#helpdesk-youtube

1 messages · Page 4 of 1

royal maple
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Hmm, weird I see the bot joining, StreamElements bot Running. I am in Live Chat now, and the stream is in Public, which was not case before, but commands are not working

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Nevermind, took a few minutes for it to start using commands. But they are coming up niow

upper yarrow
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I dont get audio fom game or from my own mic help!!

daring garden
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Hello. So please help me . My overlays and alerts work on OBS and for the webside for the test but ... In real time on the stream not working. Yesterday and today i have new subs , but no display this . Iam so lost please help me . Please help me . Maybe i have a bad settings on the OBS but Stream elements but Youtube . Please help . Sorry for my english 😕

daring sealBOT
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@daring garden ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

worldly void
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hey I'm having trouble getting any of the streamelements commands to work in my chat

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@gusty gazelle can you help me?

daring sealBOT
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@worldly void ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
worldly void
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i have done all of those and still am live now stream is on public i added SE as a mod and have chat on live chat and am still not getting anything from streamelements in chat

solid jay
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Did those steps. I have the bot in chat.. sometimes it works, and in many times it wont't. Its very random. SE Twitter support said its a known ittue. Not sure if there is an update on it.

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im referring to commands not working 50% of the time.

worldly void
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yea im not even seeing SE in the participants list either

solid jay
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because mine 'is entering' the strream.. but just doesnt respond

worldly void
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where do i check to see if its running in chat?

solid jay
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after about 60 seconds is says so in chat

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something in lines of "Streamalements bot is running"

worldly void
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yea im getting nothing along the terms of streamelements being in chat at all

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not in participants or any message saying its in chat

solid jay
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hmm annoying

worldly void
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yea i was having the same problem with NB but it was bc i had stream as unlisted and that got solved immediately

solid jay
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when you look at the 'moderators' field

gusty gazelle
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@solid jay @worldly void Make sure you have the following permission granted for StreamElements

Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you

solid jay
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and approved users

worldly void
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ok i did part channel and rejoined channel now its saying its running

solid jay
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do you actually see the streamelements account and icon

worldly void
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and now commands are working

solid jay
worldly void
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i can now end my stream finally since i know they both work for what i need them for

daring garden
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so ty for help .. its run 🙂

solid jay
worldly void
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ok yep there it is with commands not working like u said lmao

daring garden
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man .. how i stop this video in overlay .. f...ck me 😄

daring sealBOT
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@daring garden ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

gusty gazelle
solid jay
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im not sure where to set the permissions for the streamelements user though.

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added the users as mod etc.

worldly void
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um new issue

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the tips link brought me to a 404 page

solid jay
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the permissions seems to be set correctly... the commands still seem unstable for me. Sometimes they work, many times they wont. The bot simply ignores us, even though it says it entered chat. Oh well...

worldly void
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oh well imma just rework my current description and just put the link for donations there

little bramble
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I'm still having issues and past solutions haven't helped. I've uninstalled/reinstalled both Se.live and OBS Studio. Whenever I try to go live after reconnecting to my account, it just gives me a blank box and nothing populates:

iron cradle
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I am completely unable to log in with my Youtube account. I have never used this service with my Youtube account, but I tried "Sign Up" and "Login". Both resulted in going back to the main page with an error code in the URL.

hushed ibex
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Hey I have a few streamers I am helping with transitioning and co-stream from Twitch to YouTube. When I go into their cloud to retrieve previous sounds, gifs/images, and videos there are none that transfer from one side of twitch streamelements to YouTube streamelements. Is there a way to download the items from the cloud or transfer them over so I can use them for YouTube also?

scenic frost
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Where do I go to get support with recordings

mighty quarry
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seems the user command variable is broken

dim inlet
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day 123 of asking any updates on when the bot is getting fixed? ResidentSleeper

solid jay
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Yeah... its hard to repost the question since you have to go through all the basic 4 steps explanations first to get to the point

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Here goes nothing: SE is set as a MOD and Approved users in YT settings. On the permissions page it shows that SE can manage my account, watch my account, watch member list, and manage my videos, The bot DOES say it is running at the start of the live (not unlisted) stream... but in 50% of the cases it doesnt respond to (custom) commands. Its completely random. On twitter ive been told by SE that its a known issue, and I gave them my account ID for data. But I havent heard any updates on it. Is there any news @daring seal ?

obtuse kiln
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Anyone have some nice widget recommendations for YT? I am looking to make things interesting (or more interesting) on stream

versed tangle
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I am having a issue signing into youtube with streamelements when i try to sign in i just get error messages is there any issues with streamelements and youtube at the moment?

solid jay
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Got this response in my DMs, have to try it later (might help others)

Hi,

Thank you for the provided ID. So the bot behaves strange on YouTube and seems to get disconnected after a random timeframe.
Can you try this?
Visit this page: myaccount. google. com/ permissions
Log in with your YouTube channel (not Google, has to be the correct YouTube channel).
Then remove the permissions for StreamElements and relog into StreamElements after that with the affected YouTube channel.

This will restore the connection and should fix the issue.

Best regards,
Thomas

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remove the spaces in the url...

versed tangle
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So when i try to sign in with streamelements i get this message:

solid jay
versed tangle
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When i am in OBS live i have to sign in

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to see my chat etc

solid jay
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But this is a login screen of google? And you are trying to log in as stream elements?

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that seems weird

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but maybe I dont know what the screen before was

versed tangle
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I have to log into obs but it comes up with the google sign in

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then when i try sign in with my login details this is the error message i get

solid jay
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thats annying... I dont know this issue

versed tangle
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😦

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yeah i don't know what's going on i literally tried everything unless there is a issue with SE and youtube 🤷‍♂️

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Any help would be appreciated

fading tundra
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Anyone have recommendations for how to set up the chatbot for YouTube?

daring sealBOT
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@fading tundra ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
gusty gazelle
versed tangle
craggy tendon
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Hey, so I noticed when streaming on YT. The alerts are not working, everything is set up correctly on obs like I would on twitch. When I check it on SE overlay and obs it works, when someone subscribes to my youtube the alert doesn't go off.

daring sealBOT
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@craggy tendon ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

craggy tendon
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Thanks!

safe gate
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I have a brand YT account and while I can log into the account on SE it no longer shows YT chat on stream

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lmao I'll just give up and use streamlabs for now

old rock
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so why does my profile page show as an SE-# and not my youtube handle?

tranquil nymph
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Im trying to add a youtube channel to my SE account but its already claimed on my old youtube SE account. How do i switch it to the new one?

daring sealBOT
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@safe gate ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
gusty gazelle
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@old rock @amber lynx make sure that you gave permissions to StreamElements and that you have the account set to public.

Since it has already linked your account, you'll need to contact support in order to have them adjust your name.

daring sealBOT
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@amber lynx ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

amber lynx
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Ahhh, ive already filled out a ticket but thanks tho!!

proud vale
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not sure if this is where I post this question. Is there a way to unlink my youtube account or change the name of it because it is pulling the wrong name and all links associated with my youtube account has the wrong name in the url links like the tipping link.

safe gate
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Still annoys me that if you log out in the OBS chat thingy you can't login unless a stream is live and then that window is useless until the next stream

ivory gate
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Hello i have 281 subs and im from poland but i dont have acces to SE.Pay 😦 My chanel name: okosinski

tiny mural
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My youtube name isnt showing up on streamelements channels page, its just two letters (SE) and numbers. Alerts and chatbot don't work during stream.

proud vale
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not sure if this is where I post this question. Is there a way to unlink my youtube account or change the name of it because it is pulling the wrong name and all links associated with my youtube account has the wrong name in the url links like the tipping link.

open root
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For the last few weeks, I've been having a problem with StreamElements not showing my YT subscribers in the activity feed.
I haven't touched any of the settings that would have affected it.
To top it off, Streamlabs has no problem showing them, which sucks because I'd like to keep all my stuff under 1 roof (StreamElements).

daring sealBOT
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@open root ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

lucid ibex
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Hello, I want to ask if I can connect my credit card method and payment too

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with credit card

open root
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The part about subscriptions being public and private should be null, since Streamlabs is able to show my subscriptions in it's activity feed.

open root
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Any ideas, or potential solutions?

versed tangle
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hi everyone--brand new to SE. i connected my youtube account, but it shows my channel ID and tipping page like SE-#######, instead of my username, handle, etc. also the email line is blank. twitch filled in my twitch name and email here. is there a way to get my username to match what's on youtube?

delicate monolith
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Does anyone why my owner name is SE-1758955 instead of my channel name?

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it appears in the tipping page so it doesnt look good

naive aurora
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So, I just got started with StreamElements, and I realized that both the activity feed and chat box overlay are not working in obs. I was testing them in a public stream, with my subscriptions public.. Has anyone else run into this problem? Can anyone help me?

versed tangle
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not only can o not message support on the youtube part of my account i can't see sponsorships because there all blank

obtuse warren
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Hi,
I'm not able to make my youtube chat works with streamelements. I have no chat at all. It works with streamlabs... Sage
Is just me?

mighty quarry
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There's no loyalty points or store items with the chat bot either and the commands page are mostly missing

violet kestrel
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Hello my top super chatter data was properly showing on my overlay but now it says “no data”. I also can’t seem to see any data in my dashboard from over a month ago. Please assist

delicate monolith
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I can't even start streaming because it seems like SE:live is looking for my channel with its old name

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i feel like my issues is related to being a brand account

manic matrix
obtuse warren
# wispy marsh i have the same problem 😢

It's really hard to undersrand. I'm still searching a solution, but ut seems that Streamlabs is getting the wrong chat url.
I read something about scheduled streams... But I don't have any...

I hope someone help us! 🤞

wispy marsh
halcyon talon
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what happen to the OBS nvidia NVENC NEW i see that it is not there... did they take it away

main vector
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If you still see nvenc that's it. It was merely renamed.

slow herald
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Hi I need help.. Why I can't invite the bot

unborn dust
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Hey guys, for some reason even though am connected using my YT account, am not able to see the activity feed for my channel, instead, it's asking me to login on my twitch account, is it normal?

solid jay
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I really want to use the streamelement bot.. but ive been reaching out to support since early this month, and I just can't seem to get this bot to work. I have bot as a mod, the permissions are all fine, I diconnected and reconnected the whole thing, but the end result remains the same..... the bot enters chat pretty much at the start, but just wont respond 5/10 times. I have to look for alternatives I suppose.

