#helpdesk-selive

1 messages · Page 247 of 1

sage gazelle
#

okay so idk where to ask this, i change my name recently on twitch but on the streamelements website it says that my old name is still the broadcaster and i cant change it to my new name. How else do i fix this or where do i need to report this?

nocturne path
#

This beta version still appears to have issues with logging into other websites setup as a browser source. When I interact and log in it works ok but when I restart OBS I need to log in to that website again. This is nothing to do with twitch this is a website called xertonline.. If I remove SE.Live in OBS latest release it works fine and stays logged in. The min you add SE.Live it breaks.. On previous OBS version and the stable SE.Live it works ok.. Its just this version of OBS and SE.Live don't play nice

ocean rivet
woven stone
#

Hi there, ever since updating to the latest OBS, I keep having to sign into twitch every 24 hours - is this a common occurrence right now?

dapper iglooBOT
rugged quail
#

hello, its been a week, and i still cant withdraw my donations from selive

dapper iglooBOT
swift nymph
#

I had the same issue with the lastest update to the live version where "stream info" was gone and couldn't get it back even with logout, disconnect stream key, log in, reconnect stream key.

I enabled the beta version of SE.Live and followed the same steps and that dock returned.

I'll stay on beta for tonight's stream and report back any issues.

Thank you for the support

rugged quail
#

I have to login in every time i open OBS why?

#

it started with the recent update

tight rock
#

goodmorning
i have a question everytime i start streamelements obs the docks like statistics and streaminfo are gone and i have to reconnect my twitch again is there someone who can help me?

kindred fox
tight rock
kindred fox
tight rock
toxic fern
#

He means beta version of SE.Live.

tight rock
rugged quail
#

jk it worked i just had to shut down the pc then try again

worn rapids
#

I launched obs and se live and I have no idea what almost anything does.

dapper iglooBOT
worn rapids
sturdy cradle
sonic tapir
#

The streamelements chatstats site says i 404.
i did change my name once but how cani fix it

slender echo
#

So I have an issue that I don't know if it is a SE or obs dock, but I no longer have a stream info dock which let me change the stream title and game from obs itself

dapper iglooBOT
#

@sonic tapir ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

  1. Channel name (old and new if changed recently)
  2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
sonic tapir
snow gyro
#

Asking again about SE Live Media request not auto playing, this issue has been going on for months and no response here, any chance we can get an update or some support?

oblique cypress
#

Hello support, for a while I have issue with media request in OBS with SE.LIVE , the panel doesnt load it just stays blank and my streamdeck has the red icon on the media request controls. Is there any solution? thank you

dapper iglooBOT
#

@oblique cypress ⤵️

StreamElements menu, on top of OBS > Logout > Login

high cairn
#

Hi am I correct to say that SE.Live Plugin is no longer supported in OBS ? EDIT FIXED

brazen vector
#

how can i switch my streamelements obs out of beta back to the other option?

#

nevermind, figured it out, thanks

warm thorn
#

I've done a search but I didn't pick anything up... when I'm in OBS it updates to 27.2.1. Then it relaunches and SE.Live pops up saying it has an update "Compatibility with OBS Studio 27.2.x"... I do that update, then launch OBS. And upon launching I'm back to version 27.1.3 and OBS tells me I've got an update to 27.2.1!

How do I get out of this loop and remain on 27.2.x with SE.Live fully up to date? I'll need to be on this version past Feb along with all other Twitch streamers. Thank you!

kindred fox
warm thorn
#

Yeah I'll grab the setup-latest from the site and let you know, one sec.

sharp sequoia
#

hello, im having problems with SE.sponsor, i did the live but it doesnt get in the progress...

#

i tried to contact support from website but no answer

high orbit
#

when i try to open the mediarequest dock it just gives me a blank screen

warm thorn
dapper iglooBOT
#

@high orbit ⤵️

StreamElements menu, on top of OBS > Logout > Login

hearty meadow
#

hi everyone, I'm trying to help a friend with a problem, she's getting an issue where the twitch window is opening over and over and over, I've never seen anything like it. She updated SE live and it's still doing it

high orbit
#

TYTYTYTYTYTY

dapper iglooBOT
#

@sharp sequoia ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

kindred fox
ocean rivet
hearty meadow
ocean rivet
clever rivet
#

After the update, I no longer have the dock that changes the title, game and tags of my stream for Twitch. Is that located in a different place now so I can change that info from within SE?

hearty meadow
ocean rivet
uneven crest
#

I just got an update to se live and now I cant open a dock to update my stream information like the title anymore. is this a bug?

ocean rivet
#

@uneven crest @clever rivet go to Settings -> Stream, disconnect your streaming account and then reconnect

tranquil fox
tranquil fox
undone patio
#

Hi. Does SE.Live plugin support latest OBS version?

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Becuase after I updated SE.Live OBS can't open web pages. It tires but they all show up with a white screen

sharp sequoia
#

i already contacted the support twice or moer

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but got no rensponse

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and the goal still didnt get changed

snow gyro
#

Asking again about SE Live Media request not auto playing, this issue has been going on for months and no response here, any chance we can get an update or some support?

carmine tangle
#

My game capture won't record my game properly,

undone patio
undone patio
silk vale
#

I had an issue where none of my browser sources wouldn't work after updating to the 27.2.x-capable release. It turns out I had to uninstall the plugin and reboot as requested, then after a reboot, go into the OBS Studio install tree ("C:\Program Files\obs-studio" in my case) with an elevated command prompt, then delete every last bit of residue that StreamElements had deposited in there after the uninstall, which included several files in both obs-plugins\32bit and -\64bit. I even deleted the icon file at the root of OBS Studio's install tree just for good measure.

#

The I installed a fresh copy of the plugin and things worked again.

undone patio
#

Thanks for the solution! But they should fix SE.Live so new users wouldn't go though that. Will not install SE.Live still because of it lack of features and bugs.

silk vale
#

Just was saying what I was saying for those who have the issue I had.

undone patio
#

Yeah! You brought a temporally solution.

kindred fox
silk vale
#

How was it "temporally"[sic]?

undone patio
undone patio
silk vale
#

Those kept browser sources from working.

silk vale
#

An uninstall and reinstall weren't enough.

undone patio
#

Then I miss read it

silk vale
#

I'll check my encoder box because it normally does not run SE.Live, using only the barest minimum of third-party plugins since it ONLY encodes and streams to Twitch/YouTube/whatever.

#

I had temporarily tested it on there since, as I'd said, it has a very minimal setup.

#

Is it okay to post pictures here? I did a dir /s *streamelements* on the other computer which NORMALLY doesn't run SE.Live.

#

That after an uninstall and a reboot.

#

Here's a text list of the files that get left behind after the uninstall and reboot:

streamelements.ico obs-plugins\32bit\obs-browser-streamelements-restore-script-host.exe obs-plugins\32bit\obs-browser-streamelements-restore-script-host.pdb obs-plugins\32bit\obs-streamelements-set-machine-config.exe obs-plugins\64bit\obs-browser-streamelements-restore-script-host.exe obs-plugins\64bit\obs-browser-streamelements-restore-script-host.pdb obs-plugins\64bit\obs-streamelements-set-machine-config.exe

#

This is relative to the OBS Studio installation root directory, in my case C:\Program Files\obs-studio.

heady sluice
sage gazelle
#

i need help asap, i cant raid people or ban people because streamelements still thinks that my old name is the main name i removed the bot and put it back in logged out and logged back in all things didnt work. so how do i fix this? @full thunder

rugged quail
sharp temple
#

How do I go about changing the Bots Name using Ground Control? Would like to have the Bots name stay changed without having OBS open.

snow gyro
warm lion
#

I hope this is the right channel to ask this, forgive me, I'm new. Something isn't working with my SE overlays/sound alerts. When I get a new follower for example, my graphic plays on stream and on VOD and I hear the notification sound during my live stream, however on VODs, I am not able to hear the sounds, I just see the graphics. Same with the SoundAlerts extension, although I know that's a different extension. Very confused why this is happening.

heady sluice
snow gyro
#

every so often a second song will play, but weather it is a backup playlist or a request 90% of the time it does not auto play

heady sluice
west steeple
#

any info about media player not auto playing next music?!
still working on making twitch pannes load with obs when starting to not need disconnect/connect but having to play the next song manually is a very upsetting thing
😦

west steeple
kindred fox
ocean rivet
#

@snow gyro @west steeple I can confirm this is a bug, our devs will investigate the issue

snow gyro
#

Thank you so much!

