#support

1 messages · Page 123 of 1

grim fiber
#

Also i did all the troubleshooting steps in the embed you guys give but no luck till now 🥲

#

This embed/img

lone ether
#

there's no fix on this yet sorry, it's been reported internally

vast nest
#

hello if anyone can help me i am trying to delete my account since i dont really use tog.gg anymore but everytime i try to delete it keeps poping up 404 error code

vast nest
#

ok thank you

keen elm
#

M

#

Why it not visible

lone ether
#

the bot is in draft mode

#

can you send the bot ID?

keen elm
keen elm
lone ether
#

let me check

lone ether
keen elm
lone ether
#

what happens when you click view submission?

keen elm
lone ether
#

you need to submit it first

#

it needs to be approved on the site

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you can't vote for it before that

keen elm
lone ether
#

because you are the owner

#

other users can't see the page because it's not approved

lone ether
#

they can't

keen elm
#

Can

#

Wait

keen elm
lone ether
#

alright will report internally of the bug

#

thanks

#

the votes will not count regardless, the bot is still in draft mode prayge

#

you must submit it to the site

keen elm
#

Do I need to make any changes?

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I thought you put this in draft mode

lone ether
#

i did not

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ill check for you, give me a few

#

@keen elm your bot is not allowed on our site anymore as it breaks youtube guidelines

keen elm
lone ether
#

you didn't click on that checkbox

keen elm
#

or if we direct YouTube video downloaders to our own site

keen elm
#

WAIT

#

I submit it now

#

Thankss

lone ether
#

you should remove the downloader feature yes

keen elm
#

There are many download bots on the site

lone ether
#

and we are working on removing them all

#

we have removed over 20 so far

lone ether
#

not just youtube

keen elm
#

Hmmmmmmmmm

lone ether
#

prayge sorry to see you go

keen elm
#

😭😭

grand solar
#

Ss

#

Sa

sand topaz
#

Hello

#

Sorry if this has been asked before

#

How can we force an update to the "number of servers" for a bot page ?

grand prism
coral siren
sand topaz
#

Thank you , will have look !

#

Much appreciated.

half glen
coral siren
half glen
#

but its not

#

i don't see why not it could not be added

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@limpid shadow

limpid shadow
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maybe

trim burrow
#

One question, does the bot no longer have any commands? It used to create its own invitation, thank you.

lone ether
#

if you're referring to @small lantern

trim burrow
trim burrow
lone ether
#

did you give it permission to create invite when inviting it?

trim burrow
#

Yep

main halo
#

Hi ! How are u? What's the approximate time for bot reviews ?
Ty !

lone ether
main halo
lone ether
#

nope not longer poggythumbsup

main halo
#

excellent ! thank you !

lone ether
#

each bot takes a different amount of time due to its complexity

main halo
trim burrow
main halo
#

i think that it will be long for my bot so...

#

if my bot have a "premium" part can it be reviewed?

lone ether
lone ether
main halo
#

bcs i have a premium part on my bot that is only accessible by premium user that i set with a specific command

lone ether
#

if majority of your commands don't require premium, that's fine

main halo
#

hum

#

depends

lone ether
#

if a reviewer needs premium, they will contact you

main halo
#

like if u are the owner of a server, u have every access, if u are admin, a little less, if u are mod, a little less, etc

lone ether
#

oh that's fine yes

main halo
#

so if the reviewer wants to review my bot he will need to create is own server and to add my bot

lone ether
#

we invite bots to our own servers if needed for testing

main halo
trim burrow
main halo
#

ty for your answers @lone ether ❤️

lone ether
#

np

lone ether
trim burrow
#

Here?

lone ether
#

sure

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alright i transferred the page to the server owner

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as they are the only person who's allowed to add the server on the site poggythumbsup

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@pure plume this is the user

trim burrow
#

It seems it still hasn't been created, I kicked the bot, and put it back on the correct account. Well, I had to create an invite through the owner and put it on the site, but even so, thank you very much for your help.

Oh, and about the roles? It used to give a role to the user who voted (ah, the best feature, you could give advantages to users when they voted on the server, like a saying here, "you scratch my back, I'll scratch yours").

velvet tartan
#

Hello

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I didn't know that this bot was owned by someone else as well

stoic socket
#

is that not... you

velvet tartan
#

This account is offline most of the time

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Team ss

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The reason was the primary owner is banned but if it is banned how am I able to chat here ??

velvet tartan
#

Any other questions?

gloomy shell
#

@velvet tartan if you have questions about a decline please open a #staff-tickets

brave lodge
#

Why my verified bot needs verification again?

velvet tartan
brave lodge
lost venture
#

Hallo

trail ocean
#

Hi

velvet tartan
brave lodge
velvet tartan
#

Or you may ask in discord developers server

brave lodge
#

it says bot needs review

grand prism
#

Bots are checked/reviewed on every submission afaik

#

If the bot has been removed from the site for any reason, it must be reviewed again

leaden mirage
#

-# I’m pretty sure if it for some reason gets flagged afterwards it’ll be reviewed too?

broken cobalt
#

Hi is the bot down as it’s not working in my server

grand prism
#

What bot?

strange girder
#

I just saw servers were added back to Top GG

#

When did this happen

lone ether
#

a few months ago!

