🌟│wooting80he

[paper hornet]

I just don’t know what’s going on anymore, and I’ve just gotten tired of waiting since I got this keyboard in march

[thin glacier]

more than likely UPS shipped the package back to wooting

But you def need to get in contact with wooting for a resolution, just sucks that the support time is high rn cuz of the new orders

[paper hornet]

just my luck man

[thin glacier]

Sorry that happened to you

id be heated if that happened to me

[crimson quiver]

So it looks from what has been said the parcel was damaged during shipping. Normally, when this occurs, the courier will set it aside for inspection, and if it's more than just torn packaging, it will be returned to the sender.

Since you've submitted a ticket, your best bet is to wait for a response. We are currently dealing with a high volume of tickets, so a response may take a while.

[thin glacier]

Unfortunately life happens and things like that are out of wootings control

[paper hornet]

Alright, hopefully my ticket is resolved soon, but idk how high of a “where is my package” ticket is right now, as I wasn’t sure what ticket to submit when dealing with this

[thin glacier]

Gotta go but best of luck on your situation my friend, im rooting for you

[paper hornet]

Is there a realistic estimate of when I may get a replacement, or if there even is one that’s available right now, cus the whole zinc alloy fiasco

[crimson quiver]

we have a reserve stock for warranty replacement so we will have what you ordered in stock

[paper hornet]

Ok, thank you for the help

[snow canyon]

https://tenor.com/view/spongebob-squidward-hczne-gif-20831523

[rose bolt]

Lenovo Legion i5 Core I7 Geforce RTX 3070

[worn compass]

Me looking at all the 80he’s in #1070668460905988106

[surreal tree]

Hi guys, I wanted to place an order for 80he and I wanted Zinc Raw case, went to the site and there is only black option (I did select the module option) even though I saw it present yesterday. Does anybody know if it's a bug or Zinc Raw got delisted or something?

[violet roost]

Chat 10 days left for EU people

[jade widget]

it's only available with the module not the pre-assembled 80HE

[steep badger]

Fingers crossed mine comes in november and not december

[violet roost]

You got da white zinc?

[surreal tree]

Yep, I've selected Wooting 80HE Module but the Raw is still missing for some reason

[steep badger]

Nah I got the black plastic model. Looking at getting a third party case in the future

[atomic brook]

[violet roost]

Ye its prob nov

[atomic brook]

raw case is gone

[violet roost]

Ye

[atomic brook]

whodunit

[violet roost]

I don’t really care about raw I personally don’t like it since doesn’t fit my setup

Who’s EU brug here

[elder raven]

How do we check when our keyboard is arriving through the shop app?

Or is it not possible

[steep badger]

You have to sign in on the website and check your order status

[elder raven]

I think I bought the keyboard prior to signing in?

If I gave you a date I nought do you think you would know?

[steep badger]

Dunno cant help you there. Check your email if there's any tracking info

[jade widget]

ill let the team know, hopefully itll be back up soon

[fallen epoch]

You can still make an account through hub.wooting.io, should pop up in your order list as long as its with the same email unless the shop app does some jank

[violet roost]

Use the lovely wooting hub

[surreal tree]

Thank you!

[tropic void]

Finally got around to removing some of the excess lube on my geon switches and shits so much better now. Be careful when lubing, it's super easy to go overboard, especially if you haven't done it before like I hadn't

[violet roost]

Just three strokes on every side

[tropic void]

I did the springs and stem as well and it ended being a bit much. Made it too soft/mushy for me on some keys so I just pulled them out and re-did them

[violet roost]

Fair enough

[keen sand]

I'm brug

[cinder elm]

Hi brug, I’m bridge

[primal dew]

Same

We are almost there 🙃

[worn compass]

order confirmations for brug start at the end of the month pretty sure

u guys luckyyy

.>

[green tangle]

my visual feedback in flashing to 0.08 and 0.13 while im not doing anything

is that normal?

[topaz flare]

no

https://analog-monitor.wootility.io/

you can monitor actuations here

[green tangle]

heres the results

i just noticed it today and it freaked me out a bit

[real hemlock]

Damn, any word on the zinc finish boards? I saw starting to ship on the 3rd but no movement on them yet.

[topaz flare]

yea. pcb issue probably. have you tried replugging the cable to recalibrate it?

[topaz flare]

it will show the key top right hand corner

[green tangle]

X: 57

[green tangle]

Thank you thisa worked

[topaz flare]

57? that cant be right.

[green tangle]

mb i didn't try to before asking

[green tangle]

yeah thats what it said

[violet roost]

Hi Bridge I switched from qiao to brug

[violet roost]

We just waiting for this

[spiral fiber]

Me too

[winged grove]

Any new updares on the ship?

[floral badger]

Off the coast of California as of 11 min ago

[azure garnet]

me too bro.. me too :d

[azure garnet]

what you mean by order confirmations?

[floral badger]

[azure garnet]

soon bro soon

hahah

[ebon vine]

Right at the US. Let’s go, 14 minutes ago updated

[violet roost]

Dang a ship is actually faster than a plane

[worn compass]

To confirm your adress

That means your order will be ready to ship

And the actual waiting begins

[azure garnet]

daammn can't wait

[low token]

Wrong

Na batch is always slowest

[verbal solar]

Slowest getting there fastest getting them distributed

I'd agree with you if the wooting estimate was higher for NA opposed to EU but it seems the opposite

[worn compass]

Lowkey tweaking knowing I still have to wait till mid-late November

😭

November is gonna be longggg as shitttt

[violet roost]

I don’t even know if the EU batch even arrived to NL yet while you guys get to track

Lucky

[verbal solar]

The reassurance is nice

[verbal solar]

Me n you both twin

[worn compass]

Hamburger country privilege

https://tenor.com/view/clueless-gif-24395495

[violet roost]

I regret ordering from EU instead of Asia

[devout light]

I wish there was better tracking on support tickets, IDK when I will get my keyboard, even though I was in first batch

[low token]

I got my 80he in 3 days from werehouse to me no dents. Pristine condition

[verbal solar]

3 days is crazy

[low token]

No need because it is quicker

[verbal solar]

Oh wait, from the warehouse

Yeah no that's believable

Takes about the same time if not less time in America

[zenith night]

how you getting your keyboards mid-late november?? mine says until january 💀

[verbal solar]

Postal workers work all night here, especially Amazon

Well, they have shifts

[snow canyon]

cause you order late

[verbal solar]

Ordered late

[snow canyon]

you are batch 3... batch 1 people ordered in march and got theirs only this month lol

[zenith night]

damn

[low token]

And it is around 900 km

[violet roost]

I ordered mines in July still not arrived

[snow canyon]

ye cause you batch 2

you about to get yours soon if you are not white zinc case order

[low token]

@verbal solar also remember in eu werehouse they work monday to friday

[zenith night]

waiting 3 months will kill me 😭

[violet roost]

Yep

[violet roost]

Thank god I didn’t make that decision

I was struggling between frost and white zinc till i realised zinc is more clackier

[low token]

It is perfect if u match with xray keycaps

[worn compass]

I hade to wait since july. so dw, it’ll get easier

The worse part is the last month

Us batch 2 people are experiencing that rn

Feels like eternity

[violet roost]

FOR REAL

[humble oyster]

[valid comet]

i like clackier or thockier, just not clickier

[unborn anchor]

Only like a month till I get it

[drowsy heron]

If I ordered in September what batch would I be ?

[snow canyon]

[snow canyon]

check your wooting hub

but I would think its batch 2

[weary pier]

So my order was miss delivered, likely to the wrong address over two weeks ago and they have yet to respond to my emails..

[sly niche]

anyone wanna trade white zinc for raw

[jade widget]

have you also contacted the courier

[sinful wedge]

hello anyone knows will 80he module come with switch and keycaps puller? i order the module and pcr abs only , no keycaps no switches

got it thank you guys

[cloud dove]

Waiting for my 80he 😗

[atomic brook]

[violet roost]

Is that Fortnite 💀

I thought I was the only one that plays Fortnite in 2024

[dark cargo]

what happened to the glass panels

[weary pier]

Yes. I've asked for photo proof of delivery and they can't provide one.

[atomic brook]

[next lark]

rgb puke

[snow canyon]

Nah bro rgb = fps+

[violet roost]

Fr

Guys when is our next batch update

[spring oar]

Soon

[pulsar minnow]

what are the dimensions of 80he?

[coarse crest]

More like when’s white zinc getting their boat 😭

[paper moon]

I FIXED MY SPACEBAR ALL BY MYSELF!!!

lol.

