#helpdesk-youtube
1 messages · Page 4 of 1
Nevermind, took a few minutes for it to start using commands. But they are coming up niow
I dont get audio fom game or from my own mic help!!
Hello. So please help me . My overlays and alerts work on OBS and for the webside for the test but ... In real time on the stream not working. Yesterday and today i have new subs , but no display this . Iam so lost please help me . Please help me . Maybe i have a bad settings on the OBS but Stream elements but Youtube . Please help . Sorry for my english 😕
@daring garden ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
hey I'm having trouble getting any of the streamelements commands to work in my chat
@gusty gazelle can you help me?
@worldly void ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
i have done all of those and still am live now stream is on public i added SE as a mod and have chat on live chat and am still not getting anything from streamelements in chat
Did those steps. I have the bot in chat.. sometimes it works, and in many times it wont't. Its very random. SE Twitter support said its a known ittue. Not sure if there is an update on it.
im referring to commands not working 50% of the time.
yea im not even seeing SE in the participants list either
does it say it is running in chat?
because mine 'is entering' the strream.. but just doesnt respond
where do i check to see if its running in chat?
after about 60 seconds is says so in chat
something in lines of "Streamalements bot is running"
yea im getting nothing along the terms of streamelements being in chat at all
not in participants or any message saying its in chat
hmm annoying
yea i was having the same problem with NB but it was bc i had stream as unlisted and that got solved immediately
when you look at the 'moderators' field
@solid jay @worldly void Make sure you have the following permission granted for StreamElements
Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you
and approved users
ok i did part channel and rejoined channel now its saying its running
do you actually see the streamelements account and icon
yea i used the link from the message up a bit in here to add as a moderator but from parting and rejoining the channel it is now saying that its running
and now commands are working
ahh wait what? We also need to add streamelements to the permissions tab in settings? I totally missed that. But you need to add an emailadress there, right?
i can now end my stream finally since i know they both work for what i need them for
so ty for help .. its run 🙂
great
ok yep there it is with commands not working like u said lmao
man .. how i stop this video in overlay .. f...ck me 😄
@daring garden ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
Make sure you're copying the right URL
im not sure where to set the permissions for the streamelements user though.
added the users as mod etc.
the permissions seems to be set correctly... the commands still seem unstable for me. Sometimes they work, many times they wont. The bot simply ignores us, even though it says it entered chat. Oh well...
oh well imma just rework my current description and just put the link for donations there
I'm still having issues and past solutions haven't helped. I've uninstalled/reinstalled both Se.live and OBS Studio. Whenever I try to go live after reconnecting to my account, it just gives me a blank box and nothing populates:
I am completely unable to log in with my Youtube account. I have never used this service with my Youtube account, but I tried "Sign Up" and "Login". Both resulted in going back to the main page with an error code in the URL.
Hey I have a few streamers I am helping with transitioning and co-stream from Twitch to YouTube. When I go into their cloud to retrieve previous sounds, gifs/images, and videos there are none that transfer from one side of twitch streamelements to YouTube streamelements. Is there a way to download the items from the cloud or transfer them over so I can use them for YouTube also?
Where do I go to get support with recordings
seems the user command variable is broken
day 123 of asking any updates on when the bot is getting fixed? 
Yeah... its hard to repost the question since you have to go through all the basic 4 steps explanations first to get to the point
Here goes nothing: SE is set as a MOD and Approved users in YT settings. On the permissions page it shows that SE can manage my account, watch my account, watch member list, and manage my videos, The bot DOES say it is running at the start of the live (not unlisted) stream... but in 50% of the cases it doesnt respond to (custom) commands. Its completely random. On twitter ive been told by SE that its a known issue, and I gave them my account ID for data. But I havent heard any updates on it. Is there any news @daring seal ?
Anyone have some nice widget recommendations for YT? I am looking to make things interesting (or more interesting) on stream
I am having a issue signing into youtube with streamelements when i try to sign in i just get error messages is there any issues with streamelements and youtube at the moment?
Got this response in my DMs, have to try it later (might help others)
Hi,
Thank you for the provided ID. So the bot behaves strange on YouTube and seems to get disconnected after a random timeframe.
Can you try this?
Visit this page: myaccount. google. com/ permissions
Log in with your YouTube channel (not Google, has to be the correct YouTube channel).
Then remove the permissions for StreamElements and relog into StreamElements after that with the affected YouTube channel.
This will restore the connection and should fix the issue.
Best regards,
Thomas
remove the spaces in the url...
So when i try to sign in with streamelements i get this message:
you shouldnt sign in with Streamelements though?
But this is a login screen of google? And you are trying to log in as stream elements?
that seems weird
but maybe I dont know what the screen before was
I have to log into obs but it comes up with the google sign in
then when i try sign in with my login details this is the error message i get
thats annying... I dont know this issue
😦
yeah i don't know what's going on i literally tried everything unless there is a issue with SE and youtube 🤷♂️
Any help would be appreciated
Anyone have recommendations for how to set up the chatbot for YouTube?
@fading tundra ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Hi,
It is currently not possible to log into our system with a YouTube brand account.
This issue is a result of a recent change implemented by YouTube, and we are working to resolve it. Unfortunately, we cannot provide an ETA for when this issue will be fixed.
Thank you for your understanding.
I do not have a brand account setup but yeah damn 😦 appreciate the reply
Hey, so I noticed when streaming on YT. The alerts are not working, everything is set up correctly on obs like I would on twitch. When I check it on SE overlay and obs it works, when someone subscribes to my youtube the alert doesn't go off.
@craggy tendon ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Thanks!
Is this related to why my chat no longer shows on screen?
I have a brand YT account and while I can log into the account on SE it no longer shows YT chat on stream
lmao I'll just give up and use streamlabs for now
so why does my profile page show as an SE-# and not my youtube handle?
Im trying to add a youtube channel to my SE account but its already claimed on my old youtube SE account. How do i switch it to the new one?
i have this as well
@safe gate ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Same settings for the BOT are the same requirements for the chat overlay to work. If the stream isn't public and listed, it won't show on screen
@old rock @amber lynx make sure that you gave permissions to StreamElements and that you have the account set to public.
Since it has already linked your account, you'll need to contact support in order to have them adjust your name.
@amber lynx ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Ahhh, ive already filled out a ticket but thanks tho!!
not sure if this is where I post this question. Is there a way to unlink my youtube account or change the name of it because it is pulling the wrong name and all links associated with my youtube account has the wrong name in the url links like the tipping link.
it isn't working consistently for live streams. Moved mostly mover to streamlabs but I'll see if I can get it working
Still annoys me that if you log out in the OBS chat thingy you can't login unless a stream is live and then that window is useless until the next stream
Hello i have 281 subs and im from poland but i dont have acces to SE.Pay 😦 My chanel name: okosinski
My youtube name isnt showing up on streamelements channels page, its just two letters (SE) and numbers. Alerts and chatbot don't work during stream.
not sure if this is where I post this question. Is there a way to unlink my youtube account or change the name of it because it is pulling the wrong name and all links associated with my youtube account has the wrong name in the url links like the tipping link.
For the last few weeks, I've been having a problem with StreamElements not showing my YT subscribers in the activity feed.
I haven't touched any of the settings that would have affected it.
To top it off, Streamlabs has no problem showing them, which sucks because I'd like to keep all my stuff under 1 roof (StreamElements).
@open root ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
@open root ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Hello, I want to ask if I can connect my credit card method and payment too
with credit card
617df1ff32b4ff4558fc396a is my account id
The part about subscriptions being public and private should be null, since Streamlabs is able to show my subscriptions in it's activity feed.
Any ideas, or potential solutions?
hi everyone--brand new to SE. i connected my youtube account, but it shows my channel ID and tipping page like SE-#######, instead of my username, handle, etc. also the email line is blank. twitch filled in my twitch name and email here. is there a way to get my username to match what's on youtube?
Does anyone why my owner name is SE-1758955 instead of my channel name?
it appears in the tipping page so it doesnt look good
So, I just got started with StreamElements, and I realized that both the activity feed and chat box overlay are not working in obs. I was testing them in a public stream, with my subscriptions public.. Has anyone else run into this problem? Can anyone help me?
not only can o not message support on the youtube part of my account i can't see sponsorships because there all blank
Hi,
I'm not able to make my youtube chat works with streamelements. I have no chat at all. It works with streamlabs... 
Is just me?
There's no loyalty points or store items with the chat bot either and the commands page are mostly missing
Hello my top super chatter data was properly showing on my overlay but now it says “no data”. I also can’t seem to see any data in my dashboard from over a month ago. Please assist
I can't even start streaming because it seems like SE:live is looking for my channel with its old name
i feel like my issues is related to being a brand account
Try giving the team an email. I had the same issue and it was resolved with a day or so. Had my old name and they fixed the profile and everything for me. 🙂 (also got a brand account)
what was your issues?
i have the same problem 😢
It's really hard to undersrand. I'm still searching a solution, but ut seems that Streamlabs is getting the wrong chat url.
I read something about scheduled streams... But I don't have any...
I hope someone help us! 🤞
Yeah.. (tb sou português haha) I really hope so.. but thx for the info
what happen to the OBS nvidia NVENC NEW i see that it is not there... did they take it away
If you still see nvenc that's it. It was merely renamed.
Hi I need help.. Why I can't invite the bot
Hey guys, for some reason even though am connected using my YT account, am not able to see the activity feed for my channel, instead, it's asking me to login on my twitch account, is it normal?
Also, am I suppose to use this channel or #1021516758512840765 
I really want to use the streamelement bot.. but ive been reaching out to support since early this month, and I just can't seem to get this bot to work. I have bot as a mod, the permissions are all fine, I diconnected and reconnected the whole thing, but the end result remains the same..... the bot enters chat pretty much at the start, but just wont respond 5/10 times. I have to look for alternatives I suppose.
to clarify: commands work randomly... about 50% of the time
was actually looking forward from moving to obs from streamlabs but im having so many issues with no solution
I switched recently.. I think Streamelement for the overlays and a native bot on my pc will be the solution for me
I have so many issues I cant even start streaming with SE.live on
issues with just the bot?
nope. For one, the username im getting is like SE and random numbers and its showing up everywhere.
