support

[autumn ferry]

OH LOL

ok github ppls have fun

wait

what repo do i even use

the docs?

[sage igloo]

-faq 9

[wild stone]

Frequently Asked Questions 📜

9. How do I report Bugs / send Feedback?

PLEASE READ BEFORE ASKING QUESTIONS

[sage igloo]

@autumn ferry

[autumn ferry]

ok thanks

[sage igloo]

Note it’s for constructive feedback, not entitled complaining :)

[autumn ferry]

goal is 200 issues by the end of the day

[autumn ferry]

i think i can speak on behalf of everyone that the site is broken

very broken

[sage igloo]

Ya and I understand it

And I share the same frustration

[autumn ferry]

LOL

[sage igloo]

But going about this way is a good way to make sure you’ll never use the site broken or not

[keen sun]

@sage igloo

[autumn ferry]

Okie

i'll stop

just know that now my bot's community server is unhappy with top.gg

[sage igloo]

If you want, post constructive feedback and your feelings about the site issues

[keen sun]

When will my bot will be approved@sage igloo

[sage igloo]

2 weeks minimum

[keen sun]

Ok

[sage igloo]

@autumn ferry what exactly isn’t working for you? Just reviews?

[autumn ferry]

Reviews

Server voting credits

Analytics

[sage igloo]

Isn’t there a way to delete them yourself?

[sturdy swan]

1

[sage igloo]

And what about server voting credits?

[autumn ferry]

no lol

[autumn ferry]

i can't claim mine

[sage igloo]

-support @sturdy swan

[wild stone]

@sturdy swan

This channel is for receiving help with aspects of top.gg, it isn't for general conversation or development support. Please keep this channel on topic!

[autumn ferry]

i can't even edit my server

[sage igloo]

What’s the error? Or what happens

[autumn ferry]

look

[sage igloo]

Haven’t seen this one so I’m curious

[autumn ferry]

here's a ss

[sage igloo]

What happens if you click “edit”?

[sage igloo]

And you OWN the server right?

[autumn ferry]

yes

[sage igloo]

I see I see

[rigid vector]

Yes that was what happen to me

[sage igloo]

And the IDs in the URL match your servers ID?

[autumn ferry]

Yes

783745418391322715

server id

https://top.gg/servers/783745418391322715

url

[sage igloo]

I see

@autumn ferry Once again sorry about the issues you’ve experienced. Are you trying to claim March or February vote credits?

[autumn ferry]

I just want to be able to access it

[sage igloo]

I see

[autumn ferry]

I don't want to have my users vote for the server if it won't mean anything and if support doesn't give back the credits

[sage igloo]

Just wanted to make sure you’re not a time crunch to redeem any credits

[autumn ferry]

No

I don't currently have any

[sage igloo]

Well you can’t get march’s credits right now anyways

But I see what you mean

[autumn ferry]

And based on the support I've gotten, if people do vote, I still won't get the credits, and it will have been a waste of time

[sage igloo]

No the credits will still count in the backend

Not sure who told you they wouldn’t

[autumn ferry]

But

They expire after a month

And if it doesn't get fixed after a month

They're useless

[sage igloo]

Ya but you can’t start redeeming march’s credits till April 1

[odd ridge]

but they're working?

[sage igloo]

Then you have till April 31 to redeem them

[autumn ferry]

I highly doubt it will get fixed by then

[sage igloo]

It will get fixed before April 31..

It’s a major issue

[autumn ferry]

Okay

And if it doesn't?

[sage igloo]

It will

[autumn ferry]

Can you PROMISE that I will have the credits?

[odd ridge]

i dont entirely know how you've drawn the line that they're broken when you haven't actually gotten enough votes get the minimum 15$ unless you're referring to january's credits

[sage igloo]

Yes I can promise

[autumn ferry]

Claimed so that I can use them?

[sage igloo]

Yes. It will be fixed before April 31

[autumn ferry]

Okay

[sage igloo]

That’s over a month away, you will be able to edit your page after

Also as CF8 said what constitutes it as broken?

[autumn ferry]

Also

[sage igloo]

You haven’t got enough votes to get any

[autumn ferry]

the server doesn't even show up on my page

[sage igloo]

Also known issue

[autumn ferry]

Are you listening?

[odd ridge]

works for me?

[autumn ferry]

I dont want people to waste their time

For a broken feature on top.gg

[sage igloo]

Ya and for other people it works

[autumn ferry]

when there's no timeline

[sage igloo]

I’ve tested it, another mod has tested it

[odd ridge]

but you're saying something is broken without actually using it

[autumn ferry]

for getting fxed

[sage igloo]

And only you have the issue

[autumn ferry]

OH MY GOSH I CANT EVEN ACCESS THAT PAGE

ARE YOU LISTENING?

[odd ridge]

okay, but that's not an issue with the credits system, thats an entirely different issue

[autumn ferry]

i dont even have the server in my servers

list

[autumn ferry]

it is not

but i cant claim credits

[sage igloo]

@autumn ferry I can freely edit my page and so can another mod. So it sounds like a user-issue that we can dive into further.

[autumn ferry]

without access to that page

[rocky pasture]

When will my bot be approved?

[odd ridge]

but you dont have any to begin with

[odd ridge]

2+ weeks wait time

[autumn ferry]

2weeks min

lol

istg next time someone asks

[rocky pasture]

thx

[sage igloo]

Once again yoda, unless you want to dive into why you can’t edit your page, please leave this channel

[autumn ferry]

On my server list, I have tons of servers including ones that I don't own, but am an admin of. I don't even have the ThunderBot server, which I own and have added the bot to.

for example

[sage igloo]

Ok so you own it?

