Soulframe Founders Bug Tracking

[ionic pier]

Hey Envoys! If you're experiencing a bug with Soulframe Founders, either purchase bugs or not receiving your items, please let us know here! We want to debug, but we might need details to make that happen.

Thank you!

[rose panther]

#1442979892336529578

[quiet mortar]

I purhased paragon and no codes for friends, no game login, no founders in my account

[waxen hearth]

Bought the pack but it has not arrived in game

[fleet flint]

bought it but didn't get anything... still waiting

[long void]

This

[olive imp]

Hi there! I purchased the paragon pack and my account hasnt been updated yet

[tired hull]

buyed it with paypal, got a confirmation email but nothing in game

[waxen hearth]

yes a lot of people did not get anything

[spice zenith]

Bought and didnt get anything here as well

[primal elk]

My pricing to buy is in USD but I'm in Canada !!!

[rose dagger]

Same

[edgy yoke]

I can click on but cannot actually purchase any of the founders packs

[mystic marlin]

Bought Paragon, payment went through with receipt included, account not updated. IGN is Aspen

[wicked mulch]

Payment went trough but no in game items after various resets

[mortal cape]

bought within 5 min of drop, got my confirmation receipt, no items delivered

[foggy ermine]

Paid with PayPal - got nothing on the account yet

[median root]

I bought it and do not have in on account

[wintry swan]

Bought Oscelda but I don’t have the items or any new codes

[spark ridge]

Puchased Paragon, nothing has happeened in game so far.. still shows previous Arc balance

[fleet flint]

kinda sad to see the garden fill up as my purchase didn't get finalized ngl

[ionic pier]

Hi folks! Just to confirm, if you're not receiving items can you please try to log out and back in, and see if you are still missing the items?

[raven estuary]

Yeah I guess the new accounts getting access to the game is heavily delayed it seems?

Getting /Lotus/language/Launcher/NotPreludeEnabled and it seems I do not have access with my account to the game.

[hazy gazelle]

Getting login error Lotus/Language/notpreludeenabled

[wintry swan]

Same here

[unborn beacon]

The founders codes is not showing up on the account management for me

[waxen hearth]

trying now

[desert loom]

yeah i relogged and nothing

[sinful hill]

Purchased Paragon but saying I have no Prelude access

[south nest]

New player here! Bought a pack but don't have Paragon Access yet

[fleet flint]

I did log out three times in that amount of time 😄

[mortal cape]

trying now

[mystic marlin]

tried relogging

[hardy glen]

Bought the Sirin pack and the payment went through but still has not reached my account yet.

[tired hull]

tried nothing every relog

[remote lion]

can't log back in, "access denied"

[quiet mortar]

/Lotus/language/Launcher/NotPreludeEnabled

No items when no inventory)

[hasty quail]

Bought paragon pack however i got no codes and my account isnt able to login to the game gets error Lotus/Language/Launcher/NotPreludeEnabled tried multiple times to relaunch game and log in same error

[hoary raven]

#1442981071259045948 message i have this issue too

[olive imp]

I did a logout and full game restart, and it hasnt updated

[unborn beacon]

I logged out and logged in, no codes yet

[spark ridge]

tried relog, no change. There doesn't seem to be anything in the my account area of the site about a code

[elfin mango]

did a complete reset as well, nothing yet

[ionic pier]

Thanks folks. We're digging into it and will give an update as soon as we know more.

[wintry swan]

Did that, not there ):

[merry berry]

#1442981070269059213 message

[waxen hearth]

didnt work relogging. i have preludes access from twitch drops from preludes 11 if that changes anything

[olive imp]

Thank you!!

[long void]

Rebooted PC. No items on login

[mortal cape]

still no items despite relog

[ionic pier]

We're aware of the "I bought founders but did not get my items" being a thing. That's what we're digging into! If you have any other bugs you're encountering, we still wanna hear about them!

[unborn beacon]

Thank you so much

[modern dagger]

bought paragon and got nothing but receipt

[mystic marlin]

dang it, gonna miss out my flower spot :(

[foggy ermine]

Paid for the Paragon via PayPal - several re-log attempts, nothing shows up on the account

[desert loom]

i was in instance one with a whole spot :(

[lilac sedge]

Bought Paragon, nothing showed up in my account and the merch store for shirts/etc says not a Founder. Paid with PayPal.

[long void]

For what it’s worth, I also can’t purchase the packs through Zenith or claim anything. I bought via website

[merry berry]

My region is suspended from purchase, when I click to show more info it says that Russia and Belarus are blocked but im in neither of those regions

[rose panther]

#1442979892336529578 Several people cannot buy Founders since the currency is all wrong.

[proper sphinx]

Can't currently purchase. From Switzerland and currency defaults to US and payment does not go through.

[thorny cobalt]

brought Ocesclda and no items in the game

[gentle path]

The founders merch brings me to my warframe store page logged in as warframe account not soulframe account

[raven estuary]

@ionic pier You got that not only items are a problem but access as well, yeah?

[cursive blade]

is it link to that ?

[jaunty jackal]

Bought the paragon founders, no items and no extra codes in my account management either

[ionic pier]

Indeed! They're all considered the same on our side, a thing to be added to your account (whether that be access or in-game items)

[raven estuary]

Thanks!

[long void]

Thanks Juice!

[mortal cape]

looks like buying on website cooks you lol

[rose panther]

there is three problems right now that I've seen.

• People are not getting their stuff
• People in UK are unable to purchase due to being asked for zip code
• People all over the world are getting the wrong currency shown with no way to change country

[thorny cobalt]

Well I got the bill via email but not the codes

[valid laurel]

Asking for zip code even though I'm in the UK so I can't purchase the founders pack :((

[remote lion]

same

[spice zenith]

i also got the xsolla recceipt and a paypal confirmation if that helps

[waxen hearth]

GUYS LISTEN

[stark anchor]

it's showing the prices in the wrong currency on my end (CHF when USD would be expected)

[regal bone]

I'm in the US, been unable to buy founders from camel.

[waxen hearth]

the problem is most likely that the website has not loaded all the purchases and sent the codes

[lethal saddle]

I'm in the UK but with a slightly odd issue that it's trying to charge me in CHF

[waxen hearth]

I DONT THINK TIS A PROBLEM WITH THE GAME BUT WITH A BILLION PEOPLE NEEDING CODES AT THE SAME TIME

solution: wait

[proper sphinx]

I would say people all over the world also can't buy.

Not just UK

[grizzled valley]

I tried to buy founders from Zenith, but tryong to select one of the options but it didn't do anything

[rose panther]

#1442979892336529578 yes we're having the same problems

[rose panther]

that's the third line right?

[surreal hatch]

Bought Paragon on web site but it isn't showing up in game or on my account management page. Envoy title is Alkuen.

[grizzled valley]

I bought Founders on the website, but I don't have my items or the codes ( in US, if that matters)

[hoary raven]

I purchased sucessfully in UK but get this on login

[silver ermine]

Xsolla is throwing me error 3032 when trying to purchase, no matter what card I use, I have no VPN enabled or anything like that either. I’ve used Xsolla before with each card so not sure what is wrong

[dawn hazel]

Bought founders on site didn’t receive codes

[tawny abyss]

purchased it from Canada and when i try to log in it says i am not a founder...

[shell iron]

Hello, i bough Paragon from the website got the emails for the receipts and everything, Already got in the game relloged and still nothing no items or codes

[proper sphinx]

Just to make sure that it's not only a wrong currency issue, can't buy it at all since the payment won't go through.

[cobalt valve]

I bought the paragon pack but have not got my items nor anything, I have my reciept

[ionic pier]

Hi folks! If you're getting the wrong currency issue, please DM me your account name so we can take a closer look! Got enough! TY!

[rose panther]

I see! Dang

[muted perch]

I purchased through the website but there's nothing on the account management page, additionally the link to the merch just takes me to the Warframe store and the verify/login page just redirects to the same store page with no way to actually purchase the merch.

[craggy smelt]

I bought it, and it thankfully has Colombian pricing, but I got no items.

[rose panther]

I made a thread about it too at the same time that you made this one. #1442979892336529578 . ALso I DMmed you 👍🏻

[manic berry]

Will the account page have your founder status? I don't want to log back in and out to check and keep hammering the servers...

[steep field]

Adding one to the pile, purchased paragon on the website, got a recipt in email, logged in and have nothing. Relogged a few minutes later and still nothing

[silver ermine]

Okay, I got a reply from xsolla. You have to reach out via their live chat on their wallet site, and tell them you’re getting (error code) and they’ll help you out. I was able to buy ^^

[waxen hearth]

Guys 99% sure the problem with not getting anything after buying is that the server is overloaded.

[raven estuary]

Yeah xsolla is pretty fast with these problems and transparent when there is a problem, at least what I encountered over the years with them.

[desert loom]

it doesn't help that when you're in the etherium, the mailbox bug persists so you keep getting taken out of it because it counts as hitting "escape"

[mystic marlin]

for reference, I managed to buy via xsolla, got charged and got the receipt, but i'm still not credited with the Paragon stuff

[silver ermine]

Just so if anyone is having the xsolla error code 3032, just gotta chat them up.

[torpid quarry]

hewy i paid for the paragon but haven't received anything, charge went through on my credit card

[silver ermine]

Likewise ^^

[mystic marlin]

so there might be multiple points of failure here

[torpid quarry]

Oh boy

[manic berry]

Same here!

[hasty quail]

same cant login

[long void]

Any large scale web event, especially involving payment and delivery of digital items, is going to have issues. There are so many people doing the same action on the same servers

[gray flume]

Got paragon founders, login and out with this same error

[long void]

DE has proven they can get us all to fair ground. Give them time.

[brisk dirge]

Bought the $99 pack and still haven't received
anything in account or showing anything in account management???

[mystic marlin]

i know it's gonna be fine it's just spooky having $130CAD or regional equivalent up in the air

[ionic pier]

We are aware of the following, and are investigating:

• I bought founders but did not get my items/access
• I am in the UK and have purchasing issues
• Prices are in a currency from a region I don't reside in

[torpid quarry]

Ok thank you!

[waxen hearth]

👍

[regal bone]

In USA, Can't buy anything from Camel.

