helpdesk-twitch

[ebon forum]

As I have explained in your other ticket from 40min ago, you need to wait for an update via email. Sending us more tickets about it or asking on Discord will not speed up the process

[final crag]

alright thanks i was just wondering i am not trying to annoy or bug any of you thank you alot for your help thanks alot for your assistance

[final crag]

sorry for the inconvenience sir

[merry tulip]

is there any way to make this subtext german or to disable it? I don't even know why it's in english at all, the issue is this is triggering my TTS for some reason even if I disabled TTS for the gift ones

[olive trail]

How do you make it so people can rejoin the viewer queue once they have played a game?

[naive kelp]

Hey @ebon forum My ticket (263805) regarding an issue with sponsorship payment has been outstanding for over 20 days with the last update being 18 days ago. I have attempted to chase up via email several times in the last couple weeks being left is no communication/updates.

Is this something you can help with or can you please direct me to the person I can contact?
Thank you.

[ebon forum]

Hi,

The ticket is already assigned to a team leader. Once there is an update, we will notify you via email. Those cases can take up to 6 weeks in total and we wait for the data.

So we are not able to provide the correct information until we have the data.

[naive kelp]

Alright cheers for the update

[final crag]

you are very helpful for trying to help everyone may god bless you

[junior topaz]

How long is the wait generally to hear back about our sponsorship being put under investigation?

[stable garden]

I have an issue, I had two stream element accounts, one linked to twitch and one to youtube, I do not know why it was like that, but it was, I deleted the youtube one and now I cannot claim my channel on the twitch one. How long does it normally take before the claim goes away?

I will also state, that once I deleted the youtube on, my twitch one reset as well, everything got unsetup. So i think I messed something up big time

[final crag]

How long ago did you send an email?

[junior topaz]

It was Sep 29th and it is saying 6 weeks for the wait. I’m just wondering is there anything that could possibly expedite the process or something. Especially for those of us who send back photos. You know?

[ionic kelp]

Unfortunately you will have to await a response with it as it's not something we're able to assist with here.

[ebon inlet]

Somehow i can't remove TTS from sub alerts

[maiden roost]

@final crag respectfully change ur name lol

[urban pollen]

This is Not the place for that go to general chat with that

[maiden roost]

okay man, ill let support tell me that

[urban pollen]

What are you showing a picture of?

Support can someone tell this guy get outta here with this bs

[spice escarp]

Anyone got a workaround to be able to stream FIFA 23?

[urban pollen]

Hey does anyone know how long does it take for a response from a flagged sponsorship?

Dang I just scrolled up how many people have y’all flagged lately 😅

[maiden roost]

you just joined and are telling me what to do, have some respect pls

thanks

[dull acorn]

hello, i set up a gif in store redemption and added my overlay, but when i do the command to pop it up it plays the sound but wont show the gif

[jade shore]

If someone changed their name where would i post it to get it to reset

[crude pecan]

@jade shore ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[jade shore]

Old name was itzzdipz and the new name is qrt_itzzdipz

[latent plinth]

Fixed

[jade shore]

Thank you so much

[worn cradle]

Heeey when it says that I'll receive my sponsorship payout by October 4th does it actually mean on October 4th instead of 'by'

Cause... It's been a month that my campaign has been finished successfully and I'm just waiting for the payout

[jaunty current]

Good Evening Ladies and Gentleman, i have a problem with follwer tracking, in my last stream 2 people followed me but i didnt get a alert and it didnt show up in my activity feed

[latent plinth]

Have you changed your name on Twitch?

[jaunty current]

Yeah from xcallmeowl to lofi_owl

i think thats the problem

[crude pecan]

@jaunty current ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[jaunty current]

Here is my old and new name

[latent plinth]

Stats fixed.

[jaunty current]

i dont see my latest followers in my activity feed is that normal?

[latent plinth]

They will start showing up from now on

[devout pasture]

Hello. could someone answer me why the dashboard says 4 hrs streaming of star trek fleet command is required when in the campaign brief, FAQ etc. it only says I need to stream 2 hrs? 🙂 what's correct?

[obtuse compass]

Hi there, I'm having an issue where my events rotator just isn't showing up on streamlabs obs. I set it up yesterday and it looked great, was easy enough to setup. Upon checking my overlay today the widget just isn't showing up and I am unable to find any setting that would have stopped it from displaying. Is there a bug in it currently?

[empty dagger]

Hii, I have problems with chatstats, I get a 404 error when using the link I get from !chatstats, I know the account had a username change, may this be the issue? How can I fix it?

[languid dagger]

Yo all. Anyone know how to make a !google command? that will link to a query after typing "!google When is overwatch 2 released?" i have this currently " $(sender), your google search: https://google.com/search?q=${querystring} " but its not working

[obtuse wind]

Hello, I sent an email about a campign that I completed but I have not received an email with the ticket number

[crude pecan]

@devout pasture ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

@empty dagger ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[foggy heart]

I would check the developers channel, they may have something along those lines

[languid dagger]

Gotcha. Ty!

[foggy heart]

How recently did you send it?

[obtuse wind]

last night. Is there a way for someone to check?

[crude pecan]

@urban pollen ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[foggy heart]

Do you know the username or email you used?

[obtuse wind]

yes, ItsSunnyxo

[foggy heart]

I will take a look, and we'll get an update to you as soon as possible

[obtuse wind]

Okay thank you.

[foggy heart]

Did you ask that question in the ticket you had, or send a new one in?

What's the number?

[obtuse compass]

hey, sorry I think my inquiry was overlooked. 😛

[wary moth]

anyone around?

i logged into my twitch and it still trys to go to facebook how to i resolve this

it shows my twitch chat and my twitch alerts

but when i click start streaming it says facebok

facebook"

NVM restarted and it fixed it

[obtuse compass]

LOL I feel that frustration

[turbid terrace]

How do I return my "Update Stream Info" panel to the hud?
It gives me the 400 token error and that I'm not logged in, but I am.

I log out and sign back in but it doesn't return.

[foggy heart]

Are you using streamlabs obs, or just obs studio?

[turbid terrace]

I have streamlabs installed, but it apparently runs through OBS?

I've never got streamlabs it'sself to open. it just opens OBS,

[foggy heart]

Question was intended for another user 😅 , can you screenshot the error you see?

[turbid terrace]

My scrrenshots all wouldn't show it I'm not very smart when it comes to computers yet.

But I can stream and all that. I just cannot find and restore the panel that would let you update stream info.

[foggy heart]

You should be able to go to View > Docks > Stream Information. If that doesn't show. make sure you disconnect OBS from your account and then reconnect it in the OBS Stream Settings

[turbid terrace]

My View and Dock tabs are seperate and neither has "stream information"

[foggy heart]

Did you disconnect OBS from your account?

[turbid terrace]

Is there another way than logging out through the Stream Elements tab? As far as I can see there is no other log out. If you mean that, then yes. 3 times now.

[foggy heart]

File > Settings > Stream

Should be able to disconnect/reconnect there

[lament blade]

My link is currently expired for an ongoing Factor75 by HelloFresh campaign and I'm now in need of a new one. I tried contacting support through email but didn't get what I needed. Is there any way I can get a new link?

[turbid terrace]

Fantastic

[urban pollen]

Your a life saver for every may god bless your soul ❤️

[lament blade]

Can you assist me please @foggy heart

[turbid terrace]

And I have been helped. Thank you.

[foggy heart]

What's the ticket number you had?

[lament blade]

I don't have a ticket number

[lament blade]

was I supposed to make a support ticket before hand?

[foggy heart]

You mentioned you tried through email already, but yes all sponsorship issues must be handled through email

[lament blade]

Through the email I sent out they said my creator code was under review and it could take up to 5 weeks for anyone to get back to me but all I have left is 7 days

[foggy heart]

You'd have to wait for an update in that email, we wouldn't be able to answer anything here on that

[lament blade]

Aw man, thank you anyway I appreciate you for your help!

[median wraith]

hey im trying to use one of the overlays from stream elements and it doesnt show when i put the url into my stream labs but the other scenes do

[obtuse compass]

OBS studio

[foggy heart]

What resolution do you have the overlay at, and do you have hardware acceleration enabled?

[obtuse compass]

1920x1080 and yes it's enabled

[foggy heart]

Can you share your account ID and the name of the overlay that you have the rotator on?

[raw lynx]

https://obsproject.com/logs/M3oOBUi7xmYAShMn can anyone assist please?

[obtuse compass]

@foggy heart 5eed7239cfd874b1d01364ee the account name is wickedsway22 and the overlay is called Halloween Goals/Camera

[foggy heart]

I tested the overlay, and it looks like everything is working as intended in OBS. Can you remove the overlay completely, and re-add it? Once you add it, emulate a test event (like a follow) and see if it works

[warped loom]

I’m really frustrated. I’ve missed a campaign already for this same issue. It’s listed as available but I can’t even access it. I’ve had my hbo one running since sept 28 and it’s not even counting???!!! Please fix this or advise how I can fix this.

Proof not just on mobile. Annoying as H

[latent plinth]

You can only have one sponsorship running at a time. As for the HBO one, you will need to submit a ticket for the issue you are experiencing.

[warped loom]

Oh that’s news to me. So if I end this hello fresh one I can accept the other one right away?

And where do I submit a ticket? TIA

[ionic kelp]

Assuming there's available slots possibly.

[crude pecan]

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[warped loom]

Oh I’ll end the hello fresh regardless it’s not even for Canada. It’s been a waste of my time lol

[ember timber]

Could I get any help getting autoplay to not pause after a song ends?

[stark osprey]

I need help with my sponsor, my payout is late and im not sure why. could this get looked into?

[last hill]

does anyone know if its agains TOS, if I have a TV thats in the background of my webcam shot thats playing anime on it no sound?

[stark osprey]

anime on stream is generally copyright i think this would count as tos as well

[last blade]

Update on StreamElements gamble feature: I am now on a 28 gamble losing streak (pretty much experimenting at this point) and the streamer has indicated to me that gambles are at a 50% win/loss ratio. Other people don't have a problem winning except me. Is there some sort of error that could effect me in one particular room? I have no problem with this feature in other rooms.