[oak jungle]

we still on mass production

Yikes

[valid comet]

how did you get the RGB to look this good on camera

most times it looks like garbage on camera

[dapper sky]

https://www.reddit.com/r/WTF/s/WQNiPIuGFX imagine if this was our batch 🤣

[icy cosmos]

You need to switch to manual settings 🤣

[worldly stream]

Guys it's closer

I checked updates it's at the US pretty much

Or am I late on the news

Oh I'm late XD

[thick lichen]

@worldly pebble Heyyy you asked for the dimensions for the 4 keys. Its 38.8 x 38.8 mm with 1mm radius.

[worldly pebble]

many thanks :D

[spring oar]

Like 12 hours left

[worldly stream]

Ah hoping it will arrive before December but still fine if so

[rustic sparrow]

anyone can tell which one is zinc and which one is plastic

[storm rover]

I think bottom is zinc

since plastic does have a bit of texture

[finite folio]

CARGOS UP BOYS LETS GO HARBOUR

[storm rover]

I hope the NL fulfilment for EU-Brug finishes soon lmfao still says shipment to warehouses

[atomic brook]

top is zynk

[thick lichen]

Top is zinc

[snow canyon]

Sander, warehouse video this week?

[atomic brook]

👀

we need igor

[thick lichen]

Yes, should be 😄

[snow canyon]

[rustic sparrow]

thank u sir

i didn’t expect zinc to have like a texture

[thick lichen]

The texture is created by the process I believe. I think it is kinda nice

[rustic sparrow]

oh that’s cool

[atomic brook]

they wanted to mimic the anodizing feel

they did a really nice job with this

[polar storm]

CS came back to me. 1 month after ticket submission. Holy cow they must have tons of tickets 🤯

[atomic brook]

seems like a few tickets are reaching 3 to 4 weeks

[frank yoke]

I have 2 question
1/ If I were to order a wooting 80HE do they come with the Lekker V2 L45 or L60
2/ If they come with Lekker V2 L60 do I have to order a separate Lekker L45 switches. I prefer the Lekker V2 L45.

[red heart]

They come with l60 stock

You can get the module and order it with l45 if you want l45 only

And dont want extra l60

[proper dew]

I made a support ticket about a slightly damaged product on the 5th of this month. Am I being being impatient by asking if that's normal

[frank yoke]

how is the order only module works? like you just order it from scratch? like piece by piece? (I'm new to keyboard and my english is mid)

[atomic brook]

something like that

[lime falcon]

Module, case, switches, keycaps

[atomic brook]

but it's very easy to assemble

it would run you about 10 dollars more

[frank yoke]

lowkey scared to assemble, I somehow burn my first chip on my PC build last month ;-; luckily I got it RMAed

[atomic brook]

but that's still cheaper than getting 2

[atomic brook]

[frank yoke]

ahhh I see

[lime falcon]

Youll be fine

[atomic brook]

wooting has a video on it

judge for urself

[frank yoke]

aight imma look it up to see for myself
Thanks Chat

[weak spear]

Anyone ever had their 80HE completely frozen and require an unplug to recover?
Had that 5 or 6 times since the weekend when playing OW2. It seemed to only happen on my 3rd profile with Rappy Snappy or SOCD enabled though.
The profile was copied from the default RT profile and I simply added Rappy Snappy on A and D. Initialily I thought there might be a bug in RS so I tried SOCD (A and D) but still.

[lime falcon]

Have you tried other port? Does that happen when you use other profiles?

[midnight iron]

bring polling down to 1k in wootility

[weak spear]

Will try, thanks!

[weak spear]

Haven't tried other ports.
Both default Typing and Rapid profiles work fine.

[lime falcon]

Maybe those profiles dont have issue because tachyon mode is disabled?

[royal ginkgo]

Polling of 8k can cause some games to lag : https://ph3at.github.io/posts/Windows-Input/
EDIT : It was about the mouse.

[bleak vale]

damn several of my LEDs have died now

should I send an RMA request?

[lime falcon]

Thats mouse

keyboard should have no issues with 8k

[royal ginkgo]

Oh yeah, mouse, not kb

I don't know why I latched on 8khz and think kb

[lime falcon]

Yes

[bleak vale]

dang

they are SMT LEDs right?

[lime falcon]

You probably wont feel a difference when you disable tachyon mode or lower polling rate to 1000 but you need that Placebo Premium for extra movement/aim

[spring oar]

Placebo is really important

[lime falcon]

Real

[royal ginkgo]

[spring oar]

If it makes you feel good, you'll also be good

[bleak vale]

I always have a cup of placebo every morning

[lime falcon]

Same

2 times a day

[bleak vale]

yeah I just can't function without my daily dose of placebo

[lime falcon]

If there was an option to disable sweat in my hands

smh

[tame arch]

Keys gonna be consumed in a year probably😂

[weak spear]

Just checked and I also had Tachyon enabled in my RT profile, so the only diffs are the Advanced Keys and RGB Effects.
Let me also try creating a SOCD profile from scratch rather than copy from RT and add SOCD. Maybe there was something wrong when copying.

[faint fog]

Someone have the 80HE black zinc and can post it here?
Can’t decide between the white and the black especially now with all the issues in the white zinc alloy

[lime falcon]

Search here #1070668460905988106

[icy cosmos]

You have the answer though. . Go black if you are dirty and want a care free ownership. ... choose white.. you should not need to ask this question in the first place.

in other words, you´re a black zink person. 🤣 Not being honest with yourself will just hurt your feelings in the end.

[lime falcon]

What did I just read

[icy cosmos]

The truth

[lime falcon]

Not at all

[icy cosmos]

Let me hear your reasoning.

[lime falcon]

"go black if you are dirty" 🤓 ☝️

[icy cosmos]

https://www.urbandictionary.com/define.php?term=dirty

[pastel edge]

[lime falcon]

Thanks, cant wait to see your next take

[quiet lynx]

perfect time to go raid the ship

[icy cosmos]

All too many, don´t understand the difference between the inner beauty and the outer beauty. People need guidance to not get lost to the temptation of beautiful images.

[pastel edge]

https://tenor.com/view/the-friend-who-thinks-its-okay-the-friend-who-doesnt-like-anything-gif-6901778478161859874

[lone bronze]

Still waiting on plane info...

[faint fog]

Tbh I find the Raw zinc most attractive but it means I’m waiting for the 3rd batch(no clue when 3rd batch) and imagine already waiting from may-June to the white

[icy cosmos]

I got both RAW and White Zinc they´re worth dying for. you can´t order RAW rebuilt. So that would not affect the delivery time. White will be a longer wait indeed.

RAW option is gone too 😅

[tepid raft]

I've been using my wooting80he for several days now, but it will become non-responsive around 30mins, then I need to replug the cable to fix. Any ideas for this instability issue?

nice, thanks

[midnight iron]

drop polling to 1k

[tepid raft]

so it's not hardware related? and I have to use 1k polling forever?

[faint fog]

You mean I can’t get the raw zinc anymore?

[midnight iron]

maybe. They're still trying to work out what could be causing it (whether it's to do with usb power issues or what else) but dropping to 1k poll seems to fix the issue for now for most folks

There's been a lot of weird behaviour around the whole 8k poll stuff. Whether it's other devices turning off/on when wooting 80he is connected, to the keyboard itself disconnecting/reconnecting etc. Could be a lot of causes that cause the usb instability issues

[royal ginkgo]

Sounds like a project to put to use my test instruments to check out what's up with that issue.

[pastel edge]

happy that I didnt actually buy the board for the polling rate lol

[midnight iron]

yeah personally i don't care about the 8k poll/scan stuff at all so I just turned it down to 1k until they fix it down the line

[icy cosmos]

You can´t order it from the website atm. They will put it up again, once they´ve a new revision.

[faint fog]

Thanks a lot for your help and patience.

[tepid raft]

emmm, ok. it only seems to happen when I play valorant. If I'm typing etc, it works fine. will try 1k later

[spiral fiber]

I agree with you but The difference between 8 k\poll and the 1k/poll

The main difference between an 8K polling rate (8000 Hz) and a 1K polling rate (1000 Hz) on a keyboard is how frequently the keyboard reports its input to the computer:
• 1K Polling Rate (1000 Hz): The keyboard sends data to the computer every 1
millisecond (ms).
• 8K Polling Rate (8000 Hz): The keyboard sends data to the computer every 0.125 milliseconds (ms).

