helpdesk-twitch

[placid tartan]

Jesus H.Christ

wait plz

[lament blade]

@placid tartan no problem, you have as much time as you want to set up everything 🙂

[placid tartan]

ive been spending 4 days now trying to fix everything and still nothing works here

grrrrr

[sleek granite]

hey @lament blade you mind helping me with this TTS issue after Marcelo? I didnt get a reply from the other person lol. I feel its something simple but I can't get it to work

[lament blade]

@placid tartan we will help you setting up everything, no problem 🙂

@sleek granite you mean the tts delay?

[sleek granite]

Yes but it does not follow what I input

[lament blade]

Thank you IX

@sleek granite let me check something real quick

[jaunty spoke]

Yo guys, does anyone know how to adjust transparency for a Stinger transition?

[sleek granite]

I will input 3 second delay and if i restart the editor it will work fine for 1 or 2 tests but then it will be delayed by maybe 8-10 seconds and cheers as well

ok thank you @lament blade

[lament blade]

@jaunty spoke for that you have to ask in obs discord, we only support se problems 🙂

[jaunty spoke]

Oh right, thank you @lament blade

[lament blade]

@sleek granite you mean "Delay in seconds for text to speech" ?

[sleek granite]

Also I am using a downloaded alert system but I don't think that can be an issue no?

Yes its set to 3 seconds

[placid tartan]

the command media request where is it located?

in the chat commands for the bot?

[lament blade]

@sleek granite downloaded alert system? We only support SE Alert widget. If you are using your own one and combine them with se alerts could cause an issue

@placid tartan yes

[placid tartan]

its not there @lament blade

[lament blade]

@placid tartan its called "!songrequest"

[sleek granite]

@lament blade Yes. NerdOrDie alerts specifically. It isn't combined its only using SE TTS, everything else is from the pack

[placid tartan]

its enabled from there @lament blade

[sleek granite]

Would you like me to screen record it @lament blade ?

[lament blade]

@sleek granite I would suggest integrating your NerdOrDie pack as overlay in your overlay section. Also third party packs support is curtailed

@placid tartan alright, thats good, have you done all steps I sent you?

@sleek granite that would be nice, you can post the video in here

[placid tartan]

@lament blade i said before that all the overlays i have inside the application are manually added pictures.

[sleek granite]

Yes its in my overlay section for my SE Dashboard. I will take a video in a moment

[lament blade]

@placid tartan that isnt a problem but you have to add your overlay with your media request as browser in your obs

[placid tartan]

jesus im gonna break this thing down

im so close to this

[lament blade]

@placid tartan it isnt hard, it would be just much easier if you create an overlay, add your overlay picture in there as background for better scaling your media request

[placid tartan]

in order to create an overlay it asks me to add a game tittle

[lament blade]

@placid tartan you dont have to put one in

@placid tartan its optional

[placid tartan]

it doesnt let me do it

[lament blade]

@placid tartan you just have to put a name in

[placid tartan]

http://prntscr.com/pba72k

Finally !!!!!

[lament blade]

@placid tartan great!

[placid tartan]

Thank you for your assistance

[lament blade]

@placid tartan no problem 🙂

[placid tartan]

and im terribly sorry for my behavior

[lament blade]

@placid tartan i understand that finding your way in is often not the easiest thing to do.

[placid tartan]

yeah you are right

still though im sorry

thx again for everything

[lament blade]

@placid tartan no problem, if you still have problems or need help, please feel free to contact us

[placid tartan]

what i need now is a cup of coffee hehe

[lament blade]

@placid tartan haha a cup of coffe in the morning or afternoon is the best you could have 😄

[placid tartan]

well its 4 pm now a coffee is a must at this hour xD

[halcyon heart]

Anybody know if "Raids" aren't alerting using StreamElements? I've had a couple of people raid me the last couple of streams and it's not popping up. Weird thing is, it's not showing in my activity feed in OBS.live or Twitch. Just the host, not the raid.

[lament blade]

@placid tartan You can't do anything wrong with a piece of cake or pie to your coffee 😄

[placid tartan]

hehe nop

[lament blade]

@halcyon heart for a Raid the minimum amout of people must be 1 if I'm not wrong, did every raid had more than 1 people raiding you?

[sleek granite]

@lament blade Hey just recorded it and I tried explaining it out my best

[lament blade]

@sleek granite you can post the video in here if you fine with that 😄

[sleek granite]

Sending it in a sec

Yeah np

@lament blade There it is

Ah you cant hear the TTS 🙂

[untold crest]

OK. I think I know the issue behind that.

[sleek granite]

Oh

I'm all ears 🙂

[untold crest]

I think that it is not TTS being too late but alertbox itself being too early.

So alertbox is started and TTS service is being asked "hey, there's a text, give me mp3 of that" and it takes some time to prepare and download that.

[strange crow]

why cant add css to overlays ?

[untold crest]

I will report that to devs.

[sleek granite]

Ah okay so I need to delay the animation?

[untold crest]

To make alertbox wait for TTS to be ready.

[sleek granite]

Yes. How do I do that?

[dry hare]

@strange crow what CSS are you trying to add to an overlay?

are you trying to add CSS to text?

[sleek granite]

I know plenty of streamers have it set perfectly for donos after donos coming in I just want to know how they set it up with SE

[placid tartan]

hehehe im back again

i hope this is simple

[lament blade]

@placid tartan haha, how can I help you this time 🙂

[halcyon heart]

@lament blade Both raids were large, one was 125 and the other was 600+, both triggered host alerts or at least in the notification tray in OBS.live but didn't give a RAID one. Is the "activity feed" in Twitch linked with the service you use? I checked there and didn't see the raid just host

[placid tartan]

why when i request a song is not added to the list but immediatly it starts to play?

[lament blade]

@placid tartan if the queue is empty it will play automatically

[placid tartan]

hjmmm in the queue there is only the back up music list

[lament blade]

@placid tartan backup music is only playing when queue is empty, you add a song to the queue -> it will play automatically because the queue is empty

[untold crest]

@sleek granite I forwarded that issue to our devs. I think this is the best way to make it happen. Sounds are preloaded, to lower that delay, but there can still be one if load takes longer time.

[lament blade]

@halcyon heart are you using obs.live? because in obs.live you also have an activity feed of streamelements

[untold crest]

@sleek granite I think that if you want a stable delay there - use an alert sound that will be cached and TTS will be able to load during its duration

[sleek granite]

@untold crest Thanks 🙂 and what exactly does that mean?

[untold crest]

Oh. There is an alert sound present.

[sleek granite]

I have the sound files for the alerts pack what do I need to do? Or how do I delay it

[untold crest]

Sorry. I had to take a second look at this as there was no audio so I falsely thought that there's no alert sound

[sleek granite]

Yes. The video just did not record my desktop audio.

[halcyon heart]

@lament blade I am and the RAID isn't showing there as well in the activity feed or setting an alert off. Everything is checked to show it though.

[lament blade]

@halcyon heart have you set up an Minimum amout of viewers to show the raid as alert in your overlay editor?

[untold crest]

@sleek granite can you DM me editor invitation to your account so I could investigate it?

[sleek granite]

Yes, how do I do that?

[halcyon heart]

Yes it's set to 0 @lament blade

[sleek granite]

I can re-record if needed I just need to change my audio tracks.

[untold crest]

@sleek granite https://streamelements.com/dashboard/account/channels - select editor role, click "generate link" and dm me it

[sleek granite]

Okay doing that now

[lament blade]

@halcyon heart do you use a custom css in your raid alert?

[halcyon heart]

They were working up until like a week ago @lament blade

Nah just basic

[lament blade]

@halcyon heart but when testing out the raid alert in your overlay editor it will show up?

[sleek granite]

@untold crest Sent it

[untold crest]

TY. OMW there

[halcyon heart]

Oh yeah sorry @lament blade shows up fine

[lament blade]

@halcyon heart does it also show up in your obs?

[sleek granite]

@untold crest its the Arcade pop Alerts one

[halcyon heart]

I can test that here shortly but I can confirm it shows up in the overlay. If it shows up in OBS then how would you proceed? @lament blade

[sweet saffron]

Hello, i want to switch my tier 1 and tier 2 emotes, i need to ask twitch support for it?

