🤝│community-troubleshooting

[clever pilot]

Is anyone else on Xbox having an issue where when you try and load into a game it just sits at the loading screen and does nothing. I have uninstalled and reinstalled PUBG twitch i have hard reset my xbox and I have even restarted my interent. Nat type on my xbox is open and I am not having this issue with other games. I can watch twitch streams just fine so i know it is not my interent.

[inland flare]

Is there any possibility to have regular players join as observer in custom games? Preferably multiple?

I want to setup a tournament with amd for friends where 2 of them want to cast each game.

I know that the host could join as observer but I would prefer to stay the host and even when I would let one of them be the host, that would still only result in one observer, not two

[potent lily]

Should be able to have the spectator section off to the right hand side iirc

[vast vapor]

!roles @placid musk - See below!

[regal vapor]

Select PUBG Discord server roles in #📫│role-select to access region, platform, and eSports related channels, including looking-for-game, clan recruiting, and troubleshooting.

See #🌎│language-select for the language roles to unlock the available non-English chat channels.

[serene crag]

@devout mesa uninstalled and reinstalled and it let me play one match and froze on the load screen when the match was over 😭

[potent lily]

Did you try to hard restart your console?

[serene crag]

Yep.

It just did it again. Will not let me in the pregame lobby. Loads into the initial lobby just fine but when loading into a match it just freezes. My teammate is in the game and he says he sees me but I am stuck on this

The little helmet in the corner stops flashing which is one indicator that it's not loading anymore

[potent lily]

Did you do all the steps mentioned above?

Cause if you have tell support not the community manager

They’re not gonna pass it along

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[serene crag]

Oh word. Will do. I have yes.

[serene crag]

I submitted a ticket. It will not load me into fpp or tpp. It let me play one single game but I cannot join or rejoin a single other one.

[clever pilot]

I am having the same issue as well

[potent lily]

Same steps

[clever pilot]

Yep I uninstalled and reinstalled twice, I hard reset my xbox. I cleared out my alternet mac address on my xbox i even restarted my modem and router and nothing seems to work

I also submitted a ticket with pubg

[potent lily]

It’s rough I haven’t had the experience myself but that’s all we can do

There’s not a pubg console mod to help anymore

That channel did wonders but they got rid of it and the guy. Now it’s just “did this help you? Maybe it’ll work for my issue”

[clever pilot]

I even have clips from my stream showing the steps I did because it would not let me play

[inland flare]

we didnt manage to get people in there and join it

at least they told me they cant

[potent lily]

Interesting

[inland flare]

do you know somebody that managed to join there? 😄

[potent lily]

@pseudo root I think was the one who set up many customs for their war games

[inland flare]

I managed to do it

You need to click people as host and then click on observer to move them

I tried dragging once but did not bother to try moving people like that 😄

Ty for your help

[pseudo root]

Now you managed it. Good luck. FYI, I haven't done the part where I could have put players in observer spots.

[floral ibex]

someone know where i can report when i dont get reward for wining zombie mode ?

[viral monolith]

how can i check current server im playing in

[potent lily]

You can’t

Doesn’t pop up anymore

[potent lily]

Would be support

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[lucid copper]

Has anyone else noticed a lot more stuttering when using vehicles, especially gliders lately?

Not graphically, but the vehicle just kinda rubberbanding back and forth, and not able to increase top speed enough for liftoff

[snow cloak]

I got stuck in a fuel station on DEston, tried to climb on a truck, fell down and got stuck "on" the truck..

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[median garden]

My game is getting stuck on loading screens every time I try to load into a normal match, my friend is streaming and my player model appears on her screen for about a minute before disappearing. I loaded into a TDM and then it froze loading back to lobby. I loaded into a training mode and froze loading back to lobby. I am on Xbox Series X.

[potent lily]

Try all the tips in pins for Xbox?

If so go to support

[swift shadow]

Same

@median garden please ping me if u find a solution to it. Would appreciate it . I tried everything,

[graceful osprey]

Reach out to pubg support if you've tried everything.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[jagged spade]

does anyone know how to stop pubg from automatically enabling vsync

its turned off in the game settings but when i look at my fps using afterburner its still capped

[uneven kernel]

driver settings?

[jagged spade]

vsync is off in driver settings too

i even turned on "always off" for vsync

[nocturne sun]

change ingame settings, upload the settings to cloud, restart pubg

[jagged spade]

still same issue

thanks though,

[nocturne sun]

do you have an nvidia or amd card?

[jagged spade]

AMD

[rotund holly]

Trying to figure out an issue maybe someone would have an idea.
I switched to fiber optic few days ago, had few games with normal to this area of 50-60 ms on average.
Last 2 days I have most games over 90ms and 130ms+ on ranked. Not using vpn or anything of the sort. Friends of mine that are playing close locally have a normal ping but I still experience a very bad ping.
What could be the issue, and what could be the solution?

[stuck wasp]

why is my cpu (i3-13100f) goes to 100% but seeing video of benchmarks with the same CPU it is lower?

[forest reef]

I'm currently having issues with being stuck after the game in loading screen, sometimes it takes ages until I reload the game, I reinstalled the game and everything

[sterile kraken]

Idk if anyone else is having this issue on console where you can't load into the game just stayed frozen in the loading into match tried Un-installed and installed agian also move where it was located in my console but nothing help. This is on latest series x console

[proper estuary]

I can't log in. Someone please help me

[copper grove]

hello, i have the following issue:
when i start up the game, CPU usage goes up to 100% (even in the lobby), and the game crashes/BSOD
this happens every time
last time i played around 8 months ago this issue wasnt there
game is capped at 60fps

i have I3 8350k CPU

i would appreciate some help, i cant play at all
thank you!

[fast grotto]

Windows and graphics card drivers up to date?

[copper grove]

i think so but i will double check

there are some updates i will dl

[copper grove]

ok updated

i will try the game

[copper grove]

it still goes up to 100%

[fast grotto]

Hmm

[copper grove]

can RAM affect this?

incompatibility or something?

[fast grotto]

If the clockspeeds are unstable

Same with if the cpu is overclocked

[copper grove]

they are not overclocked

everything is as it is 😐

[hoary radish]

Have you resolved it now?

[hoary radish]

If the loading is repeating in the photo, try the method below.
(However, I’m not sure if it's the same as in Korea.)

Windows+R > cmd > Run as administrator.
Paste the following content one by one and press enter.

ICACLS "%LOCALAPPDATA%\Tslgame\Saved\CohCache" /reset /t /c /l

ICACLS "%LOCALAPPDATA%\Tslgame\Saved\CohCache" /setowner Administrators

%WINDIR%\System32\WindowsPowerShell\v1.0\powershell.exe "Add-MpPreference -ExclusionPath '%LOCALAPPDATA%\Tslgame\Saved\CohCache' -Force"

[ashen crypt]

i have issue in game lobby. the crate i try to lick won't open

[potent lily]

Literally multiples. Email support

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[ebon bridge]

does anyone know why my friends game crashes after he started it? Seems like an anticheat problem, he reinstalled it but it didn't work

https://cdn.discordapp.com/attachments/286753650276171787/1302659332403630150/image.png?ex=6728eb8b&is=67279a0b&hm=023d25c4be4d324baa557adf16e8f561211789d895c7608dceaf7ad44fafdf48&

no direct x activated

[hoary radish]

Search for %localappdata%\TslGame\Saved\Config\WindowsNoEditor in the Windows search bar and double-click GameUserSettings to let me know what is written next to GraphicsAPI=

We also need to know if it's overclocked.

Please also provide the PC specifications!

[strong anvil]

Hello, our whole squad just got disconnected from the game, and we cannot reconnect

[cedar niche]

https://medal.tv/games/pubg/clips/iZ9hitYI1cNhnnio0 had this clip for a week this is a bug right

[broken notch]

i'd love that happening to me

[cedar niche]

it was stuck or going extremely slow at first

so idk

just thought id show it cus it looked like a bug

[jovial python]

Every time I make it to the finals, my heart jumps

[fallow ocean]

can't troubleshoot that

[jovial python]

pangpang sounds

[vast vapor]

Could be bug, yes. Also happens when the glider hits a crate parachute.

[vast vapor]

When you "licked" the crate, it might have short-circuited something. ;-)

Did this ever go back to normal?

[ashen crypt]

Nope still stuck

I contact no answer yet

[vast vapor]

That sucks

[ashen crypt]

I guess I miss 700 g coin because of it

[vast vapor]

Hopefully they'll agree to restore the missing g-coin

Did you try a clean reinstall?

[ashen crypt]

Tbh I only gave 6 hours left before it close but for some reason the lobby crate won't open. No matter how many time I try to click

[ashen crypt]

Did that remove PUBG then dowoad again and still stuck sigh

Other symbol works fine but not that crate unfortunately

[vast vapor]

Almost sounds like a server-side / database bug at this point.

🤞 Hope they get it fixed for you. Keep bugging them daily until they do.

[ashen crypt]

You think I play twice in row hunger left behind Tigger the stuck?

[ashen crypt]

I want sent daily but not want get ban for it

[vast vapor]

No; that wouldn't be related.

[vast vapor]

You won't get banned for follow-up emails if you're polite.

[ashen crypt]

Ok I will sent message again. Hopefully they respond

[vast vapor]

If you have any alerts left on the alerts menu, the Bell button, that leads to one of the events, you could try clicking that alert and see if that takes you to the events page.

[ashen crypt]

No alerts atm and the button functions fine. Later will open PUBG again and check 👍

[vernal radish]

is there another fing bug now, cannot split items ctr + right click does nothing now..

cannot find anything other then people saying find this keybind which doesn't exist anymore and its now called "select item quantity"

bound to several keys and wont split smokes, heals etc

can only do half with alt + right click

[vernal radish]

OH WELL fixed it by setting everything back to default settings.... not a single keybind was different by now it works.. nice bug

[steel jacinth]

Sorry to hear about this inconvenience but glad to hear that it works now and thanks for sharing how you managed to make it right again.

[zinc socket]

Tell PUBG staff the anti cheat sucks.

Love capping my CPU

On my higher end computer.

Monster hunter (yes the new one)? 20-30% CPU. PUBG? 85-90% capped out at 100% overall use. The difference is the anti cheat.

It is a problem.

[jovial python]

which channel in PUBG update news

[vast vapor]

Normally #🎺│service-announcements or #📯│general-announcements . But usually the news comes out faster on the PUBG Twitter feed or website.