west steeple
#

@kindred fox @ocean rivet thanks for ❤️

oblique orbit
#

Hello, im trying to set up media requests and anytime i do a !playsong it says: "could not add song: internal server error" any ideas?

rugged quail
#

Hey Guys, Just updated and the chat and activity feed Docks on obs se.live are nowjust white boxes...

dapper iglooBOT
#

@rugged quail ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

kindred fox
#

Try disabling it if it is enabled

heady sluice
rugged quail
rugged quail
kindred fox
rugged quail
#

kk

#

it wont let me log in XD

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Just flashes and then goes white XD

#

@kindred fox Im more than welcome for you to call me so i can share screen for you if you want

kindred fox
rugged quail
#

was onriganal enabled, then i disabled it and restarted lik you asked me to

kindred fox
#

ok. go ahead and enable it again

#

then do this one

dapper iglooBOT
#

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
rugged quail
kindred fox
#

yes

rugged quail
#

Still the same

timid chasm
#

for chat bot commands, is there a way to bring in the data from nightbot? (talking about {count} )

rugged quail
ocean rivet
timid chasm
ocean rivet
rugged quail
#

Obs only did this as soon as I updated to the latest version XD

timid chasm
rugged quail
ocean rivet
timid chasm
rugged quail
ocean rivet
slow mason
#

so uh... this is a problem. I have to stream in 3 minutes and I can't update.

#

I have Gigabit Fiber, so I know that's not the issue

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now it's down to a 44k modem

dapper iglooBOT
#

@shut field ⤵️

Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

slow mason
#

is someone DDOS-ing the website? Cause I noticed it was also loading REALLY slowly

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oh hey NOW it's running

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Nevermind, thanks guys

distant walrus
#

my obs keeps crashing

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ive uninstalled and reinstalled but still the same

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had to download an old version of obs, for it to work again..

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but the stream element add on wont work still

turbid arch
#

Can I now update OBS and such?

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Or not yet still?

heady sluice
# turbid arch Or not yet still?

SE.Live plugin for OBS Studio build 22.2.23.795 fixing a compatibility issue with OBS Studio 27.2.x is available for download and automatic update on Windows.

If you are still experiencing missing docks, go to Settings -> Stream, disconnect your streaming account and then reconnect.

turbid arch
#

So Ic an finally update OBS and such?

heady sluice
distant walrus
#

why wont obs work with stream elements for me??? i keep getting error??

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everytime i update obs?

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my crash report

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guess i wont be streaming today now , nothing is working

toxic fern
#

@distant walrus Look to see if you have updates available for your Intel gpu. I've been told that may be the issue.

distant walrus
#

oh thanks where would i find that?

toxic fern
#

Windows update at least.

distant walrus
#

thanks

toxic fern
#

If anything make sure you're on 21H2 for sure.

distant walrus
#

yeah ive got the latest windows 11

toxic fern
#

Ah

distant walrus
#

Cumulative Update for Windows 11 for x64-based Systems this is the only update ive got in the window update??

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when i got on obs today, it came up with an update for hotfix?? does that have something to do with??

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it was working fine before i did the update for it..

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Well fingers crossed this works.. just did the windows update

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Now installing everything again

#

@toxic fern

#

Thank you so much @toxic fern it worked appreciate the help..

toxic fern
queen sphinx
#

hi! I've been trying to download the new OBS update but it keeps saying there's no update available when I check for updates on my SE.Live. Any help would be appreciated!

kindred fox
#

That should ensure you have the Latest version

queen sphinx
#

Got it! Thank u so much!

grand oasis
#

so i'm not sure if this is the right place to ask this, but i am trying to make a custom command that triggers an emotesplosion of a specific emote, and i can't seem to figure out how to make the command work

clear cedar
#

hello i have a big problem with the last update on SE. obs, i cannot stream anymore because it gives me an error with the nvenc codec, i have fully updated nvidia drivers, plz help me, i had no problems before the update, now i cant stream

distant breach
#

i just did an install.. again; and 0 errors.

#

i've tried my best to break it and i can't ....... how are you breaking it ?!?!

distant breach
#

try a fresh install?

leaden fog
#

yep that's what I am doing

dapper iglooBOT
#

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
leaden fog
#

" Make sure you are on the latest and greatest version of SE.Live " It's not even possible to be on the latest version tho LUL

distant breach
leaden fog
#

oh LUL

distant breach
#

this will solve your issues.

leaden fog
#

I'm trying to download it tho

distant breach
#

🤔 if you can get to that page you should be able to download.

leaden fog
#

yes should but can't LUL

distant breach
leaden fog
#

what other log?

distant breach
leaden fog
#

oh

#

my bad XD

toxic fern
#

Did you tick the OBS option in the installer?

leaden fog
#

no

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do i need to do that then?

distant breach
#

it should be just click next ... do yo have OBS open (shouldn't matter) ... but that "english-UK" file .... how?

leaden fog
#

OBS open no and english-UK idk XD

distant breach
#

it's getting stuck on that file; .... can you go to that directory on you PC and delete it

distant breach
#

🤔

#

that might be (or is 100%) the issue

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restart your computer and yeet that file

leaden fog
#

ok knowing how long it takes for my PC to restart see you in like 20 LUL

distant breach
#

?!?! ok, see you in 20.

leaden fog
#

well This is fun

#

Nevermind Moment of Truth Wish me luck

#

Ok I don't know what I did wrong but all fixed Thank you for your assistance @distant breach & @toxic fern SEHug

toxic fern
spare salmon
#

and to be clear .. yes yes .. we know we can go to the activity feed settings and change the title here .. but we can't change tags and stuff ... .. OHHH ANDD .. if the title is too long, it not only doesn't TELL YOU that it's too long and won't update it, it actually acts like it did .. so you'll go live with the wrong stream title

#

I'd really like the old dock back please

toxic fern
#

Tags were never available there.

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But disconnect and reconnect in the stream tab of obs settings.

coral jay
#

Hello Friends

#

I amj having an issue with desktop audio not being recognized?

coral jay
#

Anyone?

heady sluice
coral jay
heady sluice
tiny jetty
#

Having trouble getting my overlay from the browser site onto my SE.live Obs …. I’ve done all the steps the same as how I’ve read them and it’s not quite working 😦

dapper iglooBOT
#

@tiny jetty ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible as shown in this GIF: https://imgur.com/a/UvJcYXa

heady sluice
#

^ have you been trying this?

tiny jetty
heady sluice
tiny jetty
#

No error message and here is screenshot

heady sluice
heady sluice
tiny jetty
#

I’ve tried two different spots …

#

@heady sluice

heady sluice
heady sluice
tiny jetty
#

Ok will do

novel rain
#

Hi recently changed my twitch name and for some reason my bot doesn't work anymore

tiny helm
#

So, uh... SEPAY isn't available in my country but I'm in the US?

dapper iglooBOT
dapper iglooBOT
coral sable
#

hello! so I just updated streamlabs and OBS, and now my chatbox window is weirdly bugged out? I can refresh it, and for a second it look normal, but then it turns white. Any idea how to fix it?

dapper iglooBOT
#

@coral sable ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
ocean rampart
#

can you help with this

#

all my drivers are up to date

dapper iglooBOT
#

@ocean rampart ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

rugged quail
#

I’m trying to update Stream Elements but it’s stuck at 66% and won’t go any further

#

Ok nevermind it updated after 3 tries

spring marlin
#

There is an SE overlay called Credit Roll by Grot - is anyone using this? This doesn't seem to work, as I have to enable and disable the alternate for it to start populating.

drowsy juniper
#

I previously had access to the OBS Replay Buffer function before downloading SE.Live. Now that button is missing on the Controls dock. I'd rather not have to delete SE.live to retain that function, but I use it a lot for client-related work. Is there a way to easily restore it on the UI?

toxic fern
#

No idea why it'd disappear. Not something that SE.Live messes with.

drowsy juniper
#

Ah, apologies, found the root problem. Was a recording vs streaming settings quirk.

frank dawn
#

for some reason when i added selive to OBS the bot commands wont run? is there a way i can bring the bot to my chat? 🙂

west steeple
#

which channel should i go for website support?!

west steeple
#

also, i still having the disconnect/connect problem..
i was in contact by dm with a support guy but aparently he went off for 2/3 days :/

#

the latest updated was supposed to fix it but i still facing the issue

quick atlas
bleak geyser
#

Hello I am from the UK If I make merch when it come to withdraw my pay does it change to Uk Money and all so I if 100% free to use so I don't have to spend any money

west steeple
# quick atlas What issue were you seeing with the website?

