#helpdesk-merch

1 messages · Page 5 of 1

vital sluice
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Hey there, seems like I am stuck with the infinite "creating your item..." loading issue. I can delete items but not create or update anything. If needed, my account ID is 61c91001fcaaa064578a4023

ebon mountain
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Appears when I open my store on /g_and_g_gaming

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south nexus
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Can i add to an order another cup so i don't have to cover payment fees twice?Just did an order

pearl badge
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If you literally just placed it I can have staff cancel the order and you simply reorder it with the change.

south nexus
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can you please do that?

pearl badge
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Mind grabbing me the order number for it?

south nexus
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#161808

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this is it

pearl badge
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Passed along.

midnight flare
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Hey @south nexus, Did you submit a ticket with us regarding this order?

south nexus
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It says order confirmed I don't know I just wanna have more in the order and not just one thing

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If you could please cancel it

midnight flare
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Thank you. The order was cancelled. You may proceed to submit a new order.

ebon mountain
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Still stuck on loading screen...

pearl badge
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Could you try with chrome?

ebon mountain
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Tried with any browser, still stuck there. Changing user works fine

pearl badge
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Are you doing it with your account or another user?

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Not your actual account but someone you've got control for.

south nexus
hard marsh
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Hello, I have someone trying to order merch, and it's not working for them. This is the message they sent me...
"Hey dark,
So I got an email one confirming my order and another saying it couldn’t be processed, but as I’m looking at it again even tho it has a debit or credit card option do I still need a PayPal account? It hasn’t taken the money out either. I made sure to put it through the Australian options too so it wasn’t that"

She's going to try a different card a little later, but I wanted to see if there was any other potential problem thats causing this. She lives in Australia, but I expect that's not a problem.

pearl badge
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They'd need to contact support as it'll require private info best handled that way.

topaz fernBOT
pearl badge
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Ignore the message. Just pass the link.

hard marsh
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Thanks

molten shell
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Hey 👋, I have some people in my little community that have made orders three or more days ago but I don’t see anything in recent orders? I even see one in recent orders banner on the site but none in my payments section. Is this normal?

6249c2c253b9a6e628d497cd

topaz fernBOT
molten shell
midnight flare
# molten shell 6249c2c253b9a6e628d497cd

Hi,

In your store history I see only one order placed that is still being processed. Once it is fully processed it will appear in your history on the dashboard.

molten shell
vital sluice
charred mirage
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it is still notfixed

grave scarab
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Good morning. If you merge accounts, will the merch need to be recreated or does it remain intact?

midnight flare
grave scarab
lone sail
ebon mountain
pearl badge
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Only streamer can manage merch. Others would need actual username/password for the aforementioned account to be able to mange.

ebon mountain
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account ID 592c2c6c662a4455c97fd7ea

Thank you

zenith cosmos
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i was able to get to the merch one day and then i went to get to the merch page and now its just stuck on the loading page

Screenshot_4.png
lone sail
topaz fernBOT
zenith cosmos
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DRAGON7532_

zenith cosmos
ebon mountain
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No, sorry I'm not explained the problem well

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I own 2 different channels, let's say "main" and "second"
I made a shop for the "main" channel, and I can't go through the SE.Merch loading screen.
If i type directly the shop URL, it said "error, this shop is closed"

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So I tried to use the "second" one, making a new shop. It works perfectly.

south nexus
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Hey so about my order when excactly should i expect a refund for shipping fees cause i haven't received one yet

ebon mountain
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"main" shop have some products in it, and I sold a tshirt once, last night I added some products (a t-shirt) and after that I can't login any more.

zenith cosmos
grave scarab
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Is there a way to import a store from one page to the other?

south nexus
jolly totem
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It is still not fixed 😞☹️😢

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Stuck on this 😕

7E6ACED1-F7FF-415D-ACC8-A751C723B5E3.jpg
jagged kite
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Thank you!

grave scarab
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Is there a way to import a store from one account to the other?

grave scarab
heady pewter
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Thank youuuuuuuuuu!!!! 😃😃😃

sinful forge
topaz fernBOT
sinful forge
topaz fernBOT
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@grave scarab ⤵️

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

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@grave scarab ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts only allow faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: https://streamelements.com/contact with each token correctly labelled

jolly totem
sinful forge
jolly totem
warm dome
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Does someone now if you can put a design on the front and back of the same shirt?

sinful forge
warm dome
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Do you now when?

sinful forge
warm dome
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Oke do you now if it is gonna take a few weeks of months

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*or

sinful forge
warm dome
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Oke

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Thank you for the help

steady hearth
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Is it normal for the deskmats to begin "separating" after roughly 2 months of use?

mellow carbon
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is the merch gonna cost me money to sell?

steady hearth
vital sluice
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My store has been glitched out since Sunday, can't create or modify any item. Account ID is 61c91001fcaaa064578a4023
Got no reply about this so far. Hopefully this can be resolved soon!

sinful forge
sinful forge
mellow carbon
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ok thank you

topaz fernBOT
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@steady hearth ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

severe roost
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Hi guys, I am having issues with the men's t-shirt again in my store. I cannot edit or delete the one named "Taco & Burrito Men's T-Shirt" - 5a68c7c997985900017026a8

sinful forge
severe roost
south nexus
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Hello guys I made an order with number #161808 u guys said u canceled it but I can't see it being cancelled and haven't received a refund- email about it yet

loud heath
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Refunded.

ebon mountain
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good morning useless customer service.

account ID 592c2c6c662a4455c97fd7ea

My store is broken since monday. I'd like to close it and move everything on teespring but I can't even delete the store.

I'm really fed up with broken online service with no customer assistance AT ALL.

loud heath
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Hi! You can always create a support ticket by filling out the form here: https://streamelements.com/contact

StreamElements
StreamElements - Contact

StreamElements is the leading platform for live streamers on Twitch and Youtube. StreamElements includes Overlay management, ChatBot, Tipping, Alerts & Loyalty

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I've forwarded your details to our devs to fix.

charred mirage
south nexus
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Hey since i did a refund can the code i used be valid again?Cause it says its used

pearl badge
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Oh

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Where did you get the code from?

south nexus
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from his store by using points

pearl badge
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Whose?

south nexus
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vondice

pearl badge
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@south nexus You have an email from us regarding the previous ticket?

south nexus
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yes

pearl badge
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Reply back to that with the above info and it'll be handled from there.

south nexus
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ok i did

pearl badge
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It has been received. May be a little before they can reply unfortunately.

south nexus
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all good thanks

mild sun
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Hey! why does my logo design on embroidery turn out all the same color when its clean? for example like thisI uploaded this as a test.

unknown.png Smiley.svg.png
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ping me when y'all respond btw

steel moth
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hey guys i could use some help, ive been selling merch thru SE and i never set up my payment info so im curious as to where this money is withdrawling to

is there something i missed?

lone sail
lone sail
sinful forge
charred mirage
sinful forge
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Your store should be fixed!

analog sapphire
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Hey! My merch store has went down.

topaz fernBOT
analog sapphire
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5ee1560dfe6c1af1308b7641

analog sapphire
sinful forge
analog sapphire
pale prairie
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hello , how an i delete streamelements in my obs ?

river galleon
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👍

fading wadi
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I ordered the wrong color hat (just placed my order today) how can I get it changed?

sinful forge
fading wadi
mild sun
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u gotta chose the threads the image has?

stray pier
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This is a personal thing because we now are using iPhone 12s and 13s. When will the merch store update the phone cases for Samsung and iPhone? Just asking for... practically everyone. I suppose.

faint jay
lone sail
mild sun
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Ohhhh

mild sun
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Cause the flamingo is really red and not really pink

lone sail
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It really depends on our vendors. We have passed along all the color options that they currently provide. When it comes to embroidery, they limit colors to what already fits on the machine (between 15-20 colors) so that they do not need to change them out every time (which cuts down on production speed and would increase prices)

mellow carbon
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when someone buy a merch from the store do i get money ?

slender shore
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Hello. I am reaching out again regarding never receiving an email from my withdrawal for the merch I initiated it on April 14th. Looking to hear back about this when possible, thanks!

pearl badge
loud heath
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i ordered from my own store, 3/4 of my items shipping status’ are fine. the fourth one, a mug, has a broken or incorrect ups tracking number and i cant check any statuses, nothing. help??

topaz fernBOT
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@loud heath ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

loud heath
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where do i find that

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like i pressed the link

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but it took me to faq

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and theres not an answer other than “reach out to support” which is what i just tried to do 😭

glass glacier
fickle mulch
glass glacier
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there is also a hyperlink!

loud heath
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thank u, i was looking in the wrong category 🤍🤍

glass glacier
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happens! Floofy 💕

analog sapphire
floral pendant
pearl badge
sinful forge
compact trout
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Hi, I'm trying to get support for an order I placed online. When I submit an online ticket, I see the message "Thank you, we'll get back to you shortly" but then nothing ever happens. How do I get support for an order?

