#Overlay Troubleshooting/Logs

1 messages · Page 1 of 1 (latest)

idle moon
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@mighty haven Hello guys. I see you are talking about crashing with alt-tabs. Is this also perhaps involved with using some sort of overlay like OBS?

Whichever case, it would be very helpful to get some logs so we can research further

lethal sun
mighty haven
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Well I have yet to run into one while.someone was running OBS. But I was able to have the user set his sleep in background to false with overwolf running and it did not drop his affinity while overwolf was active. I guess the question is why is that causing it to drop.

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He was able to turn sleep on background to true and replicate the crash after

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To be honest me and steel raven literally had this talk the other day and we are now kind of performing some science with ability to control the affinity priority and issues possibly involving them.

idle moon
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had to learn what overwolf is in the first place

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I see only the enshrouded.log, any possibility to get crash dumps?

mighty haven
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#troubleshooting message this user also was having an alt+tab issue but his was different his actually fixed his issue and the cpu affinity was also the culprit

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give me a minute and ill think the troubleshoot session

mighty haven
lethal sun
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We can tag them in here, or I can make a ticket and add you guys, w/e you want.

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Overlay Troubleshooting/Logs

idle moon
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We do have an option to deactivate the sleep in-game btw

eager salmon
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Sorry for heading in.

Perhaps the two programs play off each other.
Overwolf may try to maintain the process priority while Enshrouded itself tries to reduce it or may no longer be able to set it to "normal" after refocusing.

The error only occurs when Overwolf is active and the process priority of Enshrouded is set to "below normal".

Right, @mighty haven ?

Could try to keep Overwolf and the game running
-> Turning off "sleep in background" and then manually setting the process prio of enshrouded to below normal and look what happens. 🤔

idle moon
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On Settings, Display, Limit Framerate on Background -> turn that to off

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should be the effect of the user fix you guys did

mighty haven
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this is true, not sure why i didn't have them do that I guess

idle moon
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at leat as far as I know, I'm checking with a dev

mighty haven
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i guess my question is, is there certain events in the game that trigger affinity priority? or just losing focus?

idle moon
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Currently, I'm just aware of the losing focus part

idle moon
mighty haven
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Could try to keep Overwolf and the game running
-> Turning off "sleep in background" and then manually setting the process prio of enshrouded to below normal and look what happens. 🤔

we actually did this in his session

idle moon
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(which can be turned off)

idle moon
mighty haven
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i guess not exactly i did have him just try and alt+tab

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he crashed when he tabbed

eager salmon
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To create the same effect as if the option is on.

mighty haven
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i see while the game is in focus?

eager salmon
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No need for that

mighty haven
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because he still has to tab ouot to do that

eager salmon
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Exactly

mighty haven
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That also seems to have fixed it. No overwolf running, reverted change in .json file, and went through all the actions i was doing previously that regularly crashed it - still not crashing for me.

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hmmm, maybe i download overwolf and see if i can replicate?

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i actually already have it installed

idle moon
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I wonder if a fresh install could really replicate Toasty's situation. You probably won't have all of their plugins and whatnot

mighty haven
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what i think i am going to do is tonight, i will see if the user is willing to do some more testing involving this. we know his system does it and if him simply turning it on i can have him run some different experiments

idle moon
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If you have the time, go for it, though

lethal sun
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Its wroth noting that a lot of things use that overlay feature though, even steam/nvidia broadcast.

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or use overlay like-features.

