#helpdesk-twitch

1 messages · Page 799 of 1

candid glade
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Mb

wary halo
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It's not a StreamElements extension

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Might want to contact the makers of the extension

candid glade
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@wary halo is there a stream element extension for alerts?

wary halo
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Nope

viscid pebbleBOT
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@candid glade Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

candid glade
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O

restive aspen
solemn moth
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I used to have StreamElements ChatBot as a cutom name, how do I get that back? thanks

lofty fog
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For some odd reason i cannot make my image bigger on se merch

solemn moth
tender depot
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is it possible for me to setup my follower goal with the current number that i have cuz i have 25 followers and the follower goal says i only have 6

viscid pebbleBOT
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@tender depot To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

wary halo
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You can not only reset but also give the correct number there

tender depot
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ahh i got it thanks

teal obsidian
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hey can someone help me? im trying to go to dashboard but i can't

viscid pebbleBOT
teal obsidian
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meh fixed

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thanks

hallow root
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I can't open my streamelements overlays, it's an infinite loop

lament blade
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Hello folks! While using an animated overlay, the chat box on the streaming soon frame does not port chat info over from twitch chat. Confirmed on a different one that the chat is in fact coming over. Any thoughts?

sterile barn
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@here does anyone know why my revenue history isnt syncing up? it just says no data available, however there is lots of data on my cheer list and top cheerers.

pulsar pine
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my streamelements won’t allow my background music to play either to my earbuds or to my stream. it’s playing on a separate chrome window. any idea why?

dry hare
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Chrome uses the default windows audio device unless explicitly tell it to go somewhere else in windows sound settings

pulsar pine
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how do I fix that

dry hare
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Change your windows sound settings

pulsar pine
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to what?

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because it’s not just an issue of it not going to my earbuds, it doesn’t go to my stream either

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do I have to do virtual audio cables or some shit?

woeful juniper
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Not sure if this is the right place to post this, please direct me to the proper place if not.

My SE pay says "Withdraw not possible" that the available balance is below the minimum, but I've withdrawn less than what's currently in there. How can I transfer this payment??

viscid pebbleBOT
woeful juniper
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Thank you.

dry hare
sterile barn
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@dry hare any idea whhy my revenue history on streamelements revenue section says says "no data available" while my daashboard has all my data in it?

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also why can i not see sponsorships? i have ~380 subs on twitch

dry hare
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no idea

urban grotto
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Is there anyway I can reset my tipping page pictures please? I just need the originals back as I tried my donation panel but it doesn’t look right on that page

viscid pebbleBOT
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@urban grotto Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

mental lodge
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Because the hosts of 1 person are not detected by my alertbox, I have everything well configured, the minimum to show is 0, so that it shows all, etc. What happens is that the bot dashboard does not detect it, why can it be? thx

viscid pebbleBOT
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@mental lodge "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

tacit ice
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speak turish ?

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turkish

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?

flint jasper
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how do i change the stream title before i start streaming

tribal river
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Hello ! is there a things i forgot ? My last cheers doesn't display the amount of bits the person give me. How can i display this information.

balmy island
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ayo i need help i changed my name on twitch and i want chat stats to work

remote bane
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im curious is someone can message me back about my "new follower" alert. i have reset it and deleted it. Then set it up again, it is the ONLY alert that will not work and the text box on my stream for newest follower will not update? is there anything i can do?

nocturne kraken
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Hello, I want to merge a Twitch and Facebook account, I have the JWT tokens, who should I DM? I DMed a staff member a while back after being directed to but to no avail

urban grotto
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how can we reset tipping settings?

primal wigeon
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@flint jasper there are a few different ways.
1: You can directly change it on your Twitch Stream Manager by clicking the big "Edit Stream Info" button.
2: If using OBS.Live, you can click the hamburger menu on the Activity Feed panel and select "Stream Settings" to change it.
3: If you have the command and chatbot enabled, you can change it by using the bot command !settitle [NewStreamTitle]
You can change the stream category/game in the same locations as 1 and 2, or by using !setgame for the chatbot command.

torn merlin
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I do not understand how the $ chat variables work. None of the ones I try do anything ie ${game} that is supposed to Displays the category the channel is currently set to

primal wigeon
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so, variables are to be used in command responses. So if you set up a command that is !whatgameisthis with the response "I am playing ${game}", when a user uses that command name, it should print out the game category.

torn merlin
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Ohh that helps a lot thanks!

muted sapphire
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Is there any way to turn up audio on media share for the stream without it getting turnt up for me?

ocean drift
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whats the command line to the person get self timed out?

primal wigeon
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@muted sapphire the only way i know of, offhand, would be a janky workaround that will make it so you can't hear the music at all, but the stream will be able to hear and freely adjust it without issue.

faint plover
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just created an SE Pay, says I can now receive donations. Friend tried to donate. PayPal works, SE Pay said "Payment failure: error occured processing the payment"

primal wigeon
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if you make an extra StreamElements overlay that contains a "Media Request" widget, and shrink it down to 1x1 px size, add the overlay as a browser source and turn on the setting "Control audio via OBS", as long as you have the Media Request to "show on stream", it'll be "displayed" as a single pixel (that you can make mostly transparent by reducing opacity to 10% as well). OBS will handle the audio from that source more like a virtual microphone and you wont hear it, but it'll play through the stream.

bleak gale
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Hey everyone, how do I have the title of my stream scroll across my overlay? What is the command variable I can use in the overlay editor to make my stream title pop up? Is it just {title} ?

lament blade
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Hello folks! While using an animated overlay, the chat box on the streaming soon frame does not port chat info over from twitch chat. Confirmed on a different one that the chat is in fact coming over. Any thoughts?

torn merlin
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@primal wigeon how would I make the following response work?
Hello and welcome to ${channel} channel
We have ${followers) followers
We have ${subscribers} subscribers
We currently have ${viewers} viewers, watching me play $(title}

primal wigeon
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well, let's start out with... when do you want your bot to say those things?

bleak gale
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^^^

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While you're here

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halp pls senpai

torn merlin
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I created a command called wassup

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!wassup

primal wigeon
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@bleak gale unfortunately, i dont think you can use chat bot variables in the overlays. you would need to use a custom widget, which will require some coding knowledge (or finding someone willing to do it).

bleak gale
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Cheers crimson

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Im just gonna go with quotes instead

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lol

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❤️

primal wigeon
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@torn merlin you have it (mostly) right there. just a few slight changes.
Hello and welcome to ${channel}'s channel! We have ${channel.followers} followers. We have ${channel.subs} subscribers. We currently have ${channel.viewers} viewers, watching me play ${title}.
set that as the response to your custom !wassup command (and enable the command) and it should print out that information whenever someone uses it.

torn merlin
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Thanks!

primal wigeon
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@lament blade only thing i can think of, offhand, is to make sure that your chat box is above any overlay images.

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the layer order matters. higher up in the list = more on top of other items. otherwise, i'd have to see a bit more of the settings you have.

lament blade
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So check not just obs layers, but also SE layers

primal wigeon
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double check in both, yeah. though, im assuming that the "animated" overlay is a layer in your streamelements overlay

harsh sand
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Ok thanks, so the reason why the host / raid alerts don't appear is because of the viewers coming from him?

viscid pebbleBOT
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@harsh sand "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

harsh sand
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ok thanks

silent rain
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hey everyone i dont have a stream elements question but an overall stream help, so every time i stream my computer crashes and gives me an error code "Kmode exception not handled" and i do not know how to fix it. I looked it up and i found that its a driver error so i assumed it was my webcam (when i bought my webcam my computer began crashing) so i tried updating my driver for my razer kiyo and my computer prompted me that i dont have netframe work 3.5 or something? and i can not download that either. I was just looking for some help or if anyone has a server i can join who can provide me with that help. Thanks 🙂

lament blade
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Hey! Does the watchtime default command work properly?

woven pike
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I am having issues with my resub allert not making any sounds. I have tried to google and cant find why this is the only notification that doesnt make a noise. Please help

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also how do i adjust the volumes

mental fulcrum
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help I my account is connected to twitch but it keeps wanting to stream on YouTube

autumn beacon
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Hello, I am having an issue with setting a cheer in the overlay. It seems that no matter what I set the cheer to it stays as the default image/sound. Everything else is working fine, I'm only having this problem with cheers. Anyone have a solution? I have tried several images/sounds but nothing changes it. The only advanced settings I've tweaked is text postion.

viscid pebbleBOT
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@mental fulcrum StreamElements menu, on top of OBS > Logout > Login

strong kernel
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@autumn beacon Edit the variations, not just the main cheer alert.

autumn beacon
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Alright I will try that real quick and get back to you thank you

woven pike
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Ive just played with the variations settings and nothing i do adjusts the volumes of anything. They are so freaking loud.

Also still have not worked out why only my resubs arent making a sound

autumn beacon
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@strong kernel that was it thank you so much

uneven dew
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Is there a way to create a countdown command to a specific date?