[real escarp]

which overlay do you use the most @halcyon heart

[lament blade]

@halcyon heart if it shows up in your obs I will dm a Staff about your problem because it could be a SE issue. If it doesnt show up in your obs try clearing your cache of your overlay.

[halcyon heart]

Bingo!! thanks so much @lament blade

[lament blade]

@halcyon heart it was the cache?

[real escarp]

looks like host alert is unchecked in the Gameplay

same in game chat

cam + chat

[placid tartan]

@lament blade all good with song requests too. songs are being added to the queue also ive disabled the moderation for it because it needed my approval everytime someone was requesting a song

[real escarp]

see a host with 110 viewers

[lament blade]

@placid tartan I'm happy to hear that your song requests now works perfectly fine 🙂

[placid tartan]

although i didnt receive any alerts from a recent follower

i dont know if this is supposed to be shown on the live scene or somewhere else

[lament blade]

@placid tartan have you set up an alert widget in your overlay editor?

[placid tartan]

hmm let me check

i think i have

nop i didnt xD

now this works too

ouf so much programming in order to just go live and have fun with your friends

[untold adder]

i was wondering if anyone can sign me up for stream report emails i unsubscribed from the like 6 months ago but i would like to get it back but there is no option in streamelements website to turn in on again

[rigid shoal]

is there a way that i can see if i am dropping frames in obs without having the preview open?

[dry hare]

the status indicator/information at the bottom of OBS will show if you're dropping frames

if you mean on-stream, you'd need to have your stream open on your phone or on another computer

[rigid shoal]

i am only asking because i have never seen in move even a .0%

[dry hare]

it's best practice to not watch your stream on the computer you're streaming from as it eats encoder resources

if it ain't moving, that's a good thing 😉

[rigid shoal]

so it is not broken?

so you recommend to hid the preview?

[dry hare]

you've never seen the preview move?

or seen the info at the bottom move?

[rigid shoal]

no that moves

[dry hare]

if the preview isn't moving, i don't have an answer for that

[rigid shoal]

only the frames dropped

[dry hare]

if the info at the bottom stays at 0.0% then i wouldn't change a thing

[rigid shoal]

aight

[stark furnace]

Hi there. Is there a way to create a command that can remove the last FOLLOWER from the latest followers list please ? The command would need to be able to edit the overlay data.

[real escarp]

@untold adder I'll put in a ticket for you to be added back to emails

[rigid shoal]

i normally dont hide the preview so should i leave it open? or try hid it?

[dry hare]

you can try it both ways and see which works best for you. I always have my preview on, but that's my personal preference

[rigid shoal]

ok thanks ❤

[dry hare]

I do not know of a way that you can edit that data directly @stark furnace

[untold adder]

@real escarp ok thanks

[stark furnace]

@dry hare It's just such a pain to have to go into overlay editor each time

[dry hare]

how are you doing it now?

[stark furnace]

@dry hare Overlay editor > Data > hit X on the follower > click save

[dry hare]

If that were possible to be a command, that is definitely above my knowledge/skill

[stark furnace]

@dry hare Are any of the staff around ? Perhaps they know

[dry hare]

I'm not sure if they are or not. I will ask and see if someone is able to answer definitively for you

[stark furnace]

Problem I have is so many troll followers like "zoe_sucks_dick" etc etc

but then that name goes into the latest events overlay and it stays on screen till I can edit the overlay data

[dry hare]

yeah...I don't have the answer for that one so I will ask if it's possible

[stark furnace]

ty 🙂

[wary panther]

For the song request feature, do I have to have an audio source capture for it to be heard on stream?

[azure flower]

Trying to figure out how to do a "Multi stream command" with bot.. anyone around that would be able to assist... my command i want !multi username1/username2/username3/username4 (and so on) up to maybe 6 or 8 ..... the output i want is kadgar.net/live/username1/username2/username3/username4 etc..

[real escarp]

@wary panther you can use either ground control (https://streamelements.com/groundcontrol) or obs.live (https://streamelements.com/obslive) to play it on your computer if you have added it to an overlay as a widget it should play in the browser source in obs

[azure flower]

wasnt sure for the $target variable and couldnt find it

[real escarp]

@azure flower we dont support it natively but you can look here https://api.thefyrewire.com/twitch/multi/generate and #command-share

[azure flower]

Thank you @real escarp

[rigid shoal]

i am streaming why does it say im not?

i have ended the stream and restarted it and still the same

i have closed the app as well

[tight harness]

This doesn't say that you aren't streaming

This says that you haven't had any events such as follows, hosts etc

[rigid shoal]

it says you have not stream active

[dry hare]

That information is for followers/subs or things that would trigger the alert box

[rigid shoal]

but normally it shows all of my past followers

[tight harness]

Have you gone some time without any events?

[rigid shoal]

events?

like a follower

[tight harness]

Yes

[rigid shoal]

i took a week off so i guess

[dry hare]

Have you been not streaming for a while? I took a month off and I only show the past 30 days events

Thank god for resubs

[tight harness]

If you don't have any events for a while it does show what you see, perfectly normal

[rigid shoal]

ah ok thanks

[stark furnace]

@tight harness Could you possibly have a look at my question a little earlier plz ?

[tight harness]

There is no command that i'm aware of that can do that, sorry

[stark furnace]

Awww ok - Thanks - Would be VERY useful if there was though (hint) 😄

[tight harness]

It would need to be submitted as a suggestion: https://strms.net/ideas

[stark furnace]

KK then 🙂

[native kraken]

Can you rename this bot?

[round bramble]

@native kraken Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[native kraken]

Ty

[vital cloak]

possible that the obs plugin doesnt work right after redesign my chat wont load same for my dashboard

[shrewd latch]

Hey guys! My streamelements won’t work at all! It’s the first time it’s done this, I didn’t stream for a week or so and when I came back it wasn’t working. No commands, no going live notification or anything. How do I fix this ?

[lament blade]

@shrewd latch For the commands: let the bot rejoin your chat

[shrewd latch]

How do I do that ? Sorry I’m not all too clued up on this.

[lament blade]

@shrewd latch go to your dashboard -> first page mid right -> there you find your bot express settings

[shrewd latch]

Thank you I got it 😎

[lament blade]

@shrewd latch no problem 🙂

[midnight hamlet]

Curious so the chat lines are how many times someone needs to send something in the chat for the timer to go off and once someone types 5 lines of chat the timer will start at my set time?

[lament blade]

@midnight hamlet yes

[midnight hamlet]

Alright thanks was just making sure I had this set up right

My brain is a bit

[wanton mango]

@midnight hamlet you should also note that there's a hidden 5 minute timer that those chat lines need to be met in, otherwise that 5 minute timer resets

[midnight hamlet]

so if someone types 3 lines but I have it set to 5 if someone doesn't type 2 lines in 5 minutes the timer will reset again? @wanton mango ?

[wanton mango]

Right. So your specified 15 minute timer doesn't just trigger every 5 messages, it triggers when 5 messages are met in 5 minutes

[midnight hamlet]

Alright thanks for the heads up

[mossy forge]

Hey, I'm trying to get the OAuth token for a custom chatbot name (I have the secondary account) and don't know how to get it from theauthorisor

[lament blade]

@mossy forge login with your bot account in twitch -> head over to this page https://twitchapps.com/tmi/ -> connect -> authorise -> you got your OAuth token

[mossy forge]

eyy, it works! thanks a ton!

[lament blade]

@mossy forge no problem 🙂

[mossy forge]

Do I need to have Ground Control open for this setting to work?

[lament blade]

@mossy forge yes, or you set it up in obs.live in your activity feed 😄 Because you have to open obs to stream at all and then you automatically activate the bot with the starting of obs

[junior knoll]

hi all

[lament blade]

hey @junior knoll how can I help you 🙂 ?

[mossy forge]

perfect, thanks again!

[junior knoll]

dont need any help but thxs anyways

[lament blade]

@junior knoll then you are probably in the wrong channel 😄 this is the helpdesk channel for people who need help or want to help 😛

[junior knoll]

i just joined streamelements thought id join discord too

oh lol

that was funny

un expected

[jade remnant]

#general-chat

[junior knoll]

later

[round bramble]

@junior knoll Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[junior knoll]

oh ok wasnt sure if i could do that

now i know

later all peace out

[swift swan]

Can I update OBS now?

