support-en

[lavish prairie]

Or if you have 75k members (or more).

#support-en message

[grave matrix]

💀💀

ur jokin

[modest helm]

So we just have to invite some bots and we get our levels back

[grave matrix]

75k?...

[lavish prairie]

Actually the last message says that it's been resolved (and any further updates will be added to that message).

[robust canopy]

It seems that’s from a staff but I would still want to see it confirmed officially in #status and some form of guarantee that after paying the levels will be restored?

[stable vapor]

🤔 idk either

[lavish prairie]

Paying just for this, is a bit much in my opinion.

[modest helm]

Yeah but it’s clearly not resolved, and staff mentioned it will be resolved for the ones that pay for it or have 75k members
This entire thing is a mess

[lavish prairie]

Yeah...

[robust canopy]

Do you know much is is it?

[lavish prairie]

My idea is: they fix it automatically for some servers (good for them). For the ones that didn't work, they can just ask the ID with no ||pay||walls.
Might not be the best, but at least it won't result in an unfair fix.

[stable vapor]

now they say u have to be an premium user for your level to be restored?

[lavish prairie]

Or have 75k members.

[tender ermine]

So this entire inconvenience is just a cash grab?

[stable vapor]

what about accounts lvl ?

i was lvl 100 now im 2-3

i have to pay ?

[stable vapor]

maybe

[tender ermine]

That is so messed up. Guess if I gotta start over, it will be with a different bot. My members are pissed, but I would never pay if this is the kind of stuff they pull.

[lavish prairie]

If you had some kind of role attached to it, you still have it (just like me). You just have to not leave (or y'know, ask to add them back manually).

I guess another solution would be /xp, but I don't know how to use it (tried 1 time and did nothing).

[stable vapor]

i asked but nothing happened 😂

[stable vapor]

i agree ☝️

[modest helm]

no idea and I dont even want to know, I'm not paying someone that handles their services like this

[robust canopy]

I paid for premium.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[robust canopy]

$5

[stable vapor]

a month its Silver tire

[modest helm]

okay nice, I'm sure $5 for every server that wants their levels back will bring in some good cash

[stable vapor]

by all means

seize the day 😂

[surreal glade]

can anyone help me with this what is text and voice level ? and what is it for ?

[robust canopy]

I’ll be your Guinea pig. I’ll let you all know if the levels are fixed after paying. 🤣

[stable vapor]

we're toast 😂😂 let me know !?

[tender ermine]

Whoa they still haven’t even fixed it for paying members?

Why would the status say resolved then?

[stable vapor]

#support-en message idk 🤷

[modest helm]

I contacted Discord support. I'm sure they arent happy with these people asking money for getting data back.
If you cant manage a bot like this, dont try to do it in the first place.

[surreal glade]

<@&675070424748654593>

[stable vapor]

maybe they can't do anything

[tender ermine]

They clearly can do something if they’ve offered to restore it if you pay. Such a scam

[modest helm]

this.

[rain basin]

<@&675070424748654593>

[grave locust]

Why did my credit randomly disappear? I checked my transactions and there was nothing.

[terse eagle]

???

[sage flint]

???

[modest helm]

why do you make us beg for info?
can you update the pin and status??

[bright sedge]

What is a sufficiently large server? Not all of your people matter?

[modest helm]

there's absolutely no decent communication from these guys its rediculous

[bright sedge]

Literally. Its also ridiculous the only person they have responding is this woman who barely responds @sage flint

this is honestly so messed up

Im done with Probot

Switching to Dyno and a different leveling bot

aall yall should too

they dont care about you unless you have money or can make them money

this is the second time something like this has happened

where they only care if you pay

[modest helm]

yes exactly.. they mentioned having the bot in over 10 million different servers, and by making them all pay 5$ its easy money

"The bot has over 10 million servers"

[bright sedge]

No you arent. Youre only helping people who pay. YOURE CHOOSING who to help based on money

stop acting like youve done everything you can and just tell us youll only help if you deem us worthy

through literal monetary value like whatver. Yall cant even hire 1 other person to respond to this stuff?

You should explain to your users before they ever install the bot to their server with a message in the bot description that says you wont help them unless they pay and have 75 THOUSAND users

[tidal flare]

Hey, I understand your frustration losing XP data is reallyy upsetting, and we totally get that this situation feels unfair.

However, because of the huge number of recovery requests we received after the data loss, we had to set a limit to manage the load. That’s why we can currently only process recoveries for servers with more than 75k + members

This isn’t about money or favoritism it’s just a way to make sure our team can handle requests efficiently and fairly.
We’re really sorry for the inconvenience, and we appreciate your understanding while the team is working to improve the system.

[modest helm]

then why does the crew say "pay for it or have 75k members" ?

ALL of your info is different.

1 => Status => “bots are back up online along with levels. We are updating the levels data and they will be back as it is.”
2 => Pin => "If you still cannot see your own level or the level on a particular server, please wait as we are still working on fixing the issue.”
3 => Messages from the team here => "Pay us to get your data back”
4 => whatever you are saying

[tidal flare]

Please move this discussion to <#chat-en> to keep this channel organized. Thank you for understanding

[modest helm]

organized?? nothing is organized here.

[tidal flare]

I will delete further message of this discussion here.

[dim wigeon]

Is the leveling reset disabled right now?

[tidal flare]

You'll need to check in the server's settings through the dashboard.

[dim wigeon]

I have already done that, tried to reset it today and it is saying the command is disabled, but on the dashboard all Lvling sytems are on.

[tidal flare]

May you send a screenshot of when you're executing the command? Is it even appearing in the command list?

[dim wigeon]

It appears on the list to say I can initiate it but when I do it says its disabled, I did it last week just fine and have not messed with any of the settings.

[tidal flare]

There is a slight difference between the leveling system and the command that allows you to reset the XP.

Go to Moderation tab, scroll all the way down and you should find the reset command

And make sure it is enabled.

[dim wigeon]

.< Now i am the fool! Ty xD

[tidal flare]

No worries ^^

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[modest helm]

that message is as clear as everyone else on your team..

[quaint sentinel]

You don’t have to pay us anything, send me your server ID and I will get it sorted out. Apologies for the whole confusion the team made.

[modest helm]

maybe remove the nonsense your team is spreading then

[hasty galleon]

I hope to work on the technical support team for all languages because it is bad and uncooperative and is very late in responding to the point that the member helps and the support does not help, and I hope to solve the problem of the blacklist that is given randomly

[fallow sleet]

bruh is there a consensus among admins

[hasty galleon]

In what way is it fabricated?

[neon plank]

wtf , we have 5k

[onyx plover]

All my rank is gone still even though its been resolved?

Whole server is reset in rank

[woeful hedge]

<@&675070424748654593> sorry for pings but it’s important ()

if someone wants to do trading, with probot will they forbidden ?

Trading method:

Say : i will restore the Probot Level %100 work

idk what they Pay for restoring but in the shopping server “”

[languid sand]

any developer who can help?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[little shoal]

This is my server ID 991392178595172482
I'd be massively appreciative if you sorted this out for me. ❤️

[vivid cloak]

Is it possible to restore text and voice levels on my server?

[kind sparrow]

Did they help you, Bucky? If so, can you please share how many folks are in your server?

[hexed blaze]

Hello, i cannot intervene in your level. Also, i only provide support in Turkish.

[lament depot]

<@&675070424748654593>
When I try to transfer credits it tells me I'm blacklisted
Pls help

[brisk osprey]

why iam not top 1 ?

<@&675070424748654593> [English]

[tidal flare]

Due to the corrupted database, we have implemented a server xp backup from one month ago. It may not work on all servers though.

Next time please stick to your main language support channel #support-ar.