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I found this online // Days left until Christmas: $countdown(12/25/2020 12:01 AM) but that doesnt work

peak storm
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@abstract hemlock Hello. Not sure whether this is still a work in progress on StreamElements' end, but following up on the ${time.until} variable... it used to say a couple hundred years once the set date had passed (Instead of saying something like "10 minutes 30 seconds ago"), but now I just see that it sends back a parse error instead. Here's an example of the output: parsing time "2020-12-5T20:00:00Z" as "2006-01-02T15:04:05Z07:00": cannot parse "5T20:00:00Z" as "02"

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@uneven dew I'm just looking at countdowns now... For your one specifically u can use ${time.until 2020-12-25T00:00:00Z} This is for UTC, so u can adjust the time accordingly for ur timezone

junior bay
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hi I'm trying to add streaming information category on my main page, but it doesn't show up in dock in view, my friend has it and is trying to show me but, it wont show for me, i have everything up to date.

uneven dew
peak storm
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@uneven dew yeh np. im actually here reporting an error that appears with countdowns once the date has passed, but the countdown functionality before the set date works fine 🙂

uneven dew
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@peak storm it worked! thanks again 🙂

barren kayak
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Hey guys

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I need help I changed my name in twitch and stream elements says it’s online but doesn’t show up on my chat feed how do I part from it and join back !?

spark mulch
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has anyone noticed the loyalty points - Subscriber multiplier - dont work?

ashen sparrow
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Hi! Is there any way to have alltime points in a command, like ${sender.points}. I tried ${sender.points_alltime}, but this is not working

barren kayak
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How can I get some help!?

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@strong kernel I need some help read above please

placid raptor
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are you on twitch @barren kayak ? what do you see in your dashboard's main page? is there no 'part' button for the bot on the right side?

iron plume
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does anyone know how to add like the stuff to your stream?

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i set up my loyalty system, but how do my viewers get to it?

barren kayak
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@placid raptor yes im on twitch but I changed my username and now stream elements isn’t working for some reason and when I went to the site to part and rejoin I don’t have any selection for that

iron plume
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and same with the overlays, how do i add them to the stream?

barren kayak
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Sorry I’m in mid stream right now actually was getting frustrated with it so I just decided to start the stream @placid raptor

clear crystal
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Good evening. I need some help. My hosts aren't showing up no matter how many different variation combos i'm setting (hosts of 0 and 1 viewer). thanks.

viscid pebbleBOT
barren kayak
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I tried that already

placid raptor
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and if you can't see the 'part' button for the bot in your dashboard please take a screenshot, as it shouldn't happen and I wanna see

barren kayak
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Yea one second

placid raptor
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you logged out via this link specifically? @barren kayak

barren kayak
placid raptor
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you should see a 'DO IT LATER' button somewhere below all those steps @barren kayak

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if you don't, change your window's zoom or resolution and you will

barren kayak
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Yea that’s there

placid raptor
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make sure you're on chrome

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click it and you'll see the dashboard

barren kayak
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Ahhhhh okay perfect

viscid pebbleBOT
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@clear crystal "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

barren kayak
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Got it I think let me try

viscid pebbleBOT
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@barren kayak If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
placid raptor
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after you part and join post old and new names here

lament blade
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hey guys i was wondering how to change what my stream elements calls me on my store, it calls me "bread_boi_gaming" when i have changed my name to "breadboi_tv" and i see now way to change what it thinks my name is 🤔

barren kayak
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Perfect I got it thank you

lament blade
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Here are some pictures so you know what I mean

placid raptor
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@lament blade you changed your name on twitch recently and the old link still applies?

viscid pebbleBOT
lament blade
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@placid raptor thats right

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It still has my old logo but has my new name but not in the link only in everything else 🤔

viscid pebbleBOT
lament blade
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5ec5c63561b24c3442f64f93 (my bad haha)

placid raptor
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basically @lament blade we will need to reset your store for that
so with your approval I'll do it, then you logout via the link I'll provide, and upon publishing the new item after the reset, the new link should apply

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should we reset it? it means you'll start fresh with the store

lament blade
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that'd be fine

placid raptor
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it's reset @lament blade

viscid pebbleBOT
placid raptor
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log back in, publish an item, and let me know if we're good or if additional assistance is required

lament blade
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thank you so much its all fixed!

cobalt talon
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im not able to close my streamelements account it says invalid username and also i cant find my username too

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i want to close my stream elements as i want to re open with another account

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pls help

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pls help meee

quasi quarry
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Hi! i need help with my streamelements, it's not updating info from twitch like followers, subs, cheeres and stuff so i cannot do overlays

placid raptor
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nice @lament blade

cobalt talon
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im not able to close my streamelements account it says invalid username and also i cant find my username too
i want to close my stream elements as i want to re open with another account
pls help
pls help meee

placid raptor
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DM me this information @cobalt talon

Username:
Email:
Account ID:
JWT Token:
Reason for closure:
Error when using the closure form:

With that we will reach out to development to have the account deleted.

cobalt talon
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im not able to find username

placid raptor
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oh lol you DMed me even before I posted

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DM me all the rest

cobalt talon
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sure

placid raptor
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don't DM other users on this server without being instructed to do so

cobalt talon
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ok sorry

placid raptor
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👍

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and don't ask the same question in more than one channel plz

cobalt talon
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i tried my twitch and youtube usename

placid raptor
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DM me all the info of the account you want to close

cobalt talon
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it says invalid

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ok

placid raptor
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you can ignore the username

cobalt talon
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ok

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sorry again. did not know the rules

quasi quarry
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I'm still having the same issue, whenever I want to create an overlay for example for top cheerer it says no data, can someone help me please?

viscid pebbleBOT
quasi quarry
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5fcdbb60459aec3feb7dae2d

placid raptor
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the account was opened today @quasi quarry

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we get the totals, so total subs and followers, but the actual data isn't populated from before you linked the account
newly ingested events will populate data and you'll be able to see it reflect in your widgets

quasi quarry
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How long do i have to wait, so data can be dragged from my account?

placid raptor
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You don't need to wait

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i just followed you so you can see data is properly populated to the labels

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so it's all good, data should be ingested as events take place (meaning when ppl follow sub and dono, etc)

quasi quarry
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oh i get it! so is gonna take info from now

placid raptor
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yes exactly

quasi quarry
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thank you very much! i got worried about it because i saw so many tutorials about labels and everyone had info already when they were making it, I'm new at this and thank you again 🙏

placid raptor
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no worries.

viscid pebbleBOT
placid raptor
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if you want some info

quasi quarry
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perfect! really appreciate it

placid raptor
dreamy star
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is the twitch bot down?

zenith widget
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Should be back now

dreamy star
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ah nevermind it's responding again now, looks like it was non responsive for the last 20 m

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ah hey @zenith widget ! cheers man

zenith widget
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Devs were scalling it up so they restarted the servers

dreamy star
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nice

river narwhal
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My bots all of a sudden arent working? can you help me fix it?

placid raptor
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read up THIS

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you can try parting and re-adding it to the channel

viscid pebbleBOT
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@river narwhal StreamElements menu, on top of OBS > Logout > Login

river narwhal
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im using the stream labs bot

placid raptor
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then reach out to SL OkayChamp

river narwhal
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i meant streamelements

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lol

placid raptor
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read up then

spiral jetty
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May I have the colour hex codes for SE branding?

graceful swan
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my host notification wont show in stream elements at all

viscid pebbleBOT
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@graceful swan "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

placid raptor
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what are you referring to @spiral jetty ?
i assume any web based color code will work, if you have PS for example you can just sample the colors and see their values

spiral jetty
placid raptor
river narwhal
placid raptor
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there's no 'rest' it just logging out and back in

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part the bot and re-invite it to the channel
and in OBS.Live relog to SE

river narwhal
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i logged out and logged in and nothing happened

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ill figure it out

viscid pebbleBOT
river narwhal
#

5fc8538bc8b7fd246f14eaf1

zenith widget
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either remove followers only mode or mod the bot

spark mulch
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I've tested this and unfortunately this dont work. both sub and non-sub viewers get same points 😦

📎 unknown.png
placid raptor
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what are you trying to achieve? @spark mulch

reef heath
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hey i need help guys

river narwhal
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@zenith widget ok I switched it

reef heath
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like i have set streamelement overlay and alerts
and set to my stream and streaming but when some one follows the alert dosent pop up though i have to use my streamelements to repeat alert then it shows up in stream

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and the loyality settings is enabled and there is no points shown there

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this what i did

winged raft
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Is there a stream team for twitch just like team no sleep? If so what are the requirements to join

ionic kelp
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Wrong channel.

winged raft
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Ah sorry

reef heath
viscid pebbleBOT
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We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

placid raptor
reef heath
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k

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but y dont points come ?

placid raptor
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please rephrase your question, I don't understand what it means 'and the loyality settings is enabled and there is no points shown there'?
where do you not see points?

paper arch
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how do i put a overlay on my stream i am new to streaming

viscid pebbleBOT
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To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

reef heath
# reef heath

sir i actuall stream and in the loyality settings i have enabled this for my viewers to get points while watching stream but when i view it from another account when my channel is live i dont see and points(coins)

