🤝│community-troubleshooting

[uneven kernel]

it is the game not your pc - that issue hasn't been fixed for ages

[royal hill]

Can someone help me?

[vague mortar]

yeah but i just seen it lately

[vast vapor]

Can you provide more information?

[royal hill]

ITS OKAY NOW. THANKS

[devout glen]

My monitor on default is 165hz when I oc it, it becomes to 180hz but on pubg it still only shows 165hz instead of 180hz when I oc my monitor

[vague mortar]

After bisecting further out, it's the Instant Replay feature that freeze out my game for a sec when coming back from different tabs

[meager halo]

That happens when your friend still in a match exits Steam before PUBG shuts down. This bug has been here since I started playing PUBG in December.

[simple wedge]

would should I look for ?

[vestal hawk]

Hello my game not launching how do I fix it

[molten field]

Hi, does anyone here know or is able to help me with voice chat. it worked 1 time. i tried all the youtube videos but it wont work. when i push to talk it just dont activate and i dont know what to do. i hear others but even open mic wont register or something (feel free to pb me if u might know the issue tnx!)

[forest anvil]

can anyone help me with the long loading screen after match (warp didnt worked ) ??? any solution plz guide

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[main glacier]

keep pressing esc then restart lobby

[forest anvil]

😐 bruh damn it needs a lot of patience

[main glacier]

ikr 😭😭😭

[forest anvil]

ur also facing same issue

[main glacier]

yes i uninstall it 2 months ago

[cunning bay]

how I am gonna report a cheater?

[vast vapor]

!gamereport See the info below, @cunning bay.

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[sleek prairie]

Why there's no rewards when you Level up .other BR games do . I finished the silver tier 500 Levels 0 rewards!! is that Logically Normal ? For example in Apex Legends in every single Level you achieved you a get a reward a box to open ! So what is the purpose of finishing Levels? icons ? I think removing the leveling up system is better !
Other BR games is more generous!

[vast vapor]

!rule2 You've posted this in at least three channels. Pick one (such as #1014184851978604604 ), please.

[regal vapor]

No spam. This includes tagging people repeatedly or unnecessarily.
Please see #📋│welcome-and-rules

[sleek prairie]

Not a big deal !! getting nothing while leveled up is more annoying!!

[vast vapor]

You're being asked to follow the rules. Please do so; thanks.

[sleek prairie]

Send my note to the devs . Do me a favor. I'll read the rules later. Level up system needs to be fixed OK!!

[potent lily]

Not the place

[ruby sandal]

Guys, I was playing a match now, ping 42, 0 data loss, but there was an issue with UMP, I shoot enemies but it doesn't make any effect, and then when the bullets finished, i couldn't recharge it.

[bleak vine]

I have encountered hackers in every one of my last 5 games...

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[bleak vine]

PUBG servers going crazy, extended ranked season??

[uneven kernel]

it is steam

not the pubg servers

[bleak vine]

Damn...

[ruby sandal]

It's been like this for months and even because excessive recently. I have been reporting them and I get ban notifications everyday. Which means in every match, you're supposed to meet with a cheater.

[steady raven]

I have black screen after last update every time I launch the PUBG, can someone fix it ?

[charred lichen]

bucket helmet from the event crashes the game when previewed or equipped

this thing

it crashes the gam e for no reason i believe

[vast vapor]

!bugs
Please report the bug to support (see below).

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[supple moon]

im having a bug in which my ping goes up to 1000 ish when i open oup my inventory

[supple moon]

my drivers are up to date

[gritty lava]

We've asked this question like three times in the span of twelve hours and no one has acknowledged it. His packets per second cuts in half every time he opens his Inventory. Drivers updated, device restarted, hardlined network connection, PUBG deleted and given a clean install. No impact. Only started with the latest patch, and only when opening the Inventory.

[vast vapor]

!troublepins
If you've followed the advice below, and you haven't found an answer, your next stop is support.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[devout mesa]

@ornate ginkgo, could you share the crash files with me?

You can find them in the following folder: C:\Users\USERNAME\AppData\Local\TslGame\Saved\Crashes

You can send the files in my private message

[ornate ginkgo]

all of them?

[devout mesa]

If possible, please share the crash files with me and your in-game name.

You can find them in the following folder: C:\Users\USERNAME\AppData\Local\TslGame\Saved\Crashes

I'll report it

[devout mesa]

Just one folder would be sufficient as long as they are related with the crash due to the helmet

[ornate ginkgo]

ok

[main glacier]

bakanda forever

[quasi verge]

Is their a problem with consoles graphics

Feels like I’m on a old console just started last night

Pubg is the only game so it’s not a problem on me

Feels lick I’m close sighted in game

[harsh mantle]

is there an issue with dirt bikes? shift does not lift the bike and forward and backward also not working for me.

[lilac ridge]

Thanks to the new update I'm able to play again

[spark glade]

In IBR gears appears with random skin instead of equiped

Like other skin appears on helmet, smoke or vest

[spark glade]

Zeroing distance goes default after re-aiming by itself

[vast vapor]

#🎺│service-announcements

[severe abyss]

after the last update I have high Packet loss and Ping its normal and then get high again and get normal I dont know why

[chrome notch]

With the PGC 2022 pants, there is a bug when putting on equipment

[vast vapor]

!bugs
Be sure to send in a report to support, so they can fix it.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[maiden mist]

Hi

[vast vapor]

Hey there. Did you have a question?

[analog hatch]

Hey guys anyone know how to fix the mic glitch? Can't hear anyone and can't see myself talking. At one point mid game it suddenly started working and then it stopped again. Really annoying

My mic works fine in other games

I'm on pc

[vast vapor]

@analog hatch You deleted from #🌱│beginner-chat and re-posted; I replied there #🌱│beginner-chat message, but we can continue the discussion here.

[analog hatch]

@vast vapor Mostly default, when it suddenly started working I just changed it to push to talk but then it just stopped again

Pretty frustrating, when it suddenly kicked in I wasn't messing with settings

[analog hatch]

I dont have vc muted with ctrl+t either

[vast vapor]

@analog hatch May be a Windows setting issue then, or maybe another app is taking over the mic? Don't know. You could try removing the device from Device Manager and letting Windows reinstall the driver.

Otherwise, hopefully a search of this channel's history will help you find someone else who resolved a similar issue.

After that, the last step is to contact Support for help.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[supple moon]

um this happened when i loaded up the game

[vast vapor]

I'm jealous

[supple moon]

shouldnt be. It means the game is broken to hell

it doesnt even work, and its the 3rd bug ive had this patch

update*

[vast vapor]

Can you explain what's bugged? All you said was "this happened" - what happened, exactly? You got map selection?

[supple moon]

it showed up when i clicked on the random map section to see the rotation, i always check and this popped up, so naturally i clicked on THE BEST MAP ... Sanhok and tried to load and it completely crashed my game and restarted it and it was normal

[vast vapor]

Ah! Okay; the crash and random map region details weren't included in your post; that explains the confusion. Understood. So you're normally in a random map region but somehow got switched to a map-select region temporarily, but then it crashed.

[supple moon]

exactly\

actually could this be what the issue is with my ping problem?

with the inventory?

[kindred cloak]

Hey is it Deston in Rank?

[vast vapor]

Yes; it took the place of Vikendi for now.

[analog hatch]

is it normal for medkits not be able to be used while a passenger in a vehicle?

*first-aid kit

[uneven kernel]

yes - you can only use bandages, energy drinks, painkiller and adrenaline syringes.

you have to stop or get out of the car to use first aid kit

[dusty tiger]

What can I do if it shows I am in a game that has ended and I can no longer log into PUBG? Stuck at Initializing screen...

[finite shuttle]

Having this same issue.

[dusty tiger]

I am in the process of reinstalling the game

[finite shuttle]

Let us know if that works. good luck!

[hard rain]

Having packet loss issues. I'm on ATT Fiber. Buddy in the same town with Xfinity not having any issues.

[dusty tiger]

Reinstall was successful.

[gentle nimbus]

Maybe someone knows how to fix this issue.

Already tried verify integrity, disable firewall, disable antivirus etc

[finite shuttle]

Nice. Mine just randomly got back about 8-10 minutes ago.

[nova cape]

Have you tried turning it off and on again?

[main glacier]

bro keep pressing ESC

then restart the lobby

[oblique basin]

Guys, I founds problems with Pubg on my PC,It runs terrible,idk why
It has a ryzen 7 1700 oc to 4.1ghz and Rx 6650XT with 32bg of rams,I got only around 30-45fps ,Its wierd that I got this issues after updates ,before that ,I could run it 90-120fps fine, any suggestions?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[pale gulch]

use a VPN , Cloudflare warp works for me

[whole compass]

I left a clan and can’t join another clan, what should I do? 50 hours have already passed

[vast vapor]

!support
If the 48 hours have expired, you might try restarting lobby or restarting Steam & the game. If it still doesn't let you join a new clan, that sounds like something you'll need to report to Support for help.

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[versed kindle]

game instantly crashes upon launch

I've tried uninstalling and installing

not working on epic games nor steam

[frosty socket]

This happens while trying to purchase anything in the store. Anyone ever have this happen? Ive restarted lobby and restarted the game. Same results:

[ionic finch]

Hi. I play PUBG from Steam. I am from Bangladesh. I get the never ending smoke screen whenever I try to login to PUBG. It launches perfectly but while initializing, it gets stuck on SMOKE SCREEN. This problem doesn't occur if I am using a VPN to login. Is there any possible fix to this? I don't want to play with VPN 🙂

[wise totem]

Close it down and start steam as admin

should fix it quickly

[ionic finch]

My Steam & Tsl is already set to run as admin. Any other possible solution?

[wise totem]

check first pinned message in this case, starting as admin solved my issue but if it still doesn't work for you you'll have to try something else

[ionic finch]

Yeah checked already. That also tells me to use a VPN(Warp) as you can see. Any solution would be appreciated wholeheartedly if it doesn't include using a VPN.

[devout mesa]

Have you tried troubleshooting the firewall options by disabling temporarily?
Is this a recent issue or has it always been failing?

[versed kindle]

Anybody know how to fix this ?? Would really appreciate because it’s unplayable right now

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[vast vapor]

Wrong channel. (See the post directly above yours.)

[ruby sandal]

I know exactly where I am. 😂

[vast vapor]

Ah. Then you're intentionally posting things that don't fit with the channel purpose; I see.

Please try #💬│general-chat or #1014184851978604604 next time. (Your feedback's more likely to be seen by your target audience that way.)

[versed kindle]

Have they found a fix for this yet?

I’ve tried everything but yet it still crashes

[ruby sandal]

I never cheated, what the fuck is this? I was removed from a ranked match.

[versed kindle]

its quite frustrating

i've reinstalled again and cleared download cache and it still doesnt work

[ruby sandal]

I found a solution, I discovered that my anti virus has a game boosting feature, when activated, it stops some processes from working and the battle eye process was one of them. I allowed the battle eye process and the game is working fine.

