autumn obsidian]

Also how did you do that thing on your profile with the invite button?

is that bd?

[cobalt sleet]

Not related to top.gg support

[autumn obsidian]

can you tell me in dm then? :/

[young lodge]

how long it normally takes before a bot is viewed?

[cobalt sleet]

dblupto

[hidden root]

@young lodge

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[young lodge]

Thx

[rough parrot]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cobalt sleet]

Leave the support field empty. Also, check the page for errors. Make sure your long description over 300 characters long. Make sure you have no custom tags in the tags section and have between 3 and 6 tags.

[rough parrot]

One message removed from a suspended account.

One message removed from a suspended account.

[wide spade]

i recently changed the name and logo of bot will it be updated on website soon?

[cobalt sleet]

Try a different browser

[pliant mauve]

Dbl refreshdata

[hidden root]

@wide spade

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

[cobalt sleet]

dblrefreshdata

[hidden root]

@wide spade

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

[rough parrot]

One message removed from a suspended account.

One message removed from a suspended account.

[wide spade]

thants not working thats why im here

[cobalt sleet]

Are you in beta mode?

[wide spade]

nope

[cobalt sleet]

Could you send me a screenshot of your bot page?

[rough parrot]

One message removed from a suspended account.

[cobalt sleet]

No

[rough parrot]

One message removed from a suspended account.

[elfin sand]

Someone please help..

[cobalt sleet]

Auctions access takes a while. Please be patient.

[elfin sand]

But until then my claimed credits will expire..

[cobalt sleet]

You can claim credits every month

[main ravine]

@Mac#8888

?

[cobalt sleet]

Yes

[wide spade]

wait currently im changing so much stuff so will send when i will be done

[main ravine]

ok thx

[cobalt sleet]

It worked. Just clear your cache. There's also some server-side Cloudflare caching. It should be cleared in a few hours.

[wide spade]

k thanks

[left remnant]

Why groove will be out of service? ;/

[cobalt sleet]

dblwrongserver

[hidden root]

@left remnant

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[left remnant]

okay

[main ravine]

The button is not pressed

@cobalt sleet

[cobalt sleet]

Try a different browser

[vestal sundial]

How do I invite someone to edit bot info?

[main ravine]

I tried 2

[cobalt sleet]

dblissues

[hidden root]

@main ravine

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[cobalt sleet]

dblteam

[hidden root]

@vestal sundial

How do I create a team?

1. Log into top.gg
2. Go to your profile
3. Click the Plus button to create a new team
4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
5. Click "Submit" once you're done!

[cobalt sleet]

Please check the pins for current site issues related to teams. @vestal sundial

[vestal sundial]

ok tnx ❤️

[main ravine]

ok thx

[cobalt sleet]

Can I help you?

[sharp kernel]

I am the bot of my mind, as the bot is coming, what should I do?

[cobalt sleet]

dblupto

[hidden root]

@sharp kernel

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[cobalt sleet]

You have to wait for up to a week for your bot to be approved by the team.

[sharp kernel]

I was a bootloader

؟

[cobalt sleet]

If you're transferring the bot to a team you're not a part of or don't own, you will lose access.

[sharp kernel]

I don't want

[cobalt sleet]

Then don't do it

[sturdy swan]

@cobalt sleet

I want to post my bot stats

[cobalt sleet]

#topgg-api for help and examples and docs in the pins.

[sturdy swan]

Its now in 31 servers

[wintry knoll]

cool

u can ask how to set it up in #topgg-api

[sharp kernel]

I want to wipe the scabies?

[sturdy swan]

discord.js related, can someone please for the love of god go to your package.json and just past your discord.js version here? pleasee

[cobalt sleet]

#development

[pulsar tree]

bot review take one week or more right?

[cobalt sleet]

Yes

[pulsar tree]

ok thanks

[cobalt sleet]

Please DM me with their user ID and screenshots

My DMs are open. Check your settings.

Dbl dms

[hidden root]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[sturdy swan]

dbl help

ooo

[coral reef]

#commands, you can only do the bots, botinfo, prefix, owner, bot commands. The rest are allowed to staff only

[sturdy swan]

is there any limit on the number of edits that i can do? i'm testing out the css edit thing so just curious

[long ferry]

Nah there's not, though try to use the preview feature aswell

As long as you're not spam editing 👍

[sturdy swan]

some stuff isn't displayed on the preview screen like buttons and stuff so i keep saving to view the change

[long ferry]

Yeah that's fine then

[sturdy swan]

ok thx

hello I'm on the beta and I want go back to normal site

how ?