[sage igloo]

What’s the ID?

[autumn ferry]

i dont own this server

i am an admin

but i can edit

but thunderbot isnt on the apge

[odd ridge]

I get the gist of whats going on:

• Go to the Servers side system
• Go to edit -> you get a 403

[autumn ferry]

783745418391322715

[odd ridge]

regardless of if you actually own it or not

[autumn ferry]

no

only on this one

i can edit that one

which i dont oen

[odd ridge]

it's not specific to your server at least not for me, i can replicate this on quite a few servers

[steady vigil]

Analytics broken?

[sage igloo]

@odd ridge Please let me handle it. When a staff member is helping someone you don’t need to interrupt. I have the proper tools to investigate this so please let me handle it.

[sage igloo]

Known issue

See the pins here

[steady vigil]

Ah I see

Thank you very much

[autumn ferry]

So I can't even edit the server

[sage igloo]

Ok and it’s the thunderbot one correct?

[autumn ferry]

yep

oh look at that

i can magically access the server

from an alt

👏

[fading coyote]

do i check here when my bot is gonna be published

[autumn ferry]

🙄

[sturdy swan]

no you cant

[autumn ferry]

but

[fading coyote]

ok

[autumn ferry]

its still on an alt

so the credits would be seperated

so

that wont work

[fading coyote]

is there a place

where i can see my bots queue

[autumn ferry]

reload the page

there's a progress bar

[fading coyote]

which page?

[sturdy swan]

Yes there is a progress bar

[autumn ferry]

the bot's page

lol

[fading coyote]

ok

[autumn ferry]

now move along

[sage igloo]

What?

[autumn ferry]

if i claim the voting credits

for the server

[sage igloo]

What do you mean they would be separated

[autumn ferry]

on a different account

because it doesn't work on my main account

i'll have $15 on two accounts

[fading coyote]

is it this progress bar?

[autumn ferry]

I want $30 on one account

[autumn ferry]

YES

[fading coyote]

ok

[sage igloo]

1. you can’t on an alt anyways So that doesn’t matter anyways

[sage igloo]

Takes 2 weeks minimum

[autumn ferry]

i dont care about the votes themselves

i'm saying

once people vote

i'll have $15 on two accounts

[odd ridge]

and those credits stay separate, they would be 15$ per account or their respective amounts from their respective items

[autumn ferry]

yes

but i can't claim on my main account

[sage igloo]

What

[autumn ferry]

are you dumb?

[stable sun]

anyone know how to fix the reactionrole bot when it goes offline?

[sage igloo]

That doesn’t even make sense

[autumn ferry]

actually let me rephrase that

you are dumb

[sage igloo]

-m @autumn ferry

[wild stone]

🤐 Muted YodaLightsabr#6565 (@autumn ferry)

[odd ridge]

well he had that coming ig

[odd ridge]

wrong server

[stable sun]

oh my bad

[sage igloo]

And by the way, the credits don’t split per account, it’s server wide. But thanks for calling me dumb anyways. No ETA as to your issue of not being able to edit servers on your main. @autumn ferry

[fierce iris]

[odd ridge]

[fierce iris]

did

[zinc ore]

Reviews don't require text, so these 8 might just be the "star" selector and no actual content.

[odd ridge]

You mean all 8 reviews just didnt write anything

[fierce iris]

no they were there yesterday, all with text

[zinc ore]

That was my theory, though I guess I'm wrong about it.

[odd ridge]

All you can really do is wait, site is a yikes anyway.

[fierce iris]

hm ctrl+r solved it

not a biggie anyways

as long as i have 5 stars

[nocturne sequoia]

https://top.gg/bot/123/analytics doesnt work?

[long ferry]

known issue

[nocturne sequoia]

what did i find lol

[long ferry]

Yeah that's just an easter egg

[nocturne sequoia]

cool

[sturdy swan]

how can i know the time of my bot add and if they are +3 months and no reply what i do

[long ferry]

added on the 6th

definitely not 3 months

-upto

[wild stone]

The average up-to-date approval times are stated here.

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[sturdy swan]

-upto

[long ferry]

read it

[sturdy swan]

so i well wait now

[long ferry]

yes

[sturdy swan]

just wait no thing

[sturdy swan]

thnks for your help

[meager hound]

What language is used to add our bot

[long ferry]

you can use any

[meager hound]

Like html

[sturdy swan]

you can use javascript or any

[meager hound]

Can we use basic hyper text markup language

[sturdy swan]

you can use arabicscript

[long ferry]

in your bot page?

yes

[meager hound]

Ok

[long ferry]

you can also use markdown

[meager hound]

Ok

Is there any requirement to add bot to top.gg

[zinc ore]

Everything listed in #rules-and-info under the "Bot List Rules" section

[solar stone]

+startbot

[long ferry]

-botcommands

[wild stone]

Hey! Bots aren't given permissions to send responses in this channel. Please use #commands to run commands.

[cloud hill]

my bot is still not searchable

[long ferry]

once again, known issue

read pinned messages

[cloud hill]

ok

[slim nebula]

it's been a day and my bot is still not in search queue

[long ferry]

read above

[slim nebula]

oh its an issue mb

[meager hound]

Will the verified bot developer badge available in future

[tawny plover]

no idea. i dont think so tho

that's up to discord

[cloud hill]

yup

[odd ridge]

no

it's removed forever

[pallid patio]

@gloomy shell

[gloomy shell]

can i help you

smh

why do people ping me to dm me

[pallid patio]

you declined to my bot

reason offline

[gloomy shell]

get it online and reapply then

[pallid patio]

ye

yep

it is online

[unkempt scroll]

@gloomy shell Hello sorry to interrupt My server does not appear in the search result on top.gg. Can you please help me out? Thank you

[nova basalt]

Hi

any admins here ?