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back in may i think?

grand prism
gusty gyro
#

Is it possible to have one of my bots removed due to it being discontinued

lone ether
#

you can click "edit" and then "delete" on the sidebar poggythumbsup

gusty gyro
#

Thanks.

broken cobalt
coral siren
#

@broken cobalt ^^

regal cradle
#

Anyone knows how to import commands from discord? and make them shown inside top.gg

coral siren
#

if u paste the commands they should be formatted something like this

[
  { "name": "your-command", "description": "really cool description" },
  { "name": "next-command", "description": "another cool description" }
]
humble fox
#

@gray tartan

#

Why was my request denied?

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not sure what i’m doing wrong lmao

gray tartan
humble fox
#

could you add me to one?

deft dune
#

Hey is HTML supported in long description

grand prism
#

Yes

feral nimbus
#

@limpid shadow

bleak galleon
#

can anyone help? I cant add commands on site , when i press import nothing happens.

bleak galleon
humble anvil
#

@lone ether Can 2 bots with different branding under same developer be the same clone of each other? With some difference in UI and features.

rustic kestrel
#

Hi. My bot was denied based on its long description. Is the long description supposed to be like one paragraph explaining the bot or should it encompass all the features of the bot?

wind quest
#

Hi

lone ether
lone ether
rustic kestrel
#

It will be displayed on the bot page, right?

bleak galleon
cerulean ember
bleak galleon
humble anvil
#

is that allowed or no

lone ether
#

you can submit the main bot

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the 2nd bot you can link it in your first bots long description

bleak galleon
cerulean ember
#

few mins

bleak galleon
#

thanks

trail pilot
#

@gray tartan
Reason
Your bot's lock command needs MANAGE_ROLES permission, not MANAGE_CHANNELS permission.

lone ether
#

contact a reviewer then 1st option

rustic kestrel
#

Can the long description of a bot changed later?

#

I’ve rewritten it to be shorter and cleaner

grand prism
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Yes

rustic kestrel
#

Thanks

novel marsh
rustic kestrel
#

Do I need to resubmit the bot if it was declined due to its long description? There are only two options: preview and save.

(I went back and forward and submit option appeared)

rustic kestrel
novel marsh
#

okay

wicked star
#

My bot was verified, thousands of servers, hundreds of votes.
But I just saw that it is no longer listed, I had to request verification again.
1153715777594200074

lone ether
#

let me check

wicked star
#

?

#

competitor of what lol

lone ether
#

we have server listing on our website

wicked star
#

but no connection on the site to add the server, it's a partnership bot, no listing

lone ether
#

we'd be promoting your bot to bump servers onto another listing, that's competitor

#

you can create a ticket in #staff-tickets if you'd like to discuss it with a community manager

wicked star
#

which type of ticket

lone ether
#

moderator > other > project listing

latent crown
#

Hii, not sure where to ask, but I am looking for a bot that can either add a role to server members who don't have a particular role already, or that can remove a role based on having another role.
Or something similar; particularly looking for something that can give "unverified" server members a role so that I can ping them and ask them to get verified, before I purge them.

strong wren
vapid hedge
#

how do i display my bots commands?

cyan owl
#

Are nuke bots or nuke guilds allowed to be in top.gg?

#

(Js asking)

snow ruin
vapid hedge
#

Im adding my bot, its sayign its not public but it is.

lone ether
#

if you recently changed the setting

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then you have to wait up to an hour

vapid hedge
#

oh

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are you able to change my display name to "Thomas"?

lone ether
#

here or website?

vapid hedge
#

here

lone ether
#

done poggythumbsup

vapid hedge
#

Thanks 🙂

bleak galleon
#

can i remove my bot and add another one to site?

coral siren
#

submitting another bot is the same process as before DoggThumbsUp

bleak galleon
#

he is in process of review

coral siren
bleak galleon
#

okay thanks

gusty gyro
#

My bot got declined for going offline during testing but the bot is still working fine and hasn't been down according to members in the few servers it's in .even my logs show it's been actively completing trades all day...

coral siren
bleak galleon
#

excuse me , i have 2 questions

  1. How long it takes for commands appear at site
  2. Do i have to put "features" of my bot on site?(i cant open this page somehow)
trail pilot
#

how to import command?

lone ether
coral siren
signal prism
#

can i know my bot's position in the queue

lone ether
#

your bot was declined yesterday

#

wait time is up to 3 days atm

last geode
lone ether
#

same answer

#

wait time is up to 3 days

last geode
#

🤔

lone ether
#

you can resubmit the bot on the site prayge

lone ether
#

please keep this channel related to support. you can move to #general for non-support @last geode

last geode
#

ohh

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i forgot

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sorry

spiral reef
#

@gray tartan
I need to DM you regarding our bot

#

Please accept FR

lone ether
whole thorn
#

bonjours

#

Déjà Merci pour le groupe discord

lone ether
#

Bonjour, de quoi avez-vous besoin ?

whole thorn
#

j'ai mis mon server sur top.gg, le bot top.gg est aussi sur mon server, apparament je doit patienter le temps que mon server soit verifié et approuvé non ? si oui quel salon suivre pour que je soit tenu au courant quand cela sera fais ?

lone ether
#

Vous pouvez actualiser le site web pour voir si votre serveur est approuvé ou non.

