helpdesk-merch

[lone sail]

Full reset of the stores will require you to remake all the items. Do you still want me to reset?

[thorn cloak]

Yes

[glass glacier]

buying your own merch thing had a time limit or something right?

[lone sail]

The link that is generated only lasts 3 days, but you can always create a new one. Just make sure before you buy your own stuff that you use a good link as if it expires, it will charge you the full price instead (we can still refund, but it isn't a fun surprise)

[glass glacier]

ahh alright, I'll keep that in mind. and thank you! 💕

[lone sail]

Both have been reset 🙂

[thorn cloak]

Thank you

[median ginkgo]

6205072d3837796ddac089cf

[sinful forge]

let our devs know of this, i'll reping once we have an update

[willow cliff]

If I could get my withdraw link sent to me, that would be lit!

Been over a week

And y’all sent one of my viewers the wrong merch. Big yikes.

[topaz fern]

@willow cliff ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[willow cliff]

account id: 60c8452dff84d705111a61a8

[sinful forge]

https://strms.net/tipaltisetup

[willow cliff]

Send the Withdraw link fam, payment has been set up.

[sinful forge]

I see that the withdrawal was initiated on the 12. It can take ~two weeks for the payment to be fully processed.

[willow cliff]

Then you’re capping

[sinful forge]

My apologies, it was started on the 15th

[willow cliff]

i've yet to get a link sent to my email

[sinful forge]

I may have slight dyslexia, friend

as i said, it can take 2 weeks.

[cloud crater]

5dfd2271de073036a355f924

[true creek]

@willow cliff it takes 14 days exactly to get it i learned that its like a paycheck

[high wasp]

hey there, how can i retrieve an order number for somebody that placed an order? they havent received their order an they need it for the post office

[lone sail]

Have them email our support at [e-mail], there are a few things we can ask them (personal info) to find the order and pass them all the info they need 🙂

[inland oyster]

hello was wondering if u could get so help with a few things

[topaz fern]

@inland oyster ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[inland oyster]

so with all the merch items the only thing I don't see is the sizes of tshirts,sweatshirt and other clothing

is there a way to do that

[lone sail]

With the sizes, we show those on the item page once the item is created. If you would like to preview it, create an apparel item and then preview your store. You can preview your store while it is offline if you don't want people to purchase from it yet

[pulsar grove]

not sure if its been asked yet but is there a way i can get an image printed on the front and back of the same hoodie?

[lofty shale]

Hi! No, there is no such option, unfortunately.

[lone sail]

It is on our roadmap to be able to do that though!

[meager spade]

I'm trying to do the registration for payout, but am stuck at the 2-step authentication, getting the following error:

We failed to send a verification code to your mobile number. You should receive a phone call with the verification code within a few minutes, if you do not receive a phone call, please contact engineering support.

I'm not receiving the phone call it states either.

[raw berry]

Hi there! I wasn't sure where to post this, but trying to figure out how to refund a tip to a viewer. Would rather not accept money from this person. How do I do that?

[pearl badge]

That would be in the helpdesk you stream to.

[raw berry]

Sorry - not sure what you mean. The donation was done through SE Pay.

[pearl badge]

Again you stream somewhere.

[raw berry]

What?

[meager spade]

they are saying that you do the refund through the platform you stream on, or to contact that helpdesk. I usually do my refunds through the payment platform, in my case, paypal.

[lone sail]

If you stream on Twitch, ask the question in #helpdesk-twitch

[lone sail]

What is your account ID, I can see what I can find out on my end

[meager spade]

messaged it to you

[loud heath]

I'm stuck in the 2-Factor Auth for the merch payout. It says it couldn't text my code, so I'd get a call. But I didn't get a call

[lone sail]

Our provider is currently experiencing an Outage with TMobile. As soon as they get that solved, they will be able to start sending those texts and calls again. I do apologize

[loud heath]

No worries, Thank you

[unreal haven]

I have a question if I upload my own logo to the merch store and start to sell it with StreamElements do I still own the rights over my logo ?

[craggy island]

you still have the rights over your logo, but to simplify our terms and conditions, we can revise, alter and distort as needed, in order to be able to assist with the production if needed

[unreal haven]

Thanks for the info and your time

[craggy island]

no worries! we are here to help

[heady cobalt]

I'm having issues with my SE.Merch, it was loading just fine yesterday however it literally hangs at 60% all the time now:

[analog bramble]

So I just looked at my Merch. I placed an Order and I put all the shipping details in. But the only think I've noticed is that my Province was put in incorrectly. is there anyway I can find out from my Order ID to be able to fix the shipping?

[pearl badge]

@analog bramble how long ago?

[analog bramble]

03/21/2022 was the order placed

[pearl badge]

Can I get the order number so I can check that real quick?

[analog bramble]

I sent in a help Ticket from the site but here's the Order Number #V8e_YgamQLK2L-HBxXzXpw

[topaz fern]

@heady cobalt ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[heady cobalt]

5e42ffc676ce23230fa03f85

[lone sail]

I can try to get it updated, what province are you needing it changed to

[analog bramble]

I sent in a Help Ticket for it

[analog bramble]

It was suppose to be <Town>, ON, Canada , <Postal Code>. Instead it registered as <Town>, YT, Canada , <Postal Code> No clue how YT for YouTube got put in where is should be ON for Ontario

[cloud crater]

My merch store still isn't working :/

[fickle mulch]

Hey there, our apologies for the delay, we have let our devs know and they'll work on getting this fixed for you.

[vital horizon]

is there a way to change the merch store link it still uses my old name that i dont go by any more and i have change the name of the store but the link wont change

[fickle glacier]

We have the following problem:

Mods / Super Mods can view, create, edit and delete things in the merch store, but the items created or edited by mods are not saved. If you have edited or created the item on the merch page, you will return to the merch tab after a short loading time and will see that the edited or created article is loading in the tile. The problem with this is that it stays in the status forever and as soon as you reload the tab after a certain time, the item simply disappears.

[pearl badge]

@fickle glacier by design atm only streamer can actually manage merch.

[lofty shale]

Send us a message here - https://streamelements.com/contact
Thank you.

[heady cobalt]

My se merch section still won't load, and because of this it looks as though my store is closed as well.

[lofty shale]

Hi! I've passed this to our devs. Please allow them some time to fix it. Thanks!

[kindred schooner]

Hey there,
I got early access to try out the new hats & beanies and it won't let me get past this screen. I've already submitted a ticket for it but I'd share it here as well.

[lone sail]

zoom out in your browser. I have this on the list to get fixed, but doing the zoom out should show the button

[dusk vector]

Will there be bigger sizes for merchandise, I have people who want to buy 3xl, and 4xl sizes for shirts, hoodies etc?

[topaz fern]

@dusk vector ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[worthy gazelle]

Hi, I have ordered a piece of my own merch and unfortunately the shipping has not progressed past the status of being advised to the shipping company. It seems to never have been picked up, please let me know who could investigate this for me. Thanks in advance.

[pearl badge]

Got a ticket number?

I mean order number

[lilac bobcat]

I am trying to upload merch and last night its started not letting me post new merch. i tried signing out, refreshing, and even restarting my computer. I got frustrated last night so I waited til this morning and it still is giving me grief. my name on twitch/stream elements is JennykikiLv24

[hoary whale]

.

[topaz fern]

@worthy gazelle ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[sinful forge]

Contacted our devs in regards to this issue

[lilac bobcat]

Thank you. Yeah it will go through the create section then when I push post it just loads forever

[agile shoal]

hello elements, i am setting up a merch store on the stream elements website i have a very special collection i want to add called "Just Love Me" & few collabs, but there isn't a option for sweats or leggings. is there a way to add this or its not offered. for my collection id love to make tops and bottoms because it represents culture, gender & how people could express them selves. as well for second will there be jerseys added on to the website

[topaz fern]

@agile shoal ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[royal wind]

So I have money in my merch account on StreamElements but isnt at the default withdraw threshold. Is there a way I can withdraw it before I am at the threshold because I dont plan on using the SEMerch anymore

[sinful forge]

We can override it. the minimum is 20 USD, If you're okay with withdrawing early and having the fee attached, please provide your account id

[topaz fern]

@royal wind ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[royal wind]

5c310873970f6b48d48af13e

[sinful forge]

You're good to go!

[twilit oasis]

Hey there! I'm curious about StreamElements merch. Do I have to purchase a certain amount of merch up front? Or is it created as it is ordered?

[pearl badge]

@twilit oasis on demand.

[twilit oasis]

Awesome! Thanks 🙂

[civic birch]

how do i reset the mech so that i can chose a difrent image?

[limpid violet]

Do you want to reset just 1 item or the entire store?

Or are you referring to the store banner?

[civic birch]

entire store

[limpid violet]

I can do it for you - just to confirm, are you sure about the reset? This will reset it completely

[civic birch]

yes i want to reset the store so it only shows the upload image button

[limpid violet]

Should be good to go now

[civic birch]

thank you

[carmine raft]

hello im still currently waiting on an email from stream elements on the first payout

[limpid violet]

Did you setup your payments portal account?

I see that you haven't. I also see that your payout was requested 2 days ago. Payouts can take up to 14 days to be processed and sent out @carmine raft

[stiff plaza]

Hi all, can anyone help me with an issue relater to stream elements store?

[faint jay]

What is the issue?

[stiff plaza]

I've claimed an item from a streamer. when I go to check out to pay for it my address is autofilled. If I try to change it it says This is the address provided by StreamElements Inc.. You can change it on the StreamElements Inc. site.

but it's missing the country, which is probably important

Is there a way to change my address somehow to a core complete one?

[faint jay]

The autofiled address can be changed manually during the checkout so you can enter the correct data including the country in that case.

[stiff plaza]

it does not show the country. that was the concern

but if I go back I can see that the whole address is selected

[lone sail]

Can you send me a full screenshot of the page you are looking at? That will better help me to be able to figure out what exactly is going on and how to get it fixed. DM so that if there is sensitive information, it isn't exposed to anyone else

[stiff plaza]

I think I have managed it. I went all through and at the end and my full address was confirmed

but was reluctant at first as the whole address wasn;t showing before I completed the order

it would be an idea to have that changed for anyone expeciencing this issue

Thank you for the support.

also looking at it the address is missing when I try to check out using Pay Pal

no country appears there

but all sorted now

thank you

[civic birch]

Can you only withdraw the money with Paypal?

[faint jay]

No, payout for merchandise profits can be done with multiple bank transfer options outside of PayPal.

[civic birch]

Ok good because I'm not the legal age to have a PayPal but the legal age to have my own debit card

[faint jay]

In that case you can coordinate that with your parents/guardian to provide the payment method

The system might not accept your data if you are below 18, even if you have your bank account already.

[civic birch]

So should I just ask my parents to make a PayPal and just ask them to transfer every time?

[faint jay]

They could provide a bank transfer option instead of PayPal.