[night minnow]

Curious as I’m still waiting on mine wonder if pc specs come into play

As the same for a 4k to 8k polling rate mouse if your cpu isn’t good enough to handle it well

[low token]

Scanning is also important

[tepid raft]

oh, that's different, when I use 8k polling on my mouse, it will only cause some fps drop. But the mouse is still responsive

[night minnow]

Are the only options 1k and 8k?

[tepid raft]

yep

[night minnow]

Hmm intriguing

[lime falcon]

For now yes

[night minnow]

Im not much help as im waiting 🥲

So I can do my own theory testing

[glacial wedge]

Ngl my main reason for buying a wooting was the advertised 8k polling rate

[pastel edge]

[lunar moon]

https://tenor.com/view/rust-griffthegrub-griff-grub-grubbing-gif-9571764073826255145

[lone bronze]

EU when

[glacial wedge]

Now we know why optimum isn't reviewing the keyboard

[midnight iron]

you'll probably be fine to use it down the line a bit. They just have to work out these bugs first

[upbeat pumice]

in its stock out of the box configuration, does pressing the mode key switch to 8k polling?

[oak jungle]

no

you need to enable it from the website or software

[midnight iron]

mode button causes it to swap between profiles. Polling is defaulted to 8k (you can turn down to 1k in settings though if you have issues) and in non tachyon mode it's 8k poll/1.6k scan while tachyon is 8k poll/scan

[grand trench]

Zinc raw is now out of stock?

[bright jewel]

no its a config issue, we're looking into it

[grand trench]

ahh ok. ill keep a look out and place an order once resolved. Many thanks

[glacial wedge]

I bought all to resell

[midnight iron]

maybe if you say a prayer to geon it will reappear in the store. Like a test of faith and belief

[spring oar]

more waiting...

9 days left at least

For HK tho, in 2 days

[quiet pawn]

?

[lunar moon]

You telling me there is poll for keyboards

[shut cairn]

And why?

I think that he would review the product as is anyways and would at least mention it

[tight swallow]

Could be that he already filmed it and is just not in a hurry with editing

Since there is no advantage anymore in releasing it asap

[spring oar]

More polish on the review at least

[low token]

Agree it has to be More Polished enough

[worn compass]

Its like right there…..

[bright jewel]

https://tenor.com/view/spongebob-krusty-krab-crawling-crawl-fish-gif-12745135769617083309

[forest widget]

Where is eu

https://tenor.com/view/where-you-at-gif-21177622

[tight swallow]

Surprise customs and drug check incomming

[low token]

Agree. If you eat lekker l60s u got good high

[worn compass]

My expectations are low key high for this board

Been waiting since July

[grand garden]

Since April here :')

[worn compass]

Unlucky individual

1 month after the founders

[shut cairn]

Either still in Taiwan, in the air right now or already in the Netherlands. Would at least be nice to know if the booking has already been confirmed and when it is flying

[grand garden]

Well, it should arrive next month so w/e. It's worth the wait

[shut cairn]

Should arrive at the warehouse in a week

[grand garden]

[shut cairn]

Only prebuilt JIS (black Zinc and plastic) still available for Brug. Kind of wild since batch 2 was bigger than batch 1, right?

[lunar moon]

So whats more correct this or order report on estimate?

[shut cairn]

This is the arrival at the warehouse

The hub estimates are for when it is at your door

[worn compass]

I dont thnk there’s a “more correct” one

[lunar moon]

Oh

Well

[bright jewel]

i dont have any numbers regarding batch sizes sowwy

[shut cairn]

So the Batch will arrive at the warehouse sometime next week I think and shipping will begin in November

[lunar moon]

Im not that guy im third batch 🥺🥲

[bright jewel]

your own personal estimate will always be better, this is just a general batch overview for the items

[lunar moon]

But i wish all of yours arrive asap

[shut cairn]

Fair enough. I just remember that someone said somewhere that batch 2 is almost double the size of batch 1

[bright jewel]

that would make sense yeah, I just cant give you an exact number

[atomic brook]

nah hes just waititng for the optimum collab release

so he can knock both down in one vid

surely...........

[worn compass]

If you guys think about it, our 80he’s technically go up in value due to the long wait times of batch productions

Not everybody has the strength to wait half a year for a keyboard

[shut cairn]

Well not that much, some (even just black zinc versions) sold on eBay here in Germany for about 350€. If you buy it directly from wooting it is 330€

[spring oar]

ah yes, wooting 80he 2nd batch edition

[worn compass]

Some people dont even wanna wait for batch 3.
I’ve seen people make their orders and then join the server just to ask how to refund as soon as they realize they’re in batch 3

Lmao

[dim sierra]

1k + tachyon gang

[worn compass]

Do you have problems with 8k?

Or do you just own a 60he

[dim sierra]

Yes for it the keys auto release so i turned down to 1k since day 1 of getting my kb

[worn compass]

Oh that gets me kinda worried

[grand garden]

I'll stick with 1k when I receive it until a fix is found

[worn compass]

Hopefully they can patch that with a driver update

[grand garden]

Not like it matters that much anyway

[dim sierra]

Yeah should be a software issue, wont worry too much about it since 8k is just a gimmick in the end

[worn compass]

Ik I wont notice a difference at all but Im that singy “every ms counts!” Type of guy lmaooo

[grand garden]

The human eye can only see 1k

[dim sierra]

Its under 1ms difference iirc

Tachyon is more important imo

[worn compass]

My monitor is good enough to take advantage of high polling rate with mice, idk about low input delay on keyboards

I have a 240hz Tn

Zowie XL2546K to be specific

[dim sierra]

I have the 480hz oled from asus and cant feel the difference of kb 1k vs 8k

[worn compass]

Damn you got that good spendable money 😭

[dim sierra]

480hz vs 240hz tho is way smoother

[worn compass]

Is it one of the dual mode monitor oled displays?

[dim sierra]

If u dm tn panels the 540hz zowie is actually the best for motion clarity

[dim sierra]

Nope its just 2k 480hz, or 240hz with elmb

[worn compass]

$1k for a tn panel is fuckin wild tho

[dim sierra]

Yeah my oled cost 1k too

[tight cypress]

1080p480

[worn compass]

Would much rather get an oled over tn in that price range

[dim sierra]

1440p480

[tight cypress]

2k is 1080p

[grand garden]

2160p120

[worn compass]

Thats my tv

[dim sierra]

Yeah if u want better image go oled, competitive fps tn is better

[grand garden]

My tv is my monitor, I have a 42C2

[dim sierra]

No..

[worn compass]

The thing for me is that I’m a mix of both, I love my competitive games and my normal games.
Beat silent hill 2 remake recently on my pc and it was awesome :D
1080p was for sure holding it back a slight bit

[tight cypress]

[worn compass]

Ppl talk about how off putting tn display colors are but they’re just fine with some adjustments

[dim sierra]

Then oled is the way, oled tech is improving a lot

[grand garden]

Learnt something today but I'll keep saying 2K for 1440p

[worn compass]

For sure

Pretty sure they got rid of burn in

With the newer oled monitors

I just dont have the money or the gpu

[coarse yew]

when is the white zinc comming back

[tight cypress]

Just to a refresh once a day and burn-in is a no-issue

[worn compass]

My 3070 is NOT running modern triple A at 1440p

[grand garden]

10k hours of use on mine and no sign of burn-in whatsoever, and I'm using it to code

[worn compass]

Good to know

[dim sierra]

QHD then

[worn compass]

1440p is becoming the new 1080p I’m telling ya

[tight cypress]

https://tenor.com/view/yay-up-top-give-me-gif-13840822

[worn compass]

Kittyyy :3333

[humble cargo]

nobody actually calls 1080p 2K

[grand garden]

Monitors are getting bigger and 1080p looks terrible above 24"

[dim sierra]

There still are but 3 years warranty and pixel cleaning tech to keep the burn ins away

[worn compass]

Maybe in the late 2000’s

[tidal sleet]

Guys what do u think will be the next wooting product

[prime radish]

Day 55555 asking : WE NEED DOUBLE SHOT PBT KEYCAPS FOR FRENCH LAYOUT pls

[dim sierra]

Yeah its a big improvement from 1080p yet not that much worst from 4k

[worn compass]

Either optimum collab or the moist collection

[grand garden]

Magnetic levitation mouse

[humble cargo]

drumming up some interest from your fellow frenchmen to buy them is your best chance of getting this wish granted

the reason they're not available now is low demand

[worn compass]

That’d be sick, but to make that work you’d also need a magnetic mouse pad

[dim sierra]

Most likely knob

[nova nexus]

Okay

[tight cypress]

SWITCH TO QWERTY LIKE NORMAL PEOPLE ALREADY REEEE

[violet roost]

Hall effect gaming chairs ;troll;

[humble cargo]

also this

azerty oughta be illegal

[bright jewel]

https://tenor.com/view/okay-ok-ok-ok-oh-ok-oh-okay-gif-18238573721271168162

Mark^

[grand garden]

Now look at bépo layout

[spring oar]

Azerty

[humble cargo]

not even the french want french layout

[worn compass]

Qwerty

[humble cargo]

hence no demand for it

[grand garden]

Azerty is bad for developers but otherwise it's fine

[humble cargo]

just say no to developers

[bright jewel]

someone asked recently about belgium french azerty keycaps and I was what

that must be very niche

[humble cargo]

I mean france is like 70 million people so

[bright jewel]

he was from belgium

[humble cargo]

same layout tho?