[harsh nexus]

Question for PUBG. When you're jumping out of the plane.. You shoot to the ground as fast as you can.. No other way to get down any faster. How is an entire team already on the ground when you get there? Not only on the ground, but inside the house on a second story? Hmmmmmm Seems a little sus to me.

[uneven kernel]

there are 2 planes in rondo if that's what you are talking about - they jump/land faster than the other plane

as the other plane already passed over the city for example

[harsh nexus]

No, only one plane on map path… I’ll have to go back and watch my recordings and timeline of where everyone was at. They were already down and set up. They couldn’t have come from the same plane and there was only one. Killed our entire team, sitting ducks, it gets old. Between that and 300 yard shots, even Chris Kyle couldn’t have made that turn down allies makes game play annoying. Spent 20 minutes picking up loot to shoot someone four times in the chest but they’re still up to knock you from full health with two shots.

[uneven kernel]

you can always see how they landed using replay option

[harsh nexus]

Then there’s the 4 person team, where two are on auto mute, and one just doesn’t speak. As soon as you land, in separate places because there is no communication going on, the one immediately goes “off line” and the two who are on mute get knocked and all of a sudden they’re able to turn their mics on to ask if you’re coming to get them or their blue chips…. Like, if I wanted to play single player, I would have. People troll you by immediately going offline leaving you auto down to 3 person team with is pretty crappy. It’s just frustrating the different hang ups here and there. I’ll continue, cause ultimately, it’s a fun game. However, there’s issues with it. I’m sure it’s much better than when it first came out, however, still frustrating when it happens and you feel as if you wasted your time.

[pallid torrent]

Anyone else having high packet loss and ping? every other game i play is mint except pubg the last 2 days??? Ive reset routers pc verified files etc etc. I tried to vpn to europe to see if game had me routed wrong my ping doubled but 0 packet loss....? tried a vpn to chicago im in canada, had 0 packet loss... how come i need a vpn for no packet loss all the sudden?

[midnight copper]

@pallid torrent @safe bloom @granite stream @hard rain did you fix your packet loss? i'm on ATT fiber in texas, seems like everyone with ATT in this area is dealing with packet loss

[pallid torrent]

im in Ontario canada with starlink, usally have killer ping and 0 packet loss 😦 im trying to reinstall the game files. probably something in the patch they broke.

[midnight copper]

that just doesnt make any sense to me

how would you mess up your network code to cause packet loss

it has to be an us thing no?

[pallid torrent]

literally every other game i play is fine, just pubg. i tried using a vpn to german while playing pubg i got 300 ping 0 packet loss, tried to chicago 140 ping 0 packetloss as soon as vpn was gone 120 ping 20-40% packet loss...

[midnight copper]

doesnt that mean its uhhhh

their aws US servers fucking up?

oh youre in canada

nvm

[pallid torrent]

i dont doubt it they are always dicking around with servers, i had a whole season i couldnt play due to bad servers

[midnight copper]

yea aws servers makes the most sense

alright thx

[granite stream]

I'm att fiber as well. I'm pointing to that more right now

[granite stream]

So signed up for NordVPN, no packet loss and only 20-40 ping loss

[queen bluff]

give my money back

[vocal hawk]

anyone know whats up with the inventory menu lagging after this patch and how to fix it? I've Tried redownloading the game, moving it to 2 different SSDs and one Nvme, turning off character preview, windowed borderless, fullscreen, DX11/11+/12 and still getting a lag every time i open the inventory, never had this problem before the last patch

running a 3900x and a 6900XT and have tried gfx driver rollbacks as well

[vast vapor]

With this patch, I've also noticed a lag when first opening inventory in each new match, and looting via the inventory screen often fails to pick up things I right-click on now. Does seem to be an issue with the last update.

[vast vapor]

Which anti-virus? And, can you post a screen shot of the menu option you're talking about, and where you add the exception? (If you can put that info in one post, I'd like to pin it here.)

[sullen plinth]

i am having black screen when i boot up the game

it started yesterday with administrator to steam

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[warped cliff]

I'm having massive FPS drop and Ping spike everytime i open my inventory, anyone has a fix ? What i've tried: Verify game files, update all drivers, settings to low, disable character rendering in inventory. I got a i5 12400F - 32gb ram + AMD 6800-16gb, hard wired internet connection. It was running smootly on high settings 120-140FPS before, never had problems before untill latest patch 😦

[vast vapor]

See #🎺│service-announcements - they're asking for you to gather & send in data on the problem

[steady raven]

Flare gun doesn't work on Deston, FYI.

This is the highest priority issue, I dunno how developers missed it.

[light wyvern]

Maybe someone has encountered a problem. I launch the skating rink in pubg, 20-30 seconds pass, the ping rises to 1000-3000, the fps drops to 2-5, and the delay is 2000ms. This only happens in pubg.

[zealous imp]

for some reason my game is having big bursts of rame loss very frequently

i fixed the problem by opening msi afterburner and opening riva tuner to show game stats

but idky its having such a hard problem without these clients open in the background

[versed kindle]

is the unknown crash ever gonna be fixed?

[turbid copper]

Need Help regarding "Getting Stucked at Loading screen after starting the game." To join the match i have restart everytime my team goes in the plane .. How Can I fix It ???

[ruby sandal]

360 Total Security

[tame nova]

How do I fix this, been happening since yesterday

Now I get this over and over

[elfin sparrow]

why zeroing keeps getting reset in scopes x6 x8 x15 when i just stop aiming while it not happening in AR without any scope

[uneven kernel]

I believe it is getting fixed with today's update

[tame nova]

Anyone help with this unknown crash issue, been happening since yesterday and can’t even get into the game

[uneven kernel]

Have you tried verifying the game files?
Have you checked the crash logs?
Have you checked if something in your PC is interfering with the game?
Have you updated your drivers and windows?

[tame nova]

Ive done all of thatI also uninstalled and reinstalled, Been happening since yesterday game was running just fine before with no crashes

[uneven kernel]

did you update anything yesterday or downloaded?

[tame nova]

Shouldnt have I dont remember doing anything of that, I just restarted pubg after a match and it kept giving me that error

[uneven kernel]

could also be hardware (broken RAM for example) or could be anything - there will be a maintenance soon and see if it still persists then you may need to ask pubg support

[tame nova]

Alright well thanks, Maintenance soon as in a week, few days or do u not know

[uneven kernel]

in 2 hours 58 minutes

[tame nova]

gotcha thanks

[glass acorn]

Bruh, why is miramar screwed up, went to climb stairs- and this happened

[granite stream]

I had that happen to me too last week. 5 stacks in El Pozo

[wise totem]

report to support as it is a bug

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[devout mesa]

If you have a clip as well as the replay files, please share 🙏

[jaunty badge]

anyone knows when is going to be fixed scopes x6 and x8 calibrating?

[steep siren]

Red dot sight reverts to "red dot" no matter what reticle you have set in settings. Super annoying. Console

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[glass acorn]

Been having issues with Nvidia overlay recently, so I couldn't get the replay to work. I did submit a bug report though.

[brave magnet]

Have you fixed it? It's happening for me since last patch. I play like around 15m and game suddenly crash

[versed kindle]

its finally working

[pliant pier]

Hi everyone, is any mod active?

[marble jewel]

someone know how to fix lags in game? in lobby everything is okay but when im load in game its so laggy and says network lag detected and sometimes game dont even load

[smoky pivot]

Maybe your wifi

[smoky pivot]

Are thies performance lags or connection lags like a high ping

[marble jewel]

when its lagging it says i got 4000 ping

but my internet is fine

[arctic idol]

Same for holo as well.

[nimble comet]

any1?

[versed kindle]

well pubg is crashing yet again

[modest prawn]

Did u find a solution? I'm having the same problem, but it happends in every match

[tiny isle]

Can someone help me when i ranked play matchmaking cancels after 5 minute

[light wyvern]

Yes, I did. Only reinstalling Windows helped

[tiny isle]

Can someone good help me

[tiny isle]

can you help me plz

[wise totem]

restart your game maybe? no reason why it should

[vale imp]

Since the last update, the reticle of the x4 scope is not the same as in the settings, do you have the same problem?

[tiny isle]

Na doesn't work either

[tiny isle]

yes

its bug

bruh this game cant Even matchmake i bought plus member ship now ranked doesn't work !!

[vale imp]

Okay thanks, lets wait and see 🤓

[tiny isle]

what

[tiny isle]

their servers are pretty bad

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[sand finch]

TLDR upgrade your cpu

[devout mesa]

Can you share more information on what is not "working" exactly?

A video can help as well

[sand finch]

@autumn creek upgrade your cpu when you have funds/ work

there is no way around it

[versed kindle]

with how often this game crashes the crash report folder is literally 2 gbs

[ruby sandal]

in three days, the anti cheat isn't working or what? And in ranked matches in addition, basically everyday I play I get killed by a cheater who ruins the gameplay and affects the points.

[blazing pecan]

Why are some cars silent 🔕 when driving

[viral monolith]

My game ping issues 328/400 Kindly help me

[timber heath]

@ruby sandal money > all.

[uneven kernel]

Pico bus is the most silent one when driving and some skins may affect the sound of the car

[blazing pecan]

Do some cars especially on vikindi but on all. That don’t make any sound. Then maybe after driving for 5 mins or so the sound just turns on. But it’s like the engine is cut out but just driving full speed.

[latent sonnet]

This is the third time I've been falsely banned for 72 hrs. Who and how can i get this resolved? I am registered and I have a clan. I do not cheat. Why does this keep happening?

[latent sonnet]

This is Horseshit! Whats the point of this fukn discord? No appeal process. No mods that will respond.

[vast vapor]

I'm sorry to hear about your ban. Moderators here can't help you with in-game issues. Please see below for more info about bans and appealing.

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[brave magnet]

Any fix for this? I open the game and after ~10m my game suddenly crash. It doesn't matter if im in game or just lobby, my game always crash

[latent sonnet]

@vast vapor This has happened 3 other times. ive went throught these links and waited for a responce. All I get is We cant talk about it because of security reasons.. IM NOT FUKN CHEATING! I spend real money on this game. This needs to be looked at, it needs to be fixed. Go watch my gameplay footage. I suck to bad at this game to be cheating.

@vast vaporAlso Id like to add I have a crew who spends money on this game and they will not play without me. So I get banned, now you have lost up to 6 other players..

I dont need a run around or a circle jerk that lasts the same time as my 72 hr ban. I need a real person to look at whats going on and fix it.

[vast vapor]

I haven't lost any players. You seem to have mistaken me for a Krafton employee...

[regal vapor]

Moderators are volunteers who help moderate this Discord server: they are players like you. They are not Krafton employees. They are also not Information Technology experts.