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This is all I see and I never get a response or an email:

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I've tried doing this multiple times on multiple days and it never seems to work

fickle mulch
compact trout
fickle mulch
vale hazel
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I am trying to setup merch store....I click SE.Merch and it starts to load and stalls out....Any help would be greatly appreciated.

topaz fernBOT
vale hazel
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60e097d11cd2534cd3c53526

steel stag
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Hi. I can't add any more items to the SE Mech Dashboard. I have 4 items. there is no other way. It charges for hours. But don't create a new item .please can someone help me

brittle tapir
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Hello. I have been trying to open my mech store but it's stuck on the "this might take a few minutes" page and has been for a few days. Any help is greatly apricated.

topaz fernBOT
brittle tapir
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@topaz fern 621478a54218511c24d6d6fe

steel stag
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@topaz fern 5e7801cfcbd548390c072d55

sinful forge
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@brittle tapir @steel stag Reported to devs

brittle tapir
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thanks @sinful forge ❤️

steel stag
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thanks @sinful forge 🙂

echo creek
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you know what i would love to see for the merch store?

restive ermine
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Hi, I have just started to create merchandise for my store and was wondering why customer cannot see the mugs in 3D as when it is created. The back of the mug is not visible to them...

echo creek
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id like to see backpacks, shoes, notebooks, and socks

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think about it tho

echo creek
topaz fernBOT
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@echo creek ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

restive ermine
echo creek
echo creek
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oh forgot to mention joggers or sweat pants would also be cool

floral pendant
restive ermine
floral pendant
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oh i just mean like in bottom right it says that it will be unclear but i can see it clear in preview. so unsure if it will be good quality or not now

south nexus
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Hi so i sent an e-mail about a merch i told u guys to refund and 3 days after still no reply what i needed to do is the code i used from the merch(used points) to be available again do i have to do something more?

dense axle
floral pendant
dense axle
south nexus
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order number is what i got

dense axle
# south nexus order number is what i got

This order was refunded. Regarding the points you used - this should be handled by the streamer and their mods, since the store items and their fulfillment is under their control.

south nexus
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ok thanks a lot

dense axle
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Sure thing! Let us know if anything is still unclear or requires assistance.

floral pendant
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Quick question about the stickers in the merch store. Will the white part of the sticker be on the actual sticker or will that be cut out? [like in the screenshot].
Will it only be the emote as sticker or just the full 'square'?

unknown.png
gaunt jetty
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Hey guys! I have a quick question about merch. It seems my merch store link is broken when I try to use it in my twitch chat. Any suggestions? The actual website loads but stays on a loading screen. I’ve contacted SE but nothing has helped. Thanks in advance ☺️

sinful forge
gaunt jetty
vital sluice
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How long does it usually take to fix the "creating your item" infinite loading issue? This issue on my store was reported to the devs a few days ago, no news on it, still not fixed, broken since last Sunday (7 days ago)

frozen latch
vital sluice
frozen latch
vital sluice
frozen latch
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I went ahead and ask them to look at it myself

vital sluice
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Ah oki QuackThumbUp

dapper quest
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Hello there when I went to create a hat with my logo, it came out as two different colors than what my logo is - am I missing something?

glass glacier
dapper quest
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Oh goodness

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thank you

glass glacier
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hey it happens. :)

torpid harness
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Hey quick question, nothing crazy, but when withdrawing from merch profits it states that SE will send an email to link you to the payment portal. if I did not receive an email is there anything I should do?

floral pendant
karmic lance
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the caps are the top blast. I love this. when are the pillows and sports bags coming?

thorn sapphire
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Is there anyway to redo the quick setup for different designs?

loud heath
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I don't get my tiger logo on the products. because you can't get the colors right.

e.g. Caps

glass glacier
tiny sandal
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I keep having an issue my picture not being a good enough quality for the merch store. Can anyone recommend a good place for high quality pics? I have been using Canva app but still tells me pictures are not good enough quality.

winged fiber
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The link to my store shows my old twitch username (burritolive_), and I do not go by that anymore. Is there a way to change my store link?

pearl badge
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It would require deleting all of your current items but yes.

winged fiber
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I can do that

honest trail
pearl badge
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Gimme this and I can have staff handle it.

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Have you already logged back in since changing your name?

honest trail
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I recommend taking screenshots of your store first

winged fiber
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Yes my name hasn’t been burritolive_ for a few years now

winged fiber
topaz fernBOT
winged fiber
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I can just put that here right

pearl badge
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yup

winged fiber
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5c4d12041034f52ce766f6c1

vale geyser
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Is there a way to have multiple side photos for the mugs? People can't see the entire design with one side image.

pearl badge
solemn pecan
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Hello, I am trying to purchase my own merch through the merch section and for some reason it wont load past checkout. All of my information is correct. Any suggestions?

winged fiber
pearl badge
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And it's reset

winged fiber
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Thanks!

loud heath
glass glacier
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try to match these hexcodes!

loud heath
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Not work

slender shore
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Would any staff member/designer have suggestions on if this design would be possible for hats? I tried different options but was not able to get it to work. It just comes off as a solid yellow or brown and not both. Let me know if not I'll just keep it to the other things I have it on!

Waafflezz_1.png
unborn furnace
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Right now I use redbubble but my biggest concern is that they charge shipping per item since they use independent contractors to make each individual item. So 6 items will cost an extra $60 in shipping because it comes from 6 different places. We would like to consider SE for our merch but i would like to know people's experience with the order process, cost, and quality of the merch itself.

floral pendant
slender shore
floral pendant
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Oooh amazing ! Thank u @slender shore ! wasnt sure about that hehe 🙂

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btw that sticker looks insane !

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is it like a 'glue sticker' or magnetic?

slender shore
slender shore
floral pendant
slender shore
floral pendant
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u mean 300 dpi or below right?

slender shore
floral pendant
worthy blade
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hi i have a question how can i put my shop in euro and remove the doller because my custemers are german

craggy island
echo snow
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I've run into some snags now ordering my own merchandise using the bundle option. I've tried twice to purchase a bundle and I'm not sure if the payment method is just neglecting it or if the purchase isn't registering. However it showed that the purchase was made and completed it even reads across the headline what merch had been purchase but no merch or charge is appearing to have been ordered both times.

topaz fernBOT
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@echo snow ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

echo snow
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Will do

blazing kraken
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Hi guys,

So I ordered a couple items from my own store. Im living in europe but just saw my package is coming from the US. I thought there where vendors in europe that do the print on demand jobs for european buyers. It's just black tshirts with no odd sizes. My main question: Can I expect extra import taxes on arrival or is this covered.

Thanks

pearl badge
ripe pumice
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hey can anybody tell me the size i need to make in photo shop so i can use it on my merch ?

loud heath
ripe pumice
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Thank You 🤝

floral pendant
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Whenever i want to go to my store i get this window

unknown.png
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From here

unknown.png
winter silo
floral pendant
winter silo
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Must be a problem on their end then. not that its a good thing but i'm happy to see i'm not the only one experiencing this problem

floral pendant
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Yea indeed. thank u for replying ! 😄

neon river
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merch store says closed and is not working load after reloading several times but can click on anything before it says closed try again later

hollow siren
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It appears several people are having trouble with their Merch Store. The staff have been notified and any updates I see will be shared.

lone sail
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We are looking into it. Something is up, the devs are digging

floral pendant
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Thank u 🙂

winter silo
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61f7032ed981276112216df2

winter silo
floral pendant
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5c16a40f414c1ee331dba89f

lone sail
winter silo
hollow siren
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Was just in case it wasn't a global issue, I would have deleted the account id request but I can't (:

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SEheart Scalper

floral pendant
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No problem. it is safe so i dont think its a issue my account ID is there 🙂 Streamelements on its best! Issue and they are directly on it!
Oh i love u guys !