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the channel points!!

ionic kelp
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Channel points or loyalty?

reef heath
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channel points

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and why is this showing continue setup how should i do it

📎 str.PNG
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and no alerts are poping .....after using streamelements overlay and alert until i repeat alert

placid raptor
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this is so confusing mate

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channel points are twitch. @reef heath

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now, for the SE loyalty

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you can review the leaderboards

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is it completely empty?

reef heath
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no

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yes i stream on twitch sir

placid raptor
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it the leaderboard isn't empty that means loyalty points are distributed properly

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and channel points is not a streamelements system

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that is twitch's system

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so if you're having trouble with channel points please reach out to twitch

reef heath
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ok

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the alerts issue ive mentioned above ?

placid raptor
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i'm not sure, if you're using SLOBS I'm not sure what to expect
if you test on OBS Studio and let us know what the issue is we can assist, and if you really need to use SLOBS you can try to apply the same solution for SLOBS

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my own recommendation would be to fully move to OBS Studio and install our plugin OBS.Live OkayChamp ❗

reef heath
#

k

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will i get some staff to guide me ill share the screen please

placid raptor
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just install OBS Studio and use your overlay link and see if you can properly emulate events

reef heath
#

k

reef heath
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continue*

placid raptor
#

are you using ground control? HaHaa

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if you haven't completed setup it will keep showing that

spark mulch
reef heath
#

yes i use

reef heath
viscid pebbleBOT
placid raptor
#

what happens when you click 'continue setup' @reef heath

reef heath
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ntg is happening

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thats the problem sir

placid raptor
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remember I gave that tip about using OBS.Live? OkayChamp
GC is no longer in active development.
I honestly think you'd be better off using OBS.Live if you are planning to use our overlays

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practically everything will be available for you there

reef heath
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so now i should install obs and add the brouser links and check the stream and see what happens to the alerts

placid raptor
#

if you install OBS Studio, first step for you will be making sure your overlays are properly shown
since it's not SLOBS, we will be able to assist and troubleshoot

afterward, once you have a working setup [meaning your overlays show in OBS and we can emulate properly], you can decide if you want to install OBS.Live or not
I recommend that you do as it makes life easier all around
do you understand?

reef heath
#

s

frail wharf
#

Hey guys, I've got a problem.
So, I've installed OBS Live and I have the activity feed opened aswell. The last follower is from Nov 18 but on twitch page it says I had many new followers since Nov 18. OBS Live didnt even update. On Streamelements Page it also says last new follower was on Nov 18

viscid pebbleBOT
frail wharf
#

591cae6401810f46c0540e3b

zenith widget
#

Events should start showing up again

#

can't do anything for the missed events

frail wharf
#

okay thanks

#

ye i saw your follow rn

viscid pebbleBOT
#

@lament blade You can add, remove and make changes to custom commands in chat with !commands/!cmds flags:

!commands add (commandname) (commandresponse) - allows you **to add **a new custom command
!commands remove (commandname) - allows you to delete a custom command
!commands edit (commandname) (commandresponse) - allows you to edit an existing custom command
!commands show (commandname) - allows you to see the raw response of a command before variables are used
!commands options (commandname) -(flag) - allows you to change settings for an existing custom command

Valid flags for !cmds options include: -enable -disable -cd (number in seconds) -usercd (number in seconds) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

Syntax example: !cmds options twitter -usercd 60 -type reply -level 250

thick wigeon
#

Hello....I have an issue with creating audio alerts for a source. I currently have 3 different themed overlays, all using the same alerts for emulation noises for different things. I was creating 4th source this morning for a Christmas overlay and put in different audio alerts and the alerts from the previous 3 sources are also playing at the same time. Any help would be appreciated...

#

when i close OBS the alerts are fine in SE but when i open OBS i get double alerts.

lament blade
#

Thank you ❤️

gaunt inlet
oak creek
#

is media request down on OBS

viscid pebbleBOT
#

@oak creek StreamElements menu, on top of OBS > Logout > Login

zenith widget
oak creek
#

is that an auto generated reponse or

zenith widget
#

i triggered it

oak creek
#

ooo

#

it worked like a charm, thank you keizar for the help!

slender yoke
#

My recent streams the raid alert is not triggered, only the host alert. Is there a recent problem with this?

#

I see both host and raid activity in the feed, and can manually trigger the raid alert, but it’s as if SE is only recognizing the host not the raid.

quick vessel
#

Hello guys, all right?
I am facing a problem when using a cloud area to upload files within my overlays. It is very slow, averaging about 30 ~ 45s to perform an action / click! I tried to use more than one browser and it is still in the same situation. The rest of the site is being accessed normally ... Would anyone have any alternative for possible solution? Thank you very much for your attention!

zenith widget
#

@slender yoke do you have different minimum amount set on the raid alert?

wheat tundra
#

hello i need some help importing an overlay from fiverr. anyone able to help?

slender yoke
#

Let me check @zenith widget

zenith widget
#

@wheat tundra contact the person who sold you the package.

wheat tundra
#

thank you @zenith widget

zenith widget
#

@quick vessel I'm not sure i understand here. Are you having problems uploading a file to the media gallery or having problems working with the overlay editor in general?

wheat tundra
#

@zenith widget can you help me via DMS?

zenith widget
#

I did not sell you anything over Fiverr and as already mentioned, contact the seller you got the overlay from.

viscid pebbleBOT
#

@gentle lion To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

slender yoke
#

@zenith widget for some reason none of my overlays are showing up when I log in?

#

Same @gentle lion

zenith widget
#

one moment

nimble dune
#

same here

zenith widget
#

I can see the same thing

#

hold on

nimble dune
#

Thanks KeiZar

tulip forum
#

Same issue on my side

zenith widget
#

refresh page

#

should be good

#

@nimble dune @gentle lion @slender yoke ⤴️

dawn ginkgo
#

hey. im struggling a bit with playing sounds with command. i have everything setup (i believe) correctly. when i type a command in chat, it does play the sound on my pc with latest OBS running, but sound does not play on stream. its probably something with the sound settings but i cant seem to find it. any ideas?

quick vessel
tulip forum
#

@zenith widget It not fixed for me!

zenith widget
#

give a few seconds

tulip forum
#

Okay!

nimble dune
#

Thanks KeiZar SEHug

quick vessel
primal oar
#

hello , guys
I am a beginner streamer
How can I get lots of audience &

#

?

viscid pebbleBOT
slender yoke
#

To answer your question @zenith widget I have no limits to the raid alert, it’s simply not triggering when raided

#

The minimum amount is blank. Should it be 0?

zenith widget
#

try it

slender yoke
#

Ok will see during next stream

gaunt inlet
#

cant see my overlays ... what happened

zenith widget
#

refresh the page

#

CTRL + SHIFT + R should help

thick wigeon
#

Hello....I have an issue with creating audio alerts for a source. I currently have 3 different themed overlays, all using the same alerts for emulation noises for different things. I was creating 4th source this morning for a Christmas overlay and put in different audio alerts and the alerts from the previous 3 sources are also playing at the same time. when i close OBS the alerts are fine in SE but when i open OBS i get double alerts. Any help would be appreciated...

zenith widget
#

If you have OBS open and testing the alerts

#

all your alerts will be triggered ofc

#

even the ones from the editor

thick wigeon
#

okay, so how do i stop all the alerts being triggered and keeping it focussed on that 1?

zenith widget
#

don't have OBS open

quick vessel
#

I'm having the problem only in the cloud area

#

It takes too long for her to upload and not to upload the media

thick wigeon
#

so when i am streaming on Twitch and have OBS open will the alerts come through doubled up or just from that source?

quick vessel
#

The problem happens when I access the URL /editor (your cloud system)

dry hare
#

Make sure you have the website whitelisted in any ad blockers/antivirus

#

@thick wigeon make sure you don’t have the overlay active in other scenes

thick wigeon
#

i haven't imported it in to OBS yet, it is happening when i run an Emulation test in SE

#

so i assume when i run an emulation test in SE it also triggers the alerts for the other alerts in sources/ scenes in OBS...just need to figure how to tell OBS to pick up that 1 particular scene/ source and not all of them

dawn ginkgo
#

hey @dry hare i dont know if i should be @ing people but i ll give it a try. I also have an issue with sounds. they do play on my end when obs is running, but you dont hear them in stream. its probably a sound setting i am missing but i cant seem to find what it is

quick vessel
dawn ginkgo
#

images btw show up just fine

untold trench
#

obs- live tells me to update my driver but its the latest version

lament blade
#

ioiiiiiuiuiuii

dry hare
#

@thick wigeon browser source properties > shutdown source when inactive

thick wigeon
#

cool, let me try that

dry hare
#

@dawn ginkgo odds are your default audio device is what is playing the alert and it’s not the same as your obs output

viscid pebbleBOT
dry hare
#

Try this ^

#

@untold trench can you screenshot the message?

untold trench
#

sure 1 second

thick wigeon
#

@dry hare i don't have "shutdown source when inactive" but i do have "shutdown source when not visible" selected on every scene and every source

#

problem still occurs

untold trench
#

it happens when i try to go live and its on german hope you can read

📎 obs.PNG
dry hare
#

What version of Nvidia driver is installed?