[wheat echo]

Hi, is there a reason why in the latest version of SE OBS when I perform a raid, the raided channel chat replaces my own chat instead of opening in a new window like it used to do? Twitch raiding is a little flakey at best and I used to be able to see if I had users left behind in my chat after a raid but now that my chat is replaced with the raided channel chat I can't, is there a setting or option to be able to restore previous behaviour?

[vestal horizon]

Good day all!

I have an issue with the media request.
For some reason, when people try to access the song queue (https://streamelements.com/nobuddyisperfect/songrequest), it for some reason always redirects to the main page.

Is this a known issue?

[haughty shoal]

4 emails saying i have new sponsors when i get to the site it has a 1 next to it then nothing is this a click bait joke or what is going on

[weary sierra]

SE bot keeps posting twitchsupport twitter feed in my chat for some reason

[young leaf]

Hi, please try logging out and back in

[young leaf]

You can disconnect the twitter integration by heading over to your dashboard > other > social media

[weary sierra]

twitter havent been connected for about a year

[austere bone]

Hello i have some issue with sponsorship, its about the shard opening. I bought 20$ in raid shadow but it dont appear on my campaign. Its more than 48 h and my campaign is near the end

[crude pecan]

@austere bone ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[young leaf]

disable this

[lament blade]

question I have a sponsorship payment thats supposed to come on the 5th but it's not approved for payment will I still receive it?

[crude pecan]

@lament blade ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[austere bone]

I contacted the mail support but they dont reply to me

[granite vessel]

Hello, I am currently having an issue where my alerts will either play for a second, lag, play for a second again and then lag again or it will play for a second and then freeze until it's duration is done, any idea on how I can fix this issue?

[crude pecan]

@fierce cradle ⤵️

Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Click on Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[dry hare]

The font still needs to be loaded on your pc as you’re attempting to render it locally. If the font isn’t present on your pc then it will render it in the closest family font available on your pc.

Web fonts are hosted on websites which is how they load in a browser. Since you’re selecting a custom font you still need to download and install the font on your pc in order for it to render since you are hosting the font for the overlay.

[split token]

Hey guys wondering if there's a update on the whole sponsorship not being able to be viewed in the current sponsors section it says the hello fresh one is running but doesn't show me any stats as can't click into view section. I have already got people signing up and wanna track everything and make sure it's working.

[crude pecan]

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[dense nimbus]

my chat stats page shows ( 404 page not found )

[ionic kelp]

Is momen_43 your current username?

[dense nimbus]

( username: rhfk )

[spring heron]

Hi, I need some help I've been trying to add a new stinger for my stream and it won't work. I use OBS Studio Please help.

[iron carbon]

Hi, can you help me to fix 404 error please?

Username : LUCKEYBEETLE
Account ID: 620732e8a6b8035c5e5c7dc2

[urban pollen]

why is my sponshorship tab not showing is anyone elses not showing also?

[trail berry]

Mines also not @urban pollen this happened a few days ago also and they got it fixed

[candid whale]

Same, not loading

[nova egret]

heya i got a problem with my raid alert settings i put in a new vid with sound but what i do i keep getting a dancing shark vid that i did not install in my alert box how is this happening can someone maby help?

[empty dagger]

UndeadRacccoon - Wabsbeer
5fdfdde4137fec4860596c46

[worn cradle]

Yeah mine isn't payed out yet either

[unkempt snow]

Hello, I changed my twitch name and now none of my streamelements commands or alerts are working.

[crude pecan]

@unkempt snow ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

@urban pollen ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[unkempt snow]

Thank you!

[latent plinth]

That form is the only way to get support with your sponsorship.

[obsidian plover]

When I do !chatstats it says 404 Page Not Found

This happens in nearly every Chat I go to

[latent plinth]

Is this for your account or someone else's?

[obsidian plover]

Someone else’s

[latent plinth]

They will need to contact us to get it fixed

[ionic kelp]

We are unable to assist with your complaints regarding the issue here. Any issues regarding any part of it must be handled via the ticket system.

Should you wish to continue with your concerns simply reply to the previous email and it will be send to those that can answer it.

The discord server is not the place where this can be answered.

[obsidian plover]

Do I have them join here and post?

[obsidian plover]

Do I have them join here and post?

[latent plinth]

They will need to provide their name and account id, as well as their old name if they have changed it.

[ionic kelp]

That is your decision to make.

[obsidian plover]

They’ve never changed it. They just recently enabled the comm

[crude pecan]

@obsidian plover ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[latent plinth]

Their channel name as well, no links.

[ionic kelp]

Again as I said we are unable to assist with your issue on discord. You must utilize the ticket system.

[hexed forum]

hello , so for some reason I completed my raid shadow legends sponsorship and I completed this section that says "Stream with branded overlays for at least 4 hours . But it won't check. May you guys look into this?

[crude pecan]

@hexed forum ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[hexed forum]

I've already emailed you guys but you guys haven't emailed me back . I did a support ticket at around 8:00 AM today.

[ionic kelp]

Unfortunately this isn't something we can help with here.

[candid oak]

Please allow our team some time to respond to the tickets in the order we receive them. Typical wait time for a response can be 24-48 hours. Thank you for your continued patience and understanding

[hexed forum]

okay thanks.

[naive sable]

i put in a ticket cause my obs is messing up so bad i am having a major issue streaming the kbpd drops to 0 and then it freezes and i have to reopen it and still the same thing happens and it has been happening for about cause i only stream 3 days a week

[crude pecan]

@naive sable ⤵️

Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

@naive sable ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

[naive sable]

???

[crude pecan]

@naive sable ⤵️

1. Restart OBS
2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3. Stop your stream/recording.
4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.

[worn cradle]

Heeey it says that I was supposed to be paid for my sponsorship today but it's now 5:10 and it hasn't been sent

[crude pecan]

@worn cradle ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[final crag]

Hey when do yall respond to twitter direct messages?

[candid oak]

What account did you DM us from? Did you DM the Main Twitter account or the Support account?

[final crag]

hey thanks for your assistance and support i messaged the support account @candid oak

[candid oak]

what is your twitter handle?

[final crag]

hey thanks i sent you it

thank you so much for your help

[solemn shore]

Hello! I'm having a little problem with TTS on my channel. Apparently the bot won't read the word "grass" and I don't know how to disable it. And by grass I mean that thing that grows in the gardens, not the second meaning of it.

[final crag]

i sent some proof thanks so much for your assistance i will some of my other supporters for more if you need

[torn wraith]

dunno if this is the correct room, but I need to ask SE to stop including me in US based sponsorships. I'm in canada, and they're just wasting my time

[neon garden]

On a recent stream, someone gifted 5 subs and it played the alert 5 times. Is there a way to make that... not happen?

[brittle vessel]

Hey can someone message hellofresh or there support someone in my chat said they did one sign up and it didn’t go on my overlay !!!

[crude pecan]

@brittle vessel ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[candid oak]

You need to create a variant for your alertbox.

go in to the overlay editor then select the alertbox layer > Subscription > variation settings > community gift

[final crag]

hey i cannot send videos for proof through the email is there any other way i can send you a video for my proof?

[candid oak]

You should be able to attach videos in the email

[final crag]

through the email your right not the ticket sorry alright thank u so much

[final crag]

i just sent 3 video clips how many do you think i should send?

[candid oak]

Any proof of purchases from your viewers that will help with the investigation is what we're looking for.

[final crag]

ok awesome thanks so much

[solemn shore]

🤣 Ok... I'm still streaming... Bot just read the word "skunk". But refuses to read "grass". I'm confused!

[candid oak]

Goto the StreamElements Dashboard > Revenue > Tipping Settings > Tipping Settings (top right) > Tip moderation > Profanity Filter.

This applies for Bits and any TTS donations.

[final crag]

Thank you so much for your help i just sent some photos and videos

[solemn shore]

Awesome!!! Thanks a million!!!

[raw lynx]

https://obsproject.com/logs/rmY192h3xgBHacAh why am I lagging so hard

[naive sable]

#helpdesk-twitch message

[latent plinth]

See if fixing some of these will help: https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FrmY192h3xgBHacAh

[raw lynx]

I think it did thank you\

[opal plume]

greyson can u look at my ticket you're assigned too, its been a couple days. number - #272473

[halcyon falcon]

Possible to get an event list that looks very similar to the one in stream labs?

[frigid cobalt]

Anyone know why I didn’t get paid from a sponsorship when it says “Your payment is being processed, and is expected by Oct 4th 2022”

[crude pecan]

@frigid cobalt ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[fervent hemlock]

Hi, I have a problem that won't let me log in to Facebook with streamelements. Can somebody help me?

[candid oak]

There is a known issue with the new page experience. Please follow these steps: #helpdesk-facebook message

[wanton dagger]

Do I need to stream using obs or can I use streamlabs?
The sponsor is saying I have 0 hours streamed when I streamed for 4 hours (of required game)

[crude pecan]

@wanton dagger ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[terse bronze]

Hi, I have just changed my username, everything is Okay but Chatstats not yet! Can anybody help me? My last name Alekeys_Oficial, my new name Alekeyspiano

[ember timber]

Could I get any help getting autoplay to not pause after a song ends? Anyone able to help?

[digital totem]

Hi, I have a problem logging in to my account. SE opens a browser separate from its app. when trying to put my details in the browser it left like this and still i can't see my live scenes

[terse lava]

Hi, my streamelements leaderboards chat stats are not working. i have changed my username before back then 2/3 years ago and its not showing data at all

also, can i please get my streamer to get his chat stats back too? its Dreamocel who changed his username >6 months ago. thank you 🙂

[narrow talon]

yo so im using OBS to stream and my stream stuff isnt showing up even tho its in the sources

[olive trail]

how long does the payment processing usually take?

[oak lichen]

Hi there, trying to help a friend out with financial stuff and I may need a bit of help trying to set things up?

[candid whale]

Past sponsorships not showing up.

[ivory blade]

So is the hosting gonna be removed from stream elements on the twitch side since they removed it now?

I mean from the bot

[latent plinth]

Yes

[pliant locust]

Hi i have a short question! My subcribers aren't showing up in SE. Does anybody know how to fix this?

