🌟│wooting80he

[proper pine]

Thank you!

[proper pine]

just watched the video and the 80he sound amazing afterwards :D gonna try all those tricks out next year :)

[humble thunder]

guys I never bought a keyboard I had to assemble myself
I wanna get the 80HE with the lekker tikken switches
is it really that easy? I am clumsy af and scared to sth wrong lmao

[weary leaf]

Insanely easy actually, you just press them down until they click in their place, unironically very close to LEGO levels of difficulty

[humble thunder]

maybe I am just overthinking it a lil
but really wanted the new switches if I go for the 80HE over the latest one

[boreal socket]

New switches are definitely worth it 🙂

And it's relatively easy to remove the switches so no worries! Alternative is to buy the module instead, then you just need to insert them - even easier!

(and buy a case and keycaps of course)

[weary leaf]

I would have done that too, sadly i got mine a few months before Tikken.
But on the other hand i have other switches now, which i'm even more satisfied with.

[humble thunder]

I never modded or assembled myself
just got out of the box stuff

going for the 80HE module with zinc case and the newer switches
since I do other stuff and play other games than shooters I could not just got for the 60HE v2 sadly

[boreal socket]

Don't forget keycaps if you go that route

[humble thunder]

https://media.discordapp.net/attachments/1113167526742990982/1448430683453259947/image.png?ex=693b3bb1&is=6939ea31&hm=6aee4e058b8be78d2bad2c70080bf1dbf8acfdf5a76631ea033248baa2a90920&=&format=webp&quality=lossless

just these right? I dunno what the actual diff between PBT and ABS is
but I read sth about durability

[boreal socket]

Yes and make sure you match keycaps (ANSI or ISO) to the module you're getting 🙂

[gaunt tulip]

Guys if buy the 80he modular, do I need any tools?

[weary leaf]

Me neither when it comes to keyboards, but it's not difficult, and they have a video guide. Literally nothing can go wrong because they show you what to do.

[boreal socket]

Nothing more than a PH1 screwdriver 🙂

https://www.youtube.com/watch?v=LNa5wuqiFVY

[gaunt tulip]

Tysm

[amber zinc]

Hey i got my keyboard today and if slightly tap the side or touch a key it turns off and on again

[boreal socket]

Likely the JST cable that's not fully inserted

https://youtu.be/AnyG_a1kosg?si=REI1dVQ-LypyZBwe&t=192

Follow these instructions to get to the JST cable (timestamped) and make sure it's plugged in nicely 🙂

[amber zinc]

A cable inside the keyboard? Fr, ive payed 200 for this, i dont wanna break this shi

Im sorry for cursing but it goes back to normal and then does it again a few minutes later

[proven hearth]

just do it slowly and wootings video gives you a step by step guide

[shell granite]

it wont break so easily, just do it patiently. its really not hard, just push the cable aibt tighter

[amber zinc]

Well it did

Did what the video told me, and the power connector fell off

What do i do now they wont go in

I pulled it ever so slightly from side to side

[shell granite]

most likely it looks like a faulty cable. You need to get a new one, fixing it will be much complicated

usualy it doesnt break so easily, so i think its already like damaged thats why your keyboard gets disconnected easily

[winter nebula]

Haven't seen that happen to anyone yet. Real bad luck, reach out to support and they'll sort you out.

[shell granite]

yeap, i just finsihed modded my wooting80 and i've connect and disconnect the cable more than 5 times

might be even more than that

[amber zinc]

Im gonna return it

Waiting two weeks for this

[fresh osprey]

Lmao this sequence of events is crazy 😂😂. “It wont break so easily” -> “well it did” honestly its just a PITA but it should be a simple replacement for warranty to cover.

[proven hearth]

did you pull on the connecter or the cable

if you pulled on the cable then... idk what to tell you

[slate ore]

GT80 case in a metallic plum

Accents in metallic Indigo.

[gleaming elk]

That's why I never pull on cables and use my fingernails or precision pliers to pull out the plugs.

[proven hearth]

looks great

cant wait to see the case altogether

[slate ore]

Gimme 20, color filling now.

[still pond]

silber better

[tribal mortar]

Is there an idiot's guide to changing your wooting 80he case?

If someone say... bought the goofy zinc case 👁️

[amber zinc]

Whatever the mf on the video someone sent me did

[uncut ruin]

Can I rebind a key to alt gr?

[chilly nova]

does the more data mean I can use 8k polling with rgb at the same time now

[solemn sun]

I think thats not possible I Hope that was something we could do 😭

[chilly nova]

gg

[hushed sinew]

tachyon and rgb is still not possible

[steady helm]

hi guys, has anyone installed the split space button?

[buoyant solstice]

What's the real question you're trying to ask here? 😄

[steady helm]

ive just assembled my 80he. but when trying to place 3 space buttons instead of 1, i was having issues. it seems there is no way to place 3 buttons instead of 1. they just not correct sizes

[upbeat berry]

because the 80he doesnt have a split spacebar?

[steady helm]

i was able to pick that option when choosing buttons, so i assumed its possible. no problem, thanks for reply

[upbeat berry]

you mean keycaps?

[vapid trail]

can't the gasket mount on the 80he theoretically mess with the hall effect sensors because the board flexes?

[winged birch]

the distance between the switch and PCBA stays the same because of the standoffs, so no.

the module can flex in the case as much but that doesn’t affect anything

[midnight iron]

gasket in HE is is designed different to traditional mechanical keyboard gasket basically

it's more for isolation and not so much about the bouncy bouncy gasket in mx

[empty hound]

hi guys. I got a 80he in ISO and got an keycap set in ANSI. is it possible to switch the keyboard from iso to ansi ? moving switches arround and software wise ?

[buoyant solstice]

Not quite. They are physically different.

You can Frankenstein something but it'll never be perfect.

[empty hound]

thank's for the swift reply ! ❤️

[nova nexus]

If you got our Wooting PBT keycaps in ANSI-US that does also include the keys for ISO-UK

[empty hound]

one more unrelated question, while switching from a 1hz polling profile to a 8hz profile with a macro and wootility not running, the keyboard did not switch it's polling mode for me. does it now work with the wootility background service ? or do I have to have wootility running for it to switch polling with a macro ?

[dusty quest]

guys my module doesn't turn on when in case, i was told by support the cable is meant to be bent slightly but still the module only works when the jct cable is straight. At first i thought it was the cable, but support send me a new one and its still not working.this sucks

what can i genually be doing wrong, i have be try to get it work for 1 and a half hours now, all i want is for it to work after waiting nearly 2 month lol

[buoyant solstice]

Make a thread in #1019755933959733258 or respond back to your ongoing support ticket.

[dusty quest]

i did respond back, i have been waiting close to an hour

[buoyant solstice]

Yes? We do not make any promises of immediate responses. It could be a day or till Monday.

[dusty quest]

I understand, i just read that someone who waited 6 days got a faster response on discord, so i thought i would try it out too

[buoyant solstice]

We don't provide customer support here officially. Though some community members may be able to help - If you make a thread in #1019755933959733258

[dusty quest]

right ok

[vapid trail]

my 80he order status finally went from "ready to pack" to "pick and pack"

I wonder how long until it actually gets shipped

[quaint kestrel]

hi are there any mods which are highly recommended or is it good enough stock?

[strange zephyr]

Getting better switches if you're on lekker v2. Tikkens or DCF are top choices

[quaint kestrel]

ahh ok i see ty

[rich scarab]

why are these errors popping up when i try to assign switches to geon raw he?

[lime falcon]

replug the keyboard

[rich scarab]

i did

[autumn dragon]

Same problem for me since the new update, i cant change any settings and save my profile

[rich scarab]

i restarted my pc

and restarting worked

[autumn dragon]

Doesnt work for me

[pure verge]

Have you ever looked at the logs?

Settings > Background Service > Troubleshoot (at the bottom)

[pure verge]

So I can't find anything special right now.

[autumn dragon]

I had no problems before since the new update

Maybe i could change to the beta build

[pure verge]

I still have a main.log. But I use Linux. It's under /home/user/.config/wootility/logs/.

No idea where it is under Windows.

[pure verge]

[error] Received response with unexpected command ID. Expected: 74, got 65. Something like that happens quite often.

But someone from Wooting would have to look at that.

Or at least someone who knows more about it than me

You should ask in community_support,

[autumn dragon]

Sure thanks for your help so far

[hushed sinew]

this one is expected mostly

it occurs because both background service and wootility communicate with the keyboard at the same time. It's fine.

Now the actual errors, we haven't quite pinned down yet.

some users have had luck by replugging the keyboards USB port, or even plugging it into another port on the computer

[pure verge]

Ah ok

[hushed sinew]

it's also possible that it's some program that's running that causes these issues

I have 3 80HEs and I couldn't get that error in any of them :(

I want to get the error so I can try and fix it, but I haven't been able to so far

[pure verge]

Hmm. I've also received this message a few times. But apart from the recent problem with Discord, i haven't had any other issues with my 80HE.

[autumn dragon]

After changing the usb port for my wooting on my pc its works again without any problems

[uncut ruin]

can i make it so i have a non static effect, and override certain keys, like modifiers/wasd so they are a different, static color?