[pastel edge]

guy was brench

felgian maybe even

[bright jewel]

no there is a slight difference

[humble cargo]

well gl then I guess

given the interest for french azerty is already extremely low

[ember drift]

Is 80HE coming with 45 g switches at some point or do you have to order the diy kit?

[bright jewel]

it comes with L60 v2 :)

[grand garden]

https://tenor.com/view/theyre-the-same-picture-the-office-pam-the-office-us-gif-20757621

[bright jewel]

tell that to the guy ;)

[humble cargo]

L60 v2 the one and only

[ember drift]

Oh didn't realise that was bottom out force

I was thinking MX blacks

All good then

[worn compass]

L60 v2 should be lighter than my keypad’s switches and smoother than my 60%’s switches

Im so excited

[violet garnet]

can confirm they are pretty smooth

[worn compass]

My keypads switches feel smooth but the switches on my 60% are bone dry after 3 years of use by my little brother :(

[glacial wedge]

At this rate, I’m inclined to believe maybe optimum has some things to say but as the saying goes “if you don’t have nice things to say better to not say at all”

[worn compass]

He’s letting me borrow it until I get my wooting since my previous was a membrane

And he’s more of a controller player anyways

[glacial wedge]

Since the board over all seems to be amazing, but the features that was supposed to make it stand out from the competition seems to have drawbacks

Either way I’m excited for my 80he

[worn compass]

My keypad uses gateron g pro blacks v2 and the 60% I’m using uses generic red switches

[pastel edge]

not sure hed go that way

[worn compass]

Video example
(Ignore my birds screaming and yes the audio is bad lmao)

[violet garnet]

tell that to hipyo, he'd no longer need to upload

[glacial wedge]

We don't talk about him anymore

[spring oar]

Holy shit, that keyboard sounds like blues

[glacial wedge]

Not after the accident

[worn compass]

Which ones? Lol

[spring oar]

the one with qwerty

[violet garnet]

and it shouldn't be a surprise that a review might take a long time. his 60HE review came out like 6 months after its release

[worn compass]

They’re bone dry, wonder how they sound and feel lubed. They currently feel really scratchy if that makes sense

And kinda rattley too with the stem wobble

Spacebar sounds pretty aswell bad

Ive heard blues before they sound much worse but you’re right my keyboard does sound bad

[hollow walrus]

@midnight iron Any update on the 80he keyboard cover ?

[winged pelican]

I was expecting the zinc alloy cases to be COLD during these months - but it appears the board produces some heat? or possibly the LEDs. either way it's a nice surprise.

was already prepared to have shaky fingers 🥶

[wind tiger]

at worst it is as cold as your room (provided that stays at a stable temperature)

if it is cool in your room the zinc will be able to sink your heat a lot faster than plastic though

[winged pelican]

it felt actually warm last night

[hidden marsh]

Maybe its acting like a heat zinc

[fallen epoch]

I hate that joke, but I’m glad you made it

[elfin mirage]

Hey, I just got my 80HE, but I can’t configure advanced keys in the V5 utility. Is this something they are still working on?

[atomic brook]

no its working as intended

what issues are you facing?

[hidden marsh]

is it showing the keyboard as connected (green circle over picture of keyboard in top left)?

[elfin mirage]

When I assign the keys, it just gets stuck on that tab. I can’t continue to actually set up the config.

[violet garnet]

works for me

[elfin mirage]

Yessir

[hidden marsh]

Hmm What browser?

[elfin mirage]

Chrome

[atomic brook]

screenshots would be great

doesnt seem usual

[elfin mirage]

👌🏻

[hidden marsh]

Ait, that should be fine.. I had some issues with some more custom chromium builds, but base chrome works absolutely fine for me

[violet garnet]

@elfin mirage not like this?

[midnight iron]

i think they don't want to make it unless we do a bulk order lol

[elfin mirage]

No, sending a ss now

[violet garnet]

after I click done

[atomic brook]

wrong person sry

[violet garnet]

does it not look like this for you?

just me or is discord slow as hell?>

[elfin mirage]

it looks like this

i can assign them and thats it, nothing further

[violet garnet]

you on the most recent versions?

weird there's no continue button

[elfin mirage]

I would assume so, I just clicked the wootility web link that they said to use for 80HE

[violet garnet]

is there a red icon in the settings tab on the left

[upbeat berry]

too zoomed in

[elfin mirage]

no

[atomic brook]

hover over the bottom part

and use ur mouse and scroll up

[elfin mirage]

I did, theres nothing there

[upbeat berry]

just zoom out the website

[elfin mirage]

oh

im idiot

thank you...

[atomic brook]

nvm it just has to be short

[upbeat berry]

well normally a scrollbar is supposed to appear in the bottom box with the keys but idk why it didnt in this case

[elfin mirage]

It was scrollable, i just could never actually see the button. Super interesting tbh

[upbeat berry]

huh

[atomic brook]

you couldnt scroll all the way for some reason

if the browser is short enuf

[upbeat berry]

wonder if its some aspect ratio thing

[elfin mirage]

ah i see

[tiny birch]

Is there any way to see the state of my extra switches now that the keyboard has been set back to “mass production” stage?
I never received a reply from support so I have no idea if they fixed the wrong batch assignment issue or not and whether or not my order will be bumped back to 3rd batch timings once keyboard is done again

[atomic brook]

check hub.wooting.io

though i think if they have not replied they probably have not gotton to urs yet

[tidal sleet]

im just confused how optimum didnt upload a vid about 80he

[tiny birch]

Yeah it just says waiting for keyboard now. But when it said that before and then it was “done” it went to waiting for switches and changed my shipping estimate to next year

[atomic brook]

in the works probably

[mint trench]

Maybe he's still reviewing it

[atomic brook]

or he is just timing it with the collab release

so 2 things in 1 vid

[low token]

No it would kill views

[tiny birch]

It’s been almost a month tho. I only got a bot reply with stock answers and when I replied that none of those solve my issue to move forward I never got any follow-up

[vagrant blaze]

hello, i need some support on my preorder, the support on the homepage dont answer me , i need to add some switches but it doesnt work on the wootinghub anyone here who can help me ?

[hollow walrus]

damm that really sucks

I really wanted a keyboard cover 😭

any alternatives of a keyboard cover for the 80he ?

[pastel edge]

a blanket

[tidal sleet]

its been a long time since he prob got his unit

most creators uploaded in the first week

and its been almost a month

[atomic brook]

ya

but the collab

[pastel edge]

didnt his get lost in mail

[atomic brook]

its just an assumption

but he is probably done with the vid and just waiting for a time

[neat trail]

Good morning, a few of my longer keys (shift, caps, space bar etc) both stabilized and non have a sticking feeling when bottomed out. Delaying them from traveling back up like normal.
Has anyone else experienced this?
And what potential solutions would you recommend?

Not sure if there is a questions channel, if you want me to drop that off there I can

[tidal prawn]

Is this not good thing or you're saying they are now sticky?

Because if it's question about whether it's good or normal that stickyness might go away, then sort of yes. Because breaking in switches is a thing as well and lube and surface of the plasting smoothens out. And lube that has sat around might get bit sticky especially with stabs as it usually might have bit heavier / viscous lube if it has some, but usually not super much if it's light and more oily.

[neat trail]

Yeah I wasn’t sure if the stabilizers had a thicker lubricant that was giving the key a gummy/sticky feeling

It messes with my brain when I’m working and it doesn’t immediately snap back up, it feels like it gets stuck for a few milliseconds. I’ll look into some different lubes. Just was wondering if anyone else had experienced this. Maybe my plate was one of the first ones made so it sat for a bit

I can try when I’m back home!