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to clarify: commands work randomly... about 50% of the time

delicate monolith
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was actually looking forward from moving to obs from streamlabs but im having so many issues with no solution

solid jay
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I switched recently.. I think Streamelement for the overlays and a native bot on my pc will be the solution for me

delicate monolith
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I have so many issues I cant even start streaming with SE.live on

solid jay
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issues with just the bot?

delicate monolith
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nope. For one, the username im getting is like SE and random numbers and its showing up everywhere.

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Streamelements also seems to be looking at the old name of my channel thats why it cant get permissions to stream

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i havent even reach the part where I setup bot yet

solid jay
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Ahh annoying. Im gonna take SE advice via twitter:

Hi,

At the moment we are not 100% sure what the bot is doing. In general it is working as expected but some weird stuff is happening. I can't provide more information while we look for the issue, as a workaround I can suggest Nightbot for the time being. ^Cryo

delicate monolith
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so ill probably stick to streamlabs for now

arctic girder
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If i have multiple stream the streamelements chat box will pick up which exact live stream's chat,, If i have more than 1 event created. today my chat was working and then next stream it stopped

stark fossil
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My alert box is not working in my live stream. However, it does work and shows on my OBS when I test it with the StreamElements. Where can I find help for this issue?

old rock
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the chat widget isnto loading it just says its looking for me to go live. but i am live.

old rock
delicate monolith
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For the youtube chat there is a solution video i found, but I can't even post the link here apparently

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but to summarize you make a custom dock using the url of your live chat

glacial shadow
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Question for an expert - I'm switching my whole stream from Twitch to Youtube. Is there any means to export user data base from my Twitch bot to the Youtube bot? Then use the rename command to match their youtube name?

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or do I have to start it all from scratch - same question but from a commands perspective

dry nova
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Has anyone else had issues with member alerts not showing up properly? When someone becomes a member for the first time it works fine for me but if they renew their membership the alert doesn't play even though it shows up fine in the chat

gusty gazelle
# glacial shadow Question for an expert - I'm switching my whole stream from Twitch to Youtube. I...

https://github.com/jctrvlr/streamelements-copy-commands <- there is this, but it's not an official tool. It'll export and import your commands. Make sure that your accounts are merged

GitHub

Copy bot commands from one stream elements account to another --- My usecase Twitch to Youtube - GitHub - jctrvlr/streamelements-copy-commands: Copy bot commands from one stream elements account to...

daring sealBOT
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@violet kestrel ⤵️

To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

gusty gazelle
violet kestrel
gusty gazelle
# violet kestrel That just reset all my data I was trying to get my top superchat from the past t...

So that is session data. You can input it as you wish. if you goto the "settings" section under Session Data, you will see an option that resets it automatically after each stream.

If that is checked, it will erase the data and you will have to manually input for some values.

If the aggregated data is not correct, navigate to Activity Feed > reset Session > logout > log back in. That will populate the new numbers for that section

violet kestrel
dry nova
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Also for some reason these membership alerts all have messages enabled even though there isn't a button to enable/disable them for memberships. I can't edit the secondary text either, just the main text

slim cargo
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If I created my streamelements with my YouTube can I connect my twitch so that the chat commands work on twitch?

hexed valve
vital imp
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hello for me somewhy bot and obs is stuk and i don't know what to do can I send a picture here ?

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and my regular obs chat is working but not the streamelements

maiden pumice
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Now my stream isnt streaming over to youtube always worked fine till recent update other than the known about alert issue

tacit cipher
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SE.Pay is not available due to region constraint or channel size. i ahvae 13k sub and i cant wtf

tacit cipher
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help??

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staff

shrewd yarrow
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Hello I got an email about a pending paid sponsorship with hello fresh I could do from stream elements but when I click get started and it takes me to the stream elements page it just loads. It’s just a spinning circle and nothing loads up

daring sealBOT
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@tacit cipher ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

nova wagon
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bot showed it joined but refuses to work...

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im live and its public

dusk canopy
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hey i tried adding chat bubbles overlay for my chat and youtube wont let me see or type a test message to see if it works or not. I used the how to add an overlay as well as doing everything the stream elements and creator said to do. I wont show up.

nova wagon
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Now finnaly the bot works now just chat overlay refuses to work...

amber lynx
dusk canopy
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Oh so it should work because I was wondering how it is linked to my YouTube

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@amber lynx

amber lynx
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yeah

daring sealBOT
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@nova wagon ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
nova wagon
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yeh did that still bugging out

gusty gazelle
# nova wagon yeh did that still bugging out

Double check your permissions for StreamElements (https://myaccount.google.com/permissions) and make sure that they have the following:

Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you

Also, the chat overlay and the bot will not work if the stream is not public and listed.

nova wagon
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i tthink its okay.
as for the overlay i had to refersh the overlay in my browser source several times inthe middle ofthe stream to get it to work.

daring sealBOT
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@nova wagon ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

gusty gazelle
nova wagon
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ok gonna try that next time.
also i have to ask do i need to wait till the bot says itsrunning to make it work?
cuzas far i cansee it may y take up to several minutes till it works vs twitch is like less than 30 sec

gusty gazelle
devout loom
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I need help. For some reason. The bot will only respond to one of my commands that I put for the bot. Why is that?

daring sealBOT
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@devout loom ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
devout loom
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How is this going to help?

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I did exactly what the instructions told me to do and that's my only problem.

gusty gazelle
# devout loom I did exactly what the instructions told me to do and that's my only problem.

Double check your permissions for StreamElements (https://myaccount.google.com/permissions) and make sure that they have the following:

Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you

sage frost
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Hey, I'm currently having problems with my OBS not showing my activity and my chat, the stream works fine but I found those docks to be useful so I didn't have to switch tabs every two seconds. The activity tab shows that there's no activity even when I'm streaming which I stream to YouTube. And the chat dock just show a purple page, doesn't even do what it use to do when I would normally get into OBS. I've tried reloading the docks to no success and searched all over the internet with no success. What is going on and how do I fix this.

lucid willow
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hey, i am not able to see any alerts while streaming, nor any bot commands are working properly, can someone help me setting up things ?

proven sage
near stag
proven sage
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also thanks for helping

daring sealBOT
proven sage
near stag
lucid willow
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Can anyone help with the setup of stream elements

vapid ibex
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Is there a tutorial on transfering all my overlays and alerts from Twitch to YouTube? I duplicated them to YT with no problem but I don't see anything about them using YouTube instead of Twitch

worthy jasper
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Hi

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I've been using SE while on my Twitch stream, i recently switched to Youtube, but when i tried to setup everything into OBS i can't get the bot to work...

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I'm not getting the "streamelementsbot" chat status anymore

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It used to popup all the time whenever i started a stream, but now it doesn't

worthy jasper
gusty gazelle
# worthy jasper I've been using SE while on my Twitch stream, i recently switched to Youtube, bu...

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
worthy jasper
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i can't copy paste that link into the mod filter manager "thingy"

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I got these two guys in

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I'm pretty sure everything is setup as instructed... I've tried the whole evening...

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Even the timed messages isn't getting pushed through... 😒

gusty gazelle
worthy jasper
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Public listed yes

#

I'm live as i test this

gusty gazelle
# worthy jasper Public listed yes

Head to https://myaccount.google.com/permissions

make sure that StreamElements has the following permissions:

Manage your YouTube videos - Live streams on YT are essentially videos being uploaded as you stream. Our bot needs this to join said streams/videos and moderate the chat.
View your YouTube account - so we are able to gather new subs, super chats, etc.
Manage your YouTube account - not sure what this should be, but I assume its just a general connection thing
View your email addresses - so that we can send you stream reports and have a point of contact if we need to contact you

Also make sure that you have made your profile public

worthy jasper
#

it says here that you have access...

#

This is a brand account, without an direct email. The email is bound to my private account and this brand account is a sub account under my main private account...

vapid ibex
#

How the hell do you set up chat? I have an overlat but it sees nothing in chat

worthy jasper
#

Something happend 😮 Looks like the bot is working now... Did you do anything?

gusty gazelle
gusty gazelle
# vapid ibex How the hell do you set up chat? I have an overlat but it sees nothing in chat

The chat will only display if the stream is public and listed.

Also, To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

vapid ibex
vapid ibex
#

Then how am I supposed to test it?

gusty gazelle
vapid ibex
#

man I wish Twitch wasn't such a dumpster fire now

worthy jasper
#

Yey****

vapid ibex
#

I'm trying to swap over to YT

worthy jasper
#

😛

gusty gazelle
vapid ibex
#

well crap that isn't working either'

gusty gazelle
vapid ibex
#

it works in the SE preview

gusty gazelle
vapid ibex
#

but it isn't showing in the OBS browser source

covert hatch
#

Hey hey, I have a problem with setting up donations on SE. I have my youtube channel connected. The message says: "SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature". I'm a small streamer from Poland, 1635 subscribers, and I read a lot that SE is available in my country, etc. What should I do?

blissful dome
#

_ _

🔥 Error with StreamElements Browser sources

These error messages only appear with StreamElements Browser sources.

Only when the browser source is deleted, then the error message is gone, but I need the browser sources.

Error examples below

[obs-browser: '🧲 S T A R T → A P E X T I T L E S H A P E A N I M A T I O N'] Error: [Report Only] Refused to evaluate a string as JavaScript because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'none'".

[obs-browser: '🧲 B R B → A P E X - A L P H A'] Error: [Report Only] Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'none'". Either the 'unsafe-inline' keyword, a hash ('sha256-dCImnf5U50C6/yGGZrNBJ0w5/O+LgHlBid+gCtyw7PI='), or a nonce ('nonce-...') is required to enable inline execution.