Streamelements also seems to be looking at the old name of my channel thats why it cant get permissions to stream
i havent even reach the part where I setup bot yet
Ahh annoying. Im gonna take SE advice via twitter:
Hi,
At the moment we are not 100% sure what the bot is doing. In general it is working as expected but some weird stuff is happening. I can't provide more information while we look for the issue, as a workaround I can suggest Nightbot for the time being. ^Cryo
so ill probably stick to streamlabs for now
If i have multiple stream the streamelements chat box will pick up which exact live stream's chat,, If i have more than 1 event created. today my chat was working and then next stream it stopped
My alert box is not working in my live stream. However, it does work and shows on my OBS when I test it with the StreamElements. Where can I find help for this issue?
the chat widget isnto loading it just says its looking for me to go live. but i am live.
any update on that? i noticed mines doing the same too
For the youtube chat there is a solution video i found, but I can't even post the link here apparently
but to summarize you make a custom dock using the url of your live chat
Question for an expert - I'm switching my whole stream from Twitch to Youtube. Is there any means to export user data base from my Twitch bot to the Youtube bot? Then use the rename command to match their youtube name?
or do I have to start it all from scratch - same question but from a commands perspective
Following up on this issue?
Has anyone else had issues with member alerts not showing up properly? When someone becomes a member for the first time it works fine for me but if they renew their membership the alert doesn't play even though it shows up fine in the chat
https://github.com/jctrvlr/streamelements-copy-commands <- there is this, but it's not an official tool. It'll export and import your commands. Make sure that your accounts are merged
@violet kestrel ⤵️
To reset goals:
- from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
- from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal
Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.
Do you have a variant set for the resubscription? Alertbox > settings >Members > Variation Settings
That just reset all my data I was trying to get my top superchat from the past to show up - it had disappeared…
So that is session data. You can input it as you wish. if you goto the "settings" section under Session Data, you will see an option that resets it automatically after each stream.
If that is checked, it will erase the data and you will have to manually input for some values.
If the aggregated data is not correct, navigate to Activity Feed > reset Session > logout > log back in. That will populate the new numbers for that section
It had never reset it in the past I had that going for months but I guess I will go with that. Thanks
I do, what's extra weird is that if I emulate a several month resub alert in the overlay editor it seems to work. If I turn off my variant the alert will just do a generic "X became a member" alert.
Also for some reason these membership alerts all have messages enabled even though there isn't a button to enable/disable them for memberships. I can't edit the secondary text either, just the main text
If I created my streamelements with my YouTube can I connect my twitch so that the chat commands work on twitch?
Both are separate, you can request a merge between the accounts for an easy swap between them but each account can only be connected to one channel
hello for me somewhy bot and obs is stuk and i don't know what to do can I send a picture here ?
and my regular obs chat is working but not the streamelements
Now my stream isnt streaming over to youtube always worked fine till recent update other than the known about alert issue
SE.Pay is not available due to region constraint or channel size. i ahvae 13k sub and i cant wtf
Hello I got an email about a pending paid sponsorship with hello fresh I could do from stream elements but when I click get started and it takes me to the stream elements page it just loads. It’s just a spinning circle and nothing loads up
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
@tacit cipher ⤵️
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
hey i tried adding chat bubbles overlay for my chat and youtube wont let me see or type a test message to see if it works or not. I used the how to add an overlay as well as doing everything the stream elements and creator said to do. I wont show up.
Now finnaly the bot works now just chat overlay refuses to work...
on youtube, u have to have a public livestream to do any test messages
Oh so it should work because I was wondering how it is linked to my YouTube
@amber lynx
yeah
@nova wagon ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
yeh did that still bugging out
Double check your permissions for StreamElements (https://myaccount.google.com/permissions) and make sure that they have the following:
Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you
Also, the chat overlay and the bot will not work if the stream is not public and listed.
i tthink its okay.
as for the overlay i had to refersh the overlay in my browser source several times inthe middle ofthe stream to get it to work.
@nova wagon ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
make sure that those two options are checked. they will make sure your overlays are updated
ok gonna try that next time.
also i have to ask do i need to wait till the bot says itsrunning to make it work?
cuzas far i cansee it may y take up to several minutes till it works vs twitch is like less than 30 sec
Unfortuantely, that is due to how YouTube has their Live streams set up. There is no offline spot for the bot to be idle so the bot has to wait for Youtube to send the signal that you are live and then the bot joins the stream.
I need help. For some reason. The bot will only respond to one of my commands that I put for the bot. Why is that?
@devout loom ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
How is this going to help?
I did exactly what the instructions told me to do and that's my only problem.
Double check your permissions for StreamElements (https://myaccount.google.com/permissions) and make sure that they have the following:
Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you
Hey, I'm currently having problems with my OBS not showing my activity and my chat, the stream works fine but I found those docks to be useful so I didn't have to switch tabs every two seconds. The activity tab shows that there's no activity even when I'm streaming which I stream to YouTube. And the chat dock just show a purple page, doesn't even do what it use to do when I would normally get into OBS. I've tried reloading the docks to no success and searched all over the internet with no success. What is going on and how do I fix this.
hey, i am not able to see any alerts while streaming, nor any bot commands are working properly, can someone help me setting up things ?
I have a problem with Stream Elements Url I never had any option of making it and I cannot see any setting where I can change the url right now its https://streamelements.com/se-(numbers)/tip But I do not want that I want it to be https://streamelements.com/paxgriefs/tip But I do not see an option anywhere please help me and again sorry I put it here but still there is no help channel for this
Hi. Please send us a ticket with your accountID and the new name (that is mentioned here), our developers will adjust it
Where can I get the accountID?
also thanks for helping
@proven sage ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
ticket in discord? if so do you mean #support-ticket ? or something else?
usually it is done on our website via the "Help" button, but you can also email us: support@streamelements.com
Okay thanks 😄
Help me pls
Can anyone help with the setup of stream elements
Is there a tutorial on transfering all my overlays and alerts from Twitch to YouTube? I duplicated them to YT with no problem but I don't see anything about them using YouTube instead of Twitch
Hi
I've been using SE while on my Twitch stream, i recently switched to Youtube, but when i tried to setup everything into OBS i can't get the bot to work...
I'm not getting the "streamelementsbot" chat status anymore
It used to popup all the time whenever i started a stream, but now it doesn't
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg What are l or I?
i can't copy paste that link into the mod filter manager "thingy"
I got these two guys in
I'm pretty sure everything is setup as instructed... I've tried the whole evening...
Even the timed messages isn't getting pushed through... 😒
Is your stream public and listed?
Head to https://myaccount.google.com/permissions
make sure that StreamElements has the following permissions:
Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you
Also make sure that you have made your profile public
it says here that you have access...
This is a brand account, without an direct email. The email is bound to my private account and this brand account is a sub account under my main private account...
How the hell do you set up chat? I have an overlat but it sees nothing in chat
Something happend 😮 Looks like the bot is working now... Did you do anything?
It can take time for the bot to be active, Youtube has a large delay in notifying that the stream is live.
The chat will only display if the stream is public and listed.
Also, To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
I have the broswer source, but it ignores chat if its private or unlisted?
Correct
Then how am I supposed to test it?
There are a lot of things that YT has set up that we can't really work around. This is one of them
man I wish Twitch wasn't such a dumpster fire now
Yey****
I'm trying to swap over to YT
Does that apply to alerts too?
No, Only Chat and the Bot are affected by this
well crap that isn't working either'
Are you emulating them?
it works in the SE preview
Do you have "preview live on stream" selected? If not, it won't send the emulation to OBS
but it isn't showing in the OBS browser source
....oh
Hey hey, I have a problem with setting up donations on SE. I have my youtube channel connected. The message says: "SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature". I'm a small streamer from Poland, 1635 subscribers, and I read a lot that SE is available in my country, etc. What should I do?
_ _
🔥 Error with StreamElements Browser sources
These error messages only appear with StreamElements Browser sources.
Only when the browser source is deleted, then the error message is gone, but I need the browser sources.
Error examples below
[obs-browser: '🧲 S T A R T → A P E X T I T L E S H A P E A N I M A T I O N'] Error: [Report Only] Refused to evaluate a string as JavaScript because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'none'".
[obs-browser: '🧲 B R B → A P E X - A L P H A'] Error: [Report Only] Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'none'". Either the 'unsafe-inline' keyword, a hash ('sha256-dCImnf5U50C6/yGGZrNBJ0w5/O+LgHlBid+gCtyw7PI='), or a nonce ('nonce-...') is required to enable inline execution.
[obs-browser: '🧲 B R B → A P E X - A L P H A'] Error: [Report Only] Refused to load the script 'https://streamelements.com/overlay/scripts/vendor.js' because it violates the following Content Security Policy directive: "script-src 'none'". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.
🔥 OBS Log file: https://obsproject.com/logs/iSXzL42I9ex0ASqU
_ _
Help me someone please i beg i made the change from twitch to YouTube very very recently I have set up everything I possible can but for some reason my activity feed keeps syncing up to twitch and no YouTube even though I have everything running thro elements like alerts they work fine tested them they show up on OBS but when some does sub it just doesn't show at all please help
LOL started my stream up today... Guess what... SE not starting up...
It's like the bot doesn't know that i'm online...
PM me! i've found a dude that explains this very good
When i try to go live it says check your connection or your youtube server acces
Can someone help?
@near stag sorry for the ping but I accidentally friended you sorry about that I wanted to thank you because my problem was solved I have my username now sorry for ping I know the rules.