[normal igloo]

no

[swift swan]

Dang anyone know why the servers keep going down the stream servers?

[dry hare]

Twitch's servers?

You'd have to ask Twitch

[gilded agate]

I've jist logged into streamelements fornthe forst time and trying to setup labels for recent follower ect but it isn't showing any past stats on the dashboard so doesn't have any data to pull. Am I missing something??

[lament blade]

@gilded agate it starts counting at the day you registered on streamelements

[strong kernel]

Twitch doesn't send a history of your activity through their API, and the dashboard reflects recent activity anyway, not total activity.

[gilded agate]

Oh.. so to setup and labels I'll have to wait for new followers so s t9 oistion them properly?

[strong kernel]

You can emulate alerts to populate some widgets if you'd like, to help with positioning.

[versed dagger]

Hi there, is there any way to remove me from sub gifters list? I use a roulette where I gift subs so, I'm almost always the top gifter! Thanks!

[gilded agate]

Ok thanks. It's labels I'm trying to get working particularly..

Does the data tab and under labels automatically full itself as you get new flowers etc

[lament blade]

@gilded agate it should 😄

[gilded agate]

Cool... and the only reason you can edit it yourself is for that very reason.. to edit it lol.. so could I manually add my most recent sub so it shows as a label and will a new sub override it automatically

[strong kernel]

Yep.

[gilded agate]

Thanks!!

[tight monolith]

"could not add song: The queue is full"

Which is funny because it looks clear to me

[lament blade]

@tight monolith so your obs widgets say "Queue empty" but the bot says "queue full" if I understand that right?

[tight monolith]

I'm not in regular OBS or OBS Live

I'm using Streamlabs. Tried getting the bot to leave and it won't

Studio*

[lament blade]

@tight monolith so your express bot settings in your dashboard arent working?

[round bramble]

We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[tight monolith]

Thanks Support AI, but I'm not done.

[lament blade]

you parted it from over the website?

[tight monolith]

I'm trying to get it to leave my chat so I don't get the alert

[supple gazelle]

Hey, is there anyway to moderate my alerts before they pop up? Sorta like i press Accept before it pops up on stream? Reason currently having issues with people making fake accounts with n word, f word etc and i cant really have my alerts up at all atm.

[tight monolith]

I can check again

[supple gazelle]

or is this a OBSlive question?

[tight monolith]

Might just need a refresh

[lament blade]

@supple gazelle I will check for you but I'm not sure if its possible

@supple gazelle you should be in the right channel, let met check something real quick

[supple gazelle]

@lament blade thanks dude.

cool

[lament blade]

should look like this @tight monolith in your dashboard

[tight monolith]

Yes, I clicked it :3

[lament blade]

Then it should not be in your channel anymore

[supple gazelle]

I can only find the option for the video thing like the big streamers do it but doesnt seem to be an option for alerts. crossing fingers there are but its a long shot i think lol

[lament blade]

@supple gazelle hm at the drop of a hat i only find the option to skip alerts in your activity feed but not somehting for manual approvement

[supple gazelle]

@lament blade yeah i see that but i simply cannot make it before it pops up on stream.

but thanks

[delicate oxide]

Herro !
I want to ask about the counter variable, can i mix this with one from youtube and twitch ?

[supple gazelle]

I guess i could try and macro the skip button to my keyboard.

oof 😭

[real escarp]

the counts are tied to the platform @delicate oxide

[delicate oxide]

oh u_u

but maybe there is a way to do it ?

[strong kernel]

Different channels do not share information whatsoever.

There is no way to use data from both Twitch and YouTube with StreamElements.

[delicate oxide]

i understand

uhmm ill try to do something with node

or restream

[raven blade]

I was wondering if I've just now enabled the points loyalty thing, does it auto apply the bonus points to existing followers? Or would I have to give those manually?

[strong kernel]

Nothing is retroactively applied.

[raven blade]

Gotcha, thank you :D

[lament pulsar]

Is there a way for me to change font size/type for streamelements chat box?

[lament blade]

@lament pulsar do you use obs.live?

[lament pulsar]

yes sir

[lament blade]

@lament pulsar go to your chat widget in your obs -> settings (of the chat ) -> show as non moderator -> top of the settings should be "Font size"

[lament pulsar]

"Show timestamp"
"Readable Colors"
"Dark mode"
"View chat rules"
"Pause chat"

These are the options that I see

[lament blade]

@lament pulsar oh, have you bttv uninstalled? normally it comes with the obs.live installtion

[lament pulsar]

Oh I have frankerfacez control center, found it! Thanks!

[lament blade]

@lament pulsar no problem 🙂

[slender ice]

hey, can someone help with overlay thing: when i edit it it seems with some fonts but when i open it with my browser or putting it in my obs the fonts are different (like default ones)

[lament blade]

@slender ice have you saved your overlay after editing it?

[slender ice]

yes @lament blade

[lament blade]

I think it's an ongoing thing, we had someone earlier, they changed it to the roboto font and it worked, what font are you using? @slender ice

Then i'll pass it through to staff

[slender ice]

it doesnt make any sense cuz i dont have all the fonts they have its a lot @lament blade

@lament blade with 2 diffrent ones: Nunito, Palanquin Dark

[lament blade]

Alright, thanks, i'll let them know and keep you updated on it

[slender ice]

will they fix it? i had an issue with youtube overlay and nobody helped me :((

thanks! @lament blade

[lament blade]

No worries, for now I'd recommend using the Roboto or other font

[open fog]

Hello,

New to the streaming thing:)

[lament blade]

hey @open fog welcome to streamelements

Hey @open fog be sure to keep the helpdesk for support questions, we have other channels like #general-chat for general chatting!

[round bramble]

@open fog New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[nova plume]

Hello,
Is there a bug or something on streamelements activity feed? Because someone subscribed with twitch prime to my channel and I don't see it on feed

[round bramble]

@nova plume Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[tardy mulch]

heyo, can i have a little bit of help, on my stream store there are some subscriber items but apparently non subscribers can redeem them

[strong kernel]

@tardy mulch This is a known issue we're working on. No ETA.

[tardy mulch]

👌

[lament blade]

Does anyone know anyone who can code custom overlays willing to pay 💰 already got the animation done @ me any replies please due tot team time

[shut wigeon]

Question.. Is there a "anti spam" feature for TTS across the board? Mainly when used with donations & redemptions. If there is, where can this be located? It seems like some messages gets cut off from time to time or could that be the tts voice itself having issues reading it?

@lament blade Check out #art-marketplace.

[midnight hamlet]

Can viewers use the !quote command? I have it set to everyone but my friend couldn't add a quote

[strong kernel]

The !quote command on its own can be used, but the add and removal functions are always restricted to moderators or higher.

[midnight hamlet]

Ohhh ok

Alright thank you

[cobalt tapir]

Whenever I change title using !settitle in chat, it removes the game category. Is this a known bug or am I doing something wrong?

[strong kernel]

It shouldn't. I just tested it myself and the category was retained between titles.

[candid obsidian]

How do you stop your webcam from having delay?

[cobalt tapir]

I'm not sure, I've tried it in two streams and it removes the game category.

[shut wigeon]

If you refer to audio desync you can use the advanced audio controller to change the offset. You can also attempt to change resolution of the source to see if it syncs up better. @candid obsidian

Also make sure your drivers are all up to date for the webcam, including but not exclusive to windows update itself.

[jade breach]

Does anyone know if there is a command you can add to the bot response that will put a hard return between lines in the chatbots return message?

[ionic kelp]

@jade breach

Like

This?

[jade breach]

Yes!

[ionic kelp]

It is not possible.

They're treated as new messages by twitch.

[strong kernel]

Twitch chat doesn't support line breaks.

[jade breach]

Ohhh got ya, so how do I make it send new mesages?

[ionic kelp]

On a sidenote you can use this method as a countdown within a message.

It automatically does it.

[jade breach]

Like one command but multiple responses

[ionic kelp]

Like I did.

Or that's how it should be done.

[jade breach]

So I have to make it a countdown?

[hidden tartan]

how do i use emote for custom command?

[ionic kelp]

No. I was just saying that as something unrelated.