When you turn 18 you can change the data in the payment system to your personal data.

[civic birch]

Ah ok, thank you

[twin flint]

So I took my merch store live, but it never displays anyy merch items on the twitch widget
I also can't change the color theme from the dashboard as it perpetually loads. Is this a known bug or am I an outlier?

[carmine raft]

@limpid violet ahh ok thats no worries then

[inland oyster]

my merch panels are not popping up

[topaz fern]

@inland oyster ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[idle pollen]

Hi I am unsure if this is the correct channel, but I was wondering if there was a way to enable SE Pay on my account. I am in the US and have over 100 subscribers as the criteria states.

[topaz fern]

@idle pollen ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[idle pollen]

My account ID is 62413a23b06cd12665fd93e3

and I have submitted a contact form

Thank you so much

[loud heath]

So Im currently trying to edit an item in my shop, everytime I get done editing it, it doesnt update. I even tried deleting it but it won't even let me delete it

any suggestions??

[loud heath]

I submitted a contact form ^^

[glass glacier]

Account ID: 6018587aa9f4485e59ded54e

Hy i have a problem with Merch Panel!
It doesn't matter how I interact with it, it doesn't seem to do anything. :(

Also Beanies? for everyone? as merch option soon?

[sinful forge]

Known issue with Panels ATM, we're working on it 🙂

[topaz fern]

@glass glacier ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[glass glacier]

okii :D

with the beanies I saw like a few tweets popping up out a CDP and early access merch stuff! so I was asking if it's planned to roll that out for everybody later on.

[craggy island]

thats the plan, our team needs to make sure everything works as expected first 😄

[glass glacier]

oh no, sure thing! nice to hear it gets added later! imma wait 💕

[loud heath]

Hello, I'm having a huge problem since yesterday, I'm trying to put a new product on my online store, and it loads continuously with the message '' updating your item .. '' it's been since yesterday morning that it's is in this state, even after trying to modify a product in my shop, it gives me this message without having the possibility of deleting these products which load continuously. I have to do what ?

[hoary whale]

@loud heath Try re-loading the page? Refreshing the browser or restarting computer.

[loud summit]

it's already done, we tried everything to load it continuously

[topaz fern]

@loud heath ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[loud summit]

what should i do with the link?

[glass glacier]

there you will find your Streamelements Account ID

it looks like this for example:

6018587aa9f4485e59ded54e

[loud summit]

ok then what do i do with it?

[glass glacier]

post it here! so the devs can fix your issue

[loud summit]

that's it ?

618bd43365d93a5750a67959

[worldly ginkgo]

how do i set the default color of a merch product?

[lone sail]

Right now, the way to do that is to create the item with only one color. Then go in and edit it to add the other colors that you would like available. This should make that first color your default one displayed

[leaden tinsel]

When I download the panel to display on my Twitch channel, the information has my old username link and the shirt that is displayed on the panel is of an old design. Any help would be appreciated. Also, the merch link is also my old username. I’d like it to be the new username.

[worldly ginkgo]

Thanks! FYI, editing an existing product to only have the one color, save and then edit to add the extra colors, works too. So no need to delete a product to create a new one 👍

[leaden tinsel]

When I download the panel to display on my Twitch channel, the information has my old username link and the shirt that is displayed on the panel is of an old design. Any help would be appreciated. Also, the merch link is also my old username. I’d like it to be the new username.

[abstract magnet]

Heya, my merchandise store was removed, is there any way I can put it back up? Or do I have to do it ALL over again :/

[leaden tinsel]

Is there anyway to reset the merch store?

Crickets in here

[high sky]

Any help would be appreciated here. I'm trying to upload a new range, managed to upload the mens shirt but anything I try now doesnt get added to the store, it just gets stuck on Creating Your Item. Any other action carried out just cancels it.

[lone sail]

Yes. If you send me your account ID in DMs, I will reset it for you.

The reset should fix the link to your new username. As for the panel, we are looking into this as I believe there is a bug right now preventing them from updating on a new design. However, resetting the store SHOULD reset your panel anyways

[leaden tinsel]

DM sent thank you 🙏

[lone sail]

So it looks like your store is still very much active, however it is with an old username. If you want a new username in the link, you would need to do a full store reset, which means yes, you would need to remake it again

[lone sail]

Can you send me your account ID? Likely a bugged item that is causing an error on the backend

[peak mantle]

I have just launched my merch, which payment method do i need for withdrawing the money.

[lofty shale]

Hi!
Please review this article in order to set up your payments portal account via your dashboard - https://strms.net/paymentsportal_dashboard

[peak mantle]

I want to set the merch panels, but they are not loading.

[lofty shale]

That is a bug we're currently investigating.

[loud summit]

I still have my worries on my online store, the problem is still not solved? It's been 3 days its becoming very urgent..

[high sky]

Yeah same here, Im trying repeatedly to upload new designs and still same issue

[pearl badge]

You were asked for your aaccountID yesterday and you didn't give it.

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[high sky]

Who? Me or Abby?

[pearl badge]

You.

[high sky]

I DMed Scalper but here it is again
5f8d769aa67779d8f65f62a9

[pearl badge]

@high sky @loud summit Your info is on the list of things for the devs to fix. Going to have to wait a hair longer.

Considering yours was sent in yesterday afternoon after devs hours Abby.

[high sky]

Okie dokie, its no rush, was just wondering what was going on

[hard plinth]

Hello, wanted to check if it was possible to pull a 1099 from completed sponsored campaigns if so where i can pull it

@faint jay 🙂

[lone sail]

I would recommend emailing our support for that information. This channel is definitely not the place to get that information 🙂

[warm peak]

anyone know when they will update with new stuff on merch ?

[craggy island]

soon(tm) - we will soon have some exciding news to share so be on the lookout in case you want to beta test 😄

[warm peak]

Yeah why not :p

[glass glacier]

beta test? 👀

[high sky]

Btw store is working great today, thank you for the help :)

[loud summit]

Hello, I'm contacting you for a new big problem which is starting to do a lot, my shop is more visible and when I go to editor, the shop no longer appears, is that normal?

[trail loom]

My merch panels won't load. I've tried 3 different browsers. Everything else appears to be working, except for this. I even left my browser open overnight, thinking maybe it just needed a minute, but it just keeps on spinning and does not load the images.

[glass glacier]

it's a known issue and devs working on it! I have the same issue.

[trail loom]

Gotcha. Thank you!

[dreamy spoke]

is there a way to choose what phone cases you want? as in my store currently has both but im not able to choose the models. I wanted to add in the Samsung S10 model but i cant find how or if i can

[loud heath]

I had the same question but I dont think they have an option for that yet

[dreamy spoke]

when i went on google and was searching about it before coming here, someone did have a store with that option though so im wondering if its just a beta feature or not.

[lone sail]

The cases we currently have set up for SE.Merch do have limited compatibility. It is something on our list

[lone sail]

I am not sure what you mean by that. Can you share screenshots?

[sick pier]

I had someone come to my Tik Tok stream today to tell me they love the hoodie they bought from my merch store, but there is no record of anybody buying any hoodies this year. Is there anyway to verify if an order was not recorded correctly. I thought at first I wasn't getting any orders recorded except when I buy my own, but a Tshirt sale just showed up for today.

[lofty shale]

Hi! I've checked and I can confirm there are no orders for hoodies this year.
Can you ask them when they placed the order or something like that?

They probably have it for a while (:

[summer nebula]

Ola, I've only just noticed that after I have changed my Twitch name the URL for merch is still my old name, how do I update it to be the new one?

[pearl badge]

@summer nebula at the expense of losing any added items I can have staff resetit.

[summer nebula]

That would be fine thankyou, its currently https://store.streamelements.com/admiralwhisker
but my twitch name is now "whiskah" it does show whiskah everywhere else except for the url etc

[midnight flare]

Could you please confirm your account ID? I will proceed to reset the store right away.

[summer nebula]

do you know where I find the id on the dashboard?

[midnight flare]

top of this page: https://streamelements.com/dashboard/account/channels

[summer nebula]

here it is:
5ba0f116b9fcb4cf985c254f

[midnight flare]

The store has been reset

[summer nebula]

awesome thanks so i just need to create a new one right?

[midnight flare]

Yes, simply log in and re-create your store. The name will update automatically to the one you currently have on Twitch

[summer nebula]

awesome thankyou

[nocturne patrol]

Hello, I made a sale for a twitch follower and I never got it registered in my Order History. The follower already has his order shipped and everything, but I didn't receive anything for it. What do I do?

I have the order ID and everything

[inland oyster]

ehy i have a question

hey

is there anyone on here that could help me

[glass glacier]

if you state your question, it would make it easier and faster.

because you had to wait for someone to ask you about your question. now I have to ask about your question and we have to wait for your response and so on.

[sick pier]

They just received the hoodie in the last few days from what I understand. I'll follow up with them after I review my chat logs.

[agile siren]

Hello, I'm connected to Se.Pay and it says Your bank details are being verified. This process takes up to 7 business days. This was early at the beginning of last month. I'm try to figure out how can I withdrawal my tips.

[topaz fern]

@agile siren ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[agile siren]

thank yoU!

[rustic trellis]

Hi helpdesk, I need to pause or stop my store. Please help.

[glass glacier]

Go to Dashboard, Revenue, SE. Merch and...

it's one way to do it, at least! Idk if there is a way to do it for the whole Store at once :s

take store offline :)

oh nvm! Go to settings in store and at the end u see

[rustic trellis]

Thank you, I thought I did my due diligence. I'm checking it right now

@glass glacier Got it, thank you so much

[median ginkgo]

Was there any update to my issue? I saw others with the same problem maybe there is a fix now?

[inland oyster]

i need help please

[topaz fern]

@inland oyster ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[fickle mulch]

Hey there, it looks like our developers are still working on this for you, when we have an update we will make sure to let you know. Thank you for your patience!

[inland oyster]

there is a certain thing on streamelements that is not dowloading

and was wondering if i could get some help on setting up because watching a video doesnt really help much

if some one could pernonaaly message me please ill be very grateful

[fickle mulch]

Please feel free to mention here what may not be downloading, you can always provide a screenshot of the issue if needed!

[dense rose]

Hi I just had a quick question for help, I dont know if its just a site thing but whenever I try to create a new hoodie merch item it doesnt seem to ever create and become published is it just in development at the moment or is there any other certain reason as to why? Im able to make other items such as hats, shirts, stickers and mugs but the hoodie item just refuses to publish

[slender shore]

Hi all! I was looking into possibly opening a SE Merch shop, but I have been in a loop of "SE Merch Store is almost ready" for a few days now. I filled out a support form on the site but haven't heard back

[red grotto]

Hello all, this is what I get when trying to add merch panel. I have tried every trick i know. Clearing cache, opening in a different browser.. the second picture is what i get when trying to open in new window. Any Ideas?

