#support

1 messages Β· Page 395 of 1

sturdy swan
heady sun
sturdy swan
#

where? Can you send me a screenshot?

heady sun
#

Go to the edit page you will see it in the place where bot analysis is present

heady sun
zinc oracle
#

Edit -> webhooks -> token

heady sun
#

I waited for a week and now they increased the time to 2 weeks

sturdy swan
#

thank you Woo#3304 catThumbsUp

#

Does anyone know how long it takes to check a bot?

zinc oracle
wild stoneBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
#

ok

heady sun
sturdy swan
#

@zinc oracle Thanks

zinc oracle
#

Np

heady sun
#

But can you tell me one thing can i ask you the time the bot that got reject recently in #mod-logs added?

#

I mean the date it was added

vital salmon
#

Where can I see if my bot would be accepted?

zinc oracle
#

You get a dm from @hidden root when you are accepted.

jovial violet
#

i have a bot which is going to release in a month
can i add it to review in top.gg and make its private
and make it public the day the bot goes public?

vital salmon
#

ok thx

foggy plank
#

slash commands?

zinc oracle
#

Yes

foggy plank
#

cool

heady sun
#

Okay

golden saddle
#

Site seems to be acting very slow, can't authenticate

bleak nacelle
#

yes, you can edit the tags of your bot

golden saddle
#

Yeah I get a 500 when trying to authenticate

bleak nacelle
#

why not?

#

does it say anything? like, you might have added too many tags

#

then thats a known issue, read the pins

sturdy swan
#

i made my bot and added in top.gg but now am not able to find it, it is not even showing to add bot again

#

pls help

long ferry
#

your bot is not on the site while it isn't approved

sturdy swan
#

ok

golden saddle
sturdy swan
#

till when it will be approved

#

are btw my name id teamop blast

#

not beast

#

site down?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

hushed stone
zealous sleet
#

would i not get verified if my bot is based off of # bots (not the EXACT commands and look)

#

just used them as a guide

light scroll
#

yeah I think the site is down

calm current
#

I cannot log in. After I try to log in comes the Authorise screen from Discord (after 10 minutes load). if I click on authorise there I get after 1. minute load this screen

zealous sleet
#

wrong server

light scroll
long ferry
#

-botcommands

wild stoneBOT
#

Hey! Bots aren't given permissions to send responses in this channel. Please use #commands to run commands.

bleak nacelle
#

we dont have bots because we made our own

long ferry
#

no need to be rude

bleak nacelle
#

or

#

whoever made @wild stone made their own

long ferry
#

@sturdy swan if you do not wish to be here, feel free to leave

sturdy swan
#

did they leave

bleak nacelle
#

not yet

zealous sleet
#

stop

bleak nacelle
#

man, support stinky rn

zealous sleet
#

omg

long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

bleak nacelle
#

no... not at all

zealous sleet
#

can u stop

#

no

#

ur not original

long ferry
#

once again if you wish to have a conversation, do so in #general

#

because this channel is for support regarding top.gg

tepid shadow
#

the bot don't give people roles who vote

long ferry
#

known issue

tepid shadow
#

alright

tepid shadow
long ferry
#

there's no eta

tepid shadow
#

okay

vocal axle
wintry rover
#

top gg broken

zinc ore
#

There are issues on the site yes, but maybe we can confirm that for you if you tell us what's broken for you?

wintry rover
#

Nothing will work and it wont load and I dont have bad internet

#

And I keep getting an Error 504

pulsar pebble
#

same here @wintry rover

long ferry
#

known issue right now

pulsar pebble
#

ok

brazen dagger
#

For me after trying to log in i cant get seem to get past authorization screen

modest acorn
#

oh i thought it was me then now i know the issue is top.gg itself

quartz willow
#

I'm taking a look

pulsar pebble
#

wth is this?

long ferry
#

We're aware of the current site issues with both performance issues, aswell as unable to login

pulsar pebble
#

ok

#

I have never seen that befor

quartz willow
#

it's the new beta

sturdy swan
#

do you get told if you made it as a bot reviwer

light scroll
#

Yes

sturdy swan
#

ok

brazen dagger
#

Around when can i expect this to be fixed?

zinc ore
#

as soon as possible

hushed stone
#

good

golden saddle
#

My site seems to be back up (albeit a bit slow)

quartz willow
#

the performance problems rn is a hit or miss because of certain services timing out on the db connections and others not

#

looking into it like I said

vivid nexus
#

I thought it's my internet xD

umbral kayak
#

topgg api error: 500 internal server error?

#

my internet or my code or the api mistake?

twin river
haughty jolt
#

oh okay

earnest wren
#

sa

pure oxide
#

rpg start

bleak nacelle
#

oh wait

#

they left

twin cairn
#

this keeps returning 404 https://top.gg/bots/440176226338865167/stats/ and a POST request to it does the same

timber juniper
#

oof

twin cairn
#

oh...

