helpdesk-merch

[stuck void]

6337b384500a76771f392ca5

[pearl badge]

I've been told it is scheduled but not specifics.

However you can look at more stuff here https://streamelements.com/dashboard/tipping/payments/paymentshistory

[stuck void]

Ok thank you was just nervous😅 my first one only took 10 days😂

[fast notch]

Hello, i would like to change my SE.Merch's link website. Can i do it ?

Because i changed my nickname, but the website kept my previous one

[lucid cipher]

Merch store bugging out again.

[pulsar garnet]

Is there anyway to organize our items? Im not sure if they are in the store, but seeing shirt, hat, beanie, different hat, table mat, etc when i go to the store makes me want to group my items together?

[raven egret]

A piece of merch I ordered as a sample got ruined in the wash because the print got stuck together. I’m looking for some help on how to prevent this in the future.

[topaz fern]

@raven egret ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[loud heath]

Hey, Stream Team. I’ve had a number of clients ask about getting gear on a camo pattern shirt, hoodie or sweat pants. Is this something you have looked into offering?

[topaz fern]

@loud heath ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[burnt radish]

So, I solved my problem myself and I'll leave the solution for anyone else who had my problem with no help.
If your merch alert isn't going off from your main alert overlay with the purchase alert, you'll have to make a new one by going back to your SE dashboard > Revenue > SE.Merch > Click on the Marketing tab and generate a new merch alert overlay through that.

Yep, thanks, guys.

[cerulean wigeon]

How do I delete my merch store?

[topaz fern]

@cerulean wigeon ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cerulean wigeon]

635552aeaf8cc0143c17608e

[pearl badge]

And just to be sure you wanna nuke anything involving your store?

[cerulean wigeon]

Yap

I'm moving it to my Twitch account and cause the YouTube and Twitch one isn't connected plus no one's bought a thing from it (I deleted all the items today) I figured I'd just get rid of it and start fresh

[pearl badge]

@cerulean wigeon apologies for the delay but it should be cleared now.

[cerulean wigeon]

Thanks

[loud heath]

Request posted 👍🏻

[solid cargo]

hello. im from poland and whenever i try to buy merch it says my zip code is not valid. my friend is from australia and had the same issue.

[pulsar bramble]

Hi i still havent received my merch

[topaz fern]

@pulsar bramble ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[pulsar bramble]

I dont see a form there

[thorn cloak]

in bottom left

[errant pagoda]

hello i changed my twitch name a few months back and now when im setting up my streamelements store, to add community discounts it still shows my old name, how to i change this to my new name

[thorn cloak]

In order to change your name/URL, we have to reset your store. you'll lose all the items in it. If you're okay with that, then please provide your account ID.

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[errant pagoda]

i dont see anything like that at top of my page , just my discord info

[thorn cloak]

https://streamelements.com/dashboard/account/channels

[errant pagoda]

that one

[thorn cloak]

Yes

[errant pagoda]

please reset it i was about to start making new merch for it

and my chat stats are not showing also

[thorn cloak]

Can you provide your old name, new name?

[errant pagoda]

old name zoeywild21, new name MissVixenTTV

[thorn cloak]

will ping you when its done 🙂

[errant pagoda]

ok thank you

[thorn cloak]

@errant pagoda done

[errant pagoda]

thank you

[hushed osprey]

Hey I have a question about alignment for the logo on the merch

on the old hoodies I had a option to breast pocket align them perfectly so I wouldn't have to guess and on the new hoodie settings I don't have a option to align them like the old ones

Old:

New:

[oblique crater]

could i please have my store reset for a name change.

account ID: 5f4b5e2e79f82b2912c19246

[pearl badge]

@oblique crater you understand this will remove all added items correct?

[oblique crater]

yes

[pearl badge]

@oblique crater assuming you've already done a relog to reflect the change you should be good to start fresh.

[oblique crater]

thank you

the addressing is still demokrew

could you please reset my merch store fully

[fickle mulch]

Hey there, we attempted a reset however it doesn't look like it is working at this time. I'll reach out to our devs to get this fixed for you. Thanks for your patience!

[oblique crater]

thanks matey

[high saddle]

Heyo! I have a small question, does streamelements merch have sticker pack options? The individual ones are great but It would be awesome to have them in packs as well >:

[pearl badge]

Unfortunately we do not

[high saddle]

Aw darn. It would have been an awesome addition

[topaz fern]

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[versed pewter]

I accidently bought my merch at full cost instead of my own cost and wonder how I can fix that

I put in a refund question but I don 't know how long it will take

[vapid bronze]

When it comes to the stickers, can you have multiple separate stickers on a single product, or does each sticker need it's own separate product on the merch store?

[high token]

hello good day my alert is not coming up on my overlay when some one purchase a item from my store

any one plz help

[lost yarrow]

I'm not from a country where SE.pay is available so i'm using the Payments on SE by tipalti, when i sell merch is that what I will be using to make my withdrawals?

[thorn cloak]

Yup

[pearl badge]

SE.Pay is something entirely different than what is handled for merch.

[versed pewter]

that is such an evil name.

[rare grail]

Hi!
Is it possible to use Stream Elements for my merch but somehow have it integrated from my custom domain website? 🥺

[versed pewter]

That's easy if you create a redirect via a custome url to merch store you can do it.

[hollow siren]

Careful with the links 🙂

[versed pewter]

I noticed that I was just trying to help

[hollow siren]

The bot is on a rampage recently, it's deleting my links too sometimes.

[versed pewter]

But yeah to integrate the store with your website just use your domain hosting to create a redirect to the store. I tried to give examples but the bot hates me lol

[honest trail]

its been a while since I last checked my store fully but I went to my phone cases and since some update you have stopped doing pretty much most of the samsung and iphone cases. Samsung in particular surprises me as there is now for some reason only 2 phones available, that being galaxy note 10 plus and galaxy s10, this is an issue for me as I need to buy another phone case but you dont do the galaxy s9+ anymore.

Is there any reason why you stopped doing them and can I expect them to start being sold again?

[rare grail]

THANK YOUUUUUUU 🥹🥹

[rare grail]

wait so theres a way i can have my supporters buy merch from my custom domain and it will go straight to streamlabs to be made and fulfilled? i’m try to look up what you said earlier so i can set up rq

[versed pewter]

It won't be exactly on your site, it will still be stream element site. But you can customize your SE merch store to fit into your website. You need to create what is called a url redirect. Where you can type in a custom url and then it will go to the SE merch store.

to actually build your own commers site and have it be used for your se merch you need access to the se merch api which I doubt they will give access to

but if you are using any of the current website backbones (wordpress, joomla,...etc,) you should be able to integrate it into your site no problem.

[gentle plaza]

Hi! Is it possible to change the merch store language to spanish?

[gleaming ether]

hello and happy new year. Is there a possibility to embed merch items or even the store page on another website?

[pearl badge]

It is not.

[rare grail]

ohhhh gotchaa! thanks so much

[stuck arrow]

Question. If someone buys a piece from my merch page, and I take the item down before they get it/it gets shipped, will their order be fulfilled?

[pearl badge]

Yes

[stuck arrow]

Awesome thank you. I'm getting set to rotate my 2022 merch out for the new year but I didn't want to screw anyone out of their orders.

[silver compass]

I have a Facebook Gaming account and a Twitch account signed up with Stream Elements. I have decided to move to Twitch but setup my store on the Facebook side. Is there a way to move my merch from one store to the other? I really don't want to have to recreate every single item but would like the alerts to work.

[fickle mulch]

At this time there is unfortunately not a way to move a merch store from one platform account to another. We apologize for the inconvenience that this may cause, however it will need to be done manually.

[silver compass]

That really stinks, that means literal hours of work I have to redo again...This would be a good thing to work on. Maybe a way to just download and save your store items and then a way to upload store items? Anyway, not a fan of this but I guess it is what it is.

[topaz fern]

@silver compass ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[fickle mulch]

You can definitely submit the idea here and again I apologize for the inconvenience it creates.

[pastel frigate]

Hi I'm a content creator and have a storefront on your platform via twitch. I've having an issue that while trying to order products I get an error saying: "Error We are having error fetching shipping or tax options for the given address, please check your data is correct", and there is no way for me to correct it even though all of the information is absolutely correct.

[fickle mulch]

Hey there! Sorry you've run into that error message. We would recommend sending an email to us at [e-mail] with a screenshot of the entire order and the error message and we can investigate this further for you.

[pastel frigate]

Ok I'll do so. I just hope it's not something people who try to order run into.

[fickle mulch]

Hopefully we can resolve any issues before that happens of course. You may want to also try removing or re-adding items in your order as this may sometimes happen if an item is out of stock - we unforunately aren't able to see if something is out of stock before ordering (working on this for the future) but doing this may allow you to see if an item being out of stock is causing the issue. Thank you as well for your patience as we look into this!

[loud heath]

I tried typing this in General Chat yesterday, but didn't get a response. I'm trying to set up the payment thing to make sure I get payed for Hello Fresh Sponsor, but I'm having issues with the tax thing. I don't fill out taxes, I'm pretty sure I don't have to. o.o What do I do?

Not sure where to ask this tbh so if not here . . . .

[hollow siren]

Depending how much you make from sponsorships, you may have to file taxes so StreamElements collects that information.

I believe if you make any money they send you tax forms.

[loud heath]

Ok, so how do I fill this thing out? Just, like, a W9 or something?

[hollow siren]

It should ask for exactly what it needs, if you need someone to help with specific things it might be best to submit a ticket and have a staff member help walk you through it

[topaz fern]

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[valid orbit]

Hey there. So i was on the stream elements merch section and was setting up the shop at the start it asks you to select the image you would like. so i have 2 questions

1. How can i go throught the set up phase again? (chose the wrong image and want it changed)

2. what size does the image need to be?

[loud heath]

Hey.
This might be helpful:
https://support.streamelements.com/en/articles/201-se-merch-storefront-faq

[civic vortex]

how do i get ahold of streeamelement support team, i rebranded, but i still need to change the url that is on the merch store.

[drifting harness]

I'm a content creator that is having a problem with a merch order that I placed. Is there a member of staff that I can discuss this with?

[topaz fern]

@drifting harness ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[hollow siren]

The URL of your merch store can be changed; HOWEVER your store will have to be reset and ALL of your items and assets will be erased and you will have to start from scratch.

If you are okay with this, please state your consent and provide your account ID: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[civic vortex]

620584584ad1a090f1c14113

i understand it will be reset

@hollow siren

[hollow siren]

Your store has been reset

[civic vortex]

thank you @hollow siren

[sweet rock]

anyone know if i can deactivate the Embroidery Feature on a clothe?

[sweet rock]

i dont want it on the sweatpants

[vast hill]

Hello

[stuck void]

Hi so I made a withdrawal on Dec 25th it is now 20 days past that and I haven’t gotten my withdrawal yet.
My account ID is: 6337b384500a76771f392ca5

[loud heath]

Hi!

Merch Payouts can take up to 21 business days to fully process, once your payout request is approved (might take 7-14 business days).

Considering holidays, this can be delayed a bit. Thank you for your patience!

[honest trail]

?

[sweet rock]

??

[gray crown]

Hi, I joined because I have questions about the Merch website and limited products. Do we know if more products will be coming to the store? As well, the phone case feature is really outdated and I wonder if this will be updated as well?