[long ferry]

You could attempt to scroll down and disable the beta switch

if you cannot see that, clear your cache and cookies, this should disable beta aswell

[sturdy swan]

i need help with invitemanger he not working for me he offline for me too

[sturdy swan]

?

[long ferry]

dblwrongserver

[hidden root]

@sturdy swan

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[unique pelican]

quick question

how do i get QP with rinbot?

[zinc oracle]

dbl wrongserver

[hidden root]

@unique pelican

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[unique pelican]

ah

sorry

then im gonna go ahead and just leave

sorry for disturbing

[plucky shadow]

someone appears as the creator of my server, who is not even on my server, what do I do to get him out of there?

[long ferry]

dblissues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[soft bronze]

I got 101 votes on my bot How do I get my reward

[long ferry]

dblcredits

[hidden root]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[soft bronze]

ok

[mighty bramble]

heyoo on my server the pokeventure bot has stopped working ive kicked it out and reinvited it but that didnt seem to fix it any ideas?

[long ferry]

dblwrongserver @mighty bramble

[hidden root]

@mighty bramble

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[mighty bramble]

oohh my bad xD

ty 😄

[novel storm]

dblhelp

@hidden root help

[wintry knoll]

u cant use these command these commands can be used my Mods Trialmods and Bot Reviewers only i think

[novel storm]

Oof

¯\_(ツ)_/¯

[woven pier]

Hey there. I was wondering how long it takes round about until you get an answer after applying (as a server)

[wintry knoll]

wat u dont apply a server u just add it to the site and boom

[woven pier]

wait what

[woven pier]

Sorry for the ping, this happend after I tried to add a server :/

[wintry knoll]

its a known issue just wait until it gets fixed lol

[woven pier]

damn

i'm sorry

[sharp narwhal]

dbl issues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[sturdy swan]

why there is no
https://top.gg/servers/560189268304330772
server on list

[faint forge]

Hi! I have one question. How can I use this cash?

[sharp narwhal]

dbl credits

[hidden root]

@faint forge

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here for how to apply.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

[fluid atlas]

im unable reply on comment on my bot

[sharp narwhal]

dbl issues

[hidden root]

@fluid atlas

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[sturdy swan]

Bruh my bot is called "economymanager" - in top.gg its called "BruhBot" wtf

[cobalt sleet]

Dblrefreshdata

[hidden root]

@sturdy swan

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

[verbal sail]

I cant add my server to dsl for some reason I dont know why

[cobalt sleet]

Dbl issues

[hidden root]

@verbal sail

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[sharp kernel]

https://cdn.discordapp.com/attachments/714045415707770900/880114808345747537/unknown.png I want to wipe the scabies?

[candid estuary]

How accepte my bot in top.gg

[simple kettle]

My vote streak for poketwo is not accepting.
When i voted it was written error in sending vote and from then I am not able to get votes

[long ferry]

??

[long ferry]

dblwrongserver

[hidden root]

@simple kettle

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

Make sure adblocker is disabled

[simple kettle]

Which server to get support?

[long ferry]

Can you show a screenshot of the error

[sturdy swan]

How long does it take for my bot to be reviewed?

[long ferry]

dblupto

[hidden root]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[sturdy swan]

Thanks

[silk yoke]

@wet steeple

[devout vessel]

@wet steeple

[sturdy swan]

bump

[long ferry]

dblissues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[devout vessel]

@wet steeple

[long ferry]

Can you stop continuously pinging init

[sturdy swan]

my problem is not listed

[long ferry]

it is

[long ferry]

read the pinned messages

on how to avoid that issue

[main ravine]

Hi

I have a vote for a robot that does not work

@long ferry -

[young tusk]

dont understand from pinned

[long ferry]

remove the support url and add it after submitting

as the pins state

[main ravine]

I'm sorry for the mention, but this is the error I'm facing right now

[long ferry]

try a different browser

logout and back in

clear cache

etc

[main ravine]

Wait, I'll try this and get back to you

[devout vessel]

Speak arabic?@wet steeple

Ok

عندي مشكله@wet steeple

في تصويت

يطلعلي كذا مقدر اصوت

[young tusk]

ما وقت القبول علا موقع توب جي جي ؟

[devout vessel]

كيف ممانعها؟

كيف اشغلها@wet steeple

[silk yoke]

لا بس الاخ يبي يكلمك

[devout vessel]

كيف؟

كيف امنعها؟@wet steeple

[full nebula]

what’s going on here

[devout vessel]

كيف امنعها الاعلانات؟@wet steeple

كيف؟

ايش هذا؟

طيب الحين كيف امنع؟

قلي؟

[coarse heron]

sj

[devout vessel]

موقع توب جي جي؟

God وش؟

[brisk shell]

Why is showing this

[long ferry]

Who

[long ferry]

dblissues

[hidden root]

@brisk shell

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[brisk shell]

Can u change my nickname to Cyphon

[spiral estuary]

hello
I have a question
I put my discord server on top gg but I can't find it when I want to search for it

my server is called The Phoenix | Social • Gaming • Community

and I can't find him unless I enter the exact name

so if I only give a phoenix there, it won't find him, is it a bug?