#

forgot the /api part

pliant raptor
bleak nacelle
fluid oxide
# pliant raptor

Also try using something like Gyazo for screenshots or ShareX. Phone screenshots make it hard sometimes to read.

pliant raptor
#

@fluid oxide ok

zinc oracle
#

bot id?

pliant raptor
#

@zinc oracle bro dm

fathom coyote
#

Approve My Bot weirdsip

wild stoneBOT
#

@fathom coyote

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

brazen dagger
#

Is it back tho it says a problem repeatedly occured.

zinc oracle
brazen dagger
#

Safari

#

Am I supposed to use chrome?

zinc oracle
#

safari doesnt work with several things on our site.

brazen dagger
#

Oh okay then il use chrome

zinc oracle
#

pretty much any modern browser but safari and should work.

brazen dagger
#

Thankssss man it worked

tawny glade
#

hello i made my bdfd bot, but if i use dbd.js instead of bdfd, will the bot place a ban if i leave bdfd?

zinc oracle
tawny glade
#

No it was not removed

unborn hedge
#

Hi im trying to add my server but its keeps saying server invite not valid

tawny glade
#

Ban place, bot?

sturdy swan
#

Hello, it has been over 1 week since I applied, but there was no return

zinc ore
#

The current wait time is 2 weeks or more.

sturdy swan
#

I remember it was shorter before

zinc ore
#

Yes. It varies.

zinc oracle
wild stoneBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

unborn hedge
#

oh ok

tawny glade
edgy trellis
#

Hey, a server that i'm an admin, was locked prolly coz it had a nsfw name with server pfp, but now we've worked and changed it to meet Top.gg's requirements, what are the steps to get a server unlocked?

zinc ore
#

You'd have to DM the mod responsible for locking the server, which should be shown on that card that says it's locked.

edgy trellis
#

There is no such info provided to me

#

there's the old name below it

#

idk if im allowed to send it here

#

so i'll do it after someone asks me to

unborn hedge
#

When it says chages saved sucsesfully does that mean the its done and its on the server list

ruby seal
#

@full nebula you can't use my bot pfp for your bot

#

I bought that profile picture

modest tundra
#

How long does take currently until a Bot gets approved?

bleak nacelle
bleak nacelle
modest tundra
ruby seal
bleak nacelle
#

then yeah, that is true, if you really did copyright the image

bleak nacelle
# ruby seal Yes

if you want, i would recommend reporting the bot on top.gg if you want it removed from the list

ruby seal
#

I'll try to contact that guy

bleak nacelle
#

yeah

#

see if you can get them to change t

#

*it

zinc ore
#

Legally speaking, top.gg doesn't handle copyright issues unless they've been presented, probably, with a cease & desist or DMCA strike.

#

Meaning, actual legal papers as required by law.

ruby seal
#

Yeah I need to talk to that guy

finite star
#

wait how come I don’t have access to see most of the auctions channels in the auctions category? The only thing I see is the #bids channel in the auctions category.

bleak nacelle
#

you'll need to apply for access to them

zinc ore
finite star
#

oh.

bleak nacelle
placid wyvern
#

Karuta vote is making me login, and when I press authorize, it just doesn’t load

sturdy swan
#

Hey, I was wondering how long does it usually take for a bot to get reviewed? btw no rush lol just wondering

sturdy swan
#

okay thanks πŸ˜„

bleak nacelle
#

lol you no problemed yourself

sturdy swan
#

yea lol

#

hey btw what are all the requirements to get accepted?

zinc ore
sturdy swan
#

thx

lucid jetty
#

i cant access top.gg, it says the website is down

zinc ore
sturdy swan
#

Thanks

#

I am seeing this on my bot and I have changed the profile of it and it is still like this.

#

(I see it like this on different web browsers)

earnest wren
#

-sa

#

-bot

#

-bots

wild stoneBOT
zinc ore
earnest wren
#

ok

sturdy swan
#

hey can my bot have administrator perms because my bot really only works right with that.

zinc ore
#

It shouldn't. Bots do not require admin perms for any feature, Admin is just a lazy shortcut to not require the correct permissions your bot actually needs.

zinc oracle
#

admin = every permission.
thats all it is, so you just need to require the specific perm rather than admin.

sturdy swan
#

okay thanks

earnest wren
#

I got the wrong boat approved, actually this bot is not the glutton

sturdy swan
#

yea my bot is a antispam bot I just gotta fix some bugs it has

sick gorge
#

Hi. I cant login?

zinc ore
#

oh wait no that should be back to normal Thonk

sturdy swan
zinc ore
#

Why in heavens would an antispam bot require admin?

#

antispam generally just needs manage_roles and manage_messages . Unless you kick/ban people in which case, well, there's ban and kick perms.

#

That's 4 separate perms, and they don't require admin in any way, not even close.

sturdy swan
#

okay lol

#

I understand , I don't mean to piss you off my bad

zinc ore
#

I'm not angry I'm just explaining this very clearly and with emphasis πŸ˜›

earnest wren
#

BOT

wild vale
#

so true

summer tusk
#

What is the recommend header size for a developer profile?

dim merlin
#

Quick question. Do I have to reapply with the bot if and when I update it or it's features? For example rewriting a command for easier access or changing permissions?

cyan flint
#

no, if its already been approved you wont need to re-apply

earnest wren
#

My Bead-Bluish boat got approved

neon nymph
#

Hello it is necessary for me to do setchannel command ? I just want it to count invites and show to a player when they use .invites command

cyan flint
#

?

#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server or you were banned from the bot's support server, then we can't help you. Sorry :(

sand escarp
#

Can I ask you guys how to see how much servers, my bot is in??

zinc ore
#

They can't. You have to send that information from your bot, using the #topgg-api

sand escarp
#

how? if I can ask I am new to bot developers community

#

I was doing applications

rocky citrus
#

hello speak spanish?

grim girder
zinc ore
sand escarp
#

discord.

grim girder
#

I use BDScript and JS

sand escarp
#

python is the best way for me

zinc ore
grim girder
#

I can use both in 1 bot

dim merlin
dim merlin
languid void
#

logging in how many servers your bot is in isn't something users need to know lol

earnest wren
#

sa

sand escarp
#

Guys can you write most simply how to see how many servers my bot is in

zinc ore
sand escarp
#

Okay

smoky nacelle
#

how long does it take to approve a bot?