#

@thick wigeon can you screenshot your obs window for me?

#

@untold trench do you have GeForce experience installed? What does it say when you launch it and click Drivers at the top?

untold trench
#

24.21.13.9836 is my version

spark mulch
untold trench
quick vessel
thick wigeon
dry hare
#

@quick vessel does it work in incognito mode?

#

@untold trench download GeForce experience and make sure your driver is updated there

#

@thick wigeon screenshot your obs audio settings

thick wigeon
dry hare
#

I think I got it

#

Disable all your audio sources

thick wigeon
#

gets excited

dry hare
#

Then add your audio devices into each scene

#

So if you have a headset add it as audio output to each scene

quick vessel
dry hare
#

If you have a mic, add your mic as an audio input to each scene that needs it

quick vessel
#

Even slower than before @dry hare

dry hare
#

@quick vessel can you access it from your phone?

#

On same wifi

#

Also test over cellular to see if it’s something related to your home network

#

@thick wigeon I believe that should solve your audio issue

#

Also make sure that when you click on the speaker icon in the windows taskbar that it’s set to whatever audio device you are using in obs to ensure you hear all the audio

quick vessel
dry hare
#

@quick vessel is it a specific overlay that crashes or all overlays?

quick vessel
#

In all overlays @dry hare

dry hare
#

Hmm

#

If you create a blank overlay does it also not load?

spark mulch
#

Just realized I answered a bot.. does the account ID help with my issue? the Subscriber multiplier for loyalty points do not work (tested)... Could it be that I have too many average viewers (~4000) for your bot server?

barren lynx
#

@dry hare I’m a call w/ @quick vessel here in Discord trying help him, can I answer to u for him?

#

Just to try resolve this more faster

viscid pebbleBOT
barren lynx
placid raptor
#

we are triggering those commands @spark mulch

#

tag me when you paste it here

spark mulch
#

@placid raptor 5fc31f13cabde7a41af6d3b4

#

thank you

dry hare
#

@barren lynx once on the editor page, whitelist everything

#

It’s probably something getting blocked in ad blocker or antivirus

#

Did it show up on mobile?

#

@thick wigeon how’s the audio going?

placid raptor
#

can you elaborate on what was tested exactly and how please @spark mulch ?

📎 unknown.png
barren lynx
dry hare
barren lynx
dry hare
#

Disconnect from home network and try via cellular network

spark mulch
barren lynx
dry hare
#

Idk what that means

barren lynx
#

Editor have some issues to do for mobiles

dry hare
#

I just want to know if it loads the page on cellular

barren lynx
#

The website yes

dry hare
#

If this loads on mobile, then there is something on their pc or network blocking the connection

placid raptor
#

you tested with the broadcaster account @spark mulch ?

spark mulch
placid raptor
#

did you also test with other users? making sure they are logged in to SE and have typed in chat at least once? @spark mulch

barren lynx
spark mulch
dry hare
#

If it works over cellular network then the issue lies within their home network somewhere

untold trench
dry hare
#

Try changing their DNS to 1.1.1.1 or 8.8.8.8 to see if their ISP is being a jerk

dry hare
untold trench
#

yes

noble scaffold
#

I'm using a mac and just starting out on twitch. I've copied the browser url into the browser source but there's only a box border showing up with no chat on it

spark mulch
#

@placid raptor should user clear cookie and sign into SE/twitch again after sub to see the benefit maybe?

hazy cypress
#

I had an issue with my stream key, so now where do I put it in OBS???

noble scaffold
viscid pebbleBOT
#

@noble scaffold To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

placid raptor
#

It doesn't make sense to me @spark mulch peepoShrug usually nobody has issues with loyalty distribution
it works based on the settings
perhaps there's a misunderstanding as to the expectation of when points are distributed?

#

but users should indeed be logged in to their SE accounts and have typed in chat at least once

dry hare
#

@untold trench obs settings > stream > disconnect/remove stream key and connect to twitch

placid raptor
#

don't forget about the bot being in chat and modded to be able to see those users @spark mulch

spark mulch
#

yes it is 😦 @placid raptor I was expecting to see 40 points increase as subscriber every 10 minutes, as long as I am active in the chat

dry hare
#

Loyalty also only works when live

placid raptor
#

in your own stream?

dry hare
#

To prevent farming

placid raptor
#

also yeah

#

my next question would have been if that's during a live stream or not

spark mulch
#

yeah we were checking while streamer was live, on the streamer's channel (not mine LUL)

#

does it maybe take a while to come in effect, after subbing?

untold trench
dry hare
#

@untold trench check your obs settings > advanced > bind to IP > default

thick wigeon
#

@dry hare didn't work pal, sucks man

hazy cypress
#

@dry hare YOU SAVED MY LIFE! THANK YOU!

dry hare
thick wigeon
#

yezzur

dry hare
#

Mute your browser tab and emulate it

barren lynx
dry hare
#

You aren’t by chance monitoring your browser source audio are you?

untold trench
#

it works not thx mate

thick wigeon
#

can i mute it by closing OBS? haven't a clue how to mute a browser tab...

dry hare
dry hare
barren lynx
dry hare
barren lynx
#

SE uses some flash application to use “editor” (cloud server) ?

dry hare
#

No

barren lynx
#

Like in the past Adobe Flash Player, Shockwave...

dry hare
#

Flash is dead

thick wigeon
#

muting that mic mutes the whole speaker out of my monitor so i can't hear anything even if i tested it. saying that there are 2 mic symbols....a mic looking one and a speaker looking one. the speaker is standard on any pc and the mic is because my yeti is plugged in, which one is it you want me to mute?

dry hare
#

It now uninstalls itself because Adobe realized it was dead

#

@thick wigeon what device are you using to listen to your audio?

thick wigeon
#

pc monitor

dry hare
#

Mute your yeti and emulate it

thick wigeon
#

yeti has been muted the whole time

barren lynx
# dry hare That’s really weird.....

It’s really weird, he using Android and me IOS (14.2) and I have severall problems too to acess and use the /editor page. It’s like have some bug on resize page and conflict at all

#

Do u have some more suggestion to test?

dry hare
#

I know it won’t load the page size correctly, but the editor does load on iOS

thick wigeon
#

it's defo coming from OBS, triggering all alert sounds instead of the 1 in a specific scene...is there a function to mute a scene or tell OBS you only want the audio picked from 1 certain scene?

dry hare
#

as long as you check the box for shutdown when not visible for all your browser sources, it shouldn't pick them up

thick wigeon
#

weird because it does

#

or it doesn't and it is kicking from somewhere else

barren lynx
#

I already trace route and are normally

dry hare
#

@thick wigeon do me a flavor and close all browsers and obs. start obs, then launch chrome and go into your overlay editor

thick wigeon
#

alright, hold up

dry hare
#

everything is disabled

#

then I add each audio source to the respective scene as needed

#

the mic for captions is raw mic input for a plug-in

barren lynx
#

@dry hare have something more to do? To test, to clean... I don’t know haha

spark mulch
#

@placid raptor could it be related to the fact the 2x extra points for subscriber information is not showing in the leaderboard page?

📎 unknown.png
vestal mulch
#

How can i add mediarequest to my obs? show on stream redirects me to my overlays in streamelements

📎 unknown.png
dry hare
thick wigeon
#

alright, rebooted everything, still happening. audio settings look similar, i add everything individually too

dry hare
thick wigeon
#

the only thing i can think of at this stage pal is just muting the actual alert in very single scene through SE

barren lynx
vestal mulch
dry hare
dry hare
barren lynx
vestal mulch
dry hare
#

the true test would be when you're live, or logging into your overlay editor from a different computer and hitting the emulate alert button

#

I just tested on mine and it was a duplicate alert with about a 200ms delay between sounds

thick wigeon
#

just so i am clear, this is 2 different alert sounds, not the same alert being delayed. sorry if i didn't make that clear

dry hare
#

ah

thick wigeon
#

my bad

dry hare
#

do you have any variations set for your alerts?

thick wigeon
#

yes

dry hare
#

my guess is that there's a variation that isn't configured correctly and it's triggering when it shouldn't

thick wigeon
#

but this is the standard default follower

#

no variations to that and it is happening there too

#

so standard follower alert is just a voice saying "welcome to my channel" and i am currently trying to set up a Christmas themed alert for a follower that plays a 6 second Christmas Bell jingle....but both the jingle and "welcome to....." are playing at the same time

dry hare
#

did you create two alert boxes and add both to your overlay?

#

you should only need one alert box per overlay

thick wigeon
#

so my guess is when i click "Emulation - Follower" it is not only playing the jingle in the editor for the Christmas themed one but also playing the other follower alert through my OBS for the other scenes

#

no, just 1 alert box

#

on all my scenes

dry hare
#

If you checked that box to shutdown when not visible it shouldn’t hear other overlays

spark mulch
#

@dry hare , could it be possible that I get no 2x extra points per 10 mins as a subscriber because this information is also not reflected on the leaderboard page? (some sort of sync issue?)