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I do have another question. lets say i wanna use this [one of my emotes] as a sticker. will it work with the letters etc?

CatSleep.png CatBan.png CatNo.png
lone sail
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It should

floral pendant
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Alright thank u !

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im afraid of trying it haha

neon river
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5dc9c64a6b8a0c66e591258c

lone sail
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Hey! We have deployed a fix. Please let me know if your store continues to have issues after this

floral pendant
winter silo
lone sail
floral pendant
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Im unsure if this is in streamelements already or not,
Is there a way to:
1] limited time avaible merch
2] X amount of items avaible. once sold out the store will not sell this item anymore

lone sail
junior shell
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hey, i have some problems purchasing stuff... is this a place where i can get some help

lone sail
floral pendant
junior shell
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alright, so i picked things i wanted on stream elements site, went to checkout but it kinda just hanged in there, didnt know if site is frozen or something so i just restarted that, filled card info, address again, this time it went throuh, so i went to accept payment on mobile, but it never came, so i checked my email and it jsut said that my payment was accepted and that i paid with paypal ... but i dont have any money on paypal so idk wtf is this

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i cant even transfer any money on paypal from my bank so yea ... this is weird

lone sail
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We use paypal to process credit card information. You do not need to have an account set up to be able to do this

glass glacier
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if you have your bank account linked with your PayPal it will automatically grab the money from your bank account thru paypal

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does it not?

junior shell
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shit

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it went through both times

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but wtf this never happened to me i always have to authorize all payments

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i mean i never use paypal so

lone sail
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No problem. DM me the order numbers, and which one you would like cancelled. For the authorization thing, that is something outside what we have control over. That woudl be something between your card carrier and PayPal

junior shell
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#EWYr8CPERWShWHPYgjQVfg

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#S5KBNQqIS-C906iOJaIJGg

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these are both orders

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but i ahve only one email about confirmation, but in card movements i have both

lone sail
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I see both on my end. Which would you prefer keeping? My guess is that the second one went to spam (some email programs will do that if they are too close together)

undone flax
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Does anyone know how to make a tshirt be xs? all the ones ive made are sm-2x

lone sail
undone flax
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thank you!

mighty remnant
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I've been trying to get into my merch stores of the last 24 hrs but I keep getting the loading screen stopping here. And I've loged out and in and refresh and nothing.

topaz fernBOT
primal wedge
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I'm not sure where else to put this as it is a feature request for merch designs, but alas, I will place it here.

Currently, the quality of mousepads I think could be severely improved. This is a bummer as integration with SE Merch is awesome, and something I truly adore. That said, mouse pads currently tend to separate their cloth and foam layers over time and heavy use by individuals. One way many mousepad manufacturers avoid this is by stitching the edges of the mousepad to ensure they do not separate over time. Please, please, add something like a stitched edge mousepad as it is currently the only reason I no longer use SE Merch for my Twitch Channel's merchandise.

Best,
Andrew

mighty remnant
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5efb27d12a45567dae49a997

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@lone sail

mighty remnant
floral pendant
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5c16a40f414c1ee331dba89f
If needed

steel zephyr
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Hello there, my merch store has been stuck at this screen for a few days now....I'm not sure if there's anything I still need to do...

unknown.png
little thicket
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Hi i have a question Some one of my Communti ordert some merch. And she still havent resived the odert merch till today sie is now asking how long dose it will take to get the item.

midnight flare
midnight flare
steel zephyr
midnight flare
#

I forwarded your report to our development team for investigation.

steel zephyr
steel zephyr
fading wadi
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How long does it usually take to get a merch withdrawal?

warm juniper
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Question about artwork for merch. The designer shows that the image would reach almost to where the arms attach on a t-shirt. The design specs are 4500x5700 pixels. Usually I design shirts so that the image won't be THAT wide. So on a large t-shirt, my image would wind up 10" wide while the arm seams are 16" apart. To achieve this, should I design my image with using only say 3500 wide of content with 500 pixels of blank space on either side to keep the image further from the arm seams (and centered on the front of the shirt), or do you do some additional scaling during production?
For instance, I have a store-bought shirt of a NES controller that the distance to arm seams is 16" and the image of the controller is only 11" wide so that there is plenty of gap between the image and the arm seams.

tiny sandal
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Is there a way to have lettering on the front and a picture on the back of a shirt design?

slim dragon
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hello i was wondering how i can let someone know that the quality of the print isnt good on the shirt. the dpi of the picture says excellent and the image is maybe 2 inch by 2 inch

sinful forge
sinful forge
fallen garnet
#

Hey, if the logo on the merch is too small, do we use the edit tab to resize it? And if so is it only available to be done on PC?

dense carbon
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I wanted to know if it would be possible to add V-neck shirts as an option to purchase? As a person with Hashimoto's thyroiditis, shirts with a round neck cause discomfort and anxiety; and I usually do not buy shirts unless they are v-neck, therefore meaning I do not purchase many of my favorite streamers merch. Please consider adding this option. Thank you!

topaz fernBOT
strange karma
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Merch store wont let me edit/create t-shirts. Haven't tried the female shirts but every time I reload the page after saving, it disappears

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Reverts after editing the old one and reloading

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Won't let me delete it.

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Also can't create a zip hoodie

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Nor Blankets

topaz fernBOT
strange karma
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5b1e2074410db084f773842e

sinful forge
plucky gazelle
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I order some of my merch on the 20th and I haven’t received any update other than the initial email. How long does it usually take to be processed?

sinful forge
plucky gazelle
sinful forge
lone sail
plucky gazelle
loud heath
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Merch Embroidery not working

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please fix or delte

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delete"

hollow siren
loud heath
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Colors don't work as they should

hollow siren
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Can you give an example?

loud heath
hollow siren
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Have you received a physical version to make sure the colors are actually wrong?

iron vector
loud heath
iron vector
loud heath
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are yes

iron vector
loud heath
iron vector
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Oddly the screenshot looks closer than the previous ones

loud heath
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Well, not nearly

iron vector
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They have a limit on the colors, so gradient colors won’t work as well

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Solid colors work best, and if they’re as close to the thread colors available will match best

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Fack

loud heath
iron vector
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My kid drew this and I had to photoshop the colors to match the threads for 20 minutes before it would be close to correct

image.png
iron vector
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There aren’t that many variations of orange available

loud heath
iron vector
fresh shoal
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I'm trying to order my own merch as samples and am getting the "We are having error fetching shipping or tax options for the given address, please check your data is correct." Error.

I've tried alternate addresses, and it's always giving me the error.

loud heath
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https://i.imgur.com/WzPNibL.png
You see the picture too.
The correct color would be Gray after the first orange.

When you start looking at the image from the right.

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@hollow siren

loud heath
fresh shoal
hollow siren
loud heath
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That's broken

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Mind DM'ing me the location? We do not ship to a few areas and I'd like to check - if that's ok. @fresh shoal

loud heath
mild sun
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Hey! Is it possible to edit the link of your store? Cause long time ago I changed my twitch user from xxdorasxx to doriah_, and i was wondering it i was able to change that perhaps?

hollow siren
# loud heath Can you fix? This broken

I cannot fix it, and it is not broken. You have limited choices for thread colors. You must design your merch items to match those. A simpler design may be needed.

warm juniper
# lone sail The print area is as you said - 10"x16". The mockup is just a best guess, it wou...

I did not say the print area on streamelements shirts is 10" x 16". Is it?
I said I usually design things so that a large front image would be at most 10" wide (the intent of which is that the image is readable and not wrapping around the wearer's body).
Streamelements suggests artwork pixel dimensions of 4500x5700.
At 300 dpi (which is plenty high resolution for a t-shirt and is what I used to use for artwork for a glossy printed magazine) that would be enough pixels to cover an area of 15" x 19" at 300 dpi.
So I guess an alternative way to ask this is "What is the size of the printed area that that the 4500x5700 pixels covers?"
Is it 10"x16" or 15"x19" or something else?
If I knew that, I could scale my artwork within the image area accordingly.
For example, (a different POD supplier) says in their docs "the standard print area for t-shirts is 12″ × 16″".
I am able to design a graphic 11" wide that shows that way on their mockup and is that way on a printed shirt.
for example (inkscape design, mockup, wearing the printed shirt)
https://imgur.com/a/aOO4lTH

iron vector
warm juniper
iron vector
loud lynx
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Hey, the merch site crashed as I was ordering my merch. So I reordered and just noticed the first one went through even though it crashed. I need to cancel this order

pearl badge
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Got an order number?

warm juniper
# iron vector That is a screenshot from Photoshop when creating a new file. it will convert be...