[gritty birch]

anyone know the best actuation points for fivem

[gritty birch]

u right bro

https://tenor.com/view/demon-simpsons-sad-666-bart-gif-16772606

[sour saddle]

Why is there such a big offset from the top plate to the left? Can I fix it somehow

[broken coyote]

☺️

[meager cave]

Anyone word on these knobs expected in Q1 2026?

[proven hearth]

big knob still q1 small might be delayed

[hoary quiver]

what knobs?

[jade widget]

https://wooting.io/knobs

[hoary quiver]

thanks

completely forgot about these

[fossil mesa]

The silver goes hard

[random oxide]

What keycaps are those?! Looks great!

[proven hearth]

look like https://www.amazon.com/Gliging-Minimalist-Suitable-Mechanical-Keyboard/dp/B0BMX6C7XT

idk if these are exact or clones of a more popular set

[tough viper]

Is it worth waiting for a future 80he version? like a "80he v2" or there is no version like this planned

[jade widget]

Not really much that can be changed at this stage it only came out ~1 year ago the 60hev2 was basically an update to get the 60HE on the same level as the 80HE already was

[tough viper]

wow thank you for the info ! very thankss

[opaque dock]

I already did the roll with the video, but I can't see myself anywhere. Can you explain?

[broken coyote]

GRAPHT Designer Keycaps (158 keys) – GRAPHT OFFICIAL STORE https://share.google/XpwVfc6wXuF4jKM70

[opaque dock]

???

[thick iron]

O_o

Helo, i received my 80HE module since 2 days and the part when you have to connect this cable is so stressful, the cable bend not very well and it is hard to know if the cable is well connected until you plug it.

Hopefully after a good 10 min of try gentle it work, but pfiou, stressful

[amber zinc]

For me i saw that two cables were loose when i wiggled it like the guy in the video did more fell off, ups guy probably tossed my shitcor something lol

Im getting the cable replaced by wooting, should come in a week but dam, ive been waiting for this keyboard for a min now

[maiden nest]

can anyone help me my wooting says that it is disconnected even though i plugged it in and only "e" and "r" is lit up red and i cannot type

[pure verge]

Try another USB-Port

[maiden nest]

I tried resetting computer, different port, different cable

when i use other keyboard it works so I tried updating wooting app but now it's saying "keyboard is currently disconnected." even when it is pluggd in

[pure verge]

Try resetting your keyboard. (Wootility -> Help)

[spring oar]

try this

[maiden nest]

-0=oh \

Thank you! it worked after going to help and resetting.

[peak birch]

Hey does anyone know if the 80HE comes with sound dampening material already installed inside of it

[spring oar]

try looking at 80he product page, it should has an exploded view of the keyboard prebuilt.

[peak birch]

Ok forgive me I don't know much about keyboards tbh but is there any way to like remove one of these layers to get a more clickly feel when typing

[proven hearth]

no thats not how it works

the “clicky” feeling is from a tactical switch which you have to buy

i think as of right now only gateron has a tactile he switch

[peak birch]

I see

ok thank you

[spring oar]

raeds, but that one is silent.

[fervent mural]

Does the 80he support clip in stabs

[buoyant solstice]

Sure? Not sure why you'd downgrade though.

[fervent mural]

K thanks

[modest comet]

Reading yall talking about keyboards is like reading a made up language

Like wtf does anything even mean

Wtf is slip in stabs

[buoyant solstice]

Clip in. As in - The stabilizer housing clips onto the switch plate (oldschool approach), whereas on the 80HE and 60HEv2 (and 60HE Module), we use screw in stabilizers, that screw into the PCB itself.

[nocturne schooner]

Is it ok for individual lekker switches to be submerged in water seeing as how they dont have any electrical components

[buoyant solstice]

No.

You'll get water stuck inside, mixing with the lube and ruining the switch.

[nocturne schooner]

Something spilled on my 80he 😭

[upbeat berry]

i mean its technically ok if you dry them off well inside and out and remove all the lube/water mixture while drying

[upbeat berry]

your worry should be the pcb then not the switches

[nocturne schooner]

Just tested every key it works but the switches smell weird now

Worried its going to rot

[upbeat berry]

its not about immediate damage either

its the fact liquid left uncleaned will cause corrosion

which usually kills a device later on

(our PCBs are coated for water resistance not immunity)

[buoyant solstice]

It is a LOT easier to just outright replace any bad switches.

The alternative is opening them all up, soaking them in soap and scrubbing, drying and relubing every single one.

[nocturne schooner]

A good excuse to get new switches tbh

The fact that the sandwich plate is porous is not helping either

[nocturne schooner]

How would i clean the dried up residue

[upbeat berry]

isopropylalcohol

and cotton swaps or a softbristle toothbrush

[nocturne schooner]

What about my switches now smelling like coffee and cheese

[upbeat berry]

the same youd clean them with isopropyl after disassembling them

also given you spilled coffee its even more important to clean the pcb

cause coffee is quite acidic

[prisma wren]

will the magnetic wave keycap set eventually come to wooting 80he?

[buoyant solstice]

No plans at this point.

[prisma wren]

there isnt many options for keycaps? are there any other places i can buy them for the 80he thats fits it?

[buoyant solstice]

We don't sell any fancy ones like that for the 80HE. But you can grab basically any set anywhere else.

[prisma wren]

any set anywhere else? wdym

[buoyant solstice]

There's a thousand companies out there making keycaps. 🙂

[prisma wren]

yes, but are all 80% keyboards exactly the same size or am i just a lil dumb, i assumed there just the same amount of keys each not literal size, if so does this apply to switches as well

(plz be patient with me im new to this)

[trim sedge]

Basically any tkl keycap set would work for 80he as it's not actually 80%

[upbeat berry]

we specifically designed the 80he so TKL/Fullsize sets work as long as you keep in mind the ANSI/ISO stuff.

so no special keycaps needed its all the standard stuff with MX stems

this really goes for all our keyboards

[prisma wren]

is there a specific place i can look at all this stuff as i dont like to rely on ai?

because i have no idea wtf u js said

[prisma wren]

i just found cleaning my kyb fun by pulling it apart so i thought jus doing smth with it was good

[prisma wren]

thanks

[upbeat berry]

also you can ask over in #🔧│keyboard_modding if you are looking for something more specific

just be aware that the more specific it gets or if its not "mainstream" the keycaps can skyrocket in price to hundreds of dollars

[prisma wren]

for keycaps?

thats crazy i thought it wud be like 20-50 bucks

well its really fun so why not ig

[upbeat berry]

depends like i said

the "normal" and more "mainstream" sets can easily be quite cheap (as you can also see on our store) but if you want some specific stuff it can skyrocket. same with cases for keyboards (although thats more a 60% keyboard thing)

like a fully decked out and modded to bits custom 60% keyboard can easily be 4digits in cost

[prisma wren]

whats a store you would suggest buying from?

[upbeat berry]

again best to ask further stuff in #🔧│keyboard_modding

they are people who know

[candid geyser]

what is the best sensitivity for rapid trigger?

[boreal socket]

No best setting, play around with them and see what you like 🙂

[prisma wren]

i mean if your using rapid trigger in a rythm game like me (gd) i just have it on lowest everything

[candid geyser]

what is rythm game

[prisma wren]

like

osu, geomertry dash, that sort of thing, timing

if your playing like cs2 or smth like that then yes play around with it, but remember theres multiple modes so you can have one for each game

[candid geyser]

btw is webmenu better or should i install app

[prisma wren]

im sorry idk what that is, im also not a mod so im just speaking my opinion

[jade widget]

It's the same, the app is just a downloadable version of the webapp

[solemn sun]

On my case, having 0.1 on everything in GD is pretty bad

I have a lot of miss inputs and didnt worked fine or I just need to get used to it

But isnt a real Change from 0.1 to 0.4 right?

[shrewd cargo]

might need a faster board, something like a rakka

[sharp nexus]

After the recent update my keyboard is doing crazy weird, whgile clicking a button such as W during gaming it randomly jumps into using spacebar, is more sensitive, and it auto types a spam of letters, such as lllllllllllll in a second while I single press the letter L. Idk if it's coming from my pc, but haven't touched a bit. Anyone has this issue too?

[tidal prawn]

No issues thus far, if it's the latest stable release in wootility. No tachyon mode in my end as reference.

[daring ermine]

hello

[prisma wren]

i mean i assumed i would get used to it and its theroetically the best

[solemn sun]

Yeah maybe

[prisma wren]

i mean my hardest in like 3 weeks of playing the game after returning from a year ago which my previous hardest was acu, is poltergeist

id say thats really good progress

[thick iron]

1-Someone else here play BAR (Beyond All Reason) ?
I am curious of other settings with this game.

2-Also, can i set "azerty" layout on wootility ? Because it is effective azerty but layout showed in webapp is qwerty, confusing

[upbeat berry]

wootility reads your os keyboard language and uses that

[buoyant solstice]

Keyboards don't have languages, just raw keys like "key23". You'll have to change to a French language for your keyboard in Windows. 🙂

https://help.wooting.io/article/166-how-to-change-windows-keyboard-layout

[grand seal]

Hello, my 80 HE has just arrived. I only have one problem. As soon as I create my own profile, some of the buttons don't work. How can I solve this problem?

I can't remove the standard profiles, otherwise some keys won't work...