[narrow pagoda]

i've not gotten my founders yet got a purchase confirmation aswell

[valid laurel]

Thank you DE !! :))

[elfin mango]

Not sure how this looks from your end either (in reference to you saying they are all considered the same on your side, a thing to be added to our account (whether that be access or in-game items)) but I am not sure if the friend codes are also included in that, but I have also not recieved that

[long void]

I agree but I also trust DE more than any other merchant

[heady nexus]

❤️

[torpid quarry]

@regal bone What's camel?

[brisk dirge]

@ionic pier do you need emails or user names on who bought what?

[regal bone]

The camel in the nightfold. Selling founders packs and stuff.

[hasty quail]

thanks juice its a little worrysome that our money is technically floating in the void but thanks for the info ill check back later 👍

[long void]

Much love to you DE!

[ionic pier]

Nope - I got over a dozen DM's, so we're digging into those accounts! Once we figure out what's happening, we should have a solution for everyone.

[fiery flame]

I purchased in the US, using Firefox browser, Paypal payment. I have received a receipt from Paypal showing the purchase, but the items have not been delivered to the account

[muted perch]

There's one not on your list. Soulframe Merch on the Warframe store takes me in a loop and doesn't provide any way to verify my Founders status.

[olive timber]

Ty for clarifying! :D

[final compass]

Can you disable or fix the postcode check for UK purchases - it's asking for a postcode but rejecting letters.

[torpid quarry]

Ohhh, I thought it was website only

[ionic pier]

that's gunna be related to not receiving your access - it's just not propogating that access through.

[glad plover]

i have bought the paragon, but i still cant access the game or any keys.

[olive imp]

We appreciate you guys!

[rose panther]

This would be an issue for The Netherlands as well.

[muted perch]

Gotcha, ty!

[spice zenith]

oh, germany btw

[valid laurel]

Thank youuu

[ionic pier]

I assure you, we'll make sure that your purchase gives you what you purchased! It just may take us a moment to get things sorted out.

[fringe onyx]

I have bought the paragon pack on the website and haven't receieved anything ingame. I bought through Firefox and with credit card.

[valid laurel]

I have the same thing :))

[long void]

Upvote

[proper sphinx]

it's not UK it's anything outside of the US

[past gazelle]

I dont see my items in the game, do I have to claim the somewhere or is it bugged?

[brisk dirge]

@ionic pier Thank you ill wait patiently for getting what i paid for!

[thorny cobalt]

same here

[celest yoke]

The value is not adjusted according to my country's standards.

[thick jolt]

Yeah, seems the Xsolla payment system is only doing US payments and not doing any other region

[fading parrot]

purchased and did not receive, my wife purchased and got hers instantly. Just wanted to mention because I changed my founder name at one point and she did not - not sure if that's a factor. I used to be Kazooki but I'm Kangoo now.

[blazing magnet]

i cant find regional pricing still shows dollar

[ionic pier]

We are aware of the following, and are investigating:

• I bought founders but did not get what I purchased (items/access/codes/etc.)
  • This is likely the same issue as "I cannot purchase merch that requires a founder's pack"! we'll confirm once we have a fix for the first.
• I am in the UK and have purchasing issues due to ZIP code requirements.
• Prices are in a currency from a region I don't reside in

[valid laurel]

💕

[proper sphinx]

Can you please amend point 2. It's not a UK issue, it's probably anyone outside of US issue.

Xsolla expects US ZipCode

[grizzled valley]

I also couldn't buy founders from Zenith. I had to go to the website

[foggy ermine]

If you wouldn't mind me asking - generally, when everything goes through I should have updated founders website page reflecting that I already have Paragon purchased? I don't want to log into the game every 10 min.

[craggy smelt]

Colombia here, I just didn't receive the items.

[quiet mortar]

Not anyone, just bought from Ukraine.
No items tho.

[mystic oxide]

Purchased from website, have not recieved anything except a reciept in email form.

[torpid quarry]

Yeah I got the same problem, but I assume if they fix the paragon access it'll fix that issue too

[olive timber]

France here, did not have that issue

[long void]

Echoing this ask

[ionic pier]

We'll send out an announcement when we have things sorted out, and then you can check again! I'm unsure if the web page would update or not.

[spark ridge]

I guess the big Q is will we be able to tell when it is processed by just looking at the Soulframe site -> account ?

[torpid quarry]

maybe

[willow vigil]

purchase went through and my account isn't updated. My accound name is the same as my discord name.

[oblique dock]

Purchased from website as was unable purchase within game, got purchase confirmation screen and email from xsolla.
Country: Mauritius.
Issue: haven't received items yet.
username: d1sh

[torpid quarry]

They're working on it, all of us have the same issue

They'll work faster without us spamming them

[foggy ermine]

Thanks for working with the community this close! Take your time, guys!

[olive ermine]

We all have the same issue please read the messages above

[proper sphinx]

Seems a lot of people don't ahve that issue, but the people that do have it come from all over. We have had UK, Germany and Switzerland at the very least.

[lunar bay]

mine hasnt been delivered yet, purchased on website to the same username as here

[cloud terrace]

bought the Paragon and have not received the gear or items

[long void]

Feel like we should host a collective deep breathing exercise

[valid laurel]

lol

[spice zenith]

yeah lets just breathe, they sorted such problems often before, on every third purchase in the merch store i had that issue

[outer scroll]

any info on the no language/whatever bug on loggin in?

[ionic pier]

Yep, it's an issue with a region updating properly. We're looking into it!

[ionic pier]

Hey envoy, what bug is this?

[proper sphinx]

Thank you!

[torpid quarry]

It happens after you log out

right?

revoked access to log back in

[ionic pier]

Ah - Is that a new account that purchased founder's?

[outer scroll]

yes

[ionic pier]

It's just that founders hasn't been distributed to the account yet

Once we solve the distribution issue, it should fix that as well! I'll pass along that the string isn't displaying properly.

[rose panther]

(string = text)

[outer scroll]

thanks a bunch!

[visual nacelle]

Awesome, thanks! Looking forward to it all

[hearty gazelle]

I bought the paragon and didn't receive anything.

[foggy ermine]

Can someone pin the existing list of problems? I don't think that there's a need to mention for 100th time that not everyone got access to their founders package.

[celest yoke]

The value is appearing in dollars instead of my country's local currency.

[rose panther]

same! #1442979892336529578 and [DE]Juice is aware of the problem. they're working on it.

[long void]

By Alca yes. This.

[valid laurel]

Second this

[surreal hatch]

Additional info. The Paragon purchase is not showing in Xsolla Wallet yet even though I got a receipt in email.

[ionic pier]

Sure, one moment 🙂

[mint beacon]

I havent recieved my items in game

[spice zenith]

the xsolla page is really janky as well maybe something there as well

[ionic pier]

We are aware of the following, and are investigating:

• I bought founders but did not get what I purchased (items/access/codes/etc.)
  • This is likely the same issue as "I cannot purchase merch that requires a founder's pack"! we'll confirm once we have a fix for the first.
  • This is also likely the same issue affecting "/Lotus/Language/Launcher/NotPreludeEnabled" when you attempt to open the game.
• I am in the UK and have purchasing issues due to ZIP code requirements.
• Prices are in a currency from a region I don't reside in

You can track these in our Forums post, found here: https://forums.soulframe.com/topic/6659-psa-investigating-issues-with-purchasing-soulframe-founders/

[brisk dirge]

@ionic pier TY!

[valid laurel]

Queen needs a holiday after this

[brisk dirge]

i 2nd that

[surreal hatch]

We jumped so hard we broke Xsolla. It's just proof how much love you get DE. Looking forward to getting this all sorted. I'm sure you will.

[plain basin]

I got a Paypal receipt for the purchase of the paragon package, but not seeing anyting on the soulframe site or an email from Soulframe

[rain pewter]

Hello, when I open the game and go to the cammel I see the prices for founders as regional prices, but when I go to the website its the same price as shown on stream 99usd, it wont let me buy from inside the game the founders pack

[velvet gyro]

Silly me thought that zip codes are not country specific so the zip code i entered was assumed to be for the US and went through when i dont live in the US

[spice zenith]

xsolla is giving me error messages left and right i should try later so there the chain seems to be broken

[hoary lodge]

got receipt, no code or founders status, purchased paragon

[spice zenith]

ehm i opened the mail, clicked on the transaction number and i got a purchase confirmed page and it seems working now

[torpid quarry]

lol yeppers

[hoary lodge]

i know they are investigating , ill update on any changes i see

[spice zenith]

nvmd just got it to show up properly still no access, lets just wait

[chrome marlin]

got paragon to, reciept ok but noting on acount page or in game (french version of the game, thx for the new translation ♥)

[hexed thicket]

Hi! I can't purchase in game, no interface shows up to buy

[cobalt wharf]

Haven't received my items either (Paragon, my username)

[median root]

the receipt says i bought from Switzerland but i am from Romania

[rose panther]

Was your currency wrong, too?

[median root]

yes

[rose panther]

Yeah. Idk what happens since you already purchased but they're looking into this otherwise

[proper sphinx]

Do we have any other payment providers but Xsolla? Kinda worried about the error 3032 and not being able to use Xsolla in general

[ionic pier]

Just posting it again for visibility:

We are aware of the following, and are investigating:

• I bought founders but did not get what I purchased (items/access/codes/etc.)
  • This is likely the same issue as "I cannot purchase merch that requires a founder's pack"! we'll confirm once we have a fix for the first.
  • This is also likely the same issue affecting "/Lotus/Language/Launcher/NotPreludeEnabled" when you attempt to open the game.
• I am in the UK and have purchasing issues due to ZIP code requirements.
• Prices are in a currency from a region I don't reside in

You can track these in our Forums post, found here: https://forums.soulframe.com/topic/6659-psa-investigating-issues-with-purchasing-soulframe-founders/

[torpid quarry]

@hoary lodge I didn't get any receipts, where u see that in ur email

[hardy glen]

someone mentioned to talk to Xsolla themselves and they will help you

[hoary lodge]

i did paypal

[mortal cape]

BC canada purchased when it dropped, been waiting, got my recipet and im making the wait more excruciating by trying to find bromius

[hoary lodge]

xsolla <- email

[torpid quarry]

Oh I see

I've never heard of xsolla

logging into it now

[hardy glen]

Same here and in BC lol

[torpid quarry]

looks like a crypto wallet lol

[rose panther]

New sub issue: prices are in a currency from a region I don't reside in and my payment successfully went through. @median root has this issue.

