helpdesk-twitch

[tight harness]

@tawny bay Try setting the command from Online to Both in the settings. You've set the !raffle command to be VIP only and only usable once every 900 seconds but the !join command used to join the raffle is set to be accessible to everyone. Is that intentional?

[tawny bay]

Yes?

Plan: Allow VIP and mods to use !mraffle to cause a multiraffle for 500 points. Everyone can join it

Only during streams tho to prevent farming @tight harness

and we've tested online several times now. Still doesn't work

[tight harness]

Doesn't work if the mods use it either? Or just if the VIPs try it?

[tawny bay]

Mods work

VIP don't

As you see it right now*

[real escarp]

can you see them listed as VIP under user management?

[dark fiber]

👍 If I can get help with some stream stuff please messag eme

[round bramble]

@dark fiber Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[dark fiber]

trying to get set up with some overlays, and a follower notification add on

[tawny bay]

yes @real escarp

All tried

command setup correctly

[jade remnant]

@dark fiber go here https://streamelements.com/dashboard/themes and find an overlay you like then click create

[fast jetty]

Can you use StreamElements in Mixer too?

[elder sorrel]

Currently no.

No ETA.

[dry hare]

Upvote it on the ideas board

!ideas

[round bramble]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[tawny bay]

Any reason VIP can't proc !raffle or !mraffle

[wanton mango]

Works for me

[real escarp]

@wanton mango which twitch chat was that

[winged sundial]

Hey there guys. I have a question. I added the Kappagen button to my streamdeck but every time I click it, it gives me ⚠ sign. I got OBS open, anyone know what's going on?

[real escarp]

^ where did you get the button from??

[winged sundial]

From the streamdeck streamelements intergration

[real escarp]

obslive buttons okay

[winged sundial]

yes

[tawny bay]

Cool works for you. Doesn't effect my problem of being setup theoretically correct

[real escarp]

vicky is obs on the same computer as stream deck

[winged sundial]

yes that is correct

and the Kappagen widget is within my browser source

[real escarp]

can you logout of the streamelements plugin and log back in

then restart obslive

[winged sundial]

log out the plugin?

[real escarp]

@tawny bay we are trying something

Obs live at the top where it says Stream Elements

click and log out

[winged sundial]

ok I just did, still the same

[tawny bay]

ok

[wanton mango]

settings, because friendly told me to

[real escarp]

@tawny bay try to copy @wanton mango command exactly

then wait 2mins before having a vip try it

[tawny bay]

fine

[real escarp]

I understand your frustration, we are just trying to rule out all the variables

[slim schooner]

I want to change my URL Link from joaopma to andersonsilvadocs, does anyone help me?

[tawny bay]

Problem is finding someone quickly. Stream in 45mins. Hitting partnership goal for a game

[real escarp]

you can vip me

here i come

whats your twitch

[tawny bay]

Same name. Linked in profile

[wanton mango]

@slim schooner To change your Twitch username: https://www.twitch.tv/settings/profile

[slim schooner]

@wanton mango yeah, I did it. I want to change in streamelements

[wanton mango]

Ah, then you need a SE staff member to hook up your old name to your new name

One of them will see this and let you know

[slim schooner]

ok, thanks bro

[winged sundial]

?

[real escarp]

^ vicky is it okay to DM you

[winged sundial]

yes

Thank you so much for the help and making it work

[formal plaza]

hi guys, apart from the !redeem {command} is there a way for me to add sound commands like !hi etc?

[tight harness]

People could redeem from the store page directly, that's the alternative

[azure wadi]

I need help for streamelements obs

[jade remnant]

do you mean obs.live?

[azure wadi]

yes

[solemn crater]

I'm trying to add Variations to my alerts, and for some reason after making 2 variations, any new variation made doesn't let me save.

[jade remnant]

try refreshing the webpage

[solemn crater]

I've done that about 5 times now. Even exited out and logged out

[jade remnant]

do you get a message as to why it wont save?

[elder sorrel]

Also what Web Browser you're using, Drewlinskii?

[solemn crater]

No message as to why it doesn't save.

I'm on Firefox

Same happens on Chrome

[elder sorrel]

Do you have hardware acceleration active on Chrome? If you do. Try removing that. As well if you have a blocker like uBlock that may be preventing you from saving stuff in SE.

[solemn crater]

Turned all of that off and it still doesn't want to save

Is it okay for me to link an unlisted youtube video with the issue I'm having?

[wanton mango]

@formal plaza If you want the command to be !hi instead of !redeem hi, you can make a !hi command and give it a response of $(redeem hi), which will make it a shortcut to redeeming that sfx

[sick sentinel]

When someone gifts a sub, instead of it having "[sender]" be replaced by the name, it just shows "[sender]"

[jade remnant]

use { not [

[solemn crater]

Issue I'm having with saving alert variations https://youtu.be/tk2Bv2TMDPs

[jade remnant]

click add new and try that, not duplicate

[solemn crater]

Not even that worked

[round bramble]

@solemn crater Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[jade remnant]

pm me the link

[fiery grove]

Hi guys how do you grab the overlay link into OBS ?

[round bramble]

@fiery grove To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[elder sorrel]

You mean no Audio when you get Follow, Sub, Tip, etc etc?

[ruby berry]

on obs I see my game just fine but on the twitch app its only a black screen.

[jade remnant]

are you on a laptop?

[ruby berry]

yes

[jade remnant]

If you're using a laptop and get a black screen with a capture source, check the guide for laptop troubleshooting here: https://obsproject.com/wiki/Laptop-Troubleshooting

[limpid cedar]

Do we have to add a specific line of code for it to read our custom image if we have custom css and html ?

[jade remnant]

if you have a custom widget then yes

[wanton mango]

When you enable the custom css option for the inbuilt widgets the demo code will give you an example of how to reference the image

[atomic tiger]

So my overlays are not loading in SLOBS, it's either a completely black screen, or if I force a refresh it's a completely white screen

[tulip delta]

Does anyone happen to know how to have the Streamelements bot whisper another bot when a specific !command is used? When entering a custom command, I see there's a Whisper option, but I can't choose a specific user, so I assume it just whispers whoever entered the command.

[mint atlas]

My alerts (eg. host alerts) not working when I go live on Twitch. When I test the Alert overlay in streamlabs I can see the alert in OBS Studio, but when I go live on Twitch and recive a host on my channel the alert box don´t show up. What have I missed??

[mental sorrel]

I have an issue with the sub list, the scrolling version, I have it set to 100 bu tonly 2/6 show up, am i doing something worng

[alpine basalt]

Yesterday my alerts stopped working when I haven't changed anything. Today they are only showing visually but no audio, and I still hadn't changed anything.

[wanton mango]

@tulip delta it whispers the response to the sender, yes. There isn't a way to whisper a specific person, the /w command is disabled, probably for good reason otherwise anyone could have the bot anonymously whisper anything to random people. Easy to abuse.

[balmy hound]

I created a blank overlay and imported an mp4 that I am trying to loop as a background. But when it goes to loop, there is a very noticeable quick pause before it loops. I tried with two different mp4s. Any advice?

[swift wave]

My alert box isn't working when I'm live. When I emulate an event in StreamElements, it shows up. I'm not sure what the issue is. I only just started streaming and using OBS/ StreamElements.

[plain solstice]

Is it possible to have 2 different currencies for stream elements in chat?

[dry hare]

@balmy hound best option is to use the mp4 locally in OBS as a media source

A locally looped file works better because the browser takes a second to reload the file

Whereas a local file is loading without a browser

[wide yew]

is the media share widget missing?

[narrow thunder]

I can't connect my payment method to streamelements.

If y'all can help me

https://gyazo.com/62a993127c0795f2222df15277c1d544

[round bramble]

@rustic parrot If you would like help from the StreamElements support volunteers/staff please post your question in one of the helpdesk channels and someone will assist you as soon as they are available: #helpdesk-twitch | #helpdesk-youtube | #helpdesk-mobile | #helpdesk-selive Thank you for being patient.