📎 unknown.png
dry hare
#

You could try deleting all browser sources in each scene and add them back one at a time testing along the way

dry hare
thick wigeon
#

yeah that's what i thought, checking that box should in theory shut the whole scene down including audio when not being used

dry hare
#

Make sure you don’t have a random overlay somewhere

thick wigeon
#

yeah I've went down through everything and there is nothing out of the ordinary overlay wise

#

and i really won't want to have to go through 15+ scenes deleting browsers and adding them again but if it is a box that needs checked then it needs to be done

dry hare
#

Double-check them all

#

The other thing would be to create a new scene collection, add one overlay and test it

#

Then you can only load the one overlay

winged stag
#

Is there anyway I can make a store redemption both appear with the sound effect on screen and a chat message that is unique for every store redemption?

#

Oh nevermind, I think I just figured it out!

dense kelp
#

My chatstats give 404 not found, seems it has to do with namechange. Old name CaptainKnugen, new name FitnessKnugen. Anyone that can help?

#

Thank you champ!

placid raptor
#

@thick wigeon it's shutdown source when not visible
you have an overlay where this setting isn't checked

#

either that or you got the editor open during stream or something

cedar plaza
placid raptor
#

if you have 30 scenes you gotta go over all 30 scenes and each overlay in each scene @thick wigeon

thick wigeon
#

sadly i don't pal, checked them all 3 times

#

did that

#

3 times

placid raptor
#

what's your setup?

#

2pc? 1?

thick wigeon
#

1

placid raptor
#

are you using any audio routing?

#

VoiceMeeter Banana? even windows has audio routing options

#

are you sure you're not monitoring an overlay without remembering you set it up?

#

check your desktop audio's advanced audio properties

thick wigeon
#

no idea what audio routing is, triple checked all sources and scenes/ browsers and are all set to shutdown.....and I'll check my advanced audio desktop options now...what am i looking for?

ionic kelp
#

@cedar plaza look for either !tip or !donate.

cedar plaza
#

thanks

winged stag
#

jk, didnt make it. Anyone who can help ?

tight harness
#

@lament blade It is not advisable to post screenshots with your overlay URL showing in them

strange orchid
#

Guys plz tell me even after connecting my google account i still can't see any youtube activity?

#

i just tested by subscribing my channel and no alert comes up.

lapis oar
#

you got to do it from pc just disable alot of them from my stream

strange orchid
#

What do you mean "got to do it from pc"?

#

these alerts ain't auto triggered?

dry hare
#

This is for twitch help

queen nacelle
#

Hello friends, I’m wondering if anyone knows how to change the chat font colour? I am using a theme and the chat box works amazing, but the colours are dark, and the twitch chat is black, so it is unreadable

jaunty forge
#

Hi! I hope this is the right channel to post this... It seems I've been encountering a bug whereby when a particular viewer uses "cheer", their name keeps showing up and different names in the overlay alert. (It's the right name in the chat by the bot) Apparently this only happened to this person in my stream and not at other streams... anyone else encountered this issue before?

dry hare
#

@queen nacelle widget settings in the overlay editor

queen nacelle
#

Excellent @dry hare I will have a look in there as soon as I can. Thank you for pointing me in the right direction

thick wigeon
#

@dry hare ended up deleting every browser source i have in OBS and that has fixed it, will just go through the headache of uploading them all in the New Year. cheers man, we tried, defo something in there that isn't right.

winged stag
#

No one?

dry hare
dry hare
jaunty forge
winged stag
dry hare
#

I don’t believe Store redemptions can do /w

placid raptor
#

@jaunty forge can we see like a clip of this behavior?

dry hare
#

Err /me

winged stag
#

I saw this streamen who had redemptions when both sound effect and gif turned up on stream and unique messages in chat

dry hare
#

Are you positive they were loyalty Store redemptions?

jaunty forge
winged stag
#

What else would they be? People wrote like !laugh and things turned up on stream and twitch chat got a message with /me (user.name) laughs etc etc

dry hare
#

Dunno. I never use it so I don’t know enough about it

winged stag
#

Anyone who knows and can help?

dry hare
#

I asked internally to see if someone knows

winged stag
#

thx mate!

jaunty forge
ionic kelp
jaunty forge
shrewd ore
#

Hi again, previously I mentioned I have an issue whereby during live streaming, the alerts doesn't show follows, but it shows subs/cheers/hosts/raids... neither does the streamelements bot type in stream chat on who is following as well... It was working fine previously but one day it just stopped showing.

I'm using obs + obs live (stream elements)

I did the following:

  • reset my overlays themes and redid them, when i emulate/test them out, it shows... but during live stream it doesnt...
  • parted with streamelements bot, and got it to rejoin, but nothing changed
  • reloaded my widgets in activity feed for obs, also tried mute and unmute alerts, nothing changed either
  • double/triple checked my alerts widget in my themes overlay, and all boxes are checked for alerts.

I'm not sure if its a setting in obs live that i hit by accident or some setting for my overlays... Anyone has any idea how I could solve this issue ?

crude estuary
#

is there a way to add a command counter without posting the number in the chat?

old basalt
#

Using Streamlabs OBS, my audio from my game doesn't go through to Twitch

ionic kelp
#

Can't help you with that.

old basalt
#

I got it to work, but it is extremely quiet

barren lynx
#

Good afternoon, can I add a command with alias via chat?

gloomy smelt
#

I have problems with the command watchtime, it does not work for me in my stream, can someone help me?

viscid pebbleBOT
#

@gloomy smelt 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

lament blade
#

anyone having tipping issues

#

Someone just sent 30$ and it never came through it was taken out their bank

#

Where did it go

wary halo
#

paypal?

lament blade
#

Yeah

viscid pebbleBOT
#

@lament blade if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

proud moon
#

how do i get the media url so stream can see it?

wary halo
#

3rd icon

proud moon
#

but wheres that

#

@wary halo

wary halo
#

in the overlay editor on the website

stuck summit
#

my obs is buggy, i put a transmission key right when i press live, it opens a live on facebook

viscid pebbleBOT
#

@stuck summit StreamElements menu, on top of OBS > Logout > Login

stuck summit
#

oh thank you very much mr.bot hahaha

normal raven
#

#helpdesk-twitch help i keep getting frame issues on my stream and i cant get it to stop

#

i did that and yesterday it worked perfect and i didnt change anything and now i woke up to start streaming again and its happening again

#

i have no idea why

white gust
#

I would like to embed the restream chat URL in my online overlay in StreamElements. What Widget can I use to do that?

wary halo
#

you can't

white gust
#

Is this going to be in a future release at all?

wary halo
#

not that I know off

white gust
#

It might be usefull for animated backgrounds provided by URL as well

boreal quiver
#

hiya, I recently got stream elements and i need to know how toi connect it to streamlabs obs and to import animated Christmas overlays to it

wise trellis
#

Hi all. I'm having an issue with SE media request and I'm hoping someone can help. When someone donates/tips to put their request to the top of the queue, if there's already a song ready to be played, it doesn't allow me to drop the unpaid request back into the queue below the paid ones. Sometimes I can click on the backwards arrow to go back one song, which places to song back in the queue, but it seems as soon as there's a paid request, the ability to 'go back one' vanishes. This has become an issue with my viewers as people think I'm ignoring or skipping their requests. Any help would be great. Thanks

wide harness
#

Is there a way to put myoverlay over my game without it breaking gameplay

night spire
#

hello i was wondering why keep getting an error message when i try to transfer my streamlab overlays over to obslive

slender mulch
#

can imake the bot run /timeout

meager pollen
#

Has anyone else experienced the username during an alert (seems to only happen for follows for me, I think!) become blurry? Everything looks fine in the preview on the Streamelements website, but in OBS it ver often becomes blurry, but not always...

My guess is that it has something to do about OBS not being quick enough or loading it in properly. I managed to trigger this behaviour myself by going to the preview window and tell it to trigger a lot of previews (so OBS would get "overloaded" in a way, if you get what I am saying).

Any idea how to fix this problem? It's quite sad that most of my followers wont see their name properly on stream, it hurts my heart every time it happens.. 😥

📎 unknown.png
viral sandal
#

My tts stopped working on my donations

#

and it didnt show up today

inner summit
#

hello, does anyone know how to activate a streamelements overlay onto obs

burnt quartz
#

Hey everyone , I have a question. When someone uses the !leadboard it takes them to my leaderboard. however on the left hand side is my logo a name. The name it says is my old username. I have since switched this because i started streaming. I would like it to say my current stream name. any fix on this?

meager pollen
#

@inner summit On the Streamelements website on the overlay page you click the three dots for your overlay and choose "copy URL". Then in OBS you create a new Browser source and you paste in the URL. You may have to change the size of the Browser source to 1920x1080

tidal pendant
#

hello. I'm using stream elements with on screen chat. I have noticed, that when the stream elements bot says something, that is not visible in the on screen chat. does anyone know how to change that?

wary halo
#

Go to the chat widget and remove it from the muted list in the widget

tidal pendant
#

ah, that was it, thank you @wary halo !

agile bronze
#

Have any notice subs not showing in StreamElements and points not rewarded? I also had a few sub alerts not notify onscreen for a few minutes.

potent pulsar
#

How does one go about having loyalty point stream store redemption's show up on stream, and by this I mean the individual item's photo and sound. There is an overlay for store redemption but that has it's own photo and sound. How do i go about just showing the one item on screen rather then a general notification?

