Soulframe Founders Bug Tracking

[brazen hazel]

[polar basin]

hate to be the guy that asks, but do we have a % on the backlog? like how far the dev team is through it? Appreciate the hard work from the team!

[formal mason]

I'm still in the backlog i think.

I got my purchase confirmation 4 hours ago but i still can't get into the game

Will we cursed get a special tag

[brazen hazel]

Thank you for the updates! know its been a rough one today but y'all will get through it!!

[ionic pier]

I've asked but I think they're so busy working on the backlog my ask has been missed.

[rigid tusk]

All us cursed ones

[honest light]

Just wanted to add mine here. Got the founder pack and the receipt but didn't get anything. Thanks though DE, we know you guys are doing your best. We cursed ones shall rise.

[brazen hazel]

we are the soil for those flowers to bloom

[stoic summit]

Progress bars are never accurate, anyway. (Plus, in this scenario, I certainly wouldn't release any statement that even suggested an ETA.)

[steep pebble]

i think having an idea of the % might make people lest angsty, just loading screen logic you know?

[harsh surge]

Same here, got my receipt for my Paragon purchase, but no items/codes have been distributed to my account yet. Figured something like this might've happened on day one, just really excited to get my hands on the new goodies. o7

[rigid tusk]

I would rather just know that our purchase was actually recorded on our accounts in like a purchase history.

[meager ibex]

I purchased right at the launch, received payment email confirmation and see it taken from my account, Never received any items in game nor have I recieved any friend codes

[proud agate]

well it seems i will try out paragon tomorrow then lol 😄

[proud agate]

i really wanted now but if wee in backlog we in backlog,patience is key

[sage merlin]

backlog backrooms

[stoic summit]

The fix just hit my account, in several waves: First I got codes, then the store recognized I was a founder, then the items showed up in-game. Roughly three minutes between each of those for me.

[vague heart]

Yes I purchased too early and am now cursed!
All good though, I am happy to wait for this awesomeness.

[brisk dirge]

same boat 🙁

[polar basin]

same!

[formal mason]

early bird curse

[brisk dirge]

lol same

[rotund shadow]

Felt on the curse of the early

[agile needle]

I still did´t receive my Paragon itens.

[brisk dirge]

look at my Xsolla

shows nothing

limbo

[sage merlin]

🔜

[rose panther]

I don't think xsolla wallet was a payment option was it? Only credit card and paypal. That service is provided by xsolla yes but I think xsolla wallet is a separate payment method also offered by xsolla but not enabled by DE in the store.

[brisk dirge]

if you look just a bit up the form it shows that i paid with my CC

Limbo 😛

[steep field]

Four hours now T_T

[full scroll]

We’ve deployed a fix for the regional checkout issues some Envoys were seeing when trying to purchase Founders, such as incorrect currency or trouble entering Zip Codes.

To complete your purchase, please click "Buy" on the Founders page and log back in when prompted. This step is required for the fix to apply: www.soulframe.com/shop/founders

We are aware that some still have not received Founders items after purchasing. We are actively working to get this resolved and thank you for your patience while we get everything sorted.

So sorry to everyone affected by these issues tonight

Hope to get them fixed asap asap asap

[ionic pier]

Thank you Sarah!

[narrow yoke]

Gobbless

[lunar nacelle]

Thanks for keeping Steve hydrated btw.

[agile needle]

Thanks Sarah! ❤️

[steep field]

Thanks Sarah!

[ionic pier]

If anyone is still experiencing regional issues after trying again and logging back in, please reach out to Support at https://support.soulframe.com/ !

[misty rock]

should I check if I got my stuff if I just bought paragon recently?

like in the last 1.5 hours

was playing warframe so

[ionic pier]

The backlog is being cleared account by account. You can check, but there's no way for me to know if you would or would not have your Founders items yet.

[misty rock]

ah I got my codes

[polar basin]

people that bought after the crash ahve been getting theirs instantly

[misty rock]

just checked

gonna log into game

sec

[sage merlin]

well for now ill just have to wait

[brisk dirge]

@long void GOT IT WE IN BABY!!!!