Ah; there's also #📝│patch-notes . :-)

[potent lily]

Have you done all the troubleshooting steps in the pins?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[dreamy gazelle]

how to fix after finishing the game it stucks to a splash screen

[wintry ether]

its been a year since the return back to lobby issue not fixed for Indian PC Players, we tried to change ISP and buying VPN. The results are mixed, for me ACT Fibernet is giving High Ping but instant back to lobby, after switching to JIO Ping is 40 but return to lobby is 30 to 45 sec.

[drowsy yarrow]

I just bought 1000 g coins and I says I get 1000 bonus g coins with it but I only got the 1000, where can I activate the other 1000?

Or is the event not active yet?

Thanks in advance for any help given

[wise totem]

Where does it say this?

The x2 gcoin offer won't be on for another 10 hours or more

[astral galleon]

Steam says theres a 9GB download ready for PUBG, my drive got 30GB avalible, and yet..?

[vernal pine]

hey what happend between yesterday and today in the update to mess with controller setting on pc ?

I jump out of the plane and can’t control parachute or in game menu any more all from the game getting new survivors pass ?

[vast vapor]

It's the 9 GB plus a second part somewhere around 39 GB.

[vast vapor]

Every update introduces new bugs features and some bugs; it's inevitable. Try taking a screen video, and report it to support. (See below.)

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vernal pine]

Just revert patch

[vast vapor]

Nobody on this Discord has that power, sadly. If you want to suggest that, I'd advise contacting support.

[steep ivy]

Anyone having controller issues tonight after update?

[potent lily]

Scroll up

[rain tiger]

oh yeah, wrote a ticket already, and remembered that i wanted to say it here first. My after 3,5 years costum buttons are working - but no more navigation in menü, controller button section is missing there, (wondering, cause over that one I made the changes for color's of redicles), right stick speed is at slowest . . . no chance for me to play with my after 3,5 years and in last week 6 assign mouse thumb keys now. Now that i could play significantly better, i can't and won't think of, what better hasn't happend or is happening. And i thought to myself kinda last monthes, hopefully they don't do that . . .⚡ kinda niche, but i loved it that way especially movement. can't think of 4 buttons. not the way for me

[sick wyvern]

@steep ivy yes ! Same I can't get mine to work neither

[clever glacier]

yes,games cannot be played with a controller now, and the controller UI is gone.

[cerulean wind]

i cant open pubg. i reinstall windows but its not gonna fix the problem. i try download it from Epic Games but it also not gonna help me.
if you know how fix it please help me.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[sick wyvern]

@clever glacier is it gone permanently or just something they missed do you know ?

[steep ivy]

Ok, I was just checking. I am almost positive it’s pub g cause the controller it self is fine.

[steep ivy]

I sure hope not! I have spent hundreds of dollars on pub and love using it with my controller. Hard to game with nails with mouse and keyboard board. I was happy with my controller settings

[sick wyvern]

@steep ivy yea man same! I had the type b settings.. I disable the steam crap lol. I'm like that meme on mouse and keyboard 🤣. The cat playing piano has

[steep ivy]

Hopefully they fix it, seems like it would be fine if they just put it back, for me it’s like it’s trying to figure out which to use. Almost like it has us doing half keyboard and mouse and half controller. Can’t fallow my clan members and when you land and pick up a gun the turning is like having a dur moment in slow motion.

@sick wyvern

[sick wyvern]

@steep ivy yea man, it's awkward and my aim is off, I can follow pretty decent and handle the recoil also. I get m&k is better, but I'm old school console gamer. Not that I'm that old lol

[vernal pine]

i hope if they do fix it and it takes longer than 24 hours they award extra pass days for the dailies we missed because of there error

[steep ivy]

Oh trust me I get it! I’ve trained myself on controller, This game with be the death of me sometime I swear.

[steep ivy]

I doubt it lol. There becoming more and more greedy with compensation lol

[daring jolt]

having the same issuse right now as well

[vernal pine]

im wondering if its old model controllers having the issue

[daring jolt]

idk

well guess im taking a break form pubg until they fix it

[vernal pine]

mase well wait till pubg 2 now am i right lol

[daring jolt]

l.ol

[steep ivy]

Pretty much, I am just glad it’s not just me. I’ll just practice mouse and keyboard in arcade hot drop mode lol. 😂 free kills lol

[unreal onyx]

Bring this back

I'm lost without it

[clever glacier]

@sick wyvern I think it might be a bug caused by the update, because the controller can still perform some actions, but the UI is gone, and I can't use the map or settings.

I really enjoy playing PUBG with a controller. It offers a different kind of fun, and I hope it can be fixed.

[unreal onyx]

I CANT FIGURE IT OUT ON STEAM EITHER

THEUY HAVE ALL THESES LAYOUTS WITH CRAP SENSITIVITY

[wispy pike]

All sorts of issues on the epic games pc version. Makes it impossible to play with s controller. movement issues. Menu issues. Need to use controller and keyboard to do anything. Might just have to get used to using keyboard and mouse only

[sick wyvern]

@clever glacier that's what im hoping also ! The steam setup is trash.. just my opinion 🤷 lol

[wispy pike]

Wtf is even going on

As soon as i go into inventory i got the one that one world with the keyboard. The controller support is so bad. I have an x Xbox core controller...
Seriously...

[true moat]

how do you honestly mess up controller support gg pubg

[agile idol]

WTF I'll honestly have to quit if they dont fix controller support

[rain tiger]

me too. that ' sad but true ' refrain from metallica did come in my ears as serious as it did never before now

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[oak garden]

100% needed

[rain tiger]

it's cause not knowing of it. Extremely strongly surprized and shocked. But why should they cancel it - if it's in already. performance? no. performance for this game is like perfect already with ease. 4080 -> 4K -> 240Hz without SYNC -> no problem.

[oak garden]

HOLY "no controllers" BATMAN

[rain tiger]

try Hunt:showdown, using mouse and controller at the same time and it's stuttering

But as i think, i selected reticle colors through this gamepad UI out of the lobby screen. So a little work here to getting it right for everyone work is/was needed indeed. I wonder how players without pad selected the colors fixed.

no problem with a pause. with time to think about. IF theres just time to wait needed

don't ask for support. disconnect the controller -> install it new -> delete your setup files -> and select standart-controls

Ha-ha 🤡

i replied: i do not have a problem with gamepad. -> pubg has.

[steep ivy]

Still having issues with controller

[rain tiger]

what why how ? there was no further update. Me waiting to the next one to experience something else

[rain tiger]

https://tenor.com/view/daylight-savings-daylight-savings-time-us-clock-clocks-change-gif-20769561

feeling that both way's -kinda

also a little joy - cause much more free time out of compulsion

and seeing recent past time with my third eye

https://tenor.com/view/fearsome-fire-time-gif-25075266

but to:

https://tenor.com/view/i-gotta-get-the-band-back-together-the-sheepdogs-i-need-to-put-the-band-together-i-have-to-reunite-the-group-i-have-to-assemble-the-band-gif-22589566

[torn spear]

any fix for the xbox controller on pc?

[cedar niche]

buy a keyboard n mouse

trust

[unreal onyx]

how long is that going to take

[glass bolt]

what issue are you having? I can get everything to work as pre patch except when in loot menu my dpad and bumper buttons not doing anything

[steep ivy]

When you are in a shooting match in game you can aim and move also, it’s super slow. It’s also not fixable in steam so it has to be the update that caused something to happen to the controller in game. I wasn’t having a problem with it before the update, and haven’t seen anything about them taking it away so I’m still at a loss as to what’s going on.

[glass bolt]

yea i am seeing that, despite the sensitivity being on 50 it is stupid slow, i cant tab over in inventory with bumpers like before...\

so it seems us controller players are just screwed for the time being??

[glass bolt]

to where? I went all the way back to 10/31 not seeing much. wondering if theres a fix yet myself

[steep ivy]

There isn’t I put in a report and nothing so far so I don’t know what’s going on lol

[glass bolt]

I put in a report too, wouldn't even know how to know if they respond to me lol

[steep ivy]

Yup same. lol

Flipping not good thank god I haven’t baught my pass yet

[finite yacht]

Yea, i just tried playing controller all screwed, spend the last hour thinking i messed soemthign up. Its works, for themost part, i just cant use menus or drive a car

[glass bolt]

yea it is definitely on their side not ours. I just hope it's a bug and not something they did intentionally

[finite yacht]

Yea, i just started laying again on pc, looks like i am done, glad i did buy the pass first *which i am having issues with also). iwill give it another try this weekend.

[steep ivy]

Agreed

[glass bolt]

The lack of response is what is concerning

[steep ivy]

Yeah and I don’t know any other way to reach out

[glass bolt]

Twitter I guess. I posted to both PUBG and PUBG Support. PUBG Support has tweeted about other issues but they have yet to respond to anyone asking about the controller issues

[agile idol]

The same way they spammed #FIXSASERVERS we may have to do that on twitter and reddit to get them to fix controller support

[glass bolt]

It seems to be a big issue so I hope it is not more than a day or 2 wait

[potent lily]

They weren’t asking for a fix, just if others had the same issue.

[torn spear]

yeah im have all the same issues as you guys...after ads the screen moves slow, cant drive, cant use bumpers, cant use inventory menu correctly. ive logged a ticket with support but lets be honest theyll fix it when they fix it and wont give a hoot if its done today or next patch.
COMPLETELY UNPLAYABLE VIA XBOX ONE SERIES 2 CONTROLLER atm

[potent lily]

Report to support y’all

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[steep ivy]

We have…. Unfortunately there is no talk of it even being looked into.

[steep ivy]

We have nothing is being looked into lol

[balmy totem]

PS5 Controller and XBOX ONE SERIES 2 CONTROLLER both aren't working

The game is not recogizing either controller

@regal vapor controller support issue

[balmy totem]

I am submitting a ticket as well

[potent lily]

If all y’all report it they’ll see something’s wrong.

[potent lily]

That’s a bot. Triggered by a command.

[balmy totem]

@devout mesa @tiny bobcat

[balmy totem]

@fast grotto@naive token@wise totem@viral turtle@fluid gale@wise totem please see the chats above about controller support issues

[wise totem]

Please report this to support through a ticket on the website

[balmy totem]

I have already

[wise totem]

Unfortunately not much we can do on this side

[balmy totem]

Thanks for responding

[regal vapor]

Community Moderators are volunteers who help moderate this Discord server: they are players like you. They are not Krafton employees. They are also not Information Technology experts.