#

Si votre serveur est approuvé, vous recevrez un e-mail de notre part.

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Si votre serveur est refusé par notre modérateur automatique, il fera l'objet d'un examen manuel et le délai d'attente peut aller jusqu'à 2 jours.

whole thorn
#

dacc je le fais déja, daccord normalement cela devrait j'ai faisles choses correctement 🙂

lone ether
#

Je peux vérifier l'état de votre serveur si vous m'envoyez son identifiant.

#

server ID

#

ou le lien vers la page de votre serveur sur top.gg

whole thorn
#

biensur 2 minutes

#

$ah plus simple

lone ether
#

oui poggythumbsup

lone ether
#

Quand l'avez-vous soumis ?

whole thorn
#

hier

lone ether
#

Il y a environ 5 minutes ?

whole thorn
#

le bot et sur mon server

lone ether
#

Oh, c'est un bot

whole thorn
#

en vert

lone ether
#

Vous souhaitez connaître l'état du bot, pas celui du serveur.

whole thorn
#

et mon groupe egalement

lone ether
#

Quand mon bot sera-t-il examiné ?

Le délai d'examen moyen est d'une semaine, voire plus.

L'examen de certains bots peut prendre plus de temps que d'autres, en fonction de leurs fonctionnalités. Par conséquent, nous ne pouvons garantir que votre bot sera examiné aussi rapidement qu'un autre, et il n'y a pas de délai précis pour l'approbation. Il n'est pas possible de consulter votre position dans la file d'attente, mais rappelez-vous : vous n'êtes ni le premier ni le dernier !

Vous pouvez modifier la page de votre bot à tout moment, avant et après l'examen. Cela n'aura aucune incidence sur votre position dans la file d'attente.

#

Désolé, je croyais que tu avais soumis un serveur sur top.gg. La procédure est différente pour les bots.

whole thorn
#

jai dsoumis mon serveur egalement oui

#

enfin j'ai ajouté mon server aussi

lone ether
#

Le serveur est plus rapide

#

Quel est le nom du serveur ?

whole thorn
lone ether
#

Il est approuvé

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Oui

whole thorn
#

gg

lone ether
#

Le bot peut prendre du temps, veuillez patienter 3 jours.

#

Vous recevrez un courriel si le bot est approuvé ou refusé.

whole thorn
#

donc le server is good, le bot c'est a peu pres la même chose niveau descriptif

lone ether
#

C'est bon

whole thorn
#

donc plus qu' attendre que le bot soit approuvé

lone ether
#

Oui

#

Puis-je vous aider pour autre chose ?

whole thorn
#

deuxieme question

#

oui lol

lone ether
#

lol

whole thorn
#

sur le bot il me demande le préfixe

#

pour faaire mes bump via mes autres annuaires j'utiilise le préfixe /

lone ether
#

Si votre bot utilise des commandes slash, vous pouvez insérer / dans le champ préfixe.

whole thorn
#

du coup j'ai mis /

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parfait

lone ether
#

C'est très bien

whole thorn
#

on as fait le tour je pense que je doit attendre merci pour les information est de m'avoir rassuré sur mes doutes

#

réponse parfaite

lone ether
#

Pas de problème, si vous avez d'autres questions, vous pouvez les poser ici.

whole thorn
#

merci , j'hesiterai pas 🙂

lone ether
whole thorn
#

j'ai un badge en vert

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comme quoi je suis nouveau

#

normal ?

#

ou je peut le changer ?

lone ether
#

Oui, c'est une fonctionnalité de Discord. Si vous rejoignez un nouveau serveur, vous recevrez cette feuille.

#

Je pense que ça reste pendant 2 semaines

whole thorn
#

daccord parfait

#

du coup en attendant je peut pas bump mon server ?

lone ether
#

Vous pouvez voter pour votre serveur sur le site, oui

#

Nous n'avons pas de fonction de surpression

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Cette traduction automatique est vraiment nulle lol

whole thorn
#

surpression c'est t'a dire ?

lone ether
#

"bump"

whole thorn
#

lol

#

merci

#

pas de systême du bump

lone ether
#

oui

whole thorn
#

vôtre journalier ?

lone ether
#

votez simplement

whole thorn
#

vote journalier ?

lone ether
#

vous pouvez voter toutes les 12 heures

whole thorn
#

et quand le bot seras approuvé

#

je pourrai voter via mon groupe ?

lone ether
#

Vous pourrez voter pour le bot une fois qu'il sera approuvé. Oui.

whole thorn
#

merci

#

j'ai voté, mes amis peuvent voter aussi ?

lone ether
#

N'importe qui peut voter

pulsar steppe
#

Hello

normal narwhal
whole thorn
last geode
old shore
#

I added a bot to topgg, it is in 6 servers but on the site it only shows activity in 1 server. Why is this?

grand prism
#

Because top.gg does not update the number of servers automatically, you must submit it via the top.gg API

upper plume
#

@grand prism Has my bot been removed from top.gg?
Bot id = 1248174004083363902

#

There was already an add here, no notification regarding bot removal came and the website is asking to submit it again.

