⚡│ask-community

[lost hollow]

Hello team! 👋 I have a quick question regarding the Perplexity Pro subscription included with Revolut.

The offer states that it requires a new Perplexity account. However, I previously used a 1-month free trial on my current account back in November/December 2025. Is there any way to apply the Revolut benefit to my existing account, or what is the best way to proceed so I can use the subscription?

Thank you in advance for your help!

[random viper]

Is PPLX gem 3 pro same quality as gem 3 pro in gem interface?
Need to migrate and want to know if there is a diff.

[wide zodiac]

Hello I have a question. I have perplexity pro because of my Revolut Premium account. In the Perplexity app, it shows that my perplexity pro has been paused, why is that?

[desert imp]

is the 5$ perplexity pro free credit thing gone?

[dry wasp]

haven't check that personally, but since they removed basically anything that was making Pro useful lately, i wouldn't be suprised if they removed that as well yeah...

[desert imp]

yeah... they removed the mention from the help article ... https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro

[compact night]

Hey guys where can I describe a problem I have with the app

[compact night]

Hey guys my subscription in Perplexity has ended while my plan on Revolut didn't I tried to get a new code but Revolut told me to contract with Perplexity

[shrewd sphinx]

Hello! I am helping archive my grandfathers life’s work (painter) and wanting to go from written notes to something printed he can read and edit.

I have been using a scanning app on my phone, and uploading the JPEGs into an LLM like sonnet or opus, and giving fairly sparse directions. I know there are tools like transcribus etc, is there a benefit to feeding it through one of those before hitting the llm?

Is there anything I’m not considering or a better way of doing this? He doesn’t write super fast so it’s never more than a couple pages at a time

[void basin]

Hi do you have an iPhone

[shrewd sphinx]

Ye

[void basin]

You can use the notes app and click the paperclip icon and scan document. U don’t need to pay for ai to do this

[ebon vortex]

Does anyone know how to delete your memories? I asked Perplexity but it gave me a link to a 404 error page and the manage memories section doesn't exist where it tells me to look

[ebon vortex]

Ah. So even in desktop mode, you have to use a desktop web browser. I got it sorted out

[floral dirge]

anyone know how to use perplexity llms on roo code?

[stuck musk]

I need to contact support. I've sent emails with no response. I have pro for a year but logged in on my new phone and the pro version is gone

Can anyone please help?

😭

Thanks in advance

[iron escarp]

so i'm testing out Perplexity's - seemingly official - plugin in VS Code, I generated an API key, copied it and pasted in, tested it, and it gives me 400 error, what gives?

[static pond]

What time do the weekly pro model quotas reset? or is it random?

[burnt tartan]

why did my perplexity pro deep research got limited without using it several times? and i just subscribed it for new monthly payment

[timber flume]

I have the same query

[wet talon]

i think it is monday but also it can be random on your account sooo every week in your subscription period?? It is confusing

[wet talon]

but you can monitor it via this page:

https://www.perplexity.ai/rest/rate-limit/all

[static pond]

yeah monitoring it just dont exactly understand when it resets

[wet talon]

nobody knows, but i would assume it is monday cause it is the most logical day

[static pond]

I see, cheers

[proven kraken]

Hello. I imported my bookmarks from Chrome to Comet browser, and everything worked fine for a few days. Sync is ON with my Google account. Then, when I tried to edit some bookmarks and delete old ones, Comet synced after a few minutes and reverted all my changes. How can I fix this? I can't edit/delete my bookmarks anymore...

[surreal hedge]

Hello, I am having issues to restore Pro account after got disconnected form the app.

[midnight fjord]

How do I upload a video from my camera roll into Perplexity to have an analyzed and transcribed

[fluid lark]

Hello I'm Nithiyugan how are all . I think you doing amazing go to create your own success. And any budy know me . Please tell

[jade locust]

Why am I unavailable to create images with any image models? I am from EU.

[long bluff]

Do you guys know any tool (open source, Perplexity's, or whatever) to help me take notes of video-recorded classes? I was trying to upload the videos to Google AI Studio (Right now I have Gemini Pro and Perplexity Pro, but always considering Claude and ChatGPT too), but one video is very long and is over 1M tokens. Any tips? Tools that help transform the data for the AI to digest it? I go to the classes, but am not good at taking notes (and haven't got much time to rewatch the lessons). I have already reduced the video to 5 fps. I want to upload the video as we create a full financial model in excel, and I believe the AI would find that more helpful than just an audio

[left jay]

I’m not certain it’ll work but have you tried NotebookLM?

[left jay]

I’m not certain you’re getting any benefit from using video though. Most likely it’s just being converted to a transcript anyhow

[long bluff]

No... The videos are limited to 200mb there

Mines are at least 300mb

[left jay]

You could try splitting the video in half’s and first converting them to transcripts then querying off the transcript

[long bluff]

The thing is the full class is in 4 videos already (I have a 10h class split in 4 lessons every week). But yeah, i may end splitting them in 8

[hardy pasture]

Can anyone know using AI what changes we can do in email infrastructure

[cobalt night]

#⚡│ask-community Hi team, any plan for Comet on Linux soon ?

[young crow]

Is there a support from perplexity here on discord?

[pliant rampart]

Lol.

[left jay]

You may want to rephrase this (AI can probably help you out) as this is difficult to understand

[umbral thistle]

Hello everyone.. quick question. My pro subscription got renewed on the 13th, yet i only had 1 deep research available before perplexity wanted me to upgrade to max again? arent you supposed to get 20?

[tame moss]

I'm getting the same error

[sour folio]

Did they change the limit of deep research for pro users?

[umbral thistle]

yea to 20/month

but now im not even getting the 20 lol

[sour folio]

Just 20!?
How many times can we use it before they change?

[tight narwhal]

Guys I used to do automating commenting on LinkedIn through comet ! But from fast few months it restricted commenting for LinkedIn ? Is there any way to do this on comet ? You know like some kinda jailbreak or anything ?

[sour folio]

They've restricted many things. I used to use Comet for automation, but they restricted it, so it's useless for pro users now. And now with deep research, I'm already planning to move on to using other services like Claude.

[tight narwhal]

Ya Claude is really good at coding, understanding and writing things / also if I want to learn any new things I’ll do research Claude how can I learn this thing, it’s very good at understanding our requirements

[sour folio]

Plus, Claude has Claude in Chrome, so that you can use Claude like a Comet automation.

[sour folio]

Same thing happening

[tight narwhal]

Yos Yos
I’ll try this for comment automation

[thick crown]

use ffmpg to turn the mp4 file into mp3, then whisper and pyannote to turn the mp3 into a diarized and aligned transcription. with the resulting txt file you can create a summary. any llm will guide you through the python needed to get it done

[strong jay]

Compress it

[fervent hamlet]

I know I am really late with this, but I am just realizing I am getting this message as well. I do not have to update my account until August...and getting this message..

[atomic mural]

Rate my banner 1-10?

[fluid pumice]

Looks great 👍 👌 8

[tawdry basalt]

Try a vpn. Might be related to the new ai laws if they are already in place. I am in Switzerland and no problemos

[stuck musk]

@hallow lintel are support agents available 24/7?

I put in a ticket

[wispy ridge]

I am in Canada and cannot seem to generate images 90% of the time. It says it's my region... But then at random, AI will be able to generate a few images, and then back to saying it can't because of my region. I don't understand. Didn't have this issue before this week, and also any other AI I use doesn't give me any issues with this

"I'm unable to generate the image because image generation isn't currently available in your region. This is a technical limitation based on your location"

[hallow lintel]

no ads sharing ser

[nimble rover]

Hi I've got a question. How does situation look if I'll buy Perplexity Pro plan, will I be able to connect it with openclaw? Or do I need something else, like api key? I want to know what pro plan provides and will I be able to use it with openclaw?

[tawdry basalt]

Had similar experiences with the asset generation but never regional based. Guess you have no other choices than to write Sam.

[shrewd rover]

Download Opera browser. Enable free VPN there, choose US and you will have unlimited image generations in Perplexity with Pro account.

[remote belfry]

I noticed that "Discover" is not an option as an Android Shortcut anymore. Anyone knows anything about this?

[zenith pier]

Hi!

I have a question: did they lower the tokens for deep thinking? It's a big drop from what I could notice.

And another question, is Comet better than the desktop application for Windows?

[long bluff]

They were 3gb

[strong jay]

Then post it on YouTube and give the link to notebooklm

[tawdry marsh]

How do you hide the news feed in the upper right corner?

[cosmic niche]

@velvet tangle please check ur dm sir

[viscid pumice]

Hey! i has perplexity pro for a year because of inviting ppl and referrals but it got paused right now so how do i fix it

[rancid meadow]

Anyone know any good alternatives to Comet, have two Pro plans and just want something else to balance credits

[rancid meadow]

Might be because of that card thing they added, check if u got an email saying you need to add a form of payment

[wispy ridge]

Unfortunately that doesn't work. I have opera and 2 different types of vpn and neither work to make it change its mind about the region thing ;_;

[idle patrol]

Hi there,
I’m trying to understand how Perplexity’s Agent API handles web search under the hood.
From the public docs, it’s clear that Perplexity has its own AI‑first Search API and also supports multiple third‑party models, but I can’t find any explicit statement about what actually happens inside the Agent API.
Concretely: when an agent “goes to the web” to gather information, is it always using Perplexity’s own search infrastructure (the same stack exposed via the Search API), or can it sometimes rely on the built‑in browsing / search capabilities of the underlying model provider (e.g., OpenAI, Anthropic, etc.)?
I’m looking for an official or at least well‑informed answer (docs, staff comment, or a reliable technical deep‑dive), because this matters for how I reason about data flow, evals, and compliance.

[ionic sparrow]

please contact [e-mail]

[pale tangle]

Same. No idea when I'll be able to do advanced searches again. Very disappointing, and we're many to experience this these days.

[serene otter]

How to run this pronounciation coach as it used to be before? Now it just gives me regular text with written phonetics

I tried study mode, different templates, prompts, models, it still gives me the same everytime

https://x.com/AravSrinivas/status/1978865088296542387

#📢│announcements message

Aravind Srinivas (@AravSrinivas)

We’ve built a new experience for learning languages on Perplexity. Answers need to go beyond text to interactive experiences and cards embedded into the stream of tokens. Available on iOS and web. Coming soon to Android.

▶ Play video

X · Oct 16, 2025, 4:46 PM

[cosmic niche]

@haughty brook @velvet tangle bro I need help I dm u ice lava man 12 hours ago please check and help me i escalated an issue through email 10 days ago and it is still not resolved

[haughty brook]

Hi devil, moderators are not part of the Official Perplexity Team and can not help with support tickets. Please wait for a response from the team or try the live chat on your account page. Sorry for the inconvenience.

[manic coral]

hello, i have an issue, i tried to create an image on perplexity but i cant for the reason that in my country i cant make images, im from mexico, what could i do to create images or i can do it anymore

[tame moss]

use VPN

[manic coral]

what vpn do you recommend

[tame moss]

Google which one works for your specific case

[manic coral]

anyone that you recommend

comet doesnt have one?

[tame moss]

I'm pretty sure any paid VPN does the job.
for the free ones you will have to google it

[patent bison]

Hello, I have a little question - how do I change this font?

I mean I had default font but recently by the some reason it changed to times new roman or something

[cosmic niche]

Thanks

[ivory oyster]

i cant upload images to perplexity even tho i have pro, this a bug or smth?

[patent bison]

who can help

[shrewd rover]

https://discord.com/channels/1047197230748151888/1473705067109417195

[mossy crater]

I have the same question!!

[lost thorn]

where is the "I have code" button supposed to be

[sage fog]

can someone help me out? im not sure if im just too stupid or if its a limitation by perplexity?

Issue: Voice Mode behaves differently than Text Chat

• Device: Windows PC, Perplexity Desktop App
• Space: PSYCH50 Class Space
• Observation: In the text chat within an ongoing thread, the conversation feels natural and relaxed. The Voice Mode (waveform button) is only visible when starting a new chat, not within an ongoing thread.
• Core issue: The Voice Mode responds in a stiff and unnatural way – noticeably worse than the text chat, even though the same model (Claude Sonnet 4.6) and the same Space are being used.
• Expected behavior: Voice Mode should feel just as natural as the text chat, so that voice conversations are actually enjoyable.
• Workaround so far: None – either Voice Mode (stiff) or text chat (have to read).

[pearl geode]

Sou cliente da viso e usei o cupom de um ano, mas com uns 3 meses de uso perdi o pro.
Não fiz nenhum tipo de alteração na conta da vivo. Alguém já passou por isso ou saberia dizer o motivo?

[junior zenith]

Hi! I recently had a 1-year free Perplexity Pro student plan run out, and am trying to subscribe to the same Pro plan again. I know that students are supposed to receive 50% off on a Pro plan however, when clicking the upgrade button, it says: "Promotion: 50% off one payment." I thought this 50% promotion was indefinite for students?

[ancient violet]

Hello! I am using Revolut Metal and i have Pro plan from it but when I check the Perplexity app it is saying that the plan is paused. What could be causing the issue?

[finite ivy]

Hi, have redeemed airtel perplexity pro, the app says pro is active but when it redirects to perplexity to add a payment method, the promotional offer doesn't apply and it straight away asks to pay $200.

I emailed perplexity but they haven't emailed me with a response for 10 days.

Can someone help me with this? Please.

[ancient violet]

Have you checked the spam?

[finite ivy]

What spam?

[ancient violet]

Spam folder in your email

[finite ivy]

Yes, no email from perplexity even in the spam folder

[ancient violet]

I guess perplexity at its finest, since I see a lot of people having the same complaint as me.

[hot sandal]

The just removed my pro which i was given by revolut??? What is this

[round sluice]

Hey everyone, I’m Devanshu (https://www.linkedin.com/in/devanshubrahmbhatt/), a Product Manager at a Series-B AI privacy startup.

I’ve also been a founder before, including building a company in the recruitment space. Now, with my co-founder, who was a founding PM at GraphQL, we’re launching a new platform: a marketplace where anyone can list AI agents.

Our goal is simple: enable builders to make money from the agents they create. You focus on building great agents. We handle discovery, evaluation, ranking, buyers, security, compliance, and payments. Just build and list. We do the rest.

Think Upwork, but for agents. We’re rolling out our beta next week and would love your help. If you’re interested in testing, fill out this Google form and we’ll send you an invite.

Beta Invite Form Link : https://forms.gle/aMCFrSwFmYeRtxkw8

[faint basin]

Revolut pro is working again, I had to enter card details (even if I am not going to be charged, though)

[viral sail]

Hi Perplexity team & devs,

I'm a Pro subscriber and love using Comet Browser, but today I hit the "quota used up" error after heavy use. In Settings > Account > Subscription, I only see billing info—no usage details, remaining quota, or reset schedule (daily/weekly?).

