#helpdesk-selive
1 messages · Page 194 of 1
@hot kelp OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
Hi, everyone. Sorry if this topic has been repeated, but I can't get my game capture scene to show my game anymore. Any thoughts?
I have audio interference coming from the obs live interface. I have monitors to check that the mics are clear until I'm live and stream and it gets choppy. I've "fixed'
Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
it several times but chop pops back on seemingly at random
Ask in the server above.
so i tried running my coin video for my bit cheers and it doesnt working in SLOBS or OBS. the same coin video works in the tips alerts it just doesnt work ONLY in cheer alerts.
everything works except my cheer alerts.
@jade field We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
Define not working though.
It worked! Thank you very much!!!
hi! i was helping my friend set up donations and i used his donation link to donate and it went through and i got a "pending" charge on my paypal to his paypal account but the alert didnt show up on his obs or activity feed. I was thinking that maybe he forgot to set something up but he had his email typed correctly for his twitch paypal so im stuck on what the issue may be. any ideas?
also sorry if this is the wrong chat i really wasnt sure where to go for this lol
If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
Question regarding that- So I recently changed my own PayPal email but it didn't match the email that I put as my PayPal email for my own Streamelements tipping page (that still had my old email which I just changed right now). Would that be something that could've factored into the issue?
Could be.
Hmmm okay. I'll look into that. Thank you so much! :)
Idk if its just me, but I'm not able to add transitions on obs
@rugged quail Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
Every time i reopen OBS the activity feed resets status on gifted subs even tho I've previously marked it as read?
Any help for this issue?
Did you choose the 3rd option?
I've been having this issue when I stream. - - > I can hear my alerts for follows, etc. But my stream can't hear the alerts. I'm streaming through stream elements if that helps in any way and my alerts are made on stream elements too.
I'm using the wave 3 microphone
ping me
quick question... how to i change the docks color is obs live to dark theme?
I figured it out guys. I did not realize this but the roll credits widget only shows new followers, subscribers, donors etc, during that session.
I was under the impression that it would list all of your followers which led to my confusion as to why it only showed the initial header every time I tried to test it.
Problem existed between keyboard and chair 😛
Pinned messages
Hello, can someone help me with getting my camera to display in my OBS?
Hi,
I have a small problem.
How can I import my overlays from Streamelements into OBS.live?
@spice cloak To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
Thanks, that helped me
If I am using Game Capture how do I get the audio from that capture to play in stream?
This never got answered yet, im going to sleep right now but i just wanna make sure it wasn't overlooked <3
How to stream games from obs.live
@rugged quail New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
Thanks
@manic compass i'd recommend you'd look at this as well
Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
My chat stopped working on obs, recently changed my twitch name, can someone help me fix this please!
no
@ancient aspen laptop?
@tender python Desktop PC
what game? Try Desktop capture. If that works, it's the gamecapture that's not working (with that game)
can somebody help me ? my chat commands arent working
@elfin mantle If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
- In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
- Click on Stream Settings > Custom bot name
- In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
- Scroll a bit down and click on the purple Connect Custom Bot Account button
- Log in as usual and Authorize the custom bot name
- Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
still isnt working..
Are you using a custom bot name?
my bot name was StreamElements all the time and now i changed it to canociol
@elfin mantle Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
Hello everyone happy valentine
I have a question about the twitch chat during the stream, i heard that its possible to see the chat in my screen with obs, but im not sure if its a hotkey or a plugin, could someone help me?
Either click 'View > Docks > Chat' or 'StreamElements > Chat' at the top of your screen
But that one display it in the obs window, or can it also be floating?
Click and drag it out of the OBS screen to make it floating, or click and drag it into the OBS screen for it to be docked.
Be warned if you minimize OBS that'll do that as well.
Ok, thanks 😄👍🏻👍🏻
guys i love you, chat bot is working again !!
If you dont want the but to have a custom name do the follow things: (to reset it back to StreamElements)
- In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
- Click on Stream Settings > Custom bot name
- Remove Custom bot Name (big red button) at the bottom
@tender python Desktop Capture is working
then it's the gamecapture not working (with the game)
If you want to know why, try the OBS guys
or tell us the games 
or that 
Hello Im using SLABS OBS and I am doing multistream to youtube and twitch but my youtube alerts dont show?
StreamElements doesn't support multistreaming
anyone get my message earlier?
@tender python LoL
change the nickname 🤷♀️
I already did 😛
ok well i came here for help not to be judged when all i had said so far was "thoughts?"
@tender python LoL = League of Legends
Ah
Unsure if League has issues
did you check the anticheat hook compatibility
LoL has issues
League isn't running, attempted to run OBS after a fresh restart of computer, and it crashes upon opening - I think you replied to the wrong person @tender python
@ancient aspen
Its turned off
turn it on
ok i try
nope nothing
Then i'm affraid window or desktop capture is the only way for now
Guys is there a way to make the custom bot thing work even when OBS Live is not turned on?
because the bot works only when i turn it on, when i turn off OBS it leaves the channel and streamelements takes over again
Hi there! I am migrating my stuff from Streamlabs to OBS.live. When importing some things seem to take just fine but when it tries to import my alerts it hangs up and stays stuck at 25%. I've left the computer on overnight to see if it would finish on it's own but it didn't. Any suggestions?
My chat stopped working on obs, recently changed my twitch name, can someone help me fix this please!
@uneven spruce StreamElements menu, on top of OBS > Logout > Login
@uneven spruce If you changed your name on Twitch, please follow these steps:
- Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
- On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
- Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
done all that, old name was ltztrauma (its an L at the start) new name is ItzTrauma_ (i at the start)
@wary dew ^^^
did the most recent update break OBS for anyone else?
me \o
crashed ever time start the obs live
reinstalling from the ground to see if fix
yup, mine also started crashing
you can uninstall obs.live and reinstall the version thats still up on the website https://www.obs.live/
did that work for you? @ocean rivet
installed from obs.ive site, started uo normal, offered to upodate the obs only, i will se if crashes again
i think the crashes are from elements plugin
yeah, updated and not crashed
the elemnts new update crashing the obs lol
yeah, I had to stay on that version
sorry for bad english ><
it' alright stay in this version
but not in the elemnts new update
crash log for the devs XD
if anyone else is also crashing feel free to attach your crash logs so I can pass them to the devs
Guys is there a way to make the custom bot thing work even when OBS Live is not turned on?
because the bot works only when i turn it on, when i turn off OBS it leaves the channel and streamelements takes over again
@full thunder
No way, OBS.Live hosts your bot
well cant u just make streamelements host it, bot works a lot in offline chat as well, nooen would use streamelements if it turned off after every stream
Could be a nice feature but it’s not possible atm
Is there a way to upload a custom font to StreamElements to use for alerts?
@rapid current Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Click on Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
hello! i'm having a problem with custom bot on obs live, i used to have a custom bot name, but then i changed the password of the bot account and i need to connect the account again. now i'm trying to connect it and it's not working, i tried reinstalling obs live, and i tried with another account too, nothing works... someone can help pls?
try logging into your bot account on your browser, go to your settings > connections and under other connections disconnect SE custom bot, try again after that
i did that now, on my bot account settings says it's connected... but on obs live it still says "Connect custom bot account"... even my main account doesn't work as bot, only the account of StreamElements works
@lofty meadow "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."
thank u, it worked!!
