#helpdesk-twitch

1 messages · Page 830 of 1

plucky walrus
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Where can I set up my Bits? I cant seem to find that section, only the tipping I can see.

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Or change the sound...

vital rain
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Hey can anybody help me out so I’ve been streaming with obs from stream elements and I stream and it looks like a phone screen when I’m on pc what can I do to fix it

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Please tag me if you know a way please

shadow rain
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Hello all, I am wondering if it is possible to have an animation on my stream “hide” whenever an alert is triggered? My idea: I have an animated notebook icon that displays different sponsors and messages (made with after effects), but I want to have my alerts to be the same notebook icon. Is it possible to have my main animation icon to stop playing when my alert notebook icon pops up?? I don’t want it to be choppy and overlapped whenever a new alert is triggered

zenith widget
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@vital rain Settings -> Video -> check your output resolution there

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@shadow rain that sounds like a custom setup. Maybe someone would be willing to help set this up with custom coding in #dev-chat , but with general conventional widgets, not possible.

brittle timber
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Hello, my streamelements bot is not showing up in my chat. I've tried parting the bot from my channel then readded it. Additionally, I've restarted my computer and OBS program. The test message for the bot doesn't appear in my chat either. Any help would be much appreciated.

viscid pebbleBOT
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@brittle timber If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
slim gust
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Hello, when i go to my Streamelements Dashboard, I'm not able to create overlays. There's just nothing in the section "Alerts & Overlays". Please can you help me? 🙂

zenith widget
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Can you show a screenshot of what you see?

slim gust
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Sure

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Here in this chat?

zenith widget
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yes

slim gust
zenith widget
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Thats the bot module page

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and you roleplaying as someone, meaning you are a moderator of theirs

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you may not have been given editor access to the overlay section

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as in you are set to bot moderator only

slim gust
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mh that's possible, I will check that with the streamer, thanks 🙂

rough canyon
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how the loyalty points work?

zenith widget
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You enable the system, have the bot in your channel, go live and every 10 minutes people gain X amount of points

slim gust
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So I just researched and figured out that I need to be able to edit or create overlays, that is, it says that on your website

zenith widget
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@slim gust that is more or less what i said - you are not an editor to the account, but a bot supervisor

slim gust
viscid pebbleBOT
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Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

Imgur
rough canyon
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and the commands? what are they?

zenith widget
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Yes we have the same picture

slim gust
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yeah bat an bot supervisor ist able to do anything in the dashboard

zenith widget
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@rough canyon !points to check how many points users have

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@slim gust That is also what I more or less said above, yes

rough canyon
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okok thank you bro 😁

slim gust
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@zenith widget yeah bat i showed you a screenshot of the dashboard... so i must be more than a bot supervisor

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but*

zenith widget
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Based on your screenshot, your left menu shows less features, meaning you are a bot supervisor.
Here is how a full control VS a bot supervisor looks like.

📎 wxJkiw04an.mp4
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Basically, what I mentioned, that you are a bot supervisor and not an editor so you won't see the overlays option

slim gust
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I'm so confused right now xD

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ok i will ask the streamer, thanks 🙂

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ok so one last question, in your video you can easily change the user of whom youre moderating, but i cant switch between my acc and the streamer who im currently moderating, i havent got a menu like you...

zenith widget
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Check where i click when i switch BACK to my account

slim gust
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ok I wasn't sure what happens if i would click stop, thanks 🙂

slim gust
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So I'm in the overlay section: when i want to make custom animations using HTML and Css, how can i do this, because the code I made dont work at all

zenith widget
slim gust
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yeah i just noticed that xD

slender lodge
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What is a JWT token?

viscid pebbleBOT
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You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

slender lodge
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Thank you!

languid flame
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My alerts on twitch only show for raids and not follows how do I fix this?

slender lodge
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Found my token & put in the rest of the info but it says Invalid Username. I am trying to close an account I accidentally opened when I was looking for a friend's store.

viscid pebbleBOT
languid flame
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5ff74b86efb1c035829d4dba

zenith widget
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Fixed

slender lodge
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Never mind. I figured it out. It was a case sensitive issue. Thank you anyway!

languid flame
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dashboard now actually picking up followers. hope this sticks! thanks so much!

fathom ridge
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Hello, i have a issue with AutoPoll. Is there a way to Show the Top/Hot Words? Now the Chat can Vote everything and the Words with most "Points" disappear because the Chat Vote for more Words than 5 Words.

zenith widget
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AutoPoll?

short rapids
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im trying to create a randomized shout out command, via chat, consisting of 3 users, the game they last played and their links. so far i have something along the lines of :

!command edit !shout Go Check out ${random.pick 'name1' 'name2' 'name3'}, they last played ${game ${random.pick 'name1' 'name2' 'name3'}} at https://twitch.tv/${channel ${random.pick 'name1' 'name2' 'name3'}}

the issue is that each section is selecting a different name. sometimes it works, sometimes it doesnt. is there any way to link all 3 sections so it chooses the same name?

this orginally came from the idea of the quote system where it randomly chooses a quote from those added to the list. i wanted to do something similar for shout outs.

Twitch
Twitch

Twitch is the world's leading video platform and community for gamers.

prisma relic
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Each time you use the random.pick it will randomize .... so it could say check out U1 last played U2 channel U3

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you can't carry it across

short rapids
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hmm i had a feeling it couldnt be carried over. and there is no variable storage system to temporarily save the picked name

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or does anyone know of a possible work around for what im trying to do?

prisma relic
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do you know javascript by chance?

short rapids
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a little but its been a while since ive touched it

prisma relic
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i can help you with a work around in #dev-chat ... but it will require some JS knowledge

short rapids
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hmm i understand. thank you! ill try to brush up on java first then haha

summer bramble
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Hello I can’t seem to upload a video to my twitch I’ve watched videos how to do it but my videos just dont move over to upload. Can anyone help ?

zenith widget
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upload a video to twitch?

ionic kelp
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@summer bramble Unless you're at least affiliate that is not possible.

fathom ridge
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@zenith widget yes the Widget from LX

prisma relic
open tartan
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Hello, I am having trouble with my alerts not popping up and StreamElements is constantly saying "You have no stream activity" but I should have because I had people following me in my latest stream. Can anyone help me out?

viscid pebbleBOT
sleek surge
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Good morning, how can i Change my se.pay Data?

viscid pebbleBOT
open tartan
zenith widget
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Fixed

summer bramble
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tehbasshunter 🎣#2105 ok cheers

dark vale
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Hey guys. Does anyone know how to change the font in the steredenn alerts by breci? I'm trying but i dont know how 😦 I hope that its the right channel to post this - if not, sorry!

jolly trellis
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short question about weather api, maybe someone can help

in the moment i use:
${customapi https://api.scorpstuff.com/weather.php?units=metric&city=khonkaen}
what works fine!

but im moving to pattaya but non of the following is working (chonburi is even bigger city then khon kaen)

${customapi https://api.scorpstuff.com/weather.php?units=metric&city=pattaya}
${customapi https://api.scorpstuff.com/weather.php?units=metric&city=nongprue}
${customapi https://api.scorpstuff.com/weather.php?units=metric&city=chonburi}

Any idea? Thanks a lot

ionic kelp
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@jolly trellis try deleting the %7D at the end of those and replace it with }

jolly trellis
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oh sorry thats not to problem

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dont know why discord does that

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when copy pasting

zenith widget
jolly trellis
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my problme is only that its not finding the city

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${customapi https://api.scorpstuff.com/weather.php?units=metric&city=rayong}

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rayong for example working but Nong Prue or Chon buri doesnt work

zenith widget
jolly trellis
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or pattaya

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doesnt work

zenith widget
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@jolly trellis Can you please not edit the command while i'm looking at it? Thank you

jolly trellis
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oh sorry

ionic kelp
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But to answer why those don't work is because the space in the name breaks the link unless otherwise indicated it should stay as 1 thing.

zenith widget
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Its not us

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its the API

jolly trellis
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pattaya just worked

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yesterday it didnt

zenith widget
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Its not us, its the API

jolly trellis
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can i change it again now?

zenith widget
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and we can't help troubleshoot it

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yes you can edit it

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You will have to check in with the API creator on this