It does say recent sub, but it isn't adding to the total count

[sharp hare]

Hi guys, I just sent a support ticket but did not receive confirmation email about the ticket, Do I need to resend it to make sure SE have gotten my ticket?

[sharp hare]

30 days

[weak lagoon]

Hey, can someone help me with an issue I'm having with an SE widget and its aggregate?

Feel free to ping me when you are available 🙂

[broken bronze]

Hello, can someone help me?
I changed my channel name and now I can't see my chatstats
The channel name was "sidesamitv"

[scarlet wedge]

did you log out of streamelements and obs completely then sign back in

[final crag]

Hey, can I get help does this mean that the payment is coming?

[rare cairn]

is anyone having issues with the site not loading?

[nimble dune]

Works fine for me, try clearing your browser cache

[rare cairn]

It's not my cache.

First widgets weren't working, then the site stopped loading

[final crag]

can anyone help me?

[rare cairn]

I guess i will just wait until it sorts itself out

[final crag]

plz i need help

[odd tide]

Does anyone know where I would go to get help with se.pay?

[woven falcon]

Waiting Since 5 weeks now

In the ticket you told me, you need 5 weeks and then you will contact me again

really nice support

[woven falcon]

yes it is

but dont wonder if they flag your campaign as fraudulent a few days before you should get your payout, and after this they will just don't tell you anything concrete for over 5 weeks lmao

[final crag]

yea thats exactly what happened it got flagged 2 days ago

[woven falcon]

haha lmao

[final crag]

idk how because thats actually against the law

[woven falcon]

They will just tell you for weeks that something seems weird with your campaign, but they aren't telling you anything concrete lmao

seems like are very big scam here

Streaming for their partners, doing all stuff, and after this they won't payout money because some viewers did somthing wrong with checkout lmao

[final crag]

exactly

[woven falcon]

i have already written to them that i will now give them one last chance to give me the money or give me good reasons why not and otherwise contact a lawyer

[final crag]

Exactly why they wait 4 days untill its in my invoices and approved for payment not to say i got flagged

[ionic kelp]

As both of you have been told (Monday for you Fepa and Yesterday Yus) that we only handle this via the ticket system. We are unable to assist with any complaints and they must be sent to the aforementioned system.

[woven falcon]

??

Monday?

[ionic kelp]

I looked up your ticket number previously mentioned.

[woven falcon]

You mean Monday last week?

[ionic kelp]

No.

[woven falcon]

How about writing here and respond to my ticket?

Then i dont have to write here

you are just not answering me hahaha

[ionic kelp]

No.

[woven falcon]

No?

[final crag]

i already made a ticket and he told me in the ticket yesterday he said 6 weeks which is against the law because my invoice already had a due/payout date

[woven falcon]

lol you are lucky that they are still responding to your tickets

[ionic kelp]

Again we will not assist with any of your concerns here.

[woven falcon]

yes its okay

but you arent doing it in this ticket aswell

so whats the problem with writing here

you wont give me support here neither in ticket

[ionic kelp]

You were given an answer this week.

[woven falcon]

???

This is what you see as response?

Telling me that it will take 6 weeks, after you told me a month ago that it will take 5 weeks

How about just telling me the reason so I understand how you work

Instead of this you wrote like 5 answers, every respone included the same information, not one time you showed me a proof, described what exactly happened

[final crag]

they finna mute u bro watch

one big scam here

[drowsy egret]

@final crag @woven falcon please provide your ticket # and I'll provide an update to your tickets. I'd also appreciate if you could stop insisting here as discord is not the place to discuss this

[woven falcon]

okay sorry

but i just get ignored, writing that it will take more time dont help me understanding it

[woven falcon]

#261753

[final crag]

#272612 @drowsy egret

i provided clips and photos proof of everything also

[drowsy egret]

replying to both tickets in a bit

[jaunty lagoon]

Hello guys! Recently changed my twitch login and now as I can see bot doesn't show up to my channel. And also as iirc there will be a problem with follow event and others after changing twitch login

[crude pecan]

@jaunty lagoon ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[jaunty lagoon]

old name: sekure_ and new one is milawkasecre

[final crag]

thank you alot for your assistance

[ionic kelp]

This should be fixed now.

[jaunty lagoon]

Thanks! <3

[radiant rover]

Changed my name on Twitch and can't access any of my commands. It states my bot is active

[calm meadow]

It said i only have to play 2 housrs of the game but when ive streamed the game for 2 hours and 1.5h hours of another game the bar hasnt updated

[urban pollen]

did you get a response?

@drowsy egret can you help me also?

[weak lagoon]

Hey, can someone help me with an issue I'm having with an SE widget and its aggregate?

[wet jungle]

Hi i have reached 100 follows trying to SE Pay i am from the netherlands but Sumbit button is disabled i have everything fioll correctly

[crude pecan]

@urban pollen ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

@radiant rover ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

@wet jungle ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[wet jungle]

Account id is 5c6ecfa84af82fb90c5c7c0e

[latent plinth]

What issue are you seeing?

[radiant rover]

I am still not getting any response to my bot

New name is ITZBIGPOP

[latent plinth]

Old name?

[radiant rover]

BIGPAPIP1

[latent plinth]

Can you log out of the stream elements website, log back in, and have the bot rejoin?

[radiant rover]

I have done that a few times now.

[crude pecan]

@radiant rover ⤵️

If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:

1. In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[weak lagoon]

I'm using the recent event rotator widget, and my top cheerer recently changed her name. And now SE doesn't track it. I have images if that helps?

[latent plinth]

I don't believe there is a way to track the name change unfortunately :(

[weak lagoon]

So the widget will never update her cheers?

[latent plinth]

It will show them under the new name

[radiant rover]

THANK YOU! YALL ARE AMAZING

[dawn shell]

I couldn't find a quick answer to this, but I know when OBS 28 first came out, I had to rollback my Stream Deck software/programs as well as OBS and Stream Elements before they didn't play well together.... I just wanted to double-check to see if it's now working well together before I try to go through the whole installation rigmarole again haha. Thanks in advance!

[weak lagoon]

Dam, shes up to 70k on old name

[latent plinth]

OBS 28, SE.Live, and the Elgato Streamdeck all work together.

[dawn shell]

TYSM, I know when I first installed them when they were released, EVERYTHING broke and nothing was working correctly...I appreciate your help!

[latent plinth]

I have sent the question to the staff/devs to see if they have a different answer, but I don't think there's anything that can be done :(

[weak lagoon]

Thanks I appreciate your time

[latent plinth]

https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28

100% compatible, as long as you have the latest version (5.3.3)

[urban pollen]

@drowsy egret can u help me with my OBS

Can you help me also? @latent plinth

[crude pecan]

@urban pollen ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[urban pollen]

Ok

[latent plinth]

It should be working for you, can you try again and if it doesn't work, submit a ticket here ⬇️

[crude pecan]

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[latent plinth]

Your stats should be fixed.

[ivory horizon]

Still not received an email to my support ticket I opened a week ago. Opened a new one today and I dont see that one either. This is in regards to the initial email showing me the request was received

[latent plinth]

Do you have the ticket number?

[ivory horizon]

Never received the email showing my request received. That typically has the ticket number correct?

[latent plinth]

Yes it should, can you provide your account id instead?

[crude pecan]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[ivory horizon]

5fc6ecac9fd29fbd752de052

[latent plinth]

Where are you submitting tickets from? https://streamelements.com/contact?

[ivory horizon]

Under "Help"-> Get Support->Support Ticket

[candid oak]

Can you please DM what email you are using to submit these tickets?

[candid oak]

I don't see any tickets from that email

[crude pecan]

@ivory horizon ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[ivory horizon]

Completed. Thanks. Should i use that way as method of contact on these issues from now on?

[candid oak]

yes please!

[obtuse wind]

Hello, I had sent an email regarding a different campaign, and I have not received any email indicating a ticket number or anything.

[narrow frigate]

Hi, Having an issue with the Raid: Shadow Legends campaign. It requires to stream for 4 hours with branded overlay active. Over 3 streams i have streamed 10 hours with the overlay active whilst playing Raid. last 2 streams were just focused on play Raid both 4+ hours each. the first wass a 2hour bloack at the end of playing my usual game. yet the campaign says i have streamed 0 hours with the overlay. the campaign runs until friday 7pm uk time and due to other commitments the only time i would be able to fit in a nout 4 hour stream will be thursday evening so i need help asap if i have set something wrong.

[woven falcon]

@drowsy egret sorry for pinging you, but could you look once again in my ticket and respond so I know about future sponsorships?

Or any other SE Staff

(261753)

[crude pecan]

@narrow frigate ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[opal plume]

whenever i submit a ticket, i dont get a email and it isnt showing under zendesk. what should i do?

this ticket is for a different campaign, and it wont show up/

[naive aspen]

is there anyway to get streamelements to post several chats in a row?

like if I wanted to separate out links?

[scarlet wedge]

so i have question do i use the same email or different email to create an custom twitch account for the bot or what

[green spoke]

having issues with Streamelements not capturing the video I uploaded for Twitch Alerts. It will show up randomly with the video I uploaded and other times with the default Streamelements Alert. Does anyone have any insight into why this may be an issue? Thanks in advance!

[young leaf]

Check variation settings under each of those alerts

[feral lotus]

any advice on syncing a sponsor widget with the timer in the streamelements dashboard? I'm trying to do a RAID sponsor but it just won't sync up even though I ran the overlay widget for 1 hour at least on a live twitch stream and it was updating as people were onboarding

I added it as a browser source to my usual scene but it didn't count the time

[crude pecan]

@feral lotus ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[opal plume]

Whenever I submit a ticket, I don’t receive the email with the ticket number and it’s not on my zendesk, can I get some help?

[young bobcat]

Hi guys! Just a quick one, I’m doing the hellofresh sponsorship right now, and 7 people have signed up using my code but only 4 of them are showing up in my new subscribers payout and in the on stream overlay. Can you help please? I did submit a form but as yet haven’t had a response 😅

[worldly escarp]

it can take up to 24 hours for new events to update sometimes.

[austere bone]

Hello i really need help about my sponsorship. I contacted the Support but they dont reply to me. I paid for raid shadow legends sponsorship the Shard goals but the goal is not counted i dont know why . i all have the proof of my buy the campaign is ending soon

I know i need to contact the support but no one is reply to me

and i saw on your website that if the campaign end soon you need to contact the support quickly

[worldly escarp]

have you opened a case regarding this?