sturdy swan
#

2 weeks or longer

#

2*

earnest wren
#

sa

zinc ore
# earnest wren sa

If you just want to chat, #general-int is the place to go. Otherwise, please go ahead and ask your question, nobody can respond to your "hello".

sturdy swan
twin creek
#

How can i do that the poll shows in other channels?

sturdy swan
#

wrong server

twin creek
#

bruhh

steady loom
#

Hi, is the web server currently down? I am trying to connect to the website to vote for the Karuta bot like I usually do but it is saying there is an error on the hosts end, but other people are able to connect fine

sick haven
grand ravine
#

that's the worst possible offer I've seem, congratz, the trophy is yours

earnest wren
#

@cyan flint

cyan flint
#

@sick haven id?

sick haven
#

this escalated very quickly

#

800187984593813505

cyan flint
#

im

#

lmao

grand ravine
#

tell him mass-reporting wouldn't work unless he has a ton of different ips

coral reef
sullen jacinth
#

-wrongserver

summer raptor
#

getting this whenever i attempt to authenticate

coral reef
#

Auth didn't work then

summer raptor
#

is this an issue on my end?

#

oh wait

#

nvm just worked πŸ‘

sturdy swan
summer raptor
#

hm, yeah my vote didnt go thru

#

looks like it

timber adder
#

Websites spamming 404 errors and then taking me to this

summer raptor
cyan flint
#

yeah, its an ongoing issue nyzz_bear_giggle

timber adder
#

Like the new website layout tho if thats what thats going to be

#

Look way better than the old one

summer raptor
#

^^agreed

quartz willow
#

we're working on fixing the issues

summer raptor
#

is the front page being redesigned?

quartz willow
#

yes but it's unrelated to the issues

#

the entire site is being redesigned

summer raptor
#

ah gotcha

#

not sure how that'll affect my ad impressions

#

looks great though

timber adder
#

Ye the whole sites being slow

sullen zealot
quartz willow
#

your ads are still at the top so really nothing should be changing for you shrug

sullen zealot
#

Hi

summer raptor
#

since i purchased a spot for that

quartz willow
#

there's no more certified

summer raptor
#

so uh

#

what happens to my ad lmao

quartz willow
#

we're not releasing the redesign right now lol

summer raptor
#

ah ok

timber adder
#

Whole websites slow So guessing its ether your server or proxy or Cloudflare or nun of the above xD

quartz willow
#

I know we're looking into it like I said

summer raptor
swift spoke
timber adder
#

Oh no i know you said was just saying what i think it is

swift spoke
summer raptor
#

they're working on it

timber adder
#

@swift spoke Website having issues at the moment

#

What he said

brisk ermine
#

the site lags too far

cinder reef
#

Hi, was considering listing my server on top.gg, the name is 'Screwhole Asylum' - I wanted to know if that would be considered a NSFW name? Was also considered Loose Screw Asylum but rather have the first one~

open maple
sturdy swan
cinder reef
#

Just checking, the word screw?

#

Don't want to be flagged for nsfw after designing the banners and stuff, but that works, thanks for your help!

river fiber
#

hey, I'm working on sharding for my bot, and I'm having an issue with getting express to work for voting.
What's happening is whatever portI use it says it's already being used and stops everything from working.

I'm guessing it's something to do with using multiple processes, but don't know how to fix it. Could anyone explain the issue or at least point me in the right direction please?

drifting stratus
river fiber
#

wow thanks for the help!

drifting stratus
river fiber
#

is there another channel here I could ask for help in?

drifting stratus
#

#development or another server for general programming questions

manic sandal
#

Anyone else getting 504 error?

drifting stratus
manic sandal
#

You want a cookie

#

All you shitty people do is pointing to the channel that addresses one broad issue

#

I'm trying to confirm that is WHY it's happening

sturdy swan
#

I need help

manic sandal
#

Knowing top.gg that error could be caused by literally anything. I believe it's currently happening while someone is editing a server

drifting stratus
#

"The developers are aware of the issue and are working on it." Happy?

manic sandal
#

Not particularly

drifting stratus
manic sandal
#

Like to hear from someone other then you random green names who know nothing

drifting stratus
manic sandal
#

Stop trying to mini modding and letting those who actually know what's going on answer, Thanks!

#

I'm not stupid, I read that channel but I put it here to confirn the connection and/or report the happening

drifting stratus
#

The literal developers of top.gg said the same thing I did. If you have a problem with a "random green name" answering you then go read the message I linked.

manic sandal
#

I do, I've had this happen twice you point there instead of answering because you know nothing

#

Go work on your own crappy bot kid

real laurel
#

so what's going on here?

#

@manic sandal the person gave you basically the same answer anybody else would

#

and the why will either be given before, during, or after the fix

manic sandal
#

Pointing to a channel

real laurel
#

so really no need to get toxic

manic sandal
#

Instead of just saying yes that error is due to the backend issues

#

Point me to a channel that doesn't truly answer the question. It happens everytime I'm here

real laurel
#

Would you rather then have some support or no support at all?
The user is trying to help you in the best way they can

#

and pointing you towards the correct channels so that you can get better support/find your answer

#

because if you read the channel topic

#

you'll probably understand why

#

anyways, you've gotten your answer. unless you require further support, let's try and keep this channel on topic, thank you

manic sandal
#

Then change the message in #site-status to include the 504 issue

#

Or expect to get asked hey is that related to this

#

Anyways, Thanks (I guess? ) Heading back to the support server I came from πŸ‘πŸ»

real laurel
#

have you also considered checking pins?