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as to why its not working with Jomtien https://api.scorpstuff.com/weather.php?units=metric&city=jomtien

jolly trellis
ionic kelp
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@raven siren ^^^^ btw

jolly trellis
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another question if im here already... seems like hosts doesnt trigger alerts, what can i do for it? i put it to 0 already but its not showing up

viscid pebbleBOT
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@jolly trellis "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

round panther
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Hey, on my streamelements in my browser, under SE PAY, where you can see what money you can withdraw, i have some, but i cant withdraw them, it says ''Your bank details are being verified. This process takes up to 7 business days.'' and is has been like that for 2-3 weeks now, what to do?

viscid pebbleBOT
lament blade
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hi, i have a problem with alerts. for example people follow my channel but on StreamElements they always remain at 0 and the alert does not start what should I do to solve?

viscid pebbleBOT
lament blade
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5ff7341c6c80f522e651638b

zenith widget
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fixed

lament blade
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thanks

feral charm
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Hello everyone, is the management of channels limited to 2 pieces? does anyone know? when I want to add the third channel where I am a moderator comes the following message: roleplay.missing scope invitations,manage

zenith widget
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Tell them to choose a different editor role and then back to the original one and then generate the invite link

feral charm
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I get the message no matter for which of the 3 roles the link is created.

zenith widget
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What streamer is trying to invite you?

feral charm
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The streamer is called Totoragon. I am via TeamViewer on the PC and create the link in principle itself.

chrome plover
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I'm having issues connecting to twitch, the page loads up fine at first, then as soon as I type 1 letter, it goes completely blank like this:

📎 unknown.png
zenith widget
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Something is crashing the page to load in the dock

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restart your PC

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and white list OBS in your firewall and/or anti-virus/malware

chrome plover
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will give that a try, ty

turbid socket
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Hi, i'm having issues with my activity feed, doesnt work . Any ideas? i cleaned my browser cache

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the chat works but the alerts and the activity feed do not work

feral charm
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Great praise to you! I have never experienced such a fast & good support! Thanks @zenith widget

barren badger
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Could I get some help?

viscid pebbleBOT
zenith widget
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@barren badger depends on what type of help you need

barren badger
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I have tried everything I can but on streamelements and obs the screen is always black

zenith widget
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did you run obs as admin?

barren badger
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yes

zenith widget
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did you add a game capture source?

silent scroll
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In regards of bot chat commands:
From the dashboard when I create a command I can decide which role can trigger it, but I can’t seem to be able to select multiple roles for the same command (e.g. subs and VIPs).
Am I missing something?

turbid socket
zenith widget
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if you select VIPs, any one under VIPs cannot trigger the command, but anyone above VIPs(and included VIPs) can trigger the command

viscid pebbleBOT
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@silent scroll Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

Imgur
barren badger
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yes I have added game source

viscid pebbleBOT
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@barren badger Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

silent scroll
zenith widget
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A custom role from us

silent scroll
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Or maybe it’s just a stream elements role

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Yeah

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Got it

zenith widget
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is still above the normal viewers

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it was suppose to be the VIP that twitch introduced somewhere down the line

silent scroll
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Alright, thank you!

barren badger
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@zenith widget I do not know what to do

turbid socket
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StreamElements Chat Stats says 404 - Page Not Found. Can anyone help to fix it please?

zenith widget
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@barren badger ask in the OBS discord

barren badger
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but it says I dont have permission to send messages there

zenith widget
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As in the #windows-support channel

barren badger
zenith widget
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Then I can't help you

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We are not OBS Studio support and the only thing that comes to mind for a black screen is OBS is not running as admin

barren badger
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Do I need an elgato?

zenith widget
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They have other means of contacting their support

zenith widget
turbid socket
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ok i saw events

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ty 😄

static hamlet
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how to make the bot can send links

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on chat

twin elbow
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Hey guys, i cannot get my overview to show stats for my twitch channel and my overlay will not show folllowers or subs etc. almost like it is unlinked facebook and youtube seem to be ok

wary halo
static hamlet
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ok

plucky walrus
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Would StreamElements take a certain percentage out of your tips and earned bits?

zenith widget
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No

rose anvil
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is there a way to set the category to none with twitch's new api and all

nova tusk
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Hi, I noticed that the other streamers use stream elements to donate, so I wanted to try it, I got donate. So I gave 17.1. withdrawal of money, and they write that it takes 2-3 days before the money is sent to the account, is 30.1. and money from donates still nowhere, does anyone know what to do with it? : /

viscid pebbleBOT
rose anvil
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@viscid pebble Is there still a way to set the category to none? pajaBing sorry for @ all bing, I just wanna go to sleep and not leave my sleeping streamer in category

lament blade
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Hey! My SE isn't counting or recording my followers! everything is count as subs, raids, cheers, etc.. but the followers are at zero!

📎 seerror1.png
viscid pebbleBOT
lament blade
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6014227aaaf7b8a8409acd26

glacial lynx
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hi i have had my artwork made 800x800 and its supposed to be good for merch but when i upload it, its tiny and i dont see anyway to edit it to make it bigger

wary halo
wary halo
glacial lynx
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ohhhh

wary halo
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you need to ask your designer to make it bigger

glacial lynx
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what size

lament blade
glacial lynx
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2000?

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i saw that somewhre

wary halo
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at least 2000x2000 but I make mine around 5000x5000

glacial lynx
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ohhhh. thankyou so much

wary halo
glacial lynx
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thanks so much

cloud umbra
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do someone know why the obs.live is taking a lot for charging

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???

wary halo
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charging?

cloud umbra
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yes

viscid pebbleBOT
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@cloud umbra StreamElements menu, on top of OBS > Logout > Login

cloud umbra
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tnx

boreal wolf
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hello guys .. Are there other options for the "Recent Cheers" besides the scrolling text? I would like to show the last 5 cheers one after the other

magic haven
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Anyone having issues with Kappagen not working suddenly for chatters. It was working a few days ago, no stream changes, but suddenly only Mods can use it (subscriber only is on)

dusk helm
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anyone know how to get my followers names and count updated onto my overlay, i have to manually enter it myself and dont understand why it doesnt update itself

ebon forum
boreal wolf
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ok i will test it @ebon forum thx

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is the event list also on bits @ebon forum

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ah under other ok

ebon forum
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Yep

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The event list can be set to vertical or horizontal with different textures, so you can get more out of it than the plain "recent cheer" widget 🙂

boreal wolf
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i have at the moment 2 users they have cheere me 🙂 .. iam very new hehe .. i would the first cheer then the next

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on the old streamlabs event it was simple for me .. but streamelements is a bigger tool for me 🙂

ebon forum
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Then keep the event list widget with everything in there 🙂

boreal wolf
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yes

ebon forum
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When you grow bigger and get more events, you can then separate it

boreal wolf
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@ebon forum can i change the color to transparent and make the bits bigger?

📎 unknown.png
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ah i have found it secondary text

ebon forum
boreal wolf
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hm i have 3 problems ... 1. it is not repeated 2. the purple bar doesn't go away 3. and I can't get the number of bits closer to the name

📎 unknown.png
ebon forum
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Make the widget smaller.

boreal wolf
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ok

ebon forum
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And what should be repeated?

boreal wolf
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i will .. the last 5 peoples show in this bar

ebon forum
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The purple bar is in the widget settings, you need to actually check the settings

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It will show how many you have set it to

boreal wolf
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yes

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but 1x not more

ebon forum
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If there is one event, it will show one

boreal wolf
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my english is to bad to write you what i will do

ebon forum
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so please check the settings and test it.

boreal wolf
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😦

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it gives not settings for that

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they play 1x 2 peoples

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and than run it not more

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i will for the last 5 peoples they have cheer repeat the event

ebon forum
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If you have 5 places but only 2 items, what will happen?

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3 places will be empty

boreal wolf
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this is correct

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but at a little bit time than must the first cheer see on my bar

ebon forum
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Do not worry about that, you are a new streamer, once you get more events you will see 5 people in there

boreal wolf
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yes

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but

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this event will not play the first when he have play the last

ebon forum
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👀

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The event list always shows you the latest 5 events

boreal wolf
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this is not what i will have

ruby heath
#

Last night while trying to stream I couldn't get any of my game audio to play in stream. My setup is an Xbox with attached capture card and the USB side runs to my laptop. I had all other elements to my stream but for the life of me i could not get my game audio to play.

ebon forum
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We have no "first" event, we have recent or top

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So please check the descriptions of the widgets and the settings

ebon forum
ruby heath
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to the TV? yes.

boreal wolf
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@ebon forum you understand me 😦

ebon forum
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Not talking about the passthrough, but about the actual capture

ebon forum
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And check the settings too.

ruby heath
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no. it wasnt picking up at all.