[merry berry]

@ionic pier When I try to purchase the paragon pack i get sent to a page saying my region is suspended, the "click here" prompt takes me to a page saying Russia and Belarus can't purchase from DE but im in neither of those places nor in the UK

[ionic pier]

Hey Envoy! This is probably related to our slow re-checking of country codes. Once we have that cleared up, let me know if you're still experiencing that issue!

[merry berry]

Okay, thank you so much

[rose panther]

Probably the same as showing the wrong currency bug. Apparently my account is located in the US. I'm not

[merry berry]

Aah i see, makes sense

[visual nacelle]

Still not having anything show up, purchased with PayPal, account is Rai-et

[high glen]

hey, I wanna report it seems I can't make a payment via bank, it said currently unavailable :(((

[ionic pier]

Hey Envoy! I'll forward this along.

[high glen]

thank you!!!

[ionic pier]

Was this a debit card?

[high glen]

yeah it is

[ionic pier]

Great. Thanks.

[hoary lodge]

if you get the email receipt, click transaction to get this window again

[patent kelp]

Should we log out or exit the game, or will things be added even if we are logged in?

[ionic pier]

I'm not sure, but I'm certain we'll announce when we know!

[patent kelp]

alright, thank you! bed time in 30 minutes anyway, so I'll probably check in again tomorrow 😄

[odd panther]

Heya! I'm trying to buy from the UK but its treating it like I'm from the US? I can't actually go ahead with it since its asking for a zip code (; o vo)

[gusty jacinth]

Hi, bought paragon and don't have my items

[thorny cobalt]

I did that, but still no email with codes or items in the game

[cloud terrace]

same

[hoary raven]

i have a reciept for my purchase but no access

[valid laurel]

^^^

[rose panther]

Yeah same issue it thinks I'm in US. They're aware of the issue of some accounts not seeing the right localization

[hoary lodge]

yea the lag /check on buy is overloaded they gotta sort it out

give it time and check update/news

[thorny cobalt]

probably. Bed time anyway 😂

[crisp abyss]

Haven't gotten anything from the Paragon pack after buying it ~40-50 min ago, also no codes are showing up in account management at all

[lofty carbon]

joining the collection of people saying "I got the [insert name] pack and I havent gotten anything", I got the receipt for the Wyld Tethren and have nothing

hoping yall get it fixed soon, good luck brave devs

[tawny abyss]

So i bought it from Canada using paypal, received the email with the receipt and everything but my account is considered founder and i cant log in...

[craggy smelt]

For Liberty.

[lofty carbon]

For Democracy.

[south lion]

Im from Germany and also not getting the Items but i got the Mail for verification for my purchasen

[rugged sky]

I have not received my paragon.

I was also worried about having max held pacts and weapons. will that cause a problem

[ionic pier]

It shouldn't be related to max held pacts and weapons.

[dusk spade]

Im from czech republic and also after buying i got nothing

[cold merlin]

Purchased paragon and no friend codes, no game login, no founders in my account

[ionic pier]

We are catching up on the backlog of folks who purchased successfully but have not received their purchased goodies.

It is known, and is our top priority at the moment.

[heady nexus]

❤️

[rugged sky]

all good i thought the way the post was worded we were supposed to say something

[south lion]

i hope i get a good Flower spot and im not too late

[cloud terrace]

having issue with playing music emote in nightfold and will not let me head to the gardens

[cobalt valve]

do we need to keep re-logging until we potentially see the stuff? or are the items just applied to our accounts when it gets fixed?

[ionic pier]

When we've got a wide-reaching fix, we'll make an announcement! I wouldn't keep re-logging at the moment.

[cobalt valve]

Alright, thanks!

[rose osprey]

Thank you for the updates Juice you are appreciated

[blazing magnet]

regional pricing not working on my account shows in dolar

[honest idol]

Web page froze on purchase processing but Xsolla still billed my Paypal

[tired hull]

my browser locked the "popup" that show success

[hoary raven]

all sorted for me now thank you

[polar basin]

Purchased founders, got receipt, and didn't receive items - i don't mind waiting, however that's not what I'm writing about.

I purchased arcs after and immediately received the arcs. I just wanna make sure my founders purchase didn't fall through the cracks because i received a purchase i made after.

[vale minnow]

I have purchased, got the email confirmation but have not received anything. It's been almost an hour.

[thorny cobalt]

just got the receipt from xsolla but still no codes or items in the game. Almost an hour

[ionic pier]

Hey Envoy! Can you DM me your account name so we can take a closer look?

[celest nest]

Same here, bought and got confirmation, no items
and no founder codes or anything on website

[spice zenith]

when you click on the transaction number it loads the "purchase successfull" page but stil no items etc

[hoary lodge]

yep

[gentle thunder]

that happened to me as well

[hoary lodge]

ongoing issue they are investigating

[spice zenith]

i have the sneaking suspicion since xsolla has problems that is an issue

[plucky thistle]

trying to log in to redeem code...wasnt working earlier but cant get into website now

[craggy smelt]

Yeah, it's happening all over the world, so I'm not worried. Hopefully I'll have my stuff by tomorrow.

[hoary lodge]

xsolla might have blocked stuff due to spam wave

[young dome]

I'm from Germany, when I try to buy the Pack, from the Website, it shows € when not logged in and $ when logged in.
Trying to use PayPal to buy, when I put my Postcode in it says its Invalid and I'm unable to contiue the Purchchase.

[hoary lodge]

ditto

[spice zenith]

ohhh true

[honest idol]

A transaction number is present in my Paypal Activity for processor Xsolla, but nothing is represented in my Soulframe account.

[spice zenith]

yep thats the issue i got as well

[hoary lodge]

lots of sites have anti DDOS protection that locks down features in over use

[spice zenith]

either really a spam issue since thousands spammed the refresh to buy it instantly

[celest yoke]

@ionic pier Can you help me? I made the purchase without converting to my country's currency and the amount was incorrect. As a precaution, I opened a ticket (4014519) and another ticket with PayPal.

[spice zenith]

such a spike is well beyond normal spikes

[regal bone]

Update: Bought from website, all stuff got delivered. 👍

[lunar bay]

it says that im not a paragon founder when i try to go to the founders merch link

[ionic pier]

Tickets is the right call! I'm not sure if we'll be able to help or not (I'm more of a "keep track of problems" than a "work on a specific account" individual) - but I know we'll be able to get you more information, and do what we can to make things right.

[vale minnow]

@regal bone Did you use a credit card or paypal?

[regal bone]

Paypal.

[steep field]

Bought from website over an hour ago and still waiting 🙁

[rose panther]

Same! It's because the website thinks your account is in US for some reason. Theyre looking into it

[thorny cobalt]

same

[vale minnow]

I bought mine an hour ago also

[craggy smelt]

Same. Maybe we can meet at garden 10.567

[ionic pier]

Hey Envoy! I was told to ask you to clear your Cache and Cookies and try again.

[young dome]

Ok thx.

[regal bone]

I don't have any credit cards. Easier to avoid getting into debt if you only use money you actually have.

[crisp abyss]

Is the website supposed to say that a pack is owned after buying it?

[merry pivot]

I had this same issue. I tried twice and gave up. But then saw my bank got charged twice on my phone. But no founder in game or confirmation email. Created a ticket about this.

[thorn pilot]

Is there a bug or this is normal? the founder price is $49.99, but once I sign in with my account it change to $100.

[ionic pier]

Hey Envoys! For the Zipcode issue, how are you attempting to pay? We're wondering if it's Paypal specific.

[rose panther]

Localization issue. The game thinks your account is in US

[rose panther]

I think it's the same as the currency issue

[spice zenith]

its also misleading in game : you only get access to the shop, no bundle

[rose panther]

The location is set to US and theyre trying to pay in dollars but put in a Dutch post code in the US zipcode field. The postcode can have abc not just 123

[valid laurel]

I tried both debit card and PayPal it came up for both

[prime cobalt]

I tried paying with both

[hoary lodge]

payments are locked down currently due to overload

[thorn schooner]

I purchased the Paragon pack and have yet to receive the items for it. Waiting patiently. 🙂

[fleet flint]

crazy how big the blockage is if if it's been +1hr now lol

[hoary lodge]

Understand soulframe staff is far smaller than warframes

[thorny cobalt]

me too. I should go to bed. hopefully it's there tomorrow

[craggy smelt]

Yeah, the wording should be more specific, but they did specify it on stream-

[hoary lodge]

and made a FAQ video

[ionic pier]

Hey Envoy - can you specifically try again? We tried something and want to see if it is a fix that works. It will only be on your account.

[spice zenith]

yup, also why is the camel showing "Orlick the Bicameral" as the title

[hoary lodge]

lick it and find out

[valid laurel]

The chosen one yes I'll check now one sec

[fickle torrent]

bought it didnt get a "thanks for your purchase msg" and got nothing

[spice zenith]

same as in warframe ig 🙂

[ionic pier]

Being responsive means you'd test it for us quickly 🙂

[mystic marlin]

spoilers

[spice zenith]

spoilers? its the voiceline playing if you enter the camel

[rose panther]

I want to test too 😭 😂 I hope you found a fix and can apply it to all of us with localization issues.

[hoary lodge]

if bee is testing , does that make it a system bug ?

[thorny cobalt]

ok the translation in german is... something else 😅

[ionic pier]

groan

[hoary lodge]

hehehe

[spice zenith]

its correct tho, i cant change the language tho, it always reverts

[rose panther]

haha

[hoary lodge]

sorry for the dad joke

[white spindle]

Paragon purchased - did not receive items. Could not buy it from camel in game, only from website.

[olive timber]

I bestow upon you my bestest congratulations.

[spice zenith]

camel is not working for me too, just an dimming of the screen and freezing

[hoary lodge]

[valid laurel]

It worked!