If you have an issue that needs to be addressed by an employee, please contact support. (Type !support for the support website.)

[vast vapor]

You might reach out to one of the Community Managers here to see if they can help you; otherwise we've told you all we can tell you.

[latent sonnet]

Maybe I have mistaken you. You replied to me. All i know is I've been a player from the beginning, back when you had to buy PUBG. I've never had a problem until just a few months ago. Now I've been banned a 3rd time tonight. I have no idea what for other then suspicious play. I've sent emails. I've hit up CS over this. i've gotten nowhere. I'm really pissed and I don't know where to go or what to do that will help the problem. And all these links to "HELP" have been fruitless. This is, and I'm sure, a bug in the system. I've had this game for years now. 5plus! And the last few months I've been banned 3 times. I need a real avenue to someone to take a look at my case. Not some automated system that will stall me until the ban is over so I go back playing and shut up.

[viral monolith]

Where can i go to get support for pubg ps5

Seems i need a Krafton id when i google website in order to submit a help request which i cant make cause when i try to male a krafton id it says nickname invalid

[devout mesa]

Feel free to share your in-game name and platform with me, but I can't promise anything

[pastel canopy]

hello ,i have the PS5 and often in the middle of the game the audio with teammates is lost, to get it working again I just close and open the game again, and when I'm in the lobby the error cs0004 often appears, does anyone have this problem?

[pastel canopy]

😦

[slim geyser]

Why all of a sudden i am not able to select maps?
It happens sometimes when the map selection suddenly dissapperas and i cant select maps and when i join a squad then it gives me high ping

[latent sonnet]

So this is the link to support from PUBG's own post!! WTF?

[regal vapor]

PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[latent sonnet]

AND THIS!

[uneven kernel]

Upgrade your CPU like Pusheen said

unfortunately no

pubg is a cpu demanding game so

your cpu is weak at this point

[versed kindle]

I’ve already given up trying to fix this damn thing

[split nymph]

Has there been any leadway in the packet loss bs that's going on?

[versed kindle]

anyone with long loading screen times

i get ejected off the plane

cause it doesnt load

[wise totem]

#🎺│service-announcements message

(not a fix but please do this if you experience that)

[split nymph]

@wise totem Yea, I've been doing it every game since that was posted days ago. Was just hoping it'd be fixed by now 😦

[blazing pecan]

parachute 🪂skin is selected so it’s just green. But then when u jump of a building or get res or e pickup your shoot is just a random skin. Even ones you don’t have! I had a Xbox one on ps5? And even a ranked one. Strange bug

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[viral monolith]

pubg

[vague mortar]

bro turned off the server switch

[mystic sleet]

is the game ok ?

[still shore]

no

[heavy gyro]

yes same

servers are so shit right now

its not the client, its the server

recently facing 110ms

[viral monolith]

same

[median blade]

Hi, I had 18k gcoins now when I log into my account it shows only 6630 gcoins! Xbox platform! Is there a way where u can see purchases history of Pubg ?

[vague mortar]

the server just did some crazy rollback or it just a compensation rewards?

[median blade]

Anyone here can help?

[blazing pecan]

Email support. They will look into it.

[median blade]

What is the email for Pubg support?

[blazing pecan]

I just log on my Xbox now and nothing has changed for me.

[median blade]

Is there a website where u can see all the purchases and everything happening in in-game?

[blazing pecan]

Type pubg Xbox ticket and then just fill in the details and what the prob is. They email bk in few days asking for proof and stuff.

No

Only Xbox history of your payments of gcoin in settings

But won’t say what u spend the gcoin on. Just that u bought it from off your Xbox

Only pubg would (should) know what items you owned. But they did a new jeans inventory reset recently, if u did not pick the half your gcoin back think they reset everything to how your game was in July So all items u got are gone. They said that was unretrievable tho.

U shouldn’t have new jeans stuff now tho. Have u opened them up might get cool items u wanted

[median blade]

Nah i dont care about those stuff from blue gay jeans! The only thing I care is my gcoins to use for my progressive weapons

And now disappeared just like that

[blazing pecan]

Did u pick the compensation u wanted? Coz if u didn’t they said they did one at some date about now.

I picked half my gcoin because didn’t want my inventory reset a month

[median blade]

Wait what! I still remember I did that and get a refund but don't remember what was for

[blazing pecan]

Did u get the full refund?

[median blade]

Not sure bro

[blazing pecan]

If u did they reset to the start of July or June. When the new jeans update day

If u picked full then they reset your account. They made sure u knew what it would do.

[median blade]

So what is the connection of all that blue jeans with my gcoins ?

Yeah I picked full

[blazing pecan]

U got a reset then

[median blade]

What does mean

They took my gcoins ?

[blazing pecan]

Seems like it. But don’t think they should. It said it would just roll back your game to the beginning. So lose all items , bp, xp But it said if u spend anything in the store they take all them items 2. But they refund u the gcoin.

[median blade]

So what I am supposed to do now ?

[blazing pecan]

If you request a refund, all items purchased with G-COIN, including PUBG x NewJeans Loot Cache, will be refunded in G-COIN from the completion time of the #30.1 update maintenance until the time you apply for the refund.
All items obtained immediately after the maintenance on June 12, 2024, will be retrieved, and the inventory will be reset to the state of your first login after the June 12, 2024 update.
Example) If you purchased a PUBG x NewJeans Loot Cache pack (x1) for 250 G-COIN on June 12 and then opened a Contraband Crate for 200 G-COIN on June 19 and obtained the [Progressive] Rest in Pink - Dragunov skin, both the PUBG x NewJeans loot cache pack (x1) and the [Progressive] Rest in Pink - Dragunov skin will be retrieved, and you will be refunded 450 G-COIN.
All inventory actions executed on the account after the maintenance on June 12, 2024 till the time of refund application, including item purchases, event and pass rewards, and progressive weapon skins, will be reset.
Progress for the PUBG x NewJeans Step Up Package will be reset, allowing it to be repurchased.
The G-COIN which you will receive as a refund, will be credited back in the same specification as of whichwas used.

[blazing pecan]

Have u checked the progressives and see if they have reset down if u levels any up or got a new one. Check they there and the levels are the same.

[median blade]

Let me check now

So my gcoins lost I will not get them back?

[blazing pecan]

U will get them back , did u pay on your Xbox

[median blade]

Yes

[blazing pecan]

Go to settings, account, payment history. It wil have all the dates u bought it. Screenshot them, send them in with your ticket email. And they will look into it. They can see what u spend things on. And they will add it back. But might be a few wks They always want more proof and emails. But they seem to eventually help. They do this with twitch drops.

[median blade]

I just checked all my weapons levels are okay all max

No changes

[blazing pecan]

So it’s just g coin. Email then and tell them. They will fix it. Just take a bit of waiting. Norm bout 2 days

How the hell u do that? I just spent about 40k gcoin on lambo n store stuff and I’m on 30g coin. So would like getting load of stuff like u got free.

I logged on 2x but mine is just the same. It either some issue with new jeans roll back. Or some random glitch. This is part of pubg experience. Great fun init.

[median blade]

Lol yeah

Its frustrating

[drowsy zealot]

bro i just logged in and got the new jeans crates and 64k bp i literally had 9 last night lol

[blazing pecan]

Did u take the FULL refund for the new jeans also? I wondered if it’s something to do with that roll back?

Mine is just the same. I would like to get all that stuff to opens tho. I got a half refund no reset

[harsh meadow]

im a returning player, and ive just finished the tutorial u had to do to be able to queue normal games. but i cannot ever get in game i am just stuck in queue for forever

[drowsy zealot]

yes i did

[tranquil lodge]

Whats abaout constant verification request to play ranked

I had verification and then every second game is asking for same verification

does anyone know how to fix this annoying bug

[blazing pecan]

I think it’s because of that. The other guy was same. I took half coz didn’t want a June reset Maybe it’s that?

[blazing pecan]

It makes u play about 5 or so games with mostly bots 🤖 then u wil b put in the normal que

It treats u like a new player so puts u in a longer wait bot lobby

[warped cliff]

It's solved by now by turning post processing to very low. Not Low but only very low works for me. All other settings are on high/ultra

[little sonnet]

Lads when i try loadin in a PUBG game it doesnt load up, why is that? when i verify files it doesnt seem to work and when i reinstalled it still hasnt worked.

[main glacier]

keep pressing escape

[brave magnet]

Any fix for this? I open the game and after ~10m my game suddenly crash. It doesn't matter if im in game or just lobby, my game always crash

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[zealous fern]

Is there a hotkey to toggle flight path on map? my flight path no longer shows.. need help

[vast vapor]

SHIFT + DEL

[forest matrix]

Anyone having issues with the community link? When i use mine it just takes me to a blank screen on with both the xbox browser and phone. The QR does the same thing

Console

[sage lion]

we really need african or middle east servers

[supple moon]

what does this mean?

[vast vapor]

Steam was down temporarily.

[supple moon]

oh i see

[simple oxide]

its pretty common....like weekly

[exotic ember]

still happens to me

[crystal timber]

I start play this game 3 weeks ago and seems to be always problem with it is this going to be always like that?

[delicate fossil]

Yes

it's a common stuff

[stiff harness]

the same thing was happening to me......
but now it has changes to "server busy"

[stiff harness]

I'm thinking PUBG pushed a bad update to Steam... it was only 130 megs and another guy told me his was in the 200 range.... but when I do a "file integerty" check in steam.... it comes back that all the "files are good".

[stiff harness]

Now STEAM is giving me login errors! Even after I reset my password!

[prime fjord]

can i use soundlock in pubg

[vague mortar]

again

the lobby is dead

[wise totem]

it's being investigated

[vague mortar]

very cool

[brave magnet]

Anyone experiencing this? I open the game and after some time, like 10-15 minutes, my game suddenly crash. It doesnt matter if im in game or just standing in lobby, always happens

[viral monolith]

High chances your PC is facing temperature issues. Check with HW monitor or Intel XTU if you have a intel CPU. This is aa common issue with intel CPU. If you got AMD then maybe the game files need to be verified in steam

[brave magnet]

I've Intel cpu (an old one i7 7700) i've been monitoring cpu usage/temp and its running at normal values - even i used to play at higher temperatures but im getting this random crashes since last patch tho
https://cdn.discordapp.com/attachments/762433477475172364/1273301152896782426/Desktop_2024.08.14_-_12.22.25.03.DVR_-_Trim.mp4?ex=66c6af5b&is=66c55ddb&hm=4d45751a8e01b56dfbd4007243f1e0dd59a2cf9a48c0076d7fe01eab9f7f9af9&

[delicate mesa]

I am so confused as to what the heck is going on here.. I just launched the game for the first time in a few years yesterday, didn't even get to play and suddenly today I am banned until tomorrow???