@full thunder
Alright, I did all that, but it only changed the font of the "Pick a font" text, but not the overlay itself.
Is there something I missed?
you won't see custom fonts on the overlay editor, they will only show up on your OBS
How do you add overlays?
@rugged quail We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
i got a question. are 0.1% dropped frames much?
It's now changing the font in OBS either.
I can select the new font in OBS for static text, but I'm looking to use this font for an alert.
try putting the font name in the editor like this: 'fontname'
Sup boys, every time when I launch OBS my webcam won't appear. It takes few times to reboot the software before it will appear.
Webcam indicator is working but yeah, I can't see in on OBS.
Does anyone has the same issue?
P.S. Logiter C920
That fixed it.
Thank you!
is the webcam indicator on before you open OBS?
Is it plugged in to the motherboard or a front port?
I just have to reopen it multiple times before it's appear on the screen
On the back port
Maybe something in the Logitech software messing it up?
We also have the #dreamteam channel for you btw 😉
Okay, thank you. Also it could be off the topic and I'm sorry for that, but sometimes by keyboard stop responding for 0.1s and that's really annoying. Imagine that I'm going straight and my character will stop even tho I'm holding W.
It's happen to 2 keyboards
Thank you for answer
must be related to your cam issue 
@woeful wharf whenever you open OBS and your cam is not working open windows camera settings and check if any other app is using it
Hello, I noticed that the bttv and frankerface emotes that I have don't show up with the SE chat box, they just show up as text. Any fix for this?
try typing !emotes update in your chat
got the update message but it got the same result of text 😕
@cloud steppe Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
5c07532ac5fe0b25d29c5cd6
aaaaaaaaaaaaaand it started working i don't know how but thanks 😅
it takes some time to update 😄
also hello fellow skill 🙃
Good Day All
Please support me with one issue
Why obs is changing my resolution each obs restart and my streams is not visible at all screen ?
Hello! So ive got £27 in my SE.Pay balance and it says i cannot withdraw because the amount is too low, but i look at how i withdraw, and it says that i can withdraw with a balance of $5 and above
submit a new ticket and we will look into it 😄 https://support.streamelements.com/hc/en-us/requests/new
no matter what i do when i try and stream CS:GO it just shows a black screen
@untold citrus Valve has implemented a trusted mode which does not allow OBS to hook CS:GO using Game Capture. Read more in their announcement post here https://blog.counter-strike.net/index.php/2020/07/30736/.
Additionally, they have no plans on allowing OBS in trusted mode.
https://support.steampowered.com/kb_article.php?ref=8835-KLXV-0292#whitelist
You will need to run the game in either windowed or borderless fullscreen and use Window Capture instead.
Alternately, you can launch the game with -allow_third_party_software.
how to do i launch with allow_third_party_software
open steam, right click on csgo, select properties and put it under launch options
thanks
hey, any idea why my stream activity wont load in streamelements
@slow thunder Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
5fb89891248bfc733ee94955
try relogging to SE and see if it works now
Hey, I can't restore the backup "Failed to Download Backup Package from Your Account."
how do i get rid of the grey diamond alert for bits and thinks so i can use my own alerts
you can customise alerts by going into the overlay editor
Hey, so when do trovo users will be able to use stream Elements? Because i saw the announcement on the trovo discord server.
hey, afaik there's no ETA on this but its in the works
Hello! I'm using one of your free templates but I can't figure out how to place my video feed into the overlay. Any help would be appreciated. Thank you.
@rugged quail New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
Hi 2 all.
Catch crush when tried to click to Apply in users web dock after add address.
Have logs. Where it need to be send? Sorry my bad english.
Algo:
- Click View -> Docks -> Custom Browser Docks
- Type name, type url
- Click outside a line
- Click to Apply
- Crash
Seems that any click go to crash 😦
Version for testing, will try select stable now and try again
Stable is working OK.
Need help, i use multistream and stream at 3 platforms at same time.
How can i use activity feed for all 3 accounts?
Hey I have a stream deck and I like using it to skip alerts but I cant recently, its says its unavailable
@opaque quarry Which deck?
I have my Overlay with alerts in my obslive, I can hear the alerts but some uploaded mp3s work and others don't, all downloaded from the same place (for example my follow mp3 works but my raid mp3 is all stuttering, and my tip mp3 doesn't even come through at all). All volumes are cranked all the way up. I record short clips on obs for quality check, but some sounds don't work.
@limber ruin The activity feed only supports 1 platform at a time atm
@shut bridge Can you hear all of the mp3s in the overlay editor? Have you tried listening to the mp3s before uploading them to StreamElements to verify that they are all working?
@frozen vapor it's very bad 😦 Any ideas? 😦
@opaque quarry cool device. sadly that it buggy 😦
@frozen vapor They all work in the upload section, on the overlay editor, everything yeah.
yea the streamelements app wont work
@shut bridge If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
What's the difference between Alerts and Desktop Audio? When I add my overlay as a browser source, it comes through as desktop audio.
No worries if you don't see your alerts listed separately in the audio mixer. One more thing you could try is toggling 'Enable Browser Source Hardware Acceleration' in Settings -> Advanced, and then restarting OBS and trying your alerts then.
When I went in it was already checked. Should I try it unchecked, then?
Yes
how do i get the overlay from the website to obs
@proper storm To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
thanks
@frozen vapor I will report back in the morning, shutting down for the night. Thanks for the help, I'll be in touch tomorrow.
Hello, to clarify- the rest of your Streamdeck macros work properly but you're unable to control the activity feed in OBS.Live like you were previously?
*Dupe because I used the wrong text channel before
Why isn't the bot message hidden?
place the names in lower case
yes :)
everything works except the streamelements integration
@opaque quarry StreamElements menu, on top of OBS > Logout > Login
у меня проблема как исправить ошибку при запуске обс quickfontcache DDL not faund
помогите пж
@glossy bear Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech
sorry I came from helpdesk-twitch but yeah its not work the crt f can I share my screen with someone if thats possible?
From the screenshot you gave, it looks like the sources are zoomed in
as the UI seems completely fine
either elaborate better on whats zoomed in or idk
So my twitch usually looks like this but I don’t know what I pressed that it super zoomed in and it won’t let me stretch the screens
You either changed your OBS canvas size or you didn't do the CTRL + F properly
I think i figured it out thank you
hi i want twich live
Hey folks it's something quite simple, is there a way to add custom transitions? I've seen a few videos about it but the + Button seems to be not where it should be.
@worthy raptor New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
@shrewd prawn Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
Follow alerts worked yesterday so i think it works now thanks (:
How do I from StreamElements add a thing that updates my local text files? I can't find it after looking all over the site (it feels like)
So that I get a file that for example shows the latest follower
We don't work with locally stored text files
Oh
Its all text widgets in the overlay editor
New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.
New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
Well, thanks
So how do I use a custom local font? I cannot seem to import it to overlays
Would I have to specify custom CSS to load the font from the URL?