@ionic pier @full scroll TYTYTY!!!

[spark ridge]

i ordered it >4 hr ago and still hasn't been delivered... so we'll see what happens. I have full faith in the DE crew to make things right

[ionic pier]

Glad to hear it!

[copper acorn]

ordered it right as it went live and still n othing

[brisk dirge]

@spark ridge it took a long time finally got it

[misty rock]

what am I looking for in my nightfold?

(to confirm I got my stuff)

[sage merlin]

if you have more arcs

[tiny gale]

yeah still cursed

[lavish pivot]

yipee

[cobalt valve]

is there some visual change on the website when you founders stuff has been processed?

[rose panther]

just go to the camel and see if it says owned. then walk to the arsenal and see if you can equip anything

[sage merlin]

you should have minimum 500 arcs or something

[misty rock]

ah I see him now

[rose panther]

on the right column in the account page there is a section that says you are a founder with the codes

[misty rock]

ya it all says owned

two thumbs up

[sinful frigate]

Paragon? Check birb skins,e asy way to see if you got your pack

[misty rock]

ya paragon

[rose panther]

glad your currency issues were fixed too!

[floral condor]

i got my founders thank you so much devs for this peak game

[misty rock]

yes thanks to DE, Thank you all

super very much appreciated

Thanks Juice & Sarah & Steve & everyone behind the scenes

I hope to gain employment 1 day there hehe

Go London Knights go!

where do I go to plant the flower?

[torpid quarry]

yo same lol

I'm just running bosses see how far I get

[sage merlin]

go to the tree in nihghtfold and take out your flute

[next aurora]

what do i do here?

[misty rock]

uh what's default keybind for the flute?

[honest light]

Thank you!

[sage merlin]

hold x and hit rightclick

and its on emote wheel

[misty rock]

uh that's emotes?

[sage merlin]

lotus language

[misty rock]

oooo ok

[ionic pier]

Hey folks! I am headed out for now - but I know folks are still working on the backlog and they'll be sending an announcement out when it's all clear!

[misty rock]

thanks SO Much for your time effort & energy

[ionic pier]

I really appreciate your patience with us as we got this all sorted out!

[sage merlin]

have fun

[ionic pier]

You're likely in the backlog, waiting for your account to update. Once the backlog has been cleared out, check again 🙂

[meager ibex]

Is there any lead time on an expected resolution?

[ionic pier]

I couldn't provide an estimate - but we're hoping to have news to share soon.

[polar basin]

!!!

[meager ibex]

Cool! Thanks! Have a great night!

[misty rock]

yes I got it

thank SO Much

planted my flower

I don't put to much thought into these things haha

two thumbs up!

[craggy smelt]

I just got my stuff after about 4 hours. Thanks DE

[misty rock]

awesome

[next aurora]

you are the best, thanks for all the help
have a great night

[sage merlin]

well we are still in alpha so stuff will break

[rose panther]

Thank you Juice

[polar basin]

Including websites

[copper acorn]

I am uncursed!!!

[sage merlin]

un anticipatedly high demand will break payment processing

[meager ibex]

Are y'all manually adding [Cursed Founder] or is it a role?

[polar basin]

i just edited my nickname for this server

[meager ibex]

Genius!

[torpid quarry]

just relogged, still no such luck

lol i'll do it too why not

[polar basin]

same

[craggy smelt]

I didnt need to relog, I just randomly checked my inventory, and there it was

[torpid quarry]

Oh I see

[velvet breach]

Hello 🌸 from Italy here. I purchased the paragon as it launched, and did not get anything but just the receipt in email. Hopefully to get it asap, thanks for your amazing work! 🔮

[craggy smelt]

I just got mine after 4 hours, you'll get it!

[molten field]

what is happening with the flowers?

[velvet breach]

i really hope too, thank u! and glad u got it ✨️

[steep field]

Just got my founders! 4 and a half hours later

[craggy smelt]

yay

[rugged sky]

noice, thoon hopefully for me

[steep field]

They showed up ingame as I looted a boss, was like how much stuff did this guy drop?

[polar basin]

sitting at 4 hours 33 minutes and still no luck. Hopefully soon though!

