#support

1 messages · Page 387 of 1

winged moat
#

is there voting trouble or is my program not working?

zealous heath
#

Why did my bot's avatar broke? How can I fix it?

fervent garden
#

Is there like a Eta for Auction access applications?

sturdy swan
#

i registered on 3 april

#

and now its 10

#

now approvement

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still

bleak nacelle
#

chill with the wack emotes

hollow karma
#

any bot?

bleak nacelle
#

@zinc oracle dunno if this is against anything or not but i just thought id let you know about it

#

or uh @tacit zodiac because you seem to be more online

wary dirge
#

me and my friends bot is not able to log in and i dont know whether they will be reviewing it soon, if the issue is not fixed when they review our bot is there a way for them to just move it back one or two in the line so then we can fix it?

twin river
#

You could potentially add a note in your long description, but I can't promise that they'll do anything

wary dirge
haughty wadi
#

When will my bot review

twin river
#

How long ago did you add your bot to the queue?

hollow karma
#

umm any recommendation?

twin river
haughty wadi
#

Ok

twin river
hollow karma
#

general?

twin river
hollow karma
#

ok thx man

sturdy swan
#

aahahaah

#

Why did the votes of my bot get resetted?

#

It haf 512 votes now it has 2

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@real laurel can u pls explain?

real laurel
#

i cannot as i do not know the situation

#

or what led to it

#

you might wanna ask a team member regarding that

sturdy swan
#

Can i dm them?

#

They have their dm closed

#

@quartz willow pls send me a freind request

quartz willow
#

we had to rollback votes 1 day while migrating things

sturdy swan
quartz willow
#

I mean everyone lost some votes if you got 500 in 1 day you should get back up there pretty fast

bleak nacelle
#

by having an approved bot on top.gg

winged moat
#

is my program not working or are the voting problems

sturdy swan
#

Lol the search shows the current amount.The vote page shows the wrong amount

wild kelp
#

i waited about a month for auction aproval

viscid bough
#

Get an “already voted” message when trying to vote

twin river
#

Did someone else on your network vote too?

viscid bough
#

Nope just me

final oak
#

I am trying for hours now and I still can't upload my server on top.gg, can someone please help me

sturdy swan
#

Can't edit my bio?

final oak
gray tree
#

Wait do u not get the bot dev badge at 75 servers anymore?

twin river
#

No

gray tree
#

Ooooh

#

Alr

#

Someone said it did

final oak
twin river
twin river
gray tree
final oak
#

should I send here?

gray tree
#

You can't get bot dev badges anymore!?

twin river
#

No, you can't

gray tree
#

Dy mean knkjrjkthejtjsebnrdihrhrkhrutfgrkr

twin river
gray tree
#

Eeeee

final oak
#

one sec

#

see this is where i click submit

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then it showed this

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@twin river

twin river
#

That's an issue with the site then, not much to do other than wait unfortunately

final oak
#

I'm trying since hours

#

who can manage the site issues here?

twin river
#

The team

final oak
#

@quartz willow I'm really sorry to have pinged you, but it's something that only the team can do. Can you please help me out?

#

or maybe @limpid shadow if you please.

quartz willow
#

we'll be looking into it later today, I'm fixing other stuff rn

sturdy swan
neon seal
sturdy swan
#

@wild stone

neon seal
#

time to gimme admin

hard lava
hard lava
bleak nacelle
hard lava
bleak nacelle
#

i already did that im just waiting for them to eventually get to my application

hard lava
neon seal
#

oho i was joking sorry

#

I also just saw this is support

#

sorry

bleak nacelle
hard lava
hard lava
bleak nacelle
#

well, then i guess im not getting in

neon seal
#

yu guys accept dbd.js bots right?

bleak nacelle
hard lava
hard lava
#

My bad

bleak nacelle
#

well, then lets ask one

hard lava
#

Ask Xig

bleak nacelle
#

@tacit zodiac i have a question, how long does it usually take for you to get around to applications for bot reviewers? (sorry for the ping, i just wanted to know)

hard lava
#

(He’s desperate lmao) jkjk

tacit zodiac
#

Majority of applications have already been reviewed

bleak nacelle
bleak nacelle
#

i guess ill try again when they reset them

tacit zodiac
#

Yep

hard lava
#

It’s every 3ish months

bleak nacelle
#

ugh

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i dont have anything else to do

hard lava
#

Same

still gate
#

Are servers going to back up?

bleak nacelle
#

this was gonna be what i did while i was stuck inside forever

still gate
#

This is my problem I'm following up with.

cobalt sleet
#

Aurel replied to you

still gate
#

I know, but I'm following up since it hasn't been fixed yet.

cobalt sleet
#

Just be patient I guess

still gate
#

I'm just asking if anything been updated.

bleak nacelle
sturdy swan
#

Hey Any mod Here?