Could you clarify:

Where exactly can Pro users check Comet query usage (e.g., remaining vs. used)?

What's the exact limit for Pro (e.g., X queries/day/week)?

When does it reset/refill automatically?

[tired crystal]

Hi community & devs!

I am Alex, an active PRO suscriber and evangelist of Perplexity products )

My quistion is about limits for Deep Research and downloading files in Enterprice PRO? Im going to use it for my team

[ancient violet]

Thanks man! You are way more of help than the support.

[versed rapids]

I am an annual subscriber and am looking for an AI that can give me an edge daily and swing trading the stock market. I'm not finding that perplexity can handle that task. Am I wrong?

[inland ocean]

Hello! 👋🏾 I'm an active Pro subscriber since early '24 who lives in Texas, USA but spends a considerable amount of time in Ontario, Canada. I have turned off location, memories, and other settings and have even included my distaste for geolocation in my bio 😅, but I still get prompt responses that make assumptions about where I live and where I'm located. Does anyone have any advice for keeping perplexity location-independent? Happy to ask elsewhere if there's a better place to ask.

[jaunty pagoda]

👍

[mellow harness]

Hi guys I am using Perplexity Comet browser, I am not able to give access to my browser to perform the actions for me.
I am a non-pro user. But I saw this feature in Comet ad and YouTube videos.
I searched everywhere in settings but it's not working, it's not taking control of my webpage. It's just writing down the responses.
Can anyone help please? I am frustrated. I am a learner and it is hampering my studies.

Please help @perplexity or @anyone
I will be very thankful to you 👏

[hallow lintel]

@mellow harness

[brittle lodge]

I would also like to know these answers

[cosmic bluff]

Just let me good in peace

Goon

Love and hate im telling you

Omg kill me

Couldn't take a softball request and struck out or whatever sports analogy is good. Should ask ai

Dude you kind of suck

Im taking a break before I respond hes missing me off a bit :p

[glass garnet]

Anyone figure out how to disable/remove schedule tasks from Perplexity?

[shy scarab]

Has anyone used Kinguin where there was information about an annual subscription at a promotional price? Today, it was taken away from me by Perplexity without any reason given.

[shrewd crest]

Today my subscription also got suspended but I bought it on G2A. 2 hours ago everything worked fine but suddenly I got an email that it was termianted.

[shy scarab]

The same issue...

[proven kraken]

Hello. Any help plz? I imported my bookmarks from Chrome to Comet browser, and everything worked fine for a few days. Sync is ON with my Google account. Then, when I tried to edit some bookmarks and delete old ones, Comet synced after a few minutes and reverted all my changes. How can I fix this? I can't edit/delete my bookmarks anymore...

[uncut burrow]

Ok?

[crystal magnet]

Nope

Didn't get the reason for ban

[uncut burrow]

Oh.

[cosmic jewel]

Hi @native crystal_ai team. My Pro subscription was abruptly suspended. The initial email stated it was for a ToS violation but explicitly said I could 'subscribe again at any time.' However, when I reached out to support, your AI agent (Sam) completely blocked my ticket, claiming it's a final ban and refusing to escalate to a human. This seems like a massive false positive and a contradictory automated loop. Could a real human please look into my account? My email is [e-mail].

[tribal onyx]

My pro account got suspended, I didnt even use it today. Seems that others are also facing the same issue.

[silver valve]

Hi , whats the best way to contact perplexity support (humans, not an ai bot) ?
@native crystal @hollow ginkgo @next lion @terse steeple @wanton wharf

[vale galleon]

Mine ended too, without me even breaking a single point in the ToS (I did actually read it btw)

[silver valve]

same, and there's no way to contact "human support".

[tame moss]

@gray bronze @slim night

[slim night]

There is no massive false positive. Double-checked and confirmed by the support team, sorry.

[slim night]

If you believe there was a mistake, the best way to appeal is to reach out to our [e-mail] email.

[tame moss]

pro search with custom selected model as default is limited to 20 per day or?

[silver valve]

doesnt work, Sam the AI Bot denies me human support 🙂

[tame moss]

sam is mogging

[tawny hatch]

200 a week with usage recharging around 1 every hour or so

[silver valve]

@gray bronze @slim night looks like multiple users are getting their Pro accounts suspended by automated detection, could you please look into this and reinstate my account . Thanks 🙂

[tame moss]

what does usage recharging around 1 every hour mean?
so if I use all 200 I will get 1 pro search every 1 hour?

[tawny hatch]

Yeah. If you do 5 searches, you'll get 5 back and reach the 200 cap again in less than 5 hours

[tame moss]

that's huge downgrade from 500 per day

[tribal onyx]

join the club

[tame moss]

rip

well at least it was great while it lasted

[silver valve]

everyone tag Perplexity team members with your suspension screenshots. I dont see any other way to contact them. Sam AI Bot responds if you email at [e-mail] which is not useful.

@gray bronze @slim night

[tame moss]

and on what day limits reset and we get all 200 back?

[slim night]

The appeal result in cases with regional & certain promo codes is clear and final.

[tame moss]

https://www.perplexity.ai/rest/user/settings

what part here says how many pro searches I have left this week

[slim night]

Please don't. #⚡│ask-community message
This is the right way to appeal, if you believe there was an error.

[tawny hatch]

https://www.perplexity.ai/rest/rate-limit/all

[tawny hatch]

I don't think they ever come back all at once, but rather are just on that rolling window

[tame moss]

😱

[tame moss]

do u use max or pro

[tawny hatch]

Pro

[tame moss]

is this the same regardless of your location

[tawny hatch]

Yes

[tame moss]

do u pay for any other ai subscription ?

[unreal fox]

What is the reason for these cases being unstated and so vague? why can't you mention why the user got banned specifically, ngl this looks really unprofessional and also the fact all the responses to the [e-mail] mail is being made by some AI agent lol I was planning on buying a student sub, but I am unsure if it would be safe to do so given the support is such useless

[jolly sun]

hi all ! I'm pro subscriber and hitting a daily image upload limit. I can't find anywhere where to check my usage. Am I missing something ?

[tame moss]

https://www.perplexity.ai/rest/user/settings

https://www.perplexity.ai/rest/rate-limit/all

[normal forum]

Really dumb question: if I choose Gemini Pro as an option to use on the chat, does it use the nano banana pro to create images?

[void sedge]

Hello, Does anyone is having same issue? I am trying to contact them but their bot sam is not escalating to human. I just want to know the reason, what I have done wrong?

[dusky wedge]

OK, I just read through a bunch of previous comments and I'm still unsure about what happened. Fortunately, I haven't been suspended, but suddenly, on February 3rd, I was informed that I was out of deep research requests. I have been defaulting to deep research for months and I only use it a few times per day, so every morning I have seen my remaining requests at max availability... until suddenly, I'm supposedly out. It's replenishing at two per day, but WTH, happened?

[silver valve]

I got temp banned from Discord for this message regarding my Pro account's suspension.

@slim night -> Its clearly an error when its automated suspension and many are affected here on Discord(its flooded with helpless messages). I mailed [e-mail] all i received was an automated response from Sam AI Bot with no solution.

With no way to contact actual human support and getting Discord banned for the appeal, I honestly feel like I'm scammed here. Looks like this is the end. I won’t be subscribing to Perplexity again. It’s been nice knowing y’all.

./Adios

[void sedge]

Oh, seems like they are soon going to filing bankruptcy

[silver valve]

+1

[void sedge]

Also for last few days, sometimes gemini doesnt work and some time gpt doesn't work. I thought there was a server issue

[unreal fox]

yup they are getting rid of promo subscribers by lying that they violated some ToC to get people to pay

[void sedge]

I was using free trail and I think suspension should mean like you can't use perplexity with same account anymore but they are asking to pay after suspension. I assume that they are tracking heavy users and suspending them thinking that they can convert free trial users to paid user.

[unreal fox]

Yup

[pine sage]

What's up with the copyright thing that's what I want to know I saw video saying we won't own what we generate but Perplexity doesn't own the llms it used I'm confused

[unreal fox]

ngl they could have just asked me to upgrade at 50% off or something and I would have still thought about it but spamming fake ToC and having a bot reply to mails gotta be the most d move in the history of corporate greed

[void sedge]

I can verify my self as student and can continue the subscription for 9 bucks. But I have trust issues 😕

[unreal fox]

they didn't even care to hide the fact they are doing this lol none of my friends would be using perplexity for searches

[unreal fox]

me too but that 9$ is when you buy yearly and I don't think the company is gonna last for another year

they already reduced pro tier limits by 50%

[void sedge]

Lol, didn't know that

Well, I am halfway through my thesis and got surprised today. 😅

[unreal fox]

Use Gemini Pro lol

its free for students and they got NotebookLM

[void sedge]

I dont have gemini pro😅

You can only get gemini pro as a student for a month

[unreal fox]

Nah for a year

[void sedge]

I will probably use Al from my institution

[unreal fox]

https://support.google.com/gemini/answer/16417758?hl=en

[unreal fox]

Good luck with your thesis

[void sedge]

Thank you

[void sedge]

I think not for my country 😕

[hidden juniper]

Hey — need advice on Perplexity support.

My Perplexity Pro was suspended for “ToS violation.” I asked for details because I was recently hacked across multiple accounts and suspect unauthorized access, but I only received a templated response from an “AI Support Agent” saying it’s final and can’t be appealed.

What’s worse: the bot cites Section 10.3 as the basis — but in the Polish ToS 10.3 is about SMS/ProShop, not termination/suspension. Feels like nobody reviewed it.

Any tips to reach a human agent (best channel/keywords/escalation path)? Thanks 🙏

[flat zealot]

If you believe there was a mistake, the best way to appeal is to reach out to [e-mail]

[digital comet]

I got the same email and reply as well

[digital comet]

I tried many times but there are a bot who responding any email within a minute

[void sedge]

..

[void sedge]

Welcome to the club

[hidden juniper]

Very funny : ) that was the answer from [e-mail]

[worn lichen]

i keep having issues with perplexity switching out of claude or any other AI. i am a pro user. worked fine this AM. this a system issue?

[lucid cliff]

Seems the sam is the dumbest ai model which is being used in support repeating same again and again not telling me why I am being suspended

[hot lion]

How many “Deep Research” queries do we get every month or week? Any way to track that?

[quaint wraith]

Hi
My pro account was also suspended stating the section 10.3 and the same auto reply from a bot in like 10 second.
No clue what to do

[worn crystal]

Hi everyone, quick issue with Perplexity Pro: got my subscription suspended overnight with no warning, just a vague "activity inconsistent with policies" under ToS 10.3. I'm a law student doing legit academic research on comparative law and financial crimes - many of my personal data and notes are in those chats.

Emailed support with a formal appeal, but crickets so far. No specifics on the violation, no chance to fix it - just automated nonsense. This sucks for education-focused users you guys promote.

Anyone dealt with this? Subscription's critical for my work, and this is tanking trust. 😭

[ionic sparrow]

please contact [e-mail]

if you belive there was an error you can appeal @quaint wraith

[worn crystal]

Thanks, I reached out to support, confirmed they've reviewed my appeal and escalated it to a specialist team for a full account review. I hope they will provide details soon.

[bold dock]

i ask support for clarification, there answer:
Hi Alexander,

I understand you'd like more details about the suspension. However, I'm unable to provide specific information about the activity that triggered the violation. Our systems conduct thorough reviews of account activity, and the decision to suspend your account was made after careful evaluation.

The suspension is final and cannot be appealed or re-reviewed. This policy applies to all Terms of Service violations to maintain the integrity and security of our platform.

As mentioned previously, you're welcome to continue using the free version of Perplexity or subscribe to a paid plan at regular pricing at perplexity.ai/pro using an eligible payment method without promotional codes.

We appreciate your understanding.
so basically decision is final and 0 information why

[tough raptor]

Subject: Cannot generate API key on Pro account – “Error. Please try again.”
Hi Perplexity support,
I am on an individual Perplexity Pro plan, and when I go to Settings → API page (https://www.perplexity.ai/account/api/keys) and click “Generate API Key”, I always get a toast saying “Error. Please try again.” and no key is created.

Environment: Windows 11 / Chrome (same issue in Incognito and other browsers)

Pro subscription is active on this account.

Could you please check if there is any issue or restriction on my account for API usage, or if there is a backend error on the API keys page?
I can provide screenshots of the error if needed.
Thank you.

[gaunt rapids]

#⚡│ask-community Where can I read the latest chapter (Ch-77) of "The regressed mercenary has a plan"?

[fringe marten]

Hi,

I received a response from the AI Support Agent stating that the decision is final and cannot be reviewed.

However, I genuinely believe this may be a false positive. I do not use API, automation, scraping tools, or account sharing. My usage was limited to research prompts (5–10 per day).

Is it possible to have this reviewed by a human team member?

I value the platform and would appreciate clarification.

Thank you.

[desert swan]

What happened?

Why did so many people get banned

And how is even possible to get banned if the chats are kept private, and if you would be suspended it probably needs human reviewers to prove otherwise

This is insane....

[weak jungle]

#⚡│ask-community What Perplexity is doing is beyond shocking. How can they revoke access for legitimately subscribed Pro accounts and not give a valid reason? I use Perplexity Pro strictly for coding assistance and that too only about 8-10 prompts a day. This is ridiculous and needs to be condemned.

Hey there! I'm Sam, Perplexity's AI Support Agent.

Thank you for reaching out. Your account was suspended because our systems detected activity that violates our Terms of Service. After a thorough review, it was determined that your account was used in a manner inconsistent with our platform policies. This decision is final and cannot be appealed or re-reviewed. If you have an iOS subscription, you'll need to cancel it through iOS Settings > Apple Account > Subscriptions. For all other subscriptions, no further charges will be applied. We appreciate your understanding.

Regards,
Sam
AI Support agent for Perplexity

[weak jungle]

Yeah I am shocked beyond words. Out of the blue, Pro access has been suspended without any valid reason.

[near silo]

hi!

Why i have limitations on my Pro account? whats going on and where is a proper communication about changes? Why should i pay $200 per month to upload image to perplexity lol

[digital comet]

I think this is a great strategy to reduce server overload by suspending accounts to limit the usage of Airtel Pro users — a smart trick to fool everyone after a few months.

[near silo]

ok, but without any notification?!?

i would rather give my money to ChatGPT in this case

[obsidian hull]

Man, that sucks 😢

[elder sun]

you got notification.. it starts with "your account has been suspended"

[unreal fox]

Use Gemini if you want Search and Claude if you want Coding

ChatGPT is way too generic

[unreal fox]

I got muted last I whined about it, seems like majority of hardcore users got their free subscription banned for the very same reason

they could be trying to save some bucks by trying to convert people on free promo to pay for the service

[near silo]

@unreal fox thanks a lot mate!