[steep field]

Soon™

[prime cobalt]

So Do I have to wait until eventualy I can buy it? I keep refreshing for past few hours

[meager ibex]

The friend codes, how is everyone seeing/getting those?

[acoustic tundra]

Just to let folks know, I logged in to my account to find my Paragon items ready at 5:15PM PST. I still do not have codes on my account management page.

[meager ibex]

Check the pinned comment and see if that works for you

[rugged sky]

hahaha i say something and BAM i got my stuff!!!

[meager ibex]

woohoo congrats!

[rugged sky]

hopefully soon everyone else does too!!!!

[rose panther]

There is a new section for them. They're not with the normal codes

[meager ibex]

Just in the account management page?

[rose panther]

Yep

On the top right for me

[meager ibex]

Cool, thank you!

[cobalt valve]

hope I see my stuff soon, gonna go explore meanwhile

[scarlet bramble]

when will we be able to buy founders? is it the payment system down?

[rose panther]

Is it? It was working half an hour ago

[scarlet bramble]

damn i guess its just me lol

[rose panther]

🙁

[sick pollen]

omg i got the codes! the rest of the stuff is probably coming soon then

[polar basin]

SAME!

[tiny gale]

just got in!

[rancid fractal]

Paragon here luckily I got my items but no codes which i figured would have been sent to the emails by now. Assuming the warframe skin and the entry codes would sent together

[meager ibex]

Check your account management page for codes

[oak stream]

I got my codes, but they are failing for my friends atm, I imagine it will take some time.

[meager ibex]

Oh man, good to know!

[rancid fractal]

I gotta go to the website to find that I assume

[meager ibex]

Correct

[dim berry]

Still have not received my Paragon since it launched 🙁

[oak stream]

It took ~4 hours for me to get mine.

[dim berry]

well I guess that is hopeful

[meager ibex]

I just got mine as well! they seem to be going pretty quickly now! I'll keep my fingers crossed for you!

[oak stream]

Don't worry they will get to you, they just have a pretty big backlog is my guess.

[dim berry]

Yeah but now the Gardens are full too lol

[rose panther]

They said theyre gonna do something about that

[dim berry]

dosent help that paragons get 4 flowers instead of making a single special flower that has all 4 flowers or something

[rose panther]

Not making the gardens empty. Something for the people that were in the backlog

[prime cobalt]

Yeah I dont think I understand well the pinned comments but I do think I have tried doing all the steps : /

[neat gale]

Got my Paragon finally

[cobalt valve]

I Am no longer cursed!

[neat gale]

but what about the gardens? Do I wait and miss out or what?

[polar basin]

still a little room in 31

[steep field]

Gonna wait on mine, should be getting some kind of cursed garden

[topaz niche]

I didn't get a notification, but I saw the success here, logged back into the website, and I see goodies! Thank you @ionic pier and team! (note, it has been about 5 hours for me, so the backlog do be backlogging.

[meager ibex]

Steve said to plant your current flower and he would do a cursed seed

[steep field]

Ahh, I'm out of time tonight so I'll have to wait anyway

[meager ibex]

yeah, he has to program it, so it'll take time anyway #envoy-gathering message

[sage merlin]

yay got my stuff

[long void]

I’m in as a paragon now! Thanks DE! Right around 4 hours from purchase time

[lavish sonnet]

Wooo, paragon got!

[neat gale]

I put my RGB ones in a 3-plot bed in 32. and now the game crashes when I try to scroll the list of gardens

[spark ridge]

WOOHOO! TY DE!

[fair sun]

@ionic pier I managed to purchase the Paragon package here in Brazil for BRL, and I checked the chat and everyone else is also able to get it. Thank you for resolving this for us.

[turbid osprey]

I just checked and i have my founders stuff so thank you but also not sure why but when scrolling in the gardens it freezes after i get down to about 20 i have tried twice so far and its just gets stuck there even tho the scrolling thing on the side says there is more past that

Sorry it gets stuck at 28 had the number a bit mixed up sorry

[acoustic tundra]

Got my codes at 7:14PM PST. Took about 6 hours all up.