[strong kernel]

@jade breach Our bot does not support multi-message responses.

@hidden tartan The bot must be subscribed to your channel to use your channel's emotes.

[jade breach]

@strong kernel Ohhh ok, got ya. Thought I'd ask. Thank you so much for the reply!

[ionic kelp]

Assuming they mean sub emotes that is.

[hidden tartan]

how can i do that?

gift sub to bot?

[strong kernel]

If you're not a Twitch Partner, yes, that's your only option for it to use your emotes.

[hidden tartan]

ok thanks!

and how about global emotes?

[strong kernel]

You just type them as if you were using them yourself, case sensitive.

[hidden tartan]

😁 okok

[ionic kelp]

@strong kernel as emotes are required to be typed as :name: would it still properly parse the :'s?

[strong kernel]

They're not, actually. Starting with : allows you to search for them, but the emote itself isn't actually surrounded with ::

[ionic kelp]

[rustic meadow]

So I'm using the custom chatbox widget. The one that blocks ! Commands. Works great. Just noticed something on my last stream though. The color of the username is set to match the color of the username in Twitch. Looks like for the most part it does it correctly. However, it does not look like it's doing turquoise (I think that's the color). It just leaves the username white. Known issue?

[strong kernel]

Sorry, what widget?

[rustic meadow]

https://github.com/StreamElements/widgets/tree/master/CustomChat
this one

[strong kernel]

Custom coded widgets, even those in our own Github repository, are ultimately your responsibility to get working, maintain, and edit as needed.

We cannot provide custom coding support.

[marble lark]

I can't seem to get donation alerts on stream

the donations have gone through but nothing is being read

follow alerts work

[round bramble]

@marble lark Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[marble lark]

it has been connected mr bot

[strong kernel]

!lazy

[round bramble]

I'm a bot, only here to send helpful messages because the helpers are lazy.

[strong kernel]

I don't see any tips in your revenue history.

How were you notified about your tips?

[marble lark]

nothing in rev history

but it did come through on paypal

[strong kernel]

Is it "pending" in PayPal?

[marble lark]

wait a minute

not even showing up in paypal

just email

[strong kernel]

Email?

[marble lark]

yes I recieved an email saying i was sent a tip

but nothing in paypal

[strong kernel]

Who or what was the email from?

We don't email to notify you of a tip.

[marble lark]

well his paypal emailed my paypal

[strong kernel]

Sounds like PayPal is holding the tip for verification, then, which means we don't get any data until they release it and send us a confirmation.

[marble lark]

okiedoke

so just wait?

[strong kernel]

Basically.

[marble lark]

thank you homie

just had to confirm my paypal email btw

im an idiot

[lilac geode]

Wondering if there is a user level for commands for VIP or if it goes from regular to mod only still?

[round bramble]

@lilac geode
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[modern forum]

hey everyone, i changed my twitch username recently and now my leaderboards are showing no data. can't seem to get it fixed

[wise grail]

The animation for the cheers has changed and I was wondering how to revert it back to the default with the cheers grouped together etc

I prefer the one on the left vs to the one of the right, I'm confused as to why the animations have changed :/

[gilded agate]

Is it possible to change the streamelements chat bot name?

I thought I could do it with the ground control app but still cant find an option

[ionic kelp]

@gilded agate https://discordapp.com/channels/141203863863558144/199460642975907840/626828714742644736

[gilded agate]

so I have to add a panel to my twitch page to get it to work as have all the other things happening?

once i've done that than how do I edit the bot??

as there are no options anywhere... do they just randomly appear out of the blue

!panels

[round bramble]

Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[gilded agate]

where do i change the bot name once done all the random requirements??

[wise grail]

@gilded agate I'm no SE hero person, you need to have a secondary Twitch account and name that secondary account per what you want with your bot, will need to copy that OATH code from streamelements gound control to your bot account to make it work

[nimble dune]

@gilded agate you can change in OBS.Live and in activity feed settings

[wise grail]

Is there anyone here able to help with regards to the change of cheer animations?

My post is above

[gilded agate]

thanks!! that is so hidden away with a bunch of random hurdles to jump through to just change the name. Already have a bot channel as transfering from streamlabs

[wise grail]

Was hoping you were around to help me with my question regarding the change of cheer animations, I don't know how to revert them back to the original, my post is above or I can just repeat it

[nimble dune]

@wise grail you can in editor back witch undo/ rendo

[wise grail]

@nimble dune Doesn't work, its default like that when I start a new alertbox

The whole animation has changed from a shark, to this circle thing. Its all changed in the last month, I don't want to have half and half, I like the original more than the new

[nimble dune]

@wise grail here is stock files you can download https://discordapp.com/channels/141203863863558144/199460642975907840/344061720974589962

[wise grail]

So these stock files are the origianls before they changed?

[nimble dune]

It is Default settings for alertboc

X

[wise grail]

Yeah, I can see them, I wonder why they changed 😦

They were so awesome before, the new one's dont do the justice imho

How do you apply these files though to streamelements? I'm confused sorry

[nimble dune]

You can add manualky add photo sound etc for cheer

[wise grail]

There are variations for each cheer, grey for under 99 bits, red for 2000 and so forth

[lament blade]

Is there a way to do a coin flip cmd? Any help would be great

[wise grail]

I may need a tutorial for that Dani

[nimble dune]

Or you create a new alertbox and it is alredy added default

[wise grail]

I'll expirement with this, just happy to have the originals back, thank you 🙂

[nimble dune]

Okay i can help or i am from mobile

[wise grail]

I'm going into streamelements now, just trying to figure it out via there, just such a shame I can't set it as default for ALL of streamelemtns rather than by overlay by overlay

[nimble dune]

If you add me premission for i can editor of your account i help or i am not home

[wise grail]

I'm just a bit iffy of people having access to streamelements, cause its connected to other accounts sorry

Although I appreciate your kindness

[nimble dune]

Oh okay

Thanks :D

Here is alertbox guide if you help @wise grail https://youtu.be/8LVRd2X4HvU

[zenith widget]

@lament blade ${random.pick 'heads' 'tails'}

[lament blade]

Thank you so much @zenith widget

[dry hare]

But @zenith widget I use a 2-headed coin

[modern forum]

still looking for a fix for my leaderboard not working after I changed my channel name. I uninstilled and reinstalled but still not updating. Any fix?

[dry hare]

@modern forum need your old name and new name

[modern forum]

old name was notcao and new name is boosack

[dry hare]

Give it a little bit. Someone will get to it shortly

[mild ridge]

Question. So I used a file I created for importing points then had it edited by someone but the points menus are blank so no past viewers including me are on the lists? So it was suggested me and the others need to join a live stream for the points to show up so is this correct?

[zenith widget]

@modern forum fixed

[modern forum]

awesome thanks

[zenith widget]

@mild ridge When you join a stream that uses our loyalty points, within 5-10 minutes you show up in the leaderboard with points.

I'm not sure I understand if you are the streamer or not.

[mild ridge]

I am I wanna copy my stream labs points and I imported the points from stream labs so it seems I need to stream to get the imported points to show up.

[zenith widget]

No

https://streamelements.com/dashboard/account/import?provider=ankhbot

You use this to import the points file.

But make sure first that the points are in this format: name,points,hours-in-minutes

[mild ridge]

I used a csv file.

[zenith widget]

this means, go into Google Docs, make a Sheets file, import the file there, remove the Rank column

and convert the watchtime hours from hours into minutes

export the file

import

[mild ridge]

My csv file had the info from slobs modifed but it doesn't wanna show up yet.

[zenith widget]

make sure first that the points are in this format: name,points,hours-in-minutes
this means, go into Google Docs, make a Sheets file, import the file there, remove the Rank column
and convert the watchtime hours from hours into minutes
export the file
import

[mild ridge]

That was done by orsuna and his change to my file made it say points imported.

[zenith widget]

Give me the file

The original file

unmodified one

[wise grail]

How do I apply the original stream element stock files to all of streamelements overlays and not just 1 by 1. Thank y ou

[zenith widget]

Click on the widget -> next to layers on the left side click on the 2 white papers with red dot to copy/duplicate the widget to the other overlays.