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my mic worked, i had game video capture

peak kite
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Hey Sorry for my bad english.I hope someone can help me out. i have a Problem. I Did a Alert Box for Follower. But if someone is following me, the Alert box will not show them or even react. i can Manually klick on the replay button, this works, but not automatically.
I did the alert box in Streamelements.com

ebon forum
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Then you need to figure out why. We can't support 3rd party hardware.

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@ruby heath i can give you only a few hints what to check.

ebon forum
peak kite
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My Channel name is Killertuete

radiant moss
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Hello, can someone help with one problem.
I have Alerts and Event List.
i want to set donation amount and currency in this format: {amount}{currency}
In Alerts i did this
but in Event List i don't have such custom field.. it's possible somehow to add this one?

ebon forum
wary halo
radiant moss
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yea, it's from NOD..

wary halo
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one moment

radiant moss
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oh

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thanks ❤️

wary halo
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they have a helpdesk there 😉

boreal wolf
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@ebon forum this is my old bits what i have use .. i would transfer all to streamelements..

ebon forum
teal locust
#

Does someone know why TTS is not working for me? I'm trying to set it up for cheers and I can't get it to work, not even on the editor.

ebon forum
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Confirmed that there are no new events. Looks like a bug, i send that over to the developers.

boreal wolf
ebon forum
boreal wolf
glass stirrup
#

Hi I'm trying to change my bot name using ground control but have had no luck, any help/

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?*

sweet notch
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hi can someone help me ?

teal locust
viscid pebbleBOT
#

@sweet notch Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

ebon forum
sweet notch
#

ummm, my chatstats does not work so can you fix it or do smth ?

ruby heath
#

"i have a few hiints" okay... and?

wary echo
#

Hello! I've had an ongoing issue with my activity feed and follows. My account ID: 5fc3c49ed0517f3cb8267116 was added to dev investigation on the 24th Jan. I wondered if anyone had had a chance to take a look yet?

ebon forum
wanton charm
#

Hi, I'm using streamelements on laptop and it is not allowing me to use my display capture, it is just coming up as a black screen. Obs has been added to the Graphics settings but it is still not displaying anything but a black screen.

viscid pebbleBOT
wanton charm
#

So I have done those steps an its still not displaying anything.

wary echo
wanton charm
#

Please ignore all I did a stupid, thank you for your time.

sweet notch
#

thanks for ignoring

dense beacon
#

Hi, Is it possible to have a command or that the stream elements bot react to when someone says hi and respond with "Hello {user} welcome to the stream" ?

vapid sundial
#

Who should I talk to about the merch?

nimble dune
ebon forum
dense beacon
#

Then they must use !hi for the bot to say it. I want it to be more like if a new user comes in and he says Hi, yo, hello the bots react to the message 🙂

ebon forum
dense beacon
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I was thinking that as I can't find it somewhere on the website.

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Any bot you would recommend that can do it?

ionic kelp
#

1 sec siic

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@dense beacon Create a command and then switch to advanced settings.

chrome folio
mighty kernel
#

General overlay question: I made an overlay for a friend on my account. Is there a way to export it somehow so they can have it on their own account? Thanks!

viscid pebbleBOT
#

"Follow these steps to grant managers/moderators access to your dashboard:

  1. Click on your channel name at the top of the dashboard
  2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
  3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted

Video tutorial: https://youtu.be/zl_h-ttZDF0"

mighty kernel
#

Thanks!

lament blade
#

Does anyone know how long it takes for tips to go from pending to my actual balance in Paypal?

dense beacon
#

Thanks @ionic kelp @chrome folio

ebon forum
main tartan
#

HI! Having trouble hosting a youtube video. Can anyone assist me here?

#

I"m live now at surfergrlphilly

lament blade
dense beacon
#

Do you guys know about Kappamon?

main tartan
#

I'm new and any help would be appreciated. Please shoot me a dm.

ionic kelp
ebon forum
lament blade
#

Nothing to do with Streamelements

mossy garden
#

My chat is having a big issue, I am in streamelements obs.live and there's no updates I can do it. No chat is coming up. but when I go to twitch and I look in my channel there is chatters there

ebon forum
mossy garden
#

Ok do I go into my stream settings and disable the account link?

ebon forum
#

You can do that in 2 places:
Stream settings
Top Menu - StreamElements - Logout.

mossy garden
#

@ebon forum It worked thank you

topaz hawk
#

hiya!

#

trying to import an overlay into streamlabs but im confused where im supposed to copy the overlay link to?

viscid pebbleBOT
#

@topaz hawk To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

#

@topaz hawk We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

fiery osprey
#

So, I am adding sounds to my stream store. How do I make sure they play hen redeemed?

topaz hawk
#

ooof

lament blade
viscid pebbleBOT
#

@lament blade Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Click on Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

lament blade
#

oh, I did this but C:\Windows\Fonts\Wozcott Standard didnt work in the streamelements preview

#

and its the right directory

#

maybe that font isnt supported

#

but thanks

nimble dune
#

Restart your pc

lament blade
#

I downloaded the font like 3 days ago

#

I restarted it

nimble dune
lament blade
#

but the font isnt from google fonts maybe thats why

nimble dune
ebon forum
#

For the custom fonts the source does not matter. But the exact name matters

#

It has to be the same as in your Fonts folder on the PC

lament blade
#

in my windows font folder its Wozcott Standard but it doesnt work :/

ionic kelp
#

Does it show the same name if you select it in another app?

lament blade
ionic kelp
#

Try without standard.

lament blade
#

oh idk what I did false but it works now

#

lmao

#

thanks :D

whole grove
#

Hi, on my stream today, only the mods and 1 subscriber was able to float/fly their emotes on screen. For the rest, i have to authorized them as mods before they can use the !kappagen command. Do you know what is the issue, is there something I must enable? As far as I know, it was still working the yesterday.

fervent sequoia
#

is it possible to update text on screen when a command is entered like the number is 0 then when i type a command it turns to 1?

ionic kelp
#

@fervent sequoia there actually is. Gotta go digging for the widget.

fervent sequoia
#

where do u think i can find it?

young stirrup
#

Can somone help with something?

#

I need you too come in call with me for this to work

viscid pebbleBOT
#

@young stirrup Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

young stirrup
#

I need help with my overlays.

viscid pebbleBOT
#

@young stirrup Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

young stirrup
#

?

wary halo
#

How about you explain the situation?

#

because 'help with overlays' can be 100 things

young stirrup
#

Yeah i wanted someone to come in call with me so i could explain

wary halo
#

And I am asking it right here

young stirrup
#

Basically every time i add my overlays it doesn't show it just shows the website.

viscid pebbleBOT
wary halo
#

and:

viscid pebbleBOT
#

@young stirrup StreamElements menu, on top of OBS > Logout > Login

young stirrup
#

They work fine it's just that in obs live they just show the website

ionic kelp
fervent sequoia
worthy bluff
#

Hello guys , I am moving over from stream labs to stream elements and have everything set up however I cannot get stream elements to show display anything on my display 1 , anyone know how to fix this

dusky narwhal
#

is there a way to log into a second account on stream elements without it defaulting to my first one?

worthy bluff
#

tried switching between graphics card and running as admin however i havent managed to fix it

ionic kelp
fervent sequoia
worthy bluff
#

@ionic kelp any idea how to fix my problem

viscid pebbleBOT
#

Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

echo heath
#

hellooo

#

someone can help me ?