bleak nacelle
sturdy swan
#

Need Help

cobalt sleet
#

Just ask your question

hard lava
#

What’s ur issue

sturdy swan
#

I Added A Bot On April 3 At 10:23 A.M It's Not Verified/Declined

But A Bot That Is Added On April 3 at 11:55 a.m got Reviewed But Sadly Declined

still gate
sturdy swan
#

Why My Bot Not Reviewed Before Him

#

I added First

cobalt sleet
#

Depends on who's reviewing

bleak nacelle
sturdy swan
#

Oh

bleak nacelle
#

so no, not really

sturdy swan
cobalt sleet
#

No your bot might have already been under review just not done yet

sturdy swan
#

Oh

#

Ty For Help

cobalt sleet
#

I wouldn't worry about being reviewed an hour later. Just fix your bot and re-apply.

sturdy swan
#

Hello, my bots votes has restarted for some reason.

cobalt sleet
sturdy swan
#

they restarted again

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Huh

#

?

cobalt sleet
twin river
#

Votes rolled back 1 day due to migration

sturdy swan
#

An Emoji

#

That Can cause Seizures

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i removed

sturdy swan
#

It alrdy

cobalt sleet
#

Then talk to the moderator that declined you last

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And re-apply

sturdy swan
#

One Question More

#

If We Edit Our Bot Then It Remains In same queue Or Not?

cobalt sleet
#

Yes

sturdy swan
#

Becoz i edited it yesterday

cobalt sleet
#

Editing doesn't affect queue position

sturdy swan
#

Oh

#

Ok

solid iron
#

um so I missclicked the report button on one of my bot's reviews

#

is there a way to undo it?

twin river
#

Just leave it, if it doesn't break any rules the mods will ignore it

solid iron
#

alright, thanks

lusty remnant
#

How can I spend 15$ that I got from votes

willow karma
#

@dense tiger remove him for dc account buying. I will report to discord too. 🙂

twin river
lusty remnant
#

Thanks

still gate
mental marsh
#

how do i put server count on the widget?
now says undefinited

sturdy swan
#

on top.gg how can i see how many severs my bot i in?

twin river
bleak nacelle
sturdy swan
#

????????

twin river
#

Top.gg can't magically find your bot's server count. You need to post it yourself

sturdy swan
#

which api code ?

twin river
#

I just linked you the page to the docs

sturdy swan
#

yea but there are diffrent api's

twin river
#

Yeah, because there are different libraries

final oak
#

then why is the option there tho oof

bleak nacelle
tidal trench
#

What is the problem with top.gg dbl api?

#

I have 91 votes for my bot but when I try to get votes with dblapi.js module it is sending me only 3 vote

cobalt sleet
tidal trench
#

Thanks

earnest fable
#

@tacit zodiac thanks for approving my bot !!!!

earnest fable
#

how do i log votes i cant see how many votes my bot got 3 freinds of mine votes

#

and the bot is in 23 servers it shows none

cyan palm
#

for further questions you can use #topgg-api channel

obsidian marsh
#

reviews cannot be added to my bot. pls help

sturdy swan
#

@cyan palm check Dm

vocal holly
#

uh i i added my bot a few days ago like 1 week maybe i still havent gotten a dm if its denied or accepted or anything

#

the bot had never dmed me

sturdy swan
#

how do i add my bot to my server

twin river
sturdy swan
#

any free servers to host your bot?

cyan palm
next ivy
#

how can i add more developer for the bot in the website after the bot added?

#

i dont have any option to add

neat heron
#

can I creat queue and do loopqueue ?

ornate jay
#

How do I edit my bot once it is on the website?

untold sentinel
#

Hey... is there any way to switch the invite for the bot, we switched applications due to other reasons

twin river
#

@lucid briar bonk

obsidian marsh
#

@tacit zodiac thanks for approving my bot

obsidian marsh
#

@cyan palm Where can i find my dbl token??

cyan palm
#

Go to your bot's edit page then click webhooks

obsidian marsh
#

ok ty i found it dblSmile

pine creek
#

which markdown format does top.gg support (in detailed description)?

zinc sonnet
#

just got this

#

828580444886925333

cyan palm
#

thanks for reporting

viscid bough
#

Still can’t vote for servers says I’ve already voted when I haven’t

lucid briar
obsidian marsh
#

ok

neon seal
#

Hey guys listen, to change prefix, I want the commander to have admin perm, does it affect your rules?

lucid briar
#

the person using the command needing admin is no problem

#

it only becomes a problem when the bot needs admin

neon seal
#

Oh no no

#

Also

mental marsh
#

how do i remove support server invite link from my top.gg bot page?
even if i delete the part of the link and save the inv still there's

lucid briar
neon seal
#

In slowmode, can perm be managemessages or managechannels?

neon seal
#

The commander

#

Needs to have

#

Manage messages

#

Perm

light scroll
#

manage channels

neon seal
#

Won't manage messages be better?

#

Although ok

#

Yea yea I got you

light scroll
#

No, since slowmode is a channel thing

lucid briar
#

but if the bot requires unneeded permissions to run a command, it becomes an issue

neon seal
#

I got it man

#

dull stump
#

Hello, my bot was added to the server but now its not in and idk why

#

Id is 738913906654838875

lucid briar
#

that is not one of our servers

dull stump
#

Wdym?

lucid briar
#

i mean what i said...