[obs-browser: '🧲 B R B → A P E X - A L P H A'] Error: [Report Only] Refused to load the script 'https://streamelements.com/overlay/scripts/vendor.js' because it violates the following Content Security Policy directive: "script-src 'none'". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

🔥 OBS Log file: https://obsproject.com/logs/iSXzL42I9ex0ASqU

_ _

torn plover
#

Help me someone please i beg i made the change from twitch to YouTube very very recently I have set up everything I possible can but for some reason my activity feed keeps syncing up to twitch and no YouTube even though I have everything running thro elements like alerts they work fine tested them they show up on OBS but when some does sub it just doesn't show at all please help

worthy jasper
#

It's like the bot doesn't know that i'm online...

worthy jasper
wise falcon
#

When i try to go live it says check your connection or your youtube server acces

#

Can someone help?

proven sage
#

@near stag sorry for the ping but I accidentally friended you sorry about that I wanted to thank you because my problem was solved I have my username now sorry for ping I know the rules.

grizzled loom
#

Hey everyone! Im in the process of switching from twitch to youtube as a live streamer, but I am unable to login to streamelements through the yourube button. It prompts my google sign in, then floats through another login but then bumps back into the main streamelements page and I am not logged in, it shows the same option of login/signup.

grizzled loom
clever plank
#

I'd like to use steamelements for alerts but it doesn't seem to be connecting to my account. Can I please get some assistance with this issue?

south flame
#

im not getting youtube alerts im getting only subscriber count other than that im not getting any alerts

#

need help

ionic elbow
#

when i refresh its working but not working when i m live I'm not getting youtube alerts im getting only subscriber count other than that im not getting any alerts
need help

meager frost
#

Not sure if this is the tab to ask this, but I joined this discord in hopes to talk to someone who can help me with a promo with an Amazon purchase.

nova obsidian
#

Streamelements sub count doesnt show up

#

says only 5 subs on the dashboared while i gained 40

#

and the chat widget does not work.

#

Can anyone help?

daring sealBOT
#

@nova obsidian ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

muted socket
#

Question: is there a fix to music not autoplaying even if the box is ticked to do so?

meager coral
safe gate
#

I noticed that my chat was going for a premiere instead of the active live stream. This may be related to some people having issues with the chat. I'm honestly going to remove my chat from on screen for other reasons but figured I would mentioned it

#

I am however having an isue with sponorships. I get an email saying that I got a sponorship w/e waiting for me but when I click it goes to a broken page. Prob related to the fact that I have a twitch SE account but I don't see the offer on any of my accounts. It must have broken

gusty gazelle
safe gate
#

Oh I didn't realize that there was only twitch sponorships. That sucks but prob is hard for companies to track if we do our stuff or something? I'll just have to do get sponsors on my own I guess

radiant lichen
#

Is it possible to combine in one dashboard my Twitch and YouTube Streamelements accounts?

kind oyster
#

Hey i need help

#

Any mods on here

daring sealBOT
#

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

radiant lichen
# daring seal

Is it possible to combine in one dashboard my Twitch and YouTube Streamelements accounts?

main vector
#

No

uncut urchin
#

Yo trying to set up streamelements rn and it doesn't seem to be able to see my youtube chat - neither the bot nor the chat box overlay are working

stone grove
#

I've set up Streamelements for my YouTube channel I've made it a moderator but it's still not appearing in my livestreams any help is welcome please thanks

covert hatch
#

Hey hey, I have a problem with setting up donations on SE. I have my youtube channel connected. The message says: "SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature". I'm a small streamer from Poland, 1635 subscribers, and I read a lot that SE is available in my country, etc. What should I do?

tall stone
#

Hello! I’m getting followers while live but My Activity feed isn’t updating which is making me miss those shoutouts I do while live-streaming! How do I fix this?

daring sealBOT
#

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

tall stone
#

So I have no control?

#

Or can’t even change it?

broken pumice
#

I can't seem to get Boxed Chat by Cocahh to show up in OBS. I'm streaming to Twitch. Chat shows up in the Stream Elements overlay page when anyone chats on Twitch but it does not display in OBS.

I've tried changing font colors, tried 1920x1080 resolution, tried smaller resolutions, tried resizing the window.

I followed the instructions here: #helpdesk-youtube message

topaz parrot
#

Hello! Do my on screen alerts work on streamyard? Or is there an additional step to make that happen?

#

They work in obs studio but I haven’t tested streamyard yet

daring sealBOT
#

@topaz parrot ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

gusty gazelle
chilly laurel
#

Hey, I have like 280 subscribers on my YouTube channel. Could I have SE.Pay enabled?

livid ruin
#

my bot in my YT Live not working 😭 subs alert and commands to not working,,,

silk nebula
#

Hi, I don't quite understand how Sponsorships work... I multi-stream on YouTube and Twitch... and I have never had anything show up in the sponsorships section. Is there just nothing available?

analog bay
#

Hey everyone,

Is there a way to merge both Youtube an Twitch Alerts in a single overlay?

vernal estuary
#

My name on the tip page is showing as "SE" - I can't edit this anywhere can I?

neat bolt
#

I just logged into SE and connected to youtube. However, I have 2 channels and it;s connected to my "personal" channel instead of my "business" channel. how can I change which channel it uses?

cedar reef
#

Hello . i facing issue , when i open youtube bot dashboard as a Bot Supervisor , i always got blank white screan , and cant do anything

chilly laurel
#

Nobody’s saying anything here.

vague zenith
#

this overlay thumbnail shows a chat history, but its not in the actual overlay from what I can see
so if its not included, how can i get a chat history thing added to my overlay

gusty gazelle
vague zenith
#

is it only on twitch? cause on my yt live streams i dont see it

gusty gazelle
remote timber
#

Hey guys, I'm sure this has been asked before, but I recently changed my Youtube channel name and SE is still showing my old name in my link and as my username. How do I go about changing it there as well?

#

Couldn't find anything on Google

daring sealBOT
#

@remote timber ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
remote timber
#

Ah, gotcha. Thanks!

chilly laurel
#

Can SE.Pay be enabled on my account? I have 280 subscribers on youtube

north wadi
#

Hi Guys, somehow my chat wont show in the overlays. The StreamElements bot is running. Does someone know how to fix this? When I stream on Twitch its not a problem only when i'm on YouTube.

dire sphinx
#

You have set up overlays for each in Stream elements? one for youtube one for twitch?

north wadi
#

Yeah I did but the chat wont show in the frame I placed. And other stuff like subscribe shows up in an alert. But dont know why the chat wont show up in the chat frame.

dire sphinx
#

did you copy the right link, if you switch forth and back while creating the same overlays and copy position and such it switches to your other account without showing int he foreground, I had to do everything twice because of that

north wadi
#

Yeah the chat frame is in the front, I've made it white just to show.

dire sphinx
#

no, in the overlay creation

north wadi
#

What do you mean exactly? This is the StreamElements overlay editor.

dire sphinx
#

and you are in the youtube section of it?

north wadi
#

Yes

dire sphinx
#

and you have saved it and copied the link as a browser source?

north wadi
#

Jep

dire sphinx
#

and where is your chat not showing?

north wadi
#

It shows up in OBS StreamElements but not in the overlay. Like how it did with other platforms (screenshot)

cloud tulip
#

Hey,
Can someome help me?
My chat on obs/streamelements don't work and just won't show up

#

why is that?

daring sealBOT
#

@chilly laurel ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

gusty gazelle
gusty gazelle
molten delta
#

Hey, hope this is the right place. My OBS isn't showing my activity feed. It's showing my twitch activity feed instead whilst everything else is for youtube like chat and the stream itself. Thoughts?

daring sealBOT
#

@molten delta ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

clever silo
#

Does Youtube live chat need some special setup? I've added some overlays from StreamElements and nothing appears on their chatboxes when I type in my YT live chat.

gusty gazelle
clever silo
gusty gazelle
chilly laurel
cloud tulip
#

thanks

winter schooner
#

Hi guys. I do have a little problem and I hope I'm in the right place....I have a massive delay on my alerts. When someone subscribe the alert is coming on after 10-15 minutes sometimes even longer. Any idea what can I do to change this to be more instant. Thanks

molten delta
teal mauve
#

Does streamelements have a way to show emotes on a YouTube overlay in OBS? I’m not seeing YouTube emotes or BTTV/FFZ/7TV and I’m not getting clear messages if they are integrated in the chat box overlays or not

north wadi
gusty gazelle
daring sealBOT
#

@winter schooner ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

gusty gazelle
jaunty yarrow
#

Hey all i need some help im very new and very stressed lol almost at pulling my hair out level

daring sealBOT
#

@jaunty yarrow ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

jaunty yarrow
#

i bought an overlay and it came with a seperate overlay and a seperate wigets folder, how the heck do i get the wigets into my overlay?

#

im feeling really mentally slow atm

gusty gazelle
jaunty yarrow
#

no they just said to double click the link and itl auto open in stream elements

daring sealBOT
#

@jaunty yarrow ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

jaunty yarrow
#

so my widgets / and the overlay and seperate overlays in stream elements so im quite confused.

main vector
#

Where did you get them from?

jaunty yarrow
#

nerdordie

#

first time using a purchased overlay normally i would make my own on the player.me page

main vector
#

Ah. Then it should've created an overlay in your library.

jaunty yarrow
#

it did

gusty gazelle
jaunty yarrow
#

it also created a seperate overlay called "widgets"

#

and those widgets i want to use in the main overlay

gusty gazelle
#

So add 2 browser sources

#

OR

main vector
#

Which pack did you get?

jaunty yarrow
#

Vibrance @main vector

main vector
#

1 sec

#

Could you screenshot the files you click to "install" the overlays?

jaunty yarrow
#

yes

main vector
#

That exactly is what I thought.

jaunty yarrow
#

am i being stupid?

main vector
#

Nope.

#

Just got given 2 things instead of one.

jaunty yarrow
#

so multiple browsers needed?

main vector
#

Needed? No.

#

But easiest option if you don't wanna do anything else.

gusty gazelle
# jaunty yarrow so multiple browsers needed?

The alternative is that you duplicate the assets into one overlay. It's relatively easy to do this.

Navigate to the My Overlays sections, Click edit on one of the two overlays, then select the layer you wish to duplicate (SHIFT+Click if multiple layers are desired). Click the Third Icon (the two papers) and click "other overlays" Find the other NoD overlay and then submit.