[chilly junco]

Hi Perplexity team! I wanted to flag an issue I've been running into recently.

Previously, when pasting a large amount of text into the input bar, Perplexity would automatically convert it into a text file attachment to handle the extra content — which was super convenient. However, it seems like this behavior has changed: now, when I try to submit text that exceeds the character limit, it simply won't send at all instead of auto-converting to a file.

According to the Help Center article on tokens, this auto-conversion feature should still be active ("If you submit longer text such as by pasting a large passage, Perplexity will automatically convert the input into a file to handle more content"). So I'm wondering if this might be a recent regression or a temporary bug?

It's a pretty significant workflow disruption, especially when working with long code snippets or documents. Would really appreciate any clarification on whether this is intentional or something being looked into. Thanks!

[rugged moss]

hello

[sonic zephyr]

Hi guys,

Could someone help me? My account was suspended due to a Terms of Service violation.

I was setting up and testing a new VPN connection. During this process, my IP address changed frequently, and I was logged out of my Perplexity account multiple times.

I wrote to Perplexity support but only received an automated message from "Sam," and no one has helped me yet.

I got Pro subscription for year.

What should I do in this situation?

If anyone knows what to do😀

I will really appreciate your help)

Thank you

[lucid magnet]

I had 14 deepsearch left this month and now im suddenly down to 0 for no reason. I haven't used it 14 times. What happened?

[tacit birch]

what is your remaining Pro here? https://www.perplexity.ai/rest/rate-limit/all

[lucid magnet]

It's all 0 aswell yeah

Having similar issues. Completely agree with you.

[lucid magnet]

But for now reason. I had 13 yesterday. Then suddenly only 3. And now 0.

[tacit birch]

yep that's why then

you need to have at least 1 Pro remaining in order to use Research

if your Pro remaining falls below your (previous) Research remaining, then everything defaults to your Pro remaining

[fading roost]

I’m a long‑time paying Pro user and I have exactly the same problem: I only upload small monitor screenshots, this week my usage is even lower than usual, and for the first time ever I’m hitting this new file upload limit.
Support acknowledged that limits were recently changed and even suggested upgrading to a higher plan to “unlock” what used to work fine on Pro. This feels like a silent downgrade for paying users

[lucid magnet]

Yeah I researched about this whole pro thing. They should implement a live counter or at least tell you when the pro mode will be available again, kinda like gemini pro does.

[tacit birch]

you should regain about 1 Pro per hour (it should be more like every 50-55 mins tho)

[tacit birch]

you now get 50 uploads per week

i don't think it matters on file size - it's based on number of individual file uploads

[dire elbow]

that is not good...

i just started my 2nd year of pro and god... why did I do it???

[tacit birch]

i just uploaded a 54 bytes file and it took off an upload limit

and uploaded a 47Mb file, and also only took off 1 upload limit

[fading roost]

This whole situation is deeply disappointing. The way you are silently changing limits and then suggesting “solutions” like upgrades or extensions feels like a bad joke on your paying users, not like a serious product decision.
This is simply the wrong way to treat customers.
You were the only AI service I still had real hopes for. Now you have completely failed those expectations as well.
What hurts most is that these changes hit the core of my professional workflow, not some optional “nice‑to‑have” feature. You are breaking the work of people who actually rely on your product every day.

truly hope I am not the only one giving you this kind of feedback. I will actively share my experience and this level of disappointment wherever I can, so that other users understand how you are treating your customers.
I have no words to fully express how disappointed I am by your behavior and your attitude towards your own paying users. This is not how you treat customers.
You should have clearly warned everyone in advance about such changes, so that people could make an informed decision about which subscription to choose and whether your service still fits their needs.

[tacit birch]

you are certainly not alone in this kind of feedback - I see it at least 5-20x a day across discord and reddit

again, imo, I think PPLX should have a more intermediate tier

the Enterprise Pro tier isn't quite enough limits I think for these proportion of people who feel like you

a $100 tier which also gives access to Opus and Model Council (but perhaps something like half as much as the $200 tier) might be the way to go

Enterprise Pro gives 100 uploads a week for $40 per month I guess

I think another tier at $100 per month would suit many

[proven kraken]

Hello. Any help plz? I imported my bookmarks from Chrome to Comet browser, and everything worked fine for a few days. Sync is ON with my Google account. Then, when I tried to edit some bookmarks and delete old ones, Comet synced after a few minutes and reverted all my changes. How can I fix this? I can't edit/delete my bookmarks anymore

[quasi patio]

guys can anyone help I recently got pro and i thought it could generate videos and images but it says videos are disabled from its side and images cant be generated in my country warradu?

[flat zealot]

try using a vpn regarding the image issue

[quasi patio]

im more into video is that unavailable now?

[long geode]

Anyone know if there is a way to connect to Google Drive as a source for a scheduled task? I can connect for other searches but not for scheduled tasks for some reason.

[fervent ingot]

i may be in the wrong channel, apologies…new to this server

i currently have a Pro subscription but for some reason i can’t generate any videos, even though the Pro plan is supposed to include 5ish video generations per month, i made 4-5 videos when i upgraded to Pro during Sept. 2025…but reached my limit. havent generated any since.

anyone got any ideas???

for reference, im using the laptop app on Mac OS

[fiery locust]

hi, does anyone else think that Gemini 3.1 Pro have lost its character and started to answer like ChatGPT?
and it feels robotic, non-human type of text

and i tried to prompt it to make it like Gemini 3 Pro but nothing works, it just keeps making awful answers

[rare pawn]

Hi, someone knows if I can change the text font in perplexity? I don't really like the new one in the website

[ocean seal]

Heads up for promo subscription users — if you received a legitimate 1-year Pro voucher through a partner/ISP, be aware that Perplexity may suspend your account mid-term without prior warning, citing a vague ToS violation with no specifics provided and no appeal process.
Support response when asked for details: "our decision is final and cannot be appealed or re-reviewed."
Worth noting: the suspension notice referenced Section 10.3 of the ToS, but the official German localization numbers that same clause as Section 11.3 — an inconsistency in Perplexity's own published legal documents.
If you're in a similar situation, document everything before your access changes.

[jagged pebble]

sonnet limits

[crude moat]

Were you able to get the suspension reversed?

[blazing willow]

I'm trying to generate images via pro account but getting the below:

Image generation is not available in your region right now, so I can’t directly create or send the picture you requested .

note that the pro plan aquired via revolut metal plan but assume that this is not the case

[ocean seal]

No, although I discussed the case with the support, they have not moved in any way. This is the mail I received:

*"We are writing to inform you that your Perplexity Pro subscription has been suspended, effective immediately.

Our systems have detected activity on your account that violates our Terms of Service. After a thorough review, we have determined that your account has been used in a manner inconsistent with our platform policies.

As outlined in Section 10.3 (Termination of License and Your Account) of our Terms of Service, Perplexity may suspend, disable, or delete your account and/or access to services if you breach our terms.

No further charges will be applied to your account for this subscription.

You may continue to access Perplexity's standard features, which remain available to all users. If you wish to regain access to Pro features, you are welcome to subscribe again at any time through our website.

If you believe this action was taken in error, please contact our support team at [e-mail].

Thank you for your understanding."*

[crude moat]

Got the same mail
No idea how to proceed

[worthy zodiac]

Is it only me or is Perplexity Max sub kinda mid when compared to other offerings? It's nice that you get access to a bunch of models but there's no first party agentic IDE that I'm aware of?

Or am I missing something?

[broken swift]

My Perplexity Pro service is also “PAUSED” after I used less than two months, while my license shall have 1 year

[fierce mirage]

My Perplexity Pro is also paused, i have it from my Revolut account. Any news?

[ionic sparrow]

#💬│general message @fierce mirage

[fierce mirage]

thank you

[true drift]

https://www.makeuseof.com/bought-annual-perplexity-subscription-lied/?user=ZHNjdXJsb2NrOUBnbWFpbC5jb20&lctg=f7a2385ed2c9a5b6bd701e5b3e517690f6e67d313717109e5ef2d178200d89eb

What's this about mods? I got a free year and will be cancelling before billing if this article is true.

[true drift]

See article linked. Seems usage has been gutted

[worthy zodiac]

eh, doesn't apply to me, my T-Mo offer ended in february and I just switched to Gemini Pro i got for free with my pixel

So I'm kinda reaping the rewards of Google Antigravity now

[true drift]

Ah, okay.

[worthy zodiac]

As far as I'm aware perplexity never offered a no-API-token-usage agentic IDE

like Claude Code or Google Antigravity, sure, you get quotas but that's it

[true drift]

I’m gonna just switch to a local model. I don't use AI for pics and videos anyway

[urban furnace]

Same thing happened to me
I paid 200$ for annual subscription and Now They are saying that my pro account is suspended.
It is very unacceptable.
First Limiting the pro users, Then Suspending their account? Shame for them

[old rain]

Hello! Could someone please advise on how to properly get in touch with Perplexity support?

I’ve contacted support multiple times regarding the same issue, and each time I received a response from the AI agent Sam. In all cases, I was told that my issue had been forwarded to a teammate but after that, I never received any follow-up

At this point, I haven’t been able to fully use Perplexity for over two weeks. Every follow-up I sent within the same ticket threads was left unanswered, which makes it difficult to understand whether my case is still being handled at all

For context, I contacted support twice via [e-mail], once through the chat on the Perplexity website, and received replies from [e-mail]. Unfortunately, in none of these cases was I given even an approximate timeline for resolution, and any further attempts to ask for an update in the same threads were ignored

I completely understand that support queues can be busy I would just really appreciate knowing the expected response time, so I’m not left in uncertainty. Thank you in advance for any guidance

[ionic summit]

Saw this morning that my pro annual plan have now a limit of 25 "pro" request monthly instead of 100+ daily.

already tested with another phone/clear cache/disconnect-reconnect and so on but doesn't seem to be a bug and i'm always on the "pro plan".

what the ?

[sweet heart]

It's exactly for pics and vids where local models are good but for inference if you used the best ones it's never the same anymore

[steady gull]

same here

[floral gust]

Why does it use GPT-4o with using images?

Because it says under the image created: Prepared using GPT-4o

[old wasp]

yall know when 2026 perplexity ai business fellowship will drop?

[cobalt shuttle]

Curious and wondering how many people on $20 going to stay with Perplexity when their subscription expires?

[toxic bough]

Hey, I'm a daily Perplexity Pro (and Comet) user. File uploads are now disabled in chats and Spaces for me.
Does anyone know what the current daily/weekly file upload limit is on Pro, and when it resets? Thanks!

[rain nacelle]

Hey, does anyone know, how to implement my perplexity pro into vsc?

With Claude there is an extension but I can't find any for perplexity

[ionic compass]

Hi, why can't I send files anymore xhen I used to be able to send several? I have the Perplexity Pro subscription, and it's asking me to uprgade to Perplexity Max

[vestal lintel]

I am unable to add another search engine to the Comet browser. I had been using it before, no issues, but today when I launched the browser it started as if I was setting it up for the first time and now I can't put Google as the default search engine again.

[main kelp]

Sorry i have a question 🙋

Is this a real email?
Came from: [e-mail]

[tawny hatch]

It’s real

[warm gale]

I canceled and put in a refund only had Max 10 days lol. Can anyone recomend something like Perp?

[warm gale]

Yo

I'm sorry what?

[sudden sparrow]

I just read something about SIBYL on Substack, I just signed up for a free 14 day trial.

[frank basin]

Hello support team I have taken the pro plan 20$ but in this section it is telling me to purchase 167$ plan ?? But why ?? 167 is much costly
Less limit rates for 20$ is not possible ??

[gloomy phoenix]

Can anyone tell me how i can set prefer model in android I have airtel perplexity pro

[frozen hearth]

The upper limit of 50 files a week has been changed recently. I thought of using comet to open the web page instead of uploading files, and then using the assistant to solve the problem.

[gloomy phoenix]

@frozen hearth can you tell me

[frozen hearth]

I can‘t set it even if I use ios.

[sonic yarrow]

Did perplexity cancelled all the pro subscription which was given with airtel?

[ionic sparrow]

only those who break TOS, same goes for all other promotions

[brisk arch]

Genuine thoughts on Claw?

[spring flint]

Sorry I want to ask, why my country (Malaysia) does not support image generation anymore ya?

[ionic sparrow]

https://discord.com/channels/1047197230748151888/1458802484993720442

[cosmic plinth]

i have issue of integrate to github . of course i discinnect and reconnect but perplexity still cant connect to my githubrepo
does anyone have the same issue and how to fix it , thanks

[old rain]

@ionic sparrow

Sorry to bother you, I see that you’re responding to questions and messages here, so I wanted to ask if you could take a look at my message. Is this something you handle, or should I reach out to someone else who might be able to help?

#⚡│ask-community message

[ionic sparrow]

np. you did all the necessary steps, just need to wait now

[old rain]

Thank you very much for the response! Could you please let me know approximately how long I should expect to wait? I’ve read posts on Reddit where some people mentioned they never received a reply even after several months, which honestly makes me a bit concerned

It currently feels like my case isn’t being properly escalated to a human, since I haven’t been given even an approximate timeline despite the fact that Sam (the bot) confirmed that I’m eligible and that this is an issue on Perplexity’s side

[ionic sparrow]

if your problem is smt like this: #1475202688210829468 message it will get resolved asap

mail support doesn’t care about users who violated TOS and got banned, everything is carefully monitored and decided

[old rain]

Thank you for the response, but this isn’t related to the core of my issue

My question is specifically about billing and payment with my already verified student status. Sam has acknowledged three times that this is an issue on Perplexity’s side and confirmed that it should be quick to resolve. Each time, he also stated that the case was forwarded to the billing/education pricing team but no one from that team has ever followed up.

That’s why I’m concerned and trying to understand whether this issue is actually being escalated and when I can realistically expect a resolution

[ionic sparrow]

#👉│feedback-general message

[old rain]

Wow, that’s interesting! So just to confirm, if I explicitly mention in my message that I need help from a human operator, a real person will respond, is that correct?

[ionic summit]

Here is the answer from the bot of the customer service. I think it's gonna take a while to have a human agent...

"Hi Alexis! I'm Sam, Perplexity's AI Support Agent.

Thanks for reaching out! Our usage limits have recently been updated and may continue to change over time. These limits help maintain platform quality and performance for all users.

If you'd like access to higher limits, our Max plan offers the most extensive access across all features. Let me know if you have any other questions!

Regards,

Sam

AI Support agent for Perplexity"

So i think the better is to unsubscribe or ask for a refund.

[low trench]

Guys, i got a PRO account through Revolut. And the information on the site mentions PRO users have video generation capabilities, but i cannot generate videos, whenever i try i get a message to upgrade to MAX, what is going on?