[dusk galleon]

hey i have media request on but it doesn't show up, i can't find a way to make it show or work can someone help me please?

[thorny prairie]

@dusk galleon you'll want to configure the viewer request settings and then make sure you've added the media request widget to your overlay. Check out this guide to get set up: https://www.youtube.com/watch?v=17eUkoZ6eIs

[small haven]

Hi does streamelements's alerts not work with SLOBS?

[jade remnant]

slobs try and block/restrict SE as they are competitors
so it doesnt always work

[small haven]

I see. Thanks for the info

so muxy is the only other option?

[serene granite]

OBS.Live + StreamElements alerts is your best bet

[small haven]

I see. Thank you. But I prefer slobs more. Just more accustomed to it

[young mirage]

Hey guys, Can anyone teach me how to add Subscribe to the ElementsStream store?

[pallid horizon]

how to changebot name

[round bramble]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[lucid marsh]

Hello ! I have a little trouble with streamelements and obs. I created an online layout in streamelements and I imported it into OBS. This one contains video alerts with .mp4 files: the problem is that these alerts work well when I simulate them in chrome (online) but on obs only the text is displayed (and therefore not the video). How to settle this? PS: I have linux: 🙂

[leaden blaze]

I have a pretty weird thing occuring atm with stream elements alerts,On obs and browser i get sound but on the stream there is no sound.The image displays correctly(gif) on obs browser and stream

[lucid marsh]

@leaden blaze is the desktop sound activated in

obs?

[leaden blaze]

@lucid marsh Yeah it is

[lucid marsh]

@leaden blaze have you test the sound witch another sofware?

[leaden blaze]

@lucid marsh you mean another recording software? like slobs or the sound file that isnt heard on stream

[lucid marsh]

@leaden blaze try to read another sound file in another software (like vlc) and see if the sound is readed on your stream

[leaden blaze]

@lucid marsh will do,btw i used to have a similar problem to yours with video files so i just turned them into gifs(hope it helps)

[lucid marsh]

@leaden blaze gifs dont have sound that's the problem 🙂

[leaden blaze]

I have seperated the audio from the vid before converting and added it in seperately in the overlay @lucid marsh

[pine raptor]

hey all, hope this is the right place. I am trying to add a new background to an overlay...I click Insert Image, Set Image, Select Files, Choose a pic and click upload...nothing happens?

this is where i click Upload

[elder sorrel]

What is the File Size of that + What Browser are you using

[pine raptor]

MS Edge

[elder sorrel]

Try Chrome instead.

[lucid marsh]

omfg

[elder sorrel]

[jade remnant]

😱

[loud lake]

My alerts and overlays are not working anymore??

[pine raptor]

is there a known problem with this in Edge?

[elder sorrel]

Chrome is most superior to use with the SE Website.

[loud lake]

im using chrome, cant even pull up my overlay it wont load =/

keeps beach balling

[elder sorrel]

Working fine for me

Unless you have a blocker like uBlock preventing it from loading or the Internet connection is being mean

[young mirage]

Can anyone teach me how to add Subscribe to the ElementsStream store?

[loud lake]

no adblocker and it was working fine up until now since ive launched it, its like my files have corrupted?

All the audio is there but no alerts, wont let me edit the thing either... took quite a bit of setting up I really hope it is not corrupted.

Suddenly loading again now. Was a bug in the website.

[lucid marsh]

@pine raptor do you clic the top upload buton or the bottom?

[noble tiger]

hi, i am wondering, how do i set commands for stream elements

[jade remnant]

@noble tiger https://streamelements.com/dashboard/bot/commands/custom

@young mirage https://www.youtube.com/watch?v=BXGMjHqwVFE&t=178s
tutorial here for store

[lament blade]

Heya, I got problem on my Media Request on OBS is blank

why is that?

i tried many times requesting it but it doesnt load

fixed

I refreshed it again and it worked

thanks, love ya stream elements

[lean basalt]

Hi I need help... I'm working on my Overlay and for some reason I have no option to change text font in Editor... what am I doing wrong?

[winter cradle]

@lean basalt when selecting the text box, you do not have this tab?

[lean basalt]

oh I found the reason there is some sort of bug I guess 😄 If I have layers open it is not possible to scroll all the way up in the sidemenu

So I was not able to see it

[winter cradle]

Please try to refresh the page with ctrl+F5 and tell me if the issue persists

[serene granite]

@lean basalt just save before you refresh

[lean basalt]

refresh didn't really change anything

[serene granite]

what browser are you using?

[lean basalt]

google chrome

[hasty pawn]

Is there a way to get an alert for a continued gifted sub

[little otter]

is there a way to get a free bot on twitch and youtube with streamelements

[wraith vigil]

i got a question regarding Media request on streamelements via twitch am i in the right section ?

[elder sorrel]

@little otter Yes. You just have to go to your Streamelements Dashboard for both Twitch & YouTube & see on the right side of the dashboard to click 'Join Bot'.

[little otter]

ok thx

[elder sorrel]

No problem. Additional Steps will popup for YouTube setting up the bot.

As Twitch you just need to click 'Join Bot' & then in your Twitch Chat enter /mod streamelements

[little otter]

and can you get customize it?

[elder sorrel]

@hasty pawn I don't think so if specifically for continuing a gifted sub. That would be just considered resubbing I believe.

@wraith vigil Depends. Are you using Media Request in the Web Browser or OBS.Live?

@little otter Such as a Custom Bot Name?

[little otter]

yes

[wraith vigil]

its in the overlay and people using it on twitch with !sr commands

[elder sorrel]

On Twitch yes. YouTube no.

[little otter]

and how

[wraith vigil]

i am watching it tru obs

[round bramble]

@little otter Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[little otter]

is that al for me?

[wraith vigil]

but the problem i have is on twitch 🙂

[elder sorrel]

What's the question @wraith vigil

[wraith vigil]

like someone does !sr > song link and its showing ***

and then saying could not add song: The requested song does not meet the minimum amount of views

its ok for the bot to say well this song has to less views blabla

but i would like to see what he tried to link... instead of the ***

[elder sorrel]

You'll have to go to your Twitch Settings to disable block hyperlinks.

That's a Twitch setting.

[wraith vigil]

but then people can use links in chat ?

[elder sorrel]

Go here: https://www.twitch.tv/dashboard/settings/moderation and toggle the "block hyperlinks"

[wraith vigil]

can it not block links in normal chat and not block via the SR ?

[elder sorrel]

You can by whitelisting / black listing stuff with our bot.

[tardy phoenix]

hi, why when i hit the button start streaming it launches a window that says youtube stream and dont appear nothing inside, normally it appears a button that says go live on yt and i normally click on it and the stream starts, but today it doesnt load the page

[elder sorrel]

Are you trying to stream on YouTube or on Twitch?

[tardy phoenix]

twitch

[wraith vigil]

how do i need to whitelist it .. if it shows as *** 😛

[tardy phoenix]

but its always the same

[elder sorrel]

You prob have your Streaming Platform set to YouTube if it's showing up that way. @tardy phoenix

Go to OBS Settings -> Stream -> Does it show Twitch?

[tardy phoenix]

yes it does

[elder sorrel]

Are you using OBS.Live?

[tardy phoenix]

and i connected my twitch account

yes

[elder sorrel]

Do you have a YouTube Account? As you may be logged in OBS.Live via YouTube causing that. As you can sign out of OBS.Live & sign back in with your Twitch Account.

[tardy phoenix]

ok

let me try

to sing out from the webpage

[elder sorrel]

@wraith vigil After you disable 'block hyperlinks': The URL will show in chat.

[tardy phoenix]

in the website im logged with twitch

[wraith vigil]

yes but it can not be show streamer only...

and not the viewers ?

like with deleted messages..

i can click it to see what is under it

to see if the bot did a good job,,

i cannot do that with links ?