In the product designer, the image can be stretched or shrunk. So that 5x6 image could be stretched to 10x12. Or shrunk to 2.5x3.
But since the product designer doesn't say how many inches it is covering, one can only go by the "look" of the image on screen.
I can create a 4000"x4000" 300dpi image in photoshop. I doubt anyone can print a 4000 inch t-shirt. So the size in photoshop is meaningless.
https://imgur.com/a/W443unl
What streamelements is going to do with the image is what I don't know.
What I'm looking for is some kind of info about the printing process like "what is the printing area that is being covered with the 4500x5700 pixel image that streamelements requests. Because the t-shirt creation page says "4500x5700px Excellent - 300dpi" when I upload a image of those dimensions.
So does that mean the print area is 15" by 19" at 300 dpi?
That's what I'll guess, but it would seem to be easy to have a document that says "this is the maximum size printed on t-shirts".
(as I mentioned before, other t-shirt printers say specific things like "the standard print area for t-shirts is 12″ × 16″".
This pic below is what a 4500x5700pixel image that goes to the edge looks like in the store.
My best guess is that it is emulating a large size t-shirt and printing on it at 15"x 19" since it almost reaches the arm seams.
But somebody must know the real answer for sure. Or I'll have to wait until I get a printed sample to see what it looks like.
https://imgur.com/a/dfJqoQK

loud lynx
sinful forge
loud lynx
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Thank-you!

uneven fable
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Can someone help me with some big problem on the merch?
I orderd my own merch, with a new design..
I've recieved 2 of the 3 products, and it is marked as "delivered"

What can I do about it?

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^ The problem is that the 3rd product never arrived... and is now marked as delivered

sinful forge
uneven fable
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fWg9CqC6RrqcVjwJC0uJNA

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I think this is it.

sinful forge
uneven fable
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T-shirt gurdian, Size: L

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guardian*

topaz fernBOT
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@uneven fable ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

sinful forge
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Contact us and mention the Order ID (fWg9CqC6RrqcVjwJC0uJNA) and include this for support reference: Order 5599206 - package 2 marked as delivered

uneven fable
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Should I only add "Order 5599206 - package 2 marked as delivered" under "Reason for request details"?

sinful forge
blazing kraken
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When o When can we adjust the order of items in the store??? This should not be a hard thing. It sucks cause there's no way of knowing what order items appear. I once unpublished everything and published again in the order I thought would work but now its scrambled again. Love for this feature to be updated soon...

topaz fernBOT
jolly smelt
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Need help with my merch. Been over a@month and now it’s apparently sending it back to the warehouse

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This is my tracking number for DHL GM4C749331D6114A7EBB46

topaz fernBOT
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@jolly smelt ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

jolly smelt
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Ya nobody responded

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That’s why I came here

sinful forge
jolly smelt
idle sparrow
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i have some suggestion for merch please let us have left sleeve options and right aswell more options to customise our merch to sell better

topaz fernBOT
sinful forge
jolly smelt
sinful forge
jolly smelt
sinful forge
# jolly smelt Myself lol

Looks like we responded to your ticket on tuesday and you never replied. I found the order. Looks like it's still shipping. International deliveries can take up to 30 days for delivery. They shipped on the 29th of March, so we still have some time.

I'll respond to your ticket #217842 with more information.

jolly smelt
normal aurora
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Will there be an European merch store eventually?

pearl badge
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There is....?

normal aurora
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Mine was shipped from the US at least

pearl badge
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Certain items are only US atm or may require shipping due to issues on the EU side but we do have stuff sent from that side.

normal aurora
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Are those items listed somewhere?

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I don't recall seeing an option even or a warning stating where would the item ship from

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I ordered a T shirt btw

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From my own store

loud heath
normal aurora
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Yeah according to those guidelines should have been shipped from the EU

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But was shipped from the US

pearl badge
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the 2nd half.

normal aurora
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Yeah I reckon there should be a label added that "this item will ship from the US because of X"

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If there isn't already

pearl badge
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That would only apply to some of them.

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We cant predict if it will be something that is available from the EU side.

normal aurora
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It should be possible. Order comes in, EU side can't take the order because of reason X (no stock, or doesn't make that item in that size, whatever) and US merchant gets the order. Somewhere during that transaction the user gets an e-mail that your order will be coming from the US store, which will have import fees.

pearl badge
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We don't have access to that info.

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That's all done at the production level.

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If it's entirely our of stock that's one thing.

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But regionally unavailable is another.

normal aurora
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And it's not possible to get access to that info from either merchant?

pearl badge
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No

normal aurora
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Unfortunate

gritty thorn
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is there a way to have a giveaway with your merch, so its already paid for but the winner of the giveaway just submits there information to receive the merch item?

pearl badge
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Unfortunately not yet.

gritty thorn
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is that in the works? or do i need to start figuring out how to do that on my own?

loud heath
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We're working on a feature, however no ETA so far.

gritty thorn
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ok. thanks for the help. hopefully soon. i feel like a lot of sales are being missed out on because we dont have this option. thanks again

loud heath
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Thank you for the feedback and patience!

ebon patrol
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Hello team!
Looking to update my merch store URL. It seems to be stuck on my old Twitch name. Any chance it can be updated?

loud heath
ebon patrol
hollow notch
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Hello, anyone else having problems to Upload and Publish new Merch? Tried it a couple of times now and its not working for me. also tried to delete one shirt and upload another Design is not working.

river cedar
river cedar
slow garden
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Hi. Is there a way to set a contest or giveaway on my live stream on twitch, where the winner wins some of my merch directly from the merch store, so I don’t have to take their details and post myself?

eager bobcat
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hey, I'd like to know if it is possible to make a front and back t-shit?

river cedar
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The merch rotator is dope. need to slow down how often it shows, though. Can't control that at all, only the spacing between items.

vagrant carbon
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If I am sending Merch to someone as a gift using a different shipping address than billing address, does the packing slip show any identifying information such as billing address or payment method?

upbeat rose
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Hey folks! I know this is a bit off-topic but does anyone here know how to apply to be a retailer for YouTube merch shelf? Thanks

sinful forge
sinful forge
eager bobcat
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nice

obtuse sail
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Hi! It has been approx. We bought 2 Sh-sweaters and a Sh-shirt 2 weeks ago, but we still haven't received any confirmation email, the email we ordered is a: simonnereveszedit@gmail.com, the money was also deducted from the card, but really nothing

dense burrow
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hey i hav e a code to get a mug how do i redame it

sharp valley
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Hey team, I made a Withdrawal on my SE Merch balance over a week ago and never received the funds. Now that I think about it, I'm not sure I've ever received funds from Merch store withdrawals. Can someone please help me with this? (I may have gotten previous ones, its just been awhile so I can't confirm)

craggy island
topaz fernBOT
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@obtuse sail ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

craggy island
devout portal
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I’m new at creating merch. I made a few hats, hoodies and mugs then took the store online. Only the hats show but not the mugs or hoodies. They are still spinning saying “creating your item” and has been that way for over 2 hours. Do these have to go through a type of approval before showing in store?

topaz fernBOT
devout portal
sinful forge
devout portal
hollow notch
# devout portal I’m new at creating merch. I made a few hats, hoodies and mugs then took the sto...

i have that spinning wheel on 3 items right now for half of the day. 2 of them i just would change something (updating your items with the spinning) and the 3rd (creating your item with the spinning) was a new upload. yesterday no upload worked for me, than today it worked again, but only for a few items. now 3 items in store are missing. i just wait until tomorrow and check again. ticket by mail was out yesterday... something is not working well...

devout portal
hollow notch
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yes same here.. hats are all there.. hoodie and a shirt is not working...

winged fiber
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This isn’t exactly merch related but I don’t see a better place to put this question- is there a way to receive streamelements donation link payments through PayPal? I have ~$28 sitting in this SE.Pay thing and my parents won’t let me use that. Same with merch sale revenue as well, is there a way to receive payment through paypal?

pearl badge
winged fiber
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So I’m assuming there’s no possible way to get money out of this without setting up a withdrawal?