[warm gale]

They done goofed with their usage limits

[void wedge]

Revolut user here too. I have Metal subscription, and it says my Perplexity Sub lasts while my Metal Sub is active. However randomly it ended and now I can't use Promo code to re-active my Perplexity Pro susbscription.

[slate heart]

How Can I use google instead of perplexity in browser comet deskop?

[tawny hatch]

You can choose to search with Google right from the search bar, or change it in comet://settings/search to use Google always as your main search engine

[tawny hatch]

Could be that your subscription got paused. See https://www.perplexity.ai/account/details if you need to add a card to your billing details.

[ocean sequoia]

My former roommate who works at Perplexity owes me $720 CAD

[mighty moon]

Hey, I have the pro licence. I have a question. I'm looking for a way to put all my meeting notes in the tool, so I can then refer to them later and aks questions (ex: what were my meetings last week, did I have any todo, etc.) How would one do this?

And even better -anyone has any workflow to have meeting notes recorded/transcribed automatically ? 😄

[neat dagger]

Ask him why they’re screwing us out of our pro benefits

[dusky depot]

Hello,

I need help unlocking the Pro Discord channel. I’m a paid Pro/Education Pro subscriber, but I only see the public channels. The ‘Join Pro Discord channel’ invite in my Perplexity account menu won’t open on iPhone Safari, so I can’t complete the Pro-channel join flow. Also, I opened a support/Intercom ticket on Feb 8 about Research getting grayed out and I still haven’t received a response. Could someone please help me get the Pro role/channel enabled or point me to the correct invite flow, and help nudge my ticket? I can share my ticket subject/date and my account email privately if needed.

Thanks

@slim night @gray bronze

[ionic sparrow]

#💬│general message

[bronze cairn]

is it possible too use multiple AIs on one project?
like use Sonnet too make idk a site/gui and have Kimi write tho code or something

[violet crane]

Is there anyone that can help me with prompts?

[ionic sparrow]

https://discord.com/channels/1047197230748151888/1124060874785685554

[violet crane]

What do I do exactly?

[ionic sparrow]

find the one you need and use it

deep dive ➤ #💬│general message

[violet crane]

To be honest, I am also really new to perplexity so I don’t know what works

[ionic sparrow]

I assumed, you have tutorials in the link I gave you

[violet crane]

Yes but I don’t know how it works

[ionic sparrow]

@violet crane

[violet crane]

So what do I do?

[ionic sparrow]

Watch Tutorial I-III

[violet crane]

Is there any way to tell me the exact prompt I want then you can help me with the right one to get what I want work?

[ionic sparrow]

https://youtu.be/p09yRj47kNM?si=tyg6DXxeDqbEhctT

[lime summit]

Is anyone able to generate images with perplexity? I read (and followed!) the instructions: https://www.perplexity.ai/help-center/en/articles/10354781-generating-images-with-perplexity and https://www.perplexity.ai/help-center/en/articles/10354944-can-perplexity-generate-images. I also read the FAQ on this Discord about image generation. I cannot get beyond a message like this: "I cannot create a new image for you at this time, but I found a similar one for you." or a message that image generation is not possible at my location. I see that a lot of people have this issue: https://www.reddit.com/r/perplexity_ai/comments/1q768nc/unable_to_generate_images/. I am curious if there is a single person here who can generate images with perplexity?

[green karma]

does using deep research in perplexity pro still have limits? because there are no more indications on how much remaining deep research left

[sick ledge]

Is it me or sonnet 4.6 thinking takes forever to write something. 4.5 thinking was fast.

[cursive acorn]

I am On Pro but it always Just give me like 3 prompts to talk to any model then it says that i need to subscribe to pro or max to use the model while i am actually On pro

[unborn lichen]

Could you in future make "Perplexity" to generate audio file?

[finite fulcrum]

i am having a devil of a time with my Pro version of perplexity app on my macbook. I'm perplext. LOL really. I ask the engine to create an excel file and I never can see the file it says it created. it says look in the "canvas". I looked on the left side panel, I looked everywhere in the thread...where might the file be? the app keeps saying its there in the thread and ready to download. arg

[hollow phoenix]

Voice Issues anyone (iOS)?

Voice playback (‘read aloud’) has NEVER worked on my iPhone 13 Pro Max. All other features and voice ops are fine in all other apps, and several reinstallations of the perplexity app. No change.

I’m about to abandon perplexity as a result. Any one have an inside track for this?

Thanks for any guidance at all. 😊

Issue is only in app

Works fine on desktop, and voice “mode” works fine. It is ONLY read aloud (reading back answers) that gets choppy and is unlistenable.

[hollow phoenix]

It ‘should be’ in the thread. (In the chat where you asked it to create the sheet).

The documents (files, artifacts, etc.) it creates are typically either ABOVE or BELOW the final answer. They may ‘look like’ sources, and you may be skimming over them.

Just a thought. 💡 😊

[primal goblet]

I have an issue where i cant subscribe to education pro because of decline card, im using debit card for the payment, despite having enough balance, multiple has been card decline. Anybody have the same issue?

[small bone]

Hey guys, I got an email to reactivate pro for a dollar a month following 2 monts, but I cannot use the promocode anywhere. Tips/tricks?

[misty owl]

i have an issue, i want to remove the pending money on the api thing but it sends me emails almost every 3 days! how do i remove the pending

[worthy talon]

Anybody know why it shows the upgrade button?

I'm a pro subscriber and I never used research or labs...

[ionic sparrow]

please report here: https://discord.com/channels/1047197230748151888/1140622008086970420

how to format your report: #1358926750108614928 message

[sudden tinsel]

Hello everyone. Why am I being prompted to upgrade to MAX to attach any document, even though I have a PRO subscription?

[trim notch]

they still provide weekly limit targets for pro packages

[sudden tinsel]

And when does the limit reset?

[trim notch]

Perhaps in six days, because I received a message saying that I could not send documents due to my weekly limit being reached.

[sudden tinsel]

sad. But thanks a lot

[trim notch]

always

[night torrent]

After every 7 days

[sudden tinsel]

thank you

[void grove]

Hey! Does Perplexity have any apprenticeships?

[river harbor]

Unable to update Perplexity pro on M4 MacBook Pro with Sequoia 15.7.4 for several days, error says unable to complete. 🙏🙏🙏

[rugged moss]

heya

[night torrent]

Dont buy it

[sudden tinsel]

its too late(

[night torrent]

Uh

[night torrent]

So no refunds?

[sudden tinsel]

I bought it a long time ago, but only now I encountered this problem

[toxic bough]

Hey everyone

Has anyone else hit the file upload limit on Perplexity Pro?

I've been using Pro daily for work (mostly uploading CSV files from Python scripts) and after just 15 small files (~1 KB each) my uploads got completely blocked — including Google Drive attachments. Support confirmed the limit resets on a rolling 7-day basis, but won't share the exact number of files allowed per week.

A couple of questions for the community:

• Does anyone know the approximate weekly file upload limit for Pro?
• Does spacing out uploads throughout the day help avoid hitting the cap faster?
• Has anyone found a workaround that doesn't involve upgrading to Max?

Any tips from fellow Pro users would be super helpful!

[night torrent]

200/week

[haughty chasm]

Hello Perplexity Computer is not available for Enterprise Max customers? It doesn't appear for me

@gray bronze

[trim notch]

Enterprise vs. Pro: Enterprise Pro accounts have higher, more defined limits, such as up to 100 files per week in threads, while regular Pro users are on a more fluid "high weekly quota"

[rigid echo]

what happened to project prompts in perplexity?

[tame moss]

this is not a bug
I and many others have the same problem

[sharp haven]

Why when I have asked perplexity to not mentions certain triggering things does it just do it anyway? It remembers everything else but not this. I had pretty awful ocd and it keeps triggering me

[exotic yew]

Hey the new voice mode on Comet browser doesn't work for me even I'm a pro user and I have the last update of comet how to fix that

[sick ledge]

Guys did they capped claude and other models for pro users?

[elfin gust]

can someone lmk why when i choose a model, it gets automatically changes not best when i send a message?

[tawdry basalt]

Have you tried to add this to the personalization section?

[late zephyr]

Spending 200$ on month is way bigger and how I try Perplexity computer without that high budget and is it unlimited on rate limits of all ai models

[bronze cairn]

how do i fix this?

its previewing but i need it too just wait

i would like for me to prompt it with that and then nothing happens but in a minute from then opens youtube

[sharp haven]

Multiple times yeah

[steel wagon]

Uh

[coral matrix]

Hey. So I recently adquired perplexity pro, and added my GitHub as a connector.
Unfortunately, none of my spaces, chats etc. seem to be able to actually access my GitHub (through perplexity app)
Supposedly questions like “what’s the status of my PR?” Should provide an answer, but it constantly answers with “I can’t access your GitHub”.
Some help would be appreciated

[rugged moss]

heya

could you share an ss of what it shows exactly?

[coral matrix]

Absolutely.
I have checked my pull requests. There are none.

[hasty charm]

Did you enable the connector on the query? (The + icon > Connectors and Sources)

[coral matrix]

Its been connected since yesterday

[jovial pier]

i was using Claude sonnet 4.6 but after a while it started to give me instructions rather than doing the coding itself. how i can check my usage so i would be more careful also i am using pro plan 12 month, does it reset each month or not?

[errant oracle]

guys my account is already pro how ?!

[tawdry basalt]

Can you share the instructions here

[somber drift]

hiyo, is it just me or does perplexity have more and more problems trying to show LaTeX properly? I used to get this every now and then but now its on almost every request. Using Gemini 3.1 Pro as model

[severe scroll]

i dont understand what happened. it's just ask me to upgrade. im already a pro subscriber. not a heavy user. i lost all limits

[bronze canopy]

We are also facing this. Perplexity wants to make more money so they are pressurising users indirectly to make us to upgrade it to max

[spice orchid]

yes I am enterprise pro same rate limits

[shadow stag]

Does anybody uses perplexity sonar-deep-research api? It seems the performance diminished over last 1-2weeks. We used to have 36 sources, but now it is 10 and we pay still around 45cents per request. Did something change? Does anybody know anything?

[trim notch]

Why is it that every time I make a request, it doesn't give me a full response? I chose the Claude Sonnet 4.6 model, but after I sent the request, it went back to the model selection screen and the response it generated was incomplete.

[white falcon]

Tried computer and it used 1100 credits just to analyze engagement on my FB page past 7 days? Why is it so inefficient and expensive? That's like 28 prompts total for 200$ WTF?

[trim notch]

In addition to restrictions on uploading documents, it turns out that Pro also restricts the use of models. What is this?

[bronze canopy]

This is done by perplexity and in their mail response they are saying that this is done to maintain platform quality and performance for all users

[versed dove]

hello i have an issue with my perplexity i’m a student so i signed up with my student mail to get perplexity pro for free and it was working just fine and all of a sudden the subscription stopped working idk what the issue is

[molten idol]

Hello!
Does Comet have a Roadmap?

I'm waiting for the mobile sync update

[ionic sparrow]

please contact [e-mail]

[languid silo]

.

[silk vector]

Will it be available on older S models? #📢│announcements message

[clear hearth]

I’m on the prop subscription (billing date 25th). My Deep Research is blocked for February and did not refresh with my renewal, and I don’t see any usage limits on my account page. Is anyone else having this issue?

[gentle cairn]

Hi All!! Given the SilentBridge zero‑click AI agent takeover vulnerabilities in Meta Manus, can you confirm whether any of our AI agents or connectors in Comet (e.g., email, document, or code-execution tools) are exposed to similar indirect prompt injection risks, and what safeguards or policies we currently have in place to prevent untrusted web, search, or document content from triggering high‑privilege actions or data exfiltration?
https://aurascape.ai/resources/auralabs-research/silentbridge-zero-click-agent-takeover-meta-manus/?utm_source=tldrinfosec

[lunar pier]

Fala, pessoal, alguém sabe o porque o Perplexity tem a limitação de quantidade de documentos compartilhados com ele ?

Me parece ser um limite diário.

[trim notch]

Never mind, I don't understand anymore. It's the same without pro, but I'm still subject to limits, and I have to upgrade to max.

[tawny matrix]

I'm a pro subscriber and a fairly light user and have suddenly started getting usage restrictions also. I've gone through the help desk with no dice.

[buoyant roost]

how do i post a bug report? can't ever seem to get to the bottom of the bug-report thread to type anything

[lofty mango]

is there a limit to how many companies you can have in your watchlist in the finance feature?

[exotic crater]

i want perplexity max i am a student and my student pro does not support to my efforts

[tawdry osprey]

Hello friends,
If I buy max;
Mas will be over;
My pro is still active for 7 months;

Will license roll me back from max to pro, or will I get rolled back to free

[rugged moss]

heya

[weak valley]

Hello,

I am a personal Perplexity Pro subscriber using my private email address.

I am experiencing an issue with file uploads: even after deleting threads and/or Spaces, I still cannot add any files and I keep seeing a message asking me to upgrade to an Enterprise plan, even though I am not an Enterprise user.

I am using Comet / Firefox and Chrome, and I have already tried logging out and back in, as well as switching browsers.

How can I check whether my file quota is actually full, and above all, how can I get this issue resolved so that I can upload files again?

Thank you in advance,
Mélinda

[sacred tree]

Hello Gentlemen , isn't thier any way to know how much remain to exceed limits ?

[tawdry osprey]

I don't see file upload limits, or photo generation limits, but pro researches limits and project building limits are visible in browser

[dusky depot]

Hi,

I’ve begun the process of getting assistance outside of discord from February 8th and have had no response back to my inquiry.
Is it possible for someone to check my account’s Research Queries counter/limit? The Research option is greyed out and prompts Max even though I’m on a paid Pro plan. I manage payments for two accounts, both of which have experienced the same issue. I can share account emails and the exact ‘upgrade to Max’ message privately. The billing cycle will reset at the end of the month and I would like to find a resolution prior to the Research Query reset.

Thanks

@slim night @gray bronze

[old wasp]

anyone know if Perplexity AI Business fellowship is reiterated this year?

[keen herald]

hello there, i'm on perplexity pro and i'm currently working on a project but when i try to upload a file its telling me to upgrade to max, is there a limit to how many files i can upload ?

if so whats the cooldown and how much is the limit ?

[tame moss]

https://www.perplexity.ai/rest/rate-limit/all

[keen herald]

thank you but i'm not seeing information on the limit of files i can upload

only the remaining pro research and labs research

[flat zealot]

https://www.perplexity.ai/rest/user/settings

[keen herald]

thank you thats more clear, it says my upload limit is 0 but my daily attachment limit is 500

i was able to slide files in the chat just fine yesterday but i definitely did not do more than like 30, and not in past days either

[ocean sequoia]

What is Perplexity's AI Business Fellowship?

[cinder hornet]

Anyone run into issues with spaces and history of chats all deleted?