[red heart]

what keys do not work

[honest rampart]

Hello, I just want to know if this fixable and if yes how? My 80 HE’s letter “Z” RGB is off but when it’s red it’s perfectly fine but when I set it to other colors the color is off. For example blue is yellowish

[grand seal]

Remove button and confirmation button

[red heart]

can you post a screenshot of your wootility

[grand seal]

yes

So only the typing profile works.

[red heart]

show me quick settings pls

[buoyant solstice]

Sounds like the red LED might be dead. You'll have to contact customer support.

[grand seal]

When I set it to inactive, many keys stop working again.

[thick iron]

I checked, i have good keyboard in windows settings but still qwerty on webapp :/

[buoyant solstice]

https://wooting.io/support

[buoyant solstice]

Use the downloadable app to compare.

Your browser might be blocking access to read system keyboard.

[grand seal]

That's the profile that doesn't work.

[red heart]

go to remap

and click default

[grand seal]

Ohhh

THANKS !!!!!!!!!!!!

[bright jewel]

theres no z key

[grand seal]

Thanks, that must have been it!

[red heart]

yeah this can happen when you import a profile from 60he

[grand seal]

I had a 60HE before. Maybe that's why?

I haven't copied any other profiles.

[thick iron]

Oooh, this is it, app work with azerty showed !!

Ty !

My browser maybe block keyboard access indeed, i use "brave"

[buoyant solstice]

Yup. Gotta disable privacy shield while on the Wootility website.

[trim sedge]

you're basically asking others for your favorite color

I personally don't even use rapid trigger for osu so off is also a preference

[modest comet]

U barely ever type ”zebra” anyways

[winter nebula]

That’s a brazen assumption

[nova nexus]

The letter z gets used in Dutch quite a bit

[bleak parcel]

is there still no updates on the knobs?

[bright jewel]

not gonna be ready for Q1

thats all for now

[bleak parcel]

MAN

[bright jewel]

WOMAN

[flat sorrel]

Animal

[spring oar]

THEY/THEM

[bright jewel]

[winter nebula]

I thought the 4u knob might still make Q1?

[buoyant solstice]

No.

[red heart]

itll be out by Q1

Q1 2027

[winter nebula]

Cruel

[upper garden]

not enough delays

more like 2030 Q4

[chilly leaf]

my typing is bugging out sincce the new update

it randomly duplicates some letters while typing

sometimes up to llllike 20 extra letters

anyone know how to fix

[tawdry trout]

i just got my 80he and the enter,backspace,slash and right shift buttons all don’t work. anybody know what could be causing this?

[lime falcon]

Replug the keyboard

[tawdry trout]

already did that

[lime falcon]

Check if sticky keys and filter keys are disabled in Windows settings

[tawdry trout]

they are

should i enable them

[lime falcon]

No

[tawdry trout]

in the wootility visual feedback the keys show as registering but they don’t work anywhere else

[lime falcon]

#1019755933959733258

[lime falcon]

Share your profile code please

[chilly leaf]

it fixed itself as i replugged

if it happens again ill send my profile code

[lime falcon]

Shouldn't happen anymore. Just a messed up calibration caused double inputs probably.

[iron mesa]

guys im trying to mod my 80he to sound more thocky i got stab and switch lube/grease any recommendations?

[chrome zenith]

new update got my keyboard bugging out

spamming inputs and making me boot into boot menu and then spamming inputs in the OS

wont stop until unplugged and replugged

happens on every boot

[upper garden]

what switches are you using

[iron mesa]

lekker 60 v2

im planning on buying some new ones

[upper garden]

you cant get thocky sounding on he keyboards but i recommend buying new switches

[iron mesa]

which would you recommend

[upper garden]

this dog knows things

[upper garden]

deep clack fluxes or tikkens are a solid choice

tikkens (from wooting website) deep clack fluxes (aliexpress)

depends on what sound profile you want

[winter nebula]

He cross posted, was already helped in modding 😭

[upper garden]

shiiiiiiiiiiiiii

[iron mesa]

tikkens 100%

[upper garden]

ty king

[iron mesa]

tryna get more opinions

[iron mesa]

srry if its bad behavior im not on discord very much

[upper garden]

at the end of the day you have to choose a preference

[humble hornet]

can anyone recommend some good keycaps?

[upper garden]

youre customizing your keyboard to your needs

wooting keycaps are a solid choice for the price. If you want to spend $100+ theres better quality out there

[south sorrel]

please add suppoort for firefox with the software

would be a huge dub

[void fulcrum]

just got my 2nd white zinc 80he as my first one was warped and wobbling on 3 flat surfaces and now (on the 2nd) unfortuantely my spacebar and right alt gets stuck on and caught on the case when pushing down due to the case not being straight

do all zinc cases have some kind of issues or am i being too picky? for a £290 keyboard Im expecting something perfect

[midnight iron]

are you saying the 2nd case is having the same issue?

[void fulcrum]

no a different issue

first one was warped on surfaces

[midnight iron]

i'm not sure what you mean by the spacebar and right alt gets stuck

do you have a video?

[void fulcrum]

2nd on the space and alt are getting caught down the travel due to hitting the front inside

[midnight iron]

that shouldn't happen, i don't think i've seen that before in the discord

[void fulcrum]

that should show it well, you cna clearly see the differences between the keys and the case

they are rubbing against the case (alt and spacebar)

[lime falcon]

That's upto Firefox, not Wooting :) They have to add WebHID support.

[midnight iron]

that should not happen, is this case pre assembled? I feel something might be wrong in the assembly here

[void fulcrum]

yes pre assembled both times

its shocking both times this got through QC

[midnight iron]

if that's happened twice thats some monumentally bad luck

i've never actually seen that before at all, not in discord nor in the 5+ white zincs i've gone through at this stage

open a support ticket and include video of the issue happening and they should take care of you

[void fulcrum]

am emailing the support through right now 👍

[midnight iron]

the switches are pushed in fully right? just making sure it's not the switches came out loose or something in shipping

[void fulcrum]

switches and caps fully in and on

can see from here that the spacebar is touching on the right side vs good distance on left

showing the bowing of the front

[lime falcon]

looks like warped keycaps?

[void fulcrum]

caps are fine, they fit perfectly on my first 80he before it got replaced

can see the bottom of the case is warped vs flat surface

in the middle

[lime falcon]

oof

[buoyant solstice]

Looks like it isn't properly in place in the center. Might want to unscrew the two halves and inspect further.

[void fulcrum]

I bought a pre assembled for the reason to not have to mess with it and accidently break something myself

[buoyant solstice]

Well... it's finding a PH1 screwdriver to confirm, or contacting customer support and be asked to try the same 😄

[midnight iron]

i wonder if it got bumped in shipping and it isn't hooked in quite right maybe

[void fulcrum]

quite possibly, although it did come in the case so im not sure how :((

[shrewd fern]

nah had same issue and they took mine back

[nocturne night]

it does look pretty bend tho, no? man unlucky shipping rng if thats the case

[buoyant solstice]

Gotta go through troubleshooting to find the issue, before we can do anything there.

[glass zealot]

it appears that quality control has not been the best recently, I have seen lots of people saying QC of 80HE has been lackluster since 60HE V2 campaign started

im sorry but no one should be expected to repair a 23cm warp on a 34.5cm case at home when they paid $300 for the product

[midnight iron]

actually qc has improved in a lot of areas. The thing with discord though is you see specific issues come up because it's how discord works

[buoyant solstice]

No one's being asked to do that though, Sian.

[midnight iron]

people don't come to discord to chat for fun all the time, a lot of the time it's because they have an issue

[shrewd fern]

you just said we have to go through troubleshooting

[glass zealot]

?

[glass zealot]

?

[buoyant solstice]

Yes - To figure out what the problem is. So we know what needs replacing if anything. Or if it's just a quick adjustment with a screwdriver. That is not "repairing a warp"

[midnight iron]

so sometimes you get the perception that a ton of things are going wrong because discord aggregates all of those cases together - but it's still a very low percentage

[nocturne night]

classic survivorship bias or whichever one it is

[shrewd fern]

He's has had two orders within the last month, and both keyboards have been bent

[midnight iron]

a sample size of one is not how statistics work

yeah it sucks and none of us want to see that happen to people too, but one person having it happen doesn't mean it's a pandemic of an issue

[glass zealot]

the first keyboard arrived with scratches and wasnt level, tilting from side to side when weight was put on either side - the replacement for the first is insanely warped...

[midnight iron]

for example, let's say we sell 100k keyboards (this is a random number, not our exact sales ofc)

[glass zealot]

thats pretty unfortunate odds

[midnight iron]

now let's say it has an issue rate of 0.3%

[shrewd fern]

Brother we do not need a lesson in statistics, just a working keyboard for the customer

[midnight iron]

that 0.3% of 100k still seems like a lot if a ton of that 0.3% come to discord

[buoyant solstice]

Sure - And to achieve that, they'll have to reach out to customer support. Or follow the suggested troubleshooting steps we've provided here further up. 🙂

[glass zealot]

and what would be the chances of a customer being in that 0.3% twice in two weeks

[midnight iron]

what mansen is trying to explain is that he's trying to help him go through the checking process to save time for support later. This customer you're referring to is going to be covered under warranty regardless

[shrewd fern]

But I ordered one months back, and it was bent, and i got sent a new one without being asked to do anything

so....?