[lone sail]

Are you using a different design for the hoodie? or the same?

[topaz fern]

@slender shore ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[slender shore]

6196e52b249d522698137929

[lone sail]

We are researching the bugs with panel generation, not sure on time frame

[lone sail]

I reported the issue. It could take a couple days for the devs to get this fixed for you

[dense rose]

Its new but it worked fine being made to the hats, tank tops, and t-shirts but the hoodie seems to just persist in not loading

[lone sail]

Can you send me your accountID and the image in DM?

[dense rose]

I definitely can later

[red grotto]

Bummer I can't make hats at all. It doesn't give me that option

[livid bobcat]

Hello! I had an order for one of my hoodies and a mug about a month ago. The mug was received, but not the hoodie and the individual asked if I could find out what's going on. I can confirm the order was made for the hoodie, and they were charged for it.

[inland oyster]

could someone help me

anyone

[loud heath]

im having issues with making hats. whenever i try to create a new item the embroidery beta slide wont go away or give the option to close it

[glass glacier]

what's the problem?

[inland oyster]

I need help with the stream store because I don't know what to do

[hollow siren]

Your question is being answered in #helpdesk-twitch, asking in multiple channels won't get you answers any faster.

<@&364840891023622144>

No.

[loud summit]

Hello, third attempt to contact you, since last Wednesday, I have had problems, and since Thursday it has been impossible to go to my online store, it has a 404 error code and on my side when I want to edit it, it puts me a message as if I had to recreate an online store, is this normal?

[loud summit]

?

[faint jay]

Hi,

Is your store set to "online" in the SE.Merch settings?

[lone sail]

I have sent over the info to our devs, I think it should be and easy fix, just could take a couple days. I will try to let you know once it has been fixed!

[pseudo lynx]

HI, I HAVE A PROBLEM WITH SE MERCH, CAN ANYBODY HELP ME?

[hoary whale]

What's the problem?

[pseudo lynx]

i am creating my se merch store, i already almost finish but the link to acces to tjhe store for the people puts my ex twitch name, i need the link with my now name beacause if not my new audicience wont understand

[hollow siren]

Old name, new name, account id?

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[pseudo lynx]

5fc7df98772aa57415500fe0

[hollow siren]

Unfortunately, in order to change the name on the merch store, it will need to be deleted and recreated.

Do you still want to change the name?

[loud summit]

Thank you, and yes is online normally.. but it doesn't appear there is an error code and I can't do anything.. no modification.. I don't see it at all anymore

[pseudo lynx]

yes please

[faint jay]

Thanks for confirming. The store is now reset, re-creating it will give it the new channel name in the URL.

[jolly sinew]

Hey! Just wondering, where do I change my store URL? It's using my old username 😦

[lone sail]

A URL update requires us to reset your store. If you are OK with that (you will have to recreate your store), then send over your account ID

[jolly sinew]

awe man I've just finished it and only just realised 😂😂
Not gonna be hard to redo, will be fine! Where is my account id located? or is it just my username?

[lone sail]

https://streamelements.com/dashboard/account/channels

[jolly sinew]

602b97a41ca1f89b4d1710bb

[karmic lance]

Hello, my merch site is down. How can i fix it?

[hoary whale]

Sorry I was away

[lone sail]

reset complete

[topaz fern]

@karmic lance ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[karmic lance]

My Account ID is: 60734cddbe843684f89c1906

[jolly sinew]

Thank you 🙂

[loud summit]

I have exactly like him.. @karmic lance

[karmic lance]

what can i do?

[loud summit]

nothing at all I was just saying that I had exactly the same problem as you, my site has been closed for several days and I don't know why

[karmic lance]

maybe we contact the support

[loud summit]

I wrote here just before you.. do you think you should also contact directly on the site?

[karmic lance]

i write the support as an ticket

[pseudo lynx]

its impossible to put the prices of the se merch in euros?

[loud summit]

yes yes I did that too last week without any feedback from them.. that's why I wrote here..

[lone sail]

You don't have too, this is about the same. We just have to wait for devs to fix what is borking your store.

[karmic lance]

oh okay 😦

[pseudo lynx]

hey, mi se merch put me like for 2,3 hours that its almost ready... its normal because lasta time i done it a month ago was like 5 minutes

[topaz fern]

@pseudo lynx ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[pseudo lynx]

5fc7df98772aa57415500fe0

[loud heath]

when are hats being released

[lone sail]

Soon ™️

[loud heath]

like days or months

[lone sail]

I can't give too exact of a timeline, just in case, but it has been our big project to get done recently, and we are in the middle of a beta test of them atm

[stuck cave]

is there somewhere we can provide feedback for a merch beta item?

[pseudo lynx]

Since yesterday like that… what con i do

[topaz fern]

@pseudo lynx ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[deep fog]

Please send us your channel ID, this happen sometimes, very likely staff will reset your SE.Merch store and you will be able to start again :)

[lone sail]

Please be patient. I have already passed on your info to the dev team to get fixed. It can take a few days.

[lone sail]

You can message me 🙂

[pseudo lynx]

5fc7df98772aa57415500fe0

[frosty topaz]

do you guys have any plans on making hats hear soon, more specifically beanies

I am always wearing one and i think it would sell well on my channel i think it would be a very god product

Oh also, it says Iphone 11 phone cases on the merch store, the model doesn’t change when you switch to the 11, does the 11 phone case compensate for the camera?

[loud summit]

hello, I'm back after 1 week of waiting, is there any news for the shops that are closing for no reason?

[sinful forge]

No update yet, our devs are looking into it

[lone sail]

I am pretty sure it is on our list

https://twitter.com/DDS618_/status/1511418170392858634

✊🏿 DDS618 (@DDS618_)

Got to check out the new @StreamElements hat embroidery option last month! One of my favorite hats now! Will be coming up with more hat designs for the merch!

▶ Play video

Twitter · Apr 5, 2022, 6:59 PM

[languid wasp]

Seems like I'm also have issues with SEMerch not loading and store showing down. Account ID 5943480fa617e67a75e6f8ae

[sinful forge]

We're reported this to our devs

[cyan musk]

hii my SE.merch won't let me create new or delete products It's been doing this for the past couple of days where it will just infinitely load :(( here is my account ID: 5f4c7f014fba61384072fb95

[lofty shale]

Hi! I've passed this to our devs. Please allow them some time to fix it.

[charred mirage]

I thought i was the only one. Have exactly the same problem

my account id : 5e261a8f016ccde882f443e9

[lofty shale]

@charred mirage Passed it on.

[charred mirage]

thankyou !

[slender shore]

Thanks to the folks that got the shop up and running! Just another quick question if anyone else is running into this when looking at merch panels (not a rush, but figured would be cool if I can get it to work!)

[red grotto]

Yes, mine looks teh same

they say they are working on a fix

[karmic lance]

Is there a way to make caps in the shops?

[grand turret]

Hi i just went live with my merch store and someone had already bought a shirt. Yay! But im just worried because i have my tipping page setup to my Paypal and i dont recall the merch section asking where to direct payments. Do i have to wait for the order to process to see a payment in paypal or do i need to do this SElive thing? Thanks

[sinful forge]

Soon ™️

[sinful forge]

Revenue > SE.Merch > Payments

[grand turret]

All it says is order history and the amount of money that ive made which is 0.00

[sinful forge]

It can take a bit for the purchase to populate. if it was purchased in the last 48 hours, wait a few more days and it should show up there.

[grand turret]

And then how do i know if the money goes to my paypal? I never had to set anything up except for my tipping page which is unrelated

[sinful forge]

There is a $20 minimum withdrawal. When you reach it, then you will receive an email to set up your payment portal where you can link a bank or paypal

[grand turret]

Gotcha! Thank you!!

[rugged dew]

This was happening to me a couple weeks ago idk what happened but it randomly fixed itself for me at least.

[loud heath]

Hey yall so Im having a bit of an issue

my merch is the right size

but when I pop it into the sticker customizer it gets really blurry

what do I do? Is there a way to fix it?

and is there anyway to have the image cut perfectly instead of there being like the white background?

[loud heath]

help ;A;

[rancid compass]

I had a store but kept having an item updating for a very long time. Every time I get in it, same thing, even if I try it next day. I did a reboot of the store so I can start over and now it wont even create the store for me. Not sure what is going on but trying to get some help from stream elements please.

[lofty shale]

@loud heath Which design looks blurry on the sticker?
The one created looks good.
These are 'kiss-cut' stickers, they will be cut about 2-4mm from the edge of the design.

[lofty shale]

Hi! Which browser are you using?
Can you please give it a try while using Chrome/ incognito mode?
If you still cannot create the store, let us know.

[rancid compass]

Using Chrome now and it is still just sitting on the "store is almost ready" screen for 30 minutes now

[hoary whale]

Try refreshing the page

[hoary whale]

Or cookies

[rancid compass]

Already did that. Dumped the cache and all.

TBH I have been dealing with this for a few days now and threw in the towel and got on here lol

[hoary whale]

Maybe try restarting the computer?

[rancid compass]

Done that too. LOL

I believe its on stream elements end after everything I have already done.

[rancid compass]

Umm ok stream elements is that all the help I am getting from you? Thank you @hoary whale for your tips ✌😁

[hoary whale]

Lol

[hoary whale]

Yeah sometimes it takes a little bit of time for the people to answer the questions

[rancid compass]

Oh gotcha... a little impatient cus been dealing with this for 3 days now lol

[slender shore]

If it's the "Store will be ready soon" thing one of the staff will tag ya and ask for your SE ID and they can help on their end to fix it and get it going correctly

[hoary whale]

OH wow

[rancid compass]

Yeah that is what's going on. I upload logo and just sits there saying will be ready soon and nothing.

[hoary whale]

@rancid compass Huh

Hmmmmmmmmmmmmmmm

Do what JLo said

[twin parcel]

Hi , i have a problem , my front end products don't match what's in the actual store. Someone please help!

[maiden warren]

Hi, just made a mistake on an order to wrong province. How do I cancel or change this? thanks

[glass glacier]

you can allready post your Account ID here! It speeds up the process!

[trim tinsel]

Question, when I go to the merch tab for marketing, the Merch Panel section never loads, is this a bug or just something affecting me?

[glass glacier]

it's a known issue and the devs working on it.

[trim tinsel]

Awesome, thank you 🙂

[rancid compass]

Account ID? Is that a special number or something cus its linked to my twitch is my name here.

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[rancid compass]

624f879b666ba4688da4fffa

[twin parcel]

Hello , can anyone help me with my problem?

[glass glacier]

what is the problem?

[twin parcel]

my front end products don't match what's in the actual store

What's loading up with the URL seems to be my old Twitch merch page

And i'm on Trovo now

[twin parcel]

@glass glacier Do you have any ideas about this?