#

e..e

vocal knoll
#

hi

echo heath
#

@vocal knoll I'm having problems with items in the store

#

I put some items in the Elements store and when viewers buy, it appears on live and the sound effect appears to me

#

but the sound doesn’t come out to live

#

they see the notification but do not hear the TTS or the sound effect

mint moth
#

this is not necessarily related to twitch, just dont know where to put it. On the Streamelements overlay page on custom overlays how to add a preview

📎 2021-01-30.png
wary halo
#

You can't add a custom preview, only by game type at the moment if you click on the 3 dots and then on properties

mint moth
#

@wary halo Thank you kind sir. I know I am new to this but is it customary to have different overlays for each game you play. Mine is just generic branding?

wary halo
#

most people have one set of overlays, and some have different ones per game

#

but you don't see that a lot

#

I use one main set for everything

#

not tied to a game

lament blade
#

hi i was wondering if someone could help me with custom commands i was wondering how i can get my stream elements bot to link my youtube and twitter in chat and how to set a time so it does like ever 10 mins

#

i need help with streamelements and obs because i don´t get how to set it up at all

#

so i need someone who has time to give me a one on one help session

viscid pebbleBOT
boreal bramble
#

im trying to use a different twitch account but everytime i try to login with twitch

#

it just logs me back into my old account

#

nvm

#

i got it

lament blade
#

yeah videos don´t really help me

#

i look for help somewhere else

grave herald
#

Hey I need some help

#

I don’t know how to set up commands I just got affiliated

wary halo
clever jolt
#

Hello i need some help. I have set up my donation link but i dont know how to find where to put it in my twitch. In the video i dont know where to go to link it up on my Twitch. Can anyone help me ?

nimble dune
fading peak
#

If I just want to toggle my streams from YouTube to Twitch or Twitter how do I do that. Step by step please. I'm new to this merging platform.

#

And new to this platform for sure!

clever jolt
#

i got it thank you so much

nimble dune
lament blade
#

hello, despite having entered and activated a command, does not activate in the chat of Twitch

warm rover
#

can anyone help me with a game capture issue?

#

i select the game i want to capture, and it doesnt even show up, and the same goes with display capture. i've tried running the application as an administrator, with integrated graphics but it never works.

#

it works only with window capture, but that lags my stream so so much and i get 5 fps. i want a solution to this because this is preventing me from streaming. ; ;

viscid pebbleBOT
warm rover
#

thank you! it works!!

nimble dune
#

You're welcome

fading peak
#

Can anyone help me to Switch from YouTube to Twitter?

#

Or I mean Twitch

viscid pebbleBOT
#

@fading peak StreamElements menu, on top of OBS > Logout > Login

fading peak
#

Thank you! I'm going to try. Much appreciated!

deep axle
#

Hello, sorry to bother you with this. I have a friend who is starting to set up his livestreams and for some reason, streamelements does not seem to be connecting well to his Twitch account. The thing is that he set up all the overlay and alert box, and it's not showing up on stream, at first we thought the issue could be on OBS, but after a lot of checking, we noticed that streamelements itself is not noticing the follows that are happening on the channel, in his dashboard the activity feed is completely empty (which is not true, since he has been receiving some follows around). We tried to reset the token, to disconnect it from twitch and reconnect it after again, to log out and log in from twitch and stream elements, and everything seems to be the same. Not even the chat bot notices the follows and does not notify on the chat, even when it's been set up for the alert. I don't know how to fix that and I tried to check online, but I don't seem to find an answer.

viscid pebbleBOT
fading peak
#

Okay so I logged out and logged back in. Still not sure where to go to choose whether I want to stream on Twitch or YouTube?

charred quartz
fading peak
#

Huh, even on an Android?

charred quartz
sharp swift
#

do alerts come with the overlay you get from streamelements? and with they work with obs?

tight idol
#

Hey there! I'm having issues using stream elements ever since I changed my twitch account name. I was previously on twitch as "Decklunnn" and about a month ago I changed my username to "Decklun" because the name became available. This seems to have messed up my leaderboard and StreamElements no longer tracks chat statistics.

deep axle
#

@viscid pebble the account ID should be Friboc

viscid pebbleBOT
#

If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
ebon forum
#

And fixed.

deep axle
#

My friend already did those steps. He did change his account name, but long ago. @viscid pebble his previous name KraytenCross and the new name is Friboc

ebon forum
tight idol
#

My old channel name was "Decklunnn" and the new channel name is "Decklun" if a staff could let me know if they update the chatstats tracking that would be awesome. Much love tarobbHeart

deep axle
#

@ebon forum tested and working! thank you very much!!!

tight idol
#

Account ID for my channel is 5af34668a9157916af29f315 if it's needed

ebon forum
novel fog
#

Speaking of small fixes

ebon forum
#

let's do one more time

viscid pebbleBOT
#

@tight idol If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
novel fog
#

@ebon forum could you check out the bug I put in the private channel

tight idol
#

I followed the steps in the bot message. Last step just says to post my old and new name so that a staff can update the chatstats

ebon forum
tight idol
#

❤️ I appreciate the help

radiant moss
#

hello, how to save event list history between sessions?

ebon forum
radiant moss
#

@ebon forum it's not showing.. 😦
and sometimes it's show followed guys without nickname

📎 unknown.png
#

and i need to reset labels to fix..

#

how i can get last 3 events?

midnight maple
#

Hello! Still kinda new to OBS is there a way I can hear myself before I start going live without recording it? I think my mic is a little mute and Im not sure how I could be able to hear myself so I can fix it (: Thank you

radiant moss
midnight maple
midnight maple
radiant moss
#

@midnight maple you're welcome and good luck ❤️

rancid violet
#

Hi! I can NOT get my alerts to show on stream or to update on my overlay on stream. Does anyone know how to do this?

vocal knoll
lament blade
#

what is the overlay width and hight agian?

nimble dune
viscid pebbleBOT
#

@rancid violet To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

lament blade
#

than you

fringe chasm
#

hi

nimble dune
fringe chasm
#

i have a problem with my alerts, the followers alerts are not visible, like they were not updated

#

also in my event list:(

#

idk what to do haha

nimble dune
#

@fringe chasm Followers not showing on activity feed?

fringe chasm
#

Noup

viscid pebbleBOT
fringe chasm
#

5ff7cf95ced9761bd12afac5 @viscid pebble

nimble dune
#

@ebon forum ^^^

#

Thank you 😄

ebon forum
fringe chasm
#

Let me see, thanks!

#

No, my activity feed only show the tippers and my event list too:(

#

And look

wary halo
#

missed events will not show up

fringe chasm
fringe chasm
#

It's like my accounts are not 100% vinculates idk xd

ebon forum
#

and it showed up

#

so everything is fixed now for upcoming events

#

OLD events will not re-appear

lament blade
#

hey, so I performed a withdrawal on streamelements

#

it still is yet to pop up in my bank account

#

after like 3 days

wary halo
#

it's 3-5 business days, the weekend doesn't include that

lament blade
#

ah, understandable

#

so the withdrawal has a wait time aswell

wary halo
#

yes, and that is displayed before you make the withdrawal 😉

lament blade
#

sort of forgot LULW

#

thank you

fringe chasm
fringe chasm
#

❤️

gleaming bramble
#

Hellllo

wet oar
#

Hi, I have problems with the obs, I am suddenly lagged in live shows and other times you can't help me

gleaming bramble
#

I am having an issue where Media Request is giving me a blue box and wont update anything

viscid pebbleBOT
#

@gleaming bramble StreamElements menu, on top of OBS > Logout > Login

nimble dune
#

^ Try this

delicate chasm
#

Hello i need suport from elements OBS

#

I created a gallery orverlay and want to share mine with my friend how do I do it?

wary halo
#

your friend needs to invite you to his account as an editor and you can then copy the overlay to their account

viscid pebbleBOT
#

@delicate chasm "Follow these steps to grant managers/moderators access to your dashboard:

  1. Click on your channel name at the top of the dashboard
  2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
  3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted

Video tutorial: https://youtu.be/zl_h-ttZDF0"

wary halo
#

like that

delicate chasm
#

This is not what I need. I created an overlay and I want to go to his channel and not to edit it.

#

I need transfer for channel

wary halo
#

if you want to get that overlay on his channel, the way I explained is the way to do it

#

if it's on your account, but in his OBS, then it will not pick up his alerts, events etc.

#

only if the overlay is on his own account in StreamElements

delicate chasm
#

Yes and how do I transfer it to his account for him to have these functions?

wary halo
#

like I said, he needs to invite you to his account

#

look at the message from the bot on how to do that

topaz root
#

hello i have an issue with my stat chats on the streamelements page - bttv and ffz emotes don't increment when they are used in my chat

wild ivy
#

is there a way to add a browser source into the overlay itself?

