support

[stoic socket]

could you send a screenshot of the error?

[sturdy swan]

It says get away time out

Error code 504

[tardy wind]

I dont have a screen shot but I just got a message saying the website was shut down due to cloudflare

[tardy wind]

I also had one of these errors too

[stoic socket]

It's slow for me, doesn't seem to be down

[tardy wind]

It seems to be now back and working fine but it was crashing/ not working for a bit

[stoic socket]

weird

[sturdy swan]

I restarted my router

And it worked fine

[maiden portal]

@sturdy swan Do not router restart, but try SHIFT + F5 delete cache top.gg || think problem no solution try mention any moderators once maybe.

[pliant mauve]

already resolved

[sacred tulip]

how do you delete a bot review

[upbeat stag]

Hi

Before I had the role of bot developer, I don't have it anymore and I still have my bot verified

[pliant mauve]

you cant, but if it violates the rules then it will be removed by a mod

[sacred tulip]

alright

[pliant mauve]

you can dm me about it

[celest comet]

Hey! I might need to transfer ownership of my bot to another account of mine for security purposes soon. Will this get my bot deleted off top.gg?

Transfer ownership through discord, that is

Team ownership

[supple mica]

If you transfer ownership of your bot on the Discord side of things, that's fine. You can also transfer the Topgg ownership if you wish, you will just need to contact a moderator

[celest comet]

ah alright. I've seen in modlogs that bots are deleted for "ownership transfer". What's that about?

[supple mica]

To transfer your bot ownership from one to another it needs to be deleted & readded to the site

[viscid aurora]

a webhook url would look like http://<host server ip adress>:<port>/dblwebhook right?

[long ferry]

yes

[sturdy swan]

Hello, I can write to the person who checks my bot?

[grand prism]

Yes, of course

[sturdy swan]

ok ok but I'm not sure he sees

[grand prism]

Give them some time

Remember that they check a lot of bots

[sturdy swan]

OK

[static linden]

Hey, I just wanted to know if it's against top.gg guildelines to reward users with a bot currency if they vote for a server. (a server that's not related with the bot)

[warm needle]

hi can i have bot f16 please

[chilly hamlet]

I don't think it is against guidelines as I'm pretty sure Dank Memer does that and is on top.gg

[nimble cypress]

Im Trying from past 30 mins did everything but i cant see my existing aswell as new servers that i wanna add

help someone

[lime gust]

if a bot has a command that says the n word can i report it

[sage monolith]

Are you having necessary permissions in the servers?

[nimble cypress]

Yes

[sage monolith]

"n" word?

[lime gust]

yea the bad one

[gloomy shell]

You can add the bot manually to your servers that you want to add (via https://top.gg/servers/invite ) and then instead of going to add a new server, go to your profile and click "Edit" on the servers info

as longa s youre the server owner it should work for you

[wicked goblet]

Hi I applied to my bot but I was rejected because the help command does not work the command works properly

[gloomy shell]

Feel free to reach out to the person who reviewed your bot for more information on why they declined it

[tall citrus]

No text to speech?

[vapid shore]

Hey, I need to transfer the bot ownership to this account, Old account got disabled. Can any moderator help?

[vapid shore]

<@&817055174613794826>

[grand prism]

@vapid shore read this

[golden sky]

can somebody explain this peak

[sour vortex]

wow congrats

[warm nest]

@gloomy shell you're being impersonated by Xiuh#0383 1032030436181950504 <@&817055174613794826>

[sturdy swan]

Top G

[cobalt sleet]

Thanks for reporting! Has been banned.

[thorny patio]

@lone ether (DMs)

[sturdy swan]

Hi, why are the votes removed?

[long ferry]

Could you elaborate

[fringe skiff]

I was double charged. I paid my open payments and then it also charged me again, can someone help?

It shows $0 payment

But i was charged via PayPal

[hearty cedar]

how to get Bot Developer role?

[sage monolith]

By having a bot approved on top.gg

[hearty cedar]

#logs message

Approved

[sage monolith]

Okay, so wait until a moderator looks into it

[hearty cedar]

ok

[pliant mauve]

gave u the role

[hearty cedar]

thanks

[honest gate]

#auctions-support message
can anyone tell me which is correct?

[ionic vigil]

when will my bot be checked? i send 25.01.2023

[ionic vigil]

Those who added their bot after me have been checked, I wanted to ask them this question

[tame mica]

i submit my bot to top.gg how much days it will take

[pliant mauve]

-upto

[cerulean fulcrum]

When will my bot be reviewed?

The average up-to-date approval times are stated [here](#support message).

Currently our average bot reviewal times are around one week or more. Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[tame mica]

ok

[sonic blaze]

Is it normal that I can't reply to a feedback comment on my bot's page?

[floral pagoda]

Yes. The team is working on it, no ETA though

[torn plover]

Is top.gg bot down?

[floral pagoda]

@small lantern - Up for me

[torn plover]

I can't even login for doing vote

[long ferry]

What are you seeing when trying to vote

Login*

[torn plover]

Nothing it's just taking time to load

And didn't loading tho

[long ferry]

try a different browser

[balmy ravine]

Any reason why my bots icon image suddenly doesnt show up on the profile page anymore?

[grand prism]

I have no idea what could be causing this but you can fix it by refreshing the data

@balmy ravine here's what you have to do step by step

[pliant mauve]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[fringe skiff]

<@&817055174613794826> please help, my PayPal and my wallet balance balance was charged for these impressions

[long ferry]

open a ticket in #auctions-tickets

[wicked goblet]

Hello. I was rejected because my bot's help command isn't working, but it does. I don't know if the bot had a problem at that time. The one who rejected my bot I went dm but I have not received a response for 2 days, who can I reach?

[zinc oracle]

hey! your bot was denied less then 24 hours ago, it can take 48 hours to get a response.

[fervent fractal]

Why is there a captcha when I try to vote

[gloomy shell]

To help protect against botted votes - if youre a human it should be no problem for you

[gloomy shell]

Please open an #auctions-tickets and I can help you asap

[tall citrus]

You overestimate my intelligence

[sturdy swan]

I can't login

[zinc birch]

hello

i cant add my server

any one know why?

[gloomy shell]

try using another browser (we have issues with opera and brave giving that error when trying to log in)

[gloomy shell]

are you the owner of the server on Discord?

[zinc birch]

yes,got it added 🙂 thankks!

[gloomy shell]

okay, glad you were able to get it!

[sturdy swan]

Ok thanks!

[sturdy swan]

Is there a way to vote in the discord server itself and how do you put up a reminder

[sage monolith]

What do you mean by "vote in the discord server" ?

[sturdy swan]

Like you know how dis board you can bump it with /bump, is there a way to do that for the top bot

[sage monolith]

You mean that when someone votes your bot/server, it shows in a channel and when the next vote is available, it sends a reminder to user?