fixed.. weirdly when im with my photoshop opened in bg i acn click in some buttons like upload and close (to upload image or anything)
weird eh!
i had to minimize the photoshop in order to be able to click in that space..
twas like a squared space was blocked from use

bleak geyser
#

Hello I am from the UK If I make merch when it come to withdraw my pay does it change to Uk Money and all so I if 100% free to use so I don't have to spend any money

west steeple
#

thanks for replying

quick atlas
bleak geyser
#

Hello I am from the UK If I make merch when it come to withdraw my pay does it change to Uk Money and all so I if 100% free to use so I don't have to spend any money PLEASE HELP

quick atlas
#

I don't full understand the question, but the payment will convert to the currency of the bank you withdraw to

bleak geyser
#

@quick atlas sorry

west steeple
bleak geyser
#

I Mean I am from The UK I need to know if I go payment Does it Change to Uk pounds @quick atlas

#

And is it All free as well

#

And can I sell my merch if I am from the Uk

quick atlas
bleak geyser
#

So when payment it will go In to my bank if I am from the uk @quick atlas

#

Thanks you @quick atlas

white gull
#

HI, my SE.Live plugin that showed my alerts in OBS has disappeared. how do I get it back?

remote kindle
#

in obs the popout docks for alerts and stream manager are not showing up for me. anyone know a fix?

white gull
#

Thats my Issue aswell

remote kindle
#

yea

#

its been happening since the newest update a few days ago

dapper iglooBOT
#

@white gull ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
remote kindle
#

that worked ^^^

velvet coral
#

One Mac-specific OBS Studio/SE.LIVE questions. — I'm on OBS Studio 27.1.3 — This pop-up won't go away, any help?

tribal timber
#

This dock is missing on my end after update

blazing violet
#

I'm not able to set custom bot name in the OBS.live. I'm updated to OBS 27.2.1 and latest SE Live version. But I authorize it but doesn't take.

west steeple
severe stream
#

Im getting a ton of dropped frames when just sitting in starting soon overlay before starting my live stream even is there an issue with the newest update>

kindred fox
glass tinsel
#

I cannot connect a custom bot account.

#

I click the connect button and login just fine but it doesn't show up

#

Same issue as TmiMusic it looks like

ocean nacelle
#

Heya guys! Am I the only one who's having problems with live alerts? They come kind late (after 3 or even 10-15 minutes)

leaden storm
#

Hello my name is Texas T and I am in need of assistance. I was told by my viewers that my stream is laggy and choppy. And a couple times my OBS crashed. So I noticed one day there was a message at the bottom that said encoder overload. I then checked my task manager and it said OBS was using over %50 of my GPU. Can anyone help me with this. Thanks in advance

severe stream
#

I didn't see mine say encoder overload though just held at like 53% dropped frames and bitrate constantly crashing

raven karma
#

Hopefully a simple-solution question: Do I need to be on OBS for my custom bot name to work? I tried typing commands directly into my twitch chat this morning, and the bot was still named StreamElements, not using my channel emotes, but when I type in chat from OBS, the bot is under my account and the emotes appear properly. Thanks!

azure orbit
#

Hi my Alert Box Widget isn't playing sound through OBS, any help here?

dapper iglooBOT
azure orbit
#

I have it on Monitor and Output, it picks up audio from my Browser but StreamElements alerts are the only thing they cannot hear

tiny helm
#

Hi. I'm still having issues with SEPay. Greyson said they activated it but the feature isn't available to use. So, Idk what to do. Is there any way to fix this?

kindred fox
lucid bone
#

Well... I am from Poland and I have 377 subcribers so why I have this issue?

dapper iglooBOT
lucid bone
#

621d2061ad12c7f7d5146719

#

here?

sharp turret
lucid bone
#

thank you very much ❤️

broken creek
#

as soon as I install SE. Live it corrupts my OBS and erases my twitch log-in information which makes me re-log into Twitch each time I open OBS. I've wiped my OBS and reinstalled both, but the issue keeps repeating each time I re-install SE.Live which makes me think it's an SE. Live issue.

ocean rivet
broken creek
#

I downloaded from the website and it still happened. Is there a way to make sure I'm downloading the most recent one?

ocean rivet
broken creek
#

27.2.1 with a fresh reinstall

ocean rivet
broken creek
#

SE.Live version 22.2.23.795

ocean rivet
#

try this:

dapper iglooBOT
#

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
broken creek
#

That seems to have fixed it, thank you!!

ripe lance
#

SE.pay have not been working for me to withdraw this year. It states I Personal Information Invalid. Contact Support

Bank Details Invalid. Contact Support.

I have been in contact with support via mail and updated the information 2 times. Can someone here help me?

You must setup your SE.Pay account by Apr 10, 2022, or all tips will be refunded. Contact us if you require assistance. SET UP!
I click the setup and nothing happens.

toxic fern
#

@ripe lance incoming response

tiny helm
dapper iglooBOT
#

@tiny helm ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

whole marten
#

I lost in SE.live the panel with info about stream, where i can change for example the name of my stream. I made last update from version 27.1.3. to version 27.2.1. i had it on the right side by chat window and now i cant find it in docs and in settings too not. PLS HELP. Thanky very much

#

pls whisp me if you can, thx

dapper iglooBOT
#

StreamElements menu, on top of OBS > Logout > Login

kindred fox
#

Do this as well ^

whole marten
#

i tryed and it not helped

#

no software updates available

#

and i tryed reinstall also and nothing

whole marten
#

i tryed to search everywhere ... and found nothing. PLS HELP

#

i got is back after this ... If you are still experiencing missing docks, go to Settings -> Stream, disconnect your streaming account and then reconnect.

#

so now is everything OK again

#

THANK YOU VERY MUCH FOR SUPPORT 🙏

sturdy forge
#

Is there support for OBS 27.2 and the new Chromium version? The installer still points me at 27.1

raw remnant
#

@sturdy forge The newest version of SE.live is out atm and it supports 27.2.X

inner depot
#

Has SE live removed the stream information dock from the Twitch docks?

toxic fern
azure orbit
#

Okay I have set the Advanced Audio properties to the specified settings, but still no audio for my alerts. I'm currently using the most updated version of SE.Live ( 22.2.23.795 )

azure orbit
#

never mind, fixed the issue, had to check "Control audio via OBS"

leaden storm
#

I posted my problem a few times, but I’ve received no response or help. Am I in the wrong place. Honest question

kindred fox
swift cove
#

hello there.. im having some trouble updating se live.. it keeps giving me this error, anyone know how to fix the install? thanks in advance

nova scaffold
swift cove
#

thanks for the quick reply!

swift cove
nova scaffold
#

While the file is loaded by the software, the updater can't override it

swift cove
#

i understand i closed all the apps and browsers running every possible thing but it still doesnt help ill try to reset and install atm

haughty basin
#

can anyone help i am using se.live with obs and when i click go live with facebook dashboard it freezes obs out to the point it crashes and closes down how do i fix this

swift cove
swift cove
subtle rapids
#

Do i just post here when asking about questions pertaining to SE.live obs integration?

digital granite
#

When I get a follow, sub, raid, host, dono, basically anything that would activate my alerts, a second sound plays alongside my alert sound. I've gone through my widget dashboard and didn't see anything, so I went through all my sources and hid them one by one to see if one was causing it, and that didn't work, so I made a new scene and only added a new follow alert, that didn't work either, but I do know that it plays through my AUX input ( I use voicemeter ), and nothing else. The sound only stops playing when I turn the OBS App volume down completely through Advanced sound options in my Windows settings. Also I don't have the sound clip downloaded anywhere on my pc since I looked for all my MP3, MP4, and WAV files and didn't find it. Please @ me if you can help me find out how to stop it from playing.

ocean rivet
sage sphinx
#

my stream title stream category update dock is just flat out gone from my stream elements software, how do i get it back

dapper iglooBOT
#

@sage sphinx ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
bitter crest
#

Hi there - I accidently closed the activity box from S.E on my OBS and have tried everything and cannot get it back, any advice please?

kindred fox
bitter crest
#

found it thank you

true rapids
#

I’ve also been getting major stream frame drops the past few days using obs s.e to Facebook, haven’t changed any of my settings. Once I logged out of S.E it all went back to normal

sacred mortar
#

First time posting here, but been having an issue with OBS.SE since switching over. We connect everything, chat works, pay is connected, but any time we try to open the Overlay Editor from within OBS.SE, a window pops up and we get an "Oh no! Invalid authorization token" message. The settings window doesn't work either. Everything else seems to be fine, though...