[wise grail]

I will, thank you Keizar 🙂

@zenith widget

[zenith widget]

👍

[proper prawn]

how do i make my stream more popular

[zenith widget]

This is a topic best researched via Google.

[proper prawn]

thanks

[simple nexus]

I'm from brazil, please help me!!! I starting stream, but my kb/s dropping "0". Why??

my upload is 50Mega

[zenith widget]

If the connection indicator drops to 0kb/s

then you most likely have internet issues

unplug your router for 5 to 10 minutes from the power cord

then plug it in

make sure your bitrate is not above 6000 as well

Use this: https://tl.net/forum/tech-support/478845-twitchtest-twitch-bandwidth-tester to see if you are having issues with connecting to the twitch servers

if all servers are bellow 100 quality

call your Internet Provider and explain in detail what you do

[simple nexus]

I put in 1500bitrate to test and still drops to 0

[zenith widget]

Did you do everything i said thus far?

[simple nexus]

yes, I did, I'm doing this for three days

but nothing to improve

Support came here, but it didn't improve

[zenith widget]

Did you turn off your router for 5 to 10 minutes from the power cord?

and did you call your internet provider?

[simple nexus]

yes, i did

I'll try to call support tomorrow again

[eternal crane]

can some one please help me set up my stream elements this is my first time using it

[simple nexus]

thanks for trying to help

[round bramble]

@eternal crane New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[wraith eagle]

Your stooped stream elements ruined my pc thanks

Stupid

[zenith widget]

Right, it would be nice, first of all, not to be rude and 2nd, to maybe explain what is the issue, so that maybe we can help fix it.

[wraith eagle]

Obs browser source is now not showing up and I can not uninstall obs live it says error every time ...

I lost all my stream sources / scenes ....

Just kinda ridiculous I’m sorry for being rude

[zenith widget]

If you uninstalled obs studio before uninstalling obs.live

then you need the main program in order to remove a plugin.

[wraith eagle]

I have obs installed again

And it still won’t remove

[zenith widget]

are you using the installer and are both still installed in the same location?

[zenith widget]

1. Either OBS Studio and OBS.Live are NOT in the same installation folder
2. Either OBS STudio is not installed any more
3. Something is blocking the uninstaller.

[wraith eagle]

How would I go about beginning to check I’m sorry

Not a pc geek tbh I’m fairly new

By geek I mean expert !

[zenith widget]

Any anti-virus or anti-malware is possible to block the uninstaller

you don't need to be an expert or geek to understand what i'm explaining here

https://obsproject.com/download

simply download the installer

and install obs studio

then run our uninstaller

Also OBS.Live(our plugin) is not updated for OBS Studio 24.0.1

[wraith eagle]

How would I run the uninstalled I’m sorry

[zenith widget]

Windows start menu -> control panel -> Programs -> fine OBS.Live nad use the uninstaller

or the same file you 'recorded'

[wraith eagle]

I did that and that’s the message I get that video I sent

[zenith widget]

Did you make sure you installed obs studio?

[wraith eagle]

Yes

Still says aborted

[lament blade]

hey guys, streamelements mobile app shows zero viewvers, and twitch 20+, any idea what is that?

[wraith eagle]

It isn’t showing obs live on actual obs anymore

Just in apps / programs and I want it off my pc

[zenith widget]

Then there are 2 things you can try:

1. Install OBS.Live plugin and then uninstall it again
2. Something like AVAST or other similar anti-virus or anti-malware program is blocking the uninstaller from completing and the uninstaller is aborting.

@wraith eagle ⤴

[wraith eagle]

I tried that please help meee aghhh

[zenith widget]

Which one?

Uninstalling your anti-virus programs?

or installing the plugin again and uninstalling it?

@wraith eagle Please don't post in multiple channels!

[wraith eagle]

Plugin

How do I uninstall antivirus programs

Idk I just want my thing back to how it was before downloading this

My only antivirus thing is windows defender

[zenith widget]

Then disable it

At this point i'm 99% sure you are not doing something right.

[wraith eagle]

You are rude thanks for that

I have done everything I searched YouTube videos so don’t assume please and show some respect

[zenith widget]

If I was rude, I would not be providing you with with ways to sort this out, that has worked for previous people who had the same issue.

and if I was rude, I would have removed your initial comment before providing help and give you a warning, but I didn't.

So either you are NOT installing OBS Studio in its default location and the you are not trying to install the plugin AGAIN just to make sure everything is installed properly

before trying to uninstall the plguin

You are just telling 1 thing - the uninstaller is aborted.

That doesn't tell me more then these 2 things that are a posibility:

1. OBS Studio is missing
2. an anti-virus or anti-malware is blocking the uninstaller

so far I know that you have Windows defender - disable that thing and try the uninstaller, but you have NOT provided me with information if you hjave obs studio installed

[wraith eagle]

I have obs in my files do you want a pic like I’m not dumb

And I turned off windows anti virus and still nothing soooooo

[zenith widget]

"i have obs in my files" - that doesn't tell me much, besides that maybe you are seeing left over folder after removing just obs studio.

[wraith eagle]

No I am opening it up and able to use it ...

[zenith widget]

Then what is the issue if you can use OBS studio atm?

Do you see this on top?

[wraith eagle]

I want the plugin gone and my browser source isn’t showing up now

No I don’t see that on top

I understand it’s not on obs anymore but the actual probgram set up won’t uninstall

[zenith widget]

do you have this?

[zenith widget]

Please open Control Panel

don't use that program list viewer

[zenith widget]

Now, click on that uninstall

[wraith eagle]

Like I said ....

[zenith widget]

Ok, so something along the lines of you removing obs.live and obs studio, has been borked.

Also OBS Studio's uninstaller has an option of removing saved profile and scene data.

If you've used that option, there is no way to get your old scenes back.

[wraith eagle]

I don’t care about old scenes just want it off sir

[zenith widget]

And if now in OBS Studio you don't see the "streamelements" option on top, then you don't have our plugin.

[wraith eagle]

So I can’t uninstall that it’s like a big or what

Bug

Seems legit

[zenith widget]

Something along the process of removing both, it got borked.

Nothing that we can do, but if you don't see the option in obs studio

then you are fine

[wraith eagle]

Lol thanks a lot so I can’t get browser source back either ?

[zenith widget]

if you've reinstalled obs studio

then everything should be back to normal

[wraith eagle]

Well it isn’t man I’ve done that about 100 times

[round bramble]

@wraith eagle For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[shut wigeon]

If I may.. I also had an issue with obs.live once, getting borked upon uninstalling Studio. When re-installing it in the exact same directory the issue fixed itself and I was able to correctly remove obs.live

If i may recommend, try using CCleaner to uninstall/remove the problematic installation. It's a rather powerful and easy to use tool that is well known, which also works more effective than Windows native uninstaller. Might help you get it fixed and then be able to start over with what you are trying to do 🙂

[wraith eagle]

thanks for trying to help but still no broswer source

[round bramble]

@wraith eagle For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[lament blade]

do the timers overlap each other? if so, is there a way to make sure timers are set off after each other?

[zenith widget]

@lament blade https://discordapp.com/channels/141203863863558144/199460642975907840/508911738528333849

[lament blade]

@zenith widget thx, going to check it out!

I do not get a picture if I want to stream on twitch

[zenith widget]

@lament blade https://www.youtube.com/watch?v=Zt_HVScA3Js

[idle apex]

Im having a problem with setting up a Dono goal widget, when I do it always fills it in from previous donations how do I reset it?

[round bramble]

@idle apex To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[slender ridge]

Hello guys i have a problem with Streamelements Tool to migrate from streamelements, and it doesnt work good

From Streamlabs to Streamelements *

[lament blade]

@slender ridge have in mind that the max. supported file size is 10mb and migrating assests (like big videos etc.) isnt also possible

[potent ibex]

what would be the correct variable for the channel or the second parameter in the command?

[lament blade]

@potent ibex for a custom command?