[sturdy swan]

Yes

@sage monolith

[sage monolith]

you can make a bot youself which will do it or you can use vote tracking bots which will do it too

[grand prism]

I'm not sure but I assume there is no such bot

[sturdy swan]

@sage monolith btw how did you link your insta to your discord

[grand prism]

Not related to top.gg but you have it in the "connections" tab in the settings

[gray token]

Hello, how can I get my top.gg user ID? Thanks

[grand prism]

Go to your profile and your id is in the address bar of your browser

[gray token]

Thank you for you fast answer! It work

[gray token]

Hello someone know what can I do if someone say in a review on your bot that your bot is a RAID bot without try it?

[mighty hound]

Pretty sure they wouldn't try any bot they suspect is a raid bot

not sure how they determine that but I would personally avoid anything with everyone tag perms or admin perms

for starters

[gray token]

This is not a staff who put that review

This is a troller

[grand prism]

@gray token here is what you should do in this situation

[gray token]

Ok I'll do that thanks

[torn saffron]

Hello my users can't post review on the bot page

They tell me that when they click, nothing happens...

[smoky mantle]

May I request the bot developer role

Oh nvm it’s there

Wasn’t a second ago

[mighty hound]

the message of me submitting my bot seems to be gone from #logs somehow, is there any other way to know when it was sent?

[long ferry]

drop your user id in search and then in #logs

[mighty hound]

huh weird, when I search for stuff that mentioned me it didn't show me the submitted message

sorry there

[proven flume]

Hi people, so recently I came across this bot called "Chatty!". I was about to give a 5 stars review but I misclicked and gave a 1 star, I was wondering if some managers can delete the review and let me redo it?

[floral pagoda]

Sure. Kindly send me the link via direct message

[proven flume]

tysm!

[frozen oak]

Hey, is there a way to check my bot's statistics on the site, such as how many people have invited it through top gg, viewed its profile, voted for it, etc.?

[pliant mauve]

yes, thru the analytics page

although its a bit bugged iirc

[frozen oak]

Could you kindly point me towards where I could find that?

[pliant mauve]

go to your bots edit page

you should be able to see the analytics tab there

[frozen oak]

Oh, thank you!

[charred plinth]

I’m not sure if this counts as a “Top.gg” bug but when I try to vote in the Discord Bot List Timer, it wouldn’t give me my mystery box and it said I already voted when I try to get back in.

[gloomy shell]

We aren't discordbotlist, so no

You'd need to ask in their support server

[zenith breach]

Top.gg logged me out and I’m unable to sign in

[reef pike]

seems some issue

checked on wifi and mobile data

[cerulean ember]

we are aware of this issue i informed team regarding this they are working on it rn.

[reef pike]

alr

update

[gloomy shell]

We had a small hiccup with our site, however it seems i'm able to get to it and log in now

can you try again?

might take a minute or two to fully power up but we should be good to go

[unreal grotto]

I gotta quick question around bots having multiple languages/operating in different countries. To comply with different countries laws, I'm looking at having three separate bots to comply with a couple countries laws. Is submitting these bots separately allowed on top.gg?

[reef pike]

yup good now @gloomy shell

[gloomy shell]

this would fall under rule 18 - youd need to group them together in your bot's main help command or website page instead of submitting them individually

[unreal grotto]

Ahh, so linking to the other bots on my bots website/help command would be allowed and the correct way to direct users in a specific country to use the bot that applies to them?

[gloomy shell]

as far as Top.gg is concerned yep

[unreal grotto]

Appreciate the answer! Thank you! :)))

[gloomy shell]

You're welcome!

[supple tendon]

I can't vote my server:)

https://top.gg/servers/1045552500830384158/vote

[cerulean ember]

https://i.imgur.com/qZ1GF5H.png works fine for me can you try again?

[supple tendon]

workscfor me too thanks

[crude cypress]

hi
I made a ticket regarding a review bot incident in my server
i was redirected here (ticket #328901)
I do notice my server is now "forbidden" when i go to view it

[zenith breach]

It’s back to not working again

Crashes every time

[crude cypress]

hello

any support members there

lol..

[celest comet]

Does top.gg have an npm package?

[rare parcel]

Why does my bot’s profile page doesn’t have a pfp?

It’s only showing this however I do have a pfp for my bot

[grand prism]

@rare parcel try this

[grand prism]

In the description of this npm package it says that it is official

https://www.npmjs.com/package/@top-gg/sdk

[hollow fossil]

I have used trade license and still says I don't have trade license? Why is that

[grand prism]

This is not related to top.gg. Ask on their discord server

[hollow fossil]

Ohh sorry

[rare parcel]

Worked ! Tysm

[opaque goblet]

Can I ask you something

How can we write our Bio a time

Like @gloomy shell 's bio

[grand prism]

https://discordlookup.com/timestamp

Something like this?

[opaque goblet]

Yeah but just time

Not date

[grand prism]

<t:1674994329:t>

It's working

[opaque goblet]

<t:1674979200:t>

Okay

Thx

[grand prism]

You're welcome

[torn saffron]

Hello my users can't post review on the bot page
They tell me that when they click, nothing happens...

[long ferry]

tell them to reach out to support instead

[agile ember]

Does voting also increase the bot's chance to be known on the site?

[grand prism]

Yes. The more votes you have for a bot, the higher it is displayed in the search

[agile ember]

Owh, thx

[keen basin]

u can also do -wrongserver command i think

-wrongserver

hmm

[grand prism]

Only moderators can use them

[keen basin]

oh

[sturdy swan]

Hello, is it available to transfer team ownership to another team member in the top.gg website
ping me please when someone have a reply

[sturdy swan]

<@&817055174613794826> yo i dont see my server to add it to top.gg

[random olive]

umm how do I add screenshots of my bot in the bot page

[grand prism]

With <img> tag

[random olive]

thanks

[grand prism]

U can ask in #development

[leaden scaffold]

Hi,my server has been locked becouse it was NSFW server can i post this type of stuff? i didnt violate a discord policy for sure but idk about top.gg rules

[lethal bolt]

You can contact an online moderator for that(if you think there is a misunderstanding)

But you can't type that kind of stuff in description.

[grand prism]

Just write what your problem is

[grand prism]

That's fine, but it's a support channel, not a #general

[lone ether]

You can ask a moderator to transfer ownership

[chilly flax]

Hey hey, Why can I not reply to reviews? Is there any issue?

[pliant mauve]

yep, currently an issue rn

[chilly flax]

Thanks for reply 🙂

[pliant mauve]

np

[grand prism]

You can write a direct message to the person who checked your bot to learn more from them

[timber storm]

I can't vote for my server because it gives me error 403 :(

https://top.gg/servers/716342375303217285/vote

[cerulean ember]

Works fine try logout and login or maybe trying different browser

[timber storm]

For some reason it already works, but I was about to send another message saying no, because I entered another device and it didn't work either, then I told some friends and they got the same error even though it was the same link. Even so thanks

[crude cypress]

<@&817055174613794826> this is my third time reaching out without a response:
I made a ticket regarding a review bot incident in my server
i was redirected here (ticket #328901)
I do notice my server is now "forbidden" when i go to view it

[zinc oracle]

Hey, if your server has been locked contact the moderator who locked it.

As for the reviews you can ask that mod at the same time.

[fiery coyote]

How do you apply to be a reviewer

[pliant mauve]

-apps

[cerulean fulcrum]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[fiery coyote]

Are the contributor applications still open?