#

rather than just directly into obs

#

i.e. a sound alert

frank trellis
#

Hey so I'm new to Twitch and I did everything I could for my audio to be heard on Xbox for viewers to listen but for some reason it's not working. I also have people cheating and stream sniping me to find out where I am in games and it's really hard for my learning disability to understand. How do I authorize twitch to the stream element?

wild ivy
frank trellis
#

Xbox

wild ivy
#

You need to stream from your PC using a capture card to my knowledge

#

I don't think there is a way to use streamelements on an xbox without streaming through a PC

#

Someone may correct me if I am wrong though

frank trellis
#

Awww ok

#

I've been doing everything by phone

dim ravine
#

Hiho, I have a strange problem. When I get Donations then there is no problem, the Alert is shown wonderfully. Unfortunately the follow alert is not shown. It is also not shown on the Streamelements dashboard. There were several follows not displayed so far

runic ledge
#

hey

#

is anyone available to help me out?

scarlet tiger
#

@runic ledge With what?

viscid pebbleBOT
dim ravine
#

5ff8ac1fdf2008018bea882f

runic ledge
#

@scarlet tiger Hi!

languid bone
#

Hi, I am having a problem where my chat doesn't load. It says 'error loading data' however there is no issue with my internet or anything else on streamelements obs. Cam anyone help me get my chat to load please

runic ledge
#

omg, my OBS.live hasn't been working properly since yesterday. Specifically, I have a very very very very choppy display capture while everything else was fine.

#

it basically refreshes every like 10+ seconds

wary halo
runic ledge
#

i've read over like 50 google posts but none of the problem was the exactly same as me (display capture didn't work while everything else worked eg. game capture, window capture etc.)

dim ravine
#

@wary halo Thank you very mutch 😄

languid bone
#

Can anyone help me please

viscid pebbleBOT
#

@languid bone StreamElements menu, on top of OBS > Logout > Login

nimble dune
#

^ Try this

languid bone
#

I shall try this now, thank you

scarlet tiger
#

@runic ledge Do you running obs as administrator?

lilac smelt
#

Hey, I'm struggling getting my overlays active on OBS and I'm not quite sure what bots I should implement in chat.

runic ledge
#

yes

#

that's one of the options i've tried @scarlet tiger

#

didn't work

#

windows updated obs updated

viscid pebbleBOT
#

@lilac smelt To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

runic ledge
#

i've streamed daily for 7 months and havn't encountered this problem ever

#

the strangest thing is that i downloaded SLOBs (sorry i know it's a competitor but i had to try)

#

the same problem happens there as well

thorny escarp
#

Could be a graphics driver issue.

runic ledge
#

display capture very very very very choppy while game capture and window capture are perfect

terse flax
#

hey im trying to disconnect my twitch account from stream elements and reconnect it with my YouTube account with stream elements and it keeps saying that i cant get rid of my twitch one even though im typing everything in right

nimble dune
wild ivy
#

is there a way to add a browser source into the overlay itself?
rather than just directly into obs
i.e. a sound alerts

viscid pebbleBOT
#

@runic ledge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

lilac smelt
runic ledge
#

Thank you so much for ur help

#

I'm about to cry cuz of this lmao

nimble dune
tacit geyser
#

Hi, i have a problem with the text of my alert when i select "text over image". I don't know why but the text does't appears over my video. Like, i can't see the name of the suscriber over my video alert for example. It even seems to appear above it. If anyone can help

viscid pebbleBOT
#

@tacit geyser Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.

tacit geyser
#

Ok i'll try, ty very much !

runic ledge
#

who do i submit the log file to?

verbal wren
#

twitch I can't give 1080p other quality. Does anyone know what should I do?

scarlet tiger
runic ledge
#

ok

#

getting rid of game capture

#

also doesn't help

#

i've tried that 😦

nimble dune
#

@runic ledge Are you on laptop?

tight idol
runic ledge
#

no

#

i'm on PC (intel 10900k ; GTX 2080super)

nimble dune
#

What game are you trying to capture?

runic ledge
#

browser games and standard FPS games

#

i know i simply avoid display capture

#

and just game capture / window capture

#

but i've been using display capture exclusively for the past 7 months and it was working fine

nimble dune
#

Hmm

runic ledge
#

i know i can simply avoid*

viscid pebbleBOT
#

@runic ledge Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

runic ledge
#

um.. ok

median saffron
#

I've tried a few times over the last few days to save changes to Chat Alerts, but they don't save. I originally thought that I would have to use a colon mark to initiate the emote I wanted to use, but that didn't work, but now I can't save the emote without the colons, it keeps reverting back without saving. Am I doing something wrong?

📎 khasf7ur4.PNG
wary halo
#

the bot can't use emotes if it doesn't have a sub to your channel

#

and you don't have any channel emotes yet because you are not an affiliate yet

#

So you are stuck with the default Twitch emotes you can use for bot responses

true merlin
#

Hi everyone. I've been using Streamelements for my commands on Twitch and had it set so it would use my username rather than "streamelements" in the responses. However, today I tried doing commands and for some reason they won't post responses now. I changed the bot name back to "streamelements" and then they start working again so I don't know what's going wrong. I've tried parting from the channel and rejoining and disconnecting from twitch and reconnecting but still no use.

nimble dune
true merlin
nimble dune
#

Yes

true merlin
#

Just the second option which is my twitch username

nimble dune
#

Can you try the 3rd option?

#

and login with your twitch account

true merlin
#

Ok that's got it working. Thanks. It's just strange how it was working before and then all of a sudden stopped

nimble dune
#

You're welcome! 🙂

#

Yeah, i also noticed that sometime with the 2nd option just stopped working, but use the 3rd option and it will be work 🙂

true merlin
#

Thanks 😊

nimble dune
#

No problem! SEheart

wet storm
#

Deutsch?

viscid pebbleBOT
#

@wet storm Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

junior rover
#

Hello!

viscid pebbleBOT
#

@junior rover Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

junior rover
#

I need some help with setting up tips. I got it working, but uhh, every time I type the command, it shows 3 stars end of the sentence.

viscid pebbleBOT
nimble dune
#

Also mod the bot type in your chat /mod StreamElements

junior rover
#

OH I see it's switched on.

#

Yes, I added that

nimble dune
#

Nice

junior rover
#

YES. thankkkk youuuu!! now I got all 5 other commands that had links in working too!! This is great discord, I likey. Thank you for the help, Daniii

nimble dune
#

You're welcome! SEheart

topaz patio
#

Hi guys, why don’t my timers show up on my live stream?

rustic wagon
#

Sub confirmation in giveaway is not working? Can anyone assist

median saffron
#

However, my issue is that it's not saving any changes I make.

#

The top right of the browser says saving, then i change tabs and go back and its not saved. Just kind of odd.

wary halo
#

hit save, then F5 the page before doing something else

median saffron
#

But I think I got it working. I successfully removed the :colon: and got it to save without the colons

median saffron
opaque elm
#

how do i change the text on my super theme

#

?

broken arch
#

I'm trying to test mediashare, and everytime I add any youtube link it adds six of them to the queue, no matter the length of the video.. I have no idea what's causing it

vapid finch
#

My chatbot stopped working. I keep departing/joining but it doesnt reply in my twitch chat.

#

help please

storm wasp
#

I am very new to using stream elements and I need a bit of help. Anyone available to assist?

viscid pebbleBOT
#

@opaque elm To edit the text of a widget, click on it and select Settings at the bottom left.