Hey everyone! Im in the process of switching from twitch to youtube as a live streamer, but I am unable to login to streamelements through the yourube button. It prompts my google sign in, then floats through another login but then bumps back into the main streamelements page and I am not logged in, it shows the same option of login/signup.
update: I found the add youtube channel things, but now when i click add youtube channel it says "something went wrong please try again later"
I'd like to use steamelements for alerts but it doesn't seem to be connecting to my account. Can I please get some assistance with this issue?
im not getting youtube alerts im getting only subscriber count other than that im not getting any alerts
need help
when i refresh its working but not working when i m live I'm not getting youtube alerts im getting only subscriber count other than that im not getting any alerts
need help
need response
Not sure if this is the tab to ask this, but I joined this discord in hopes to talk to someone who can help me with a promo with an Amazon purchase.
Streamelements sub count doesnt show up
says only 5 subs on the dashboared while i gained 40
and the chat widget does not work.
Can anyone help?
@nova obsidian ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Question: is there a fix to music not autoplaying even if the box is ticked to do so?
You don't get notifications if the person's subscription status is set to private.
I noticed that my chat was going for a premiere instead of the active live stream. This may be related to some people having issues with the chat. I'm honestly going to remove my chat from on screen for other reasons but figured I would mentioned it
I am however having an isue with sponorships. I get an email saying that I got a sponorship w/e waiting for me but when I click it goes to a broken page. Prob related to the fact that I have a twitch SE account but I don't see the offer on any of my accounts. It must have broken
Sponsorships are only on Twitch, so if you're clicking the link from the email while still access your Youtube page, it will break the link.
Oh I didn't realize that there was only twitch sponorships. That sucks but prob is hard for companies to track if we do our stuff or something? I'll just have to do get sponsors on my own I guess
Is it possible to combine in one dashboard my Twitch and YouTube Streamelements accounts?
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
Is it possible to combine in one dashboard my Twitch and YouTube Streamelements accounts?
No
Yo trying to set up streamelements rn and it doesn't seem to be able to see my youtube chat - neither the bot nor the chat box overlay are working
I've set up Streamelements for my YouTube channel I've made it a moderator but it's still not appearing in my livestreams any help is welcome please thanks
Hey hey, I have a problem with setting up donations on SE. I have my youtube channel connected. The message says: "SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature". I'm a small streamer from Poland, 1635 subscribers, and I read a lot that SE is available in my country, etc. What should I do?
Hello! I’m getting followers while live but My Activity feed isn’t updating which is making me miss those shoutouts I do while live-streaming! How do I fix this?
And this:
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
I can't seem to get Boxed Chat by Cocahh to show up in OBS. I'm streaming to Twitch. Chat shows up in the Stream Elements overlay page when anyone chats on Twitch but it does not display in OBS.
I've tried changing font colors, tried 1920x1080 resolution, tried smaller resolutions, tried resizing the window.
I followed the instructions here: #helpdesk-youtube message
Hello! Do my on screen alerts work on streamyard? Or is there an additional step to make that happen?
They work in obs studio but I haven’t tested streamyard yet
@topaz parrot ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
Chat will only display If the stream is live and public
Hey, I have like 280 subscribers on my YouTube channel. Could I have SE.Pay enabled?
my bot in my YT Live not working 😭 subs alert and commands to not working,,,
Hi, I don't quite understand how Sponsorships work... I multi-stream on YouTube and Twitch... and I have never had anything show up in the sponsorships section. Is there just nothing available?
Hey everyone,
Is there a way to merge both Youtube an Twitch Alerts in a single overlay?
My name on the tip page is showing as "SE" - I can't edit this anywhere can I?
How do I activate SE.Pay?
I just logged into SE and connected to youtube. However, I have 2 channels and it;s connected to my "personal" channel instead of my "business" channel. how can I change which channel it uses?
Hello . i facing issue , when i open youtube bot dashboard as a Bot Supervisor , i always got blank white screan , and cant do anything
Nobody’s saying anything here.
this overlay thumbnail shows a chat history, but its not in the actual overlay from what I can see
so if its not included, how can i get a chat history thing added to my overlay
Chat won't display unless the stream is live and public
is it only on twitch? cause on my yt live streams i dont see it
it's very possible that it is only on Twitch
Hey guys, I'm sure this has been asked before, but I recently changed my Youtube channel name and SE is still showing my old name in my link and as my username. How do I go about changing it there as well?
Couldn't find anything on Google
@remote timber ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
@remote timber ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Contact support with the account id and what it should display
Ah, gotcha. Thanks!
Can SE.Pay be enabled on my account? I have 280 subscribers on youtube
Hi Guys, somehow my chat wont show in the overlays. The StreamElements bot is running. Does someone know how to fix this? When I stream on Twitch its not a problem only when i'm on YouTube.
You have set up overlays for each in Stream elements? one for youtube one for twitch?
Yeah I did but the chat wont show in the frame I placed. And other stuff like subscribe shows up in an alert. But dont know why the chat wont show up in the chat frame.
did you copy the right link, if you switch forth and back while creating the same overlays and copy position and such it switches to your other account without showing int he foreground, I had to do everything twice because of that
Yeah the chat frame is in the front, I've made it white just to show.
no, in the overlay creation
What do you mean exactly? This is the StreamElements overlay editor.
and you are in the youtube section of it?
Yes
and you have saved it and copied the link as a browser source?
Jep
and where is your chat not showing?
It shows up in OBS StreamElements but not in the overlay. Like how it did with other platforms (screenshot)
Hey,
Can someome help me?
My chat on obs/streamelements don't work and just won't show up
why is that?
@chilly laurel ⤵️
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
Was the stream live an public? Chat overlay won't work if those conditions are met
I the stream public and live? won't show if the conditions are no tmet
Hey, hope this is the right place. My OBS isn't showing my activity feed. It's showing my twitch activity feed instead whilst everything else is for youtube like chat and the stream itself. Thoughts?
@molten delta ⤵️
If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:
Navigate to StreamElements menu, on top of OBS > Logout > Login
After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect
Does Youtube live chat need some special setup? I've added some overlays from StreamElements and nothing appears on their chatboxes when I type in my YT live chat.
Your stream needs to be live and public in order to have it show up on the overlay
So how do you test/preview stuff?
Unfortunately, you need to do a public stream to test :\
Yeah, it's still blocked off for me.
Oh so it is not stream it won't work thats prob why
thanks
Hi guys. I do have a little problem and I hope I'm in the right place....I have a massive delay on my alerts. When someone subscribe the alert is coming on after 10-15 minutes sometimes even longer. Any idea what can I do to change this to be more instant. Thanks
so that did the trick. Much appreciated
Does streamelements have a way to show emotes on a YouTube overlay in OBS? I’m not seeing YouTube emotes or BTTV/FFZ/7TV and I’m not getting clear messages if they are integrated in the chat box overlays or not
Yeah the stream was public and live. And the SE bot put an message in the chat that it was active.
Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
@winter schooner ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
When you test the overlay, is the stream public and listed? Do you have the accounts linked (BTTV of FFZ, 7TV is not supported)?
Try !Emotes update when your stream is live and listed. Overlay with chat will not work if the stream is not public and listed
Hey all i need some help im very new and very stressed lol almost at pulling my hair out level
@jaunty yarrow ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
i bought an overlay and it came with a seperate overlay and a seperate wigets folder, how the heck do i get the wigets into my overlay?
im feeling really mentally slow atm
Did you add it to your StreamElements page? Did they provide instructions on how to do that?
no they just said to double click the link and itl auto open in stream elements
@jaunty yarrow ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
so my widgets / and the overlay and seperate overlays in stream elements so im quite confused.
Where did you get them from?
nerdordie
first time using a purchased overlay normally i would make my own on the player.me page
Ah. Then it should've created an overlay in your library.
it did
To get the URL, Goto Streamelements.com, goto your dashbaord >Streaming Tools > My Overlays > Click the three dots > Copy URL > paste into OBS
it also created a seperate overlay called "widgets"
and those widgets i want to use in the main overlay
Which pack did you get?
Vibrance @main vector
That exactly is what I thought.
am i being stupid?
so multiple browsers needed?
The alternative is that you duplicate the assets into one overlay. It's relatively easy to do this.
Navigate to the My Overlays sections, Click edit on one of the two overlays, then select the layer you wish to duplicate (SHIFT+Click if multiple layers are desired). Click the Third Icon (the two papers) and click "other overlays" Find the other NoD overlay and then submit.
TADA the assets are together in one 🙂
i will try that 😄
@gusty gazelle I'd kiss you that worked so well
we dont stream for money we do it, cause we wanna share our funny memories and shit on the net, but if your gunna do something might aswell do it properly with a good overlay
Last question of the day @gusty gazelle im in the streamelements over lay right now, is there a chat box that is transparent
the only options are dark, white, or checker
Hello, I'm currently trying to stream on youtube, (the stream key I selected is the YT one) but it's showing my twitch chant and activity feed. I can't seem to find the option to fix it. Any help?
i cant log in with youtube to the website any help
having some trouble with my alerts, every time i gain a new sub my alert wont pop or update my activity feed the last sub it showed was from nov.08 its currently nov.24 and none of my new subs are shown in feed. any help or tips would be great
Hey folks, when someone has gifted memberships is it possible to stop the regular membership alert playing immediately after
At the moment when someone gifts members, it is followed by single alerts for each individual it is distributed to
#widget-share is a spot you can check for custom widgets
@mint stratus ⤵️
If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:
Navigate to StreamElements menu, on top of OBS > Logout > Login
After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect
Are you logging in via your brand account?
Do you have an alert for gift (when on 1 sub is gifted) and community gift (when more than 1 is gifted)?
I'm at a loss, chat still isn't showing up, even live. I made sure to hit save and copy the link from the link icon in Stream Elements, set up a new browser window source (Browser 3 in the screenshot).
It shows up in Stream Elements but not OBS.