#

Tried disconnecting the Twitch account and reconnecting, but that didn't seem to work. Upgraded to the newest version of OBS and SE as well.

cinder heron
#

hi all i just upgrade my obs in last version and when i changed scene obs halt immediatly, obs bot say the bug is stream element live

when i want to uninstall stream elements se live

Extract: C:\Users\LORDGO~1\AppData\Local\Temp\nsf9C50.tmp\obs-probe-libobs-version-64.exe... 100%
Output folder: C:\Program Files\obs-studio\bin\64bit
Waving goodbye to the StreamElements ChatBot
Unplugging your chat and activity feed from OBS Studio
Output folder: C:\Program Files\obs-studio
Checking for locked files...
Extract: C:\Users\LORDGO~1\AppData\Local\Temp\nsf9C50.tmp\MicrosoftEasyFix51044.msi... 100%
Execute: "msiexec" /i "C:\Users\LORDGO~1\AppData\Local\Temp\nsf9C50.tmp\MicrosoftEasyFix51044.msi" /passive /quiet
Delete file: C:\Program Files\obs-studio\obs-plugins\64bit\obs-streamelements.dll
Delete file: C:\Program Files\obs-studio\obs-plugins\64bit\obs-streamelements.pdb
Delete file: C:\Program Files\obs-studio\obs-plugins\64bit\obs-browser.dll
Delete file: C:\Program Files\obs-studio\obs-plugins\64bit\obs-browser.pdb
Delete file: C:\Program Files\obs-studio\obs-plugins\64bit\obs-browser-page.pdb
Delete file: C:\Program Files\obs-studio\bin\64bit\BsSndRpt64.exe
Delete file: C:\Program Files\obs-studio\bin\64bit\BugSplat64.dll
Delete file: C:\Program Files\obs-studio\bin\64bit\BugSplat64.pdb
Delete file: C:\Program Files\obs-studio\bin\64bit\BugSplatHD64.exe
Delete file: C:\Program Files\obs-studio\bin\64bit\bugsplathd64.pdb
Delete file: C:\Program Files\obs-studio\bin\64bit\BugSplatRc64.dll
Execute: "C:\Users\LORDGO~1\AppData\Local\Temp\nsw9D56.tmp.exe" /S /D=C:\Program Files\obs-studio
Failed restoring OBS Studio 27.2.2

sturdy forge
#

Hello, I am unable to install SE.LIve with OBS 27.2 because it replaces the chromium version when it is installed. For my setup to function I need the latest chromium version because I have browser sources that use browser features not available in the pre 27.2 chromium.

west steeple
digital granite
west steeple
# digital granite That’s kinda why I’m here. To get a second opinion on this, and to see if anyone...

Don't need to tag when replying 🥰 it already tags..
You're not saying that it's from VM bur you're saying it's from VM... I got lost here..
I have VM potato with normal, a/b cables all configured and never had something like this...
To be honest, at first I was having problems to make sounds goes they the right input/output
Being far from it for ages made me forgot how to configure aux and other ones..
But having a sound coming nowhere to aux..

Did you try having i KY the o g opened while streaming? I mean,no website or anything like that?

Also did you configure everything in se website?

All notifications are coming from se or are you using custom from another place?

digital granite
fringe haven
#

is there a way to have a kill counter and have a mod at to the total, make it go up how many it needs too?

boreal hamlet
#

Using both SE.Live and the stream deck plugin, the actions seem to be offline. Why? How do i fix this?

fringe haven
#

@boreal hamlet I have found that you may have to uninstall the plugin and reinstall. I have had to do that with discord many times

oak badger
#

With the OBS update + SE live plugin issue with docks missing, is it expected that I have to disconnect and reconnect my Twitch account for certain docks to reappear EVERY time I open SE Live? I'm already on the Beta branch of SE Live and there are no updates. I just want to clarify if this is expected behavior at the moment or if there is something else I'm supposed to do?

rough orbit
#

im having issues with setting up an alert box... my alerts when centered on overlay editor will be cutoff on the right in obs

#

i imported from streamlabs but when i tried making new overlay and copied the widget over it still does it

kindred fox
#

Then make sure your overlay in obs is set to 1920x1080

rough orbit
#

omg thank u so much

#

is there a way to lock the width/height ratio when transforming it on my stream

#

oh nvm... somehow it did it on its own

potent sparrow
west steeple
west steeple
digital granite
west steeple
#

@oak badger @potent sparrow
Go back to stable version and try this

#

The stable has the same as beta by now

west steeple
#

But I don't think it's related to se live.. I know nothing to be honest.. just guessing

analog tinsel
#

Can someone help me with an uninstall? I’m getting this…

vagrant wigeon
#

Hey everyone, anyone knows how to turn on the streamelements report email after the stream? Recently it stoped showing up on my email and I cant find nothing about it

analog tinsel
dense rose
#

Recently my frames drop dramatically if I have a browser open or certain browser sources running.

#

Also jumps cpu up in the 60-70%

#

I'm using a single PC setup to stream xbox. Not being able to have anything open without frames dropping by 50% and cpu usage hitting that high is rough

white magnet
#

I have a single pc setup with moderately high end hardware but I’m getting render lag issues when trying to record gameplay. I eventually want to stream but know if I have laggy recordings my streams won’t be much better. Any advice on what I should check or how I should adjust settings?

haughty basin
#

when i go live and use facebook streamer dashboard my followers aint getting the notificationb

gusty ridge
#

Is this the chat for help with OBS directly?

upper sinew
#

Hey there i need a bit support, i have problems getting my social media in the Overlay. My Overlay just has "Streamelements" saying at all my social media, except Twitch. How can i fix this?

dapper iglooBOT
vocal osprey
#

Hi Team, my SELive won't update to OBS version 27.2.x
It's just stuck on 27.1.3 and gives me no option to update it. Any ideas?

shrewd cloud
#

Hey Streamelements, I need some serious help. After the recent updates my entire SE.live my entire set up is broken to the point the OBS devs cant help so Ive decided to whipe the slate clean with a factory reset/fresh install of SE.Live/OBS and it just doesnt work. After installing I attempt to open and its unresponsive. Any help would be greatly appreciated

dapper iglooBOT
#

@shrewd cloud ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
shrewd cloud
frank ocean
#

My obs just prompted to update to OBS 27.27.2.3 but I'm pretty sure it updated already last time.

#

Now selive just finished updating to v22.2.23.795 is this another patch update?

#

I just found it weird that SE.Live is prompting to update everytime since it was recently to obs' recent version. As well.

shy mountain
#

SE.Live needs to re-hook it self once you update to 27.2.3

#

hence the update it requires

crystal lotus
#

Hi guys, I'm having an issue with StreamElements. I just switched this week from Streamlabs, installed all of my new alerts on overlays via the desktop site but now that I'm live and people are following etc the alerts are generating. The activity feed on OBS Studio also isn't updating. I have installed SE. Thank you!

crystal lotus
vast wren
crystal lotus
ancient plank
#

Hi, when I downloaded SE.Live I didn't see anything about the streamelements (docks etc) in the obs even though I've downloaded everything as said

keen marlin
#

Hi everyone, I have a problem with SE.Live. I'm trying to stream on Twitch with my iMac and I have to stream a window that is on one of the multiple desktop that I have (together with the SE.Live instance) and then using another desktop but when I move to the desktop that I want to use the window stop updating so it looks stuck

#

How can I solve this issue?

toxic ginkgo
#

Hey, since the last version update all SE.live widgets in OBS.live are showing empty space. Especially media request is needed. I'm also using Stream Deck, all widgets say "This StreamElements SE.Live action is offline. Please wait for it to become available."