[midnight iron]

it's very unlikely but possible actually

considering the large number of keyboards we sell

[midnight iron]

yes and he'd get the same treatment, but maybe he might want to check if it's a quick fix that can save him the hassle?

mansen isn't saying he won't get the help if he refuses to do it

he's just giving him an additional thing that can save some time potentially

[shrewd fern]

300£ should get you a keyboard that isnt bent because its been screwed in too tightly

thats my opinion though

[midnight iron]

yep and i'm sure we'd all agree we'd love for wootings flaw rate to be 0% too

[shrewd fern]

and if you recieve 2x keyboards that are both bent, you should get more than being told to get out a screwdriver and hopefully fix the issue urself

[glass zealot]

and i dont know how shipping can warp over 3/4 of the case

[midnight iron]

he is... it's why we already told him to make a ticket so he can get assistance

i'm not sure where the confusion is here

[shrewd fern]

its a manufacturer issue, they even have it on their website

[buoyant solstice]

Ultimately? Yes. But at the end of the day all products ever made and sold will have a defective failure, meaning it either has issues from the factory, or will develop ones later.

Most consumer electronics have about a 7-11% defect rate on products sold.

[midnight iron]

he's still getting it covered under warranty. Again - mansen is not saying he's not covered, he's giving him extra options to see if it's a quick fix to his issue in the meantime

[buoyant solstice]

That's for a plastic case. As your highlight mentions. 🙂

[midnight iron]

no one here is saying he's not covered under full warranty

[shrewd fern]

I don't even have a screwdriver

[buoyant solstice]

Yeah - Again. If this is a simple case of an improperly assembled top piece, a quick screwdriver could fix it, saving you needing to wait for warranty support.

[midnight iron]

i'm not sure what that statement has to do with the guy earlier having an issue

[glass zealot]

true and this case is Zinc alloy, so its a CNC issue no?

[midnight iron]

your having a screwdriver doesn't affect his issue

[shrewd fern]

What should he do with the zinc case?

To fix it

[midnight iron]

he should contact support where they'll probably ask some questions and replace it when confirmed

[shrewd fern]

so there's no known quick fixes for the zinc one?

[midnight iron]

which is literally what i told him already and that he's already doing

[midnight iron]

what?

[shrewd fern]

is there a fix for his issue apart from returning it, again

[midnight iron]

he can still check to see if it got bumped and it's sitting unaligned or something weird

[shrewd fern]

I am just curious because I was going to buy zinc one too

[midnight iron]

yes, he can have a peek to see if he has a screw driver handy

[shrewd fern]

do we know the success rate on the warped zinc cases?

[midnight iron]

to give you an example

we would consider anything approaching 1% high

this is no where near that and if it was a 1% type issue it would be alarm bells ringing internally and I'd be too busy trying to help sander with writing or editing a video right now

instead of typing here

[shrewd fern]

I also feel really bad because It was actually me who told him about the wooting keyboards, and I told him how great mine was, especially the web interface, now he's ordered two and both have had issues

[midnight iron]

and he's fully covered. We're sorry it happened but it's unfortunate and these things can happen sometimes

[shrewd fern]

Like I'm dead serious

[midnight iron]

this is kind of why you shouldn't overly worry about discord threads with issues, especially when people come to discord for help with issues quite often

things that are basically 0.1% failure level issues can quickly seem like "OMG this is the 3rd case i've seen of this problem happening! this must be serious"

[shrewd fern]

But it's happened to him twice

[midnight iron]

yes, and that sucks and we're sorry it happened

[shrewd fern]

its not something he read online, he's recieved 2 faulty products

[midnight iron]

yep.

[shrewd fern]

When that happens you need to do more than just be sorry and send a new one, do you not think?

[midnight iron]

i'm confused, are you thinking this is not what we're doing?

[shrewd fern]

Well no because you just basically said get a screwdriver out

[glass zealot]

it is something i have read online which is why i brought it up but that is only because then it happened to him

[midnight iron]

no.

we said he CAN do that if he wants to check

[shrewd fern]

I just feel responsible because I told him to buy Wooting

[glass zealot]

no...

[midnight iron]

but he's still fully covered under warranty for a replacement if he doesn't want to

are you understanding now?

[glass zealot]

Mansen implied that support would tell him to unscrew it either way

it looks poor on you guys is all

[midnight iron]

we're giving him an option where he can see if maybe it's a minor thing he can check

[shrewd fern]

If you're saying that you're going to give some kind of compensation, then yes we're on the same page

[glass zealot]

we dont want beef but it just looks bad from how it was worded

[glass zealot]

your initial reply was spot on

[buoyant solstice]

Yes - I would indeed assume that our technical support team would ask the customer to do basic troubleshooting with their guidance, to find the cause of the issue, and what needs to be replaced exactly.

This is industry standard for any product.

[midnight iron]

alright whelp now you're just clearly tagging your friend group to make this a conversation that isn't productive and I'm not even support staff just trying to help you

[glass zealot]

this was just silly

[midnight iron]

so i'm out.

i wish your friend good luck

[shrewd fern]

The conversation is about how he's received 2 faulty products within 1 month,

I joined because I couldn't believe he was being told to get a screwdriver out to try fix the issue

You don't just keep sending customers faulty products until they finally get one that isn't warped or broken.

[jade widget]

Keep in mind this is a community server, if you want a proper response from support it's through the official support channels these are staff members going out of their way on their personal time to see if they can help on this situation

[nocturne night]

how is getting a screwdriver to check out the issue, not completely normal?

[shrewd fern]

Because normally you pay for things that are working and good quality.
and if not you send it back and get a new one, then that new one is meant to work.

[jade widget]

And I think it would save both Wooting and the person in question time if they could open it up and see if it's a simple fix that would be the best solution for everyone I'm sure if you're not comfortable doing that support would offer another solution

[shrewd fern]

Once, sure
Twice, no
what if its then 3 times?

[glass zealot]

That is valid but I really think as moderators you should perhaps re-read through the chat. Here Mansen says "Looks like it isn't properly in place in the center." which it is. You can clearly see that the PCB lines up perfectly for the blown-out parts of the case (The F keys / utility keys / arrow keys) so even though the bottom appears out of place, if he were to move this to line up the warped bottom, the rest would be off instead. Then can you promise there would not be any liability for messing with it? A prebuilt keyboard should be plug-in and play. It's honestly that simple.

[buoyant solstice]

You don't know if the top piece is properly hooked to the bottom of the case. That's literally the thing I suggested you could check by screwing it apart.

[glass zealot]

Because not everyone wants to build keyboards? and something costing 300 shouldn't need repairs within minutes of opening?

[midnight iron]

hey folks, i know you think that 'let's all join the server and get our whole friend group tag teaming the same conversation' is a good idea, but it's really not and nothing productive will come of this sort of method

[nocturne night]

no shit it shouldnt need repairs, but tough luck shit happens

[midnight iron]

it just means no one can reply or help you because you keep shouting the same thing at people from different people in your friend group

[glass zealot]

tough luck shit shouldnt happen to expensive products?

[shrewd fern]

We aren't saying the same thing, and you can still reply and help.

[buoyant solstice]

Even a Ferrari can have factory defects that need to be fixed at a garage. That's what warranty exists for 🙂

[shrewd fern]

I hate it when i get two bent ferrari's in a row

and they ask me to get out my repair tools

[midnight iron]

pick one person to talk because both of you guys coming in aggressive and repeating points trying to force a reply you want gets nowhere

all it'll do is get regulars in here annoyed that you're essentially brigading a discord topic with your friend group

[jade widget]

The reply is wait for official support if you're not comfortable following these unofficial support suggestions that could fix the issue more quickly

It's unfortunate this happened twice seems you got unlucky, but it's not like Wooting is leaving you in the dark they will make it right

[shrewd fern]

Yeah I hope making it right isn't just shipping ANOTHER keyboard

is my point, thanks guys

[glass zealot]

But this replacement was supposed to be them making it right

[nocturne night]

what are they supposed to do? call a code red and wake up the entire company?

[glass zealot]

No one is saying that lmao

[shrewd fern]

Discount, air freshener, something like that, and a working keyboard

[midnight iron]

trying to brigade a discord with your friend group to demand extra compensation isn't how these things work

you're talking to people who are not even working here on company time

[shrewd fern]

That's typically how you make it right after sending multiple faulty products to a customer

if not, how else?

[glass zealot]

It's not even about a friendship group

[shrewd fern]

I'm literally the only one that has mentioned that

[glass zealot]

Lewis recommended it, I bought it as a gift for Sloper - we are all relevant here and we are entitled to discuss this?

[midnight iron]

maybe your points wouldn't be so mixed up if it wasn't obviously you and your friends coming in here to steamroll a topic with people just trying to help out

[shrewd fern]

Literally it was only one of us in here, then you guys was trying to get him to screwdriver it

couldn't believe what i was hearing so i joined

[glass zealot]

what you said was fine, Sno - it should have been convo over here

[nocturne night]

i really think you are misunderstanding the whole screwdriver thing

[nova nexus]

What did I walk in to?

[glass zealot]

i really think you are missing the point

if you pay for a product, you expect the product to function and be brand new

[nova nexus]

An 80HE zinc case isn't correct, is that what's happening?