Like this makes no sense

I have created a support request but this is ridiculous, I have never been banned for any reason from any game and tried playing PUBG and get a game suspension despite never interacting with anyone

Literally just sat on the main menu.

I am confident that support can look at it and know that I was literally just on a menu and never played the game... good lord.

[loud crest]

NEED HELP !!! everytime i play, after around 10, 15 minutes it kickes me out of the match and show this EVERY GAME, reinstalling game doesnt work, checking corupted data on steam either, i cant play the game HELP

[uneven kernel]

We've told you 174828 times that your CPU is weak and you need a better CPU

and this is the reason why CPU usage is 100%

[latent sonnet]

HOW DO I KEEP GETTING BANNED!!!!!!!!!!!

[granite stream]

Getting a bunch of network disconnect errors? No break in discord audio so not sure

[wise totem]

if you've contacted PUBG support all you can do is either chase it with another emails OR wait, unfortunately none of us can do anything.

[leaden zodiac]

anyone down to play

pc

[vast vapor]

Wrong channel. (See channel title.) Try #🔎│pc-as-lfg

[tribal prawn]

Has anyone been experiencing severe packet loss in the last few months? My game often freezes (especially the first one after i open the game)
i used to play with texture in ultra and firefox and many other apps open in the background....now i lowered every graphic setting and play with no other apps running and it feels like my computer is struggling to run PuBG

[supple moon]

yeah packetloss has been a major issue that people have been having. Theres alot of people having the same issue with it, but happens at different times. For me its everytime i open up my inventory. But every person ive talked to that had this issue had some sort of problem with BattlEye

permission to dm?

[devout glen]

reinstalled my game and now iam getting micro stutters any solution ?

[delicate mesa]

Valve/KRAFTON reversed the VAC ban

[latent sonnet]

@delicate mesaHow did you go about getting someone to look at your case? Ive been falsely soft banned 5 times now. I dont know what to do. Will you help?

[proven root]

How do I fix my cursor in game not perfectly aligning with my game icons when playing on stretched res

everytime I change res I need to restart game for it to work again but is that normal ?

[delicate mesa]

I emailed Krafton support and explained the situation, and I also emailed Steam support (I had to use some really round about way) and politely filed a complaint.. again explaining the situation. I woke up and saw that notification and was relieved.

I am so grateful to both support teams as this was resolved very quickly

[arctic idol]

Always a great story when they care.

[neat bone]

same thing Happened to me I was Playing Normal Match and Got Banned for 3 days lile wth Is thiss

Is here anyone to help or guide me what to do

[vast vapor]

!appeal - See below for more information on bans. (A 3-day ban would be a temp ban for them to investigate, so usually they won't overturn that.)

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[west terrace]

Does anyone have issues claiming a drop from yesterday's EWC Twitch Drops? I've claimed but didn't receive them

[wise totem]

yes everyone pretty much

[uneven lake]

https://medal.tv/games/pubg/clips/ix2VZ8tTfSvyC0CJR/d1337OditTvO?invite=cr-MSw3c3ksMzQ2OTE4Mzks my game was fine but i think i changed a setting in my drivers, everytime i move my screen the quality worsens. how do i fix this?

not sure if the clip shows it very well

[uneven kernel]

make sure motion blur is turned off

[uneven lake]

motiuon blur is off, its just everytime i move my qulaity worsens

[uneven kernel]

whats your antialiasing settings?

[uneven lake]

ultra

[uneven kernel]

I recommend you not mess up with driver settings other than color settings - they usually don't work well or are not compatible with some games

[latent sonnet]

@neat boneI keep getting a run around from the support over at Krafton. I'm not sure there really is something that can be done about it. I've been soft banned 5 times now in the last couple months.

[neat bone]

this su*cks Dude

[vast vapor]

Ask them to escalate the ticket to their next tier of support.

[latent sonnet]

@neat boneI agree. Its also takes them days sometime to respond at all. And it always the same ole same, We cant discuss why you was banned blah blah..

[neat bone]

means i am Getting Ban again After The unban

[latent sonnet]

@vast vaporI'll give it a try.

@neat bone I got banned the 4th time last friday. 72hrs later was Sunday night. Didnt get to play was to late had to go to bed. Monday was a busy day for me, didnt get to play. Tuesday evening they had maintance, didnt get to play. Wed, finally I get to play. Got 4 games in and bam! Another 72hr ban. smfh!

[neat bone]

Did you email them?

[latent sonnet]

I did

[neat bone]

any reply?

[latent sonnet]

still waiting on this ban replay, so no not yet.

[neat bone]

Maybe we Should Reinstall windows or Reinstall Pubg so all the Anticheat stuff work fine

[neat bone]

Sad

[latent sonnet]

Thought about doing that. may give it a try.

[neat bone]

i will see if i Get ban again than I will Reinstall Windows

[latent sonnet]

Im just going to reinstall PUBG and see how that goes along with trying to hit up support about the issue.

[smoky pivot]

I think you Profil pic is not so good

[latent sonnet]

Thats kool.

[native hemlock]

How do I join the game night lobbies?

Oh nvm, found it

[vast vapor]

!rule3 @latent sonnet - NSFW avatar. Please change it to follow the rules, and we'll remove the timeout and keep you on the server. Thanks kindly.

[regal vapor]

No NSFW, illegal, political or religious discussions.
Please see #📋│welcome-and-rules

[vast vapor]

Well, that's interesting. They said they'd rather be banned than follow the rules. So be it. 🤷‍♂️

[viral monolith]

Help!!!

My game keeps crashing upon attempting to launch it. This happens multiple times before I am able to run the game. My PC runs other games including just fine so I am guessing this is an issue with the serves? Is something wrong with my installation? Any ideas?

[forest matrix]

This mission is extremely bugged and is crippling our progress its not counting the progress correctely i had multiple games where me and my clan got 10-15 kills collectivley and it only gave 1 point of progress we got this mission 2 weeks in a row too. Is this happening to any of you?

[tribal prawn]

is there any chance to receive personalized support for inexplicable high ping stutters and massive packet loss that started to happen in the last couple of months?
i would like to understand how i got this problem...
yesterday my game was fluid and flawless, today it is again unplayable.
i truly don't understand and it's getting me insane

[ruby sandal]

Anyone getting this? Any solutions?

It's a problem with steam as I can see.

[ruby sandal]

If you have NVIDIA GeForce Experience, it can be resolved from there.

[uneven lake]

completely reset driver profiel to fix it unfortunately

[clever oracle]

hello, because i'm from egypt i have an issue with voice chat which it doesn't work at all, all i know it's from the internet provider, anyone have a clue how to fix it ?
ps: i remember using vpn few years ago to make it work but the ping was nasty

[vague mortar]

again huh

[round elk]

🔥

https://x.com/PUBG_Support/status/1827313469701665199

PUBG: BATTLEGROUNDS Support (@PUBG_Support) on X

[PC] Sharing information regarding Server instability

Due to ongoing instability with Steam servers, players may experience issues with lobby access and authentication.

We are actively investigating the issue with Steam and will try to resolve the issue as quickly as possible.

Twitter · Aug 24, 2024, 11:54 AM

[vague mortar]

nice

[acoustic badge]

TFH - never seen this before... any solution?

[fierce sundial]

wtf

[ruby sandal]

@stee1

[gray lava]

it is because of the drop?

[ruby sandal]

It started with a different problem

https://x.com/PUBG_Support/status/1827313469701665199

PUBG: BATTLEGROUNDS Support (@PUBG_Support) on X

[PC] Sharing information regarding Server instability

Due to ongoing instability with Steam servers, players may experience issues with lobby access and authentication.

We are actively investigating the issue with Steam and will try to resolve the issue as quickly as possible.

Twitter · Aug 24, 2024, 11:54 AM

[wet night]

Can I not use a x box controller on PC?

[bold oxide]

same for PC too.

[tawdry glade]

I am not in a fking cafe

[raven acorn]

I get the same error, and my network is online

[vast vapor]

https://x.com/PUBG_Support/status/1827350803063173187

PUBG: BATTLEGROUNDS Support (@PUBG_Support) on X

[PC] Urgent Temporary Maintenance Notice

We will be conducting urgent temporary maintenance to resolve the issue of unstable server connections.

• Maintenance Duration: 30 minutes
  We will notify once the maintenance is complete and apologize for the inconvenience caused.

Twitter · Aug 24, 2024, 2:22 PM

[azure rapids]

East asia was also stucked

[raw beacon]

also me ")

[gray lava]

now its working

[mighty monolith]

?

can anyone help?

[finite furnace]

anyone elses progress on the weekend 15 and 30 minute not registering? played 3 games well over time and each game i didnt get the rewards and time reset to 0

[vapid cape]

That happens to me too

I am also trying to complete those missions

[solar hawk]

Seems like server lag at the moment.

[finite furnace]

finally registered the 15 minute one after about an hour of playing and clicking to claim the reqard it just doesnt pop up too lol keeps resetting

[frigid trellis]

I'd avoid all crates/reward redemption right now.

[tribal prawn]

ok guys I truly don't know what to do anymore

Since around the beginning of the summer the first game launched after opening pubg had serious freezing and hiccups. This was exclusively limited to the first seconds of the game (airplane journey, parachute jump and a few seconds after landing)

I blamed the problem on the heat, "my laptop isn't brand new anymore and it can't handle the heat"

Gradually the thing started to get worse and, continuing to think it was the computer's fault, I reduced all the graphics settings to a minimum, updated the video card drivers (even if they were fresh) I made a lot of space on the HD, uninstalled stuff , cleared TEMPs, cleared game cache, defragmented the hd for hours.

But nothing.

Checked the integrity of the game files, all cleared.

It jumps from 28 ms of ping to 4500 with 100% packet loss every 2 seconds and while these hiccup freezings happen no one can hear me on discord.

Something strange happened yesterday: I try to restart the router. I had a full day of smooth, immaculate play with only very rare hiccups.

Today I restart the PC before opening Pubg (which has now become a necessary habit) and the situation is unplayable again.
I restart the router (2 times)
I restart the PC
Nothing

This morning I went to pubg official support site.
I read and follow the connectivity guide they offer: among the many options they recommend flushing the DNS

FLUSH DNS
Press the Windows key and in the search bar type “CMD”
Right Click the Command prompt shortcut and select “Run As Administrator”
In Command Prompt, Type ipconfig /release
[Enter]
Type ipconfig /renew
[Enter]
Type ipconfig /flushdns
[Enter]
Relaunch the game and test your connection

situation hasn't changed.

Note: i used to play with ultra texture, firefox, telegram desktop, whatsapp desktop and discord opened in the background with no problems at all
i seriously have no idea what to do

[viral monolith]

use cloudflare warp

[arctic idol]

Have you tried raising a ticket and reaching out to support with what you’ve posted above?

[solar zodiac]

anyone got a souloution to the smoke loading screen glitch?

[willow star]

Pubg support 🥲

[brave magnet]

How can i fix this?