#

Figured it out

#

lol

stiff cypress
#

Hey i am using OBS with chrome as browser, and i´d installed the hypecup,
sometime it works, but most of the time don´t.
Friday i did stream and worked perfectly, but yesterday
the cup, remained empty, and after the kappagen explosions
the chatter name slides to the left, but no emotes follow and fell into the cup
only these "sliver" like objects which look like rice corn. People
were really annoyed and stopped cheering. Please help.

left marsh
#

Is there a way to organize your " my overlays" area in StreamElements ?

wary halo
#

not yet

left marsh
#

That would be nice mine is a mess to many overlays

#

Thanks for the help

wary halo
#

I had 104 once

timid ember
#

Hi,
i just got a little problem. if i get follower, i dont see the alerts und also i dont see the follow in the chat ... everyone now why ?

#

the follower say they see the alert. but in the replay video also no alerts to see

atomic pendant
#

Do SE have edit logs for overlays and alerts?

strong kernel
#

There are no edit logs, no.

atomic pendant
#

Are you able to check them on your end?

pure plume
#

hey, my se.pay bank details turned to status being verified. didnt change them in the last weeks. what can I do?

atomic pendant
#

@strong kernel Are you able to check the logs on your end?

strong kernel
#

There are no edit logs.

atomic pendant
#

woot, how can you offer a service where you have the option for multiple users to sign in and not log changed performed by a user

foggy topaz
#

can you multistream with obs.live...

candid horizon
#

Is there a script of something that we can use chat commands to change scenes inside of OBS Studio? I knew streamlabs could do it but prefer not to get that loaded back up as we currently only use streamelements.

narrow cove
swift parcel
strong kernel
#

@foggy topaz StreamElements does not have multistreaming support.

#

@candid horizon You will need to custom code something like that. There's no such option by default.

high jasper
#

Hi there. I got a problem with my cheer alert. Everyone works except this one. I've customized it, but I can't find the problem. It is stuck at default 😦

viscid pebbleBOT
foggy topaz
#

@strong kernel thank you i was trying to use it like SLOBS. I have connected my 3 platforms to SE and activated the features... hopefully when I go live on all 3 today SE will just recognize I am on and the features will be activated.

swift parcel
sterile barn
#

@viscid pebble does anyone know why my revenue history isnt syncing up? it just says no data available, however there is lots of data on my cheer list and top cheerers.

unreal skiff
#

Can I add nightbot to stream elements

strong kernel
#

What do you mean? We have our own bot.

unreal skiff
#

O yeah I for got also how to I get my custom commands to be on a timer

strong kernel
#

By making a timer instead of a custom command.

restive frost
#

is there a stream deck app that works with Obs Studio, apart from Elgato?

dry hare
#

have you looked on the OBS forums for any? That's where they would be posted if any existed. Elgato happens to have the most seamless and easiest to use plug-in experience. They also provide a mobile app on a subscription if you can't afford the hardware.

restive frost
#

yea, cant really afford the sub atm either hence why trying to find a free version, as theres some for standard obs but i'd rather use streamelements

dry hare
#

the plug-ins still work

#

you just need to download them and follow the instructions to install

wide harness
#

Is there a way to put my overlay over my game without it breaking gameplay

hot pecan
#

what is the resolution to put in the themes

viscid pebbleBOT
#

@hot pecan The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
bold rock
#

I am having a bit of an issue, so. when I livestream for some reason my microphone works fine but the gameplay audio seems to be non-existant, its really making me look like a real amateur lol

unreal skiff
#

So I have a command set on a timer for auto post every 10 minutes and it doesn’t auto post

strong kernel
#

What did you set the Chat lines setting to?

unreal skiff
#

5 chat lines I am brand new to streaming

strong kernel
#

And do you consistently see 5 messages in your chat in 5 minutes?

unreal skiff
#

Not really

strong kernel
#

Then you should lower that setting.

unreal skiff
#

So lower the chat line

fast turret
#

hi i need some help with overlays

viscid pebbleBOT
#

@fast turret Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

fast turret
#

it told me to copy to ods and i dont know what that is

viscid pebbleBOT
#

@fast turret To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

unreal skiff
#

Can you use a layout if streaming twitch of an Xbox one s

viscid pebbleBOT
#

@unreal skiff Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

fast turret
#

what you cant use it on ps4

unreal skiff
#

I think you need ps4 remote play on a pc @fast turret

fast turret
#

i dont have a pc

#

im on my laptop rn

#

and also my friend has overlays and she is on ps4

unreal skiff
#

I am new to this whole thing but with me being on Xbox One if I have the Xbox companion app I can use overlays without having a capture card I do believe

fast turret
#

ig i cant do it

nocturne tendon
#

Hi! I'm trying to set up my banking info to withdraw money from my account. I have all the correct info but I keep getting the "Form Submission Failed" screen when I try to submit. I've double and triple checked and everything is correct. What is going on?

viscid pebbleBOT
fast turret
#

thanks for trying to help

plain plover
#

Hello! I'm trying to get my chatstats working again after changing my username.
Old username: novaknovaknovaknovak
New username: novakyourself_
Thank u!

prime lion
#

@crude pecan Hello Guys, I am the mod of an Twitch Streamer, She is working with StreamElements as one of her Twitch bots. Im Trying to create a CustomCommand for her. Is it possible to Link a User from the Twitch Chat in a Customcommand? Like this for example: the command will be !hello @sullen temple and the Response should be Hello User, how was your day? i Hope you can imagen what im trying to do 🙂

spark mulch
#

Any solutions to subscriber loyalty point multiplier not working?

true warren
#

I have a question I set up subcount correctly but it keep saying zero subscribers when there are people subscribed.

📎 unknown.png
queen nacelle
#

Hello, i was getting help earlier today, but i cant seem to find what i am looking for.

#

I am trying to change the font color for my stream chat in theme

#

i am using the connection theme overlay, and the text for the stream chat is black, on top of a dark blue and you cannot see the text

#

i was told to look in the widgets on the overlay, i have found how to look at the text and change stuff, but there is no option to change the color

strong kernel
queen nacelle
#

OMG it was showing the opacity and no color

#

then i cliked on it and shows color

#

THANK YOU SO MUCH @strong kernel

gilded needle
#

can i have help with my chat. it says "error loading data" and it wont show the chat.

viscid pebbleBOT
#

StreamElements menu, on top of OBS > Logout > Login

dapper drift
#

Hi, how to get the channel id

spark mulch
#

Hi, any solutions to subscriber loyalty point multiplier not working?

teal dove
#

How do import your overlays on mobile twitch

viscid pebbleBOT
#

@teal dove To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

#

@teal dove Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

teal dove
#

Sorry

ionic kelp
#

What do you mean mobile twitch?

teal dove
#

If your on phone

ionic kelp
#

Which app? The only one we explicitly support is the Android app while unofficially our overlays work with Prism on iphones.

teal dove
#

Ok

#

Bye

whole verge
#

Hello everyone! Hoping someone can help me out with something.

viscid pebbleBOT
#

@whole verge Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

whole verge
#

Currently we have a bot in our chat. But they do not respond. When checking the dashboard they are still apart of the channel. We’ve tried to make them “part” and rejoined and remoddded but still no response. Thanks in advance!

strong kernel
#

"We?"

stuck juniper
#

I need help myself.

viscid pebbleBOT
#

@stuck juniper Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

ionic kelp
#

@whole verge what username? No link.

stuck juniper
#

First time twitch streamer.

viscid pebbleBOT
whole verge
#

Ohhh no link

#

Smh

#

I read “link” sorry I’m dyslexic lol

ionic kelp
whole verge
#

Username: JasterJJ

viscid pebbleBOT
#

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
ionic kelp
#

Have them do that.

whole verge
#

Copy that! Thank you!

stuck juniper
#

Can somone pm me when you get a chance? I hate that I can't get this to work.😅

valid fjord
#

If i am streaming from my xbox, do i need a capture card in order to use the themes and overlays?

viscid pebbleBOT
#

@valid fjord Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

mystic basalt
#

is there any resource for creating custom widgets, for reference terms and what not?

strong kernel
mystic basalt
#

@strong kernel thank you, where specifically in that channel would i find it, pined i assume?

strong kernel
#

Channel topic.