[elder sorrel]

In OBS.Studio @tardy phoenix Click on 'Streamelements' -> Drop down will occur -> Click Log out

[tardy phoenix]

where is that option on obs?

i dont find it

[little otter]

it dont work

i can do that

[tardy phoenix]

ok

let me try

[little otter]

ok

what

[elder sorrel]

My responses are going to be delayed at the moment.

[little otter]

i made an account

[elder sorrel]

At my day job currently needs my attention.

[pine raptor]

@elder sorrel Thanks for the info...chrome did the job when uploading pics etc

[little otter]

i ask it at google

[elder sorrel]

@little otter What's going on now?

[tardy phoenix]

ok

[wraith vigil]

@elder sorrel about whitelisting

[tardy phoenix]

finally it worked

thanks

[wraith vigil]

can i whitelist everything on youtube with 1 link ?

like http://youtube.com/ and whatever is behind it ?

and where do i whitelist?

[elder sorrel]

Right. That would be all you need.

https://streamelements.com/dashboard/bot/filters

Go to Link Protection to add the YouTube URL, press enter & save.

[wraith vigil]

alright sweet thank u so hyperling off on twitch and then that on streamelements

so it will only allow youtube and no other links right ??

[elder sorrel]

Right. As link protection states when enabled "Removes messages containing links that are not whitelisted"

[wraith vigil]

alrighty just making sure xd thx

[elder sorrel]

No problem

[wraith vigil]

is regulars considerd Followers ?

[wanton mango]

You add regulars manually, so you can check if they're following or not beforehand

[bronze wasp]

Hellooo D: since yesterday it doesnt show me my activitys anymore >: https://i.gyazo.com/db846238f0adfddc13dab04c44842341.png

[wraith vigil]

no i meant if i do the anti spam thing

for caps links or what not i can exclude vips subscribers or regulars.

or no one

[thorny prairie]

@bronze wasp can you go to File-> Settings -> Stream and make sure your Twitch account is connected?

[wraith vigil]

is regulars then considered followers ? 😄

[bronze wasp]

@thorny prairie ty, it was.. but i disconnected it and reconnected it and it worked! yay lol ty

[thorny prairie]

Yay, happy to help 🙂

[hallow mulch]

im recording in streamlabs to listen to what i sound like b4 i go live idk where the stuff goes

@tawny pivot @proud pumice ^^^^

[jade remnant]

1. dont ping random people
2. this is stream elements, if you are using streamlabs then ask them

[jovial holly]

Alerts not working rn?

[serene granite]

@jovial holly should be good, try to refresh your browser source cache

[jovial holly]

ty

[distant pumice]

help me pelase

[hallow mulch]

i mean its not random it says they SE members i was assuming they r the mains....

[distant pumice]

i did a custom sub alert test and accidentally made it test it 300 times

how do i stop

[hallow mulch]

and that still dont help me.....

[serene granite]

@distant pumice refresh the browser source

[distant pumice]

thank you

[jade remnant]

of course not, because you havent asked in their server

[hallow mulch]

stream elements....

[jade remnant]

ok, so whats your question? what are you trying to achieve?

[vapid plume]

Is threre a way to create a queue for my stream?

[distant pumice]

for sub alerts, is there a way to test it with a custom username?

[hallow mulch]

im recording in streamelemnts to listen to what i sound like b4 i go live idk where the stuff goes

[jade remnant]

where did you set it in the settings?

[hallow mulch]

im recording in streamelemnts to listen to what i sound like b4 i go live idk where the stuff goes

[jade remnant]

check settings > recording

[distant pumice]

can you test an alert with a custom name

[jade remnant]

no, its only messages and amounts

[hallow mulch]

where....

[hallow mulch]

ight this where im at y cant i watch the video

[jade remnant]

either you dont have vlc installed or .flv isnt assigned to play on anything

if you right click the file and select properties what does it say the file type is?

[hallow mulch]

flv file i download flv real quicl

[distant pumice]

how would i center the recent follows, tips, and subs in those boxes?

different usernames are in different spots

[elder sorrel]

You can click on each one & use the arrow keys to align it to your liking.

[distant pumice]

i did that but the names move its position

ill just make it scroll i guess

[wanton mango]

Is it a label widget?

First align the widget to the box vertically, then make sure the width of it is equal to the box, and make sure the text align set to center

[jade remnant]

bottom right corner there is a box, click that and you can resize it, or use the left panel

[sharp narwhal]

hello

[round bramble]

@sharp narwhal Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[lilac sage]

where i find my alert box

or the link for it

and why if im testing a alert online , the alert dont popping off at streamlabs obs or is this normal

[round bramble]

@lilac sage You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[dry flame]

how to I unban someone from songrequest

[lilac sage]

any supp here ß??

[strong kernel]

@lilac sage https://www.youtube.com/watch?v=8LVRd2X4HvU

[dry flame]

did you miss my message or are you looking into it

[strong kernel]

@dry flame There's no function to do it yourself. Please let me know the username of the person you want to unban.

[dry flame]

jelliepoo

is that function coming?

[strong kernel]

You're all set. And unfortunately I cannot provide an ETA for that.

[dry flame]

at least t,hey're working on it

and thanks 🙂

[lilac sage]

stream elemtns down

stream elements is down ?????????

[dry flame]

yeah look slike it

[simple island]

Well, that sucks. I was thinking it was something on my end, but everything else seems fine.

[dry flame]

yeah no stream elements is havving an oopsie xD

[lilac sage]

so i can do homework if streamlabs is offline

[dry flame]

elements*

[jade remnant]

*elements

[lilac sage]

all the same

[jade remnant]

no, its really not

[dry flame]

banned

xd

[lilac sage]

isnt same company ?

[dry flame]

no?

[lilac sage]

names sounds so simmilar

[jade remnant]

no, like you was told in general, this is stream elements, you are using slobs which is stream LABS

[lilac sage]

but u can connect stream labs obs and stream elemnts right

and use both

[jade remnant]

1. it doesnt matter
2. with some difficulty as SL is a competitor they try and block aspects of SE

[strong kernel]

We're aware of issues with logging in and accessing your account and we're currently investigating. We'll provide updates as soon as we can.

[opaque mesa]

Invalid authorization code

whats going on here, it logged me out and wont log back in

[strong kernel]

Look directly above your messages.

[woeful wave]

literally read up one message?

[opaque mesa]

ok thanks

[lilac sage]

laughing

[devout sorrel]

Good to know, because i cannot use my streamelements now for the music 😦

When i am streaming right now.

[woeful wave]

refresh, it looks to be up

[devout sorrel]

Yes indeed its working again Thank you

[dry flame]

songrequest is having issues still

or maybe ground control in general

I'll try a reboot

[analog hawk]

Alerts down again?

it seemed delayed for me and now it doesnt alert anything anymore, this is been happening a lot lately 😦

[strong kernel]

-We're aware of issues with logging in and accessing your account and we're currently investigating. We'll provide updates as soon as we can.

[strong kernel]

The service issues have been resolved. Thank you for your patience. If you continue to experience issues, please don't hesitate to reach out.

Please note that giveaway functionality has been disabled at this time while we continue to investigate. We will provide an update as soon as it is active again.

[earnest lintel]

Hello I am being told to contact support to finalize bank details for setting up SE pay

[round bramble]

@earnest lintel Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[wide yew]

how do i add the media share/request section to the left nav?

i don't see it in widgets

[strong kernel]

Take a screenshot of your page please.

Media request is not available for YouTube. Please also note that this is the Twitch helpdesk channel.

[wide yew]

sry how do i switch it back to twitch?

i didnt mean to connect it to yt

[strong kernel]

The channel dropdown in the top left, if your channels are connected.

If not, you'll need to log out and log in with the correct channel.