[icy cosmos]

You can order a 3D printed one ☝️. More plastic = more waste. You can use a micro fiber cloth

If you ordered a Zinc case. You get a carrying case. That’s where my 80HE sleeps

[tidal prawn]

And yeah,very common if there's a lot of lube at the bottom part of the stab stem when it hits the board

Anyone that's ever lubed switches/stabs likely has faced this sooner or later.

"Too much lube". It generally likely won't go away on it's own if it's at that point, but could with just bit of use and breaking in if it's not too bad. May need to open and unscrew the stabs and wipe a bit from the board.

not sure if wooting adds pads under the stabs or anything, but if they do and it's very soaked, that can get bit sticky and cause that problem. Just suction cup effect, you know.

Fine line between too much and just right.

[neat trail]

I will look into it and report back thank you!

[icy cosmos]

Less is more 🤣

[rose bolt]

Can anyone pin here the Wooting Video about bugs or disconnected keyboards? I'm trying to find on youtube but it may be unlisted please 🙂

-_-

[hollow walrus]

oh where can i get one? the 3d printed, i have the plastic case

[icy cosmos]

Google is your friend. https://www.decksaver.com/product-category/keyboards/

80HE is still fresh out of the oven. So I recommend you hold your horses.

Putting a t shirt 👚 on it, is sufficient

[hidden marsh]

I want a frosted actylic keeb cover

[hollow walrus]

LMAO

[hollow walrus]

Thanks alot !

[icy cosmos]

I mean, there’re plentiful of accessories to throw money at in the keyboard hobby 🤣. Keyboard cover just aren’t one ☝️

Invest in a GMK keycap set and you will understand

[hollow walrus]

Whats a gmk keycap set?

[icy cosmos]

I didn’t understand until I got it 😆

[icy cosmos]

Um… are you over 18 years old?

[hollow walrus]

Im 18

im new to keyboard stuff 😭

just a keycap set ?

whats so special about this gmk brand

[icy cosmos]

Hum.. I am not good at explaining this. It’s kind of like you’ve been eating at McDonald all your life and suddenly you discover a restaurant burger

[icy cosmos]

It’s a manufacture not a brand

Here’s where I bought my set: https://oblotzky.industries

Here’s a factory tour https://youtu.be/eKcvuqFcVsU

[coarse crest]

They’re double shot cherry profile caps made in Germany and have a lot of cool different sets that have cool novelties. They are a tad expensive tho

[tough swift]

Anyone from 1st batch here has upgraded from a standard keyboard (for example, i got an oldish membrane one from 2018) to 80He?
How does the change feel? Is it hard to adjust at first? And do you notice the improvements once you do?

[icy cosmos]

No problem, took me 10min to adjust . Office warrior (Logitech) daily and Corsair hollow at night.

[light drum]

Any update of eu-brug what time will item delivery to the warehouse

[tough swift]

Some people say that the change feels similar to how 60hz -> 144hz monitor feels for the first time.

Would you say thats accurate?

[dim quartz]

some really overpriced plastic but the best overpriced plastic

[dim quartz]

not that big

[analog vector]

anyone noticed input delay lately? I have a two He

[dim quartz]

but from membrane to HE u can really feel the difference

[icy cosmos]

Hum, no 60hz to 144 difference feels a lot more impactful. Keyboard is like wine tasting. There’re so much more nuances to discover

[shut cairn]

Went from a membrane (some old logitech) to a mechanical keyboard (Corsair K70 Mk2) and it was so much better, then switched to the Keychron Q6 Pro and it was, once again, so much better. Hope I will have the same experience when my 80HE arrives in a few weeks

[dim quartz]

hopefully

@thin glacier my keycaps are stuck btw 😭

[spring oar]

a 'tad' expensive is a bit of understatement unless you used to buying legos

[thin glacier]

What happened?

[hollow walrus]

what does that mean

[dim quartz]

like they were in this postal centre near a huge flood 💀

and now they are getting rerouted again

today it says they are in transit (doesn't say where tho)

[thin glacier]

😮

Noooooooooo

Not the ceras

[verbal solar]

Cheap keycaps often work the same as expensive ones

[hidden marsh]

If you're buying used legos you gotta be absolutely bricked

[coarse crest]

As long as it’s mentioned then my job is done 😎

[dim quartz]

bruhhh

not their fault

just super unlucky 😭

[spring oar]

Seeing this makes me really excited to put mine on the 80he

sooooooon

[icy cosmos]

With each upgrade, the difference will become less pronounced. Unless you’re tuned to your preference. Just like HiFi. If you can’t clear a blind A-B test. It’s all in your head

[icy cosmos]

I would say the collector market operates separately from the consumer market 🤣. Just like Rolex. The value of something is determined by the demand and not by the manufacture cost.

[hidden marsh]

🏴󠁧󠁢󠁳󠁣󠁴󠁿

[agile tusk]

Just arrived!

[tight swallow]

Does it wobble?

I hope you arent one of the unlucky few

[agile tusk]

What’s the wobble? I haven’t heard ab that..

Been mia in the discord lately :/

[tight swallow]

A rare thing where the case isnt 100% flat

[agile tusk]

Referring to the bottom plate?

[tight swallow]

And so it wobbles on the table

Although in one case a guy had an uneven table

Yours is probably alright and it looks glorious

[glacial wedge]

Check for wobble, check for 8k concerns, check for paint chipping, check for scratches

What else am I missing

[humble laurel]

why is the white zinc alloy case again later ._.

[agile tusk]

No wobble , so we’re good on that

[shut cairn]

I know, but I will report once I have my hands on the precious possession

[agile tusk]

Rest I’ll check after work , thanks for letting me know

No chips or scratches either !

[valid comet]

8k concerns?

[thin glacier]

Super unlucky

How long delayed?

[icy cosmos]

Looking forward to hear your impressions. I am enjoying mine everyday

[glacial wedge]

It’s not working properly for many and the current fix is to leave it at 1k

[lone bronze]

Eu planes when

https://tenor.com/view/hang-on-gif-27524073

[low token]

It will be faster when Israel stops war

[lone bronze]

I'll give netanyahu a call and see if i can hurry him along

[low token]

That Polish guy?

[pastel edge]

yeah

[thin glacier]

Good idea

[junior skiff]

how sturdy r the keys

[glad bough]

wen

[golden jackal]

Looks wonderful, I'm still waiting for mine. Couldn't even tell you when I ordered

[astral cloud]

I think already departed based on post earlier. Could be wrong tho

[lone bronze]

I might have missed something then - hopefully they'll drop us some updates soon

[astral cloud]

#🌟│wooting80he message
Says in transit

[lone bronze]

I think its said that for a while though - last i heard they were waiting to book the plane

[spring oar]

Based on previous stream, it should be on a plane

[agile tusk]

Very!

[agile tusk]

Ordered mine sometime early March 🫠

[shut cairn]

It is "in transit" as soon as production finishes. Then a flight has to be booked, the keyboards have to be shipped to the plane, loaded and so on. And this takes time. And it'll stay "in transit" until it arrives at the warehouse

[quartz quail]

Has anyone heard back on 80HE support tickets regarding the keyboards shipped in bags?

This shit is ridiculous

[proven hearth]

it has been addressed multiple times in this server

[snow canyon]

how long has it been since you sent the ticket?

[quartz quail]

Two weeks. October 7

[snow canyon]

hmm I would think that you would be getting a reply by now

[quartz quail]

I'm not actively watching the wooting discord server for news on a ticket I put in two weeks ago. I shouldn't need to.