[rustic elm]

How can I open tickets

[abstract marsh]

my bot got verified but i dont have the role of bot dev

[feral token]

hey

i had made an application to add my bot Rynex

when its gonna added

can some1 help me

[abstract marsh]

1 to 2 weeks

[feral token]

ok

[willow seal]

how do i add html code to my bot page on the website? Becuase i tried to add a code but it did not work, it did not save the changes when i try to save it just loads nothing happens

[vagrant wigeon]

#announcements message

[vagrant wigeon]

you should be able to add html/css within the description of the bot's page

[supple mica]

-htmldesc

[cerulean fulcrum]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[mighty hound]

How to dm the reviewer of my bot? It got declined but they apparently just used it slightly wrong (no capitalization in a command arg)

[cerulean fulcrum]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[bright bronze]

How can I change the bot name and image in top.gg?

[grand prism]

@bright bronze

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[patent shuttle]

I did but it but still didn't work. I even deleted the cache still looks the same.

[pliant mauve]

it may take some time

[patent shuttle]

ty

[sturdy swan]

<@&817055174613794826> yo i dont see my server to add it to top.gg

[cobalt sleet]

-addserver

[cerulean fulcrum]

Adding Your Server To Top.gg

So you want to list your server? We have a support article to help guide you through the process! If you need more help please contact us in support!

Click here to follow our guide!

[willow seal]

I need to know if /kiss is a NSFW command

[supple mica]

Hey hey As long as it doesnt send any NSFW images into a non-nsfw channel, it's all good

[willow seal]

Yes but is tow animes kissing NSFW

[supple mica]

No it shouldn't be I imagine.

As long as there's no visible nsfw

[willow seal]

My bot have ’/kiss (user) when you do that it sends anime gif of tow people kissing? Is that NSFW, yes or no?

[supple mica]

No

[willow seal]

Okey good

And what permission should people need to /warn, /lock and /addroleall what is the best permission to use for this commands?

Do you have a sheet or something that says exemples

[supple mica]

Whatever permission is necessary for the bot to function without having errors. That's down to your code and not something we decide.

i.e Warn doesn't need any perms, lock only needs Manage Roles, and addrole I would imagine needs manage roles also

[willow seal]

Yes but i see many bots get denied beacuse they use a permission it doesn’t need i don’t what my bot to be denied.

[willow seal]

I mean if i don’t add a permission for it everyone is gone have access to warn people.

[supple mica]

You're talking about permission locks?

The decline reasons are for actual discord role permissions that your bot needs to function

[willow seal]

Yes if you want to /warn people you need like mute member permission or something

[supple mica]

You can setup permission locks as you wish for users to use it. But just know, your bot shouldn't ask for any additional permissions to be able to execute the permission

[willow seal]

Okey so if i have /mute command the user needs Timeout permission and the bot needs it to so it can timeout the user.

[supple mica]

Yes that is fine

[willow seal]

Maybe you can check out my bot and check what stuff i need to fix?

[supple mica]

Once it's added to the queue it will be reviewed in 1-2 weeks

[willow seal]

Yes i know but maybe you can like join a server or something and you can say what i need to fix insted of getting my bot denied and i need to add the bot over again and wait 2 weeks again.

Maybe thats aganist your rules?

[supple mica]

Unfortunately not, that's the point of the queue.

[willow seal]

Okey, i will check out what permission my bot need to change.

I mean the bot don’t need any permission to do /warn or /edit-warn

The only thing is that user have the right permission

If my bot has /play and it can play any video on youtube just write in a title or a link does that command brake any rules?

[grand prism]

Did that command display thumbnail of video?

[willow seal]

Yes the title and thumbnail

And a link to the video

[grand prism]

Thumbnail is in the large image field in embed?

[willow seal]

No just a small one its not big at all

[grand prism]

Then it's should be good

[willow seal]

Okey perfect i mean it gives the original video link and title

[grand prism]

This is ok, it is more about the thumbnail of the video which, unfortunately, may be in some cases NSFW

[willow seal]

What is the rules of having a website for information about the bot? Like command list and what it can do. I mean i still have all the information in the bot but can i have a website for it too?

[gloomy shell]

Yes you can the more ways for people to find and figure out how to use your bot the better for you

[willow seal]

Okey👍🏻

[supple mica]

Hi how can we help

[dreamy heart]

Hi im trying to add my bot to the website and it says its not public but yet in my dev console for discord its set to public and can anyone help please

[cerulean ember]

Clear browser cache or logout and login again

[cerulean ember]

On topgg site^^

[gloomy shell]

It may also take half an hour after editing it for discord to send us the correct info

[cerulean ember]

Yep

[dreamy heart]

still doing the same thing

[dreamy heart]

Thank you ill give it a bit more time

[gloomy shell]

[little lark]

@waxen vector Hey, slight emergency.

I just uploaded my server to Top.gg, but people who have been banned from my server for years are being listed as creators. How do I remove them as creators? I noticed that creators can change information about the server on the site.

oh oops

<@&817055174613794826>

[gloomy shell]

What is the server ID?

[little lark]

637683844988010546

[gloomy shell]

(or the servers page URL works too)

I dont see that server listed on our site currently

[little lark]

I may have taken it off of the site after seeing it. Does it have to be up for you to see it?

Ah

So you can edit it after I put it back up?

[gloomy shell]

The only person who should be listed on it is the owner of the server on Discord

im assuming thats you?

[little lark]

Right, but my admins from like two years ago are on there too lol

Yeah

[gloomy shell]

I'm not sure about them being listed as creators but they wouldn't actually have permissions to edit afaik

[little lark]

I'll put it back up and then update you

[gloomy shell]

sure i can take a look

they shouldnt be listed, so if they are i can submit a bug report about it

[little lark]

Is the server up now?

[gloomy shell]

Yep! I see it listed and the only creator is listed as you

so you should be good to go

[little lark]

Alright, maybe that was a glitch then

Thank you!

[gloomy shell]

Glad i could help

[little lark]

How do I "bump", btw? Is it strictly based on upvoting?

[gloomy shell]

yep!

since you just added it, it can take 3-5 days for it to appear in search results, but we sort by verified servers first and then membercount / vote amount

[little lark]

Alright, thank you

[stoic socket]

I can confirm this is an issue i've also faced, ex mods from 2-3 years ago are still listed as the creators

along with the actual server owner and me (admin)

[grand prism]

On website

[gloomy shell]

click on the tree dots on the servers page and click the report button

[primal monolith]

Hey, I accidentally bid on the wrong auctions and won two of them, how can I cancel them?

[gloomy shell]

You cannot cancel auctions biddings after the timers end

You either need to pay for the slots or don't pay for them

[primal monolith]

Can I choose to pay for the one I actually wanted to win opposed to the two I accidentally placed?

I only meant to do the bottom one https://gyazo.com/635688a1b5cbee1eb1c54bd3d58f96f8

[gloomy shell]

You either have to pay for all of the slots or none

You can't pick and choose, no

[primal monolith]

Fuck

Nobody can take them off?

[gloomy shell]

Not once they're locked in and youre asked to pay for them, no.