[potent ibex]

yes

subage command to be exact

[round bramble]

@potent ibex You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[potent ibex]

That doesn't help

[zenith widget]

https://docs.decapi.me/twitch?endpoint=subage%2F%3Achannel%2F%3Auser

[potent ibex]

That also doesn't answer the question

[zenith widget]

If you want a subage command, then use that

[potent ibex]

That was not the question I asked

[zenith widget]

${customapi.https://decapi.me/twitch/subage/:channel/:user}```

Be more specific then

[potent ibex]

Not sure how much more specific you want me to be

[zenith widget]

just going by what would be the correct variable for the channel or the second parameter in the command?

and then saying "subage command"

doesn't help us much to understand what you want to achieve here

[potent ibex]

I want a variable that looks at the second word in the command, or the channel. If the second word is not present, then use the channel

[zenith widget]

!command secondword

example command usage?

[potent ibex]

!command <touser> <argument|channel>; so third word, not second

[zenith widget]

${user} ${2|${channel}}

corrected it

[potent ibex]

works, thanks

I am trying to turn off the ping command; but it isn't working

[lament blade]

@potent ibex so turning off !ping in your chat commands in your dashboard isnt working?

[potent ibex]

yes

[lament blade]

@potent ibex have you tried reconnecting your bot to your chat?

[potent ibex]

just did, still isn't working

[lament blade]

@potent ibex you are using a custom name bot. Try closing your ground control / obs and reopen it so that the custom bot is "rejoining"

[potent ibex]

Didn't work

[lament blade]

@potent ibex I'm asking a staff about that problem, please be patient 🙂

[potent ibex]

[lament blade]

@potent ibex the problem is you have still your !ping enabled in your dashboard 😄

[potent ibex]

I have disabled it about 10 times now

it re-enables itself

[scarlet cove]

hello! i have 100 viewers and would like to use se.pay but the option isnt available. can someone DM me and we can see how to set it up?

[lament blade]

@scarlet cove Viewers from any country can send a tip through SE.Pay. Streamers must be over 18 years old and have a bank account under their name in one of the following countries: Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, United States. do you fullfit the requirements?

[scarlet cove]

I'm 22, from US, and have 100 followers

i hit exactly 100, so that's why the issue exists i assume

[tight harness]

I just followed and tried giving you the flag manually, try refreshing

[potent ibex]

...

[scarlet cove]

@tight harness thanks a bunch. so when i get a tip though se pay that will be when i set up my bank transfer info?

and also, i have my paypal link on my twitch stream, is there a "se.pay" link i should replace it with?

[potent ibex]

No, se.pay would be integrated on your tip page

Similarly how g2apay is integrated

[scarlet cove]

so the streamelements/ username/tip goes to my paypal, that actually goes through se.pay?

[potent ibex]

users will have an option to pay with paypal or se.pay

[scarlet cove]

and i'll have a reduced transaction fee and chargeback protection

[scarlet cove]

ok i think i understand, thank you all so much for your help! it's much appreciated

[potent ibex]

@lament blade Any news?

[tight harness]

We're asking the developers internally whether it is intended to be left on, as it is frequently used for diagnostic purposes

[potent ibex]

ok

If that is the case, then perhaps the toggle should be removed as to not mislead streamers?

[tight harness]

We'll see what they say and then go from there, will pass on the suggestion too

[tight harness]

It seems this is intended to be a staff command for diagnostic purposes and therefore is meant to be hidden, we aim to submit a patch for this in the coming days

[potent ibex]

looks like the temporary fix is to set it to broadcaster only

[tight harness]

Yeah I saw you did that, good idea for the time being

[potent ibex]

[jagged badge]

anyone know how i can lower the volume of my songs and not my in game and mic sound? ive got it on the lowest but its stil a bit to loud

[lament blade]

@jagged badge is the sound just for yourself too loud or for your viewers also?

[jagged badge]

both

[lament blade]

@jagged badge and you have reached the minimum in here? https://i.imgur.com/dPW0DWL.png

[jagged badge]

ive put it on the minimum on media share yes

still a bit to loud tho

[lament blade]

@jagged badge have you also tried lowering the sound of the youtube video playing?

[jagged badge]

ill try

makes no difference because im using the media share thing

[lament blade]

@jagged badge has your overlay its own mixer part in your obs?

[jagged badge]

i just used a browser overlay for media share

[lament blade]

@jagged badge could you maybe increase your voice so the media request is still the same volume but because of your higher volume its perfect ^^?

[jagged badge]

ive done it

well

ive made it quieter on stream but it still a bit loud for me

[lament blade]

@jagged badge you can lower the sound just for you in the audio mixer

@jagged badge of you windows

[jagged badge]

wheres that

i only want to lower the sound of the music not that ingame

[lament blade]

@jagged badge bottom right of you windows https://i.imgur.com/hboqF8A.png -> for me its "Lautstärkemixer öffnen"

[jagged badge]

no idea how to turn down just the music on media share though 😛

any idea why my microhpone isnt working in game but is on stream?

[lament blade]

@jagged badge turn down the volume of your obs

@jagged badge in your audio mixer

[jagged badge]

oh ye got it thanks

anyone know why my mic isnt picking up my voice in games but does on the obs?

[lament blade]

@jagged badge have you selected your mic. in your games?

[jagged badge]

there isnt a option for it

just says enable or disable

i enable it

[lament blade]

@jagged badge game issue, try googling this issue for the game, we can't do much about it

[elder sorrel]

Are you using Windows 10 @jagged badge ?

[jagged badge]

yes

i got 2 mics

one of my headset

one standing

[elder sorrel]

Not sure if you tried already: But did you already go to your Playback devices & choose your output & Input audio for your game after the windows 10 update?

[jagged badge]

nope how do i do that

oh its already set to the mic i want to use

dont know how to set it for the game tho

[elder sorrel]

Is it set to default or does it show your actual mic in use for the audio input?

If it shows your actual Mic for the input: I would have no idea at that point.

[jagged badge]

ye the actualy mic

googling around now

cant figurte it out

[elder sorrel]

What game?

[gentle imp]

did u disable the mic you don't want to use?

most likely the game is picking up the wrong one

[jagged badge]

ive disabled everything apart from my mic

[lament blade]

@jagged badge if you disabled everything try restart the game so it doesnt use the current, disabled one. If that doesnt work its a game issue

[jagged badge]

ive tryed

its not a in game issue becausei can hear them

[lament blade]

@jagged badge what game is it you have the issue with?

[jagged badge]

paladins

[lament blade]

crossplay/ placE ?

[jagged badge]

my mic works when im streaming, but its not working in game

i cant figure it out

obs picks up my mic

in game ovice doesnt

[lament blade]

@jagged badge https://steamcommunity.com/app/444090/discussions/2/1743355067080141161/ read that threat, it looks like its a general problem with paladins

@jagged badge "The only other thing I can think of is if you're on Windows 10. Go to Settings, Privacy, Microphone, and make sure it is set to Allow apps to access your microphone on. If it's off, it can block some things like Paladins, but not other things, for whatever reason. I got nothing else to contribute if that doesn't work."

[jagged badge]

thats from 2018 they fixed it

[lament blade]

@jagged badge have you also enabled the permissions of your mic to paladins?

[jagged badge]

yes it used to work

only since istarted streaming its stopped working

its like my mic is ignoring paladins

and only goes to obs

[lament blade]

@jagged badge I would contact the developers of paladins, its a common game issue as it looks like

[jagged badge]

they fixed that a while a go

its something to do with my setting its gotto be

[lament blade]

@jagged badge I'm clueless I'm sorry 😦

[jagged badge]

np thanks for trying

[gentle imp]

disabled and enabled it ingame?

[spring lake]

My stats page gives an error for quite a while now. Is there something I can do about this myself?

[lament blade]

@spring lake which error exacly?

[spring lake]

404

https://stats.streamelements.com/c/trui

[lament blade]

@spring lake have you changed your name in the past?

[spring lake]

Yes but like 2 years ago

[real escarp]

when was the last time you went to check your stats

[spring lake]

Ow yeah if I do https://stats.streamelements.com/c/trui22 I find my old stats from back in the day

[tight harness]

I can fix this 😃

[real escarp]

I got it

[spring lake]

I checked it quite a lot but if you keep seeing an error you give up quite fast 😛

[oblique steeple]

There will always be an error because it has to be changed by hand

[real escarp]

refresh @spring lake

[spring lake]

Yeah thank you guys!