[snow canyon]

or by end of this week maybe

[quartz quail]

You'd think

[distant monolith]

Their support is overloaded so everything takes longer than it should

[proven hearth]

its a small team of under 30 people and CS is backed since first batch order deliveries

[upbeat pumice]

From the horror story i heard yesterday i doubt their wait time is still 2 weeks, seems longer now

[humble cargo]

upwards of a month for some apparently

[snow canyon]

yeah as each week goes it seems to get longer lol

[quartz quail]

Do the Discord apologists count toward that 30? I don't think it's unreasonable to expect a response to a support ticket within a two-week window lol

[snow canyon]

yeah it should be around that time

[proven hearth]

most of the people that moderate this server arent part of the CS team

[humble cargo]

its not unreasonable but still kinda unrealistic atm since they have a small support team and like 4000 emails coming every day

[snow canyon]

but also some people on here send like 5 seperate tickets and it doesnt help but add to the backlog lmao

[humble cargo]

and yeah people spamming their shit just aggrevates the issue further

[quartz quail]

People wouldn't spam if their tickets were responded to in a timely fashion. If they're backlogged, they should hire temps 🤷‍♂️

[snow canyon]

ye

[humble cargo]

yeah its kind of a catch 22 isn't it

[midnight iron]

They already have

[proven hearth]

it takes time to train new people, they just recently added 7 members and 1/2 of them are for CS

[snow canyon]

for me it took 3 weeks to get my case changed and to then only find out there is going to be another delay

[midnight iron]

It’s kind of an infinite game of cat and mouse they’re playing where they’re constantly hiring yet every time there’s a different issue they get a surge of tickets

so the staff just have to slog away and hope that they don’t get another big issue like the white zinc cases or the bubble mailers

[snow canyon]

god.. that would be painful

[quartz quail]

"Thanks again for your support ticket! We understand your frustration with the situation, and we want to make it right. Because of a large backlog of support tickets, we're unable to respond to each one directly as quickly as we would like. Please give us another 14 days as we train support staff to assist. Thank you for your patience!"

Copy and paste that, rip 500 emails a day. Figure it out lmao.

[midnight iron]

That wouldn’t dent their ticket queue though

The problem is they get an absurd amount of tickets and have to keep hiring until they can catch up fully at a decent rate

[quartz quail]

Automate it. They literally jsut need to keep people in the loop in a way (and not in their discord).

They wouldn't get repeat tickets if they sent repeat updates

[midnight iron]

The repeat tickets aren’t the issue

Those get classified under same person

it’s the fact that there’s an insane amount of different individuals emailing every day

[quartz quail]

I'm saying that they don't need to solve everyone's problem, they need to communicate that they can't yet solve everyone's problem. Continually.

[midnight iron]

Sure I agree they could add another automated thing but that still wouldn’t solve the core issue

You’d just get people coming here saying “lol I waited 2 weeks and just got another automated mail saying sorry it’ll take longer”

[upbeat pumice]

what's wrong with that?

[midnight iron]

End of the day the issue only gets solved when they eventually have enough support staff to fully keep tickets down to a smaller volume

[midnight iron]

Nothing except it wouldn’t solve the insanely long waits which is the real issue

[forest widget]

The first batch of 7 months is a long time to wait

[quartz quail]

This is such a copout. "Why bother engaging in best practices when people will just complain anyway."

[midnight iron]

I’m not saying not to do that, just saying your solution barely helps

Not everyone is understanding about those emails of being kept in the loop

End of the day if they solve the core issue of the tickets then it solves both issues at once

[quartz quail]

Barely helps who? I'm a consumer and I'm saying it would solve my present issue. I'm sure there are others who feel similarly.

Because you lack a magic wand to solve all problems at once doesn't mean you can't do the bare minimum.

[frail bobcat]

It took me 3 months to get a reply to my first question and recently I sent an rma request about my 80he issue that took so long that it's actually past the return date LOL

[midnight iron]

Less tickets, less wait, no need for the “wait for another 2 weeks” email

[frail bobcat]

It's been 20 days since the RMA request I got a bot response

[midnight iron]

Yes and I’m saying not every consumer is like you

[frail bobcat]

I love wooting but man their cs team needs work

[midnight iron]

Some will get the email then reply to it shitting on the support for making them wait longer then come here to voice their anger anyway lol

[nova nexus]

We have found that this solution only inflames, when the default automated response to all tickets already provides and expectations that tickets at at this moment taking about 2 weeks to get resolved

[frail bobcat]

My reply geniunely felt ai generated.

[midnight iron]

End of the day when they get enough staff the problem will be fixed on both sides, but that just takes time

[upbeat pumice]

big whoop, if they have to wait 4 weeks for an issue to get resolved they should voice their opinions

[radiant veldt]

Wait you guys only waited 2 weeks 😮

[midnight iron]

Yes and again your response is exactly why fart’s idea doesn’t work

[radiant veldt]

Im still waiting since 3rd Oct.

[quartz quail]

I know, and I'm saying you've got a myopic view of how to approach consumers lol. An automated email requires near zero staff intervention and would help with [some proportion of] consumers.

To suggest that there's no point in engaging with consumers because it won't solve the root or won't make everyone happy is foolish.

And if you're an employee at Wooting, this sentiment feels very consistent with how this debacle has been approached.

[upbeat pumice]

and if you don't communicate to your customer that a response is going to take 4 weeks instead of 2 they will come here regardless

[midnight iron]

? I merely explained that as mark just pointed out to you your solution tends to inflame some people and not always help

[upper garden]

when people preorder the 80he module separately does the travel case still come with it or thats only for preassemble versions only

[nova nexus]

Module does not come with a travel case, but any zinc case or zinc prebuilt does

[midnight iron]

Yep - and again leads us back to point 1: the solution is more staff and not more automated emails

If you don’t have to wait 2-4 weeks for a reply then everyone is happy yes?

[upper garden]

ok ty i was thinking of buying the 80he module with the raw case

[frail bobcat]

Automated emails piss some people off more than just not getting a response

[upper garden]

and the module i assume comes in the wooting 80he box or it has different packaging?

[nova nexus]

Module has its own packaging

[radiant veldt]

I'm fine with an automated email if it actually fixed something

[midnight iron]

Exactly. As someone who has had to work customer service before I think it’s something he’s not realizing

[forest widget]

Will the plastic arrive at the warehouse next week?

[frail bobcat]

The wait calls that say "thanks for your patience" every 5 minutes is is significantly worse than just hearing nothing

[nova nexus]

https://wooting.io/product-status

[upper garden]

ty spookbar

[lime falcon]

spookbar

[upper garden]

https://tenor.com/view/cat-kitten-handshake-deal-agree-gif-7134721403924803840

[proven hearth]

[upper garden]

bro give me those murica deals for the oled screen

do i have to make bald eagle sounds to get the discounts?

[quartz quail]

I've worked customer service in person in retail and online/phone for an international business. I know your 30-person-team that's struggling with basic communication knows better, but more communication rarely truly hurts.

[midnight iron]

I don’t work for wooting

[radiant veldt]

So spam more emails?

[quartz quail]

They should hire you for your fervent spirit!

[upbeat pumice]

could've fooled me

sno go get that bag

[midnight iron]

End of the day the solution is the actual solution, not roundabout alternative solutions. They’ll hire more people, lower ticket times then this extra issue isn’t an issue anymore because you have happy customers who don’t wait 2-4 weeks for a reply

[proven hearth]

its still on sale here

[upper garden]

https://tenor.com/view/bocchi-the-rock-crying-crying-girl-crying-anime-crying-anime-girl-gif-4473502144398719776

over here it went up in price from 800 to 1.1k on amazon

[quartz quail]

I'd rather be angry and informed than angry and unclear on the status of my order. Obfuscating and ignoring in order to avoid consumer backlash is fucking pathetic.

[proven hearth]

LMAO, how much is it on samsungs website?

[nova nexus]

The customer service team at Wooting is both the largest and the fastest growing team. We recognize that resolutions are far, far, too slow at present. There is no silver bullet to this, but we are attacking this problem from every angle;

• Hiring more staff as quickly as we can get them trained
• Improving the quality of tickets received with tools like the newly implemented support wizard
• Reducing the quantity of tickets by enabling customer self service

[midnight iron]

Yeah but for everyone Mr fart who wants the automated email, there is a Mr okay who will be enraged by the email and reply swearing at it and come here to yell at everyone more

[lime falcon]

mr fart

[molten lance]

mr fart

[midnight iron]

Not all customers are the same and just because you may be an understanding and nice person, Mr fart, there might be another 2 Mr. Okay who will cause more chaos due to that email

[lime falcon]

[upbeat pumice]

lmao where have iever been enraged

[quartz quail]

Mr. Fart is my father; please, call me fart.

I'm impressed how dug in you are on the "do nothing at all" approach. If wooting had emailed consumers 2 weeks after the initial automated ticket response, would you be in here defending that course of action as well?

[lime falcon]

💀

[proven hearth]

[insert that one thread about the 80HE delivery delays]

[lime falcon]

fart junior

my bad

[quartz quail]

fart II

[midnight iron]

I’d say the automated email probably doesn’t help much if that were the case

[quartz quail]

🔁

You clearly know better. Thank you for enlightening me.