#

maybe rephrase your question

dull stump
#

Like in October my bot was added to this server. When i check now its not in this server no more.

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

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One message removed from a suspended account.

dull stump
#

Oh

#

And when was the bot removal?

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

sturdy swan
#

Hello, excuse me for disturbing you, is it normal that I cannot add or remove owners on my bot page?

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

dull stump
#

Ye that kinda sucks aswell bcs my top.gg bot owner left discord and i have no way in getting co owner

sturdy swan
#

Hello. I need help with the "Server Status" Bot. I added it to my server and I read online you can now easily set-up multiple instances.

#

But I dont know how

wild stoneBOT
#

@sturdy swan

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

sturdy swan
#

oh

#

thanks

sturdy swan
fluid rapids
#

One message removed from a suspended account.

lucid briar
shut fjord
fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

dull stump
final ruin
#

I've changed my bot name but its still not changed in top.gg

fluid rapids
#

One message removed from a suspended account.

dull stump
#

Weeb sent dm of proof

lucid briar
#

be patient, we will review it when we review it

sturdy swan
#

When I add a new feature to my bot that's already verified and that feature does require new permissions, does it need to be re-reviewed?

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no

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ok thanks

final oak
#

Hey

#

Someone up?

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The Bot isn't giving roles to voters

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@rustic needle can you help?

hoary dagger
#

Which tag would be the best one to use for bump bots?

sturdy swan
#

Hi

#

How can I report an on Website

copper elbow
#

hey

sturdy swan
#

<@&304313580025544704> There's something wrong with Website

#

-atmods @sturdy swan

wild stoneBOT
#

@sturdy swan

Please do not mention (ping) more than one or two moderators for help, unless there is an emergency.

Here are some examples of emergencies:

  • Raids / Multiple members mass spamming.
  • Severe disruption of Discord's ToS (NSFW content, etc)
  • Anything that requires more than 2 moderators to handle.
sturdy swan
#

Glitch on Website

#

Thats not very helpful.

#

What in specific are you having an issue with. whats the glitch?

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@sturdy swan Hello??

long ferry
#

@sturdy swan be more descriptive, what glitch

indigo talon
#

yo, are bots no longer required to be in the server to maintain their status?

zinc ore
#

Bots are no longer added here, so the status isn't working for most of them. The team has yet to provide an alternate means of indicating an online status

sturdy swan
#

Its been over 22+ days and my bot is still not verified

indigo talon
#

ah

long ferry
#

You never submitted any bot

sturdy swan
#

@sturdy swan You never submitted any bot..

long ferry
#

Nah @sturdy swan

sturdy swan
#

no to discord

long ferry
#

-verifybot

wild stoneBOT
#

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. On October 7, 2020, bots with 100 servers or more that are not verified will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

We cannot provide support on how to get your bot verified.

sturdy swan
#

they're dealing with some backlogs or something which is why its taking forever

#

This isn't our issue.

#

hi so i cannot edit for vote trackers final steps

long ferry
#

Censoring the url doesn't help

sturdy swan
#

it was a id so i blocked it but ill send the normal one then

#

is there a fix for this issue

long ferry
#

remove dsl

#

re-add it

sly star
#

when will my bot will be verified on top.gg

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

long ferry
#

@sturdy swan i can't find any server of yours being on top.gg with that ID either

#

make sure to publish on top.gg first before making changes to your webhook settings.

sturdy swan
#

I setup the bot up in my server

#

Should I first add my server then set it up?

sturdy swan
long ferry
#

That's the wrong server id then

#

You need to first add your server to be able to change webhook settings on it

sturdy swan
#

is there no way to edit a review/reply to a review?

idle vault
#

I put my server on top.gg but i cant find it when i search for it

sturdy swan
idle vault
#

i did

sturdy swan
#

i have a question

idle vault
#

go on

sturdy swan
#

@wild stone will send message here or on dm?

idle vault
#

dm

#

and here

#

i think

sturdy swan
sturdy swan
idle vault
#

well it has an emoji in name

#

but even with the emoji when i search cant find it

sturdy swan
idle vault
#

yes

sturdy swan
#

fukc

marsh anchor
#

I need a help

fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

winged turret
#

Do I need to get a confirmation of some sort when I click the "Save" button when I change anything on my bot?

zinc ore
#

usually yes but tehre are still some issues present for some people when saving

#

check pins for more details

ornate jay
#

How do I edit my bot once it is on the website? pAwoo

sonic venture
#

for many of my server members and I when we try and vote it says "you have already voted" but none of us have voted for like 24 hours

toxic frost
#

I have the same issue at mine 👆

sonic venture
#

I set a goal to reach 1k votes by the end of this month and this happening just crushed that goal Sadge

zinc ore
#

There are issues with voting right now, check the pins.

zinc ore
idle vault
#

guys my server doesnt show up on top.gg although i set it up correctly

sturdy swan
#

how would i know whether my bot is accepted or not?

long ferry
#

You get a dm and a ping

sly star
#

-upto

sturdy swan
#

ok

#

so how much times it takes?

zinc ore
#

about a week right now

sturdy swan
#

ok

merry patio
#

How many bots is TopGG up to?
(in total)

half peak
#

Good a question how long the Bot review takes on average

lucid briar
#

@half peak check the pins

merry patio
#

Oh, cool, thanks

#

That's a lot

half peak
feral frost
#

In #mod-logs there are a lot of bots being denied and I still haven't seen one that was accepted. Is it because the approval rate is so low or do u post the accepted bots somewhere else?

lucid briar
#

approvals are posted in #logs

prime birch
#

Where can I find the guidelines mentioned in ToS?