[brisk cave]

Every time @late oriole and I try to go to the gardens to plant a flower, the menu freezes and then the game black screens

[patent kelp]

same here

all the visible gardens are full, the menu freezes, and when I click on "leave eternium" the game gets a black screen and does nothing

[tranquil gulch]

Same here + the garden seems to be full with the same player name like 50x

[tribal meadow]

Hi, has there been an update on whatll be done for the people that werent able to plant a flower due to not being given the founder pack items?

[jade dew]

iv finally got my founders items but now i cant get into the gardens. as soon as i try scrolling down to look for a garden with some space in them it stops me from scrolling then crashes when i try leaving the menu

[ancient kernel]

i created a new account and bought founders for it this morning, logged in to it just now for the first time and i was just spawned into the world with founders armor on, no opening cutscene or tutorial quest active

my character was chosen for me, and i did not get any of the starting armor or pact choices

i also spawned with no fables active so my sparrow can't guide me anywhere

visited grandpa's hut because i think thats where the tutorial starts now but nothing happened :(

my account is completely bugged

[cerulean willow]

Updated to 12 once logged into the loading screen it just keeps loading and doesn’t enter the game

[rotund shadow]

Same here aside from the crashes. The game stays open, I still get the audio, but the screen is completely black except for my cursor

[placid lark]

I keep having the same error, whether is paypal or card payments, tried different browsers and tried getting others in my house to pay using there computers and cards. Still the same error. 😢

[urban shale]

it say right this so i cant buy it

[proper sphinx]

contact Xsolla they can fix the rror

*error

[hasty mica]

i keep getting error 2001 with card, what do i do?

what country are you in?

[placid lark]

Wales

[hasty mica]

oh then idk

[placid lark]

lol

[placid lark]

The thing is if I click the paypal option, it doesn't go to paypal to enter the details, it just comes up with the error straight away, so they have no idea whom there declining, so doesn't seem like a Xsolla issue. If the card option is chosen it does allow details to put in then goes to error. I have contacted Xsolla, waiting for a response.

[prime cobalt]

Funny thing is When I did contact them there was somehow a issue with the card and they did fix it
took a while tho for them to respond

[placid lark]

Thanks for letting me 🙂

[placid lark]

Still strange though, as I have got 3 other people to try getting it for me, using there cards and computers and still doesn't work 🙁

[prime cobalt]

Well its prob cause ur all on the same internet?
The issue I had idk how is there was a flagged transaction from 2024 which I didnt even do so I sent them a bank statment and they fixed it

It was super confusing

[placid lark]

LOL Damn... Isn't technology great 😛

[hasty mica]

Just used paypal, it worked

[placid lark]

Congrats Envoy, happy you got it sorted 🙂

[sick sail]

so being a Canadian and not having a zip code aka a 123456 format but rathe a postal code being A1B 2C3 format it would seem I'm forcefully stopped from buying it via credit card or PayPal both want and demand a ZIP CODE to proceed how the heck dose anyone other the the US get founders?

[chrome marlin]

Got my foundator pack when i wake up, out of limbo o/ Thx a lots all DE team ♥

[latent cloak]

So yesterday I tried buying the paragon pack with my card and it always made it all the way to the end of transaction (meaning I scanned the QR code and on my end I accepted the payment which the website verified) but then when returning to soulframe website it always errored at the last second and asks me to try again.

I thought this was because of traffic and it even said no money has been debited from my bank account

So today I tried again and it just keeps doing the same thing. I enter my info, it gives me the QR code, I scan it, it is successful everytime, even the transaction page accepts it and then when returning to the site, it errors

Any ideas on how I can fix this?

Do I have to create a PayPal account??

[calm quarry]

I purchased one of the founder packs. The warframe has a link to login to access founder merch, but it leads nowhere.

[latent cloak]

I can’t even buy it with PayPal

[sick sail]

i realized there were a dozen or so pinned messages and im now has my founders any one else past me please read the pinned comments first before saying you cant the pinned messages have the actual answer made me feel damn dumb love you DE you the absolute best

[latent cloak]

Even card reader doesn’t work

[latent cloak]

Have you tried again lately?