[onyx plover]

Wow

So its just gone for good

💀

IF thats the case definitely NOT getting premium now

Big L, guess thats goodbye for this bot losing all our progress is enough

[misty valve]

Can someone restore the levels?
1012089166089170954

[steel hill]

Can you restore our levels?
383892364823101441

[lean badger]

:unlock: #support-en has been unlocked.

[fickle plover]

Can you restore levels for this server

893205363959136357

[zealous cargo]

Is the bot safe to use?

[muted bough]

Can we get any information on what happened and what is the state of the bot?

[terse eagle]

I sent you a DMs, thanks!

1321431881559838811

[ionic saffron]

Can this server's Text level be restored?
829028770815672320

[untold storm]

984167150040252472

can our servers levels be restored

[narrow valve]

Can you restore this servers levels
1213900307734593597

[quasi frost]

Can I DM that? Don't want anything getting lost.

[karmic harbor]

Wait we can send the server ID to get the levels restored?

[ionic saffron]

I don't understand.

[nocturne flax]

they will only do individual help if you have the premium bot or 75k+ members

[karmic harbor]

Oh, okay then

[alpine sigil]

hes lying anas clearly said thats not true

[fervent hornet]

server id: 755265527135600732 please restore our levels

[karmic harbor]

I did see that message but I’m just too tired to really think about it anymore 💔

But thank you

[alpine sigil]

honestly i stopped using probot a while ago i just got a mention so i popped in lmao

i stopped using them bc their support wasnt very supportive

even for premium customers

this was a while ago mightve changed 🤷‍♂️

[karmic harbor]

I use probot for the leveling system + the fact that they can add the role to people who join the server, would look for a replacement but that means everyone’s starting off at 0 again 😵‍💫

[raw summit]

yeah

oh well

[alpine sigil]

meh you can just manually add everyones xp back.

not that hard tbh.

[south cape]

fix my server levels bru

[alpine sigil]

just have them open tickets in your servers?

[kindred nova]

but when the server is big it’s hard to know what everyone’s xp is

[alpine sigil]

they arent going to just have a fix all ppl

if db was screwed with then probably no insta fixes

[karmic harbor]

Yeah I did think about that,

But there’s ultimately one underlying issue:

I’m lazy :(

[alpine sigil]

id just have your community open support tickets and those who dont thats their problem

[karmic harbor]

True…

[alpine sigil]

probably not much probot can do anyways so

id post an announcement and have them open tickets

if they dont

screw em

[verbal roost]

Is there no recovery from reset for servers that are not 75,000 or premium?

[alpine sigil]

probably from backup

not gonna be 100% accurate tho

[south cape]

how do i get my server levels fixed staff dont respond to me

[alpine sigil]

how abt read-

we are literally talking about solutions

read

open your eyes

[verbal roost]

If I wait, will they respond?

[south cape]

its not a com

[verbal roost]

lol

[south cape]

no they dont

[alpine sigil]

again theres like nothing they can do so what do you want them to respond with? lmao.

[verbal roost]

hmm

[verbal roost]

Should I give up now?XD

[alpine sigil]

ong just have your community open tickets

its a hastle but itll be more accurate then a month old backup

you can manually set xp

[verbal roost]

The server only has 1,400 members, but I'll open a ticket in the hopes that they can help.ty,bro.

[ionic saffron]

I wonder if I'll ever come back...
After spending three whole years steadily leveling up to reach level 100.

[steep wing]

fr

[rotund geyser]

r

[amber ermine]

can our servers levels be restored
1326971389202403359

[jolly kettle]

I asked to restore our server's level many times here. No mods didn't even respond. Are they all arrogant like this after running people's records? If that's how you guys react then we are done with this bot. Will not suggest anyone to use this bot anymore either. We Mafia Horsemen have been using this bot since 2020. We are a community with 1300+ members now. Every time I asked politely but didn't get any values

[ionic saffron]

I'm telling you!

[steep wing]

They have lots of people requesting, they're not arrogant, just very busy

Oh yeah and one of them said they'll only restore for permium or servers with 75k+ members

[lavish bramble]

so is /top 10 fixed as my server just returns blank

[candid fable]

So it seems my server is not continually reverting members' levels back to level 1. However, our levels never got restored.

[lavish bramble]

ok /top 10/10 works though maybe command was changed since I used it

[oblique otter]

Can you restore this server's levels?
1343445699781591113

[lethal solstice]

Why isn’t my welcome message sending to the channel?

[glacial ledge]

Why is everyone black?

And why is chat dead?

Wow

[nocturne flax]

this is support

not #chat-en

[distant tiger]

is it down??? im trying to add it to a server that im making but its not working, anyone>?

[nocturne flax]

looks like it is offline atm

[distant tiger]

thanks

[open elbow]

Hello, voice levels weren’t fixed in my server!

[compact anvil]

Me too

[meager fractal]

Is everything ok?

[trim dagger]

No

[faint yacht]

why is dashboard not working

is it just me

[trim dagger]

Because it was hacked 🙄😒😒

[faint yacht]

damn

alr

time to wait then

[meager fractal]

Everyone do remove the permissions from the bot or do kick then add after fixing or recovering

[unreal jewel]

Stuck

Dont have the /set up command for pro bot

[midnight fractal]

@quaint sentinel fix the server levels

[honest sandal]

Hello everyone, I have encountered such a problem, how can I solve it?

I've already tried to log in 15 times

[glass night]

same issue server requires setup, it's already setup though

[tender canopy]

Has this bot been taken over yet?
I heard it was 'hacked' and was kicked from my server, but has it been fixed now?
I'm still uneasy…

[exotic quail]

Ok I see everyone is having the same issue as me. Hopefully its resolved soon

[graceful rain]

we would like an update please, whether it's "hey sorry something fukd up, lock your bot permissions" or "we're trying to resolve it, sorry everyone, we'll try better next time", hell even just "brb" wouldve been enough

communication is crucial during crisis, even 1 word would be extremely helpful. there are server admins here who are worried about their bot permissions being used for things beyond their control, and staying silent is only growing that worry.

[sweet wigeon]

this bot's a mess

[tender canopy]

I completely agree. It would have been nice if they had at least given us a progress report along the way.

[storm nexus]

asking to much apparently. an update or something would be appreciated especially with claims that it was allegedly hacked

#chat-en message

[tender canopy]

If I were the admin of this bot, I would have posted the status in the #announcements .
Why would you need to send it to the chat?

[honest sandal]

Damn it, they also broke it)))

[honest sandal]

I agree with you

[graceful rain]

oh, apparently there is an announcement they deleted
look at #chat-en message

not sure why you'd delete such report but thanks for sending it regardless

[storm nexus]

agreed. why post it in a general chat. if you aren't going to take the time to give some reassurance that everything is ok then why bother even saying that "it will be addressed after everything is completed"

[sweet wigeon]

many issues that happen are unannounced too.. like they wreck things up n they pray ppl dont notice or forget about it apparently

[honest sandal]

The owners are sleeping)

[sweet wigeon]

n esp lately with so much downtime, corrupted files, n now getting apparently hacked??

[graceful rain]

oh btw
the only guy who was helpful in the general chat got timeouted for an entire week ☠️

thanks nick.

[sage basin]

I've done everything. I've added ProBot. It still doesn't work.

oh sorry its in german

wait

[brave topaz]

@sweet wigeon if the message was deleted in the announcements channel do not send across channels again

[brave topaz]

Developers are aware.

[sage basin]

its a bug?

[brave topaz]

Yes

[graceful rain]

wait but why would you delete-
...

[tender canopy]

Hmm. I'm not even sure if what I'm seeing now has been fully fixed.
There's been no official announcement from the admins or managers either.
If this gets exploited, our servers could get wrecked—what the hell are those people doing?

[sweet wigeon]

i just dont understand they said a breach happened but no hacking occured????