I had this problem several times during the last months, is there an easy/known fix for this that I'm missing? Reconnecting the account doesn't work.

fringe haven
#

So I have a question. I have my webcam frame and 2 labels for follows and subs. How do I make it all one scene or whatever you call it, so I can move them as a unit instead of by itself

dawn root
#

Then drag all the sources you want in the group into it

torpid basalt
#

Hey, Just curious if the Backup playlist using SE Live not auto playing has a work around? Using the SR dock if that helps

sullen linden
#

heyo, quick question (please answer with ping), what does the se.live plugin controller for the Streamdeck (the streamdeck plugin, not the obs one) actually control?
I have used se.live in the past, and dropped it when the features i used were introduced into base obs, thinking if there is good stuff to control, i might go back to it.

nova scaffold
sullen linden
#

oh that's neat, thanks for letting me know ^^

eager folio
#

I accidentally hidden the wrong command. Is there a way that I can show a custom command again in the list? This is from a person that I moderate with.

pulsar light
#

hi ever one Game caapture in Obs is freezing i got told to come here since OBS 27.2 and newer, are no longer able to provide support for instances of OBS with the StreamElements plugin

supple hornet
#

Can i get some help enabling a custom bot name through ground control and not SE.LIVE 🙂 i think i need to ask through support here to have that enabled?

toxic fern
#

Any particular reason why?

supple hornet
#

I dont use OBS Windows and SE.LIVE doesnt seem to play nice when imported manually into Linux OBS Plugins

#

I can get ground control to work however through other means, and since i have integrations which work under my bot account name it would be excellent to have it connect

toxic fern
#

Oh. Yeah.

#

No Linux support.

#

And warning.

#

GC is not supported either for Linux so any issues that arise are beyond our control.

#

With that being said

dapper iglooBOT
supple hornet
#

5eae82b551d7429fd1c67f96

toxic fern
#

@supple hornet Enabled. Do take note of my previous mentions.

supple hornet
humble copper
#

hi

#

can someone help

#

the new obs update is not good

#

my stream elements is not working with it

#

someone?

kindred fox
humble copper
#

updated version of what

kindred fox
#

Download the installer from the website

#

For SE.Live

humble copper
#

plugin?

kindred fox
#

Yes

humble copper
#

i dont have any installed

#

so i install se.live plugin?

#

is it free? : )

#

do i have to reboot?

kindred fox
humble copper
#

no

dapper iglooBOT
#

@humble copper ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
kindred fox
#

Do that stuff and you should be fine using 27.2.1

humble copper
#

it says i need reboot

#

when i installed selive

kindred fox
#

Reboot should be fine

humble copper
#

like restart right?

kindred fox
#

Yes

humble copper
#

done : D

#

how do i start selive?

#

nvm got it

#

THANKS!!!

turbid arch
#

Hi is there something causeing a stream encoder issue?!

#

It's started after this update and 1 day later

#

twice during stream and lots of conneection issues.

jovial fractal
#

is there a way to install selive without having to install the obs update?

turbid arch
#

Idk

#

Do I need to go back to use?

#

Or do I maybe need to update

turbid arch
#

Hope Ic an get help

turbid arch
#

Also OBS Discord said basically get help here sorry.

dapper iglooBOT
#

@turbid arch ⤵️

Please post a link to your current log file.
In OBS select Help > Log Files > Upload Current Log File. Copy the URL and paste it here.

strange hull
#

Hi there I need help from a staff member. OBS.live is starting up, but immediately opening unlimited windows of the twitch website causing OBS to crash. It’s almost as if it’s a hack in the streamelements plugin

#

I can’t upload log files or anything as I don’t have enough time to do so, the whole screen is swarmed with browsers of the twitch website by that time

#

Deleting the streamelements plugin fixed the problem. I am gonna try reinstalling it and seeing if it fixes itself. Super weird

#

It doesn’t fix it. Still opens unlimited amount of browsers of the twitch website via streamelements live plugin

strange hull
#

I’d love to get some help to fix this issue with SE.live, as I am not able to use it at the moment due to the constant unlimited twitch browser popups coming from the plugin

storm kestrel
#

I’m still getting Overlay does not exist for everything I try to do with overlays. Would be great if I could get this cleared up

storm kestrel
#

I tried reaching out to support via the website but have not heard back from them in 2 days.

#

Did you ever get your issue resolved?

neat blade
#

I have to make a new account after deactivating my last one haveny had a chance yet tho

storm kestrel
neat blade
storm kestrel
neat blade
#

Yea i think its a account error @storm kestrel

restive cosmos
#

Hey! I use obs.live for mac but whenever i try to use a custom bot, it crashes. Anybody knows how to fix this?

toxic fern
#

@restive cosmos What version does the title bar say for it?

restive cosmos
#

@toxic fern it says 27.1.3

toxic fern
#

.<

restive cosmos
#

i'll try to update fuwachShy is this not the latest?

toxic fern
#

OBS Officially no.

#

SE.Live yes

#

Well I think.

#

Because Mac is lovely and special we have to bundle it with OBS.

restive cosmos
#

i went to StreamElements in OBS > Check Updates and it says it's updated 😦

toxic fern
#

So lemme check if there's an updated release for Mac yet.

#

Downside is you might need to leave it at streamelements.

restive cosmos
#

alright thanks so much Sudo! i hope tjhere's a fix soon 🙏

#

ive been experiencing this for a while actually. i just forgot to post and ask it here

toxic fern
#

Is it an oops obs has crashed or the apple one?

restive cosmos
#

let me try again tgo check

#

it actually just crashes.then when i open it again, i get this popup

toxic fern
#

That would be the apple one.

#

Could you grab the info in the section just cut off and stick it in a txt file?

restive cosmos
#

there are no info there that i dont need to hide or anything right? 😄

#

can i dm you the text file or should i just put it here? qtsPls

toxic fern
#

Can't answer first one as i don't know Macs specifically but the info will help troubleshoot what we can do.

#

The file is fine here.

restive cosmos
#

hope this helps ^^

turbid arch
turbid arch
#

Can I update to version 27.2.1

#

atm?

storm kestrel
neat blade
pliant galleon
#

I asked OBS discord for help they said it's something with selive plugin if someone can help me with this pls
Game Capture not working

kindred fox
pliant galleon
kindred fox
#

Use display capture for Valorant and CS:GO. They don’t allow programs to inject anything into them. Probably window capture for Roblox

pliant galleon
#

Alright

#

And for some reason I cannot start a live stream with youtube dashboard without obs crashing

strange hull
cerulean arrow
#

Hi, just a quick question. Do VST´s work at all in SE.Live?

turbid arch
#

Do I update to version 27.2.1

#

?

#

Please lmk maybe it'll fix the encoding issues I've never had until now

#

twice last nigth and ended my streams!

true herald
#

Hello! My OBS is completely up to date but I have been having this issue where the playlist I have loaded into streamelements keeps stopping at the end of every track. I have tried changing the playlist and such but the issue persists. This was never an issue before so I don't know what to do to fix it. I just want my music to continuously play. Thanks!

turbid arch
#

Can someone lmk if I update to version 27.2.1 OBS

#

I'm on 27.1.3

#

Also how do I if I do update?

sullen basalt
#

hi so i updated obs but now my screen wont fit can anyone help?

turbid arch
#

I can't use any encoders and mys treams die please help!

kindred fox
turbid arch
#

?!

kindred fox
#

Read the information in the link. It walks through what you’re seeing

pulsar light
#

hi ever one Game caapture in Obs/selive is freezing i got told to come here since OBS 27.2 and newer, are no longer able to provide support for instances of OBS with the StreamElements plugin how do i go about fixing it

kindred fox
pulsar light
kindred fox
pulsar light
#

divisions 2

kindred fox
#

It “should”….

#

Are you running the game full screen or borderless?

#

@pulsar light

exotic pecan
#

Hello!
I was just streaming on Twitch, when my OBS Froze, crashed, so I had to restart the program.
Upon restarting, all of a sudden, it's forcing me to attempt to connect to Youtube.
Youtube was not selected, is still not selected, but everytime I try to go live, it's forcing the connection to youtube..
I've never encountered this before.

dapper iglooBOT
#

@exotic pecan ⤵️

StreamElements menu, on top of OBS > Logout > Login

pulsar light
kindred fox
#

Borderless windowed should be fine

#

I’ve had issues if I started the game before obs sometimes

exotic pecan
#

@kindred fox Thank you for that!
The one thing I didn't even think of.. lol.

pulsar light
solemn tangle
#

can i get a help? when i updated my streamelements, it doesnt open anymore. The app would open and the icon says stream elements but its just OBS. No Stream elements stuff

toxic fern
#

Have to reinstall as the OBS update broke the install.

dapper iglooBOT
toxic fern
#

And need to update that.

solemn tangle
#

wait

#

if i reinstall them

#

will my scenes and source disappear? do i have to re do them again

#

@toxic fern

toxic fern
#

No.