#

because your question was incredibly vague

cosmic whale
#

Top.gg will not load the advertisement to go and vote for a bot

#

For me at least I’ve tried two different Devices that usually work and on safari and chrome but they don’t work anymore

#

It’s saying on the page 500

real laurel
#

@sturdy swan pins

cosmic whale
real laurel
brazen needle
#

Sitede bir sorun mu var

humble eagle
rare plover
#

They gonna check 300 commands if a bot has that many?

zinc oracle
#

yes

earnest walrus
#

Why is wed not work ?

rare plover
#

The required help command I'm assuming?

zinc oracle
#

yes

rare plover
#

And what happens if someone hides the commands

earnest walrus
zinc oracle
rare plover
#

Sounds like a difficult process

#

How do the initial reviews work?

#

You give ratings based on what you see?

zinc oracle
#

no. you get denied or approved

terse hound
#

Guys, my bot is in portuguese has any problem?

zinc oracle
#

thats not an issue

vague oak
#

Hi, how can i make a Donatebot url?

plush frost
#

What Est Time review at the moment

high forge
vague oak
#

Thx ^-^

high forge
vague oak
#

Is there an option for bots, i just see for servers...?

#

Or with the link that they gave me it works?

high forge
#

You can set it up for the support discord you have for your bot

#

And then use that link for your bot as well

vague oak
#

oh

#

Thx again

rare plover
#

Am I good to edit my bots description and other details whilst waiting for approval

high forge
#

I believe you can. Please correct me if I'm wrong mods πŸ™‚

sturdy swan
#

don't worry

zealous sleet
#

F

deep hare
#

Why bot transfer not working ?

gloomy shell
#

its not supposed to work, its a bug that youre able to see it

#

its only for mods

deep hare
#

Can you transfer my bot ?

gloomy shell
#

If you want to transfer your bot you need to put it on a team

deep hare
#

How

#

I created new team

gloomy shell
#

-team

wild stoneBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click "Edit Profile" to go to your Profile Edit Page
  4. Click the dropdown of your name on the left sidebar (seen in image)
  5. Click "Create A New Team"
  6. Fill in the required information and voila
gloomy shell
#

edit your bot and then transfer it to the team

deep hare
#

I'm already created team

#

No working

deep hare
gloomy shell
#

when you click on transfer to team it doesnt work?

deep hare
#

Yes

#

Loding and stop

gloomy shell
#

ill have to let a team member know then, sounds like a bug

deep hare
#

Hoo

#

Now what I do ? How to transfer ?

gloomy shell
#

you cant

deep hare
#

Can you transfer my bot ?

gloomy shell
#

no i cannot

deep hare
#

Ok now bot transfer still not working ..... I'm right ?

gloomy shell
#

i dont know what you mean by that

#

it doesnt work for you, no?

deep hare
#

Ok I add my another bot ok , it's not showing review percentages

gloomy shell
#

its not suposed to that was removed

deep hare
#

How to check my bot complete review or not !!

gloomy shell
#

youll get a dm from @hidden root

deep hare
#

Can I get reviewer info in this server ?

gloomy shell
#

what?

deep hare
#

I mean when search my bot I'd in this server its showing full details of reviews

gloomy shell
#

#logs was hidden, only mods can see it now

real laurel
#

-logs

wild stoneBOT
#

The #logs (#logs) channel was hidden from the public and is only available to Staff indefinitely. If you wish to know when your bot was submitted or last edited, feel free to ask a Reviewer or Moderator to get that for you.

deep hare
#

Can I get my bot 812379990783688796 info

deep hare
# real laurel -logs

Cose I cant able to see my bot details in this server ... the logs saying feel free to ask a reviewer to get details ....

gloomy shell
#

you added it yesterday

real laurel
#

you added it yesterday

gloomy shell
#

it takes 2 or more weeks

deep hare
#

Thank you so much

#

Yes I hope my bot adding top.gg soon πŸ₯²

deep hare
gloomy shell
#

there is no maximum

#

its 2 weeks or more

deep hare
#

Or more meas

gloomy shell
#

or more means longer than 2 weeks

deep hare
#

Its Take a long time

gloomy shell
#

2 weeks or longer

versed bay
#

What am I doing?

#

I want a solution to the problem.

sharp narwhal
#

Wrong server.

#

This is Top.gg, you need to go to the Mudae support server

versed bay
#

k

#

sorry

sturdy swan
#

Is this bot exclusively for this server or can it be set up for external servers?

sturdy swan
#

Apologies, should've mentioned it before, was talking about the dockbot

zealous sleet
#

thats not in this server?

fluid oxide
sturdy swan
#

my bad, lol

zealous sleet
#

ur all g

#

imagine self promo

high cosmos
#

i sent a req for my bot never heard back

lucid elk
#

bot approved!

sharp narwhal
#

If you submitted your bot recently, it most likely hasn't been reviewed yet

high cosmos
#

i submitted like 2 days ago or 3

sharp narwhal
#

Then you still have a while to wait.

#

Check the pins for updated review times, currently it is 2 or more weeks.

#

If it is approved, you will get a DM from @hidden root

coarse heron
#

If I'm uploading a bot update, and the checkers are going to look at the bot right now. Is there a risk that I will lose my turn in the verification and have the bot refused?

sharp narwhal
#

If your bot is offline when it is being reviewed, it will be denied.

coarse heron
#

Ok

#

But is there a time when the checkers don't look at the queue bots?

sharp narwhal
#

If there is, its not public information.

coarse heron
#

Got it, thanks for responding.

sturdy swan
#

It's very handy.