[tranquil lodge]

Have same issue

[willow star]

How many days you already have?

[willow star]

My friend have this like 5 months ago it took him 5 days mine already 6 days and I kinda worried if something is wrong . Very frustrating

[vast vapor]

That appears to be the issue with bad Intel CPUs (or similar). It's an issue that's been in the tech news a lot lately.

[brave magnet]

I switched to Direct 12 and started to happen, kinda weird

[vast vapor]

Many people have problems with the game using DX12. DX11 or DX11 enhanced (iirc) seems to work better for them. But others report DX12 working better. I guess I'd suggest trying each one to see if it mitigates the problems.

[stray crystal]

Hello is it possible to refund a purchase for the PUBG Plus, please? I am on PS4..

[tribal prawn]

could you please help me to raise a ticket? i could not find the right category on the support page.

[arctic idol]

Have you tried raising it under installation and launching?

[tribal prawn]

thank you, that's the right category. wasn't expecting to find lag and frame loss there. Thank yuo so much

[tribal prawn]

just to clarify: i opened GTA online and it was smooth and flawless with no frame loss or lag in a room full of people and several modders

[torpid mural]

i verify files and get this again

[potent lily]

Gotta message support

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[willow star]

Still nothing already sent those thing needed to send on that day until now.. Been sending asking for updates everyday. Now I talk to a bot 🥲@regal vapor

[viral monolith]

Not a bot, you need to provide the details the agent is asking for.

[willow star]

Send it already the day they ask me that message.. Been waiting until now send asking updates still nothing. I already provided everything. No confirmation if they receive it or they have to do something just --- blank leave like a ❓❓

That's why I'm here asking if some mod here if they can do something about it..

[viral monolith]

CM's can't help you

[potent lily]

We can’t as we’ve stated before

We’ve told you what to do so now it’s on you

[snow fable]

How to I get the best graphics out of ps4 and a Vizio tv

[vast vapor]

@willow star You might also need to wait until a work day; they might not be responding over the weekend.

[willow star]

I just received again same message on a different agent this morning.. Fill everything out hope this one work out

[pine pond]

How is a ticket done on this?

[vast vapor]

!support
If "this" you mean this Discord server, then there is no ticketing here. Visit the PUBG Support website and start a ticket with them directly.

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[lapis socket]

How can i make it so the HUD (like kill feed) is shown in the replay clip?

[potent lily]

Ctrl+U

Replay Control Guide PC

J: Time line ON / OFF (Player can move.
to desired time, pause)
P: Pause
↑, ↓: Play speed change
B: Back to own character
W, A, S, D: Camera move
E, Q: Camera height change
Holding Shift, Ctrl: Camera move speed change
TAB: Open the player list (If you click the ID, camera moves to that player’s view)
V or LMB: Observing camera (You can see the view of the selected player - FPP if available)
C or RMB: Following camera (The camera follows selected player and you can control the camera angles and zoom - Over the shoulder or TPP)
F or SPACE: Free camera (Move to the camera view which can freely move on the map)
L: Open the battle list (You can check engagements with and around the currently selected player)
M: Map (If you LMB click the player’s icon on the map, you can move to the observing camera of the selected player. If you RMB click any empty area of the map, you can move to the free camera at that position)
H: Show all Player Names
X: X-ray mode (show all player model outlines through objects)
Ctrl+U: Hide/Show HUD (same as in game control)
Ctrl+Num [1-9]: Save camera location to a number slot for later access.
Num [1-9]: Access saved camera in number slot.
Mouse Wheel Up/Down: Change FOV. NOTE - This only works after disabling the HUD with Ctrl+U

Found on Reddit

[pine pond]

Okay. Do you have link i googled help and it brought me here? I can’t find help

[willow star]

@pine pondhttps://support.pubg.com/hc/en-us

[pine pond]

I have done now. 😊

[ruby sandal]

I landed leading my teammates somewhere on Taego map then I found myself swimming under the buildings as shown in the picture. Suddenly, I was teleported in the sky on the edge of the map so far from my teammates. Someone should check this lag. I didn't have any packet loss or Ping issue, even my teammates saw it.

[potent lily]

That’s just a classic bug.

Vikendi was infamous for it on Castle.

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[crude arrow]

can anyone help me with the error code 0xffffffff

[willow star]

What issue you have?

[pine pond]

I have all the cars and i claimed a lobby and it’s not in my lobby. I claimed it.

[willow star]

Haven't experienced issue like that.. But just the other day I have experienced a delay on my GCOIN from Chinese event it took 24 hour me before I got it.. But my teamates got it instantly.

This purple haven guy somewhat very responsive not the first guy PUbg_scooter I send 1-2 message everyday for a week haven't received a single response.. 🥲

[pine pond]

I keep not getting items. Very frustrating

[uneven kernel]

Have you checked Customize > Lobby?

[elfin sparrow]

every time i end match lobby doesn't load and i have to restart the game with ALT+F4 how can i fix it

[uneven kernel]

@elfin sparrow check this out - it may help

[elfin sparrow]

it didn't help but I noticed that this screen doesn't get stuck it just lasts 45 seconds when normally it disappears immediately

I will check if it will still occur tomorrow because it is possible that it is just a temporary server lags

[robust grove]

Same for me..

[robust grove]

Is there any Info or solution? It seems like that most of the players have the same issue..

[elfin sparrow]

if more players have same issue then we have to wait untill devs repair it

[smoky pivot]

Oh yea found miself under the castle and can see trough the walls

Captured in the catacombs of the castle

[pine pond]

Thanks. I got it. I checked lobby but no yellow dot. But I checked now and it was there. I sure I check but thank you for making me re check.

[crude arrow]

@fast grotto it didnt work

i really need to fix it cos my friends are wanting to play and so am i

[fast grotto]

awh fu

[crude arrow]

could you help?

[fast grotto]

Same error as yesterday?

[crude arrow]

yeah

it also says this

hold on

@fast grotto

[fast grotto]

Thats a different issue

[crude arrow]

i get the error code from tslgame_be i think

but launching from steam it does that

@fast grotto

[fast grotto]

For some reason it's not launching correctly

can you try and launch steam as ADMIN?

@crude arrow

[crude arrow]

yeah

lemme try

we are getting somewhere

@fast grotto

[fast grotto]

Yeah looks like a bad install

you followed that clean install guide right?

[crude arrow]

yeah

im vereifying integrity

see if that does anything

and then what?

another reinstall?

@fast grotto

12 files failed

patching 6gb

wtf

[fast grotto]

yeah see

try it after that

[crude arrow]

i will

can i ask a question?

[fast grotto]

sure

[crude arrow]

do you get paid for being a moderator?

AND ITS BLOODY WORKING THANK YOU SO MUCH

[fast grotto]

Paid in firm handshakes 😄

[fast grotto]

glad to hear it 🙂

enjoy the battlegrounds

[crude arrow]

it just crashed tho

ffs

[crude arrow]

oh hahaha

its crashing on launch now

@fast grotto

random crashes

[fast grotto]

Well that could be a different deal :X

[crude arrow]

any ideas

[fast grotto]

How many crashes?]

Honestly a clean install again might be in order

if its flipping out

I know you hate to hear it @crude arrow

[crude arrow]

damn.

no other way

?

[fast grotto]

Are your Graphics drivers up to date?

windows update?

[crude arrow]

all up to date

[fast grotto]

Yeah then id go ahead and clean install

how much is it crashing?

[crude arrow]

every 5 minutes when loaded

[fast grotto]

hmm

there is a maintanence period tonight

might resolve?

[crude arrow]

idk

i think its my end

[fast grotto]

PC specs?

[crude arrow]

no no

but the crashing isnt happening to my friends

[fast grotto]

Yeah thats why im asking what are the spec

[crude arrow]

i have a 2060

and ill have to check for the others

[fast grotto]

yeah that wouldn't be that

[crude arrow]

64gb of ram

or 32

[fast grotto]

Honestly i would just go through clean install process

or you can wait for maintanence tonight and update game

[crude arrow]

😔

[fast grotto]

Guess it depends if you want to play before or not

[crude arrow]

ill do anoither install :/

[fast grotto]

#🤝│community-troubleshooting message

When you get down to restarting steam I would maybe try running as admin before reinstalling when following steps

[crude arrow]

alr

is the hash file normal?

[fast grotto]

Never seen that before

[crude arrow]

hmm

your folder not have that?

@fast grotto

[fast grotto]

I don't even see my folder

[crude arrow]

lmao

[fast grotto]

ahh found it

had to dig deep

yeah i got that

[crude arrow]

is it also a word document thing?

[fast grotto]

not sure what you mean

oh yeah its an excel file

[crude arrow]

its still crashing

its starting to annoy me cos im using my time after work to fix this and i still havent

@fast grotto

the error code is inexistant too

[fast grotto]

You got fiber or something ? im shocked it is already reinstalled

[crude arrow]

its not reinstalled

i didnt do it

but looks like im going to have top

[fast grotto]

Oh i thought you had already started so when you said it crashed again i was like wait wut

[crude arrow]

hahaha

i need solutions

it doesnt help that this is all i get

[fast grotto]

Yeah unknown crash could be lots of things

[crude arrow]

yup

is there no one else that has had this problem?

that have said something on this server

[fast grotto]

Maybe not everything works for every user unfortunately

you can probably search around

[pine pond]

My game sound is missing for jumping through glass and opening doors. And my cars and emotes also have no sounds.

&Opening the lobby car no sound

[elfin sparrow]

nah its still happening, i hope they repair it soon because its kinda annoying to wait one minute just to see lobby

[vast vapor]

Frequent trouble with corrupted files might indicate a failing HDD / SSD. You might try running Windows error checking on the drive (in File Explorer, right click the drive > select Properties > Tools ) before trying another reinstall.

[elfin sparrow]

how can i do clean reinstal of game, like any files to delete after uninstaling on steam?

[uneven kernel]

Check if you still have these folders after uninstalling the game

AppData\Local\TslGame
AppData\Local\BattlEye

[elfin sparrow]

if i have delete them?

[uneven kernel]

if you want to delete folders related to pubg then yes

not sure if uninstalling through steam deletes those folders or not

also not sure what your problem is but I scrolled up and saw that you are stuck in smoke screen (?) it could be related to your connection

you can try a different connection and see if you are still having the same issue or maybe support guys have a solution for you

[fast grotto]

Last i checked it doesn't delete

not fully at least

[elfin sparrow]

not stuck, it just stay in for minute instead od 2 seconds

[fast grotto]

#🤝│community-troubleshooting message heres a full guide

[elfin sparrow]

thx

[elfin sparrow]

i have good internet connection, like 36 ping and 370mb/s, 3 days ago it worked fine

when im loading into the game its instant

but loading to lobby takes whole minute

also i have m.2 drive

[elfin sparrow]

i will check other wifi i have

or run steam as administrator

so pubg also will run in administrator

[elfin sparrow]

administrator didnt work

mabey other connection

okey somehow that was my 370mb/s 12ping wifi

and pubg is working better with phone wifi 20mb/s 50ping

idh HOW

[vast vapor]

Could possibly be firewall or ISP related. Sounds like you're narrowing it down to a network problem of some kind.