I recommend reading through #auctions-faq and our support articles on Auctions

[primal monolith]

I've already read them

Idk why the site would allow me to post a server ad in a bot's slot though

[gloomy shell]

You can use products to bid with whatever, wherever you want

[primal monolith]

But you can't cancel bids

[gloomy shell]

You can under certain circumstances, but not once auctions are done for the cycle

you can request a bid be removed, as per #auctions-faq

[primal monolith]

It's either top.gg is down $150 because I don't pay for anything, or I'm down $50 for paying for slots I don't need

[mighty hound]

"Unpaid winning bids will result in you losing your slot!" according to the bot at #auctions-status

so ig no one is down anything. Unless there's some rule about punishment for not paying but idk that

[last marten]

Hey. Got a basic question. How do I update the prof pic of my bot on top.gg? I'm not seeing an option to edit the photo, just the description and links...

[gloomy shell]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[gloomy shell]

follow these instructions and it should help!

[last marten]

amazing ty!!

[primal monolith]

<@&817055174613794826> after successfully winning and paying for my slot, how long does it take before it becomes active?

[gloomy shell]

#auctions-faq message

[primal monolith]

Cool thanks!

[gloomy shell]

yw!

[nocturne sequoia]

i dont remember where but i think i remember seeing a chart of bots server count through time somewhere ?

[gloomy shell]

you probably mean https://dblstatistics.com

(its unofficial, but its good!)

[nocturne sequoia]

yes ty

[hazy sail]

How do you use top.gg's api to get a vote event from the user?

[floral pagoda]

#topgg-api

[hazy sail]

thx!

[slate halo]

hey, can somebody tell me how to format text in the bot description?

[gloomy shell]

You can use HTML, or you can use markdown

both are supported

[slate halo]

I used "`" symbols to get this effect, but i wanted to upload an image with the imgur link and I can't understand how do i do it

[gloomy shell]

You can ask for more help in #development or look up a guide on google

[slate halo]

alright, thanks anyways :)

[plain spoke]

I can't seem to reply to reviews on my bot anymore? There's no button for replying, all I can do is review my own bot as myself.

I've been able to do this before

But now I don't see any buttons or anything for a specific review except for a thumbs up and a link to their profile

[mint pawn]

replies to reviews have been disabled for many months now, almost a year

[plain spoke]

I see, clearly I don't use this enough

So someone left a random 1 star review on my bot and I guess I can do nothing about it, not even reply? 😄

No flags or anything

[mint pawn]

🤷

[plain spoke]

https://feedback.top.gg/293

[marsh grove]

I would like to dispute this bot decline, this command really needs the permissions as it tracks the guild wide events(for which it checks the audit logs) to check for any suspicion.

[sage monolith]

You can freely dm the reviewer and explain it

[mental hill]

Hi, I added the Milestones bot to my server but its offline, do I need to activate it somehow? Thanks :)

[pliant mauve]

-wrongeserver

oop

-wrongserver

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[mental hill]

thanks

[pliant mauve]

no worries

[kindred nymph]

someone commented fake things on my bot's top.gg page

can we get it removed?

[pliant mauve]

hey, you can dm me about it

[vital pier]

hello

:D

[cerulean fulcrum]

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[supple mica]

[marsh grove]

The reviewer was offline for long, I guess I'll have to wait.

[lethal bolt]

Yes, you have to wait for like 24-48 hours. If the reviewer still doesn’t answer then you can contact with a moderator

[mighty hound]

How does one become a reviewer here?

[zinc oracle]

-apps

[cerulean fulcrum]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[mighty hound]

thx

[median remnant]

where i can open a ticket

is it [e-mail]

[sour vortex]

-help

luca dont't works anymore?

[grand prism]

https://support.top.gg/support/home

[grand prism]

Only moderators can use these commands

Or they can't be used here

[sour vortex]

oh my bad, I was wrong

I wrong channel

[kindred nymph]

top.gg follow which time zone?

[hot yoke]

Hello I'm using Opensea sales bot I'm limited to 2 trackings, Can u let me have a few more? that would be awesome

[grand prism]

@hot yoke read this

[next kestrel]

UTC

[median remnant]

wtf is DAo

[jovial bridge]

How do I reply to reviews again?

[mint pawn]

you can't

[sturdy swan]

how do i add my server to the list its showing tags only

[vagrant wigeon]

-addserver @sturdy swan

[cerulean fulcrum]

Adding Your Server To Top.gg

So you want to list your server? We have a support article to help guide you through the process! If you need more help please contact us in support!

Click here to follow our guide!

[jolly coral]

Hi there. I'm a verified Bot Developer but I don't seem to have the role

[grand prism]

Wait, I'm sure someone will give it to you

[jolly coral]

Alright

[supple mica]

[grand prism]

[jolly coral]

Thanks

[jovial bridge]

Owh

[mighty hound]

you kinda just ask the reviewer what went wrong in specific if needed and then re-submit

[zinc oracle]

They seem to be talking about reviews(on their bot page), not bot submissions

[mighty hound]

oh reviews? Sorry there

[sturdy swan]

hello, I added my server to top.gg and added the bot to my server but its not listed. What can I do?

[pliant mauve]

it may take some time

your server is already visible for me

[sturdy swan]

where did you find it?

[grand prism]

#logs

All changes and newly submited servers/bots are shown there

[rotund vault]

Is there a way for me to have my bot team transferred to another user, or get the bot moved to a new team owned by the user?

[gloomy shell]

If you give someone on your team admin, they can transfer the bot off of the team and onto another team.

[mighty hound]

If I make an update to my bot does it need to be re-reviewed or can I just push whatever?

[pliant mauve]

nope

[mighty hound]

ok thx

[wild kestrel]

voting seems to be broken for me, i don't think i voted in the last 12 hours

[vagrant wigeon]

have you voted for the bot recently? as far as im aware this should be working as normal

[marsh grove]

The reviewer didn't respond still on this.

[zinc tangle]

when votes will reset

and if i voted now, can i vote after votes are reset? like does cooldowns resets

[grand prism]

Wait up to 48 hours and if you still don't have an answer, write a message to the moderator

Also remember to write that it's about checking your bot because I doubt they will reply to "hey" or "hi"

[wild kestrel]

im pretty sure i didn't, clearing cookies and site data didn't help either

[marsh grove]

I did.

[swift wing]

I can’t access top.gg from phone cause the cookies pop up is bugged, I can’t scroll down and close it

[long ferry]

use a different browser

[swift wing]

I’m using my phone browser

[long ferry]

use something like chrome, safari is known to cause that issue

[calm sail]

cant ad my server to top.gg

cant

[tight merlin]

Voting isn't working for me in Karuta and Sofi despite the cooldown period being over.

Voting is up on both bots but it keeps saying that I've already voted.