If you have an issue that needs to be addressed by an employee, please contact support. (Type !support for the support website.)

[potent lily]

Spamming people rather than waiting for support is a bit much

[dry tapir]

WHERES THE SUPPORT

[cold furnace]

no controller 😦

[balmy totem]

A support request and their own internal people (in another department) saying the same thing are two avenues of communicating the issue

Wasn't aware others sent them messages already

[worn haven]

did they pull controller support?

like did anyone get an actual answer yet

[steep ivy]

Something like that, there isn’t an option anymore for it so I would assume so. Nothing about them taking it away

[steep ivy]

Nope.

[unreal onyx]

i just got reported for hacki9ng and cheating really

f this game honestly

[wet night]

I'll go back to console but I'm done giving any more money to these guys

[unreal onyx]

being wrongfully banned like wtf

im not buying shit anymore

[steep ivy]

Wait how?

[torn spear]

FIX THE CONTROLLER ISSUE PUBG YOU BUNCH OF MONEY HUNGRY SAD SACKS

been 12 hours and no response at all from pubg support, not a metion on twitter or the website... happy to take my damn money for g coin but wont fix a know issue everyone is having!!! SCUM!!!

[devout mesa]

Please share your feedback in a dedicated thread in #1014184851978604604.
And please keep in mind the rules of this server, we understand the frustration but please keep it within the rules. Thank you very much 🙏

[sick wyvern]

Yea I use a scuff ps4 controller.. still don't work 😕... was meaning to switch to m&k, just old school console gamer 😅... hard to break the habbit lol

Plus when I'm traveling for work on the plane it's easier to play controller then mouse and keyboard 🤙

[glass bolt]

Not being able to play during a once a year event due to no controller is very infuriating

[sick wyvern]

@glass bolt oh did they disable it because of the event otg ??

[glass bolt]

Otg? I don’t think they removed it on purpose; seems like a bug. But their lack of response to us asking for help is starting to make me suspicious that it was on purpose

[unreal onyx]

I played casual with a controller like I always do and banned me this game is absolutely bs right now

[vast vapor]

Support seems always to be hit or miss. They stonewall on some issues but are helpful on others. All I can say is if you have to wait more than 5 business days for a response, start sending follow-up emails, and then bug them with daily emails until the issue gets resolved.

[glass bolt]

Oh I’m not waiting 5 days, I can’t play now during this once a year event… is some bullshit. If it’s a big, then a big big enough to completely kill controllers should have never made past testing..

[vast vapor]

They respond as quickly as they can; just like any support department, they will have other tickets in line ahead of yours.

I know it's frustrating, but that's the way it is. 🤷‍♂️ Maybe if they determine that the problem is on their end, they'll issue some kind of appropriate compensation; who knows? 🤞

[glass bolt]

Controllers worked perfectly fine day before yesterday patch. No way it’s not on their side

[vast vapor]

I hope they see it that way too. In any case, please let us know what they say!

[languid gull]

Hello guys !! anyone had problems with continuosly crashes after finding a game after the new update ?

[potent lily]

Patience is a virtue. Spamming moderators who can’t do anything isn’t helpful. You just sent in the ticket. They’re not gonna respond instantly.

[unreal onyx]

so i saw something that they will compensate people with problems but the compensation part says bans are excluded now i messaged them with controller issues now after that i got banned for nothing

[potent lily]

Wouldn’t that be a bug report not feedback since it’s not in the patchnotes that y’all took away controller support?

[potent lily]

Dm a mod, it tells you that.

[woven portal]

i did they said i should post it here so

[potent lily]

Was it one of the paid mods?

Cause literally they have a whole channel for these requests they can fix it.

Shouldn’t be a run to the troubleshooting.

[woven portal]

!requestrank Steam seytoh

[potent lily]

Bruh that’s such an easy fix to find your previous one or even just update yours manually.

[woven portal]

ok i was DIa

[potent lily]

It’s not on you, it’s on whoever that is choosing not to help at all

It’s done by roles manually if they can’t find your name or don’t wanna be bothered to do so.

[woven portal]

ok thanks for your time

[glass bolt]

I submitted a ticket

[glass bolt]

My issue is not with this discords mods. The social media team is steady putting out tweets on both pubg and pubg support accounts, people keep asking about the controller in response. THEY LITERALLY SAY NOTHING BACK. That’s the problem. They can get on twitter to say we got fixed this, patched that; but they can’t come out and say “we have reports of controllers not working and are investing the issue”??!! THATS all we are asking for

[potent lily]

The discord mods cannot help, paid or unpaid. Twitter is a whole different set of people. PUBG tends to avoid issues. We know this. Just gotta literally wait. This happened yesterday they typically post that they’re aware right before they fix it. Which suggests they have to have some plans in mind to fix it and to get a hot fix together for all issues. I’ve never seen them post about something same day unless it affected the entire community. This controller issue is a smaller issue among some of the others unfortunately.

[glass bolt]

They wasted no time in fixing the SLR silver/gold thing. Wasted no time acknowledging it either… now they got a whole section of players who can’t play because no controller support.

[potent lily]

Again seems a small portion of the community uses controllers.

They tend to not fix console issues till a month or two out.

[glass bolt]

It’s not a console issue, it’s a pc issue. And I think there are a lot more pc controller players than anyone cares to admit

[potent lily]

I’m not saying it is.

I’m comparing the two.

I’m sure it’ll be fixed faster than console issues is the point.

[rain tiger]

so all for waiting is guys: not contact support - they say please uninstall the game and disconnect your controller. And delete all savings for options. I got now second message to rate a support that's not . . . i just replied there was no 'support' in the message. For my part i know i have to wait basicly. Hope they fix something with it like the polling rate. We all know there's a delay for starting engine and seat swap. Tgltn swaps 5 times faster - at least

[glass bolt]

Wait, they’re telling you to fix the controller issue is to uninstall/reinstall the game? I think I missed something lol

[rain tiger]

then you missed it. ☝️ ⬆️

absolutely true. and I'm a fan, there's no more to add to that part on my side. Also support guy/girl named 'PUBG-Justice' --> and regards with 'pubg isn't a game - it's battle royal'. But no news which had been helpful for shock and shocking wasn't given. Till then server maintenance in my pubg brain

so till fix it's 'a game without battle royale' for me. Last words i did say all. Nice pubg holidays.

[potent lily]

If everyone with the issue reports it support will forward it

[rain tiger]

maybe. but they maybe think we should switch - also available till knowing more of this

i mean thinking of that - i can't imagine a post for backwards activity ' we cancelled gamepad support '

[potent lily]

They would make it known they took it out. Issues with the game if multiple are having them, support forwards them to the devs to handle. It’s the more they know about the more likely it is to be fixed bug wise.

[rain tiger]

shure. what if comes out - 20% players there on the gamepad 🤙

[frosty yew]

so what's the purpose of them having this discord if they don't use it and want players to file a support ticket through their site?

[steep ivy]

Have there been any new updates or anybody getting a response from pubg about the problem?

[rain tiger]

@frosty yew yeah kinda no modern standpoint. thought so too

guessing no updates yet

[potent lily]

This isn’t for bug reports, it’s for community troubleshooting. To see if people can figure out workarounds to known issues. They haven’t had a bug report channel for at least a year if not two now.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[potent lily]

I’m just telling you how I know they handle things. More tickets to support the more they know how big of an issue it is. They probably didn’t know about it before y’all sent in those tickets.

If someone figures out a solution or workaround for the time being, please put it here so others can benefit.

[glass bolt]

And that’s the problem! How can you have a big so big that it COMPLETELY kills controller support and NOT catch it during testing??!!

[potent lily]

I don’t know how they do testing, sometimes I think they just mess with the fun parts n passes n leave it at that. How it feels anyway. There’s been multiple bugs that have slid by that they didn’t notice.

[glass bolt]

Yep, and if it’s anything even remotely close to that; that’s just very lazy and honestly terrible customer service

[potent lily]

Support is hit or miss, but enough tickets seems to get them to feel the pressure to fix it.

Been playin since week 2 on console so

[glass bolt]

Right, the point is a big like THIS should never get out in the wild to begin with if they were doing their jobs correctly

[potent lily]

Then work for them catch everything

Complaining here does nothing for it.

Tell your friends to submit tickets if they’re having the same issue

Just get everyone who has the issue to submit

[regal vapor]

Want to work at KRAFTON? See our website for current job openings: https://krafton.com/careers/jobs/

[tough kelp]

Why does the inflatable boat deployment just reset at 2 seconds?

[potent lily]

Couldn’t tell ya, can’t even play the update yet

[steep ivy]

I tried so hard to play last night with mouse and keyboard I just can’t do it lol, I am actually waiting to buy the pass until they get the issue fixed. I have submitted a report. I have a feeling it’s going to be a while before we hear anything. I am surprised they aren’t watching the threads even know they aren’t managers or mods of the servers. You would think they would report the problem to the developers also. Since so many are complaining about the issue.

[glass bolt]

Yea I can’t play KnM lol impatiently waiting

[agile idol]

Its bs that they aren't acting swiftly. Can you imagine if KnM wasnt working? 😄

[glass bolt]

I mean I get that pc controller players are a “small” group compared to LnM but I bet it’s still in the 10s of thousands

[agile idol]

I think so too

[steep ivy]

I know there isn’t as much, but still lol. The amount of money we spend on passes and items should mean something lol. My dang butt pan was over 100 bucks to get with the chroma. You would think we would be worth something

And my lambo, Ducati and pink BRDM. Smh 🤦🏼‍♀️ Oh lord and my progressive level 6 M416. The sadness is kicking in lol

[glass bolt]

I wish they’d bring the lambo back. Speaking of, is it actually faster than the car it replaces?

[steep ivy]

So that one to this day makes me mad I have the suv basic version and no it doesn’t. I had the car skins for it but not the base model of the car and spent over $500 trying to get the base model and couldn’t. That one does go faster than let’s say the coupe.

[torn spear]

ANY UPDATE ON A CONTROLLER FIX?

[signal jasper]

gys why is the game having so many lagspikes after the update

like

its unbearable

[glacial temple]

It remains on same speed.

[astral pasture]

Can someone help me, My mouse and keyboard doesnt work in the game lobby

It highlights the buttons when I hover over them but I can't interact with anything else

[glass bolt]

Ok controller brethren, I found this just now on Reddit. Maybe it is hope?