IMG_9282.png
pearl badge
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Correct.

winged fiber
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Damn ok

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How do I make sure it only goes to PayPal

pearl badge
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Tipping settings tab and disable the SE.Pay option.

winged fiber
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Ok thanks

pearl badge
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I am double checking on something though.

high sky
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Hello all, Im having the same glitch with adding items that I had a few weeks ago. I got to upload about 5 items and now its stuck in a Creating Your Item loop for anything else.

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Account ID is 5f8d769aa67779d8f65f62a9

hollow notch
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Still spinning and creating new item/updating your item mode. can't add anything. maybe someone of the staff can have a look Id: 60244ea886ba734b72478a0b

high sky
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Oh never mind, seems to be fine now. Must have just been a slow morning haha

sour pollen
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HI

sharp valley
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I emailed the SE team about my missing merch payment and did not get a response. Is the team unavailable on weekends?

loud heath
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https://i.imgur.com/z83jjtR.png
What is here now that does not allow your embroidery to work?
Put the colors incorrectly.
Should be that black point gray/white

So like this:
The tiger is the right colors yes. But that circle around the tiger should be gray when viewed from the right and white from the left.

https://i.imgur.com/7WFqNJY.png

ember fox
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Avoid gradients, they doesn't work

sinful forge
sinful forge
cosmic hull
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Yo

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How does the merch get made

sinful forge
cosmic hull
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Also is a deskmat like a really big mousepad

cosmic hull
cosmic hull
sharp valley
sharp valley
sinful forge
sinful forge
late cove
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Hey guys and girls im very new to this whole streaming thing but i cannot get the se merch store to function. not sure who to speak to. i can create a store but cannot create, edit, delete any of the items

topaz fernBOT
late cove
teal sigil
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Hey peeps! I need some help/assistance. I've only just noticed an email for embroidery approval as apparently my design wasn't approved and they made some changes. Because the email was a few weeks ago I'm worried that a few orders are now cancelled D:

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I can't find any emails, nor can the people who bought to say it's been cancelled and they've also yet to receive any tracking information from weeks ago... Really worried they've not had money back or going to get their merch 😦

ionic bramble
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Is the dev issue with merch still being worked on? I deleted my message because I seen they were hours ago

sinful forge
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You'll need to provide your account id

topaz fernBOT
ionic bramble
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Okay, this is my ID! 625d6cbde210be7f568dda03 @sinful forge

teal sigil
fickle mulch
sinful forge
teal sigil
teal sigil
alpine nexus
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hey there! ive been trying to upload some things on the merch shelf to test out how it all works, and everything ive made has been stuck on this "creating your item" loop for the past 2 days. I tried saving, as well as save and publish, just to see if that made any difference. my ID is 5e4c4a95b3baa59738d2f13c, and this is a pic of what im seeing in my merch dashboard. any ideas on what i can do/how to fix it?

unknown.png
sinful forge
alpine nexus
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tysm!!

late cove
onyx echo
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Is it normal to be waiting 2 months for a delivery? My package is just going back and forth from two locations 😦

dense axle
onyx echo
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its been 60 LMAO

topaz fernBOT
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@onyx echo ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

dense axle
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We can take a look and help resolve this issue for you.

onyx echo
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Done, ty

haughty elk
hollow notch
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is there a way to buy a prepaid code (or something else) to give away to someone else to choose and order a shirt for free? or do i have to order the shirt and have to send it straight to this person i want to give it for free?

shop is still not working well. the spinnig on the 3 items are gone. the i just wanted to update are now as before and the 3rd i wanted to add ne is gone. i can't upload any new shirts and stuff. only beanies work at the moment.

onyx geyser
hollow notch
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it just stuck at creating the item. i can wait until forever.. if i'am reload the page after waiting a while/or trying to ad another one the item is just gone and slot is empty. could ad beanies but no clothes.. tryed shirt, tank ...

onyx geyser
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try clearing cache see if that works

haughty elk
hollow notch
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it's just not working. must be on SEs site.. but strange that i could add beanies but no shirts..

runic pecan
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heya..is there a way for anyone else (who is not the streamer) to add items to a merch store?

warm dome
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can you put a discount on your products or do you have to set the price manually?

faint jay
ionic bramble
severe roost
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Is there a way I can move a merch store from my Twitch streamelements account to my YouTube account so I don't have to redesign everything?

loud heath
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I need some help.

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my store is frozen.

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about 7 months ago i tried deleting something off the store and it has said that it's still deleting till this day. recently I did a whole rebrand and I went through and deleted everything. but now all those are stuck in deleting and when I tried to make more merch those are stuck being created...

loud heath
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@summer hamlet

hollow siren
topaz fernBOT
hollow siren
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^ can you provide this

loud heath
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should I give that out?

loud heath
hollow siren
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Yes, it's fine to paste here

loud heath
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5fd3df128b57a542233cafb1

loud heath
hollow siren
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So the staff can look in to it.

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Are you okay with your store being completely wiped, if that's what it takes to remove those items?

hollow siren
loud heath
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ok thank you

tacit schooner
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Hi, i would like to know why don't I receive my order all at once? ☹️ I have to pay 9€ customs for each item I receive one by one ! 😨 thx for help

late cove
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Firstly thankyou for fixing my store page. i have managed to add 8 items and all of them are up and working however the deskmat option doesnt create. it lets me design the item and save and publish but nothing happens. my id is 616a257970456701eb0c2291

twilit pivot
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Hello
what is the recommended image size to make a product in the store?
thank you so much

thorn cloak
twilit pivot
hollow notch
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i understand that i'am not the only one with problems, but now its 5 days since i can't upload any new shirt, (mug or something else i tried was not working too) somehow only beanies going to add. so seems there is a problem with the other stuff. logged out, logged in, delete cache, changed the whole computer but nothing works... when is it possible again to add ne shirts and stuff again? id: 60244ea886ba734b72478a0b

soft shale
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Does anyone know where items are shipped from, from our stores?

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I just got a letter that I have to pay literally half of the merch iteself - in import fees..

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Not only that, but the shipment is divided up in two, so I have to pay import twice...

pearl badge
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Unfortunately certain items are US only atm so that can cause part of it.

soft shale
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Right now it's a sweatshirt though...

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My girlfriend was ordering some of my merch for twitchcon in amsterdam here in july..

pearl badge
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There's a chance the style wasn't available on that end and had to be sent from the US side.

soft shale
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Man that blows...

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May I recommend some sort of alert or other way of alerting people that there may be further charges BEFORE ordering a specific item? This is sort of a gut-punch.

pearl badge
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Unfortunately supply level issues are entirely out of our control.

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We have no way of knowing that information.

soft shale
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😦

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Anyway, thanks, appreciate the swift help.

vocal locust
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Hey guys, does anyone have any real life photo of the zip up hoodie? I’d love to see what the texture of the fabric is. Also would love it if it happens to be red 🙂 Thanks!

sharp valley
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@sinful forge The most recent withdrawal being requested on 4/23, but never paid out

sinful forge
sinful forge
sinful forge
alpine nexus
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yep! its working perfectly now. much love to you and the whole team, thank you so much for the speedy fix!!

sinful forge
warm dome
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Hello does someone have a real life picture of the minky blanket, baseball cap or mousepad?

craggy island
warm dome
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Thank you!

covert slate
wide oracle
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Hi, I am also having the same issue that others seem to have with my store, where multiple items are stuck "updating" or "creating" for a few days now. My Account ID is 596e88335838235b26bf44bc. Thank you.

unique surge
open rain
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Greetings nightw25Hi
I have some issues with adding products to my merch store. After confirmation they are continuously downloading and doesn't publish.

marsh aurora
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hello! i am also having an issue with my store as it stays stuck on "creating your item" when trying to add new products. my account ID is 61118fe8a1fa89096635ad83, thank you

heavy harness
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Hey! wanted to ask if anyone knows about the "stickers" on the merch store, are they kiss cut. or are they square? Thank you in advance majest1PrideHeart

pearl badge
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@heavy harness Kiss

heavy harness
lone sail
topaz fernBOT
wraith shore
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hi ive had 3 pieces of merch processing for over 2 days is that normal?

carmine agate
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is there any way to add different colors? th eones it allows me to choose from are only like 6 different colors, im looking for pink/yellow for hoodies

waxen flax
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what is the max dpi that you guys can take

fiery ermine
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Please that all merch from EU is send from Nederland, and all UK is from UK.
It will to expansive for us all in the EU! and After Brexit its has to be changed.