[brave topaz]

All servers are safe

[graceful rain]

please detail what was fixed so we can find that believeable with confidence.

[storm nexus]

if servers are safe then why delete messages and anouncements saying it was hacked? if there isn't anything to worry about then why delete any and all explanations?

[tender canopy]

It's better if nothing happens….

[abstract hound]

When I go to the control panel menu, it will show me that this server requires not expanding and moving to Discord and I come back and the same problem appears

[brave topaz]

Developers are aware

[brave topaz]

I don't know why the message was deleted but I'm just saying your servers are safe, the bot won't do anything on them

[abstract hound]

Okay

[brave topaz]

We patched the bug on the feature they abused

[fluid anchor]

Why the fluks would you or the admins deleted a announcement message?! I just woke up and whantid to read the info now i cant what did the message say?

[brave topaz]

I don't know why the message was deleted

So I can't answer your question

[fluid anchor]

Bru

[cloud rose]

Where are the support rooms? They don't appear to me. I want Arabic support.

[brave topaz]

#support-ar

[cloud rose]

Thanks

[graceful rain]

cool, thanks for being responsive! keep it up

[nimble pond]

I cant access the dashboard. It just keeps on sending me too a 'This server requires a step.' And I'm just adding the bot, over and over again. Please help,

[brave topaz]

Developers are aware

[smoky sky]

did probot got hacked fr?

[nimble pond]

👍

[mental yarrow]

On peut reprendre le bot sur nos serveurs ?

[brave topaz]

Use your main language support channel

[nimble pond]

I got sent to a page where i was blocked from the website 😐

[brave topaz]

we already fixed the issue

[brave topaz]

that's a cloudfare ratelimit, try again later

[nimble pond]

Yep

[fluid anchor]

coward

[smoky sky]

then it got ddos attack i aint trusting ts anymore

[mental yarrow]

No problem but the French lounge is non-existent

[solid turtle]

i'm tryin to invite probot to my channel but i keep getting This server requires setup. in my dashboard

anyone knows why

😢

[nimble pond]

Developers are aware its a bug.

Happens to me too.

[solid turtle]

oh

thx

[brave topaz]

what?

[hexed narwhal]

is the probot xp thing back or no?

it was gone and now its hella buggy

[fringe fractal]

A

<@&675070424748654593> where i can report staff

[brave topaz]

you were already answered

[fringe fractal]

?

[light creek]

Tf is happening w this bot lmao 🤣

[finite kite]

#1431987194914144256 message I need to retrieve my file, please help me and put a reaction

[smoky sky]

why did yall delete this message?

[waxen laurel]

Why is probot offline?

[fluid anchor]

Good question

[gray sierra]

.

[ruby notch]

some other good questions are who are these individuals, and how did they gain access

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[ruby notch]

and why is the bot spamming mentions in the premium chat channel right now

[smoky sky]

can you send a ss?

[last ibex]

Im asking why does the bot refuses to join my server . I invited it 3 times and all that pops up is the “this server requires setup” mssg and the bot doesnt join the server

[last ibex]

Fr ?

[ruby notch]

i mean...

[honest apex]

I cant access to the dashboard

[cursive rover]

Could be an exposed webhook check integrations tab.

[honest apex]

Im having the same problem but js to access to the dashboard

[ruby notch]

i'm a customer, friend. i have no tabs to check, this is the probot server that's breached still

[cursive rover]

It was an insecure endpoint.

Further info unknown

[ruby notch]

does mean you also don't know why it's still happening right now?

[cursive rover]

Correct

[ruby notch]

the bot just dropped another mention before i finished typing that

[cursive rover]

@quaint sentinel you awake yet?

Either asleep or in the gym

[tidal flare]

#chat-en for this discussion, thanks 🙂‍↕️

[quick plume]

I joined because I'm having problems accessing the dashboard, but it seems others have already mentioned it.

[calm stump]

So ETA on getting server levels back to where they were?

[cursive rover]

Possibly end of today but unknown eta

[hard moat]

?

[tidal flare]

Try kicking the bot and invite it again

[hard moat]

I just logged in again, and it says this.

[tidal flare]

After looking at the issue, the bots are currently offline. Please wait for them to be back online again in order to use the bot.

[remote mulch]

and when is that

[rotund girder]

Hi Probot team,

This is Manoj from Team Hola Prime. I need to contact one of the moderator here please.

[tidal flare]

Hey, how can I help you?

[urban aurora]

why is dashboard not working?

[tidal flare]

ProBot is currently offline.

[urban aurora]

oh something happened?

[rotund girder]

Our members levels got rebalanced.

Whom should I contact to get those restored?

[urban aurora]

Same I even have even made the list of all highest levels before levels got reset. wish there was an automatic way.

[tidal flare]

I'll put you in touch with @sage flint to see if you can find a solution 🙂‍↕️
Sorry for the inconvenience.

[tidal flare]

Unfortunately there are no automatic ways to recover the levels in your server.

[brave topaz]

Can I get your server ID?

[rotund girder]

Where can I find that

And can I dm you?

[urban aurora]

turn on developer settings than right click your server

[cursive rover]

Fresh your cache. Ctrl shift f5

[radiant brook]

@tidal flare hello, I heard that probot got hacked is that true?

[cursive rover]

No

[urban aurora]

still nothing

[cursive rover]

Disconnect your discord auth to the dashboard and reauth?

[radiant brook]

Are you sure about it?

[urban aurora]

yes

[cursive rover]

The token didn't get leaked. So yes.

[radiant brook]

Ok thx

[urban aurora]

this logged me out.

and than I relogged using discord.

dashboard doesnt work when i go to any server

[cursive rover]

No you need to deauth in discord

Connected apps in settings

[urban aurora]

this?

[cursive rover]

Yes. I've just looked into it and it looks like the api is broken rn

You're gonna have to wait I'm afraid

[urban aurora]

It started working thanks

[cursive rover]

Oh that's good

[urban aurora]

how about levels getting restored? is there a way or devs doing it?

[cursive rover]

No idea rn

[tidal flare]

Manually

That’s why its so complicated to recover server levels

[proven arrow]

help me guys

[urban aurora]

damn! I'll pray for the people doing it.

[proven arrow]

i can t log in

[urban aurora]

go to user settings > authorized apps and search probot

than deauthorize

[proven arrow]

it still doesnt work

[hard moat]

That didn’t solve my problem

[proven arrow]

bro , i cant log in

who can help me ?

[urban aurora]

idk man it just solved mine I also cleared browser cache

[proven arrow]

<@&675070424748654593>

[muted elm]

Have you managed to catch the probot yet? Or is it still hacked?

[proven arrow]

doesnt work

[cosmic shore]

btw don't :D

[ancient mantle]

I tried it as well and it does not work. I even kicked the bot and reinvited it. What's going on?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[muted elm]

Will things go back to normal today?

[proven arrow]

i neet do work on my community

[cursive rover]

Possibly

[cosmic shore]

dont use probot for now ig

[proven arrow]

oh...

[cursive rover]

Why are you telling people not to login

[cursive rover]

Wait until end of day it'll probably be fine by then

It's still early

[proven arrow]

ok

[cosmic shore]

idk just feelin’ it

[urban aurora]

After all this go to dashboard it will ask you to login.

it worked for me after loging in

browser is brave in screenshots

[raven hornet]

Idk if it will work rn

The bot is down

[cursive rover]

Thank you for reusing my advice lol

[proven arrow]

let me see

[urban aurora]

it works!

[cursive rover]

@stone cloud @lean badger

[cursive rover]

Nope they're alive

[urban aurora]

Oh I think I forgot to say thank you!!! you've been great help

[cursive rover]

It's fine

[lavish prairie]

So can we do it even without having 75k members?