[elfin sparrow]

yes it's a problem with my wifi soon try restarting the router or restoring it to factory settings, I still wonder why the only place where the problem occurs is loading the lobby after the match, why everything else works perfectly

[upper lintel]

You can try reinstalling the game, maybe it's due to a corrupt file

Honestly, yeah it could a firewall error too as Togusa pointed out

[elfin sparrow]

I think it's not a game file problem, especially since the other network works, and I checked the file integrity

[upper lintel]

Hmm yeah, have you tried using a VPN?

If using a VPN works for you, that means it's a problem at your IP in particular.

[elfin sparrow]

I will try it

[robust grove]

It is just since the last patch. Me and at least the half of my mates have alle the same problem. We need to restart pubg after every game, cause we can not enter the lobby

[lapis jay]

Need help with my game, my pubg is just stuck on black screen when i try to load inn, Anyone know the problem ?

[rigid dagger]

I just had a similar problem where pubg was trying to access the wrong default sound, in this case my headphones which were turned off. It loaded when I switched them on.

[lapis jay]

but everythings on? i only got wired headphones always on

[rigid dagger]

I have a new laptop and in the last few days when I load or close pubg windows makes the sound like a device being ejected and freezes for a few seconds. Event viewer doesn't highlight anything in particular. I did have sound problems a couple of days ago, but thought that was fixed. A friend thought it might be when windows switches to the GPU but it doesn't do that for anything else. Any thoughts?

[rigid dagger]

Maybe a totally different issue then. Could always check what the default sound source s in windows though in case an update has changed it.

[crude arrow]

it didnt work @fast grotto

[fast grotto]

😔

rip

i have no idea then

[crude arrow]

any ideas on the crashing issue?

damn

it has an update so that is my last option

[fast grotto]

yeah update

then verify files

[crude arrow]

nope

call in backup pls

@fast grotto

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[crude arrow]

not helpful

it just says what ive already done

@fast grotto

[willow star]

Do PUBG SUPPORT ACTUALLY WORKINGm

[limpid orchid]

Pubg, pc: I need your technical support for the following problem:
For a few hours now, my game has been freezing when I join a game and I have to exit, close and start again. Sometimes it also tells me a network error even though everything is working fine with the internet. It only happens at the beginning of the round, usually before I get on the plane.

I have so far:
Restarted the game
Checked the game for errors
Restarted the router
Restarted the PC
Updated/reinstalled the Nvidia driver
updated windows
cleared caches/temps
reinstalled

:/

[willow star]

I still cannot access rank 😭 2 weeks pass already. I already sent everything they requires me to submitt no update still. So very frustrating

[elfin sparrow]

thx guys for helping me cuz i find solution @robust grove try reseting your wifi/ethernet router, first just turn off and on again in 20s but if it still does not work reset it to deafult setting that worked for me

[brave magnet]

So are devs gonna fix this or can i just uninstall the game?

[uneven kernel]

or you can share more information about the crash so they can fix it but I am pretty sure it's about your PC since you are the only one reporting it right now

just like bucket helmet crashing the game when previewed

[upper lintel]

!bugs @brave magnet

[regal vapor]

Bug reports are no longer handled through the PUBG Discord server. If you wish to report a bug, please open a ticket with PUBG support:

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

On the Support page, click "Submit a request." Then choose "Gameplay Related" from the first drop-down, and then under Issue: select "Bug Report." Include all the relevant details in your report, and where possible, include video evidence showing the bug.

[brave magnet]

Thats all the info i got. I open the game, let it open for 10-15m and it suddenly crash (it doesnt matters if im just standing in lobby, playing or wathever). I thinks it's my GPU but this is the only game crashing for me

[tawny depot]

Hello!) There is no information about when the bug with obtaining the achievement on Steam “See me? And now?
(Wear a camouflage suit.)”
There has been no information for a long time.

[sullen flame]

Why my pubg freez after every game long time.. and then i need to wait like 1-2 minutes until i get to the lobby

[elfin sparrow]

@robust grove sory for another ping but it turned out that it's not a problem with the wifi itself but with the IP because the problem is new for me and the solution is a vpn, I personally use the one built into norton but any option that changes your ip should work

so now i hope that pubg anticheat won't give me problems because i use vpn in the background while playing

[elfin sparrow]

yeah me and one guy here have same problem and now I think its about my ip so i recomend trying vpn

[sullen flame]

Thanks for help! i had earlier VPN but i didnt use it anymore and then the lag started

[elfin sparrow]

also if your router has such an option you can change the ip there but my upc connect box does not have such an option so I don't know if it works

[sullen flame]

Once again thanks. i bought the vpn back and now it working..

[upbeat helm]

Yo , I’m ps5 and eu anyone have a problem that when there game is finished and they back out to lobby the game just stays on the “connected waiting for response” and it’s just stuck there I’ve to reset every game and it puts me off playing and I wanna play so bad

[acoustic ridge]

Hello, I'm having trouble with PUBG settings. Each time I launch the game, all of my settings get reset and I've tried everything to make it stop. Is there a solutions to make it stop?

I tried to delete "gameusersettings"
Tried to unbind this key "|" cuz I heard that key can be a big problem to the settings resetting

[uneven kernel]

%localappdata%\TslGame\Saved\Config\WindowsNoEditor\GameUserSettings.ini - Check if Read-only box is ticked if it is, untick and save it and see if it works.

[acoustic ridge]

It is not on read only, so idk what to do

[acoustic ridge]

m8, I fixed it, thanks. I had to untick read only on all of the "gameusersettings"

THANK YOU SO MUCH! Have a nice day
sincerely Raspy

[uneven kernel]

I am glad you fixed it - have fun :)

[mental walrus]

after every game a smoke screen appears and i have to click escape then restart lobby and its really annoying

anyone got an idea?

[indigo quail]

it happens to me too i just wait it out it dosent take long and it goes

[mental walrus]

i click escape then restart lobby and its ok but still shit that i have to do it after every game

[regal lake]

just dropped me out of game, wasnt able to return, getting same error.

[elfin sparrow]

pubg has problems with your IP, in my case and that of a few other people it is best to use a VPN to bypass this problem, but it shouldn't happen and I'm waiting for pubg to fix this problem

[elfin sparrow]

.

you can also try other network if you ahve one or reset your ip if your router have this option

[onyx prawn]

What the hell is going on with all these servers region switches. Been bouncing from my normal 60 ping to 190 ping in matches ????? And I'm not the only one, servers have been absolute dog water.

[steady raven]

Is issue with flare gun on deston doesn't fixed?

[sage zephyr]

guys why i suddenly have 19k gcoin? i never top up since 2month ago

and it said gcoin bonus ( expired 30+ days )

[uneven kernel]

could be newjeans compensation if you bought

[sage zephyr]

i do bought it

but my skin still in my inventory

[uneven kernel]

there was an issue with the collab so you got your gcoins back I believe

[sage zephyr]

so its a free skin + i got my gcoin back?

[uneven kernel]

Yes

[sage zephyr]

thanks for the answer bro, appreciate it!

[violet eagle]

Is there any Info about the Gamescom Gcoin bounties? My account got written down and Gcoins were set to arrive by end of August but nothing happened so far.

[wise totem]

give them another week or so I imagine there's a lot of people in the same situation

[violet eagle]

I would really like to use them for the Lambo, otherwise I would be more patient

[vast vapor]

!njcomp
Half of the coin. See below for details. (You were awarded the default of option 1 since you didn't choose an option by the deadline.)

[regal vapor]

NewJeans Compensation or Reimbursement:

If you have questions about the NewJeans compensation or reimbursement, the short answer is, choose Option 1, compensation. Need more details, or want to know how the reimbursement option (Option 2) will remove items from your inventory? Read on! ⬇️

Can't purchase anything in-game? (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258333985067503687/image.png?ex=6687aa58&is=668658d8&hm=049d47bee1db3c2195bff1bc6df40463cfc9265d909c3e932d9a82bebc4e28fa&) You must first choose a compensation or reimbursement option. Click the "Apply for Reimbursement or Compensation" button, bottom left corner of the idle lobby screen. (Image: https://cdn.discordapp.com/attachments/489122230127558682/1258334039237197926/image.png?ex=6687aa65&is=668658e5&hm=5c2a1886472da071cd4d213285e384273dcfcb800338614aa7da609e4321e2c2&).

After you click the Apply for Reimbursement or Compensation button, it gives you two options. Option 1 will give you G-Coin equal to half* of the amount that you spent on NewJeans-related items during the compensation period but will leave your current item inventory as-is.

Option 2 will remove and reset all of your item purchases (not just the NewJeans related purchases), event and pass rewards, and progressive weapon skin upgrades, since June 12. You'll receive a full refund for those G-Coin purchases in the same G-Coin. Option 2 means that your inventory will be rolled back to the state it was in before the June 12 update.

Once an option is selected, it cannot be changed. Support cannot be provided for incorrect applications, so please choose carefully.

* Please see https://pubg.com/en/news/7485 for more detailed information about the NewJeans related skin revisions and the resulting compensation or refund being offered.

[sage zephyr]

thanks

[pseudo snow]

same here

[late folio]

hey, any updates on the gamescom g-coin rewards?, i've been told that i'd get my g-coin by the end of august...

[elfin sparrow]

im having this weird skin bug when my black skin is white

you know why this is looking like this?

[heady tangle]

quick one for any1 that knows been banned for hacks/cheats which im not using either nor any third party software and its for 72 hours what do i do about this ?

[spice pollen]

can I report a player once match is finished from lobby? I don't have replay activated, so I cannot enter the replay and report it from there

[vast vapor]

Without replay, you would have to open a ticket with support to report it.

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

Unfortunately that is an investigation-period ban. Once it expires, if they don't find evidence for a permanent ban, you'll be able to play again.

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[chrome grail]

I have the same problem and am therefore also in contact with a community manager. After I completely reinstalled PUBG, I had one week without a ban until it happened again. Now, I have bought an additional SSD to install another clean version of Windows on it just for PUBG. Let's see if that helps.

[viral monolith]

Guys since the last update my game crashes before even opening properly, whats gone wrong?

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[harsh thunder]

How to fix this problem? 😩

[shut panther]

is there an issue with dirt bikes? shift does not lift the bike and forward and backward also not working for me.

since the last update

[shadow nacelle]

I got banned too for that

like 3 times

not using anything

no clue why

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[rain venture]

my friend got the same problem he can play erangel and sanhok only any other map or mood the game crash for him

[vast vapor]

@runic solstice @solid portal
Fixed in next update

[vast vapor]

Will be fixed in next update (tomorrow).