whole verge
#

Thank you! @ionic kelp

mystic basalt
#

ty

#

@strong kernel so maybe this is the wrong channel to ask but im setting up some alerts. when a single sub gift or community gift is given it seems that the individual receiving the gift is being prioritized as an alert. for instance, if i gifted you a sub, the alert is "nethyr has just subscribed" rather than "dan_of_earth has gifted a sub"

strong kernel
#

Have you made a gift sub variation?

mystic basalt
#

yes

strong kernel
mystic basalt
#

ah ok, and what about if the gifted is a community gift when someone gifts several at a time?

strong kernel
#

Then you have a community gift variation.

mystic basalt
#

whihc i do. ok perfect. that worked.. thanks a lot

iron zodiac
#

"My dashboard" button on homepage keeps forcing me back to the streamelements homepage. Tried going in to settings then dashboard still sent me back to homepage.

viscid pebbleBOT
iron zodiac
#

I tried that too

#

cleared cache. works 😛

#

I lied, switching dashboard to a partner I manage brings me back to homepage

strong kernel
#

Then don't switch to that streamer's account until they relog.

iron zodiac
#

They have to log in to stream elements?

ionic kelp
#

Same link as above.

rancid steeple
#

Hey guys I’m new to streaming and it’s fun

spark mulch
#

Hi, any solutions to subscriber loyalty point multiplier not working?

tiny venture
#

Hey, new to twitch and stream elements. I have set up an alert overlay in stream elements with an animated webm. When testing in SE it works fine, but through OBS or Ecamm only the text shows, any help would be hugely appreciated, I cant seem to figure out what is happening? Cheers

tall hinge
#

hi! my streamelements bot stopped working suddenly yesterday. Was hoping it would fix itself today, but nope! None of my commands are working, timers, or anything. I went to the dashboard and had the bot part channel and then join channel, but it didnt do anything. Dont know what to try next! Thanks!

rapid knoll
#

How do i put an animated end screen on twitch??

dry hare
#

@rapid knoll you either need to use an animated overlay or have someone design you one

viscid pebbleBOT
#

@tall hinge StreamElements menu, on top of OBS > Logout > Login

tall hinge
#

Didnt work, tried multiple times

#

I just figured this out 5 mins ago. The only thing that worked was changing the name of my bot to my username and all the commands worked again. But if I switch it back to streamelements for the bot name, it won't work at all. So I guess my username is the Bot name.....shrugs

viscid pebbleBOT
#

@tall hinge If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

  1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Imgur
dry hare
#

Mod streamelements in your channel

reef zodiac
#

May be a dumb question, but Is there a way to edit the color of the GREY AREA SUPER THEME?

spark mulch
#

Hi again, can any SE staff help fix subscriber loyalty point multiplier bug please?

dry hare
#

@reef zodiac I don’t believe any of the pre-built scenes/overlays can be changed

#

It might be on the roadmap but idk so I can’t say it will or won’t happen

reef zodiac
#

Oof, okay thanks.

river narwhal
#

its not letting my bots work again

#

...

cold crystal
#

So I linked my twitch to stream elements and the bot is not working

#

I already checked them off for them to work and it’s not working

viscid pebbleBOT
#

StreamElements menu, on top of OBS > Logout > Login

dry hare
#

Also make sure bot is mod in your channel

cold crystal
#

I just tried modding him and it said he was already mod

#

I’m not sure what else to do

viscid pebbleBOT
river narwhal
#

i did that

cold crystal
#

Yes! I just tried that and it worked

#

Thank you!

viscid pebbleBOT
#

@river narwhal StreamElements menu, on top of OBS > Logout > Login

river narwhal
#

ok it worked !!

#

ill double check it

oak oasis
#

I started a giveaway but would like to update the description and I don't see a way to do so. Is this possible? Thanks!

dry hare
#

I believe you have to end it before editing

lament blade
#

if i connect a usb headset to my laptop will it work as both a headset and mic. im using a capture card with a ps4

dry hare
#

@lament blade you’d have to read the manual for your headset

pine token
#

are there any plans for integrating cryptocurrencies in your donation settings?

viscid pebbleBOT
#

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

lament blade
#

Hello all, I am not sure if this is where I need to ask this, the streamer I mod for just recently added TTS to the stream for bits and tips. All the filters are disabled, it works fine in the overlay manager, for cussing and such, but will NOT play on stream. Is there another filter that needs to be used? Do I need to recopy the link and put it into the OBS? Any help would greatly be appreciated. Thank you for your time.

dry hare
#

Check the tipping filter

lament blade
#

thank you for the quick response @dry hare that has been disabled, still wont play on stream.

candid glade
#

I have a question when your on the path to Affiliate

#

Do you have to reach an average of 3 viewers each stream?

lament blade
#

no @candid glade but it helps to be at 3 or above to ensure you reach your goal

candid glade
#

@lament blade ty very much for the information and fast reply

lament blade
#

you are very welcome 🙂

potent pulsar
#

Is there a way to use a profanity filter on tts when it comes to point redemption notifications?

real salmon
#

How do I reactivate my media request widget? It just left my obs.live

dry hare
quiet elk
#

Repost. Still havent found any solution.

Streamelements with enabled link protection, sends remove request twice every time. Can be something done about it?

📎 unknown.png
reef heath
untold crest
#

You can scroll down to see buttons that will activate bot for you

reef heath
#

where should i ?

untold crest
reef heath
#

ohh srry thanks😋

spark mulch
#

Hi, any solutions to subscriber loyalty point multiplier not working? sigh

reef heath
#

and what is loyalty settings for ?

spark mulch
small fjord
#

hi there i'm configuring the overlays themes to be place in obs live and i'm unsure if i'm putting them correctly because as i preview each layout it doesn't look right and its not showing the complete layout theme so i'm unsure if i'm putting them correctly or how to get it sized to fit my laptop screen

split idol
#

hey stupid questioon but how do my viewers get points in stream to raffle and gamble?

strange moth
#

how do i reset my donation goal?

viscid pebbleBOT
#

To reset goals:

  • from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
  • from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

strange moth
#

thank you...good bot

split idol
#

how do my viewers get points in stream to raffle and gamble?

wary halo
#

By activating the loyalty system on the StreamElements website

#

And the roulette module too

tiny citrus
#

anyone know why some bttv emotes dont show up in chat stats ?

jaunty stream
tiny citrus
left jungle
small fjord
#

i will attach a video example for now i go to get going sorry

left jungle
#

Hi so when you do browse and copy your URL in just below you can change the size of the overlay hope this helps mate

jaunty stream
viscid pebbleBOT
#

@small fjord The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur
left jungle
#

Damn that bot is good 😂

small fjord
#

ill try that out but damn for a robot lol

spark mulch
languid slate
#

Hey! So in my alerts the font is changed in OBS to times new roman, but shows up as the "Emilys Candy" font in the streamelements editor when you preview. Any idea why the Alert fonts are changing when used in OBS?

viscid pebbleBOT
#

Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Click on Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

mental lodge
#

is there any widget that is a timer up?

#

the one there is a countdown and I want a countup

dull magnet
#

Hi I wonder if there is a way to use watchtime on others

#

since rn it only seems to work when looking at your own watch time

lament blade
#

Hi, I was wondering if there's a way to get streamelements bot to use sub emotes? I would like a !raid command where streamelements bot returns the sub emotes to use on a raid. At the moment it doesn't work when you create a command. It returns the emotes as text.

placid raptor
supple glade
#

Hi, i m trying to get streamelements to give me as output a sentence according to a number u give him as inout. As example, if u give streamelements “!test 2 “ and 2 is associated to “beautiful” when i type “!test” streamelements should give me beautiful.

zinc hornet
#

Could anyone enable SE.Pay for me?\

viscid pebbleBOT
#

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees

little oak
#

@zinc hornet ^^^^

#

ignore the first one but read the second one

karmic stirrup
#

hey guysss can somebody tells me how i can set streamelements when my follower do a resub?

late geode
#

Does anyone know why this keeps popping up in the chat on OBS Live?

📎 Chat.png
ionic kelp
#

@late geode It's a new "feature" by twitch. You can hide it by enabling a filter in FFZ.

mental lodge
#

is there a widget that is a timer?

wheat tundra
#

looking for some help. has anyone ever imported an overlay that they have bought off fiverr onto their steamelements?

swift parcel
#

@wheat tundra there's a streamelements section of fiverr with artists and coders and we give you an import code to import the overlays that were made (granted that is just those people in that section and not the whole of fiverr) if you bought over lay elements and have all the images and videos you just have to upload them

wet spear
#

Hey

#

I cant withdraw my money and my bank details aren't checked

#

can someone help me

tight harness
#

@wet spear We're helping you in the correct place already which is tickets. You don't need to post here too as payment support isn't provided in Discord

buoyant sigil
#

Hi, I'm starting to use this bot a little more. For Link Protection, how does the bot determine who a Regular is? and how do I adjust that? Please tag me with answer 🙂

wheat tundra
#

@swift parcel thank yo, any chance you could send me a DM?

topaz seal
#

why i cant go to my dashboard

viscid pebbleBOT
swift parcel
#

@wheat tundra what do you need help with?

wheat tundra
#

@swift parcel just help in general

swift parcel
#

Well keep asking your questions here. It is a support channel and plus I might have to run off for life things shortly

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plus it'll let others step in if I'm having trouble explaining

wheat tundra
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how do i go about uploading the overlays to my streamelements?