[sick sail]

log out your account on soulframes website the go to the founders page and press buy option then log in as prompted fixes all issues

[latent cloak]

I was about to read your message 😅 Thx I’ll try that

[bronze sable]

Been trying to buy since yesterday it still won't let me live in uk I get this error constantly

[sick sail]

read the pinned comments please

[latent cloak]

Nope still failed. Thx anyway I’ll search further.

[bronze sable]

Doing it now

[latent cloak]

I’ll try logging out and restarting my PC

[sick sail]

please reach out to https://support.soulframe.com/

[latent cloak]

yeah I'll try that now 😔

my bank might have blocked my account for too many failed attempts

[merry berry]

My region still shows as suspended when I try to buy the pack even after the hotfixes :c

[bright swan]

Trying to buy Founder's Pack but my VISA credit card keeps giving me this error. I'm in EU, checked my limits, no previous issues on Steam GoG or any other online shop. Haven't done any refunds in last 3 months.

And no, I'm not making a PayPal account just to buy a Founders pack.

I get that with DE one always has to expect bugs but c'mon! I'm literally trying to give you my hard earned money. And using an Erste-bank credit card I've used thousands of times with no issues. Not some shady 3rd party/scam/crypto card.
How am I still getting an error DE???

[latent cloak]

Alright I fixed it, I finally bought it.

Unfortunately I had to make a PAypal account and had the funds directely in my Paypal saldo.
I couldn't use my back account through Paypal for some reason.

I was kinda following the Steam way because over there I never directly buy warframe stuff with my bank account. Always via my steam wallet!
I kinda see where the problem lies. You are not at your correct billing adress when paying.... because we never had to fill in a billing adress. This means that you need a third party which accepts your billing adress. Which I had done with paypal I guess cause i connected my bank account.

Either this or I was blocked by the payment processor which I think isn't the case cause in the full payment process I never got an error or a mail with an error it always stopped right at the end in the soulframe website itself.

I live in Europe btw idk if the payment laws or stuff are different here than in US and Canada

[glass grail]

I purchased Founders Pack, got the receipt and email, don't see any keys or ways to access the game. Perhaps I'm missing something? When I go to hit download, it seemingly just prompts me to log in again :/

[US, Bought with PayPal, Acc: NetNobody]

[bright swan]

This is such a s**tshow. Seriously - how hard is it to try buying the Founder's Pack with a EU-based credit card before you press the "launch" button DE? I'm genuinely disappointed and if Xsorla blocks my credit card over it I'm straight up going to give up on buying anything from DE ever again.
I'm trying to give you money DE and you do everything in your power to dissuade me!
Ok I'm gonna take a break to chill out. This launch is frankly ridiculous.

[latent cloak]

I understand the feeling

[merry pivot]

To anyone having these issues, please note the Error code. Googling Xsolla Common Error Codes (not allowed to link here).
For e.g., the screenshot I am replying to says 2001:
Error 2001 or 2002 It looks like the payment system is currently unavailable. Please try again with a different payment method or contact our customer support for further assistance at <helpline url>
It would be more productive in this case to reach out to xsolla.
I had the same error message with a different code and it was my bank that was the issue.
Hope this helps!

[merry pivot]

The above was supposed to reply to this.

[urban shale]

So after I try a long to buy it so I can’t buy with my debit card so what should I do now..?

[gleaming carbon]

Make a support ticket

[urban shale]

Where.??

[gleaming carbon]

Support.soulframe.com

[gusty escarp]

https://support.soulframe.com/

[urban shale]

Ok thx

[bright swan]

Why should I be the one reaching out to Xsorla when DE is the one that screwed up and failed miserably to set up a system with Xsorla that allows for EU-based credit cards?
Was I the one who selected XSorla as the payment processor? NO. It was DE. Why am I supposed to fix DE's mess and waste my time arguing with Xsolla customer support over DE's ineptitude?

[merry pivot]

Welp was just trying to help. Someone else might not think the same way but have the same issue, might find it helpful to understand what exactly is going wrong. 😅

[bright swan]

Thanks for trying. Especially since you're standing-in for DE Tech Support that doesn't seem to have anybody operating in EU time-zone that could reach out to their paying customers with valid concerns.