Chat will only display if the stream is public and listed
That chat dock is for Twitch, not Youtube
It was public and listed and streaming to Twitch, not Youtube.
@broken pumice ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
@broken pumice ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
ID 635c8cb863cf4022ec0f131b
- you're asking for help in the Youtube helpdesk, not #helpdesk-twitch .
- readd the overlay at 1920x1080 as the resolution. and make sure that other layers are not on top of it. OBS uses a stacking system for the overlays. If one is on top and blocking visibility, it won't show
OH NO I'm sorry
How long does it usualy take for the chatbot to get in the chat??
I have link protection on but I have whitelisted a link that responds to a command with the link but it still doesn't post, any help?
Fixed it nvbm
@cloud tulip ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
I have the bot installed and all i just need to know how long it usualy takes for it to get in chat?
After I make a Banned words group can I cut and paste a list into one box or do I need to add each one individually?
why my stream not running in 60 fps
Excuse me. @chilly laurel and I share a streaming setup. He has well over 200 subscribers on his YouTube channel, and we live in the USA. I don't understand what else needs to be done for SE.Pay to be enabled for us.
This problem has persisted for months.
@jagged bobcat ⤵️
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
@hollow owl ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
Okay, it was fixed. Took a direct Email to get it to work.
Out of sheer curiosity, are loyalty functions on the YT side of things still being worked on?
Namely giveaways, points systems, YT Member merch discount integration, etc?
So issue I'm running into is all the stream elements fuctionality has quit working over a year ago for me when I rebranded my channel from a username to my real name. it has nothing in the data ect so none of the alerts have worked since the rename. But it still has the data prior to that rebranding
Is there anything I can do to fix this myself without having to have them delete the data on my account so I can create a fresh account?
I cannot imagine I'm the First person to run into this issue
hey so I have used stream elements for a while and I have 1.3 k subs on youtube but it still says I can't get SE-Pay unless I have 100 I don't have ad sense though becuase I have not hit 4000 watch hours because I took a break because of house stuff and family how do I fix this
How long after deleting my account can I recreate the account?
You'll want to give it a couple days as it is a manual process
@west shuttle ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
Im currently un able to stream to my youtube from obs due to these errors and I was wondering how I can fix them. 21:18:48.330: [obs-browser: 'Last Video Plug'] Error: [Report Only] Refused to connect to 'https://api.streamelements.com/kappa/v2/widgets/6270bdba39497b26d32cdb41/youtube-chat?id=KicKGFVDX09yTGRTcnVUTjlLS2dqUHB2bG04dxILUHpEanE0NF96N1U&nextPage=GJaN4eyO0vsCIPmv9Nap0vsC' because it violates the following Content Security Policy directive: "connect-src 'none'".
21:18:48.330: (https://streamelements.com/overlay/scripts/vendor.js:59585)
StreamElements
hello, i'm having trouble figuring out how to change the name StreamElements gives to my channels when i link them. They appear as se-[set of numbers] and it's really bothering me
Good morning, could anyone help me out with why the chat bot timers randomly stopped working on my youtube ? thank you!
thats bc the username is already taken, i had the same thing, u can just email them to request to change it to hopefully something unique
@solemn bramble ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2F3KYkHZxVnm_MetNr <- some rendering lag as well as some other issues
OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.
@echo thistle ⤵️
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.
21:18:48.330: [obs-browser: 'Last Video Plug'] Error: [Report Only] Refused to connect to 'https://api.streamelements.com/kappa/v2/widgets/6270bdba39497b26d32cdb41/youtube-chat?id=KicKGFVDX09yTGRTcnVUTjlLS2dqUHB2bG04dxILUHpEanE0NF96N1U&nextPage=GJaN4eyO0vsCIPmv9Nap0vsC' because it violates the following Content Security Policy directive: "connect-src 'none'".
21:18:48.330: (https://streamelements.com/overlay/scripts/vendor.js:59585)
StreamElements
Need the log itself, not the issue from the log
@echo thistle ⤵️
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.
where do I ask a question about alerts and multistreams? I found one tutorial but it was in Spanish.
Hello i have a question my activity feed stopped updating about 2 weeks ago and hasnt captured recent subs, how do i adjust this so its capturing that data again?
We don't support multi streaming how Restream.Io does. You would need different browser sources for each platform and there is no way to have just one chat overlay that has all the different platforms
@eternal dome ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Another youtuber pointed that out. Thanks for the help.
i have a question about the yt member live counter
right now its only counting my tier 2s and not all of them
does it have anything to do with how i priced them on yt?
ah nvm
when you make an overlay and you add sub and member counters does it not show the actual number?
nvm this one time it updated xd
im so confused
nvm its not the same anymore aaaa
Hi. Why my username is random se-*******? I signed up with youtube account, but i can't change this username.
Is your account public?
Yes it is. I tried to sign up with different youtube channel with different email and there was the same random se-***
@shrewd tulip ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
create a ticket with the account ID, and the name it should display
Thank You 😄
how do i fix overlay sub/member counts
@compact apex ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
@compact apex ⤵️
If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the Overlay Editor by selecting DATA (next to WIDGETS) > Goals.
im on yt not twitch if that makes a difference lol
same difference
says 13 on the site but 3 on obs
Did you click save on the overlay?
and by on the site, wdym?
ye i saved
@compact apex ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
where you make the overlays
i pasted the url
like this is obs rn
this is the site
Oh i see now that there is no email showing in streamelements too. So in ticked i can give email that i am using?
make sure you have Shutdown source when not visible and Refresh browser when scene becomes active selected under the preferences for the browser source
seems to have worked tyty
please also provide the email in the ticket you submit
Okay. Thanks a lot good man
Idk if this is the right channel to ask, but is there a way to combine yt and twitch chat into one big chatbox with labels saying where they're from?
Nope, you would need another service like Restream.io to do that
Ah. Got it. Thx tho.
Hello! Is there documentation or complete lisfor the " {bracket} " tags used in in the CSS editor?
edit: found it once I learned they are called 'variables' facepalms
https://dev.streamelements.com/docs/widgets/6707a030af0b9-custom-widget-events#youtube
As in, the bracket mentions to link to name, message, heading, etc that reference the data from youtube. Or also used in some text fields in alert/widget settings.
I am trying to figure out how to overlay the text boxes with CSS, as the default text over image/video does not work, or places the text offscreen.
I am currently messing around in the spam filters --> banned words and i have set up 3 phrases but when i am testing with the build in tester it will only catch the first phrase as a banned phrase not if i try with phrase 2 or 3.
is that a known problem ?
Hi, my chatbot won't join my youtube stream.
@gray quail ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Hi Friends, while streaming last night, I received one superchat and one new membership. The superchat appears in the activity feed but the new membership does not. Is there anything with my configuration I may have missed that would prevent memberships from appearing in the activity feed?
IS there a way to send my chatbot commands for my twitch profile to my youtube profile?
Hello? can someone help im going nuts over here 😂
i cannot FOR THE LIFE OF ME get any alerts to go off on my stream
i have spent countless hours settung up custom subscriber alerts and adding them to my OBS for them to simply do nothing unless i manually go make them pop up
Hopefully quick question, do I have to have tipping to set up free media requests?
I just want to set up a simple song cue but can't figure out how to activate media requests
Or do they not even work on Youtube?
Media requests are not available on YouTube.
Darn. Weird how that even works you'd think it wouldn't matter the platform if it's all through OBS
I want unlink my youtube account of an old streamelements acc
@quick hull ⤵️
There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.
So its been almost a week since I deleted my account so that I could fix the issue with the account not working with my youtube channel after the rename. IT still will not let me make an account using my YouTube channel and email support seems to be useless in understanding what is going on and keeps asking me for the account ID for an account I CANNOT access because it was DELTED!
whats the ticket number
go to https://myaccount.google.com/permissions and make sure you're accessing it as your branded account.
Remove StreamElements as an app that has permission
Go to https://streamelements.com/ and log in.
I just want to be able to make a new account on the account and start fresh but it just loops me over to the sign up page now
@gusty gazelle I could kiss you thank you so fing much
nrm.... still looping
what was the name that was displaying on Se?
Fitgamerocer
about a year ago I just rebranded to my name from the old twitch name and it changed my youtube/c/name and borked up SE
as Kippod explained, YT doesn't send us name updates, we have to do those manually
loops on incog
@obsidian marsh ⤵️
Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org
After signing up with brand account I just get thrown back to this screen
and i reject access from the brand account before trying to sign up again
Is it possible that my account did not get fully deleted and is in some weird limbo?
Why are you rejecting access?
Im not rejecting it I mean I went in a removed the access before trying to sign up again
I meant to say Revoked
Gotcha, Okay redo the removal of permissions. Wait about 10 minutes then try again
The address bar probably has an error that say "try again later"
Thanks for that information, still redo the revoke steps, wait 10 minutes then try again
@gusty gazelle yup just waiting now! thanks for all the help this has been such a pita for a year I just really want to get this working again!
@gusty gazelle still no dice
Can confirm my account is some how still deleted properly https://streamelements.com/calebwarta-5527/tip checked the tip link on an old video
but now it seems to be linked to my non-branded youtube account?!?!
Are you able to access this account?
nope
So I can request that it's deleted, but that will reset the entire account. If you're okay with that, let me know
nevermind that seems to be the account I made with the non-branded account by mistake
Hello, I am having an issue where my Youtube Streamlabs name isnt my actual youtube name
and its affecting my tip link and I assume itll affect the sponsor links
I originally just used Twitch with stream labs but now that I linked my youtube I cant see how to change my channel name
If you have a twitch account with the same name, that channel likely has the correct tipping link. We'd have to swap the tipping links as both accounts cannot share the same one
Would this have an effect on my sponsorships as well?
I had a factor sponsorship that I was filling out that actually disappeared from my list of offers as well as my entire sponsorship history from both accounts
Hi! I'm trying to turn on se pay for my YouTube account with over 350k subscribers, but it's telling me I'm unable to. It said if there was problems to contact support.