[fervent swift]

hey i havent received any profit from my purches made yet from my orders 5 months ago

[sturdy arrow]

Does the phone cases come with the newest phone versions? For example the latest option for iPhone is the iPhone X on my store

[wheat sonnet]

Why when i make the uploads for the merch the exact size they ask for , on canva, does it keep saying low dpi on most

[ripe tulip]

hello my chATBOT IS NOT WORKING HOW DO I REINSTALL CHATBOT

[lone sail]

Canva is not recommended as they tend to downsize. If you are looking for a free alternative, try GIMP

[lone sail]

Not yet. We plan on upgrading the cases, but a few technical things have to be handled first

[wheat sonnet]

Thank you!

[sweet rock]

Any have a answer on my question?

[sweet rock]

...

[bold idol]

Hey everyone, new here..

I got a message from a buddy saying my merch prices are high, most things are $30 but he said they are coming up $70 AUD.. is S.E merch based off USD currency?

thanks.

[tepid arrow]

several of my pictures on my merch page have not worked for several weeks but when I go to edit them they look fine. What is wrong with the site?

[vast obsidian]

hi there, hope you guys are well.
pls may i get some support regarding the rotating merch widget, it seems not to be rotating and yes i do have more than 1 item in my merch store

[oblique crater]

could i have my store reset. account ID: 5f3ce5425752af49948e72c6

[topaz fern]

@oblique crater ⤵️

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[unique surge]

Could you please DM me the JWT token?

[oblique crater]

dm sent

[unique surge]

Store has been reset, please delete the dm message 🙂

[oblique crater]

ok

[stuck mural]

My merch been loading for ages, tried on multiple devices but it just doesn't load

[pearl badge]

Does it behave the same in incognito?

[stuck mural]

yes

[pearl badge]

And this is your channel and not someone you're invited under?

[stuck mural]

yeah my channel

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[stuck mural]

62ffaa44b776a1150436c7f2

[pearl badge]

Been sent to the devs to fix.

[stuck mural]

How long will this take?

[pearl badge]

Hopefully within the next couple days.

[stuck mural]

if resetting store would be faster that's also fine

Because there's literally only 2 things on there

and that is from me testing stuff

[pearl badge]

I'll see if that works for staff.

[stuck mural]

they did it here

[pearl badge]

I know. It's just whether or not it will fix the issue.

@stuck mural Try again.

[stuck mural]

yeah alright that didn't work

[pearl badge]

Devs it is then.

[carmine thorn]

DarkViperAU mentioned that SE.Merch-stores will be closed down, is this true? If so, why wasn't there any announcement?

[pearl badge]

@carmine thorn Short answer no.

Longer answer: As a Dreamteam member he has the option to have a slightly different store than general users and I've been told he has one of those stores. As to the situation at hand that he spoke of I don't know what exactly is going on.

[lone sail]

The store that DarkViperAU has is a different one than the standard stores we offer through the dashboard. His situation is unique to him and just a few other creators. For everyone else, SE.Merch is not changing or shutting down. We are just working to consolidate our products and make life easier for everyone

[carmine thorn]

Thank you for clearing that up

[loud heath]

Hi! No - those items are intended for embroidery only.

[stuck mural]

Its still happening

[pearl badge]

Poking people.

[stuck mural]

Alrighty

[foggy steppe]

Hello goodnight! I need support with the SE.Merch store! My followers are unable to sign in to Paypal on the checkout page. It opens and closes instantly and you can't log in.
Does anyone know how to resolve?

[loud heath]

Hi! An adblock can be blocking the page.
Advise them to try in incognito mode.

[meager pumice]

Hi, I added a new tshirt to my store and this is how it looks like

Thats on the store front and on the dashboard

[stuck mural]

How long will it take

[pearl badge]

@stuck mural unfortuantely nothing yet but you will receive a response through your open ticket when something happens.

[sturdy arrow]

Hello, I have a suggestion for a new feature for the merch store. Where can I suggest this?

[topaz fern]

@sturdy arrow ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[sturdy arrow]

awesome, thank you

[west path]

Hello everyone, I have a question. I have given one of my mods full access to make my merch shop. That is, he should always post new things. Unfortunately, he can't do that despite the full access, which I find very unfortunate, because now I would have to take care of it myself. Is there perhaps an option to set this up or do I have to set something else so that he can do it?

[pearl badge]

@west path not yet possible.

[west path]

ok thanks

[strange tundra]

Hi! One of my followers ordered a T-shirt and Fedex said it had been delivered but she never received the package. In order to send a support ticket she needs the "shipper or payor account number", where could we get that information?

[loud heath]

Hey! Can we have the order ID so we can check this information for you?

[small helm]

Hey im having an issue with one of my merch items and now also the support ticket that i opened for it. I opened the ticket, got a response but every time i try to reply, my response gets send, and when i check back its not there anymore. So i'm kinda stuck. Can somebody check the support ticket and check if it might just be a visual flaw on my side or could i get support through the discord? #305764

[loud heath]

Hey! You are not logged in into the platform but we can see the messages.
If you check your email the correspondence is there.
Please allow us some time to get back.
Thanks!

[small helm]

I can only see the one message response i got but not the messages i send, also which was part of the issue i never got a confirmation email for my purchase and no order ID but only the paypal payment confirmation

[gloomy sable]

I'm also having the same issue with some of my products, does anyone know if there is a fix for this? Thanks

[small helm]

just republishing it did it for me

[white moat]

Where do we go to change payout settings for the merch store

[unique surge]

https://strms.net/tipaltisetup

[humble tinsel]

I placed a shirt order on 1/13 and haven't gotten a shipping notification yet. When I access the Help tab on the main page I'm taken to a 404 page not found site. I have an order confirmation number. WHat can I do to follow up on this?

[twilit dune]

I've set up a merch rotator, but it's only showing 2 coffee cups, and not the rest of the merch that I have created, some of which has been in my store for a long time. how do i set up what goes into the rotator?

[twilit dune]

i know that I could just set up a custom image rotator, but I'll have to update that myself every time i add new merch, which kinda makes the merch rotator pointless.

[twilit dune]

Hello? Help?

[loud heath]

Merch rotator is an old widget. We recommend using the image rotator widget and manually setting it up with the products available.

[topaz fern]

@humble tinsel ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[dense torrent]

J'ai une petit question, j'ai lancé un partenariat rémunéré avec R:SL et y a un défis comme quoi il fallait dépensé ~30$, chose faites mais le defis ne se valide pas, quelqu'un a la solution ?

[topaz fern]

@dense torrent ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[tribal laurel]

Hello, I ordered something but I put in the wrong City, the address & postal code is correct, but the city is not... Google Chrome autofill screwed me over. Could someone reach out to me and I can provide the order information to correct it?

[topaz fern]

@tribal laurel ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[tribal laurel]

^ I do not see any form or way of contacting you on the above link.

[unique surge]

Click the question mark in the bottom left corner. Add the Order ID and what information needs to be updated

[tribal laurel]

Thanks!

[scarlet cove]

Hi everyone! i just have a quick question is it possible to have bigger sizes added to my merch store.. i am a bigger guy and some of my viewers are also. i already ordered some of the biggest size merch and it was just a bit small was wondering if 4x would be something that can be added?

[scarlet cove]

thought this was the helpdesk for merch?

[raven junco]

I'm trying to order my own merch, but the PayPal window loads for a bit, then closes. If I click "Debit or Credit Card" nothing happens 🤔 Tried two browsers.

[bleak stump]

Hi! We have a temporary issue with the checkout, our team is looking into it.

[visual shard]

When I make my merch for a mug I am seeing the image wrapped normally on the 3D preview but when I actually hit publish the store seems to stretch the image at the end when previewing it. Does that mean it's going to print stretched or does that just mean the stores displaying it oddly?

[raven junco]

Ok. Thank you.

[fervent wasp]

Hey, do we have an ETA on when the issue should be fixed?

[loud heath]

Hi! It seems that some of the items can be out of stock with our vendor and this prevents the checkout from working. Removing items one by one (if multiple) will show which is out of stock - cause the checkout will be successful.

We apologize for this process, we are working on having the 'out of stock' information available in a more friendly way.

[sweet glade]

I have this exact problem. Mug, stickers, mousepad went well. But as soon as I add a pullover hoodie, t-shirt, hat or something it will not open my PayPal.

[sweet glade]

Ah I searched for my problem, but did not noticed these answers. So if it does not work, there is no stock. Gotcha

[dusky spruce]

Hi, I need some help with getting my store to allow me to make purchases on the merch part of SE

[loud heath]

Hi! We are aware of the merch check-out issue and our devs are working on a fix.
Please allow us some time to solve this.

Thank you for your amazing patience and understanding!

[loud heath]

Update: The merch check-out has been solved!

[floral onyx]

Someone who can help me adding a payment methode to SE Merch?

[mighty sparrow]

I got a dumb one for ya, don't see it in the FAQ's: Are stickers in the merch system only rectangular, or is there a way to set it to follow the edge of a design (say, round or a cartoon dinosaur or something)

[cedar elm]

i changed my twitch name and relinked my streamelements but for my SE.Merch the store link is still my old name. is there away to change this?

[thorn cloak]

To change your URL, we have to reset your store. You'll lose all the items in it. If you are okay with that, then please provide your account ID

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cedar elm]

thats fine im reqorking it anyway so not much on there anyways 😄
5ccdd01797740523fb5ea4fb

[thorn cloak]

Done.

[cedar elm]

cheers

[stuck void]

Hey so I’m wondering when will W-9 be sent

[haughty tendon]

Just wondering, I withdrew my profits from my merch last week and I am still waiting for it to hit my account.

[orchid valley]

Hello I have problems with my withdrawal on the merch. I did a withdrawal but still haven't gotten anything so I was wondering how long dose it take or is there any issues getting the payment

[scarlet cove]

Could it be possible for a staff to answer this?

[foggy galleon]

hello there. i got a MUG question. is it possible to see as a customer of the merch shop to see a 3D-preview of the mug? right now only one side is shown, and that's not really cool in my opinion...

[scarlet cove]

@foggy galleon i streamed the preview to my stream and 3d previewed it to them. But as far as i know it doesnt

[foggy galleon]

thx

[scarlet cove]

np. i would hate to see you waiting 8days plus like i am, just for a simple answer if any at all

[stuck void]

It takes a while about 3 weeks

[stuck void]

Yup takes a while about 3 weeks

You will get an email saying that your withdrawal is in your account when it’s there

[visual shard]

Weird question but I can't find an answer anywhere. Are your mugs approved by the FDA or some similar organization that deals with that sort of thing?

[hollow siren]

I know there's standards, but I don't think there's a certifying agency.

[visual shard]

Alright well are those standards being followed then?

[hollow siren]

I would assume so, but I can check.

[visual shard]

I have just never bought mugs or food goods online I would like to know what standards are being followed and I can't find any information. I would really appreciate if you could look into it for me.

[hollow siren]

Most places probably won't have it available online.

[visual shard]

I realize that that's why I was hoping I could get more clarity here.

[lone sail]

Hey! The mugs are definitely food grade and dishwasher safe, and is tested to FDA standards

[visual shard]

Alright thank you so much for the clarification

[still kraken]

Hey I order a hat on my merch store and it was actually the wrong hat. I accidentally did the baseball cap instead of the trucker hat. I deleted the baseball cap of my merch store and added the trucker hat instead. Is there anyway I could cancel my hat order or just get it replaced with the trucker hat instead with my design. White and black

[pearl badge]

@still kraken got an order number?

[still kraken]

jVPEdauKQdmtpyoPVn0XWg

[loud heath]

Canceled the order and issued a refund. You may place a new order if you wish as we cannot change the items from an order already placed.

[hearty kestrel]

I'm not sure whether this is the channel to ask but how do i reset my SEpay details?

[topaz fern]

@hearty kestrel ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[bright gate]

Hi I was curious where we new products to be added to the store?

[thorny estuary]

anyone else getting this error?