[long ferry]

dblissues

[hidden root]

@spiral estuary

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[spiral estuary]

hmm okay thanks

[fervent bobcat]

how long is the queue this week?

[acoustic wing]

hey guys how long do you think it will take for them to see my bot submit just asking

[fervent bobcat]

i just asked that

when i did it before it was about 2 weeks

[acoustic wing]

dang

whats your bot about

[acoustic wing]

whats your bot about

[coral reef]

dblupto

[hidden root]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[coral reef]

@fervent bobcat @acoustic wing ^

This is not the place to socialize, if you want to conversate use #general

[acoustic wing]

ok sorru

[fervent bobcat]

Yes I know

[acoustic wing]

sorry

[unique birch]

is here discord support

[long ferry]

no

dblnotdiscord

[hidden root]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[scenic gull]

good evening, I have a problem with a comment on a developer bot, I cannot delete or edit my message

[long ferry]

dblissues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[sturdy swan]

How I give rewards on voting js?

[long ferry]

read the docs for that: https://docs.top.gg

[sturdy swan]

Massping raid I think, or?

[neat raft]

top.gg isn't giving people who voted the voter role

[fossil copper]

whats going on btw

i got mass pinged in #general or something

[long ferry]

Yeah we were hit with another raid, seems to have calm down for now

due to the amount of people affected, slowmode is currently on #general to avoid mass spam

[sturdy swan]

do you plan to make an announcement about so that people arent confused?

[long ferry]

No need for, seems to be under control again

[weak elbow]

i got pingged 4 times lol

[long ferry]

Yeah we were hit with another raid, seems to have calm down for now

[balmy geode]

how do i become a bot reviewer?

[crystal owl]

is there any command to check bots queue

?

[long ferry]

theres not, no

[long ferry]

Feel free to check #announcements

[crystal owl]

oh.. ok

im gonna fix this..
you can unmute

[long ferry]

This no longer matters, your bot was removed and no bots are added here anymore

[crystal owl]

.......

i noticed

but why ?

[long ferry]

Decision was made to remove bots as discord hinted towards a bot cap per server

Better to prepare now rather than later

[brisk shell]

@long ferry Hey can u change my name to Cyphon

[crystal owl]

idk what is going on with discord company .....

[willow steppe]

I would assume deleting, and readding a bot is against the T&s of the service. If so, what would be considered abusing this?

[long ferry]

This would be considered trend abusing

[willow steppe]

Lets say i changed the functionality of the bot, would that be a different case?

[long ferry]

Nah there's no need to resubmit your bot for that, if you wish you could submit a completely new bot instead

but that isn't a proper reason to resubmit

[willow steppe]

Thanks for the quick response, have a nice day

[feral frost]

what is bot.to

[long ferry]

A site that scraps other botlists iirc

We're not associated with them at all

#general message

[light swift]

can i give vote rewards for voting for my bot?

[long ferry]

yup you can, feel free to read our docs for that: https://docs.top.gg

[light swift]

thanks

is it an API?

[long ferry]

Yup, top.gg has an api you can interact with, but what you're looking for is working with webhooks to receive vote events

with which you can reward users with

[light swift]

oh ok does everyone have access to the api or is something needed to access it?

[long ferry]

You gain access to it once your bot has been approved

[royal gust]

Replying to reviews may not work/may result in a new 0-star review being put instead of a reply.
I have the same issue, is it plan to be fixed?

[long ferry]

It is, but there's no eta for that as of now

[royal gust]

ok thanks

[light swift]

So do you mean like on the top gg website where it says add a bot, then you add a bot to be approved?

[long ferry]

Yup

dbl zendesk how your bot gets reviewed

[hidden root]

Top.gg Support

How to use Top.gg
How Your Bot Gets Reviewed

[light swift]

also so i can use webhook for vote events without getting approved?

[long ferry]

Unfortunately not, you will need an approved bot in order to use webhooks for bots

[light swift]

ok so the first step would be to add my bot and wait for it to get approved? then i would have access to it?

Generally how long does it take to get approved>

[long ferry]

Yup, you would be able to use the api and webhooks

dblupto

[hidden root]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[light swift]

Any criteria the bot must be in other then the guidelines?

or is that the only things it has to follow?

[long ferry]

#rules-and-info

[light swift]

yea other than there is nothing right?