[wide yew]

ty

[upper steeple]

no one in my chat can request songs, only myself and mods can after everything got fixed

[untold pollen]

^ i have the same issue

^ same

[jade remnant]

Please note that giveaway functionality has been disabled at this time while we continue to investigate. We will provide an update as soon as it is active again.```

and none of that in here,
thank you

[untold pollen]

where's the best place to reach out

[jade remnant]

about?

[untold pollen]

about the issue of not being able to do song requests

[jade remnant]

please read my message

🤦

[untold pollen]

you said "please don't hesitate to reach out" but you didn't say where.. ;0

im not trying to do giveaways

im trynna do song requests

[jade remnant]

are you in the helpdesk?

awesome

[untold pollen]

ok well we're reaching out

[primal escarp]

song request arent working for regular viewers only mods, please help

[proud pumice]

@primal escarp doesnt look you're live, where is it not responding?

[primal escarp]

im modding for Praefex

wont work in his chat

[verbal pier]

same sr only works for mods atm in my friends stream

and commands are super slow lol

[strong kernel]

We're currently investigating the issue with the media request.

[verbal pier]

ok

[oak cliff]

So for some reason OBS is NOT working when I play the game but has no issue in the main menu or pausing the game ?

[jade remnant]

im confused, is something not supposed to be working

[cinder olive]

@strong kernel mind if I shoot you a quick DM?

[narrow thunder]

@oak cliff come to private call I can try and help you

I'm not a mod or anything

but if ya need help send me a message via dm

[oak cliff]

new to discord, how to dm works in here

[narrow thunder]

here I'll call you

[green glacier]

I am using stream elements and it changed (or I did by mistake) my OBS to where I have two boxes instead of one...one of them is preview how do I go back to one box only

[jade remnant]

press "studio mode" under "start streaming"

[green glacier]

then it goes to like 50 boxes

like 50 layers of the same thing one over the other

[jade remnant]

can you screenshot what you see

[green glacier]

this is a brand new computer not sure how to screen shot

[mystic pumice]

I am having issues with the giveaway part on the dashboard

[round bramble]

@green glacier https://www.take-a-screenshot.org

[jade remnant]

is it that people cant use it @mystic pumice

[mystic pumice]

yes

[jade remnant]

-We're aware of issues with non-mods being unable to use default commands and we're currently investigating. We'll provide updates as soon as we can.

[green glacier]

I made a print screen but when I try to paste it discord crashes

[mystic pumice]

this is a new issue?

[jade remnant]

yes

[mystic pumice]

ok

[strong kernel]

This is unrelated. Please note that giveaway functionality has been disabled at this time while we continue to investigate. We will provide an update as soon as it is active again.

[tough oriole]

How do I take off viewer count on obs.live

[strong kernel]

Hamburger menu in the top left of the activity feed.

Please keep OBS.Live questions in #helpdesk-selive

@tough oriole

[daring galleon]

Hi, I am having trouble with my viewers buying tickets for a giveaway. It was working all week and now today they can't purchase them. When they enter the command, it goes through in chat, what can but then you go check the tickets and the people who entered and nothing changed. what can I do?

[strong kernel]

Giveaway functionality has been disabled at this time while we continue to investigate ongoing issues. We will provide an update as soon as it is active again.

[narrow thunder]

I can't connect my payment method to streamelements.
If y'all can help me
https://gyazo.com/62a993127c0795f2222df15277c1d544

I connected it once

and accidentally unlinked it

and it won't let me link it back again

[paper raven]

Anyone having 0 kb/s issues streaming from LA? It's been intermittent these past few weeks, and I'm keeping my streaming stats the same

[strong kernel]

@tough oriole You have already been answered here, above. Please do not keep asking in other channels.

[narrow thunder]

@strong kernel who should I contact for this issue, the site told me to come here but I haven't gotten a response for a few days now

[daring galleon]

@strong kernel thanks

[strong kernel]

@narrow thunder Try again and make sure the form is not autofilled.

[narrow thunder]

mhmm

still doesn't work @strong kernel

I've tried everything

different browser

logged out and in

filled it out again and again

I don't know what to do

I'm an idiot

pardon me

[strong kernel]

[narrow thunder]

I was entering

my

fucking

yahoo

adress

instead

of my gmail

I give up at life

I'm gonna commit sudoku peace

[strong kernel]

https://www.websudoku.com/

[narrow thunder]

yes please

[strong kernel]

The issue with default bot commands not responding has been resolved. Thank you for your patience. If you continue to experience issues, please don't hesitate to reach out.

[oak cliff]

game capture sometimes work, but most of the time is not

[strong kernel]

Are you running OBS as an administrator?

[oak cliff]

no

[strong kernel]

Please do so.

[oak cliff]

ok

nothing change

same issue

[round bramble]

@oak cliff For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[daring galleon]

where can I check for when the giveaways are working again?

[strong kernel]

We will let people know when it is.

[daring galleon]

awesome! thanks again

[rare wasp]

So I requested for the streamelements merch last night, then I got another button today, does that mean I have been declined? If so, what do I need to do to get approved for streamelements merch?

[strong kernel]

Emails will be sent out when we are ready to provide more information.

[rare wasp]

Ahhh, alright 🙂 Will be waiting until then 😄

[daring swallow]

quick question, for the time until variable... $(time.until 2018-12-25T05:00:00Z) , what exactly is T05 for instance?

is it timezone?

[strong kernel]

T separates the time from the date. That's 5:00 AM. Z represents UTC, I believe.

[daring swallow]

got it, thanks!!

[spring mango]

giveaway entries with tickets are completely not working right now

points not taken at all

had to restart my giveaway and it still didnt work

[strong kernel]

Giveaway functionality has been disabled at this time while we continue to investigate ongoing issues. We will provide an update as soon as it is active again.

[azure briar]

Message on loyalty doesnt work.

My friend just redeemed it and the alert didnt show up

[strong kernel]

Did you add a Store redemption widget to your overlay?

[azure briar]

I dont think so

What i do next?

[strong kernel]

Put that overlay in OBS.

[azure briar]

How

[round bramble]

@azure briar To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

hello

the bot is broken

and the web dont updat

[round bramble]

@lament blade Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[lament blade]

( for the giveaways )

[strong kernel]

@lament blade Giveaway functionality has been disabled at this time while we continue to investigate ongoing issues. We will provide an update as soon as it is active again.

[lament blade]

no problem!

[dark moat]

I am having an issue where SR cannot be used by non-mods

[strong kernel]

@dark moat You set it to only work for Regulars or higher. Regulars are a manually set role above subscribers.

[dark moat]

@strong kernel thanks a bunch!

❤

[stable ferry]

Hey there! I am trying to setup my recent subscriber, donation, and follower alert as a widget to be displayed on my Intermission screen but it ends up duplicating the names twice, any reason why that might be or any fixes?

[strong kernel]

@stable ferry Can you save your overlay so I can look at it please?

Or wait. You haven't put this graphic into your overlay, have you?

[stable ferry]

What do you mean by that? I'm suppose to actually upload this to Stream Elements?

[strong kernel]

You have a single overlay with an alertbox and a latest follower widget in it.

If you've added that to OBS twice, of course you'll see two instances of it.

[smoky vault]

How can I make an alert gif larger for a custom alert? Is there a scale option somewhere that I am missing? Ideally just want to scale up the gif image.

I tried exporting it as a larger gif, but it retains the same scale

[strong kernel]

Change the display option between one of the three icons in the alert settings.

[smoky vault]

The layout options?

[strong kernel]

Yes.

[smoky vault]

So I want to keep the layout option with the text over to the right side of the alert, is there anyway to just scale up the gif image?

[strong kernel]

You can adjust the text position in the settings, focus on the image first.

[smoky vault]

ok so yea I can get the proper size with the other layout, but I dont see how to change the text to being onto the right now though

[strong kernel]

Text settings>Advanced and play with the margins.

[smoky vault]

ah nice, didnt see the margins options

perfect thank you!

[quiet osprey]

does anyone know how to switch which account is shown in the activity feed? i set up a test account and now i cant get the activity feed to show my main account

[strong kernel]

Where?