[velvet breach]

Hey there,
I finally got my Paragon pack today after I bought it yesterday since launch, but I'm having a major problem: I can't click on any of the gardens, and I can't even scroll down to see the others.
Worse yet, if I try to leave the area to go to a garden, the screen just goes completely black, and I have to force quit the game using Task Manager.
I was really looking forward to planting my flower... that's why I got it the first minute it launched live... I hope we can get this fixed soon.
I will also open a ticket about this.
Thank you

[merry pivot]

Yeah its a known issue right now. Will get fixed by tomorrow I believe. Still patiently waiting with my flower in hand 🥲

[unkempt spade]

How do I buy the WTLD FOUNDERS in the UK? it keeps saying USD, and for me to add a zip code.

[earnest raptor]

I have exactly same issue, bought yesterday, got receipt and that's it. No key.

[surreal hatch]

I bought Paragon yesterday and the same thing happened initially. Hopefully you will receive it later this morning. It took about 5 hours for mine to process. I know the backlogs for some of us purchasers were around 4200 people yesterday and it sounded like there was some manual intervention with scripts needed to correct some of it. DE is working through it as quickly as they can.

[earnest raptor]

DE has always been reliable for me, so im not nervous. Just would like to know, where can I expect the key to show up, email or in that website they use for purchasing?

[gleaming carbon]

when you buy Founders, the codes will be in Account Management tab, in soulframe.com

[left finch]

So I tried buying the wyld oscelda pack and kept getting this error:

Payment via Bank card is currently unavailable
Please wait a bit and try again or contact support. Your account hasn’t been charged. Error 2001

I guess I tried too much because I am not getting this before even trying:

It looks like you have exceeded the maximum number of attempts allowed. Please try again using a different card. If you have any questions, please contact our customer support for further assistance at <<link to xolla's support website>>. Error 2009

Any clues on what I did wrong and how long until I can try again?

[earnest raptor]

Thank you! This was a big one that I hoped would've been written somewhere. Thank you 🥕, found my key

[merry berry]

#1442981070269059213 message

[gleaming carbon]

blur out your email friend

[merry berry]

You shouldn't post your email publicly, especially if its your main email for stuff

[scarlet bramble]

i got the same issue but a different error. Google and chatgpt says their is a usual 48 to 72 hour cool down due to fraudulent activity. I sent an email to Xsolla but no word back yet.

[gleaming carbon]

if the code isnt in your Account Management page, it means it has been used already

[frank fulcrum]

So I bought founders today and decided to give the two codes I have to my friends. One of them redeemed it successfully while the second gets a message saying that it’s invalid and the code disappeared from my account.

[frank fulcrum]

But it gives them error? While I made sure it isn’t the same as for the other friend

[left finch]

I talked to a xsolla rep, it seems to be the banks declining the payment, idk why

[gleaming carbon]

is that promo code u just showed still in your account management page?

[frank fulcrum]

Nope it’s gone. They messaged me I checked the site and it was empty

[gleaming carbon]

but your friend still gets an error?

[frank fulcrum]

And I did it before sending here anything

Yeah

[scarlet bramble]

Oh different issue with me then. I called my bank and there was no issue. No block or nothing.

[gleaming carbon]

interesting, have your friend refresh the page and check his account management page

to check this

your friend might have to open a support ticket, keep that code you gave him saved, so he can use it as reference

[frank fulcrum]

Okay. Thanks

[frank fulcrum]

Eyyy it worked! Thank you good person!

[gleaming carbon]

np

[inland skiff]

hey, I'm still having an issue with the payment page not showing the regional currency, looked it up and it seems like when i hit Buy on the founders page its supposed to ask me to relog first, and then go to the payment page,but it just cuts that and goes straight to the payment page. I tried clicking Buy both logged in and logged out and it's the same. So I guess the relog step is broken? any solution for this?

[versed elbow]

im having issues with paying could this be cause by me being deployed and me trying to buy the founders pack while over here?