[austere bone]

I contacted the support 3 time

i really dont know what to do

and i paid it embarass me

[crude pecan]

@austere bone ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[austere bone]

60937fb3c92a1f769c0f4bf7

Sorry to bother you guys i know its boring or whatever but its really important

@worldly escarp

[maiden roost]

@worldly escarp if my sponsor payment estimated date just changed from Oct 11 to oct 6 is that an error

[worldly escarp]

I cant find any case regarding this issue, can you provide a case number? If not please contact us here : support.streamelements.com and add the receipt of purchase for shard

[crude pecan]

@maiden roost ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[austere bone]

I did it 3 times i provided the proof

But no one is replying me by mail

Pls can we fix this by discord

[crude pecan]

@austere bone ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[austere bone]

I did it 3 times no one is replying to me

My campaign is finishing soon

[maiden roost]

5cf58cd0a8cb5c4eca7b6727 @worldly escarp hoping to hear back so I can sleep peacefully tn ❤️

[maiden roost]

…

[worldly escarp]

which campaign are you referring to?

[maiden roost]

@worldly escarp

It used to say Oct 11th

[young leaf]

The dates may change sometimes, payouts can take up to 30 days, and could be sooner but until the status doesn't change to paid nothing is certain, it wont be later than Oct 11 though

[maiden roost]

So what made it jump to the 6th?

[opal plume]

@young leaf mine says it was supposed to come October 5th and it still is processing. i try and make a ticket, they wont go through

for a diff campaign

and its been more then 30 days

[young leaf]

Automatic processes within the finance team, 6th is sooner than 11th anyway, if it comes on the 6th - great, if not, then any other date around the 11th

[austere bone]

Really ?

Please i really need help no one is replying to me by mail

[young leaf]

If anyone is having trouble regarding sponsorships and for some reason is unable to submit a ticket, please send an email to - [e-mail]
The reason we ask for it is that we do not discuss sponsorships and sensitive private information on our public discord server.
@austere bone @opal plume

[opal plume]

i did email that email

[worldly escarp]

try opening a ticket here support.streamelements.com

[young leaf]

I see that you did, please wait for our reply there, we will get to your ticket soon.

[opal plume]

okay

[austere bone]

I just sent the mail what is the time for the reply because the campaign is closing soon ?

[misty raptor]

I don't get sponsorship offers on my panel, my average viewership is not bad at all, how can I solve it? @young leaf

[young leaf]

In general response time is up to 48h but we do try to reply as soon as possible. It really depends on how many tickets are in line, but even if the campaign expires we are still able to update it manually, no worries.

[austere bone]

You are a king bro its a pleasure .sorry if i was boring

[young leaf]

#helpdesk-twitch message ^

[young leaf]

I'm a girl
Has nothing to do with boring, updating shard goals is pretty fun

[austere bone]

My bad sorry thank you

[misty raptor]

The mail was also responded very quickly 🙂

[young leaf]

tbh I still don't see any ticket from you, what's you email? Ill send you one and you reply there.

[austere bone]

can i send you in DM ?

[young leaf]

I'm gonna need a receipt for the shards purchase and a discord DM wouldn't be good, I need to store it in our system that's why I asked for your email.

[austere bone]

no i talk about my mail adress can i send you in dm ?

[young leaf]

ah, sure

[opal plume]

how long will it take for a response from the email?

[lament blade]

it says my payment is being processed

what dat mean foo

[maiden meteor]

Hi quick question, i've made a special alert to play when someone gifts 5 or more subs but when testing it in the creator, the special alert plays aswell as the alert for a single sub 5 times. How do i get it to do the gifted sub alert without also triggering the normal sub alert over and over?

[marble spire]

hi, i'm having issues with tips/donations. my viewers are donating through the SE tips page, but it seems like the tips are not going through? no money gets taken out of their accounts, i dont get a notification, there's nothing on my paypal or my revenue history on the SE dashboard

[late crown]

mote

[crude pecan]

@marble spire ⤵️

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

[marble spire]

thanks!

[inner hornet]

Hi everyone!
I have a problem with a sponsoring campain (RSL). I streamed this week and realised all the goals, but the interface didn't udpate for some of them (stream with the overlay) and i can't complete the campain that ends tomorrow.
I send a ticket but didn't know how many time it's going to respond to and just want to be sure that even if i can't complete someone can resolve the problem 😦

Idk where to post sorry. If someone has the same problem

[ionic kelp]

Even if it doesn't update in time before the campaign ends it can be handled afterwards.

[final crag]

Hey, hope everyone is having a great day will someone be able to do this for me also I would like to know the status of mines also I messaged the support twitter and was wondering if someone could check the twitter thank you

[hasty atlas]

I need to setup my SE.Pay withdrawal but everytime i put my information in i get this error: Form sumission failed
My ID is: 5f73313c1ea4bca9076446ff

[crude pecan]

@hasty atlas ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[hasty atlas]

I did 2 times. But in the first one they cant fix the problem. In the second time they didnt answer for 3 weeks

[ionic kelp]

Due to privacy reasons we are unable to assist here.

[hasty atlas]

And you can't reset the process from here? :/

[ionic kelp]

Nope.

[final crag]

hey do you think someone can answer my twitter message also plz

[ionic kelp]

I don't have access to any of that but they will see it regardless of me mentioning it.

[final crag]

ok

[oblique sail]

anyone else having this error?

when i try and press connect i seems to just error out\

[thorny tendon]

Hello
I streamed and played Raid Shadow Legends for 3 hours and the progress blocks. Could you help me please ?

Link of the gameplay stream : https://www.twitch.tv/videos/1610902021

[latent plinth]

Goals take up to 24 hours to update, if it's been longer than that, please submit a ticket

[crude pecan]

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[oblique sail]

just keeps sycling bettween these 2

[sharp portal]

Hi. Trying to reopen a giveaway that I have drawn a winner from previously. Clicking the reopen button takes me to the giveaway page but anyone trying to buy tickets in the chat are told there is no active giveaway running.

[final crag]

how long does it take for a response on twitter i see yall responding to peoples tweets

[lament blade]

man what do this shi mean when it say your payment is being processed

it said i would be paid by the 5th now it just say my payment is being processed

like wtf

[crude pecan]

@lament blade ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

@oblique sail ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of SE.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start SE.Live
5. Settings > Stream > Disconnect > Connect

[glacial edge]

Does the bus mean that the payment is coming does anyone know?

[crude pecan]

@glacial edge ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[candid oak]

The payment should be on the way. You can track it by heading to the Payments tab under revenue

[latent plinth]

You probably don't want to be posting things like that here...

[final crag]

can i get a response on on the twitter dm plz

[foggy heart]

What support was it regarding?

[final crag]

check the status of my payment

[final crag]

i would like this for me plz

[foggy heart]

It's still being looked into at this moment, but as soon as there is an update it will be posted there

[final crag]

ok awesome thank you

[final crag]

do you know around how long?

[crude pecan]

@patent mesa ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[candid oak]

have you created a ticket with support?

[foggy heart]

I don't have any ETA, unfortunately

[candid oak]

we'll investigate this case and respond via twitter

[patent mesa]

Okay, thank you

[spiral oracle]

Hey guys ... found a little thing to fix: In the standardcommands the link for !songqueue is incorrect. It should be "mediarequest" at the end of the link and not "songrequest". I fixed it temporarily with a custom command ... but would be nice if you fix it for all users 🙂

[patent mesa]

How long does this take btw?

[candid oak]

already sent 2 responses

[red aspen]

Hey guys, not sure if this should be in the developer support channel but is there anyway to rotate the text within an alert

I know you can do it in css but when you click that option it removes all of the other text settings that have already been applied. Any help would be appreciated thank you 🙂

[maiden roost]

@candid oak sup legend!

does this mean its now heading to my account or on the 9th it will be on the way to my account

[novel radish]

How do i add My subathon Alert URL into The phone app

[broken wing]

hey there, my import of setup from SLOBS to SELive keeps getting stuck at 66%, how do i fix this?

[latent plinth]

Please don't @ the staff.

It should be in your account by end of day on the 9th.

[maiden roost]

could it come before?

because in general deposits take 1-3 days right?

[latent plinth]

No idea, that's up to the payment processors and your bank

[worn flume]

Hi, I'm a Canada-based creator and I started a campaign with Factor75, which is US-based. How should I order a box to show my stream when I myself can't order from Factor75 because of the region difference?

[final crag]

mines says schudeled the 7th and i still did not get mines

[crude pecan]

@worn flume ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[latent plinth]

Today is still the 6th, and it's not end of day.

[final crag]

im not gonna post that here sorry

[latent plinth]

How long has it been stuck?

[broken wing]

almost 2 hours

[latent plinth]

Do you have lots of media files, or large ones?

[broken wing]

no not really

[latent plinth]

can you submit a ticket so the devs can investigate?

[crude pecan]

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[broken wing]

ok

shame

[red aspen]

Should this be in this chat or a different channel?

[naive parcel]

is there a way to turn off select chatbot modules during a live broadcast through chat commands? i moderate for a small streamer who was recently view-botted and i was looking to temporarily disable their chat alerts. i noticed on the SE site there is a !module command, but no additional info about it.

[bright lion]

A basic question that I just can't find the answer to. I have Nightbot and SE bot. I'm trying to find a way for SE bot to respond to Nightbot every time it says something

[candid oak]

IIRC, bots can't talk to bots, but you can ask in #dev-chat for confirmation

[bright lion]

ahh ok. TY!

[bright lion]

ok, I'll rephrase the question. How can I get SE bot to respond to a specific user whenever that user talks?

[lyric bobcat]

How do I put a !music in the chat to show what I'm listening to on spotify?