[long ferry]

nope following these should be good

[light swift]

Alr thank you for helping me!

[fair totem]

Hello, when will the robot be identified?

[long ferry]

dblupto

[hidden root]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[fair totem]

Ok

[surreal swift]

Question... for Topgg-votes module webhook to work with my application, the bot is required to be hosted in a VPS server? currently I only have my website in a VPS.

[long ferry]

Topgg-votes is not an official library, please ask in the respective support server for that library

[surreal swift]

oh, my bad.

[sturdy swan]

Why this server have not bots to avoid raids?

[long ferry]

We do have certain measurements about ad spams, but not about such raids

[surreal swift]

What about the official webhook on top.gg website?

[long ferry]

https://docs.top.gg

The library mentioned there is what we provide support for in #topgg-api

[surreal swift]

Will take a look, thank you!

[sturdy swan]

This server Needs anti-spam bots

[vivid saffron]

Nah,

We got Mods for a reason.

[long ferry]

We're pretty much able to moderate without the use of antiraid bots, if we require such bots, we might add them in the future

[spiral hare]

عادي تقبلو بتي (:

[lethal valley]

Guys i submitted a form when is the respond.

[long ferry]

dblupto

[hidden root]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[lethal valley]

يتراجع من خمس الى سبع ايام

[spiral hare]

احا

[lethal valley]

I submitted a form that is in #announcements

[long ferry]

ohh

yeah we occasionally go over them

if you get chosen, you will be contacted by a community manager

[lethal valley]

#announcements message

Ok thanks man

I appreciate it.

[hasty herald]

what

[long ferry]

We're aware of the issues, team was notified

[hasty herald]

alright

like the whole site doesn't work for me lol

[queen owl]

Call ambulance, the potato is dying

[long ferry]

kekw

[gentle obsidian]

Sssss

[heady arrow]

Site offline?

[heady arrow]

Xd

Site crashed

[long ferry]

We're currently aware of the site issues

Refresh and give it another try

just worked for me

[heady arrow]

U used it and then this

[mint wadi]

Or clear cache

If that’s how you spell it

dbl issues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[soft bronze]

Site offline? @long ferry

[stoic socket]

they are aware

lets hope its back soon

[coral reef]

Team is aware

[mint wadi]

The site is still down please do not flood this chat with the same topic ❤️

[coral reef]

http://img.extreme-is.me/9LrZmPO7nCGFxT1r Mine is online now

[mint wadi]

Looks like the issues have been fixed regarding the site going offline

[stoic socket]

Site has returned!

site is in a login loop

[long ferry]

Please try the following:

Logging out, aswell as cleaing cache
Closing your browser entirely
Trying it again in a few minutes

[stoic socket]

its fixed now

i found that its when you click login, it loops you until you go back to top.gg. it happened in incognito and different browsers and accounts too

[solemn root]

For me, when I login it puts me in a login loop lol

[stoic socket]

try navigating back to https://top.gg

[unique fog]

i can't login

[stoic socket]

login loop?

[unique fog]

i login and then it says i haven't again

[unique fog]

yes

[stoic socket]

oh

[stoic socket]

^^

click login, then navigate back to https://top.gg

[unique fog]

i did

oh

[long ferry]

Give it another try now

refresh the site

[unique fog]

ah thanks

working now

wait

[long ferry]

hm?

[unique fog]

it says ive logged in at the top right

but when I go to vote it says I haven't

ah i figured it out

thanks

[sturdy swan]

any reason why i cant add a bot?

[stoic socket]

What error is it giving?

[sturdy swan]

Ocash

[stoic socket]

?

[solemn root]

You can't vote because of login loop :c

[north latch]

Happened to me 😦

I login then when I try to vote, it says I need to login again. When I go to the main page, it says I'm logged in.

[solemn root]

Ye

[stoic socket]

Ah I see

[solemn root]

My voting streak on a bot is gonna die

[long ferry]

Please reach out to the support server and explain the situation if it isn't fixed by then

[stoic socket]

Login for voting isn't working, I'm sure the Site managers already know as we are all talking about it!

[stoic socket]

Can confirm, this issue is site wide and not just a browser/cache issue.

[long ferry]

@stoic socket @solemn root can you tell me on which page you're encountering it?

[limber folio]

i voted on a bot and it worked. but when i go to a different one its not confirming. just thought that might be useful

[stoic socket]

Voting page

https://top.gg/bot/855803549396238366/vote is what I'm on, it logs you in but says you still need to login

[solemn root]

Yea voting page

[long ferry]

beta or not beta?

[stoic socket]

Non beta

Beta site is broken for me

[north latch]

It works now!

[long ferry]

@stoic socket @solemn root can you both give it another try?