[lilac prawn]

My comet side panel is not working for the last few days. Not sure what’s conflicting. Is anyone else facing this same problem?

[tawdry osprey]

Hello, I'm asking the devs, are you planning to remove geolocation restrictions from Ukraine in terms of perplexity image generation? Vpn used to help but now even with vpn you somehow block it, I'm confused why would you ever do that.

[neat dagger]

So are the problems with the US gov and their contract about to affect the services we get and pricing again ?

[low sundial]

hi have a issue its perplexity not working on arch it just says something went wrong and when i reload the site it tells me to ask the owner for accses

[jagged sigil]

Hi,I am an annual perplexity pro subscriber,I just wanna know why perplexity removed it's image generation in india

[frosty ivy]

I also subscribed for a year to the offer that came with PayPal, and my subscription was removed. I would appreciate it if the administration here could explain the reason.

[empty fulcrum]

Payout stuck from 2 months dub is saying to contact perplexity I emailed but no support recieved so I have to come here please help someone

[fluid lark]

I forgot to cancel a trial, and I no longer have access to the email address on my account. I get perplexity pro for free with my revolut plan, but because of me forgetting to cancel an older trial, I was charged $20.

[tawdry osprey]

That's a brilliant reason to say I use arch btw💎

[tawdry osprey]

Same here!! Many countries blocked probably.
~Can you try with VPN if it works?

[austere chasm]

Hello, any idea why did it suddenly lose capability to render math at all? It is the 10 attempt to make it format LaTeX, all in vain. 2 days ago everything was perfectly good. But now even those chats with normal math now contain this garbage.

[tawdry osprey]

Try another chat, and maybe check your memories if he stored something wrong. That's weird

[austere chasm]

Already checked. Deleted all memories, tried chats and spaces. Cleared cookies. Nothing made an effect

[flat zealot]

It appears that there is a bug https://discord.com/channels/1047197230748151888/1477189743241597099

[gray stream]

I'm tired of wasting money on this useless service. Are there any alternatives?

[ashen furnace]

Depending on tasks, I use google gemini, scispace, scite, chatgpt, perplexity. I use perplexity to step though prototype workflows switching between models on the fly while retaining context. Models and capabilities I use are Sonnet 4.6, the deep research, gemini 3.1 pro, kimi K2.5.

When generating papers I switch to the academic tool. I also save the entire session as input to other products because the pplx academic tool writing style is about a 6 grade reading level. The new limits and throttling have made it impossible to complete any project using pplx.

I really don't like when the response tells me to find/replace errors it made.

[pure halo]

How to get the pro tag?

[naive parrot]

I just renewed my annual pro subscription. On my account space on your website, it was (and still is!) supposed to be $200 like the previous years.
How come then you debited my account of $240 without any warning?

[tawny hatch]

#💬│general message

[ionic sparrow]

please contact [e-mail]

[pure halo]

Ty

[naive parrot]

I did, one week ago. They said the billing department would revert to me. Nothing came, and in the last two days, the support, whether by mail or through the in-site chat, doesn’t acknowledge my messages. That’s why I went public.

[ionic sparrow]

#👉│feedback-general message

[wicked skiff]

Hello
Can't Perplexity chat render Latex formulas ?

[mint mist]

i have a pro sub and i got a popup message today that i've reached my deep research limit for this month. i'm confused b/c today is 3/1 and i haven't used it much today. i did last month so it would make sense if i got this message for feb but i don't get how i've used up my deep research limit on the 1st day of the month. i attempted to see if there is a way to see my usage and the time period but there isn't. can anyone make sense of this?

[pliant void]

Is Perplexity Computer avaialble in the Native Mac app, or is it only available in Comet and on perplexity.ai

[flat zealot]

Only available on web and Comet

[spice adder]

is there any whatsapp channel anymore?

[drowsy minnow]

It’s been this way for me for 2 weeks. The 20 research limits per-month is ridiculous, but the counter doesn’t reset. My sub re-upped 2/27, and it says I only have 2 left. I haven’t used it more than 2 queries in the last 48h, and neither have been deep research.

[pine tinsel]

Is it permissable for my wife to use my perplexity account on her phone?? She is trying to use it for her gardening help but I'm not always home ofc for her to use my phone

[blissful breach]

eehhh

[neat berry]

Are you supposed to still be able to share your perplexity referral code to people? Don't see the option to

[ivory fox]

Anyone know how to check when you are approaching weekly limits with pro

also when do weekly limits refresh - is it a week from prompt or at a set period each week

[flat zealot]

read this for more info #💬│general message

[flat zealot]

https://www.perplexity.ai/rest/rate-limit/all

[ivory fox]

perfect thanks, that answered all my questions perfectly - sorry for not looking around for it v well

[cold elm]

Does the education pro plan have more "research" uses than the pro plan?

[idle geyser]

Could anyone, please help. I need human support but AI agent in my case. I got accidentally charged to my company credit card to Enterprise Max which caused me 7++ USD. I need to ask for refund. However, all I am chatting is jut AI agent. Please help

[pine tinsel]

That's all I ever get. Best of luck.

[minor parrot]

Hello guys , if i subscribed to the education pro can i use perplexity computer ? Or its only for max subs ?

[somber summit]

computer should be coming out to pro users in the coming weeks i heard

[flat fable]

Hey everyone, I’ve got a question about credit usage when running tasks with the Computer.
I recently noticed that two simple research tasks ran twice automatically, and together they cost around 1,600 credits. That feels like a lot for such small tasks.
I’m on the MAX plan ($200/month) with 10,000 total credits, and I’m starting to realize that this might not be enough for regular Computer use — especially if tasks sometimes duplicate or re-run automatically.
Has anyone else experienced this kind of unexpected credit consumption?
Are there any practical tips or settings I can adjust to avoid wasting credits or to make Computer usage more efficient?
Any advice or insight would be much appreciated!

[shut sapphire]

Hi guys, I am new to Perplexity Pro and I tried to create a video today using an image I uploaded to start with but it keeps saying it cant do it and then giving me the option to upgrade to Max but all the research I have done says you can use Pro to create videos
Anyone know what the issue is maybe?

[rough schooner]

did you get get the 20k credits as an early bird offer?

[rough schooner]

oh lovely!

[rough schooner]

only max for now

[rough schooner]

i think it works based on your billing cycle and not the day of the month? not so sure tho

[flat fable]

Yeah, 35k extra. But at my pace, it’ll disappear at lightning speed.

[gritty merlin]

fellas, what’s the best ai model from the selector for each usage category?

[rough schooner]

I have been thinking if i should get teh subscription or not, its too expensive for me

[flat zealot]

only for Max

[ionic sparrow]

#💬│general message

[ionic sparrow]

atm, coming to subs soon @minor parrot

[cold elm]

Does the education pro plan have more "research" uses than the pro plan?

[vague stump]

can anyone recommend me guides for learning comet, so i can have that skill?>

[ionic sparrow]

Comet Browser

[vague stump]

thx

[shut sapphire]

Hi guys, I am new to Perplexity Pro and I tried to create a video today using an image I uploaded to start with but it keeps saying it cant do it and then giving me the option to upgrade to Max but all the research I have done says you can use Pro to create videos
Anyone know what the issue is maybe?

Also ummm...Did I seriously just get capped on a WEEKLY fule upload limit haha wtf

ewww I am starting to think it was a mistake having Perplexity Pro run into a bunch of limitations on like day 2 and pretty big ones

[slate kettle]

Hey I have a problem but I'm not sure why it's happening

[celest flower]

Hello, Who can I contact for business proposal please ?

[deep quarry]

good luck getting a human to respond. Folks can forgive Perplexity for being part of "the wild west" when they mistreat their clients and remove features that they have paid for and replace them with features that are lmited or must be paid extra for without notice. In the long run though doing what you say you're going to do is the definition of integrity and one of the simplest secrets to success in any endeavour ..

What Happened
The $5/month API credit was a longstanding perk of the personal Pro ($20/month) plan — not specifically Enterprise Pro — that allowed subscribers to make API calls against the Perplexity Sonar models. Around February 12, 2026, Perplexity silently removed this benefit with no notice to users. Many users only discovered it when they started receiving 401 (unauthorized) API errors.
​
This happened to coincide with another quiet change — the reduction in Deep Research query limits — making February 2026 a notably controversial month for Perplexity subscribers.
​
Community Reaction
The community response has been strongly negative:

Users reported the removal was never announced — no email, no changelog entry, no in-app notification

Several users stated they are canceling over the combination of API credit removal + Deep Research limit cuts

The consensus is that these unannounced downgrades make the platform feel unreliable for building automations or integrations on top of

What You Should Do
Since you were subscribed before this change and likely had API credits available:

Contact Perplexity support at perplexity.ai/help-center — you have a legitimate grievance as a paying Enterprise Pro customer who subscribed when this was an advertised feature

[slate kettle]

Is anyone else having issues with it not searching threads like it used to

[dusky depot]

Thank you — this is very helpful context and it lines up exactly with what I've been experiencing, even prior to the 12th of February, mainly noticed within the first week of the month.

I appreciate the guidance and you taking the time to explain this. I have been to perplexity.ai/help-center which leads back to the same email and Intercom channels in corresponding with AI Sam, both of which have already failed me.

[dull condor]

hi everyone. Trying to upgrade to Max to use Computer but the payment screen is getting hung up. I think its bc I first paid for PRO on my phone. Anybody have the same issue or any help? I already sent an email but wanted to check in here just in case

[flat zealot]

Support does exist and I got a human to answer my question.

[flat zealot]

You will need to upgrade on your mobile device if you payed via the iOS appstore or Android Playstore

[sleek summit]

Hey squad, is computer available in iOS too or just comet for now?

[flat zealot]

on the perplexity website and Comet

[sleek summit]

Thanks Berd 🐥

[dull condor]

it wont let me in the app either

[glacial sail]

Hi! I’m trying to rename a thread on the iOS app, but when I tap the three-dot menu, the only option available is ‘Delete’. Is renaming not supported on mobile yet, or am I looking in the wrong place? Thanks!

[stoic pulsar]

Switch to report on news feed is gone in iOS mobile app. Anyone facing the same issue? Why was it removed? It was super useful. Please bring it back!

[astral dagger]

Is the best mode unlimited for pro? I hit the rate limit url https://www.perplexity.ai/rest/rate-limit/all but it keeps on decreasing my requests.

[snow talon]

明明係上年10月csl送我一年會員 點解咁快就無左pro功能 ？

[floral river]

hello i have a pro subscription but i dont know how to claim my monthly $5 in api credits. when trying to create an api key it says "cant create an api key without credit. please buy more credit."

[dull condor]

Anybody know how to fix this? I already unsubscribed to y PRO plan on apple app but still wont let me upgrade to MAX on website.

[jagged sigil]

what are APIs in perplexity?

[ionic sparrow]

#🧪│api-general message

[modern lance]

Why does my account constantly revert to the 'Best' model on the Pro subscription?

[ionic sparrow]

limits and how to check them: #💬│general message

[winter grotto]

Can anyone help me with prompts to make a trading view indicator on some pdf notes as well iimahed of an indicator in action then back test the settings for future market

[topaz whale]

Hi, What are all the limitations (day, week, month...) about uploaded documents to Perplexity with a Pro subscription ?

[ionic sparrow]

#💬│general message

[low parcel]

@flat zealot write the difference in plans between PRO and Enterpice please

[keen skiff]

I connected Notion to Perplexity, one prompt i asked it to do something within @Notion and it completed it in the background, no browser use. But ever since then when I ask Plex to do something in @Notion is uses browser control. How do i get it to use the mcp vs browser?

[echo drift]

Hi, I'm on Android and I was wondering if it's possible to change the language of the Perplexity app without changing the system language. Thanks in advance!

[neon rover]

Hey, I have revolut premium and it said that I would have Access to perplexity pro, it was working at first but now it says it was paused even tho I still have revolut premium. Anyone have any help?

[flat zealot]

Will do once I have time

[dusky depot]

Thanks, this sheds some light on the issue.

[crystal magnet]

why perpexity blocked/ banned my account ?

[still yoke]

Hello I have an issue with perplexity pro with Revolut métal subscription

[flat zealot]

I've updated it

[flat zealot]

[e-mail]

@crystal magnet

[still yoke]

I did it I succefully get my pro back

[indigo notch]

Is this now removed?

[flat zealot]

Click the + button

[indigo notch]

Wait so that’s the same with new deep research

[flat zealot]

Yes

they updated the UI

(and upgraded deep research)

[indigo notch]

Thx

Eh the new limits are really tight

[grim kettle]

did the education pro subscription become $10 from $5?

[waxen hearth]

Hi all, as far as I know perplexity used to give free credits to their API(about 5$ per month) but for some reason now they are gone, although my Pro subscription is still active

[low parcel]

where can i find your answer?

[ionic sparrow]

#🧪│api-general message

[surreal current]

anyone here use comet browser? Do you know how to make the assistant side bar of the browser on the left side instead of the right side?

[thick perch]

Comet does not support changing it even when using the chrome://flags no left-side option

[cedar meadow]

Wouldn't it be better if i could use connectors even in the mobile app?

[terse beacon]

How can I get the Pro logo in the name alongside PPLX? I even don't know how I got the PPLX, it was just offered.

[ionic sparrow]

#💬│general message

[noble tangle]

I searched perplexity computer on Instagram..
And i saw lots of handles...
But which handle can i follow ...
For upcoming updates..
Can you please suggest me.

And also on twitter X

[ionic sparrow]

Computer

Computer (@AskPerplexity) on X

everything is computer

X

[flat zealot]

#💬│general message

[sullen finch]

Hello ppl, I’m using preplexity pro but I can’t upload images now. Is there any limit in preplexity pro?

[crystal magnet]

still he denied

[pseudo bay]

Why is telling me this? My free pro account ends on Oct 6

[ionic sparrow]

#💬│general message

[pseudo bay]

DO u guys know a way I can get perpexlity for free or really really cheap after it expires?

[vast phoenix]

why perplexity telegram bot not working?

[slim night]

Our WhatsApp and Telegram bots have been deprecated and are no longer supported on these platforms.

[vast phoenix]

oh that's sad, thanks for answer!

[old wasp]

anyone know if Perplexity AI Business fellowship is reiterated this year?

pls can someone answer 😭

[leaden hornet]

Hi to everyone! Pregunta: Puede ser que antes, como Pro User, tenía 5USD de crédito para usar en la API?

[light hornet]

Got edu approval from SheerID and welcomed to Perplexity Education email but account is not Pro. Anyone have any idea what’s up with that?

[wicked stream]

Hey all, having only used ChatGPT Pro, I'm looking to get Perplexity to be able to also use Gemini, Claude, etc... what do the Perplexity versions of them lack compared to their originals?

[chilly notch]

hi community

[ionic sparrow]

#🧪│api-general message

[ionic sparrow]

𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐨𝐧 𝐛𝐨𝐚𝐫𝐝!