My bot got published 5 days ago...but in top.gg search if I type XeNDeR BoT it's not showing my bot

[odd ridge]

your bot hasnt been approved yet

wrong thing

ignore that

[long ferry]

-pins

[wild stone]

@unkempt scroll

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[unkempt scroll]

@wild stone @long ferry Thanks. But what I mean is that my server does not show in the search, not my bot

https://top.gg/servers/818949929527148634

[long ferry]

It seems like this also happens with servers

[gloomy shell]

ill edit the pins

[pallid patio]

bro

do you try to my bot

[odd ridge]

you gotta wait

[pallid patio]

oh

sorry

😦

[odd ridge]

Once you're denied you gotta fix the issue -> reapply -> wait another n weeks

[unkempt scroll]

Thank you all. Once you guys fix this issue, please post an announcement or sth so I can know. Appreciate yall. 👍

[long ferry]

keep an eye on #site-status and the pinned messages here

[unkempt scroll]

ty

[pallid patio]

do you adding the bots to this server after agree ?

[long ferry]

we don't add bots here anymore

[pallid patio]

ok i understand

im sorry

my english is bad

i hope you can understand me

[frozen shell]

hi,
how much does it takes to check my application to be a staff member ?

[zinc ore]

Current wait time is 2-3 weeks

[frozen shell]

ok ty

[pallid patio]

whatever i am going

hava a good nights

👋

[pliant carbon]

hey

a

ìsa

a

a

a

a

aa

a

a

[hidden drum]

stop spamming

[pliant carbon]

a

a

a

a

a

aa

[long ferry]

Can you stop

[pliant carbon]

nope

yh

[long ferry]

-m @pliant carbon

[wild stone]

🤐 Muted Gabrix#2400 (@pliant carbon)

[long ferry]

good

[hidden drum]

@long ferry hi

could you help me pls?

is there any way that using top.gg api to show how many votes the bot have into a command?

for example

bot info commands

[long ferry]

https://docs.top.gg

[sturdy swan]

hi @long ferry

[hidden drum]

k

[sturdy swan]

how long does the verification test take

[zinc oracle]

for top.gg? 2+ weeks.

[sturdy swan]

yes

oh ok ry

ty*

[sacred roost]

What's the latest you can claim vote credits for the previous month?

[zinc oracle]

the end of the month afaik

[sacred roost]

@zinc oracle May I DM you with a screenshot, I don't see where to claim

[zinc oracle]

I dont know the auctions system, it would be best to ask in #auctions-general

[swift wing]

hello! why is the picture of my server not showing up?

[zinc oracle]

on your servers edit page click "only update" at the bottom.

[swift wing]

yeah i've tried doing that a few times but sadly it didn't worked

[zinc oracle]

try again later maybe? 🤷‍♂️

[swift wing]

i got this problem since i change the icon of my server a few days ago, it has been updated on the server info page tho

[swift wing]

i tried like 3 days ago but still the same :/

[long ferry]

kick dsl and re-add it

[pseudo breach]

hi just for know. did my bot was declined or you have not tested for now? i just ask

[swift wing]

ok i'll try that

[long ferry]

Your bot was not reviewed yet

[past jungle]

how can i become a bot tester

[long ferry]

still in queue

[pseudo breach]

Ok

[long ferry]

Reviewer? see #announcements

[last quiver]

My is my plasma bot offline and not working whatsoever

[zinc oracle]

this is top.gg support, not plasma bot support.

[quick garden]

So is mine

[worn moth]

dontasktoask

[zinc oracle]

we are top.gg support, we dont provide support for intents.
you could try https://discord.gg/discord-developers

[past jungle]

Thanks

[last quiver]

The discord link for their support is invalid

[long ferry]

then we cannot help you

[worldly veldt]

get my bot in search

[long ferry]

then you should hope to get overbid

[swift wing]

did that and clicked on "only updates" but it's still showing the default discord image in the server preview

[long ferry]

then you didn't update the server icon

screenshot the new one

are you also sure it is the correct server

[swift wing]

also it seems like the bot isn't adding the vote role (i made sure to put the bot role above the vote role)

yeah i'm sure it's the correct server

[strange socket]

hey anyone know how to get hakibot

[zinc ore]

Well, "GalaxyClear" is most definitely not a valid scope

[compact elbow]

;-;

[strange socket]

?

[zinc ore]

the scope should be bot

[long ferry]

-invitebot

[wild stone]

@strange socket

It seems like you want to invite a bot to your server In order to invite a bot to your server, press the Invite button on the bot page. It should then redirect you to discord's authorization page.

Press authorize and the bot should be added to your Server. If it says any red text such as for example This bot is private or this bot has been flagged.., then we cannot help you. Reach out to the bot-developer for this issue by going to their support server.

[swift wing]

oh seems like it's just a problem from me or google chrome, tried looking up for my server on edge and it shows the preview correctly there

[long ferry]

ah yes, the caching

[compact elbow]

I can't edit my bot anymore

[long ferry]

press ctrl+f5

[long ferry]

-pins

[wild stone]

@compact elbow

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[swift wing]

yeah i can see it now, thanks

[sacred roost]

I have an option to delete reviews on my server, but it doesn't seem to do anything. Wondering if this is a known issue or if I'm doing something wrong here.

[sturdy swan]

It's been around 40 hours and my bot still isn't showing up on search. Does it take so long usually?