Any help would be appreciated

[supple mica]

This isn't an issue related to Topgg, theyre isolated issues between you and the bot. Refer to the message I replied to ☝️

[tight merlin]

It's happening with Sofi too

[cerulean ember]

Please read message sent by dylan ^^

[swift wing]

can we not claim the january credits yet?

i can't see the button to claim them

[wild kestrel]

still having the same issues here on both firefox and safari, my last vote was 18 hours ago, and i have already attempted clearing cache and cookies and i'm signed into the correct account as well

i highly doubt this is an issue on karuta's end*

voting on bots that i have not voted on in the past 24 hours works fine

[supple mica]

It's not isolated with Karuta, but its isolated to the users who are voting for it. We spoke with Karuta mods to confirm that voting does work. You can see at the message that I replied to above, I was above to vote just fine at the time.

Uh one second

[supple mica]

-credits

[cerulean fulcrum]

Auctions Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

:bulb: You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[swift wing]

nevermind i see it now if i go from the server profile then edit then votes. It just doesn't show up if I go from my profile then edit button from my server list and votes

[supple mica]

So you're saying it's only bots you wish to vote for every 12 hours?

[tight merlin]

Sofi devs are saying it's a top.gg issue

[wild kestrel]

my hypothesis is that it only affects bots that were voted on after january 31st, but then timezones exist and i'm not sure how that'd work out

[supple mica]

It's just a time thing, the website counts out 12 hours from your last vote. Nothing related to timezones

[wild kestrel]

because the time i last voted was 1:57AM UTC+8

[tight merlin]

I did and reached out to both Karuta and Sofi, there's a bunch of messages there too.

Sofi devs have acknowledged the issue being faced.

[supple mica]

I struggle to see how it's a Topgg issue as your vote is going through on the site fine If there were site-wide voting issues, there would be a lot more users reporting, and other bots too

[wild kestrel]

but yeah i have a feeling that's not the issue

[supple mica]

Can I ask how you know so specifically? If you've a log or something

[wild kestrel]

i have the time for when i sent my vote command to karuta to get its top.gg vote link, and i know i completed voting for it within 1 minute

[tight merlin]

There's plenty people complaining about this issue. How are you not seeing that?

Also, initially the claim here was that only one bot had an issue so it must be on their end. But clearly there's atleast two bots having the issue in my personal experience.

[supple mica]

Where are all the other people complaining?

Sorry if I'm missing something

[tight merlin]

They're on the karuta and sofi support channels

[wild kestrel]

to reclarify:

• voting on bots i didn't vote for recently works
• votes still seem to go through normally
• my vote for karuta is being blocked by the "you have voted for karuta within the last 12 hours" message, even though i know i did not, and karuta confirms that as well with its vote reminders

[tight merlin]

Most don't know about top.gg's discord server

Karuta is so massive they won't even respond so that's a pointless pursuit. Atleast Sofi is doing so.

[supple mica]

I'm referring to here, we can only provide support for those asking here. However as I've said before, if Top.gg site is registering your vote (i.e saying you can't vote again for 12 hours) then there's nothing more I can do for you. Your vote has quite literally goen through on our end, I can't physically give you anything more other than that.

Also do note the message I quoted above is from Jordy, who is Support Staff at Karuta

[wild kestrel]

one more clarification:

• all votes since my last 1:57AM vote were met with the 12 hour block message. the vote button occasionally appears (which is a bug, i think), but clicking on it and completing the captcha just shows the "you have already voted" message

[tight merlin]

Well both sides state the issue is on the other's part so I don't know what to do.

I'll come tomorrow and see if it's fixed irrespective of whose side the issue is. Thank you for responding @supple mica

[supple mica]

That's a bit annoying. I can see both sides of it right, I can see that the vote has certainly gone through on our end. But I can also see their side that everyone else's votes are also going through. Where it falls in the middle, I'm not too sure. Sounds like it could just be a discrepancy that happens every now and then, on who's end though I'm not too sure.

The previous people who have been reporting the same have had no other issues after that.

I'm sorry for the issues that are being faced, but I'm trying my best to do something with you guys

[tight merlin]

Yeah, but I think the number of sofi users experiencing this is higher or atleast they're better at reporting it.

[tight merlin]

Thank you. I'm not blaming anyone. Just trying to convert both sides views on the issues.

[supple mica]

I'm not too sure about Sofi now myself, would you mind linking the topgg page?

[tight merlin]

My sofi vote one?

[supple mica]

Yes please

[tight merlin]

One second.

[tight merlin]

https://top.gg/bot/853629533855809596/vote

[supple mica]

Thank you

[tight merlin]

I asked in Karuta support but no devs seem to respond there and randoms asked me to log in to my right ID and vote as if I have alt accounts, which I don't.

[weary crater]

how to apply for bot reviewer

[vagrant wigeon]

-apps @weary crater

[cerulean fulcrum]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[weary crater]

Thank you

[worn bone]

Hi, my top.gg npm package doesn't work with vote logs. It also doesn't give any error. Can anyone help me?

[long ferry]

are you referring to a package you made yourself?

[wild kestrel]

update: i am now able to vote :)

[supple mica]

Ayeee! Great to hear 😄 Might've been an offset of sorts? Glad you're able to continue

I recommend giving it some time. It will come through for sure. Just check back again later

[tight merlin]

Yeah, I plan on looking into it tomorrow.

[tacit idol]

i suspect there's some issue with the rolling over of the new month on top.gg, it definitely happened in the past but thought it was resolved

• #support message

[sturdy swan]

for some reason the co owner of my bot posted the Bot on Top.gg without me knowing is there a way I can still claim @ Bot Developer role or no?

we just transferred the bot to a team

[tight merlin]

@supple mica hello

Update : I tried voting again and it worked this time.

[supple mica]

Great to hear Glad you're able to vote again

[tight merlin]

I don't know if anything changed but it seems a handful people who had this issue got it sorted on their own over time like it happened with @wild kestrel

[tight merlin]

Cheers! Thanks for responding!

[supple mica]

Exactly Patience is a virtu I tell you!!
Enjoy y'alls days 🫶

[distant egret]

spam is +18?

[tall citrus]

Why is @supple mica using a sex trafficker's nickname?

[grand prism]

Cause he can

It's not related to top.gg

[supple mica]

Not related to Top.gg. Just a play on words from "Top.gg", please don't over analyse it

[tall citrus]

That's not an argument. Hitler is not related to top.gg, still shouldn't use it as a nickname

[mighty hound]

bro wdym 💀

[supple mica]

Keep #support related to Topgg pls

[stoic herald]

Heyy, I wanted to ask if one bot is safe to add in my server

Should I mention it's name?

[ornate junco]

bots are safe to add

just depends on what permissions you give them

[stoic herald]

One more question

If I just give like read messages, manage messages and send + embed messages perm

Will the bot owner be able to mass dm by any way?

Or it requires admin

[stoic socket]

any bot can theoretically mass dm

its just not a good assumption to make

[stoic herald]

So you all think every top gg bot is safe to add?

[ornate junco]

not all

[stoic socket]

add the bot with what perms it needs (not admin etc), and if you have issues then report it here

[stoic socket]

they have all been tested by bot reviewers

so in theory, they are safe

[ornate junco]

some have turned into scam bots

[willow skiff]

when i try to vote i get this error. but i haven't voted yet and when i reload the page i can click the vote button again and get the same error. other browser also doesn't work... i looked dev tools and there is an error saying that the vote id is invalid

[stoic herald]

Yes..