[quiet osprey]

in obs

[strong kernel]

Log out from the StreamElements menu at the top and log in with the correct account.

[quiet osprey]

awesome, that fixed it, thanks

[elfin plover]

Is it possible to implement an image into a scrolling text?
if yes, how? i'v been trying to figure it out, but sadly no luck

[strong kernel]

Not by default. You would need to custom code a widget.

[elfin plover]

something you can explain abit more? basicly i got a tiny image i want to replace the currency icon with *

[strong kernel]

It requires programming knowledge in HTML/CSS/JS.

[elfin plover]

not an issue, got a lead of some sort? maybe a tutorial, wall of text something?

[strong kernel]

Custom widget option in the widget tab in your overlay editor.

Lets you custom code a widget.

For more reference look in the #dev-chat channel's welcome message.

[elfin plover]

much appreciated, i'll look into it 🙂

[raw merlin]

yes, but I think giveaways are still disabled atm

right?

[zenith widget]

Giveaways are disabled.

[inland nest]

If I use a splitter to stream games from my Xbox to play on both my TV and Xbox, will I still need a capture card?

[zenith widget]

tv and xbox?

isn't splitter used for tv and monitor connection with the console?

[rose sun]

I set up my "Tips" panel and would like to change my PayPal account information after it was set up. How do I do this?

[zenith widget]

By information, just the paypal email connected with us?

[rose sun]

Yes, the paypal email.

[zenith widget]

Go here: https://streamelements.com/dashboard/tipping-settings -> tipping settings tab -> disconnect paypal -> place new email -> connect

[rose sun]

thanks!

[scenic nova]

Hi I'd like to report a possible issue with the giveaway overlay. A streamer I manage ran a giveaway but the overlay showed 0 entries despite chat saying tickets are being purchased

Sorry about that I hit enter too early

[zenith widget]

Giveaways are disabled for the time being, while we work out an issue with them we discovered last night.

[scenic nova]

Ahh ok thanks, we have alternate of picking a winner in the form of a Marble race haha

Is there a timeline on the fix?

[zenith widget]

No ETA unfortunately.

[scenic nova]

Ok thanks

[zenith widget]

But hopefully really soon.

[scenic nova]

Thanks I'll let him know

[slate wagon]

I'm sure this has been asked before...but my host alerts and raid alerts don't work?

[round bramble]

@slate wagon Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• All auto host events with at least 1 viewer (only from a channel that just went offline)
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[obsidian condor]

I just setup StreamElements on obs

But I cannot see the alert but hear only sound

How can i fix this?

[round bramble]

@obsidian condor The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[obsidian condor]

I wanna use android app , and companion mode

How can i get the app?

[zenith widget]

https://play.google.com/store/apps/details?id=com.streamelements.firestream

[obsidian condor]

Thank you

[tired sentinel]

So probably a common question here. So I stream on Xbox and use twitch of course. So does StreamElements’ overlays work still or does it have to be on pc for it to work correctly?

[zenith widget]

You need a capture card, PC and OBS to have our overlays work on console

consoles cannot support overlays.

[tired sentinel]

Okay thank you!

[round bramble]

@tired sentinel Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[burnt finch]

Good morning guys, I have a question regarding Stream-Elements. For some Reason the Program isnt shown as a Windowed Program, its going fullscreen completely. How do I disable that?

[zenith widget]

Which program?

[burnt finch]

Streamelements

[zenith widget]

by "program" do you mean ground control? do you mean obs.live?

[burnt finch]

The program I start when I go live

[zenith widget]

So OBS then

press F11 on your keyboard if OBS is in full screen mode

[burnt finch]

Ah thank you

fixed my issue immediately :D

have a nice day ^.^

[white oasis]

how do import my overlay into streamelements obs?

[round bramble]

@white oasis To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[white oasis]

thank you, also for the overlay, my name seems to go right over into another part of the overlay, how do i move my name to the left or shrink it?

[royal quarry]

Hi there, having a weird issue with Tip Cup, wondering if someone could help

I just changed the graphics for followers/subs and now the cup just continuously freezes

[zenith widget]

@white oasis You need to go into the overlay editor and move the name where you want it to be.

and use the text settings to resize it

@royal quarry What graphics for follows/subs?

the token graphics?

[royal quarry]

Yea correct, I just replaced the default sub and gift sub graphic with a sub emote and it didn't seem to like it. 128 png file

I just remade the cup and it's working again, are there certain file types not accepted?

[zenith widget]

Check in the graphics and untick the option that the graphic is a sprite sheet

[royal quarry]

I definitely didn't do that, if I add one will it affect the rest?

Thanks again man

[viscid gorge]

My sub count command has been deleted and I can't figure out how to readd it, can I get some help please?

[mint flicker]

@zenith widget just wanted to give you a heads up in case any of you guys didn't know, if people find that they have issues with their alert audio not working in OBS Studio, it's apparently a known issue in their new 24.00-rc1 build they just released last week that's still in testing. Came across a problem where one of my Sub Variations audio worked fine, but then went to test a resub with TTS and the .mp3 audio didn't work, but the TTS still did - then after testing that, the variation that did work previously stopped working until I refreshed the cache of the browser source in OBS Studio. Might save you guys a bit of a headache if people have that issue

[zenith widget]

I think the TTS issue not playing is known to the OBS guys

[mint flicker]

Yeah that's where I figured it out from they are working on it. Wanted to give you guys a heads up just in case it wasn't known to you guys and make it known that it's not your guys' problem 😛

[zenith widget]

Then we are aware of it

@viscid gorge What is your account name?

[viscid gorge]

It's my friends leyla_ twitch account, the subcount wasn't tracking the number of subs correctly it would always say "has 0 subs" and then the command got deleted somehow. We have been trying to get it back but none of the commands we add work.

[zenith widget]

I see a command called "!subs" but it uses a variable that is not supported by us

[white oasis]

update stream information keeps disappearing from my UI, how do i get it back on my screen?

[zenith widget]

@viscid gorge This is the variable that should be used

[viscid gorge]

oh thank you!

[versed orchid]

Hello does stream elements have a branding kit/branding guidelines I could look at?

[zenith widget]

Do you mean free assets you can use?

[versed orchid]

No it would be like the logo

And any guidelines on how to present the logo kind of like this https://www.twitch.tv/p/brand/

[zenith widget]

so free assets

https://strms.net/assets

doesn't matter how you place it or where

but you can use the free assets from thelink

[versed orchid]

Perfect!

[left gate]

Hey, my !ticket command randomly stopped working even though the giveaway is still active. I tried resetting the command but it still doesn't work. Any fix?

[zenith widget]

Giveaways are currently turned off, because we found an issue yesterday. We are working on fixing the issue, so it should be back in a day or two

[left gate]

Ah that sucks, my giveaway ends tomorrow. What do I do?

[zenith widget]

If its an empty giveaway, then close it now and redo it when we fix the issue.

by empty i mean - no entrants

[left gate]

There's 118 people in atm

But more people want to get in, do I just extend it for few more days?

[zenith widget]

Yes

Lets say by the end of the week

[left gate]

Perfect, thank you!

We just tested it through the giveaway website and it works, I can see their names in the admin page but the number stays 118 tho

[zenith widget]

I can't guarantee that they are in the giveaway

[left gate]

Ah okay, thanks

[lucid marsh]

Hello, I have a question: in my command list, I can see disabled commands. Can I fix that?

[zenith widget]

Which commands?

[lucid marsh]

these

https://streamelements.com/mandragore59va/commands

[zenith widget]

these 2 commands are disabled

i don't see them listed in the public page

[lucid marsh]

I have these command ??

[zenith widget]

Thats a module

the toggle is in the "ON" state

even though it greyed out

[lament blade]

So yesterday I received a raid... But for some reason the alerts only played the alert for the resulting host from that raid... but not for the raid itself.