[compact elbow]

edit

[long ferry]

it doesn't, read pins

[gloomy shell]

known issue willy

[sacred roost]

Alrighty, thankya

[delicate sparrow]

hey everyone

just a quick question, is there a way to do add -show as a parameter in pm!cmd?

so that the poll displays in a certain channel instantly?

[compact elbow]

what eu and what do i do

[gloomy shell]

-wrongserver

[wild stone]

@delicate sparrow

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

[delicate sparrow]

Sorry 🙏

[compact elbow]

cry*

[fallow lake]

is it the top 2 bids that get the tag? or only the top

[gloomy shell]

2

[fallow lake]

ok

[sturdy swan]

.-.

mmm

[zinc oracle]

if you are not using custom css, then theres no reason to force themes

its for devs with certified bots.
we no longer certify bots, and the roles will eventually be deleted from the server.

[sturdy swan]

oh

thanks

[manic willow]

how i can change my nickname in the server

[fallow lake]

you cant :D

[zinc oracle]

you need to nitro boost this server to have nickname perms.

[compact elbow]

:'(

[manic willow]

my freinds dont have nitro and nickname changed

[long ferry]

then their name was possibly unmentionable

[manic willow]

it's ok

[blissful juniper]

How to clear the boot is my right to give Credit for his vote

[grand urchin]

Any update on when there going to fix the server edit thing?

With the 403 error message

[long ferry]

nope

[blissful juniper]

?

[fresh mural]

Is idle miner bot down????

[sonic marsh]

uh i am trying to download Groovy but it keeps saying that "Discord Refused to Connect" is there a way to fix that?

[fallow lake]

-wrongserver

[fresh mural]

what server do i go to

[fallow lake]

their support server

[sonic marsh]

could i get some assistance too?

[fallow lake]

not sure

[green notch]

?

[zinc ore]

You'd have to ask Discord, there's nothing top.gg can do about your connection to Discord.

[sage igloo]

Only 3 tags will be displayed @green notch

[green notch]

Oh ok

[sage igloo]

But the other ones are still on your bot page, they’re just not displayed

[green notch]

Ok

[sonic marsh]

how do i do that

[zinc ore]

https://dis.gd/contact/

[sonic marsh]

thank you for the help

uh it says not found?

[zinc ore]

uhhh sorry no / at the end.

smh that's a crap redirect system

[sonic marsh]

ok thanks for the help

I GOT IT TO WORK sorry for bothering you all, keep up the good work!

[sturdy swan]

Arabic

[compact elbow]

SUPPORTTTTT

:)

TRIGGEDDDDDD

[twin river]

Did you enter the information correctly?

[compact elbow]

https://tenor.com/view/bongo-cat-triggered-gif-14949762

[compact elbow]

@gloomy shell

:<

[gloomy shell]

why do you keep pinging me

can you not

[compact elbow]

okk

:<<<

[gloomy shell]

dont send advertisements here thank you

[sturdy swan]

Ok

[green sparrow]

help plz

[twin river]

Whats wrong?

[green sparrow]

i speak spanishç

anyone?

[twin river]

You seem to have your bot's code as the description. We do not host bots, we only list them.

[compact elbow]

delete bot? problem edit?

[gloomy shell]

what?

[compact elbow]

;-;

[gloomy shell]

what are you asking

[green sparrow]

fuck

how to fix?

[twin river]

I'm not sure what you are asking to fix.

[compact elbow]

I delete my bot and create another one because I can't edit my bot

[gloomy shell]

dont do that

just wait for the site issues to be fixed

be patient

[green sparrow]

how would they verify the bot?, changing the description?

[compact elbow]

ok

[twin river]

Write an actual description, and wait around 2-3 weeks for your bot to be verified by a reviewer.

[compact elbow]

😔 ✊

[green sparrow]

fuck

ok

1m

[coarse elk]

Umm there is an error I was trying to put a background on my bot t’il when I saved it it said unexpected error

[zinc oracle]

known issue, read pins

[tropic sonnet]

I'm not getting emails when I'm out bidded

[zinc ore]

You'll have to ask in #auctions-general with the account that has access to it.

[tropic sonnet]

I have auction Access

It's on this account

[zinc ore]

I don't see that role on your account but if you say so - ask in that channel ¯_(ツ)_/¯

[tropic sonnet]

I can't see it

[zinc ore]

because you don't have the auctions role

@zinc oracle can you take a look? Did this guy lose access for some reason?

[zinc oracle]

no idea how to do that 👀

@long ferry

[zinc ore]

oh right you're still trial. Sorry 😄

[long ferry]

Hm

One sec

Yup found it

You should have access again

[tropic sonnet]

You want to accuse me of not having access here you go

[long ferry]

All good

Saw the biddings and your welcome message

[zinc ore]

I wasn't accusing you. I was stating a fact that you did not have the auctions role, which is why I pinged someone to check. And give you back access 😛

[blissful plaza]

Is top.gg accepting bots? Mine doesn't seem to be noticed. After a week of waiting, it gets removed. Is this normal?

[zinc ore]

The queue wait time is 2-3 weeks at the moment.

[green notch]

Me

[quartz plover]

ayo, I've read something about being able to use some kind of stilling in the long bot description
is this still a thing and if yes what kinda stilling is possible
I'm just asking since I can't find any notice about it anymore

[zinc oracle]

"stilling"?

[zinc ore]

styling, probably.
you can use CSS + HTML to style your bot page.

https://custom.discord.re/ can help you out with it 🙂

[quartz plover]

ah ok thanks

[turbid saddle]

My bot was added two days ago but I can't find it on the search bar. (It has a page on the site though.) When will it go on the search bar? Another random question: In #mod-logs does @wild stone post the server region's time or the user's time and each user sees a different time? (Please ping me, I might not be here) Thanks!