@violet rock Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Click on Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
Nice, thanks
Hello, How can I restore my backup? SE -> Cloud Backup -> Manage Cloud Backup is not working "Failed to Download Backup Package from Your Account."
Restart your PC and try again
Where can you find the thing that you can change the title in obs live?
Nevermind
Already found it
Why can I hear my stream at a delay through my headphones?
no browser tabs open
And not monitoring either
@empty seal Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I have a question. I did ask this before but i can't see it anyore. I want to see the thing where you can change the game and titel and live message. But if i go to view, docks then i can't see that thing
I can't find it
Nevermind again, found the problem...
^Pebcak ? 😛
is there a way that i can see frankerfacez emotes in obs live chat?
If someone types a Pog or catJAM or something in my chat then i see it in my chat dock in obs live but on the chat overlap on stream you didn't see the emotes, how do i fix this?
I need some help
My activity feed isnt working correctly
Its only showing tips even when I have everything selected
hi there ~im new :D how to activate overlays
@novel meteor Im using OBS.live on mac and I'm trying to use a browser source for my overlays but they seem really laggy, any advice?
@wicked crypt OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
@brisk sun To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
?
That option nor the Sources box appear in advanced settings in the mac version of OBS.live
What version of OBS are you on?
OBS 26.0.2 (mac)
I assume you've got 2 OBS icons? Or at least 1 with a rocket?
Just one with a rocket
@toxic fern just want to confirm that it's just the browser source that's stuttering. This doesn't happen on pc versions of my obs
1 sec while I look for something.
Click the file option from the menu and open settings folder. Copy (Not Cut) the basic folder to another place.
Actually....
@toxic fern cool, i made a copy to my desktop, I'll wait for further instruction
If you click the streamelements menu and then OBS.Live versions which one are you on?
@toxic fern okay, i just downloaded and opened normal obs and it works fine. Im on the Stable path
Would you mind uninstalling OBS.Live first then OBS? Then reinstall them in the opposite order.
Sure!
hey
iam from germany
has anybody a answer for me?
at the dashboard on streamelements, the follower counter dosnt work
its on 0
then the alerts dosnt work
how can i import my new overlay to the application
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
@toxic fern that didn't fix it, the animation for the browser source is lagging only in OBS.live and not the normal obs application
You uninstalled in that order and then installed OBS then Live?
hello I need help, streamelements does not detect 1 person's hosts, what can I do?
"Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."
I did
And what version does it say for OBS?
OBS 26.1.2 (mac)
Does that have the OBS.Live option in it?
it does as a separate app, launching that now
It works now! i had to use the newest version (not the "stable" version) and it works perfectly!
my webcam does not showing
Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
right, i have spent around 2 hours doing fixes i have found on the internet and i cant seem to find much on how to help my problem, when i have streamelements open and it starts recording the rust application, (and only desktop capture works with rust) it makes my rust choppy but on streamelements it looks fine, i want to be able to stream with a smooth game like normal, and be able to stream, it seems to be making me go to a different hz, as my fps stays normal, around 110 - 120, anyone got any ideas on how to fix the ingame choppiness, should i use slobs or normal obs?
So my raid alert sound is still very choppy in the test recording. I did what @frozen vapor recommended, but to no avail. I can hear the sounds just fine in the overlay editor, but when I do a small recording through OBS it sounds choppy on the playback.
Even the TTS is very choppy. I'm unsure if it's just the recording itself, or the audio.
i'm not getting the sounds working in OBS. do i have to create another overlay to get the sounds into OBS?
added a sound in the streamstore
So you're saying, besides in OBS, anywhere, it's not choppy?
And is this only with recording?
I disabled a noise gate and everything started working again. Quick fix!
Can someone help stream deck says elgato remote control plugin is missing. Have uninstalled and reinstalled a couple times and still not working
Hey guys, I'm having an issue where I have have 2 alerts boxes in one overlay that are controlling my onscreen bit animations.
one alert box for full screen 5k - 10k another for the smaller 100 - 500 - 1k alerts as they are to one side.
when the 5k-10k play it also triggers the smaller ones except when i add them to the same alert box as the 5 and 10k.
I have tried setting the min and max amounts to isolate and no matter they are still triggering.
"Pick an alert randomly when more than one matches" is un-ticked in both.
have tried having it set to Exact amounts vs at least in the trigger conditions.
and as a result im asking because I have been playing with setting combos for the last 6 hours and am now in need of help!
sorry if this is not the right channel, didnt see overlay specific conversations in any channel I looked at
set the full screen to start at 5k, nothing below
the smaller one, above 1k, set to show nothing
done that.. and when 5k drops its still playing the 1k alert from the other alert box
Hi, using OBS live and got affiliated yesterday on twitch. I opened up OBS today to make a scene and i keep getting an error, also the tab where i can change my stream title and things has disappeared?
this is the error, if you needed to see it
i've since logged in, on the activity feed window and on the chat box window and they seem fine
Hey, can someone help me. How do i change my stream name in obs studio because when i press start streaming it doesn't even ask me to change it
I'm having trouble updated to the latest version of OBS Live
when i check for updates it says there are nona available
are any staff available to help here?
is there a way to change the name in obs studio or you have to do it in a specific way?
@civic lotus StreamElements menu, on top of OBS > Logout > Login
@unreal tusk Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.
so, i've done that, but the problem persists. still getting the error popup and the stream information panel isn't there?
it doesn't look like the bot has fixed either of these issues, is it possible to have a human? if any are available of course
fixed it myself thanks to a google search. had to relog into the actual twitch thing, not the obslive thing, problem on their end apparently
Hi, ive finished creating and editing my scenes on the streamelements site but when i paste in the links the scenes do not show up on obs live at all. the outline for them is there letting me know the link works but there is nothing showing on the screen
@alpine ginkgo The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
the sizing is in the correct format but nothing shows still
@alpine ginkgo OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
thanks so much that has fixed it for me
hello! I have used OBS.live on Windows, but sometimes I use a Macbook with High Sierra and the Mac installer doesn't support it, so I was wondering if there is a way to install OBS.live manually, because when I installed it on windows I noticed that it's OBS with a plugin called OBS.live, so if OBS.live is a plugin, it can be installed in any OBS installation, then If I have installed OBS in my Macbook with High Sierra, then I can install the OBS.live plugin, but haven't found a way so far (maybe I haven't searched enough), so I'm here asking for help...
OBS.Live is only supported on Catalina and upper
unfortunately supporting older versions requires a lot of resources
hey everyone. I feel like this is one of those questions that everyone asks but the live support button was right there so I thought I might as well. on mac, only obs itself, the desktop and the menubar are recognised as window captures..
having some issues bit rate, tested my net multiple times 28+ upload speed and change servers doesn't help. also every time i switch servers obs crashes. ask this here instead? sorry idk where to ask it lmao
Does anyone know how I can get it to show this on Streamelements?
Sorry if this is in the wrong place!