#

Also, is it against said guidelines for bots to ask for votes on top.gg in order to unlock features?
feels very much so to me, just saw this happen.

zinc ore
prime birch
#

so top.gg doesn't have guidelines?

zinc ore
glass gust
#

Hey our dsl bot isn’t giving people the voter role anymore

zinc ore
glass gust
prime birch
#

I refer to this

zinc oracle
full swan
#

Hmm

zinc oracle
zinc ore
prime birch
#

Ah okay, so asking for votes and rewarding is "acceptable"

glass gust
#

Okay but this isn’t really my problem my votes aren’t reset the bot just won’t give out the voter role. Is this problem caused by the one mentioned in the pinned message

long ferry
#

Have you setup the voter role correctly?

zinc ore
#

I've seen other people with that problem so I feel maybe it's related (though not sure)

zinc oracle
glass gust
long ferry
#

Checl your server page settings

#

Check if DSL has enough perms

#

Check if it is higher than the role you wish to reward

prime birch
#

the bot in question where it came up was "birthday bot"
@pine smelt 656621136808902656
using the "list" command

long ferry
#

rewarding users for votes is fine

#

as long as it is only 2-3 commands and not the majority of the bots features/main feature

prime birch
#

thanks then, was just wanting to make sure

long ferry
limpid jackal
#

How to get the role bot developper and how do we know when our bot is accepted ?

long ferry
#

you get the role when your bot is approved and by a ping or dm

limpid jackal
#

ok thx

finite crest
#

if a bot is declined we will be notified or not ?

#

oop nvm just saw that we will be

#

sorry for time waste

tender rover
#

It has now been over 12 hours since almost 24 hours since I upvote my server but the website keeps saying you have only just upgraded while this is not true.

long ferry
#

give it another 12 hours

storm solstice
#

so cliche

#

824354032604676147

#

Every friend request I receive from this server is someone "trying to buy" my account ^^

long ferry
#

Best is to just disable dms and ignore friend requests through this server

#

doesn't matter what we do, it won't stop

zinc ore
#

unless you like reporting people to discord

weak flame
weak flame
#

how can i give this money

long ferry
#

it isn't money you can withdraw

#

it is money for auctions

#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

weak flame
#

okey

#

thx

long ferry
storm solstice
#

no problem

weak flame
long ferry
#

try in 30 minutes or so

#

reload your page too

weak flame
#

ok

robust bolt
#

Is it allowed to let the bot send a message if an user writes a message which begins with the bot prefix and the command could not be found?

long ferry
#

yes that's fine

ebon canopy
#

@weak flame Ctrl + f5

patent sable
#

hello, i need some help. why i cannot vote. it said i already vote but i didnt

#

anyone knows?

long ferry
#

try it in 12 hours again

sturdy swan
#

so

#

where anime thighs

long ferry
#

?

#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

viscid bough
#

No one on our server can vote says they’ve already voted and have to wait 12 hours

chrome flume
#

what permission do you have to have to put a server on the page

long ferry
sturdy swan
#

you have expensive things like me

long ferry
chrome flume
heady sun
#

Is there another channel for approved bot logs?

long ferry
heady sun
#

okay thanks

#

But still wish the server gets fixed soon so that people can see their queue.

sturdy swan
#

can i have some help pls

heady sun
sturdy swan
#

ok

indigo yarrow
#

Is it a problem that I joined this server after I submitted my bot to top.gg?

heady sun
#

🥴 thats kinda odd

sturdy swan
#

i have set up a server does it need to be approved or not? as when i do !d bump it doesn't respond

long ferry
long ferry
#

completely different things

heady sun
long ferry
#

it is temporarily disabled

heady sun
#

And I was talking abt the percentage

sturdy swan
#

so there is no bump bot for top.gg?

heady sun
#

or if you buy sponsers

#

sponsers are those yellow cards i believe

long ferry
#

-auctions

wild stoneBOT
vague oak
#

Hi, in what formats may i put the background URL?

long ferry
#

imgur only

#

has to be a direct image url

heady sun
# long ferry imgur only

but I believe any direct image url works. Cause I did that with my css in discord bot description even though it is not verified(top.gg verification)

vague oak
#

It can be a gif or just png?

heady sun
#

gifs dosen't support

vague oak
#

dang

#

ok thx

fickle heart
#

Hey i can't access my server edit in top.gg

heady sun
fickle heart
#

ok

sturdy swan
#

Hello. How do I fix this? It's been more than 12 hours and I still can't vote. Vote Tracker says I can vote NOW, but I can't

long ferry
#

try it again in another 12 hours

sturdy swan
#

ok

viscid bough
sturdy swan
#

-support

haughty kernel
#

How to check when i added my bot

sturdy swan
#

What are current eta of reviewing bot?

tender rover
worn acorn
#

Boop

tender rover
#

?

sturdy swan
long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

heady surge
#

i have same problem

long ferry
#

alright have notified the team already

heady surge
#

k

warped rapids
#

id: 400602971336998923

long ferry
#

bruh

#

-atmods

livid glacier
#

-atmods

wild stoneBOT
#

Please do not mention (ping) more than one or two moderators for help, unless there is an emergency.