[glass glacier]

sadly I personally don't :(

but there are helpful people here :)

[twin parcel]

Ok cool

So if anyone here knows why the backend of my store is different in content to what's actually being sold and let me know , that would be awesome

[hollow siren]

I believe the link for the Trovo store and Twitch store will be different.

[lone sail]

Correct. They are separate accounts and will record events separately. If you want to use your trovo account for the store, make sure to grab your link from your trovo account's dashboard

[twin parcel]

I have tried to make the chat and timer commands from the merchant area and it's not allowing me to click the button and the commands seem to already be there

The Add command & Timer button is greyed out

This is on my Trovo account on SE website

@lone sail could you please read my replies?

[lone sail]

Can you be more clear what you are attempting to do? From what you said, the merch command already exists, so if you want to make any changes , you can do it directly from the Chat Commands part of your dashboard. Same with the Timer

[twin parcel]

Well in the Chat & Timer Command in the Marketing section , i'm trying to regenerate the correct links for the respective commands and the Add Command & Timer option isn't available to me , and the links in there have been deleted . I don't see why the option to create new links is greyed out as per my gif image above. So i think something is messed up with my Trovo account as it's calling in my Twitch Merch Store. I'm not sure if i can explain this any clearer.

Furthermore , i cannot make any changes to the now deleted links as i don't actually know what the correct merch URL is for my Trovo store.

But the button being unavailable is quite odd indeed

I've also tried 2 computers to try and add / readd the links and text but to no avail.

[topaz fern]

@twin parcel ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

Grab me your trovo account ID so I can have a look

[twin parcel]

60c7e5a8d502e9483791e327 Is this what you need?

[lone sail]

yes

[twin parcel]

Good Luck hope you find the issue that's at cause

[lone sail]

For the link, you can follow the "Go to store" link in the top right of your SE.Merch Dashboard. If you want, I can manually make the command and timer for you, or you can do that how you want it to show

[twin parcel]

Is there a reason for the Create option to be greyed out?

[lone sail]

I am guessing that it is a residual bug from when this page was set up (probably put in to prevent errors from people trying to create these messages over and over again)

[rancid compass]

Ok I have asked for help over 10 hours ago ... someone going to help or do I need to show my way out and go build one up in Streamlabs?

[lone sail]

Sorry, someone should have replied after you gave your account ID. Are you around ATM? since your store is stuck in the creation process, I would love to try something

[lone sail]

tagging, since I forgot to in the reply

[lone sail]

I have attempted a fix, if it is still broken, tag me and I will send it to the dev team for the fix

[rancid compass]

I am here... catching up on the messages

Ok will do thank you

Ok from my last message to this one it has been sitting there saying store is almost ready.

[rancid compass]

Still saying almost ready

[loud heath]

So anytime I upload them they dont seem to be working correctly unless I zoom way in. On top of that I cant replicate the size for all the different variations of the drawing.

[calm comet]

Hello! I ordered an item, it never came. I submitted a ticket and they sent me the wrong item. So I need assistance asap

[hollow siren]

Do you have a ticket number?

[calm comet]

#fnljH_VqQ_uXsjTGU5KHRw here’s my order number. I submitted a ticket for non shipment and then I got an update saying the correct item was coming. Then I received a tank that was not it

I can send a picture of the shirt and a picture of the email that says what it should be

[frozen latch]

Do you happen to know what email you used to email us? Trying to find your ticket now but don't see anything with that number (a ticket number would be perfect).

[calm comet]

There was no confirmation email for the submitted ticket. My email is [e-mail]

[frozen latch]

I don't see anything for that, would you be able to send one again?

[topaz fern]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[calm comet]

You’re joking right?

I need a refund this a joke

And the link is a dead link it says this content might not be available

Or I mistyped the url

[lone sail]

We recently updated the FAQ, didn't update the shortened link. Adding that to my list. I will get to the rest in a second, including that refund. Just need to make sure I have everything noted down

Ok, here we go

Can you email me pictures of the "replacement" you received? I will DM you my email. I will be submitting your refund as soon as I get those

[calm comet]

I have two emails confirmation and then when it was shipped. More than 3 weeks separating the order and then being shipped then the item was not as it should have been. What’s the email

[lone sail]

Getting a replacement shipped out is pretty standard on our side: we have several tools that automagically make a "new" order with our vendor with all the same information and images. What I suspect happened with yours was super bad luck: Occasionally packages get mixed up and people get someone else's order (meaning someone got your item and is just as frustrated). Normally this doesn't happen on replacements, hence REALLY bad luck.

[calm comet]

I get it

But having to do another ticket no

Especially when you can’t find the first

I placed an order to support a friend and it’s been about a month

[lone sail]

Should you purchase in the future, replying to the old email chain is the best way for our team to be able to have all this information at hand. Discord just doesn't allow us to track this back at all, making it super difficult to assist here

[calm comet]

There was no email I went to the FAQ found submit a ticket and was never responded too

[lone sail]

I will be digging for the old ticket chain, it will just take me a bit of time

[lone sail]

Can you also send me a screenshot of the sent email with date stamp? I have had reports of this in the past, but I need more proof to take to our ticket system vendor to figure out where the black hole is. If we missed yours, how many others have we missed?

[calm comet]

I need an email to sent these 3 screenshots too

[lone sail]

I DMed you that address

[rancid compass]

Ok getting ridiculous. I messaged 5 hours ago that the store is still not loading and not getting a response. Come on now my patience is getting really thin here. Last time I am asking to get it fixed or I will just take my merch to streamlabs. We are now past 24 hours since my first request for help.

[lofty shale]

Your details have already been forwarded to our devs.

[dapper quest]

So I had a question about S.E's Merch Panels - the panels have an outdated logo on them but I can't figure out how to specifically change the way the merch panel looks - any ideas?

[random frigate]

Just received a tshirt for myself to see the quality and there is a gray background behind the transparent image I used

[pearl badge]

@lone sail ^^^^^^^^

[loud heath]

copy pasting since i havent gotten an answer back

Hey yall so Im having a bit of an issue
[9:41 PM]
my merch is the right size
[9:41 PM]
but when I pop it into the sticker customizer it gets really blurry
[9:41 PM]
what do I do? Is there a way to fix it?
[9:41 PM]
and is there anyway to have the image cut perfectly instead of there being like the white background?

[lone sail]

This is a current bug and on our to-fix list

[dapper quest]

Bless

[lone sail]

Contact our support and we will have a replacement shipped out asap

[lone sail]

The pixel dimensions best for stickers are 825x1125. If your design is showing that the pixel density is too small, it is likely that it is smaller than that. As for the cut, it will be kiss cut around what ever pixels are non-transparent.

[loud heath]

Im not sure if Im following completely. When I put the image in. It is blurry, when I increase the size the blurryness goes away. But I cant replicate the same size for the different variants

[loud heath]

forgot to click reply

[lone sail]

I'm not at my computer now, but if you DM me your account ID and the image, I will give it a shot later tonight

[loud heath]

Sure how do I find my account ID?

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[loud heath]

AH i see

ty

hi! ive made a merch store and one of my friends is trying to purchase, and its not working even though all of their info is correct. it just refreshes the page, with no explanation or order confirmation. what does this mean, & is there a fix?

[lone sail]

Could you have them reach out to support with screenshots of what they are seeing? They can email to [e-mail]. my guess is that it is possible one of the items they are trying to checkout with could be out of stock, but it will be easier to know when we can see what is happening

[loud heath]

yeah thanks

[loud heath]

should they cover their card info

[lilac bobcat]

im experiencing the loading of death as well on the merch creation

[topaz fern]

@lilac bobcat ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lilac bobcat]

606770303fdf1da0f8d61b23

[sinful forge]

Reported to our devs

[unborn furnace]

I have a time sensitive question regarding a sponsorship campaign. If I wait the weekend to have it answered I will only have 4 days left in it by the time its answered. What is the best chat for this?

[topaz fern]

@unborn furnace ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[unborn furnace]

As i mentioned that form will take more than half my campaign time to get an answer

[sinful forge]

Once you create the ticket, post the ticket number and we'll look into it

[unborn furnace]

tysm normally we have like 30 days for a campaign but this one is only 7

[sinful forge]

We're at a really fast response time right now but i'lllook at this issue right away

[unborn furnace]

#212769

basically the promo code isnt being applied to the cart and all we have is a referral link rather than a code

[pearl roost]

This is coming from a streamer setting up the store for my channel, i'm trying to get the Merch Panel for my page and it won't load/let me download the color of my choosing. Not sure if I'm posting this in the correct place, thought i'd try anyways

[amber ferry]

not sure if this is the right place to ask
Recently, a streamer I'm editor for has been considering options for merchandise and making the transition to using OBS.Live makes SE a favorable choice.
It would be awesome if there is the option to have a logo printed on one side and an image of choice on the other side, all I could find on this regard is that it is in the works (see link provided).
Is there any updates on this ?
https://streamelements.helprace.com/i1962-double-sided-merch

[lone sail]

Do you have the specific items in your store as are posted in the pinned messages for the panels? If you don't, make sure to add them. If you do, then you just found a bug on our list to get fixed

[lone sail]

We don't currently have multisided printing, but it is on our roadmap

[pearl roost]

just looked at the pinned message and saw that it requires me to add red and white for the sweatshirt, black and white shirt, and a mug. just missing the specific color options. My fault for not checking there first!

[rancid compass]

So far my store still wont create. I have been waiting but have not heard from anyone in email or any other type of communication. Giving this 2 more days and I will just make all my stuff in Streamlabs. When I do that, every single person I help get affiliated on twitch, I will NOT recommend stream elements but guide them to streamlabs. You guys do remember that every time we sell something, you are making more money off that sale too!!!!

[pearl roost]

Alright, Panel is still not allowing me to download at all. Images for the panel just wont load on the site. Did the color changes and all. Must be that bug that was mentioned

[merry dome]

I had changed my twitch channel name, would it be possible to get my merch reset again so it shows the correct name?

[pearl badge]

And you're fine with losing anything you may have added already?

[merry dome]

Yes

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[merry dome]

5eaf6d8c1e7c1f9ed0759cbe

[pearl badge]

And your new name is shown everwhere else on the website?

[merry dome]

Correct, should be HeraldJakobs

[pearl badge]

1 sec

[pearl badge]

And fixed.

[merry dome]

Thank you!

[lone sail]

I may have not been clear, but this fix was going to take at minimum 2 days. When you reported it, our dev team was already off for the weekend and I did what I could to try to get it fixed. It does take time, patience is a virtue.

[rancid compass]

Ok that is all good but how about telling us that. You make people feel like they are ignored. Felt that way when nobody responded till I said something and was told to paste an ID code. Ignored again after giving my code and again after saying something on here just to find out that it was give to devs. Then nobody contacted me after that till I said something again. Its lack of communication and not patience so dont preach to me about patience. Communicate to us!!

[thin sphinx]

How does one gain access to the hats in the merch store?