[solid berry]

I am receiving this error as well, and am unable to submit a ticket on the support site

[wanton hinge]

I had someone buy merch for the first time almost 48 hours ago and i got no notifications and show no revenue. Please advise. I had him send me all his order info so i do have that.

[stuck void]

I’ve seen it take a few days to show up that you’ve made a sale. You won’t see any revenue (money) till the item ships to the customer

[wanton hinge]

Perfect thanks. I just saw the message on the merch section that says "it may take 24 hours to see a sale" weird lol. Appreciate it

[opal escarp]

Hi!

I have a few questions regarding the merch which I've been setting up and would love to release to my community soon.

• How do I change my Merch's currency to € Euro? It currently shows as $ USD which will be very confusing, also negatively impacting price impression (difference between showing 49 of 45)

• Where can I leave feedback/suggestions specifically for the merch design tool? As a User Experience Designer there's a few things I'd like to suggest to change.

• Why are colors limited to 5 per item? There are tons of color options, especially for t-shirts. I'd love the same design on 8-12 different colors.

• Why is the mug only rendered from one side? All mutli-side items have a button "front/back" but the mug only show one side which just about covers ±33% of the design.

Thank you in advanced

[hot parcel]

Hello, is there a data sheet showing what the merch is made of? For example the fabric content and care instructions for the T shirts and hoodies.

[pearl badge]

https://tenor.com/view/umm-wait-nathan-fillion-gif-4809231

Thatt is actually a rather reasonable question.

Short answer is I don't believe so.

However I can poke someone who may be able to get that info.

[hot parcel]

Thank you. I've poured through all of the FAQ and nothing is listed there.

Material, care instructions and country of origin would be appreciated.

[lone sail]

The item descriptions on your store page has the information about what the apparel is made of (for example, the tshirts are 100% cotton). For wash instructions, turn the apparel item inside out, wash in cold water (no fabric softener), then tumble dry on low.

[lone sail]

1. Currently, we only have the option to show USD$. Once paying for the items, the value of the transaction will be shown in their local currency. We do have plans for being able to show other currencies, just pending the ability to get it done.
2. You can DM them to me, or you can email me at [e-mail]
3. If you would like to have more color options, just make another item with the colors that you want in addition.
4. That is definitely on the list to expand. For now, we recommend using the 3D mug to make images that you can upload in the "custom image" options

[violet sparrow]

Someone put in an order through my merch store 4 days ago but it's not reflected in my order history yet. How long does this usually take? It's definitely been over 24 hours. I see it in my alert history and revenue history but not in the merch section.

[stuck void]

If you go to your store to shop it tells you all that info

[stuck void]

Sometimes it’s taken mine a week before it will show up

[opal escarp]

1. Is there an ETA on that?
2. Will DM you a bit later in the day
3. That’s the, obvious, workaround haha but doesn’t quite answer why it’s limited to 5
4. Alright, thanks 🙂

[hot parcel]

@stuck void Ah, so I have to already have the product up on the page. It doesn't say country of origin though.

[stuck void]

I believe it’s Pakistan my hubby ordered a hoodie and sweat pants

It ships from Europe and the US

[silk light]

hey just wanna ask why is this when my views or me buy my mech for the Delivery we are paying to separate changer on the Delivery as one of my views what to buy a cup with is name and logo I did for him and also a T-shire With is Name Logo I Made him and plus this will be going to same address when he orders it over the stream this is wrong in my eyes to do that can see why it so hard for sell our mech is be one Delivery changer in my eyes as it cost them the mech price then plus Delivery with not the same change At All

so why that doing this for him any ides please

[lone sail]

The garments themselves may be made in Pakistan, or any number of other places depending on the item, but the printing is done in the US, EU, and other places. Each item will say where it ships from

[lone sail]

It can depend on a number of situations. For 90% of orders, 24 hours is normal. for the other 10%, it could be a result of any issue that could be out of stock items, embroidery approvals, or an address issue stopping the order from moving to production, or even that they cancelled the order for any reason. If you like, send me your accoundID to DM and I will have a look tomorrow

[uncut vine]

Hello! How does one consolidate the merch alert into existing streamlabs alerts

[opal escarp]

You have been DM'd 🙂

[stuck void]

Anyone know if or when we will get W9 for taxes?

[hollow siren]

You should have received it already

Can you submit a ticket with your account id?

[topaz fern]

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[gusty hinge]

HI. I've updated my twitch name and I think I need your help to migrate my store url?

old username: thompsojustin
new username: thompsoTV

[pearl badge]

It can be fixed but anything currently listed would need to be readded to adjust for the name change.

[gusty hinge]

No problem, still getting it set up so relisting won't be an issue. Let me know what other actions I need to take

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[gusty hinge]

62d8a2d539fa648fea5805d3

[pearl badge]

Sorry for the wait. It should be reset to match your current name as long as you have logged out and back in to the SE website since the change.

[gusty hinge]

thanks! appreciate your help

[peak cedar]

Random question about merch.
I'm buying a few items for a giveaway but I want to ship the stuff directly to the winner. Does anyone know if on the shipping slips/receipts that go in the box with the shirt has any info that might dox me? Like it's asking me for my phone number on the site, will the person I'm shipping this too see this on a receipt??

[stuck void]

Sent in a ticket with ID. Should I have gotten my W9 by mail or email?

[hollow siren]

It would have been email

[stuck void]

Someone got back to me I didn’t sell enough to have a W9

[dreamy bobcat]

Hello my name is Kris i really need help for my se.merch in the first upload that when you put the logo and they make all the shirts and more I putted a wrong picture! Is possible to delete the shop to make a new one from zero ?

[latent nexus]

Account ID: 5990cdd7d39dac360707d774
There seems to an item that been stuck "Deleting item..." for about a year now. It's kinda annoying & I don't want to break other items while messing about with my merch. Any chance this can be sorted?

[lone sail]

We can, however you can also just edit the images. If you would like me to delete your store, just provide your account ID

[lone sail]

Looks like we should have this fixed for you. Let me know if it is still there!

[latent nexus]

Legend, I don't see that bugged item anymore. Thanks for the help.

[cedar locust]

ID: 63586e5839a17efe0a68e5f7
I've been stuck here for days and don't know whats going on.
"Did you try from another browser?"
-Yes I did.
"Reset PC?"
-Yup.
"Is it the right account?"
-I only got one, but yes.

😔

[gusty hinge]

hi. again it looks like I was able to re-set up my store and this link works https://store.streamelements.com/thompsotv

but when viewing my profile and selecting store it doesn't work. sorry! https://streamelements.com/thompsotv/store

[pearl badge]

The first is for merch. The second is for the loyalty one which is entirely different.

[gusty hinge]

oh gotcha! thank you

[karmic ivy]

Hey! Is it possible to have a streamelements alert in my twitch chat when someone buys some merch? Something similar to when someone subscribes or follows.

Sometimes I don't even know when someone buys merch live on stream if I'm playing a game and miss the overlay alert.

[granite void]

Why is my logo shrunk for some clothing items? When I resize the most I can manage is average dpi of 150. I don’t have this issue with mugs, stickers or phone cases

[granite void]

Anything I try to put on an apparel item gets absurdly shrunk even if the actual size of the file is large and I wanna know why that is

[visual shard]

Is the price of merch localized to your region or if I set a price is it set to that price in USD

[pulsar grove]

so im trying to create merch for someone else channel which i have full acess too, but as im saving them it is being saved to my own merch, is this ment to happen

or is there a way around it?

[alpine panther]

mannnnnnnn i had to find out via my own survey that someone bought merch... Why am i not getting anything for notification?? I should be celebrating it, since it's not bought a lot and now they might think I didnt care :/
Also they let me know that it was big for them even when they ordered size small, just a feedback 🙂

[covert meadow]

Is there any colors out of stock currently? Normally the light blue is always out of stock so I just want to double check before ordering it

[pearl badge]

There is no way to determine it without trying.

Usually it'll "refuse" to accept payment if that is the case.

Actually that is just for an item itself.

Don't think it would be possibel to determine until it gets to production.

[loud heath]

You will have to set up notifications for merch redemptions.
If the size does not correspond with store’s description - they can open a ticket with us and we'll assist further.

[loud heath]

You do not have access to someone else's store - even if you have full access.
This is intended due to the sensitive information that it contains.

[plucky rock]

With the attached image, what does this exactly mean?? Does this mean that if I sold 1 hoodie, I would only make $0.10 or do I get the full $30.00??

[lone sail]

Yes, this alert can be turned on in the chat alert module for the chat bot

[lone sail]

You would make $0.10. The rest is used for printing the item and for site maintenance. For hoodies, we have a recommended price of $45, which gives you $15.10 profit.

[plucky rock]

Okay! Thanks so much! 😄

[karmic ivy]

Can you provide a screenshot? I went through all chatbot commands and don't see it at all

[lone sail]

Not commands, modules, that is a separate page

[pastel rose]

Hi. I’m having a problem putting the merch site on my stream. It either shows a white screen or saying it’s a creator issue

[opal escarp]

What is supposed to happen when I select a color here? I was expecting design (examples) but nothing is happening, tried 3 browsers now lol

[pearl badge]

#helpdesk-merch message

[opal escarp]

that is.... interesting 🥲 would've thought that two years later a message could've been added haha. But thanks!

[opal escarp]

Did all of that, still nothing's happening

[opal escarp]

Also, this image is https://streamelements.com/merch but I see no color options in the editor? am I doing something wrong?

[violet sparrow]

I’m not sure if this is something that can be addressed but I was told by someone who wanted to buy things from the store that when they added a single sticker to their cart that also had a mug in it the shipping cost doubled despite it being in the same shipment. Why did the cost of shipping jump up so much for just adding a sticker?

[mellow isle]

Hi there, I want to set up my shop for streams, what is the recommended image size to put on the shop item image?

[faint flicker]

Hi! Is there any way to know what type of colors the printerns can print on the merch? To have 99% color match? 🙂

[silk light]

is there a way to turn off this Embroidery on your mrech at all please as with my logo i can not get it the right colors at all please much be away to take this off

[lone sail]

Hello! The items that have embroidery on them are only available in that print style right now. Sorry!

[lone sail]

The best is to do a preview in your editing software using CMYK as the color options. Anything outside that range will appear faded

[lone sail]

This can happen as certain items will not ship together. For example, mugs will almost always ship separate due to the chance of them breaking and causing collateral damage

[lone sail]

The sizes will vary based on the products, we recommend using images that have at least a 300dpi for best results.

[violet sparrow]

The confusion here is that the mug and sticker were bundled together in the same shipment rather than being explicitly stated to be separate.

[lone sail]

To be clear, it is the same ORDER, that does not define that it will ship together

If they did infact ship together, the price increase would be a lot less. For example, two shirts, or 10 stickers

[compact rapids]

hey guys I'm having trouble buying the original minecraft on zak's store, it's giving me this problem, do you know how to help me?

[silk light]

just can not get the Right Colour With embroidery At All Any Chance One Of You Can try it With My Logo For And then tell Me The Right Colour At All Please

[iron hamlet]

how can I change the link of my store, since pyrokin1 was my old username

[unique surge]

Only way to change the store link is by resetting the store entirely.

If you want to do this, please DM me the JWT token for your account

[topaz fern]

@iron hamlet ⤵️

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[unique surge]

Gradients are great for embroidery. Try sticking with solid colors and simplify the design.

[unique surge]

We don't directly interfere with any streamer's loyalty points settings or stream store. If there's an issue with your points or a redemption, you'll need to speak with the streamer or one of their moderators.