[hoary lodge]

👏

now your stuck at same area im at

[spice zenith]

that page i got too and then an error at xsolla

[gentle thunder]

hope you get the keys and all

[rose panther]

yay!

[honest idol]

This page never even came up for me 🙁

[valid laurel]

Anything for you Beyoncé

[cobalt valve]

Me neither

[fickle torrent]

same

[south nest]

Still haven't gotten access yet either. Hopefully soon!

[rose panther]

I heard you get an email with a link and it will bring you to that page as well

[cobalt valve]

I only got the xsolla receipt, and thats it

[hoary lodge]

you should get something like this also supposedly (from MuraCasardis)

[fickle torrent]

yea same

[gentle thunder]

that has a transaction code that links to the confirmation on soulframe website

[ionic pier]

That means the Zip code and location/currency issues are confirmed as the same.

[rose panther]

yeah I figured as much.

[high glen]

okayyy, I'll try the purchase again later, it seems like because I tried to attempt the purchase more then once seems like I'm being held for awhile to able do a purchase

[valid laurel]

After clicking the account page all the codes etc are there :))

[honest idol]

Unfortunately only got links from Paypal / Xsolla

[cobalt valve]

Yup, thanks.

[fickle torrent]

same....

[rose dagger]

Any news on first time access from Founders not showing up?

[hoary lodge]

nice

[ionic pier]

No news, other than we are definitely working on it!

[rose dagger]

Thanks so much

[ionic pier]

Lets keep specific information, like transaction numbers, not posted 🙂

[high glen]

I was panicked when reading this, but after I check seems nothing happen to my bank account, but let see would be there any issue as you mentioned I will ecounter or not

[median knoll]

Hello! I purchased the paragon pack and my account hasn't been updated yet!

[gentle thunder]

ups, sorry 🙂 wanted to explain and forgot about that

[rose osprey]

Just wondering, I've seen that the devs are manually sending things out, do we need to let you guys know somewhere that we didn't get our stuff or are they able to see from their side that I purchased and didn't get anything?

[rich quest]

I purchased Wyld Sirin, I can see the bug im having has already been addressed, and when I click on the transaction number I get the pop up thanking me for purchase. but account management still says i don't have. I'm guessing I just need to wait patiently, but just wanted to put it out there

[thorny cobalt]

Yes same with me. just waiting over an hour now

[ionic pier]

Hey Envoys! We are aware of the following, and are investigating:

• I bought founders but did not get what I purchased (items/access/codes/etc.)
  • This is the same issue as "I cannot purchase merch that requires a founder's pack"! we'll confirm once we have a fix for the first.
  • This is the same issue affecting "/Lotus/Language/Launcher/NotPreludeEnabled" when you attempt to open the game.
• Prices are in a currency from a region I don't reside in
  • This is the same issue affecting I am unable to fill out the Zip/Postal Code properly.

You can track these in our Forums post, found here: https://forums.soulframe.com/topic/6659-psa-investigating-issues-with-purchasing-soulframe-founders/

[polar basin]

@ionic pier Can you check your dms for a dm from me, I have a slightly different issue

[valid laurel]

Final update: logged onto the game and everything is there :))

[hoary lodge]

noted XSOLLA account does not show the purchase history, manually entering the transaction says , basicly wait for it to process

[jolly nebula]

Having only gotten the xsolla receipt email and nothing else and with the website seemingly not reflecting my purchase with the option to re-purchase the packs..
From the looks of it I'll just have to play the waiting game, yeah?

[hoary lodge]

👏

[fringe onyx]

Not trying to complain too much but still haven't gotten my items. Its over an hour later

[hoary lodge]

happens

[rose panther]

There is another issue that is the same as the wrong currency issue: some people get messages that their region is suspended. It's because their location is set to Russia or Belarus. This user is having that issue. #1442981071259045948 message

[hoary lodge]

i recall i had a warframe bugged purchase last months to resolve, so if it takes a day or two im not worried

[waxen hearth]

everyone will get their stuff by tomorrow i bet. it was the same when the day before released. it took me 2 hours to get into the game back then

[visual nacelle]

Thats what im thinking. Ill just hop on warframe till then lol

[hoary lodge]

xsolla prompt if entering a missing transaction

[gentle thunder]

same as me

[hoary lodge]

so i think the bottleneck is on xsolla on some of this

[merry pivot]

Thanks for letting me know 🙂 Yeah not seeing anyone else post it. I don't know why my bank got so over enthusiastic about throwing out cash.

[fair sun]

My pricing to buy is in US$ but im in Brazil, here ir BR$

[molten loom]

Bought mine through paypay like 2mins after release and still nothing til now.

[rose panther]

they're looking into this issue. Your location is incorrectly set to US and there is no way to change that yourself.

[sinful frigate]

Founders is being issued to accounts as they go, it's going pretty slow sounds like

[fair sun]

No, i set to Brazil

[hoary lodge]

seems like it

[ionic pier]

We are aware of the issue and are looking into it.

[hoary lodge]

but im assuming they are trying to sort and aprove as quick as they can with limited staff

[vale minnow]

I purchased about an hour and a half ago, I have email confirmation, but no indication in account management, can't purchase founder merch, and nothing in-game. Do I need to do anything else?

[fair sun]

Thank you

[hoary lodge]

wait and pray

[ionic pier]

If you got the email confirmation, we will 100% get this distributed to you

[waxen hearth]

sidenote, i love how they blacklisted russia and belarus from buying the stuff lmao

[rose panther]

how did you do that? I can';t change my location in my account

[ionic pier]

I just can't say on when, I know we're working on it - not sure how long it's going to take to get through the backlog.

[vale minnow]

ok, thanks

[hoary lodge]

anything you think we should try to do to help collect info juice?

[wintry juniper]

I got an email receipt from Xsolla but nothing from Soulframe, is that right?

[hoary lodge]

xsolla so far with transaction ID should be it?

[honest idol]

Is there something different to be done if we only got emails from Xsolla / Paypal?

[hoary lodge]

(please dont post that info here though for note)

[ionic pier]

Nothing at this point.

If you have a receipt from Xsolla and are waiting for your Founder's items - you will get them when we get through the backlog.

If you are unable to purchase due to being in the wrong region (wrong currency, zipcode issues, etc.) we know what the problem is and are working on how to fix this for everyone.

[wintry juniper]

Yes I have a transaction ID from Xsolla and PayPal receipt

[honest idol]

ah, gotcha. Thank you 🙂

[hoary lodge]

yea , welcome to the waiting game with us now

😂

[odd panther]

Sent that just now! Sorry it took a minute - Been overstepping into levels much to high for me

[ionic pier]

No worries! Thanks.

[spice mist]

if I'm in Canada, and made the purchase in USD, is there any concern on my end? it took my postal code and sent me a receipt...

[wintry juniper]

Same here but I made the purchase in Euros and it should've been GBP

[ionic pier]

I'm unsure! you may want to reach out to Support once things are calmed down, and see what they say.

[willow flame]

I have the same email for my warframe and soulframe accounts. When I head to purchase merch via the paragon pack, it redirets me to warframe's shop, then tells me I don't have a Paragon key on my account. I'm able to access all of the content in-game via the Paragon purchase.

[hoary lodge]

left a ticket with support just in case

[mystic oxide]

For those who aren't watching, there are 4200 of us in the backlog, it'll take some time.

[ancient plume]

i know y'all are working on it so nbd, just throwing it out there for the record that i haven't gotten my stuff either

[rose panther]

oh dang. I guess even if they fix the localization issue I still can't get it huh

[spice zenith]

backlog gang is nice

[willow flame]

I've also tried logging out and logging back in with no luck. I'm using Firefox.

[slender lynx]

purchased from EU with Visa and didnt get the items

[spice zenith]

they are working the backlog

[ancient plume]

[merry pivot]

I wish to reiterate my issue in case it wasn't noticed:
I got the error where it says card unavailable. I tried twice. I did not receive any confirmation. But my bank was charged twice.
Should I be worried?

[ionic pier]

Do you have a screenshot of what that error was?

[regal bone]

Does the store for the founder's shirts not accept Paypal? I'd like to be able to buy one, but don't have a credit card.

[spice zenith]

thats my issue i always have as well, german here. Credit cards are expensive and rare

[merry pivot]

No.
The first was something regarding problem processing. I assumed I entered wrong details, hence tried again.
The second time it was the same as this one.
I assumed it was an error that will get fixed, so did not bother with screenshots until I saw the bank messages.

[delicate heron]

Not to sound foolish as I am American here, but are debit cards not an option in Germany? Credit cards and debit cards are two different things thats why I ask. Debit card is usually your bank card and credit card is like the loan card ya know?

[spice zenith]

that u usually dont have in germany, its all running on the debit card

[regal bone]

I'm in the US and also don't have a debit card.

[tawny abyss]

is the problem for people who bought the founder and but cant login is fixed?

[remote lion]

heya, this happened after i purshased founders (just got receipt but nothing else), why's that?

[spice zenith]

u have a percentage you can go in negative but its not common

[rose panther]

we have Maestro debit cards whic hare not accepted

[ionic pier]

This is related to the backlog, which we are getting through! When your account is through the backlog, you should be able to get in.

[sinful frigate]

Website's under heavy load, that's an error basically saying the site is overwhelmed.

[tawny abyss]

perfect thank you

[pale meteor]

Oh nice theres a thread for us rejects

[remote lion]

aokiiii, thanks

[spice zenith]

and steve said hell immortalize us, very nice

papa steve

[ionic pier]

And a dedicated Warframe Soulframe Community member 🙂

[fringe onyx]

Steve is great

[cobalt valve]

Indeed he is

[sinful frigate]

You're not a reject!

[spice zenith]

one day i wanna work for DE

just need to aqcuire more skills 🙂

[lavish sonnet]

I had purchased Wyld Sirin and Wyld Oscelda, but only Wyld Sirin was sent to my account, I have a purchase receipt for both though

[mystic oxide]

@ionic pier In the livestream Steve is saying those of us in the backlog will get a special "eternium" spot for the founder flower. Should we not use the one we get once through the backlog and wait for that to be implemented?