[rough nova]

Q

[zinc ore]

The search not working is a known issue. As for #mod-logs that's all based on Discord, so the time should always be in your local configurated time.

[turbid saddle]

Search
Thanks!
Time
Real interesting...

[plush harness]

So with the auction I won and I did read the description but I don't see where and how to add my server on top.gg?

[gloomy shell]

https://top.gg/servers/new

but whatever you bid with will be displayed on the auction page

[plush harness]

Thank you

[alpine turtle]

this should be fixed, it sent twice and there is some undefined stuff

[long ferry]

ahh i love luca

[zinc ore]

That's just a bug with Luca which isn't able to read discriminators. Xiuh and nom are both moderators.

[long ferry]

yeah the undefined is known

but not that luca starts sending double stuff

pain

[zinc oracle]

it just so happened two mods declined the bot at the same time

[zinc ore]

Yeah, it's not "the same", it's 2 different reviewers 😄

[zenith sky]

discord.gg/top.gg

[umbral lodge]

@sturdy swan

Bot developer 😸

[sturdy swan]

Ya

@umbral lodge chon hamana?

[umbral lodge]

Mn 2 bot m leraya

[zinc ore]

If y'all wanna chat please move to #general-int

This is a support channel.

[umbral lodge]

Oh sorry bro

[sturdy swan]

Nono he is trying to help me

Thanks

[hearty vale]

where do i find my bot id?

[zinc ore]

Intents aren't related to top.gg - ask on discord.gg/discord-developers

[zinc ore]

Should be on your developer page, https://discord.com/developers/applications

[hearty vale]

bro my eyes are so bad i have been on that page for 20 minutes and i still can't find it

[hearty vale]

do you know what page in settings?

[zinc ore]

Click the bot's application, then go in the "Bot" section. it'll be there.

[hearty vale]

token

?

[zinc ore]

no

[limpid fractal]

general information*

[zinc ore]

oh wait, no, it's not on the bot page. how strange. It's in General Information.

[hearty vale]

thx

[hearty vale]

thx

[sterile nebula]

can someone help me with the shoob bot?

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

[sterile nebula]

??

hmm

[sterile nebula]

there is no option like that

[zinc oracle]

then they dont have a support server.

[sterile nebula]

...

so

How do I get help

do you have the bot?

[zinc oracle]

if the bot owners dont provide support, then they dont provide support 🤷‍♂️

[untold musk]

You figure it out for yourself or find a bot that actual provides support

[limpid fractal]

@sterile nebula https://i.imgur.com/5L8VRWW.png

[zinc oracle]

lol

[untold musk]

😂

[limpid fractal]

do you see the support now?

[sterile nebula]

when I click on it,it says its expired

the link to it

[sterile nebula]

yeh

[untold musk]

DM one of the creators then

[zinc ore]

Then it's up to them to go update it, in the meantime, there's nothing we can do to help you

[rough nova]

@sturdy swan

[sterile nebula]

oh okay,but thanks

[rough nova]

@remote roost

[hearty ivy]

why https://top.gg/bot/:ID/analytics is not works ?

[gloomy shell]

Read pins

[bronze arch]

What does unreachable mean?

[plain belfry]

wow

[gloomy shell]

It means the bot isnt there

Read what's italicized

[bronze arch]

Ok.

[calm edge]

still having problems with analytics and webhooks

the webhook issue has been happening for weeks now

[zinc oracle]

whats the webhook issue?

[ebon mountain]

[night bridge]

my bot is not visible in searches?

[zinc oracle]

read pins search for new bots/servers is broken, please dont ghost ping staff.

yes.

[sturdy swan]

is there any admin i can getinto contact with

?

[zinc oracle]

okay -> you need admin to do this!
not okay -> I need admin to do this!

[night bridge]

I wonder if it takes a long time to recover

[zinc oracle]

the owner of the server was pinged for your issue(if your talking about the review issue).
we cannot do anything right now, same as yesterday.

[sturdy swan]

pls

they have from my name

contacted my mother on facebook

[zinc oracle]

contact the police my man

[sturdy swan]

what are they gonna do

come here and ask for help?

[zinc oracle]

nope, however they can help you at keeping yourself safe.

[sturdy swan]

doxing isnt cool

thanks anyway

@zinc oracle be honset

should i contact police?

[zinc oracle]

if you are fearful for yourself, yes obviously.

[sturdy swan]

ok thanks

i will then

[brisk dagger]

I asked the support and they told me to click the redeem button to get my voting credits transferred to the auctions, where can I find that button?

[green wagon]

Is Hope here?

[brisk dagger]

Hope?

[green wagon]

Yea the mod

[gloomy shell]

@long ferry are u here

@brisk dagger go to edit your bot, then select the voting tab

[long ferry]

Hm

[green wagon]

o/

so

Do you remember the API issue we've dealt with before

[long ferry]

Ye?

[brisk dagger]

Yeah but there is no redeem button

[gloomy shell]

You can only redeem credits from previous months

So if you have credits available currently you cant redeem them until april first

[brisk dagger]

Oh

[green wagon]

So Im no longer using the top.gg C# lib, im manually POSTing the stats like we did before. On my dev machine it worked perfectly fine, but as soon as I sent to prod I got hit with a 400 bad request, same exact setup and credentials

[brisk dagger]

Didn't knew that

Thanks

[gloomy shell]

Yw

[green wagon]

im starting to think my server is ip banned or something

But yea if anyone is familiar with stuff like this or has the power to actually check what could be going on, just ping...been dealing with this for like a month+

just wanna post my stats man

Wait wtf

It just suddenly worked

god is real

[blissful juniper]

I appreciate the evacuation of the bot, give credit for the time you vote for

?