This seems like the item is out of stock or not properly configure

[silk light]

that really dos not help as try every one off them and dos not come out ok

at all look a mess

[unique surge]

This is due to the gradient in your name. That is not going to read well for embroidery. I would suggest that being a solid color, maybe the same as the body of the gun.

You can read more about embroidery here: https://support.streamelements.com/en/articles/199-se-merch-embroidery-guidelines

[silk light]

i have looked at that and did them all look a mess and would if you was to try with my logo also

[wanton dagger]

will we ever get a raglan option for our merch in semerch 😄

[real salmon]

Is there something wrong with the Streamelements merch site? Keeps telling me im on Mobile while im sitting on a PC.

[lone sail]

With your logo, I would recommend simplifying the design - remove any gradients (solid colors only), and use the thread colors we have available in your design to find a good combination that looks good. With embroidery, simpler designs will come out looking a ton better

[lone sail]

We keep track of all requests, so as long as people request it, it will get added to the list and reviewed for adding when we are able.

[lone sail]

Because setting up merch requires detail, we highly recommend a larger screen. Because of this, we do have a limit in place to prevent people from setting up merch on lower resolution devices

[wraith lichen]

hey, trying to buy some of my own merch yet when i put in my correct address its saying its wrong, even trough its not

[fierce prawn]

I was just checking the SE merch store and was wondering, does Stream Elements handle the fabrication/production/print/etc and also shipping, for the products sold?
or would just be like a payment processor and we should handle those things ourselves?

[quick gust]

this isn't really merch related i suppose, but i don't really see where else i can ask this question 😅

is there any way to setup our tip page to accept more than 1 currency?

[lyric valve]

I don't find the correct way to have an answer. Someone made a purchase in my store (streamelement store). it was on the 28th of february, and nothing is showing yet in my purchase history (sorry for my english, i'm french). what happened ? i don't understand and didn't received any informations upon this purchase ! i saw the alert on live stream, and the follower told me they had purchased 2 items. I also see it in my dashboard, but nothing in the merch purchases history, and, of course, nothing about the money of these order. Can u explain me what's happening ?
Thank you, i hope maybe someone had the same issue and some answers 🥺

[lyric valve]

Sorry, i've got my answer 🙂 but thanks

[lunar prairie]

Hello, i changed my Username at Twitch as well as at Stream elements but my merch shop won´t change the name, how can i fix that?

[lone sail]

Unfortunately, we are only able to change the link by deleting the store and regenerating it. This does not remove any images or profit, but you do need to remake all the items you have there. If this is ok, please provide your account ID and I will get it done.

[lunar prairie]

Hey Scalper, thank you for the Support, where can I c my ID?

[topaz fern]

@lunar prairie ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lunar prairie]

6223a3736c411086d2bcbf02

[pearl badge]

And to be sure you understand the start over from scratch bit he mentioned?

[limber nest]

Think there might be a bug here... I used the recommended size for the file.

Edit: it got solved with a site refresh

[fathom mesa]

I've been having troubles verifying my bank account to be able to withdraw funds. It says it takes up to 7 days to verify, but haven't been notified if it was verified or not, and it still says "withdrawal not possible"

[topaz fern]

@fathom mesa ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[lunar prairie]

Yeah thats okay 🙂

[silk light]

hey dos anyone Know The Size Of The Desk mat as it not saying The Size On The SE.Merch Print on Demand Design Guidelines at All So Dos Any One Know What Size It Is At All For The Logo

Please

it ok i got it out your pin message but should be update on the SE.Merch Print on Demand Design Guidelines also

[fierce prawn]

can somebody answer my question please?

[silk light]

also there know logo size on the basball caps need uploading all this

[loud heath]

Hi how do i order my own merch ?

[thorn cloak]

Hey, you can order your own merch by clicking on the get started under 'Marketing' tab https://streamelements.com/dashboard/se-merch

[loud heath]

thanks and how will it be delivered to me because am living in Trinidad and Tobago

[wraith lichen]

Still needing help with my addreess since its saying "ErrorWe are having error fetching shipping or tax options for the given address, please check your data is correct"

even though its corrected

[vagrant garden]

I ordered my Merch several days ago, was charged already, but the purchase isn't showing up anywhere in my history.
It's like a ghost ordered a Shirt & never gave me the Shirt?

[wispy inlet]

We keep getting an email about our EIN not being validated we have submitted it multiple times can someone please help ?

[thin sphinx]

Is there a way to embed the merch store items into your own website at all? (other than just sending a link) im thinking more from an API perspective...

[pearl badge]

There are not.

[thin sphinx]

Sadge

[thin sphinx]

Hey @ @proven birch I saw your post about account closure... I am hoping i can ask for a quick clarifying bit. Is it possible to close just the merch part of an account? I have moved everything from twitch over to YT and would rather not have "sch1lly-8567" instead of just "sch1lly"

[viral yoke]

Buy your own merch samples not working. I believe I saw there’s a discount for ordering your own merch but desktop and mobile links don’t work or am I missing a section I didn’t see

[knotty quail]

So do I have to pay streamelements when someone buys my merch? Like other print on demand places

Like if someone buys for x I have to pay x and get x back later?

[hollow siren]

You do not.

[knotty quail]

Hooray

Ty

[lone sail]

Looks like the elements are getting messed up. That semi-circle to the right of your screenshot is what you would click to do this, which will open a link to your store that will have the discount applied to it. If you DM me your accountID, I can generate this link for you and send it to you, in the case you still can't click it on your end. It does open a new window, so if it isn't working on desktop, try in an incognito window as some browser extensions can interfere with this

[storm pulsar]

Hey, my Merch store reverted to 4 auto generated items on the dashboard, it is still showing the 8 items I took the time to create on the store page though. What does this mean, can a backup be created so I don't have to redo the items? Or is this just a temporary glitch?

[storm pulsar]

My overlays are all gone too but they still load in OBS I dont know if that helps identify the problem =/

[viral yoke]

Thank you. The web version on computer works. It’s the mobile version that does not work. Another thing happened though, I placed an order and it gave me confirmation but quickly went away and a new page pop up saying there was an error. It shows on my activity screen that I bought something but I never got an email. I did a separate order for a different item, confirmation page stayed active and gave me confirmation email and the

So not sure if the order went through

[lone sail]

Got it. DM me the order ID that went through, I can use that to find the other and see what happened

[thin sphinx]

At one point in time, I was part of the SE Merch Beta testers... Not sure why, but discord punted me out of the server a while back and now I no longer have access to said beta zone. Would it be possible to get readded?

[stuck void]

Why was my store offline when I never took it off? Also I can not view my store to add anything to it

I cant access my merch

[stuck void]

Any help here?

[thin sphinx]

The email support gets back to you faster than here in my experience

[stuck void]

Yeah I emailed them they are looking into it

[opal escarp]

Okay, so I don’t know where to leave this. But I’m livid. After opening my mercy shop this month three out of four mugs were delivered broken.

That being said, customer support is handling it just fine.

But how can 75% be delivered like this? This takes ALL the joy out of them receiving their merch and kills any trust for future purchases.

[loud heath]

hi good morning when i order my merch from Tobago because that is my country how will it be delivered to me ?

am thinking of ordering one shirt for myself this pay

[candid plover]

hi i have the question is possible speak with moderator french ?

[woven raven]

Is the merch panel section supposed to have a link? because its just shows the color scheme and nothing else

[candid plover]

hi i have the question is possible speak with moderator french ?

[stuck void]

Sooo my store got taken down because someone complained about what I was selling and streamelements wants to say it violated TOS when no none of my stuff did I was very thorough on reading it.

[topaz fern]

@stuck void ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[lone sail]

Hello! ToS Violations are determined by a team at StreamElements. Our ToS are very clear: https://support.streamelements.com/en/articles/152-se-merch-terms-of-service?se_clid=da7d2126-a1f2-412c-a645-a5c94cf7b747

[fleet wadi]

I don't know if this is the right channel, when people redeem the Stream Perks I've assigned in my stream store only the audio occurs. There's no notification and there's no visual (the GIFs don't show). They're set up as Stream perks, not just Sound effects. Preview and Alert asset each have the GIF loaded. Redeeming this item shows an alert is checked. Please advise 😦 @summer hamlet

[brisk cove]

My merch shop is stuck in an infinite loading screen when trying to load it

i have tried to clear cookies, browser history different devices but no luck

[steep sky]

Hello! I'm having a problem where my merch rotator for the stream overlay is not working. Could anyone assist me?

I have it setup correctly (as far as we can do on the user side), but it doesn't show any items.

Important note: my store name / URL was changed once before. This required the SE staff to do, so maybe that is relevant.

[obsidian folio]

Hi there! I hope this is the right place to ask about this, but the brand I work for (The Dad/The Dad Gaming) is a parenting brand, and we use the StreamElements shop for merch at this point in time. I was wondering how likely it would be to get options for kid sized clothing (like shirts) or even things like baby onesies as options for merch?

[visual shard]

Is Merch prices that I see when it lists sell price and profit listed in my local currency or is it always USD?

[lone sail]

please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone sail]

Hello! Please review the pinned posts, there are some items/colors that need to be active for the rotator widget to populate. It is an older feature that needs updating, so there are issues like this. However, you are also able to build your own by copying images from your store and using the standard Image Rotator widget in your overlay editor

[lone sail]

Hey! We do have these on the list of items we are looking at adding, however we do not currently have an ETA due to available dev time to add them. I am pushing for them myself as well, just not sure when

[steep sky]

Thanks!

[uncut vine]

Hello! I have 2 questions. !. I have full control access to another account, I've been trying to add merchandise to the persons store but it is uploading to mine. 2. How do I upload a specific size of sticker, it seems the sticker upload is just a large page (and are the stickers die-cut?). Thanks!

[proud lake]

i have 2 questions also, first is the stickers can the have a transparent background to where just the logo/text doesnt have that ugly white outline, second for merch if a viewer bought some does the streamer pay for anything like to make it or anything

[lyric osprey]

anyone having issue with the tipping system, I had 500 gbp in tips and they disappeared

@summer hamlet

@lone sail

[lone sail]

1. As of right now, we do not have full control access for merch. 2. Stickers are kiss cut, meaning that they are cut around .3cm or a quarter inch from the design all the way around

[lone sail]

For the first, the stickers are printed on white, not transparent vinyl, so the white will always be where any transparent region is. For the second, when a viewer purchases, we use those funds to process the order, then you get the profit. You don't have to put any money up from other than purchasing your own 🙂

[lone sail]

I recommend reaching out to our email [e-mail] on this. We can look into it, however any details of the tip you can provide (and how you know it was processed through our system) will assist us

[proud lake]

sounds cool ty - will the vinyl be a thing in the future?

[lone sail]

It is something we have gotten a few requests on, but not 100% sure. It depends on how popular something like that would be, and how financially feasible. Printing white is a lot harder than printing colors

[lyric osprey]

What info you would require can I send you screenshots in DM?

[uncut vine]

Thank you! Any idea on when merch control will be available for the mods?

[proud lake]

ok appreciate it ill try to find a workaround to make the sticker look good haha

[lyric osprey]

@lone sail is it a random bug?

[proud lake]

my friends pc is ice white with white leds so the vinyl would have been great as the words would pop out but can always try sth else

[lone sail]

Sure, screenshots work. As for info, explain it to me like I am a rock

[lone sail]

Not sure unfortunately. It is something on our list, but its all about priorities right now, and it isn't a high one just yet

[uncut vine]

Ok thank you!

[dense pasture]

Not sure is this is the best place for this. My SE Pay balance has just gone to $0. I have not made a withdraw, and all of the transactions still show.

[dense pasture]

@dire holly and I are experiencing the same thing. Our balances just dropped to zero.