Labels > Other > Event List, just double checked 😄
😉 thank you
How do I get it to show like hers? At the moment mines all the way right
that is probably custom made / custom coded for them
Ah, gotcha! Thanks anyway 🙂
Aye is there a way to edit the stream information from obs.live or do I have to go to twitch
you can add a stream information dock if you're logged into your twitch account on OBS
anyone know how to fix increasing sound delay? Delay is only for the Display / Window capture. Not for the mic
can i get some help assistance off someone plz
@rancid obsidian Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
my alert image for some alerts arent showing the correct image only some of them
you might want to look at the alert variations for each type of alert
still hasnt shown
is there a way of getting 1to1 stream screen help
i have all my own overlays / alerts but i dont know how to put my in game overlay into stream elements and make every new follower go into the overlay
Hi I'm having some issues with emulating alerts. I can emulate them in Stream Elements but the emulated alerts will not show up in OBS
makesure you have clicked save and have put the browser URL into OBS
URL from the overlay
I have because everything else shows up just not emulated alerts
click settings and just makesure theyre all ticked on alerts
they are
@lunar citrus The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
anddd my help?
how do you want your follower in the overlay, just one, the latest? or the last x amount of followers?
@rancid obsidian We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
are you talking to me Ruben?
no, to layth
oh okay sorry
no problem 😄
I assume the resolution thing didn't work for you?
if not, you can try this:
OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
and see if they show up then after that is disabled
I've tried both enabled and disabled
@wary dew how did you get to that screen bro
clicking on the big + button in the overlay editor
ohhh perfect nearly there
i have a overlay ingame one but dont know how to get it in also bro
@rancid obsidian To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
its like a custom one i need to get onto streamelements first
dont know how to get this on
picture buddy
does width n height have to be 1920 x 1080 cuz it wont let me delete the 7 bro
the 7?
on width the first digit is a 7 and wont let me remove
you can also drag it to make it bigger
Hi guys i have problem with my OBS program :/ Since i ve installed OBS.live i cant instal audio visualizer plugin :/ I mean it doesny pop in OBS... Anyone has that problem ?
I have been playing with my alerts now for like 8 hours, I cant seem to get the 1k alert (in a separate alert box) to not trigger when any of the 5/10k alerts are triggered.
I have set all alerts to have a minimal values..
so 10k is set to 10k
5k to 5k (does not trigger when 10k is)
1k to 1k... (triggers)
The only way I can make the 1k not trigger when any of the larger ones are is to make a new variation for each stage. -.-
I did set it to exact amounts 1k 2k 3k 4k and that was ok but if someone drops 1.5k then no alert.. unless i make 4999 variants.
there is no setting to limit max range there is only a minimal value and no maximum value..
hi guys sorted overlay thanks @wary dew howveer still having troubles with alerts some are showing the correct image some arent:/
Hey guys, just kinda wondering how overlays gets activated. Just made the switch to obs so Im really behind on all the updates
you just need to login to StreamElements, navigate to your overlays, open the overlay editor, create an overlay and copy that URL to your OBS
anyone able to help?
check your alerts variations, they might be using different images
anyone can halp me ?
hey, is it working on regular OBS?
now when i emulate follow it doesesnt show whos following
it goes into my overlay recent follower though but just doesent popup
can you dm me a screenshot of this?
Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org
doesent show followers name and also is the wriing supposed to be in the image under "NEW FOLLOWER"
make sure the label is on top of the image layer
@ocean rivet thats making the writing just constantly stay on the screen
i want it to fade automatically like the others
@rancid obsidian Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.
Hi in new in obs live and i want to know how i can remove with out getting any of the game capture getting out of the picture that black bar i marked 🙂 thanks on forhand and have a nice day
Hello i'm not sure its the right channel for my question but i cant find any other place, i want to upload an overlay to stream elements overlay and it's only accepting mp4, yet it seems mp4 doesnt support alpha layers(or it does with a certain codec but i have no software for it), so i'm wondering how is everyone doing video overlays? I tried many other things but i'm stuck, my last solution was making a png sequence with after effect, then converting that to a .webm file, wich works fine but the only software converting this is now asking me to pay for it, and it seems u need to be coding to convert that, wich i have no idea how to do, can someone help? thanks!
In OBS my Browser source stopped working.. Can't get my overlay to appear. I've double checked the link and tried to delete/add it a second time. any ideas?
@river rain OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
@lyric grove *.webm file
@wicked viper this isn't related to StreamElements or Obs.live, but try pressing Ctrl+F
no luck... Anything else I can try?
oh sorry i just didnt had the same problem on the ohter software i so i though it was obs live my bad
I got it now. The resolution was incorrect. (Im a noob)
@honest echo Yes i know, but as i explained i ccant find any way to do this, i searched everywhere, no software seems to exist except fake free software or broken converters that dont want to link the files but make 1 .webm from each .png instead of making a sequence/video, so how do people make .webm files from .png or .tiff please? That would help greatly
Hello, i am having trouble with the media share showing the video but the audio is fine
Hi i hope you can help me, all alerts apart from hosts alert show? i am just wondering why that is
when i was live they didnt show but they show when i test them
@subtle delta "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."
so if someone hosts for 1 person it wont show an alert?
im guessing you have to have all your bit alerts in the same alert box.
I have tried splitting them but as soon as I split them they all play a the same time.
is there any documentation I can look up how all that works?
what are you trying to do with this?
I have have 2 alerts boxes in one overlay that are controlling my on screen bit animations.
one alert box for full screen 5k - 10k another for the smaller 100 - 500 - 1k alerts as they are to one side.
when the 5k-10k play it also triggers the smaller ones except when i add them to the same alert box as the 5 and 10k.
I have tried setting the min amounts to isolate and no matter they are still triggering.
"Pick an alert randomly when more than one matches" is un-ticked in both.
have tried having it set to Exact amounts vs at least in the trigger conditions. but that leads me to having to make a lot of variations
would you mind sharing your account id so I can take a look at your overlays?
I would love to!!!
Having some issues with setup can i get some help?
@rugged quail StreamElements menu, on top of OBS > Logout > Login
why when I play my subscribe button it plays my community subscribe sound and the subscribe at the same time but not my other subscribe sounds do that
@serene wyvern that doesn't sound like a obs.live issue, but if you think it is please provide a small clip about this behavior
Issue: I can't seem to get OBS Live to stream to my Twitch account, it's stuck on YouTube. I've been streaming on YouTube but want to stream to Twitch now. I've selected Twitch under the server and entered by stream key as well as connect the account to my Stream Elements account, but when I click "Start Streaming" it still opens up my YouTube settings. Is there something I'm missing?
@ionic sinew StreamElements menu, on top of OBS > Logout > Login
@full thunder Brilliant! That did it. Knew I had to be missing something obvious! 😊
Is there a way to force an argument on a command?
For example: !join doesn't work, but !join ThatOneGuy does?
Does streamelements have a built in chat bot? When i go live on Facebook, there is an automatic chat post, something like, "you can donate stars and help me make money." I'm not sure if this is comnig from SE or Facebook. I cant seem to find that anywhere.
There is not a bot for FB as they do not allow us to provide one.
when i navigate to StreamElements>Bot & Tipping Setup in OBS, it only lets me edit how I get donations... nothing about bot setup.
Because there isn't one.
@sly hedge 2 things:
Wrong channel.