[tribal meadow]

Hi, so yesterday It took too long for me to get my items, made it so i couldn't plant the flower, now it seems like all spots are still full even with increased instances, atleast, as far as i could tell before the game black screened, will there be more spots or did i just get locked out because i got unlucky?

[bronze sable]

im uk i still cant buy the founders pack ive put in a support ticket so im hoping they have a way around it

[weak wasp]

I'm wondering about the garden part too, I purchased yesterday but didn't get a chance to log in until today. I'm sure something will be resolved soon 🙂

[scarlet bramble]

After contacting Xsolla, I was able to buy the founders pack on the website. It seems they werent accepting my payment for some reason. But with their help it took at best: 30 mins.

[tribal meadow]

hi so, I'm paragon founder ingame and I do have my items as of right now; but I still can't seem to access the founder merch store? It keeps telling me im not a founder 🤔

It seems i was logged into the merch store as my warframe account from long ago; therefor the 'click here' to verify as a founder thing didnt work.

[bronze sable]

if i used a vpn to buy founders would i still be able to use it in uk without vpn

trying to get around it not appecting my paymeny

[elder haven]

There's an issue when heading to the Garden when scrolling down the instance menu. The scroll might get stuck and if it does one is not able to interact with the UI in any way, requiring a hard exit and relog in.

[kind pollen]

This is a known issue, DE Sarah said it should be fixed in the next hotfix

[topaz aurora]

Frustrating, I bought my paragon pack within seconds of the website being updated and still not able to plant the seed(s) in the garden since I didn't get items yesterday, and today the first set of instances were filled and I freeze on scrolling down for more

And can't gain any faction xp either. I know these are known issues but just lending my voice to the +1s

I am still hugely supportive of you guys at DE and happy with founders, these things happen, just to make that clear 🤣

[simple rover]

I was one of the first purchasers too and didn't get my stuff until about 9:30 p.m. Eastern time last night and have the same problem with the garden. Also, I never got the codes along with the rest of my stuff so they may have forgotten these when they did the manual updates for the cursed founders.

[elfin sail]

Mine gave me everything in game the instant i purchased last night (about 10p pacific). But… i can’t get into any garden to plant. And, i received all my codes on my account no problem but when i gave one to a friend he made an account, entered it and it said preludes was closed and he would have to wait until invited. Yet, it accepted his code?! Wtf. It appears he still has not been allowed to download the game despite entering the code successfully.

[finite wraith]

Purchased paragon, $106.00 taken from my checking account with no transaction data listed, just.. gone. No confirmation email, no items, no money. Sent support ticket now though I am not seeing that this is a common thing to get NO confirmation, just no items. I left a message on the forums as well, but haven't heard back at all

[next talon]

Is purchasing founders packs still backlogged/messy?

[meager ibex]

I think the backlog has cleared, but still kind of messy for other reasons

[bronze sable]

Are the issues purchasing founders been fixed I still can't buy it on card or PayPal both won't load I've put in ticket but I see on forums there a fix been put out but I'm uk and still can't buy Is this still be fixed?

[valid pier]

I think there might still be some regional purchasing issues preventing transactions, the backlog was related to purchases that did go through but accounts weren't being credited with what they purchased.

[bronze sable]

Ok well I just hope it still been worked on i have game access but would really like to buy my founders

[sick sail]

if only you all just read the pinned comments vs all this wasted time

log out of soulframe website

We’ve deployed a fix for the regional checkout issues some Envoys were seeing when trying to purchase Founders, such as incorrect currency or trouble entering Zip Codes.

To complete your purchase, please click "Buy" on the Founders page and log back in when prompted. This step is required for the fix to apply: www.soulframe.com/shop/founders

We are aware that some still have not received Founders items after purchasing. We are actively working to get this resolved and thank you for your patience while we get everything sorted.

[sick sail]

check under account management on the soulframe website by clicking your user name

the extra codes can be found under account management on soulframes website by clicking your user name they will not be emailing us all to give codes

[versed elbow]

The possible fix didn't work due to me being in another country unfortunately is there a way arounud this?