[lyric osprey]

it fixed itself for me

[woven raven]

For some reason I don't have merch panels? It's really frustrating because every time I mention merch in passing I always get a few people going oh you have merch? Then I actually get a sale or two. Would really like to have access to merch panels

[pearl badge]

Go here then the marketing tab and merch panels. https://streamelements.com/dashboard/se-merch

Do note this is needed to make this work #helpdesk-merch message

[sullen crown]

why cant my merch page load?

[thorn cloak]

Hey, what browser are you using?

[sullen crown]

firefox

[thorn cloak]

Try chrome

[sullen crown]

okay hodl on

[sullen crown]

okay chrome worked! thank you lol

[thorn cloak]

[sullen crown]

[quasi solar]

Hello! How do I put in a proper address to send an item to Brazil? It doesn't accept the Brazilian postal code or phone number.

[storm pulsar]

I've got an issue where the first black T-shirt thumbnail is showing a glitched outline of the shirt, other colors show it, I still need to take a look and likely just add and remove the color but check your stores.
Anyone else seeing that?

[tiny stag]

Hi! I've had a viewer recently purchase from my merch store but they couldn't see anywhere to enter their username. They didn't tick the box to be anonymous. On completing the purchase it shared their initials on my stream instead. How are customers supposed to enter their nickname?

[wheat abyss]

hello i got a merch store called aussienight but i want to change it to Ozzyicon i got streamelement my ID 5f641584c58d36a5908ab429 ?

[foggy tartan]

Hello,

Tried submitting a support ticket and it didnt work

Need help with a merch order...again

[thorn cloak]

Your store needs to be reset completely by staff and you need to rebuild it from scratch again if you want to change the name/URL.

[thorn cloak]

Email [e-mail] with your issue.

[serene oxide]

When i upload my Logo and try to review on a product the color changes. is there a reason why?

[reef hollow]

how do you get the staff to reset it completely?

[topaz fern]

@reef hollow ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[reef hollow]

60554ea9d8e8715821760e7c

[topaz fern]

@reef hollow ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[celest echo]

By any chance is there any way to get a big and tall option for some of the shirts. I'm a husky guy and can't even wear my own merch.

[sullen crown]

Im curious is there a Discount for Youtube Members that join my channel? or is the discounts only for twitch subscribers?

[raven summit]

are the stickers printed on water proof materials? IE can they survive on vehicles?

[tiny stag]

Hi, I'm trying to follow up for a customer who's made a purchase but not received any update beyond the original email. The customer FAQ in this channel's description leads to a 404, and the streamelements.com/contact page isn't loading or is completely blank.

[thorn cloak]

There is not, only for Twitch subscribers.

[thorn cloak]

Have them email to [e-mail] with their order ID

[lyric osprey]

is it normal to have this for more than a week now?
Your bank details are being verified. This process takes up to 7 business days.

Despite that I was using SE Pay for over 3 months before, and made many withdrawals in the past with no issues.
Also it was verified once

[lyric osprey]

@lone sail Can you elaborate please my friend?

[lone sail]

A lot of this depends on financial regulations around the globe. You do need to regularly verify who you are and your bank details as needed. If you have an issue, please email our support, due to the sensitive nature of the topic, we want to keep it through email for the best security

[steep sky]

Hi @lone sail! I tried to create a ticket, but the bot wouldn't respond as the directions mentioned.

I wanted to get in touch with the staff because I ordered merch for myself and it was misdelivered. I'd like to get someone to check on this for me.

In addition, I ran into two important issues to report regarding the "Submit a ticket" function on the email: 1. It sends us to a 404 page. 2. The submit a ticket function there is giving an error, so I cannot submit a ticket to that system.

Sorry to give you a lot to work on!

[lone sail]

Hey! Send us an email to [e-mail] with your order number. If you don't have that, include your shipping information and the link to the store you purchased from

[steep sky]

Thanks! will do!

[edgy sonnet]

I'm not able to create a new item in the merch store or Edit any existing items as it re routes me to a page stating that it does not support MOBILE at this time. I'm currently not using a mobile device to access this I'm attempting it through Web browser google chrome on my PC. Any suggestions on how to fix this?

[meager birch]

I'm trying to upload new merch but its been an hour for it to "create" and "update".

[topaz fern]

@meager birch ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[meager birch]

I'd rather chat with a person than a Bot..

[pearl badge]

Then follow the instructions in #submit-support-ticket

[meager birch]

tf

[indigo siren]

!Help.Hi. I'm new here and am having trouble placing my merch sample order. For some reason, the system indicates there is an error in my shipping address (I'm in Canada) but everything seem to be ok on my end. No idea what the issue is. Also had the same issue yesterday re: Create and update. Had to delete my account and re-do it to clear the issue. Not a great start...

[molten escarp]

Hmm kinda only a question about shipping costs. Is it right that you pay shipping cost for every item u put in the cart? 🤔

[lavish flame]

Hi there. When I click on Withdraw button, as I had less than $20, it says to request a manual withdrawal by clicking on a link - When I click it, it says 404 Not Found !!!!!

[topaz fern]

@rocky mountain ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[thorn cloak]

Hey! Please open a ticket here https://support.streamelements.com/en

❓in bottom left and support ticket

[turbid echo]

Hello! I am about to launch my merch store but it seems that the stickers and shirts I'm offering require separate shipping costs to be delivered. Is this a glitch since I'm buying them as the creator? Or will be audience actually have to pay separate shipping for stickers they purchase? If the latter, what else can be shipped with stickers to make it seem like less of a waste?

[thorn cloak]

Been sent to the devs to fix, will update once it is resolved.

[barren marsh]

Yeah I've been having issues for a while with my bank payments

I was able to get paid a few times but suddenly my bank stuff stopped working.

My old/current bank info doesn't work. I'm trying a new one but if that doesn't work well......than I'm screwed.

[thorn cloak]

What browser are you using?

[thorn cloak]

Staff notified the devs again, will be fixed after 1-2 business days.

[loud heath]

Guys i recently ordered somthing from my merch store but i received only one can you help me?

[pearl badge]

#submit-support-ticket

[novel palm]

Hey again, It was fixed, I saw the initialisation screen. Made a t-shirt and published it. Now it's stuck again.
(can't comment on the old account because I switched my phone to this one and your server requires it to be verified)

Also the merch welcome email has linked images from imgur.com which don't exist anymore. You might want to fix it.

StreamElements has been a much smoother and better experience than what your main competitor had to offer but this merch issue is a bit frustrating to be honest. Hopefully you can get it resolved quickly 🙏 thanks for all the help, really appreciate it

[lone sail]

Hey! We do apologize for the issues here. In addition, thanks for the information about the broken images, we will get those fixed!

[novel palm]

No worries, things happen and I understand that. 🙏

[strong moon]

Hi! I've tried searching for this in the channel so apologies if this has already been answered, should I be receiving notification emails alerting me that someone has made a purchase through the store, or would this just be on the store ticker/payment tab? Thanks!

[lone sail]

The alerts will only be on your dashboard in the activity feed, on the purchase ticker, and show up on your profit history

[ember viper]

can anyone help, it wont allow me to do my panel

[thorn cloak]

Pinned messages

#helpdesk-merch message

[bleak venture]

Hey Dan, I was having the same issues. Set those merch items and colours up, now it's just spinning on this:

left it for a while and nothing is being generated

does the same from my mobile phone as well

[topaz fern]

@bleak venture ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[wraith lichen]

Hey, i cant seem to order any of my own merch to my address, Keep getting "ErrorWe are having error fetching shipping or tax options for the given address, please check your data is correct" this my stuff is all correct, any help guys

[true creek]

i need help chnaging a payment method for my account

changing*

[tranquil plover]

Hey champs i bin ordering 5 merch giveaways but the only one who is not working is a order to Brazil... Do you know how that is possible. I tried like 6 times but keeps failling. Thanks for checking @quick ore or other staff legends

[tranquil plover]

And i did the orders yesterday because there is maintenance today

[wraith lichen]

Any help would be helpful

[quick ore]

Howdy friend! I would try again after the merch maintenance is over, and if it still doesn't work, I would fill out a ticket!

[silk light]

hey what is up with mrech as it not leting me go on there saying it down

[tranquil plover]

Thanks amigo i will do, and the ones who did came true earlier this week are probly correct? Thanks for replying

[thorn cloak]

#announcements message

[noble night]

I haven't had any emails from your or tipalti and i requested a withdrawal from merch on 20/04/2023... HALP!

[pearl badge]

#submit-support-ticket @noble night

[lone sail]

We have big plans for that, however I don't have a specific date as we have had to do a lot of backend work to make the entire process more stable first

[true creek]

Okay sweet

[fair spire]

hi, so i started uploading merch to the store yesterday with no issues. starting last night i'm having trouble adding anything else. i'll create a shirt and try to publish it, but it will just continually load without publishing it. i've tried logging out, clearing cookies/cache, and neither of those have worked.

[true creek]

@fair spire have u tried reloading the page because thats what i do when that happens alot

[fair spire]

yeah, i've tried refreshing and then hard refreshing (cmd+shift+r)

[true creek]

huh thats weird it works for me just fine

[fair spire]

yeah it seems really weird, i'm not sure why it started doing this. i can actually upload stickers but t-shirts just stall

[true creek]

thats really weird tho

[fair spire]

yeah, it makes no sense lol

[wet jolt]

I have another order showing on February 24th.

[dusk briar]

hello,i have a question about merch,i didnt see anyone with this square around the print,its caused by the image? or is it normal,it was png file with transparent backround,why is it there? what should i change or do? i ordered this just as the sample,not published yet

[pearl badge]

@dusk briar this is an issue we're aware of. Fill this form out and it'll be replaced

[topaz fern]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[pearl badge]

❔ in bottom left

[lethal otter]

I’m horrified to learn that one of my first ever merch orders for my stream store arrived to my subscriber and it has a horrific grey square on the shirt even though I uploaded a pristine high res PNG file

I had ordered 150$ worth of test merch last month before taking the store online with no issues… what do I do?

[topaz fern]

@lethal otter ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[sinful forge]

Sorry about this, there was an error that occurred on our end and it affected a batch of order. We're aware of the issue and we're tracking the orders affected.

[lethal otter]

Can you track the orders recently purchased from my stream store? Or do I need to find every order# from the people who bought the merch to resolve this?

Will you be sending replacement products to the merch purchasers?

[sinful forge]

We have a list of the affected orders, we caught it and have since worked on resolving the issue. Please contact us with your order information and we can confirm and supply more information. You do not need to go order id gathering.

[lethal otter]

Ahhh ok, what should I put in the form for where they ask for Order #

And can I inform my community they will be receiving replacement orders asap?

@lone sail I noticed that you were also endeavoring to resolve this issue for other streams, should I take my merch store offline?

[lone sail]

No need to take it offline. The issue was isolated to a specific batch due to an update we pushed (and then fixed once we realized it). All affected orders will be replaced (even if they don't reach out)

[lethal otter]

Ok thanks, is their new tracking info I can provide to my community for their replacement products?

And do I still need to fill out the order support form?

[lone sail]

They will receive tracking numbers automagically once they ship 🙂

[lone sail]

You don't need to, but I recommend it just in case. We tried to catch everything, but I am still only human

[lethal otter]

What should I put in for the section that requests an Order #?