That's why I'm scared

[stoic socket]

just add the bot, if its a scam bot kick it and report it so it gets taken down

its a bad to assume that all bots are scam bots

[stoic herald]

Safety is never enough

I don't I'm just being careful

Thanks!

[stoic socket]

When did you last vote?

[willow skiff]

idk like 2 days ago but on my phone

[stoic socket]

[ornate junco]

clear cache

[stoic socket]

That is one for the staff (or support team) then

[supple mica]

Relog and try again

Should be fine

[willow skiff]

i reloaded

still doesn't work

[supple mica]

Relog not reload

[willow skiff]

ah

i'll try

[willow skiff]

still didn't work

[latent copper]

I was going to apply for bot commentators, where is it done?

[supple mica]

-apps

[cerulean fulcrum]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[supple mica]

looks like it yes

[stoic socket]

i think thats a bug

[supple mica]

I've asked internally about this

[stoic socket]

you search spam -> get 18+ warning -> redirects to the mature tag instead of the spam search results

[supple mica]

The url will say mature but the search will still be spam results

[stoic socket]

oh

[supple mica]

All mature tags have "mature" in the url

[stoic socket]

it said results for mature for me

none of them have spam in them or spam tags

[supple mica]

oh well yeah, if you search for another 5edn it should update while being in mature

oh mmm, I'll test it out nyself

[stoic socket]

tried another nsfw tag, got the exact same results

[grand prism]

Servers tagged with "spam" are normally displayed

[stoic socket]

i don't get results with spam tag

or in description

[grand prism]

There aren't many of them, but there are a few

[supple mica]

weird because I don't. The mature results change each time as expected

[stoic socket]

🤔

[copper horizon]

Hello for I don't have the profile picture displayed?

[long ferry]

refresh data, then press edit and save

[copper horizon]

it is the old profile picture that is used

I can't update it

[long ferry]

have you correctly changed the bot avatar and not the application icon?

under "Bots" on the discord developer portal, not "Application" iirc

[copper horizon]

Yes I had changed to the right place

[long ferry]

give it a bit of time then dunno

[copper horizon]

Already I will wait to know if it is accepted and then I will see

[floral pagoda]

It takes about 30 minutes until changes from the Developer Portal are deployed

At least for Top.gg to recognize them/receive the new information

[long ferry]

r/softwaregore

seems to be an advertisement that died

[ocean scroll]

having issues logging into top.gg to vote for a bot I use in one of my servers

[long ferry]

What issue are you facing

[ocean scroll]

it's not giving me the option to login to voye

vote*

[long ferry]

Try a different browser perhaps, try opening the voting page through the browser and not by clicking on a link on discord

[ocean scroll]

it worked in incognito but not just using the regular browser

on the browser it said the page was "offline" what's that mean?

[mighty hound]

is there a way to get an estimate of how long the bot review queue is?

[gloomy shell]

Up to one week or more is the only estimate we provide

[mighty hound]

Gotcha, thx

[rich goblet]

Hello. Are servers allowed to offer rewards to members for voting for their server?

[shell inlet]

yep they are allowed to, however you're not allowed to incentivise them for leaving reviews on the servers

https://support.top.gg/support/solutions/articles/73000502504-review-guidelines

[rich goblet]

Thank you. That was the article I was looking for.

[sturdy swan]

How can i update my bot name ?
I changed my bot name, but its not updated on top.gg site
please help.

[floral pagoda]

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[sturdy swan]

whats this ?

ohhh

got it

huh still not updated

idk if it takes some time

[long ferry]

You haven't made any edits

Re-read the message

[sturdy swan]

How can i change name ?

I cant see any basic information button etc

[long ferry]

After refreshing data, press edit then save

[long ferry]

Read

[sturdy swan]

saved

[long ferry]

Still not seeing any edits made by you

[sturdy swan]

ty it was my bad

ayo i lost all votes ?

idc

ty

[long ferry]

Votes reset this month

[sturdy swan]

;-;

[sage monolith]

I just redeemed the vote credits now, but it wasn't added to my wallet

It showed in view transactions but the total isn't correct I guess

The $81.88 shows the total money in wallet, right?

[supple mica]

It looks correct. The 81.88 is total balance. Under that you see it says 31 of that total was given to you from/as vote credits.
You topped up by 50, and redeemed 16 and 15 from vote credits.
50 + 16 + 15 = 81

You just had 88c left over from before

[plush locust]

the site is offline?

[supple mica]

Seems to be taking it's sweet time to load. Give it 5 minutes and check again 🫶

[torn saffron]

website down

[supple mica]

[plush locust]

oh it works now

wait nvm

[supple mica]

Back loading full speed for me now

[plush locust]

[supple mica]

I would recommend logging in then trying again

[plush locust]

yeah but where login

[supple mica]

Top right screen

[plush locust]

❓

[supple mica]

You could be CF banned potentially. Clear your cookies and retry

[plush locust]

still doesn't work

[heady wadi]

i there a problem with voting?

and now this

[floral pagoda]

Not that we are aware of. Try to refresh the page and go again

[plush locust]

I can log in in incognito but I can't vote

it's stuck

[heady wadi]

same

[floral pagoda]

Let me try to vote

[floral pagoda]

Looks like the website is having some problems

[rigid frost]

Facing the same issue as above

[floral pagoda]

We are having someone looking into it, thanks

[sturdy swan]

I can't vote well on dank memer also sometimes saying "pls try again"

[supple mica]

Read above please, we're already looking into it

[sturdy swan]

Fine. Thanks

[dense pivot]

I can't find the bot

[supple mica]

Do you get any errors?

[dense pivot]

nope

at first I thought my internet connection is weak but it is fine

[supple mica]

The site is having some issues right now, which could be part of the problem. Leave it for the time being and check back once we're back to 100%

[dense pivot]

I tried to reload and now this

[dense pivot]

alr

[sturdy swan]

Hello, is it normal that I am not first?

I have 10 votes

[supple mica]

If your bot recently got those 10 votes, or in a short space of time it can take a while to reflect on the search indexing

[sturdy swan]

ok ok

[sage monolith]

But below, the 1 month ago credits, they will not add up?

[cerulean fulcrum]

Auctions Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

:bulb: You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[supple mica]

@sage monolith ^31 days to use them before they expire

[sage monolith]

i forgot that

[supple mica]

[fringe glen]

There's no option to login and it's just stuck here

[supple mica]

Sounds like it could be a CF ban? Can you try another browser?

[sturdy swan]

How long does it take?

[supple mica]

There's no set time, it can depend.

Could be a couple days as the new month just rolled over so there's a lot of servers being voted for right now

[sturdy swan]

Ok thank you

[fringe glen]

Could it be because it's discord clone?

[supple mica]

Not too sure what you're referring to there unfortunately

Give it some time and see if it works again

[sturdy swan]

hello

how to program a bot?

when I join the bot in my server how give to its a rols?

@supple mica

[sly kraken]

Same here, it has been like this since 4 hours ago or so for me :(

[sturdy swan]

@fluid birch

yuo can resolve my problem?