[nocturne night]

lmao

[glass zealot]

if the product fails to function straight out of the box, you don't tell the customer to fix it themselves

[nocturne night]

thats not what they are saying lol

[glass zealot]

especially when that product is 6 times the price of 'budget' keyboards that have never arrived with any of these issues

[glass zealot]

read the chat

[nocturne night]

ok bro

[nova nexus]

Customers expect a working product out of the box, that's absolutely fair

@nocturne night chill my dude, let me see if I can get this sorted 🙂

[nocturne night]

sorry, didnt mean to come across mean o7

[glass zealot]

Yeah, like this wasn't mean

[nocturne night]

sorry, no i didnt mean any disrespect

[nova nexus]

Am I correct that it's @shrewd fern's product?

[glass zealot]

@void fulcrum's product but bought by myself

[nova nexus]

Gotcha

[shrewd fern]

I reccomended it to them

[nova nexus]

And I read somewhere this happened already; support sent a replacement, and the same thing is happening?

[glass zealot]

I have been in contact with the lovely support team over email, I think Sloper was just panicking a lil cause he was really excited about this and it was a gift which ultimately has been met with disappointment twice now unfortunately

We understand that these things happen and that maybe we are mad unlucky

But yeah two 80HE's with two different issues

[nova nexus]

Mad unlucky is unlikely, but possible

Wait two different problems?

[void fulcrum]

1st issue was case was warped and didnt sit flat on 3x flat surfaces, 2nd issue is the front of the case isnt straight and pushing against the spacebar and right alt making the clip/touch on the press down @nova nexus Both have essentially been warped at some point

[glass zealot]

Yes, the first keyboard had some surface scratches and tarnishes, as well as an issue with tilting from side to side like it wasn't level? We tried different surfaces and the different feet that come with the keyboard

[nova nexus]

And they're preassembled keyboards, right?

[void fulcrum]

correct, pre assembled without keycaps

UK ISO layout so they dont come fully pre assembled

[nova nexus]

Gotcha, and now what you're experiencing is that when you've installed the keycaps, several keys on the bottom row catch

[void fulcrum]

correct

have pictures of everything to show which are in the support email at the minute

[nova nexus]

That's not supposed to happen, for sure

[void fulcrum]

placing the keyboard on its front you can clearly see its bowing against the flat surface unfortunately

[nova nexus]

Let's focus on just the keyboard at hand. One of four things is happening:

• The zinc case is defective (doesn't mean the specification for the expected clearance)
• The keycaps are defective (sticking out more than they should, doesn't meet spec)
• The switches aren't seated correctly, resulting in the keycaps being at an angle
• The case isn't assembled correctly

[void fulcrum]

just to note, the keycaps fit perfectly on the first zinc 80he, support asked me to keep them for the 2nd one so we can rule out they are defective imo

[nova nexus]

That's helpful

[void fulcrum]

i did also push the switches (+ keycaps) in as much as possible so they were seated correctly so I personally think that can be ruled out, although im not an expert

[nova nexus]

What happens if you push down really hard on the keycaps? This could .... you just answered that

[void fulcrum]

pushing harder on them forces them into the front inside of the case

[nova nexus]

You can use significant force to be damn sure, but it woudn't require extreme force

[void fulcrum]

making them catch and get stuck at the bottom of the travel on occasion

[nova nexus]

Based on what you've said, it does sound like something is up with the case

If it's an assembly problem, the way to check this would be to disassemble the case and reassemble it

This is obviously not something you should have to do, but it's something you can do with the hope of ending up with a fully working product when you're done

[void fulcrum]

understood, unfortunately I don't have the tools for the job nor am I confident enough to do it without causing damage

and this is the main reason for buying a pre built

[nova nexus]

Well you've documented that there is a problem of some kind, so any problems that could occur while affecting customer self repair through direction from Wooting, is covered by warranty

That said, we designed the case in a way that taking it apart and putting it back together is quite straightforward

[void fulcrum]

If i bust up the head on the screw using the wrong screwdriver then I think im doomed bro

[nova nexus]

With the 60HEv2 it doesn't even have any screws, it's literally: pull off one keycap, then use the module puller to take the case out

[nova nexus]

Nah no way, we're asking you to attempt this, we're not going to punish you for it

[void fulcrum]

im happy to return and give wooting another chance, even though it is costing me every time to get a label printed off as I don't own a printer

[shrewd fern]

3rd time's a charm

[nova nexus]

If you don't want to disassemble and reassemble, that's okay, you can do an RMA, the only thing it will cost you is indeed time

[shrewd fern]

And he has to pay to get the return label & invoice

Like to get it printed

which places charge a joke for.

[nova nexus]

No, if there's any kind of warranty case, even if "unproven" through not having been investigated more thoroughly, we cover the return shipment

Oh yea printing the label itself isn't covered...

Any friends, family, coworker with a printer?

[shrewd fern]

Slowly adds up in price when you have to keep sending the keyboards back

[nova nexus]

Yea, but there's not really any way around that

[void fulcrum]

unfortunately not, my dad has a printer but he is 185 miles away so not worth the time or petrol

[nova nexus]

School print lab or library is sometime an option

[void fulcrum]

i do to a local stationary shop, they charge £2.50 per print xd

[nova nexus]

I'm sorry that you have to go through this, it's definitely not the experience we want customers to have

Damn thats highway robbery lol

[void fulcrum]

I appreciate that and I do hope the next one is as it should be

[shrewd fern]

and the petrol to get there, he has a big litre engine car so it drinks it..

[void fulcrum]

as ive heard great things and its the only kb I want if im honest

[shrewd fern]

He heard those great things from me, and now I feel like its my fault.

[nova nexus]

Nah don't feel like that

[shrewd fern]

He was looking at other brands, and I kept saying "no no, get wooting, its the best" now he's had 2 broken keyboards

[nova nexus]

Reality is that in manufacturing, shit happens.
From your perspective, it sucks because you have to deal with it.
From our perspective, it's a guaranteed inevitability that someone, somewhere, will experience "shit happens"

From both perspectives, what matters is how it gets handled

[shrewd fern]

How do you handle the situation once the customer has recieved 2x faulty keyboards, and has had to spend time and money to return them both?

Or is it typically just send another one and hope that one works?
Sorry if that comes across in a bad way, genuinely asking

Because its not exactly a cheap product, and it really shouldnt be showing up broken multiple times, but yeah I get that it does happen

[nova nexus]

Our primary focus is on the end result: either getting the customer a working product, or if they don't have the trust or patience to see that through, their money back.

The secondary focus is on making right the experience

That gets considered with respect to the severity of the situation, what has been asked of the customer, the effort required and provided

[dusty quest]

Yo guys after 2 months of waiting I fixed the cable issue now my stupid keyboard turns off when I click keys

[nova nexus]

We have a standing ethos that if the customer goes through the effort, is communicative, and respectful, that we'll go out of our way to ensure they're happy

[void fulcrum]

thanks mark, i appreciate your help

does email support work on saturdays? if so I will get it shipped back tomorrow

[shrewd fern]

Well I hope something can be done to make it right and fair, as I don't personally think having to send a product back twice then finally getting a working one is a good experience for the customer even if the end result is a working keyboard, especially for a premium product. but from what you've said I'm hopeful it will be put right and all will be happy
Because its time and effort, paying for the printing of return label, waiting for the new product to arrive, goes on.

[nova nexus]

Support does not work on Saturdays/Sundays, no

[nova nexus]

I hear you, and I agree with you. Doubly so as the holidays come up, and people have been so looking forward to getting the opportunity to game with their new keyboard

[shrewd fern]

Yeah, Me and @void fulcrum Play Pubg a lot, and on his current keyboard (Non Wooting) his crouch is broken, so he can't crouch at all - and that sucks an awful lot in PUBG.
so arrival of his wooting has been great but then quickly dissapointing once the issues were discovered
enough of the stories though, I'm sure it can be put right, thanks a lot Mark hope you have a great Christmas 😄

[void fulcrum]

understood, monday it is then 👍

[nova nexus]

Make sure you reply to a previous email chain you've had with support, this way your request doesn't have to wait to get picked up

[void fulcrum]

will make sure of this, thank you

[nova nexus]

If you don't get a response on Monday, send me a DM

With all the 60HEv2s getting delivered, it's going to be a busy busy time for the support team

[void fulcrum]

appreciate that, ill let you know if I dont hear back from the team by end of day monday

thanks again

[nova nexus]

You're welcome

Here's to it all getting sorted quickly 🍻

[glass zealot]

Thank you so much for being so helpful @nova nexus

[dusty quest]

Any ideas how to fix this, it just goes like that infinitely when I click keys

[nova nexus]

Happy to help

[lime falcon]

JST cable is likely loose

[dusty quest]

Oh dont you worry, I spent 2 hours make sure that thing is perfect

I will send pick tho if am wrong lol

[lime falcon]

How's it connected? Are you using USB-A dongle?

[dusty quest]

USB c

[lime falcon]

Try plugging it in with a dongle in USB-A port

[dusty quest]

Ok

Nope still going disco mode

Like a rave 🤪

[lime falcon]

Are you sure both ends of the internal cable are properly plugged in the connectors?

[dusty quest]

With out taking it all apart, the cable going into the mother board litterly looks perfect no exaggeration, but I will take it apart and tell you just in case.