Since I’m doing it on behalf of those who purchased from my store

My stream elements store is https://store.streamelements.com/thecomedyking

If that helps

I just put the order date for the purchase from my store — any and all updates or advice you could give me on how to help my supporters is appreciated — worried they’ll never purchase again

[lone sail]

So as much as we appreciate that, we do recommend you ask them to reach out to us directly. This would allow us to verify other information if needed and just removes one extra step when asking questions

[lethal otter]

You’ve already assured me that you have found the orders with issues, I would prefer not to obligate my community to endure customer support queries to resolve our mistakes
when they have already gone above and beyond by purchasing merch in the first place

The purchaser in question also has a new Hoodie currently estimated for delivery

I’m surprised to see that StreamElements knew about this issue and neglected to send out an informative email or banner disclaimer on our dashboards — it would have been invaluable to get out in front of this to warn those who purchased merch

Can I personally get a confirmation that the issue affecting my stream merch is resolved and being replaced? Or at least currently being investigated?

[wet jolt]

This is the one I am referring to. I have not received any payment for it and apparently you can't even see it. And that concerns me.

[true creek]

hey guys i just got my desk mat in from stream elements ITS AMAZING LOVE IT 10/10 for sure

[brittle ingot]

hello, im currently having an issue with published merch items not showing up in my store? is there something wrong with the items or designs i picked and setup?

of the 3 products i have published so far, only 1 of them shows in my ACTUAL store

[dense axle]

Are all of them published?

[brittle ingot]

yes

but onlky the hoodie shows

[topaz fern]

@brittle ingot ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[brittle ingot]

you want me to DM that to you or put it here @dense axle

[dense axle]

Here is good.

[brittle ingot]

5dd2115da3e58845389501a4

[dense axle]

@brittle ingot I will let the developers know about this, hopefully there will be a fix by tomorrow.

[brittle ingot]

ok thank oyu

you*

[dense axle]

Should be fixed now.

[brittle ingot]

just checked, it is, thanks so much!

[trim herald]

still not working :/

And how is that supposed to work ?

[shut agate]

Good afternoon

Any body here ?

Seriously why have a discord for support if no one is here ?

[topaz fern]

@shut agate ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[sinful forge]

@shut agate how can we help?

[shut agate]

How made an order this morning. when I pushed the pay button it said the store is closed. Reordered this afternoon and it went thru fine. I see in my email that the morning order went thru too

Want that canceled

Filled out a form to do that got no reply that was being done

[sinful forge]

What is the order ID of the item you want cancelled?

[shut agate]

hangon will get it

#8RbGF6-MSs2_jNxSlD_MWQ

[sinful forge]

Found the ticket, Cancelled the order, i'll respond there

[shut agate]

thank you

will be refunded to Paypal then ?

Thanks for your help

[ornate flame]

Hello, I placed an order on my store on Feb 23rd and received the confirmation email but haven't had any updates since. A second order I placed that same day on another streamer's store that same day has already arrived. Just checking to see if there was any issues with my order.

[topaz fern]

@ornate flame ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[ornate flame]

I don't see any options on that form that fit the issue at hand.

[sinful forge]

Simply reply with the order number or email used for the order and we'll investigate further

[ornate flame]

Order # 2Axg3rG7Qfa6M0r1j287Ng , thank you!

[sinful forge]

In the support email is what i meant, but i'll take a look

[sinful forge]

Interesting.. Looks like the order was cancelled. Please email us so we can look more into this

[ornate flame]

Will do, thank you!

[wet jolt]

are there any support staff available now?

[topaz fern]

@wet jolt ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[wet jolt]

I posted this the past couple of days and did not receive any helpful responses. I'm showing an order placed on the 24th of February and the payment is not showing and have not received any payment. Support states that they don't even see it on your end. Every time I've received any orders I've had to go on the support forum because my payments are not showing up. What is going on and why aren't you fixing it?

[sinful forge]

Did you write in to support? If so, what is the ticket number?

[topaz fern]

@wet jolt ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[wet jolt]

No. Someone from your team answered back and told me that they did not see any orders on my account since January. I asked what I needed to do and that's the last I have heard from anyone.

[wet jolt]

So what do I do next? You mentioned someone about a ticket. How do I submit a ticket?

[topaz fern]

@wet jolt ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[wet jolt]

I cannot place a ticket into the support. It does not have the options that I need for a "missing payment" and seeing that the payment is not showing up I don't know what the order # is. I cannot submit the form without that information. What's plan B?

[sinful forge]

https://streamelements.com/contact

[wet jolt]

Info sent. Thanks.

[true creek]

What do I do if i still haven’t gotten my email about my money from people buying merch

[lofty shale]

Hey! You will not receive an email per-se. You can check the purchases from your dashboard: https://streamelements.com/dashboard/tipping/merch-history

[plain turtle]

Is there a way to know where the merch is coming from? i've ordered a t-shirt a few weeks ago that was made in the EU so no issues. Then i've ordered another t-shirt and that's coming from the US and i now have to pay 20 euro import costs on it. If i had know that i wouldn't have ordered it.

[pearl badge]

@plain turtle unfortunately this is only known at the production level since we have no way of knowing supply issues.

[plain turtle]

Might be a good idea to give people an idea where things are coming from.

[pearl badge]

Only certain things explicitly come from the US.

Anything else is beyond our knowledge if it needs to come from outside the desired region.

[true creek]

@lofty shale it says that an email will be sent to me 9-14 business days that I can verify and it will allow me to have my money

I’ll send an image of what I’m talking about

[lofty shale]

That is right, it is for withdrawals. Sorry, the first message was a bit confusing.

[true creek]

I figured lol

But yeah it still has not sent me the email for it

@lofty shale so what do I do?

[midnight flare]

Hey @true creek,

Your latest withdrawal request is currently being processed. Once it is submitted, you can check the status of your payment through your dashboard, here - https://streamelements.com/dashboard/tipping/payments/paymentshistory

[true creek]

Thank u

[true creek]

can yall somehow get stream elements to send me the email to confirm it so i can get my money from people buying merhc?

merch

@lofty shale

[midnight flare]

Hello @true creek,

As my colleague explained earlier, you will not receive an email per-se. You can check the purchases from your dashboard: https://streamelements.com/dashboard/tipping/merch-history

As for the status of your current payment, once it is submitted you will see it under your Payment History - https://streamelements.com/dashboard/tipping/payments/paymentshistory

[trim herald]

can some one help me ?! still no answere to my questions above :/

[true creek]

@midnight flare ohhhhh okay now i understand im so sorry

[midnight flare]

No worries, always happy to help and clarify. If you have any other inquiries, please feel free to ask.

[midnight flare]

Hey. Did you submit a ticket with us? If so, could you offer me your ticket number?

[trim herald]

No i was told to Post my number in Here. So i did and nothing happens 😦

[true creek]

@midnight flare thank you so much

[trim herald]

@midnight flare where i do that man ?

[midnight flare]

https://streamelements.com/contact

This will submit a ticket. One of our agents will get to it as soon as possible.

[thorny cradle]

hey so i made merch on SE and now when people click it from my bio or when i click it from my dashboard it doesnt load it does this ?

[mild saffron]

Hey, just replied to your ticket about this

[thorny cradle]

thanks

[soft linden]

Hi there, I am having issues with the Merch page, whenever I go to click 'create an item' it never loads, it pops up for not even a second and goes away 😦 ?????? been dealing with this for months sadly. Any help would be greatly appreciated

[loud heath]

Sooo, I'm trying to add a new wave of merch to my store I've been meaning to do for awhile, and for some reason it's not letting me add any more merch items.
First the loading bar gets stuck, then the tile as shown just never loads the item.

[topaz fern]

@loud heath ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[loud heath]

5e0016f5ca5f870d1f1f425e This is my ID

[lofty shale]

Hi! I passed this to our devs. Please allow them some time. Thank you!

[native vessel]

I Set up a design In the MERCH store but it’s not showing up. It’s still asking me if I want to set up merch but I’ve done it three times I really need this to go live

[pearl badge]

@native vessel what browser are you using?

[native vessel]

@pearl badge No. iOS is all I have. So because I have an Apple computer I can’t set up a MERCH store?

[pearl badge]

Yeah. Could you try on desktop?

[native vessel]

15,000 subscribers that want T-shirts @pearl badge

[native vessel]

Did you laugh at me???

[native vessel]

Did you laugh at me? Wow. Professional…

[pearl badge]

No I did not.

And I merely suggested using another browser as our website is designed with chromium browsers in mind.

[native vessel]

I cannot do that so what can i do?

[faint jay]

Hi. Sudo is right tho, some browsers have issues with our merch store, mostly Firefox, but it can affect other browsers too. Do you have a browser outside of Safari since you mentioned an Apple device?

[native vessel]

I am the manager and a certified user. I am just able to go to Stream Elements and I’m automatically logged in. I do that for my iPad. I don’t have the password. I’m very limited in what I can do this is absolutely ridiculous

[faint jay]

It is not related to the password or your user status. It is related to the browser you use. SE.Merch is not fully optimized for mobile devices and browsers outside of Chromium based browsers which can cause issues. This is why we recommend to just log in with a different browser and/or a different device.

[native vessel]

So what am i supposed to do if I dont have the password but im supposed to handle this? This is y our brilliant plan??? Log in elsewhere?

[faint jay]

If your browser is not supported, you need to test a different one to confirm the issue. If other browsers show the same issue, we will take care of it and fix it.

Like i explained, some browsers and devices are not optimized and can be problematic - this is nothing that we can fix.
I would suggest changing the browser to a Chromium based one, those do work on iOS.
The creator will be able to provide you access if you request it as a manager.

[native vessel]

Please take care of it and fix it. Im not sure what you need to do but I am disabled and not really able to run out and go to another computer. Please help…

[faint jay]

This is not about a computer, this is about downloading a different browser and using it to log in and adjust the settings. And this is something that can't be fixed in a short amount of time, browser optimization can take weeks or months.

[native vessel]

Ugh…. Okay. WOW

Illl go through someone else. This is ridiculous

Ill be filing a formal complaint

[faint jay]

Please feel free to email [e-mail] with an official formal complaint and out higher ups will take care of it.
It will however not change the technical limitations of your chosen software that is not capable of displaying the page properly.

[native vessel]

I can’t be the only one that uses Apple

[faint jay]

This is not an issue for Apple, this looks like an issue that exists with an iPad combined with your chosen browser. You can always install a different browser for free and test it.
This issue affects Windows users too.

[native vessel]

This sounds like an issue with streamelements

[tame birch]

hello i need help i can get back to my merch disign side of the websight

[lone sail]

Hey, can you explain a bit more about the issue you are experiencing?

[tame birch]

i cant log in to my merch store to modify anything i can get to the store but not to the design side

[lone sail]

Hey! We will definitely take your suggestion into consideration, however it does not change that right now that you are experiencing a very specific problem. To make sure that it isn't something wrong with your specific account, we recommend using a different browser. If you again attempt to create a store and it fails in our recommended browser, then that points to us that there is actually another bug that your account is experiencing that we definitely need to look into right away. If you choose not to go this route, that is entirely up to you. Please feel free to @ me if you run into any other problems!

[lone sail]

Are you logging into your StreamElements account at www.streamelements.com, then going to the SE.Merch button under Revenue on the dashboard?