lone ether
wintry oriole
#

do you still do the cake role, tis my birthday today!

fallen ferry
#

Helo dear TOP.gg Team, I hope y'all have a good evening. I wanted to apply my Jardi bot to your website (sorry for my bad english it's not my native language) and I want to ask if I can apply it here for faster response and faster visibility on the site

lone ether
lone ether
fallen ferry
#

alright thanks for the quick response <3

lone ether
#

np

round ether
#

everything good still

lone ether
round ether
lone ether
round ether
#

publishing new

lone ether
#

let me check

round ether
lone ether
round ether
lone ether
#

before you click save, show a ss of the fields

round ether
#

rn 2 worked

#

lets see where it stucks

lone ether
#

i can see your headline, long desc and prefix have saved

round ether
#

rn

lone ether
#

just categories left then?

round ether
#

yea

lone ether
#

you probably added more than 12 that's why it didn't save

round ether
lone ether
#

screenshot would be helpful

#

if its a bug ill report it internally

round ether
#

as i thought

#

its stuck at lang

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now the save doesnt show any "sucess" popup

lone ether
#

can you try saving with less languages?

#

theres a cap on characters i believe

round ether
#

and small caps

lone ether
#

yes try with 8 langs

round ether
#

alright

round ether
#

removed 1

lone ether
#

alright

round ether
#

also top.gg should add more popups

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to let users know whats wrong

lone ether
#

will pass that on to dev

#

appreciate it!

round ether
#

thanks for help

lone ether
chilly tundra
#

@shell tulip but my bot supports prefix &

#

not $

shell tulip
chilly tundra
#

i have to re submit now ?

whole thorn
#

bonjour

#

jai un problème

#

jai un messages qui me dit que mon bot et refusé car hors ligne

#

jai recommencer plusieurs fois

lone ether
old shore
#

Is a bot automatically submitted for approval once it's posted on top.gg? or are there additional steps I need to take?

lone ether
old shore
lone ether
#

wait time is 2-3 days atm

old shore
#

Oh... Can I confirm if mine was approved or not? I don't see a mention on here for it.

lone ether
#

you should also have received an email if it was already reviewed

old shore
#

Oh, Ok. I see it!

#

ty

whole thorn
#

j'ai soumis le bot plusieurs fois je comprends pas

#

sa m'empeche pas de voter pour mon server et qui'il soit visible ?

lone ether
whole thorn
#

daccord merci

upper plume
#

You can't advertise piracy directly on Top.gg (stream content without proper licensing)

#

This reason is given and many bots owners do it.

lone ether
#

you can report those bots if you find them

grand prism
#

Then they are breaking ToS

upper plume
#

Can I resubmit my bot here?

upper plume
#

Sry

lone ether
upper plume
lone ether
#

on the website

#

we dont do submissions here on discord

upper plume
#

It will be removed today or tomorrow.

lone ether
#

it wasnt

upper plume
#

Yes

lone ether
#

it was deleted a year ago

#

theres no log of it being approved since

#

unless you submitted a different bot with a different id

upper plume
upper plume
#

Ok

lone ether
#

okay yes i see it was unlisted 2 days ago

#

for the same reason

upper plume
#

Yes

upper plume
#

Nor was there any reason proof in the logs

lone ether
#

we logged it internally

upper plume
#

Why ?

upper plume
#

But I did not see the notification

#

😔

#

can you tell

lone ether
upper plume
#

Why didn't you tell me earlier?

#

😭

lone ether
#

if your bot no longer violates tos you can submit it

#

otherwise it will stay unlisted

upper plume
#

Oh

lone ether
upper plume
severe stone
#

Guys

#

Uhhh so like I made a bot

#

so

lone ether
severe stone
#

I want support..

lone ether
#

how can i help?

severe stone
#

So like yall have this on the website

#

I click import from discord and

#

like a window pops up

lone ether
#

paste json payload

severe stone
#

OHH

#

THANK YOUU

lone ether
young plinth
#

with the recent changes to the support page, I can't find the page that explains when votes reset

lone ether
#

1st of every month

green gust
#

Oii alguém aí??

young plinth
#

But what timezone

lone ether
lone ether
young plinth
#

aight thanks

rotund mist
#

How I do I report a top.gg error on the page

floral pagoda
#

Here! DoggSunglasses

rotund mist
#

I got this

#

When I try to search for fun

lone ether
#

sorry for the inconvenience prayge

rotund mist
#

I can’t even type in fun without coming up

bright ice
#

Hello! I'm attempting to add my bot again to top.gg, it's been awhile since I added it and I've recently started working on the project again so I wanted to create a new listing from scratch. I deleted my old one and upon trying to add it again, I'm getting an error that says "This has already been submitted to Top.gg".

lone ether
bright ice
#

Ok, perfect. Thank you

lone ether
# bright ice Ok, perfect. Thank you

instead of deleting listings next time, if it's the same application, you can click "refresh data" from the bot's main page to update the name and avatar

#

and you can just edit the details by clicking "edit"

#

just letting you know for future poggythumbsup

bright ice
#

Thanks! 😂
I think it's been 4 or 5 years since I added it? So it's been awhile

lone ether
#

we don't recommend deleting and uploading the same bot again and again as it can get flagged for trending abuse

#

oh np that's fine prayge

bright ice
#

And I was going to add it on this account, haha. Hence why I deleted it as well. I thought it was going to be easier. 😅

lone ether
#

all good you didnt know poggythumbsup

bright ice
#

I will try again later, and if I have any issues I'll send a message here.