𝐃𝐞𝐞𝐩 𝐃𝐢𝐯𝐞 ➛ [𝐡𝐞𝐫𝐞](#💬│general message)

🤿

tldr: #💬│general message

[woeful jetty]

I cant upload any files and just paid for the pro plan

[spice arrow]

The same issue I haven't used it more that a week and can't upload more

[errant coyote]

same

[thorny lotus]

only same problem with me

I can't upload more files , I uploaded only 5 or 7 files

[jagged sigil]

What is the new computer feature in perplexity

[devout rain]

Hi everyone, I’m using Perplexity Pro and got a message saying “You have used your weekly quota for Claude.”

I want to understand exactly when the quota resets.

Is it:
• Exactly 7 days after the first Claude use, or
• A fixed weekly reset time (like Monday or Sunday)?

Also, is there any way to check the exact reset timer inside the app?

Thanks in advance for the help!

[ionic sparrow]

#💬│general message

[flint smelt]

Hello, I'm using Comet with the built in assistant. I got a message stating "You've hit your limit for browser control tasks" and I have similar questions to HDRbot regarding when the limit is reset and what the limit is in the first place.

Where can I find this information?

[astral cypress]

guys my perplexity space just vanished has anyone faced the same?

[fiery juniper]

nope

[opaque zinc]

hello guys, i am using perplexity pro right now and i want work on claude sonnet only in one thread and after every messege it changes to mode where it autmaticly chose ai model. My friend when he choose one model it works on it all the time and doesnt switch to another. Anyone had same problem and know how to fix this?

[tender trellis]

Anyone know where the limits for this is defined? I am on max and somewhat frustrated with this

[rough carbon]

Hi, just like that guy above me im sorta annoyed on the limitations with Perplexity pro subs. I've been a consistent user for about 1+ year if i had to guess maybe a tad less, so im interested if anyone else has noticed a SIGNIFICANT drop in using any advanced features like research even.

[tender trellis]

I don't understand if I am paying 200 a month why I have to guess what my limits are. Nowhere is it defined or visible what my usage is

[rough carbon]

YOURE ARE PAYING FOR MAX AND YOURE LIMITED??

[tender trellis]

Yeah, tell me that isn't some crap

[rough carbon]

@velvet tangle this serious? I aint gonna lie 200$ is pretty absurd then on top theres limits??

[tender trellis]

I can't even decide if the limits are acceptable to me because they won't tell me the defined limits. So its just a guess everyday if its gonna work. Why won't they tell you what your limits are? What are they hiding?

[rough carbon]

yea just seems absurd, and you expect full access with the upper most tier

[tender trellis]

They will feed me a line of B.S. and tell me I need to upgrade to Enterprise

[velvet tangle]

Yes there are limits. As with most AI subscriptions, such as Claude Max

[tender trellis]

what are the limits? thats the question

[rough carbon]

A single person being able to use enough data to = enterprise worth of size, idk about that i mean possible but like is an enterprise considered 2+ lmao

[tender trellis]

its shady buisness practice to tell you that you are using to much but then say i wont tell you how much is to much

[rough carbon]

Alex Romanov got on he might be able to tell you

[tender trellis]

@slim night

lol

[rough carbon]

welp

@gray bronze

[rough carbon]

(he got off)

[tender trellis]

they wont answer if you search, people always ask this question and it gets ignored

[rough carbon]

does perplexity know?

[tender trellis]

I would hope so, but who knows

[rough carbon]

he does.

sometimes the simplist answers are right infornt of you

[tender trellis]

I don't see the answer

[rough carbon]

"advanced use" wdym thats obvious info.

[tender trellis]

lol

[pliant dragon]

Hi there! Did you guys receive an email from perplexity asking you to add a credit card to continue your subscription (even though I'm already subscribed)?

Seems like phising to me

[ionic sparrow]

#💬│general message

[uneven lagoon]

were did Gemini 3 flash go?

[cinder prairie]

Haven’t used it for a while but suddenly I have a good use for Pages. Is that feature completely gone?

[flat zealot]

https://www.perplexity.ai/help-center/en/articles/10352968-perplexity-pages

We're enhancing the Pages experience. The "Create page" feature is temporarily retired, and "Convert to Page" feature will be returning shortly with enhanced capabilities.

[cinder prairie]

Thanks!

[flat zealot]

Np

[ruby rivet]

Why is model selection no longer functional on pro plan?

[worldly halo]

Did they remove Gemini 3 flash from Pro plan?

[worldly halo]

Yup, exactly!

[slate kettle]

ANYONE having the same issue as me

[sour bramble]

In the space where you ask your question there is an icon with three dots- hit that and choose your browser

[sour bramble]

It is there - things I haven't even hear of are available to choose

[candid flame]

Was grok removed?

[sour bramble]

But I pay $20 a month for the pro version. I don't use it as my main search engine - chrome is better

let me check

yes= that JUST happened

Which is a bummer because I like Grok

[candid flame]

I wonder if they are gonna roll out a new version of Grok

[sour bramble]

could be...

[worldly halo]

It’s not! I don’t see it - can anyone clarify? Was it really removed?

[sour bramble]

I know it was there a week ago

[sour bramble]

Mine works….

[whole narwhal]

Hi all, I am a Perplexity Pro user and I am part of some niche home automation discords (control4). I would like to be able to add some of this discord content into Perplexity as a source so whenever I ask it a relevant question on that specific topic/space that it will reference all the material in that discord server as it is an excellent fountain of knowledge. Is there a way to do that in Perplexity and also in the other LLMs out there?

[sour bramble]

If you figure that out let me know. It would be amazing. In general I find perplexity cannot access certain private sites with membership.

[formal pendant]

i am a perplexity max user. How do i run recurring tasks on Perplexity Computer?

[short star]

Hey guys, where did the referral link in Perplexity and the Promotions section go? Why was it removed?

How can I invite people to get a free one-month trial subscription using my referral link?

[boreal stirrup]

Export the content from discord as a markdown file, make a space in perplexity, add the markdown files as sources

[jolly imp]

Hey - Just curious where we can find a break down of the new rates on perplexity as well as where we can find their reason for it?

Cause frankly - they done castrated us Pro people - it's even more frustrating for those of us who PAID for the services only to have it
get neutered so freakingly badly

Sooooooo
Whats up?
Where can I find this , stuff by any chance could someoen link me?

[spiral crescent]

Hi, i'm an user of Perplexity Pro and i want cancel my suscription but the option “Manage Subscription” don't appear... somebody can help me?

[stable musk]

Hi, I had the free one year subscription, I did not want to renew it but I received no communication telling me it would have renewed with the subscription pro. Can i stop it and get my money back please?

[elfin knot]

Grok disapeared 😵

[hot onyx]

is computer out for pro users?

[surreal wave]

Does anybody know how to get an escalation from Enterprise support? My enterprise features are suspended due to a bill I shouldn’t have gotten.

[dim dragon]

yes

[uncut mist]

Hi. I have a Perplexity Pro plan subscription. Yesterday, in the iOS app, I noticed that a limit on the number of file uploads per month has appeared - no more than 50.
Today I opened the app and the counter has reset back to 50 again. Has anyone received any official information on whether this limit is permanent and whether it resets monthly?

[barren reef]

50 upload files per week, regenerating one quota every 3.36 hours.
Actually, you can calculate any pro search or deep research regeneration rate by yourself like upload files. For example, you get 200 advanced model queries per week, you’ll know the search regenerates every 50.4 minutes. For deep research, with 20 quotas per month, after doing the math, you’ll find that one regenerates every 36 hours.

#💬│general message
Just beware using the Best model still counts toward your 200 queries. After you use up all the advanced model quotas, you can use the Best model unlimited, lol.

https://www.perplexity.ai/rest/rate-limit/all
https://www.perplexity.ai/rest/user/settings

[lethal nova]

Anyone used perplexity computer for learning/preparing for a test? How was your experience and do you have any idea when it is to be launched for pro plans as well?

[stark plank]

This is very bad for perplexity. Thank you bro for sharing this.

[true wave]

Hi
I have a problem with a code get with samsung tv.
How could i talk to an assistant
I tried to write email but AI gibe me always the same answer and don’t transfert to human

[true wave]

I get a code when i bougth a samsung smart tv for one year pro perplexity free.
I also used it but unfortunatly had a mistake then unsubsribed a few minutes after subscription.
I tried to subscrie again but a message said that this code i used

[jolly imp]

So had someone try to scam me with a link. Replying to my comment in here.

Just an fyi

I reported him .

Also -
What's with these new limits?! For pro users that is .. I mean I get restricting the free tier, but the pro users . We are paying for something

[autumn forum]

how do i download Plexity for roblox? when i go to github it says Page not found 404

[thin wren]

Does enabling thinking consume double pro count

[naive parrot]

I am a Perplexity Pro user and the support answers none of my messages. They used to be very reactive and effective. Now, it is like they have ghosted me.

[calm socket]

hello

[devout rain]

Grok is not visible

[candid meadow]

Is it possible to try Perplexity Max by myself?

Without subscribing something?

[wary summit]

On iOS within the Discover section for the current news/articles, does anyone else find it annoying trying to read the actual articles from there due to how sensitive scrolling down on the article is?

For example, click an article, and when pressing and holding the screen slowly moving your finger upward (to make the page scroll down) if you get to the end of the article, it will automatically close the article. I feel that design is completely below the bar of what good should look like. Anyone else experiencing this, or is this a me issue?

[leaden crown]

Perplexity Pro (via Airtel) has stopped working. The plan is active until August 2026, and the billing page on Perplexity shows I have Pro, but neither the main app nor Comet recognizes the Pro subscription. Any idea?

[mellow harness]

Same problem, it stopped pro features 2-3 hrs ago. I have two months left. Don't know what's happening. Let's wait for some time

[queen epoch]

Is that why it's telling me that I've reached my limit and need to upgrade? Or did they decrease how much you can do with Pro?

Cus when I do the upgrade thing, it shows that I have pro and wants me to do Max. Which honestly is just a stupid price

And the whole reason I use perplexity and not Claude is because of the high quota. I always reach my limit with Claude in like an hour

[bold girder]

Anyone else notice that the responses they are getting from perplexity are wrong, overly hallucinating, and need double, triple, or quadruple checked for accuracy?

It’s been happening more and more over the last week or so- to the point that I’m reconsidering using perplexity as my go to tool.

It’s getting very frustrating.

[tough canopy]

Hey I just noticed my chat Threads are not visible to me.

[wicked stream]

May I ask what the differences are between the original native versions of ChatGPT, Gemini, and Claude models vs how they work on Perplexity?

(only used ChatGPT Plus and want to experience other models - I also have a list made of tasks I most often do, if that would help to see)

[hearty stone]

in my experience, it enhances their performance, since perplexity auto researches, i look at perplexity as a super research tool, makes me trust each model more with every input i give, and also knowing the pros and cons of each model over time helps when using perplexity because then you know when to swap models to get the output that best suits that model..hope that helps

[broken seal]

Am i missing anything here... it doesn't seems to be generating information for me

[fallow steeple]

Hie goys, So I had Perplexity pro for a year but i didn't added a card so It was taken away from me.

But I still have time till October this year. I am now adding a card, the online transactions are all on the card and I usually get an otp whenever I am trying to make a purchase on the card but in this purchase I am not getting any OTP, I am shown a panel by my bank to put the otp but i am not getting any OTP even though i literally made a purchase recently and got otp.

Can I get my subscription back before October ends :D

[clever pumice]

Seems they sent this on Friday with no deadline mentioned and then just shut it down. No reminder, no follow-up.

[vapid maple]

#💬│general message

[vivid perch]

Quick question: I got the yearly subscription since it's a better deal, but $200 is a bit too much for me to leave on auto-renew. If I cancel the subscription right now, will I keep my Pro access for the full year?

[craggy dust]

Hello. I have just updated the premium plan on Revolut. Then, i tried to get the pro plan of the perplexity app but something went wrong and now i cannot use the promo code again. And neither do i have access with the pro plan of perplexity app. Somebody help me please

[ionic sparrow]

#💬│general message

#💬│general message

[ionic sparrow]

#💬│general message

[full eagle]

Super frustrated with my student Education Pro sub. Verified via SheerID on Sept 18, 2025 in HK → got the advertised 12-month FREE trial (no credit card required at signup, full Pro features, auto to free after ~Sept 2026). Screenshot attached shows "No credit card required."
Access paused Feb 1, 2026 for no payment method added "in required timeframe."
Support said:
New anti-fraud policy: card required for ALL student free trials (verification only).
No charge during promo — won't bill until Sept 2026 end (14-day reminder to cancel).
Add card to restore original end date (no makeup for pause days).
Escalated for possible grandfathering since verified before free program discontinued Jan 2026.
I added a credit card on Feb 4, 2026 as instructed... but today March 9, 2026, my Pro sub got revoked anyway. Now downgraded to free mid-promo despite complying.
Current offer is just 50% off ($10/mo) — no free year. This feels like a total bait-and-switch on legacy users.
Anyone else have their student promo revoked EVEN AFTER adding card? Did support fix it? Got grandfathered? Any similar stories or reps here?

[sage grotto]

I just added my card to the Perplexity account but the student trial wasn't restored 🐧

[robust remnant]

I also linked my card, and Pro features turned on for a while, but now they've disappeared again, even though in my account settings I can see that the Pro subscription via promo code is still active until September 2026.

[sage grotto]

🐧 they ate my 6 months trial

[robust remnant]

By the way, is there any convenient way to download all conversations from my account other than manually downloading each thread?

In ChatGPT, there's an option to export the entire account content.

[brittle lodge]

Is anyone else getting their queries time out? The exact same query was run yesterday and completed in 5 minutes. It’s currently timing out and I keep refreshing and have been doing so for 90 minutes now with no luck

[undone raft]

same thing for me

[jagged sigil]

my pro subscription got paused?Please help me

DM me if anyone know

[smoky trail]

try going to view details and press update plan, after that return to the perplexity page and see if it works

[placid eagle]

How to use Opus 4.6? I got Pro today, but when I try to use it it takes me to the billing page again...

[delicate forum]

I have same issue, no email, nothing

[balmy breach]

Hi guys, i got my 1 year pro subscription with code (legit one) 2 months ago, but 2 days ago, my pro status disappeared and the detail of the subscription history is empty... anyone has similar or same problem ? I have emailed support, but havent heard back, wondering if theres a quicker way to have perplexity support to fix >_<

[balmy breach]

hey, got mine from HKT promotion, got paused 2 days ago, havent heard back from support @@

[hearty gale]

This worked for me 😀

[cinder zephyr]

Pro subscription is gone, sam finds no evidence when emailed, got it through Airtel, anyone else in the same boat?