[raven hornet]

It’s offline

[cursive rover]

They're both online lad

[raven hornet]

The status says online but it’s really offline

[proven arrow]

thanks

[cursive rover]

Nope it's online.

[raven hornet]

You can’t use any commands

[cursive rover]

I literally just tested in 2 servers, yes you can

[raven hornet]

Just came back online

[lunar lantern]

I have an issue in one of my servers. So we have 2 ranks/Levels and i asked for staff to remove my lowest one which was 25 that was done. Then i typed to test it out if that would fix the problem but it did not it just gave me back the level 25 and all of our xp goes to that and not the highest level.

Appreciate all the help.

[noble monolith]

899184247074619422

Would be greatly appreciated

[tidal flare]

They’re not operational at the moment

[lavish prairie]

They work for me though.

[tidal flare]

That’s great news! They may be unstable or unresponsive for a moment, but if it’s working on your side that’s good to know ^^

[cursive rover]

Working perfectly fine in my 2 clusters

[tidal flare]

Okay ^^ I’m just saying that in case it’s not properly working ~

[lavish prairie]

@tidal flare?

[cursive rover]

Alr hon

[tidal flare]

Sorry seems like I’ve missed your message. I think this can be done, but this is quite unclear to me, I’d recommend you to ping an admin for this request

[woeful hedge]

Server ID : 963196969130528798

Members Count: 17,984

Before the all data rest :

[surreal glade]

@brave topaz

[stable vapor]

when account level will be back ?

[cursive rover]

In time. Just be patient

[stable vapor]

after 1y ?😂

[cursive rover]

🤷‍♀️ I'm not confirming or denying anything official related to probot

[stable vapor]

so we need someone who's staff to confirm this to us

[tidal flare]

ProBot and its dashboard should he fully operational now.

[cursive rover]

No you need to wait until it's publicly disclosed

[lavish prairie]

Sorry seems like I’ve missed your message.
No, don't worry. I was replying to someone else, but since you're online and replying to everyone right now, I thought it was the same.

[stable vapor]

no we need information

[lavish prairie]

I'll wait for him then.

[stable vapor]

why they store our daya ?

[tidal flare]

No. I can’t share any estimated time but it should be quick

[cursive rover]

You don't need anything for a start

[stable vapor]

so they have to give us information

[cursive rover]

What data di you think is stored

[stable vapor]

u don't know about code 🤔

don't u ?

[cursive rover]

You do realise that discord user IDs are not private information and the considered pseudonymous which means anyone can store them anyone can have them and also the idea that someone having your discord user ID means that you're owed information is completely wrong

[cursive rover]

I'm a software engineer and a security engineer, so yes, I do "know about code"

[tidal flare]

What datas are you talking about?

[cursive rover]

Just ignore them they're waffling 🤣

[lavish prairie]

How many blocks you've placed in Minecraft.

[cursive rover]

I have three Minecraft accounts that all had Java and bedrock on and now I have none because for some reason Microsoft has removed my Java access on every single account

I'm very annoyed about it, cause I wanted to play Minecraft with my Fiancée

[stable vapor]

logging in dashboard it will store (token/email) do u even know whats token ?

[tidal flare]

No user token is shared when logging through the dashboard 😂

[stable vapor]

if u don't know about coding don't talk

[cursive rover]

First of all, it will store a specific token for access, which is only in a oauth token and specific to your website only

That token that you're talking about will only work on that dashboard on that website

You are stupid

And you're proving that you don't know anything

[stable vapor]

go play minecraft

[cursive rover]

respectfully

[tidal flare]

I am going to close this channel guys it’s getting out of control

[calm siren]

no need to insult each other

[lavish prairie]

Weird... Do you may know why it happened?
Also, I think we should quickly close the argument since it's not the right place to talk about it.

[noble monolith]

This is my entertainment though :(

[cursive rover]

Back to the actual topic

[lavish prairie]

No wait, 1 sec.

[tidal flare]

#chat-en is locked for a reason

[cursive rover]

I honestly have no idea I'm very upset tho

[tidal flare]

I’ll be deleting further message of this topic now ty

[tidal flare]

Alright

[cursive rover]

What's worse is I own an mc server too so I can't even moderate or develop anymore 😭

[lavish prairie]

Huh, ok..

Ok, now do whatever you want.

[lavish prairie]

Still wondering why. Asked about it in #chat-int.

[stable vapor]

why u delete my msg?

[cursive rover]

I'm assuming they thought me and X was arguing (we weren't)

But might be wrong

[tidal flare]

People were arguing over staff skills and stuff

[tidal flare]

Yes this is off topic now

[tepid sluice]

@cursive rover has been the reason #chat-en has been closed and know they'll close this one because of them

[stable vapor]

its not its about information about us

[cursive rover]

@tidal flare if ur deleting my message delete this one too lol

[tidal flare]

Guys if no message is about ProBot issue in your server/dashboard there’s no need to send any more messages, thanks.

[lavish prairie]

I thought the main argument was the chaos that happened last night.

Alright then...

[cursive rover]

Favouritism </3

[noble monolith]

I'm curious if it's possible to get some clarity on if the text levels in the server I'm in will be restored or not

I have got mixed messages in here over the past few days

[cursive rover]

It'll be restored but it'll take time

[ancient mantle]

Can you confirm if the bot is now working correct? Because my premium works on the server but I can't access the Dashboard, no matter what I do.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tidal flare]

Well technically yes, but our developer just left the server, so for now we can’t recover anything if our developer is not here 😓

[noble monolith]

All good, thank you

[tidal flare]

Oh really? May you open a ticket so we can talk about that peacefully

Im sorry its not working for you

[gentle ore]

Who keeps ghost pinging in #announcements

[tidal flare]

I don’t even know why our dev left :/, don’t hesitate to ask for updates in this channel alright?

[lavish prairie]

Mate, you should be the last one to talk.

[lavish prairie]

WTF?! Why???

Banned by the bot?

[tidal flare]

Noo

[tidal flare]

I have no clue

[lavish prairie]

Bots got hacked last night, but now it's all good.

[tidal flare]

Hey we can’t recover levels atm

[noble monolith]

All good, I appreciate the answers. Hope this all gets resolved

[woeful hedge]

?!

[tidal flare]

Don’t say the Hack word Kiri will say it was not

[cursive rover]

^ if your dashboard is not loading please do this

[gentle ore]

Pretty crazy

[tidal flare]

😭😭

[gentle ore]

So i presume levels are cooked

[tidal flare]

Not really

[cursive rover]

Wasn't a hack no token was leaked

[tidal flare]

For now they’re in pause

[woeful hedge]

@tidal flare look it

[gentle ore]

But the old levels

[lavish prairie]

Well that's what everyone said, so...

Anyway, sorry.

[tidal flare]

Yes but the situation is tough, our dev has left the server

[gentle ore]

They havent returned yet

[cursive rover]

Wait line left??

[woeful hedge]

Wtf ✈️ ✈️ ✈️ ✈️

[tidal flare]

Yes. (Not by his own btw)

[cursive rover]

Oh??

[cursive rover]

Maybe I can convince anas to make me a dev quicker then I thought /j

[tepid bough]

Noway line left bro

[lavish prairie]

Well someone either kicked or banned him.

I guess you won't say who did it nor what it was, right?

[tidal flare]

I can’t share anything else about that sorry

[lavish prairie]

Thought so...

No problem though.

[tidal flare]

Sorry

Do you need any help with ProBot though?

[raven hornet]

The whole serve is about to get locked again

[lavish prairie]

I just said don't worry.

[lavish prairie]

No, just an answer from @quaint sentinel at this point.

[obtuse obsidian]

hey what happend with all the pings yesterday about a hack?

[lavish prairie]

Looks like it wasn't a hack.

But yeah, last night was pure chaos.