I'm just trying to understand why that may happen? And wonder if there is someway to prioritize the Raid alert over a host alert when it comes from the same person?

[zenith widget]

@lucid marsh https://streamelements.com/dashboard/bot-modules you disable the modules from here

@lament blade ooh your query is about something else. Did you get a message "X channel is hosting you" or "X channel has raided you" in the twitch chat?

[lament blade]

I have the bot muted. But streamelements registered both events...

[zenith widget]

bot has nothing to do with this

activity feed will show both events

but if the host alert showed up first, that means that Twitch sent us via their API, the host even first then the raid event

so we played only 1 of them

Else you'd get the host alert and the raid alert

if the raid alert came in before the host via the API

we would show only the raid alert

[lament blade]

... no way to prefer one over the other? because atm I'd rather show the raids over the hosts

[zenith widget]

Disable the hosts

from the alert widget

but then you won't be showing hosts only.

We used to show Raids only if both events came in, but then twitch started sending us hosts event first then raid events

[lament blade]

So disabling hosts is currently the only way? well ... that's unfortunate.

[zenith widget]

and it became confusing again

so we had to adjust to that behavior from twitch

its how twitch send us the data at this point

[lament blade]

Just a thought.... but in that case wouldn't it make sense to make hosts/raids a special case and hold off on triggering the alerts until after it can be determined that it was a host, raid or trigger based on Streamer preference?

I say this because I don't want to disable Hosts alerts as those are far more common and every little bit is helpful, but the raids should gain priority over the hosts alerts imo when they do happen. As those are ALWAYS from another streamer showing support for your channel.

[round bramble]

@lament blade Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[unique python]

Can anyone can help me add a custom font on stream elements?

[round bramble]

@unique python Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[lucid marsh]

@zenith widget They seems désactivated !!

[woeful arch]

i need help!!

[real escarp]

^ whats going on

[woeful arch]

its the typical black screen problem almost everyone has, but i search and search and cant seem to fix it!!

the one with the window capture

[real escarp]

black screen on OBS

lets switch over to helpdesk-obs live channel im sure I can help you

[wanton ravine]

Hi All, I recently made the switch from streamlabs to OSB.Live/Elements

Everything is the same, such as my output,audio,same scenes, etc, ONE MAJOR SETTING that I changed was to move all my overlays(videos) into URL via element overlay portal, However, my CPU is much higher within OBS.live/Elements? Then streamlabs? Anyone care to help, please?

OBS: 17.9 CPU
STREAMLABS: 10.0

[round bramble]

@wanton ravine To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[gentle imp]

make sure you tick on all browser sources the shutdown source when not visible

[wanton ravine]

I have the correct Dimensions within the properties and have the shutdown source when not visible - Any other suggestions?

[gentle imp]

you have it on all browsers sources on all scenes?

17.9 seems a bit high

[wanton ravine]

Correct, 17-18 very high

[gentle imp]

I'm assuming you mean without streaming

[wanton ravine]

Not streaming or recording, I have a GTX 1080 as well 😦

[gentle imp]

wow, can you provide OBS log?

!obslog

[round bramble]

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[wanton ravine]

I haven't streamed yet with OBS, i'm setting it up and noticed the high CPU

I currently use streamlabs

[wheat rampart]

How can i disable !roulette all ?

[gentle imp]

I think with OBS.Live you won't see this but can you go to preferences > advanced > disable hardware encoding @wanton ravine

[wanton ravine]

@wheat rampart in the commands tab within the stream elements portal

[wheat rampart]

Only the command !roulette all not !roulette

[wanton ravine]

Rippz0r I can't see preferences? within OBS Live?

[gentle imp]

that's not possible @wheat rampart but there's a request in ideas board for enabling limits if I remember correctly

have you tried, restarting OBS and run it as admin @wanton ravine ? I'm sorry don't know that plugin all too well

[wanton ravine]

It's in admin mode right now, this is a strange one 😦

[livid plinth]

So i run SLOBS and have a couple of different browser sources from my overlays in SE. Recently they have been working fin on the website itself when i have it up and whatever happens for it to go off does but it is not showing up on SLOBS unless i delete and reapply it as a source. Is this just me or on going problem? SLOBS is uptodate, so is PC.

[gentle imp]

indeed, mine at idle uses very little

SLOBS doesn't work well with our overlays afaik

care to ask in #helpdesk-selive plz @wanton ravine , sorry

[livid plinth]

I've thought about going to OBS Love however it will take a while for me to transfer everything over to it ugh haha

[gentle imp]

there's an import tool, to make it a lot easier

[livid plinth]

whats the tool?

[gentle imp]

https://streamelements.com/dashboard/account/import

[livid plinth]

cause really i dont have much as far as overlays and boarders it mostly my external browser sources from other site.

[gentle imp]

there's 2 options, for bot and for the site stuff

[wanton ravine]

Posted in the other channel as requested 🙂

[livid plinth]

@gentle imp how do i import my overlays from my SLOBS currently to import to SE. Lastly does the Greetings App thats through SLobs work for OBS Live?

[gentle imp]

thank you, I'm sure someone will come up with a solution there 😄

just click on the link I sent you, then follow instructions, all should be transferred fine except if you are using their default images, those have copyrights

[livid plinth]

got ya just didnt know about the greeting app through streamlabs itself

[gentle imp]

oh that one I'm not sure either 😦

[wanton ravine]

Rippz0r roughly what is your CPU when idleing?

[gentle imp]

without streaming iirc 3-7%

am not home but I think it's around that

[wanton ravine]

Look what i found

[gentle imp]

😮

[wanton ravine]

Right so i umuted each layer to see when the CPU increased and that one layer (video) was giving like 10 CPU

[gentle imp]

damn, what's in there to cause so high usage

[wanton ravine]

This is it, i have no idea?

Wait, it might not play

That's it, the logos spin every few secs that's it haha

[gentle imp]

hmm, why not having it on StreamElements too?

damn

[wanton ravine]

Because it won't let me upload the type of format?

[gentle imp]

10% is a lot

[wanton ravine]

.mov file

[gentle imp]

yeah only allows webm but, perhaps make it a gif?

[wanton ravine]

You know what, you're on to something ahah

[gentle imp]

I did that, gif + image rotator widget, simples! 😄

[wanton mango]

Here, try this.

[gentle imp]

added it twice, so it repeast each x seconds

[unborn agate]

heya so ive just made the switch And when i add the widgets to a scene it doesnt show the correct widget for example top cheer isnt correct. how do i fix this! also there is a problem with the stream deck!

[gentle imp]

or that!

[wanton ravine]

Wait, I sent the wrong one, try this one? (it's 30 sec longer) I don't want my viewers getting dizzy aha

[wanton mango]

Oh wait, it's not transparent lol. The mov that was sent isn't transparent either

[wanton ravine]

So I need to render as giff then?

[wanton mango]

Well that one's transparent so it'd be okay, but as far as I can see there's only one animation at the start? So why does it need to be 30s

[wanton ravine]

30 before it loops again?

OBS plays (spin) wait 30 secs then repeat

Sorry i'm not the best haha

[wanton mango]

No it's fine lol. I was just curious, because it doesn't animate out it would just be the boxes disappearing and snapping back so wasn't sure if that was intentional

Re-encoding it now so we'll see. In any case that original that you sent also makes my OBS spike to 17% idling

and I barely have anything else

[wanton ravine]

I used the same source for the past month now haha, I thought my PC was on it's way out aha, thank you & Rippz0r for the help ❤

[winged seal]

Hey I need help with my overlays on twitch while streaming my Xbox

[jade remnant]

are you streaming using the console?

[winged seal]

Yes

I stream my games on twitch using my Xbox

Can u possibly go into voice chat? It would be faster😂

[jade remnant]

consoles cant have overlays, you need to stream from a pc

you can either use remote play to your pc and stream from there
or have a capture card and connect it that way

cant vc as im in games

[winged seal]

Okay that’s fine and are u sure there is no other way around it?