@astral wasp ⤵️
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
Cool, I'm in the US
Sponsorships are only on Twitch at this time
@astral wasp ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Hiya, I just recently started using StreamElements and am trying to incorporate a Chatbox overlay into my Streamlabs OBS for my YT Livestreams. I have managed to obtain the overlay I like, add it to OBS via a browser source and test that it works via the "Test Message" option in the Overlay options HOWEVER it will not pick up and display ANY messages that are put into my chat during a livestream. I set up my account using my YouTube Gmail and am thus confused as for what to do to get messages to appear. Thank you for your patience
is there any way to change the username?
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
- SLOBS has been known to block our overlays
- the chat overlay will not display unless the stream is public and listed.
I see, so there's no way to test if it works in an Unlisted livestream before hand?
Correct
hello
I have streamelements as a moderator
and I have a stream ongoing that is public and listed
but the bot is not showing up in chat
any ideas?
Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png
thanks
@gusty gazelle update on that situation still even after waiting an hour after removing access I still cannot create a new account 😦
When someone is gifted a membership, SE is showing this message twice. Can I turn one of them off? Thanks
I see the main one in member chat alerts, but the other I have no idea where its coming from.
Try disabling that and see if it persists.
Ok, will do ,thanks
So, whenever I click to "Hide User on This Channel" on Youtube, the user's chat messages still show in StreamElement's Chat Widget until I go and tell the Chat Widget to filter out the same user
why does this happen?
is there any way I can set up StreamElement's Chat widget to ignore messages from users I've hidden on my Youtube?
Need a little bit of help. Is it possible to get twitter to tweet out my stream for when I go live on YT? Thanks 🙂
I am having an issue connecting my youtube account to stream elements. every time I sign up it takes me back and asks me to sign up again.
Old Guy here trying to figure out young guy or gal stuff here on streamelements. My question are: #1 does the Sub goal supposed to update on its own when you go online with any new subs when you were offline? #2 if your live and a person subscribes via another video or short shouldn't it update on my SE goals widget, cause it doesnt? How do I fix it so I do not have to update my subscribers prior to each stream then update them manually. If i go into sb goals overlay and change in manually in session data it updates in my OBS etc, otherwise it just doesnt update. Please help, much appreciated.
@hollow python ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
@versed tangle ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Contact with your account ID and the name it should display
Thank you
Hey! So I cannot get the chat bot to work in my channel, no commands nothing, stream elements is added as a moderator
Stream is public?
yes
I get alerts for when someone subscribes and a message in chat for that just no commands work
I cannot seem to combine the dashboard for my twitch and youtube accounts. I went to settings / channels / add channels but i keep getting the error: Channel is already claimed.
I think i created two seperate Stream Elements accounts: one for each of my channels. How can i resolve this?
@sick thistle ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
when you're someone with "full control" permissions on someone's account are you able to see who is letting in donations and do you have permission to manage other users? or are those things that only the channel owner can do?
@past harness ⤵️
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster
Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png
That is not an option or possible
ah alright, thanks 
estou com problema com minhas configuraçoes no youtube com streamelements junto do obs
alguem pra me ajudar?
@restive zinc ⤵️
Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech
i need help
hello
i have a problem with super chat on youtube, streamelements dont notify my obs
I configured my personalized super chats on streamelements, but dont notify in my obs
someone help me?
I'm having the same issue after deleting my account
On Streamelements website it's showing my name as se- a bunch of numbers. I connected my YouTube to it. Is there an way to change it?
Hey, recently I started dual streaming on twitch and YouTube. Al my twitch alerts do work on stream, and since I becane dual streaming on YouTube I also logged in with my YouTube account on streamelements and made a seperate overlay fot YouTube. I have 2 browser sources in OBS now from streamelements, one for twitch and one for YouTube. But the YouTube overlay isnt working, new subs dont show up as alert. But if I test them in the YouTube overlay, they show up on OBS.
I am not new using streamelements for Twitch, but with the YouTube overlay I cant get it working
i have a same problem
is it posible to use 1 chatbox on 2-3 platforms same time like streamlabs?
i mean it for https://streamelements.com/dashboard/overlays
Nope
i feel kinda dumb for asking but I've never sreamed on youtube, and i'm trying to set up my alerts for it, and they're just not showing up???? I've got the browser source correct and everything
it keeps saying they're working but they jsut arent,
If you have your resolution for the browser properly set then this may be the issue:
Due to changes by YouTube, there can be a delay of up to 4 hours with subscriber notifications as well as other alerts. This is the new intended way of receiving events from YouTube by their design.
You may want to follow these steps to resolve the issue:
- Logout of our website using this link: https://streamelements.com/logout
- Remove the SE integration from your Google account: https://myaccount.google.com/permissions
- Login again to StreamElements with your YouTube account
- See if new events show up now (they have to be new events)
Hello, I'm here to ask you about My Chat not displaying on My Youtube Stream Chat box.
My Youtube Stream was Listed / Live, and the Chat bot was in, but Somehow My Chat Overlay didn't work at all.
I really could use some help.
Here's the link for My Stream, Youtube Chat was there, but Streamelements Overlays did NOT display any of the Chat
https://youtu.be/H5VhI2YzqDQ
Especially at the Start, You can see the Big square box, but You won't see the Chat going up.
Chats were supposed to be displayed over the right box
I really, REALLY need this resolved, Fast.
I'm gonna have a Stream tonight :(((
Looking for some help with alerts not showing videos chosen. I’ve done everything I’ve found in YouTube/google but they don’t show up
I'm having this. Did you ever get any help?
I have kinda the same, but till now no response
^^ seems like a lot of people have this issue
I’ve turned off hardware acceleration and the alert plays but the image/video doesn’t show up
Maybe stupid question, but is the overlay standing above the gameplay?
Yes I have it all the way at the top of my sources. When I emulate it to test it I can see the text pop up. I used a video and then transformed it into a giphy and still not image
Ah yeah we kinda have the same problem
Yea, I’ve looked up many YouTube videos forums and do everything it says/shows and no solution. It worked with slobs but I want to transition everything to SE
Yeah I guess it is a recent problem, I also couldnt find any info
It’s been more over a year for me. I tried it when I first switched over to YouTube as same problem
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
How to change your subscription privacy settings
You can choose to make which channels you're subscribed to private or public. By default, all settings are set to p
Hello I'm new here. I have a question, is there a way to make youtube chat be interactive like twitch? I recalled someone told me about Ludwig making a program like that but I forgot the name
truffle. tv is what you're looking for in terms of the extension Ludwig created.
But by interactive like twitch, what do you mean?
Oh yeah truffle thank you!
Like how there are redeems. I really like that on twitch it made chatting fun
That needs a loyalty system and we don't have that on any other platform but Twitch :\
Aww still thank you so much! You're a huge help
how do I add mediashare to my tipping page, all I can find is the mediashare dock and it's just blank
Not available for YouTube
Ahh okay, that explains a lot! Thanks 💪🏻
Hello, I think I am having the same problem. What do you mean browser resolution?
If a user set the privacy to private, will they still be appear on my activity feed when they subscribing my channel? (youtube)
@summer quartz ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
No if it is set to private, it will not trigger the alert or show up in the activity feed
streamelements my faves how do you tell if your bot is in youtube doing its job? It's invited and all, and i streamed with some timers, and nothing came up in the chat
@candid orbit ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Hello i'm having issues im trying to get my loyalty points set up on youtube cloudbot is on and everything even stream elements is a mod on my channel how can i get them to see their rewards and points?
Loyalty isn't available for YouTube right now.
Okay, understood. thank you for the reply 😄
Hello, I am currently testing my SE setup using a public members only livestream and the YT chat is not appearing. I have scrolled up in the channel, but haven't seen a fix, can someone please help?
@floral quest not possible. Has to be public.
Members only is public isn't it? So no chat for members?
I mean FULL public.
Ok, i get that, but my point is, if I do members only streams, is there no way to have chat?
Overlay? No.
Platform specific should work but as I don't use that side of SE I can't answer.
That's not good. I really want to switch to SE, but no members chat is a big issue. Just tested with SLOBS and members chat overlay does work
While I stand by my understanding of internal bits let me check to be sure.
Not your fault, things are getting weird. When I was testing on SLOBS, I set it to members only, but it decided to go public, I tried again and chat didn't work, but for some reason non members could still join the stream as well, YT problem...
hey all
question: is it possable to get the stream elements bot to play sound bites ((thinking like a clap, fan fair etc) through the commands? I have seen this done on twitch but I cant seem to find a way to do this for youtube?
@floral quest I've been told it "should" work with members only. Were you doing actual memebers only or private/unlisted?
@floral quest Actually based on information I just read I'm going to say you have to be full public with 0 restrictions.
When I actually did it right with members only it did not work, no method I tried did. So I guess you are right, can't be done at all... Definitely something YT needs to fix, can't have members only streams be worse than regular streams
hi there im havign issues with alerts coming through on my stream, i have an overlay set up and can emulate it just fine however when im live and someone subscribes to teh channel i do not get any notification and the alert box doesnt appear how do i resolve this?
Hey, could you tell me, if its possible to change my email and my name on my Streamelements account?
If you update it on Youtube's End, it should update on our end as well
@narrow hull ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
i changed my name on Youtube, but i still got the old name on my streamelements account, and the name is in my tipp link.
is it also possible to change the email now?
@trail canyon ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Include the email you want us to update, the name it should be displaying and the accountid
@trail canyon ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
done.
hi guys, im looking for a widget that help me in a subathon in youtube, that add time in real time from super chats, subs and memberships, somebody know about something like that? 
#widget-share if we already have a YT subathon widget.