[hollow siren]

I don't believe anyone else is being added for hats at this time.

[pearl badge]

It'll be released soon anyways.

[thin sphinx]

Le sigh! How soon? 😁

[pearl badge]

No ETA tbh but actually soonish.

[thin sphinx]

I see I see... Okie dokie

[glass glacier]

dude, threatening isn't a really good form of communication on your end! So don't preach about communicating! We're all human! So please, be patient.

[rich wedge]

So I withdrew money thinking I had setup SE Pay but I didnt apparently have SE Pay attached to my SE Account. I think I attached it to my account but now it says I have no money to withdraw and... Im just very confused. Any help with SE Pay would be lovely, TIA ❤️ I double checked my bank and Paypal to see if the money went there but I cannot find where it went at all.

[topaz fern]

@rich wedge ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[glass glacier]

oh oops! ignore that 😳

[rich wedge]

Ok I was like that is just information on fees haha

[glass glacier]

I'm newbie sry xD

[rich wedge]

No worries, I appreciate you trying!

[topaz fern]

@rich wedge ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[glass glacier]

there ya go! :)

[rich wedge]

Omg I found my login after I emailed them rip lol

I think it's just confusing because the SE Pay website is a whole other entity and the website isn't an SE website. They just have a portal.
Anyway, I worked it out lol!

[glass glacier]

So you found the donation and you can withdraw it and so on?

[rich wedge]

Yes, haha

[glass glacier]

Nice! that's the best outcome! haha

[rich wedge]

Somehow my SE Pay account got disconnected from my SE account and so when I withdrew the money, it still went where it needed to go I just couldnt see it til I reconnected the two accounts

RIP me for panicking lol

[glass glacier]

It's all good to panic when money is involved! especially when it is a donation. Glad everything worked out 💕

[rich wedge]

Thanks again for the help!

[glass glacier]

youre welcome :)

[charred mirage]

what is usually the waiting time to get ur shop fixed to add more items and stuff ?

[toxic anvil]

Hey do you need a PC to edit nd or change or add your twtich logo & merch items? Or can this be done on your phone?

[lone sail]

It can take a few days, depending on when the devs are able to get in to fix it.

[lone sail]

It can be done on your phone, but we do recommend larger screens as it does make the process easier

[charred mirage]

ah okay, for me its now 4 days already

[toxic anvil]

It dont give me options to add and or change my merch logo & items says mobile not able to

Im trying to add my merch logo to my merch and also add another item but says we cant edit on mobile

Like i wanna take the old merch LOGO off and add a new one

On mobile it dont give me the option in setting to reset store even hmm any ideas?

[lone sail]

weekends don't count. It should hopefully be fixed soon though

[lone sail]

can you show me a screenshot of what you are seeing?

[toxic anvil]

Cant add merch on phone?
And I dont know where to go to add nd or change my merch logo to a new one?

[lone sail]

thanks. as a workaround, you can click the triple dot and request the desktop version of the page. Again, we do not recommend this as editing merch on such a small screen like your phone may not give great results

[toxic anvil]

Ohhh okay let me try it

Ya says this still

There has to be a way on phone to change my logo and add merch items

[lone sail]

It looks like there was a limitation put in place due to the editor being more client side. Unfortunately this would mean that you would want to try to do this on a desktop or tablet, or laptop.

I tried on my personal phone, S21 ultra in chrome and got the same results.

[toxic anvil]

Hmm so means i cant add my logo or add any items until im on a pc or tablet?

@lone sail if so either way I appreciate your help just wierd how I cant do this on mobile its just a added logo and item hm

[lone sail]

I know it may seem weird, but there are reasons for these limitations. We wouldn't do this thing without reason 🙂

[toxic anvil]

Ya its okay so means laptop or tablet needed to further update logo & add items?

[glass glacier]

yes

[slender shore]

Is there a way to have a print on both the front and the back of something? Just out of curiosity>

[sinful forge]

Not yet! Soon ™️

[slender shore]

Cool! Thanks for the heads up! Def something to look forward to! (Esp hats, I'm a sucker for those haha)

[severe roost]

Hi everyone, I am trying to set-up my merch store, but for some reason I cannot update the default T-Shirt product name. When I change it, it just gets stuck on an infinite loading icon. I can add another T-Shirt and name that one what I want, but it then doesn't allow me to delete the one that I can't change name on. Well confused lol

[toxic anvil]

@lone sail & @glass glacier I appreciate your help least I know now thanks again for your time aswell

[heady pewter]

Hello there, my SEMerch store in the dashboard is not loading while all the other tabs are loading fine. The storefront is also not working, it says "the store you're looking for is not available at the moment. Check back later." Please help! Thank you in advance.

[normal aurora]

Hey there! I recently changed my twitch username, but my merch store hasn't updated the name. I can't find a setting anywhere to do that. What should I do?

[red grotto]

Keep in mind the store is in BETA so it is not perfect right now. There are plenty of bugs. Submit a message also on the website.

[true creek]

hey so i need someones help i ordered merch on March 30th and its now the 11th and usually i have it by now is something going on

[topaz fern]

@true creek ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[thorn cloak]

Click the ❔ in bottom left > merch support

[topaz fern]

@heady pewter ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

To update the merch store URL, we will need to completely reset your store so it can generate a new URL. If you are OK with this, please provide your account ID and tag me and we will get it reset for you

[normal aurora]

Oh okay! Do you mean with account ID my nickname? Or is there a numeric ID I can find out somewhere?

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[ember chasm]

I think im having the same issue... i withdrew but no idea where it went and was told that I needed to check with my bank by SE help.

all im seeing on my end of the SE Pay is that it was withdrawn...

[rich wedge]

@ember chasm when you get your first chunk saved up they invite you to a third party website where you setup where you'd like your money to go and you have to link it to your SE account. It's kind of a hassle if you don't make enough $ regularly selling merchandiseby because it's easy to forget.

[ember chasm]

i had it set up before hand and never had an issue withdrawing till now

dont even know where to verify the bank account on it

does it disconnect if not used regularly?

what is the 3rd party site for SE?

[normal aurora]

Okay thank you for the help!

Here's my account ID:
605c7562df421320cdab9081

[lone sail]

If this is about SE.Pay, you are better asking in the helpdesk related to the service you stream on. Merch Payouts are processed differently than SE.Pay

[lone sail]

It has been reset

[normal aurora]

Much appreciated kind sir 🤟

And yeah, can confirm it is indeed reset! Awesome. Thank you so much!

[normal aurora]

What is the best browser to use for the Merch store?

Firefox is apparently not very good

[thorn cloak]

Chrome

[lone sail]

Chrome

[normal aurora]

Okay will give Chrome a go ( )

[ember chasm]

I understand that but i havent been getting anywhere with anyone in regards to where my money went. They told me to contact the bank and the bank is telling me that they cant track anything that hasnt been sent and to reach out to SE Pay. Basically getting the its not us its them bs. I need to verify the bank info for SE but NO ONE WILL GIVE ME the location to do so.. It is frustrating and a LARGE chunk of money that is unaccounted for.

I need this elevated beyond the help desk as they are not responding or directing me to where I can locate information. I need to know what the website /portal is for SE PAY. All i see is on the SE Pay tab on the Stream Elements website. It only shows me current balance /prior transactions and when you click the need help link it is broken.

[topaz fern]

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[ember chasm]

that does not help..

[pearl badge]

That is the only place it can be done.

We do not handle that info here.

[ember chasm]

then please direct me to some one else that is above them

or give me a phone number

im tired of getting passed back and forth with no true fix to my issue .

This is HUNDREDS of dollars missing and cant seem to be traced by either side.

how do you guys not have access to the portal that they use or have a way to contact them directly.

other than submitting a ticket.

[pearl badge]

You will be getting a reply from the ticket. Due to privacy reason it is not handled here at all.

[ember chasm]

They basically blamed the bank

and the bank is blaming them

so there has to be someone higher up here that has some sort of access or can direct me to their actual portal so I can verify what they have other than what I see on the Stream Elements Tab.

[pearl badge]

You are getting a reply on the ticket.

It is not something we can handle here.

[ember chasm]

that is the issue.. im not getting a reply at alll.

[pearl badge]

....

[faint jay]

Hi,

Sorry, our response time for tickets is not as fast as usual. Sent you a reply in the ticket with additional information.

[ember chasm]

That is not going to work..

[faint jay]

We have to discuss the SE.Pay related topics in the ticket, this contains private information that does not belong into Discord.

And i have provided an update about the transaction there.

[ember chasm]

I understand and replying there but that is very vague and not what I asked for.

not sure why you cant give me a link to verify the info of my personal information to make sure that it was sent to the correct place.

[faint jay]

Short: full transaction data including a PSP reference code was provided, this is for your bank so they can track the transaction.

Your SE.Pay account is fully verified

So please check with your bank about this transaction and let's continue with the ticket, since we are in a public channel that is also for merchandise questions.

[ember chasm]

okay and again why can i not verify my own personal information

others mentioned a 3rd party portal... how hard is it to send a link for me to sign in myself and verify it.

There is not option that I can see to do this on SE website.

[faint jay]

This is not needed anymore, your account is fully verified already.

[ember chasm]

ALSO as others have mentioned. The need help link is broken.

How would you know if its the correct information?! Only i can verify my own info....

[faint jay]

I can see the status of the account - it is fully verified.

[ember chasm]

AGAIN HOW DO YOU KNOW IT IS MY CURRENT INFORMATION

[faint jay]

It is not about the current information, the system shows that all checks for personal and bank data have passed. And your ticket was about a transaction.

[ember chasm]

yes about money that is unaccounted for that you sent off somewhere

THAT MY BANK CANT TRACK because they havent recieved it.

[faint jay]

This is why you got the full information about the transaction.

[ember chasm]

why are you so cagey about me verifying my personal information to make sure that it is correct.

and denying me the right to do so.

[faint jay]

Let's move to the ticket as this affects private information - i promise a swift response there.

[ember chasm]

Is there not a portal that I can login to?

[faint jay]

No, there is not, it is a system that we support, this includes changes of bank accounts and personal data. There is no portal to access it directly.

[ember chasm]

Then how do you know that my information is correct and how would i go about making changes if it is not.

This situation is becoming very shady.

[faint jay]

Answering the ticket now, please continue there as this is not the right place.

If you need to change the data for SE.Pay - this is done via the ticket, we can reset or adjust the data. As you can imagine, this is not something that can be done on Discord.

[ember chasm]

i understand that but im not going to send an email to a ticket with my personal info

there should be a portal or some website where I can verify and adjust it.

[faint jay]

And you do not have to now, but this is how the system is set up - we handle the information via emails and this includes personal, bank and company data. The system is fully integrated on our end.

[ember chasm]

No ... that is not okay. Personal information like that should not be sent via email. Especially if it can not be encrypted on both sides.