#

its been around 9 days since ive submitted my bot

sturdy swan
#

and it became like 4 to 7

#

days

coarse heron
mystic crown
#

hola , una pregunta mi usuario se bugeo y dejo de subir de nivel hace 3 dias /hello, a question my user was bug and stopped leveling up 3 days ago

coarse heron
sturdy swan
#

Restarts are usually pretty fast actually, depending if Discord's API wants to work lol

rotund bronze
#

Does top.gg send dms for things like reporting a bot to the bot that was reported's owner

sturdy swan
rotund bronze
#

Pressing report on a bot, does the owner of that bot get a dm?

sharp narwhal
rotund bronze
#

How do you bid?

cyan flint
#

-auctions

wild stoneBOT
sturdy swan
#

ty

#

is reviews not being posted a known issue?

lean abyss
#

I cannot vote on top.gg I watched the ad already but it pops up again and won’t let me vote, this keeps happening over and over again

twin river
#

What browser are you using?

lean abyss
twin river
#

Try using a different one, Safari is known to have issues with the site

lean abyss
#

Alright thanks

hardy scroll
#

guys

#

i need help the bot he is offline why ?

#

invite manager

sturdy swan
#

-wrongserver @hardy scroll

wild stoneBOT
#

@hardy scroll

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server or you were banned from the bot's support server, then we can't help you. Sorry :(

boreal meteor
#

Can't seem to get into creator controls (edit). I log in, go to click on my name and get the authorize over and over in a loop. Went to the server itself, clicked on 'edit' for the tools and I get a 403 error

thorny ruin
#

I have added my bot 3 days ago but I didn't get dm from @wild stone or @hidden root

gloomy shell
#

It takes 2 or more weeks for a response so you need to be patient

opal rune
#

so, when I selected auction for my server, it can take up to 2 weeks?

lyric coral
#

Hi there. I'm not sure if this is the right place to ask about it, but I'm looking for help with a specific bot?

opal rune
#

no its not

lyric coral
#

Where is the right place to ask about it?

opal rune
#

wherever the bot support is

#

-wrongserver @lyric coral

lyric coral
#

Well. The bot is Roleplay Tools, and I clicked the discord and it led me here...

#

So I'm a bit confused

opal rune
#

lmao it doesn't though

#

click get support

lyric coral
#

I...

#

oh, I clicked the wrong place

#

I'm sorry lol

opal rune
#

lol you good

lyric coral
#

Thank you for the help. Will go there now.

gloomy shell
topaz walrus
#

when i try to verify "Discord Bot List" it just does not work/refreshes pls help

lethal dew
#

What happened to the site?

#

gateway problem?

low ginkgo
#

Can someone remove a creator off my bot page

edgy trellis
#

Hey, I asked this yesterday, didn't get much help, a server that i'm an admin, was locked prolly coz it had a nsfw name with server pfp, but now we've worked and changed it to meet Top.gg's requirements, what are the steps to get a server unlocked?

bright moss
#

Hi goodnight I have a question. Is this the GiselleBoy support server?

bright moss
#

Oh, thank you. Sorry!

grand linden
#

hi, i have a problem

#

i'm trying to invite the other devs of my bot in the team, but it says always "pending invites = 0"

twin river
#

Check the pinned messages

grand linden
#

so i can't add other people for now?

twin river
#

You'll have to wait until the issues are fixed by the team

grand linden
#

oh okok

#

i can delete a team btw?

wild kelp
#

dm ads

twin river
#

What's the ID of the user?

next flume
#

to save you the wait, his id is 695202214704054283

twin river
#

Got it, thanks for the report

lethal dew
#

site still down?

digital stream
#

Hello..I am not able to vote for karuta bot..it's showing some server error..plz help

#

What to do?

round pivot
#

each time i try to connect or view one of the top.gg websites it keeps giving me a 504 error and that is had a Gateway time-out

sturdy swan
#

hey how many days it takes to review a Bot

#

Im trying to do the rule verification when you join a server right and it just disappears

lone oxide
sturdy swan
short anvil
#

Hey! We've had DSL in our server for a while now but we're slowly reaching the maximum for role slots, so we're starting to kick bots and reinvite them with no permissions to get rid of their integrated discord role and give them permissions seperately through a common role..... I was wondering if that's okay to do for DSL or would any of the data get lost on doing so?

coral reef
sturdy swan
#

Is it possible to add multiple owners still?

wild kelp
#

i saw it in submitting a bot

sour badger
sturdy swan
#

I cant find the option on the edit page

zinc ore
#

You have to create a team and add other users to it

paper venture
#

..

bitter meadow
#

what happens if Lucas dms me while i’m sleeping?

coral reef
#

@sturdy swan pog x2

coral reef
#

You would just read it in the morning

paper venture
#

how long is my bot there

bitter meadow
coral reef
#

@paper venture Read pins

coral reef
paper venture
coral reef
paper venture
#

no like i mean how long ago did i upload my bot

coral reef
#

4/6/21

#

@paper venture

sturdy swan
#

@twin river Ads

sour pilot
#

when will my bot get approved

#

can i get some info

coral reef
#

Read pins

sour pilot
#

no pings

coral reef
hollow helm
#

sooo, I'm planning on making a new bot because my bot is OFFLINE all the time without me knowing, and without me commanding it to be offline, for some reason, so ye

#

lol

coral reef
#

And this has to do with support how...?

hollow helm
coral reef
#

with...?

sturdy swan
#

User ID 771728920276893696 Dm ads

hollow helm
#

I just need you guys to support me

coral reef
#

with what

sturdy swan
glad holly
#

how to add more owner after bot got approved?

sullen zealot
#

What is the current wait time ?

lucid elk
#

How do i change my bot's name on Top.gg smh???