[cursive rover]

Wasn't a hack
Was endpoint abuse

[obtuse obsidian]

oh good, i did instantly kick it from all of my servers and removed its permissions because i didnt have time to figure out if it was just the discord or the bot that was jacked

[golden anchor]

Same.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[golden anchor]

Yeah, in the middle of one LMFAO just commiserating with other folks /also/ in the dark

[calm siren]

i keep hearing that its not a hack, but really is there a point to correcting it? if we want to be technical a "hack" is unauthorized access to data or a system. id say it's technically within that definition.

[cursive rover]

A hack is not unauthorised access

Unauthorised Access is unauthorised access

Anyways this is support, so don't talk about it randomly here

[raven hornet]

#chat-en is locked

[tender canopy]

It's highly likely to cause misunderstandings.
Even if it was just a bot-driven prank, it could easily trigger excessive anxiety || in idiots like me who can't see through jokes.||

[opal cedar]

Guys i need help

I added probot to my server and it says "this server needs setup"

In dashboard

[cursive rover]

That doesn't default this to the general chat

[cursive rover]

^ @opal cedar

[opal cedar]

Im on pc..

[golden anchor]

Then #chat-en should be reopened or an official announcement should be made.

[opal cedar]

I mean phone*

[cursive rover]

Yep and that's stuff you can do on pc

[cursive rover]

Oh okay

[tidal flare]

We can unlock #chat-en , but I really need to trust all of you to not spread hate like the other person did

[golden anchor]

It’s y’all’s call. I get not having the bandwidth to moderate a general chat.

[cursive rover]

@opal cedar this is how to deauth

[opal cedar]

Got it. Tysm.

[golden anchor]

But it’s really unprofessional for your managers to not have made some semblance of an official announcement.

[cursive rover]

To clear cache, I can only advise for Firefox

[tidal flare]

I don’t mind moderating but people were spreading so much hate in this channel…

[tidal flare]

Insulting volunteers, questioning about staff skills and stuff..

[golden anchor]

Yeah, I get that. I’m sorry your hands are tied

[cursive rover]

@opal cedar rate my circles

Wrong person oops

@tidal flare ^^

[tidal flare]

🧐

[tender canopy]

It's my fault.
I was the one who brought up that matter, which should only have been discussed here.
And it took an unexpected turn.
I was foolishly stubborn.

[tidal flare]

Noo it’s okay! 🤗

[cursive rover]

Hey atleast you can take responsibility, look at this as a positive lmao

[golden anchor]

-# Unlike… probot managers… I guess…..?

[cursive rover]

Don't do that

Uncalled for, unnecessary

Causes drama pointlessly

Bully the staff in private, not public

[golden anchor]

What causes pointless drama and endless work for your support team is not putting out an official statement.

[tidal flare]

Kiri don’t answer to that

[rotund girder]

@brave topaz Are you from pro bot team?

[tidal flare]

Please

I don’t wanna close this channel

[cursive rover]

Okay you're not asking for support so change topic or go to a gen chat please

[rotund girder]

@brave topaz Please check your dm.

[cursive rover]

Stop pingin them over and over, also you're not asking for support in here so change topic or go to a gen chat

[lavish prairie]

Ok fine, I won't send GIFs...

And it looks like I forgot about it, 'cause I probably did that in 2022.

[tender canopy]

||Is that really true…?
It was my comment that got the community restricted in the first place, you know?||

[rotund girder]

@cursive rover I need genuine help

Please connect me with Pro bot team member.

[tidal flare]

Here

[brave topaz]

Can we please calm down? Looks like you all want us to lock this channel too.

[cursive rover]

You don't need to ping me on reply & in the message, I'm in chat I'm reading. Also say your issue here and we can help, otherwise use the proper channels to contact staff (e.g tickets, emails)

[rotund girder]

Quick question I don't find the server tag

Where can I find it

Step by Step please

[golden anchor]

Who is not calm?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[cursive rover]

Sure lemme give you a video

[brave topaz]

How can I help?

[tidal flare]

Everyone here

[lavish prairie]

Me just casually talking: ._.

[calm siren]

i admire the self awareness, but you are too hard on yourself. i witnessed the entire convo and you weren't the cause to the channel being locked. 🙂

[brave topaz]

If you don't need support do not chat here

[rotund girder]

Please

[cursive rover]

Same process on computer, but different button positions

[rotund girder]

This is present just in right of my name.

Are you asking for icon

I need help with restoring the levels of my server members

If one can please help me in dm

That would be very helpful

[cursive rover]

That's not what you asked..?

[brave topaz]

I'll respond your DM when available.

[gentle thistle]

Hey the bot dm”d me a bunch of racial slurs

[cunning granite]

how to get this ..

[cursive rover]

Restoring levels will take time but the developers will restore when they have chance, it's gonna take time though

[brave topaz]

Indeed.

[rotund girder]

No problem

But connect with me a POC

who will be my POC

[cursive rover]

POC??

[brave topaz]

@rotund girderc continue in my DM please.

[cursive rover]

Md lol

[rotund girder]

Perfect, thanks!

[tidal flare]

A server you’re in has configured ProBot to send you private message, we did not do that.

[lean badger]

:unlock: #support-en has been unlocked.

[sterile sluice]

Hi, are there any problems with the dashboard? Why can't I do anything?

[cursive rover]

#support-en message

[sterile sluice]

Do you know when it will start working again?

[cursive rover]

Well if you do that, it'll most likely fix for you

If not, you'll have to wait until, probably tonight

[celest jay]

point of contact

[sterile sluice]

I hope it gets resolved as soon as possible

[cursive rover]

oh i thought person of colour 💀

[celest jay]

Same, I did a double-take before I realised

[cursive rover]

lmao

[frozen anchor]

@sage flint i own you a sorry, i have been seeing what's happening lately and it's not easy for you or the mods to take care. Can only say i hope everything gets fixed and calm and thank you for the support you (or any staff) have been doing these days.

[cursive rover]

(they don't batch db users, so yeah it probably is close to 1 billion total rows)

[wraith tangle]

Are there any staff here?

@brave topaz

[floral vector]

Is XP recovery still in progress? 🤣

Meanwhile, my server is automatically leveling up because of the time it's taking to recover. We'll probably have a higher level when they fix it.

[floral grove]

Hey, I added Probot to my Discord with admin permissions. But on the website, when I try to access the dashboard, it always says “This server requires setup.” It can't be because of my permissions, I have the crown. What's the problem? I added it and removed it to see if that would help, but nothing changed.

[gleaming stag]

can i get it back?

[hidden zephyr]

Hello, I am an administrator of a server that sadly got affected by the leveling issue, with our levels getting reset multiple times in the past week or so. Thankfully, it's not resetting anymore, but our levels were never restored. With 4k members, it would be tedious to try restoring it all ourselves.

So, when they get the chance, could a support team member please restore all our levels in the server back to how they were? Our server ID is 1115509575743971390

[lunar lantern]

Anyone? Server ID: 790183492255219713

[remote iron]

Sorry, off topic
Why is the bot added to the server but not reflected on the web? Please tell me the solution.
This was translated using Google Translate.

No matter how many times I reload it, it doesn't show up.

[gleaming stag]

.

[verbal drift]

is the issue still not resolved?

[nimble pond]

Mhm

[limpid vine]

is ProBot down still?

this is what it says for me, after all i did to my server

[cursive rover]

#support-en message

[limpid vine]

that didnt work lmao

[cursive rover]

rip, gotta wait then

[limpid vine]

wait for what exactly?

[cursive rover]

probot not to be crap

[limpid vine]

ah when is it never

always down

[cursive rover]

true that

id recommend you use mine, but that's advertisement & my bots not entirely ready for consumer use

atleast i provide an SLA (Service Level Agreement, basically it means I guarantee the service will be down for a maximum of xyz amount of time based on the %)

[limpid vine]

ah, nice

are they even working on the bot right now?

its been down for about 12 hours give or take

[cursive rover]

🤷‍♀️ good question, kinda doubt it tbh

btw we're prob gonna get muted for talking here 💀

[limpid vine]

ah mb, i just joined didnt know where we can talk at lol

[random oracle]

I got ping in #announcements whats happening?