[stoic socket]

Loading an incognito tab now as it works when I'm already logged in from homepage

Nope, I'm still facing the issue

[long ferry]

cc @limpid shadow if you want to help them directly

[stoic socket]

I'll screen record it, as that may be more helpful to reproduce the error

[solemn root]

Ok

[stoic socket]

wait

let me convert mkv to mp4

[limpid shadow]

yea

[solemn root]

Yep still the same issue here

[long ferry]

yeah mp4 is better

[limpid shadow]

I think my last change fixed it

[stoic socket]

i just screenrecorded me doing it

[sturdy swan]

none

I pressed wanna vote but it keeps saying try again

[blissful stream]

@mint wadi can you review my bot again please? I was updating it, sorry, I was adding a command to calculate arithmetic mean, so it was offline

[stoic socket]

you have to reapply it, as they can't just skip the queue for you

[mint wadi]

Did your bot desc say you were

[stoic socket]

Sorry about that lmao its OBS which always does mkv

[sturdy swan]

I’m having the same problem

[long ferry]

nice censoring

[solemn root]

Sheeesh

[long ferry]

yeah see above veld

[mint wadi]

ahah the login loop

[limpid shadow]

I am

[stoic socket]

yup

[blissful stream]

i understand

[sturdy swan]

I starting to think top.gg is doing this on purpose so they can play more ads and get more revenue

[stoic socket]

its legit a site issue. the team have been through a lot tonight, a server raid and a DDOS attack. give them a break!

[sturdy swan]

Can't type there.

[stoic socket]

sorry for being a pain and bringing so many issues to your attention lol, you guys must be worn out after the events of a raid, ddos, site issues and lots of complaints!

[mint wadi]

Well top.gg is a free service they have bills to pay

hosting

[limpid shadow]

yea that's why we also remove all the ads on all the other pages (in beta)

[buoyant crown]

Ineed help

[stoic socket]

why don't they add popup ads every minute just like most mobile games

[stoic socket]

they are aware and fixing, sending multiple times won't speed it up!

[sturdy swan]

^

[long ferry]

We're definitely not doing this on purpose. Top.gg is facing multiple issues due to updates, making alot of changes, aswell as site activity, additionally with several attacks towards top.gg.

If you're not happy with the state of top.gg currently is, then we cannot help. Please understand that the team is not someone like google

[sturdy swan]

I’m pretty sure I’m just there to click a button so I’m not gonna hang around for a MINUTE

[stoic socket]

you have to input your bot id there, then click find bot and it will fill it in. that is how you can unlock the other boxes to type in

[long ferry]

dblissues

[hidden root]

@sturdy swan

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[solemn root]

Do something else while you wait?

And sometimes you can skip the ads

[stoic socket]

Well how else are they going to generate revenue. unless you personally want to pay for all of top.gg's hosting, they have to put some adverts there to support them.

[sturdy swan]

Oh ok…. But can you give 50k dank memer coins, 3banknote and 1 daily box

[sturdy swan]

ty

[stoic socket]

its a FREE service, no compensation for site issues...

[long ferry]

That's up to dank memer, not us. If you're able to state that you were not able to vote, they might give you these in return

[solemn root]

Bruh just go dank memer's support server and tell them

[mint wadi]

Hey can we move any none support related conversations to #general ❤️

[sturdy swan]

Why don’t you put a “watch ad button” if you do I’m gonna watch ads like 10 time

[long ferry]

[mint wadi]

Defeats the purpose

[sturdy swan]

Oh ok

[stoic socket]

The way top.gg currently do ads is fine. Not happy? Look at another bot platform. They have salaries to pay and a site to run, nothing is free.

[sturdy swan]

Some things are, but not the site hoster

[stoic socket]

I am aware. Lets move this to #general so that this channel can be used for people who needs support, not complaints

[sturdy swan]

Ok

[stoic socket]

Thanks!

[woven juniper]

what message do I have to say to request the deletion?

[stoic socket]

just say:

Hi,

I'd like to request that you delete my bot, {bot name and bot id here}, because I would no longer like it listed on your site.

Thanks,
{realname or username}```

[woven juniper]

thank you

[stoic socket]

no problem 🙂

Hey guys, login loop is still happening on the main site. Just thought I would let you know

Oh it fixed. I went to https://top.gg/login/callback manually, then relogged in and it worked.

[limpid shadow]

yea

I'm working on this now

[stoic socket]

thanks!

its resolved without me doing that, so i was guessing it resolved itself?

[limpid shadow]

it'll

[coral reef]

It's most likely a redirect problem or something

[limpid shadow]

nah

cloudflare cache

[coral reef]

Oh

Even better

[karmic junco]

How long will it take to review the bot?