[cinder forge]

Hey

[blissful juniper]

??

[slate sentinel]

I am using discord.py - and i am trying to make a discord bot to message new members when they join, and send a message in the server.

Could anyone help me with this?

[slow jacinth]

how do I add tags when editing the bot?

[uncut willow]

hello it has been about 2 weeks since i put in my bot request and i have not got anything back?

<@&695153281105920070>

[grand ravine]

No, you added 4 days ago

Also don't ping community managers or mods

[uncut willow]

Oh Ok Sorry For Being Mistaken

[uncut willow]

Sorry

[blissful juniper]

I appreciate the evacuation of the bot, give credit for the time you vote for

[grand ravine]

Please talk in your native language

[blissful juniper]

I need to leave the bot to give Credit for his vote

[gloomy shell]

@sturdy swan dont post links like that here thank you

[solemn folio]

Hello

Can I have a status on my bot being added?

[zinc ore]

You added your bot 3 days ago, review queue is about 2-3 weeks.

[solemn folio]

Alright. Just wanting to get the wheels to start turning 😉

[zinc ore]

Oh they're already turning, it just takes quite a while to reach the next checkpoint. Loading times are a bitch

[high nebula]

my bot got approved in top.gg but it doesn't show when I search it?

[warm citrus]

It should soon, I think

[high nebula]

hmmm

[high nebula]

its been over a day since my bot got approved

[warm citrus]

It's a known issue, check pinned messages

[high nebula]

ohhhhhh

lmao yup true, bot analytics also not working

[tacit zodiac]

Known issue

[astral iris]

ik, but I reloaded the page 3 times

still didnt help

[cold berry]

Check the pins, it’s broken as of now

[astral iris]

wow wtf

litialry said my ip up there lol

[summer patrol]

Hey I am not sure if I am being a big dumb dumb or if I am just a big dumb dumb. But when I started sharding my bot it complained that a certain port was already in use for voting so I heard if you changed it to 0 it would pick a random port. That is great and all but how do I listen for other ports on Top.gg? 👀

Or am I literally being a big dumb dumb

[uncut willow]

how do i get a bot id?

i forgote

got

[cedar heart]

How can i add the bot counting in my server

[fluid zealot]

I cant add locutus to my own server

Ok

But it doesnt exists at all thats the problem.

They have everyone has that bot

672237266940198960

Omg it exists i want it so i can have people veryfie on my server

I found it last.time on top.tgg

Never again

Nope discord bots is the one

Ok send link to right one then

And ik its the right one because ive been to the same wep site so

Ok well post locutus wep site on here so i can add it

Because that was from discord id

[twin river]

This is for top.gg related support questions, we can't help you with stuff not related to our website.

[fluid zealot]

It is omg omg

I only get bots from top.tgg

I cant

[twin river]

Well, if you can't find the bot it's either been deleted or never been added. Not much we can do about it

[fluid zealot]

Omg

People have the bot on there sever as we speak

O

M

G

[twin river]

That doesn't mean it has to exit on our website

You can ask any server owner where they found it

[fluid zealot]

Ok

[solar fjord]

Algum brasileiro pode me ajudar? plasma bot n fica on

[sturdy swan]

what command allows me to link my premium

<@&304313580025544704>

of

you

just

ohno

[livid glacier]

moment

[fluid oxide]

[livid glacier]

-atmods @sturdy swan

[wild stone]

@sturdy swan

Please do not mention (ping) more than one or two moderators for help, unless there is an emergency.

Here are some examples of emergencies:

• Raids / Multiple members mass spamming.
• Severe disruption of Discord's ToS (NSFW content, etc)
• Anything that requires more than 2 moderators to handle.

[sturdy swan]

thanks

[livid glacier]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Get Support" button on the bot's page, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, then we can't help you. Sorry :(

[sturdy swan]

lol

anyways

so what was the command for the bot linking

what

[zinc ore]

We don't know. You're in the wrong server.

[fluid oxide]

Read the embed that posted from -wrongserver

[sturdy swan]

im sure im not

[zinc ore]

This is top.gg, there's no bot with a linking command, nor bot with premium services.

[sturdy swan]

we're sure you are

and why would you atmods anyway

[wild zenith]

this is the support server for https://top.gg/
we do not provide support for bots

[zinc ore]

We're a bot list. As in, a website that lists bots. You've confused this support server with the one for the bot you're looking at. As #support message says, you need to locate their support server, which is at the bottom-right of the site, not in the top toolbar 😄

[tidal inlet]

👋 hi! im trying to better understand the bot listing wait time. I read the pins (that seem a few months out of date) so I was unsure of what the appropriate wait time is.

Happy to wait, just trying to better understand the process. Thanks!

also side note, pretty slick website/system/concept

awesome, thank you!

[broken cradle]

hey why cant i see more than 10 out of 65 reviews on a bot

[broken cradle]

its around a week or so

[tidal inlet]

thanks!

[broken cradle]

every time i added a bot before it was like a week, and when i submitted the latest bot it only took a week

[runic carbon]

I feel like there should be a way to remove reviews like this since they're questions not reviews and only ruins the X/5 star thingy, makes it look like my bot is bad preventing others from possibly using it in the future
OR
A way that moderators can review reviews before they're published

[zinc oracle]

normally, you can flag the review and get it removed. this is just currently not working.