It seems they are indeed aware

[potent lily]

Of course Steve gets the attention of community managers

[glass bolt]

I mean, this is a good thing, no?

[potent lily]

It is. They just don’t respond here unless it’s something they care about.

Kruskay is in this server

Steve was a former Community Manager

So it’s good he got their attention

[glass bolt]

I have been out of pubg for so long that krafton had not bought when I last played. So IDK who people are yet lol, who is Kruskay?

[potent lily]

Community manager

Staff of krafton

Why I was tellin y’all to go to support

They don’t fix things unless they know fixes for it here.

Console we have no one (afaik) for a mod

[glass bolt]

ohhhh so we are truly onto something if he caught wind then

[potent lily]

Well Steve did

He saw the complaints across Reddit, his server, maybe this server, and twitter

Steve’s a good guy

[glass bolt]

sounds like there is hope then

[potent lily]

Again it’s been a day, tellin support is the main thing

Wouldn’t rely on getting the attention of twitch streamers to get your message across

[heavy seal]

Problem with loby when changing skin make disapear all equipement and things just only see what is in the bag happen to me like 5 times.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[steep ivy]

He definitely has raised the roof of the situation

He actually replied to my comment I had made about it also

[spiral loom]

HELP PLEASE

[glass bolt]

??

[astral pasture]

Broo my mouse and keyboard don't work in PUBG

Click wont register

Keys wont register

Im stuck in the lobby

I tried reinstalling it and everything

[spiral loom]

Kinda explains itself doesnt it mate, look at the photo, its clearly stuck

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[hoary radish]

What is the DLL file in the specified path?

[vast vapor]

Basically it means follow the pinned messages; start by verifying your files in Steam, and if that doesn't fix it, do a clean reinstall. (Again, see the pins.)

[molten salmon]

Survivor Pass gone ?

[vast vapor]

Yes. This update brought the new Black Market crafter pass.

[clever glacier]

I submitted a support ticket, and the PUBG customer service replied that the PC version does not support any non-keyboard and mouse devices. They suggested I use an Xbox or PlayStation

It feels like it won't be fixed.

[vast vapor]

Folks, this is not the "complaints" channel. This is for troubleshooting help only. Please take your complaints to #1014184851978604604 or #1303263991308619806 to the appropriate threads. Thanks.

(Off-topic posts will be deleted.)

[vast vapor]

(#💬│general-chat is also an option.)

[vast vapor]

From Not_here:
@torn spear @steep ivy @agile idol @rain tiger @unreal onyx @balmy totem @finite yacht @sick wyvern @clever glacier

Steve post
#🤝│community-troubleshooting message

#🤝│community-troubleshooting message

digital_terminus messages
#🤝│community-troubleshooting message

[potent lily]

#1304436882830004307 is the thread I meant to put it in

[astral pasture]

Will someone help me PLEASE

My mouse and keyboard doesnt work in PUBG for some reason

Infuriating

and after 10 minutes it just shuts the game off automatically

[potent lily]

If you’ve done the troubleshooting you gotta go on to support

[astral pasture]

Will it avtually help me

It was perfectly fine two days ago

[potent lily]

Have you done the troubleshooting? Cause that’s the steps, try all steps and then ask support.

Not post daily here hoping someone will answer one day. If you give them time maybe someone will but daily posts are a no go.

[astral pasture]

I have, unless there's another way to troubleshoot it.

If I dont post here daily then it won't ever get resolved since it's going to get buried

[potent lily]

Support is your last option

It won’t get resolved posting daily.

[astral pasture]

It might

If support doesnt work

then Idek what will

Came out of nowhere and now I cant even do anything

[potent lily]

Troubleshooting steps:

• Do all steps in the pins
• Submit ticket to support if the troubleshooting steps didn’t help

People can search “keyboard and mouse” and find your issue. As people should always use the search to find out if they literally have the solution posted before theirs

If you’re not searching you’re not helping yourself out

[astral pasture]

I did

In yt

In everywhere

And not one problem is the same as mine

[potent lily]

Then again support

[kind sand]

Has anyone had the issue that the mouse/cursor won't stay contained in the game while you're playing?
Just started and it's driving me crazy

[verbal acorn]

this happened to me and a buddy of mine a couple nights ago. we both did everything to fix it. one morning i went in to play and it wasn’t an issue anymore but was still for him. this didn’t happen until after the latest update so i assume it has something to with that. sorry i don’t have a fix for you

[steep ivy]

Hey guys!!!!!!

They now know

[potent lily]

https://tenor.com/view/toldyouso-colbert-gif-19077511

[steep ivy]

lol,

[past musk]

How long it usually take the support to respond the tickets guys?

[potent lily]

Depends on the issue, one time was 2 weeks. I’d wait a week not including weekends.

Then email daily

[past musk]

Kay thanks m8

[kind sand]

yeah I appreciate the feedback! I just ended up turning off my second monitor while I play until they fix it

[verbal acorn]

yep, thats what my budy did too lol

[vast vapor]

I have that sometimes... like, it's captured during the game normally, but then when I'm in inventory, it can move to the other monitor. Hopefully you'll document the conditions in which it happens, and open a ticket with them, so they can track down the bug and fix it. @verbal acorn@kind sand

[verbal acorn]

ive had it happen in the middle of fights. ill go to transfer and then my mouse is on the other screen.

[vast vapor]

same

[kind sand]

Not to sound stupid but do I just grab a video of it happening and email the devs?

[exotic python]

why is it so hard to reconnect when network lag detected happens

its so annoying since i have to restart the game, and it wont even go back to lobby

[vast vapor]

!bugs Email Krafton support with a detailed explanation of the expected behavior and the actual (bugged) behavior that the video shows. See below for support address and ticket-opening directions.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[kind sand]

Sweet man, will do

[vast vapor]

Yeah; the reconnect button never seems to work. Just restart lobby at that point.

[exotic python]

thanks didnt know you can press escape during that

[upbeat frigate]

idk why but for some reason i cant open the event center on mine,

i tried reinstalling, restarting PC and stuff

[vast vapor]

@ashen crypt had the same issue. Please file a bug report with Support so hopefully they can start to see the pattern and fix it.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[rain tiger]

i want to say i had the moving issue on controller. had right stick on zero deadzone and next day it required 8. left stick i think i had on 8, could bring it back to zero for a no moving movement. instead of investigation i bought a new gamepad 👎🏻😑

[abstract basin]

dx11

[peak vapor]

My friend who always plays on controller got banned for 72 hours for cheating last night with zero warning. He’s not cheating so I’m guessing it’s the controller they are picking up on? Anyone got any info?

[potent lily]

As it currently stands no one with controllers are able to play as suddenly there’s no support for it

No mention in patch notes about it

Submit it to support saying that you’re just playing with controller and it bugged out and wound up with a ban

[unreal onyx]

i was told i was cheating and the same thing happened to me they terminated my ticket and basically said f u too me

[arctic robin]

can anyone give me a hand with this BSOD

i have a pretty good PC but its only getting griefed by PUBG and no other games

i tried to read the dmp and its telling me its BEDaisy.sys

[cedar niche]

try searching that BEDaisy.sys on google thats what i would do

[arctic robin]

i have been

no luck so far

[uneven kernel]

it is battleeye related - delete battleeye and verify the integrity of the game files and run the game if it does not work another AC or program might be conflicting with it

[broken notch]

I smell intel issue

Its new processors have performance issues.

Gotta lower the cpu clock for em to work fine

[arctic robin]

hmm ok ill check that out

[arctic robin]

i have amd

u think this is still the issue?

[uneven kernel]

no

[hollow peak]

Hey peeps. My buddy has an issue that started not long ago.
So after launching the game and sitting in the lobby, whole PC crashes and reboots. Been happening way too often.
Any idea on why this is happening?

[arctic robin]

not quite sure what u mean by deleting battleeye, i tried to uninstall it but it didnt seem to do much

im doing a windows 11 upgrade to hopefully resolve it but ill try to clean up battleeye and patch the files to see if its any different after

[graceful osprey]

Try doing this

[regal vapor]

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.
Uninstall PUBG
Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A window will pop up asking for confirmation, click on Delete
Remove associated files
Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Note: You may have to look for the TslGame folder in the AppData\Local folder too.
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam
Reinstall PUBG

[graceful osprey]

Try this @arctic robin

[drifting flax]

Hello everyone! I'm sorry if this channel is only about technical issues, but I need help with the reputation system, basically I was level 4 once and then it magically went down to 1 and I'm stuck ever since. Does anybody know how reputation works?
I described my situation in-depth here, on Steam forums, if anybody wants to read more: https://steamcommunity.com/app/578080/discussions/1/4630357120384091753/
Just didn't want to write a very long message here since it's not a forum.
P.S. I did read reputation system's description, "just playing" doesn't work :(

[graceful osprey]

Nobody really knows how it works.

However, you do lose reputation if you leave in the middle of a normal game (unless you're dead or in waiting lobby)

You lose reputation if you leave ranked waiting lobby.

You lose reputation if people reported you for... Whatever reason

I've been at 4 for months

You only go up when people compliment you

I remember some people have said it could take a year or two to reach 5 on good behaviour

[frozen dawn]

anyone have an issue in training ground where they can't wheelie on dirt bikes and its like they hit an invisible wall going off the ramps?

its been a bug for me for months

[drifting flax]

wow.. well, it says "You can earn Reputation points by playing normal or ranked matches including solo BR mode", so I don't know about the "only when people compliment you" part;
more than that, I've always been playing with my friends, and my friends all compliment me after every match, and I compliment them back as well, and that doesn't help one bit either =\

I'm honestly just looking for a player who was in the same situation as me and got to a higher reputation

[graceful osprey]

Complimenting doeshelp, it takes along time

It took me ages to get from 3 to 4

And I've been at 4 for months now

No bad behaviour. My friends all complimenting me etv

[drifting flax]

well I guess I'm just cooked then for an unknown reason =\ I've been on 1 for like a year or something, recently it got up to 2 and I was on 2 for literally less than a day, we got 2 wins in ranked and one top 2, and one top 3 I think, and it fell back to 1

my only rational explanation to this (that doesn't involve any paranoia like shadow bans) is that (almost) everybody I kill thinks that I'm cheating but reports me for griefing instead because they know it'll lower my reputation level instead of doing nothing

[graceful osprey]

People do report suspicious activities and that does bring reputation down, unfortunately

You're not the only one though

Some of us, myself included, has been stuck

[hollow peak]

i keep jumping to level 5 then back to 4, back and forth, for no apparent reason. I play with literally one other teammate and get compliments regularly

i still dont get why

[drifting flax]

well, got it, thanks everybody, it seems the system is just busted.. hope it doesn't affect a lot

[potent lily]

It’s just a number only effects the extra rewards from it that you get for rep

Effects nothing else

[drifting flax]

yeah I just thought that it's used to group people together when matchmaking, like low reputation players with low reputation players and high with high, because there were no rewards for a high reputation level at all when the system was just added, rewards were added quite recently

that's why I thought it would be pretty neat to have it higher, I don't care that much about rewards :D

[potent lily]

Nah the rep is just a number still. I doubt they’d be able to do a rep sbmm style matchmaking tbh. Especially with how unreliable the system is currently.