[pseudo jewel]

Answered with an example in #dev-chat. You can continue the conversation in there as it is something we usually talk in there (chat commands, overlays, API, widgets, things like that)

[pseudo jewel]

There is a command for that in #command-share. If I'm not mistaken, you can search for "Spotify" in there and you will find the command for that 🙂

[plush vale]

im not sure if this is the right spot but i stream on twitch.. when im in game with a few games.. ie.. assassins creed games... my overlay freezes.. happens on all of them... but if i play a game like ffxiv.. it doesnt.. any tips as how i can fix this? it didnt happen until recently. and everything is updated

[tame shard]

Why do my sponsorships pop up then they disappeared

They tab is still there also

[crude pecan]

@tame shard ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[hushed kindle]

Streamelement bot currently not connecting to chat, anyone know where I can get help? (Fixed - got it)

[bright lion]

I've jumped back over there, sorry

[cold adder]

How can I contact someone ASAP about some confusion with a sponsorship's terms and conditions? It's very time sensitive and I am having trouble finding where I can get help in a timely manner 😦

[crude pecan]

@cold adder ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[stray notch]

How do you re-enable auto resizing on text widgets for the overlay?

If I leave the size blank it's auto, I accidentally resized it which caused the values to be not blank and a fixed size, and I can't erase the fields to make it auto again.

[shy acorn]

I recently changed my Twitch Channel's name, and now my obs/streamelements chat won't load. Or rather it continuously loads

[stray notch]

Searched pretty much every menu I could think of, is making text auto completely impossible without remaking the whole widget?

[crude pecan]

@shy acorn ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[foggy heart]

Can you take a screenshot of the setting you're changing?

[stray notch]

This, how can I make it blank?

(Example of blank one here)

Once I accidentally set a size it won't let me take the numbers back out to go back to auto.

[foggy heart]

In text settings (below this tab), have you tried hitting "Dynamic font size"

[shy acorn]

Old name: ImNotGio. New name: KintsugiGio

[stray notch]

My auto-resizing text elements do not have this enabled.

And that's not what the dynamic font size does anyways.

I want to resize the widget based on text size, not the other way around.

[final crag]

does anyone know what this means? It just said approved earlier

[candid oak]

Bill was posted, should receive payment in the next few business days

[final crag]

ok thanks legend

[icy lantern]

yo guys

labels not resetting form previous stream even though i clicked reset session and reset widgets in overlays

why?

220 subs from last stream still says 220 donations still up from from last stream can i get a hard reset in teh chat

someone i need to msg?

[crude pecan]

@icy lantern ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[icy lantern]

581b5ffb0d747a5a23520793

[icy lantern]

Yo?

[crude pecan]

@icy lantern ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[long moth]

Hello! Hopefully I can get some help here this early in the morning. I was recently sponsored and upon reading everything that was asked of me; I am under the impression that my social media posts need to be approved first. How do I go about this process, and would the process vary partner to partner?

[bitter minnow]

Hey, I need help with my Hellofresh sponsorship payout. I have an investigation going on and since 2 weeks i am not getting a response and getting ignored, not rly professional. I am waiting for help

[meager pollen]

I cannot find the option to give a custom bot name in my Ground Control.

I run OBS 28.0.3, I have Streamelements as a bot and moderator in my chat, I have created more than one overlay with Streamelements, I have a panel linking to the Streamelements donation page (some say these steps are necessary for the option to show).

I just re-installed Ground Control but that did nothing.

[tawdry gale]

good morning, i'm trying to copy my stream scenes from twitch to youtube in stream elements. how do i begin?

[pseudo meteor]

Im literally waiting since 6 weeks for my money of hellofresh and dont get any reply in my ticket

[jagged meteor]

hello, i finished the facor75 sponsor but about tan hour before my sponsor time ran up i got another order but it didn't track it. I emailed but i just wanted to ask in here also. Will that order be tracked onto my sponsor? Because it says my payout will happen but that one order isnt in. I emailed the receipt and stuff like they told me to so i wqas checking if it could manually be added before m ypayout

[brave thunder]

hello how come the chat stats does not work it gives me error 404?

[eager rivet]

I'm trying to use the alert box on obs and the alert is not in the middle of the box, what do i do?

[crude pecan]

@eager rivet ⤵️

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[eager rivet]

That worked, thank you

[glacial edge]

Hey, hope everyone is having a great day I was wondering if someone can please review my ticket request I made

[glacial edge]

Anyone?

[raw lynx]

https://obsproject.com/logs/ANEg8rdAUzI_GnbF someone please help, it crashed again on me, upgraded my ram and everything i cant figure it out

[dry hare]

Reinstall obs over the top of your existing copy

[raw lynx]

ok

[glacial edge]

hey can someone check my ticket?

Can you please have someone check it if you can thank you for your assistance

[wind bear]

I received an email that my payment for the HelloFresh placement has been approved and will be processed in the next 14 business days. But the placement overview still says "Your payment is being processed. Contact support for more information". Is it just a bug?

[raw lynx]

I tried it out Ill let you know if it does it again thank you

[vivid quartz]

Hi, the streamFX plugin isn't working anymore on v 22.9.8.69 any advice?

[narrow frigate]

hi, i submotted a support ticket tuesday and not had a reply yet. ythe sponsorship ends in 13mins and it still claims i havent streamed for 4 hours with the overlay dispite doing over 10 hours this week with it on 😦

[ionic kelp]

Do you have a ticket number by chance?

[narrow frigate]

i dont 😦 it didnt give me one, im sure i submitted a second ticket wednesday and still nothing

[ionic kelp]

Could you DM @pallid harness the VOD links for when you were doing said campaign streams?

[glacial edge]

Hey, hope youre having a great day I was wondering if you can get someone who can please review my ticket request I made

[narrow frigate]

sent thank you 🙂

[glacial edge]

they arent trying to respond to anyone for some odd reason

[long geyser]

any time i try to login using obs 28 i can't connect to my twitch acct

[glacial edge]

yea i have been trying to get help here all day for someone to review my ticket but nothing

[glacial edge]

or can i atleast get a reponse on the twitter please

[latent plinth]

Are you logging in to OBS or to SE.Live?

[summer sigil]

good evening, i would like to have assistance on a world of warships sponsor

[crude pecan]

@summer sigil ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[long geyser]

se live

[latent plinth]

Are you seeing an error at all? Can you send a screenshot?

[glacial edge]

What about me

[latent plinth]

I can't look at tickets, so I can't help.

[glacial edge]

All right, thank you for your help

[torpid needle]

Hi, Im trying to update my alert overlays and my "cheer" aka bits alert will not update from the default one, even after I uploaded and replaced the video... anywhere I can look for possible causes?

[latent plinth]

Did you edit the variations too?

[torpid needle]

ah didn't even think about that... thank you!

[long geyser]

apologies, no i cant see an "error message"

this is my screen when i click login with twitch, which is what i do normally on SE, then in OBS the wheel just endlessly turns

[latent plinth]

Are you able to use the Logout button from the StreamElements menu, then restart OBS and try again?

[long geyser]

no change

[latent plinth]

It could be on the Twitch side, let me check and see if there's anything else to try

[long geyser]

alright, iv also tried multiple browsers. chrome-based as well as firefox

just in case that could be part of it

[glacial edge]

^

[latent plinth]

I'm not staff, I can't see tickets or twitter dms

[glacial edge]

Ok I understand, do you know where the staff is that is available to help?

[latent plinth]

Probably San Diego I would guess busy with tickets and other things.

[foggy heart]

@long geyser @glacial edge I see you've tried multiple browsers, can you try incognito?

[long geyser]

no change

[glacial edge]

what do you mean i need help with something else i would like a response to my ticket or twitter dm please.

[foggy heart]

What's the name for the twitch account?

[foggy heart]

Do you have a ticket number?

[glacial edge]

yes

thank you so much for your help

[glacial edge]

273861

Do you know how long it will take for a response?

[foggy heart]

I don't have any ETA, but it will get a response as soon as there is an update

[glacial edge]

thank you so much for helping me

[uneven surge]

does bot need to have moderator to have working watchtime cuz it say 0 secs everytime even when i have enabled points

[latent plinth]

It doesn't

[uneven surge]

so why it say 0 secs

[latent plinth]

How long ago did you enable it?

[uneven surge]

em +- 10 mins ago

[latent plinth]

It only updates every 10 minutes

and it only updates while you are live

[uneven surge]

yep ik she is live

[long geyser]

ultralord_gg

[ivory tangle]

can I as a mod be added to two different SE streamers platforms (both music) so I can make modifications in both? I am already on one. If I posted this in the wrong place let me know, I just need an answer, thank you.

[uneven surge]

well i added custom command and then added allias for that command but when i try use in chat e.g !alliasofthatcommand it dint work only !thatcommand work

well it work but i have cooldown even tho i set global cooldown and user cooldown to 0

[glacial edge]

It still does not show that it is assigned to anybody

[foggy heart]

It will likely take time to review and get a proper update for the ticket, so 30 mins may not result in much movement, unfortunately.

[glacial edge]

Ok awesome thank you 🙏

[glad wadi]

Hello, I am receiving a 404 error when trying to open my chat stats page.

1. lilymelodies
2. 619a8a4441e12eefa7800ba8

[uncut tangle]

Chat stats has 404 error. my twitch is wierdo16_

[wheat sparrow]

Hi, i have a problem with sub pannel on streamelements. I can’t see the subs in the pannel. You known i can repair this problem?

[latent plinth]

I don't know how actively the twitter DMs are monitored. Here and tickets are infinitely better for getting support.

[crude pecan]

@uncut tangle ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[latent plinth]

I don't see the panel active on your channel.

[orchid bloom]

My sponsorship tracker hasnt moved but ive had two people use my code

[latent plinth]

It can take up to 24 hours for things to update.

[orchid bloom]

copy. ill check tomorrow/tonight because it was used yesterday

[latent plinth]

If it doesn't update, you'll need to submit a ticket

[crude pecan]

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[uncut tangle]

609c0d64fc73af1524811846

[latent plinth]

Stats fixed

[latent plinth]

Fixed

[uncut tangle]

thank you

[glad wadi]

Thank you!

[brittle vessel]

are the devs aware of the hello fresh counter not working and everyone upset ?

[crude pecan]

@brittle vessel ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[lament blade]

when i shout out people it puts my twitch url instead of theres

[latent plinth]

Can you screenshot your shoutout command on your dashboard?