[lethal saddle]

No, I'm in a similar situation so I've reached out to support like the pin asks. Tempted to just put it through in whatever currency it's asking and see how it goes though 😂

[delicate idol]

i wonder why they don't just let you move to the purchase page and then give you the error message about being in a sanctioned region if the payment info is from one

bc the way it's implemented now seems to cause issues for people not in those regions

seems to be the easiest fix

[bronze sable]

it doesnt work

[bronze sable]

wrong place mb

[velvet breach]

This issue is fixed for me! Just got to plant one flower. Thanks for fixing everything, love you DE!

[cold fable]

China needs WeChat or Alipay for payments; we need founder's gift packages.

[sick sail]

idk about that i saw what they did with warframe and giveing everyone access to somethign de said would never be for anyone other then founders i dont trust you wont do the same in soulframe

[bronze oyster]

Created a new account to reset progress and bought founders with it and it didnt take me to tutorial it just shoved me to where i was was with my old account and I cant progress anything

[merry berry]

#1442981070269059213 message

[brisk cave]

For the special flower, should we wait on planting the current one then? Or will it just apply to all the cool looking current flowers

[bronze oyster]

https://discord.com/channels/998758139405029478/1443658351140671652

[gusty escarp]

Please don't ping DE Staff unless in an active conversation

[bronze sable]

Good morning welcome to another day of rhe founders purchase still not working

[gusty escarp]

If you continue to have issues please contact support! https://support.soulframe.com/

[bronze sable]

I've had a ticket in for nearly 3 days no response

So many of us just waiting to buy founders this payment system is not the one

Unfortunately it's a waiting game but I do not want to miss out on founders

[kindred fjord]

sap tool gone, cant craft cogah potion 🙂

[gusty escarp]

Please use appropriate bug threads for separate issues

[kindred fjord]

i did and i sent ticket to support too

[misty rock]

be patient

or be even more patient 🙂

[finite wraith]

I sent a ticket in days ago, and left messages on forums, and have only gotten people replying about unrelated issues, and have gotten nothing for support. Extremely dissappointing

[sinful frigate]

Support is likely backlogged by various issues from p12 and founders! Please be patient!

[bronze oyster]

sorry but shouldn't an issue like this wherein people pay money to play and end up not being able to progress the basic storyline be high priority. As founders we kind deserve at minimum a response in tickets or anything from DE atleast acknowledging this

[merry berry]

#1442981070269059213 message

[dark shard]

Ahh I see this spot exists now. Just downloaded the launcher installer after buying founders and it literally isn't doing anything after opening a small window for a split second

[urban eagle]

i have not received any emails other than the receipt

[cold fable]

My friend sent a ticket and got the Founder's Pack auto-refunded for no reason. Now it shows a negative balance. If I buy the Founder's Pack again, will the balance fix itself? Can I log in normally?

[cursive raptor]

are you confessing to sharing an account ?

[cold fable]

My friend's newly purchased founder account has been unlocked

There is no public account. Thank you.

[ancient kernel]

there's no way to gift founders right now, friends logging into friends' accounts to purchase it for them is the only way to do it

[dusty onyx]

definitely a bug - not logged in Polish users see founder's packs with the price in PLN, while logged in you can only purchase in EUR

[lavish geyser]

im not sure if this actually affects me but i have a bad red warning... could download and start the game so far tho

[cursive raptor]

sadly that has been an ongoing bug for a long time and is probably the most posted bug

[lavish geyser]

im sorry i quick scrolled but didnt actually see this one 😮 but does it have any effect? am i missing something? like ingame items or whatever or is it just a wrongly displayed warning

[cursive raptor]

wrongly displayed warning

[molten pier]

You are fine. Anyone can download the game. Access and ability to play the game are different. The web team has been made aware of the issue and is working to correct it.

[kind hound]

Anyone else ran into an issue where you cant purchase the game even though you have the funds for it

[molten pier]

Yes unfortunately this seems to be a common issue. You can try to clear cache/cookies and try again or you will need to contact xsolla support as they are the vendor who runs the payments.

[kind hound]

i tried deleting the cookies/cache and even tried on my other pc but ill contact xsolla and see what they can do to help

[crystal estuary]

uhh oh