Not available for youtube.
ah sorry
can someone help me out personally
ive been on like 10 discords and no one will help me out
i need help with making myt stream the best possible with my recourses
can anyone help me out
@lament viper that's up to you.
else you're basically asking for someone to kinda design it for you
that takes time
and i doubt (m)any will do that for free. Youtube is full of tips.
ive been looking constantly and they all say it matters on how hard your computer works, but that isnt the problem
i need someone to briefly coach me on how to do this
^ and you think coaching (time) is free?
because i cant do this myself because everytime i touch anything it breaks everything
If you need tips, look up EposVox on youtube
he's basically the streaming coach
for free
subscribe to him.
not necicarily coacvhing, just literally anyone to help me out and troubleshoot
that is a free service
for someone to help me out of the kindness of their heart
You asked, I delivered! Here's some updated recommendations for OBS settings following the new NVENC updates and OBS 23 release.
►► OBS MASTER CLASS: https://www.youtube.com/playlist?list=PLzo7l8HTJNK-IKzM_zDicTd2u20Ab2pAl
► OBS 23 Update: https://www.youtube.com/watch?v=kW7Hd7kKGI4
► New NVENC EXPLAINED: https://www.youtube.com/watch?v=6fyP7kg...
yes @vast fulcrum ?
well, basiaclly i need help troubleshooting
Then don't touch it, or look/follow that Master Class.
OBS is pretty straight forward, with the auto setup feature.
@tender python i have touched because my internet and computer isnt standard default
However, admittedly, when you change things you dont know what they do it will make it hard.
uh there are other stuff if obs is hard
yeah, but i have to or else it looks like garbo
obs is the best working thing for my computer as it works best with it
then its the wrong chanel #helpdesk-twitch
its general
so go look again
obs live
Then I would still recommend to go follow some (master) classes. Or atleast specify what the issue is.
i have used obs from 2019, no problems
i literally cant specify as that is why im here in the first place
For all those people who find it more convenient to bother you with their question rather than search it for themselves.
to meet someone who can help me find the problem
Seriously though, this is the last i'll say about it; this channel is about OBS.live. The plugin/extension for OBS. The courtesy of some (of us) to look/listen to OBS issues is something that goes beyond here. Else you're down on your luck and/or try the official OBS discord.
but do u need help setting up streamelements?
im not sure what that is
And this vague "i need help but i can't tell you with what", doesn't really help
Vs straightforward issues like: "My stream looks pixelated while streaming to [service], can someone explain why?" or "My recording is choppy on my pc, is something wrong?" or "My audio doesn't work, help?" <--- and these type of questions are still not related to OBS.live but OBS in itself, where again the courtesy of some (of us) to look/listen to those type of OBS issues is something that goes beyond what this channel is intended for.
i said that i need help with finding a problem dude
also my message got deleted off of the twitch helpdesk, so where else am i supposed to go
Here
?
Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
What is your issue exactly? Because you keep saying you need help finding a problem. But WHAT is it that this problem is doing?
Dying stream? Sounds like wrong Obs settings. And that's still very vague.
they ignored my messages and went to literally everyone elses problems, its not like i spammed or anything
dude, i know they are wrong that is what im trying to fix
You don't share any of your settings, how about posting a screenshot?
Output settings, video settings...
one sec
Hello Guys, i got a question. I set up the Bittate in OBS to 6000 and I stream in 900p60fps. But my bitrate isnt limited to 6000 it goes often up to 8000 or 11000. Pls help
@wary dew mind if i dm?
That's normal.
Better to post it here since my coffee break is over and someone else can help
OBS has a buffer where it can sometimes overshoot 6000 to "catch up" so to say. unless you changed the encoder from CBR to anything else, that isn't a big worry.
Seems like normal settings to me. HOW is it dying.
because my internet is random
im TRYING to make stable enough so that its possible to stream
that is why i came here in the firstplace to find the best way to stream
Unstable internet isn't something you can fix with OBS settings tbh.
but it is
if i used correct settings, it would stream at a smooth 720 60 fps
without the correct ones, 0 bt/s are being sent
also ikve alrerady done the speedtest
@lament viper Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
download is around 11 and upload is near 7
7mbit?
i think
Are you on WiFi ?
so with a 7mbit upload, if you're the only one uploading in your house - that's doable. But at 3000 kbit you're already eating half of the available bandwidth. As soon as someone would open up a zoom, uploading documents. You're running out of headroom.
i know and im in a house with three othewr people
who are constantly using internet
Yeah, that's going to be a tough time.
thats why i stream at night, nobody is on
720p60 needs 6000kbps, fyi
Here's a suggestion, run the auto-test again and go with those settings.
no matter wghere i put my bitrate at, it goes from 1000 to 700 to 0 to 500 all within 10 seconds
it doesnt work
Which indicates the network can't keep up, or transmit
which isn't something that's fixable from within OBS
well how do i fix it?
let me put it in layman's terms: you're saying your car can drive 200mph. but there's a traffic jam on the highway.
@lament viper : make a new profile and don't touch any of the settings. Run the autotest to find the optimal settings and try that.
Hi everyone! My tips on stream elements aren’t working. None of them go through as alerts, the only way I see them is through email on PayPal but even my PayPal doesn’t reflect any balance. Does anyone know how to fix?
if that works, something else is messed up. If that doesnt work, it's outside of OBS and a network inspection would be in order. Imo call your ISP
@dim pecan have you tried to emulate them and do you see them when you do that? I.e on the dashboard/overlay ?
Yes I don’t think it’s the overlay, it seems like it’s streamelements topping and PayPal
Everyone on my stream says their tips don’t go through
Aah. Are you using SE.Pay or straight to Paypal?
I’ve gotten the emails but PayPal shows $0
Hmm I’m using both on stream elements
I have them both set up
SE.Pay would end up in the Se.Pay dash
I see. What about PayPal? It seems tha the tips were sent to PayPal since I got a PayPal email
But it didn’t show
They should show yeah
Hi, so I had StreamElements set up for my OBS Studio on Linux here, it was showing alerts before, but when someone sent me a tip tonight I didn't see it without them telling me in chat. I tried to test it and it still wasn't working.
https://streamelements.com/dashboard/se-pay/ would be Sepay's
have you confirmed your email address?
as it says in the bottom
Sigh. Same thing. Yes my email is confirmed
ah. now that's a clue.
Hey there, I have a problem with the audio on my alerts. I set it in the overlays to maximum volume, but in OBS it is still too quiet. I tried putting the gain filter on the browser in OBS, and increasing the volume of the browser in the advanced audio settings, but nothing changes. Can this be fixed or do I need to find other sounds for my allerts?
i've poked in the back to see if someone could relate to this issue, if PayPal can't find the TXID something's up between that user and PayPal imo, but just to be sure.
So on the overlay it's on 100%. You've loaded the Browser source, at -0dB (100%), and that's still quiet?
Yes, it doesn't even reach the yellow bar. When I just play the mp3 on my pc, it is super loud
ez check: have you tried the browser source directly in your browser to see if that is loud(er) ?
It is a bit louder when I play the allert directly in the overlay editor
Browser... Wasn't there a Browser plugin for Arch Linux OBS Studio?