[runic carbon]

Oh alright

Does this appear for everyone?

This review was reported and is being checked by our moderation team.

[zinc oracle]

yep

[sturdy swan]

welcome to my life

lmao

[runic carbon]

Yeah it's quite frustrating 😂

I assume I'm allowed to flag any that are questions?

[sturdy swan]

Yes, if its a review thats just asking a question and they're not utilizing the support server than absolutely.

[runic carbon]

Yeah makes sense 100%, ty

[sturdy swan]

np

[steep aurora]

how can i get the list of roles from higher to lower this server has ?

[winter helm]

When will my bot be approved its been a high time and its not showing the percent also

Please help anyone

[sturdy swan]

Who keeps ghost pinging me

Smh

[spark tide]

bruh when will bot reviewer applications come back

wrong channel

[granite moth]

Hi

Are bot problems reported on this channel?

[real laurel]

@winter helm it's been a week

right now, the estimated wait time is ~2+ weeks

[long ferry]

Bot having problems isn't Something top.gg handles @granite moth

[sturdy swan]

is there a spam bot for discord

[long ferry]

No, why would there be a tos breaking bot

[granite moth]

Different bot tokens work, but mine doesn't.

[long ferry]

Are you referring to your own bot?

[sturdy swan]

i didnt get you

[granite moth]

Yep

[long ferry]

Bots specifically made for spamming is api abuse and against the terms of services of Discord

[sturdy swan]

oh

[long ferry]

#development

[sturdy swan]

i see

[elfin wedge]

still down I see? analytics

[long ferry]

-pins

[wild stone]

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[elfin wedge]

okay thanks

[granite moth]

Bot token does not work where do I need to report this?

[long ferry]

But what token? Your topgg token?

[granite moth]

no

bot token

[long ferry]

#development stolill

Still

[valid bluff]

i cannot edit my server stuff on top.gg

[long ferry]

-pins

[wild stone]

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[valid bluff]

oh ok its a issue of the website lol

[sturdy swan]

why i am unable to edit my bot info from one day

[spice delta]

Hmmm

Is this a bug or is it my ISP

[broken cradle]

how do i unreport something

[spice delta]

Wow...
Thats....
Hmm...
What...
Lol

[broken cradle]

actually pressed it lmao now i cant undo it

[spice delta]

Ahh just ignore...
They'll ignore the report in case it's false 🤷‍♂️

[lone anvil]

^

[broken cradle]

also i dont get why i can only see 10 reviews if there are more than 10

the new ones cant be voted so they cant ever be seen

[lone anvil]

actually its 20 and that has been fixed in a upcoming update

[broken cradle]

i didnt count but yeah 20/65 are visable

[broken cradle]

alright thank u

[sturdy swan]

When My Bot Gonna Verify ;_;

I Uploaded it on 26 Feb;_;

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated here.

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[long ferry]

Also, try resubmitting it, seems like you added it during our site issues

[sturdy swan]

Hello

When the bot reviews start reviewing the bot

??

Tags what?

[sterile kite]

It's like categories your bot can be found under, e.g. "music"

[sturdy swan]

Like that?

[sterile kite]

wdym?

wait

[sturdy swan]

Hmm

[sterile kite]

look i have these for one of my bots as example

and if you click on Explore Tags there on the Main site

You can filter bots by them

And if you add a tag, e.g. music to your bot form it can later be found under that tag

[sturdy swan]

I tried but couldn't

Hm

[long ferry]

Mobile has issues with adding tags, that's known

[sturdy swan]

Hmm

I want edit bot me

hello

aSDAFSGHFGJLJŞ

XZ<CZVXBCNHMVJBNKMLŞ

[long ferry]

can you not?

[sturdy swan]

!RANK

[long ferry]

#commands

[sturdy swan]

dsadsadsadasdasdasd

[sturdy swan]

Not

[long ferry]

i don't mean you

i meant hasan

you won't be able to add tags until that issue is fixed

unless you do it on pc

[sturdy swan]

;-;

[sinful sand]

My bot was accepted yesterday but its not in the list even when i searched it

[long ferry]

-pins

[wild stone]

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[plush vigil]

have times for how long a bot gets verified changed since site update?

[long ferry]

-upto

[plush vigil]

sorry if this has already been answered

[wild stone]

The average up-to-date approval times are stated here.

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[plush vigil]

Thank you

[analog lynx]

for the guys asking when they bot will be verified, the answer is:-
SOME TIME™️

[halcyon bramble]

dsl is unable to give roles as someone votes for my server

It is above that role

[long ferry]

Make sure it has that permission

[halcyon bramble]

and has manage role permission

[long ferry]

does the vote role show up properly in the server page settings?

otherwise kick dsl and re-add it

[halcyon bramble]

no

it does show in dsl

[long ferry]

if it doesn't show up on the server page settings, then that bot doesn't have perms

kick and re-add it

[halcyon bramble]

ok i will kick it and re add it

[worldly veldt]

im banned from auctions :)

[halcyon bramble]

thanks

[long ferry]

There's probably a reason for that, feel free to reach out to Veld if you want to ask why

[cursive carbon]

It's been 3-4 weeks applied for the bot review for top gg but there's no response can anyone let me know until when Blu bot can be responded?

[long ferry]

-upto

[wild stone]

@cursive carbon

The average up-to-date approval times are stated here.

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[worldly veldt]

i failed to pay

[long ferry]

not even a week

plesase be patient

[regal quarry]

I am very confused

[cursive carbon]

Ok

[long ferry]

yup, failing to pay gets you banned from auctions

[worldly veldt]

nice

how do i apealls?