[torn bronze]

I’m his mod

I tried redoing the link and it didn’t work

[latent plinth]

I need to see the raw command, not the output

[latent plinth]

@torn bronze @lament blade It might be as simple as needing a space between the word channel and ${1}

[lament blade]

worked thanks so much

[latent plinth]

sweet, glad it was that simple, I was stuck if it wasn't haha

[lament blade]

hehe

[static zealot]

wasn't sure what channel to put this suggestion sorry if its wrong spot. Know you guys do sponsorship stuff, but have you thought of offering ad placement on the loyalty store/homepage. Like the streamer can select from a list of ads and designate spots on their loyalty store/homepage etc. You guys keep a cut streamer gets a cut advertiser gets legit traffic. seems like a win/win/win and alot of the work is already done for you guys. Seems like a ton of impressions/money going to waste not having this available.

[icy zealot]

So I made a custom animation in AE and that runs perfectly good with everything. But I was wondering is there a way to separate the 2 text? Like the "name" and the "Just Subscribed" text. I would like to do that because at the end of the animation the bottom part that holds the "Just Subscribed" text rolls back up before the whole animation closes. So I would like to be able to do 2 separate animations for different text and I need to make the "name" text larger so it fits it's background better.

Is there any possible way how to do this? If so please let me know and help me out. Thanks so much!

[glacial edge]

Hey, hope everyone is having a great day will someone be able to respond to my twitter dm?

on the support twitter page?

[crude pecan]

@static zealot ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[foggy heart]

There is primary and secondary txt, which usually has different settings, but we may need a video of what's happening to better understand what you're looking for

[glacial edge]

Hey, does anyone know what this means?

I emailed for help and sent a message to the support twitter but nothing

There is no way to provide proof to help there investiagation

[latent plinth]

Sponsorship issues cannot be resolved in discord or twitter, it has to be done via support tickets/email.

[glacial edge]

Ok Awesome i sent in a ticket already will you be able to assign it to someone to review?

I sent a dm also thanks bro

[latent plinth]

Nope, I'm not staff.

[glacial edge]

Ok I understand do you know where the staff is?

[latent plinth]

Busy working tickets and other issues.

Not all staff have access to all things

If they're not part of the Twitter team? Nope.

[foggy heart]

@patent mesa @glacial edge We are able to see Twitter DMs, and when there is an answer/update for your particular DM/Ticket, you will see that update. Many staff in the discord are not able to view those, so asking here will not provide a quicker answer, unfortunately

[glacial edge]

Ok I understand my friend said that he didnt get a answer for a month or two and he said he had to go to the discord for someone to get it looked at

[foggy heart]

If a ticket hasn't been touched yet, we can always bump it to get an initial response. However, if it's been answered and we say it'll take time to review, we can't speed that up until we have finished the review

[glacial edge]

Ok thanks legend your a life saver can you possibly bump mines?

[hardy mulch]

I don't have a PC does it work on your phone?

[icy zealot]

Alright. Do you want me to send that here?

[viscid imp]

Is there no way to remove an old Twitch account from the added channels on StreamElements dashboard?

[wheat sparrow]

Now i have the panel active, but i see just the write "NO DATA"

[buoyant widget]

Question on the Mediashare widget! It seems to be stuck at 30db. Any way to make it a bit louder for both me and viewers?

I'm using Edge to run the media share site because it glitches bad on Firefox, and the only thing I have going on in OBS is that I'm controlling the widget audio through it. I tried testing with some videos I know are stupid loud but results are inconclusive

[latent plinth]

I believe the panel has to be active in order for it to populate with data.

[foggy heart]

You can send the video here!

[crude pecan]

@viscid imp ⤵️

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

[icy zealot]

I already sent in dms. Sorry is that okay?

[foggy heart]

I see that one! Do you have one where the words act the way you describe? And you can post it here just in case I am not readily available

[wheat sparrow]

But now is active...

[latent plinth]

Now it will start keeping track

[wheat sparrow]

😢

[icy zealot]

No I never animated one with the text because I thought it would be simpler to do that in streamelements. Do you need that??

[foggy heart]

Maybe I'm missing something 😅 . You mentioned the "Just Subscribed" part rolls back before the animation is done, so I assumed you were testing in the overlay editor to get that image. But I was looking to se a recording of that

[icy zealot]

Oh sorry. So you know the bottom part, how it rolls back and then everything disappeared?

That's where I would put the Just subscribed text

[foggy heart]

Right, but the issue was that it was disappearing before the animation completed?

The text, that is

[icy zealot]

No. It was staying after that part of the animation was gone. Basically I'm trying to figure out if there is a way to separate the 2 text and their animation. Is that possible?

[foggy heart]

Yes, this is what I wanted a recording of. The text and animation settings can be adjusted separately, just depends on which alert as some don't have secondary text settings

[icy zealot]

That last part confused me. And I can give the video tomorrow because I already hopped off computer if that's good with you.

[foggy heart]

Sure thing, just post it here and we can take a look 👍

[forest dove]

Hey guys how to give a SO (I kinda know the code)
but be able do it when I tag someone with @ because that's doesn't work with the code I have! Thank you very much for reading!

[latent plinth]

${channel ${touser}}

[low radish]

hi, I cant find the websocket option under tool tab?

[plain ice]

How do I disable that the bot gives a timeout to anyone who sends a link on Twitch?

<@&382267076632379392>

[verbal goblet]

please dont post the same question in multiple channels. I answered you in #general-chat

[limpid spire]

Did SE remove the bot name edit from the undockable chat/activity feed widget?

[ionic kelp]

Undockable?

[limpid spire]

The activity feed that you can grab from the SE website.

It used to have an option to also change the bot name.

[ionic kelp]

Yeah. Only supported way is via SE.Live.

[limpid spire]

Was this announced or removed?

[ionic kelp]

Nothing has changed.

[limpid spire]

It has, since you could change the bot name on the SE website.

[ionic kelp]

Nope.

[limpid spire]

Yeah, been using it for 3 years. 😅

Hence why I came in here, surprised.

[ionic kelp]

¯_(ツ)_/¯

[limpid spire]

Thanks!

[mental pebble]

hi is there anyway to ban someone from joining the queue system?

[ionic kelp]

Temporarily or permanently?

[mental pebble]

temporarily would be better

but perm works aslong as i can remove it

[hybrid prism]

hi, can I get chat stats for the channel?
channel name: alienfeel
se id: 634126ecf3c64e33d80f55b4

[vital rain]

hello, I really don't know what to do about my problem so I'm hoping someone here can help me out. My problem is that I was streaming for my sponsor I needed to stream 2 & I just needed 1 more hour and it bugged out and didn't count now I can't compete my sponsorship, Idk what to do.

[pale dagger]

same problem

i think it´s a bug

and in the history is nothing

[glacial fulcrum]

hello,
I contacted your team via the support (ticket) regarding the OP Raid Shadow Legend, do you know how long they take to answer?

[proven badger]

Hi there
I have a problem with a sponsoring campain (WoWS). I Some of my viewers play and complete the goal but it didn't udpate for some of them (stream with the overlay) so i can't complete the campain who end in 3 days ... i've already send a ticket but still no answer, can i have help please ? 🙏

[pale dagger]

I received an email that my payment for the HelloFresh placement has been approved and will be processed in the next 14 business days. But the placement overview still says "Your payment is being processed. Contact support for more information". Is it just a bug? dont want to open a ticket

[midnight bison]

I am having a similar issues @pale dagger - I completed the Hellofresh and the Fortnite DBZ Sponsorships in September and the DBZ shows as 'Payment scheduled' and the Hellofresh hasnt been processed yet (said due to be paid on 4th October)

[wispy mortar]

I have a problem with the SE chatbot, it suddenly stopped working completely both timers and default/custom commands, I've already tried parting from channel and having it join back again, including completely disconnecting my twitch account and reconnecting neither of which have seemed to fix the problem, and each time I've made sure the bot was still moderator incase that had something to do with it but that hasn't been the case, every other service has continued working such as overlays, only the chat bot has stopped working.

[floral talon]

Hi i changed my twitch name

and my bots are not working anymore

anyhelp??

[wispy mortar]

i think i have the same problem cause i had just changed my twitch name too

[crude pecan]

@floral talon ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

@wispy mortar ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[icy zealot]

I sent in dms because something said "Don't share this with anyone" when I went to present mode. Hope that fine. I'm just trying to keep my account safe. 🙂

[foggy heart]

Got it, I will take a look once I get a chance!

[icy zealot]

Alright

[wispy mortar]

old: adrianser04 | new: AdrianSerr04

[floral talon]

knightmare991 OLD

Babyj3suss NEW

[foggy heart]

Have you tried adjusting these settings yet?

[icy zealot]

Yes thats how I animated them

There are the same text thing I just hit enter 2 times

[hard bane]

Hey, i've got a question regarding commands is possible for a command to do 2 things like timeout and reply to sender?

[foggy heart]

Those won't be able to be separated unfortunately. It's all one text string, and the secondary would have to be a [variable] to receive any different settings

[foggy heart]

While I don't think that can be done, I would ask in the developer channel for any suggestions

[icy zealot]

So I can't animate the text at 2 different times?

[foggy heart]

Page should be up now

[cursive quest]

Hey! I was trying to check my chat stats but it's giving me an error when I try to open it (https://stats.streamelements.com/c/mopolo), I do have the bot modded but for some reason it's showing a 404 error when I open that website, any idea on how can I fix this? Thank you!

[foggy heart]

Right. I think the only way would be to have a completely separate alert box with just text, but I'm not sure if you could get it to work the way you'd want

[crude pecan]

@cursive quest ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cursive quest]

My channel name is mopolo and my id is 602eeac76f52505c17f66735

[foggy heart]

Page is now up

[icy zealot]

How's that?

[foggy heart]

Page is up

[cursive quest]

thank you so much for the help!

[floral talon]

sorry its babyj3suss

no capital B

[foggy heart]

You'd have to try it and see how it'd work, but I'd say one alert box over the other, one just being text so you can animate it differently

[foggy heart]

believe the page is the same for the name, were you able to check?

[hybrid prism]

@foggy heart can i get chat stats?

channel name: alienfeel
se id: 634126ecf3c64e33d80f55b4

[foggy heart]

Done

[hybrid prism]

thank u!

[icy zealot]

Alright thank you so much!