#

Thank you!

sinful monolith
#

Out of curiosity, why doesn't the vote cooldown reset when monthly votes reset hmmm

cobalt sleet
#

Clearly your last vote time is logged now since the voting page tells you when you can vote again. That wasn't the case before.

round ether
bleak galleon
#

Am i allowed to add more commands to bot after it approved?

grand prism
#

Yes

#

Just make sure they are not breaking the guidelines because your bot can be reported and deleted

bleak galleon
#

Alright , thanks!

round ether
#

@gray tartan

#

Enable dms

#

You must had followed wrong steps

#

Below I’ve shared video hope this helps

grand prism
round ether
round ether
grand prism
#

It's outdated message then

round ether
#

Okay

glad wasp
vague stirrup
coral siren
vague stirrup
sturdy swan
#

so ive seen my bots been tested on one or more occasions, but it doesnt seem to be approved or denied yet, whats the thing with that?

lone ether
sturdy swan
#

i see

vapid hedge
#

How do i contact a reviewer about my bot before they review it?

gloomy shell
#

You can let us know here in this channel if you have a note you want attached and I can put it on your bot for you

#

the "Note for Reviewer" box in the application isnt currently working but that was its intent

vapid hedge
#

can i send it in your dms?

gloomy shell
#

sure

vapid hedge
#

sent 🙂

vapid hedge
#

When to reviewer applications open?

lone ether
#

there will be an announcement in #announcements when they are open again poggythumbsup

vapid hedge
#

How often is that?

lone ether
#

well the last wave was in august this year

#

next wave won't be anytime soon

#

applications open when we need reviewers

vapid hedge
#

ok

vapid hedge
#

how often do server submissions get read?

lone ether
#

very often

vapid hedge
#

so my server should be reviewed by tomorrow?

lone ether
#

server reviews are instant

vapid hedge
#

Oh

lone ether
#

you can read more about it in the contact a reviewer dropdown in #staff-tickets

vapid hedge
#

hehe im stupid

severe stone
#

Okay so

#

This is a random question but

#

Like will there be a “reviewer” apply thing?

#

So like is it possible for me to apply as a reviewer?

lone ether
severe stone
#

Oh alr🥹

#

Yea I aint getting reviewer

#

😭

#

Thanks tho

rigid wedge
#

Wat r the requirements?

vapid hedge
rigid wedge
#

Reviewer

lone ether
#

be 18+

vapid hedge
lone ether
#

no

regal cradle
#

Does the votes gets removed from the bots?

lone ether
#

votes reset on the 1st of every month

vapid hedge
#

why is it 18+ to voulnteer?

lone ether
#

you must be old enough to sign documents which require you to be 18+

rigid wedge
#

Only that?

vapid hedge
#

not in every country

lone ether
#

those are our rules sorry

vapid hedge
#

nice

lone ether
# rigid wedge Only that?

we take in other factors too, like experience, what kind of person you are, etc etc you'd be able to see more in the application when it's open

rigid wedge
#

K tanx

lone ether
#

the rule isn't about logic by country, it's a policy top.gg team decided on. it is what it is

vapid hedge
#

how do i contact a reviewer for any feedback on my accepted bot?

autumn moat
vale stream
vapid hedge
stoic socket
robust vector
#

on top.gg my bot page shows only 4 servers, but my bot is in 10 server,

vale stream
robust vector
#

i do not know that, do i need to update manually ?

robust vector
quiet verge
#

Just happened again. I really suggest this

vale stream
harsh owl
#

hello all, just curious if there is any way to view the voting history for bots of myself

harsh owl
lyric night
#

can a mod remove my actuon status role? i tried to remove it myself, and i no longer have it selected

#

but it persists

chilly tundra
#

When the guild count updates on topgg bot page?

strong wren
#

you gotta post it yourself

chilly tundra
#

Oh okay I thought it updates every 24h

soft star
chilly tundra
soft star
#

nvm what i got only works for djs

strong wren
#

the api is a bit difficult to use

chilly tundra
#

Cuz manual bit lazy

strong wren
#

tasks loops

#

thats how i do it

chilly tundra
#

Wait that's good idea implementation of aiohttp and run it on loop every 24h or custom period of time

limpid shadow
#

are there any other stats you would like to be able to post?

strong wren
limpid shadow
#

not sure, but if there are any ideas im happy to check it out

strong wren
#

only thing i could think of is like leaderboard kinda thing for economy bots / games maybe

#

not sure

chilly tundra
strong wren
#

oh yeah, status / uptime

chilly tundra
#

yeah bot status like offline or online

Not dnd or idle

#

It will look weird

old shore
#

Hi, I noticed another bot on the site has what appears to be HTML formatting and inline graphics in their long description... How can I apply this to my own? Does the long description field just accept HTML like that?