[vast vapor]

@drifting flax Falling from 4 to 1 is unusual; I've never heard of anyone falling multiple rep levels before. I would recommend contacting Support to explain what happened, along with the brief 1 to 2 to 1 issue as well. Something's not right there.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

And just FYI, I had rep 5 on my alt account and fell to rep 4 for no apparent reason, and it took 10 months to get back to 5 (this was before compliments). No idea why - I do everything right according to the reputation system overview. The rep system is a black box. No transparency. (And anyway, it's not used by the game for matchmaking, but some players avoid playing with low-rep players, or seek out higher-rep players, so there's that.)

[broken notch]

Nope. AMDs don't have this kinda issue. Try contacting microsoft live support. The ones where they take remote access to your pc. If you don't know what that is, they take remote access to your pc to diagnose the issue manually and fix it but you have to sit in front of the screen while they're doing it otherwise they will end the remote access. I've done this and they said I might have issues in BIOS. Took my laptop to it's official support centre and the issue was of BIOS. Reinstalled the BIOS.

[acoustic aurora]

test

[somber rivet]

icles

[acoustic aurora]

i typed a message earlier but it disappeared

trying to get my clan's discord link on the community link section of the profile

but it isn't working

[potent lily]

They don’t allow discord links in the server.

[acoustic aurora]

damn that's whack

[potent lily]

If it’s disappearing here that’s the issue.

[acoustic aurora]

ohhhh

in the chat you mean

[potent lily]

The entire server, all chats/channels. Your profile is separate so idk why it’s doin that

Welp tried to help

#🛡│console-clan-recruiting message can this just be added to the channel description of both clan channels? @devout mesa

[mossy hornet]

can someone help me fix my game, sine i update my drivers the game also keeps on crashing. sometime it says that my drivers needs an update but its still up to date.

[agile rose]

had the bug been reported yet about deathcams you are just stairing at them in one spot from tpp view?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[simple sonnet]

a lot of people that are playing on pc

realized from last patch that they cannot do controller since it lost support

can you please bring it back

thank you so much

[daring jolt]

Did they fix the controller issue yet or no ?

[potent lily]

Crickets from krafton

[steep ivy]

Checking right now? Gonna do a hot drop in and see but I highly doubt it.

Nope definitely not fixed lol

[potent lily]

I wouldn’t try till they say somethin

Might get banned like others

[steep ivy]

Yeah I did anyway 😕 still didn’t work. But I went back up to a 5 in my rep

lol makes me sad

[potent lily]

Another weird move in reputation

[steep ivy]

What do you mean? lol I don’t think I have ever dropped below a 4

[potent lily]

Rep is broken is what I’m saying

[kind sand]

Is ranked dead in NA?

[potent lily]

There’s times it’s alive but yes

[potent lily]

Why’re you making your pronouns that? Big yikes

[vast vapor]

Addressing in DMs.

[red sandal]

why i am getting black bars on 1728x1080

[steep ivy]

Again with more service updates but nothing on controller…..

[opaque flame]

how to get rid of this ..some one help pls

[sacred forge]

Anyone having issues on console with being stuck at loading screen typically after game ends , sometimes before . Also voice chat not working at all. Cannot speak or hear in game chat . (Xbox series X)

[potent lily]

Game chat is always a hassle, my go to is going into a party, testing the mic, goin into game chat while still in the party n sometimes that allows the mic to work. If not then it’s restarting the lobby or game.

[sacred forge]

Tried that because someone else recommended it. Still not working . Tried uninstalling and reinstalling. Haven’t tested it yet to see if it worked or not .

[potent lily]

Did you do the hard restart of the console?

If the uninstalling doesn’t work

[sacred forge]

Hard restarted multiple times before the uninstall.

[potent lily]

Gotcha

[obsidian linden]

hi can anyone help me out
I can not enter any matches
loading for a long time them error server
Its happening today

[median plover]

anybody know why i cant see the bluechips on the minimap anymore

[tawdry fiber]

Is that when you are dead in the game or your team mates??

[fallen tangle]

Ranked matches Asia server

I spent over 15$ in order to play ranked matches but since last 3 days im stuck at matchmaking.
Do ranked matches ever work or have I been scammed 🤨

[median plover]

yes whewn deadi cant see mine or my temmates , i could before but last 4 days i cantr se it anymore

[tawdry fiber]

So I have found that when I am dead, I don't see mine or my team mates. Only the members of the team who are still alive can see them and see where they are moving too if the enemy take them. Considering this latest update has so many issues and bugs it may just be another one that will get sorted out at some point maybe. 🤷‍♀️

[west moth]

hi all. for some reason i can not hear any team voice chat. i can see the mic icon pulsing when somebody is talking but i can't hear. my audio device is correct, all other audio is fine, channels unmuted, etc.

am i missing something? i'm wondering if some component of my firewall could be blocking just the audio stream. but other games such as apex legends no issues

[eternal mango]

hello where can i edit messages in radio message wheel?

[crimson oriole]

yo guys hello

I cant open contraband for a few days already, someone got this problem?

[fallow cloak]

Hey, did the Game change its settings for custom games? And is it possible to change it back?

[acoustic monolith]

Since friday i have not been able to play anything other than solo. When i start a game with my team it freezes on the loading picture. If i play solo i can start a game, but when it is over and i back out it freezes just like it did in duos. Has nyone had this issue on Xbox series X?

[uneven kernel]

try a different connection

[chrome grail]

Has anyone been experiencing unjustified 72-hour bans since Patch 32.2?

[barren herald]

Have they fixed controller support yet or even mentioned it?

[sacred crest]

i cant seem to see my acquired progressive skins. it is like i have been locked out of it

[potent lily]

Is it a chroma?

[steep ivy]

Nothing yet I don’t think there going to fix it sadly it’s been almost a week so I guess we shall see. lol

[cobalt copper]

hello everyone do you know what thing about the xbox controller on pc

[vast vapor]

See here: #1304436882830004307 message

[rain tiger]

for me never had massively importance on that what they say they've patched 🤔

[icy pollen]

How is controller support not a part of the maintenance tonight? It should have been a hot fix immediately when it was removed. It’s not like the code would have been deleted completely. I don’t play on controller, but I know plenty of people do. Add it back today!

[vast vapor]

You're presuming that it was removed / turned off, and not that a bug broke it. There are a myriad possible reasons why it stopped working. All we can do is wait and keep reminding them that it needs to be fixed.

[rain tiger]

hopefully they don't shut this down completely. Cause movement is ok, days before the patch i did put seat-swat on LB which is still working. For fight's a had to put my hand on my mouse anyway - and my 15 buttons are not that complicated if you are used to a G604 anyway. Like auto-run is also drive, and found out the mousewheel press i can use for the heal-wheel. So i think i can still play /very good. Hope they dissable it not completely. Cause then I'm like gone gone - bye bye. G604 boys

[sly terrace]

I’m on console and my screen freezes trying to match to a game lobby

It freezes when the game is over trying to load into a pre game lobby

[lyric rover]

hello

https://medal.tv/pl/games/pubg/clips/j4tKQXHeQe6VE6c89?invite=cr-MSw4VHcsMTk2MzkyMDU1LA

my friend just could go trough doors

he just bugged since landing

he he showed me his stream and he was also leaning foward

[potent lily]

submit a ticket to support

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[potent lily]

It’s clearly a bug and not something to troubleshoot

[pallid badge]

Bring back the controller because I only play pubg on PC with a controller and I'm quite good at it and I have a little over a thousand hours

[sacred crest]

idk for sure, maybe i think. it has been awhile since i got it. all i know is that i got one and until now, i havent really cared.

actually, my mind could be playing tricks on me and i don't have one... but i still want to find out why i cant see acquired.

[potent lily]

If it’s chroma it would have the backsplash of color when viewing it

[scenic socket]

Hey all I'm having trouble with my mouse going over to my second monitor mid game without being in the menus. I'm in full screen and it just randomly happened. Any help will be much appreciated.

[gentle notch]

check display settings in game. you need to to enable/diasble "fullscreen"

[potent lily]

Others have just turned off their second monitor

[devout mesa]

This happened to me in other games when there was something interfering in the background. If this is a new occurence, make sure to check if there is no programs running in the background that may cause this disturbance 🙏

[vague mortar]

what happen? i didn't shot any pans???

[fast grotto]

The only shot you hit was when he jumped

[potent lily]

You didn’t see the sparks fly n the audio of hitting metal?

[vague mortar]

this

that's why im asking lol

it's should hit the enemy

[potent lily]

That’s a support question

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[sick wyvern]

@pallid badge have they brought back the controller UI yet or still gone since the update?

[potent lily]

Still gone

#1304436882830004307 Teck posted asking for those banned via controller issues to contact him. I’ll keep the post updated

[sick wyvern]

@potent lily Ok thanks ! Have a great day 🤙

[sinful matrix]

Hello

Please help me

I'm not receiving sms for verification

I paid to play rank but this problem is getting to my neves

3days trying already

[potent lily]

Gotta contact support as they handle that directly

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[pallid badge]

Mother fugers never fix the problem

[eternal mango]

this happens almost always now

waiting for the plane

but the game decides to not put me in

i have to restart the whole game for this

[potent lily]

Tell support

[sly zinc]

Shots 1-5: Clearly missed.
Shots 6-9: Missed due to recoil (bad spray control).
Shots 10-11: Very close, but recoil and inaccuracy make these reasonable misses.
Shot 12: Likely didn't actually fire because you were already dead.

[broken ember]

he literally hit an invisible wall a few times

[potent lily]

You missed the whole point of the video

[sly zinc]

you missed the whole meme

[primal depot]

What the hell is this? It was also much bigger but me have very, very slow reactions.