[jagged sigil]

Same issue

[delicate sparrow]

I got this message from Sam today when I raised the query via email:

[tough crater]

@placid turtle Hi there. I’ve had a pro subscription for many months, paying full price, no promo, and suddenly I no longer have access to Pro. I was just charged on Feb 13 so my access has been removed even though I’ve already been charged for the month. Any idea what is going on?

[hearty gale]

try going to view details and press update plan, after that return to the perplexity page and see if it works this worked for me

[grizzled hornet]

Same situation

[jaunty crest]

Hi i've had a max account since 1st of march and i was using complexity computer the other night, refreshed the page, boom. my max account gone, no billing on detailspage, nothing. anyone else this exact issue?

yes?

[grizzled hornet]

Excellent support, send a screenshot showing that the subscription that was there is no longer there, and they write about an API that has nothing to do with it.

[grizzled hornet]

Ok, well

[jaunty crest]

exactly my issue, does anybody know how fast they are? already 20 hours without a response

[grizzled hornet]

They responded to each message within ~3 minutes, but I think that was before they forwarded my letter to someone more competent.

[jaunty crest]

yeah yeah i know, thats what i mean

[grizzled hornet]

i think set OpenClaw to their payments database was bad idea

Otherwise, I don't know how to explain it

[solid socket]

were all the student free 1 year plans canceled?

because now it says I dont have pro

[austere anchor]

yup and they havent come out with a statement even though it's been a couple days now

[rigid tapir]

any quick fix for the subscription error, (pro removed) I should have it purchased until next year but it's gone -- the resubscription isn't saying 0$ as mentioned somewhere here

[fading mason]

when i press on the green area i then shows my full name and i accidently leak it when muting myself on discord with a keybind
does someone know how to change it?

[restive spear]

me the same 🙁

[hollow locust]

Has anyone else had their perplexity Max subscription disappear?

[steep lion]

Anyone having issues logging in?
I get the OTP, enter it and it just asks me to sign in again.
Both web and windows app

[rugged moss]

have you refreshed you cache?

[winter rapids]

I currently have issues with comet not recognizing my subscription for my max plan

[steep lion]

Yeah this fixed it! Thanks!

[winter rapids]

More people problems with perplexity max?

[upbeat stump]

just a question, how do i check how many lab (generate files and app) and deep research remain to use?

[jaunty crest]

Yes bro everyone i feel like

I hope we get some sort of compensation

[rough knoll]

You probably figured it out already, but you created a Task instead of a Thread (a thread is a regular chat).

[rough knoll]

Opus 4.6 is only available for Max subscribers, that's why when you choose it, it takes you to billing so you can "upgrade".

[keen hare]

I was using "Hey Plex" on my Galaxy S26 Ultra. It was working fine until this morning when it suddenly stopped waking up. Can anyone tell me how to fix this issue?

[sudden ruin]

I signed up for Pro using a promo code from an AI class I took with Outskill. It is a one year Pro subscription that started November 2025, so it should be good until November 2026, but I’ve been kicked off Pro twice now. The first time was a month or two ago and I was asked to provide payment information but was told there was no charge at that time, but that payment information was required in order to maintain the promo benefit status. This time I didn’t see that option, which makes sense. I went to the upgrade page and clicked “Restore” but that didn’t work either. Is this a one off or a known issue?

[lucid portal]

I have claim pro from Airtel thanks and I have also added debit card then also it's suddenly not showing me my pro account

It was working yesterday...

[junior onyx]

i have the same issue, i bought pro with educational discount, but today it showing, that i don't have a pro subscription
maybe someone know how to solve this issue?

[lucid portal]

If u find a solution then kindly share here...

[slender salmon]

my perplexity sub associated with revolut also disappeared with the same timeframe. can anyone create a ticket?

[manic rune]

Even I am having same issue my one year pro subscription disappeared/got unlinked from my email address. I didn’t use any promo code when buying it .

[earnest radish]

Hello everyone. Does anyone know why my pro account was disconnected?

I have a promo codice

[manic rune]

It’s been not working for me since yesterday

[earnest radish]

Mm

Okay Thansk

[shrewd fiber]

Yes happening now

[barren reef]

See the bug-reports and pro-feedback channels, they’re overwhelmed with users’ Pro/Max vanished posts.

[fierce thicket]

I'm feeling like they're collapsing. 😅

[civic trout]

It seems a lot of you encountered the same issue. My education Pro sub has disappeared. 🤣

[elfin flower]

I'm having a frustrating issue with my Perplexity Pro subscription. My annual subscription is active and confirmed in my Stripe billing portal, and I can still use the Pro features on my mobile phone. However, the subscription is not being recognized or synced with my account in the Perplexity system.

I've been discussing this with their support team, who acknowledged it as a subscription sync issue and escalated it to a specialist for backend investigation. Despite the issue being transferred to a teammate, I haven't received any follow-up or updates on the resolution and am still waiting for a fix!

[olive tundra]

Oh so pro disappear magically for me as well

[lunar jetty]

me too I've asked the manager for my perplexity education pro subscribe disappear & he checked my email & doesn't reply almost 30min

[lime hatch]

Sam the ai said he transferred me to someone and it sounds like no one

[sullen grove]

I tought it was only me

[sonic mirage]

subscription vanished wow

[slow vector]

Is there a guide or similar to better use perplexity? Like learn about spaces for example. I want to set up specilized prompts for different things, like one for general knowledge, one for studies, one for travels etc. Idk how to best go about that?

[tight badge]

Hi I'm Yasmin
independent, fitness-driven and focused on building a bright future. I'm looking to connect with someone ambitious and like minded to partner in a 50/50 dropshipping business..... we invest together, grow together, and share the wins equally. If you've got the drive and vision to build something real (and maybe a great connection too), my DMs are open

[still nimbus]

Anyone is experiencing AI given answers half way and stopped?

ChatGPT 5.4 and all other AI models have this bug of not completing the answers for me. Only Gemini Pro works

[boreal gull]

Yep. Pretty lame. I wanted like 5 minutes and then it answered me. You would think for an AI company they'd have the best ai bot ever that can fix any issue like a billing problem.

[still nimbus]

It's unusable at this stage, answers get broke halfway

Any fixes?

I tried clearing caches.

[civic trout]

I have encountered such a problem many times.
My experiences are

1. Refresh the webpage (sometime, the answer is there, but not being rendered properly
2. Change the prompt with Captical and strong words, like MUST, FORCELY REGEN, to ensure the execution can be completed.
3. No idea what I should do if the output length exceeds the max output. (Never see it in Gemini so...)

[teal swallow]

Good day, my porplexity pro account has been suspended. I have it through Revolut and it should still be there for at least 8 months. This has happened to me before but I just had to put my payment card in the application. But now I don't know what to do, can you help me please?

[turbid kernel]

I would like an explanation as to why I only have a Pro subscription on Perplexity, while I have access to the Computer feature, which is normally reserved for the Max plan.

[wild burrow]

Hey, i got a promocode with another product for free. But it was working like month, maybe less. Then it disapear from account and its no longer PRO. What should i do?

[sage grotto]

I got the same with u but unfortunately I deleted the API Org ID to add my billing information (without saving them)

And until now they've not restored my Pro 💔🥀

[patent pelican]

Hey guys, perplexity pro has really got limited by number of queries. Any other alternatives? I like comet but it’s too CPU intensive as well.

Another question: how do you decide which model to use for what kind queries? Theres so many models on Pro. Tips?

[grizzled hornet]

The same thing

[onyx nova]

Anyone else having yearly subscription expired months before? My pro subscription went free today and I paid 200 for that. It's the 9th month by now, and support sent me an automated response, no follow up. I'm not sure this is the right channel but supports doesn't seems that reachable..

[boreal gull]

zillions of people are having the same issue. Not something you're dong wrong.

[onyx nova]

Why is not PPX adressing this if there are not isolated incidents?

It's there an official response?

[boreal gull]

Just a pretty lame message that's vague from their CEO on x.

[onyx nova]

Hmmm.. hope they truly fix that today. Not like this is a 2 bucks subscription... Thank you for pointing the response.

[sage dust]

@slim night saw you were about to write, can you tell us anything?

[slim night]

Sorry for the inconvenience, the team is working on a fix with the subscription access. Will update when it's resolved.

[wary plaza]

Hi, I am a pro subscriber, and for some reason, a couple of days ago, my pro account was downgraded to non-pro account. I chatted with an agent, and I received an email more than 24 hours ago stating that someone would contact me, but nobody has reached out, and I'm still having issues using Perplexity. Please take a look and help?

[ionic sparrow]

#⚡│ask-community message

[thorn sequoia]

How am I able to use computer feature as a pro user. Isn’t it just for Max used for now? How much of it you think I can use or for how long?

[onyx nova]

Hope you extend the days of non-pro access

[south nebula]

any update my account also pro ended before my sub ends

[granite plover]

Max User here. Same issue.

[granite plover]

My max plan also suspended without reason. Paid check. Any Breach - No. Gotta just take a walk.

[muted herald]

Ok. I'm glad I'm not the only one having issues with their Pro subscription disappearing. I'm only like 2 weeks into this year's annual subscription!

[compact delta]

mine Max subscription disappearing and still waitin Sam

[jaunty crest]

guys, this just worked for me! you need to log off every single session, waited one minute logged back on and my Max account was back!

[wary jetty]

Does not work

[jaunty crest]

are you on pro or max? they might be fixing it for max first i suppose?

[wary jetty]

Pro, maybe, would be nice if they communicated

[viscid shoal]

Anyone know how to fix computer? Says I'm at 0 credits and won't let me buy more yesterday said I had 30,000 credits

[south nebula]

not worked for me

[flat zealot]

They are currently fixing this issue

https://x.com/aravsrinivas/status/2031397975365394716

Aravind Srinivas (@AravSrinivas)

Perplexity Pro and Max subscribers who are experiencing difficulties with temporary issues like status going away or not being able to buy extra credits for Computer: all these billing eng issues will be fixed today. Apologies for the inconvenience.

X · Mar 10, 2026, 3:53 PM

[nimble jungle]

Is anyone else having trouble getting perplexity support to help them when they have a paid pro account? I was going to upgrade to Max but I don't trust them anymore.

[cunning gyro]

This is the info I was looking for

[compact delta]

Dear Perplexity Billing Team,

I am writing to escalate an urgent billing issue that has been transferred to your team. My case was handled by Sam from support, but I have not received any response from the billing department despite the urgency of this matter.

ISSUE SUMMARY:
I have been a Perplexity Max subscriber for several months, making regular monthly payments. On March 4, 2026, I made my standard Max subscription payment ($200). However, a few days later, my account was suddenly and inexplicably downgraded to "free user" status without any warning or notification.

Because my work depends entirely on Perplexity Max access, I was forced to purchase a Pro plan on March 10, 2026 ($20) as a temporary emergency workaround. This was not my choice—I only purchased Pro because my legitimate Max subscription disappeared from my account.

CURRENT SITUATION:
March 4, 2026: Paid for Perplexity Max ($200) — THIS IS THE SUBSCRIPTION THAT SHOULD BE ACTIVE

March 10, 2026: Forced to purchase Pro ($20) — Temporary workaround only

MY REQUESTS:

Please locate my March 4, 2026 Max payment and restore my Max subscription to my account immediately

Please refund the $20 Pro payment from March 10, as I only purchased it because my Max was incorrectly removed from my account

Investigate why my Max subscription disappeared from your system despite successful payment

EVIDENCE PROVIDED:
I have already provided the following to Sam (Support Agent):

Bank statement showing the March 4 Max payment

"Welcome to Perplexity Max" email confirmation

This issue has completely disrupted my work for several days. I have been patient, but the lack of response from the billing team is unacceptable for a paying customer. I am requesting immediate resolution.

Please restore my Max subscription or provide a full refund of both payments ($200 + $20) if the issue cannot be resolved.

I am available for any additional information needed.

Best regards,
Faqan Asadov
[e-mail]

[flat zealot]

https://x.com/aravsrinivas/status/2031397975365394716

Aravind Srinivas (@AravSrinivas)

Perplexity Pro and Max subscribers who are experiencing difficulties with temporary issues like status going away or not being able to buy extra credits for Computer: all these billing eng issues will be fixed today. Apologies for the inconvenience.

X · Mar 10, 2026, 3:53 PM

[compact delta]

Thank u

[outer gull]

Hey, today i noticed that my PayPal 1 year pro subscription just ended 3 months earlier than the estimated, its not a big deal, but theres a specific reason that this just happened?

[south nebula]

no updates till now ?

[olive tundra]

ah I actually logout and re login and it’s fixed on my side

I got pro sub back

[granite plover]

Still Same. Max User in SK

[tardy veldt]

Great for u @olive tundra
Just tried loging out and back in but it still not working for me.
Seems they're working on it tho.

[ancient ether]

Hi, has anyone faced this before:

I had pro subscription but suddenly today my subscription is gone along with all billing details on the stripe dashboard. It's like as if I never subscribed.

[nocturne citrus]

Yes , me too

[silver star]

I have these bonus credits and want to use them to perform deep research but the research option is locked when I go to select it in a thread in the web app. Does anyone have perspective on this? Thank you 🙂

[odd locust]

same, here.

[dusty timber]

is anyone from india?

because i bought this airtel pack and now i have trouble claiming it

[jagged sigil]

The ones face automatically downgrade from pro to free contact airtel support (those who have pro from airtel promo) as it worked for me

I am indian

[undone shadow]

Not only airtel

Same on Telekom magenta

[jagged sigil]

Yes

Just add a card

[jovial patio]

GODDAMN
Thanks a lot brother it works now

[lusty ferry]

Hi!
URGENT Pro subscription issue:
Stripe: active Pro payment [[e-mail]] [04.03.2026]
Perplexity: shows free plan only
Sam transferred to billing team March 11
Blocks daily IT/business work

[e-mail] already contacted
Need ETA or workaround

Please help me

[round lynx]

A lot of peoples have the same issues as you, try this or wait: #💬│general message

[turbid turret]

hello guys, we do agree that to buy credits for computer with a pro account is not possible i need to have a max account ?

[sonic kelp]

Same issue here ⚠️

[fresh zenith]

whats comet assistant monthly limit on pro

[covert tundra]

https://www.perplexity.ai/rest/rate-limit/all

Check here for rate limits

[fresh zenith]

comet assistant is not listed here

[coarse quest]

Anyone unable to even log into their account via email

Like it's not even sending a code to my email

[whole heath]

I have been unable to delete files from Spaces for a while now. Was able to do it before. I even created a fresh Free account to test and it's failing too. I do not see any documentation explaining if this is a limitation on free accounts. Is this working as intended or a bug? I created a bug report here: https://discord.com/channels/1047197230748151888/1478042829069746176

[devout skiff]

Is there a reason models within perplexity behave differently than within their native platforms/environments?

for example I asked gpt 5.4 thinking a tax question within perplexity and its sources were kinda off along with the fact it also cited reddit.