#

Just simply rerun the installer

bitter ether
#

OBS doesn't allow me to use the streamelements Contests site as a dock. Its just a white screen. Is there any work around for this? I just want to have the contests site within OBS, so i dont have to have a browser open for it.
this site: https://streamelements.com/dashboard/contests

full cipher
#

I have the OBS 27.2.3 installed no more working with SE.Live 22.2.23.795. Am i the only one?

pine veldt
#

having this issue with se.live media request on streamdeck and can't seem to figure out why this error is coming up

oak rune
#

hey guys! I was just wondering if SE.live is overwritting OBS's CEF? I thought OBS 27.2 was meant to upgrade their CEF from 74 to 95 (which I was hoping to get) but instead I'm getting 74 now. I don't know if this is a SE thing or if I should report a bug to OBS

#

this is my OBS + SE version (SE at the bottom)

limber fractal
#

Can someone help me FIX my obs plz I can stream games Like Warzone fortnite and more but when i try and stream Rainbow six siege or Apex it crashes And i really been enjoying apex any one have a idea

dapper iglooBOT
#

@limber fractal ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

rare bolt
#

Hey guys. My OBS just updated and now the Stream Settings OBS dock is gone... Anyone know how I can get it back?

distant breach
#

what are you missing @rare bolt ?

rare bolt
distant breach
#

There was a big update to OBS recently; to version 27.

#

I am unsure of what dock you are referencing; i don't recall seeing the 'tags' options for .Live in a long while: just the title and game

restive cosmos
#

is there a way for OBS.Live for mac to turn on Streamer Mode for discord automatically? i notice that it doesnt do it and i have to do it manually

bold pendant
#

hello HiPaw
my chatbot stopped working after the recent update.
i've parted & joined, modded & unmodded, logged in & out, changed the name from my twitch tag back to the streamelements default. the chat bot area in the streamelements browser shows everything on and running.
does anyone know of a fix?
thanks in advance wolfyw6Hearts2

dapper iglooBOT
#

@bold pendant ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
modest raven
#

Hello there

#

Is there someone who can help me?

azure pulsar
#

hi there i am having some problems with SE , i am trying to add a 2nd video capture device but it is not picking up the input. I have a webcam and a capture card, on the first Video ouptut i made it can switch between them but when i add the second source it wont pic up on anything , any ideas?

autumn spear
#

current workround looks to be uninstalling SE.live, reinstalling OBS and adding streamelements activity feeds as a custom panel

#

alternately you could probably go to your twitch stream manager, pop out the Edit Stream Info box and just add that as a panel

#

(confirming that this second method works but you will have to enter your credentials again since it doesn't go through the streamelements connection to your Twitch account)

twin cipher
#

OK so a serious question.

Has anyone's OBS been crashing recently? Mine never had crashed while playing Genhsin. It only started after I played Elden Ring and also updated my OBS. So I don't know the issue. I'm on OBS 27.2.3 and ths OBS discord told me I have to ask this server for help since they can't help anymore. PLEASE HELP

hardy quartz
#

Having problems with my media request still. After a song ends it pauses the music so i have to manually start the next song. Also my requested youtube playlist wont play continuoously

hardy quartz
deep granite
#

hey, guys how do i get plugins to work with selive? I have installed source record and face tracker both of which are not coming up in the effects filters any ideas

astral bolt
#

hey guys i was wondering if you guys have a fix for after adding an overlay through a browser source the alerts arent popping up at all

#

all help woudld be much appreciated 🙏

deep granite
astral bolt
#

yes my source is set to match my output capture resolution 1440x810

#

also have "enable browser source hardware acceleration" turned off in advanced settings

dapper iglooBOT
#

@twin cipher ⤵️

A crash log is required to investigate the cause of your issue. Please upload the last crash log.

  1. In OBS, click the Help menu
  2. Select Crash Reports and then Upload Last Crash Report
  3. Copy the URL and paste it to the chat here.

Note: If you are not able to follow the above steps, open your file explorer and go here: %appdata%\obs-studio\crashes and provide the last listed file.

full kindle
astral bolt
#

yes audio no video but its not underneath any other sources to make it behind them

full kindle
astral bolt
#

absolutly

full kindle
astral bolt
#

just did

full kindle
#

Outside of the jumpscare, its working.

#

Go ahead and toggle hardware acceleration on

astral bolt
#

i appreciate the help by the way

#

yes it works on the website but not on SE.live obs

full kindle
#

Yeah, so toggle hardware accelartion on in OBS

#

Then test it again

astral bolt
#

gotcha

#

nothing

dapper iglooBOT
#

@astral bolt ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

tight tide
#

ok, reposting here, seems to be the better channel

#

i updated my obs and se, my viewers are sayin' that they can't hear anything, but when I check it seems to be gine

#

hear anyhting as in desktop audio, mic etc

full kindle
tight tide
#

so its working for some people but not everyone?

astral bolt
full kindle
#

That or a troll- your vod seems fine too

#

Yeah I just heard your mic (i think, your stream is buffering alot)- might want to change some settings

full kindle
#

after you run OBS as admin emulate the alert --> if it doesnt work toggle hardware accel and emulate again

#

--> still doesnt work repost your log

dapper iglooBOT
#

@tight tide ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

full kindle
#

And yeah Kleia- checking your vod/live your audio seems fine outside of the buffering

tight tide
#

hmm.. okay

astral bolt
full kindle
astral bolt
#

ran with and without admin with and hardware accelerating

#

acceleration**

full kindle
#

Whats the overlay name?

#

Because I only see one browser source on your loaded scenes which is your chatbox

#

15:22:04.675: - source: 'Browser' (browser_source) nvm LULW

astral bolt
#

the one browser source is the name browser

#

lol yeah ive been deleting and renaming it so i stopped renaming it

slim scaffold
#

hey there, I am having a bit of an issue with my chat box on obs. once my stream is live, there is no chat feed, and at the bottom it will say "sign in to say something"

toxic fern
#

youtube?

slim scaffold
#

but when I sign in, it shows my actual youtube page

#

all jammed in the chat box

full kindle
astral bolt
#

nothing

#

i believe i am anomaly at this poitn

#

point**

full kindle
#

Change the res to 1920x1080

#

Your base res is still 1920x1080 in OBS

astral bolt
#

AHHHHHHHHH

#

MITCHE

#

I LOVE YOU THANK YOU

full kindle
#

15:16:58.538: base resolution: 1920x1080
15:16:58.538: output resolution: 1440x810

#

I would suggest keeping everything at 1920x1080 and just let OBS scale things down

#

1920x1080 is kind of the sweet spot for scaling downwards to anythig regardless

astral bolt
#

awesome sounds great youre a wizard, 10 out of 10 service i appreciate youre help

#

❤️

snow gyro
pine veldt
#

hey @full kindle do you know if anyone here who has experience with streamdeck and would know why im having this issue?

full kindle
pine veldt
#

checking one moment

pine veldt
#

latest versions on everything afaik

toxic fern
#

That's definitely not the latest obs.

pine veldt
#

ope

#

wait

#

i mistyped

#

27.1.3

#

is that not the latest either?

toxic fern
#

Nope.

pine veldt
#

ok i think i was having issues with the new OBS update working properly with SE.live a few weeks ago

#

and reverted it back for a while

#

but i thought i updated it later

#

hold on

#

okay yeah this is the issue i run into when i have them updated

toxic fern
pine veldt
toxic fern
#

And that would be why.

pine veldt
#

are my drivers not up to date

toxic fern
#

Not using the latest nvidia drivers

#

Nope

#

You have the latest 45x.xx drivers.

#

Latest are at least 511

#

oh

pine veldt
#

ah damn that would make sense then

toxic fern
#

Yeah

pine veldt
#

i feel dumb lmfao

toxic fern
#

You can't use nvenc with that device

#

Unless you can get a newer driver

#

You'd have to use another option.

pine veldt
#

installing the new one, shouldnt be a problem

#

hopefully

zenith yarrow
#

Hi, I've been having issues where SE locks up during my streams. The Elgato source goes black but my camera still works. But it locks up so hard my mouse even disappears for 30-60 seconds. It started happening about a week ago. Any ideas what could be causing this?

round grove
#

Hi! I re-installed all my OBS and plugins setup, including SE.live.