Sorry that I can't help you further with this, seems like PayPal's support is the only way forward now 😦
I'm on OBS Studio 26.1.2.r192.g23e9d4153
I have something setup in Media Source but that doesn't seem to be working either.
for the sake of testing: can you make an empty scene, paste it as a new OBS browser source (no filters nothing) and test?
sure, I'll try rn
No change, it sounds the same. :/ I just have the browser in a scene and nothing else. I replayed the allerts and it was the same
Okay. Interesting. 
Still doesn't hit the yellow bar / not as loud as the original browser link?
@rugged quail If you plan on using our overlays for linux you unfortunately have to use static images as there's a missing feature that prevents videos/gifs from loading properly.
I added the audio output to see where it reaches, and it is even lower. Bit above the middle of the green
There is probably something I'm missing, I'm still very new to OBS
That's fine. Give me a moment
I do static images yeah
Do you see any other indication that they sent something?
Me?
Yeah, I accepted it on the StreamElements dashboard, and I saw it show up on my Business PayPal.
Did it show as an eCheque by chance?
eCheque?
It would be in the transaction description
On PayPal?
yes.
It says I received the payment from the person
Fixed. 👍 blame the volume sliders
Was it Media Source I was supposed to put the URL into?
I could've swore there was a tutorial for this
Browser source.
Oh...
Media literally is what the name implies.
I don't have that option.
Gonna wanna ask in the OBS discord then.
Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
ok ty
This is extremely annoying and pops up everytime i open obs live, theres a problem when i add a video capture device into another scene that my webcam just doesnt exist and its extremely annoying pls help
Disconnect and reconnect in OBS Settings > Stream.
Try this as well
StreamElements menu, on top of OBS > Logout > Login
i have
Only works in one scene at the same time
unless you turn it off
workaround: single scene w/ webcam, and nest that scene wherever you need/want it.
Hello! I have a question. Is it possible to make a store redeem command that plays a random sound whenever someone uses it?
for example, I have a !redeem hello command that says hello when viewers use it. is it possible to make the command produce a different hello every time?
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
Not possible
can anyone tell me how to enable g2a option
Not possible, they can't comply with EU regulations for CC's so the option is disabled
for everyone ???
Yes
what do u use for tipping on twitch
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees
isn't it possible to trigger an alertbox with random sound via store redemption? i did a search but unable to find alert widget for store redemption
It's redemption and no. It's only working for singular sounds.
thanks guys
Does anyone know why my Redeems are not working? If I type e.g !redeem Dandelion it doesn't do anything. I've got the redeem on my Stream Elements.
Even !items isn't working. Does the stream have to be live for them to work?
Try this
Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)
Nope, didn't work
If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
- In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
- Click on Stream Settings > Custom bot name
- In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
- Scroll a bit down and click on the purple Connect Custom Bot Account button
- Log in as usual and Authorize the custom bot name
- Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Got it, I changed it to a Custom Bot name but then changed it back to StreamElements
Wouldn't actually let me set the bot name for some reason?
Choose the 3rd option.
But how do you actually set the name of the bot?
If the 3rd option has a name hit disconnect, save, switch to streamelements, save, then try with the 3rd option again.
So the 3rd option has Set Custom bot name
Do I click "Connect Custom Bot Account"?
Yup.
I did that, logged in via Twitch then nothing else
Keeps giving me the same screen telling me to click Connect Custom Bot Account
"1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."
Could you screenshot the entire thing? That doesn't look like you're using the right thing.
Press F12 and then Ctrl+Shift+J
Bunch of errors showing
Disregard that for now.
Remove the bit from the shortcut as instructed then try again as normal.
Nope, didn't work
Try this then login again.
StreamElements menu, on top of OBS > Logout > Login
Choose the 3rd one.
Is there no way I can name it what I want?
You'd have to create said account.
Gotcha, thanks!
Hello, any idea why the streamelements bot is duplicating the responses?
@hot swift Fully close OBS and restart.
Nope 😦
StreamElements menu, on top of OBS > Logout > Login
Nope 😦
Do you have Ground Control open by chance?
Sprobably not because i don't know what is that haha
Fully close OBS and then look in task manager for lingering obs-browser bits. Exit those.
Appears to be behaving now.
so, i just installed streamelements obs, and i press start streaming and it pops up with the window for the video settings to start streaming, but all that shows is a purple box. how do i fix it
Rigt so it happened because i added a custom activity feed
The getting started banner won’t go away and I can’t preview my scenes
Click do it later.
It’s doesn’t do anything
It just says are you sure then I say yes and doesn’t go away
StreamElements menu, on top of OBS > Logout > Login
Still didn’t go away
Is there a way for me to have my camera work on two different scenes?
@toxic fern was that you !commands?
Oh wait I got it
Yup
haha i got a bit freaked out haha
So. the reason why it doubles is because i added a custom dock, which was the activity feed, the reason i did that is because the default one cannot go smaller to fit it on the window
As soon as i got rid of that second activity feed it doesn't double 🙂
Thank you for the help
Whenever I try to delete a backup this happens, any fix?
How to stream games from obs . live on mobile? Plz help me
How can i put the alerts in my stream
@strong pine To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
hi
how to remove the white background for this one ?? or can u suggest any site where can i make this kind of video alert ??
you need to remove it using an image or video editor
and please dont ping random peopl
Whenever I load a new scene with the overlay on, it just disappears. It'll leave as to refresh but never return I have to close OBS live to get it to come back is there a way to fix that?
i have problem i want to get my money from SE.Pay but if i put IBAN and click next this is what happen :/ help please
@rugged quail Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
im doing an extra life stream and my bar and alert box isn't working
I put in my extra life ID in them both
hey, i have been trying to stream rust for a while now but every time i try, my game goes to like 30 hz even thought the frames are normal (110 - 130), does anyone know why this is happening, its only with rust
please help, i have been looking for help for at least a month now
when i writed an email in contact site and they already writed me and i need to send them another message so i just reply on email?
Just reply to the email
@rugged quail Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
ok done thanks 🙂 now i just need to wait 🙂
@full thunder i have already asked there and noone replied
plus isnt this meant to be a help desk for obs live??
Hi, as mentioned the OBS Discord is the best place to go for this. One quick thing you can try is minimizing OBS / disabling the preview window if you're running OBS on a second monitor. Windows 10 has some limitations with rendering things on multiple monitors at different refresh rates.
but i have the alert, i try and i have a try alert but when a sub suscribe my channel didn't work
@strong pine To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4
Yes but in a test ok but when a suscriber sub my channel dont appear me
If it's for youtube check pinned messages in #helpdesk-youtube
it's really a YMMV
Imo when running multiple un-even refreshrates: disable any Free or Gsync methods.
And force highest refresh, per monitor.
Though this particular issue was "fixed" in 2004/20H1 update.
i can not get it to display capture
it just puts up a blank screen
can anyone help me
Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.