[proven laurel]

anyone else having their game freeze when loading into/out of games(console)

[untold acorn]

Same here

This is the error on Xbox

[sly zinc]

seems like a graphical error, try to reinstall/verify the pubg installation or update/reinstall (with ddu) your graphics driver

[primal depot]

Hmm, maybe, but it only happened once and disappeared after a few seconds. It doesn't affect gameplay much, it might only be a one time rare circumstance.

[potent lily]

Texture glitch

@untold acorn @proven laurel

[primal depot]

Pc and it only happened once so maybe it was a one-time thing triggered by a rare circumstance

[potent lily]

It happens on both platforms frequently. The Xbox stuff was due to them sayin they couldn’t load on Xbox

[primal depot]

Ohh

[icy pollen]

Yeah, but either way they should acknowledge it is an issue and say what they are going to do to fix it/not fix it

[vast vapor]

They have acknowledged it: See this post.

(But yes, a more formal announcement in the usual place(s) would be nice.)

[velvet loom]

hey guys
how can i logout of my account in Pubg PC ? i can't find any button for it

and google search did not help at all

[sly zinc]

Log out of steam

[velvet loom]

tf

[sly zinc]

What ,your account is linked via steam on pubg pc

[native musk]

u yell too hard

[vague mortar]

Hahha sorry

[vast vapor]

Are you asking because you want to switch to play with a different PUBG account on the same PC / Windows login, or some other reason?

[vague mortar]

Anyway, this might be me getting clipped onto the wall with that electricity thing in the wall. That’s why it doesn’t register the bullet properly

[velvet loom]

yes

[vast vapor]

Okay! Then when PUBG is closed, all you need to do is on the main Steam menu (see screenshot), click "Change Account," and then log on with the other account. (Once you log on, you can leave both accounts logged on and just switch back and forth when needed.)

[velvet loom]

tnx
resolved

[sacred forge]

Ok I’m at my wits end and I guess I might have to wait until next update. My game chat is still broken. Along with not being able to load in the lobby after a game . I’ve uninstalled and reinstalled , cleared my cache , hard reset my Xbox series X . Still same thing any ideas ? Ps my mic works on every game except this one .

[sacred forge]

Solved… I think it was the Xbox preview program. Whatever update that was installed that I uninstalled was causing the issue . After a reboot it works now .

[steel jacinth]

Glad to hear that it works now and thanks for sharing what you think has been the issue. That might help other players in the future 🙂

[potent lily]

Nah dude that’s a bug and none of the walls around you are metal. It would be rock you’re hitting if that were the case.

Or bamboo

[wet night]

Xbox update now pub don't work on Xbox 😔😔 this game still sucks

[vast vapor]

See TheB1ackReaper's post, a few above yours. Sounds maybe like the same issue.

[pallid badge]

Has the controller on PC got fixed or no

[tiny haven]

not yet

we've had responses and they're looking into it but it's still unresolved

[fast blaze]

Xbox no cosume display for changing in lobby bug fixes

[fast blaze]

Fix bug xobo lobby skin display

[glad ocean]

Bring back the event Hungers left behind, it was so cool 😓

[potent lily]

Put this in feedback

[pallid badge]

I wonder why they did this you can't play on controller no more but those who have disabilities need a controller to play on

And the people that want to throw away the controller players they're just mad cuz they ain't that good

[potent lily]

I don’t think it was intentional

Every update pubg breaks something

Sometimes it’s major

[livid egret]

@sacred forge thanks for that, spent all night not loading, removed xbox preview and solved

[unreal onyx]

wheres controller support feedback

[glossy storm]

PC here - similar issue. Everything was fine in the lobby (TTP - DUO), but once the match started I saw everyone disappear and it put me in what I thought was 1st person (actual 1st person was even more zoomed in and shorter). My duo partner was in the plane and I could move, but I was still at the starting area running around but couldn't turn. Once the plane hit the end of the flight path, it kicked me into the plane then kicked me out and I was parachuting so it did put me in the match.
The same thing happened to him yesterday, but he thought his game was crashing so he disconnected but it wouldn't let him back in the match.

[steep ivy]

All I got so far

[limpid marten]

that happend to me like 4 times this week

[unreal onyx]

message @tiny bobcat your in game name and wether you were banned or not

[potent lily]

It’s for if you were banned so he can look into the ban list.

Not to make a petition.

[vast vapor]

This thread: #1304436882830004307 message

[half solstice]

FOR XBOX CONSOLE, IF YOU ARE PART OF THE XBOX HUB BETA PROGRAM YOU WILL HAVE AN ISSUE LOADING INTO GAMES. REMOVE YOUR CONSOLE FROM THE PROGRAM AND UNINSTALL THE XBOX HUB APP, CONSOLE WILL UPDATE AND PUBG WILL WORK FINE.

@wet night

[potent lily]

Searching the channel to find the same solution

[potent lily]

Which is here

[scenic shoal]

am i trippin ? why cant i use my controller on pc pub g anymore i have tried to fix this issue but none of these have gotten my controller back to its orignal settings

[potent lily]

It’s a current bug. They seem to have made it so y’all can’t use controller on pc due to the last update.

So gotta wait till they fix it

Info about controller bug PC:
What we know so far
Steve posting about it and Kruskay responding

Digital_Terminus Reddit post

Support saying they’ve received multiple tickets #🤝│community-troubleshooting message

[potent lily]

Teck’s response

[potent lily]

Closed #1304436882830004307 due to instigation and aggression.

New thread opened by another user #1307126457029365851

[vast vapor]

👍 Addressed.

[unkempt cairn]

Anyone else getting "Fail to authenticate from external provider" over and over on PC? Game worked fine yesterday. I have rebooted and logged out/in to steam several times

Oh now my error has changed to "could not verify login. Please try again"

[wintry imp]

same here

[wintry imp]

it got fixed for me now

[unkempt cairn]

what did you do @wintry imp ?

[wintry imp]

i only disabled dns

[unkempt cairn]

mine just fixed itself. I tried logging in again after you said yours was fixed 🤷‍♂️

[zenith shell]

I got kicked out of the menu but could reconnect after with no problem

[zinc sundial]

stuck at this screen. can someone assist me

[potent lily]

Try searching the pins there’s multiple troubleshooting steps

Or search the channel with keywords n you may find someone with a solution

[faint talon]

can anyone help me with this? every time I start the game it happens after a few seconds. I tried the solution of google and youtube, it didn't solve

[mental beacon]

Is anyone else having issues with the ranked ARS authentication i'am putting my number and they won't send me a sms neither give me a call

[potent lily]

Gotta contact support about that

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wary jewel]

We have reported the controller issue on PC for 2 weeks..... Any news on that or still working on the boats and new skins?

[wary jewel]

well said my friend

[pallid badge]

Did they fix the controller on PC yet

[potent lily]

That is once again a bot.

[potent lily]

Wait for an announcement #🎺│service-announcements

[covert ocean]

if I craft it, will it be a full-fledged skin? or if I don't have a skin, is it useless?

[potent lily]

No you have the chroma. Have to have the progressive

[pallid badge]

It's called troubleshooting for a reason right I'm asking if it got fixed or not

[potent lily]

Troubleshooting like trying to find workarounds for issues. Not official solves.

The only workaround has got people banned in game.

Just wait

It’ll be posted in the #🎺│service-announcements and you’ll get pinged by your role

[fast blaze]

Lobby set skins no display on Xbox preview why

Broke? Not used like that

Mijn Xbox skin lobby preview met R/s toont mijn preview set niet meer?

[faint talon]

somebody help please 🥺

[mortal remnant]

Not able to do this mission . anyone know the reason why?

[vocal scroll]

bc you mby play normal matches you need to switch this to casual

[broken notch]

you have to survive in a Casual game mode. Click on TPP and choose the map at the end named "Casuals"

casuals are only available for tpp

and you have to survive for 15 minutes so i prefer you play safe

[raw ginkgo]

Will they be fixing controller on Pc or will it turn to keyboard and mouse only?

[mortal remnant]

Ahh

[raw ginkgo]

Controller was working before the new update came out

[broken notch]

yes, it's bugged right now

they're tryna fix it

[vast vapor]

!troublepins @faint talon Please don't bump posts. I'll give you the directions again for you to help yourself find the relevant information. (See below.) After you follow those directions, please let us know what you find. If you aren't able to find help by doing that, then your last resort is to open a ticket with PUBG Support.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wet night]

the controller issue is one thing having to fill out a bs ticket to tell you your game is broken is another

[potent lily]

They’re aware, most you can do is wait

[wet night]

The old thumb warmer route lol I wish it was as important as taking people's money

Pubg>controller players

[potent lily]

This is one of the few times I’ve seen them ask for GTs of those who got banned for using controller during this mess so they’re doin more than usual

[eternal mango]

Where can i edit radio messages wheel?

[fast grotto]

you cant

[placid lynx]

Does anyone have or know a good layout to use on pc for my xbox controller? After the recent update some settings were changed on their own. Now i have to use both the mouse and controller to playe at the same time

[potent lily]

They haven’t fixed being able to use controllers on pc. I’d be careful trying to do as some users have been banned for using their controller out of the blue.

[potent lily]

This has all the info we have so far from the situation

[iron phoenix]

Any update at all about the controller issue?

[potent lily]

https://tenor.com/view/wow-gif-20411229

[fast blaze]

Can we do this it’s terrible isn’t it

[unique notch]

Can I create the room

[graceful osprey]

Yeah they removed two of the most commonly used messages "need medic" or "need ammo"

[round cargo]

does anyone see the black friday Gcoins offers? i cant see them on my store and it was said that the event was going to last till december

[uneven kernel]

it was said that the event was going to last till december
who said this because it lasted for 1 week

[potent lily]

Voice chat? Or what

[left tree]

https://x.com/imrParlak/status/1858537117208416703

Hüseyin Parlakoğlu (@imrParlak) on X

@PUBG @PUBG_Support Hey, I can make the game fluency much better with a method I made in the game. Now everyone knows this. Now my References are very strong. To get information about the method, see the pinned English Comment in the Video https://t.co/7Y7UzBUcF6

Twitter · Nov 18, 2024, 3:45 PM

[regal vapor]

Want to work at KRAFTON? See our website for current job openings: https://krafton.com/careers/jobs/

[mossy frost]

is anyone else having problems with the controller present type c? it doesnt allow me to free look (L1+R1) nor change vehicles (L1+ Square)

on playstation

[potent lily]

Similar issues were happening on pc, possibly have to reset to default settings to see if that fixes the issue

[fast blaze]

I posted a feedback to tell them

[wary jewel]

Still no PC Controller Support.............