coral siren
#

@old shore yes, html/css and markdown are supported, you can just paste it directly into the long description!

limpid knoll
#

Just wondering, will the webhook feature come back or the role given to voters?

old shore
coral siren
bleak galleon
#

Excuse me what is "engagements" page in analystic? what does it means?

frigid glade
#

Does anyone have talking bot in chat? (Does not connect in other servers)

lone ether
lone ether
frigid glade
#

Or just a deleted bots

lone ether
#

we can't help you find bots you'll have to search poggythumbsup prayge

frigid glade
#

👍

mint citrus
#

Hey, I'm new here and my question was probably asked a million time, but for tracking users voting for a bot, without using a webhooks, do we have to request to "activate" the endpoint for the bot ? Because for now it always return an empty list [] even if someone voted, just wanted to know, and I will at some point switch to a clean API REST, dont worry lol

frigid glade
lone ether
#

@royal jackal please don't post such things here prayge or anywhere, if you'd like suggestions for long description, it's pretty much describing what your bot does, what features it has, something about you developing it, the support server, etc.

royal jackal
lone ether
#

you can ask here poggythumbsup

#

sorry im busy rn i cant help, but someone else may be able to answer if you leave your questions here

vapid hedge
#

how do i contact a reviewer for any feedback on my accepted bot?

#

(their dms are off)

royal jackal
normal narwhal
#

requests like that are a bit more personal in nature; which is why dms are more appropriate, but if theyre off, you may just wanna respect they don't want to be reached out to like that

chilly tundra
#

how to edit bot page with css/html

old shore
chilly tundra
#

Oh okay thanks for quick support

whole thorn
#

bonjour

#

besoin d'aide merci

icy summit
#

translated

Hello,

My top.gg bot has disappeared.

Need help, thank you.

onyx token
#

@gray tartan
Bot permission issue successfully resolved ✅

teal fox
#

Hey ! I tried looking at the analytics of my bot ScratchOn, but it returned an error both on mobile and on PC. It says : "Application error: a client-side exception has occurred (see the browser console for more information)."

inner dagger
#

My bot got declined twice for the same issue, I pray I've completely sorted the bots permission for the lock since I've now re-uploaded it back to top.gg I mean before uploading it again I did test it with my alt account to check if perms are correct so it should now be sorted if it is declined for a 3rd time for same issue imma be so dang confused on the issue lol

#

🙏

long ferry
#

Why not just reach out and ask about it

inner dagger
#

I probably will if it got declined for the same reason a 3rd

tulip grove
onyx token
#

@coral siren
The bot description has been successfully corrected ✅

coral siren
onyx token
inner dagger
#

Right @coral siren is there a ticket I can open for support? As I've been declined 3 times now and I really don't want to get banned this issue but I'm genuinely so confused on what I'm doing wrong so some advice would be so helpful

#

The lock command is showing it only has manage roles perms not manage channels on my side so I'm not sure what is happening

coral siren
inner dagger
#

Perfect thank you, I'll do that now

upper plume
#

Can you tell us what commands or what toss my boat is violating

#

Can you guys provide me with a screenshot?

grand prism
#

Is that a music bot?

upper plume
#

where is my boat violating the tos

#

@grand prism yes

#

I've been upset

grand prism
#

And you are streaming music from where exactly?

upper plume
#

😭

gloomy shell
#

@upper plume open a #staff-tickets to speak with the reviewer directly about the decline

upper plume
#

Can you come to my support server and tell me?

#

@grand prism

upper plume
#

@grand prism help me bro

#

Please

grand prism
#

You already made a ticket (at least you should), just wait for the response

upper plume
#

@grand prism oky

sick beacon
#

@sweet grove! I’ve already opened a ticket.

sweet grove
#

perfect, team member will respond soon thanks

#

just dont resubmit yet

onyx token
#

@sweet grove
Thank you for approving my bot ❤️.

limpid knoll
#

Just wondering, will the webhook feature come back or the role given to voters?

tepid cave
#

Help

#

@supple mica help pls

lone ether
#

you have too many categories

#

max is 12

lunar musk
#

how did he even select 14

grand prism
#

Because you can choose as many as you want but the site won't accept more than 12. Why isn't there any error or information about the limit? This is probably a better question for Veld peepoShrug

royal jackal
limpid shadow
#

i thought i fixed it

bright sage
#

down?

#

its not loading anything

desert bloom
bright sage
#

yep its dead

desert bloom
#

@limpid shadow the site has been down for some time now

#

like, we can go to top.gg, but not open any other pages

bold snow
#

Top.gg won't let me log in to vote

acoustic flower
#

Totally dead

bold snow
#

I try to log in and it spins before giving me a 500 error, or just telling me to log in with discord but then it won't let me!

acoustic flower
#

It's back online now working fine

vapid hedge
limpid shadow
#

We're doing some maintenance

regal cradle
#

Does this error from my discord bot or from top.gg:


Failed to update top.gg: 
<html><head>
<meta http-equiv="content-type" content="text/html;charset=utf-8">
<title>500 Server Error</title>
</head>
<body text=#000000 bgcolor=#ffffff>
<h1>Error: Server Error</h1>
<h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2>
<h2></h2>
</body></html>
stoic socket
tardy kiln
#