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focus vs. in-focus

mighty haven
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i messing around in it now and seeing if i can alter settings to get it to replicate. but i dont have the ability to replicate his hardware really

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i dont know if that can be a variable in this or not

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if today you can come up with some things you would like him to try while the app is running and in the state of able to crash it and he is willing i can see if he will do that. or if you just want more information.

eager salmon
mighty haven
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well thats interesting

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Claudia commented
9 Feb 04:45am

to reproduce perhaps install latest nvidia drivers -
Version:
551.23 WHQL
Release Date:
2024.1.24

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i am going to do this now

mighty haven
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ok, i tried and can't seem to replicate. I did message the user if I could get some more information in regards to his system and dump files. If\When he gets back to me I will see if he is willing to send me his crash dump folder. If he has time I will see if he can replicate the crash by enabling overwolf again. If he can, I will have him set his enshroud sleep in background to false again and see if when he changes priority it crashes or if it is just the process of alt+tabing and droping priority. I am going to go to bed and I will update you if I have anymore information on the subject.

restive scarab
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I am here.

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You guys need crash logs or something from me?

mighty haven
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Hey

mighty haven
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Using the alt+tab

idle moon
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It would be very useful yes

restive scarab
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luckily for you guys I dont work today so I do indeed have time

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anything specific besides turning on overwolf and alt+tabbinga bunch?

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also you guys want a zip file of the dumps orrrrrrrrrrr

mighty haven
restive scarab
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2.75 MB

mighty haven
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I would .zip it and send it. That way they are all together.

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Probably the easiest method on your end

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Although I don't know the max file size you can upload through discord.

restive scarab
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notably i have sleep enabled and overwolf on and i haven't crashed yet....

eager salmon
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Even when Alt+Tabbing?

mighty haven
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Now, I guess it is now trying to isolate exactly what event is actually causing the crash. And I guess as much information as far as modules you have installed\related to Overwolf.

restive scarab
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ive alt+tabbed like 15 times

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what i was doing before was collecting water from the wells at my base and alt+tabbing every time i had to wait the 5 seconds to collect water.

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and it would usually crash like 3-4 wells in

mighty haven
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Hmmm maybe go open some containers. Maybe some fast traveling.

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And you didn't make any setting changes to Overwolf. Also, when did the crashing begin. Any notable timeframe? Hot fix, new patch,etc.?

restive scarab
restive scarab
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as for timeframe anything i say would be guessing. i'm not sure enough to give info there.

mighty haven
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I am just hoping we can get your system to crash again. I'm gonna let steelraven work with you on this, I am going to go back to sleep. 💤

restive scarab
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for sure

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the only thing ive changed at my base is that i have collected all of the plants i had growing

eager salmon
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Was there an update for Overwolf or did you update GPU drivers? Anything different from yesterday?

restive scarab
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nope

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im going to plant 600 plants again and start alt+tabbing. could be how the game handles the plant timers moved from high to lower priority

eager salmon
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There is a problem with crops in general at the moment.

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Did all the reports you sent have the Alt-Tabbing as the cause?

restive scarab
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definitely everything from 2/8 and 2/7 are alt+tabbing i believe.

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oh actually the latest one from 2/8 was me crashing on startup. i loaded into the base and crashed. that's when sigmaraider said to collect my plants cause i had too many.

mighty haven
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Dropping a log of vulkaninfo may be helpful as well. Win Key > CMD > vulkaninfo and copy that to a text document and drop here

restive scarab
mighty haven
# restive scarab

@eager salmon produces the 1.2 to 1.3 version right at the top. Maybe we should collect more of these vulkaninfo's when it comes to troubleshooting

eager salmon
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Yeah it's the thing I posted.
I try to get more information from the Overwolf discord.

mighty haven
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@restive scarab maybe you just replant your plants that you had and play the game normally and when\if you crash again you can report back back here. If someone has something that comes to mind they can always ping you.

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Test the game till you can break it🤷

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And we can see what fixes it and why

restive scarab
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yeah that is what i am doing right now. about 500 plants in currently. will let you know what happens

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didn't even have to alt+tab actually.