If even AliExpress know how to make VAT work on checkout, you should too.

open rain
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@topaz fern here's my account ID: 6019057cf413e4cc15fab7d1

zinc harness
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My merch store has crashed yesterday at 2pm and its still down, i put a ticket in but no response yet its been 16 hrs . so thought i would try here. its down so i cant post anything and people cant buy anything

wheat copper
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hey :3 don't mind all the tabs lol, i set this process in motion sunday may 1st and it's still going and i cannot press preview as you can see, even after accepting the terms... what do i do? 🥺

unknown.png
pearl badge
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Could you try in chrome?

lone sail
lone sail
lone sail
lone sail
lone sail
lone sail
fiery ermine
lone sail
# fiery ermine "Shipped from" option would be an big step forward. Or refenced from the shippin...

I totally agree. Believe it or not, that isn't something standard in this industry. PoD manufacturers haven't had to provide this information and have built their infrastructure to do some automagic work on their end to re-route orders when things are out of stock in certain areas, and are not able to say where something will ship from until after the order is placed and routed. It is understandably difficult as you can't say for certain on the order until the money is paid, however we are working through some logistics that may help point in the right direction once we can get more detailed stock information from the vendors

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My goal is to get something that will say: This item will ship from -COUNTRYx- at checkout

carmine agate
# lone sail All the colors we have access to are listed for the hoodies

well ive looked up videos on the merch section and i see a wider selection than the 6 colors it gives me currently. how many colors are there supposed to be? im trying to find out if the other colors just arent showing up for me or if many have been removed. Edit: I may have been seeing shirts in the videos which appear to have more colors than the hoodies so that is answered thank you. just a follow up question, will there ever be more colors for hoodies?

fiery ermine
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UK right now is its own little bubble, no EU country can get delivery from it without VAT or process fees

wheat copper
topaz fernBOT
wheat copper
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5c3a21da2303e57657e54f19

zinc harness
strange linden
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I took a withdrawl from my merch balance. Can I find out where or change where it gets deposited? Thank you

unique surge
unique surge
topaz fernBOT
unique surge
untold gulch
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i have a question i had a customer order merch from my store two racer back shirts and one zip up hoody they received the shirt but not the hoody product was shipped to hawaii

topaz fernBOT
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@untold gulch ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

untold gulch
unique surge
untold gulch
fickle mulch
untold gulch
fickle mulch
untold gulch
# fickle mulch np!

i didn't realize how passionate followers can be wasn't ready for that... you all have a great day

zinc harness
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5d47586f7d81f3096b14c1a6

unique surge
zinc harness
unique surge
zinc harness
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OHHH ok

unique surge
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Reported the issue, not your account kekw

zinc harness
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XD ok that's why i was like i am innocent

wraith shore
topaz fernBOT
lone sail
subtle bay
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Hello, need some help with my store, products stuck on loading(updating your item/creating your item) for a few days now. my Account ID is 626de224e9843e8b7bdafd9f. Thanks!

unique surge
wheat copper
wheat copper
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Got an email with my merch store now, thank you very much :3

umbral jasper
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Hi.We opened a ticket on the site stating that he has help. The store does not pull f5 by itself. For this reason, my viewers cannot buy products from the market without pulling f5, or I cannot buy from someone else's market without pulling f5.

topaz fernBOT
umbral jasper
onyx geyser
umbral jasper
onyx geyser
#

Can you please specify the user the store is under?

umbral jasper
onyx geyser
umbral jasper
onyx geyser
umbral jasper
#

Streamelements

onyx geyser
#

Also, it appears the issue needs to be submitted by the user first and then we'll take a look assuming this is about his streamelements merch store

umbral jasper
#

Anyway thank you have a nice day

late quail
#

Actually this problem not in merch.streamelements.com/streamer section this problem in directly streamelements.com/streamer/store. Let me give an example about problem. Suppose streamer have an item at store. This item have 10 stock than someone redeem 1 stock now we need to see 9 items left but until we refresh the page we still see 10 items left.

zinc harness
#

so i was having a issue with my store not loading at all and it was reported to the devs . i got on this AM and it worked . was happy i could upload and then on the 2nd item the zip up hoodie after i hit submit . it crashed again . help please again please

lone sail
alpine stump
#

i have never seen such bad support. its been 2 days that i cant get a response to my tickets

late quail
lone sail
lone sail
lone sail
late quail
#

thank you I will

alpine stump
zinc harness
lone sail
alpine stump
lone sail
#

Gotcha. can you DM me the email address you used? I can find it that way

alpine stump
#

okay i send it

lone sail
#

I do see the ticket. That one is not merch related, so I will not be able to address it myself and one of the other support members will be able to do so as soon as they are able to get to the ticket

foggy marsh
#

Hello

#

i have 2 issues with my merch store

#

The first being the wrong item being sent out

#

the second is since noone was willing to get back to me regarding the issue i bought replacements, but was charged the wrong price

cobalt pumice
#

hello, I can't buy products from streamelements market (me and my friends have the same problem)

#

It says it timed out. This problem has been going on for 3 days.

#

Many people have the same problem and it has been going on for more than 3 days.

#

we will be glad if you help

umbral jasper
#

+1

earnest cloak
#

@prime plank hat zu dir "ich fick dich" gesagt, @umbral jasper

foggy marsh
#

is this discord non functional?

cobalt pumice
#

this problem has been going on on your streamelements site for 3 days, a lot of people

#

We started having multiple problems (my friends and I) when there was no problem before

#

please help

foggy marsh
#

i wouldnt buy products if i was you because you will be charged the wrong ammounts

cobalt pumice
#

bro there was no problem 4-5 days ago, now it is an irrelevant, irresponsible system, so many people are having problems

#

<@&364840891023622144> <@&382267076632379392> can you help me

#

I can explain every detail

#

we want to solve the problem

loud heath
#

Hey @cobalt pumice The staff are doing everything they can to help fix the issues reported.

#

Therefor, all that is asked is to provide patience.

cobalt pumice
#

thank you anyway

loud heath
#

I understand your frustration. Staff are working tirelessly to ensure the Merch Store operates smoothly as possible

foggy marsh
#

@loud heath what about wrong items being sent out and being charged wrong prices?

foggy marsh
#

i have 2 issues with my merch store
The first being the wrong item being sent out
the second is since noone was willing to get back to me regarding the issue i bought replacements, but was charged the wrong price

loud heath
#

Its better to reach out to SE Support via email as wrong prices or item changes cannot be handled on discord

foggy marsh
#

well i have.

#

thats the issue that was days ago

#

can you tell me how long i can expect to wait for a response from SE Support?

#

since i personally know the person that made the order

cobalt pumice
loud heath
cobalt pumice
glass glacier
strange linden
#

9-14 business days to get our money from a merch withdrawl? That's so unacceptable.

loud heath
#

As stated in the Merch FAQ

lone sail
open rain
#

Not sure you noticed my previous appeal. I still can't download new products in merch store, and some of the old ones load endlessly. My account ID: 6019057cf413e4cc15fab7d1

sinful forge
sinful forge
sinful forge
sinful forge
devout portal
wide oracle
thorny heron
#

Hey, I'm trying to update my merch store but i noticed the link to the store still uses my username from over a year ago, how can i change this?

unique surge
thorny heron
#

I'm fine with that,

topaz fernBOT
thorny heron
#

5965a7b884a13f22831a3a79

unique surge
thorny heron
#

thank you!

topaz fernBOT
warm dome
#

I am not happy with my samble that I ordert. How can I message them?

topaz fernBOT
pearl badge
#

❓ in bottom left.

warm dome
#

the print on my shirt was printed much lower than how I put it on my website. I can't find this problem there.

#

I found it thank you

gleaming owl
#

Hey. Why is there snow and snowmen on the store page? Like its snowmen and snowflakes falling.

pearl badge
#

I can't answer that directly but I'll ask about it.