Server error 500. Seems that there might be a few other sites outside of this affected as well

normal narwhal
bold snow
#

is there an eta on how long the maintenance will last?

royal jackal
#

omg tiktok is soo dumb

royal jackal
#

but still few endpoint down

tardy kiln
#

Just got through on Voting for Mudae on my end. 11:11 a.m. ET

royal jackal
#

most endpoints are up right now. but few country still

#

website with cache = hit works
without no

#

99.99% someone attacking top.gg

split crown
coral siren
deep glade
#

anybody get random ratelimits after trying to do anything on the website?

royal jackal
#

I thought you were writing about “ratelimit” concerning discord...................

royal jackal
deep glade
#

have to fix the modals

normal narwhal
#

please take any other chat to #general , thanks yall !

olive sequoia
#

API down?

sly sable
olive sequoia
sly sable
#

api is down yes

olive sequoia
#

Thanks

sly sable
#

For anyone coming to ask the following questions:

  • Is the API Down?
  • Is the website down?
  • Why am I seeing "Rate exceeded"

Or anything of that nature, yes, cloudflare maintenance is ongoing and causing some downtime. Please keep an eye on #site-status for updates

signal prism
#

dude wths going on

bright sage
#

everything's going haywire. so we'll have to wait

mint citrus
royal jackal
#

i have it soo many times

royal jackal
signal prism
sly sable
#

bruh

#

For anyone coming to ask the following questions:

  • Is the API Down?
  • Is the website down?
  • Why am I seeing "Rate exceeded"

Or anything of that nature, yes, cloudflare maintenance is ongoing and causing some downtime. Please keep an eye on #site-status for updates

regal cradle
upper plume
#

Is the maintenance complete?

long ferry
#

if you read a few messages above, likely not

upper plume
#

Oky

pine nacelle
#
TopGGAPIError: 429 Too Many Requests

on outoposter?

#

(i have it on the sharding manager)

sly sable
#

i'll just keep resending this ig

#

For anyone coming to ask the following questions:

  • Is the API Down?
  • Is the website down?
  • Why am I seeing "Rate exceeded"

Or anything of that nature, yes, cloudflare maintenance is ongoing and causing some downtime. Please keep an eye on #site-status for updates

#

which looks like it's starting to work again. So patience my friends 🙂

gilded glacier
vague stirrup
#

is there any new news abt the page?

hardy jasper
#

For anyone coming to ask the following questions:

  • Is the API Down?
  • Is the website down?
  • Why am I seeing "Rate exceeded"

Or anything of that nature, yes, cloudflare maintenance is ongoing and causing some downtime. Please keep an eye on #site-status for updates

pine nacelle
#

when somebody opts it for getting vote reminder option, is the guild parameter preserved?
Coz by the looks of it, it isnt
Even tho original voting url had it

coral furnace
#

why getting this while voting for bot

limpid shadow
coral furnace
#

tried with multiple bots still happening

limpid shadow
coral furnace
#

sure

royal jackal
#

and show us status @coral furnace

pulsar bone
#

server count should represent # of servers with the given app actively installed, correct?

signal prism
#

how am i supposed to import cmds

#

what do i put here

long ferry
#

Is your description at least 300 characters

gilded glacier
royal jackal
coral siren
rustic nymph
#

hello @floral pagoda i have an issue

#

Oh wait nevermind

#

sorry

floral pagoda
#

Okay! poggythumbsup

regal cradle
#

How to upload a photos to my bot description

grand prism
#

Use <img> html tag

gilded glacier
strong wren
#

Is it just me or is everyone getting captchad on every vote

rancid flume
leaden mirage
strong wren
#

fair enough

limpid shadow
pearl delta
#

how do i add the item shop bot to my server

fluid birch
leaden mirage
# limpid shadow are you getting an error?

I was but I’m pretty sure it was a me issue since it was fine on my phone 😅

-# probably my pc settings or something since I was messing with date/time earlier in the evening

#

Captcha wise, it briefly popped up for a split second but I wasn’t made to do it

digital junco
#

why it's asking me to sign in from different account??

slim zephyr
#

same

limpid shadow
limpid shadow
#

try again now

slim zephyr
#

works

arctic cape
#

Cant vote

#

I try for anigame and other bots which uses top.gg but dont work

shell inlet
#

hey is it showing the same error when you try to vote?

arctic cape
#

U mean that?

shell inlet
#

hm i tried and i was able to vote, can you try clearing web cache and vote?

arctic cape
#

I tried again and this happen

#

Its so weird

#

Ahh now can

fleet grove
#

Same for anigame

#

Well logged in and that did the trick now

limpid shadow
#

🤔

#

weird

marsh bone
#

I need help with getting my server uploaded and verified

shell inlet
heavy furnace
#

Hey, I've been trying to add my server in the listing but it keeps telling me something wnet wrong. I have already tried updating everything and restarting it and it still doesn't work. I've even tried to list my other server and it still doen't work. I see that there is no current issue announced about the site, so I'm wondering if it might be something I'm doing.

rotund mist
heavy furnace
strong wren
#

@limpid shadow server related outage thing?