#dev-chat if it doesn't exist
hi im new to youtube gaming and was wondering where do i get wigets from
Hey I just bought an overlay set and it has an import file, but when I use it, it just takes me to the StreamElements login page (even if I'm already logged in). If I go to 'import' on the SE dashboard I just get a blank page
So I'm having an issue with the SE Activity feed on the Youtube live side. I have been using twitch and when I log in and pop out the YT live activity feed to OBS I copy and paste the url into OBS and then open it I get twitch activity feed again. I've deleted all my activity feeds on OBS, I'm logged into YT on OBS and logged into YT on Streamelements but as soon as I open the YT activity feed on OBS it pops back up as my Twitch activity feed. anyone seen anything like this?
StreamElements menu, on top of OBS > Logout > Login
I've done that in the past I'll try again. Maybe I'll go poke around in OBS discord as well if they have any advice.
I actually misread that.
If you're using the popout link instead of the SE.Live one it will always default to twitch.
Otherwise you'd need to create a dock with the SE website and get it from there.
Thats annoying. Is there anyway to default it to YT
ok thank you
My streamelements browser source is taking a lot of cpu usage , how to solve this problem ?
Is there any way to stop Stream elements from counting memberships on YouTube as double
Right now gifted memberships are increasing the counter then once the members are handed out it is counting it again
Hey,
For some reason when my someone in my chat does !lurk it should say: "Username has to do something!".
But for some reason it says "${user} has to do something!".
Does anyone know why this is and how to fix it?
So i am switching to youtube for streaming, my tipping page is itz_nao on twitch and it has loads of numbers for youtube, how can i change it
There are two tipping pages, one your YT one for Twitch. only one can have the url without numbers. If you wish to swap it, contact support with the two account ID's and they will switch it.
Keep in mind that one will have numbers after it no matter what
known issue, devs are still looking into this
OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
hello im having issues with my loyalty points on youtube they work and streamlabs is a moderator but it doesnt let me add my youtube viewers to the loyalty list it just shows twitch any reason why?
Loyalty system is only on Twitch at this time
And this isn't streamlabs.
it works for youtube too i just checked
okay, can you link me to support please
also, my activity feed, and latest sub isnt updating, how do i fix it
Ok
hi! I recently switched over from twitch to youtube and i've noticed that my activity feed keeps showing my twitch alerts instead of my youtube alerts. The actual alerts work fine, they just dont show up in the feed. What can I do to fix this?
@echo hound ⤵️
StreamElements menu, on top of OBS > Logout > Login
Hello
why streamelemnts not picking up my youtube data
I connected the channel but can see nothing on the dashboard
no subscribers count and the overlays not picking up chat?
⬆️ Answered in #general-chat
Hello. Streamelements overlay is not picking up youtube chat for me. It worked a couple months ago and I don't know what changed. Alerts work fine.
Was your stream public and listed? Chat overaly needs those two conditions in order to work
Hello, ever since I combined my twitch and youtube account within stream elements i no longer get info about my youtube page in stream elements. I had a sub today and no alert went off and it didnt register in stream elements at all.
@sick thistle ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Okay, didn't know that. Thank you
MY stream elements have a forever spinning blur circle when i pull up any page, my network is fine as it loads when i log on to my Twitch panel just not my youtube?

@sleek mason ⤵️
Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).
are there any planned ideas for YouTube raid/Redirects alerts? since youtube's way of notifying is pretty weak, and the notification is easy to miss and only lasts about 10 seconds
@umbral orchid ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
Hi guys. I was wondering if I can get help to change my streamelements bot name?
why does my subgoal say i have 5 subs and i have 204
i checked its connected to the account
How can i create command to time user ? Or remove timeout
@wild meteor ⤵️
If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the Overlay Editor by selecting DATA (next to WIDGETS) > Goals.
Hi I'm having issues with notifications not working.
I stream on YouTube, and whenever i test the notifications on the website they work but when I follow with an actual account it never pops up.
@arctic geyser ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Maybe i need to give it some time, but it didn't help after enabling
You're not the one that needs it enabled, your viewers are
So I can't get any notifications if someone subscribes unless they havethat turned on?
damn thats wild
okay let me reword this then because i think there might be a bit of confusion
I'm using SteamElements for my alerts on YouTube,
I have my alerts browser set up, and i have it in my OBS.
When i test the alert in the StreamElements overlay editor it shows both in the web browser and on my OBS
However when I make a new account to test to see if the alert will appear when a new viewer subscribes to my youtube page it does not pop up the alert at all
If the user who subscribed does NOT have their setting set to public, it will not trigger the event to cause the alert. It's a flaw in Youtube's system for livestreaming and nothing we can do about it
It's a privacy matter and totally understandable but can result in these issues. On Top of that, even if they have it set to public, it can take up to 4 hours to update and display that they subscribed.
aaaaaah okay, thank you.
Hello I would like to export my twitch tv commands on streamelements to my youtube, how do I do this?
I streamed for a long time using TTV+Stream elements so I have 251 custom chat commands, and I would rather swap to another app than manually type out 251 commands.
https://github.com/jctrvlr/streamelements-copy-commands <- there is this, but it's not an official tool. It'll export and import your commands. Make sure that your accounts are merged
do you mind translating these instructions from the page into stupid (i am stupid)
i am generally tech savvy but github UI is always undecipherable for me

hey! I have a mercury campaign for youtube sponsorship but the description box is not updating
how do i get overlay to play in a game
Are you guys any closer to trial testing sponsorships on YouTube? I keep getting emails to earn $700, but I don't actually have the opportunity to participate in these :/
Idk this is my first and my manager hooked me up 😄
Hello Greyson. Saw your reply a bit late. The instructions don't work for me, because there is no three dots in the se app activity feed box that can take me to stream settings.
Unfortunately they probably didn't notice where you asked.
It's not available for youtube.
Only twitch.
how am i able to change the name in this link https://streamelements.com/se-9906351/tip
i have my socials set to completepsychopath but it generated this random string
and i dont know how to change it
@gray phoenix ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Stream elements doesn't have any support for youtube redirect alerts right? They show up in stream chat but an actual alert like on twitch would be nice
@safe gate ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
since a certain date, around early december, superchats haven't been showing up in my activity feed. because of this, they aren't activating my alerts either
every other alert works, but ever since the activity feed stopped showing any superchats coming through, they haven't been working with the alert D:
For some reason I can't activate SE.Pay and I have all of the requirements
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
This localhost page can’t be found
fixed
Hey I’m deleted my old streamelements account and created a new one (don’t ask why). Now I want to activate SE.pay but it says that I’m not able to do it because I’m not meeting the requirements. Where can I contact the support?
@balmy whale ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
superchats don't appear in my activity feed which is causing them to not show up as alerts, ever other interaction like memberships, gifts, paypal tips show up and trigger alerts though
@leaden flint ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
My YouTube alert box doenst work
Is there any way to add [Highest Super Thanks] tip to my OBS UI? I currently have it set up to show my highest tip through streamelements, but Super Thanks doesn't appear.
@elder nova ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
How can I get the chat box overlay to properly display bttv/7tv emotes? They show up on screen as text instead of the emote. When i streamed on twitch it worked properly but not on youtube. 😦
@hard forge ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
how can I fix se.pay I already have 100 followers and I still can't set it
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
how do i get superchats to show up in activity feed for youtube streamelements? they used to show up, then one day they just stopped showing up there. because of this, superchat alerts don't work either
Hello I know this isn’t NightBot support but where can I find a support team for NightBot?
Hello -- I'm trying to get StreamElements set up for YouTube, and I'm having a couple problems:
- I'd like to set up a subscriber goal -- are there any widgets that are a bar, or can I only create a text widget (and if the text widget is the only option, how can I do that?)
- The bot isn't responding to any commands. I have a stream scheduled for tomorrow and tried some commands in the chat, but the bot didn't respond. I set it up at the beginning when I logged on and added it as a moderator in Community. (Screenshot)
Thank you in advance!
idk specifically with streamelements, but I don't think any commands work until you are actually live, its like that with nightbot on yt so probably the same with streamelements on yt. hope this helps
as for the sub goal thing, idk cause i cant even get it to display my actual sub count for some reason
Hi, does anyone speak Spanish here?
Try in #🇪🇸︱español
thanks
Well, use the translator... I would like to know how to mention a viewer in the chat if I have SE on youtube
You can try the ${user} variable but it might not work on YT. And I don't think you can mention the viewer in the command, especially on YouTube.
Hey hey, I have a problem with setting up donations on SE. I have my youtube channel connected. The message says: "SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature". I'm a small streamer from Poland, 1760 subscribers, and I read a lot that SE is available in my country, etc. What should I do?
Can you DM me a link to your channel?
@covert hatch ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
5fd10a7c2e994966830b8ead
Enabled.
Thank you 💪🏻
I can't get streamelements to track my youtube. The activity feed doesnt pick up anything. Could anyone help? Works perfectly fine when connected to twitch instead of youtube
@grizzled quiver ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
It's not just subscribers+couldn't get the subscription to show up even with that setting public (tested with another account)
Did the account you tested on have it set to public? What matters is that they have it set to public, not just your channel
Why wont my social media name show up on the layover?
ive accidentally signed up for streamelements with twitch and youtube on separate accounts, how can i merge them?
Yes both channels. Streamlabs picks it up delayed and takes a minute to update. Streamelements picks up my twitch instantly so I was hoping for the same in Youtube
@untold crown ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
Hello why isn’t the subscribe alert box not working for me?
@devout loom ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Hello, My Chat box isn't working on the Overlay.
I live tested with Public Live Stream and Bot entered the Stream Chat and It did not work
My Various Alerts do WORK, but Not the Chatbox.
Hi, i have a problem with my tip link, as i changed my youtube account name it means that the tip link stays as the old name rather then changing too the new name, i was wondering if there was a chance someone could change it or do something about it, thanks <3
Hey, you need to submit a ticket and add to the ticket the following information: Old name, new name and your account ID. https://streamelements.com/contact
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Hi, is there any way to make SE.Live not rearrange my OBS windows whenever I open it up? It logs me in but it resets all my windows to different spots each time I open OBS, so is there any way to change this? Thanks so much for your help!