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i closed the game and re-opened it (so it would save and i didn't have to plant everything again)

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and then i was AFK in my base getting my dog food and the game crashed

eager salmon
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So it'a a common crop issue.

restive scarab
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insta crash on hitting alt+tab this time

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loaded in, walked over to water well and hit collect then alt+tabbed and crashed. seems like it might be large numbers of crops crash the game

mighty haven
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Hmm, but now set your priority in task manager to high and see if it still crashes doing the alt+tabbing with the crops.

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I'm sorry scratch that I meant sleep in background to false. Which like kall pointed out you can do in settings in game.

restive scarab
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i put the frame limit back on and haven't gotten it to crash

mighty haven
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Ok, so it may not have to do with overwolf. But this does affect the the crash due to flowers.

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Now that the limit is back on can you open task manager and change the priority of enshrouded to low and see if the game crashes.

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This limit stops the processor's priority from dropping to low when the game loses focus (alt+tabbing)

restive scarab
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how do i do that in task manager

mighty haven
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Ctrl+shift+esc

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Details tab I Believe find enshrouded.exe and right click it and go to priority set to low.

restive scarab
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it is currently "below normal"

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I set it to low and nothing has happened...

mighty haven
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🤨

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And alt+tabbing still doesn't crash it?

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With it set to low?

restive scarab
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it seems to get set back to "below normal" when i click back into the game

mighty haven
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What does it do when you change the limit setting back on through the in-game settings. Cpu wise

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Sleep in background

restive scarab
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i have had the frame limit on while trying to get it to crash again

mighty haven
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So sleep in background=true right now? Just want to make sure we are in the same page.

restive scarab
mighty haven
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And no crash with it to off either?

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Also check what the CPU priority does when you set it to off

eager salmon
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If you have a second monitor you can keep task manager running and add the column for procress priority, so you always see what is going on.

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Also if you WANT TO, you could stream to @mighty haven (and he wants that too) while chatting 😄

mighty haven
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This is why I like to change it in the enshrouded_local.json. the true false

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Hmm, might not want to add a streaming variable

restive scarab
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if i turn the frame limiter off and set priority to low via task manager the setting sticks

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if i turn frame limiter on and set it to low it sets back to "below normal"

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no crashes since the last one i mentioned

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i have collected a LOT of water

mighty haven
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I really appreciate your time in looking into this. If you would like to go enjoy your game you are more than welcome to.

restive scarab
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i wish i had a smoking gun for you all but it wont crash. i have 600 plants growing/ready to collect and have fast traveled around, opened chests, made modifications to my base, collected water - all the stuff i was doing previously - and no crashes

mighty haven
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I don't feel we need to take up anymore of your time, but if you do find something related to the crashes let us know.

restive scarab
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will do

mighty haven
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Thank you

restive scarab
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lmao and it crashes....

mighty haven
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🤦

restive scarab
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i was just walking around and jumping at my base 🤷‍♂️

mighty haven
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And the limit was set to true or false lol

restive scarab
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it was on

mighty haven
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Ok, you don't have to do it now or at all. With the limit on, see if you can get it to reliably crash a couple times doing the same thing. When and if you find something that does, turn the limit to off and see if it still crashes performing that same action and report back. This is all if this is something you would like to do or if you want to. Honestly just want you to enjoy your game.

restive scarab
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well the issue is idk what exactly is crashing it. i was literally jsut running around and jumping aimlessly

mighty haven
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Ok copy, maybe you can send me your world save and in my free time I can see if I can get it to crash my game.