Click here for instructions on how to configure your system:
https://obsproject.com/wiki/Laptop-GPU-Selection-Windows-10
@rain nebula unless you don't have a laptop, that would be the fix.
i have a laptop. i have a acer nitro 5
Then that is your fix 😄
Never had the issue on my side, and that's 60/75/144 hz mix 
¯_(ツ)_/¯
but you are right
it didnt work.
ok so my stream elements is not update with my twitch when some one followers my alerts do not go off and my recent follower dose not change from its no followers mode
@kind coral Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
i went through all that the link told me to and i did all it said and it still dont work
How can I get the MediaShare widget on my stream?
I am using the Connection Status Super Theme...
New Widget (+) -> Engagement -> 'Media Request'
Where?
Overlay editor.
Ah. I see. Thx
5ff606ccccffc4339d9887eb
maybe my laptop is just junk idk
i've send it to staff, will ping when done
ok thank you
fixed, missed events can't be traced back but new events will show up as they should be
ok
i just cant get it to display capture
On one of my channels, StreamElements bot is ignoring any messages from a specific user account. I'm not having any luck finding a way to fix this.
How to make it so when someone runs a command, it automatically plays a video.
Just like !wow will show a wow video pre-set
If you understand what I mean...
hi. so i copied my overlay link tomy obs.live, but nothingis showing. Ive tried multiple overlays and Im not sure how to fix this
@marsh current The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
Anyone?
My chatstats aren't working any advice? It just shows a 404 page: https://stats.streamelements.com/c/izbuddyiz
Also not sure if this is related but my chat bot also isn't working. I just had the bot part from my channel and had it rejoin but am not sure how to test to see if it works without going live again. Any advice would be super helpful thanks!
you can use the stream store feature for this: https://streamelements.com/dashboard/store/items
Hey guys, I've been experiencing weird editor behaviour. When I try to emulate an item redemption alert so I can view my changes nothing happens? Any ideas on what's going on?
Which option I should choose then?
And how do I get it so the video will be like the original video...
Hmm... Not really what I am looking for... It doesn't triggers on command...
feel free to dm me, I can guide you through it
Hi. I'm having issues with the custom bot name. It stopped working a couple days ago. Bot simply doesn't work if set with the custom name :/. I tried the --remote-debugging-port method, but it didn't work.
Ehy guys! I started playing Control today but I had a tons of problems (the same I had when I streamed Cyberpunk). Chat not reloading, so not showing me the latest messages, no follow/sub notifications on stream but there was just the sound. Even when I closed the game and switched overlay, it wasn't working! For example, kappagen wasn't working and the latest follow, sub, donation not showing, not even the chat box!
Hi Collegaues, why when i restart my obs + stream elements extention my streem gets constantly resided ?
I recently switched from StreamLabs OBS to StreamElements (Obs.Live) and my Chatstats is showing a 404 error, and my overlay features are not working (recent follower, total followers, etc)? I don't know how to make it work properly
Does it not take pre-existing data into account as well like Streamlabs does?
@rugged quail Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
stats will start tracking from the moment you join SE, we can't look at past data
Should I still post my ID then?
yes, I can fix your stats page
602bac684fdc3057dfeb6087
I'm kind of new to streaming still trying to figure SE out, so thanks for the help
your stats page is now up
Hello I cant find much information on this, but I would like to show the songs i am playing from youtube on stream
I don't know if there is a feature for this or how i could make that work
Thanks Sk1ll
someone that can help me or redirect me to the right sources :)?
Uh-oh...
Invalid authorization token ----can anyone point me on how to fix this...trying to modify my overlays
@little vine StreamElements menu, on top of OBS > Logout > Login
Does anyone know why stream elements will allow me to use overlays and everything but will not let my chat use commands? i have the bot modded and apart of my chat. is there something i am missing?
@unreal plank the bot doesn't reply the commands on your channel?
@honest echo no it doesnt. everything else works but the commands and it just started happening randomly
that doesn't sound like a obs.live issue, which platform do you use to stream?
twitch
let's jump into the right helpdesk channel #helpdesk-twitch
ok. thank you. sorry about the mixup
Can anyone show me how to stop my bot spamming every command twice?
@hot summit Twitch, right? it will be better to ask on the right helpdesk channel #helpdesk-twitch
@honest echo thanks for whatever reason its literally fixed itself after asking for a fix haha it had been doing it the last few days and as soon as i ask for help it fixes. But also thank you for the really quick reply ❤️
Im setting up my obs live but when i got live on facebook my facebook chat and activity dont pop up on stream elements? how can I fix this
when i go live**
It might be the intended behaviour. But if I use !play for media share I'd usually expect the video to play unless I'm using the "Limit to Music" Setting. Is there anyway I can get the video to play when using !play of another command?
@round gale StreamElements menu, on top of OBS > Logout > Login
my desktop audio isnt picking up my game audio or any audio . can anybody help out ?
@worldly dune Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I have an overlay that im trying to put into my obs and when i put the link as a browser source nothing shows up?
@crisp canopy The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
Does obs.live have a feature that stops you from toying with docks?
so like stretching them or moving them
maybe this is what you are looking for
I'm really stumped by this. Is there really no way to play a video with the !play or another command? No toggle-able setting or command? I'm trying to use it as a way for mods to fill in downtime with the backup playlist. Am I out of luck?
I can't for the life of me figure out how to stream my Discord Audio through OBS.
on my obslive my media request is just blank and wont show the song, how do i make it show the queue. (it was working just a couple of days ago)
@rugged quail StreamElements menu, on top of OBS > Logout > Login
@raw mortar you can't use the !play command?
@weak nova Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
thanks
@honest echo The !play plays audio and not the video for me despite having the show video setting enabled.
And because it adds context. I do have the media request overlay enabled. The video plays if I click on the "Show on Stream" button, but not by the !play command.
I need help with my store redemption during stream. I can see the alert pop up with the photo I chose, but I cannot hear the sound on the stream. I can hear it in OBS live, though.
@wicked prawn If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
Thank you so much!
would anyone be able to help with using two different capture cards? i have two hd60 pros, one for my camera and one for my gaming pc but both feeds are showing up as black screens in obs
@woeful comet Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject
I've just finished migrating my stream setup from SLOBS to OBS with the Obs.live plugin. The Activity feed in OBS is almost completely empty, and it's causing my events rotator to not show any proper information. How can I get my activity feed up to date, the way it was in SLOBS?
Activity feed cannot be imported. If its empty and you've recently signed up with us, events are not retroactive unfortunately.
including widget data used in rotator widgets
ah ok, I'll see how it performs after my first stream with this system. Thank you!
hey! can anyone help me with this - when my alerts are on my obs screen, they are really blurry - i'll share pictures of what it looks like on my overlays on browser compared to on screen
this is what it looks like on my overlays -
can you see how the text is quite blurry when in obs?
anyone who uses elgato capture cards able to lend a hand. im not getting a signal anymore, everytime i reset the capture card in obs itll work fine for about 2 seconds than the capture source will freeze and the sound will stop from it. im using a hd60s+ and a ps5. ive done all the basic troubleshoots of usb ports, ect. works perfectly fine in 4k capture utillity its litrally only obs that has a problem.
@maiden kite If you are having issues with Elgato hardware or software, we recommend reaching out to their support here: https://e.lga.to/help
@versed monolith The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
i have done that 😦
Blurryness can come from stretching/maing something small into bigger size in general.