Hey sorry I'm pretty new to this but any idea why I am getting an Invalid Authorization Token message on my OBS for my alerts? I had been using it no problem until today. Any help would be much appreciated thanks
@grim nacelle ⤵️
StreamElements menu, on top of OBS > Logout > Login
Is there a way for stream elements to show within chat the current song playing BUT for youtube music? would be super helpful! especially if it works in sync with pixel chat.
the back of some of the items in my merch shop look like this and when creating a product, sometimes the graphics will move and be cut off if i change the color of the item/flip it front to back
The youtube side of things actually doesn't even have MR so that wouldn't work natively.
However
There is an OBS plugin that can help with that https://obsproject.com/forum/resources/tuna.843/
Tuna
Lets you display information about the currently playing song in obs without running a separate program.
Currently supports these music sources:
Spotify (All song information (except for song label), including Cover art)
MPD (All song...
i tried to program tuna but i had NO idea how to go about it.
i am fairly newish to pc and to using obs in general.
That would be something to ask for help with on the OBS discord.
Same problem here, did u find a way to fix it?
Hello. How can I enable paysafecard payments? I can only connect PayPal account :/
@strange raft ⤵️
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
Are the above criteria verified automatically or do I have to do something?
@strange raft ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
5f980b31f22a4722f1241d20
Enabled.
oh, thank you very much
hi, i dont get alerts when ppl subscribe to my channel or donate me i live. can someone help me?
....
Hi, I use streamelements for my overlay and I have no idea how to get bttv or 7tv emotes to display on screen.
*for youtube chat
Not supported ATM.
so ATM is suggesting that it will be added in the future? I've been streaming on youtube for over a year now and it's annoying that chat overlays are so undeveloped.
and this is referring to the entire industry, not just SE
Correct
Wicked
Now looking around the best alternative that isn't possible crap would be pixelchat.
I don't nor haven't ever used them so can't say much beyond suggesting.
alright thank you. I've heard good things about them. I will say, SE is far ahead of SL in terms of youtube chat. it doesn't even work on SL
I'm trying to close an account that has a YT channel on it that I want to link to another account with my Twitch on it, and I'm having issues. It's asking me to verify the email address on file and I didn't sign up via email. I used my google account. There is no field to add an email address. As it stand, show below, I can't submit a close account request because it won't let that field be blank.
@wintry wadi ⤵️
There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.
I wasn't finished. This isn't a "I don't know how to do it" thing. I am having trouble. I need help from a live person. Not a redirect to an article!!!!
No email address is listed so I can't fill the field... thus making that error occur. Could someone please help on not just give me an article like I'm dumb?
So to confirm, the account you are trying to close is NOT linked to your Twitch account?
If it is, and you attempt to close one account while they're linked, it will close both accounts
LISTEN
I need to close my account the has the YT channel on it. It won't let me and I've already explained why. Please reread if you need to.
Im asking for clarity.
No the Twitch is linked to another account. I did write that.
Here:
You don't need to close it to do that.
Staff can do it for you.
However as mentioned it's one way and can not be undone.
Where deleting one will delete both.
The Twitch is account is on ANOTHER account.
I understand that. Staff can merge them without closing either one.
Okay- how is that process done?
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
After doing that, how long would it take?
Typical response time is 24 hours.
Okay thank you.
One more question, how would I delete a YT channel link from an account without closing the whole thing out as you claim is the only way? The account that has my twitch has a dead yt channel, dead as in non existent/deleted, on it. How would I remove that dead yt channel?
You can't. Without deleting the Twitch account linked to it, there is no way to remove it.
Okay then what's the harm of having both accounts closed so I can start fresh?
What I mean is, the account with my Twitch and the separate account with my YT. If both those are closed, can I just make a new account to link both so there's no dead channel linked in the merge?
Huh? I saw something was written then it disappeared.
Nothing of importance
Though there was a prewritten response, but the skinny of it is that all your overlays and previously set up commands will be gone. It's starting fresh. If you want to go that route, you could, but there is no harm in having that dead channel linked to your account other than aesthetics
I'm okay with resetting up overlays and commands. Is it complicated to close an account? The way your trying to make me keep the dead channel is implying to me that it is. Why can't this be simple. I don't want a dead channel linked regardless.
If you're absolutely sure about closing your account, you can click the Close My Account button at https://streamelements.com/dashboard/account/security. Please note that the deletion process is not automatic, but instead submits a request to the developers to delete the account on your behalf. Therefore, it can take a few days before your account is deleted.
BUT
Since yours doesn't have an email,
get the JWT, email us and we can take it from there
What if after a few days it doesn't get deleted?
Let us know.
Okay so where's the contact email?
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Email sent. I hope it doesn't get merged anyway. I tried to make it clear what I was requesting, but your form didn't give me enough room. In the meantime, I guess I can't stream until this gets sorted. I don't understand why closing accounts can't be automatic- it's 2023 after all.
Thank you anyway for your help.
You'd have to have provided both JWT to merge it as they aren't connected anywhere.
I did. That's why I ran out of room. I get that you guys get a lot of silly requests for help, but I feel like I'm being treated like I'm stupid here. I did provide both JWTs for each account.
hi, am unable to use alerts overlay on my obs even after doing everything correct when i click on emulate am unable to see the overlay on my obs preview screen please help
@high mural ⤵️
OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
ty so much i literally spent alot of time on it.
Hi, when I try to add my youtube channel it says its already claimed. I use Mercury as well could that cause the conflict?
@narrow tangle ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
Does anyone have any issues with your stream having to buffer all the time or it is choppy??
I do not know what other account has it, I tried all my logins.
Hello Streamelements support team,
hope you all are doing well. I wanted to ask is it possible that I can un-merge my 2 accounts (YT & FB).
There is no way to unmerge two accounts. The only way is to close your accounts which will delete everything from all merged accounts.
To clear it more for example if I delete my FB account all my overlay data in YT account will also be deleted?
Yes
Alright, thanks.
Thanks for your response. Here is my Account ID: 5e689ce9e89097764861a9df
Thanks for your help
@stable marsh ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
alright, don't know where to put this exactly, but I'm getting a message to verify bank details with a bank statement. But banks around here don't do physical bank statements anymore.... now what?
@winter ravine ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
aigh thanks
and something went wrong trying to send a message
seriously tho, the same message the entire time "oops something went wrong, please try again soon"
@winter ravine ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Do those steps but don't do the Sponsorship portion
Hey all, I'm not sure if this is possible or already created, but I figured I'd ask here. StreamElements Chatbot has a command that can show you the current elapsed time during your stream, but I'm looking to write that time that StreamElements posts to a file. Is there any easy way to do that with StreamElements? I've been looking at SAMMI, which I know CAN do that, but it's honestly out of what I feel like I'll be able to figure out.
A little context on this, I'm looking to have my chat make timestamps for me for funny/cool moments during streams so I can make clips after the fact. It's hard to manually do it myself while playing/interacting with everybody, so I figured a command that everybody else has access to would be a great way of doing it.
Also, this will be for YouTube streams specifically if that matters at all.
Had this today, second time I've had it.
[obs-browser: 'Overlay Live'] Error: [Report Only] Refused to connect to 'https://api.streamelements.com/heartbeat' because it violates the following Content Security Policy directive: "connect-src 'none'".
so recently i switched from streaming on twitch to youtube. the issue im currently having is my se activity feed is only showing donations from twitch. I have had a few friends sub to my youtube to see if i could see when people would sub in my activity feed pop out that is in obs studio and i could not. does anyone know how to go about fixing this issue so i may be able to thank new subs?
In a browser, go to your Streamelements page and make sure you are logged into YouTube. Click on Activity Feed and then click the "pop out" button. In the pop out window copy the link.
In OBS go to DOCKS and click "custom browser docks", name the dock anything you want in the first panel and paste the link into the second. Click apply and you should have it.
Hi there i logged in with my youtube account added the chat bot and everything but i dont get my information on the dashboard and overlays are not working.
I have tried this method. Still same thing is happening
Hi there! I have an Issue with Gifted Memberships alerts. StreamElement perform the alert twice for the same Member when the membership is gifted. This is very annoying for the viewer because if someone gift 10 memberships, they get 20 alerts in the screen. I need to know if there is any way to perform a single alert to thank the gifts, or if not, I need a way that makes this 10 new members show a single alert each, not 2.
May someone help me with this?
ahoj nemuze mi nekdo poradit . platba se pay mi pise ze nemam narok ze nemam 100 sledujicich ale aj mam vic sledujicich
Is it possible to see the BetterTTV Emotes in the Chatbox? Because BetterTTV has a YouTube integration which allows you to use it on YT too. Unfortunately I can’t find a way to let it show them
Reposting this
[obs-browser: 'Overlay Live'] Error: [Report Only] Refused to connect to 'https://api.streamelements.com/heartbeat' because it violates the following Content Security Policy directive: "connect-src 'none'".
#🇨🇿︱czech
Hey, so I added my youtube account to my twitch steamelements account, and now the name shows up in streamelements as se-888237, any way to fix this?
@daring zephyr ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
the chat widget isn't actually displaying chat (i've connected to my yt account and have made the bot a moderator)
Was the stream public and listed? if not, the chat overlay will not work
so the stream cant be unlisted?
that's probably the issue
Public or no work.
This also includes members only.
the chat overlay?
like
live chat widget
this thingy
do i have to buy a membership to use it?
No. I was speaking regarding the working bit in general and that member only falls under not working.
ohh sorry
Hi for some reason the chat is always not showing the last/ most recent messages. i have to keep refreshing in OBS
anyone know why?
Hello
Where can I ask about Mercury ?
Got some issues since last night that seem to persist on my account
Oh never mind. Just fixed itself 😄
I tried to login and https://obs.streamelements.com/welcome/login just showed blank.
any way to fix it?