[jagged badge]

anyone know why my mic isnt working in game voice but my obs is picking it up perfectly fine

[round bramble]

@jagged badge For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[gilded agate]

Is there a way to have the bot respond to a command woth a listed format? I would like to be able to type the command for commands and then show a list of each command and a small description on seperate lines..

..The way StreamLabs achieves it is by send each line as a new message.

[jade remnant]

you have !commands and that will give you a link for all the available commands on your channel.

nothing that does it for chat as far as i know

[gilded agate]

Ahh ok thanks. So this is a double ended question...
I have my own custom not assigned, when I don't have obs live or ground control open the bot reverts back to streamelements, to have the bot be allowed to send links off stream do I have to male streamelements a moderator to get around my protection? And of so is the streamelements twitch profile also a bot and not a person working at StreamLabs?

[versed heart]

Right, so I setup Streamlabs OBS after running some tests and it impacts my CPU a hell of a lot less than normal OBS, I add the streamelements overlay where I have my 100+ SFX already setup and... SLOBS doesn't play the sound. Normal OBS does but SLOBS doesn't... help plz?

[lament blade]

@versed heart SLOBS is blocking SE links as I know, that could be the issue.

[real escarp]

@gilded agate there is no way to have custom bot name without ground control or obs live

[versed heart]

Well that's dumb of SL

Then again, they compete with each other...

[real escarp]

aslo you want StreamElements bot to be mod in all cases

[gilded agate]

That s cool.. so do u .ale streamelements a channel mod for when I don't have them open?

[real escarp]

correct

[gilded agate]

Cool... and how do I so That? From the twitch dashboard or with streamelements?

[real escarp]

in chat /mod streamelements

[gilded agate]

Reprogramming my brain is hurting lol. Thanks for all the help!!!

Wow.. if course lol. Thank you!!!

And one last question..
When a non moderator clicks the link to see the list of commands, will they also see the moderator commands or is this because I'm logged in as myself and not a random follower?

[jagged badge]

anyone know why my in game voice isnt picking up my mic but its working in my livestream?

[lament blade]

@jagged badge you have asked this question multiple times in several channels. We aren't here to support game issues, you have to contact their discord or google the problem. Just writing again the same question where no one responses because he has also no idea is not helpful at all.

[jagged badge]

its not a game issue

[real escarp]

@gilded agate all commands are shown to all unless you hit the advance tab per command and check hide command from public pages

which is for custom commands

[lament blade]

@jagged badge but it isnt a SE issue

[jagged badge]

ok

[gilded agate]

Thanks again. So does that mean all the default mod commands info want them hidden I need to recreate them as custom ones.... maybe that would be a good feature to add to the default also

[real escarp]

you can show the mod commands they can not use them unless they are mod. functionality can not be replicated with custom commands such as !8ball

[gilded agate]

Ok cool cool!! Definitely need to add the hide from public list feature to the default commands

[jagged badge]

new problem

my ingame voice is working its just not getting picked up by obs

but its picking up my team mates

and obs only picks mine up if i use the obs keybind, not in the game bind

[jade remnant]

check that your mic is set in settings > audio
and its not muted or low in the mixer

are you using ptt in obs?

[jagged badge]

my team mates hear me in game when i use voice chat

but my obs isnt using my voice

[jade remnant]

im not talking about in game

[jagged badge]

my mic is on full

[jade remnant]

and have you checked what i said above?

[jagged badge]

whats ptt

[jade remnant]

push to talk

[jagged badge]

yes im using it

i have different binds for it

in my stream/obs is picks up my voice ifi use it, but if i use it in game it doesnt use my voice

[jade remnant]

then you need to press it for obs to pick it up

you have already said the resolution to your issue

[jagged badge]

hmm

i get it now

thanks

[halcyon meteor]

Hey having some issues with my alerts at the moment, alert seems to be cut off on obs live

image wise, seems cut.

[real escarp]

did you just set up your alert

in obs make sure the resolution is set to 1920x1080 for the alerts | right click >properties>change it from 800 x 600

[halcyon meteor]

Okey let me check that out

I currently stream at 1400x900

[real escarp]

in your overlay manager you can set the resolution

[halcyon meteor]

and that's my alert

oh I see

[real escarp]

yep change it in obs to 1400x900

then go to overlay manager and edit with "small pencil" this will let you change resolution of overlay green screen

[halcyon meteor]

is that correct?

[halcyon meteor]

ohh

[real escarp]

you can change the resolution here

its set to 1080 in your screen shot so unless you have your base(cavas) set in obs to 1920x1080 you will need to change both to match

[halcyon meteor]

Quick question I'm I able to screen share?

[real escarp]

if you DM me you can

[halcyon meteor]

Okey will do

@real escarp thanks for the help! Awesome support, we're good to go now Cheers

[tight harness]

[real escarp]

Please keep topics to one channel @low saffron

[low saffron]

i deleted the other one

[real escarp]

okay

[low saffron]

i thought it is not obs.live related

[real escarp]

which animation? is it a webm or gif

[low saffron]

webm

[real escarp]

I remember when you made that webm

[low saffron]

yeah, the same animation

[real escarp]

so are we talking follower alert or ?

[low saffron]

all the animations

it is basically the same one for the follow, i just changed the colors

I don't know what happened but before, the last frame of the video stayed on until another one follows and it triggers the animation again

[real escarp]

More than likely a bug on our end but you can manually add seconds to the Exit animation

[low saffron]

it still disappears

I remember this text wasn't showing before

[real escarp]

again more than likely it was a bug that has been fixed. the animations are suppose to animate out

[low saffron]

I see

Is there a way to prevent the disappearance at the end of the animation?

[real escarp]

you can only control how it disappears fade/bounce/none(just hide)

[low saffron]

that I know,
shroud and lirik use the same method where the animation doesnt disappear.

I hope there will be an option to enable/disable the disappearance

thank you anyway

[mild ridge]

If I import points and the numbers are wrong afterwards do I need to re import them to fix the numbers?

[tight harness]

Are they a multiplied amount of the right number?

[devout jewel]

Whenever I submit a image or gif for my follower notification it is randomly switched to left shark dancing

(No Variations are on)

[tight harness]

That is odd as we changed the default alert from the dancing shark to a new design some time ago. Do you know roughly when this alert box was created?

[devout jewel]

It is like a month old

And its only for the follower notification

(Randomly switched to it)

[tight harness]

Could you try making a new alert box, you don't need to delete the old one, just for testing purposes. And see what happens then when you try to change the alert

[devout jewel]

Yea it works when I make a new alert box

[tight harness]

Might be worth in that case to switch to the new alert box

[devout jewel]

Yea but I loose all my settings for every single notification on the alert box

And duplicating it also doesn't work either

[tight harness]

What are you wanting to change your follower notification to? I see the one already in place

[devout jewel]

The one that is already in place

[tight harness]

Am I alright to give it a test event?

[devout jewel]

Yep

[tight harness]

It must have been something inside the Custom CSS editor because I turned that off and it works just fine

[devout jewel]

Weird, but ill take it. Thanks!

[tight harness]

No problem

[proven compass]

can i merge overlays together?

aka a widget from one overlay

into my current one

[real escarp]

you can copy a widget to another one of your overlays

select the widget then hit this button

[proven compass]

ty

[halcyon meteor]

Hey having haha one small issue I have a total subscriber count label which is 1208 however when someone subs it goes to 1 then 2 etc.. until the sub train is over then it goes back to the normal sub count

quick example^

[tight harness]

I've messaged you in #dreamteam 👍

[mild ridge]

In the imported document the names points hours in minutes are right.

[dry hare]

no decimals in the csv anymore?

[mild ridge]

I guess we can try that cause I'm not sure how else to fix the points.

[kindred hill]

having an issue where i am using media request and when I click show on stream the music doubles up like there are two different sources

[real escarp]

if you have Media Request on multiple scenes you will need those browser sources disable when not visible

[broken knot]

Hey guys i have changed my name on twitch and now my streamelement bot is not working any ideas in how i can fix this?

[real escarp]

Part the bot and JOIN the bot

[broken knot]

how do you part the bot?

you mean unmod??

[real escarp]

dashboard PART channel https://streamelements.com/dashboard

then JOIN channel

make sure you log out of stream elements when you part it

[real escarp]

then log back in

[broken knot]

wow thanks man ive been struggling for days with that and tyou fixed fixed it in seconds

@real escarp you legend!#

[kindred hill]

is there a way to make all music the same volume? Im using media request and the volume seems to change with every song almost

[real escarp]

obs live or ground control?