[midnight iron]

Because I’d want to focus my time on a solution that fixes the core problem and not one that is a 50/50 hit or miss solution that depends on how understanding the customer is

[molten lance]

do not develop unhealthy stalking habits for products or i will be required to put a restraining order out

[midnight iron]

If you’ve answered emails in customer service before you’ll quickly find that many people are not super understanding nice guys

[quartz quail]

"Focus my time." Brother, it takes a moment to set up an automated email that autosends at 2 weeks after the initial ticket.

[midnight iron]

There’s some assholes out there

[quartz quail]

"We cannot please everyone; thus, we please no one."

[midnight iron]

Wouldn’t your solution cause more ticket time if for every mr fart you please you anger 2 Mr okay though? It’s kind of basic math here

[upbeat pumice]

i think it's better than 4 weeks of silence but i ummm "never worked at customer service before"

[upper garden]

@proven hearth this is the one you have right?

[quartz quail]

I thought repeat tickets didn't contribute to the backlog because they're filed on a per-person basis?

[upper garden]

so much maple syrup v bucks

for oled monitor

[radiant veldt]

Initial email 21st september and issue is still not resolved today

[proven hearth]

1.3k is wild

[midnight iron]

It doesn’t add to a separate ticket, but it gets stacked on top of initial ticket I would assume

[upper garden]

thats before tax

https://tenor.com/view/isnt-even-my-final-form-gif-11810117

[nova nexus]

As mentioned, we did send autoresponses previously when tickets exceeded the expected resolution time. The reaction we got to these emails was predominantly "stop sending me auto responses and just resolve my ticket"
I'm confident in saying that for every person who appreciated the generally useless "sorry we've not resolved your case yet" email, an equal number are accepting of the reality described in the first autoresponse that clearly indicates support is overwhelmed at the moment and responses are taking longer than anyone wants

[proven hearth]

yeahhhhhh its 50cad more than us msrp 💀

[upper garden]

you forgot about 13% tax

[lime falcon]

what was that

[spiral fiber]

Thank you for your transparency and for taking proactive steps to address the current challenges in customer service. Expanding your team, improving ticket quality with the support wizard, and enabling self-service are all promising initiatives.

To complement these efforts, I recommend:

1.    Expedited Staff Training: Implement a streamlined training program for new hires to get them operational faster, with ongoing support from senior team members.
2.    AI-Powered Ticket Triage: Leverage AI tools to prioritize tickets based on urgency and complexity, ensuring critical issues are addressed more quickly.
3.    Comprehensive Self-Help Resources: Continue expanding your knowledge base with detailed guides, FAQs, and video tutorials to empower customers to resolve issues independently.
4.    Customer Feedback Loop: Regularly gather feedback from customers to identify areas for improvement and optimize the support experience.
5.    Partnership with Leading Couriers: Strengthen delivery reliability by establishing agreements with top courier services like UPS or FedEx, ensuring faster and more reliable shipping to enhance the overall customer experience.

With these steps, you’ll be well on your way to improving both response times and customer satisfaction.

This refined version incorporates the suggestion of improving logistics through partnerships with reliable couriers like UPS and FedEx, while maintaining a comprehensive plan for enhancing customer service.

[proven hearth]

13???? i didnt pay attention when i was there for a week 😭

[verbal solar]

Ok chat GPT

[lime falcon]

Bro asked chat gpt how to make cs team better

[humble cargo]

please don't bring AI into the customer service

[radiant veldt]

Bad bot 💢

[spiral fiber]

At least I'm trying to help.

[quartz quail]

How many emails were sent? How many negative responses did you get? Did you consider that contented consumers generally don't engage as much as discontented consumers?

[upbeat pumice]

i trust the machine spirit

[midnight iron]

I mean end of the day I see why fart would like the auto reply, but when you have 2 sets of customers; one set who wants the auto reply and one set who doesn’t, you’re not going to be able to please both

[proven hearth]

without sales, it's 970.065 (for NY sales tax)

[upper garden]

time to turn to life of crime

[upbeat pumice]

For the record i would like to clarify that i love our machine overlords and i would never call them "bad bot"

[proven hearth]

or about 1341 cad

[visual solstice]

Halloo

[radiant veldt]

Not having a non bot response for over a month is kinda making me want to just cancel order and move on with life

But also keyboard kinda nice yo

[visual solstice]

what are good sounding haul effect switches for the wooting 80he?

[quartz quail]

Cohort A is happy to receive an update.
Cohort B is unhappy no matter what.

Do you (1) send an update and ameliorate the concerns of Cohort A while enraging Cohort B or (2) do nothing and allow both cohorts to be upset?

[nova nexus]

1. Staff training is prioritized to get new hires being effective at assisting in handing volume asap
2. We do utilize AI internally to craft draft responses which improves handle time. Further AI implementation is dependent on dev resources
3. We have an expansive and continuously updating knowledgebase, and create detailed video guides for as many physical or digital interactions customers have with our products or systems
4. We hear the roar of "not fast enough" loud and clear
5. We use 3rd party logistics services which limits the control we have for contracting specific parcel carriers in the US. Outside of the US, customers choose their carrier themselves based on established routes with reasonable prices

[midnight iron]

Bold of you to assume group b is unhappy no matter what though

That’s just seeding the answer to favor group a

[upper garden]

@proven hearth its time to cook jesse

[proven hearth]

and remember, i got it for 640 usd after taxes (and sales) ~885 CAD

[hidden field]

nah I chose fedex and wooting u guys fucked me with UPS

[proven hearth]

https://tenor.com/view/wheeze-laugh-gif-14359545

[upper garden]

wouldnt it be fedex that messed you up?

[quartz quail]

Yes, Group B surely is happy to have been ghosted for a full month on their service request.

I don't think it's unreasonable to assume a level of baseline discontentedness with the present situation lmao. We're not talking about people standing in line for ice cream.

[upbeat pumice]

To be fair if a person has a dead on arrival board maybe a conversation with AI would have fast tracked him to the big red button at the wooting offices instead of waiting for 4 weeks

[hidden field]

paid for fedex service and got shiity ups, and you are saying fedex? lmao

[midnight iron]

That’s not necessarily the cases you’re unfairly biasing the second group to favor your result

[snow canyon]

https://tenor.com/view/cook-breaking-bad-hoodie-gif-13536614

[hidden field]

tbf I can shit enough in here but at least I got my 80he

wooting's customer service has been terrible with 80he preorder

[snow canyon]

[hidden field]

admit it guys

[hidden field]

still non white? sadge

[upper garden]

@proven hearth we cant live a honest life no more

time to cook gentlemen

[marble pivot]

@midnight iron you ever get a rub and tug? thats good customer service.

[proven hearth]

never could with this economy

[midnight iron]

What if group b was annoyed but fine waiting, but is now made unhappy and vocally annoyed by the 2nd automated reply

[marble pivot]

just need to set examples here

[upbeat pumice]

if wooting would send me a bag i wouldn't admit anything. I'd glaze them like crazy in here

[quartz quail]

Bro chill or you'll get stuck in a thought experiment with sno

[snow canyon]

Fr time to go Tahiti

[pastel edge]

tbf, for me it has been great

[hidden field]

nah sno knows I'm fucking pissed with ups

[midnight iron]

What if group b was getting this and are actually happy

[upbeat pumice]

I would become way scarier than sno if wooting paid me, trust

[snow canyon]

White 🥲

[upper garden]

https://tenor.com/view/work-socks-sponebob-covering-face-krusty-krab-gif-16342671

everyone here put the money in the bag !

[glacial wedge]

Give me a white zinc case idc about the defects nowwww

[midnight iron]

If we’re just going to seed the groups in the example to favor the result we want then I think group b should indeed get special massages

[quartz quail]

if you don't stop talking about seed I will report you to the wooting admins

[upper garden]

you might have to wait like half a year why not go RAW?

[quartz quail]

and you'll be banned in 4-6 weeks

[hidden field]

all those customer tickets lead to automated bot response

[quartz quail]

allegedly

[upper garden]

https://tenor.com/view/ramsay-raw-gif-13771788

[snow canyon]

If it gets to that point I’m cancelling,,.. cba waiting all that for a keyboard

[hidden field]

and if u start spamming in here u will get some response at least

so I suggest to shit in this channel

[midnight iron]

End of the day people are just going to argue for the response they want but all parties will be happy when the actual solution happens - which is enough staff and streamlined enough system to limit wait times

[upper garden]

https://tenor.com/view/salute-crying-sad-gif-15286789

just hold on a bit longer

[midnight iron]

Things like the order edit system in the hub that’s being added are good things that are worth the time investment

[snow canyon]

https://tenor.com/view/press-f-mg-salute-gif-15543929

[hidden field]

remember this poor guy?