[unkempt pine]

Idk, but yesterday there were 15 pings in announcements

[steady kettle]

😄

[ashen sable]

Server is setup correctly with pro bots role at the top of the heirarchy, As well my role having adminstrator.

Confused what I did wrong, if someone can help me out please ❤️

[minor granite]

🥀 💔

[ashen sable]

??

[delicate drift]

FINALLY!

[minor granite]

what

[delicate drift]

Yesterday, the server was hacked

And they locked all channels.

[minor granite]

i dont care dont talk with me

stupid washiez admin

[delicate drift]

Alright.

[minor granite]

get a life

[delicate drift]

I'm not!

[delicate drift]

I'm not listing to your commands.

[minor granite]

i dont care go back to higiene were they break ur mouth and dont give u ur money back because they are scammer

[ashen sable]

Can yall move to #chat-en Cus you're just yapping an causing my question/problem to be pushed up

[minor granite]

Cuz*

[delicate drift]

Stop.

[delicate drift]

Help this guy cmon.

[minor granite]

what ur going to do call an admin u can't 🙁

[delicate drift]

Leo your like a child.

[minor granite]

🤡

[delicate drift]

[minor granite]

your like a clown

[ashen sable]

My question/problem since these fuckers are yapping

[delicate drift]

How is that so I will no longer reply to you.

[delicate drift]

You are.

[ashen sable]

that level of ragebait doesn't work on me

[minor granite]

dont worry hes brain damaged

[ashen sable]

Can yall stop Fckin replying to me, holy

I don't care about yall, Just trying to get help

[limpid vine]

It’s been down for about 12 hours

[ashen sable]

thank you, Any reason why?

[limpid vine]

no clue, i dont think they are working on it either

[ashen sable]

So this bot is dead?

[limpid vine]

i mean yea id think so

[ashen sable]

Nice, An this bot actually looked pretty decent

[limpid vine]

it is when it works

but they got hacked yesterday, and then it went down about 10 pm est

[cursive rover]

jsyk, roblox games aren't able, or allowed to refund any robux as it's against tos and impossible unless they give you their own robux :)

[minor granite]

i just want to let you know that i was trolling please ask chatgpt before saying things wich are really awful

[full turtle]

There have been a few servers hacked recently, probot is has had some issues with leveling system as well. But we hope that they will all get it resolved. Soon.

[limpid vine]

highly doubt they will get it fixed

[cursive rover]

???

[steady kettle]

, K = /^(?:(?![^:@/?#]+:[^:@/]@)(http|https|ws|wss)://)?((?:(([^:@/?#])(?::([^:@/?#]))?)?@)?((?:[a-f0-9]{0,4}:){2,7}[a-f0-9]{0,4}|[^:/?#])(?::(\d*))?)(((/(?:^?#)/?)?([^?#/]))(?:?([^#]))?(?:#(.))?)/
, Z = ["source", "protocol", "authority", "userInfo", "user", "password", "host", "port", "relative", "path", "directory", "file", "query", "anchor"];
function parse(t) {
if (t.length > 8e3)

shoutout to probot ill be having fun

[nocturne flax]

👀

[tired venture]

came in to ask for help about probot server setup, I still can’t get in and uh. is this bot screwed? I kicked it thinking it was bugged on my end

now I read it’s down and I had it added for auto reply purposes

[steady kettle]

probot is now mine

[wicked quarry]

💀

[shut temple]

Could someone please open a ticket for me?

Premium Tier 2 Server: 264782664937111552

It appears the developer who was handling our previous ticket (EN-2782, Louie – TFP) was banned. Their last message was seven days ago, which matches the standard message deletion window for bans. Could you please either add me to that ticket or open a new one if necessary?

[cursive rover]

imagine posting half-assed code that's mostly just regex

[deft jackal]

I probably missed this but has there been any eta been given for the levels to return since the status update 10 days ago ?

[shut temple]

Apparently you need to request it back

[deft jackal]

there's nowhere to request it

[spiral forge]

Hello, can someone help get me out of this loop? I go onto my probot browser, into the server the bot is already invited to and set up in, but the website always says "This server requires setup". I've been using probot in this server for a while already, idk what's happening. What is going on and how do I fix it?

[limpid vine]

its been down for about 14 hours

i dont think they are fixing it

[spiral forge]

oh, damn. I didn't get a notification about this. I am following the status channel, and I got nothing.

[limpid vine]

they havent said nothing about it being down

they have been quiet, they had gotten hacked yesterday and it was down for a couple hours then this

[gray lodge]

Correction: English support is being quiet

I see other support teams that arent EN responding lmao

[limpid vine]

true

[gray lodge]

So either EN support is low prio or EN support themselves dont care

[limpid vine]

true also

[twilit dove]

So #support-en do you have any updates or am I gonna have to fine a new bot

[dim shale]

Is there a way to open a ticket, as I want to share something that I would rather not make public.

[tidal flare]

Hey, @stone cloud and its dashboard should be fully operational. If not, please send us a screenshot of the issue you're encountering.

[nocturne flax]

why ping the channel?

[tidal flare]

This is a Premium feature only. May I know what kind of information you want to share?

[dim shale]

A bug that people could exploit

[limpid vine]

i call bs

this isnt fixed

[twilit dove]

Don’t worry about it

[covert crag]

All servers of mine have this.

[tidal flare]

Have you tried kicking the bot and inviting it again?

[deft jackal]

Is there an eta on when levels will be back ?

[tidal flare]

You can send me a DM about this.

[covert crag]

Have kicked and brought the bot back in, nothing.

[tidal flare]

Does ProBot have admin permissions?

[covert crag]

Indeed.

[shut temple]

Could someone please open a ticket for me?

Premium Tier 2 Server: 264782664937111552

It appears the developer who was handling our previous ticket (EN-2782, Louie – TFP) was banned. Their last message was seven days ago, which matches the standard message deletion window for bans. Could you please either add me to that ticket or open a new one if necessary?

[spiral forge]

That's what I see too

[limpid vine]

it wont fix

after kicking the damn bot it still wont work

[spiral forge]

I really don't want to kick the bot, because don't you have to set everything up again??

[limpid vine]

i just did and it didnt fix

dont do it

[spiral forge]

thanks for the heads up

[limpid vine]

i really hop i dont have to redo everything

[limpid vine]

no problem

[limpid vine]

so what do we do now?

it didnt work

[tidal flare]

That's strange. I will share that to the team and I will update you ASAP
Sorry for the inconvenience

[limpid vine]

been like that for awhile now, you have had many users since last night talkin about it and now yall wanna do sum

thats crazy work

[covert crag]

It has been like that ever since the hack yesterday for me.

[pulsar raven]

i stuck

i invited probot but what?

[covert crag]

All we can do is just wait.

[tidal flare]

I'm really sorry for the inconvenience guys

Unfortunately I'm not a developer and I can't fix anything, I can only help you

[pulsar raven]

😭

NAH

another server is ok but my server😭

[gaunt harbor]

<@&675070424748654593>

[lone root]

infinity loop 😭

[round pivot]

there is currently an exploit using the website which is probably what happened yesterday ig

[frail gust]

When i set xp it shows up as normal in the /top text but it does not change in the general /top command

[shy violet]

Hi, I'm aware of the overall situation... so the text exp were restored, but what about the voice exp? On my server voice exp still haven't returned, and I'd like to know if it can be restored, or if I have to wait a little longer. Losing years of levels would be a shame :/

[round pivot]

you can always do a setxp voice but it would be harder for servers with high members quantity

[hollow sinew]

is the bot down again?