You should have it go through your website or as it did when you first register.

[faint jay]

We do have links to update both personal and bank data directly. This is integrated, but as i explained - not needed as your account is currently fully verified.

I have replied to the ticket, please continue there. This is a merchandise specific channel.

[ember chasm]

I have replied back and this is not okay... you sent me my bank info that way and I do not approve of my info being shared that way . This is very faulty.

It is shady that you wont allow me access to see it for myself or be able to update or change it on my own in a portal / SE website.

[lone sail]

I understand your frustration with this, but please send this all in the ticket chain, or make a new one. This channel (which this is my third time mentioning it)

is not for SE.Pay

[ember chasm]

is this your second account?

[lone sail]

We can make sure that ticket gets into the hands of our SE.Pay specialist, who can help address your concerns.

[ember chasm]

unfortunately you do not have a channel for those to be dissussed on SE PAY concerns. I litterally searched a someone also having an issue and replied to them

[lone sail]

Please rethink your attitude with me. I have tagged you twice in the past to take this to a different channel.

[ember chasm]

The only person I talked to in this is Chronic... so not sure why you are coming at me attacking.

[ember chasm]

I was asking if you were one in the same.

[lone sail]

You replying to me asking you to move to a different channel

[ember chasm]

Ah that was a ways up and someone else stepped in.

[lone sail]

So please, take this conversation either to a Ticket (where it is much more private for financial information and where we can get you to the right person), or take it to the Helpdesk channel related to the platform you stream from

[ember chasm]

This whole system is quite faulty and concerning for how personal information is handled. Again you do not have a specific channel for SE PAY issues. I came to this channel because someone else was assisted with the same issue I was having.

apologies.

[lone sail]

If you are ever curious, Support members and myself are all listed in our Staff page on the website. Including our discord names for reference.

[pearl badge]

https://streamelements.com/team

[heady pewter]

605f75bb898de7dc17bf024e

[heady pewter]

I’ve already submitted a msg on the site, no response as yet.

[normal aurora]

Also this probably gets asked a lot but browsing quickly I wasn't able to find an answer.

Is there any plans on adding beanies, hats, gaiters to the store anytime soon™️?

[glass glacier]

beanies and hats, yes! There are currently in the beta! :)

[normal aurora]

There are?

Not for me there isn't yet though. Just a button with hats / beanies but no option to add them to the store yet. I guess only for some?

[glass glacier]

for now, yes! "closed beta" sort to speak" to see if everything works as intented :)

[normal aurora]

Ah okay, but very nice to know they are indeed coming!

Thanks again! You have been a blessing today

[glass glacier]

there are some nice pics on twitter from some in the beta, if you interested! :) I myself am pretty stoked about it too!

[normal aurora]

Oh yeah!? I'll check it out thank you!

[glass glacier]

SE just tweeted something about it! They are listening XD

[normal aurora]

Lastly (for now) - any way to get the example panels to show up?

They are broken in all the browsers atm so they are probably getting some development done I imagine?

[glass glacier]

that's a known issue and the devs working on it, ye!

[normal aurora]

Alright yeah figured!

[warped pivot]

for some reson my store dose no asapt paypal or card.

[lone sail]

Hey! Can you send me a screenshot of what you are seeing? Please include the entire page including address and item information as it will help us figure out what is the problem.

[muted lagoon]

I tried to create a new merch, but it seems to be stuck in “creating your item”. The account id is 604d2f78920fecaabbaffce7

[lofty shale]

Hi! I've forwarded your details to our devs.

[cobalt cloak]

Hi! I'm trying to create a mug merch. When I make it, the picture is big and covers alot of the mug also in the preview. When I check it out in the store, the picture on the mug is super small... Will it be big or small on the final product?

[quiet reef]

I've been trying to create my SE Merch Store for a month now. I've been experiencing the same bug with creating a new merch item(s). I click on "Get started" upload a design and then click on "save" or "save and publish" and then it loads into the homepage of the SE Merch without the product(s) being displayed.

[topaz fern]

@quiet reef ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

Also, can you DM me the image you are using? This one is not the normal bug we run into, so I will need to do some digging to see what is happening

[quiet reef]

Account ID: 5eea67a78402210af8ae7420

[lone sail]

Don't forget to send me the image of what you are using so that I can test it 🙂

[quiet reef]

I sent the DM Request

[muted lagoon]

I forgot to mention that I mod in this channel, with full controll. Dont know if that has something to do with this..

[thorn cloak]

Only the streamer can do merch things.

[quiet reef]

Discord says there is a problem uploading it

[muted lagoon]

Ok, thanks for answering. Havent seen any place this is mentioned. I can create the merch, only the publiching that stops and my design are stored under my uploads. Is there any way to download my design so I can send them to the streamer?

[pure cradle]

Hi everyone 🙂 Is this a good spot to ask a question about a merch order?

I had a weird situation with one of my orders and I can't find any kind of page that deals with transactions/orders

[warped pivot]

it shows a spining whell and it does not go threw on pc and on moble phones and i have a link if you wont to see your self

[lone sail]

As I said, I will need a screenshot of the page with the information I asked for so that we can try to replicate it on our end

[warped pivot]

Discord says there is a problem uploading it

[granite reef]

id love to know if you guys have attempted to solve the issues for the merch store and international shipping?

[granite reef]

file is probably too big

[carmine crescent]

Man I was really hoping that uploading the image would solve picking out the colors for the hats. Can't get exactly what I want because my logo has too many colors :/

[granite reef]

for a logo to be truly professional, it needs to be recognizable in black n white

black hats might be the solution?

[knotty fox]

Hello! Anyone that did a sponsorship for Raid Shadow Legends from strealements Sponsorship?

[loud heath]

how do i turn Embroidery
off

[lone sail]

I am not sure what you mean by that.

[lone sail]

This is not the channel for this question. Please ask in the helpdesk related to your streaming servce

[gleaming trellis]

@lone sail I don't know if I'm in the right place, but I need the big reset button hit on my merch page so the URL will update to the new screen name

[topaz fern]

@gleaming trellis ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[sinful forge]

Also, if we do this @gleaming trellis, then all the designs will be gone

[gleaming trellis]

Yes, I know 😦 but I need it updated. This is the price I must pay lol the ID is 5ecdb40c8d27db1b151cafd8

[sinful forge]

It is done

[gleaming trellis]

You are my hero. thank you so much

[sinful forge]

Best of luck with the redesign, i'm sure it will be great

[loud heath]

hey i seen the update for merch to make hats and stuff but Embroidery is ruining my art is there anyway to turn it off?

[lone sail]

No, hats are only available as embroidered. We recommend reviewing the Embroidery FAQ and preparing your art accordingly.

[carmine crescent]

I think an embroidered patch would go over better then the embroidery straight into the hat
Also the color selection is just so off putting
I had my logo simplified with colors and details for testing and it is just very weird looking

[shut plover]

Is there a gamer merch design rule im unaware of that says you can only print to the front or back of a shirt, but not both? Just wondering because SEMerch seems to be the only company I can find on the internet that does merch this way, thought maybe its a gamer thing.

[sinful forge]

Soon ™️

[unkempt gale]

hey uh... is this normal?

its kinda cutting out for some reason

not even in the preview it shows complete (it looks really good tho!)

[fading wadi]

I saw in the notes on making the hats to order one as a preview to see what it looks like compared to the digital mock up.

[unkempt gale]

i tried again like 10 mins ago but it seems to be fixed now

[mossy stag]

Hi, can I make a suggestion for the merch design store. Can you give the option for the user to be able to duplicate an item so if the user wants to create variations of the same item, they don't have to design from scratch (which might mean placement and sizes of logos, etc, might be slightly different).

Maybe in the dropdown in the bottom right of the item

[lone sail]

we have certain limitations preventing multiple print locations. But, that is something on our list to fix

[lone sail]

Once you get into the editor on a new item, your design on other stuff should be available for you to drop onto this new item

[warm solstice]

i am having a massive issue where my viewers buying my merch are not happy at all!!!! you cant even make out my logo. does stream elements not look at their products before sending them out? this print quality is horrible can the person that bought this "not me my viewer" get a replacement?

[lone sail]

Have your viewers reach out to our support team with these pictures and their order number (either replying to their confirmation emails or emailing [e-mail]) and we can get replacements for them

[mossy stag]

Yes I know that much but for me, I have 4 different Twitch emotes that I want to put on to merch. I design one item (t-shirt for example) with one emote. I want to design a new t-shirt with a different emote so I have to make sure the emote is in the exact same place and exact same size, etc. Currently, I'm just roughly guessing that they are the same but I'm a stickler for accuracy and detail and want them to be identical sizes and in exactly the same place.

It would be good if you could duplicate the item with each individual image in it's place and then add another image and place it in exactly the same spot as the old one (and then delete the old one/layer).

[lone sail]

Ah, that is a very specific use case. For that, I would recommend photoshop. You can set up a template file and easily see all the same size.

We are playing a very dangerous game of what cool features we can add without making it overwhelming

[solemn knoll]

Hello.

Can someone help me with auto-generated merch panel? It only shows one item and i can't do anything about it

[lone sail]

If you check the pinned messages, there is one that shows the items and colors needed. If you have those, try resaving them to see if the panels generate (there was a bug fix released this morning that should hopefully help)

[solemn knoll]

i'm sorry but i can't see anything about it

[warm solstice]

Ok thank you I will pass on this info to them

[lone sail]

need to have these items and color choices active:

• White + black shirt
• White + red hoodie
• Mug

[mossy stag]

Good shout... design it all in photoediting software in terms of positioning and scaling, etc, and then just import one image into the SE merch editor 👍 👍 👍 👍

[cobalt cloak]

When will I get an answer for my question? 🙂

[lone sail]

This is something that is on our list to fix. No ETA right now, but definitely on our list

[cobalt cloak]

But will the picture be big or small?

[lone sail]

I am not sure what you mean by that, but I know for sure that the design should be the full size of the mug, and our ideal thing will be to provide multiple angles to see all sides of the mug

[jagged kite]

Hello! 've been trying to edit my merch store since last night but this is as far as the loading bar will get for me. Tried different browsers, on my phone and on my wife's laptop but no luck.

[topaz fern]

@jagged kite ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[jagged kite]

5f305bcac5a3bf2bf694ed83

@lone sail ⤴️

[lone sail]

Ty. I have sent this over to our dev team to get fixed. It could take a day or two for them to get to it

[jagged kite]

No problem, thank you!

[jolly totem]

Hello!!! It seems that the merch store will only allow me to make the hats right now and no other merch...can you help?

[lone sail]

can you provide a bit more information? What are you attempting to do (steps involved) and what the result is? We will use this to reproduce on our end so we can fix it 🙂

[jolly totem]

I go into the merch creator and have attempted to make t-shirts, hoodies, mugs with the logo for the DND campaign I stream on Twitch. I am able to put the logo on the merch, choose the colors, and hit save and publish. However, once it loads back to the SE.Merch page, it is stuck on the loading/publishing cycle and will not complete it, as though it has timed out.