[merry pivot]

@ionic pier Replied to your question about having an screenshot here, in case it gets buried again 😅 Sorry for tagging if you've already noticed

[cobalt valve]

Im gonna hop out of the game, go walk my puppy, write some code and then hopefully I'll have my paragon stuff by then

[ionic pier]

I did miss it, thank you!

[ionic pier]

I'll ask

[rose panther]

Also what about us with the wrong location set to our account? We can't purchase but we tried to show up for you...

[turbid brook]

Xsolla sucks, get 3032 error.
(Also if xsolla ever decides there is a payment dispute, they will just perma-ban you and refuse to work with you to sort it out even if you offer to pay any fees or debts.)
Please provide a non-xsolla payment method.

[pale meteor]

So I'm assuming relogging doesn't remedy the issue?

[spice zenith]

i constantly got issues even in warframe with xsolla

[ionic pier]

Others earlier said a quick chat with xsolla resolved the 3032 error, if you wanted to try that!

[ionic pier]

It does not, There's a hiccup between when you purchase, and when items are added to your account. We're going through a backlog to ensure everyone's goodies are delivered, you'll get your goodies when we get to you in the backlog.

[spice zenith]

the chat function is totally dead for me

[long void]

Appreciate the work you're putting into keeping us all as calm as possible Juice

[pale meteor]

Appreciate the hardwork

[ionic pier]

Can you reach out to Support? I think your situation is a bit beyond what I'm tracking here, they should be able to help with that one.
https://support.soulframe.com

[spice zenith]

Your work is really appreciated, all of DE as well.

[ionic pier]

My pleasure 💜

[ionic pier]

You're referring to the chat with Xsolla, correct?

[sick pollen]

it's natural that there'd be a few hiccups, but i know if i'm patient it'll get to me in due time, lol. i appreciate the open communication during this period of waiting

[spice zenith]

yep

[willow flame]

@ionic pier I don't mean to bother, but I didn't get confirmation from my post. Is this an issue I should report here, or through the soulframe forums?

[spice zenith]

oh it says "purchased" for me

[sinful frigate]

From what people have said/screenshotted Xsolla is a bit overwhelmed on the chat support, possibly overwhelmed just in general.

[ionic pier]

Did it send you a transaction number / receipt?

[spice zenith]

yeahhh i guess it went through

[sudden grove]

I purchased at 2:50pm CST, the top pack, and got a receipt e-mail. I have not received the items as of yet

[ionic pier]

This is the same backlog issue we're tracking (or, we think it is). You'll have to wait for the backlog to catch up with your purchase, then it should work.

[spice zenith]

the founder package is active it seems, i tried loggin in in the english region dunno if that was coincidence

[round ridge]

bought paragon edition and have not gotten anything

[spice zenith]

just wait, they are working the backlog

mine now went through after almost 3 hours

[merry pivot]

Yeah opened a ticket earlier.
Honestly looks like a Xsolla problem, I don't even know how it will get resolved without being given a transaction number.
Best case scenarion: hopefully those were false alarms and the payments get bounced or something.
Sorry I am rambling.
Thanks for trying to help!

[tawny abyss]

btw when my account goes in the backlog, i,ll receive an email or something?

[acoustic tundra]

Purchased mine at 1:06PM PST, nothing yet in email or in-game regarding delivery. Xsolla and Paypal both confirmed payment. I'll update when I get something, so folks have a ballpark of what the turnaround looks like.

[ionic pier]

I have faith that Support should be able to help sort things out, though maybe once the backlog is cleared and things are back to a normal pace

[willow flame]

I think this is different. I have a separate account between warframe and soulframe, but the shop is trying to use my warframe account. I don't see a way to link the two.

[ionic pier]

Once the backlog is clear, we'll make an announcement!

[tawny abyss]

oh ok thx

[spice zenith]

you rock 🙂

[topaz niche]

As a point of data: Received Xsolla Receipt at 12:46PM Pacific about 5 mins after Paragon purchase (via PayPal) from the Website. See the charge on my CC as "PAYPAL XSOLLA OVERWOLF". Account has not changed in any way, no items, etc. I assume this is THE defintion of being backlogged, so I am waiting. I just wanted to provide my experience in case it helps anyone else feel less anxious.

[ionic pier]

I was told you do not need to avoid using your flowers.

[ionic pier]

That is correct. This is what backlogged looks like.

[topaz niche]

Thanks!

[past gazelle]

I bought the founder pack very early on, and still I did get an email confirmation and the website has congratulated me for my purchase but havent recieved my items yet.

[acoustic tundra]

Feels like this is a "suffering from success" moment for DE. Hope y'all are taking breaks and hydrating.

[spice zenith]

im apparently having dementia how do you find the garden or am i just blind?

[acoustic tundra]

Play music emote in the nightfold.

[ancient plume]

there were over 8k people in the stream at one point

[gleaming carbon]

has it been brought up that ingame button for founders purchase is not working

[spice zenith]

it does if you havent already tried on the website

[ionic pier]

I did just grab a glass of water.

[acoustic tundra]

Glad to hear it. I've done live releases like this before - they're exhausting. Godspeed to you and the team.

[ancient plume]

@next talon tried to buy it, it took his money but he got an error code

[next talon]

Ye, that

[mystic oxide]

@ionic pier Thanks for the answer, hope your DMs are at least as cordial as this thread has been. You've been very helpful!

[ionic pier]

I'll be honest - I don't check my DM's on Discord without a reason to! They're so hard to keep track of. That's what Modmail is for 🙂

DM's for me on Discord are for when I need specific info, like account names 🙂

[ancient plume]

it says it issued a refund, but

¯_(ツ)_/¯

[floral condor]

bought one of them on the site, logged in, never got the items,was told its gonna take awhile for them to fix it

[sinful frigate]

Juice is great and ya'll should appreciate her and her hard work!

[ionic pier]

Are you certain it's trying to use your Warframe account? Any time we've tried it uses our Soulframe account.

[acoustic tundra]

Anyone on the front lines of community managing during a major release has a spine of iron. Thank you, Juice, and to the others on the comm team.

[olive timber]

@ionic pier do we have any ETA regarding the current purchase backlog? Like, are we.. 5, 10, 25, 50% through?
I want to stay awake til I get my items but I also don't wanna stay alive pointlessly if they arrive in 5 hours haha

PS: Tysm for your efforts here, you're goated. Props to you for the patience!

[brisk dirge]

@ionic pier any news or updates, i havent check since i bought it.

[delicate horizon]

Do I need to submit a ticket anywhere for not receiving the founders items? Or would it have automatically put me in the queue for it? I just want to make sure I do it right

[surreal hatch]

@ionic pier Got my receipt from Xsolla at 12:47PM Pacific Time. Still doesn't show in My Xsolla purchases or Soulframe.

[olive timber]

Oh boi I regret pinging them now 😭

[ionic pier]

Current status:

• Backlogged individuals are being worked through as fast as we can. This includes Envoy who:
  • Cannot purchase Merch due to "not being a founder"
  • Cannot login due to No Prelude Access
  • Have not received the goodies that they purchased.
    ^If this is you, if you have an xsolla receipt we will get you through the backlog!
• If your account is set to the wrong country, we are working on a solution for you. This includes Envoys who:
  • Cannot make a purchase due to zip code issues
  • Are seeing currencies from a region they are not in
  • Are told they cannot make a purchase, due to region (for a region they do not reside in)

[ionic pier]

Unfortunately I do not know when we started the backlog.

[velvet gyro]

I assume its safe to believe im in the backlog too since i got the xsolla receipt even if it went through in USD instead of EUR?

[olive timber]

Correct, from what I gathered

[acoustic tundra]

IMO that'd be a good addition to the news channel, Juice

[ionic pier]

If you have an xsolla receipt, you're in the backlog. For any issues where you purchased under the wrong currency, to resolve it you'll need to reach out to Support.

[olive timber]

That's okay. Thank you for taking the time to read me! Best of courage with keeping active here

[velvet gyro]

I dont think the conversion rate was bad for me so i dont mind either way

But bed is calling for me and i wanted to make sure 😅

[ancient plume]

@ionic pier do you have any news on those who were charged but got an error / no receipt ?

[willow flame]

On second thought, I'm not sure. I'll wait to hear about the backlog getting cleared out. I just don't want to miss out on the shirts! Thanks for everything you all do, and I hope the day gets easier.

[ionic pier]

I do not. I'm unsure if you're in the backlog or will need to contact xsolla / Support. I would recommend waiting until we resolve the backlog, then if you have not received it, reach out to Support and they'll help you clear it up.

[fair sun]

I believe my account is in the North American region, even though I live in Brazil. I tried with my girlfriend's account, and I thought I could buy Paragon for Brazilian Reais (BRL) there.

[gusty jacinth]

Where do I send my reciept if I want to be added to the backlog?

[valid laurel]

@ionic pier Thank you for your active support and the rest of DE. You're absolute champs :))

[fringe onyx]

Is this something that we need to do now?

[spice zenith]

if you received a mail with a confirmation you should be i nthe backlog alreadyy

[ionic pier]

If you have a receipt, you are added automatically.

[gusty jacinth]

ok, thank you

[fair sun]

Is there anything I can do to change my region?

[brisk dirge]

@ionic pier I love you 😛

[ionic pier]

The part that is being slow, and where the backlog is, is between purchase and distribution. So you're logged in the purchase, it just hasn't reached distribution of goodies yet.

(Assuming you have a receipt)

[ionic pier]

This is something for us to fix on the backend, not something that you can fix. We're working diligently on getting a good solution that will fix this for everyone.

[timber path]

@ionic pier is the receipt the one from xsolla or another ?

[brisk dirge]

ok a receipt in xsolla or email?

[ionic pier]

From Xsolla. If you have a transaction ID, you're good

[rich musk]

So us waiting on region change arent included in the backlog that will be compenstated?

[timber path]

Thanks you for the quick answer!!

[ionic pier]

Which I believe comes from xsolla in an email. That's what I've been interpreting as "receipt"

[inland shale]

I just want to say massive props to the whole DE team during this as I'm in no doubt that are getting hammered from everyone, So thank you @ionic pier and everyone else. I'm going to sleep and just let the backlog be worked through

#BacklogGang

[ionic pier]

I'm afraid I have no idea what the plan is for folks caught in bugs and having compensation or anything.