#

@vapid finch If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
storm wasp
#

Ya'll got anything newer then a 3 year old video showing you how to set up stream elements? The layout of the website isnt even the same as it is in the 3 year old video

ivory jewel
#

hi everyone, i have a problem that ive been trying to solve for days. i autorized twitch to my streamelements and on the streamelements dashboard it is picking up all the donated bits but it is not picking up people that follow during my streams. I've tried logging out and reathenticating and unmoding streamelements bot but none of that fixed it. What could be wrong?

wary halo
#

I have some tutorials on my channel but can't link it here because of the rules. Might want to click on my profile though @storm wasp 😏

storm wasp
#

Can I dm you with a few questions? I am really new to this.

wary halo
#

I am already in bed LULW

#

But there are more people here from the support team

#

So just post the questions here

storm wasp
#

Oh 😦 okay. Well I play on PS4 currently and I don't really know how I want to stream. I am not sure if I want to stream from my Laptop or from my console. I dont now if my Laptop is strong enough to stream on (not play on) and I dont know how to or if I even can create overlays without streaming from the Laptop

viscid pebbleBOT
storm wasp
#

I have a Laptop though. Its an i5 and im pretty sure it can handle streaming from. I would need a capture card to create overlays?

wary halo
#

Or use PS4 remote play to stream the game to your laptop

storm wasp
#

Any tutorials on how to use PS4 remote play to stream?

ivory jewel
#

can someone help me please. My streamelements dashboard has a 0 for followers and todays stream i had about 10 people who followed me. Can someone help me figure out why streamelements is not picking it up

wary halo
#

Probably on YouTube, but not from StreamElements channel no

viscid pebbleBOT
storm wasp
#

How can I find minimum requirements to just stream from the laptop not play and stream on it

wary halo
#

Probably on the OBS website

ivory jewel
#

600f6c23923306b781a3cce8 @viscid pebble

storm wasp
#

And lastly. How can I set up viewers being able to request music?

wary halo
#

With media share, there is a tutorial on how to set that up on the StreamElements channel linked earlier

storm wasp
#

ok thanks

wary halo
#

Overlay and OBS

faint oxide
#

Hi! In my Chat Alert Modules, Tips, Hosts, Raids all work, but the Follower Chat Alert is not working at all. Everything else in Streamelements is working just fine besides the Follow Chat Alert. I've cleared my cache and reset my personal access token multiple times and it still does this... Any thoughts anyone?

#

I tried to get help the other day, but never got a reply after I submitted my account ID

ivory jewel
#

Bucky im having the same problem. Do you have a zero for your followers in the dashboard?

faint oxide
ivory jewel
#

because i have the same problem

storm wasp
#

@wary halo The remote play option allows people to play PS4 games directly from their PC. Thats not what I am trying to do. I still want to play on my PS4 and my own 50in TV but I want the benefits of being able to use overlays and all the other cool features people with capture cards use

faint oxide
jade crag
#

Hello!
Is there a way to customize the message that's sent when you set up a giveaway?

storm wasp
#

Can anyone else give me some assistance

ivory jewel
storm wasp
#

Can i use ps4 remote play, still play it on my console and stream it on my Pc?

ivory jewel
#

i guess you could go to your console and play from there while you remote play it on your pc to stream it

storm wasp
#

All I want to do is STREAM from my PC but play on my PS4. In this day and age that isnt possible?

cinder olive
cinder olive
storm wasp
#

Without a capture card. Its not possible?

viscid pebbleBOT
#

@jade crag Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

cinder olive
viscid pebbleBOT
storm wasp
#

What about the ability to play music viewers have requested and creating overlays, you need a capture card for all that?

jade crag
cinder olive
ivory jewel
#

My streamelements dashboard has a 0 for followers and todays stream i had about 10 people who followed me. Can someone help me figure out why streamelements is not picking it up 600f6c23923306b781a3cce8

storm wasp
#

😦 OK

cinder olive
cinder olive
edgy inlet
#

Hi... I'm hope this is the right channel to ask in, but I seem to have messed up one of my overlays thanks to some nested groups and it will be a lot of work to recreate from scratch...

#

the elements are still visible in the overlay editor, but the layers are gone

ivory jewel
jade crag
cinder olive
cinder olive
edgy inlet
cinder olive
#

Oh.

edgy inlet
cinder olive
#

You had a group and its gone

#

Hrm :/ one second

barren dagger
#

i started streaming a month ago. Does anyone know if Steam can pull the data for the leaderboard? Its only showing my most recent stream.

edgy inlet
#

yeah, lots of icons and labels and I was trying to consolidate them into a single group. So, i grouped one bunch of them, moved them in, ungrouped and the outer group all were removed from the layer list, but still show up in the overlay

still plume
#

Hello, I have access to the two channel bots part of the twitch and the commands are not working, the bot is already moderating but does not appear in the list of viewers can someone help me?

cinder olive
#

@edgy inlet Did you save it after messing it up? monkaS

viscid pebbleBOT
cinder olive
edgy inlet
cinder olive
barren dagger
# cinder olive Pardon? Mind re-wording this?

I created a leaderboard to show top subs, gifters, chat stats ect. Data is only showing for top gifters and nothing else. Can STREAM ELEMENTS pull data for the last month? Because its all blank

cinder olive
#

What does Steam have to do with that?

edgy inlet
still plume
cinder olive
#

Then it would be best to bring the owner of the channel.

still plume
#

'-'

#

ok

leaden stag
#

Hi, i need help with the chat commands. They dont work, and the bot is not in my chat

viscid pebbleBOT
leaden stag
#

The bot is currently not in your chat

cinder olive
#

Then I would highly suggest you have it join your chat, to be in your chat.

leaden stag
#

Is the same, with join channel or part channel it dont work

cinder olive
#

I would click the Join Channel.

lament blade
#

hi, ive got a problem, i have an alert overlay and all alerts show up except the follow alert! Could you give me a solution plz?

viscid pebbleBOT
lament blade
cinder olive
lament blade
vocal plaza
#

Not sure which channel to ask this, I'm making an overlay for a friend, everything is looking good except the event ticker that I need to customise, I'm using Dunkstormen's event ticker found in #widget-share , I'm new at editing codes so I'm not sure how to make "Latest follow/tips/...." and "Username" separate text aligns adjusted to the image.

📎 tw3tw3.jpg
sly rune
#

how can i get views hahaha

scarlet agate
#

i just hit 50 followers and i met all my affiliate requirements but in my creator dashboard nothing is updated

kindred pier
#

ok so im trying to setup my chat comands for streaming on twitch and everything works perfectly fine umtil the second i open up streamelements obs live

#

can anyone give me any help as to why this is happening

vapid finch
#

I’m using streamelements obs.live

#

I don’t see the three hamburger menu

charred quartz
#

don't use tags please, send here a screenshot of obslive

vapid finch
#

Oh sorry

storm wasp
#

Can someone explain to me how to take a "super theme" from steam elements and transfer it over to obs? I have read the support article for it and it makes no sense

viscid pebbleBOT
#

@storm wasp To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

storm wasp
#

Is their a specific size I am supposed to make it? When I copy and paste its zoomed in

viscid pebbleBOT
#

@storm wasp The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
storm wasp
#

Thank you

vapid finch
charred quartz
#

streamelements activityfeed isn't opened @vapid finch

vapid finch
#

Is possible to show what you mean

#

So I can follow it for your point of view

#

Show me *

faint oxide
jovial orchid
#

What would be the first could steps when your first starting to stream?

faint oxide
#

Hi! In my Chat Alert Modules, Tips, Hosts, Raids all work, but the Follower Chat Alert is not working at all. Everything else in Streamelements is working just fine besides the Follow Chat Alert. I've cleared my cache and reset my personal access token multiple times and it still does this... My account is 5ff8c794ab474f3c7cc9ae9e

charred quartz
kind vector
#

This is truly remarkable Streamelements setup is exactly what I need. Alrighty gonna ask a question.
I'm learning new things and I notice you guys have a Top 10 I can adjust for the Cheer list to Monthly. Here's the Quesion.
Will the list reset every Month or do I go into the Session data> Goals and reset it there? Just wondering how it will work. Or do I go where to reset my top 10 Cheer list?

📎 unknown.png
#

Cause I was thinking once I reach my twitch Threshold I would like to reset the Twitch Usernames and Bits until they start cheering again.

subtle jetty
#

Feature Request: We'd like to be able to have an alert box blacklist, that allows us to set a username regex. We've been having problems with large numbers of follow bots, and it breaks our follow alerts. We'd like to be able to blacklist a regex of users for whom follower alerts don't play, so we don't have to manually clear the session every time a wave hits.

vast ferry
#

Could someone tell me why my Chat Alert messages won't change? Either message or apparently enabled status.(And if there is an expanded variables list that would be dazzling~~<3)

viscid pebbleBOT
#

@subtle jetty Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

kindred pier
#

Yup just gonna delte stream elements cant get any support help and it wont operate properly so going back to streamlabs

fading peak
#

Can anyone tell me how to go from broadcasting on to YouTube then switch to Twitch or Twitter. Did it once but I forgot

viscid pebbleBOT
#

StreamElements menu, on top of OBS > Logout > Login

fading peak
#

I've tried that. Its not there

ionic kelp
#

Also make sure to switch in OBS stream settings.