#

Actually found how to turn it off

zinc harness
zinc harness
dense axle
zinc harness
#

haaha thanks sorry to be a pain!

dense axle
zinc harness
zinc harness
# dense axle Aaaand they fixed it!

so hey how are you haha i have to say it but it did it again . i am wondering if its cuz i am deleting merch designs . so i am going to stop that and see if that works once its up again

pearl badge
#

Only removing or editing the original item?

zinc harness
#

yeah i have noticed it makes my site go down . its a theory but not positive if thats why

dense axle
#

And yeah, if you can let us know if it's just deleting specifically that causes it it would be helpful. Did you try editing or adding new items as well?

zinc harness
#

yeah editing it seems fine . i think its just deleting .

dense axle
zinc harness
#

ok i will let you know its running fine now i am adding new things and editing . and no issues yet

manic shard
#

So.... I tried replying to the order conformation and got the classic undeliverable error... Now what?

topaz fernBOT
#

@manic shard ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

pearl badge
#

Click the ❓in the bottom left and merch support.

open rain
#

Everything works correct now, thank you! nightw25Love

hollow willow
#

Looks like I'm having the same problem others have had with the updating/creating loop. I can create the design and tell SE Merch to do it's thing to add it to the store, but it just sits on "Creating your item..." - happens regardless of browser or device, if that helps. Anything I can do on my end?

final isle
#

Hey guys just did a rebranding after 4 years!
Wanted to know how I can change my merch link if possible please.

half vigil
#

Just a quick question, I just sold my first Merch. and it deliverd at the viewer. How and when will the profit share will be payed ?

faint jay
half vigil
#

yes i know, but the amount is not showing up. while the shipment is already being delivered

lone sail
potent latch
#

Hello! does anyone else have the problem to even get to the SE.Merch page? the loading bar just stops right under the word ''beta''. Every other page works just fine :/

pearl badge
#

@potent latch your merch dashboard or someone you're an editor for?

potent latch
#

my own

pearl badge
#

What browser are you using?

potent latch
#

I got in at first, removed the auto placed items and it got slow, I refreshed the page and now I can't get in. I 'm using google chrome.

pearl badge
#

Could you try incognito?

potent latch
#

just did, same thing happens

pearl badge
#

Lets get this

topaz fernBOT
potent latch
#

whats that

pearl badge
#

Be right next to your email

potent latch
#

should I share it here or send somewhere else?

pearl badge
#

Here

potent latch
#

5caa7f268d9e23344064c449

#

can I send a picture?=

pearl badge
#

I know what you mean. I've sent it off for staff to take a look.

vestal sky
#

yoyo, i order something in the shop and got an email days later with all shipping informations, now (6 days later) im still not able to track my packet

#

can some1 maybe help me out? :p

pearl badge
#

Got the order number?

vestal sky
#

yes sir

potent latch
#

alright @pearl badge thank you

vestal sky
#

hm

pearl badge
#

Could I get it please?

vestal sky
#

I Dm'ed you

pearl badge
#

Having them check it

#

@potent latch Appears it needs the devs touch to fix. Has been shipped to their desk to fix 😐

potent latch
#

okey, it's a weird problem 😛

pearl badge
#

Not really. Just breaks sometimes.

#

@vestal sky Doesn't work for them either so they are actually having to reach outside of our stuff to other people.

#

But supposedly it shipped 6 days ago.

vestal sky
#

so?

pearl badge
#

Staff is basically in the same position as you atm but are poking others to get a working tracking number

tranquil granite
#

i ordered some of my merch almost 19 days ago and it still hasnt shipped. could anyone help

pearl badge
#

Order number?

tranquil granite
#

tqEntQ1lTlmz3kb9BdrvFw

lone sail
tranquil granite
#

alright thank you

vestal sky
#

when will i get any infos when my packet will come?

lone sail
lone sail
#

Please be patient. We are working as fast as we can, however we are experiencing a higher than normal volume of tickets right now. The best thing to do is to wait as responding or making more tickets will change its location in the queue, and additional tickets just slow things down more

hollow python
#

Hey!
Streamlabs have kiss cut stickers

#

Streamelements have "normal" stickers

#

Is maybe a plan to add someday kiss cut stickers? 🥺 🙏

glass glacier
#

I try to order my own merch, but I get this error message!

Screenshot_20220511_005151.jpg
#

I put my address, but I won't let me choose a state. not sure if that's the issue.

craggy island
glass glacier
plucky forum
#

hey guys! how do i set up my store page correctly? not sure how to change shipping costs or add in the part to tell people if they follow they get discounts etc

onyx geyser
plucky forum
#

I live in Australia. Is there a reason it says it'll cost $32 for shipping?

half vigil
pearl badge
#

@half vigil SE.Pay is entirely separate from merch profit.

potent latch
#

@pearl badge Hi do you know if they are going to get back to me about not being able to get in to the merch page or do I just have to wait and try different times?

stoic blaze
#

Guys,

I think something is going wrong with my merch what i did order.
In the tracking i see few times next thing:
Import cancelled, Shipment is being returned because of insufficient, incorrect or incomplete documentation

stoic blaze
#

And after that:
2022-05-11 03:21 Delivery has been attempted, Recipient is absent

#

at 3 am??

half vigil
#

Ok it is there 👌🏻

hasty crest
#

Hey. A minor problem arose in the order by SE MERCH. The package is probably stuck. I have written two tickets about this before which has not been answered since and I don't know anything about my package if it arrives. Even in the case of tracking, you can see that it is at one of the packet points and the possibility of tracking there has been ended. What to do to get the price? He has been in the country since the beginning of the month and nothing.

stoic blaze
inland dagger
#

Good morning! How do I get my twitch panel? the SE.Merch dashboard let me select the color scheme but nothing else.

hasty crest
stoic blaze
#

idk waiting for a response

blazing trench
#

Hello! I am having an issue where I am not getting an email to setup my payout. I have one payout that says withdrawn, and one pending however I havent received an email to setup Tipalti yet as the FAQs suggest. I have checked all spam and other folders but still no email.

warm dome
#

I can't order anything anymore. How can I fix this?

warm dome
#

If I enter my adres etc. then I get a error code. And I have that with every single item on my store. And I want to release my store this week.

lone sail
lone garnet
#

for some reason whenever i try to create the mousepad in the merch store it loads and the screen just goes white, ive reloaded the page multiple times and nothing changes

hasty crest
plucky forum
#

Can you change the theme of the store page layout?

pearl badge
#

Outside of the header not to my knowledge.

lone sail
lone sail
# warm dome I have the same problem

Can you send me a screenshot of the entire merch page where you are having the issue? Make sure it includes the items and address so that we can test it on our end!

lone sail
lone sail
hasty crest
lone sail
stoic blaze
upbeat kite
#

Who do I need to talk too about getting SE.Pay to validate my bank account?

topaz fernBOT
loud heath
#

I want to add the merch alert to my main alert box. How do I do that?

upbeat kite
#

I really need a live person

hasty crest
#

I just rewrote this ticket because the previous ones were not sent for some reason. My fault.

lone sail
# upbeat kite I really need a live person

First, SE.Pay is not related to merch, so wrong channel. Second, patience is key right now. Support is experiencing a higher than normal volume of tickets, so it will take some time to get a response

lone sail
loud heath
sly pasture
#

I'm just here trying to ask if anyone knows what happened to my order it still has not shipped and I ordered on April 20th which was like 15 business days ago

unique surge
sly pasture
vivid flicker
#

I accidentally turned down a sponsorship proposal and I want help to accept it again

unique surge
vivid flicker
#

how can I do now?

unique surge
vivid flicker
#

thanks

#

thanks

sly pasture
#

So the money was taken out of my account and no one can find my order is SE merch just a big scam or what?

unique surge
#

We found the order and it looks like it's still in production.

fickle mulch
potent latch
#

is there some way to get in touch with the people fixing the merch page? I still can't get into the page :/

pearl badge
#

Just checked and not fixed yet unfortunately. Is on the list to fix though.

potent latch
#

okey thanks 🙂

mild saffron
slender pond
#

My payment keeps failing and support goes in circles, this been for a month at least, can I talk to anyone to solve this?

midnight flare
#

As stated in my email yesterday, we are currently looking into your account.