[lone sail]

Got it. Can you provide me your account ID? It is a simple fix (like Harvey's above), just takes some time

[jolly totem]

5f46afcc5be0ac06e1f2c69e

I appreciate the help, thank you 🙂

[lone sail]

Thanks! Sent it over to them

[jolly totem]

Thank you! How long does it normally take to fix?

[fluid plover]

Anyone having issues creating t-shirts? The icon comes up for a second like it is saving and publishing then just vanishes.

[jolly totem]

That's what they are fixing for me

[distant crest]

Can someone from support pm me, I have an urgent matter pertaining to an item of merch that has been purchased, shipped and recieved by a customer of mine

[sinful forge]

You can DM or Contact us at [e-mail]

[distant crest]

Absolutely

[quiet reef]

Hello, I am having problems creating hoodies, mugs and any other merch options. I am able to to add the logo, select what colors I want them to have, click on save and publish. It then loads into the SE.Merch page and is in loading limbo.

[distant crest]

Having the same issue with horrible print Quality

[topaz fern]

@distant crest ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[lofty wasp]

Hey my store wont load anymore any ideas?

https://merch.streamelements.com/houndquake

62204f3606859b05a5950c7a

[restive pebble]

Do i have to do paypal to get paid for my merch or can i do direct deposit

[sinful forge]

You can do either for merch payout

[restive pebble]

Just making sure my paypals being stupid 😛 so i was hoping to just do the direct deposit anyways 😛

Any chance yall might do pop sockets / buttons and things in the future as well ?

[topaz fern]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[carmine crescent]

Quick question, I did my first withdrawal and filled out the paperwork for it.....how long does it normally take to hit direct deposit?

[lofty wasp]

Why was my question ignored?

[shut arrow]

Any way to change a merch store URL? Mine still says my OG twitch username

[hollow siren]

I believe so, but it will completely erase your store and you will have to start over.

[shut arrow]

YIKES that would take forever

If thats the only resort though, thats fine

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[shut arrow]

5e34f765c4ab5b69392ec429

[hollow siren]

old / new name ?

and please confirm, you're okay with your merch store being completely erased to change the name

[shut arrow]

the old one would be https:// store.streamelements.com/moonythevampire and id like it to be https:// store.streamelements.com/JayVinity

and yeah, nuke it 💣

[hollow siren]

I let the staff know, when one who can do it is around they'll get it done.

[shut arrow]

pog

thanks mate

[lofty wasp]

My store says its closed

How do i fix it

Its stuck trying to create an item

[normal aurora]

Man this is awesome SE! Hats and beanies 🤟 🧢 Thank you! ❤️

[hollow siren]

Your store has been reset.

[topaz fern]

@lofty wasp ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[fluid plover]

Why am I not able to buy my own merch? Clicking the ‘get started’ and nothing is happening?

[lofty shale]

Are you trying from your phone?

[lofty wasp]

I have the same problem and my store wont open either

[lofty wasp]

62204f3606859b05a5950c7a

[lofty shale]

Thank you! I've forwarded the details to our devs.

[lofty wasp]

Thank you mine is stuck creating an item i think thats whats causing it

[lofty shale]

The devs will look into that. Please allow them some time (:

[fluid plover]

iPad

[lofty shale]

Can you try opening with Chrome and/or incognito mode?

[normal aurora]

Do the prints do well with gradients?

[lofty shale]

It should be ok. You can also find more info about the designs here:
https://support.streamelements.com/en/articles/198-print-on-demand-design-guidelines

[normal aurora]

Thank you!

[buoyant leaf]

Hi! Having trouble buying merch from my store. When you go to shipping page can't insert correct surname (in Italy we have common surnames made by 2 separate words) and can't select the proper State (it appears as default AT-Asti or empty and don't make change it)

[floral pendant]

is it normal that i cannot rotate my mugs in my merch store? to see for example the other side of the mug.

even too on the bottom right it says to downscale it'. in the previeuw it still looks pretty clear. will this mean that the merch itself will be bad quality or good? Preview is fooling me haha

[normal aurora]

Is the long sleeve tee thicker than a T shirt or more like a Crew neck?

Okay that was a dumb way to word that question but you know what I mean

[opaque violet]

Am I able to upload an SVG to the merch editor? I'm trying to upload one but it's been spinning for about 6 minutes now and I don't think it's working so just checking it's possible!

Update: Updating this for other people to keep track of in the future, SVGs don't seem to be supported by the asset uploader.

[opaque violet]

From my experience the long sleeve t is just as thick as the regular t and isn't thicker to be closer to a jumper or rugby shirt or anything

[normal aurora]

Okay thank you!

[azure delta]

Any plans on adding ascolour tees and hoodies as well as jerseys to the merch store options? I currently have a merch store set up somewhere else, would be great to have these higher quality options to make me switch.

[topaz fern]

@azure delta ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[lofty wasp]

Any info on this?

[lofty wasp]

I would really like my store to work again

[sinful forge]

Our devs are still working on this. As Kippod said, this can take some time for them to look into the root cause of the issue.

[lofty wasp]

OK so just to be clear just wait until forever with no feedback? She said she sent it to the developers but Ive gotten no feedback since. I just have no idea what is going on.

[fickle mulch]

We've made sure the devs are aware of your issue by creating a request noting your account information. Depending on what is causing the issue, this can take a few days to resolve. We apologize that there is not a quick fix at this time, however, we have it noted and they will be investigating.

[lofty wasp]

I wasnt complaining I was just pointing out that I have no way to know whats going on and its very frustrating that its not working\

[lofty shale]

Hey! This will take longer than anticipated as the devs are not around right now due to holidays.
Thank you for your patience and understanding!

[restive pebble]

Any chance we can get some larger sizes on shirts and hoodies i havent fit a 3x in years XD atleast up to a 5x

[topaz fern]

@restive pebble ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[restive pebble]

I put in the suggestion 😛 would of still liked some live feedback maybe on it

[pearl badge]

Oh trust me.

You'll just have a slight echo chamber.

[prime heron]

is there someone I could DM with questions about shipping details?

[idle sparrow]

does the streamer get a percentage on the sale when someone buys merch

[lone sail]

I would recommend emailing our support team, that is easier for our team to keep track of and make sure you get the proper updates: [e-mail] (or reply directly to your confirmation email). Make sure to include your order number

[prime heron]

thank you

[lone sail]

The streamer can set what ever profit margin that they want. Our prices are flat rate, no hidden fees

[slender shore]

Can I please get an email to reach out to, or someone here to help. I clicked on withdraw within my merch shop since I passed the threshold, but it's been a day or so and still have not gotten an email regarding it

[lone sail]

Hey! this email can take up to 7-14 days to arrive, normally within 7 days. All withdraws go through a manual review process before being sent for payout

[slender shore]

Gotcha. Thank you!

[pulsar grove]

anyone able to help, i changed my name a few months ago but my merch store link is still showing up in my old name, anyway to change this?

[sinful forge]

Only way to change the URL link for your merch store is to nuke the store. I can press the big blue button, but only if you're okay with it

[pulsar grove]

do it, if your ok with it

[sinful forge]

Nuked

[pulsar grove]

much love my friend

[lofty wasp]

Thank you for the feedback and I forgot it was a holiday weekend my bad.

[inner thicket]

so can we legit make ?money

[lofty shale]

Yes. You can see the profit you can make for each item when you set the price.

https://support.streamelements.com/en/articles/196-general-overview

[inner thicket]

thank you so very much!

[lofty shale]

Pleasure!

[fleet pasture]

Hi, I am trying to order samples from my own store but I don't get creator pricing like I used to several months ago, is it normal? When I get to checkout prices remain the same as for my viewers. I clicked on the "Get started" link next to the "Stock up, order samples, promote your merch - Buy as much as you'd like, as often as you'd like - all at cost." banner on my merch marketing settings page.

[restive pebble]

I have a question i have just sold 2 pieces of merch where do i see how much money i made is it gonna go into my se pay balanace cause it hasnt yet

[ornate bridge]

I'm loving the new hats/beanies added to the store. Are there plans to add more thread colors? Some important colors (like brown & turquoise for example) aren't available

[carmine crescent]

it takes around 24 hours to see the profits after the merch is purchased

[restive pebble]

It said it was a day after already just trying to see where the funds go if its in the se pay thing or somewhere else also ty for the speedy response i do appreciate that.

[pearl badge]

Here then payments tab https://streamelements.com/dashboard/se-merch

[carmine crescent]

^^^

[restive pebble]

Ah thank you so much

[small phoenix]

can i change my store front name

[sinful forge]

We will have to nuke the store if you wish to change the URL

[small phoenix]

i don't mind if you nuke it

[topaz fern]

@small phoenix ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[small phoenix]

6057b4e26c41a22badfb3a7f

[sinful forge]

nuked

[small phoenix]

ok

thanks

[idle sparrow]

With the merch does the streamer get there own merch for free has they created it ?

[pearl badge]

You can get it slightly discounted but not free.

[idle sparrow]

Cause I think it’s unfair that the streamer has to pay for the own merch just to see if it’s worth there fans and there viewers worth buying it

Oh right

Where’s the slightly discount cause I put my order though

I know I get automatic twitch subscription cause am a twitch affiliate

[pearl badge]

https://streamelements.com/dashboard/se-merch

There should be a thing at the bottom for your option.

How long ago did you place the order?

[limber depot]

Hi! I've been setting up my store for a grand opening, and I've hit a point where every new item I make is stuck on a never-ending loop of "Creating your item..." on my dashboard and ends up not getting finalized. Is there a way to fix that?

Or is there a limit to the number of items that I can have that I wasn't aware of?

[tardy palm]

So I have a logo that has a rgb gradient in a circle & was wondering if it will be an issue when they order it. Is it allowed cuz i think it’s on the new hats that it says no gradients or rainbow. Is that to all items or just the hats in particular. I want to make my site go live but am worried if people order if it will work or not. Please help. Thank you.

[topaz fern]

@limber depot ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[limber depot]

602c409cefbb694246376514

[sinful forge]

Reported this to our devs

[abstract apex]

Im getting the same error, uploading new merch drop it took two but the rest are in limbo, just put a ticket in

[topaz fern]

@abstract apex ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[sinful forge]

What is the ticket number? @abstract apex

[abstract apex]

#215426

also thanks for the help on a weekend @sinful forge

[sinful forge]

Reported to our devs

It's the weekend? Time is a man made construct You're welcome!

[molten shell]

Hi hi can anyone help me ? I have just launched a store and both the first two people trying to purchase things got an error, I’m just looking for advice of how to fix this ?