[fair sun]

Thanks

[brisk dirge]

@ionic pier this is why we love you so much!

[ionic pier]

I'm focused on making sure we have an accurate read on what's broken, and helping folks ensure they have the info they need to fix it.

We'll make things right once that's all back on track 🙂

[fringe onyx]

Thank you Juice for the updates

[obsidian wyvern]

Hey so just wanted to check, I bought one of the founders pack but haven't gotten my code yet so do I assume that I am on the backlog and would get it soon?

[brisk dirge]

@obsidian wyvern its in the mix

[naive dust]

is east europe in backlog?

[brisk dirge]

@obsidian wyvern being fixed

[spice zenith]

i even got a message from the i got via mail now

[obsidian wyvern]

Thanks!

[ancient plume]

[slender lynx]

So if we have a receipt we are in the backlog? I was checking my bank info and I see that the payment is pending

[desert loom]

so like

[snow valve]

i'm doing enclave quests for which i'm not getting any standing while patiently waiting for my order to be processed. cheers for looking into the issues, hopefully everything will smooth out soon!

[desert loom]

are orders still processing? i got my foudners ojn the website minutes after it opened up and i'm still sitting on nothing

[tribal meadow]

So how does this backlog work, considering its been well over 2h since i bought paragon and still haven't gotten anything, worried the gardens are gonna be full of flowers in the morning.

[waxen hearth]

Do we get notified when the backlog reaches us? or does it just appear ingame out of the blue?

[crisp yacht]

If i have an Xsolla transaction number is that enough?

[desert loom]

oh dude i was in instance 1 when it was empty and didn't realize that my items didn't arrive

[simple rover]

There are no places to plant flowers in the garden. Are you guys going to do something about this since you said all founders would be able to plant a flower?

[desert loom]

i was butthurt about it but ultimately idec anymore

[crisp yacht]

ive checked the merch site aswell, it seems like its not registered that ive bought founders yet

[ionic pier]

Hey folks - if you have an xsolla transaction number or a receipt, you should be in the backlog that we're working through.

[desert loom]

splendid, ty juice

[crisp yacht]

nice! thanks for answering <3

[desert loom]

just wondering, i just decided to play something else until that comes through

[tribal meadow]

yeah i mean, i checked my items multiple times so, crazy that despite buying so early im still in the backlog ig

[desert loom]

these things happen, it isn't a huge deal, it sucks that this is how it turned out

but DE will do us right so it's fine in the end

a shame about the flowers but it isn't a big thing anyways

you'll get a spot in a farther down instance, it just won't be one of the early ones

[tribal meadow]

i mean, most instances are almost full by now

[desert loom]

it is what it is, we still get a greatsword with our name on it

[spice zenith]

many think its questionable for people to plant 4 spots by themselves

[inland shale]

They have confirmed they will be adding more gardens so don't worry about space, they also floated the idea of a special garden for those caught by this issue

[desert loom]

which ultimately is cooler than a flower

[crisp yacht]

i mean steve said we of the backlog would be getting something akin to a funny shirt

[desert loom]

i love steve lol

[simple rover]

It's not a flower. It's registration as a founder.

[crisp yacht]

yeah

[desert loom]

it's a flower in a garden that nobody is gonna look at in the long term, it sucks but DE will do us right

i was really frustrated about this earlier but it's not a big deal

[tribal meadow]

being frustrated is fair though, considering, one way or another people spent money for the flower too.

[simple rover]

I know DE will take care of it. It was just a pretty big goof up for opening day.

[fringe onyx]

Yeah same but at the end of the day it is supporting a game that has potential to be something great

[desert loom]

totally agree

[crisp yacht]

i mean there are so many founders anyway, they'll probably have to change some stuff

[desert loom]

and again i was one of the FIRST people in instance 1 and i got screwed so like, yeah i was seething a little but i just cooled off a little because like, it'll be made right

and i'm still getting what i paid for in the end

[mystic marlin]

Man i really hoped i could get that instance #1 flower spot, got off work esrly so I'd be ready for the patch too

[desert loom]

oh i've been waiting at my computer all day for the drop

like i literally set time aside for it, but it is what it is

[neat gale]

Bought Paragon Founders . Got email receipt at 7:44am (I'm in Australia and was up and waiting for it to drop since 2am), still hasn't applied anything to my account at 10:15am. I busted ass for that flower (and paid US$99.99). I hope it gets sorted out properly.

I know they're working on it but I'm really very unhappy about the flowers

[ionic pier]

Steve was confident that something will be done for those that missed out on flowers.

[proven forge]

so uh... bought the founders, just logged in for the first time and it throwed me to the open world, isn't supposed to be an introduction called rise envoy?

[desert loom]

and i'm totally over it and i appreciate you guys for making it right in the end

[inland shale]

Steve has already floated ideas to compensate those that missed out due to the flower issue, even floating the idea of a special garden as an apology

[desert loom]

it's unfortunate truly

and it isn't your fault considering the traffic experienced

[ionic pier]

I'm not sure what he's thinking - We're talking how to fix the region and backlog before we figure out how to make it right. I assure you, it's on our mind and won't be overlooked.

[ionic pier]

Hey Envoy. What is your account name? (You can DM it to me if you don't want to put it here)

[mystic marlin]

Oh, DE has earned my trust ten years back

I mnow it will work out it was just a bummer in the moment

[gusty jacinth]

I can't access this quest either

[desert loom]

DE earned my trust in this literal month I started playing Soulframe. I don't have warframe experience, but I know a good dev team when i see them.

[ionic pier]

I would also take your account name 🙂 (DM is fine)

[desert loom]

So I'm not concerned

[fringe onyx]

If this game gets close to what warframe has become I am excited to see where it is 10 years from now

[neat gale]

I have trust that there will be a good fix. Just very frustrating. I'm not going anywhere

[formal violet]

So do I report an issue with founder items here?
Relog is not resolving it for me

[tribal meadow]

Yes, this

[desert loom]

and flowers or not, we were here in the beginning, and that's pretty cool

[spice zenith]

They finnnnallllyyyy take my debit card..... God in heaven....

[inland shale]

Yep, played Warframe and now soulframe - Never will have a trust issue with this Dev team. Issues happen, especially on a launch.

[spice zenith]

bought both founder packs tshirts

[fringe onyx]

Yeah I am mostly just happy to be playing rn after the initial cooldown of it not working xD

[gusty jacinth]

I DM'd you

[spice zenith]

Good night everyone, today is work so i need to get some sleep:
Thanks to DE for getting it fixed so fast and updating us all the way. Best Dev there is and an awesome Family to be a part of See you tomorrow in Alca Envoys

[turbid brook]

dead for me too, they're not responding

[spice zenith]

i just pasted my number in there and waited, worth a try 😉

[desert loom]

oh yeah i was seething 😭
but like, we're adults lol, it happened, they're making it right, it'll work out regardless, not world ending stuff

AND we get a "funny shirt"? i love funny shirts teehee

[lunar nacelle]

Purchased paragon founder's pack and the items/arcs won't show up for me. I did watch the short stream with Steve where he went to go work on a fix. Will udpates regarding this issue be posted here? Do I need to do anything regarding the extra goodies that backlog people are getting?

[simple rover]

As a software developer who's built a lot of large internet infrastructure. I have to point out that you guys broke one Cardinal rule. Never let a huge success failed the lack of scaling.

[fringe onyx]

yeah if that is the case it will be a funny memory to look back on xD

[desert loom]

it happens ALL the time in the industry too

[simple rover]

Yep

[inland shale]

Id be happy with a silly little discord/forum badge just for the laughs and memories

[spice zenith]

btw shipping is really moderate here, ill see what customs says about it but thats an april 2026 issue

[desert loom]

the difference being that DE will make it right, a lot of other companies would just let us drown tbh and not do anything to make up for it

[inland shale]

Not bad pricing tbf

[desert loom]

@fringe onyx @inland shale yeah exactly lol, there's a good side to this regardless of how annoying it was

[turbid brook]

Trying but not hearing back from them, however if they're just going to say they refuse to fix any issues and I can never use xsolla for anything ever again because their support is awful and they don't want to help their users, I'm out of luck permanently until DE adds a new payment service that isn't xsolla.

[desert loom]

i hope it's by the end of the day, but i understand if not, i did my MK run earlier so i'll just start playing again when boss cooldowns are down and try and grind the greatsword

[misty rock]

is pay pal not an option?

[turbid brook]

Paypal goes through xsolla

[spice zenith]

paypal still went with xsolla

[misty rock]

ah ok

thanks for clarification!

[simple rover]

Paypal works fine

[misty rock]

I am one of those that I am Canadian but it's showing USD pricing

so didn't jump the gun heh

but I appreciate all of you supporting my home town company of DE in London, Ontario Canada! Go London Knights go!

I can't wait to spend some money

hopefully they do everyone proud

[formal violet]

It might be xsolla the main problem here to be fair.

[misty rock]

oof

[rose panther]

check if shipping includes any taxes or customs fees

[misty rock]

good idea Dream

[formal violet]

As it tends to fail a lot, don't know why they went with it, maybe because of the reach.

[long void]

Could also be a contract situation with XSolla for x amount of months or something so they had to

I'm from Medical contracting not payment/game development but perhaps

[desert loom]

Oh I figure I should change my username here to my ign

😏

[misty rock]

nods

[formal violet]

Possible.

As even the forums do not catch you obtaining founders, which means that traffic is stuck somewhere and soulframe is not getting a positive response from xsolla.

[spice zenith]

Usually its Not included. If customs checks it thats another 19%

[turbid brook]

Managed to hear back from xsolla finally, fixed and working and done

[rose panther]

when I purchased from Warframe store, tax was included in the purchase and customs fee was included in the shipping. It might be different now but it specified for me probably on the review purchase page or under the selected shipping option

in EU btw

[inland shale]

Nice and congrats

[vale minnow]

how long did it take

[turbid brook]

like 45 minutes of waiting for a reply in live chat

[spice zenith]

it said 0€ but there will be some. It always depend how they Check it. If im lucky it just goes through

[rose panther]

strange that VAT is not included

it;s the same store right

[ionic pier]

Glad to hear it!