[grizzled hare]

hello, why can't I start the game?

@fast grotto @gleaming vector @wild knoll @vast vapor

[vast vapor]

!troublepins
Please don't be pinging everyone unnecessarily like that. Try the advice below.

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[sharp hull]

So can u help him to fix him

Please admin

[vast vapor]

No

For one thing, we're not technical support experts, so it's best to search the channel to find out if other people have had similar problems and how they addressed them.

For another thing, the person has provided no details, so even a technical expert wouldn't be able to help (so far).

Follow Mod Bot's advice, and once you go through that, if you're still having problems, you'll need to contact Support for further help.

[graceful osprey]

Have you tried below:

@vast vapor I can't remember the command fml

[regal vapor]

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.
Uninstall PUBG
Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A window will pop up asking for confirmation, click on Delete
Remove associated files
Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Note: You may have to look for the TslGame folder in the AppData\Local folder too.
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam
Reinstall PUBG

[vast vapor]

There you go

[graceful osprey]

Try above @grizzled hare

[mental ravine]

If my gpu and monitor both have HDMI 2.1, and support variable refresh rate over it, am I losing out on anything by not using displayport instead? Any disadvantage to gsync over HDMI instead of DP?

[upper lintel]

I dont think you're losing on anything with not having Displayport

What's the general fps you get?

[chilly carbon]

Hi there! I have ~1900 Lambo tokens which i got throughout the event. In order to buy the cheapest Urus I need 2000 tokens. Yesterday before the event was about to end I checked the store and it showed 5 days remaining for buying the Loot Caches (which give you tokens aswell). Therefore since i didn't have money on my Steam balance I was relieved that I had some days left to buy the Loot Caches for the tokens they come with (1x loot cache - 15 tokens).
Today I logged in and to my surprise they got removed from the store page.
My question is whether I misunderstood something or did they wrongly remove those?
I've kept all my tokens just to be able to purchase the Urus. (I'm 82 tokens short).

I hope this is the correct chat for this

[grizzled hare]

Can u guys help it still doesent work what do i do????

[steel jacinth]

It's likely best to contact Support for further help. They will be able to look into this further and provide you with professional and personalized asisstance.

[late coral]

What's the go with in game mic working some game and others it's won't work ... Fine in discord but ingame never wants to work for me only when it feels like it

[old dock]

Guys, my clan mission progress doesn't work anymore. What's the problems ? I lost already 9 points

[verbal ibex]

is this a part of new patch? or am i trippin'

[jovial crag]

Hi everyonen, I can't seem to enter any game, nor even the training grounds, it just gets stuck on the loding screen!

[grizzled hare]

.

help

[grizzled hare]

can help anyway not in the acidaro game

[sharp hull]

hello, why can't I start the game? maybe bro?

[potent lily]

!support like they said before if nothing helps that’s in the tips/pins you have to go to support

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

Unfortunately, the store items have their own expiration date, which displays on the items in the store when the date is close. The special crafting shop runs a bit longer so people can spend the tokens they already acquired. I'm afraid you're out of luck at this point for getting new lambo tokens. 😢

[versed flare]

hello, how do I know if I finished this mission?

[rugged portal]

https://streamable.com/c297ns Never saw a grenade that doesn't knock someone this close. And weirdly, that's coming the day after an update on Taego ...

[nimble surge]

quick question - I launched the PUBG from steam, which not prompt for any update, but once the game connected to the server, it says my client version (3.1.2.5) needs to update. Any suggestion?

[nocturne sun]

in Steam, right click PUBG -> properties -> installed files -> verify integrity of game files. it'll check over the game files and should prompt the update

if not, try restarting steam, if that doesn't work then restart your computer, if that doesn't work then try changing your download region in steam

[potent lily]

Play taego

[versed flare]

I have already played 4 matches, but what do I have to do to complete the mission?

[potent lily]

Should be the 3 times you played it.

[nimble surge]

will give it a try. Thanks

[pulsar eagle]

Sorry, the game won't open for me, it's through Steam and it just loaded a tab that says it doesn't have access to the address

[chilly carbon]

Yeah, that's what I knew...the problem is that I checked the actual Item store and saw the 5 days left...very unfortunate

[vast vapor]

Did you try restarting Steam?

[mental ravine]

100-150, nothing crazy

[jovial crag]

Did anyone have this problem and got it fixed??

[turbid sorrel]

Its stormy season in Florida and I play on starlink internet. If my power goes out or the internet drops my reputation will automatically drop down a level then I have to grind it back up and it happened again yesterday and immediately after it dropped my rep again. How to fix this?

[pulsar eagle]

Reboot and check files and nothing

[vast vapor]

Could be a router/firewall issue then.

[magic pike]

hi all. i recently got my friend into pubg and this week they received a permanent ban for an unknown reason. after going through the support ticket route, they have been told that it has been determined that they violated the terms and services and the ban will not be reversed. is there any other course of action for them to get this looked at? there is no way that they cheated... is there at least a way to get more information about what caused the ban? they accidentally TK'd in one game but this cannot possibly be the reason?

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[vast vapor]

You might need to keep bugging Support until you get a more satisfying answer.

[magic pike]

my apologies. i did look at the discord rules and didnt see anything forbidding discussing of bans. Thanks Togusa for the pointer, I will suggest this to him 👍

[karmic bronze]

Hi! I'm a fellow sufferer with the foggy background & with 2 eternity to load back to lobby - I was following the attempts with the solutions however as the pubg communicated that they are aware of the issue & working on it - i hoped that they might fix it till now. ( I have it since 24th Aug) Is this issue still exist to anyone else?

[wise totem]

this issue is very very old and comes on randomly it seems

#🤝│community-troubleshooting message

check these steps out if you can

[grizzled hare]

can help anyway not in the acidaro game

[grizzled hare]

@devout mesa

[wise totem]

you've been suggested to try contacting support if a clean installation did not help 🙂

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[wise totem]

see links above - open a ticket and explain your issue

[grizzled hare]

I filled it up

[wise totem]

send it to them and allow a few days/week to get a reply

if you don't just send a reminder

[grizzled hare]

ok

[ruby sandal]

You work for us don't forget.

[potent lily]

No they don’t

Lmfao

They volunteer, they don’t have to do anything for you

[elfin sparrow]

i and some others have same issue and for me using VPN or diffrent network works (i also have it since like 27th august)

[vast vapor]

I hope you were just being funny.

If you're serious, then you just missed the fact that we're players like you, and volulnteer moderators; we don't work for you.

[ruby sandal]

Thank you for your volunteering, it served nothing.

[vast vapor]

Your poor attitude and sense of entitlement aren't going to get you anywhere, and arguably they violate Rule 1. Please reconsider how you're treating people here; thanks kindly.

We've tried to help you and have done so with patience and politeness. If you choose to treat people poorly, we'll gladly show you the door.

I understand you're frustrated - I would be too (and often am at PUBG).

But you need to remember to be civil.

[ruby sandal]

What about your aggressiveness before with the other player? That doesn't violate the rules? If you volunteer, be professional also. And I didn't offend you in any way so keep your rules to people who actually offend you. I had a problem and none of you volunteers solved it.

[vast vapor]

If you have an issue with a post I made to another player, please send it to me in DMs, so I can take a look at it. Otherwise, I'd encourage you to avoid broad-sweeping statements that disparage others falsely.

We certainly don't want to give the impression that we're being "aggressive" toward players.

But if you presume bad intent, you'll see it everywhere.

Start by presuming good intent, and we'll all get along much better and avoid communication break-downs.

Also, you having a problem is disappointing, but it certainly doesn't make the people who couldn't solve it for you responsible for it (or you) in any way.

(Volunteers or not.)

[ruby sandal]

Well it was your message, start digging. You don't have the right to use rules against people while you don't follow them. I had also been a moderator before and I quit and changed my profile so I understand how frustrating it can be. Nevertheless, there is no violation in what I wrote and if you took it personal, that's your problem. I respect what you do and I respect this community, when I saw your message I saw a bit of unprofessionalism and I apologize for saying this.

[vast vapor]

Again, you'll need to set aside that sense of entitlement if you want to get along - not just here but in this world.

[vast vapor]

I appreciae your effort here to start being a bit more civil. But again, if you have an issue, it's on you to address it with me. If you continue to make broad-sweeping disparaging statements, we'll progress to discipline.

Let's move on.

(To other subjects.)

[ruby sandal]

I get along very well thanks. And excuse me, are you really lecturing me about the world now?

[vast vapor]

Well, since you persist and insist on continiuing, despite being given extended patience and multiple warnings, we'll go to a timeout. When you return, perhaps you'll reconsider your attitude and words toward others.

And if you have an issue with the moderation on this server, please contact one of the community managers ( @devout mesa or @tiny bobcat ). Thanks.

[frozen dawn]

anyone have an issue where clan training is really choppy and buggy, i can't wheelie on a dirt bike either

[viral monolith]

i cant enter pubg it just stays in the black screen with some light smoke does anyone know what i can do?

[karmic bronze]

Thank you Kasztan!! Yeah you are the one for example who i referred to, as i tried myself many solution before you suggested - i do not have vpn, i will try the ip / network stuff this weekend... i hoped they will fix it till now. 💀

[karmic bronze]

Thank you!! I will check these as well.

[wise totem]

I believe this might be bugged cause i’ve seen this reported before and it doesn’t work for me either, if you can, clip it and send it to support to report it!

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[steel jacinth]

You can also try the troubleshooting steps provided [above](#🤝│community-troubleshooting message). If you can't seem to solve it on your own, the customer support linked directly above my message is always happy to assist.

[viral monolith]

i just restarted my pc and worked

[viral monolith]

hey @regal vapor is there someone to talk to about a Clan who spent a whole game yelling the N-word then team killed me?

[regal vapor]

Where possible, please report players using the in-game reporting tools.

You may also report a player by raising a ticket with our support team:
PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[vast vapor]

Definitely report them. You can report players in the replay when you are spectating them; alternately, you can file a ticket with support (links are above).

[spring grove]

Hey guys, I need to get the "1728x1080"esque resolution on my native 2560x1600 monitor, will 2368x1600 work?

Or should I try something even lower for more fps.

[visual mango]

Hello my friend has an issue where after a match he has been playing then he has a long loading screen/ smoke screen and it takes a while to get back into the lobby. is there any fix for this and if so could someone help please ? 😄

[elfin sparrow]

this is a very common error, you can bypass it by using another internet or VPN, you can also try to change your IP in the router but I haven't tested this solution

[visual mango]

do u or any other have any other idea's? we tried these technices and it didnt work when comes to the loading screen

[candid mantle]

Hello, when i started the game today, for like 5 matches was really nice and smooth, after this my game was starting getting lag spikes (micro freezes every seconds) when zone going smaller or players was nearby. Is there a fix? My pc i running on ultra settings with 180 fps. Please help... Game is nice, like the customization options, but this lag...