They both assure me their addresses etc are correct, one in west coast US the other in Europe :/

[severe roost]

Hi, I'm having an issue where it won't let me rename one of my products and won't even allow me to delete it from the store. Just gets stuck on a constant loading animation 🤷‍♂️

[topaz fern]

@severe roost ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[severe roost]

5a68c7c997985900017026a8

[sinful forge]

Reported to our devs

[severe roost]

Thank you!

[fleet pasture]

Hello maybe you can help me, I don’t see any discount #helpdesk-merch message

[pearl badge]

Do you not see this at the bottom?

[verbal oak]

Hi, redemeed a item from a streamer store that gave me a code but i accidentally lost the code, is there a way to see my redeem history to retrieve it?

[fleet pasture]

I do and it opens my shop when I click on dit but once I get to checkout I don’t see any creator price reductions

[karmic mirage]

why is my logo not showing up on the hats in preview mode?

[lone sail]

Can you message me the design you uploaded? I will test it on my end

[lone sail]

Can you send me a screenshot of what you see?

[lone sail]

Yes. Log into StreamElements using your twitch account, then in the top right click your icon and go to settings. From there you will see a redemptions tab - This is your redemption history from that account. Any redeems in the loyalty store that you have done on any loyalty store will show up there. The code will be available there

1. If you mean on each streaming platform, technically yes. But you can set up on one and refer all platforms to the same link. You won't get alerts cross platform, however you can use the same overlay link in OBS for the merch store no matter where you are streaming, so you can get onscreen alerts. Same with chat commands, you can link them to the single store set up.
2. Yes. Our vendors are also working on getting facilities open in the area to help speed up shipping and reduce customs costs.
   3 and 4. We use PayPal to process all transactions. They have a credit card option that does not require an account to use. Because of this, we can process transactions in any currency, but we currently only show the currency in USD (on our list to show additional currencies in the store)
3. We do want to do eco options, however getting them sourced is the hardest part. Right now, they are only available from some vendors, and even then only ship from some locations. But we definitely are keeping an eye out for something we can add, we like the eco friendly stuff 🙂
4. No wait time. Once you submit the design to your store, you can order right away
5. It does not, however there is a button in the Marketing tab that will create the command and timer, then you can go in and edit them to what ever you want.
6. Right now, we are limited to just community discounts, which you can adjust in the Settings tab of your merch dashboard.

Let me know if you have any other questions!

[verbal oak]

Hey, thanks for the reply but both redemptions and redemption history are empty for me under Loyality->Stream store

[lone sail]

That is for purchases made in YOUR stream store. To see your history, top left, click through to your channel settings, then "My Redemptions"

Here is the direct link

https://streamelements.com/dashboard/account/redemptions

[verbal oak]

oh im dumb, the link works, thanks a lot!

[fleet pasture]

I can send you a screenshot tomorrow yes but this is easy to explain with words: I see a banner that tells me that I will see creator pricing at checkout but once I get to checkout the prices remain the same as for when I try to order the same products without being logged in.

[lone sail]

Thanks. The screenshot helps us understand exactly what you are seeing (I know it is straight forward, but lets "pretend" for a few minutes that I am a 3Head )

The other thing to try would be to empty your cart completely, clear cache/cookies, then going back through your dashboard with the link and adding everything back and trying again. The discount links are designed to expire after 3 days (incase you want to share them), so maybe it expired and just isn't renewing?

[fleet pasture]

@lone sail I’ll try to empty the browser cache tomorrow when I turn my PC back on because the link doesn’t even open anything on my iPhone or iPad. All I know is I tried to order two caps and one beanie, I even tried ordering one t-shirt and never got any discount at checkout, only my margin was deducted.

[lone sail]

That is correct - Buying your own merch should only remove your margin down to the "cost" value. We do occationally run discounts, but they are only available for a limited time

[frosty wharf]

I would like to change my store name as well, since I rebranded my Twitch channel. I know I need the public info?

[fleet pasture]

@lone sail Oh I see, I ordered samples several months ago, at this time I got like 10-15% off. Maybe you guys changed that since but at this time there was no mention of some kind of temporary offer so I believed there was a bug.

[frosty wharf]

And a store reset. I have all of my images saved, so that's not a problem, either.

[lone sail]

Store reset can be done, just need your account ID

[topaz fern]

@frosty wharf ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

Yeah. We do them occasionally, and sometimes secretly. Sorry about the confusion!

[fleet pasture]

No problem, thanks for the clarification 🙂

[frosty wharf]

This is my account ID. Do you need the new name?
6186e768e829427b3a95f796

[lone sail]

Nope! Since you already confirmed you know it will require a full reset, I will do that now for you. Once you create the new store, it just creates a new link with your current name 🙂

Done

[frosty wharf]

Oooh, thankee kindly. 🙂

[frank grove]

Why haven’t I gotten my email to withdraw my funds from my profit. It’s been 13 days

Would be awesome to get my email

[thin sphinx]

Has there been an advertised eta on multi-side or multi-area printing for shirts/sweaters?

[severe roost]

Sorry to be a pain, but has there been any progress with figuring out why I can't rename, change colour or delete a specific product in my store, it's only happening to one item that I want to rename, every other product worked fine - 5a68c7c997985900017026a8

[lone sail]

I have a note that this should be fixed, can you try again?

[lone sail]

not yet, but definitely on our list

[topaz fern]

@frank grove ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

Buying your own merch will let you purchase without the profit you set, and if you use a copyrighted design you will be violating our ToS. This could lead to suspension of service with StreamElements, among other legal issues with the entity who owns the image

[severe roost]

It worked! Woohoo! Thanks heaps guys ❤

[dreamy dagger]

Hi there, would it be possible to chat with someone regarding selling beanies?

[dreamy dagger]

Essentially what I'm looking for is to have a very subtle design beanie like this where it just has my logo on it - But I don't think that's possible? 😬

[lofty shale]

Hi! You can resize the logo for a more subtle look, but we don't have an option to look like in the example provided.
For more information, please check this article:
https://support.streamelements.com/en/articles/199-embroidery-guidelines

[manic shard]

So I ordered some merch about 2 months ago and the print quality on these shirts seemed off. I tried ignoring it at first, but I noticed that there was definitely an issue cause the print started fading from the shirts after wearing it 3 times...
I saw on Twitter recently that someone had a similar issue and it was dealt with.
Only the t-shirts in the order seemed to be effected by bad print quality.
Anything able to be done about this or nah?

[lone sail]

For sure! Reply to your order confirmation email with a picture of the shirt in full, then a closeup like this of the issue and we should be able to get a replacement sent out. The prints should last 50 or more washes easily, pealing already is definitely an issue

[topaz fern]

@sharp knoll ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[abstract maple]

Hi all. I have ful control over my brother's twitch account on the SE website and in the past I have been able to get into SE Merch and create some things for him. Now whenever I create anything, those items instead appear on my main account's Merch page and not the account I have switched over to and was moderating. Any idea on what's going on? Tried multiple browsers, same thing.

And now also when I try to make any changes with the base all cap embroidery page, changing the thread colors makes the design disappear from the preview

It's just a blank hat 🤷‍♂️

[sinful forge]

they need to log out and log back in to reset the connection

[abstract maple]

As in, I need to log out of the SE website or do you mean my brother needs to log out of the SE website then back in?

[sinful forge]

Your brother

[abstract maple]

I logged him in myself. Regenerating the moderation link and sending it back to my main account and seeing if that helps.

Logged him out then back in, that is.

[abstract maple]

I think that did the trick. Well, I just created the items logged directly into my brother's account, rather. In my own, trying to preview the hats with embroidery still shows no design. I saved one and the design appeared once it was in the store, but I tried with a different hat and a blank hat appears in the store even after saving

[sinful forge]

Could you please send us a picture of what you're seeing?

[abstract maple]

This is one I saved even when the preview showed nothing but the embroidery showed on my store page

[topaz fern]

@abstract maple ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[abstract maple]

5a28e075b238b4000120102d

[sinful forge]

Reported to our devs

[abstract maple]

Thanks!

[sinful forge]

You Store should be fixed now

[sinful forge]

Your store should be fixed!

[sinful forge]

We've removed the beanie as that was causing this issue. your store should be fixed now

@median ginkgo Your store had an error in creation so you'll need to create a new one. Let us know if you have any issues

[sinful forge]

Your store should be fixed!

[sinful forge]

Your Store has been fixed!

[jolly totem]

Thank you! I will check after work 😁

[sinful forge]

Your Store should be fixed!

[sinful forge]

Your Store should be fixed!

[sinful forge]

Your Store should be fixed!

[sinful forge]

Your Store should be fixed now!

[sinful forge]

Your store should now be fixed!

[sinful forge]

Your Store should be fixed!

[sinful forge]

Your store should be fixed!

[severe roost]

Thank you staff for all the quick fixes! 🧸

[manic shard]

Cool. I'll go dig it up and try to get it squared away over the next week. Thanks. 🙂

[shrewd dove]

I have an item in my merch store (a T-shirt), that I can not change the price or delete the product.

[eternal isle]

Hi, I'm having an issue wherein I've edited the sizing of the embroidery on a hat, and it's now entered an infinite "updating your item" loop. I'd normally be cool waiting it out but I announced new hats today and it seems to have also somehow taken my store offline, which is kinda rough timing.

my account ID is: 624d64decdfa3ff8b77d6981

thanks in advance (:

[lofty shale]

Hi! I've forwarded your details to our devs to have this fixed.

[lofty shale]

Any pointers to the exact item?

[eternal isle]

thank you very much, greatly appreciated

[spare current]

Hey guys, I looked through but couldnt find the right stuff.

Is there a way to set a sale ACROSS my store? Like set 25% off from date X to Y?

Or do I have to manually change the prices for everything?

[pearl badge]

Manually cchange unfortunately.

[spare current]

big sads lol, thank you

[shrewd dove]

I have it unpublished at the moment, but it is named raikakasakun's T-Shirt. I tried to rename it a few times. I can take a screen shot if needed.

[lofty shale]

All good! Forwarding this issue to our devs right now!

[shrewd dove]

Thankies! You're amazing.

[lofty shale]

No, you are amazing!

[lofty shale]

@shrewd dove May I ask what name do you want to use and what amount? We want to test it from our side first.

[shrewd dove]

If possible I just would like to delete it.

But if you would like to rename it, just 1 Up T-Shirt will be fine and $15.99

[lofty shale]

On the checkout/payment it will show the converted amount.

[lofty shale]

Hey! Our devs fixed this for you and the item has been deleted.

[charred mirage]

Oh thankyou !

[zenith cosmos]

gm i can't seem to get into the merch section just stays on the loading screen

[shrewd dove]

Thank you so very much!!

[subtle garden]

On the merch store, trying to make a hat with my logo, however when I use the background-less image I have, it places a white background behind it... How do I fix that?

[ebon mountain]

Same here

If I use another user from top right menu I can create a new store

Somebody can help?