Hey I would like to ask how I can be on the cover page of stream elements I promote the platforms in my stream everyday as well
My widget data is updating on YouTube. I got a follower, however my follower goal progress didn't increase
How do you test the chat commands offline?
You can't.
Hi, i'm just starting to setup my stream on Youtube, i am using the Japan Traditional Ink Overlay, but my subscriber alert is not active. It's there when I emulate on the stream elements, but when I tried to subscribe, the alert is not there. Any tips?
Is it possible to see BetterTTV Emotes in the YT Chat Box? Because it isn’t working for me
Subscribe alerts will only work it the person that subscribe has the option that you can see to who he subbed is on. Also it can take a while, that’s a problem with YouTube and that’s normal
@balmy whale not added yet unfortunately.
Oh ok 🥲 because it’s kinda weird if people write random text in the chat box
Welcome to vanilla twitch chatters 
Is it possible to code some CSS or something else, that replaces text with an image? So you can let replace your BetterTTV Emoji text with the real emoji
The question is do you really wanna go that route?
If there isn’t any other way yes 😅
YT coding isn't really touched here as most users are on the twitch side so figuring it out is a "good luck" kind of thing.
Some friends of me are really good at coding, I think I’ll ask them if they have any idea to let that work. The thing is I started with YouTube and some day I decided to try streaming and I don’t wanna switch to Twitch.
In that case here's this https://github.com/StreamElements/widgets/tree/master/CustomChat
What’s that?
What they'd need to work with since you can't really nativle do it via the default widget.
ok
Thanks for your help @main vector
Hopefully it will work :)
Hi there. So clearly I'm missing something obvious, but I can't see any loyalty store or settings to set up loyalty system on my dashboard. Every help article I find references the loyalty section on my dashboard. There is no such section on my dashboard. What am I missing here?
@sweet frost nothing. Twitch only ATM.
wow. ok. guess it's back to streamlabs. I hate streamlabs. this is a massive thing to not have for YouTube. kinda blown away at this.
is there an ETA on the loyalty system for YouTube?
Unfortunately no.
Is there any way to get a command variable for userID? https://streamelements.com/dashboard/bot/command-variables
There is display name, but if there are two people with the same name, it could lead to the wrong person
or, does the tipUsername StreamElements provide to streamer.bot a unique identifier?
(can't link their wiki because bot yeets it)
I want to add users who donate / tip to a special 'group' which gives them access to more commands
However, if two people are named 'Bob' and one donates, it might add the wrong Bob to the group
What do the Global cooldown and User cooldown do for custom commands, and are they configurable?
User cooldown is only for particular user
And global cooldown is for everyone in ur chat ,
Hello, my yt memberships aren't showing at all on streamelements, but everything else works correctly (like superchats or yt subscriptions), does anyone know the problem?
Not sure this is really an option but #dev-chat would be a better place to ask
(Flipped from twitch to youtube help desk, as it belongs here and not there)
Hello, I have a question, if I may. I believe I have screwed up.
I have realized that I can integrate my Youtube channel into my Twitch login so that I can flip my overlay to the Youtube channel and have everything nice and organized under one roof. Unfortunately, a couple weeks ago, I logged in and created an account from the home page "Connect with" and when asked to add the channel I get a message saying "This channel is already claimed"
Looking around after, I have confirmed that I am not already connected, and probably accidentally made a separate account for youtube (Which makes sense with everything I had to enter the first time I did it) Is there a way to flip that?
The easy answer in my head is to close the youtube account. However, If I go into my youtube account and close it, will it close my Twitch as well, or am I safe to just close the youtube and add my channel to the Twitch account afterwards?
My only fear is that everything is under "Rashern" and hitting login gives me the options all in one, so I thought it safer to check.
Hey guys, Im new to stream elements. For some reason, my account still says my YouTube Channels old name. It also doesnt show my current subscriber count. Can anyone help me here?
@dim river ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Contact us with your account id, the old name and the new name
@simple salmon ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
Thanks, will this also help with my subscriber count?
Also, where do i get my account id?
@dim river ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
@dim river ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
I tried setting a custom command to the "Subscriber" user level. During my last live stream, it appeared that the command wasn't working for subscribers, but it did work for one of my moderators.
I have verified that the subscribers that tried using the custom command are subscribers. Is this a bug?
I have had an issue with Streamelements overlays not working on elgato game capture on Mac running macOS Ventura (updating to current version now)? Is there any work around on this?
Hi. I've decided to move from Twitch to YouTube and I was wondering, is it possible to stream privately? When I was on Twitch, I had a chance to test the commands offline and now that I try to do that on YouTube, I always go live the way that everyone can see. I would like to test things before going live. Also I got the streamelements Live update to my OBS today and I can't stream private at all. I would also like to test the alerts in private stream so that everything works before going live.
TLDR: How can I test alerts and chat commands before going live (I use OBS and got S.E Live thingi on it today) Thank you for your help :))
You can't unfortunately. Our bot can only function in "public and live" streams. Any other type will not work with the bot.
So live stream set uppin' it is :DD
Hello
Is there a way I can combine my Twitch and YouTube Overlays -
I Multicast to both using Restream but.
Only the overlay I am logged into OBS with works, forcing me to loose Alerts from the other channel
or am I doing something wrong.
Option
Set your YouTube stream to Unlisted - Only people with the link ( or bots will know - My bot would post)
You can test your chat and overlays etc in Unlisted.
(extra)
I use restream to multicast to both YouTube and twitch at the same time
- it can be told to turn off either or both streams and then - ONLY you can watch your stream on restream page.
I would do that but S.E.Live doesn't seem to let me do that :// It goes straight to live and it seems that it doesn't even use the settings I've put up on YouTube
Do it in YouTube not SE.
When you set up your stream in youtube go to visibility in the options
- set Visibility to unlisted when you test.
What I do - .
- On your YouTube studio page you have 3 tabs.
*Stream ( I have this set to unlisted with a tittle an description testing)
*Webcam - I dont use
*Manage - I schedule my livestreams ahead of time so this is my main way to set up for live
If you need help - let me know
you can change the visibility of a video at any time - before - during and after
Regardless of that what they were wanting to do is not possible with streamelements.
Anything streamwise must be done publicly and nothing else.
They say - "I had a chance to test the commands offline and now that I try to do that on YouTube,"
Commands can be tested in unlisted - thats how I do it.
Or maybe I misunderstand the issue
The bot only functions with public streams. Any other kind wont work period.
Hey SE!
YouTube has added their own set of emotes (emojis). I have a SE's chat overlay for YouTube and for some reason, those emotes show up as :good_luck: instead of the rendered emote.
So I just wanted to know, if there's something wrong with my setup, or SE has not added support for them yet.
How do I get streamelements to update my YouTube name on the dashboard? I've signed out and back in with the new name on the same account, but it continues to show the old one.
@coarse marsh ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
@stable laurel ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Include your account ID, The Old and New username in the ticket.
OK
completed. thanks for the direction
Plz can someone help me yesterday I set up mercury and it was all normal and today its saying this but YouTube studio isnt agreeing because this is way more than what it says im very confused
Are custom commands case sensitive?
Hello, Streamelemts does not respond to incoming subscriptions, members, etc.
But the bot is in the chat, the chat commands also work.
Just no allerts.
The activity feed is also empty.
@strange wren ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
@blissful axle ⤵️
To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
Okay, so for years my chatbox in streamlabs has been laggy in YouTube. I fixed it a long time ago by removing all comment restrictions on YouTube and this seemed to fix it, but the issue has returned since I started streaming again last year. The chat starts fine, then freezes, then spits out all the chat during the freeze in 1 sec. It's basically useless. I've done everything from deleting, redoing, refreshing, and testing. Restrictions are still off for all chat on my Youtube and the box is checked to not filter live-stream chat. I've tested this with Twitch and Youtube at the same time and Twitch comments come through as intended, but YouTube lags. Is this a known issue? Is there a fix? I have an example if needed. Thank you!
Any idea when we can expect to see points/loyalty on YouTube?
@SE.Support <@&364840891023622144>
Hello, I am new here, and I apologize ahead of time, if this has been asked/answered...
I first set up StreamElements a while back for YouTube streaming, then got pulled away into moving. So, now I am back to learning how to stream, but I think my StreamElements page is messed up.
I get a user name of "se-7005004", rather than the "Caladron" I would expect (to match my YouTube channel name).
Also, the command variables for the chatbot don't appear to show up in the chatbot output. So, like the tipping string that is put out for the "!tip" command doesn't contain the variables and gives a 404 error.
Any ideas what I need to do, to fix all this?
Hi, I've been trying to setup youtube member event alerts for gifts or community gifts and i cant seem to find a way to do it the only option there is for something like that is the member alert on the overlay settings page, but that makes the alert the same for all of the member event stuff like people becoming members to them gifting to others, is there a way to have two member alerts one for regular members and one for when they gift?
Well, I sort of figured out a work-around on my own. Thanks for the...uh, help. It's complicated, but if you are set up for both twitch and youtube, run an unlisted youtube and type in the twitch chatbox. This will make the YouTube chat flow freely. If it gets stuck again, simply chat in the Twitch chat. Another solution would be to stream to both platforms, but someone would need to also be chatting on Twitch. You're welcome! Hopefully stream elements wakes up one day (been the same crappy program for 5 years now) and fixes this shit.
aye, is it possible to use 2 different colors on one widget?
Hello, I'm having some issues getting the chatbot connected to youtube chat. If I click "join channel" on the streamelements dashboard it will say "successfully joined your channel, and it will greet the chat, but it still shows as not connected in the dashboard, if I click join channel again, it will then act like it's joined the channel yet it will say it failed at the bottom of the screen. None of the commands work when the bot is showing as connected in the dashboard. I've made the bot a moderator and all that, so not really sure where I should look next.
Hi, i added chat overlay to obs but i cant see messages on livestream, only black square.