[shy violet]

I know last voice exp from like 10 members... we have around 50... so not the best solution... then I guess I can only wait or just let it go and think of it as some sort of "great exp purge"
Thank You for the response

[gaunt gust]

when will the levels

be back up

[hollow sinew]

you have to contact them directly i think, with your server id

[gaunt gust]

oh

so many servers/user
how do we contact them lol

[shut temple]

Could someone please open a ticket for me?

Premium Tier 2 Server: 264782664937111552

It appears the developer who was handling our previous ticket (EN-2782, Louie – TFP) was banned. Their last message was seven days ago, which matches the standard message deletion window for bans. Could you please either add me to that ticket or open a new one if necessary?

[tidal flare]

I don't know why we should add you to this ticket since you're already in this ticket

[shut temple]

Hm?

[tawdry bolt]

Hi, we saw Probot discord and bot was hacked yesterday, is it fine now ?!

[shut temple]

This ain’t a ticket, this is a support channel

[tidal flare]

I mean the EN-2782 ticket.

[shut temple]

I ain’t in it, Louie is

[tidal flare]

So Louie is not you

then why should I add you in this ticket

[shut temple]

I’m an admin, and your team is running around in circles, we’ve been paying probot for a While now and now the one person who was helping us appears to have been banned and your statements retracted

[tidal flare]

Okay I'll add you

[deft jackal]

how can we open a ticket? it just keeps saying interaction failed

[nocturne flax]

Hello

can someone help me

i gave the bot admin permission

but i still face this sentence

[shut temple]

Alrighty

[modest tiger]

<@&675070424748654593> please can you restore our servers Leveling system 978035215052202105 Thanks

[calm siren]

they appear to still be having issues, there is no new announcement

[mild coral]

hi

[verbal vapor]

I want to manually reset the xp in my server. Is there way to prevent that work being undone by yet another reset?
Or can you restore my servers leveling system? (where do you guys get that number)

[trim saffron]

same issue

[prime girder]

Hey, so the xp issue is resolved or not, cause when the "purge" happened i did /reset just for giggles, i thought if the data is broken it will be restored from some time before, how can i approach that?

[nocturne flax]

make sure dev mode is on and right click the server to copy sever ID

[grim slate]

So are we gonna get an updated announcement or message in #status to explain the level reset situation? This whole thing is so frustrating and confusing.

[hidden brook]

Hey there I just lost my level how can I get it back?

[white schooner]

????

[tidal flare]

Guys no need to spam. I will help you one by one

[hidden brook]

Thanks queen

[white schooner]

we all need the same answer

[tidal flare]

Hey, for now we can't restore server xp. And only administrators can use the /reset command

[tidal flare]

Hey, I'm not sure to understand your request

[wild rose]

Is it just me. Or are the bots taken offline And you all refusing to publically state that you were Compromised and some third party gained access to your bot?

[tidal flare]

Unfortunately I have no idea about that. I really hope they will announce something in #status soon

[wild rose]

I don't mean any hate, just a genuine question. Since I now need to setup another bot to handle moderation as a backup

[grim slate]

The message in #status says "Our team have been able to resolve the issue, and bots are back up online along with levels."
yet we have to come in this channel and look for admin messages clarifying that theyre only fixing servers that have over 75K members (which IMO is wayyyy too steep of a requirement and screws over the majority of the ppl that use this bot)

This whole situation is so frustrating and feels unprofessional for a bot of this size

[tidal flare]

I don't know since I am not a developer or an administrator, sorry

[tidal flare]

User level?

[tidal flare]

Wait, you've already asked for support in #support-ar

[cursive rover]

Dude I literally described the fix

[grim slate]

so where are they then?? Address the situation.

[hidden brook]

I hate slowmood

[tidal flare]

I can't help you with that since only Anas is responsible for this

[tidal flare]

Sorry but you'll need to stick to your main language support channel

[white schooner]

what abt me?

[wild rose]

Im going to be honest. Anas is probably busy or hasn't gotten word from developers since they are probably looking and currently doing Damage control after what happened tomorow

[cursive rover]

1. Deauthorise ProBot from your account on discord (Settings -> Connected Apps -> ProBot -> Deauthorise)
2. Clear your cache on your browser (Depends on your browser but usually Settings -> "Delete site data and cache")
3. Re-login to the dashboard
4. Done

[hidden brook]

Actually I wanna do the steps here

[cursive rover]

It really is not that hard

[wild rose]

Would you say this is accurate to why they are not updating Dyllan?

[tidal flare]

I saw 4 account sending the same message so I'm easily guessing you are probably speaking the same language or you're the same account

[wild rose]

Since it makes the most sense

[white schooner]

no..?

i saw the message

and it was telling the same problem as me

[tidal flare]

Oh yeah I've seen that

Thanks

[white schooner]

so i just copied it

[tidal flare]

I don't believe you

[white schooner]

and you deleted it

naah this is just diabolical

[tidal flare]

there was 4 accounts sending the same message in a minute

[white schooner]

is there any other support than you?

[cursive rover]

You're bickering on discord

It's pathetic. If you need help, say what you need help with and someone will try to help if they can

Other than that, shut up and go to #chat-en or your respective channel

[wild rose]

There is. They just aren't around at the moment

Wait

what the hell

[hidden brook]

What do you mean by that?
Do you mean am I spammer or something like that?

[wild rose]

@stone cloud

Why isn't it at the top of the Role list?

[cursive rover]

No, he thinks you're an alt. But that's not why you're here

[wild rose]

Reinvited Apps and forgot the role?

[cursive rover]

You're here for support, so ask what you need help with, and if someone can help, they'll help.

[cursive rover]

Yea.

[hidden brook]

Getting back my level xp

[cursive rover]

Okay that's easy that's been discussed prior.

You can't. Not yet.

[hidden brook]

Oh man

[cursive rover]

The developers will roll back the XP lost when they get around to it.

[tidal flare]

Actually no. The ProBot role is lower to let managers moderating the bot

[cursive rover]

Okay.

Doesn't matter.

Yeah okay censor me

[tidal flare]

You're no one to tell me what to do

thanks.

[cursive rover]

@quaint sentinel He's censoring pointlessly again

[tidal flare]

Seems like you have already asked in #support-ar. We appreciate your patience 🙂‍↕️

[cursive rover]

Btw.

[vast oak]

we like dyllan he freed me from automod

[tidal flare]

I'm not sure to understand the meaning of your message

[hidden brook]

But I can NOT seend pic there

[prime girder]

Sorry for chaotic typing, So chronologically:

1. The lvl reset happened
2. I did the /reset command so my xp was reset by me
3. I thought the probot will rollback data but it did not happen

[harsh oar]

is probot hacked?

[cursive rover]

no.

[tidal flare]

No it's not

[harsh oar]

uh you are not support

[cursive rover]

And?

[brave topaz]

@cursive rover hi there, can we leave the support team to respond users while we're here? Thanks.

[cursive rover]

Don't you start too

[harsh oar]

ok

[cursive rover]

Be happy I'm helping people when none of you are

It's an open support channel

[harsh oar]

its not

[cursive rover]

Stop trying to censor people who are actively helping all the time

[brave topaz]

Read the screenshot you sent please.

[vast oak]

kiri clearly meant it is open to the public rather than being private tickets

[cursive rover]

I'm not waiting for dyllan to spend 40 minutes replying to a message with incorrect advice

thanks

[cursive rover]

^^

[tidal flare]

It's close to this. Actually there is a one month old backup right now

[harsh oar]

ok ok

[white schooner]

can I get my levels back? thank you

[cursive rover]

You can't. Not yet.
The developers will roll back the XP lost when they get around to it.