Here are some examples of emergencies:

  • Raids / Multiple members mass spamming.
  • Severe disruption of Discord's ToS (NSFW content, etc)
  • Anything that requires more than 2 moderators to handle.
#

Please do not mention (ping) more than one or two moderators for help, unless there is an emergency.

Here are some examples of emergencies:

  • Raids / Multiple members mass spamming.
  • Severe disruption of Discord's ToS (NSFW content, etc)
  • Anything that requires more than 2 moderators to handle.
livid glacier
#

discord latency moment

gloomy shell
#

Bruhmoment

carmine cobalt
#

How does anyone vote for a bot get credit from a bot.

wraith grove
#

hola

#

alguien que hable españor?

winged wave
sturdy swan
#

Hey

wraith grove
#

me ayudan porfa

#

como abro ticket

jade frigate
#

anyone know how to grow a bot?

long ferry
#

through effort and patience

wraith grove
#

hello someone help me open hdyracraft ticket please!!!!

#

hello someone help me open hydracraft* ticket please!

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

scarlet cypress
#

hello how do i advertise my server

lethal kite
#

auctions

#

hopefully a mod will do -auctions or whatever any second

noble hinge
#

hey there, can you not delete reviews?

idle vault
#

guys my server doesnt show up on top.gg although i set it up correctly

long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

long ferry
#

you can report it if you feel like it violates our review guidelines

#

-guidelines

wild stoneBOT
noble hinge
#

why is there a button for it then, if you dont mind me asking?

long ferry
#

site issues, just a visual thing

noble hinge
#

aight

#

if i get whoever wrote the review to say it was unintentional, can it get deleted lmao

long ferry
#

they can delete it themselves

noble hinge
#

apparently they can't?

long ferry
#

then they should wait until the site issues are fixed

noble hinge
#

alright

#

is there any way to remove until it's fixed or nah?

#

this specifically

#

also, any ideas on when the site issues will be fixed

sturdy swan
#

hi

#

how long does it take for the bot to be checked?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

proper folio
#

SOMEONE HELP ME

long ferry
#

what do you need?

proper folio
#

MY MAIN ACCOUNT GOT HACKED AND HOW TO TRANSFER THE BOT TO ME ??

#

I HAVE THE PROOF

long ferry
#

are you able to eval something on your bot for example?

proper folio
#

yes

long ferry
#

DM me if you want

sturdy swan
#

member

#

¡member

fresh badge
#

Hey, how can I change the bot's profile picture? Like, in top.gg

long ferry
#

press refresh data after changing it on discord's end

iron remnant
#

Uhh is it actually against the Top.gg guidelines if you want to vote for your bot through multiple Discord accounts? (So you can get banned?)

fresh badge
#

Still the same 🤔

#

I'll wait some time

long ferry
#

then you did not change your bots avatar

fresh badge
#

I did

long ferry
#

screenshot the new avatar

fresh badge
#

And its name

long ferry
#

press ctrl+f5

#

it is updated for me

fresh badge
#

Ok it just updated

#

Idk I pressed f5 and it didn't, it probably takes some seconds

#

Thanks

civic onyx
#

hey guys im getting "429 Too Many Requests", my code is simple so I think it's just because Im getting too many users, is there a way to increase my limit? Do I need to add checks to avoid going past the limit and not get the 429?

untold musk
#

Getting 429 doing what?

civic onyx
#

I have my bot running on repl.it and it checks "message.embeds" and then does "message.add_reaction" if the embed contains a specific phrase

untold musk
#

So not a 429 related to top.gg?

civic onyx
#

I dont think so, it's just when I start my bot "line 293, in static_login
data = await self.request(Route('GET', '/users/@me'))" this code is not mine so I assume it's the discord python module

untold musk
#

#development probably be a better channel to get help in then

civic onyx
#

okayy

untold musk
#

1 week or more @ the guy who deleted his question

low ginkgo
#

I realised I asked in the wrong listing server my bad

untold musk
broken glade
#

I've got a member in my community who is permanently getting the "you've already voted" screen?

#

Any solutions?

long ferry
#

known issue at the moment

#

there's no eta

broken glade
#

Perf thanks for letting me know mate

dull fulcrum
#

Votes still borken ye?