[spice zenith]

Yeah Germany Has no VAT

[rose panther]

you do... 17% if Im not mistaken

[floral condor]

so if i wana get my items from the founders thing do i have to do something or is it a waiting game

[rose panther]

you might cal it USt in Germany? Im not sure I'm trying to google it. Taxes. you know.

[spice zenith]

Yeah 19% but they dont Check in advance, they Check once the Package is in Their Office

[crisp abyss]

I can't access the Paragon merch from the store even though I bought the in game pack. I think it's because my Warframe and Soulframe accounts are separate. Is there a workaround or fix for this?

[naive dust]

I still havent gotten my ocelda founder

[spice zenith]

Them I eithet need to pick it up or pay Cash at the door to the mailman

[rose panther]

yeah that's what they call VAT internationally. It's strange that VAT was included in my warframe merch store purchase but not in your soulframe store purchase!

[inland shale]

Waiting game

[floral condor]

dang

[spice zenith]

Atleast I Couldnt Set anything or change apart from adress

Was that way always Till now

[rose panther]

you did pay in Euros right? I payed in euros when I bought from WF merch store

[spice zenith]

Yep ofc

[brisk dirge]

@ionic pier i dont know if this was brought up. Xsolla website isnt showing my purchase but the email that i got is showing my purchase id from them. would this be an issue?

[rose panther]

ok so then it's not the localization issue that's not putting VAT

[simple rover]

No patch notes for the latest hotfix?

[spice zenith]

Warframe Store also doesnt put vat. You from germany too?

[ionic pier]

I don't believe this is an issue, I think you'll still be in the backlog.

[brisk dirge]

ty

[vale minnow]

so it's been about an hour since they said they had 4200 people in the backlog. Any update to that?

[formal violet]

Nope,

A few of my friends should be in the first line, nothing, including me.

It would probably be a full deployment fix, not like a queue

[vale minnow]

what time did you purchase

[formal violet]

First 3 minutes of opening

[rose panther]

Netherlands. Yeah let me check the cart now. I purchased about 2 months ago

[ancient plume]

they said they're sending orders out physically

[long void]

Interesting. I apparently am in the same boat

[formal violet]

[long void]

Same. nothing yet

[vale minnow]

mine was 12:55 PST when it completed.

[sick pollen]

wait so you mean they're manually going through the backlog? omg

[spice zenith]

Yeah in Germany we got 3 different vats according to the goods inside maybe to do with that

[rocky swift]

12:47 PST still waiting

[simple rover]

I've done a lot of big software releases so I can only imagine how hectic things are at DE right now. Also, these guys are on East Coast time so they're working at 7:30 p.m. right now.

[brisk cave]

Bought at 2:57PM Central time and haven't received it yet, just incase I need to post here 🙂

[wintry juniper]

Me too

[formal violet]

Nooo, they probably wait for lazy xSolla to give them headsup and then go manually through stuff

[brisk dirge]

@long void yeah, its a waiting game

[long void]

2:44p Central Time

[spice zenith]

Took Almost 3 Hours for me

[woeful notch]

Im unable to purchase founders packs through the website because of Xsolla, i keep getting an error

[wintry juniper]

Actually mine was :44 past

[spice zenith]

But Worked in the end

[long void]

The good news is I have work tomorrow so I can't sit here and fret all day lol. And if it's fixed tomorrow, I'll have something fun to come home to

[brisk dirge]

bought mine at 2:47pm ct

[rose panther]

it says: Shipping Method: Passport Priority Duties and Taxes Paid. 'Shipping' (+ VAT(taxes) + customs fee) is 48 euros on a 88 euro order. Which works out, it's 17 bucks VAT and 31 shipping. Customs fee can be 6-12€ too.

[brisk dirge]

@long void we close!

[long void]

Virtual fist bump @brisk dirge

[fickle torrent]

so question everyone is now just filling the hub with the flowers and the people who dont have it yet are just in bad luck?

[cobalt valve]

I bought mine 3:44PM UTC, same timezone as DE

[rose panther]

oh maybe it;s more complicated. I think we have 19% on all the plushies and the tshirts and stuff.

[brisk cave]

Steve said they'll do something for people having the issue

[formal violet]

Thats good new for you, i got home hoping to play with the items and well, here I am

[long void]

Sorta. They're apparently working on a separate instance(s) for us or at least showing the correct timestamp

[fickle torrent]

hope so

[steep field]

Kinda, Steve said they were going to do something for us who are early founders stuck in limbo

[brisk dirge]

they dropped at 2pm right so, we have to be close

[spice zenith]

Ill look tomorrow what it said. It Said 0€ for customs

[steep field]

When did founder packs go on sale?

[brisk dirge]

2

[simple rover]

I think the problem is that a lot of people bought it at exactly the same time. At 43-44 minutes past the hour.

[spice zenith]

But on top of that you pay Import fees

[ionic pier]

It was a little after 2, I believe

[grizzled valley]

about 3 hours ago

[long void]

@brisk dirge I prchased pretty much immediately after it dropped so I think it came out at like 2:40 central

[ionic pier]

That sounds right, Semkel

[rose panther]

did it perhaps say, customs covered, 0€ you don't have to pay extra? That's what it says for me on some other webstores that use the same system

[steep field]

Ah that's when I was purchasing, have a recipt at 2:45

[brisk dirge]

@long void ok we right there

[spice zenith]

You always Need to pay extra sadly

[long void]

I texted my friend "I'm a Paragon" triumphantly at 2:41 lol

[spice zenith]

Website said 0€ and still needed to pay almost 100€ in Import fees one time

[rose panther]

nono some stores cover all that now. it's new, it's because now US orders (under 800$) now also have to pay vat and import and tariffs so many stores changed their systems

[spice zenith]

Öhhh them im hyped. Lets wait Till it ships. Sounds awesome

[rose panther]

and that works back to also benefit us EU folks

yeah I hope you don't get charged anything by the postal service!

[formal violet]

https://tenor.com/view/sussa-gif-5432297967573209335

[inland shale]

Yep same as most of those in the backlog, did my purchase at what would have been 4 minutes into the drop

[willow flame]

Fixed on my end, was able to purchase a shirt!

[spice zenith]

I Cross Fingers for all Stil Waiting

[long void]

@willow flame congrats

[wintry juniper]

Yay! What time did you purchase at?

[formal violet]

Should be a good name for now

[willow flame]

Founders pack was around 5pm EST. Shirt was 30s ago.

[brisk dirge]

so it was 3pm CT

what does your last name start with?

[long void]

Wonder if they aren't working the backlog by timestamp or if it maybe didn't come over in purchase order. It could be alphabetically for all we know lol

[wintry juniper]

Ok, it's not going in order of purchase then

[rapid mesa]

Bought my pack 2H 55M ago and still havent gotten it

[willow flame]

It could be sorted by some internal identifier, which would normally be randomized for purchasing.

[long void]

Likely

I work in data analysis and lemme tell ya, vendors rarely supply data in any kind of useful format lol

[simple rover]

It's possible the people who purchased first are the ones hung up because it flooded the queue.

[inland shale]

Yup, most of us were in the first 10ish mins

[brisk dirge]

yup

[sweet trench]

I'm new to the game, but I cant find anything from my founders purchase. I checked the website and in game.

[simple rover]

I got my receipt one minute after sales opened.

[ionic pier]

Hey Envoy. We're working through a backlog of purchases, if you have a receipt you should be in the backlog.

[inland shale]

4 minutes after it opened for me, bank made me verify purchase before it'd go through 😂

[simple rover]

@ionic pier are you guys posting patch notes for the latest hotfix?

[long void]

The notes are here I think

[inland shale]

Patch notes posted 5 mins ago I believe

[long void]

https://discord.com/channels/998758139405029478/1443024180714147860

[ionic pier]

These ones? https://canary.discord.com/channels/998758139405029478/1443024180714147860

[glad badger]

Isnt possible buy using debit card? site mention it but when i try complete i get one error and my bank said "insufficient credit limit"

[grim flume]

still waiting for my stuff

[ionic pier]

Hi folks! If you are experiencing the REGIONAL ISSUE - that is the wrong currency, or the zipcode requirement - please attempt to purchase again and let me know if it's working.

I believe it will log you out once you start the process and you'll need to log-in again

after that, I believe it should work for you.

If it does not, please let me know!

[neat gale]

What if I already purchased in USD

[slender lynx]

So I got a receipt for purchasing the founders from Xsolla. Yet I see in my bank app that the payment is still pending, is it fine?

[crisp yacht]

How long does it take for the backlogged purchases to go through? should i wait for it to go through? i have an hour left of my day :/

[wintry juniper]

It is showing the correct currency for me now on the website, but I did already purchase with the wrong currency and it's still showing as not purchased

[manic nest]

That worked for me, thank you! ♥

[ionic pier]

If you made a purchase with the incorrect currency type, that's a good question to reach out to Support about at https://support.soulframe.com - I'm not sure the proper guidance.

You should be in the backlog, however.

[rose panther]

it's shopwing EUROS now! THANK YOU

[south shale]

Can you check to see if someone is in the backlog or not?

[neat gale]

I am in the backlog... $155 Australian though. I'll contact support

[simple rover]

I haven't seen a purchasing system that doesn't recognize the correct currency being used in a very long time. Once you look at your receipt with whatever charge method you used, it should be adjusted for your local currency.

[formal violet]

Thats actually a good question

[brisk dirge]

@long void you get yours?

[ionic pier]

I cannot. I'd not get anything done until the backlog was empty haha

[wintry juniper]

Wait nevemind, I relogged and it's back to euros again

[long void]

@brisk dirge not yet. You?

[ionic pier]

The bugged currency?

[rose panther]

NO SOMETHIGN IS WEIRD. I was one of the affected accoutns for REGIONAL ISSUE. I see myself logged in, but when I go to account page or purchase it sends me to the login screen!

[manic nest]

Was 149.95 AUD for me

[wintry juniper]

Yes

[south shale]

that is true lol. Thanks Juice!

[simple rover]

Yes, whatever system you used will have adjusted you for the correct currency. It's a fundamental part of Internet commerce.

[ionic pier]

That should happen. Try logging back in and then see what happens.