[snow canyon]

Yeah that’s sad af

[hidden field]

he waited as good kid and got nothing

[quartz quail]

hey bro can u invite me to the discord with the madcry emoji i'm trying to get my emoji game up like way up lmao

[hidden field]

so he started spamming in here

[upbeat pumice]

as he should

[hidden field]

and got response

[upper garden]

at least when you want to cancel your order they reply very quickly

[quartz quail]

that guy is just a complainer and wooting has decided it's better to let him marinate

[upper garden]

the team is just understaffed

[hidden field]

this channel is full of sad souls

I love it

[quartz quail]

The complainers or the dickriders?

we're all pathetic

[hidden field]

shouldve ordered raw then

[midnight iron]

It’s mostly just people venting

[upbeat pumice]

reminds me of console fanboy forums circa 2006, so nostalgic

[wicked summit]

This is what keyboard waiting can do to bunch of mofo

[hidden field]

https://tenor.com/view/ramsay-raw-gif-13771788

[quartz quail]

everything i do is raw, brother

[snow canyon]

Lmfao it’s private server but I’ll try DM’ing you the image

[humble cargo]

situation is what it is, losing ones shit over it won't change much

[quartz quail]

LOL I was just kidding, you're good

[midnight iron]

You eventually realize that half the things suggested or said here tend to boil down to people venting because they’re annoyed at x situation

[hidden field]

at least people were sane 1month before and look what white made them

[snow canyon]

Ye

[floral badger]

Another day checking if batch 2 white zinc v1 is out early

[midnight iron]

Nah spend enough time here and you’ll see the pattern

[wicked summit]

🚬

[proven hearth]

buddy is not getting that white zinc

[midnight iron]

Every big batch delivery period there’s another giant upsurge in people getting ‘expressive’ in the discord

[quartz quail]

[snow canyon]

[floral badger]

[radiant veldt]

just edit my order man dont make me wait another month for a bot response thx 😄

[hidden field]

I dont understand yt comments glazing wooting when white orders are totally fucked up

[quartz quail]

This emoji is bespoke, 1-of-1.

[hidden field]

maybe they didnt ordered 80he

[midnight iron]

It’s the rise and fall of the batch delivery peaks

[quartz quail]

wooting got shooters @midnight iron

[midnight iron]

When new batch is close it surges again

[upbeat pumice]

if the youtuber glazes the commenters will as well, if the youtuber hates the commenters will hate as well

[hidden field]

nah I meant wooting's

[spiral fiber]

Don't get me wrong, thank you for your efforts to improve customer service and speed up service delivery, from my point of view every wrong step, it takes a week or two of work and sometimes it takes months, this is the problem I see.And best of luck

[midnight iron]

Eh probably just some folks are older and not as reactive as discord commenters

[proven hearth]

ignores hipyo

[hidden field]

true

[midnight iron]

discord tends to attract a younger more impatient crowd

Very different demographics to a longterm YouTube channel audience

[snow canyon]

Exactly

[coarse crest]

They definitely didn’t order the white zinc for some of those comments

[snow canyon]

If mass production don’t finish this week it’s Joever for us and expect a delay

[upper garden]

the mailing service gave it to you raw you naw i mean? :ppp

https://tenor.com/view/ramsay-raw-gif-13771788

[coarse crest]

They do read a lot like Facebook bot comments tho

[proven hearth]

me chillin with a 60he

[coarse crest]

All that is missing is a terribly AI picture to boot

[hidden field]

actual L take

[hidden field]

try harder

[upper garden]

naw its all love here my guy

[midnight iron]

There’s a lot of folks used to shitty Chinese companies that don’t care about making things right, so there’s always going to be a decent audience who respect wootings transparency even when they screw up

[proven hearth]

me to that guy who got a 4070 super for 48 bucks on amazon

[snow canyon]

Lmfao I saw that

[humble cargo]

his rageposting got him a lot of views though so gotta give it to him

[coarse crest]

Now it’ll encourage a generation of buying sub $100 GPUs for it to be a paperweight instead

[coarse crest]

I absolutely will not

[upper garden]

https://tenor.com/view/shocked-surprised-gasp-what-cat-shock-gif-17800533426298923867

[humble cargo]

isn't it like the most viewed 80HE review atm

[versed bough]

just ordered it so excited

[humble cargo]

so clearly him triggering people worked

[upbeat pumice]

didn't that other youtuber also have a defective white case? I don't think wooting would make a decision like that just because of one youtuber. Well maybe optimum because they love him

[icy cosmos]

You mean more experienced buyers 🤣. There’re lots of “kids/ new customers ” that aren’t experienced with Gb or preorder. Each of of them jumping on the hype not knowing what they bought or following the updates, ofc the expectation can be off

[coarse crest]

Hipyo fucked over my mid November timeframe, he can rot in keyboard irrelevance for all I care.

[upper garden]

what you get?

[versed bough]

60he+

[proven hearth]

its on r/pcmasterrace

[icy cosmos]

But thanks to Hippyo we got our first limited production Zinc white colour

[pastel edge]

thank god I got my white zinc before the embargo was lifted, I would have been soooo pissed

[humble cargo]

it wasn't just thanks to him there was a handful reports of scuffed cases

[wet peak]

how hot can my wooting be before it damages the keyboard

[paper moon]

Metallic keycap review on the 80 HE, thought some might enjoy it https://youtu.be/RZ3ktksVuE4

[upper garden]

https://tenor.com/view/bornskywalker-dap-me-up-woody-woody-handshake-woody-toy-story-gif-26021440

[upper garden]

ima google this wth

how come wooting doesnt do paypal in checkout?

[snow canyon]

Fees I think

[proven hearth]

paypal chargebacks (probably)

[upper garden]

ahh okok ty

[snow canyon]

They goated fr

[proven hearth]

dont you lose like $16 if someone donates you 1 on twitch and they decide to charge back?

i saw smth about it somewhere

[upper garden]

i need your opinion

[pastel edge]

People often get screwed by pp

[nova nexus]

Here's the 2022 answer

[midnight iron]

Honestly the main thing I learnt from making content online is you’ll never please everyone and everyone sucks at putting people who aren’t themselves into situations. They want the solution or content for themselves and they’ll be vocal and say you’re doing it wrong even if you please 9 other people while not satisfying them at the same time

[snow canyon]

What… that’s crazy fr

[coarse crest]

On?

[upper garden]

ty ty

[upper garden]

you modded your 60he right?

[coarse crest]

No I don’t have a 60, I’m 80HE white zinc batch 2 crew

[upper garden]

ahh okay i got you confused with someone else mb

[coarse crest]

Ye think it’s spookingful you want

[proven hearth]

https://tenor.com/view/doggo-henlo-fren-fren-dog-smile-dog-gif-17984668

[upper garden]

spooking you modded? what switches did you use

[proven hearth]

geon raws

[midnight iron]

The correct answer

[upper garden]

i feel like i probably asked you this already but its more of a clacky sound right?

[proven hearth]

[midnight iron]

Glory to geon and all that he touches

[upper garden]

hmmmmm

i guess the best thocky sound is L60v2

[pastel edge]

I think I'm gonna go back to V2s, the geons really aren't doing it for me

[nova nexus]

Paypal also holds your money hostage until the order is fulfilled. Imagine if the 80HE preorders paid with Paypal, then Paypal would be using those money for their own shenanigans for 6 months and not paid us out but a few thousand dollars of the millions raised

[upper garden]

yeah thats one thing i hate about paypal as well

[coarse crest]

Glory to Geon and all the marbly apostles

[proven hearth]

yeah that or black knights

[upper garden]

nani black knights

where did you buy the geon raws?

[proven hearth]

#🔧│keyboard_modding message

im US so divinkey

[upbeat pumice]

i agree and i don't think wooting gets enough credit for achieving that

[upper garden]

ahh i see i see

i want more of a thocky sound but a lot of people say good stuff about the geon switches

[proven hearth]

they are pretty nice though i only have v1.5s to compare them to

[midnight iron]

PayPal is absolutely trash for the seller. They always side with the buyer

It’s like pulling teeth to work with them as the seller

[lime aspen]

Fuck PayPal

[upper garden]

canada doesnt offer much secure way of online purchase. At least from what i know

[spiral fiber]

to be honest nice one

prove from the past and present

[wet peak]

anyone knows?

[nova nexus]

Warm to the touch but not hot

Hot, like the temperature that can be achieved with a simple heatgun, will erode the water resistant layer on the PCBA