#

@subtle jetty how varying are the usernames? Distinctively the same or all over the place?

fading peak
#

Whats OBS?

dusty granite
#

How do I disable the !quote commands?

vast ferry
cold goblet
#

How do I get floating emotes during a live stream?

vast ferry
#

@cold goblet If you mean emotes people use in chat then you want to add Kappagen to your Stream Elements overlay

#

It is in the alerts section

#

Still having an issue of my Chat Alerts not changing, even after the little "Saved" icon pops up.:'3

ionic kelp
#

Check variations?

vast ferry
#

I think some of them might be wrong, but it doesn't register any changes I make except for follower ones

weary ferry
#

does anyone know why i have a black screen on obs? it says im live streaming from my laptop but behind my overlay its not showing gameplay

storm wasp
#

So the SuperTheme overlay that I am using, how do i get all the premade stuff out of it? Like top cheer and top donater so that I can add my own?

charred quartz
subtle jetty
#

@ionic kelp Perfectly regexable

charred quartz
storm wasp
#

No clue what or how to do that

vast ferry
subtle jetty
#

I've been using this regex to isolate them in the commanderroot unfollow tool

^((zoom|(mikeal|lol|doggo)?feature)_?[0-9a-z]{7}|[0-9a-z]{13})$
charred quartz
#

hm, u are talking about the chat bot streamelements alerts then? have u tried parting him and join the bot again?

storm wasp
#

Where would I find the editor?

vast ferry
#

Im unsure how to remove the bot, but yeah those. I mean, I dont know how to test follower/sub chat alerts, but I need to be able to edit them.;___;

charred quartz
viscid pebbleBOT
subtle jetty
#

I suppose another way to solve this problem would be to either throttle or combine multiple follower alerts into one if multiple follows come in over the course of 2 seconds or so.

charred quartz
#

isn't that related to #dev-chat @subtle jetty ?

ionic kelp
#

There is a way but there's an unfortunate risk of collateral damage with other users who would be effected.

vast ferry
#

Ah, ty for that, but no still doesnt register changes to chat alerts.:C

ionic kelp
#

If the include those parts it seems easy enough but not without the aforementioned issue.

storm wasp
#

Lol im big stupid, Thanks

sick steppe
#

When i try to add a browser source it only adds like the top left 20% of it, any idea whats going on? Completely new to have no idea

📎 unknown.png
viscid pebbleBOT
#

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
storm wasp
#

So i created the scenes and all that and have my overlays ready, I am using PS4 remote play but when I go live it doesnt show anything with the scenes I have created

sick steppe
#

Thanks SE support

ionic kelp
#

Have you added them into OBS?

storm wasp
#

Yes

subtle jetty
#

@ionic kelp Oh? How would I do so? I might be able to use it as a partial measure in specific situations

storm wasp
ionic kelp
#

That looks fine to me.

storm wasp
#

Yes but when I go live it doesnt display anything. i had to create a window capture for it to capture the gameplay from my ps4 remote play

lime remnant
#

Hello! My !watchtime command shows everyone as 0 seconds watched

viscid pebbleBOT
#

10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

lament blade
#

Is the shoutout command broken? When I tried to use the template one it didn’t post the link of the person I tagged

ionic kelp
#

@subtle jetty Don't ask me why as I don't know either but go here > tipping settings > Moderation at bottom and enable custom filter. Add those words and choose the alert option. As I mentioned it does have the unfortunate blowback on others as it effects any with those words. https://streamelements.com/dashboard/tipping-settings

timber sentinel
#

how do i link stream elements to twitch ?
cause i try to do some of the commands in my stream the other day, and none of them were working

subtle jetty
#

@ionic kelp Ooh, interesting. I'll play around with it and see what I can do

lament blade
#

There’s a button on the dashboard where it should say join channel or part channel @timber sentinel

timber sentinel
#

thanks

storm wasp
#

I am currently live

ionic kelp
#

You don't have the remote play added.

storm wasp
#

Thats where i am confused, how do I do that AND get the overlay over it

ionic kelp
#

Add window capture

vast ferry
#

Oh golly, having the bot off when I change alerts seems to work. They dont save instantly, but I clicked to a different page then came back and it worked.🥺

Last quuestion for the night, is there any way to test Chat Alerts for subs/follows/whatnot? Without being live, ideally

storm wasp
#

Pardon my dumbness, this is very new to me

vast ferry
#

You'll want to move your Overlay Browser Source to be above any other window you're capturing

#

Yeah the one with the globe needs to be on top

storm wasp
#

So Apex above Apex 2

vast ferry
#

Yep!

storm wasp
#

Thanks. I appreciate that

dusty grove
#

hi

storm wasp
#

Idk if you can also help with this but the overlay itself was a premade one that I picked from the SuperTheme section. I know that I can edit the names of the different parts of the overlay but how do I get the overlay to link with my twitch account so when someone follows it actually shows up in the overlay instead of never changing from the default words

vast ferry
#

That was a bit hard at first for me too, let me see if I can recall, one sec

storm wasp
#

Thank you

vast ferry
#

Np! Would you mind DMing me the link to where you got your overlay so I can make sure I'm seeing the same things?

#

@storm wasp If the overlay didn't import into your overlay editor with the customizeable "Latest X" marquees, here is how you add one:

📎 unknown.png
lament blade
#

how do u enable media donos on streamelements?

shadow wolf
#

My follower stats aren't showing up in streamelements, and I also don't get follow alerts. I do get sub and dono alerts though. If I do a test follow action in the overlay editor it works, but it doesn't work for actual twitch followers. Please help.FeelsChromosomeMan

vast ferry
shadow wolf
#

I've already done both of those things, and I have saved it. I even completely redid it, but still nothing works

#

Like I said, it works when I test it, but it doesn't work when I am actually streaming

viscid pebbleBOT
shadow wolf
#

5ff8bc11df2008836feafa07

charred quartz
#

@shadow wolf should be fixed by now

shadow wolf
#

Thank you! it worked! Any idea what the issue was?

cinder olive
#

Webhook issue @shadow wolf

#

Once staff do a bonking of it to, it works after!

ionic kelp
hexed lotus
#

sure ill ask there then

storm wasp
#

Having audio issue with my stream. Everything else is set up but I am getting no sound from my headphones

viscid pebbleBOT
#

Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

rigid herald
#

Hey guys, i need some help.
My followers aren´t showing up in Streamelements (activity feed) and i can only see my hosts and raids. And i also don´t get follow alerts. I only get a raid alert. All checks for follows are marked (alert box and activity feed).

topaz root
#

hello, i need help with my chat stats. bttv/ffz emotes are not updated on the chat stats page (usage doesn't go up and newly added bttv/ffz emotes aren't tracked)

viscid pebbleBOT
rigid herald
#

@viscid pebble 5ff8f44befb1c0f888a6ae20

upper steeple
#

Has things changed to where the tts on cheers now says the cheermote and the amount, unlike when it used to not? I had someone do a cheer today and it spoke the bit and amount, which it never used to do

lament blade
lament blade
#

Hi there i'm having an issue with stream elements alerts. test alerts work but not live ones and i'm unsure why? thank you for your help

charred quartz
#

alerts show in activity feed @lament blade ?

upper steeple
# lament blade one of the TTS options is to say the action, make sure that it's not ticked.

its not selected, never has been. But today it read out the cheermote. Like I said its never done this for as long as I can remember until today.
I have a clip of it happening and it threw me off completely cause I have the 'announce action' turned off.
https://clips.twitch.tv/DepressedThoughtfulCougarCorgiDerp

Twitch
SmoresDaFloof - bit tts says amount and cheermote

Watch SmoresDaFloof's clip titled "bit tts says amount and cheermote"

▶ Play video
lament blade
#

do you have it turned off on all of your variations?

upper steeple
#

correct

topaz umbra
#

Hey i hope someone can help because its a worthy cause i cannot seem to connect to tiltify when i click the connect it says Getting things ready and that's it

upper steeple
ionic kelp
topaz umbra
#

thanks 🙂

lament blade
#

I appreciate the response.

patent harbor
#

I'm having a weird issue where the bot is not doing the enabled module commands when a user who has enough points triggers it

#

i've enabled !slots both in module and in the chat commands. and a user does !slots 5 when they have 19 points doesn't do anything. Same with !duel

dim stratus
#

Silly question, Is there a way to add your Twitch Emote to your Chat Alerts for follower, subs, and so on? Also is there a way to set up gifted subs in Chat Alerts?

bleak olive
#

I seem to be having an issue editing an overlay for a streamer. They are setting up for a charity stream with Tiltify and they have already linked their Tiltify account with SE. I am attempting to help them set up the overlay, but it wants me to connect Tiltify and when I attempt to, it gets as far as "Setting things up". Is there something that I am missing?

lament blade
#

@patent harbor do they have enough loyalty points for it, or channel points?