[elder sorrel]

Positive.

Until Consoles support Browser Sources.

[winged seal]

I’ve looked all over YouTube so if that makes sense 😂

[wanton mango]

@wanton ravine this worked better but CPU usage is still a bit high. I plugged it into an SE overlay as a video and added it as a browser source instead and it performs a lot better, so try that too.

I'm willing to bet it's all the empty space and the resolution. If it were maybe just the size of the social boxes, it'd probably be a lot better in all cases

[unborn agate]

heya so ive just made the switch And when i add the widgets to a scene it doesnt show the correct widget for example top cheer isnt correct. how do i fix this! also there is a problem with the stream deck! 2

[winged seal]

I just saw a video where they used the obs and Xbox app on pc to stream but that’s too much bandwidth and cpu being used

[wanton ravine]

1.5 CPU via web browser which is alot better than 17 CPU so thank you for that!

[gentle imp]

nice!

you can also make it a gif, then make it repeat each xx seconds/minutes with the image rotator widget

[wanton ravine]

Got it, thanks again ❤

[gentle imp]

np and welcome aboard! 😄

@unborn agate you can set it here https://streamelements.com/dashboard/session goals tab

regarding stream deck, try reinstalling the software

[unborn agate]

Ive installed the OBSlive addon but the stream button and scene buttons dont work! so just manually edit the Data ?

[gentle imp]

try asking in #helpdesk-selive please 🙂 regarding data, it should populate correctly but if it doesn't you can set it there or on the other tabs

[safe totem]

Hi

I am youtuber

[gentle imp]

#helpdesk-youtube plz 🙂

[jade remnant]

hi youtuber

im tadpole

[potent hornet]

i need help. my alert isn't showing up in the overlay but the other stuff are.

[chilly vigil]

It's been a while. I'm kinda forgot how to use own bot. and streamelements has been updating so much. do we still need to install another software to set up the bot?

like for naming the bot

[elder sorrel]

OBS.Live Plugin would be the best choice imo.

There's a video in the pinned messages in #helpdesk-selive on how to set that up.

[chilly vigil]

Ah thanks. Now I remember that it already has integrated into obs live.

[elder sorrel]

Hell yeah

[rustic quiver]

Hey everyone; so, I'm modding for someone and trying to get North Carolina time. But; it's not getting the right time.....

!cmd edit !time The time is ${time.EST}

BUT, here lies my problem; it's an hour behind.......

And if I do ${time.EST+1}
It jumps 5hours ahead.....

[elder sorrel]

@rustic quiver You can also try ${time.America/North_Carolina}

[rustic quiver]

Cool, thanks; I'll give it a go now

[elder sorrel]

I believe that should work

Otherwise you can check the pinned messages here.

As you'll just have to scroll down & see the other ways to set it up.

[rustic quiver]

Nope...... still came up 5 hours ahead again....

[elder sorrel]

What about ${time.EDT} ?

Since it's currently Daylight savings.

[rustic quiver]

Tried that as well.

We've tried SOOOOOOOOOOO many things

and it JUST. WON'T. WORK

😭

We were able to get it 1 hour behind and that's the closest we were able to get it.....

[tight harness]

If you can find another place in this list which has the same timezone I'd suggest trying that instead: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones

[rustic quiver]

I'll have a look now

Yo; you're a LEGEND @tight harness ❤

New York time worked!

[tight harness]

Great, glad to hear! 😃

[rustic quiver]

Thank you SO MUCH!!
We've been tried to get that one working for a few days now!

trying*

[tight harness]

No worries, have a great day

[rustic quiver]

Will do!

🙂

[hollow wing]

is it possible to reset the sub goal counter? it keeps counting even tho my sub count dropped and i would love to set a new goal

[lilac sage]

is a support around

have some questions

[round bramble]

@lilac sage Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[lilac sage]

need a human not a bot

[jade remnant]

just ask your questions

[lilac sage]

are u a support ?

where are commands if some one come in my stream the bot directly awswers

[jade remnant]

anyone with a blue name is support

[lilac sage]

oh ok

i wanna auto answers with directly repeat to the user

[wanton mango]

@hollow wing https://streamelements.com/dashboard/session > Goals

Or you can use the Total subscribers widget and add a goal to that if you want it to auto-update, but it's just a label and not a bar.

[lilac sage]

he is orange is he support too ?

[jade remnant]

you can use an alias for the bot to reply when someone says "hi"

make a new command and click show advanced then scroll down to command aliases,
type in here what you want the bot to respond to

[lilac sage]

what mean alias

[jade remnant]

a different name

[lilac sage]

so i have to rename my bot ?

[jade remnant]

no

follow what i put

[lilac sage]

ok i try

thx

custom command or default

[jade remnant]

would have to be custom

[lilac sage]

command template

mean command category ?

or can i let this field empty

this is correctly ?

[lilac sage]

theres a problem

if i type in a alias and press submit

and close it

and open it new

the field is empty

command dont saved

[wanton mango]

Are you pressing the enter key after you type in the alias? It should appear as a bubble. THEN click submit

[lilac sage]

oh nu

i just pressed submit

but sitll dont trigger

[twin sentinel]

use command keywords and not command aliases please.

[lilac sage]

ok

like this ?

working now but i want a individual awnswer

StreamElements: Welcome to my Stream, enjoy your time!

[twin sentinel]

yes. be aware that cooldowns still affect normal viewers. maybe you want to set them as low as possible for your idea to work.

[lilac sage]

i want that stream elememnts tells me my watch time

and that stream elements says my name at start to greet me

lie hello [username] welcome to my stream u have watched [watchtime] smth like this

[twin sentinel]

use the variable ${user} and ${user.time_online} to make it working.

[lilac sage]

and prob the rank of leaderboard

oh thx whatrs the key for the rank ?

[twin sentinel]

You can find all the variables here: https://streamelements.com/dashboard/bot/commands/variables

[lilac sage]

is a german version vailable ?

[twin sentinel]

no, the variables are in english only at this time. some may be translated when the bot language is set to german, but not all of them.

[lilac sage]

where i have to put the variables in ?

which field ?

at response ?

[twin sentinel]

yes.

[lilac sage]

thx

sry for my spam im new

hope u dont hate me

[twin sentinel]

All good. We are here to support you.

[lilac sage]

so can u just give me the command for the leaderboard rank

[twin sentinel]

leaderboard points rank or time rank?

[lilac sage]

points

[twin sentinel]

points all time or current?

[lilac sage]

at the extension on twitch its swoing just points right ?

all time

[twin sentinel]

${user.points_alltime_rank}

FYI: You can find all the variables here: https://streamelements.com/dashboard/bot/commands/variables

[lilac sage]

why its saing 102/102 points, enjoy your time!

i wanna my points and the rank in the leaderboard

or are these 2 commands

why its saying 102 of 102 i just want the points one time with the leader rank

[twin sentinel]

There is a default command for points called: !points which also gives the leaderboard location by default.
To create a custom command with these infos, use the matching varibales from the link provided earlier.

[lilac sage]

y i took what u gave me

[supple abyss]

Hey guys, I'm trying to put a secondary integration into a command, it's first ouput is !hr /timeout $(sender) 1 and I want it to time them out on the second time for two minutes and then 10 and so on

I understand if it can't do all those thing, but I'd be happy with a secondary output

I've seen a guy who has a double output where the first output is 'it's not a cult' and the second is 'just kidding, it's totally a cult'

[lilac sage]

can u pls give me the correct one

[twin sentinel]

the variable ${user.points_alltime_rank} displays users rank on the alltime points leaderboard.

[lilac sage]

thx

again

same message

[supple abyss]

Issue for me is I'm a mod but I do most of my editing in code in chat rathr than in the moderation settings for the channel;

[twin sentinel]

What are you searching for exactly? The variable is giving back the position on the leaderboard. From 102 persons on the leaderboard the person you asked for is position 102.