[supple mica]

Whats the problem?

[sturdy swan]

.

[supple mica]

You shouldn't need to ping individual mods

Are you asking how to give a bot roles in your discord?

[sturdy swan]

no

how give its many sets

[supple mica]

I'm not too sure what you're referring to. But it doesn't sound like a topgg related question by the sounds of it.

[sturdy swan]

so when I isereted a bot in my server how give its a set??

[vivid ermine]

هلا

بقاله ساعه عمله كدا ايه الحل؟

?

[floral pagoda]

Should be alright by now. It may take a few minute

Otherwise you might want to try a different browser

[frigid kraken]

Does description for server also support html?

[long ferry]

yes

[sturdy swan]

it says translator on your profile

translate this

[long ferry]

lol

Its not referring to "I freely do translations for you"

its for top.gg translations

[sturdy swan]

Ben eve geldiğimde köpeğim bana havladı bende dedimki "sen napiyon gardaş " ondan sonra köpek dediki "kapa çeneni bana mama ver"

bruh

i wrote for nothing

[supple mica]

bro

-support

[cerulean fulcrum]

This channel is for support/help with Top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[sturdy swan]

oh i cant talk another languagehere

[long ferry]

you can

in this channel at least

[supple mica]

You can in here, just need to keep it on topic

[void meadow]

I wanted to share the announcement, I saw the shared announcement, but my announcement was not shared. I shared it again. After waiting for a while, I saw that there were 2 of the same announcement. When I try to delete it, I can't delete it. Can you help me?

Please is there anyone who can help?

[void meadow]

@cobalt sleet Sorry about the tag, I didn't get any help from anyone, so I thought it might be a cure for my problem.

[zinc oracle]

Hey! announcements can take awhile to show up.
Once you've published an announcement it cant be deleted.

I dont think it works at least

[void meadow]

But I accidentally posted the same announcement twice. Can't you delete it?

Pls..

[zinc oracle]

None of our staff will be able to delete it

[void meadow]

[floral pagoda]

You can try to use the "Delete" button. Click on the announcement that you want to delete and then it should be gone within a few minutes

[last marten]

Hey there! How can I add an embed on my bot page? example below -

[long ferry]

using iframes

[last marten]

interesting. can you share more info on iframes?

[supple mica]

https://www.w3schools.com/html/html_iframe.asp

[long ferry]

iframe is a html tag you can use within the description, there's alot of resources online for that

[last marten]

Thank you!!!

how do you edit the html of your top.gg page?

[long ferry]

by just editing your bot page and adding html to it

the description itself supports both markdown AND html

[last marten]

oh sweet. I was not aware of that

thanks

[supple mica]

[dreamy solstice]

Is there a problem with the site that does not open for me?

[frigid kraken]

Same

[supple mica]

Noted, will report Give it some time

[sturdy swan]

website

is not working for mr

[supple mica]

Read the message right above

[sturdy swan]

kk

thx

xD

[rigid bay]

Also here, website is down

Says host error

[supple mica]

Please read the message above the message above

I've asked people to look into it, we can just be patient now

[rigid bay]

I know, but i thought if help with saying it was a host error... sorry

[supple mica]

All good Hoping to have it resolved asap!

[lost ice]

oh its fixed?

wait nvm

i misread that

how soon may it be

[supple mica]

It may be as soon as an engineer has it resolved

[lost ice]

oh the physical server is down

i see

[supple mica]

no

[lost ice]

a software engineer?

[sturdy swan]

a community manager smashed top.gg thats why its broken guys

[lost ice]

lol

[split bane]

Lol

Aquí hablan inglés 😟

Alguien habla español 😟😟😟😟

[ashen trout]

what time / timzone does the 2x votes on weekend start counting

[split bane]

Que? 😥😟😟😟

[gloomy shell]

Midnight utc Friday to sunday

[ashen trout]

so 5h above EST

[gloomy shell]

I believe so yes

[marsh dagger]

How long does it take for changes to reflect on my server/account/profile?

[next kestrel]

What seems to be the issue?

[marsh dagger]

Ive made some changes to my server and i refreshed my page, but it doesnt seem to gone into effect

So im asking if there's a time duration

[pliant mauve]

there's not exact time duration, it just takes a while

make sure you did everything said below here

-refreshdata

[cerulean fulcrum]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

:bulb: Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[gloomy shell]

(servers dont have a refresh button)

hit edit and save without making any changes to your description and it should update in an hour or two

[pliant mauve]

ah icic

[meager crescent]

Does top.gg have their own status page on website or nah?

[pliant mauve]

nope

[meager crescent]

yikes. ok, thanks

[pliant mauve]

we have #site-status for that

[meager crescent]

Yea I was more after a page I could refer people to. i.e. our vote command fetches vote data. But I'm finding TopGG has very frequent downtime, so a "TopGG may be down, here's a link to their status page blah blah" sorta response seemed fitting

[uncut spruce]

Hi

I cannot add my server

[pliant mauve]

Ah I see. Feel free to drop your suggestion here https://feedback.top.gg/

[pliant mauve]

Hey, could you elaborate?

[brittle chasm]

hi, i have problems to authenticate my account in the page idk why but every time i try it say error code 500

[rigid bay]

I need help. Server count is stuck on 103 while my bot has surpassed 110 server

(Ticket support told me to ask here)

[cerulean ember]

Make sure your bot is posting server count regularly, and if bot recently got added to so many servers it might take 1-2h to show up there

[rigid bay]

Wdym post server count?

[cerulean ember]

-servercount

[cerulean fulcrum]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[rigid bay]

Alr

[obsidian musk]

Hi, is there anyone here who knows how and/or can put me in contact with Discord directly?

Cuz I've got an issue with running the Discord app on my laptop.

[cerulean fulcrum]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[obsidian musk]

Ty.

[sturdy swan]

I have a issue i registered my bot on top.gg with my other account and i don’t have that account anymore

i’m not sure if it was you guys but the bot got added to a Top.gg verification center today

[pliant mauve]

could you send the bot id here

[sturdy swan]

yes

1066714911280988210

[pliant mauve]

its was declined just few minutes ago

https://i.imgur.com/XXDaOwb.png

you can reapply with your current account

[sturdy swan]

That’s funny after i spent days redoing that bot bc milrato made a depreciated bot

literally i had to update all the commands to work with new node js

is there a way i can speak to anyone about the bot and prove it’s completely redone entirely

[supple mica]

The declare it as 'unmodified' you need to have added a full feature that wasn't already included in the bot, and can't be a basic text-response either

If you want to escalate it to a moderator feel free to

However, you will still need to resubmit your bot (under your new account)

[sturdy swan]

i mean what can i do to the bot to make it able to be verified

bc the bots growing faster than i expected

[supple mica]

Verified by Discord?

[sturdy swan]

after milrato shutdown

[sturdy swan]

no

on top.gg

[supple mica]

Ah. If you want to keep the clone modified, you need to make sure theres a full feature custom coded that wasn't there before, or isnt available in the repo

[sturdy swan]

it is we redone the way the bot communicates with node.js

the code looks a tad different

bc of the bot being depreciated before

[cerulean ember]

Code language or version does not matter what matter is functionality if you want your bot to be accepted it needs to have at least on new feature which isnt there in original clone

[sturdy swan]

1 single new feature and it passes?