#

And when it gets fixed, will it be current votes + normal voltes?

feral frost
#

are bots approved if they are "good" or "fun to use" or because there is nothing wrong with them

long ferry
feral frost
#

oh ok

#

so then its not that hard to get ur bot approved?

long ferry
#

yeah

untold musk
#

Super easy yet many fail

sly star
#

my bot was rejected because of its a turkish bot

#

wait my bot still says its waiting?

#

oh its my fault

#

bot name has space

#

mines dont

long ferry
#

Bots do not get declined because they're turkish

#

please read the decline reason

sly star
#

sory sry my client id was different

#

i checked

#

sory for disturbing lol

sturdy swan
#

Hey my bot was approved now but there is a forbidden page when i send the link to my friends. That mean they can go to the page but in discord shows a forbidden page. and in the search i cant find my bot

what i have to do?

severe quartz
#

Hi I have a bit of a problem. In the votings, I put the role reward, but when I voted it didnt give it to me. Are there some scenario examples of why it didnt work? So I can check it

grim brook
severe quartz
#

server code?

grim brook
#

no like the way u give roles when they vote etc

gloomy shell
#

I believe there is an issue with role rewards

#

Via DSL

severe quartz
#

ohh

#

okie thank you

solemn compass
#

hello I have a problem the bot disappeared from my server for 10 minutes it came back for 1 minute and there it left someone could help me

#

hello I have a problem the bot disappeared from my server for 10 minutes it came back for 1 minute and there it left someone could help me

#

hello I have a problem the bot disappeared from my server for 10 minutes it came back for 1 minute and there it left someone could help me

long ferry
#

no need to spam it

solemn compass
#

ok

cobalt hare
#

Server vote webhook issues?

long ferry
solemn compass
#

LKO

cobalt hare
long ferry
wild stoneBOT
#

@solemn compass

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

solemn compass
#

ok

tender rover
#

It is now 25 hours afther I upvoted for my server and it still says you already voted pls wait 12 hours

long ferry
#

Known issue atm

sturdy swan
#

uh ok

pliant torrent
#

i closed this thing but it still opening

pliant torrent
solemn folio
#

Hey I’m stuck. I can’t get a webhook to work

long ferry
#

Is it servers webhook? known issue

solemn folio
#

Yeah I have a webhook set in a channel and nothing is going to it

long ferry
#

known issue at the moment

solemn folio
#

Will the webhook start working by itself when it’s fixed?

long ferry
#

of course

#

unless it is actually your code that is broken

tender rover
#

Is still cant upvote my server

long ferry
#

again known issue right now

tender rover
#

Why should it be fixed?

long ferry
#

there's no eta

tender rover
#

I get more ads then I can upvote

rich pasture
#

Hey

#

I looked at the documentation and did what I needed but this is ONLINE Status not showing on my bot

long ferry
#

there's no way to change that at the moment

#

as presences cannot be tracked

rich pasture
#

Okay, Ty have a nice day!

long spindle
#

heya i am having problems with the botify bot, im trying to remove it from my server but cant get rid of it. is this the place to ask for help in that regard?

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

long spindle
#

shoot thanks sorry !

pliant torrent
long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

pliant torrent
#

?

#

bruh*

long ferry
#

neutral Some users are unable to edit their bot/server
》 in addition to above, some users can edit their bot/server but their additions are not saved properly

sturdy swan
#

i love java

summer tusk
#

Is auctions still down since I can't have access still.

long ferry
#

see #auctions-support

uncut silo
#

My bot top.gg was approved in one of my account, but I removed the bot from that account because there was no phone verification in that account, now I applied my bot to top.gg.The infrastructure is the same, but if you get it quickly.

#

I am Turkish, I may have some difficulties understanding you

sturdy swan
#

Hi

uncut silo
sturdy swan
#

Why can't my users post a review of my server?

long ferry
#

@misty mesa thanks for making us aware Love

mild coyote
#

hi

golden sky
long ferry
#

background card

summer tusk
#

Not letting me vote for servers and said I already voted 12 hours ago but last time I voted was 24 hours ago.

long ferry
#

known issue

charred tangle
#

is the prefix !

golden sky
long ferry
golden sky
#

i put this there

#

i get an error

#

\https://imgur.com/a/wT9rbSj

#

@long ferry

long ferry
#

that's not a direct imgur image

#

right-click the image on imgur, then copy image url

golden sky
#

thanks

boreal basin
#

por que no me deje editar el texto de descripcion

lament orbit
#

Hi there, the DSL bot doesn't seem to be giving roles for my server

long ferry
#

known issue

lament orbit
#

when will it get fixed?

long ferry
#

there's no eta

humble eagle
pallid horizon
#

Oh Thx 😅

rustic wasp
#

So someone from my personal life is sabotaging my bot by going on a bunch of alts and giving it 1 star reviews. Is there any way of removing them?