[lament blade]

When I got rid of Nightbot and switched to SE, SE imported my settings from Nightbot. All 16 of my VIPs were listed in Nightbot and my Twitch Roles Manager, but only 9 of them showed up in the User Management section of SE's Chatbot. I manually added the missing seven VIPs names, but SE only gave me the option to add them as Regular (300), Moderator 500, or Super Moderator (1000) ... There was no way to add them as VIP (400), so I got stuck adding them as Regular (300). I've tried to change their statuses to VIP (400) in chat by using the !level option, but it would not work. How do I fix their statuses so that they can post links, and have the benefits of a VIP? My channel name is Cybertekkno.

[narrow talon]

overlay isnt showing up on my OBS anyone help plz

[eager magnet]

Hi , i got a Problem with my Alerts , the stuck at 3 Sec and than they are Frozen..can someone help me?

[crude pecan]

@eager magnet ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

[icy zealot]

Do you know how people make it to where if the name is small it makes text size bigger or if its really long then it makes it smaller automatically? Also I got everything else working and it looks beautiful.

[eager magnet]

Thy it works for the first Time ❤️

[foggy heart]

There should be a dynamic text option within the settings as well!

[icy zealot]

Could you tell me where in text settings? Because I can't find it

[foggy heart]

Is this for alerts or labels?

The alerts themselves aren't dynamic, you'd have to have a smaller font or a bigger alert box

[glacial fulcrum]

hello @viscid pebble ,
I contacted your team via the support (ticket) regarding the OP Raid Shadow Legend, do you know how long they take to answer?

[glacial edge]

Hey, hope you're having a great day i am not trying to bug you or anything it has been 24 hours any update?

[foggy heart]

Depends on the issue, but it could take some time depending on when it was sent

[lament blade]

Hi, I have a problem with my StreamElements Live docked windows in OBS. When I dock the windows, and lock them, it causes all of my other areas in OBS to lag. As soon as I either close the windows or remove them from being docked into their own window, my OBS runs smoothly again. Is this a known issue?

[foggy heart]

As mentioned before, if there are updates, they will be in the ticket you have.

[glacial edge]

Alright, thanks 😇

[foggy heart]

What do you mean by lag? Are the windows not responding? Would you be able to record OBS while that is happening?

[icy zealot]

Ohh ok thanks. It actually came out really good thank you so much for your help.

[lament blade]

Its mostly with the audio mixer, the responsive parts where its monitoring the audio become laggy and choppy, I can try to get a recording, one second

[keen jetty]

Hey! made a ticket but jw if anyone having same problems. Doing a 24HR for a final push to max my factor sponsor, just finished and maxxed it- went to end campaign and saying i didnt stream the second half. 17 hours into my 24 i think i did the 2hr XD. Just wondering if this is a problem for just me or not. My deal runs out in 2 days so was hoping to hear atleast something before then so it just doesnt disappear forever lmao.

[foggy heart]

If you haven't already, send the VOD with a timestamp and we can review that

[keen jetty]

i sent a screenshot of all my previous broadcasts, I did the 1 day break a while ago.

this isnt like a bad thing right? it can still be fixed? my only worry is it expires before anyone can look at it in full- sent all the info needed tho, account id, all recent vods, campaign name- is there anything else i should add?

[foggy heart]

If you sent all that in, that should be enough for review 👍 . If there is anything else, you will be notified

[keen jetty]

awesome! sorry to keep bothering I just know that the support tickets get answered during normal business hours- if my ticket isnt gotten to by 9pm monday and my campaign ends- my progress and new subscribers will still be there and counted right?

[foggy heart]

We answer them around the clock, so we should be able to get to it before then

[keen jetty]

couldn't of heard anything better right now, awesome! thanks for help! LOVE STREAM ELEMENTS AND THEIR SPONSORS ❤️

[balmy temple]

Hello, I have a problem with the chatstats of my channel, the error is "404 - Error not found", how can I solve it?

this is the error

[crude pecan]

@balmy temple ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[balmy temple]

the name of my channel is fFraab_ and my id is 62ac96af31726bc0c9a02d3e

[lament blade]

Hi i have a problem with a command that i deleted still showing in chat its like its in a state of limbo

[pseudo jewel]

Just to make sure the command does not exist anymore, you can do this:
!cmd remove COMMAND_NAME

If it says the command does not exist, then it was really removed. However, even after removing the command you still see it on chat, let us know which command you have and the response of that command to have a look at it

[lament blade]

Yup still didnt work

Say error

[pseudo jewel]

Say error what?

[lament blade]

A error occured while deleting your command

Because i imported it from nighbot then deleted it and then this happened

[pseudo jewel]

Hmm, ok. Try to redo the login process from Streamelements page using this link:
https://streamelements.com/logout
After that, try to remove the command again

What is your Twitch username?

[lament blade]

Temptak

Stil not working

[pseudo jewel]

What is the command?

[ionic kelp]

Are you trying to remove an actual command or an alias?

Because aliases are a no go

[lament blade]

so i copied commands over from nightbot right and starte dusing stream elements but i then deleted the commands yet when you use the command in chat it still works

Im happy to reset it if its possible

[lament blade]

!shh

[pseudo jewel]

This command is being triggered by Nightbot, not Streamelements. There is no answer from Streamelements on this command.

If you want to remove the Nightbot responses, you have to remove Nightbot from your chat. Or use the Nightbot interface to remove the command

[lament blade]

Sorry !jokes

Is the command

Its turned off

See its generating from stream elements

[sand canyon]

One can help me for just answer one question for me ?

[lament blade]

And its been deleted

[half rampart]

does streamelements have resub alert for prime subs?

[lament blade]

Can i just reset all of stream elements im happy too

[sand canyon]

How many time I need to wait when I withdraw on stream element ? (Sorry for my ENG)

[pseudo jewel]

It is the same resub for any other sub. Go to variations and you will see the resub alert in there

[languid wren]

404 error

[pseudo jewel]

There is no option to reset your account unless you close it and open it again (which could take a few days).
Can you try again to run the command from your chat (I have your twitch chat open to check):
!cmd remove jokes

[lament blade]

Just done it it doesnt work

How do i close it

And open it again

Ill do it that way

[pseudo jewel]

Hmm, saw that!
Go to https://streamelements.com/dashboard/bot/commands/custom and delete the command in there, it would be easier.
Because deleting your account and recreating it will take some days

[lament blade]

Ok ill try one more time

All deleted

[pseudo jewel]

Based on #sponsorship-faqs "How do I get paid", it says:
If you’ve set up the payments successfully, your payment will be sent up to 30 days after completing the campaign.

[lament blade]

Im hapoy to wait a few days

It didn't work

[pseudo jewel]

Ok, probably your account is corrupted somehow. I can ask the staff to have a look at your account and then if there is nothing they can do, they will proceed with the account closure... Or if you want to do it yourself, you can follow the steps below (just let me know if you want me to contact the staff before you trying to delete your account)
1 - In order to close your account, go to this page:
https://streamelements.com/dashboard/account/security

2 - Click on "Close my account" button and follow the steps from there.
3 - It will be asked your JWT token. You can get it from here and clicking on "Show secrets" option: https://streamelements.com/dashboard/account/channels

[lament blade]

How long until i can reopen it

1 to 2 days

3 to 5

[pseudo jewel]

Yeah, around 2 days

[lament blade]

Quicker turnaround

Inform staff to look at it because it could be a issue affecting orher streamers

[lament blade]

I can wait a few more hours if they want to check

[sharp helm]

Aloha all together ...
Could it be that the SE page and profile does not like it, when ye change the twitch-channel's name? ^^

[pseudo jewel]

Okay, let me contact the staff and will let you know the results

[lament blade]

Ok eill you inform me here

[pseudo jewel]

Yes, I will @ you or just reply your message 🙂

[sharp helm]

Because I did a few days ago and now neither bots nor stream-triggered alerts do work anylonger.
Well the bot command thing I 've been able to solve via leaving and re-entering my stream chat.

But donations (cheers) and raids and such did not get listed in the event list.
I think that might be, because the Dashboard seem to think that my former name's still the broadcaster

[lament blade]

Ok

[pseudo jewel]

When you change your username on Twitch, sometimes you need to do a logout and login so the bot can refresh the configuration with your new username. Try to follow the steps below:
1 - Go to https://streamelements.com/logout
2 - Login with your Twitch account
3 - From your dashboard, click on PART CHANNEL button
4 - Wait some seconds
5 - Click on JOIN CHANNEL button
6 - Check if you can have the alerts again.

[sharp helm]

Thanks a lot ...
Thing is, that I already did that but it did not help.
The fake/test alerts from the overlay creation do work tho.
I think it might be caused by the fact that the dashboard (for example in the bot user management section) tstill says my old name is the broadcaster, even though the profile button at the upper right is already using the new one.

I already deleted the broadcaster role in the management section, but after a reload it again says "old_username".
I think that might be why the raids/cheers do not get triggered, because SE is trying to read the old names chat/stream data and can't do so, because it is gone

[pseudo jewel]

That broadcaster user from user management is not used anymore, as far as I remember. Many accounts don't even have that appearing anymore. It looks like some synchronizing issue.
Can you confirm if your account ID is 61caf3ec8f216d86dba4b0c2? You can check it here: https://streamelements.com/dashboard/account/channels

[sharp helm]

yes i can 🙂

[pseudo jewel]

Perfect, let me check with the staff

[raw lynx]

https://obsproject.com/logs/wi2s0YqaEZ8BKeyM
this has happened now 2x in a row

[sharp helm]

Thanks a lot 🙂

[pseudo jewel]

One more thing, what was your previous username?

[sharp helm]

SirFlauscheCore

[pseudo jewel]

I checked with staff, they did something and now asked to try to remove the command again to see what the bot says. Can you try to run the command again?
!cmd remove jokes

[raw lynx]

is anyone able to help?

[glacial fulcrum]

it's about the "overview" panel of the OP Raid Shadow...
But since it's my first time I ask if it works well, if it counts well.
(it will be 1 week)

[balmy temple]

can someone help me with error 404 on the chatstats page

[obtuse wind]

Hello, I was wondering if there is an update to my ticket, I was told someone would get back to me today and I'm sill awaiting a response.