[lime falcon]

Double check if it's properly plugged into the daughterboard

[dusty quest]

Holy shit, it was the stupid cable, I was about the crash out if it was the module that was messed up too. This stupid cable genuinely be the worst experience I have had with a cable lol

[lime falcon]

Works fine now?

[dusty quest]

Doing the final checks

[midnight iron]

you'll be happy to know they are working on improving that cable interaction for any future keyboards that require a daughterboard

[dusty quest]

Thats great, but I really hope this keyboard lasts 🙏

[spring oar]

def, some people are using their first keeb still. And you can still enjoy latest wootility with it.

[woven portal]

anyone know what could be wrong with my keyboard rn im having to use my laptop cause i physically cant type properly on my wooting like most the time i cant use some of the keys on my keyboard or it will continously type letters even if im not touching it

[candid ocean]

Uhhh..dumb question..my new 60HEv2 Optimum case has the silicone pad…5 screws..two screw holes are covered from the silicone..wth do I do? Pierce it??

[midnight iron]

No please don’t pierce it

[lime falcon]

You don't need any of that. Just put the v2 module in the case

[midnight iron]

You don’t need any screws at all

[candid ocean]

oh okay bet..it just has screw holes and stuff so I was tearing my hair out since two are covered and 3 are open

[hardy mural]

henlooooooo 80he spiritsssssss

went into packing 1hr agoo

[kindred otter]

yo anyone know how i can fix my spacebar from being sticky/ getting stuck?

[lime falcon]

When did you get your 80HE?

[mellow dune]

is there a fix for this anyone?

[uncut jackal]

had the same issue earlier, just pulled out the usb and replugged

[mellow dune]

I wish the same worked for me but it isnt sadly

[placid torrent]

Bless up on that - I have long (fake) nails and seating that cable was so obnoxious

[south sorrel]

i see

i switched to firefox cuz i cant stand these ads anymore

[lime falcon]

Brave

[tidal prawn]

My main browser is firefox too. I use edge or such for quick use of wootility and other. No big issues here. I also did have previous machine where the connection with current usb cable worked worse but newer motherboard and most ports being at minimum usb 3 based, all works fine and dandy.

[haughty marlin]

if you dont care about your profiles go into settings, reset your keyboard and then replug it

[unreal basin]

https://tenor.com/view/wooting-80he-wooting80he-wooting-80he-gif-10723133596993684329

[tough minnow]

https://tenor.com/view/wooting-80he-wooting80he-wooting-80he-gif-10723133596993684329

Fr

[buoyant solstice]

#🕒│waiting_room ? 😄

[unreal basin]

Finally woot woot

[dusky frost]

Is there anyway to get a iso-pt layout on a wooting 80he?

[nova nexus]

Are you asking about physical layout and keycaps or how it shows up in your operating system?

We sell ISO keyboards, but don't have ISO-PT keycaps so you would need to find a set elsewhere

[dusky frost]

Physical layout and keycaps

I mean its pretty similar to iso-es but 3-4 keys are diferent

[nova nexus]

I don't really know where one would find ISO-PT keycaps, but if you can't find any locally you could try looking through these vendors
https://www.alexotos.com/keyboard-vendor-list/

[weary leaf]

https://www.kromekeycaps.com/collections/portuguese-keycaps

[dusky frost]

Thank u

[safe heart]

Hello would like to ask lighter lekker tikken switches are planned?

[buoyant solstice]

Not at this time. But we do sell lighter springs and tools to do it yourself.

[narrow trellis]

💚

[cobalt merlin]

And then there's me, planning on actually using the 100g springs from the heist.

😂

[buoyant solstice]

If we ever end up having a bunch left after people have received all of theirs and gotten replacements for damaged or lost ones, I might sneak ten packs or so for a personal board, and swap the springs to 80s. Perfect weight for me.

[undone locust]

my fn media contorl isnt working on the kb

it was workign before but idk what happened

i did run some tweaks on my pc

it only works when i specially have spotify already open which defeats the purpose of conveniently being able to switch tracks while im in other applications

any advice on how to fix this please?

[quartz swan]

is the full keyboard bad cuz i see everyone getting the module

[narrow trellis]

nope I just want to use a different case/color. 😅

[undone locust]

please ping with a solution

[quartz swan]

ph f aor

fair

[quaint night]

I received a full keyboard (black PCR) the day before yesterday. And I like it very much.

[quartz swan]

oh ok

[quaint night]

The zinc case was simply too heavy (and too expensive) for me, and I'm not much of a tinkerer either.

[winter gyro]

hello would somebody recommend switches for wooting 80he?

[weary leaf]

UFOs 🛸

[winter nebula]

#🪛│modding_faq message

[limber valve]

i like the base jades a lot

the jade pros are also nice

this is the jades stock on my 80he

[terse spade]

anyone here know anything about the "true" performance of 80he? i found this on some korean website that i dont remember the name of a while ago and i dont really know how to verify it

i tried keyboardinspector before but its not good with polling rates above 1khz

[buoyant solstice]

You can't measure this with an app. You need actual, precision hardware to do so.

[terse spade]

that makes sense

[cinder knoll]

how to get wooting 80he for free

[winter nebula]

https://tenor.com/view/meonly-gif-19710542

[upbeat berry]

give us money and we send it to you for free

basically we get free money and you get a free keyboard so a win-win

[winter nebula]

Sounds criminal, but I'm down for some crime.

[keen sand]

But it doesn't have to be a specific number of money? So I can send you like €2 I think I've got somewhere and can get keyboard?

Free?

[modest fjord]

Tricky JST cable? i can’t fit in the module without possibly flexing the cable a lot

[red heart]

Does not look fully inserted

[brisk ruin]

If you lift the module to the left instead of top, you could possibly have some more freedom

[modest fjord]

it’s more the fact that it feels uncomfortable bending the wires to place it in

[uneven lagoon]

so with my 80he, i have it default zinc alloy, should i go for the new lekker tikken medium switches and if i do, do they come pre lubed or do i have to do that my self?

[weary leaf]

They are lubed 🙂‍↕️

[uneven lagoon]

and i live in the uk and im struggling to find any good keycap sets, any recommendations?

[uneven lagoon]

oh nice

[winter nebula]

https://www.alexotos.com/keyboard-vendor-list/ shop around for your region

[uneven lagoon]

just found that haha, ty!

[modest fjord]

took me an hour to assemble that keyboard😂

[thick iron]

Same, the most difficult part is the JST connection and insert in case, like in your photos, i wanted to be very cautious but need to bend the cable a little to insert the PCB in case

The difference with my previous mechanical keyboard (KLIM Domination with outemu blue at 60+ gf switch) is insane, faster, sound very good, config app well made.

You made a great work on this keyboard !! GG

[modest fjord]

taking the time to do it right was best:)

[copper citrus]

hi for the white zinc case did they fix the paint issues

[midnight iron]

Yep v2 is one of the best coatings we’ve made

Although honestly speaking that v1 case was fine and the ones in the outlet store are some of the best deals lol

I got one for Christmas gift build and it was like $55 including the fancy travel case with it

[copper citrus]

thanks 👍

[wintry socket]

guys everytime i start my pc my wooting starts geeking so i have to plug it in and out, is there any way to fix this

[atomic brook]

This was measured when the wooting 80he had a bug

which has been fixed

he said he will do a retest a while back but he has not yet

[terse spade]

ohh okay i see, ty for explaining

[stuck galleon]

i have the same problem if you find a solution please dm me

[unreal basin]

https://tenor.com/view/brain-empty-brain-out-brain-meme-brain-no-brain-meme-gif-1120718379326435330

[neat pagoda]

Hey

I wanna get the 80he this xmas, but idk its like 200€ which is almost all my xmas money (250) I really wanna get it though. Should i? And what advantatges it gonna give me?

[atomic brook]

Its a windows setting iirc @wintry socket

Something about usb and startup

[atomic brook]

Up to you

If you are alr looking for a keyboard and u game

then yes

[neat pagoda]

im looking forward for using it on shooter games and geometry dash

[paper remnant]

thats only the white.. right ? black they still working on.. ?..

[atomic brook]

id say its the best keyboard you can get

[neat pagoda]

but idk, 200€ for a keyboard. I hope it atleast the durability is 6 years AT LEAST

[atomic brook]

it will last a long time

[neat pagoda]

ive had a 20€ mechanical keyboard on amazon that i got on 2018, and like 2y ago i got a new keyboard

[paper remnant]

not if hes gonna hit someone with it ? ^^ haha!

[neat pagoda]

it lasted 5-6 years

[atomic brook]

just dont do

[neat pagoda]

and will i get a role here?