[kindred hill]

obs live

[real escarp]

obs version is 24.0.1

you should be able to over change that browser source volume

[chilly epoch]

hey, ive been having a problem the chat bot in twitch, it doesnt auto type in commands that i have put in timers for? any help is appreciated

[real escarp]

try parting the bot and have the bot join the channel from SE dashboard, double check the chatlines and time for command as well

@chilly epoch whats your username

[chilly epoch]

devon1337 is my username

@real escarp all sorted, thanks for the help

[lament blade]

how can i change the bot name?

[round bramble]

@lament blade Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[lament blade]

Hi i have a question, so about media request window in obs is there like a way to launch it with keyboard symbol?

@lament blade you mean skipping a song? or let the window pop up with a keybind?

[lament blade]

to change song 🙂

thx!

[mild ridge]

If imported points don't show up then I need to re import or import a different csv file it seems.

[real escarp]

example

format

if it says fail then it never imported

[mild ridge]

but that format doesn't work in all apps

[real escarp]

your importing loyalty points?

[mild ridge]

trying to copy and paste my slobs points through csv

[real escarp]

the csv example i sent is how it needs to look with whole numbers

[mild ridge]

so then the format i sent you is wrong

[real escarp]

column 1 - username, column 2 - twitch ID(optional), column 3 - current points, column 4- all time points, column5-watchtime(optional)

even if its optional the column needs to be blank

[onyx igloo]

hey i have problem is any admin here ?

[mild ridge]

name,currentpoints,hours in minutes is the format I'm using

[real escarp]

would you like for me to adjust it and send it back once i know it will import?

[untold adder]

how do you do a time command that shows the time in your time zone so other people around the world can know

[elder sorrel]

Check the pinned messages @untold adder

[mild ridge]

The weird thing is it said it was imported but looks like it wasn't and the file I sent you is what either works not perfectly or not at all.

[elder sorrel]

Very first one.

[round bramble]

@fringe pond Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

If you would like help from the StreamElements support volunteers/staff please post your question in one of the helpdesk channels and someone will assist you as soon as they are available: #helpdesk-twitch | #helpdesk-youtube | #helpdesk-mobile | #helpdesk-selive Thank you for being patient.

[real escarp]

so your okay with the version you sent me and dont want me to attempt

[mild ridge]

well it looks right minus the info being separated

[buoyant belfry]

Hello!

I am willing to move from Streamlabs to StreamElements and I notice that streamelements has this thing where you can do most of your scenes online. Would this bring a big advantage to my stream? Like, would it take away a very big load off of my processor or anything like that? (I don't have a weak processor so neither option should be a problem).
I'm asking because it would be a bit weird for me to do some part of the UI on the web and some parts in the actual obs, since i would need to keep track of two separate things when I want to move stuff around (like my webcam capture and it's border all at once for example).

[potent ibex]

It really does depend. Do you use a lot of animated overlays?

[buoyant belfry]

Kinda

Not all scenes are equally animated but some are.

[potent ibex]

Keep in mind that when switching scenes, OBS will have to "rebuild" the browser source perse

[real escarp]

@mild ridge would you say column B needs to be empty and column c is current points and column d needs to be same as C and colum E would be hours???

[potent ibex]

Unless you use studio mode or leave the browser sources active over all your scenes

[buoyant belfry]

So what you are advising is to try and to everything in OBS if possible if my computer is beefy enough to handle it anyway, right?

[potent ibex]

Give it a try, they have an alerts importer. I don't suggest putting your webcam overlay in the cloud though.

[buoyant belfry]

I didn't even find a way to do it, but i see why you would raise concerns about that!

[potent ibex]

You can upload images

Anyway, give it a try, see how you go.

[buoyant belfry]

Yeah, I was just curious if it would be a huge difference in between to two options before spending time to focus on either of the two.

[potent ibex]

On CPU usage?

If you have all your sources setup to shutdown when not active when using streamlabs, the cpu usage will be quite similar.

[buoyant belfry]

Yes, but it's an i9, it shouldn't have many issues unless I want 10 x 4k videos all at once and other animated stuff and bla bla

[potent ibex]

Either you have multiple sources in the scene, or a single browser source. Keep in mind that if you want to move things in your scene, using online overlays makes it difficult and/or very frustrating at times.

[mild ridge]

I'd say column 1 is names column 2 is currentpoints column 3 is minutes watched @real escarp

[buoyant belfry]

Right! Thanks a ton for your time to help! Hoping that the switch from Streamlabs will allow me to have a better streaming experience with less random bugs and glitches!

[real escarp]

the SE format wants 5 columns to import correctly

[potent ibex]

I must admit the website seems to actually work. Almost like streamelements is focused on fixing things rather than monetizing them

[real escarp]

ill try yours on my browser now

maybe it will work in chrome like you have it

[mild ridge]

there's only 3 formats with slobs so i'm limited okay

yeah it will say success but not show anything so be careful

[low saffron]

@real escarp is there a page where I can find all StreamElements data injections, I am trying to do what I told you before using javascript :
logo > alert > vid (actual alert) > logo

[real escarp]

im going to now attempt with this format on mine

[mild ridge]

hmm id is same as name right but i don't know the all time points

[lucid night]

hmm just a quick question, i cant stream since the new update for obs live, there is a "video error" when i use hardware "nvenc", i should install the newest video drivers, but they are installed and everything else is fine

[lament blade]

@lucid night which error does pop up? Failed to initialize video. Your GPU may not be supported, or your graphics drivers may need to be updated. ?

[real escarp]

@low saffron https://github.com/StreamElements/widgets/blob/master/CustomCode.md

[lucid night]

@lament blade yeah sir

[lament blade]

@lucid night please upload the latest log of your obs

@lucid night OBS -> Help -> Log -> UPload current log

[lucid night]

okay ty

[pulsar sinew]

can anyone help

i started streaming a few days ago and i have this audio delay on my stream

the audio is 2 seconds or so behind the video

[low saffron]

@real escarp thank you, it was really difficult to control everything using js.
I hope you guys add an option to prevent disappearance.

[shut wigeon]

@pulsar sinew Could you be more specific? What kind of audio? Cam related, music or just the audio in general.

Make sure the box here in your audio output properties is unchecked.
https://i.imgur.com/IaNtrlJ.png

You can also play around with the advanced audio controller and change the offset value until it syncs up.

[pulsar sinew]

its the audio in general

imagine me shooting in game and you hear the shot 2 seconds later

[shut wigeon]

Gotcha, I've had that issue aswell. Check the solutions i posted.

[finite glacier]

I want to play music at the start of my stream. But I don’t want to be muted due to copyright. I have Spotify which I want to use. But I don’t know what music I can play that is not copy righted.

[shut wigeon]

Also, make sure to use the same audio device in games as you have set up in OBS.

[pulsar sinew]

okay, i will try

thank you very much

[shut wigeon]

@finite glacier Monstercat & NoCopyrightSound are two big ones you could look into.

Twitch also has their own music library of songs you can use freely on stream.

[finite glacier]

Is this on Spotify. The next question I have is some of the top name streamers that I watch have music play like Michael Jackson AC/DC etc how come they don’t get muted for copyright issues.

[shut wigeon]

You can find them both on Spotify, yes.

Music doesn't get muted while being live. It will however be muted in VOD's.

[finite glacier]

What is VOD’s

[shut wigeon]

Another way to say previous broadcast. Meaning past streams.

[finite glacier]

Will on vods I have seen a lot of stream video that I watch after they have gone off line and they have named artists playing in there steam and non of them have muted music

[narrow coyote]

These helpdesk channels are for support with StreamElements services. This is not related to StreamElements so if you would like to continue this conversation, please do so in #general-chat

[slender ridge]

Hello, in media request is option to make something like... If someone drop song X, another can drop it before that X song plays?

[lament blade]

possible to get a donation goal displayed on the stream?

I've tried looking, can't seem to find it.

[shut wigeon]

@lament blade https://i.imgur.com/LsOYeDD.png

Inside your overlay editor, go to widgets and scroll down a bit.