[supple mica]

Correct

However feature is not a single command (Or text-response)

[sturdy swan]

Well yea

ima add a system for tiktok since it doesn’t have that currently

thanks for the help tho i’ll reapply once we finish

[supple mica]

Sounds great

[sturdy swan]

Thanks 🙏

[hasty zenith]

When will replies be fixed?

[grand prism]

@hasty zenith

[hasty zenith]

[vagrant mason]

How can i edit my bot in the website?

[long ferry]

using the edit button on the bot page

[zinc tangle]

is the preview button fixed? can't check it now

[long ferry]

its probably not

[tame mica]

how to add in the team

[floral pagoda]

Try it with the ID? I don’t remember what parameter the argument takes

[tame mica]

ty

[floral pagoda]

[tame mica]

but how can my friend accept the req

??

[floral pagoda]

They’ll see an invite on their page

[stoic socket]

they can also click this on their profile page

[tame mica]

ok in top.gg

ty

[vagrant mason]

how can i make my bot when someone voted it send a message to a channel ?

[grand prism]

#topgg-api

[sturdy swan]

Why is there no technical support in Arabic?

[long ferry]

You can ask your question in arabic, but dont expect a fast response if any

Not every language is on the staff team

[ivory belfry]

Why aren’t the servers showing up

[wispy musk]

does the Channel Bot need admin after it has created the voice channels?

[grand prism]

Wrong server

[wispy musk]

shit mb

[floral pagoda]

Make sure you’re the owner of the server(s). Otherwise you might want to try to use a different browser/device

[split shuttle]

Hello I need to know a bot that Can Advertise Top.gg Votes and Reviews. Can anyone help me with that?

[floral pagoda]

-how2search

[cerulean fulcrum]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[split shuttle]

I don't understand

[thick scarab]

@split shuttle dm me that bot id

[sturdy swan]

Soo when y’all review and test the bots do you run each individual command and if the bot has NSFW but that’s not anywhere close to the main function plus it has security making sure it’s a NSFW lounge will that affect anything along with music will that do anything either?

[shell inlet]

If the NSFW commands work only in the NSFW channels that's not a problem, make sure the music doesn't post thumbnails to avoid NSFW thumbnails if you're using YouTube

[sturdy swan]

it posts a small pfp let me show you rq

the buttons are below i cut it tho

[shell inlet]

that's fine then

[sturdy swan]

ima test a nsfw type song to see if it will pop up

u have any songs in mind that would do that?

[split shuttle]

@high carbon

[tribal trout]

I'm looking for a bot that can backup an ENTIRE server, including the channels, roles, and MESSAGES. I haven't found a bot that can do it yet but I'd really like to see one, does anyone know of a bot that can do that?

[cerulean ember]

This channel is related to help related to topgg site only. I already told you to look on site if you want any specific bot or just search it on google please do not spam same question.

[tribal trout]

ok ok my bad

[hasty zenith]

im not allowed to have js in my html code right

and will iframes be auto resized?

[proud ether]

ummm I've got a question about donatebot, is this the right place to ask?

[grand prism]

No, this is the place to ask questions about top.gg

[proud ether]

This is literally where this button on Donatebot will take you when you press it... ON the Donatebot dashboard....

If not here than where?

[grand prism]

So ask

[proud ether]

You just said this isnt the place to ask?

[grand prism]

Since the link brought you here

[proud ether]

So this is the place to ask?

[grand prism]

Just ask

[proud ether]

Well its best I make sure im in the right place to ask right? And you just said it wasnt so... maybe Im fishing in the wrong place ya know? Unless you were mistaken? Were you mistaken?

[grand prism]

I thought donatebot had its own support server but apparently it's owned by top.gg so you can ask here

[proud ether]

Oh ok cool

How do users unsub from their donation sub?

FYI the faq for donate bot now leads here: https://www.zendesk.co.uk/help-center-closed/?utm_source=helpcenter-closed&utm_medium=poweredbyzendesk&utm_campaign=text&utm_content=dbots.zendesk.com

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[proud ether]

@sturdy swan Was that directed at me?

I just clipped you typing lol

[cerulean ember]

I don’t know how the link on donatebot redirected you here but we do not provide support related to any bot which are listed on our site this server is only for support related to top.gg website. You can join their support server by going to their bot’s page and clicking on support server as shown in ss in above embedd.

[proud ether]

So just to confirm, this discord owns https://top.gg/

[cerulean ember]

Yes

[proud ether]

So, how do you explain this?

[sturdy swan]

Nothing to explain. If you click on the "Start getting paid" button to get on their page, and then "Support Server" you get the invite link, which is not this server.

https://discord.gg/gXC9cuG

A domain has nothing to do, every bot listed on our website is under the Top.gg domain.

[proud ether]

Ok awesome thank you

[sturdy swan]

We don't provide support for every single page/bot under the Top.gg domain.

[proud ether]

Ok thank you, just FYI, the donate bot STILL sends people to this discord as explained earlier

I will speak to them about it as well, just note if this happens in the future

[sturdy swan]

There's a server invite above, tell that to them. I got the invite on first try so shrug

[proud ether]

¯_༼ •́ ͜ʖ •̀ ༽_/¯

FYI top.gg/donatebot > join discord does not take you to the Donate bot discord

[proud ether]

Just to confirm are you saying that this link sends you to the donatebot discord?

[sturdy swan]

No. Read my message again.

[sturdy swan]

This one.

[proud ether]

Roger, sorry your carlbot post confused me, you're still hosting top.gg/donatebot and yet you cant search for it in top.gg itself as your carlbot post suggested

Why is that out of curiosity?

[sturdy swan]

Because we host a bot page for every bot?

[proud ether]

Yea but you can search for every other bot, why cant you search for donatebot?

[sturdy swan]

Because it has its custom page

[proud ether]

you just cant search for it...

You realize that Carlbot post then wouldnt help me right?

[sturdy swan]

It would, if you would've taken the time to see that there's a "Getting started" button

The image may not be useful, the text is.

Nonetheless, you got your invite now.

[sturdy swan]

As I said.....

The image may not be useful, the text is.

[proud ether]

Ok sorry just for future reference can you show me how to do this

with donatebot

[sturdy swan]

Dude

I just said

The image may not be useful

The TEXT is

We do not provide support, help, or advice for any bot.

[proud ether]

Assuming you can find the bot on top.gg yea?

[sturdy swan]

Either way you got your invite so you can move on and ask your question(s) there now.

[proud ether]

Can I provide some constructive feedback here?

[cerulean fulcrum]

Please leave feedback on our official feedback page!

You can read here for more information on how to make a suggestion or provide feedback and access our feedback page directly at https://feedback.top.gg/.

[proud ether]

Thank you ascii person. 👍🏼

[snow laurel]

Hi! I've had pollmaster for a good while but the commands don't seem to work anymore? Has something changed?

[vagrant wigeon]

-wrongserver @snow laurel

[cerulean fulcrum]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(