TADA the assets are together in one 🙂

jaunty yarrow
#

i will try that 😄

#

@gusty gazelle I'd kiss you that worked so well

#

we dont stream for money we do it, cause we wanna share our funny memories and shit on the net, but if your gunna do something might aswell do it properly with a good overlay

jaunty yarrow
#

Last question of the day @gusty gazelle im in the streamelements over lay right now, is there a chat box that is transparent

#

the only options are dark, white, or checker

mint stratus
#

Hello, I'm currently trying to stream on youtube, (the stream key I selected is the YT one) but it's showing my twitch chant and activity feed. I can't seem to find the option to fix it. Any help?

zinc badge
#

i cant log in with youtube to the website any help

eager cradle
#

having some trouble with my alerts, every time i gain a new sub my alert wont pop or update my activity feed the last sub it showed was from nov.08 its currently nov.24 and none of my new subs are shown in feed. any help or tips would be great

elder garden
#

Hey folks, when someone has gifted memberships is it possible to stop the regular membership alert playing immediately after

#

At the moment when someone gifts members, it is followed by single alerts for each individual it is distributed to

gusty gazelle
daring sealBOT
#

@mint stratus ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

gusty gazelle
gusty gazelle
broken pumice
#

It shows up in Stream Elements but not OBS.

gusty gazelle
gusty gazelle
broken pumice
daring sealBOT
#

@broken pumice ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

broken pumice
#

ID 635c8cb863cf4022ec0f131b

gusty gazelle
# broken pumice ID 635c8cb863cf4022ec0f131b
  1. you're asking for help in the Youtube helpdesk, not #helpdesk-twitch .
  2. readd the overlay at 1920x1080 as the resolution. and make sure that other layers are not on top of it. OBS uses a stacking system for the overlays. If one is on top and blocking visibility, it won't show
broken pumice
#

OH NO I'm sorry

cloud tulip
#

How long does it usualy take for the chatbot to get in the chat??

plush helm
#

I have link protection on but I have whitelisted a link that responds to a command with the link but it still doesn't post, any help?

plush helm
#

Fixed it nvbm

daring sealBOT
#

@cloud tulip ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
cloud tulip
#

I have the bot installed and all i just need to know how long it usualy takes for it to get in chat?

swift basin
#

After I make a Banned words group can I cut and paste a list into one box or do I need to add each one individually?

hollow owl
#

why my stream not running in 60 fps

jagged bobcat
#

Excuse me. @chilly laurel and I share a streaming setup. He has well over 200 subscribers on his YouTube channel, and we live in the USA. I don't understand what else needs to be done for SE.Pay to be enabled for us.

This problem has persisted for months.

daring sealBOT
#

@jagged bobcat ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

#

@hollow owl ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

jagged bobcat
#

Okay, it was fixed. Took a direct Email to get it to work.

pale wave
#

Out of sheer curiosity, are loyalty functions on the YT side of things still being worked on?
Namely giveaways, points systems, YT Member merch discount integration, etc?

obsidian marsh
#

So issue I'm running into is all the stream elements fuctionality has quit working over a year ago for me when I rebranded my channel from a username to my real name. it has nothing in the data ect so none of the alerts have worked since the rename. But it still has the data prior to that rebranding

#

Is there anything I can do to fix this myself without having to have them delete the data on my account so I can create a fresh account?

#

I cannot imagine I'm the First person to run into this issue

west shuttle
#

hey so I have used stream elements for a while and I have 1.3 k subs on youtube but it still says I can't get SE-Pay unless I have 100 I don't have ad sense though becuase I have not hit 4000 watch hours because I took a break because of house stuff and family how do I fix this

obsidian marsh
#

How long after deleting my account can I recreate the account?

strong surge
daring sealBOT
echo thistle
#

Im currently un able to stream to my youtube from obs due to these errors and I was wondering how I can fix them. 21:18:48.330: [obs-browser: 'Last Video Plug'] Error: [Report Only] Refused to connect to 'https://api.streamelements.com/kappa/v2/widgets/6270bdba39497b26d32cdb41/youtube-chat?id=KicKGFVDX09yTGRTcnVUTjlLS2dqUHB2bG04dxILUHpEanE0NF96N1U&nextPage=GJaN4eyO0vsCIPmv9Nap0vsC' because it violates the following Content Security Policy directive: "connect-src 'none'".
21:18:48.330: (https://streamelements.com/overlay/scripts/vendor.js:59585)
StreamElements

untold arch
#

hello, i'm having trouble figuring out how to change the name StreamElements gives to my channels when i link them. They appear as se-[set of numbers] and it's really bothering me

hollow owl
solemn bramble
#

Good morning, could anyone help me out with why the chat bot timers randomly stopped working on my youtube ? thank you!

amber lynx
daring sealBOT
#

@solemn bramble ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
gusty gazelle
daring sealBOT
#

@echo thistle ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

echo thistle
gusty gazelle
daring sealBOT
#

@echo thistle ⤵️

  1. Restart OBS
  2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
  3. Stop your stream/recording.
  4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.

radiant fiber
#

where do I ask a question about alerts and multistreams? I found one tutorial but it was in Spanish.

eternal dome
#

Hello i have a question my activity feed stopped updating about 2 weeks ago and hasnt captured recent subs, how do i adjust this so its capturing that data again?

gusty gazelle
daring sealBOT
#

@eternal dome ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

radiant fiber
compact apex
#

i have a question about the yt member live counter

#

right now its only counting my tier 2s and not all of them

#

does it have anything to do with how i priced them on yt?

compact apex
#

ah nvm

#

when you make an overlay and you add sub and member counters does it not show the actual number?

#

nvm this one time it updated xd

#

im so confused

#

nvm its not the same anymore aaaa

shrewd tulip
#

Hi. Why my username is random se-*******? I signed up with youtube account, but i can't change this username.

shrewd tulip
#

Yes it is. I tried to sign up with different youtube channel with different email and there was the same random se-***

daring sealBOT
#

@shrewd tulip ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
compact apex
daring sealBOT
#

@compact apex ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

#

@compact apex ⤵️

If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the Overlay Editor by selecting DATA (next to WIDGETS) > Goals.

compact apex
#

im on yt not twitch if that makes a difference lol

gusty gazelle
compact apex
#

says 13 on the site but 3 on obs

gusty gazelle
gusty gazelle
compact apex
#

ye i saved

daring sealBOT
#

@compact apex ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

compact apex
#

where you make the overlays

#

i pasted the url

#

like this is obs rn

#

this is the site

shrewd tulip
gusty gazelle
# compact apex i pasted the url

make sure you have Shutdown source when not visible and Refresh browser when scene becomes active selected under the preferences for the browser source

compact apex
#

seems to have worked tyty

gusty gazelle
shrewd tulip
dapper kraken
#

Idk if this is the right channel to ask, but is there a way to combine yt and twitch chat into one big chatbox with labels saying where they're from?

gusty gazelle
dapper kraken
#

Ah. Got it. Thx tho.

devout wagon
#

I am trying to figure out how to overlay the text boxes with CSS, as the default text over image/video does not work, or places the text offscreen.

subtle goblet
#

I am currently messing around in the spam filters --> banned words and i have set up 3 phrases but when i am testing with the build in tester it will only catch the first phrase as a banned phrase not if i try with phrase 2 or 3.

is that a known problem ?

gray quail
#

Hi, my chatbot won't join my youtube stream.

daring sealBOT
#

@gray quail ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
harsh dagger
#

Hi Friends, while streaming last night, I received one superchat and one new membership. The superchat appears in the activity feed but the new membership does not. Is there anything with my configuration I may have missed that would prevent memberships from appearing in the activity feed?

robust helm
#

IS there a way to send my chatbot commands for my twitch profile to my youtube profile?

zinc wyvern
#

Hello? can someone help im going nuts over here 😂

#

i cannot FOR THE LIFE OF ME get any alerts to go off on my stream

#

i have spent countless hours settung up custom subscriber alerts and adding them to my OBS for them to simply do nothing unless i manually go make them pop up

ionic wigeon
#

Hopefully quick question, do I have to have tipping to set up free media requests?

#

I just want to set up a simple song cue but can't figure out how to activate media requests

#

Or do they not even work on Youtube?

candid wolf
ionic wigeon
#

Darn. Weird how that even works you'd think it wouldn't matter the platform if it's all through OBS

quick hull
#

I want unlink my youtube account of an old streamelements acc

daring sealBOT
#

@quick hull ⤵️

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

obsidian marsh
#

So its been almost a week since I deleted my account so that I could fix the issue with the account not working with my youtube channel after the rename. IT still will not let me make an account using my YouTube channel and email support seems to be useless in understanding what is going on and keeps asking me for the account ID for an account I CANNOT access because it was DELTED!

obsidian marsh
#

@gusty gazelle for the email about the account not updating?

#

290146

gusty gazelle
obsidian marsh
#

I just want to be able to make a new account on the account and start fresh but it just loops me over to the sign up page now

#

@gusty gazelle I could kiss you thank you so fing much

#

nrm.... still looping

gusty gazelle
obsidian marsh
#

Fitgamerocer

gusty gazelle
#

Try in a private/incognito window

#

make sure you login with your branded account

obsidian marsh
#

about a year ago I just rebranded to my name from the old twitch name and it changed my youtube/c/name and borked up SE

gusty gazelle
obsidian marsh
#

loops on incog

daring sealBOT
#

@obsidian marsh ⤵️

Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

obsidian marsh
#

After signing up with brand account I just get thrown back to this screen

#

and i reject access from the brand account before trying to sign up again

#

Is it possible that my account did not get fully deleted and is in some weird limbo?

gusty gazelle
obsidian marsh
#

Im not rejecting it I mean I went in a removed the access before trying to sign up again

#

I meant to say Revoked

gusty gazelle
#

The address bar probably has an error that say "try again later"

obsidian marsh
#

@gusty gazelle negitive just standard url in chrome ?dashboard

gusty gazelle
obsidian marsh
#

@gusty gazelle yup just waiting now! thanks for all the help this has been such a pita for a year I just really want to get this working again!

obsidian marsh
#

@gusty gazelle still no dice

#

but now it seems to be linked to my non-branded youtube account?!?!

gusty gazelle
obsidian marsh
#

nope

gusty gazelle
#

So I can request that it's deleted, but that will reset the entire account. If you're okay with that, let me know

obsidian marsh
#

nevermind that seems to be the account I made with the non-branded account by mistake

astral barn
#

Hello, I am having an issue where my Youtube Streamlabs name isnt my actual youtube name