[tame birch]

yes but its not the right place we change our name from darkwatchers to Dark_Watchers and now we cant log into the store

https://store.streamelements.com/darkwatchers

i can get here and i can get to where i need to redo everything but i cant get to the old one to rename and redesign

[lone sail]

Ah. So the name doesn't change automatically when you change your username. To get a name change on the store, we currently need to completely reset your store, meaning you will need to readd all items. If you would like to proceed with this, please provide me with your account id

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[tame birch]

iwhere do i find that

in emails

[lone sail]

I am not sure what you are asking, I provided all the information you need, and if you would like me to reset your store, I need the accountID, which the bot is showing you exactly where to find it

[tame birch]

i dont know where to fin the account id

[topaz fern]

@tame birch ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[tame birch]

do i post it here

[sinful forge]

Yup

[tame birch]

6219a5d6b540db0dc1780a48

[lone sail]

I have reset your store. You should be able to re-create everything now with the updated name

[tame birch]

thank you

ok so that didnt help

i think i need to merge them

[lone sail]

I am not sure what you mean, we do not merge Merch Stores

[tame birch]

so i found my original it was though youtube and the one i sent was twitch i n tried to connect the twitch account and it said already in use

its telling me i need both the jwt tokens to merge the acounts

[lone sail]

Yes, you can link the accounts, however that still does not merch the merch stores. That just allows the two accounts to swap between each other easily

[tame birch]

thats ok i got it

[burnt socket]

Hi

[crisp salmon]

hi, it says that stickers are kiss cut, but give you a rectangle space to upload. when the stickers arrive, are they on a rectangle page? i.e. if I add 4 images, are all 4 images kiss cut? or would it kiss cut around all 4 as one

[white girder]

@crisp salmon i hope this image answer your question

[crisp salmon]

perfect, thanks!

[onyx echo]

Where should I place the image here for it to show in the middle of one side? I want it to be facing straight forward when a right handed person is holding it 😦 I thought it was here but i ordered some tests and they were very wrong and not where i thought theyd be at all

[sinful juniper]

Are we going to have iPhone cases up to the newest models available in the store?

[cobalt wharf]

hello. I created a store using the tutorial and had uploaded designs and streamelements built out my merch. when I went live it all deleted. now my only option is to build each shirt, cup, etc. manually. is there a way to reset back to the "tutorial" designer? Kind of upset about it but I'm a developer so I know these things happen.

btw.. my account id 5d4f06745441a89c66ca02e2

[lone sail]

Do you have a picture of the item you received? This is where I would put it

[lone sail]

We have a few plans on this, but right now we are limited to what we have available in the store

[lone sail]

Yeah, I can do that

[random frigate]

Having issues creating new items in my shop. Tried creating two new items and they have been stuck in loading since yesterday.

[lone sail]

In addition to Renziito's explanation, the stickers are printed and cut on the rectangle space. The customer will receive it like this, and will be able to peel off the kiss-cut sticker from there

[topaz fern]

@random frigate ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[random frigate]

Account ID
61892ee89f87d9ecc0c66dd6

[onyx echo]

Here you go! They are too close to the handle 😦

They’re like an inch off centre 😦

[lone sail]

I have done the reset, you should be good to go!

[onyx echo]

This is an updated design, obvi, but it’s in the exact same spot

[lone sail]

Thanks! I have to send this over to our devs and they will get this fixed

[trim herald]

no laugh at you just about that sentence ...you are flexing with subscribers thinking that you are someone special here

[native vessel]

Definitely not flexing with subscribers at all just celebrating my 15 K and would like to celebrate with my subscribers by introducing my new Murch store but I can’t do that it’s a little disappointing

[patent wraith]

@lone sail Hi my merch store is https://store.streamelements.com/jackwooten but I want it to say Project B9 instead of jackwooten how do I do that

[lone sail]

Have you changed your account name to Project B9?

[patent wraith]

I cant change my account name

[lone sail]

We can only set stores to what you have your account name set up to be. According to what I see, "Jackwooten" is the name on the account with youtube

[patent wraith]

Well I don't actually have a yt channel I just chose that

@lone sail Is there a way you could set it so it could be Project B9

[lone sail]

We can only set stores to what you have your account name set up to be, as I said before

[patent wraith]

Ok I'll try to do that

[onyx echo]

Anyone got any ideas 😭

[lofty shale]

Hey! There is a preview button after you place the design. That will show you where the art is positioned.

[onyx echo]

I am a fricking idiot

Thankyou 🥲

[quiet reef]

I believe there is a slight bug with creating a new merch item(s). I click on "Get started" upload a design and then click on "save and publish" and then it loads into the homepage of the SE Merch without the product(s) being displayed.

[topaz fern]

@quiet reef ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[quiet reef]

Is the account ID found next to the Member since date found on this page?

[pearl badge]

yes

[quiet reef]

Account ID: 5eea67a78402210af8ae7420

[eager kraken]

Are we going to have hats, etc eventually

[pearl badge]

There are things planned but no eta on when it'll happen.

[dusty halo]

i cant access my store i get this message? how do i fix it, this came up after i made a t shirt?

[pearl badge]

What browser are you using?

[dusty halo]

firefox

ive tried chrome too

not sure what to do?

[pearl badge]

If you try in incognito...?

[dusty halo]

yep tried just then and still get red circle when try and click see store

can this be fixed or reset it somehow?

[topaz fern]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[dusty halo]

not sure what to do

[pearl badge]

Follow the bot request.

[dusty halo]

how

[pearl badge]

Click the link and paste the ID here.

[dusty halo]

i cant see link sorry

[pearl badge]

https://streamelements.com/dashboard/account/channels

[dusty halo]

account id: 603c3cb218ae5a0950a0cb33

[pearl badge]

It's been sent over to the devs to try to fix.

[dusty halo]

Thanks alot 🙂

[true creek]

Hey so I still haven’t received my payment for my merch and it’s been atleast 14 days since the payment was supposed to be reached to my account what is going on

[willow cliff]

account id: 60c8452dff84d705111a61a8
I've had people buying my merch and I cant get my money.

[dense axle]

SE.Merch and SE.Pay are two separate systems. To see the income from your merch, go to SE.March -> Payments.

[willow cliff]

ok well i still should have the feature

[topaz fern]

@willow cliff ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[merry cedar]

i had that same thing happen to my first order D: i joined the discord to find out if anyone had similar issues. and yup here you are

[maiden warren]

Need to request a replacement for an order that came with the "large grey square' error printed on it. What form do I fill out? Thx

[topaz fern]

@maiden warren ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[pearl badge]

❔ in the bottom left and include that picture in the ticket.

[maiden warren]

merch support or a support ticket?

[pearl badge]

merch support

[maiden warren]

k thx

[maiden warren]

has the issue been resolved and future merch wont have this issue?

[pearl badge]

It has been as they were aware of it decently quick.

[willow cliff]

I’m letting you know jfc

[topaz fern]

@willow cliff ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[willow cliff]

the email told me to come to discord

[sinful forge]

What's the ticket number?

[blissful otter]

I'm trying to upload some merch, and it's been stuck on "Your SE.Merch store is almost ready!" for a couple hours or so

any ideas? :p

[topaz fern]

@blissful otter ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[blissful otter]

600c89de66453d684495a0ed

[sinful forge]

I'll let your devs know and i'll reply when it's fixed

[blissful otter]

thanks :)

[jagged minnow]

will there be a time where the merch can have front and back like a picture in the back and font in the front?

[topaz fern]

@jagged minnow ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[hushed tapir]

How do I delete my store and make a new one?

[hushed tapir]

Or is that even possible?

[lethal marlin]

Is it possible to add products from Printful to my SEmerch store?

[thorn cloak]

Yes it’s possible, staff can reset/delete your merch store

[hushed tapir]

Awesome! Is there a form I need to fill out or someone specific I need to contact?

[topaz fern]

@hushed tapir ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[hushed tapir]

608565372b816c12ed1ff36b

[thorn cloak]

Your merch store should be reset now

[hushed tapir]

Thank you!

[sinful forge]

Your store should be fixed my friend!

[blissful otter]

thoughts?

[sinful forge]

No cookie? 🥺

[sinful forge]

Accept cookies

[blissful otter]

ok i did reset cookies right before this so

lemme accept them

yeah still not working

:p

[sinful forge]

Oh no...

Try in Chrome and if the same issue happens, then i'll ping some peeps

[blissful otter]

would new edge work :p i dont have chrome installed lol

[sinful forge]

It's a browser, try it

[blissful otter]

alright

[sinful forge]

talk to you in 3 years let me know if it works!

[blissful otter]

didn't work on Chrome or Edge either

:p

[sinful forge]

okai, i'll ping em

[blissful otter]

thx :)

[topaz fern]

@blissful otter ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[sinful forge]

just to make sure i have the right one

[blissful otter]

600c89de66453d684495a0ed

[sinful forge]

[subtle quartz]

Some Stream Elements users have hats to purchase in their merch stores. How do I enable this feature? Many of my followers would love hats.

[elder berry]

I have an issue with the merch panels it keeps on loading so I don't know what to do

[trail badger]

[sinful forge]

It's not a feature available to everyone yet.

[topaz fern]

@elder berry ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[sinful forge]

Have them reach out to us

[topaz fern]

@trail badger ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[trail badger]

I made it and bought it for him...

Kk

[elder berry]

5e8f4fb0e3f8fc57387c4d24

[quartz hill]

definitely! we are working on this!

[true creek]

Hey so I got my mug in and the handle is broken can y’all send me a new one because it was in the package broken?

[true creek]

Can someone help me plz my mug is broken when shipped in how can I reorder one could I possibly get it free because it’s not my fault ?

[topaz fern]

@true creek ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[inland elk]

I just ordered some of my own merch but the confirmation email is written incorrectly - is there any way to get the confirmation to my actual email address without the typo so I can check when it's arriving?

[frozen pivot]

Hi, I work for Preach Gaming - I am looking for someone to have a discussion about charity merchandise if a staff member is free to chat?

[topaz fern]

@inland elk ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[faint jay]

Hi,

We can talk about it, feel free to DM me - this will be easier 🙂

[glass glacier]

I trying to make some stickers and me and my partner a abit confused! How big are the stickers and does the png have to fill out all the space when I upload

?

[lone sail]

The canvas for the stickers are about 3"x4". You don't have to fill out the whole thing, the printer will kiss-cut the sticker just slightly larger than the image.

[glass glacier]

okay thank you!

Since I'll only be selling stickers, will the shipping be a flat rate for multiple items or will the cost of shipping increase with more items in an order? What is the expected base rate for shipping locally and internationally?

[lone sail]

There will be a slight increase per sticker, but it shouldn't be too much of an increase (we pass these directly from our vendor without any increase, so it is what ever they end up sending us). As for pricing, the expected is around $3 domestically, and international orders will be higher depending on ending locations

[glass glacier]

allrighty thank you!

[quiet reef]

I believe there is a bug with creating a new merch item(s). I click on "Get started" upload a design and then click on "save and publish" and then it loads into the homepage of the SE Merch without the product(s) being displayed.

[topaz fern]

@quiet reef ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[quiet reef]

Account ID: 5eea67a78402210af8ae7420

[sinful forge]

Word from the merch team "have them try and create the store with a smaller design. They can add any design later on"

[thorn cloak]

#beta_merch

[silver gale]

fa

[glass glacier]

Hy, I'm confused! I trued to add a the store Panelbut besides the color scheme n nothing else is showing up! I looked at the guide YouTube - tlu0PPp8iDM!

especially this part

my thing doesn't remotely look like that :0

it's just this! and there is no promotion tab!

[storm radish]

hi guys got a question: where can i change my logo in the merch store?

[lethal otter]

No one responded to my previous query and I’m having trouble hearing back from the purchaser from my community

Can anyone confirm that the affected orders from my “TheComedyKing” store with the Grey Box error have been found and sent new copies?

The purchaser has said that streamelements “didnt send them an email or anything” — but aside from me urging them to go to the customer service help desk there isn’t anything else I can do on my end as I don’t have their order number, and I want to know that the product is replaced free of charge

[sinful forge]

The replacements are in production and once they ship they should receive an email saying they shipped

[lone sail]

Adding to what Greyson said, I went through orders last week and ordered replacements for all the affected orders I knew about. If anyone gets the box, have them reach out and I can double check on their order to make sure it was covered. There are likely a few that escaped me, but either way we will make sure it gets fixed

[lone sail]

If you are talking about the design on the items, you can click edit on any item in the store and change the design there, or create new items with the new logo

[glass glacier]

did I miss something?