[uneven osprey]

I came across a website called wwwDOTpubgselfserviceDOTcom on another Discord server and wanted to double-check if the site is legitimate or if it is not officially affiliated with KRAFTON?

[potent lily]

Has never come up in all the links provided here in the couple of years I’ve been in this server

!support links

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[potent lily]

Can you dm the actual link you got from the other server?

[uneven osprey]

just replace the DOT with an actual .

[potent lily]

I can’t get it to pop up for me to check with urlvoid if it’s a scam link

[uneven osprey]

I see u r also on the stevehappywhale server. There was the link posted a few days ago

[potent lily]

Interesting was it by Steve? I’d expect this to be from like the Korean server

[uneven osprey]

in his PUBG channel, but not by himself

[potent lily]

Hm we can wait n see if a mod has seen it or a CM. Cause I just found the message and seems off

[uneven osprey]

yep. thanks anyways. Hope we get an answer from a mod 👍🏻

[potent lily]

It says BM tokens, I don’t recall a new currency added

[uneven osprey]

BlackMarket Token

[potent lily]

Ahh

[uneven osprey]

and it IS actually in the workshop. I didn't notice this before, too

[potent lily]

I’ll run it by a mod n if they answer they answer if they don’t we’ll see

[vast vapor]

Sounds scammy to me.

[uneven osprey]

I found an statement. I think it's in Korean , but it looks legitimate:
mpDOTweixin.qq.com/s/DZrm2l2XCl_nVkhpx-shYQ

but then I ask myself why there is no information for the non-Asian playerbase?!

[potent lily]

Idk if Koreans have specific events, I know the Chinese do.

[sly zinc]

It is official and works too^^

looks like this if used

[sly zinc]

And it's "Chinese only" because they care more about them then the other playerbase lol you can see it alone in all the events and exclusive skins they get

[uneven kernel]

It's legit and made for Chinese people but I used it a few weeks ago to get my progressive SLR back and it worked (EU)

[lunar umbra]

hi brothers i have issue with pubg steam when i play after few Mianite its stack and I have to restart my pc

[uneven osprey]

Nice to hear from you and some other guys. But tbh I really would appreciate a official statement from a mod or from community team, whether it is okay to use it.
Would be also nice to know why this new service was only announced and implemented in the AS region?!

[uneven osprey]

Seems like some people are already using this new selfservice-tool... can you talk to other mods/PUBG team and check why there is no info to be found in EU-region and give us a official statement?

[wise totem]

Because it is not targeted for us. Just like other events and stuff. I would assume if you look for this sort of confirmation in Asian pubg discords maybe you'll get it

[plucky dove]

guys can some one help me to solve this problem

why i am getting some scanner in my ingame

[wise totem]

which?

uhh

no idea

try veryfing the integrity of game files on steam?

might just be a buh

[plucky dove]

did

[wise totem]

do you have anything weird installed to cause overlay?

[plucky dove]

nope

[uneven osprey]

Alright, thank you for your response and for explaining why you think it hasn't been announced in the EU. So, this service is primarily intended for the AS region.
But just to confirm, it is an official service from KRAFTON and safe to use?

[plucky dove]

when ever i do alt tabbing that time its shows me like some scanning

[uneven kernel]

I remember KRAFTON already made an announcement about it on a chinese social media i don't remember which one and not sure if i can find it

[uneven osprey]

If you can find and post it here, would be great!

[cobalt copper]

do you have any news regarding the controller on PC?

[wise totem]

Nothing yet

[viral monolith]

all my settings reset to default on ps5 going out and back in doesnt do anything will it go back or do i have to put all of my settings back on myself 😭

[sly zinc]

Didn't you post the link from their social media lol?

[uneven osprey]

Is this 100% official? I don't know. You?

[sly zinc]

https:// mp(dot)weixin.qq(dot)com/s/DZrm2l2XCl_nVkhpx-shYQ

[sly zinc]

Yeah

I used this website to check even some codes and nothing happend

Kannst ja auch bei flash gucken und gerne nachfragen das es legit ist ^^

Hatten darüber auch schon viel geschrieben

[potent lily]

They likely will not go back. Sometimes updates fuck up all your settings.

When you set them up take a photo of them or write them down

[viral monolith]

👍

[pallid badge]

Is there still no controller support for PC

[lunar umbra]

hi brothers i have issue with pubg steam when i play after few Mianite its stack and I have to restart my pc
.

any body nose ?

[wary jewel]

No info, they could care less my friend. They shut down our thread to even speak out against it

@tiny bobcat still no words on controller PC support???

[potent lily]

Closed due to instigation on the original thread when I was posting updates we had.

[icy pollen]

Absolutely ridiculous. People have disabilities that require the use of a controller.

[plush pumice]

Anyone experiencing massive stutters in the game? Like actual unplayable stutters?

[pallid badge]

It's been a whole 2 weeks these douchebags need to hurry up I'm about to find a different game to play

I'm probably going to sell my pubg account if they don't fix it I got about $1,000 into it

[eternal mango]

is this normal

2 same skins

[uneven kernel]

normal

you can salvage duplicated items through hideout > salvage

or exchange them for BP by right clicking

[potent lily]

Welcome to the gambling game of duplicates.

[eternal mango]

thanks

[frosty badge]

Controller support wen?

[void herald]

Honestly I wouldn't expect them to fix it. This long without any official acknowledgment of it makes me doubt they even really care.

[potent lily]

If you think they don’t care when they rarely ask for GTs for those affected by an unlawful ban, and they choose now when people are getting banned for using their controllers on pc you don’t understand krafton.

Majority of the time yeah they don’t care about issues (still no change in the presets changing in prelobby) but this time they’ve asked people who got banned recently when they tried to use a controller to contact them directly to get that ban off them. Even if it’s a temp ban they knew it was bs

[steep ivy]

Yup…. I’ve reached out and really no new update on when or anything. So I now play hell divers with all the same people who played pubg. They all are taking a break from it because I refused to play without my controller. Between the 5 of us clan members they lost a lot of moola.

[umbral musk]

skill issue

[wary jewel]

Same thing with our crew. We pulled on not but choice but basically pushed out and to another game

[potent lily]

Saying the same thing over n over won’t bring change or expedite a fix

[wary jewel]

Not looking for and argument by any means my man, you've been a lot more helpful than a lot. I would love someone that got banned from the controller issue to stand up and say they got unbanned after reaching out to them to see if they actually helped or not.

[potent lily]

Ask the ones who got banned there was a handful posting here

Majority of the time when issues get fixed people for some reason just don’t post about it.

[wary jewel]

Ya they never reposted anything on the issue. Was hoping to hear the out come of the situation

[potent lily]

You can see a bunch of the same issues and then they fade cause there was a resolution

[wary jewel]

Except the controller issues sadly.

[vast vapor]

!rule1 @pallid badge - Your frustration is understandable, but please keep things civil here. Also note that selling or offering to sell an account violates the PUBG Rules of Conduct.

[regal vapor]

Be friendly, polite and respectful to everyone on this server. No harassment, abuse, hate, threats or discriminatory behavior of any kind, even as a joke.
Please see #📋│welcome-and-rules

[potent lily]

You just gotta wait

[wary jewel]

Lmao that timing of this message 🤣

[potent lily]

#🎺│service-announcements they’ll post it.

[vast vapor]

Let's hope today's update brings a fix.

[real meadow]

1

[hoary radish]

Is it a feature that translates automatically?

[lime totem]

Anyone else keep getting stuck on smoke loading screen when starting the game ! Can't go passed it ! Always use to work now, it just gets stuck on that screen

[cobalt copper]

@vast vapor the update did not correct anything

[vast vapor]

That sucks. Time to keep bugging Support, I guess.

[vast vapor]

!troublepins
About 1/3 of the troubleshooting requests are this issue (or something simiilar). Please see below to help yourself find answers!

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[sly zinc]

Use a VPN

[zinc ocean]

Is there any Information available when or if PUBG will be useable under Linux? I am so done with Microsoft interfering the game experience even if all setting are put to game Mode, only manuelle looking for Updates or Virusscan in the middle of a Match.

[pallid badge]

@vast vapor Go play Minecraft that's what you do anyways stick to your business and I'll stick to mine

[slate yarrow]

nick Rakunfangs. quem puder denunciar este por suas palavras, eu agradeço. https://www.twitch.tv/p4i4co/clip/TubularObedientAardvarkDAESuppy-Z8hzGK0RgRIu5mub

[vast vapor]

If you can't follow our rules and be civil, you can have a timeout. Please reconsider when you return.

[fast blaze]

I can’t do enemy spotted on Xbox. It’s not on that radio

[wary jewel]

Still no controller support for PC??

[wary jewel]

With all do respect the comments wouldn't be so negative if we weren't left behind and in the dark. If PUBG doesn't want the negativity here maybe they should listen to the concerns and complaints in a reasonable time frame.
Just saying 🤣

[vast vapor]

It would be nice to have more communication and transparency, I agree.

But at least they're trying.

(And heck, if an unannounced change took away my ability to play the game, I'd be pissed, too.) (But I'd still try to be civil when complaining about it. Still, who knows if I'd manage it? 😅 )

[potent lily]

Being an ass doesn’t get things done faster

Just makes you a Karen/kevin

[wary jewel]

I agree but my patient personally has run its course lol. Patience is a virtue. Also lack of communication is a bit disrespectful to the players. Like you said though, being or making an ass out of yourself doesn't help, but hear me out imagine if a million people was on the same page of being an ass about the situation then I wouldn't feel if it would work for our occasion to get fixed quicker lol. I agree with you still though.

[potent lily]

It would be one thing if there was total radio silence. However you’ve been told by Teck, a community manager, they are aware and working on it.

Letting a company know about an issue is one thing as well, dragging them through the mud daily what does that really do for you?

[wary jewel]

I had no intentions of dragging any company through the mud my apologies if it looks like such. Just a newer disappointed player that enjoyed the short lived PUBG game. I truly envy your optimism, We need more positive people like you my friend.

[potent lily]

Saying nothing has been done daily, when they’ve told you they’ll update you as soon as they figure it out, kinda dragging them

I don’t play PUBG as often cause I’m tired of console treatment. I made a stink about that multiple times n there’s yet to be change.