[atomic brook]

Running the keyboard over by a train
Running the keyboard over with a car
Using a water jet cutter
Using the keyboard as a weapon (note: zinc may still be intact after use)
Stabbing the keyboard
Using the keyboard as a baseball bat
Soldering components
Using the keyboard as a phone
Dropping the keyboard from a significant height
Submerging the keyboard in acid
Setting the keyboard on fire
Freezing the keyboard in liquid nitrogen
Smashing the keyboard with a hammer
Pouring cement over the keyboard
Using the keyboard as a shovel
Drilling holes through the keyboard
Covering the keyboard in glue and glitter (making it pretty)
Letting pets chew on the keyboard
Using the keyboard as a skateboard
Exposing the keyboard to extreme radiation (will not give super powers to keyboard)
Running the keyboard through a washing machine
Using the keyboard as a chopping board
Exposing the keyboard to a chemical spill
Throwing the keyboard into an industrial blender
Leaving the keyboard out in a snowstorm
Using the keyboard as a stepping stool
Burying the keyboard in sand
Overheating the keyboard in an oven or microwave

[buoyant solstice]

[paper remnant]

is wooting 80he gonna get a split bar aswell later down the line ? 😄

[atomic brook]

yea

[buoyant solstice]

Maybe, maybe not. We haven't announced plans for it at this time.

[neat pagoda]

most expensive discord role

[paper remnant]

im still waiting for the black paint fix before i return mine in

[red heart]

i pray for the day

80he + with split spacebar

[neat pagoda]

Also, do u think that 80he will soon get the aluminum board?

[paper remnant]

and i dont even use hand creme... lol

[neat pagoda]

because i might wait a little just to get that

[atomic brook]

nah

[neat pagoda]

😢

[atomic brook]

it has a zinc case

[neat pagoda]

im not wasting 300€ in a keyboard just to get another case

[atomic brook]

alu will be like 400 ngl

[neat pagoda]

how 😭

[atomic brook]

maybe not lol

[paper remnant]

if u love it u gonna pay up anyway xd

[atomic brook]

but def not cheaper than zinc

english

[frosty vine]

How easy is it to fuck up the assembly ?

[nova nexus]

If you're on a really tight budget, but know that you definitely want a Wooting keyboard, consider the outlet store:
https://wooting.io/outlet

Currently we only have the "misfit" version of the 80HE white zinc, but we intend to add refurbished 80HEs (including the plastic versions) some time in January

[neat pagoda]

Question, what is a "misfit"?

[atomic brook]

Slight cosmestic issues

[frosty vine]

Ig they won't have warranty

[buoyant solstice]

Add the item to the cart and it'll give you information.

[buoyant solstice]

Wrong.

[atomic brook]

they do

[neat pagoda]

i really dont like to get refurbished items or nothing, i prefeer new

[atomic brook]

2 years?

[nova nexus]

2 year warranty on all refurbished, legacy, and misfit products

[frosty vine]

Oh damn

[midnight iron]

the white zinc stuff on outlet store is crazy good deal, especially if you just after the metal case

[frosty vine]

I still think I'll get a new frost

[neat pagoda]

i will get normal 80he and just hope i made a good purchase

[midnight iron]

since it comes with the travel case, which isn't mentioned on that page

[paper remnant]

well if its gonna be passed 2 years before they fix the paint on the black zinc ?

[frosty vine]

I just need to know if assembly is easy cuz I alr watched the guide like trimes alr

And how to convince my parents to send the money ?

[weary leaf]

i'm doing the same

[nova nexus]

Contact support so that your issue is documented, then once we have a solution ready for you, we can assist you

[frosty vine]

Get the tikkens they're the same price as prebuilt

[weary leaf]

i already have better switches, i just want that case and probably white keycaps

[frosty vine]

What are they ?

[frosty vine]

I though u didn't have à wooting

[weary leaf]

i do, i just want the Frost case

and travel bag

[nova nexus]

Mention to your parents that we have the longest warranty for keyboards of any company, have one of the top customer service teams in the industry, and that we are continuously providing software and feature updates even to our very first keyboard from 10 years ago (if the hardware allows)

Parents like that kind of stuff 😛

[atomic brook]

same

[frosty vine]

Yeah I Thought of that alr

[atomic brook]

my back is hurting from bringing it to school

[frosty vine]

I just need to be sure the assembly is easy

[atomic brook]

the zinc

[weary leaf]

It is easy

[frosty vine]

Thx for helping

[atomic brook]

it is yea

[nova nexus]

Buy 80HE zinc -> get swol

[neat pagoda]

might get a refurbished zinc case tho

[weary leaf]

they have videos on it, you literally can't f it up if you are functional human being

[neat pagoda]

that seems a nice deal

[frosty vine]

I prefer plastic in every way

[atomic brook]

https://tenor.com/view/my-back-spiderman-spider-man-tobey-maguire-bully-maguire-im-back-meme-gif-24569145

[frosty vine]

Price looks and sound cuz it's a but less dampened

[winter nebula]

Do not test the denizens of Discord

[nova nexus]

Yea it is, like Jed mentioned, incredible value
One note though, the zinc case available now on the outlet store is not refurbished, it's a new factory-sealed product

[frosty vine]

Is there any promo code or sale around february or march ?

[nova nexus]

We don't discount keyboards

[winter nebula]

DISCORD DISCOUNT is usually active

[frosty vine]

Then why is it sold like it is ?

[nova nexus]

At least, not time limited ones
(outlet store products have a standing discount that won't change)

[nova nexus]

Thisis why

[atomic brook]

Cosmetic issues in factory

[midnight iron]

they're the v1 coating basically, so more prone to chip in shipping and such. Although my copy that I just received was actually flawless (just we can't guarantee that since things can happen in shipping)

[frosty vine]

Ohhhh

[paper remnant]

ok done ! 😛 ty

[frigid merlin]

Can anyone help me with an issue? Not sure where to who to ask.
When playing a game keyboard goes weird and spams ''||||||||'' and i can't figure out what is going on with it. Even resetting it fully while it's doing it does nothing and the only thing that stops it is restarting the PC fully.
I think one of or more keys are deffective but the only way i found to type out the Pipe symbol is to press Alt GR + Shift + # . Anyone have any ideas or suggestions ?
They keyboard settings are stock and it's not even a few days old

[unreal basin]

maybe try changing the switches? or replug it

[frigid merlin]

Tried it, not gonna touch the actuators beneath it at all. Did some trouble shooting online on what i could find and test - there are defective keys. When they warm up they decide out of nowhere it's go time and the only way to stop them i found is reset the PC. Pulling the plug it did not give a fuck about. Gonna go for warranty on monday hopefully they got a replacement on hand

Long story short defective product is most likely - but i'm not a tech guy or a tech so i could be wrong. For now old keyboard to save the day lol

[unreal basin]

maybe someone in #1019755933959733258 can help you with your problem

[sharp nexus]

I had the same issue, I mentioned this too, rn i am testing it out if it's profile bug or a rapid trigger bug. And mostly while I play COD and place multiple keys it just stops registering and skips 60% of my button clicks while I am holding the buttons in.

been unplugging it, next time its fixed, the other moment the issue came back.

[unreal basin]

Noticed the same

[steep orchid]

I have wooting80 he , wanna know if there is something in wootility to automate texting, like u know when a bottom of a text u need to write the same copy paste ?

[severe merlin]

Yo, does the Wooting 80HE work with a PS4 Pro?

[sharp nexus]

Works with everything yea lol

[sharp nexus]

Its a bit annoying tho but yeah hopefully they can sort this out in the next updates

Idk where to report those issues

[warped perch]

getting GPU usage along with CPU would be sick for the light indicator

[loud rain]

looks like actuation set to 0.1 after update

setting it again might fix it

[marble python]

Hey! From time to time when I'm playing games, my RGB flashes and the last key pressed gets stuck, as if the keyboard is disconnecting for 1 second then comes back. Did anyone get this problem?

[loud rain]

no but have you plugged anything new into your pc recently?

[marble python]

No, I had this problem since I got the keyboard

Tried reinstalling the firmware

[loud rain]

tried different usb ports?

[marble python]

And replugging it

Yes

[loud rain]

ah not sure then sorry :(

[marble python]

It's alright, thank you!

[marble python]

Also worth mentioning - I made sure that the cable is solid without any cuts or damage and it's plugged properly on both ends
Maybe someone could help out?

[hushed sinew]

this sounds like an issue that used to happen with the 80he back when it released, but it has since been fixed. what firmware version are you on?

[marble python]

Let me check

Umm not sure where to check the version

I did upgrade it to the latest however

Oh, found it.
Firmware: v2.12.1 (also a text on green background saying "up to date" appears)

[hushed sinew]

hm that version should be good

does it happen when you move the keyboard around on your desk? the internal cable could be loose

[marble python]

Nope, can't make it happen from moving it around/shaking it

I will keep and eye out for it tho

[red heart]

have you tried a different cable

[marble python]

No, just the original Wooting cable

[red heart]

and its plugged directly into the pc?

[marble python]

Yes

[red heart]

hmmm

[thick igloo]

guys my keyboard keeps disconnecting all the time when im in wootility after the update, anyone with a similar issue?