[stoic socket]

Thats what i was assuming. At least its fixed now

[long ferry]

dblupto @karmic junco

[hidden root]

@karmic junco

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[stoic socket]

^^

[coral reef]

dbl issues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[sturdy swan]

Ty

[stoic socket]

The site is currently experiencing issues. These should be resolved soon!

[sturdy swan]

Ty

[stoic socket]

No problem 🙂

[spiral frigate]

why is voting broken?

[sturdy swan]

Look up

[coral reef]

^

[stoic socket]

The site is currently experiencing issues. These should be resolved soon! Please do not ping mods regarding this matter, they are already aware of it and are working to fix.

[sturdy swan]

Can you pls post it on #site-status so my servers know pls

[stoic socket]

unfortunaly, i'm not staff so I can't do that

I'm the unofficial complaints manager who is letting the real staff focus on approving bots and taking a break 🙂

they've had to cope with a server raid, a ddos and a load of annoying discord gift scammers today so its only fair that they get a break

[spiral frigate]

now it says im logged out when im actually logged in

[stoic socket]

Another site issue they are aware of, it will be fixed soon!

[spiral frigate]

[stoic socket]

no problemo 🙂

[limpid shadow]

Workaround for this one is to refresh once more

[light cedar]

When i vote for a bot in top.gg, although i logged in to top.gg, but when i go to bot vote then it said that i need to log in

[verbal rivet]

hello! im updating my bots description on the website, luca is telling me its been changed, but it doesnt appear to have saved?

[stoic socket]

The site is currently experiencing issues. These should be resolved soon! Please do not ping mods regarding this matter, they are already aware of it and are working to fix.

[stoic socket]

Site cache. Allow 12-24 hours to update!

[light cedar]

ok

[steep creek]

how to listen to music

[stoic socket]

@sturdy swan do you know?

[sturdy swan]

dbl wrongserver

[hidden root]

@steep creek

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[neon sinew]

btw i made a bot and i cant review it also when i search up the name on top.gg nothing comes up bruh

[stoic socket]

Its not been approved then yet

as you don't have the bot dev role

[neon sinew]

awwwww man

[stoic socket]

I submitted a bot today too, it takes up to a week

[neon sinew]

i made a good bot as well 😫 🤌

[neon sinew]

how long.

[stoic socket]

they are volunteers doing this so they won't rush it

[neon sinew]

bruhhhhhhhh

[neon sinew]

ooooooooh hhow do i b a volunteer

[stoic socket]

there are likely 500+ bots queued so they will make sure every bot works before accepting it

[stoic socket]

applications are currently closed

[neon sinew]

aw

[stoic socket]

Yup

I'm going to apply when I can

As i geniunly enjoy moderating servers lol

[neon sinew]

sane

[stoic socket]

hence why i've claimed the unofficial complaints manager™️ role

[neon sinew]

i beg for mod in every server

[neon sinew]

truu

[arctic whale]

Begging doesn't work firstly

[stoic socket]

#general now please

[arctic whale]

Secondly Bot Reviewer apps are open 24/7. You can't apply directly for moderator anymore.

[stoic socket]

Keep this chat clear for geniune support issues

[idle crown]

why am i instantly logged out when i log in?

[stoic socket]

The site is currently experiencing issues. These should be resolved soon! Please do not ping mods regarding this matter, they are already aware of it and are working to fix.

[idle crown]

ok

i tought i got banned for a sec lol

[stoic socket]

Nope! Its an issue they are aware of and are actively fixing

[granite idol]

anyone knows heroku ?

[stoic socket]

#development

[granite idol]

i thought this is support ;-; sorry

[stoic socket]

this channel is for Site and server issues

[stoic socket]

Its fine, just making you aware

[arctic whale]

In such case you would be notified with a big ass message telling you that you were banned from this server, therefore your access to website also being denied completely

[neon sinew]

AAAAAAAAAAAA

HOW OD I GET

[coral reef]

#announcements

#announcements message

[arctic whale]

1. Please press your Caps Lock key;
2. The application link is somewhere in #annz#a ^ yeah what this motherfucker sent is what you need

[coral reef]

<3

[arctic whale]

<3 🔪

[atomic drum]

Hi

Im trying to vote dank memer but I can't log in the site and I'm on phone but idk what to do

[steel schooner]

Top.gg is down, they are trying to fix it, try again later ! ^^

[long ferry]

what causes you to not be able to login? Can you describe?

Top.gg should work again

[atomic drum]

Ok @steel schooner

[atomic drum]

Uhm so when I log in that I let the bot log in my account but when I back I see it still tell to log in and I let the bot log in again and it still said log in

Ok let me try again

It still down

[stoic socket]

The site is currently experiencing issues. These should be resolved soon! Please do not ping mods regarding this matter, they are already aware of it and are working to fix it.