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@swift parcel

wet spear
#

@tight harness My photo ID is invalid it says

swift parcel
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@wheat tundra go into the overlay and add an image (the blue circle with a plus - Static/Custom > Add image) and the side bar will pop up with the settings for that box and click on select image. A new box will pop up and there will be a cloud icon on the right with upload click that and you can drag and drop everything you have there to get it all uploaded. You will still need to set everything up yourself (where the boxes go etc)

reef echo
#

Can giveaways be run over multiple days?

fading rampart
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I made affiliate in 6 days! Now I have to figure out all these new options and plug-ins.

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Are the average views calculated from a rolling 30 days? Or is it all time? My first 20 hours I maybe had 3 viewers total, but have probably sustained 15 since, with a total of almost 250 views. But the first 20 hours is destroying my average views.

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Will the first 20 hours eventually fall off and my average correct?

wheat tundra
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@swift parcel im so lost trying to finger this out!lol

swift parcel
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What part are you lost on?

wheat tundra
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all of it an am terrible at trying to do stuff like this.

viscid pebbleBOT
coral marten
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hey guys. i got a problem. i want to have streamelements chat bot in my chat. first it was show when i open my chat in my dashboard. i changed name but in twitch chat i give streamelements mod status. but it didnt show up.. first it shows up but now it doesnt. In the box where i can see who can use this commands is my old name in twitch which i switched 1 hour ago.. sry for bad english hope you can help me.

(nightbot is running but Streamelements bot dont.

random rock
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guys i need help, so i have a custom video and sound for when somebody subscribes in my alert box, and when i tested it, the sound and video that i picked didn't show up in the test, it was set to the default video and sound!

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can anybody help me?

hushed tendon
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@random rock getting exactly the same problem. ANything other than sub is fine

random rock
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@hushed tendon yeah for some reason it's just that sub button

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idk why it is bugging

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and like it's sad because i couldn't find anything on youtube

hushed tendon
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think it's just a bug

random rock
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:((((

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hope they fix it soon

hushed tendon
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hopefully

random rock
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but it's been going on for months

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that's the thing

fading rampart
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I can figure out if my two extensions are working or not without going live, and I don't want to ping everyone. I see the widgets on my page but when testing I don't see anything in the Twitch Beta.

hushed tendon
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may have to use Streamlabs for alerts...

random rock
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wait @fading rampart i think i can help you

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yeah do you use streamlabs?

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because that's not compatible with STREAMLABS OBS.

hushed tendon
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I use Streamelements but if the subscriber alert can't be changed, then I'll probably use a program that DOES actually work

fading rampart
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I have it but I've stuck with the Twitch Beta thus far, I've only been at this for 6 days so I'm still kinda figuring it out.

hushed tendon
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you don't need to use Streamlabs OBS for streamlabs to work

random rock
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idk maybe i will switch to streamlabs OBS but OBS studio is much easier....

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because there alot of advantages when you have Obs studio.

hushed tendon
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You don't need to change though - just copy the link they give to you

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I can show you how to do it if you DM me

random rock
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nah i know how to do it

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my only problem is the alert\

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the sub\

dry hare
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@random rock what format is your video?

random rock
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1920 times 1080 p.

dry hare
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not resolution, format

random rock
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oh \

dry hare
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webm, mov, mp4

random rock
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oh mp4

dry hare
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convert it to webm

random rock
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ight i'll try that

hushed tendon
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shouldn't a gif work?

dry hare
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depends on what audio you're using.

hushed tendon
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for an alert?

dry hare
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you can use a webm with audio if you prefer

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gif or webm should work

hushed tendon
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my gif doesn't work too though

wheat tundra
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@dry hare any chance you could send me a dm? looking for abit of help thanks

random rock
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@dry hare i'm going to try a webm rn i'll let you know, also it's not just the video that's not working, it's the sound too.

crystal hollow
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So, I'm considering switching some of the services I use over from say Ankhbot/Streamlabs Chatbot over to StreamElements. I'm wanting to continue using the custom bot name I have with my Streamlabs Chatbot, but I cannot seem to find any options to configure the bot's name in the dashboard. I've seen other channels using the StreamElements bot under custom names, so I'm wondering if this is some sort of premium feature or something, which is why I'm not seeing the option in the dashboard.

random rock
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yeah it doesn't work.

viscid pebbleBOT
crystal hollow
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I'm currently using OBS Studio, don't really want to switch from it, and never heard of Ground Control, what does that do?

ionic kelp
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OBS.Live is an addon. Not another version.

random rock
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but guys please fix the subscriber alert soon

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if you can

dry hare
wheat tundra
# dry hare What help do you need?

looking for someone to help me setup an overlay that i have bought as i dont have a clue on how to move it to streamelemnets and get it working

dry hare
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If you purchased it, it’s most likely an image file that you need to upload and add to your overlay

split idol
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for giveaways how do i set it up where subs get 2x more chance?

dry hare
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when you create the giveaway

split idol
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ohhhhhh, im impatient so im trying to set up everything before im affiliated

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thx now i knoe

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know*

pale sedge
#

Hey everyone! Currently streaming twitch on my macbook , playing my Xbox. I’ve been having a lot of lag and FPS lost. I used streamlabs in the past and came here because I heard it streamelements is better for a Mac. Any tips? Thanks! (Currently using an elgato hd s)

random rock
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bruh i can't change the video and sound of the cheer alert either 😦

vital tide
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Hello, I changed my twitch name yesterday and my bots and timers no longer work. I am still logged into what appears to be the correct channel, but no joy on the bots. I already tried toggling them all off and on again (that was fun)

viscid pebbleBOT
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If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
vital tide
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  1. Done
  2. I can't log out properly! I've clread my cookies and twitch pw's, but my browser logs me back in automatically
sonic silo
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Hi, Ive been told streamelents give me less cpu usage so i can steam and game better at the same time and when i used streamlabs i got decent fps but not as much as i need and when i stream with streamelements i get less fps can anyone help with this

eager sigil
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I tried adding the donation/tip function to a panel on twitch and i get this error 🙂 Im sure there is a solution or maybe ive done something wrong?

📎 Screenshot_2020-12-08_182630.png
fading rampart
#

How do I manually start ads? I have the preroll ads on, but IDK how to run ads otherwise? Using Twitch Studio Beta.

rancid root
#

Good afternoon, I need help! Does anyone know why my chat statistics don't work, thanks

📎 unknown.png
swift parcel
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@eager sigil might hold off on adding the panel thats a twitch issue and they just started a maintence period so it might be screwing things up

midnight egret
#

Hi guys, I withdraw my earnings with Se. Merch and I waited for 15 days, but nothing happened.
So, where are my money?

eager sigil
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@swift parcel I tried adding a different picture and it worked

plush belfry
#

Hey, a friend just hosted me and it doesn't show up on the activity feed or pop up an alert, any help?

viscid pebbleBOT
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@plush belfry "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

rancid root
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@swift parcel can you help me please

plush belfry
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It isn't in my activity feed either

plain brook
#

Any ideas why StreamElements Media Request is not working??
I already had the thing ready just the video is not popping up in the box

eager sigil
swift parcel
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@eager sigil thats odd wonder why it didn't work with the first one but as I said that's a twitch thing

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@rancid root all I could probably suggest is logging out and logging back in and see if it works?

rancid root
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@swift parcel
did not work

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my !watchtime doesn't work too, keep saying "0 seconds"

silent yacht
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Hi! How can i make a custom Donation goal bar on streamelements? is there any HTML custom setting? only finding it for alerts, thank you!

viscid pebbleBOT
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@rancid root 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

vital tide
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I can't fully log off from SE Dashboard to re-log in

viscid pebbleBOT
vital tide
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I tried, but I get automatically logged back in. I'm trying to re-input my credentials.

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Can someone with a pulse help here please?

wary halo
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The bot has no pulse?

swift parcel
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welp that leaves me out

vital tide
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LUL

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heh, I am also a discord noob, apparently

swift parcel
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clear cache on browser try again

vital tide
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brb!

main vector
#

Hi. Is there a way to increase the number of Options available on the Contest. I need 13 but it only allows 10

vital tide
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cache, not cookies correct? I already tried cookies...

swift parcel
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yeah cache

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also if you didn't hit that link the bot put out do that as well

silent yacht
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Anyone? Thank you

neat linden
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I changed my nickname on twitch and now the commands do not work with steamelements like !followage !raffle etc. and i dunno what to do

swift parcel
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@silent yacht one moment

silent yacht
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@swift parcel sure!

swift parcel
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@silent yacht so you're needing a custom one or one that streamelements supplies?

silent yacht
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@swift parcel any will work , i just want more customizable , the one that comes default i already know how to apply

slow belfry
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Helo! I ahve problem for my camera