limpid shadow
#

thx lemme take a look

#

@heavy furnace @rotund mist can you try again now

rotund mist
limpid shadow
#

Thanks for verifying!

rotund mist
#

Np

heavy furnace
stoic socket
#

@zinc oracle ^^

#

i think woo needs help

#

fucking lmfao

#

i mean 2 in 1 but yeah

zinc oracle
#

I got confused

#

ngl

#

lmao

stoic socket
#

lmfao

naive nimbus
#

Can i set the economic calendar bot time zone to gmt ?

coral siren
coral siren
coral siren
coral siren
regal coral
#

Hello i clicked twice on pay, and it took me the money twice

coral siren
fathom badge
#

Hi, I just want to ask if my bot will get approved then will I get ping here?

patent needle
limpid shadow
#

-upto

grand prism
#

Luca is dead

limpid shadow
#

oh

#

oh

gray tartan
#

@valid seal please open a ticket in #staff-tickets if you want to appeal your decline DoggThumbsUp

quasi kraken
#

what lol

#

minecraft-ultra-hardcore

limpid shadow
#

Wth is your project

quasi kraken
#

i’d understand if i had the wrd hardcore in my bots description or tags but i don t

sacred wolf
#

so i deleted my bot from the page but i wanted to re-upload it but it says this has already been submitted to top.gg how do i fix this?

#

im good lol

sacred wolf
sacred wolf
#

he deleted his message but i got a screeenshot

fluid birch
fluid birch
sacred wolf
fluid birch
warm vessel
#

hey my bot was declined because i entered wrong prefix so how can i apply for recheck

shell inlet
warm vessel
shell inlet
warm vessel
shell inlet
#

no worries!

still summit
#

Hi! My bot was recently declined for "Your server advertises or facilitates illegal or prohibited content (e.g. account generation, pirated software, cracked tools, leak servers).".

Im not sure how yall came to this conclusion, but its literally just a management / games bot.

Its name was Bobby The Bot

#

Unless you guys were confused by my server named "Cracked Games", which is the name of my game development company. We dont distribute literal cracked games in the pirating sense..

#

Just a board game company 😭

zinc oracle
hollow hornet
#

Hi,

My bot was just declined due to the commands not being responsive but I am testing it right now and all is working for me.

#mod-logs message

fluid birch
royal jackal
limpid shadow
#

We're being DDOSsed

eternal elk
#

Grrrrr

fathom badge
#

So @gray tartan you said bot dont need Administrator perm
But bot do need it to create the Owner and Co-Owner role

gray tartan
#

Your bot should need Manage role to create roles

fathom badge
marble agate
#

Anything wrong? Getting timed out by cloudflare on the /edit page of my bot.

limpid shadow
#

Should be recovering, there was a DDOS.

marble agate
limpid shadow
#

the threat was investigated and added to our protection list

gray tartan
marble agate
fathom badge
#

Yes, other commands dont need Administrator perms

marble agate
gray tartan
#

we already have administrator role in the testing server

#

your bot dont need to make one

fathom badge
gray tartan
#

In that case, your bot should be asking for permission to manage those and make sure the people with administrator perm using your bot can access it after giving your bot the permissions it asked.

fathom badge
#

And I also fixed that Admins can use other commands if they have perms

gray tartan
#

in that case, make sure your bot is asking for the correct permission and your bot should work without creating a administrator role DoggThumbsUp

royal jackal
granite veldt
#

Cloudflare error fixed yet or no?

royal jackal
#

this is not "cloudflare error"

granite veldt
#

What's that

royal jackal
#

a lot requests per second

#

and server cant handle it

limpid shadow
#

It's fixed now

granite veldt
#

What they will do?

limpid shadow
#

We've also fixed a potential bottleneck on the API

royal jackal
granite veldt
royal jackal
#

yyyyyyy

marble agate
#

Any detailed documentation on webhooks and how do I receive votes from webhooks?

royal jackal
#

go into profile

#

Edit
Integrations & Api

marble agate
marble agate
royal jackal
#

so make it via python?

marble agate
#

neither so python

#

i can make it in javascript i just need the documentation for it

royal jackal
#

i think chatgpt can handle it

royal jackal
#

next time just type it in google

marble agate
royal jackal
marble agate
#

connected between minecraft servers

royal jackal
marble agate
royal jackal
#

nice

marble agate
royal jackal
marble agate
#

is there a way for the website to send out test votes through the webhook?

#

ah figured it out

marble agate
royal jackal
marble agate
deep thunder
#

Hi, is it normal to get this error when accessing my bot's analytics?

Application error: A client-side exception has occurred (see the browser console for more information).

I can never access it.

normal narwhal
#

hi, what does the browser console show when this happens ? (or, by never access, do you mean the browser console in time before the error disappears or the analytics page itself ? )

dusty leaf
#

Hi, I don't have access to @quasi kraken right now however,

my bot has gone back to a submission phase? It was already on topgg prior, why do i need to resubmit my bot?

1421884850507354123

nova bone
#

I deleted my bot from top.gg and I can't readd it now because it says this bot has already been submitted to top.gg how to fix this?

#

I need help please

lone ether