[dry pulsar]

i have this situation too

[stoic socket]

see my message above

[atomic drum]

Ok when it fixed pls DM me or ping me pls

[dry pulsar]

an acccount called duyhungda logged in to that but i cant log out that

[long ferry]

clear your cookies and give it another try

[stoic socket]

Alright, its being actively being worked on so it should be fixed soon.

[stoic socket]

It is a site issue which Veld is working on

[long ferry]

I know, but it was fixed by now

according to veld in the mod chat, not sure what happened now

[desert stream]

hiya! so, i tried to vote for a bot on top.gg, and allowed access to my account as usual.. it kept asking me to log in and wouldn't process my vote

[stoic socket]

The site is currently experiencing issues. These should be resolved soon! Please do not ping mods regarding this matter, they are already aware of it and are working to fix it.

[long ferry]

please try to clear your browser cache, aswell as clearing cookies

If you have tried that, notify me

[stoic socket]

This too!

[old talon]

i cant vote rip

or log in

[long ferry]

try logging out and back in, aswell as clearing cache

[old talon]

like

im not logged in in the first place lol

[long ferry]

logging in doesn't work at all? Not even after clearing cache?

[old talon]

yea

[long ferry]

@limpid shadow still seems to be a present issue

[stoic socket]

i;m not gonna resend my message for the millionth time

but the site is currently facing an issue which is being worked on.

[sturdy swan]

i cant vote

[coarse burrow]

i need help

[stoic socket]

The site is currently experiencing issues. These should be resolved soon! Please do not ping mods regarding this matter, they are already aware of it and are working to fix it.

[coarse burrow]

i am logged in top.gg

[sturdy swan]

ok

[limpid shadow]

just refresh once afterwards

[coarse burrow]

when I vote

it said You must be logged in to upvote bots!

[stoic socket]

error message apprearing?

[sturdy swan]

and who is DynasticCreeper

[stoic socket]

That is also a known issue!

[coarse burrow]

so how to fix ? 🙂

[cobalt sleet]

📌 TEMPORARY SOLUTION TO THE CURRENT LOGIN ISSUES 📌

How to login:
Clear your browser cache. Go to https://top.gg and login as usual. When it redirects you back to the top.gg website, if the site shows you're still not logged in, just refresh the page instead. You should now be logged in. You can now clear your cache again for good measure (do not clear cookies).

How to logout:
Same as login. Click logout and then refresh the page. You should now be logged out.

[limpid shadow]

https://streamable.com/4797ld

[prime tangle]

Okay

[sturdy swan]

DynasticCreeper is login in my top gg website

who is that

[limpid shadow]

what page?

[coarse burrow]

wtf

[old talon]

cheat code lol

[sturdy swan]

i cant logout

[stoic socket]

https://top.gg/logout

[cobalt sleet]

Clear browser cookies

[long ferry]

is that possibly a previous account of yours and/or a different user logged in?

[sturdy swan]

ok

[limpid shadow]

Same issue as logging in

[sturdy swan]

i cant

[long ferry]

refresh the site after logging out

[stoic socket]

Can confirm, refreshing seems to be the fix

[narrow lake]

how to log out ?

[limpid shadow]

This should be resolved, sorry about that, you weren't actually logged in on their user though

[stoic socket]

https://top.gg/logout

[narrow lake]

i can't

[long ferry]

press logout and refresh

[stoic socket]

then refresh

[sturdy swan]

ok

[brittle steppe]

why do I have no projects

[sturdy swan]

still same

._.

[twin lotus]

Hello, I've been experiencing this login issue but with another person's account. When I attempted to vote for some bots (sometimes it worked fine, sometimes it had this bug), I get the typical re-log-in message, but the username at the top right corner was of someone I had no mutual friends or servers with, and I had never met this person either. What's going on with this cross-account voting bug?

[sturdy swan]

Idk if this is related to this channel but it says I cant vote and says I need to log in even tho I am already logged in

[stoic socket]

Either none of your bots have been accepted or you have no projects

[long ferry]

login, then refresh the page

[sturdy swan]

Ok

[brittle steppe]

oh

[stoic socket]

Site issue currently being worked on!

Current fix: Login then refresh your page

[old talon]

how to fix: delete cookies and cache, then go to vote page, and vote 2-3 times

[sturdy swan]

Ok thx

[narrow lake]

still can't

[cobalt sleet]

@long ferry wanna pin this or smth?