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You can DM me and send it to me if you would like to share it.

restive scarab
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how do i get that

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is there a save folder somewhere

eager salmon
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  • Steam Cloud: "...\Steam\userdata\ {UserID}\1203620\remote"
  • Non-Cloud: "C:\Users\ {User}\Saved Games\Enshrouded"
mighty haven
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C:\Users\%username%\Saved Games\Enshrouded

restive scarab
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there is only a single .json in there

eager salmon
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You have SteamCloud on

restive scarab
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i do

eager salmon
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Take my first folder

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As stated

restive scarab
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oh i didn't even see that cause im blind

eager salmon
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I'm sorry for that

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Must be hard to play the game then

restive scarab
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lol

eager salmon
restive scarab
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do you need the _info file as well?

eager salmon
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yes

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everything except character

restive scarab
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i am going to walk my dog but ill come back to this thread later if i find anything reliable

glad acorn
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how can i know wich id is enshrouded acc ? x)

mighty haven
glad acorn
mighty haven
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Hmmm, did you look at the pins in the trouble shooting channel?

mighty haven
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@thick compass just in general. this is an error i have not seen before that wasnt solved with clearing the steam shader cache

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i pulled you in here for the fact that the channel was getting fast

mighty haven
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@thick compass if your system no longer crashes, would you be able to do me a huge favor and upload your whole crash dump folder here. you can just zip it and post it here just like the log file

thick compass
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i think ive solved it by completely clearing out the base so its just walls lol and will have to do one thing a time to work out which placed item was causing the issue, if i find out what item was causing the crashes ill let you know

mighty haven
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yes please do!

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so the game did crash for you again and then you removed all the things in your base

thick compass
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correct

thick compass
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well sadly im still crashing

mighty haven
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ok post another log i guess lol

thick compass
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ok sec

mighty haven
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can you do me a favor and also post win key+R > CMD > vulkaninfo and copy and paste the output to a text file and drop here as well

thick compass
mighty haven
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did you verify the integrity of your steam file?

thick compass
mighty haven
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[Client] Initialize 'SyncCharacterSaveGame' done Added a 'StaticTransformDynamic' Component that was already there.

this is where the error starts

thick compass
mighty haven
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it posts this 1,203 times in 0.823 ms it seems to happen when you load your character game save. maybe take off all your items and place them in a chest, maybe it can be tied to one of them

thick compass
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ok

mighty haven
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the game only crashes when you are at base?

thick compass
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correct yes

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ive removed all gear

thick compass
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even with no gear im crashing

mighty haven
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ok, well if i have anymore ideas or another helper does we will reach out.
if you find the solution report back.

thick compass
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ofc, thank you for trying 🙂

thick compass
mighty haven
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@undone ferry I think we have a solution for you if you are willing to test it. If so I would need you to remove OBS from your system and any components associated with it. Then try and run the game.

mighty haven
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@fervent pecan hey, would you possibly be able to do me a favor and see if removing OBS from your system will fix your game from not being able to launch?

fervent pecan
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@mighty haven it still happen

mighty haven
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Ok, can you also win key+R > CMD > vulkaninfo and copy the output to a text file and drop it here?

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I want to see if there are any elements of OBS left

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You may have to perform a restart after removing OBS

fervent pecan
fervent pecan
eager salmon
# fervent pecan sure, give me a sec

Can you pls check if you have this folder and show the content of it:
C:\Users\ {USERNAME}\AppData\Local\Overwolf\Extensions\ncfplpkmiejjaklknfnkgcpapnhkggmlcppckhcb\243.0.1\obs\data\obs-plugins\win-capture\

fervent pecan
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@eager salmon its

mighty haven
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can you vulkaninfo for me one more time

fervent pecan
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sure, wait

fervent pecan
eager salmon
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No, check if you can run the game now.
Then we try to delete Overwolf too, if you and @mighty haven are fine with that.

mighty haven
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hey, hold on

fervent pecan
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okk

mighty haven
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ok yes, run game if it fails remove overwolf and vulkaninfo again

fervent pecan
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@mighty haven

mighty haven
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ok please remove overwolf now

fervent pecan
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already

fervent pecan
mighty haven
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ok, and you still cant run the game?

fervent pecan
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yaps always get crash in main menu

mighty haven
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ok could you post your latest crash log

eager salmon
fervent pecan
fervent pecan
fervent pecan
eager salmon
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Well the layer is gone

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For the lulz:

  • can you disable the integrated AMD GPU in your device manager?
    check again
  • can you delete "...\Steam\steamapps\common\Enshrouded\enshrouded_local.json" and limit the FPS to 50 in your NVIDIA control panel?
    check again
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@fervent pecan

fervent pecan
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NVIDIA Experience?

eager salmon
fervent pecan
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ok done

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what next?

eager salmon
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Wait do you run the game via GeForce Experience?