[river surge]

Hello, have some problem with TTS in alerts. I can't hear them, not even in the SE web-

[crude pecan]

@balmy temple ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[balmy temple]

the old name of my channel is fraaaaaab_sadge

the new name of my channel is fFraab_

and my id is 62ac96af31726bc0c9a02d3e

[hexed forum]

Hey, hope everyone is having a great day will someone be able to tell me how long it take's for a completed sponsorship to pop up in your invoice?

[sharp helm]

404 Error for me.

Old: SirFlauscheCore
New: MajorNossi
ID: 61caf3ec8f216d86dba4b0c2

[orchid bloom]

i still dont have an update on my tracker, still displaying 0/12 for my sponsor and its been over 2 days

[short sleet]

Hello
Can you help me to fix 404 error please?

[short sleet]

channel name: teatimeomegahyperyourm0m
acc id: 6341afb9c2758e6bd78c045b

[foggy heart]

@short sleet @sharp helm Your pages are now up

[jagged sparrow]

Hey how do you modify the streamelements canvas size? i want to match my obs canvas

Overlay resolution*

[latent plinth]

https://streamelements.com/dashboard/overlays click the three dots and then properties

[jagged sparrow]

you are a life saver! thanks

[sharp helm]

thanks a lot 🙂

[orchid bloom]

can i get the link so that i can put in a ticket for my sponsorship?

[crude pecan]

@orchid bloom ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[brittle vessel]

when will all of the streamelements staff be back in office can a staff let me know

[candid oak]

Are you having an issue with anything in particular? Have you submitted a ticket?

[river surge]

Need help with TTS plss

[crude pecan]

@river surge ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[glacial edge]

Hey, hope you are having a great day will you be able to review my ticket a submitted a while back also?

[candid oak]

When did you submit a ticket?

[river surge]

I have configured the alerts for OBS with Streamelements, but I cannot activate TTS in them. Not even activating it in the variants. When I do a test, I can't hear it neither from the OBS nor from the Streamelements website.

[glacial edge]

2 days ago

[crude pecan]

@river surge ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[candid oak]

Please allow the staff some time to respond to tickets. It can take 24-48 hours to get a response. Thank you for your continued patience.

[still stratus]

Hey, im mod at my friends twitch and he became affiliate today but suddenly !setgame stopped working, any ideas?

[river surge]

6212e2d0ebb5dc6f7693c420

[crude pecan]

@still stratus ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[candid oak]

Have the streamer log out from streamelements and part/join the bot

[glacial edge]

Thank you so much i was just wondering because it has not been assigned to anyone yet

[still stratus]

Okay, will try thanks

[candid oak]

what is the name of the overlay

[candid oak]

What is the ticket number

[brittle vessel]

its been answered already

its no ticket number

i got my answer

same thing everytime

[river surge]

Greyson, how do I do this?

Like, im typing my id

[candid oak]

It's already posted, no need to repost it

[brittle vessel]

everything works perfect factor, raid, hbo max, its just hellofresh

[candid oak]

What is the latest ticket number

[river surge]

But should I recive an automatic answer from the bot?

[candid oak]

no.

I need to know what is the name of the overlay that has your tts settings

[river surge]

Lemme see

[brittle vessel]

#273131

[candid oak]

A rep will repsond to your ticket, thank you for your continued patience

[glacial edge]

Ok thank you legend thanks for your assistance may god bless you ❤️

[river surge]

Its BitsAlert, also SubsAlerts

[candid oak]

You don't have TTS enabled in the BitsAlert overlay

[river surge]

No because it didn't work, so i put in as default

[candid oak]

Also, you only have TTS enabled for the main subscription, but none of the variants.

Let me test real quick

[river surge]

Yep

[candid oak]

It's not working because you have "sofia" as the voice. there is a known issue with some of the TTS voices and Sofia is one of em

[river surge]

Oh... so that is.

Also, should I enable it only for variants, or also the main subscription?

[candid oak]

Also of them, if you want TTS for all cheer alerts and subs alerts, you need to enable it for each variant

[stone spoke]

Some of my tips alerts on stream aren't coming through. They show up in my chat and update in my recent tip but the alert doesn't come through. It seems to be connected with either 1. How long the message is. 2. Maybe the punctuation or spacing in the message? When I copy and past the exact message, amount tipped, and username it doesn't come through but when I remove or change the message it comes through.

[river surge]

Ok, thats all. Thanks you very muchh!

[candid oak]

Are they being tipped via PayPal or Se.Pay?

[stone spoke]

@candid oak PayPal I believe. 9/10 come through but I've had two in the last two weeks that haven't. Also sometimes they come through but don't read the message via TTS

[crude pecan]

@stone spoke ⤵️

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

[stone spoke]

Interesting

The same viewer tipped the same amount ($40) the night before. Maybe it blocked it for suspicious activity

[candid oak]

Can you double check a setting for me real quick.

Go to StreamElements Dashboard > Revenue > Tipping Settings > tipping settings (top right) > Tip Moderation.

This setting can have the option to mute alerts if they contain certain words (Global will block the word a*s even if it's in words such as Sassy)

[candid oak]

That may be a reason as well

[stone spoke]

Sorry yes I'll check that brb

Standard and custom are both enabled @candid oak

And the word "massive" was in it

[candid oak]

So even if the tip goes through, but TTS doesn't trigger, it could be due to those settings, (depending on what you have set as the action. Some will change the word, some will flat out block the alert)

[stone spoke]

Let me try disabling that and replaying the alert

[glacial edge]

How come u closed it bro i got 2 sponsorhips @candid oak

[stone spoke]

@candid oak That fixed it after I reloaded them thank you!

[patent mesa]

Is it a known bug that the date for the payment of Hello fresh isnt shown on the site?

[candid oak]

What status is it showing under the "payment" tab?

[patent mesa]

thats why I am wondering

[glacial edge]

I just responded to the old ticket when will I get response to that one?

[candid oak]

Please allow 24-48 hours for a response.

[lament blade]

I posted my issue in this forum at 8:12AM this morning and have not received any response, not even a cursory acknowledgement that someone has even ready the post I submitted. Could someone please look at the issue I am having and please reply? Do I have to wait 24-48 hours for a reply? The issue appears to be something that is on SE's end of the network.

[crude pecan]

@lament blade ⤵️

Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[foggy jay]

hi so my sub alert isn't emulating when i run it through obs, i've tried trouble shooting it by turning my hardware acceleration off and reconnecting my twitch account, what else can i do?

[crude pecan]

@lament blade ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[candid oak]

Do you have the "preview live on stream" option selected? Did you set the dimensions for the browser source to 1920x1080?

[crude pecan]

@foggy jay ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[lament blade]

Where do I find this account ID?

[candid oak]

Click the link provided, then on the page it will show the accountid

[foggy jay]

oo that fixed it thank you!

[obtuse wind]

Hello, I was wondering if there is an update to my ticket, I was told someone would get back to me today and I'm sill awaiting a response.

[lament blade]

The Account ID is 62e87185b241f8683bc02684. I already know the levels, some of my VIPs in Twitch/Nightbot did not move over when I imported into SE and closed my Nightbot account. I added those 7 people manually and am not able to give them their VIP status in SE, it is not an option on the User Management list. Everyone on the User Managment list should have VIP status.

[candid oak]

What is the ticket number?

[raw lynx]

my obs will not stop freezing

[candid oak]

There is a known issue with the import tool and i've added this to our report. I've added all the users on your list to VIP status.

When you tried the command in chat, did you get an error message? Did you do !level @username 400?

[crude pecan]

@raw lynx ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

[lament blade]

I tried that command in chat and it responded that the person was Regular (300) status. It did not change it. I just refreshed my browser and everyone in that screen is showing as VIP. Thanks so much!

[candid oak]

Have you changed your name on twitch since you created your streamelements account?

[lament blade]

No, my name is the same.

[glacial edge]

How is that fair yall told me wait 24 hours to answer my other ticket then yall closed it today after 48 hours and now yall told me wait another 48 hours for my new one

[candid oak]

Okay, can you try using a broadcaster only command in your chat? you can either create one or find one in the "Chat commands" tab. Please let us know if you get an error response

[candid oak]

We are investigating your case. We need time to look into. We ask for your continued patience and understanding while we look into it.

[glacial edge]

Ok legend thanks for your help

[lament blade]

I changed one of my commands to broadcaster only and it worked fine. I also have the broadcaster icon by my username.

[candid oak]

Perfect, thank you! You should have it work as normal from now on. Let us know if you have any issues!

[lament blade]

Thanks so much for your help!

[raw lynx]

https://obsproject.com/logs/vNlm_ky7LNeiEyp6

[candid oak]

https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FvNlm_ky7LNeiEyp6 <- this is a start, but it's worth reading the guides here then trying the clean log option and post the new link here

[ivory tangle]

I asked this yesterday and it was not answered or told to ask to move question in another place. I am a moderator for one streamer. I wanted to know if it is possible for me to be added as a moderator to a second streamers SE? If so, would there be any issues logging in? If there is s place in help I’d explained clearly you can refer me there. But please respond. Thanks.

[candid oak]

You can be added to multiple channels as an editor/bot moderator.

[balmy temple]

how can I fix the 404 error on the chatstats page

[crude pecan]

@balmy temple ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[balmy temple]

Old channel name: Fraaaaaab_Sadge
New channel name: fFraab_
Account ID: 62ac96af31726bc0c9a02d3e

[candid oak]

Should be fixed now!

[jagged sparrow]

Guys i think i broke my alerts!
I was testing my overlay and i emulated a subscription of 5000+ months* and it stopped working

refreshed the page and the alerts play on the website but not on my obs

what did i do

[candid oak]

Do you have "preview live on stream" selected? Do you have the resolution properly set for the overlay (1920x1080)

[crude pecan]

@jagged sparrow ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[jagged sparrow]

everything was ok till i sent that 5000-month subscription

oh nvm rebooting obs did the job

omg im so stupid

never doing that again lol

[lament blade]

You sir are a gentlmen

[raw lynx]

hey, so I just had to completely restart obs and lost all my sources etc. so now I have to re-add everything but I forgot how to add overlays with the links

[crude pecan]

@raw lynx ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S