[elfin sparrow]

if VPN or other networks didn't help try disabling your antivirus firewall, I don't know if it will help but you can try

[atomic siren]

Hey! quick question, I reached levl 500 and it started all aver again from cero, any experiences w this?

[grizzled egret]

hey guys. i voted for pickem challenge correctly but didnt get any points?

[grizzled egret]

I see i see. thanks!

[elfin sparrow]

@karmic bronze did you manage to fix this fog screen?

[karmic bronze]

We tried the router stuff with new IP and it didnt work - I didnt get a vpn yet... may gonna do it if I will have enough of this - but not a fan of vpns so tried to leave it as my last option...

[elfin sparrow]

I don't know if you tried using another network or hotspot from your phone, but if not, this should work, my phone internet works but its laggy af

and pkt loss

so i rather use vpn

[shy trail]

I know this is a common problem but does anyone know how to fix this? I’ve reinstalled the game a couple times and also reinstalled windows once

[languid basin]

where do i get my EP?

[wispy pike]

I have a white screen issue that prevents me from playing, has anyone else encountered this? Even when the match starts it's like one of the light flares is permanently on. I played earlier and it was fine. Not sure wtf is going. I'm on pc in na east

[viral ibex]

Quick question, why am i locked into TPP? i only ever play FPP

[wise totem]

this looks like AS region - do you have any VPN connected (if you are not from AS?)

[viral ibex]

i am currently living in South Korea, but I do have a vpn

[wise totem]

Might be why 🙂 AS region doesn't have FPP afaik

[viral ibex]

what the fuck, that's the only good game mode. 😳

[wise totem]

Could connect to SEA which is still somewhat close I suppose and play FPP

Singapore

[viral ibex]

eh, im moving back to USA soonish, ill just wait to play. hopefully they wont get rid of it there

[wise totem]

shouldn't be an issue anywhere else

[ruby sandal]

I used a voting coupon and predicted Korea to win the PNC but I didn't get my reward. What should I do? My prediction was prior to the PNC by two or three days.

[trim crescent]

@ruby sandal

[ruby sandal]

thanks; I missed that part.

[viral monolith]

emulators matchmaking problem

[wise totem]

!pubgm @viral monolith mobile issue?

[regal vapor]

This is the Official PUBG:Battlegrounds Discord for PC, Xbox, and PlayStation.
We do not provide support for PUBG Mobile.
Please visit the official PUBG Mobile Discord server: https://discord.gg/pubgmobile

[midnight helm]

Yesterday I was going through some optimisation videos i found on youtube, with regedit optimisation tools and whatnot but now i have a very niche issue that i cant find anywhere else on the internet where my games audio cuts out and it doesnt come back unless i restart the game.

I had created a system restore point before proceeding with the edits to the registry and have rebooted to that restore point and still have the problem.

The audio cuts out around 4.5 minutes after pressing play on steam depending on how long it takes for the game to boot.

I have no idea what to do, i have moved my game installation folder from an external ssd to my OS ssd and have verified game files. This shouldn't be a problem with my audio drivers as this problem only started after my performance tweaks.

im not sure if this is the right place to ask this but i dont use reddit so my account doesnt meet the 10 karma requirement for posts ._.

[midnight helm]

NVM IT WAS JUST MY AUDIO JACK. i didnt think to fiddle with it seeing as the volume cutting out seemed periodic and at specific times.

[upper lintel]

it's always some stupid thing like this that frustrates me the most. Try doing a billion things and the actual resolution is as simple as that

[copper coral]

So I launch PUBG and I am stuck in the starting screen and it only says Initializing for the past 10 - 20 minutes I've check the file integrity it restored the file that was missing and it's still not letting play anybody know a fix?

[wise totem]

close it all down & start steam as admin

should be a quick fix and it usually solves the issue

[limpid orchid]

PUBG, PC: I need your technical support for the following problem:
For a few days now, my game has been freezing when I join a game and I have to restart. Sometimes it also tells me a network error even though everything is working fine with the internet. It only happens at the beginning of the round, usually before I get on the plane. Sometimes when i start the game, i cant hear my friends on discord anymore. they can hear me, but i cant hear them. i really need ypur help, all my friends don't know what to do anymore either.

I have so far:
restarted the game
Checked the game for errors
restarted / resetted the router
restarted the PC
updated / reinstalled the Nvidia drivers
updated windows + repaired
cleared caches/temps
reinstalled the game

[regal vapor]

If you encounter in-game issues, you may share your concern and try to find answers at #🤝│community-troubleshooting, or you may submit a ticket at the relevant support page (also applies to account issues):

PC: https://support.pubg.com/
Xbox: https://xboxsupport.pubg.com/hc/en-us
PlayStation: https://ps4support.pubg.com/hc/en-us

[midnight helm]

turns out it wasnt that, it was just a coincidence. there is still an actual issue

[crystal yew]

so apparently i have been perma banned for zero reason. I emailed support thinking it was just temp ban maybe from some sorry saps reporting a half decent player whatever. No i have been perma banned for violating terms and conditions and will not be told a reason why. I have zero and I mean zero malicious software on my PC. I have been playing this game since 2018 even playing semi professionally. If someone could help out that would be great. I would atleast love to hear the reasoning as to why I have been banned.

truly heartbreaking honestly as I love this game but now its all gone.

[regal vapor]

We do not discuss bans nor handle ban appeals via Discord.

If you feel you were incorrectly banned, please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

More information on bans:

https://support.pubg.com/hc/en-us/articles/115004197714-Can-I-connect-support-to-get-unbanned-or-reduce-the-time-of-suspension-

https://support.pubg.com/hc/en-us/articles/115002126113-I-m-getting-a-message-for-being-banned-What-do-I-do-

https://pubg.com/en-eu/clause/rules_of_conduct/label_steam/latest

[crystal yew]

great so i get falsely accused and all i get are automated responses. lovely

[copper coral]

how would you even go to prove that you ain't cheating? like does Krafton have a program that can scan PC's to check for cheats and if so how would they know if somebody DID have it before they deleted and submitting the PC for the scanning?

[wise totem]

Unfortunately I believe due to Data Protection they wouldn't be able to tell you exactly what or where it went wrong. Also, apologies for the automated reply as this was sent before we saw your message 🙂 As per Mod bot's post though, we don't handle bans here as we have no power over accounts.

Best option is to keep pestering support, perhaps ask to have gameplay looked at or ask if you can prove anything in any way.

[crystal yew]

thanks and sorry for the response. im just frustrated that this even happened. Im gonna keep emailing them and see whats up

[copper coral]

Goated Mod

[wise totem]

I hope you manage to get it lifted somehow - I know I'd hate to see my account gone knowing I've done nothing wrong!

[crystal yew]

umm they look at the reason that caused the ban and i prove that whatever triggered it was not malicious or violated terms of service.

im pretty sure it was my DS4Windows program that I use my PS5 controller on. This allows me to retain all functionality of the controller. I have used this program for years and never had an issue. There was an update to it recently and then this happened. I only know this because I launched Battlefield 2042 right after I receieved the ban error and their anti cheat said it was this program causing a conflict.

[wise totem]

On the plus side - there is cases where false positives happen and they get lifted. Just need to bug them enough - Might not be an easy journey and it might take some time but fingers crossed!!

[crystal yew]

i hope youre right

[midnight helm]

ok i still have this weird niche problem where my audio completely cuts out after a few minutes of my game booting up. more info in the message i replied to. I haven't tried reinstalling the game because my wifi isnt the fastest but i will try it if its the only options left. If anyone knows what to do i would really appreciate it.

[ancient lotus]

Pubg console. Can't get into an arcade game to do my tutorial event

[regal vapor]

See the pinned messages in the #🤝│community-troubleshooting channel for common troubleshooting steps. Search the channel history for your issue to see what other users have tried.

https://cdn.discordapp.com/attachments/489122230127558682/1181723905531060314/pinned_messages_button.jpg?ex=65821926&is=656fa426&hm=698882d12f719fd41a5c6fd77c45ac0f6f92496a88da2af73b8949b821093eed&

[plush pumice]

I don't know if I'm the only one but the audio is absolutely horrible this last patch, I can't tell anymore where people are walking.

[grizzled egret]

why does my pubg says need to update client but theres no update available on steam??

[devout mesa]

It is worth verifying files in that case 🙏

[grizzled egret]

thanks! will try to do that now

[mental walrus]

anyone knows a fix for pubg causing blue screen

[coral marten]

Does a ban leave any negative impact on the account? got banned for said "suspicious gameplay"

[inland flare]

Is there a way to disable Thermal Scope for Vikendi Custom game if it uses the 'Normal' preset or would I need to use the Esports settings? I can't seem to find an option

[devout mesa]

The game itself shouldn't be causing blue screen. Please check your hardware to ensure all drivers and everything is working as supposed to. Hoping you can resolve the issue 🙏

[devout mesa]

It might be worth putting it as a feedback in #1014184851978604604 that the Thermal Scope is not removable through the Spawn settings.
Perhaps it is worth trying to remove all 4x as Thermal is also a x4 scope

[inland flare]

Thanks, put it there

Sadly removing all 4x scopes would feel a bit off at the moment, might switch on a different map for the time being

[devout mesa]

I thought so as well, thanks for sharing the feedback we will flag it accordingly.
Hopefully you guys can have fun on the other maps

[worn sierra]

I have purchased survivor pass but its not showing that i have purchased in game ... Premium items is locked.. ?? Can any one help..!

[potent lily]

If you’re talking about the rewards, you still have to level up to get the items. And if you didn’t claim it in utilities then it won’t show up as premium on the pass screen either.

[warm oyster]

guys anyone know the resolution problem?

im unable to play on lower res, the cursor is not alinged correctly

[full phoenix]

actually is this right ? It doesn't show my legging

[devout mesa]

Can you try to remove some of the other items to check if there is something conflicting that causes the issue?

Also try to switch between another preset and this one

[full phoenix]

apparently it's still the same after switching/removing items

[next ember]

Is there any fix for not connecting after the long match? I need to restart game after the match not everytime but many times

[devout mesa]

Removing the legging item itself and putting it on again also doesn't work?

[devout mesa]

Are you referring to a long loading once your match is finished?

[next ember]

yes

[devout mesa]

It usually is related to internet connection unfortunately, perhaps restarting your router could help. Also if you are using any additional software like a VPN, this is often the cause for users who had that issue.

[next ember]

I do not use VPN and I tried restarting the router but no luck

[devout mesa]

Is it new for you or has it been occurring for a while?

[next ember]

I think since a month its happening

[devout mesa]

It might be worth to check with your ISP if something can be done. I am not a network expert so I wouldn't be able to help further

[next ember]

A`ight, Thanks for your time 🙂