#

I will update you in your original ticket as soon as I have more information.

potent latch
#

@mild saffron thanks, I have a few questions about how it works and stuff, is there anybody that I can talk to?

pearl badge
#

You're welcome to ask here.

potent latch
#

If I made merch and someone bought it, do I pay for the making of the product or is that automaticly drawn from the price of the product?

pearl badge
#

You only worry about making the designs for the items and convincing people to buy it. Everything else is handled on our end.

potent latch
#

okey thank you 🙂 appreciate all the help I've got

potent latch
#

do you produce the merch when someone orders or do I have to pre-produce (sorry if thats the wrong word)

pearl badge
#

It's all handled on order.

potent latch
#

Where do I find the link to my store?

pearl badge
potent latch
#

and where do I see what sizes I can make the merch in, or does it come automatic in different sizes as well

potent latch
#

nvm I found that 🙂

warm dome
#

Are the white, black and grey baseball caps coming back soon?

potent latch
#

on the hoodies is says there is 3XL but there is no option to fill in

untold gulch
#

Question i had a sale on my mech 22 days ago but the revenue never hit me so just wondering how long that may take?

upbeat kite
#

I've been trying to reach support, I've sent several emails over the last few months and used the contact form, zero contact, I've got 5 days till you steal my money, I need a response!

unique surge
unique surge
upbeat kite
#

SE Pay

#

you guys don't have a support channel for that

unique surge
#

What is the ticket number? I'll look into this for ya

upbeat kite
#

223194

#

189940

#

that 2nd one was the original

unique surge
warm dome
#

Can anyone help me?I have a problem with ordering a cap on my site. I can only order a red or blue cap. With the other colors I get an error. But if I put a black cap and a red or blue cap in my shopping cart, I don't get the error.

Screenshot_2022-05-11_191541_2.png
lime shoal
#

regarding the embroidery on hats how would i go about adding a love heart to it considering you can use images to represent it? is there a way to do this at the moment or should i wait till more options become avaliable?

glass glacier
lime shoal
#

i apologise, im not quite sure how to put it inot words

#

ill try again,

If i wanted to add a shape, for instance, a love heart, how would i go about doing that?

Since in the rules it says not to use images and i dont realy know how to create a heart in any other way is there a way i could do it?

i hope that makes a bit more sense

thin sphinx
#

How far out do you think we are on multi-area printing for shirts, etc... ?

glass glacier
lime shoal
#

thats what the pop-up said when i went to design a hat for the first time, it told me not to use images

slim dragon
#

good morning is anyone elses merch thing hanging up. i try to edit a hat and it spins trying to do the preview and its been 5 minutes and if i skip the preview and save it doesnt save 😦 i tried last night also and the same thing

#

just wondering if its a server thing

hallow fractal
#

bucket list: black coffee mug
on my list since SE released merch

quartz hill
thin sphinx
quartz hill
quartz hill
jolly orchid
thin sphinx
lime shoal
leaden flower
#

Hola llevo esperando mi pedido lleva un atraso de 8 días y no se donde ha quedado ya que sigo el trayecto y continúa en tránsito sin saber dónde está. Me pueden ayudar?

slim dragon
#

hello just wondering if there is a problem with the hats preview thing. it just sits there. i have tried several browsers and computers. it just stays loading and even when i skip the preview and save it doesnt save my changes

azure parcel
#

Hello, Just curious i ordered some of my own merch and its been almost 2 weeks whats the usual wait time as i have some people wanting to order but see how long i am waiting they dont wanna order and then take a good amount of time as the prices are not cheap especially raising to make more then shipping is crazy high if you want sooner.

jolly smelt
#

So I think it’s been over 3 months since I ordered some stuff off stream elements and still nothing

blazing trench
#

Hello! I am having an issue where I am not getting an email to setup my payout. I have one payout that says withdrawn, and one pending however I havent received an email to setup Tipalti yet as the FAQs suggest. I have checked all spam and other folders but still no email.

frozen latch
violet cave
#

Hello and happy Friday!

Earlier today I was deleting some old items out of my merch store, and then it completely froze and shut me out. Now I’m unable to load my merch editor or the store in general no matter what browser or location I’m in. 😦 Any help is appreciated! 💜

slender shore
#

Hey team! I'm in the middle of placing a new order for some merch myself and I am not getting anything to go through when I click on the debit/credit mode at checkout.

I think there is an error at the moment where check out is not recognizing the info from the shipping

warm dome
#

Can someone react to me pleas

#

I send multiple messages and nobody is reacting

tulip yoke
quartz stratus
#

So just kind of wish the embroided hats/caps had a way to have the embroidery on the opposite side of the cap since I wear along with some others wearing the bill of the cap over the back side of the head instead of over the front side of the head with wonders if this will ever be come a thing to happen with the merch??

Unless I missed it and you can do this already?

tulip yoke
#

This comes up even though my address is entered exactly correctly

unknown.png
topaz fernBOT
#

@slender shore ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

#

@quartz stratus ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

vale edge
#

I have some questions about the SE buckets hats.

plucky mica
#

how do I enable SE.Pay

topaz fernBOT
#

@plucky mica ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

plucky mica
#

I have 100+ subs

hollow siren
#

Are you from one of the above countries?

plucky mica
#

yes us

topaz fernBOT
plucky mica
#

60073d8c299003999ff85b76

hollow siren
#

I poked the staff to check into it for you.

plucky mica
#

Thanks

hollow siren
slender shore
hollow siren
mild cairn
#

Hello merch team, i've got an old tshirt design in my se.merch and i cant delete it, the delete button isnt working, ive tried different browsers, pc's ans on my phone all doing the same thing, i can however delete any new merch i put up.

I strongly believe it is a server or web server sided problem. Something to do with the differences in how you handle data from an older build.

I also cant make changes to the t shirt for the same reason. (I just want to delete it however) the only change i can make is making it published or unpublished.

Again all other merch items Including new ones work fine, im able to delete or change them. So this problem is only with the tshirt i made years ago

slender shore
royal stream
#

Is the store region locked or only within us/canada since some of my viewers cant access the store im curious

loud heath
#

is there anyway to unlock the snap the merch does to line things up?

#

Its ruining my ability to mess with what im trying to mess with

sand bramble
#

Is there any way to change your merch store link? Mine is still listed as my old Twitch name before I changed it and I was able to change the title of my merch page, but not the link.

restive apex
#

why is the Beanie not being shipped in germany?

warm dome
karmic lance
#

I would like some feedback. Se Merch is the best there is, but you could open a start portal where the most popular shops are listed.

warm dome
#

Why are the black, white, grey and pink baseball caps out of stock or something?

#

And when are they comming back?

#

Or is this a glitch because I can order a black cap only if I order it with one of the blue or red caps

#

It is really annoying because I want to lanch my store

#

I already asked this question in the ticket support and the discord but no one is helping me

warm dome
#

I can only order a white cap if I order a red one

Screenshot_2022-05-14_171642.jpg Screenshot_2022-05-14_171710.jpg
static nebula
#

I have the same problem

upbeat kite
#

I've been trying to reach support, I've sent several emails over the last few months and used the contact form. I've got one response from using discord and that's it. I've got 3 days till you steal my money, I need a response!

pearl badge
#

@upbeat kite You will be getting a response momentarily with the ticket thread.

pure hill
#

Hello, I've tried to order my own merch using Firefox, Chrome and Edge (Adblocker turned off) , and everytime I click on 'PayPal checkout' the popup comes up for like half a second then disappears. Any idea why this would be happening? I can't checkout because of this issue.

Edit: Never mind, solved. I had to add the items 1 by 1 which is weird instead of as bulk.

warm dome
#

Why is everyone ignoring my question

hollow siren
# warm dome Why is everyone ignoring my question

Due to the sensitive nature of some of the information related to merch purchases, tickets are the best (and sometimes only) way to get support. Currently the staff have a lot of tickets and will get to yours as soon as possible. They thank you for your patience and understanding.

If you have a ticket number, I can ask if they have any updates for you. If you do not have a ticket number, could provide your account ID (available here: https://streamelements.com/dashboard/account/channels) instead?

pure hill
#

It is still a bit glitchy. I had a bunch of stuff in my cart and it only ended up ordering 1 snapback. I think it would be much appreciated if there was a way for the merch store to explicitly tell us there are certain colors/items that are out of stock instead of being vague at the checkout stage. Very annoying.

warm dome
cosmic hull
#

If i go to withdraw money i make can i withdraw it to my cashapp?

#

Cuz i dont use paypal