[old talon]

thats how i fixed

[prisma geode]

There's a pretty bad bug, I want to vote for a bot, but can't. I checked my profile on top.gg, it's not my profile. I want to logout, but it doesn't work. Please help

[twin lotus]

I've had the same issue

[prisma geode]

uh

[sturdy swan]

me too

[twin lotus]

like I've gotten redirected? into someone else's account

[sturdy swan]

i have that issue

[long ferry]

Yeah will go ahead and lock support in a bit

[twin lotus]

It's so strange

and idek about privacy and whatever

[long ferry]

Can you attempt clearing your entire site cache?

[twin lotus]

I just reloaded/kept trying and eventually it went through but I wanted to know why I was getting redirected/logged into an account I'd never heard of

[limpid shadow]

should be fixed

[twin lotus]

All right

Thanks

[stoic socket]

Probably a Cloudflare cache issue. But as Veld said, it should be fixed

[tough oxide]

oh noes me can't vote for bot

[long ferry]

press refresh after logging in

[tough oxide]

me refresh like 10 times but still can't log in

[long ferry]

try to login, then refresh

[tough oxide]

ok

[prisma geode]

I logged out successfully, but I can't login

[tough oxide]

ii did it thx

[long ferry]

try logging in, then refresh the page

[plush lion]

whats the difference between website moderator and administrator

[prisma geode]

Good, ty

[long ferry]

moderator moderates the site in general, administrators are the ones mainly working on it

[stoic socket]

Website moderator: moderates content on the site
Administrator: managing and working on the site

[summer storm]

im not able to login to top.gg

[long ferry]

Login, then refresh the page

[summer storm]

ok

[stoic socket]

📌 TEMPORARY SOLUTION TO THE CURRENT LOGIN ISSUES 📌

How to login:
Login as usual. When it redirects you back to the top.gg website and prompts you to log in again, just refresh the page instead. You should now be logged in.

How to logout:
Same as login. Click logout and then refresh the page. You should now be logged out.

thats the pinned message regarding it

[limber token]

same

[coral reef]

Cloudflare cache is being stinky right now, fix being worked on

[limber token]

i had that too

[coral reef]

dblissues

[hidden root]

@limber token

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[limber token]

im trying to get my banknotes

lol

[long ferry]

The first pinned message should help you about it

[limber token]

ok thanks

[fast merlin]

https://cdn.discordapp.com/attachments/491466924799164426/880253761686241300/unknown.png

[limber token]

SAME

[fast merlin]

need help here?

[limber token]

i cant vote

yes

[stoic socket]

known issue

[mint wadi]

dbl issues

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[stoic socket]

its being fixed, give them time!

[coral reef]

Please read the above tag @limber token @fast merlin

[limber token]

im on top.gg

[fast merlin]

okk

[limber token]

ok

oh nice it works now

thanks top.gg

[coral reef]

np

[mint wadi]

dbl cacheclear

[hidden root]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[mint wadi]

If you do not know how to clear cache here you go!

[stoic socket]

ty

i didn't actually know that lol

and i'm the self proclaimed unofficial complaints manager

[fast merlin]

still not working 4 me rip

[mint wadi]

Give it time

[limber token]

rip

wait try reloading

[long ferry]

give it another clear cache and see if that works

yeah reloading

[fast merlin]

oh it worked

thx guys:)

[coral reef]

:)

Np

[mint wadi]

[limber token]

np

[remote dew]

Why do I try to log in the page and it asks me for infinite authorization and it never enters?

[stoic socket]

See pinned message

[cobalt sleet]

Dbl pins

[hidden root]

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[ornate wave]

my bad

I didnt mean to send that

[blissful geyser]

when opening my bot page in top.gg i have to login and when i leave the page im logged in

[cobalt sleet]

Dbl pins

[hidden root]

@blissful geyser

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[lethal valley]

Hey how can i restart the setup on dbl?

[long ferry]

restart the setup?

can you elaborate?

[coral reef]

Do you mean remove your bot from the site and readd it?

[lethal valley]

Sry not dbl i mean the vote tracker bot

[long ferry]

dblwrongserver

[hidden root]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[ornate wave]

How can I make my Discord Bot's page have headers?

[coral reef]

using css, #development

[cobalt sleet]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources: https://www.markdownguide.org/basic-syntax/

[ornate wave]

okay

[sturdy swan]

Still voting issues or is it fixed?

[coral reef]

Yes, V

[hidden root]

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

[sturdy swan]

Ok ty

[coral reef]

Np

[sturdy swan]

Double checking

Pls ping me when it's fixed pls

[limpid shadow]

should be fixerino

[coral reef]

👀

Update just rolled out with a fix? @limpid shadow

[limpid shadow]

Voting and logins should work

[sturdy swan]

Let me checj