It’s also just lost its fun, people don’t talk anymore, if they do it’s to talk shit about you as a player if you’re doing something they don’t approve of. Mostly not hotdropping with them to die immediately

[frosty yew]

if i may add; having just discord acknowledgement and copy/paste style email responses as opposed to saying something on reddit and twitter was where there could've been better comms to start. if every other bug or issue gets addressed via twitter, it shouldn't be a surprise for controller players to keep an eye on that comm channel. it took terminus making a reddit, me making the 1st video and players flooding socials before a community manager responded to it.

people didn't feel heard or seen. i don't condone people being vile. i also don't like that you can't bring up a complaint without being viewed now as a karen or kevin.

i'd like to have hope, but according to the og players even here, i'm asking for too much lol.

[wary jewel]

Well said man, Well said

[potent lily]

Never said if it was just a complaint that you’re a Karen/Kevin. It’s the way you go about it. People have been vile.

Also not every bug is responded to on socials. If you’re new you’re new. Console has dealt with issues for years.

[wary jewel]

Losing Controller Support seems like more than just a bug....This is definitely a game breaking issue that could have been addressed through a simple "official" twitter post. To me it seems like they're hiding the game breaking issue that has hit 20 or so percent of their gaming community. I have also sent in multiple tickets since day one of this incident and have yet to get an actual person to respond to a single ticket. The negativity seems self inflicted from lack of appropriate response to said situation.

This is my 2 cents so don't take it to heart. I'm nobody just someone that spent money on pubg

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[vast vapor]

Their support system can be disappointing. I've had issues where I thought there was an obvious need for a human response and just got boilerplate back with essentially a "no" answer. I've also had them fix problems for me, but sometimes not until after I followed up several times (daily) until I got a human to take my ticket seriously.

I'd advise replying daily (and politely) with new attempts to explain the issue until you get a helpful human response. At that point you can ask them to escalate the ticket to their next tier of support if you don't think the answer is adequate.

[potent lily]

Report to support

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[potent lily]

Putting it here doesn’t help

[west wyvern]

never seen anything like this before.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[vast vapor]

Known bug, but hasn't been fixed for ages. Please send the video to Support, so they can investigate.

[vast vapor]

The latest ones?

[lofty pier]

having this issue even though the person is in normal mode. any ideas?

[quick walrus]

why alway have this problem i del game and download game again played normally and the next day it happened again

[tulip cargo]

I’m facing an issue with NVIDIA ShadowPlay. While recording, it captures my gameplay visuals perfectly, but it’s not recording the game audio. If anyone can help me fix this, I’d really appreciate it!

[wise totem]

hmm i've deactivated that but i am pretty sure there is a setting that you turn on/off to capture in game / mic sounds

[tulip cargo]

Thanks for your response! I’ve checked the microphone adjustment settings in ShadowPlay, and I understand how they work. My issue seems to be with the system sounds, especially game audio. I’m using Voicemeeter Banana to manage my audio, but even after setting both system and game sounds to the same output, ShadowPlay still doesn’t record the game sound.

Could you please clarify which specific setting you were referring to for capturing in-game sounds? Any detailed guidance would be appreciated..

[wise totem]

so you've checked from here?

are your windows Output/Input sources same as nvidia?

i'm not sure about the other programs as i don't use them

would be under sound settings / advanced sound options

and they should technically be the same ones you have set in Nvidia

i believe that would apply to all programs you use, to use the same sources, otherwise i can't really tell you why it wouldn't work. try reinstalling geforce experience?

Hmm, I wonder if Voicemeeter would interfere with it. As I said, I do not use it and with normal shadowplay settings mine works just fine

[tulip cargo]

Thank you so much for taking the time to help me! I really appreciate your suggestions and guidance. ❤️

[potent lily]

Some people’s settings don’t allow invites during games.

[regal vapor]

Be friendly, polite and respectful to everyone on this server. No harassment, abuse, hate, threats or discriminatory behavior of any kind, even as a joke.
Please see #📋│welcome-and-rules

[quaint zephyr]

@autumn creek yes windows 11 is just fine for PUB G the game isn’t a very demanding one 😂😂

[vast vapor]

They answered your question. They're not being sarcastic.

[regal vapor]

MINIMUM:
Requires a 64-bit processor and operating system
OS: 64-bit Windows 10
Processor: Intel Core i5-4430 / AMD FX-6300
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 960 2GB / AMD Radeon R7 370 2GB
DirectX: Version 11
Network: Broadband Internet connection
Storage: 40 GB available space

RECOMMENDED:
Requires a 64-bit processor and operating system
OS: 64-bit Windows 10
Processor: Intel Core i5-6600K / AMD Ryzen 5 1600
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 1060 3GB / AMD Radeon RX 580 4GB
DirectX: Version 11
Network: Broadband Internet connection
Storage: 50 GB available space
https://cdn.discordapp.com/attachments/489122230127558682/1216691994026446888/image.png?ex=66014fb8&is=65eedab8&hm=ca83ae38acf475bb652cff73bc80a5b31e4f9786f509d1f0fdf9b59fce62e71c&

[proven laurel]

Anyone here get a chroma skin for a gun they didn't have, and then have said chroma not show up anywhere(not even in salvage)?

[uneven kernel]

have you seen this tab?

[smoky comet]

Yo Im missing scrap from my contraband pull

I pulled 5 times and my scrap stayed the same

[quaint zephyr]

There’s a lot of troubles in this game, opening things

[smoky comet]

I need that scrap soon, cuz Im almost done getting enough tokens for a progressive weapon

is there anyway I can submit a request for a support ticket?

[potent lily]

If it’s with coupons you don’t get scrap

Gotta use gcoin to get scrap

[smoky comet]

oh what

thats kinda disappointing to hear

[potent lily]

It’s always been the case

[smoky comet]

so lemme get this straight

is it the same thing for the blackmarket voucher?

so if I pull 10x with the black market voucher, I dont get scrap either

correct?

[potent lily]

Unsure about the black market voucher. Haven’t messed with it much

[vast vapor]

That's correct. It says right under the buttons whether you're getting any scrap or not. Under the 1000 / 1800 G-Coin button for a 10-pull, it will say "100 scrap."

The other button will say "10 scrap" if its a 200 G-Coin button. If it's a contraband coupon / black market ticket button, the scrap message will be absent.

[smoky comet]

thats a rip

[vast vapor]

yup

[midnight copper]

im stuck on this screen

[north goblet]

Still waiting for controller support to return (for PC players.)

[cobalt copper]

@north goblet still nothing

[north goblet]

I swear I'm about to make my own semi-realistic battle royale and not pull stuff like this.. lol

[cobalt copper]

@north gobletI just sent them this message

PUBG Support Message :

Subject: Request for Controller Support Issue Resolution and Refund for Skins

Dear PUBG Support Team,

I am reaching out to express my deep frustration regarding the recent update 32.2, which has disabled controller functionality for the past three weeks. Until this update, the game worked perfectly with a controller, providing a smooth and enjoyable gaming experience. Unfortunately, this change has significantly impacted my ability to play and enjoy the game as I did before.

Given that I have purchased numerous skins since I started playing, I believe I am entitled to request a refund for all my in-game purchases. These purchases were made under the assumption that the game would continue to support controllers, as it always had. Removing this key feature has fundamentally altered the gaming experience I paid for.

I kindly request that you either restore controller functionality as soon as possible or process a refund for the skins I have purchased.

Thank you for your attention to this matter. I hope for a prompt resolution.

Sincerely,

@north goblet send them the same text

[proud horizon]

Hey there, i win on hot drop mission #1 , when we receive the golden box ?

[potent lily]

Give them about 2 weeks @proud horizon @viral monolith

[faint valve]

Anyone know how to fix the Initializing stuck takes too long after a match?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[wise totem]

Black market vouchers do give scrap though, just like opening with Gcoins.

so @smoky comet if you used those vouchers (not contraband) you should've gotten scrap

[smoky comet]

ah alright alright thank you

[wise totem]

10 / voucher and you can even do a 10 x pull unlike normal contraband coupons

[smoky comet]

I really thought u can get scrap from normal contraband coupons

damn

[wise totem]

i wish! I had thousands!

[smoky comet]

bro honestly they should do that

even if its like 1 scrap per contraband coupon

or per contraband pull

[proud horizon]

Thxx for replying brother

[hot pebble]

wtf?

[gritty lava]

Is anyone else having their game crash regularly since the last update as a direct result of graphical memory dumping, or is it just me?

[potent lily]

Maps have holes. Tell support

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[toxic crescent]

Hello guys, after the last update this game is unplayable, like I have to wait like 5 minutes to launch the game, and in lobby it looks like it works great until i switch to store (for example). In game it works very bad and it shows me an error related to the network (i do have a stable network 1gbps, im pretty sure its not from that). I've tried all the hacks from the youtube to run troubleshooting to delete config files, to update the graphics card driver, nothing worked for me. Any ideas? (I also tried to reinstall the game).

[sick arch]

Just have a quick question, when playing pubg my gpu usage says 50% but i only get 150 fps. Is that normal or is there something restricing my performance

[vast vapor]

Ah! I was working from memory; thanks for the correction.

[scenic shoal]

still nothing for controller support ?

[void herald]

Appears not. After 3 weeks with no response from them, they can get fucked. I have uninstalled the game.

They honestly don't care. We're just a money grab to them.

[proven talon]

Been that was for a while unfortunately. I hear streamers AND pro players complain daily on their vids (chocotaco) (quest) hollywoodbob etc….never will they listen….so damn sad

[unreal onyx]

I herd it was December....

[potent lily]

A. Can’t just post your live. B. This is troubleshooting?

[scenic shoal]

yeah honestly this is pathetic to just brush this away. i also want to get a refund for all the stuff i bought. i came from ps4 pub g then bought a pc idc if anyone says just play mnk im not bouta re learn a game i was good at just because they are not addressing the issue. i too will join you on uninstalling this sh**

[steep ivy]

This was Wednesday….

They have said this for the last three weeks so I don’t think there is going to be a change

[wary jewel]

at least you got a response they been ignoring me. lol

[steep ivy]

Depends on the date that you messaged him. It took them like five days to get back to me.

[slim mason]

how to fix this

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[slim mason]

Fresh install did not help

anyone with some fix pls

[uneven kernel]

install on another disk

[slim mason]

other disk in not in SSD

[uneven kernel]

well try to install it on the other disk to see if it's working :) if it's downloading then there's something to do with your SSD

[strange moth]

what is Erorr occurred loading en-GB?