[regal quarry]

This message confuses me

I don’t do error messages

[long ferry]

What's the context, your bot didn't do anything when they tried the command?

Just ask iara for clarification

As they reviewed your bot

[regal quarry]

Yeah it was the bot didn’t do the commands

But Iara said do =0 permissions

[long ferry]

Yes

[regal quarry]

So how can it ban members

[long ferry]

read #rules-and-info, we invite your bot without any permissions except default ones

if your bot requires any, it should ask for them in a message

[regal quarry]

It says on the help embed

[long ferry]

such as
Hey, it seems like i can't ban that user. Make sure i have "BAN_MEMBERS

oh?

Here are the commands you can use for the server. Make sure you have the required permission for each commmand. It works by what permissions you have.

Does not seem like asking for what exactly it needs

Just ask iara as they reviewed your bot

[regal quarry]

It says next to each command

[fluid oxide]

Also says "You have" this is the bots permissions being talked about

[regal quarry]

So the bot will be invited with send messages and read, correct?

[long ferry]

Yes

We invite your bot to our testing guild with basic permissions, such as: VIEW_CHANNEL, SEND_MESSAGES, ADD_REACTIONS, EMBED_LINKS, CONNECT

pretty much the ones a bot would require for very basic functions

[worldly veldt]

@long ferry

[long ferry]

You can't, i highly assume you won't be able to get back into auctions

[worldly veldt]

lol

what would i do with credits then

[long ferry]

also this being your first auctions too

[worldly veldt]

the web was laggy i choosed many money by mistake

idc

it didn't said are you sure you want to bla bla

@long ferry ?

[long ferry]

Yeah nothing i can do about it, you failed to pay

DM veld if you wish to discuss it

[candid elm]

When will we be able to edit our review responses?
As devs

[glass vigil]

Hope when my bot will be under review @long ferry

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated here.

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

[glass vigil]

ok

[true cloud]

how do i remove my bot from top.gg

[long ferry]

go to your bot page, then press delete

[true cloud]

it still didnt approve but i dont want it there i changed my mind

ok

[halcyon bramble]

first I can add roles
after that i click submit It says then
There are no roles in this server that can be managed by Discord Server List.
Make sure Discord Server List has permission to Manage Roles and is above any roles you want to reward.
I have kicked and re-added the bot

[long ferry]

show the role hierachy

[halcyon bramble]

ok

i want to give voter role

after somebody votes

@long ferry

[long ferry]

Show dsl's permissions

[halcyon bramble]

ok

[long ferry]

Server Name?

[halcyon bramble]

Agent G

[long ferry]

Your role rewards are set to that role though

can you do CTRL+F5 for me

while on the edit page

[halcyon bramble]

ok

[feral light]

i think my 2nd bot is not properly listed on the site, cant find the bot over the search function, tryed to look throu one of the tags the bot got but cant find it there too.

[long ferry]

-pins

[wild stone]

@feral light

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

[feral light]

its not only in search, its also not listed under the tag ive got for the bot

[long ferry]

tags is also considered search

[feral light]

so is currently the only way to get the bot listed anywhere over auctions?

[long ferry]

If these issues are fixed, it should show up again

[sturdy swan]

hi i reached 100 votes but i didn't get my reward?

[halcyon bramble]

but after submitting it says that message

[long ferry]

101

[halcyon bramble]

There are no roles in this server that can be managed by Discord Server List.
Make sure Discord Server List has permission to Manage Roles and is above any roles you want to reward.

[sturdy swan]

oh alr ty

[long ferry]

i guess more issues on the site

[gleaming verge]

is there a way to make vote rewards for bot votes (role reward)?

pls ping me

[long ferry]

bot votes?

bots can't vote

[gleaming verge]

no

i mean

[limpid fractal]

I think he means vote rewards when bots are voted

[gleaming verge]

yes

thx xd

[high nebula]

so uhh will this known issue get fixed soon?

[limpid fractal]

you can use the api to check when someone votes

[high nebula]

where the bot wont show when u search it

[limpid fractal]

https://docs.top.gg/ @gleaming verge

[gleaming verge]

thx

[limpid fractal]

im sure the team is working hard to fix the bugs so just wait patiently

[high nebula]

[sturdy swan]

@long ferry how do we withdraw the credits?

[long ferry]

you can only use them for auctions

[sturdy swan]

which means?

[long ferry]

-auctions

[wild stone]

What are auctions? What is #bids for? Click here to find out and click here to apply for access.

[sturdy swan]

ohh alr ty

[devout pulsar]

why webhook cant response?

[long ferry]

?

#development

[sturdy swan]

@long ferry what does redeem do?

[long ferry]

redeems it for auctions so you can use it there

[sturdy swan]

i dont have that option on my server

[long ferry]

you can only redeem it at the beginning of the month

[sturdy swan]

ohh

alr

tysm

[sturdy swan]

The bot is being edited, but appears to be saved, this page opens.

[frozen shell]

hi , i applyed to be a part of the staff top.gg. How can I get the results ?

[long ferry]

You get dmed by a Community Manager if you were accepted for an interview

Those who are selected will be contacted by a Community Manager when applications are closed and guided through the next steps.

[frozen shell]

when it'll be closed ?

[long ferry]

When the Mods and Community-Managers finish getting through the applications

[sturdy swan]

The imgur.com site only accepts pictures from here, but I cannot upload it, it gives an error.

[frozen shell]

ok ty

[long ferry]

imgur works perfectly on desktop

https://i.imgur.com/RzCR1bh.png

done

works perfectly

[sturdy swan]

Analytics still not working

[long ferry]

known issue