#

It is pretty obvious it is his

bleak nacelle
#

Just report them

rustic wasp
#

Ok

uncut silo
#

My bot top.gg was approved in one of my account, but I removed the bot from that account because there was no phone verification in that account, now I applied my bot to top.gg.The infrastructure is the same, but if you get it quickly.

bleak nacelle
rugged knoll
#

why my bot deleted?

sturdy swan
#

haha

#

*cheh

rugged knoll
#

I don't see the reason in the logs

real laurel
#

bot id?

long ferry
#

oh woops i thought was a random invite, my bad

real laurel
#

@rugged knoll

rugged knoll
real laurel
#

it was deleted by the other owner

#

user: 636096693712060416

humble eagle
#

czubix

rugged knoll
#

oh

#

ok

#

I already know what's going on

real laurel
#

👍

rustic wasp
#

For whatever reason I lost access to auctions. I was able to access it yesterday but not today

#

It shows this error:

rugged knoll
#

Can I get the verification right after adding the bot to the list again?

real laurel
#

no, it'll have to go through the verification process once more @rugged knoll

rugged knoll
#

oh

#

ok

rugged knoll
#

How can I separate it?

rustic wasp
long ferry
rugged knoll
long ferry
#

2 spaces at the end too

coarse slate
#

is voting broken?

#

for servers

long ferry
#

reward roles and webhooks don't work

coarse slate
#

got it

#

any estimated time for a fix or?

long ferry
#

not atm

coarse slate
#

i see

#

also another error saying the person already voted

#

even if they didnt vote

long ferry
#

yes that's also known

pliant torrent
#

did logs just deleted

blazing sluice
#

Should I be able to see this?

Preview Page

sturdy swan
#

known bug

blazing sluice
#

okay

long ferry
blazing sluice
#

okay cool.

gritty venture
#

server list lagged?

#

i gave a day ago vote, but it says you alredy voted the server

#

and have voted roles, i havent it

#

so it means i didnt gave vote

summer hatch
#

how i give permission on among us botto other users?

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

gritty venture
sturdy swan
#

Hi, why cant I remove a comment?

uncut falcon
#

top.gg wont let me authorize my account or edit my server list- im just stuck in an endless loop of authorizing (reply ping please)

gritty venture
#

im owner the server

proper wing
#

Hi, Im wondering if anyone has the same problem that you cant edit personal rank card in MEE6? I tested in different browsers it just shows a blank white page.

gritty venture
#

help me trcc_xmas_SipChoccy

long ferry
gritty venture
proper wing
#

Ok

gritty venture
#

members cannot vote CatSad , what is the reason for this problem?

uncut falcon
long ferry
#

make sure you're logged into the right account

#

if it still doesn't work, then known issue

gritty venture
#

do i need to inform

uncut falcon
#

when do known issues get fixed (sorry if im annoying)

true comet
#

Help
I’m not able to vote for this one server even though I have waited over 24 hours.
Is there something I could do to fix this problem?

long ferry
#

known issue at the moment

true comet
#

Okay thanks

sturdy swan
long ferry
#

nope, you can't either

sturdy swan
#

Because it appears a Delete button

long ferry
#

that's just a visual bug at the moment

sturdy swan
#

oh

#

since some of my users accidentaly posted a 0 star review

#

(the default number)

#

And they cant change it

#

how do i make it so that whenever someone votes for my bot it goes to a channel?

maiden dome
#

you can use top.gg webhooks to do that.

sturdy swan
#

ok

#

like channel webhooks?

maiden dome
sturdy swan
#

ok

tight lodge
#

The bot isnt giving anyone who voted the voter role, does this have something to do with the voting issue in pins?

wary elk
#

Nobody can seem to vote for my server, it just keeps telling most of us we've already voted try again later.

long ferry
#

there is no eta at the moment

wary elk
#

Thank you Aurel

tight lodge
#

ok ty

sturdy swan
#

Hey how can i set the Library my bot is written in?

lethal kite
sturdy swan
#

oh ok ty

#

How long does it take for my bot to be approved?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

hazy terrace
#

hola

cosmic gale
hazy terrace
#

fnf

cosmic gale
#

Estoy esperando aver si verifican a mi bot a top gg weirdsip bloblul

hazy terrace
#

brasil é o melhor pais 😘

cosmic gale
hazy terrace
#

ok?

#

SJDL

cosmic gale
long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

sturdy swan
#

Aye anyone know a bot that would auto delete a ping (Like "@sturdy swan" ) ?

zinc ore
#

That would be a horrible bot, I hope no one does that to their members.

weak flame
#

still says that

#

😦

#

what should I do

long ferry
#

will take a note of it then

weak flame
#

what note

long ferry
#

of the issue

#

can you also try logging out and back in?

weak flame
#

ok wait

#

thx

#

🙂

still gate
#

It isn't fixed tho.

sturdy swan
#

-upto

still gate
#

Servers are still not being listed on the page.

long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

long ferry
#

that announcement never said anything about server listing to work again

clever yacht
#

sorry if this is a dumb question. but why is the site not logging my vote even if its been well over 12 hours since my last vote?

long ferry
#

known issue

clever yacht
#

alright

hidden pier
#

i literally cant vote for servers

long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

hidden pier
#

hmm

#

i see

#

alright

dull fulcrum
#

The team was notified of the issues right?

long ferry
#

yes

dull fulcrum
#

Alr also in the pins

#

Xiuh forgot to add the vote issue

#

Wait

long ferry
#

it is mentioned there

dull fulcrum
#

Votes are fixed

#

But mine are still reset?