[lilac sage]

ohh so its mean im rnak 102 of 102

i thought it mean im rank 102 and got 102 points

so i cant put the rank and the points in one command ?

so i need a second command which giving my points

[twin sentinel]

You can put the points with this varibale in the same command: ${user.points} But I am not sure, if this is the alltime or the current points.

[lilac sage]

y need all time command

for points

[wanton mango]

@supple abyss unfortunately, by default the bot can only currently return one response at a time, not two consecutive responses

[supple abyss]

oh I only want on response at a time

just a second response that is different if the command i used a second time

by the same person

[wanton mango]

What happens if they use it a third time?

[supple abyss]

sorry If I'm misinterpreting this and that's what you're saying anyway

well nothign right now lol

so first time is a single second timeout

I'd like the second to be two minutes

if I could make further integrations I would, but I'd be happy with 2

!hr /timeout $(sender) 1 is whut I've got as I said earlier, but I'm a newb and have nfi where to go from there

I know you can make a variable output, and that could be ok too, but I'd prefer it to be set values for each use

Sorry I'm so specific about this >.<

[twin sentinel]

@lilac sage I am not aware of a variable to get the alltime points.

[lilac sage]

aware means u dont know right

[twin sentinel]

yes.

[lilac sage]

can u ask then someone

pls

[twin sentinel]

Yes. I have asked internally and awaiting response.

[wanton mango]

@supple abyss This might be a super long reach as I can't test right now, but you can probably achieve this with a customapi and some customapi counters. I'll take a proper look later but to get you started look at these:

Return specific lines: https://thefyrewire.com/docs/api/twitch/pastebin/#return-filtered-lines

Unique counters: https://discordapp.com/channels/141203863863558144/259680142459142144/566597751807279115

[supple abyss]

Thanks heaps man ❤

[lilac sage]

u asked internationally ?

[twin sentinel]

I asked the team of supporters if anyone has an idea on your issue.

[lilac sage]

oh ok

is there a command for my league of legends elo ?

like this $(leagueoflegends summoner_name region)

this is form nightbot

can i connect my league of legends account somewhere with ur bot ?

@twin sentinel ??

[supple abyss]

@wanton mango It's something I'm probably going to have to sit down with someone who knows what they're doing and really look into when time allows, thank you so much for the information I really do appareciate it and have filed it so I can peruse it when it's not 4 in the morning XD

[elder sorrel]

I'm not sure if there's a work around.

[golden pumice]

Hello gentlemen, regarding loyalty settings, if I set up a subscriber multiplier will that affect tips, bits and resubs? Thanks in advance

[elder sorrel]

@golden pumice No.

Since Tips & Cheers have their own bonus category.

[golden pumice]

Thank u so much @elder sorrel

[proud ingot]

Hello, When i make a custum command and send it as a wisper its sends from stream elemt instaid om my own... I have ground control setup that my streaming acount is the mod on the channel as wel.. but it still sends wisper from stream elements.. how can i make it so that it sends from my channel

thanks for your time discord 😄

[hallow escarp]

How do you reset the Tip Donation Goal to 0

[real escarp]

^DM me

[hallow escarp]

Thanks a ton @real escarp

[real escarp]

np

[lilac sage]

wher ei can edit the message which automaticly posted on twitter if im live

[elder sorrel]

Don't think the bot offers the function

Or SE in General. Afaik The Twitter Module will show any Twitter Account you selected to show in chat when a tweet occurs.

[lilac sage]

the bot has a twitte rintegration

integration

i have setted it in

but where i can set the message

[devout cedar]

Hello I have a question. I want this widget but i don't see where it is its look like this.

It's the sub, follow, donation

[jade remnant]

they are individual widgets
recent sub
recent follow
recent donation
all are in the overlay editor

[shut cave]

Hello, i am new in streamin and i just want to ask, why is !watchtime command not working. I have loyalty setting on and it still show, that i watch stream 0seconds

[devout cedar]

And the emotes for sub and latest follow and donation where are they?

[jade remnant]

random emotes, you can google them

[devout cedar]

oh thnx

[raw merlin]

just checking in on the progress of the giveaway situation, any updates?

[lilac sage]

when merch will come

[jade remnant]

nothing has changed since you last asked that question

[raw merlin]

was that in response to me or the merch question @jade remnant ?

[elder sorrel]

Both?

[jade remnant]

merch, the admins will know about the giveaways

[raw merlin]

kk thanks!

[sharp quiver]

hi im looking for help with the chatbot from Streamelements for my twitch channel. The links do not seem to be appearing in chat. Can anyone help? DM me please

[wanton mango]

@sharp quiver when you say do not appear, do you mean they show up as ***?

[sharp quiver]

its ok i have sorted it.

it was a fault on my behalf. I didnt moderate the bot. The links got blocked from my spam bot

[tired knot]

whoops xD

[left gate]

How long do I have to wait to receive the merch email back?

[feral rampart]

Hello friends. I'm here again with a little request/question. My chat stats haven't been working for years now. I originally renamed back in 2018 and then I got another rename this year and the chat stats have been broken for a while, but one of my viewers recently reminded me again so I thought maybe this time I'd get lucky and have someone look into it. Twitch name is Yeti and SE link is here: https://streamelements.com/yeti-5093

[rigid terrace]

hey all, is there a way to add a spotify playlist URL to the song request feature instead of a youtube playlist? Sound quality's not really a guarantee on youtube

[thin sparrow]

Hi, I am not getting stream reports after my broadcasts. Is this something I have to opt into now?

[grave snow]

Is it possible to have two different loyalty systems?

(In the same stream)

[jade remnant]

not with SE

you would have to have another system running along side

[grave snow]

Thanks

[swift wave]

All of the settings in my alert box are updating expect for the Cheer Alert. It stays as the default even if I hit save. What could be the problem?

[livid plinth]

how do i take one overlay say for an alert box and copy or put it onto another one within SE?

[earnest lintel]

Hello! Is there any way to enable receipt emails for SE.pay tips?

some of my viewers are asking

[round bramble]

@earnest lintel Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[earnest lintel]

thats a no? lol

[strong kernel]

I mean technically but no shuts down any conversation. We like this better. 🙂

[sour tulip]

is there a in game overlay were i can see the chat on my sceren? while im in my game

[livid plinth]

any answer to my quesiton above?

[strong kernel]

You can't put an overlay into another overlay but when you're editing one overlay, you can select a widget and use the duplicate button to copy it to another overlay.

[sour tulip]

like i ment slobs has a overlay were it goes over your game and you can see the stream chat i was wondering if you have it

[strong kernel]

@sour tulip Yes, you can add the "Your Twitch channel's chat" widget to your overlay.

[earnest lintel]

https://streamelements.helprace.com/i1660-confirmation-emails-for-sepay-tips-donos posted 😄

[unique python]

I tried to add custom font following the directions I was given earlier today, but I am having trouble.

I enter the C:\Windows\Fonts|"Name of Font" into the Custom Font Family Field, correct?

[strong kernel]

Not the full directory, no.

Just the font's name.

[sour tulip]

its not a widget like you can see the chat on your screen but they cant

[unique python]

Okay, I will try that.

[strong kernel]

@sour tulip No, we don't have an in-game overlay like that for your use. We tend to recommend monitoring chat via OBS.Live.

[unique python]

Is there like a default font that SE defaults to if it is not pulling font family requested? I am getting a font that doesn't look like the one I am calling on, and I double checked to make sure name is right.

[livid plinth]

@strong kernel thank you

[strong kernel]

@unique python Can you take screenshots of the font as seen in C:\Windows\Fonts and how you've written it in the widget settings?

[livid plinth]

Are you able to put browser sources into the overlays on SE?

[strong kernel]

That'd be putting an overlay into an overlay. Which is not something you can do by default.

[livid plinth]

ok just making sure

[unique python]

@strong kernel Here is what you asked for.

Here is what you asked for.