[warped perch]

adding onto this, cpu and gpu temps would be slick too

[hushed sinew]

Yeah I want to add more things but doing so in a way that works on all systems and doesn't require some weird driver that's vulnerable (and valorant for example refuses to allow) is quite difficult

I have a prototype internally that connects to hwinfo64 and can grab every single sensor which is cool

[warped perch]

completely fair, still looking forward to future updates because i dont rly use the light indicator for much atm but do see the potential

[winter nebula]

Tap into HWInfo64 API instead 👀

[hushed sinew]

What do you mean by this

[winter nebula]

I forget which application I was using that did this, but it called out to hwinfo to access my system metrics

[hushed sinew]

Yeah that's what I'm doing, re-read the message :p

[winter nebula]

Oh my God I’m sleepy sorry 😆

Fucking rad

[hushed sinew]

The main limitation is the 12h limit on the free version

[winter nebula]

Yeah it made me upgrade which I thought was honestly fair

[hushed sinew]

Haha same here

I'll try and clean this up and add it as a feature, hopefully it's pretty nice to use

Most likely there will be no presets for it, you'll have to do the effects yourself

[winter nebula]

I think the turbo nerds will love it, looking forward to it

[hushed sinew]

https://github.com/Artemis-RGB/Artemis.Plugins.HardwareMonitors

I implemented a bunch of this type of thing for an open source project I contribute to

So it was easy to add here :D

[winter nebula]

I was gonna say an RGB effect to tie into the hwinfo metrics would be swanky. Didn’t know about the Artemis project, seems neat

[hushed sinew]

It seems right up your alley, it's essentially background service turned up to 11

It's not really easy to use though

The noise RGB effect in wootility was heavily inspired by Artemis' default profile too

[winter nebula]

Gotta try this out!

[hushed sinew]

There's a chance wooting keyboards with newer firmwares don't properly work with it yet, I'll have to go fix that 🙃

[frosty vine]

how long is it to ship a wooting board
?

is the ets accurate?

[buoyant solstice]

Checkout will give you an estimate. Crazy I know.

[frosty vine]

is it accurate?

[buoyant solstice]

[frosty vine]

oh

fudge

ig if i order for march i'll get it in august or smth

[cold geyser]

Zink case or gt-80 case,Toughts?

[soft geyser]

Is wooting background service available on github/elsewhere? Need direct download link

[buoyant solstice]

Why?

[peak dawn]

3 different plates, didnt foam combos etc, 10 diff switches tried over the last few weeks but its done

ive settled on my perfect sound

[soft geyser]

wanna make nix drv for download/installing

[buoyant solstice]

And using the install button within Wootility isn't good enough?

[soft geyser]

I just wanna manage my system declarative as possible, rather than imperative

but if it's not possible atm, understandable

[buoyant solstice]

Not a clue what that's supposed to mean. But no. No github atm 🙂

[soft geyser]

in my system, if wooting.enable = true then

config = mkIf (builtins.elem "wooting" dev.device.type) {
  services.udev = {
    packages = [pkgs.wooting-udev-rules];
  };

Thats why I want to package wooting background service also, so my system will manage it without manual input basically

[hushed tartan]

Why is my wooting lowkey cooked after the latest update? My number keys arent numbers and my letters arent letters they’re swapped around usually replugging it in would fix it but its just stuck now I cant login to my pc, example : 1 key is ! even if I press shift, I just fixed it but anyone know how I could permanently resolve this?

[lime falcon]

Share your profile

[hushed tartan]

158f987ac9a6408e2c3c686a8fbdfe026a99

most I changed recently was (I use windows so I just keep it on regular)

could it be the debounce filter beta?

[lime falcon]

Shouldn't be.
Check the Windows layout https://help.wooting.io/article/166-how-to-change-windows-keyboard-layout

[hushed tartan]

I already have mine set idk how it could be changing my wooting also lights up weird sometimes on startup for my pc

I did have a problem with it going to french for some reason about a year ago

maybe windows is just garbage per usual tbf

[lime falcon]

Give it a restore, save your current profiles first.

[hushed tartan]

bet

alright I'll be back if it does it again but we seem good after the wipe I also installed the background service for the keyboard since I didn't have it before, seems like its required after the last update from how it made me setup the 80he as of now

[lime falcon]

Background service isn't required, no.

[empty flint]

why does my keyboard keeps disconecting

[lime falcon]

Make a post in #1019755933959733258 and give more details.

[pliant torrent]

do they sell the 80he in white zinc alloy?

[buoyant solstice]

Yes? Always have.

[wispy trellis]

i just now circled that problem more thing is BIOS activates the keyboard (i see the bar light on wich usaly is a good indicator when do press del/f2 for bios) but than windows splash screen or loginscreen without login deaktivates it

therfor i asume windows sees 1000 devices and does not choos it as standard device and deaktivates it i asume if i deaktivate this checkbox it should work

problem is how on earth do i find out wich one is the right one to choos from if i unplug and replug the wooting it generates like 5 interface devices HAHA

[spring oar]

roll d5 and wish you got it correct

[wispy trellis]

i asume its windows shit but honestly i wished the hardware producers could give a little extra detail text Wooting Keeyboarddriver wooting gamepad driver ETC that would be realy helpfull

well additional software helped when it comes to this in deep shit i realy hate windows why is it not shown the hub

This actualy can be solved from wooting
@upbeat berry can you give that to some guys fixing it internaly that can cause a fallback of the handshake and that wouild fit with my case that very< randomly it does not start but mostly it does start proper
----------------- Device Qualifier Descriptor -----------------
Error : ERROR_GEN_FAILURE (*!*ERROR USB 2.0 HighSpeed devices must provide a Device Qualifier Descriptor)

[upbeat berry]

well to fix it wed need to know whats causing it

[wispy trellis]

if i understan d it correct the Device Qualifier descriptor is faulty

[upbeat berry]

then it would never work for anyone on coldboot

actually it would just never work probably

[wispy trellis]

as far as i know usb is very leenient and it could work still without much problems maybe im wrong

[upbeat berry]

if that was the case then its not the problem

id more assume theres some issue with USB handoff from bios/uefi to OS

[wispy trellis]

thanks good point i will check it on my laptop with the same programm it should not show that error in that case there

i anyway now finaly see wich usb controller has wich hardware and therfor changing the usb port to one difrent controller will in 90% anyway solve the issue - stuff like that just keep nagging me till i understand it

[next hare]

Why is the switch selector not included in the owlab ti?
they did a collaboration, so I thought it would be included

[lime falcon]

Owlabs are among switches that will be added to the switch selector soon

[next hare]

officialy?

[lime falcon]

Yes #🔧│keyboard_modding message

[buoyant solstice]

They're just presets. You can define it manually

[next hare]

Wow, that's good to hear Thank you!!

[next hare]

not collabo? just Tribute?

[buoyant solstice]

Huh

[brave raven]

Hi! I got the 80he with the lekker tikken switches and am feeling they might be a it too heavy for me. Atleast the start key press feels a bit too strong. I am coming from cherry mx brown and would like something similar when it comes to force. What other switch you think I should try ?

[lime falcon]

You should try spring swapping Tikkens instead of getting another set of switches

[next hare]

geon works raw he 40g or owlab ti 40g try it

[brave raven]

Ohh interesting didn't know I could do that. So I see I can buy different types, I guess l45 springs would be the way to go?

[brave raven]

Thanks will also check those

[lime falcon]

Yes, you can order 45g Lekker springs and swap Tikken springs with them. You'll need switch opener for this.

https://wooting.io/product/lekker-spring-packs?Weight=Linear45

[brave raven]

Any need for lubing afterwards or its just swapping the spring?

[lime falcon]

You can bag lube them with GPL105 if you want cleaner sound, but that's up to you.

[brave raven]

Ah ok but if its not needed I think I would try without

[lime falcon]

Not necessary to lube

[brave raven]

Thank you !

[brave raven]

The difference in spring length between tikken and the ones on the store is not an issue ? Will i feel any difference except for the force ?

[lime falcon]

Different spring length is not an issue. Long springs can feel snappier than the normal ones, but the difference is small imo.

[sleek brook]

My keyboard only works in games but still can’t use chat, and if I click keys they do commands please help

[lime falcon]

#1019755933959733258

[brave raven]

Thanks again!

[sleek brook]

Ain’t nobody helping xd

😭

[nova nexus]

Mate it's been 4 minutes

[buoyant solstice]

Not everyone has an idea of how to help. And not everyone checks constantly.

Gotta have some patience.

[sleek brook]

Hehehaw mb

[torpid jasper]

Replaced the lekker l45s with tikkens

They were not fun to get out

[pure verge]

Hehe

I also have the Lekker Tikken switches installed. And i won't be swapping switches anytime soon.

[torpid jasper]

Oh dear....

[jade widget]

Uh oh

[pure verge]

Oops

[torpid jasper]

Its done that on multiple of the arrow keys

[red heart]

what the

how are you pulling your keycaps

i would maybe contact whoever sold you the caps and see if that is a common issue

[winter nebula]

That's crazy and should not happen. I'm borderline abusive in how I pull my caps off sometimes and never had a stem break like that.

[torpid jasper]

I take the full fascia off the keyboard then carefully remove them with my fingers, the arrow keys are the easiest to get off

I've messaged the guy in his discord as he's really active with his community

[cunning spire]

hey hey!!
I cleaned my keyboard today and replaced a switch that was double clicking, but..
that key now stopped working entirely 😭
replacing it again (with either the old switch or another new one) doesn't seem to work, and wootility doesn't show anything whatsoever (so its not just lower sensitivity)
is there anything I could do to try to fix it..?

[red heart]

maybe consider a keycap puller

i would recommend the ws keycap puller

[jade widget]

If you have profiles back the codes up and try a reset

[cunning spire]

oh that worked!! tysm <3

[marble python]

Happened only once since, still got no idea what is causing it

[lime falcon]

Maybe a loose internal JST cable.