I asked it to double check its response and it said nothing seemed off.

When I pasted the result (sources included) into gpt 5.4 thinking within chatgpt it instantly picked up on the sources not aligning and acknowledged Reddit as not being a reliable source

[flat zealot]

I think you can just tell the model not to use reddit as a source under customization

[devout skiff]

True, and I did do that after the fact. I think I’m more so confused as to whether or not the difference in default behavior and lack of cohesion in citations is due to perplexity’s scaffolding around the models

[flat zealot]

I found that it depends on the model, some models are more keen to use social media platform as citations, others not so much

[plucky gate]

Has anyone here used Computer Plex?

[tender bough]

So I have the pro but anytime I try to use the computer setting on comet or perplexity, it says I need max subscription

Also is computer plex available now?

[royal anvil]

Have a question re Enterprise, sorry if it's been asked before. But in an Enterprise plan, do all members have to be on the same Tier? Or can some be on Pro, some be on Max? This is under the assumption that Perplexity Computer for Enterprise is only available for Max?

[sick glen]

how is the private mac mini 24/7 computer set up? can we do this now

[royal anvil]

Or is Computer even available for Enterprise yet?

[thin granite]

My Perplexity pro Student Account had 14 months of Free credits and I recently bought Perplexity Max services by paying their full price $200 USD.

Even after paying for Max services and having proof of payment and student status- my account was all of sudden downgraded to Regular Perplexity account. I reached out to customer service multiple times but no response. I received no email of account termination or anything. It has been more than 5 days since this issue happened and I first reached to customer service. I really need to continue my services ASAP because my school project on perplexity computer is on half way.

Does anyone have their customer servicer phone Number ?

[thin granite]

I have same issue with my account. I have already paid for Max but it keep asking for payment and downgraded to regular account. No response from Customer email yet.

[thin granite]

Same issue here. No response from Perplexity team yet. Its been 6 days now since issue arised.

[vapid maple]

try this: #1480874038107836617 message

and try to dm Alex from the pplx team for further assistance

[steep lion]

Anyone else being spammed with login codes?
In the past hour or so I’ve had like 10 come in and I’ve not been trying to login myself.
Unsure if it’s a bug or if someone is trying to get into my account…

[flat zealot]

check if your email has been leaked

[tired aspen]

Wasn’t Comet on iOS supposed to launch today?

[vapid maple]

delayed to March 13

[tired aspen]

Says 18, surprised you are getting early.

[vapid maple]

nvm, you are right

[lucid spruce]

Guys should I use google or perplexity for my main phone assistent I am really undecided as of now

[steep lion]

It’s definitely out there. Just odd it’s happening today and only on perplexity. I just got another one now.
I’ll reach out to support to see if they can at least tell me where it’s coming from 🙂

[dense raptor]

When perplexity indexes uploaded documents, do we have any idea how big the chunks it breaks them into are?

Like, what their max size is before it breaks them up into multiple chunks?

[dreamy heath]

hm.
Is anyone else ever getting told "tools off" by their perplexity?

[dense raptor]

On occasion. I think perplexity throttles you sometimes

I get issues like that when I’ve been using it extensively in a short period of time

[dreamy heath]

How would I experience this throttling practically?

As in web search off?

I don't call that "throttling", which is why I ask.

Oh.
I wasn't asking about an explanation.

[dense raptor]

🤷 I don’t even know that’s how it works or that it’s happening, it’s just my speculation.

Sometimes its tools are off. Web search off etc. other times it doesn’t see my uploaded files.

[dreamy heath]

I was asking if other people also have their perplexity tell them that tools are off.

[dense raptor]

Yes

[dreamy heath]

Thank you!

:D

[dreamy heath]

I'm sorry, do you ever tell her to turn tools off?

[dense raptor]

I do not.

[dreamy heath]

Me, again ... does anyone else ever get something like this as a reply, or final paragraph?

[brave reef]

Hi! I’m in Pro plan and I tried adding custom connector but unless authentication is API Key which the one I use is none, it doesn’t appear in the connector when I click add. I tried transport as streamable http and sse as well

[brave reef]

Oh nvm same prob with @leaden maple still waiting for fix

[dense raptor]

Will comet have spaces integration?

[copper hawk]

Does any one here use max? Computer?

[thorny sage]

Maybe someone knows where to get a promo code like this? https://www.perplexity.ai/join/p/redeem/STUI2FDQ7FE

[lusty ferry]

Hi!
Bug: Word documents not available for download

On Pro, “Create files and apps” says:
“Created Word document
but there is no download link and Files/Assets tab is empty in the thread and Space.

Anyone else seeing this? Is this a known issue?

[final sparrow]

Hey Solstice, you may want to get some sage and perform an exorcism XD

[final sparrow]

It's over I think

[haughty flame]

So I am going to ask here first and hope for the best. I am a junior in college and I was an early tester in the Pulse Group and absolutely fell in love with perplexity. Figuratively speaking of course, one must be careful... Anyway I am so disappointed in the Education Pro membership as it seems by Thursday each and every week, I am at the "I'm sorry you are at your upload limit" Even more so this term as I am into heavy DBMS and love to bounce everything off Perplexity prior to submitting to ensure what I have completed covers my grading rubric.. It wasn't that long ago when I had to upgrade as my Pro was elminated and new pricing structure and plans were implemented. How many college students can afford 167.00 (disc) Pro Max upgrade certainly not this one. Can someone help. I have reached out to Daniela but email kicks back and I have emailed support as well but nothing but crickets and wind gusts. I really don't want to leave but having two different pro versions of other LLM's are not viable either... Please help....

[floral matrix]

At first it was expected on March 11th, then 13th and now 18th? Why does it keep getting delayed?

[tawdry lynx]

Yeah, IDK -- seems like you have to make choices in life. Not sure how the previous scholars were able to pass these classes.

[icy valley]

Anybody know any good discounts for Perplexity? Outside US.

[tepid delta]

is anybody else able to see the reasoning/thinking process when using Claude Sonnet 4.6 Thinking?

It used to work pretty well and I thought it was a temporary thing, but it's been a few weeks and I still don't see it - it's a direct response now

[vapid maple]

has this on?

usually it shows a few steps

#😎│cool-projects @round swift

[next vault]

Hi there! Does anyone know if Kimi has definitely been removed from Perplexity Enterprise?

[tepid delta]

yeah, it's on, I just double checked. Doesn't show any steps, just a direct response

[tawny hatch]

Been removed in all plans

[dull flume]

What are the Pro Deep Research and File Upload limits?

I've hit both and don't or can't see these to budge these or how or when they get restored?

[tawny hatch]

#💬│general message

[lyric harness]

Does anyone get credits for using the perplexity Computer on Pro

[dull flume]

Thank you.

[full ivy]

i dont see this option

[dull flume]

Got a intensive email evidence summation project that requires per prompt upload of 1 email thread

[lyric harness]

@full ivy https://www.perplexity.ai/account/usage

As they announced the computer is now open for pro users also, I am not getting a computer on my Mac Perplexity Application

[vapid maple]

try desktop web

[slender bear]

I've had this issue before. Seems like a bug

[covert tundra]

tried

still at 0 credits

[hexed sparrow]

same

[marble escarp]

Same, 0 credits

[vapid maple]

ohhh apparently pro has no free credit

[covert tundra]

so what was the point of the annoucment?

didn't pro people already have access to computer

if they bought thier own credits

[vapid maple]

or a bug

[modern isle]

yes, but i have the same problem

[outer jewel]

i wonder how many dropped what they were doing and ran to the computer ready to lock in for the next week or so?!

[marble escarp]

"Automate complex tasks with access to Perplexity Computer"
and there is no way to get credit, you need to buy Max to get 10K credits

[rugged canyon]

Yooooo, im new to the discord and Im also new to using perplexity AI, I heard its really good for schoolwork, would love to hear feedback on what you guys use it for most

[vocal sand]

Can't really use computer with pro? Just me?

[teal crow]

Hello there, I am wondering if there is a way to figure out which tabs in Comet are killing my CPU usage:

[forest parcel]

I'm seemingly unable to add any Connectors to Perplexity Computer while on a Perplexity Pro plan with 0 credits. Is anyone else having trouble with this?

[graceful canyon]

i have a question can someone tell me how perplexity uses credits for website control tasks?

[dense raptor]

So, is computer basically optimized for protocol?

[lament heath]

heya

[velvet python]

If you have pplx Pro use Gemini 3.1 Pro. Its Best for school stuf I think

[mint gorge]

Why isn’t there a connection for obsidian ?

[dawn yarrow]

Hi everyone 👋,

I’m from Morocco 🇲🇦 and I just paid $2800 for 7 Perplexity Enterprise Pro licenses with my org admin account . The payment went through, but I haven’t received any confirmation, the licenses don’t show up, and there’s no invoice or transaction history in the Billing section.

I even emailed [e-mail]
, but haven’t received any reply. I also contacted Sam, who said the payment is fine, but still nothing appears.

Is this normal? What should I do? This is urgent as the licenses are for our team.

Thanks a lot! 🙏

[pastel robin]

Hi has anyone received a pro license when you join revoult premium.

I followed the promo code but I'm signed up but I'm not getting pro status.
Thank you

[versed axle]

Why, even after installing the Perplexity app on my smartphone using the same account linked to my Windows PC, does the window suggesting the installation QR code keep appearing in the bottom right corner of the screen?

[muted hemlock]

Does anyone subscribe to pro via Revolut?

[rigid summit]

Yes, I did...maybe half a year ago...no problems at all.

[vivid perch]

Can you not use connectors in the mobile app? I tried @Github, tried the + button, but the function doesn't seem to exist

[jolly flower]

I saw that computer features will be available in the ios app but I am not seeing any computer features on my android app.
Am I missing something or is it not available.

[languid rivet]

Android will be later

[glossy halo]

How can I download the repo I created on Perlexity Computer? 🥲, please help me ~~

[vivid perch]

Use a Github connector and tell it to create a repo? Or make an empty repo and tell it to push to it

[ivory idol]

Do you have to have the same email account in the perplexity and revolut accounts?

[stray blade]

Is there a way to know in perplexity how tokens are being allocated in a response? I'm wondering if I can proactively prevent context exhaustion when doing data analysis

[rigid summit]

no, they're different

[open raptor]

Hi , im new to this community , has any one used quant data tool for trading ??

[muted bane]

Hello, I saw that computer is now available to pro and on mobile, however I went to use it and it says I’m out of credits. I haven’t ever used it, is anyone else experiencing this issue?

[pulsar silo]

Pro account not working and no reply from email support

[ocean sequoia]

Will Perplexity have another AI Business Fellowship program?

[nimble sapphire]

I am.

[tiny roost]

Hey @stray blade - Although this doesn't contain an exhaustive list of all possible tasks correlating to credit cost, there are some examples on slide 5. This is a little research for a field guide I did by having 'Computer' do a little dogfooding and create a field manual/guide on itself.

[nimble sapphire]

I managed to add Google Drive and Calendar successfully with 0 tokens. I’m a pro user.

[brazen crown]

Is there a way to always default social to be auto selected

[ruby mural]

Will pages feature ever return where I can make my own pages?

[ionic sparrow]

https://www.perplexity.ai/help-center/en/articles/10352968-perplexity-pages

[lean ledge]

Hi,

Am I wrong : there is no feature to allow us to export all the data stored by Perplexity on our account ? It's an RGPD obligation right ? What should we do ?

Thanks,

Tommy.

Support just answered me that is was possible via this link : https://perplexity.typeform.com/datarequest

[dreamy heath]

Iiiinteresting! Thank you!

(please remove the embed. so much space wasted)

Are you sure that's not going to delete it all ?

Man, if digital data could be copied instead of moved ... that'd be so great.

[lean ledge]

If i read / understood correctly what i saw during this process, it was said that this process could be linked to a request to delete the account but if that request was not made, the data will be provided and the account would remain active.

[dreamy heath]

That's not obvious based on what's written. The way it is written, it will delete your accounts.

It writes "this form", but there is no form. there is only Start. That it will take four minutes, as mentioned, doesn't actually say anything about what's going to happen. The most obvious assumption would be, that the process will be taking four minutes to complete.

Feel free to click it and show us what happens! :D

[lean ledge]

I did the request anyway and pretty sure i read that the account will remain active unless to specically ask it to be deleted in the same time ; i will keep you posted

EDIT : support confirmed it.

It's logicial : RGPD is clear that you can have access to your data without termination of the service by asking so.

[dreamy heath]

Thank you!

[wraith horizon]

hi there, i am new here, i wanted to try out perplexity computer, other pro members get 4000 credits, no credits in my account, can i apply to get them

hi

[dreamy heath]

Let me use the search for you, because I'm the only one capable of using it!
This is what I found: #💬│general message

Lots of posts to read! Enjoy!

And through what people colloquially call a search engine, which isn't really a commonly known thing yet,
I've also found this: https://x.com/Looking44truth/status/2032635692065681777/photo/1

Rayye (@Looking44truth)

Perplexity Pro subscribers, there is no 4000 free credits for you, R.I.P. Just pay for it.

X · Mar 14, 2026, 1:51 AM

Wow, modern technology!

😊

[muted bane]

I’m having the same issue :(

[still halo]

Is there any toggle that I’m missing within the iOS version of the application that will allow me to turn off the “top news” notifications that I get a couple times per day? All I see within the settings menu is to toggle push notifications on or off. I verified that I do not have any tasks related to this.

[dark abyss]

computer stopped being able to control my local browser tabs all of suddent does anyone know why?
i tried reinstalling, restarting everything. i use comet btw

[worldly jungle]

Is there something I'm doing wrong with Computer? It's running the tasks fine but I don't get the push notification it's insisting it sent me

[young latch]

Hi, I created my own MCP running on my VPS, I got the domain and the api key auth system, server works, I can curl and it returns data but I cannot connect it to Perplexity Custom Connectors.

[royal patrol]

When can we expect to see PC on Android

[tiny roost]

This is actually a recent change I noticed as well. It seems to be related to interactions associated to spaces or chats that are deemed to have elements in the interaction that pushes it outside of the assistant context. You'll also likely notice that assistant chats started with browser control are being marked as temporary, unless you take actions to retain it, they will disappear. I think the move is likely tied to ensuring against any kind of possible prompt injection that may have occurred, and so it doesn't stick around. Therefore, if you use personas or special instructions in a 'Space', as soon as that context transfers and overrides the typical persona of the Comet Assistant, browser control ceases to function. That way you don't accidently override the protections related to possible prompt injection attacks. Although what I detail is directly related to Comet assistant, I am assuming it a similar type protective measure.

[scarlet fulcrum]

How many credits do pro users get after the bonus credits expire in the given time frame? If the credits are usage based, how much does it cost per credit. Thank you