#

NeONe??

untold musk
#

Edit

#

Refresh data

halcyon linden
#

Where we can complain this bot

whole moon
#

he;;p

#

this happens everytime when i go to vote for a bot

#

i have good internet too

vital yoke
#

Known issue right now

whole moon
#

it has been happening since 7-8 hours ago

sour badger
#

It's error with the website

sour badger
whole moon
#

but how will i vote the bot now?

long ferry
#

logout and back in

#

clear cache

#

see if that fixes it

whole moon
#

okk

sour badger
# long ferry clear cache

I feel it is not the problem of our system the problem is directly from the host and this problem is not for single person it's happening for others too...

#

However I will try

long ferry
#

it can be a problem from our end

#

trying it may work

sour badger
#

I hope it's gonna be fixed soon

long ferry
#

guess you'll need to wait then

sour badger
#

Yh

sour badger
summer star
#

will we be compensated for this issue of not being able to vote?

long ferry
#

what do you mean compensated?

summer star
#

like because how i am not able to vote for the karuta bot to get tickets

long ferry
#

that's up to the bot itself, not top.gg

#

reach out to their support and explain the situation

summer star
#

do you have an idea of when this issue is gonna be fixed?

cobalt sleet
#

You have 12h to vote. It'll be fixed before that.

broken shale
#

Hi, I have a question

#
  • Your bot is tested using permissions=0, you should ensure that your bot functions without permissio

when it says this in #502193464054644737 what exactly does this mean?

long ferry
#

we do not invite your bot using your invite, meaning that we invite your bot without permissions

#

which is what your bot is required to be able to do

#

work without permissions

#

If it needs any, it should ask for the permission it requires.

broken shale
long ferry
#

If these are necessary and your bot asks for these, we will give your bot the permissions.

broken shale
#

Mine is an auto mod bot so it requires permission to manage roles and so forth

#

It can kick members if a user has the kick_member permissions runs the kick command and such like that

long ferry
#

Yeah just make sure your bot asks for these permissions

broken shale
#

Yep, it does on the link that is provided on my top.gg bot profile thing

#

Is there anything else I need to do for that?

long ferry
#

it has to ask on the bot itself through messages, not on your invite link

untold musk
#

If it doesn’t have the permissions, it needs to let the user know when they try to use the command

long ferry
#

exactly

broken shale
untold musk
#

Not the user needing permissions

#

If you try to kick but the bot doesn’t have kick permissions, it needs to tell the user that

broken shale
#

Oh uhm, it says it in the console of my bot

#

But it doesn't relay that to the user

long ferry
#

you need to tell that the user through a response message

untold musk
#

Can the user see your console?

broken shale
untold musk
#

Right

long ferry
#

something like "I need KICK_MEMBERS to use the kick command"

untold musk
#

So tell the user

long ferry
#

otherwise your bot might get declined as we do not know what permissions it needs (apart from kick obviously needing kick members)

untold musk
#

If your bot says something like that, the bot reviewer will add the perms

broken shale
long ferry
broken shale
untold musk
#

If you’re using a command framework they might have it built in if you simply say which perms are needed

#

Depends which framework you’re using or custom one

broken shale
#

I don't understand πŸ˜…

#

I just started all of this about 3 days ago I am fresh meat to this hah

cyan niche
#

Hello

#

Is any staff here I want to talk something important

long ferry
#

dm any Moderator if it is top.gg related

cyan niche
#

Ok

knotty dock
#

Quick question, reviews with advertisements (for example a user giving a bot a 1 star rating and just posting a server invite) can be reported right?

long ferry
#

Yes

knotty dock
warped thorn
#

Can I make money with votes?

long ferry
#

only money usable for auctions

warped thorn
#

Ah ok

#

Uhm short question

#

I want to sell premium for my Bot. I saw Dank Memer using Patreon. How do they check if they are the persons who have premium and so on?

long ferry
broken shale
#

Anything else I needa do? or do I have all bases covered so far?

long ferry
broken shale
#

well then I guess I am done πŸ˜„

hardy niche
#

why my bot image is not showing

long ferry
#

press refresh data on your bot page

hardy niche
#

still its not showing

long ferry
#

clear your cache now

#

have refreshed it for you

#

reload the page and see if it shows up now

digital stream
#

Hello..I am not able to vote for karuta bot..it's showing some server error..plz help

long ferry
#

screenshot please

modest yoke
#

hey

digital stream
#

@long ferry it's fixed...sry for taking your time.tysm

#

It was showing error 500 before

strong matrix
#

Why is #logs gone?

plush vigil
plush vigil
strong matrix
#

no

#

The actual channel, #logs

plush vigil
#

no idea nvm

ocean elm
vagrant wigeon
wild stoneBOT
#

@strong matrix

The #logs (#logs) channel was hidden from the public and is only available to Staff indefinitely. If you wish to know when your bot was submitted or last edited, feel free to ask a Reviewer or Moderator to get that for you.

sturdy swan
#

whats the minimum requirements of number of commands needed if i am listing a radio only music bot.

long ferry
#

there's no requirements

sturdy swan
#

so just having a small site in ejs and node, plus 2-3 commands is enough? It isnt written there but just asking since i know some bots get denied for lack of some features.

long ferry
#

yes that is fine

#

as long as the majority of them work, so in your case at least 2 commands need to fully work

sturdy swan
#

ah okay. thank you. :)

strong sinew
#

Hello, yesterday at 3:49 pm the bot Raven and its developer ink and Maxxx were banned. They said it was an invasion of privacy, which is also a concern. But the developers didn't know and changed it directly so that there are no more invites.
As we / the developers have been told is not acceptable (see picture below). The message we received is full of spelling errors and provocations.
In my opinion, it is just unprofessional and sad for the largest botlist in the world that they tell their users about a ban. Our developer (Tinte) submitted a complaint about the way in which we were informed of the ban by email, but they only gave us the reason for the complaint, they responded to the complaint 0.