I noticed that installing SE.live removes the regular OBS "Check for updates" in the Help dropdown.
Does the SE.live check for OBS updates as the regular check does?

dapper iglooBOT
#

@zenith yarrow ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

full kindle
#

Provide a log from a stream that has the issue you are describing

full kindle
round grove
#

Ok, I see. Is there any place where I can check compatibility?

pine veldt
#

glad i got that figured out at least lmao

#

still running into this issue with streamdeck

#

oh wtf

#

all of a sudden it started working after i adjusted the media request window

#

tysm, sorry for the trouble

zenith yarrow
#

@full kindle Thanks, it's happened on my last 4-6 streams, so I'm hoping it's nothing too difficult to remedy.

full kindle
#

Run OBS as admin and next time it happens throw a log out here

zenith yarrow
full kindle
#

Run your OBS as admin and next time it happens immediately post your log here

zenith yarrow
full kindle
#

Still not being ran as admin & youre dropping some frames, unsure what encoder you are on but might help to swap to a different one. Looks to be hardware based issues, not net even though youre running off wifi

#

If youre using GPU encoder running as admin will probably fix-if youre using CPU try swapping to GPU and running as admin

#

Also looks like your driver/s and windows are slightly out of date- woudl probably benefit from running windows updates & using a driver updater tool like Iobit's

zenith yarrow
#

My Windows appears to be up to date. How do I make sure I'm running OBS as admin?

full kindle
#

Right click it and run as admin

zenith yarrow
heady spire
#

While streaming Fortnite the overlay doesn't show up, but while streaming ROBLOX it does can anyone tell me how to make it show up while streaming Fortnite.

rare sable
#

I am setting up my live stream for facebook. When I click connect with Facebook to link it prompts me to log in through facebook. Once I enter the correct log in info and it pulls my account, I continue as me. The screen then goes back to the connect with (twithc, facebook, youtube, and Trovo screen). Please help!!!

radiant storm
radiant storm
rare sable
#

Did everything click by click per the video.

radiant storm
rare sable
#

yes

#

I even logged out of facebook as I have it always logged in thinking that might have been the cause.

radiant storm
# heady spire pc

Do you have the overlays stacked on the top of your Source list? If the Game is above the overlays in listing it won't show

dapper iglooBOT
#

@rare sable ⤵️

StreamElements menu, on top of OBS > Logout > Login

radiant storm
rare sable
dapper iglooBOT
#

@rare sable ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
bold pendant
dapper iglooBOT
bold pendant
#

608dda01b0863c141b0819e2

radiant storm
bold pendant
#

no, it isn't. only the rejoin channel blurb.

merry tide
#

hello!! im sorry if someone asked about this already before, i didnt see it scrolling up-- but i was wondering if there was anyway to get the channel info panel back so i can see followers, viewers, views, etc from my channel??? i used to be able to see it and it would help me when i went live to see how many people were viewing and what my follower count was at for my channel, but in my "docks" and "view" bar, I dont have the option to toggle it on or off anymore :C

dapper iglooBOT
#

@merry tide ⤵️

StreamElements menu, on top of OBS > Logout > Login

covert berry
#

HELP Streamelements says login i do and nothing happens it stays the same screen, doesnt work on website either

dapper iglooBOT
radiant storm
covert berry
#

facebook

#

would it effect if i had a moderator on my fb page that already uses stream elements?

radiant storm
covert berry
#

its for a buddy not mine where would he find that?

#

and he cant login when he types in that link

covert berry
#

okay then guess well go with another plugin

radiant storm
covert berry
#

didnt work

radiant storm
restive cosmos
#

Helllo! is there a way for OBS.Live for mac to turn on Streamer Mode for discord automatically? i notice that it doesnt do it and i have to do it manually

bold pendant
bold pendant
half granite
#

Custom bot name for S.E Live hasn't been working for me as of late.

dapper iglooBOT
#

@half granite ⤵️

  1. Right-click your OBS desktop shortcut (not the SE.Live shortcut) and navigate to Properties
  2. In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
    https://streamelements.is-serious.business/6ihr2EL.jpg
  3. Open OBS (or restart if it was open)
  4. Open your web browser and type in: localhost:40404 (try 127.0.0.1:40404 if you see issues - https://streamelements.is-serious.business/3EGPQFJ.jpg)
  5. Click on StreamElements - Activity feed - https://streamelements.is-serious.business/2kJYt2b.jpg
  6. Click on >> in top right above the code and select Console - https://imgur.com/a/Xh6zc6A
  7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
  8. Try setting the custom bot name, make sure you follow https://strms.net/custombotname
  9. Remove the flag added in step 2 from your shortcut properties
half granite
cedar rune
#

anyway to muiltistream with SE?

#

what does it meen by channel is already claimed?

toxic fern
#

@cedar rune No. We only support singular platforms at a time with alerts.

dapper iglooBOT
#

@cedar rune ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts only allow faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: https://streamelements.com/contact with each token correctly labelled

toxic totem
#

Hi i need help, i've updated my obs and everything like chat, donations is not working and even my streamelements obs dont show stuff like subs/donation on left side of the obs
I've been reading
and ppl say its bug with plugin
and i should contact streamelements to get help

plucky sphinx
#

i was curious, does the kappagen/emote wall/emotesplosion thing work with animated emotes? do they get animated or stay static?

#

sorry if asking in wrong place

dapper iglooBOT
#

@toxic totem ⤵️

StreamElements menu, on top of OBS > Logout > Login

full kindle
toxic totem
#

is that "streamelements" on top disapeared as well

full kindle
#

Then SE isnt installed?

dapper iglooBOT
#

@toxic totem ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

toxic totem
#

Should i

#

paste it here?

full kindle
#

Yessm

toxic totem
#

this?

full kindle
#

Holy overlays- but yeah one second

toxic totem
#

yea its my job

#

XD

#

and i do alot of memes

full kindle
#

Your OBS is... extremely out of date

#

By like over a year

toxic totem
#

yea and it was working well but today

full kindle
#

Id immediately suggest updating your OBS/SE.Live and running OBS as admin

toxic totem
#

i pressed "update" out of curiosity

#

and it made it this way

#

but the thing is

#

if i update it

#

its only updating to this version

#

its not going into the newest one

full kindle
#

yeah i mean

#

again your OBS is extremely out of date

#

so much so that i would expect things to be broken- first update that so it matches your version of SE.Live and run OBS as admin always and if youre still having issues come back with another log

toxic totem
#

how do i update it

#

if update dont update it

#

XD

full kindle
toxic totem
#

like if i press it it wont update to newest one and when i open it again

#

ok give me 3 min will do sir

full kindle
#

Id run a backup of your OBS too

#

simply because that looks like a fucking nightmare to setup

toxic totem
#

what do you mean

#

backup ?

full kindle
toxic fern
#

Copy this folder %APPDATA%\obs-studio\basic

full kindle
#

Open both of these folders from your OBS - and copy them to your desktop

#

That way if your update were to go wrong you can simply re-import everything

#

With some 550+ different overlays I would highly suggest backing up first

toxic totem
#

will do sir

#

mostly its just pepe with different emotions but probably a smart thing to do

#

@full kindle

#

after update

#

still this

full kindle
toxic totem
#

nah but i installed the newest

#

from internet

#

and it still shows as its the old one

#

if i uinstall all of this?

#

do all my overlay will be gone?

#

if i uninstall and install ?

nova scaffold
#

And the best way would be a clean reinstall. Uninstall SE.Live first, then OBS Studio.

#

Then download a fresh OBS Studio, install it and then install SE.Live on top.

toxic totem
#

It's fixed thanks

low horizon
#

Hey just wondering if with sub goals there's a way to auto adjust the numbers if they drop without having to go into the web browser and manually changing?

full kindle
full kindle
#

or if subGoal == (20% of goal) -> decrease subGoal by X amount

low horizon
#

Thanks @full kindle was for when it decreases

#

So if I lose some subs it’d drop the subs lost

#

So say I had 5 subs and I lost 2 it’d show as 3/10

ripe plume
#

Is there any reason why I can't seem to find and edit stream information after the recent update ? The dock isn't there and j can't find it

low horizon
#

Need to log out and in again @ripe plume

#

On obs

ripe plume
#

I'll check when I'm back at the pc and see if it helps.