#

and its affecting my tip link and I assume itll affect the sponsor links

#

I originally just used Twitch with stream labs but now that I linked my youtube I cant see how to change my channel name

strong surge
#

If you have a twitch account with the same name, that channel likely has the correct tipping link. We'd have to swap the tipping links as both accounts cannot share the same one

astral barn
#

I had a factor sponsorship that I was filling out that actually disappeared from my list of offers as well as my entire sponsorship history from both accounts

astral wasp
#

Hi! I'm trying to turn on se pay for my YouTube account with over 350k subscribers, but it's telling me I'm unable to. It said if there was problems to contact support.

daring sealBOT
#

@astral wasp ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

astral wasp
#

Cool, I'm in the US

gusty gazelle
daring sealBOT
#

@astral wasp ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

lavish maple
#

Hiya, I just recently started using StreamElements and am trying to incorporate a Chatbox overlay into my Streamlabs OBS for my YT Livestreams. I have managed to obtain the overlay I like, add it to OBS via a browser source and test that it works via the "Test Message" option in the Overlay options HOWEVER it will not pick up and display ANY messages that are put into my chat during a livestream. I set up my account using my YouTube Gmail and am thus confused as for what to do to get messages to appear. Thank you for your patience

surreal spade
#

is there any way to change the username?

gusty gazelle
gusty gazelle
lavish maple
tawdry shell
#

hello

#

I have streamelements as a moderator

#

and I have a stream ongoing that is public and listed

#

but the bot is not showing up in chat

#

any ideas?

gusty gazelle
tawdry shell
#

thanks

obsidian marsh
#

@gusty gazelle update on that situation still even after waiting an hour after removing access I still cannot create a new account 😦

vagrant pilot
#

When someone is gifted a membership, SE is showing this message twice. Can I turn one of them off? Thanks

#

I see the main one in member chat alerts, but the other I have no idea where its coming from.

main vector
#

Try disabling that and see if it persists.

vagrant pilot
#

Ok, will do ,thanks

elder sleet
#

So, whenever I click to "Hide User on This Channel" on Youtube, the user's chat messages still show in StreamElement's Chat Widget until I go and tell the Chat Widget to filter out the same user

why does this happen?
is there any way I can set up StreamElement's Chat widget to ignore messages from users I've hidden on my Youtube?

upper summit
#

Need a little bit of help. Is it possible to get twitter to tweet out my stream for when I go live on YT? Thanks 🙂

rustic bane
#

I am having an issue connecting my youtube account to stream elements. every time I sign up it takes me back and asks me to sign up again.

hollow python
#

Old Guy here trying to figure out young guy or gal stuff here on streamelements. My question are: #1 does the Sub goal supposed to update on its own when you go online with any new subs when you were offline? #2 if your live and a person subscribes via another video or short shouldn't it update on my SE goals widget, cause it doesnt? How do I fix it so I do not have to update my subscribers prior to each stream then update them manually. If i go into sb goals overlay and change in manually in session data it updates in my OBS etc, otherwise it just doesnt update. Please help, much appreciated.

daring sealBOT
#

@hollow python ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

#

@versed tangle ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
#

Contact with your account ID and the name it should display

hollow python
worldly pasture
#

Hey! So I cannot get the chat bot to work in my channel, no commands nothing, stream elements is added as a moderator

main vector
#

Stream is public?

worldly pasture
#

yes

#

I get alerts for when someone subscribes and a message in chat for that just no commands work

sick thistle
#

I cannot seem to combine the dashboard for my twitch and youtube accounts. I went to settings / channels / add channels but i keep getting the error: Channel is already claimed.

I think i created two seperate Stream Elements accounts: one for each of my channels. How can i resolve this?

daring sealBOT
#

@sick thistle ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

past harness
#

when you're someone with "full control" permissions on someone's account are you able to see who is letting in donations and do you have permission to manage other users? or are those things that only the channel owner can do?

daring sealBOT
#

@past harness ⤵️

Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

gusty gazelle
past harness
#

ah alright, thanks NoddingCat

restive zinc
#

estou com problema com minhas configuraçoes no youtube com streamelements junto do obs

#

alguem pra me ajudar?

daring sealBOT
#

@restive zinc ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

restive zinc
#

i need help

restive zinc
#

hello

#

i have a problem with super chat on youtube, streamelements dont notify my obs

#

I configured my personalized super chats on streamelements, but dont notify in my obs

#

someone help me?

obsidian marsh
fluid egret
#

On Streamelements website it's showing my name as se- a bunch of numbers. I connected my YouTube to it. Is there an way to change it?

untold seal
#

Hey, recently I started dual streaming on twitch and YouTube. Al my twitch alerts do work on stream, and since I becane dual streaming on YouTube I also logged in with my YouTube account on streamelements and made a seperate overlay fot YouTube. I have 2 browser sources in OBS now from streamelements, one for twitch and one for YouTube. But the YouTube overlay isnt working, new subs dont show up as alert. But if I test them in the YouTube overlay, they show up on OBS.
I am not new using streamelements for Twitch, but with the YouTube overlay I cant get it working

fluid kindle
#

is it posible to use 1 chatbox on 2-3 platforms same time like streamlabs?

main vector
#

Nope

candid orbit
#

i feel kinda dumb for asking but I've never sreamed on youtube, and i'm trying to set up my alerts for it, and they're just not showing up???? I've got the browser source correct and everything

candid orbit
#

it keeps saying they're working but they jsut arent,

heavy nimbus
# candid orbit i feel kinda dumb for asking but I've never sreamed on youtube, and i'm trying t...

If you have your resolution for the browser properly set then this may be the issue:
Due to changes by YouTube, there can be a delay of up to 4 hours with subscriber notifications as well as other alerts. This is the new intended way of receiving events from YouTube by their design.

You may want to follow these steps to resolve the issue:

sick ruin
#

Hello, I'm here to ask you about My Chat not displaying on My Youtube Stream Chat box.
My Youtube Stream was Listed / Live, and the Chat bot was in, but Somehow My Chat Overlay didn't work at all.
I really could use some help.

#

Here's the link for My Stream, Youtube Chat was there, but Streamelements Overlays did NOT display any of the Chat
https://youtu.be/H5VhI2YzqDQ

#

Especially at the Start, You can see the Big square box, but You won't see the Chat going up.

#

Chats were supposed to be displayed over the right box

sick ruin
#

I really, REALLY need this resolved, Fast.
I'm gonna have a Stream tonight :(((

smoky sage
#

Looking for some help with alerts not showing videos chosen. I’ve done everything I’ve found in YouTube/google but they don’t show up

pliant geyser
untold seal
untold seal
smoky sage
#

I’ve turned off hardware acceleration and the alert plays but the image/video doesn’t show up

untold seal
smoky sage
untold seal
#

Ah yeah we kinda have the same problem

smoky sage
#

Yea, I’ve looked up many YouTube videos forums and do everything it says/shows and no solution. It worked with slobs but I want to transition everything to SE

untold seal
#

Yeah I guess it is a recent problem, I also couldnt find any info

smoky sage
#

It’s been more over a year for me. I tried it when I first switched over to YouTube as same problem

gusty gazelle
# untold seal ^^ seems like a lot of people have this issue

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

strong temple
#

Hello I'm new here. I have a question, is there a way to make youtube chat be interactive like twitch? I recalled someone told me about Ludwig making a program like that but I forgot the name

gusty gazelle
strong temple
gusty gazelle
strong temple
wintry flint
#

how do I add mediashare to my tipping page, all I can find is the mediashare dock and it's just blank

untold seal
summer quartz
summer quartz
daring sealBOT
#

@summer quartz ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

gusty gazelle
candid orbit
#

streamelements my faves how do you tell if your bot is in youtube doing its job? It's invited and all, and i streamed with some timers, and nothing came up in the chat

daring sealBOT
#

@candid orbit ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
silent hearth
#

Hello i'm having issues im trying to get my loyalty points set up on youtube cloudbot is on and everything even stream elements is a mod on my channel how can i get them to see their rewards and points?

candid wolf
summer quartz
floral quest
#

Hello, I am currently testing my SE setup using a public members only livestream and the YT chat is not appearing. I have scrolled up in the channel, but haven't seen a fix, can someone please help?

main vector
#

@floral quest not possible. Has to be public.

floral quest
#

Members only is public isn't it? So no chat for members?

main vector
#

I mean FULL public.

floral quest
#

Ok, i get that, but my point is, if I do members only streams, is there no way to have chat?

main vector
#

Overlay? No.
Platform specific should work but as I don't use that side of SE I can't answer.

floral quest
#

That's not good. I really want to switch to SE, but no members chat is a big issue. Just tested with SLOBS and members chat overlay does work

main vector
#

While I stand by my understanding of internal bits let me check to be sure.

floral quest
#

Not your fault, things are getting weird. When I was testing on SLOBS, I set it to members only, but it decided to go public, I tried again and chat didn't work, but for some reason non members could still join the stream as well, YT problem...

median light
#

hey all
question: is it possable to get the stream elements bot to play sound bites ((thinking like a clap, fan fair etc) through the commands? I have seen this done on twitch but I cant seem to find a way to do this for youtube?

main vector
#

@floral quest I've been told it "should" work with members only. Were you doing actual memebers only or private/unlisted?

main vector
#

@floral quest Actually based on information I just read I'm going to say you have to be full public with 0 restrictions.

floral quest
narrow hull
#

hi there im havign issues with alerts coming through on my stream, i have an overlay set up and can emulate it just fine however when im live and someone subscribes to teh channel i do not get any notification and the alert box doesnt appear how do i resolve this?

trail canyon
#

Hey, could you tell me, if its possible to change my email and my name on my Streamelements account?

gusty gazelle
daring sealBOT
#

@narrow hull ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

trail canyon
#

is it also possible to change the email now?

daring sealBOT
#

@trail canyon ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
daring sealBOT
icy brook
#

hi guys, im looking for a widget that help me in a subathon in youtube, that add time in real time from super chats, subs and memberships, somebody know about something like that? yogevGood

gusty gazelle
mighty coyote
#

hi im new to youtube gaming and was wondering where do i get wigets from

cyan bone
#

Hey I just bought an overlay set and it has an import file, but when I use it, it just takes me to the StreamElements login page (even if I'm already logged in). If I go to 'import' on the SE dashboard I just get a blank page

exotic herald
#

So I'm having an issue with the SE Activity feed on the Youtube live side. I have been using twitch and when I log in and pop out the YT live activity feed to OBS I copy and paste the url into OBS and then open it I get twitch activity feed again. I've deleted all my activity feeds on OBS, I'm logged into YT on OBS and logged into YT on Streamelements but as soon as I open the YT activity feed on OBS it pops back up as my Twitch activity feed. anyone seen anything like this?

daring sealBOT
#

StreamElements menu, on top of OBS > Logout > Login

exotic herald
#

I've done that in the past I'll try again. Maybe I'll go poke around in OBS discord as well if they have any advice.

main vector
#

I actually misread that.