#

If you answer, please ping me, thank you

fleet swan
#

@long ferry ^ moment

long ferry
past crescent
#

Is there an ongoing issue with updating our bots information?
I'm trying to update my website link but it doesn't seem to want to work

sour badger
long ferry
#

you get a DM by @hidden root

sour badger
long ferry
sour badger
#

Thanks for helping

sturdy swan
#

or see mod logs

#

@long ferry is there a way to check the bot queue?

long ferry
#

As of now, no

#

queue duration is around 2 weeks as of now

sturdy swan
#

it was 1 week like last week

long ferry
#

Queue times change unfortunately

sturdy swan
#

sad

#

so technically we can make changes to our bots codes?

long ferry
#

Yes you're allowed to do that, as long as they continue following our #rules-and-info

sturdy swan
#

uhm one last question

#

is urban dictionary allowed?

worn herald
#

what can i do

sturdy swan
#

Wait

vivid hinge
#

Hello can we check if users has vote for server ?

sturdy swan
vivid hinge
#

thankscestquoi

thick shell
lucid elk
#

-bots

long ferry
#

-botcommands

wild stoneBOT
#

Hey! Bots aren't given permissions to send responses in this channel. Please use #commands to run commands.

lost dagger
long ferry
#

known issue

lost dagger
#

I'd appreciate it if it was fixed πŸ‘‹

long ferry
#

Yup ofc will be fixed

#

no eta as of now though

lost dagger
#

I'm using translation, I don't understand much, but thank you

#

my bot is confirmed but not on this server id= 784517399314432050

zinc ore
#

Bots are not added on this server.

lost dagger
#

so how do I have a bot on this server

zinc ore
#

There's no way unless you bot is voted in by the community through the monthly vote surveys - see <#site-status message> for details.

#

Bots aren't added here unless they add value to the guild, this isn't a place to test your bot or to show off you're on a big guild or whatever ^_^

lost dagger
#

hm okey ty

hollow ember
#

hey

zinc ore
#

Hi, need any help?

hollow ember
#

yea actually i was asking that if i didn't add my support server link by top.gg/servers then my bot will not verify ?

zinc ore
#

No, having a discord server isn't a requirement for a bot to be accepted on top.gg

#

It's optional, don't worry ^_^

hollow ember
#

alright ^^

sturdy swan
#

hey

#

discord auction access reqeust thing where will i get dms cause it said luca will dm me

#

@long ferry Ads^^^

long ferry
#

thanky

sturdy swan
#

What do you get if you buy Premium

long ferry
#

No ads

sturdy swan
#

what would you say the best way to advertise a discord bot is

#

@limpid shadow

#

plz

#

help

#

what's command

#

to generate?

#

and prefix

#

@somber parcel

#

<@&364144633451773953>

sturdy swan
sturdy swan
#

What?

sturdy swan
long ferry
sturdy swan
#

Ok Luca will dm you if you are accepted

sturdy swan
#

If you want to advertise you need to bid

sturdy swan
novel socket
#

so the supporter role is broken again

long ferry
#

Supporter role?

barren arch
#

its been 4 5 days for me how much long is it supposedly gonna take?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

long ferry
#

3 days

barren arch
#

ok i hope it gets verfied

sturdy swan
#

Guys why is this server not verified by discord?

zinc ore
#

Doesn't need to be to do what it needs to do.

#

And Discord verification is more trouble than it's worth.

sturdy swan
#

Oh sorry

sturdy swan
sturdy swan
long ferry
#

just ask what you need

zinc ore
#

No one can help until you ask a question.

sturdy swan
long ferry
#

you cant

zinc ore
#

You don't vote using the bot. You vote on the website.

long ferry
#

only through the site

sturdy swan
#

how

sturdy swan
zinc ore
#

on your server page, click the "Vote" button

sturdy swan
zinc ore
#

Which part of that escapes your understanding?

sturdy swan
zinc ore
#

Is it your server or someone else's?

sturdy swan
#

Ok fpund it

#

Found

zinc ore
elfin sphinx
#

why it is taking soo much time for my bot to get approved ?

zinc ore
#

Because there are thousands of bots in queue and they're done in order.

viscid lintel
#

Hello, Its been abt a week since i uploaded my bot to top.gg, no response?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

viscid lintel
#

0upto

#

-upto

long ferry
#

read it

viscid lintel
#

okkkkkkkkkkkkkk

pulsar summit
long ferry
#

lol

#

Pogue moment

#

thanks

pulsar summit
#

Guess I'll wait until I hear the ban hammer drop here.

crimson wraith
#

yo my bot is since yesterday in approval............how long does it take ? <@&304313580025544704>

long ferry
#

bruh

wild stoneBOT
#

@crimson wraith

Please do not mention (ping) more than one or two moderators for help, unless there is an emergency.

Here are some examples of emergencies:

  • Raids / Multiple members mass spamming.
  • Severe disruption of Discord's ToS (NSFW content, etc)
  • Anything that requires more than 2 moderators to handle.
gloomy shell
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
#

ej

#

mam

#

pytanie

#

pl?

worldly sierra
crimson wraith
#

wtf

#

hope

long ferry
worldly sierra
#

I did!