long ferry
#

oh votes still being reset?

dull fulcrum
#

Yes

#

No

#

But mine didn't get fixed

long ferry
#

Caching just fucks with you, one sec

dull fulcrum
#

Votes are normal

#

But the number is still fucked

long ferry
#

bot id?

dull fulcrum
#

I just voted and it's fixed

#

Feel free to vote though xd

#

742831363358589028

long ferry
#

2 votes right?

dull fulcrum
#

Yes

long ferry
#

nah not normal

#

visual thing tho

#

as the api itself returns 38 monthly

heady sun
#

Can anyone tell where is the logs channel went?

long ferry
#

-whathappenedtologs

wild stoneBOT
#

Maintenance™️

long ferry
#

though tell me the ID you want to look up

heady sun
#

O okay

long ferry
#

if you want to check for your bot submission date etc

heady sun
#

816544600118132747

#

I actually want to know thw date

long ferry
#

submitted on the 08/04

heady sun
#

4 more days min i guess for review

sturdy swan
#

A boost?

#

If so yes

sharp narwhal
#

Wrong server

long ferry
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

ionic thicket
#

I was auction alpha tester so should I request access again?

sharp narwhal
opal cairn
ionic thicket
#

it says it has been fixed :/

sharp narwhal
#

Try clearing cache, it should be working

long ferry
#

@ionic thicket logout and back in

#

should give you access again

ionic thicket
#

oki

ionic thicket
#

let me clear cache

#

it didn't work also MegaThonk

long ferry
#

cc @limpid shadow

limpid shadow
#

?

long ferry
#

they're still unable to login

limpid shadow
#

lemme check

#

you should be able to log in just fine

long ferry
limpid shadow
#

OH

#

yea the thingy might not work well

long ferry
limpid shadow
#

the button

ionic thicket
#

I'm in lmao

limpid shadow
#

ok

#

good to know

#

lemme fix that button then

ionic thicket
#

yes it will be fine 😄

winged moat
#

is the website having trouble with votes? my program isn't having any errors

long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

winged moat
long ferry
#

server or bot

winged moat
#

bot

long ferry
#

your code very likely

winged moat
#

okay

#

it has no errors

#

i'll see though

long ferry
coarse elk
#

Damn that sucks can’t add GitHub clone bots on top.gg

rapid notch
#

i've got a real support question btw: can't figure out - how do I get the bot's number of servers to display?

#

it still shows n/a, but it's been listed a long time

long ferry
#

-servercount

wild stoneBOT
verbal dawn
#

-pins

long ferry
#

mods only

verbal dawn
#

ok

sturdy swan
#

Hey me and my friend is trying to vote for my server for about a day but this keeps coming up and wont let us vote

long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

verbal dawn
#

lol it doesnt show what percentage of my bot getting reviewed

long ferry
#

that's temporarily disabled

tender forum
#

Um guys I made an app but today it's "Invalid Link"?

#

Not Found
You clicked on a link that doesn't exist. This is probably not where you were trying to go.

#

it says this ^^^

#

it was "waiting to be approved" but now it's gone. I can't see it even on my profile

haughty kernel
#

I changed my bot name and pfp...why its not showing on my page

long ferry
#

press refresh data

#

@tender forum your bot was declined

#

-declinedbot

wild stoneBOT
#

Your bot was likely declined because it broke one of the "bot rules" listed in #rules-and-info.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

tender forum
#

i see

#

@long ferry can I apply again when I remove the stuff that was againast ToS?

long ferry
#

yes

tender forum
#

k

#

gotcha thanks

long jasper
#

ey, ya aceptenme el bot kakaksjaka

coarse slate
#

how are the votes still broken on top.gg for my server

long ferry
#

-pins

wild stoneBOT
#

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

ripe acorn
#

guys, what is this? I published my discord server, it got 100 votes and I won it, I would like to know if it is real dollars, or if it is "money" to spend on the site, where can I spend it

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

ripe acorn
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thx

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I can't delete reviews on my server page, a person gave a good review but voted 0 stars, I would like to delete it so I can post another review, but when I click "delete" nothing happens

long ferry
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you cannot delete reviews

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that is a visual bug

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the user can remove their own review once site issues have been fixed

sturdy swan
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how does auctions work?

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it breaks and keeps doing this

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like wtf i am already in this server

long ferry
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that's a known issue at the moment

sturdy swan
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thx

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Hey Any Reviewer Here I Need A Help?

long ferry
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Hey TRwaveBoye what do you need

sturdy swan
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My Bot Send Help About Category On r!help and show there sub-command

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Like For Fun Category meme, hug, pat etc. etc.

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But It Sends SubCommands For Nsfw Too

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in non-nsfw channel

long ferry
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that's fine

surreal valve
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Where is the bot log

sturdy swan
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Should i need To update?

long ferry
wild stoneBOT
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@surreal valve

Maintenance™️

long ferry
sturdy swan
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ok

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tysm

surreal valve
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Thanks aurel