#

If you're using the popout link instead of the SE.Live one it will always default to twitch.

#

Otherwise you'd need to create a dock with the SE website and get it from there.

exotic herald
#

Thats annoying. Is there anyway to default it to YT

main vector
#

With SE.Live

#

As long as you're logged in via the aforementioned method.

exotic herald
#

ok thank you

opal wyvern
#

My streamelements browser source is taking a lot of cpu usage , how to solve this problem ?

elder garden
#

Is there any way to stop Stream elements from counting memberships on YouTube as double

#

Right now gifted memberships are increasing the counter then once the members are handed out it is counting it again

cloud tulip
#

Hey,
For some reason when my someone in my chat does !lurk it should say: "Username has to do something!".
But for some reason it says "${user} has to do something!".
Does anyone know why this is and how to fix it?

worthy light
#

So i am switching to youtube for streaming, my tipping page is itz_nao on twitch and it has loads of numbers for youtube, how can i change it

gusty gazelle
gusty gazelle
gusty gazelle
silent hearth
#

hello im having issues with my loyalty points on youtube they work and streamlabs is a moderator but it doesnt let me add my youtube viewers to the loyalty list it just shows twitch any reason why?

gusty gazelle
main vector
#

And this isn't streamlabs.

silent hearth
#

it works for youtube too i just checked

main vector
#

Nope.

#

We don't have it for youtube.

worthy light
#

also, my activity feed, and latest sub isnt updating, how do i fix it

echo hound
#

hi! I recently switched over from twitch to youtube and i've noticed that my activity feed keeps showing my twitch alerts instead of my youtube alerts. The actual alerts work fine, they just dont show up in the feed. What can I do to fix this?

daring sealBOT
#

@echo hound ⤵️

StreamElements menu, on top of OBS > Logout > Login

hot wolf
#

Hello
why streamelemnts not picking up my youtube data
I connected the channel but can see nothing on the dashboard
no subscribers count and the overlays not picking up chat?

candid wolf
jovial pier
#

Hello. Streamelements overlay is not picking up youtube chat for me. It worked a couple months ago and I don't know what changed. Alerts work fine.

gusty gazelle
sick thistle
#

Hello, ever since I combined my twitch and youtube account within stream elements i no longer get info about my youtube page in stream elements. I had a sub today and no alert went off and it didnt register in stream elements at all.

daring sealBOT
#

@sick thistle ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

jovial pier
sleek mason
#

MY stream elements have a forever spinning blur circle when i pull up any page, my network is fine as it loads when i log on to my Twitch panel just not my youtube?

main vector
#

Website is having issues atm.

#

Devs have been made aware.

sleek mason
daring sealBOT
umbral orchid
#

are there any planned ideas for YouTube raid/Redirects alerts? since youtube's way of notifying is pretty weak, and the notification is easy to miss and only lasts about 10 seconds

daring sealBOT
#

@umbral orchid ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

deep knoll
#

Hi guys. I was wondering if I can get help to change my streamelements bot name?

wild meteor
#

why does my subgoal say i have 5 subs and i have 204

#

i checked its connected to the account

elder blaze
#

How can i create command to time user ? Or remove timeout

daring sealBOT
#

@wild meteor ⤵️

If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the Overlay Editor by selecting DATA (next to WIDGETS) > Goals.

arctic geyser
#

Hi I'm having issues with notifications not working.

I stream on YouTube, and whenever i test the notifications on the website they work but when I follow with an actual account it never pops up.

daring sealBOT
#

@arctic geyser ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

arctic geyser
#

Maybe i need to give it some time, but it didn't help after enabling

gusty gazelle
arctic geyser
#

So I can't get any notifications if someone subscribes unless they havethat turned on?

#

damn thats wild

#

okay let me reword this then because i think there might be a bit of confusion

I'm using SteamElements for my alerts on YouTube,

I have my alerts browser set up, and i have it in my OBS.
When i test the alert in the StreamElements overlay editor it shows both in the web browser and on my OBS
However when I make a new account to test to see if the alert will appear when a new viewer subscribes to my youtube page it does not pop up the alert at all

gusty gazelle
#

It's a privacy matter and totally understandable but can result in these issues. On Top of that, even if they have it set to public, it can take up to 4 hours to update and display that they subscribed.

arctic geyser
#

aaaaaah okay, thank you.

slender swallow
#

Hello I would like to export my twitch tv commands on streamelements to my youtube, how do I do this?

#

I streamed for a long time using TTV+Stream elements so I have 251 custom chat commands, and I would rather swap to another app than manually type out 251 commands.

gusty gazelle
slender swallow
#

do you mind translating these instructions from the page into stupid (i am stupid)

#

i am generally tech savvy but github UI is always undecipherable for me

chilly oxide
#

hey! I have a mercury campaign for youtube sponsorship but the description box is not updating

fossil tusk
#

how do i get overlay to play in a game

silk nebula
#

Are you guys any closer to trial testing sponsorships on YouTube? I keep getting emails to earn $700, but I don't actually have the opportunity to participate in these :/

chilly oxide
#

Idk this is my first and my manager hooked me up 😄

deep knoll
main vector
#

Unfortunately they probably didn't notice where you asked.

#

It's not available for youtube.

#

Only twitch.

gray phoenix
#

i have my socials set to completepsychopath but it generated this random string

#

and i dont know how to change it

daring sealBOT
#

@gray phoenix ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

safe gate
#

Stream elements doesn't have any support for youtube redirect alerts right? They show up in stream chat but an actual alert like on twitch would be nice

daring sealBOT
#

@safe gate ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

zinc marlin
#

since a certain date, around early december, superchats haven't been showing up in my activity feed. because of this, they aren't activating my alerts either

#

every other alert works, but ever since the activity feed stopped showing any superchats coming through, they haven't been working with the alert D:

fathom slate
#

For some reason I can't activate SE.Pay and I have all of the requirements

daring sealBOT
#

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

versed tangle
#

This localhost page can’t be found

versed tangle
#

fixed

balmy whale
#

Hey I’m deleted my old streamelements account and created a new one (don’t ask why). Now I want to activate SE.pay but it says that I’m not able to do it because I’m not meeting the requirements. Where can I contact the support?

daring sealBOT
zinc marlin
#

superchats don't appear in my activity feed which is causing them to not show up as alerts, ever other interaction like memberships, gifts, paypal tips show up and trigger alerts though

leaden flint
#

Hello

#

anyone on to help me quick

daring sealBOT
#

@leaden flint ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

hard forge
#

My YouTube alert box doenst work

forest frost
#

Is there any way to add [Highest Super Thanks] tip to my OBS UI? I currently have it set up to show my highest tip through streamelements, but Super Thanks doesn't appear.

elder nova
#

Hello can someone please help me with the Chatbox?

#

It's doesn't work for YouTube

daring sealBOT
#

@elder nova ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
verbal rampart
#

How can I get the chat box overlay to properly display bttv/7tv emotes? They show up on screen as text instead of the emote. When i streamed on twitch it worked properly but not on youtube. 😦

daring sealBOT
#

@hard forge ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

uneven tinsel
#

I cant see the live chat in obs

#

fixed it

versed tangle
#

how can I fix se.pay I already have 100 followers and I still can't set it

daring sealBOT
#

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

zinc marlin
#

how do i get superchats to show up in activity feed for youtube streamelements? they used to show up, then one day they just stopped showing up there. because of this, superchat alerts don't work either

devout loom
#

Hello I know this isn’t NightBot support but where can I find a support team for NightBot?

vapid tangle
#

Hello -- I'm trying to get StreamElements set up for YouTube, and I'm having a couple problems:

  1. I'd like to set up a subscriber goal -- are there any widgets that are a bar, or can I only create a text widget (and if the text widget is the only option, how can I do that?)
  2. The bot isn't responding to any commands. I have a stream scheduled for tomorrow and tried some commands in the chat, but the bot didn't respond. I set it up at the beginning when I logged on and added it as a moderator in Community. (Screenshot)

Thank you in advance!

verbal rampart
#

as for the sub goal thing, idk cause i cant even get it to display my actual sub count for some reason

foggy lantern
#

Hi, does anyone speak Spanish here?

fresh zenith
foggy lantern
#

thanks

#

Well, use the translator... I would like to know how to mention a viewer in the chat if I have SE on youtube

fresh zenith
covert hatch
#

Hey hey, I have a problem with setting up donations on SE. I have my youtube channel connected. The message says: "SE.Pay is not available due to region constraint or channel size. If you're from the US and have over 100 followers please contact our support to enable this feature". I'm a small streamer from Poland, 1760 subscribers, and I read a lot that SE is available in my country, etc. What should I do?

candid wolf
daring sealBOT
covert hatch
candid wolf
covert hatch
grizzled quiver
#

I can't get streamelements to track my youtube. The activity feed doesnt pick up anything. Could anyone help? Works perfectly fine when connected to twitch instead of youtube

daring sealBOT
#

@grizzled quiver ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

grizzled quiver
gusty gazelle
cold laurel
#

Why wont my social media name show up on the layover?

untold crown
#

ive accidentally signed up for streamelements with twitch and youtube on separate accounts, how can i merge them?

grizzled quiver
daring sealBOT
#

@untold crown ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

devout loom
#

Hello why isn’t the subscribe alert box not working for me?

daring sealBOT
#

@devout loom ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

sick ruin
#

Hello, My Chat box isn't working on the Overlay.
I live tested with Public Live Stream and Bot entered the Stream Chat and It did not work

#

My Various Alerts do WORK, but Not the Chatbox.

bright bronze
#

Hi, i have a problem with my tip link, as i changed my youtube account name it means that the tip link stays as the old name rather then changing too the new name, i was wondering if there was a chance someone could change it or do something about it, thanks <3

fresh zenith
daring sealBOT
odd mulch
#

Hi, is there any way to make SE.Live not rearrange my OBS windows whenever I open it up? It logs me in but it resets all my windows to different spots each time I open OBS, so is there any way to change this? Thanks so much for your help!

grim nacelle
#

Hey sorry I'm pretty new to this but any idea why I am getting an Invalid Authorization Token message on my OBS for my alerts? I had been using it no problem until today. Any help would be much appreciated thanks

daring sealBOT
#

@grim nacelle ⤵️

StreamElements menu, on top of OBS > Logout > Login

rocky quartz
#

Is there a way for stream elements to show within chat the current song playing BUT for youtube music? would be super helpful! especially if it works in sync with pixel chat.

mighty wyvern
#

the back of some of the items in my merch shop look like this and when creating a product, sometimes the graphics will move and be cut off if i change the color of the item/flip it front to back

main vector
#

However

#

There is an OBS plugin that can help with that https://obsproject.com/forum/resources/tuna.843/

rocky quartz
#

i tried to program tuna but i had NO idea how to go about it.