[brave topaz]

I won't ask you again @cursive rover

[tidal flare]

Apply as a support member then

[cursive rover]

Seriously, stop it

Like you seriously need to like, step back from discord

[prime girder]

Do i need to write to someone/ do something to get this backup back, or just patiently wait?

[cursive rover]

Actually I'm just gonna dm anas all of this, better result than dealing with you

[tidal flare]

I'm afraid the /reset command permanently resetted all the xp in your server 😓

[hidden brook]

Are you bot or something like that why you still sending the same message

[calm siren]

Kiri, I will only say this once because I dont want to add to the drama. Your messages have continuely came off as attitude and egotistic. I appreciate you helping others, but please stick to being constructive. Also please respect others, especially the moderators. I feel your messages can push people away from this server.

[cursive rover]

Bc there's multiple people asking the same question over and over, I'm not typing it over and over when I can just copy paste it

[brave topaz]

I think if there's only someone helping is better and less confusing for users.

[prime girder]

Even backups are no go?, sad but okay, thanks for explanation 😄

[harsh oar]

#1430252620295045231

[hidden brook]

I see

[tidal flare]

Can you send me your server ID? We may be able to recover your datas.

[white schooner]

we can't send any images to this thread

[prime girder]

257532279201464325

[cursive rover]

Okay then, @brave topaz @tidal flare, I feel like you're abusing your power and pushing people away from being supportive. I feel like you should stop trying to push me away from supporting others. I feel like neither you or Dyllan actually appreciate the idea of support.

Is that better shilo /srs

[harsh oar]

i can do it for you

[tidal flare]

Thank you, I will forwards this to the team, and I'll update you once I get news

[hidden brook]

Is that allowed @tidal flare?

[white schooner]

please do so and mention me with the image.. love you rayan

[prime girder]

Super, thanks

[cursive rover]

How is he gonna send the images when you can't

[harsh oar]

why not

[cursive rover]

You have no different roles

[hidden brook]

I’m just asking

[cursive rover]

He has the same permissions as you

[hidden brook]

I wanna know if is that allowed

[finite kite]

P@hidden brook

[hidden brook]

Yeah?

Wrap

[tidal flare]

yes it is as you should send an image in order to share your level

[hidden brook]

I can NOT send any messages or image right there

So is it allowed to let someone else send the image instead of me?

@tidal flare

[next mason]

so is there potential for a rollback to this one month old backup?

[little shoal]

Hello! Is there any chance you could recover my servers levels pretty please? This is my server ID 991392178595172482
I'd be massively appreciative if you sorted this out for me. ❤️

[obsidian quiver]

In these two images, a small difference in XP can be noted, which was lost after losing the recent backup. If you need something that shows this more clearly, just ask and I'll send it over :)

I came to ask a question:
Is it possible to restore the most recent backup of our server?
(Server ID - 673347608563023892)

[formal remnant]

The bot is safe to use now.

؟

[tidal flare]

We have already implemented this backup.

[elder eagle]

yo kiri these people dont care about their users. No communication on their part (conflicting information) So many people asking stuff and no response. For ur own well being id advise u to stop simply because of thr lack of influence / response from the staff towards ur helping

its pointless

[tidal flare]

Hey, I'm forwarding this right now! I'll update you as soon as possible

[elder eagle]

but i see you

[tidal flare]

Hi, I'm also forwarding this to the team ^^

[broken ledge]

Will there be a statement about the hack soon?

[tidal flare]

Hey, yes it is.

[tidal flare]

Hey, unfortunately I don't know. Only managers can announce this

I wish they could make an announcement too

[south cape]

if i send my server id will they be able to backup the levels better than 1 month?

[tidal flare]

You can send me your server ID so I can transfer this to the team.

[bronze vortex]

How do I go back to level?

[south cape]

yea but like if i send it will they back it up to what it was origianally or a 1 month backup i dont want a 1 month backup "server id" (1369337068655874078)

[elder eagle]

im not a part of staff or anything but i seen that they deleted messages talking about the hack. Tbh i do not see it as an appropriate response to a hack considering it affects 10 million servers. I think thr later the statement is the worse it looks

[tidal flare]

No it does not affect 10 millions server, and it was not a hack

[elder eagle]

what was it?

[tidal flare]

An endpoint exploitation, Kiri can enlight you on this

[elder eagle]

didnt probot get hacked?

[elder eagle]

can you tell me?

[tidal flare]

I'm not a developer so I don't know the exact terms for it, I don't wanna be wrong about some things so I would rather let a developer explain to you

[elder eagle]

when do you think well get a statement about it? Or do u think it will be unlikely if it is not that important since its not a hack

[tidal flare]

Well I don't really know. I wish managers could make an announcement. But again, I can't help with that :/

[elder eagle]

aight ty

[vast oak]

In simplified terms endpoints are what your dashboard sends requests to so that when you press save or try to load some data, ProBot can actually do that. One of these endpoints allows sending messages in servers for that embed builder feature. An oversight in that endpoint allowed users to send messages who should not have been allowed to. What has not been confirmed by higher ups is if that exploit was only affecting that endpoint or the entire dashboard backend

[elder eagle]

do you know why they would remove messages talking about it?

[south cape]

@tidal flare

[elder eagle]

i see ty

wouldnt that also be considered a hack though? Or is hacking a whole other thing?

[tidal flare]

For now our dev isn't available, but I can still forward this to the team so it's prioritized

[south cape]

thanks, just dont want a bad version of a backup thats all

[tidal flare]

It's more an abuse of vulnerability

than gaining unauthorized access

[elder eagle]

i see

[tidal flare]

I have no clue

[vast oak]

Hacking and exploiting are related but different. Provided this information is accurate, what would have happened is:

• A user figured out how to send requests without proper permission checks in place
• The @stone cloud bot itself, nor their database or physical servers have been compromised
• The scope in this case would be limited to being allowed to perform actions that only specific users should be able to perform

[elder eagle]

i wish yall luck and strength, bet these last weeks have been kinda tuff especially with all the miscommunication

[tidal flare]

tough not tuff 😭

[elder eagle]

lol mb 💀

I switch up the 2 especially if my hands are too tired to type

[tidal flare]

Yeah these last weeks have been really tough, especially for the support repeating 24/24 that developers are on it haha

[elder eagle]

thats because there isn’t enough updates, from my pov its so unclear whats going on/what to do

[tidal flare]

I completely understand your point of view. I'll try my best talking with managers and we'll see if they can announce something soon

[elder eagle]

i remmeber like 2 days ago people were saying u have to be premium or e 75k members
and then all of a sudden its not the case

[tidal flare]

Well some admins apparently set this rule to avoid mass request, but our Lead confirmed us it's not the case and we actually take everyone's request

[elder eagle]

i seen people talk wbout getting harassed by their server cuz lvls were gone, so we all under a lot of stress too

i get it’s embarrassing losing everyones levels but i feel like even if things aren’t directly your fault (amazon crash) people should still own up to it. The status still says that everything is resolved even though its clearly not

[tidal flare]

I'm just here to help, only developers are responsible for what they've done in the code

[elder eagle]

thats why it was a red flag for me when they deleted msg about the exploit when the right thing to do was let everyone know what was going on instead of covering it up

[elder eagle]

oh mb im referring to devs/lead staff

its a tough time for probot and even if lvls go back to normal with all this confusion going on i doubt things will ever be the same. Regardless, i wish yall the best of luck and all the energy and strength needed to overcome this

[cursive rover]

Ping me btw

[cursive rover]

There is/was a HTTP endpoint (API route) that wasn't properly secured, which allowed bad actors to send messages as the bot to specified channels

[elder eagle]

ty

[ancient mantle]

How to get rid of the loop "This server requires setup.".

[stone cloud]

We noticed that you are a premium user, for faster response go to #premium-support