#

@dim stratus the bot will need to be subbed to your channel to respond with channel emotes

patent harbor
#

Yep! I gave them 20 and they were betting 5 / 10

lament blade
#

@bleak olive please provide me with your channel ID, I'd like to dig a little deeper

bleak olive
#

Where can I get that from?

lament blade
ancient hawk
#

super dumb question, i just created my donation link on obs and now i can't find it. is there a way to find it again?

lament blade
#

you can find the donation link in your revenue settings page on our dashboard

patent harbor
#

@lament blade figured it out. My bot was muted

lament blade
#

😂

#

At least it's solved then

patent harbor
#

ResidentSleeper Long day.

#

Yeah Thank you!!!

bleak olive
#

Should I private message it or drop it here?

ancient hawk
#

@lament blade i can't even see how to get to my dashboard lol

#

i have OBS Studio opened up

lament blade
lament blade
ancient hawk
#

that worked, thank you!

lament blade
#

Ah I see you now

#

Please give me your account ID

delicate crown
#

Someone cheered 5 bits and my notification didnt go off.

lament blade
#

are 5 bits within your minimum amount?

#

I thought we weren’t supposed to give our account ID’s out ? 

#

well fine, DM it to me ❤️

delicate crown
#

My minimum amount isnt set. But if I emulate it, the notification appears when i do a custom cheer.

lament blade
#

can you see those 5 bits on your activity feed?

delicate crown
#

Yes i can.

lament blade
#

try replaying the alert through it, does it appear?

delicate crown
#

It does not.

lament blade
#

to me it sounds like the alert itself isn't properly set up, I'd have a look through the setting and see if anything is interrupting it from going through

delicate crown
#

Even when i emulate the notification, it still appears. But when it actually happened, I didnt get anything. I will look through and see.

sterile kayak
#

Hello! We recently changed our twitch name and I'd like to get things updated with stream elements for data tracking, etc...

lament blade
#

Logging out of the website and then back in should sort that out for you

fading peak
#

I have a question. I use streamelements which is attached to my streamlabs, discord, twitch, youtube and Twitter. I could go back and forth between, twitch and YouTube and Twitter. Now I can't remember how to toggle back and forth to YouTube or twitch. Can anyone help I am on a mobile.

hot grail
#

!mod

undone minnow
#

anybody here know about why extralife alertbox is not working on streamelements and not going off when live streaming?

prisma relic
#

Not sure if this has been fixed

sand ivy
#

Hey guys im trying to set up my commands for my twitch and they have saved on the website but when im testing them on my chat nothing is happening any suggestions

viscid pebbleBOT
sand ivy
#

Thank you🤲🏾

spare plaza
#

Hello

#

i have a pretty annoying problem right now

#

the stream elements bot is barely responding to any messgages

#

i have set the global cooldown to 1 and the user cooldown to 0

#

is there some kind of spam prevention?

#

and i need to remove it because my viewers cannot use commands anymore

#

is there any way that I can fix this?

#

I'm looking for a new bot, but to be honest stream elements is probably the best one out there

lament blade
#

Hey, this is spam prevention, yes

spare plaza
#

Can i remove this?

lament blade
#

try it with someone else typing in chat, it should work

spare plaza
#

yeah okay, but can i remove this spam prevention somehow?

#

because there is not always many people talking you know

lament blade
#

yes, you can remove the cooldowns on the command

spare plaza
#

I have removed the cooldown

#

still takes ages

lament blade
#

yes, that's an internal cooldown that can't be changed

spare plaza
#

Okay, the I sadly need to change bot

prisma relic
#

🤔 why would you need to know your own viewtime in less than a minute?

spare plaza
#

its not that, its commands not working in normal chat

#

i was just testing

prisma relic
#

... hint ... it only updates every 10 minutes

spare plaza
#

updates?

prisma relic
#

well; you don't have SE as a mod in your channel

#

so Twitch is preventing it from spamming "same message"

spare plaza
#

oh my god

#

how can i be so stupid

prisma relic
#

😉

spare plaza
#

thank you

#

oh my god i am embarrassed :( thank you so much

prisma relic
#

haha. no problem. SEheart

gray palm
#

Hey, I just recieved an email from payments@streamelements.com Sending me to a sight that is https://suppliers.tipalti.com/SteamElements/Account/Login where it asks me to make an account, log in, and enter my payment information. (As normally through streamelements I am able to sign in with my twitch account) I am just curious if this is something that is real? If someone could please dm me the answer if they know it, that would be amazing! Thank you !!

prisma relic
#

Do you have merch @gray palm ?

gray palm
#

I have sold some before yeah, I just wanted to ensure that the website was legitimate before giving them all my information haha

prisma relic
#

i think that is a merch thing. but not 100% sure.

nimble dune
gray palm
#

Thank you so much ❤️

nimble dune
#

It's for the merch payout

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You're welcome!

dreamy palm
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Hey guys! Im searching for my !shoutout command but i cant find it anywhere, not in default commands nor custom commands

nimble dune
nimble dune
turbid hazel
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Hi i know this is not soo important, but what does the "Scan Section" do under Spam Filters - Message and Username?

prisma relic
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🤔 are you on Twitch?

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i don't see that option

devout pier
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Reset my settings a few times and logged out and in BUT the loyalty settings and channel points aren't lining up. How do I make sure my stuff is linked properly for my channel point and store to show?

prisma relic
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are you talking about Twitch Channel points and SE Loyalty points ?

lament blade
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Hi! Yesterday I asked your help because my followers are not counting at my feed, therefore I can't keep a track on them. One of your support asked my ID and said that missing events wouldn't appear but future events would now show up, thing is the problem persists

lament blade
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Bonjour

viscid pebbleBOT
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@lament blade Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

wary depot
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the bot isnt working using streamer name again

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why is it so buggy like every stream it breaks

nimble dune
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Set custom bot name

wary depot
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no

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that stopped working constnatly so i stopped using that

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ground control broke too

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i just set custom bot name change to discodelboy whcih is my stream name

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it works for a bit then stops working and i ahve to revert back to streamelements

viscid pebbleBOT
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@wary depot "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."

wary depot
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oof

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hold on 😄

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where do i see the console tab sorry

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i just see what i see in ground control no console option on that

nimble dune
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Are you using ground control, not OBS.Live?

wary depot
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i have obs live and ground control

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i closed ground control though

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but my point is i just see the activity feed

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there isnt any tabs

nimble dune
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That's for OBS.Live

nimble dune
wary depot
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ive done that

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but there isnt a console tab

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or do you mean the browser console?

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store.customBot.removeCustomBotIntegration()
activityFeed.44fc52d8ef3eb6a194ce.bundle.js?4d3f08cd90ce54cf3ec1:2 Terminating operation Skynet
activityFeed.44fc52d8ef3eb6a194ce.bundle.js?4d3f08cd90ce54cf3ec1:2 Closing connection to Twitch

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i did that then set it to discodelboy again my stream name in the drop down

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send test message nothing happens

nimble dune
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Are you using the 3rd option?

wary depot
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no

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im using the 2nd one

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the one to use my stream namne

nimble dune
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Please use the 3rd

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And login with your twitch account

wary depot
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ill try use the bot one again

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i hae a dedicated bot for it