#

i am fairly newish to pc and to using obs in general.

main vector
#

That would be something to ask for help with on the OBS discord.

limber dagger
strange raft
#

Hello. How can I enable paysafecard payments? I can only connect PayPal account :/

daring sealBOT
#

@strange raft ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

strange raft
#

Are the above criteria verified automatically or do I have to do something?

daring sealBOT
strange raft
#

5f980b31f22a4722f1241d20

fresh zenith
strange raft
#

oh, thank you very much

weak garden
#

hi, i dont get alerts when ppl subscribe to my channel or donate me i live. can someone help me?

fresh ice
#

Hi, I use streamelements for my overlay and I have no idea how to get bttv or 7tv emotes to display on screen.

#

*for youtube chat

main vector
#

Not supported ATM.

fresh ice
#

so ATM is suggesting that it will be added in the future? I've been streaming on youtube for over a year now and it's annoying that chat overlays are so undeveloped.

#

and this is referring to the entire industry, not just SE

main vector
#

Correct

fresh ice
#

Wicked

main vector
#

Now looking around the best alternative that isn't possible crap would be pixelchat.

#

I don't nor haven't ever used them so can't say much beyond suggesting.

fresh ice
#

alright thank you. I've heard good things about them. I will say, SE is far ahead of SL in terms of youtube chat. it doesn't even work on SL

wintry wadi
#

I'm trying to close an account that has a YT channel on it that I want to link to another account with my Twitch on it, and I'm having issues. It's asking me to verify the email address on file and I didn't sign up via email. I used my google account. There is no field to add an email address. As it stand, show below, I can't submit a close account request because it won't let that field be blank.

daring sealBOT
#

@wintry wadi ⤵️

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

wintry wadi
#

I wasn't finished. This isn't a "I don't know how to do it" thing. I am having trouble. I need help from a live person. Not a redirect to an article!!!!

#

No email address is listed so I can't fill the field... thus making that error occur. Could someone please help on not just give me an article like I'm dumb?

gusty gazelle
wintry wadi
#

LISTEN

#

I need to close my account the has the YT channel on it. It won't let me and I've already explained why. Please reread if you need to.

wintry wadi
#

No the Twitch is linked to another account. I did write that.

main vector
#

You don't need to close it to do that.

#

Staff can do it for you.

#

However as mentioned it's one way and can not be undone.

#

Where deleting one will delete both.

wintry wadi
#

The Twitch is account is on ANOTHER account.

main vector
#

I understand that. Staff can merge them without closing either one.

wintry wadi
#

Okay- how is that process done?

daring sealBOT
#

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

wintry wadi
#

After doing that, how long would it take?

gusty gazelle
wintry wadi
#

Okay thank you.

#

One more question, how would I delete a YT channel link from an account without closing the whole thing out as you claim is the only way? The account that has my twitch has a dead yt channel, dead as in non existent/deleted, on it. How would I remove that dead yt channel?

gusty gazelle
wintry wadi
#

Okay then what's the harm of having both accounts closed so I can start fresh?

#

What I mean is, the account with my Twitch and the separate account with my YT. If both those are closed, can I just make a new account to link both so there's no dead channel linked in the merge?

#

Huh? I saw something was written then it disappeared.

main vector
#

Nothing of importance

gusty gazelle
# wintry wadi Huh? I saw something was written then it disappeared.

Though there was a prewritten response, but the skinny of it is that all your overlays and previously set up commands will be gone. It's starting fresh. If you want to go that route, you could, but there is no harm in having that dead channel linked to your account other than aesthetics

wintry wadi
#

I'm okay with resetting up overlays and commands. Is it complicated to close an account? The way your trying to make me keep the dead channel is implying to me that it is. Why can't this be simple. I don't want a dead channel linked regardless.

gusty gazelle
#

BUT

#

Since yours doesn't have an email,

#

get the JWT, email us and we can take it from there

wintry wadi
#

What if after a few days it doesn't get deleted?

gusty gazelle
#

Let us know.

wintry wadi
daring sealBOT
#

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

wintry wadi
#

Email sent. I hope it doesn't get merged anyway. I tried to make it clear what I was requesting, but your form didn't give me enough room. In the meantime, I guess I can't stream until this gets sorted. I don't understand why closing accounts can't be automatic- it's 2023 after all.

#

Thank you anyway for your help.

main vector
#

You'd have to have provided both JWT to merge it as they aren't connected anywhere.

wintry wadi
#

I did. That's why I ran out of room. I get that you guys get a lot of silly requests for help, but I feel like I'm being treated like I'm stupid here. I did provide both JWTs for each account.

cloud drift
#

how do i remove the circles

#

and thing

#

i just want the text

high mural
#

hi, am unable to use alerts overlay on my obs even after doing everything correct when i click on emulate am unable to see the overlay on my obs preview screen please help

daring sealBOT
#

@high mural ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

high mural
narrow tangle
#

Hi, when I try to add my youtube channel it says its already claimed. I use Mercury as well could that cause the conflict?

daring sealBOT
#

@narrow tangle ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

little oar
#

Does anyone have any issues with your stream having to buffer all the time or it is choppy??

narrow tangle
worldly mason
#

Hello Streamelements support team,

hope you all are doing well. I wanted to ask is it possible that I can un-merge my 2 accounts (YT & FB).

candid wolf
worldly mason
main vector
#

Yes

worldly mason
#

Alright, thanks.

stable marsh
#

Thanks for your response. Here is my Account ID: 5e689ce9e89097764861a9df
Thanks for your help

daring sealBOT
#

@stable marsh ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

daring sealBOT
#

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

#

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

winter ravine
#

alright, don't know where to put this exactly, but I'm getting a message to verify bank details with a bank statement. But banks around here don't do physical bank statements anymore.... now what?

daring sealBOT
winter ravine
#

aigh thanks

#

and something went wrong trying to send a message

#

seriously tho, the same message the entire time "oops something went wrong, please try again soon"

daring sealBOT
#

@winter ravine ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

gusty gazelle
frozen topaz
#

Hey all, I'm not sure if this is possible or already created, but I figured I'd ask here. StreamElements Chatbot has a command that can show you the current elapsed time during your stream, but I'm looking to write that time that StreamElements posts to a file. Is there any easy way to do that with StreamElements? I've been looking at SAMMI, which I know CAN do that, but it's honestly out of what I feel like I'll be able to figure out.

A little context on this, I'm looking to have my chat make timestamps for me for funny/cool moments during streams so I can make clips after the fact. It's hard to manually do it myself while playing/interacting with everybody, so I figured a command that everybody else has access to would be a great way of doing it.

Also, this will be for YouTube streams specifically if that matters at all.

leaden orchid
#

Had this today, second time I've had it.
[obs-browser: 'Overlay Live'] Error: [Report Only] Refused to connect to 'https://api.streamelements.com/heartbeat' because it violates the following Content Security Policy directive: "connect-src 'none'".

slate knot
#

so recently i switched from streaming on twitch to youtube. the issue im currently having is my se activity feed is only showing donations from twitch. I have had a few friends sub to my youtube to see if i could see when people would sub in my activity feed pop out that is in obs studio and i could not. does anyone know how to go about fixing this issue so i may be able to thank new subs?

leaden orchid
wise glacier
#

Hi there i logged in with my youtube account added the chat bot and everything but i dont get my information on the dashboard and overlays are not working.

slate knot
mental pendant
#

Hi there! I have an Issue with Gifted Memberships alerts. StreamElement perform the alert twice for the same Member when the membership is gifted. This is very annoying for the viewer because if someone gift 10 memberships, they get 20 alerts in the screen. I need to know if there is any way to perform a single alert to thank the gifts, or if not, I need a way that makes this 10 new members show a single alert each, not 2.

May someone help me with this?

undone wadi
#

ahoj nemuze mi nekdo poradit . platba se pay mi pise ze nemam narok ze nemam 100 sledujicich ale aj mam vic sledujicich

balmy whale
#

Is it possible to see the BetterTTV Emotes in the Chatbox? Because BetterTTV has a YouTube integration which allows you to use it on YT too. Unfortunately I can’t find a way to let it show them

leaden orchid
#

Reposting this
[obs-browser: 'Overlay Live'] Error: [Report Only] Refused to connect to 'https://api.streamelements.com/heartbeat' because it violates the following Content Security Policy directive: "connect-src 'none'".

daring zephyr
#

Hey, so I added my youtube account to my twitch steamelements account, and now the name shows up in streamelements as se-888237, any way to fix this?

daring sealBOT
#

@daring zephyr ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

narrow sparrow
#

the chat widget isn't actually displaying chat (i've connected to my yt account and have made the bot a moderator)

gusty gazelle
narrow sparrow
#

that's probably the issue

main vector
#

Public or no work.

narrow sparrow
#

i had it unlisted for testing

#

got it

main vector
#

This also includes members only.

narrow sparrow
#

the chat overlay?