[wispy reef]

hello , i have redeemed a hoodie and it shipped already , it says that it would arrive between 4-9 march and still nothing.

[topaz fern]

@wispy reef ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[lone sail]

Can you send me your account ID? I have to check on a couple of things to see whats up. Do you have the following available in your store?

• White + black shirt
• White + red hoodie
• Mug

[glass glacier]

let me check

wait I cant check if I have black and white shirts or hoodie! I only have my phone rn!

But I when I set up stickers I saw I had mugs!

(it's complicated, I don't have a pc so I asked my gf and she shared her screen via discord)

[dark oyster]

i need help streaming

[glass glacier]

Account ID
6018587aa9f4485e59ded54e

[lone sail]

This is definitely not the channel for that

[onyx echo]

is there any plans to open up production centres for clothing in Australia? From what I can tell, my mugs i ordered were made in Melbourne, even though the SE website doesnt mention AUS at all

[neon socket]

Hey Merch team, is it possible to organize having a chat with someone on potentially moving my merch store to SE? Currently use another location and would like to use SE to integrate it all, but would like to run through some things with someone in the know.

Mostly some questions on ordering samples before putting the designs out, changing over from my current provider to SE, intergrating alerts for both twitch, discord and my website.

[pearl badge]

@neon socket Unfortunately there is no integration with discord/external places so you'd need something listening to the API for your account activities.

[lone sail]

As for the rest, feel free to DM me directly, I can answer any questions you have on the topic 🙂

[analog bramble]

So.. I'm editing some parts of my merch for a new addition and the image appears to be cropping wrong I can DM someone if I need to

[analog bramble]

@summer hamlet

[left bramble]

hey can someone help me with something

[topaz fern]

@left bramble ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[left bramble]

idk if this is where i ask a question about how to sell merch

[fickle mulch]

Hey there, we would recommend looking over this info for a good overview of SE.Merch: https://support.streamelements.com/en/articles/170-se-merch-general-overview

[polar cargo]

Hey guys, I've added my layer for the baseball cap and with the embroidery it's just shows full white. What am I doing wrong ?

[trail badger]

Hoodie is awesome!

Print is bad... and it smells

And this art was done by a artist from Warner Brothers. So please don't tell me it's the art lol

Print has been bad on two products.. any plans on upgrading your printing process since you're in beta mode.. or is this what we get

[cloud crater]

The SE.Merch section will not let me into the store, it's said "This may take a couple of minutes. We will email you once the store is up and running." for over 24 hours now with no email. I'm not sure how I can fix this issue

[topaz fern]

@cloud crater ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

@trail badger ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[rich anchor]

I am trying to checkout of a merch store, and have added my address, but I have no shipping options available. Just says to 'please enter your address to view shipping methods', when address is already added.

[dim wigeon]

Is there a recommend or max file size for merch? What’s the best canvas size for the quality on hoodies and shirts?

[lone sail]

For apparel, if you design at around 5000px x 5000px, it should maintain quality when dropping it into the canvas. We do recommend trying to keep your image file size down to under 15mb, anything over that can start to cause problems (something we have on our list to work out)

[lone sail]

Hey! My first guess is that one of the items in your cart is being marked as out of stock from our vendor. We don't have a great way to show this right now, however we wanted to make sure we stopped purchases (to avoid confusion in the long run). I would recommend pulling one item out of your cart at a time to find the one causing it, then add the others back in once you see shipping options again, this should help you figure out which item is causing it

[mossy stag]

Hi, I didn't realise that as a store owner I can get items at cost price so ordered like 3 things for myself. How can I cancel the order so I can reorder at cost? I've been to the Help Centre but it says we'll get back to you shortly but I've been waiting ages...

[pearl badge]

@mossy stag Got an order number by chance?

[mossy stag]

yeah i have two

#g7n8EWYpRbWCxZdUEMu3Pw

#W8TpWcbWRbOFB4WurfTgXA

[mossy stag]

Are you able to cancel them?

[pearl badge]

I can't but poking staff who can.

[mossy stag]

Oh okay, thanks very much 🙂 I don't know what I'm waiting for on the Help Centre is for a chat conversation to be established or just an e-mail.

Only ordered them like 18 hours ago so hopefully it's not too late to cancel

[mossy stag]

You're a star, thanks! Just got 2 e-mails confirming cancellation.

[pearl badge]

[quiet reef]

I've been trying to create my SE Merch Store for a few days now. I've been experiencing the same bug with creating a new merch item(s). I click on "Get started" upload a design and then click on "save and publish" and then it loads into the homepage of the SE Merch without the product(s) being displayed.

[topaz fern]

@quiet reef ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[quiet reef]

Account ID: 5eea67a78402210af8ae7420

[sinful forge]

I let our Merch team know. i'll let you know when i have an update

[lethal otter]

Yeah I’ve told the purchaser to reach out to you via the support link but I haven’t heard back from him now and concerned he won’t take it upon himself to go the extra mile and was hoping that I could handle it on his behalf

I obviously alerted you all to the issue and hope that you found the order in question, is there anyway you can confirm you replaced an order that was purchased from my store?

[steel bear]

hey, everyone!! i have merch on SE that some of it is coming with this weird background when ordered. i have my logo uploaded to the designs which has a transparent background and is a png file. yet, when the hoodies are ordered, it comes with a different color square background. some of the tank-tops are even coming with a different color background and some don't. how can i fix this? i think the background looks bad

[topaz fern]

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

[mild saffron]

@steel bear ⤴️

[jovial hill]

Does stream elements buy and print the shirts and I get a cut or do I buy and send them in?

[iron vector]

They have a contract with a vendor to produce the merch. You set the price on the shirt which determines how much above production costs you make

[jovial hill]

10 4

[steel bear]

thank you for the quick reply and useful form!
however, lots of viewers have bought merch that has had the same issue, should i forward all of them to this?

[pearl badge]

@lone sail ^^^^^^^

[mild saffron]

Yes please, there was a temporary issue similar of what you mention that was already fixed and replacements are one place, but is still better if they contact us, that way we get confirmation if indeed is that or something else that we need to take action on it

[lone sail]

Correct. have them reach out and we will make sure that a replacement is enroute for all of them

[lone sail]

yes, there was a replacement shipped out

[tawny coyote]

is there a way to update your (My) Email Address as the current one that is listed for SE Merch is going to be deleted soon but i dont know how to update my emal address to the new email address , i hope to hear a reply back soon on how to fix this problem

[quick spindle]

hi! made an order on the se merch store, but made a mistake. purchased a t-shirt in the wrong color off my merch store. wanted to know if there's a way i can correct that before it ships?

[sinful forge]

Contact us at [e-mail] and we'll handle this

[sinful forge]

We can cancel the order if it was ordered in the last 24 hours,

[tawny coyote]

ok thanks

[quick spindle]

That's something I attempted. I sent a support ticket through the help center on the website to do just that, but I didn't get a response or an email telling me that my support ticket went through. Is there a way to know if my message got through?

Just got the cancelation email. Thanks @sinful forge!

[tawny coyote]

@sinful forge Emal Sent for updating my email address

[true creek]

Hey so I need help

My payment wouldn’t go to my paypal for some reason so I changed it to check instead will it still ship it?

[strong hearth]

I redeems the space bunny, how do I get it? I haven't received a code for the store

Redeemed*

[fickle mulch]

We don't directly interfere with any streamer's loyalty points settings or stream store. If there's an issue with your points or a redemption, you'll need to speak with the streamer or one of their moderators.

[quick solstice]

I have a quick question about the mousepads. If I upload a full bleed design for the mousepad, will it go to the edges? Additionally, will the rounded corners be cut off without warping the design? I've already taken the corners into consideration for the design but didn't remove them from the file I uploaded.

Thank you in advance! 😄

[pearl badge]

@quick solstice the XXL MP is full fill if you set it correctly. The standard one unfortunately has a regional "limit" of coverage.

[quick solstice]

@pearl badge hey thanks for the info. That's the one called the Desk Mat, isn't it? sorry if i'm not well versed in the vernacular... ( ._.)

[pearl badge]

Correct

[quick solstice]

dang. okay, cool. Thank you so much! ❤️

[copper orchid]

I sent a support ticket the 16th of march got a response the next day but that is it. Haven't been responded to about the matter or anything. I tried even emailing back the next days after but still nothing.

[buoyant warren]

Is there anyway I can see when my merch is arriving?

[median ginkgo]

Does someone know why my SEMerch website just loads like 80% and then its stays like that forever? I have this issue now for a long time, so I cant work on anything.

[sinful forge]

What is the ticket number?

[sinful forge]

You should get a tracking number once it ships

[sinful forge]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[copper orchid]

207192

[old python]

Hey I see in the merch tab there is a section for hats, but no hats. Are they going to be released?!?

[brazen iron]

I am getting complaints the url doesn't open for some people to my store.

[lone sail]

We are currently working on them now, I can finally say

[lone sail]

I am looking into yours right now

[lone sail]

Your store is currently offline. To turn it on, you go to SE.Merch in your dashboard, then the settings page and click the "Take store online" button 🙂

[chilly python]

i have a question i made a merch store and the probel is i made a summer effect but i want to change it how do i do it?

i have a question i made a merch store and the probel is i made a summer effect but i want to change it how do i do it? @amber bluff

[lone sail]

Tagging random people will not get you answers, just wait patiently for the people who know the answer.

[chilly python]

ok can you awnser me this is my first time

[lone sail]

As for changing the effect, you can go to the SE.Merch tab in the dashboard, then go to Marketing and you can change the effects between summer and winter, or none

[chilly python]

but my marketing gets me for some reasn a black screen

[lone sail]

That would be something local that is causing you to see that. I would try a different browser, we recommend chrome

[chilly python]

i am using that : |

hello?

[loud heath]

Sorry for Pinging... my Streamelements Obs isnt working. Ife updated it. I know it is the wrong channel but no one helped me.. @lone sail

[chilly python]

do you get money if you sell merch

[faint jay]

Yes you do. You can decide how much profit you want to earn per item and once collected you can withdraw the balance - it is paid out via Tipalti, the same payment portal that we use for campaign payouts.

[chilly python]

so the prfit is how much you get?

[faint jay]

Yes. You create items with a base price (item + print cost) and then you can set the profit yourself - for example the t-shirt costs 15$USD to print, you sell it for 25$ - your profit is 10$USD

[lone sail]

What do you want to change it to, I can do it for you right now

[chilly python]

well i was just planning to know how to do it so in auttumn i change it to winter not now

[lone sail]

Got it. Thankfully there is plenty of time between now and then to get the browser issue resolved. What device are you using it on?

[chilly python]

windows hp

hp 14 windows 11 to be exact

[lone sail]

Ok. Do this for me. Go to the main SE.Merch page. Hit F12 to open the console window, then load the marketing tab. Screenshot any errors that pop up in the Console and DM them to me

[chilly python]

ok

but f12 is airplane mode

here it is black completly

[lone sail]

Ok, that must be something with your device then (the airplane mode thing). To get there manually, right click and select "Inspect Source", then change the tab of the page that pops up from Elements to "Console", then send me the screenshot of the errors you see

[chilly python]

the element style?

[thorn cloak]

Hi, can someone reset my merch store for me please? Account ID: 60c0c8547f22e9b4edf82fd2 and 5be1ddc95101908b673ec2c0

[chilly python]

fast ive got to go