Example being if the overlay and alerts were for 800x600 resolution
making it bigger in OBS can cause this blurryness
not sure i managed to explain it properly 
I can in my head but rereading what i wrote doesn't explain it
ohhh so... if i open up my overlays, and make the alert box fit the whole 1920x1080 screen... then resize it down... it shouldn't! aaaaaaaa i get it
like resize it in obs instead of my overlays page.
big brain energy, thank u v much!!

If the overlay is set to 1920x1080 and added as 1920x1080 in OBS
if you scale UP the browser source
it can make stuff look blurry
if you scale it DOWN in the preview, it will just look more crisp but unreadable cuz small text
i get it now
i've just converted from ||streamlabs|| so i'm getting used to things
Most of the time people place their alert box at 800x600 size within the overlay editor
i've just made the text like, 60px. 
ok let me take a look what you've imported
i didnt import anything, i'm redoing it all 
i have an overlay called alerts final, it currently has two alert boxes on it as i was playing around with sizes. but then i made a real quick one just now with the alert box filling the whole page called DSFSFDS or something. 
im thinking it could be the font bc it's like the pixel font but then i'm like... hm
ah, keyboard-meets-face name 
more like person of culture 
so the one you're running is the one i sized down to like, small on my page but the alert box is 1920 on the overlays

welp, ok my theory was debunked i guess 
its all business right now, fun times later 
Is this blurry now? 
trying to compare it to your screenshots, but honestly, it still looks crisp
ooh wait, i looked into your screenshot
its the name of the person thats blurry
let me see if we had a fix for this
yis!! just the names, it could be the colour
Can Someone Help Me Sometimes While Streaming My Chat Comes With Delay On My Obs But On My Phone Its On Time Can Someone Help Me Btw I Stream On YT
ok, random theory here. Right click on your desktop -> Display settings-> Scale and layout -> scaling set to 100%?

@frozen basalt unless its related to OBS.Live, use the other channels, please.
@cyan tusk StreamElements menu, on top of OBS > Logout > Login
I have Done That But Also Its Happening
@versed monolith can you try one of these: https://ficpa.org/publication/fix-fuzzy-windows-10-text-high-resolution-displays ?
sure! i'm gonna switch to my other (better) monitor too and see if anything changes as well
And My Chat Box Was In White Theme And When I Log Out and Logged In Then My Chat Box Comes In Black them. From Where Should I change My Chat Box Theme
sorry, had to skip that alert, as I had alerts unmuted and also got a phone call and was on speakers 
panic set in
@cyan tusk #helpdesk-youtube message for the white theme
I can't help with the delay - might be YT related
asdjkhaskdjha it's okay!!!
this line is too much for my tiny brain - "Then select the Compatibility tab and enable Disable display scaling on high DPI settings. A restart will be required to finish the process."
enable disable

Thx @shy mountain
@versed monolith ok forget the random link i gave you. Can you try and fiddle with this setting ->
set it to 1 second
save
test
and see if the blurryness goes away
i think that helped, but sometimes it's so temperamental i cant tell if it's fixed or not
it tends to be on my gift sub alert more than anything else
three attempts and no blurryness with the delay it seems

if i just make it 1 second delay and then add a text animation it looks like that was absolutely what i meant to do

nice
now time for fun times 
oh no wot
well i lied, i jammed to the song a bit while you were testing it 
can always find time for fun while working 
djkfjhsdfkjsd it's called love from the legend of zelda and the rest of the song slaps harder than that

much thank

how to make a death counter
?
Did you click the link?
that for me
No one else is asking for help right now here
- This is not an OBS.Live issue
- You still need to setup a ${count} variable and command which:
- you can use the counter widget in the overlay editor.
In the command yes
in the widget, no
only the name of the count variable
if in this case its ${count deaths} you place deaths in the widget settings
so thats correct
what u mean wigit
i got the command on streamelements to do !died and say a responce now what
@shy mountain
hello can anyone help me, my twitch chat dock channel seems glitchy and sometime that bad i cant read chat, here is a screenshot. Does get a lot worse then that. i use obs.live
can anyone help please
my obs live doesnt record game audio or music and Im not sure why. Im on a macbook air and was hoping that i could have some steps to get the audio to work.
I'm still having trouble getting overlays to work on the Arch Linux build of OBS Studio
"Please follow these steps:
- Close OBS
- Open the NVIDIA Control Panel
- In the left menu select Manage 3D settings and then under the list of options (right panel) press Restore default settings
- Start OBS"
Hello, I am configuring the Overlay but its size does not fit the OBS screen size. An overlap gets much bigger
Wasn't "Media Source" basically the same thing?
In browser source properties do you have set dimensions to 1920x1080?
heya, I'm trying to add my scene's overlay as a single browser source to see if it will make a difference towards increased performance.. I tried with a guide, but it was really outdated and therefore the layout of the dashboard was vastly different. how would I go about doing that today?
I found this page on the dashboard, but I'm unsure about where to go next.. how could I add my entire overlay to the browser overlay? I know how to add it in OBS, but unsure about how to set the overlay up on the SE dashboard
https://i.gyazo.com/94907dd90356a93c0abf330bb91267c6.png
the guide in question comes from here https://www.youtube.com/watch?v=UuweQah3v00&feature=youtu.be , while the general guide is from here https://blog.streamelements.com/8-obs-tips-to-make-your-stream-run-smoothly-a8d634b34bce
We have an updated initial setup guide: https://www.youtube.com/watch?list=PLCDDKlFdScbH7j6W7OXQQScfFunxed1tP&v=EpA4eDLMW_I
Setting up StreamElements is easy, learn how to in this video, hosted by Twitch Partner GIRLvsDUMB
Got any questions, or just want to say "Hey"? Join our Discord server: http://bit.ly/DiscordStreamElements
Learn how s...
update, went as far as adding a blank overlay from SE dashboard as a browser source in OBS, but the overlay is blank? I still don't understand how the person in the guide can magically get her entire scene added to the blank SE overlay just by doing that..
Ehy guys! I started playing Control yesterday but I had a tons of problems (the same I had when I streamed Cyberpunk). Chat not reloading, so not showing me the latest messages, no follow/sub notifications on stream but there was just the sound. Even when I closed the game and switched overlay, it wasn't working! For example, kappagen wasn't working and the latest follow, sub, donation not showing, not even the chat box!
When downscaling my stream to 936p since everyone is saiyng that its the best, should i do it in Output - Rescale Output or in Video?
i started obs live today and now i get no sound ... but i see it in soundmixer from obs need help best in german pls thx ❤️
there is a german channel #🇩🇪︱deutsch
Each of these items is its own overlay that would need to be added as a browser source. Here's an updated video covering the overlay editor - https://www.youtube.com/watch?v=X5VzXjqAsjk
We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt
Why StreamElements Overlays are better?
😎 Simple: Load your entier setup using only 1 link
⚡ Fast: Cloud-powered Overlays arrive in real-time, say goodbye to delayed alerts
🧩 Customizable: 100's of widgets at your dispos...










have a nice day pls