#

like

#

live chat widget

#

this thingy

#

do i have to buy a membership to use it?

main vector
#

No. I was speaking regarding the working bit in general and that member only falls under not working.

tired moth
#

Hi for some reason the chat is always not showing the last/ most recent messages. i have to keep refreshing in OBS

#

anyone know why?

urban dust
#

Hello

#

Where can I ask about Mercury ?

#

Got some issues since last night that seem to persist on my account

#

Oh never mind. Just fixed itself 😄

proud dew
#

any way to fix it?

opal fog
#

Hey I would like to ask how I can be on the cover page of stream elements I promote the platforms in my stream everyday as well

rotund portal
#

My widget data is updating on YouTube. I got a follower, however my follower goal progress didn't increase

blissful axle
#

How do you test the chat commands offline?

main vector
#

You can't.

hidden radish
#

Hi, i'm just starting to setup my stream on Youtube, i am using the Japan Traditional Ink Overlay, but my subscriber alert is not active. It's there when I emulate on the stream elements, but when I tried to subscribe, the alert is not there. Any tips?

balmy whale
#

Is it possible to see BetterTTV Emotes in the YT Chat Box? Because it isn’t working for me

balmy whale
main vector
#

@balmy whale not added yet unfortunately.

balmy whale
#

Oh ok 🥲 because it’s kinda weird if people write random text in the chat box

main vector
#

Welcome to vanilla twitch chatters kekwholup

balmy whale
#

Is it possible to code some CSS or something else, that replaces text with an image? So you can let replace your BetterTTV Emoji text with the real emoji

main vector
#

The question is do you really wanna go that route?

balmy whale
#

If there isn’t any other way yes 😅

main vector
#

YT coding isn't really touched here as most users are on the twitch side so figuring it out is a "good luck" kind of thing.

balmy whale
main vector
main vector
#

What they'd need to work with since you can't really nativle do it via the default widget.

balmy whale
#

Thanks for your help @main vector
Hopefully it will work :)

sweet frost
#

Hi there. So clearly I'm missing something obvious, but I can't see any loyalty store or settings to set up loyalty system on my dashboard. Every help article I find references the loyalty section on my dashboard. There is no such section on my dashboard. What am I missing here?

main vector
#

@sweet frost nothing. Twitch only ATM.

sweet frost
#

wow. ok. guess it's back to streamlabs. I hate streamlabs. this is a massive thing to not have for YouTube. kinda blown away at this.

#

is there an ETA on the loyalty system for YouTube?

main vector
#

Unfortunately no.

late nymph
#

There is display name, but if there are two people with the same name, it could lead to the wrong person

#

or, does the tipUsername StreamElements provide to streamer.bot a unique identifier?

#

(can't link their wiki because bot yeets it)

late nymph
#

I want to add users who donate / tip to a special 'group' which gives them access to more commands

#

However, if two people are named 'Bob' and one donates, it might add the wrong Bob to the group

blissful axle
#

What do the Global cooldown and User cooldown do for custom commands, and are they configurable?

opal wyvern
spark cove
#

Hello, my yt memberships aren't showing at all on streamelements, but everything else works correctly (like superchats or yt subscriptions), does anyone know the problem?

gusty gazelle
simple salmon
#

(Flipped from twitch to youtube help desk, as it belongs here and not there)

Hello, I have a question, if I may. I believe I have screwed up.
I have realized that I can integrate my Youtube channel into my Twitch login so that I can flip my overlay to the Youtube channel and have everything nice and organized under one roof. Unfortunately, a couple weeks ago, I logged in and created an account from the home page "Connect with" and when asked to add the channel I get a message saying "This channel is already claimed"

Looking around after, I have confirmed that I am not already connected, and probably accidentally made a separate account for youtube (Which makes sense with everything I had to enter the first time I did it) Is there a way to flip that?

The easy answer in my head is to close the youtube account. However, If I go into my youtube account and close it, will it close my Twitch as well, or am I safe to just close the youtube and add my channel to the Twitch account afterwards?

My only fear is that everything is under "Rashern" and hitting login gives me the options all in one, so I thought it safer to check.

dim river
#

Hey guys, Im new to stream elements. For some reason, my account still says my YouTube Channels old name. It also doesnt show my current subscriber count. Can anyone help me here?

daring sealBOT
#

@dim river ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
daring sealBOT
#

@simple salmon ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

dim river
#

Thanks, will this also help with my subscriber count?

#

Also, where do i get my account id?

daring sealBOT
#

@dim river ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

blissful axle
#

I tried setting a custom command to the "Subscriber" user level. During my last live stream, it appeared that the command wasn't working for subscribers, but it did work for one of my moderators.

I have verified that the subscribers that tried using the custom command are subscribers. Is this a bug?

crude bear
#

I have had an issue with Streamelements overlays not working on elgato game capture on Mac running macOS Ventura (updating to current version now)? Is there any work around on this?

warm minnow
#

Hi. I've decided to move from Twitch to YouTube and I was wondering, is it possible to stream privately? When I was on Twitch, I had a chance to test the commands offline and now that I try to do that on YouTube, I always go live the way that everyone can see. I would like to test things before going live. Also I got the streamelements Live update to my OBS today and I can't stream private at all. I would also like to test the alerts in private stream so that everything works before going live.

TLDR: How can I test alerts and chat commands before going live (I use OBS and got S.E Live thingi on it today) Thank you for your help :))

main vector
warm minnow
#

So live stream set uppin' it is :DD

warm echo
#

Hello

Is there a way I can combine my Twitch and YouTube Overlays -
I Multicast to both using Restream but.
Only the overlay I am logged into OBS with works, forcing me to loose Alerts from the other channel
or am I doing something wrong.

warm echo
warm minnow
warm echo
# warm minnow I would do that but S.E.Live doesn't seem to let me do that :// It goes straight...

Do it in YouTube not SE.

When you set up your stream in youtube go to visibility in the options

  • set Visibility to unlisted when you test.

What I do - .

  • On your YouTube studio page you have 3 tabs.

*Stream ( I have this set to unlisted with a tittle an description testing)
*Webcam - I dont use
*Manage - I schedule my livestreams ahead of time so this is my main way to set up for live

If you need help - let me know

#

you can change the visibility of a video at any time - before - during and after

main vector
#

Regardless of that what they were wanting to do is not possible with streamelements.

#

Anything streamwise must be done publicly and nothing else.

warm echo
main vector
#

The bot only functions with public streams. Any other kind wont work period.

coarse marsh
#

Hey SE!
YouTube has added their own set of emotes (emojis). I have a SE's chat overlay for YouTube and for some reason, those emotes show up as :good_luck: instead of the rendered emote.
So I just wanted to know, if there's something wrong with my setup, or SE has not added support for them yet.

stable laurel
#

How do I get streamelements to update my YouTube name on the dashboard? I've signed out and back in with the new name on the same account, but it continues to show the old one.

daring sealBOT
#

@coarse marsh ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

#

@stable laurel ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

gusty gazelle
stable laurel
#

OK

stable laurel
gaunt basin
#

Plz can someone help me yesterday I set up mercury and it was all normal and today its saying this but YouTube studio isnt agreeing because this is way more than what it says im very confused

blissful axle
#

Are custom commands case sensitive?

strange wren
#

Hello, Streamelemts does not respond to incoming subscriptions, members, etc.
But the bot is in the chat, the chat commands also work.
Just no allerts.
The activity feed is also empty.

daring sealBOT
#

@strange wren ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

#

@blissful axle ⤵️

To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
versed tangle
#

Okay, so for years my chatbox in streamlabs has been laggy in YouTube. I fixed it a long time ago by removing all comment restrictions on YouTube and this seemed to fix it, but the issue has returned since I started streaming again last year. The chat starts fine, then freezes, then spits out all the chat during the freeze in 1 sec. It's basically useless. I've done everything from deleting, redoing, refreshing, and testing. Restrictions are still off for all chat on my Youtube and the box is checked to not filter live-stream chat. I've tested this with Twitch and Youtube at the same time and Twitch comments come through as intended, but YouTube lags. Is this a known issue? Is there a fix? I have an example if needed. Thank you!

late nymph
#

Any idea when we can expect to see points/loyalty on YouTube?

tender solar
#

@SE.Support <@&364840891023622144>
Hello, I am new here, and I apologize ahead of time, if this has been asked/answered...

I first set up StreamElements a while back for YouTube streaming, then got pulled away into moving. So, now I am back to learning how to stream, but I think my StreamElements page is messed up.

I get a user name of "se-7005004", rather than the "Caladron" I would expect (to match my YouTube channel name).

Also, the command variables for the chatbot don't appear to show up in the chatbot output. So, like the tipping string that is put out for the "!tip" command doesn't contain the variables and gives a 404 error.

Any ideas what I need to do, to fix all this?

gleaming light
#

Hi, I've been trying to setup youtube member event alerts for gifts or community gifts and i cant seem to find a way to do it the only option there is for something like that is the member alert on the overlay settings page, but that makes the alert the same for all of the member event stuff like people becoming members to them gifting to others, is there a way to have two member alerts one for regular members and one for when they gift?

versed tangle
# versed tangle Okay, so for years my chatbox in streamlabs has been laggy in YouTube. I fixed i...

Well, I sort of figured out a work-around on my own. Thanks for the...uh, help. It's complicated, but if you are set up for both twitch and youtube, run an unlisted youtube and type in the twitch chatbox. This will make the YouTube chat flow freely. If it gets stuck again, simply chat in the Twitch chat. Another solution would be to stream to both platforms, but someone would need to also be chatting on Twitch. You're welcome! Hopefully stream elements wakes up one day (been the same crappy program for 5 years now) and fixes this shit.

versed tangle
#

aye, is it possible to use 2 different colors on one widget?

quasi smelt
#

Hello, I'm having some issues getting the chatbot connected to youtube chat. If I click "join channel" on the streamelements dashboard it will say "successfully joined your channel, and it will greet the chat, but it still shows as not connected in the dashboard, if I click join channel again, it will then act like it's joined the channel yet it will say it failed at the bottom of the screen. None of the commands work when the bot is showing as connected in the dashboard. I've made the bot a moderator and all that, so not really sure where I should look next.

pale dagger
#

Hi, i added chat overlay to obs but i cant see messages on livestream, only black square.