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Or normal?

fervent pecan
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with steam

eager salmon
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Or still the same?

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If it's still not working, run with GeForce Experience.

fervent pecan
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give me a min for test

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now not crash

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wow its work

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what happen if i change the limit FPS?

eager salmon
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Running via GeForce Experience?

fervent pecan
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running via steam

eager salmon
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But limiting FPS and renaming the settings file?

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Also AMD GPU disabled?

fervent pecan
eager salmon
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Alright, revert the FPS limit and try again

fervent pecan
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after revert the fps limit

eager salmon
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Ok, you can enable your integrated AMD GPU again, limit the FPS to 60 and try again.
If you can play like that you should keep these settings for now and wait for future patches I would say.

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At least you will be able to play.

fervent pecan
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thank you so much guys, you guys are very helpful

eager salmon
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We have to thank you for your time and helping us investigate this specific problem.

fervent pecan
fervent pecan
undone ferry
idle moon
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@eager salmon Thanks for the conversation with the Overwolf staff, I have informed the developers

idle moon
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If you are around please let me know

eager salmon
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Also thanks to @mighty haven who managed this thread here and also worked hard to find the cause of the problem.

idle moon
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I saw that you had a conversation with the Overwolf folks and they seemingly managed to find a repro

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However I couldn't quite reproduce it myself based on the conversation

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I figure there must be a point which I am missing so I wanted to ask if you happened to know what could it be

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I can copy the conversation here or on DM if you prefer

mighty haven
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I tried like you wouldn't believe as well to get it to crash

idle moon
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Did you manage?

mighty haven
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I could not

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I would like to know this guys task list and vulkaninfo to see what else may be in effect

idle moon
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Yeah same here as well. What the guy was saying about injecting DLLs seems plausible but there must be some important step I am not replicating

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OBS by itself doesn't seem to be an issue

mighty haven
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I have every overlay I know of running on top of it including Xbox game bar.

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@eager salmon I believe mentioned this guy was going to offer you guys up some logs, maybe raven can confirm

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Of the crashes

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Could it be a module accessible through overwolf? App that you can get from the store? So many variables.

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The main question is what do the DLLs do? He says that OBS and Overwolf both use this same DLL

idle moon
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Yeah exactly, but the thing is, I still need to boil it down to the least amount needed of repro steps to get it to occur

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the whole injecting DLLs and using the same thing might be a cause or a consequence of the crash

eager salmon
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PR3SIDENT should send you the logs.
Unfortunately this guy was not clear about reproducing the problem, so I thought it would be better he talks directly to the devs, since I'm not a programmer.

idle moon
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I got the logs, yeah

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I'm trying to talk with the Overwolf folks myself

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Maybe I got them at the wrong time though, no one appeared to help so far

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If you don't know the repro steps yourself, that's fine, I'll play the "do other shit" game in the meantime

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Still, thanks a lot for your help, guys

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It is immensely appreciated

eager salmon
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I'm gonna poke him

idle moon
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Not directly, no

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I went to their Support channel in Discord and asked for them

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Wouldn't want to risk getting banned for not following the rules or something

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Wanted to at least make them know who I am before I start poking people

eager salmon
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Oh...yeah lol, that support channel is super slow.
No, you should contact LEOkonami directly, I pointed this out to them. He also offered his email address.

mighty haven
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Yeah the main thing is this guy can reproduce it. Now it's a question of why and hopefully he has an answer

eager salmon
idle moon
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Already did

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Talking with'im already