[misty rock]

juice it's showingin CDN for me now

CDN/CAD

[rose panther]

Okay thanks

[brisk dirge]

@long void nothing, just asking because we were within 2-3mins of each other

[misty rock]

it's showing the proper $129.99

[ionic pier]

Can I have your Account name?

[ionic pier]

Can I have your account name?

[rose panther]

well I can't log out but I will try to login again

[south shale]

Still haven't gotten mine. I'll check back tomorrow afternoon

[brazen hazel]

so i believe i am in the backlog of people. i got mine about 3 - 4 hours ago. any updates on where we are at on that? cause i still dont see mine

[misty rock]

GoRaptors same as here hah

[long void]

@brisk dirge , I gotta go get food. If yours should arrive, shoot me a DM. I'll do the same for you!

[ionic pier]

And is it showing correctly for you?

[misty rock]

yes the amonut is showing correctgly

[ionic pier]

What should it be?

[wintry juniper]

DionysusDreams

[misty rock]

I just processed payment

[wintry juniper]

It should be GBP

[narrow yoke]

@ionic pier Currency is now correct for me! (Kalidibus)

Edit: purchase completed and receipt received

[rose panther]

Okay still showing as euros but I had to log in TWICE after that somehow. No IDEAL payment method. Where is IDEAL payment method?

[ionic pier]

And the picture that shows GBP, when is that from?

[wintry juniper]

Right now, I logged out and logged in again

[ionic pier]

So it is now correct?

[brisk dirge]

@long void sounds good

[mild crescent]

Purchased Paragon, 3hours and 15 minutes ago. Still nothing from the pack

[wintry juniper]

No, logged out it shows GBP, logged in it shows Euros

[ionic pier]

I see. Got it.

Try hitting 'buy'

then logging in again

and see what it says

[brazen hazel]

same here. its been 4 hours now

[misty rock]

now trying to buy the merch & get this?

[wintry juniper]

Still showing Euros (should be GBP)

[ionic pier]

Hey - that's because you ended up in the backlog

[misty rock]

fair

[slender lynx]

My payment status is still on pending. Am I on the waiting list?

[misty rock]

ill check back tomorrow I am in NO rush

[ionic pier]

Ah shoot, I know what happened.

[misty rock]

gonna watch sports tonight & play Erdtree

[hazy swift]

For a moment the page show me the prices in COP (my currency), but when i go to the pay window, it changes again to USD

[misty rock]

with my static group

[stark anchor]

i'm having this same issue from the US. logged out it shows USD as normal, then it switches to CHF when i log in

[misty rock]

Good luck all!

[crisp yacht]

Sooo.... How long until the backlog clears? should i go to sleep if i only have an hour left of my day?

[inland shale]

UK get dragged into EU regional for pricing?, wouldn't be the first time I've seen that happen

[stark anchor]

94 CHF is like $117, i don't want to pay that high a markup if i can avoid it
rather pay in local USD, dunno why it's not letting me

[south lion]

is it working now ?

i Still got nothing

[formal violet]

same, going to do something else, gl

[simple rover]

@ionic pier have you guys decided what you're going to do for all the people who didn't get their Marifold blooms before all the early people planted four each? I'm pretty sure I was one of the very first purchasers and I still haven't got my stuff.

[ionic pier]

Sorry I kinda went silent after saying that - I'm chatting with folks who did the change

[naive dust]

gl im going to sleep since its 2 am almost for me gn gl

[wintry juniper]

That's ok, I figured that!

[ionic pier]

Sorry, that's not a question for me. I believe Steve is over in #envoy-gathering right now though

[inland shale]

Right past midnight so going to sleep, night all, hopefully it'll be sorted come morning for me, Thank you for all the help Juice - hopefully for those still awake it gets sorted soon and you can get to enjoy all the perks

[rain relic]

trying to buy paragon pack but the page doesnt load properly

[thick lake]

I purchased the paragon pack the moment it went live and still havnt recieved anything and the account doesnt appear to have updated at all

my friends who just bought it recieved it

Not sure what i should do

[steep field]

Purchased in the first 5 minutes and still waiting

[south lion]

same

[rose dagger]

Same

[gilded charm]

Basically the keen beans (me included) who brought it as soon as they could got caught up in a glitch that they're currently working to resolve. Just reprocessing API responses and what not. Soon*TM

[crisp yacht]

i hope they'll fix it by tommorrow 😭

[brisk dirge]

so the new people that bought are good to go, but us that bought early are in limbo

they are in garden 25 atm

[torpid quarry]

I'm guessing stuff still no worky work

[torpid quarry]

Oh sick

[crisp yacht]

we did some miscalculations and now someone has to rebuild our BP

[torpid quarry]

I bought it within the first minute

maybe I should've just waited bruh

[slender lynx]

Is there a way we can refund and pay again, or just wait it out? My payment is still pending from what I can see from my bank app

[torpid quarry]

[rose panther]

Okay I was one of the Region issue people. The payment went through and the game registers with all the items. I did not get any codes though.

[brazen hazel]

we got banished to steves garden

[brisk dirge]

@torpid quarry ty i wanted to know also! but yes it was you that dropped it

[torpid quarry]

dropped what

im confucious

[brisk dirge]

lol sorry

[torpid quarry]

issok

[craggy smelt]

Any ETA on the missing items for the bunch who bought paragon on release?

[torpid quarry]

lol I'm just gonan guess tomorrow

[brisk dirge]

we in Limbo if you bought early

[torpid quarry]

I wanna refund the one on my credit card and just buy it again

[ionic pier]

No ETA at the moment, but I am trying to see if I can get one.

[torpid quarry]

no worries

lol

[ionic pier]

Sometimes better to keep fixing than it is stop to estimate how long it'll take

[crisp yacht]

https://tenor.com/view/warframe-limbo-warframe-limbo-limbo-prime-prime-gif-20418277

[torpid quarry]

Would be accurate

[craggy smelt]

Thanks Juice, hope you don't do much overtime today 🙁 We can wait.

[chrome marlin]

a limbo hat for us in limbo found would be so funny :p

[neat gale]

You're being very patient under a lot of pressure. Thank you.

[ionic pier]

I'm actually a west coaster. We're only just hitting my normal end time 🙂

[crisp yacht]

yeah give our doggo a limbo hat 🙏

or flower

[gilded charm]

The only totally fair and just thing to do would be to give all those affected excal prime 👀

[craggy smelt]

bruh

[crisp yacht]

nah

[ionic pier]

Can you try again? You may need to go into the buy button and login again for it to be correct.

[craggy smelt]

Excal is like bottom 3 for me lmao

[torpid quarry]

absolutely

just to have tbh, I wouldn't ever use him lol

[crisp yacht]

give us excal prime umbra prime 😭

[misty rock]

LOL

back on topic! Bonks you 2

[wintry juniper]

It is showing GBP now, thank you! Now I just need to wait for the backlog for my founder status to come through

[misty rock]

hooray

[ionic pier]

Glad to hear it!

[torpid quarry]

noice

[oak stream]

Bought Paragon, Placed a support ticket. Missing items and codes. I can provide ticket number if needed.

[stoic summit]

If I'm in US, bought Paragon, and haven't received any codes/items/shop access/etc, do I need to put a support ticket in, or is that just going to be handled via a script once the bottlenecks are sorted?

[lavish sonnet]

Pretty sure its all just tied up on a massive bottleneck from what I've been reading. I got one pack at launch didn't get it, but bought another later and it showed up right away

[rose dagger]

Just realized my email confirmation says United Kingdom when it should be US. I'm guessing that's part of the issue.

[torpid quarry]

^ maybe

[jade dew]

has there been any news on getting the founders? paid for it like 3 hours ago and still aint got anything

[brisk dirge]

@jade dew in the same boat

[stoic summit]

Based on what they're saying in forums and here (particularly in envoy-gathering), it's an ongoing thing, so not everyone is going to get a fix at the same time.

[hardy glen]

Ya I'm in the same boat

[jade dew]

ok thanks all. guess its time to hit the hey instead and wait

[fickle torrent]

any news yet? still waiting for my founders pack and all hubs are full with the flowers kinda sad

[torpid quarry]

sadly im still waiting too

[polar basin]

SAME :(

[torpid quarry]

kinda unfair

I would've had plenty of time to plant my flower

[desert loom]

they're gonna make it right

[fickle torrent]

same

[stoic summit]

#1442981071259045948 message

[desert loom]

i know it's rough but they're gonna make it right, i was frustrated too

[torpid quarry]

I see

[polar basin]

bought within 30 seconds of the site going live and probably one of the last people to receive :/

[spark ridge]

same here

[desert loom]

We're probably gonna be compensated for this happening in some way, Steve himself wants it

so like it's rough but it'll be worth it in the end, we'll still get taken care of

[torpid quarry]

Well that's good at least

[stoic summit]

If not, we can always look back at the friends we made along the way

[rose panther]

New merch store bug! Or ongoing, I've seen others with this issue.

• When are logged into the merch store with your warframe account, then click the link after purchasing founders, you are still staying logged in to your warframe account. With no access to the items!
• Clicking the 'check access here' button does nothing.
• You can log out of the store, then click the link again so that it logs you in with your soulframe account. You then immediately have access to the correct bundles.

[next aurora]

I purchase the founder pack, and when Im trying to sign in, i get this error

[ionic pier]

Hey folks! Just to keep y'all in the loop! We have a regional fix that we'll be announcing soon, and we continue to get through the backlog.

[slate gorge]

same

[desert loom]

exactly! it's frustrating but it's important to stay positive considering how good DE has been to people in the past

[ionic pier]

Hey Envoy! This is likely due to being in the backlog and having not received your purchased goodies yet.

[desert loom]

and how good they will continue to be

[ionic pier]

Once they come through, you should be able to access the game as expected.

As for the text showing up as a reference - we're on that one and will hopefully have it fixed soon.

[heady nexus]

❤️

[willow vigil]

when you get through the backlog will it pop up in game that we have recieved our items?

[rose panther]

sorry, did you see my new report for the merch store access not being granted bug?

[ionic pier]

once we're through the backlog, we'll make an announcement so everyone is aware. That way if anyone was missed, they can reach out to Support so we can rectify things for them as well.