Thank you.

low horizon
#

Np's I and many more had the same issue

sturdy cradle
keen dune
#

hey, just installed the SE.Live app and i cant start obs without it crashing now

stone fiber
#

https://i.imgur.com/Iw82FCw.gif
Hey just installed SE.live and wanted to replay some of my follows but it wont trigger the alertbox I have to go to streamlabs to do it (tiny gif explaining)

digital granite
toxic fern
#

@stone fiber You're using a streamlabs overlay. Our stuff won't work with that.

stone fiber
toxic fern
#

Yes

stone fiber
#

Thank you!

oblique orbit
#

Hey guys, I'm using the Space Force stream elements Overlay and the New Follower animation is different than the one that is supposed to be. I have triple checked going to the Overlay Editor and it's the space guy but even after clearing my cache in OBS it still does some dancing shark animation. Any ideas?

radiant storm
oblique orbit
radiant storm
oblique orbit
radiant storm
rugged quail
#

hello, my obs is not displaying my "stream info" panel

dapper iglooBOT
#

@rugged quail ⤵️

StreamElements menu, on top of OBS > Logout > Login

radiant storm
oblique orbit
#

Should I uncheck that as well?

radiant storm
proven meteor
#

hello, i need help asap if possible

dapper iglooBOT
#

@proven meteor ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

proven meteor
#

so everytime i go to click "start streaming" in my obs onto twitch it says that i dont have verification even though ive verified and done everything i could. this has never happened before

#

anyone know a fix?PepeHands

radiant storm
proven meteor
#

in obs?

radiant storm
#

yupp

proven meteor
#

much love

oblique orbit
radiant storm
full kindle
oblique orbit
#

Even If I go to properties for the browser source and select "Control audio via OBS" and lower the volume, the "desktop audio" still is super loud

oblique orbit
oblique orbit
radiant storm
#

Audio Mixer will be your friend

full kindle
# oblique orbit The only one I saw was suppression and it was talking about CPU usage, has to be...

https://obsproject.com/wiki/Filters-Guide#:~:text=In short%2C an expander makes,the Ratio and Release time --> read limiter, noise suspression would be used to remove background noise. cpu usage used by any audio filter is negligible unless youre somehow streaming off a windows 7 2006 laptop

#

If you really wanted you could go into the AAP and manually lower the volume by a %% or a dB but I would reccommend not doing this as its highly likely not all alert volumes are created equally and are of different volumes- limiter will prevent peaking and loud noises without making the already quiet noise even more quiet

oblique orbit
# radiant storm

Right I had that but even if I lower it on the actual source mixer, the volume is still the same (super loud) on the desktop audio source. How do I make it just exclusively to that audio output?

oblique orbit
#

Should I be "shutting down source" when they aren't being used? Is it possible all my scenes are causing the alert to go off and amplify the volume?

#

I have a feeling its something stupid like that lol

#

Oh for some reason now I see it on the Audio Mixer for that track but now I don't hear it through the Desktop Audio, I just realized the Desktop Audio was from the streamelements site doing it, I muted the site

#

Is there a way to move the sources up and down?

fluid knot
#

Anyway to get media request's auto play to work? I've just updated to the new SE Live, relogged into Twitch.

Closed Media Request, Reopened it. Closed it with auto play saved to no. Reopened with. Turned on Autoplay and pressed save. Clicked refresh, closed OBS, reopened it and nothing really works.

radiant storm
fluid knot
#

I believe it's edge, is there a way to log out and log back into SE Live again?

#

I can help troubleshoot with you if you have time

dapper iglooBOT
#

@fluid knot ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of SE.Live
  2. Exit OBS (make sure OBS is not running)
  3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. Start SE.Live
  5. Settings > Stream > Disconnect > Connect
fluid knot
#

delete the folder 'obs_profile_cookies' or the folder inside?

#

going to create a backup

#

same thing

#

starts the next song with the play button and waiting for input

#

deleted the folder and reconnected.

#

closed the element with auto play off. reopened it. turned on auto play. closed it and reopened

#

same issue

#

thanks for trying FeelsCryMan

dapper iglooBOT
fluid knot
#

5feea0a3b8823829d07443d1

fluid knot
slate fiber
#

hey there, currently trying to add some overlays to my stream but whenever I save something and go back to it later I get an error that says the overlay doesn't exist. cant use premade overlays, can't edit my own and when I try to add a link to obs nothing shows up

#

curently using the newest versions of obs, selive and chrome

#

also when I try to use the editor no visuals pop up even tho it says I added the widget on the side bar

karmic cobalt
#

Hey, who do i msg about linking my youtube to my twitch? it says its already claimed. thank you

dapper iglooBOT
#

@karmic cobalt ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts only allow faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: https://streamelements.com/contact with each token correctly labelled

echo tapir
#

What is the correct procedure to clear out follow bot alerts. We tried pausing alerts, mark all as read and then reload overlay. but we still had a few go through before it stopped

narrow ridge
#

was just checking around, and changed my icons to SVG 😛

narrow ridge
#

how new version looks like

humble ingot
#

Hello. My Personal Information and Bank Details are invalid and I can't withdraw money 😅 "Your bank details are being verified. This process takes up to 7 business days" but it's been a month and still nothing 🙄

digital granite
dapper iglooBOT
humble ingot
fluid knot
#

First Issue with Higher CPU Usage

Something is using a higher amount of CPU in the browser-page during the latest update, I've been troubleshooting and ending the task on 'obs-browser-page.exe' of the highest one with the CPU seems to cut down the usage by about half.

Notes:

  • Rebooted Machine
  • Turned off all stream widgets on the screen and it is still a high amount of usage
  • Closed Media Request as well

In the end 'ending the task of the highest CPU usage 'browser-page.exe' at the very top of task manager reduces CPU by half

Second Issue with audio routing
When ending the task it seems the stream can keep going but it made the Media Request route my audio from 'Browser' to 'Desktop', not sure how to fix this by routing it back (I tested this by opening Microsoft Edge itself and Media request routes through Browser correctly still).

kindred fox
#

For the CPU usage, make sure all your overlays are set to shutdown when not visible

fluid knot
#

If I end the task right now again the CPU usage will cut in half and the stream continues to work.

kindred fox
#

And there is no visible change in obs?

fluid knot
#

It reaches an all time peak of roughly 31% CPU usage today versus roughly 8 months of streaming at 19% CPU Usage.

kindred fox
#

If you switch scenes does it spike back up?

fluid knot
#

Good point, I just used one of my very low usage scenes (Starting Scene) and it's at a very high usage still.

#

This one usually at 9% it's now at 25.1%

kindred fox
#

And all of your browser sources are set to shutdown when not visible?

fluid knot
#

Swapping back now

#

Spiked to 44.6% at peak and now dropped back to the 'new normal' which is 31.6% roughly

kindred fox
#

Verify your browser source properties

fluid knot
#

Alright let me check each item one by one (though I shouldn't have to as nothing was altered during the update).

#

I just hidden every item so far and the preview is entirely black and CPU usage is at 23.4%

#

It's something with this Microsoft Edge and the latest SE live update

kindred fox
#

edge isn't used in obs

fluid knot
#

What browser does OBS use?

kindred fox
#

hiding things doesn't take them out of memory

#

OBS uses chromium

toxic fern
#

Specifically "CEF".

fluid knot
#

I see, I was trying to troubleshoot with Greyson yesterday for the Media Request

kindred fox
fluid knot
#

Yep that's what I'm checking each item on.

kindred fox
#

Those two boxes specifically, in each browser source properties

fluid knot
#

So to further clarify, I haven't touched any settings for about 2 months or so. I went through each item previously 2 months ago. Created a cloud backup once everything was good and been streaming since then. With peaks at around 20% CPU Usage (I use Nvidia NVEC for streaming).

#

Yesterday I noticed CPU was higher than normal by 10% or so and then I just killed that browser source mid-stream and then I noticed my audio started routing from the media request into desktop

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So yeah one issue led to another

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(Stream continued to work, just music was routed to desktop instead of browser)

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Done verifying each browser source item. CPU usage at around 23.9 with the items in my folder set to hidden

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I'm going to unhide the folders like Widgets now

kindred fox
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how many overlays do you have per scene?

fluid knot
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Spiked to 53.2% and now stable but at the new normal again which is 31.3%

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All sources have been checked to be disabled as well the 2 boxes

kindred fox
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That's why your CPU use is so high

fluid knot
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Ok but it doesn't explain why it was 20% on Saturday

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Or rather 3 months of streaming

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I keep task manager open when I stream and been monitoring since the new year after I finalized all the settings.

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It was 20% for 3 months until the new update of SE Live in the past 48 hours

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Just swapped to a new scene and it's 24.7%

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Completely empty

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No browser sources

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I also already tested with Media Request closed.

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It's open right now which is a browser source, let me close it.

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Dropped down about 0.6%

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Something is still eating away at the browser sources on an empty scene

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19.4% now

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When I troubleshoot it and end the task. I notice the Activity Feed from SE Live will stop working, so it's something related to the chromium.

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If that helps.

toxic fern
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Lets do this.

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What version is it in the bottom right?

fluid knot
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Ended task and here is the CPU usage (which is correct for an empty scene)

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22.3.5.805

toxic fern
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No.

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Ah

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And you're on 27.2.3?