#

I mean, I sent a dm

pulsar summit
#

They're still here btw

long ferry
#

because we need multiple reports

pulsar summit
#

Ah

worldly sierra
#

But here is the screenshot if needed

long ferry
#

-b 291282346919854080 dming users trying to buy accounts

wild stoneBOT
#

dblMod Banned ! enes ΰ­ͺ#1996 (@undone glacier)

pulsar summit
#

Twice this week I got hit by that scam now πŸ˜„

#

I'm sooo tempted to block all incoming DMs right now comput29Think
Anyways, have fun everyone!

tranquil ridge
#

I am not able to vote bot why so?

spare herald
long ferry
#

then BongoCat why BongoCat don't BongoCat you BongoCat report BongoCat after BongoCat it BongoCat happened

#

We could easily ban them if we have multiple reports

long ferry
lament orbit
#

The DSL bot isn't giving the vote role

sage sand
#

hii

long ferry
lament orbit
long ferry
#

there's no eta

digital current
#

I readed it somewhere in this server that. There is command to know queue but now it's now showing anywhere why?

lament orbit
long ferry
lament orbit
#

πŸ‘

long ferry
#

you could see the percentage on your bot page, which was temporarily disabled

digital current
#

Okay, Thanks

sturdy swan
pulsar summit
#

If I block DMs, how will I know if someone's trying to scam? Would it be better to let them contact you and report them too? Kinda satisfying to see them try scam you, only to end up banned from multiple discords πŸ˜„

sturdy swan
#

Just don't let them dm you

#

That's what I did :)

pulsar summit
#

Annoying, yet... pleasurable comput29Think

gaunt onyx
#

Selam, yardΔ±mcΔ± olur musunuz?

tranquil ridge
long ferry
#

Known issue then

sturdy swan
#

@long ferry Can I get the ID of the server you are testing the bots on? I want to give you premium there so you can test it in its entirety.

long ferry
#

A Reviewer will reach out to you if they require Premium to test it

sturdy swan
#

Okey

#

can i get some help

long ferry
#

Just ask

sturdy swan
#

so i requested that auction access request thing and luca never dmed me yet

long ferry
#

It takes 2-3 weeks

sturdy swan
woven arch
#

hello how i do to repost my bot for aprouval. he was declined but I corrected the problem so I wanted to know. thank you

sturdy swan
#

what timezone have double vote count on weekends

twin river
burnt skiff
#

Ok

sturdy swan
#

hey, i added my bot a week ago, how many time left to review it?

twin river
#

The wait time right now is around 2 weeks

sturdy swan
#

oh ok

empty tendon
#

Hello, my bot does not change. It is not approved or rejected for 1 week. Why?

sour badger
#

Nah

#

But

#

Currently some issues while voting

#

That's common issues with others too

empty tendon
sour badger
#

Can't say exactly

sturdy swan
#

-upto @empty tendon

wild stoneBOT
#

@empty tendon

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
#

wait

empty tendon
sturdy swan
#

Read

empty tendon
#

sorry again for my impatience

sour badger
# empty tendon How much time

For information last year when the spark bot got accepted it took nearly 3months the spark bot owner Invidia told me

#

And now wait time is less than last year....

empty tendon
#

wow

zinc ore
#

Point is: the time that it takes to process a queue that's of variable length, by humans who manually check each bot of various size and complexity individually, isn't set in stone and varies.

empty tendon
#

sorry again, thanks for your attention

sturdy swan
#

-help

zinc ore
sturdy swan
zinc ore
lapis heart
#

Can someone help me by setting up the invite tracker bot in my server ?

sturdy swan
#

-wrongserver @lapis heart

wild stoneBOT
#

@lapis heart

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server or you were banned from the bot's support server, then we can't help you. Sorry :(

sour badger
sour badger
empty tendon
#

okey 😦

vagrant wigeon
#

There was a point where bot reviewals took 2 months, but i dont believe it got to 3. But anyways please keep this chat to support related conversation @sour badger :)

zinc ore
# sour badger

They already understand that it takes time, no need to keep pinging them about it.

sour badger
vagrant wigeon
#

It currently takes around 2 weeks for us to get to your bot btw @empty tendon

sour badger
#

That was 2020 when bot got accepted

sour badger
empty tendon
twin river
#

Please move to #general unless you have a question :)

sour badger
winged willow
#

is the queue on the website broken or what?

zinc ore
#

It's been off for months. It's currently not showing the progress percentage.

winged willow
#

Also i accidently deleted the wrong bot and i had to add it again, will it still take it a month to be vrrfiied

zinc oracle
#

2+ weeks

sick galleon
#

Does auto roles not work at the moment? such as if someone votes, they would get a role

digital current
#

If bot accepted there will me any message in #mod-logs or not ?

woven arch
long ferry
#

then your dms might've been disabled or Watcher didn't dm you

#

can happen

#

your bot was added, i can tell you that

woven arch
#

so now i just have to wait??

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

digital current
#

Thanks Hope

woven arch
sturdy swan
#

sorry i have a problem

long ferry
#

just ask

sturdy swan
#

witch the website topgg

#

i can't vote

long ferry
#

known issue

sturdy swan
#

and

#

it says error 504

long ferry
#

Yes we know

sturdy swan
#

ok

#

and when it will be possible to vote

#

?

long ferry
#

there's no eta

sturdy swan
#

ah ok

limpid shadow
#

When does this happen

sturdy swan
#

Top.gg having issues?
I voted a bot
But it hasn't been counted and I am not able to vote again

grand ravine
#

Probably an issue on the bot's side

sturdy swan
#

The bot side saying that issue on top.gg 🀦

grand ravine
#

Top.gg only sends the votw data

#

It's up to the bot to proccess it

sturdy swan
#

Ok

grand ravine
#

My bot's receiving vote data normally, so it ain't with top.gg

cobalt sleet
#

Voting worked fine for me on my bot this morning (Europe). There were some glitches last night when #site-status was updated but you guys fixed it quickly.

#

I was having trouble last night voting using Chrome on my phone even when the errors were fixed but I cleared the cache and it worked perfectly.

exotic grail
#

how to i give roles as soon as they vote my bot anyone pls tell me