#💬┃official-chat
1 messages · Page 25 of 1
is there the english guide where to start?
You could refer to https://docs.maplestoryn.io/msn-101/beginners-guide/get-started
also i try to get builder account, but it keep tell me that i need to create builder account and there is no place to apply
Hi, is anyone else having trouble logging in? Mine gets stuck on the "will start soon" logo.
Try to click on the API Access at the top
Welcome to the MSU Builder Hub Unleash your creativity. Expand the Universe.
Access Unavailable
API access requests are available to builder accounts only.
Alright, go https://msu.io/builder/api-docs?version=v1rc1, click on API Access Application and submit the form.
Welcome to the MSU Builder Hub Unleash your creativity. Expand the Universe.
same message
Might be loading, give it some time and see if the game starts
The truth is, it's been going on for a while now; I've been waiting for more than 15 minutes. I even restarted the system to see if it would fix it, but it's still the same
Let me check with the team
In this case, I would suggest reaching out directly to our Support Team here: https://support.msu.io/hc/en-us.
It won't let me submit a ticket. It appears as if the page is down
do you need any date from my account? or can you please mention me later when you got reply from Devs?
yo
any bishop > 30k int out there ?
@tiny depot I add you bro
how does the new absolab armor coupon system works?
like CRA coupon
how if i want a abso cape i gotta enter a raffle that i can lose?
all raffle 1 week.
you lose you got coupon back like CRA
and u can exchange back fragment so its ok just a bit long
i see, i guess is a bit better than what we had before
ye atleast u got the chance to compete with auto click bot :v who there 24/24
you mean our new mage gear staking system?
can bishop benediction break attack speed 8?
is there any auto collect? or i need to collect item one by one?
8 only
you'll get a quest that'll give you a pet, that'll collect the loot for you
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
Only way to break the 8 atkspd cap is green monster park potion
Which we don't have
delete chaos pierre ultra bugged boss no sense no fun
Hi thanks for your feedback. also, have you reported the bugged to the support?
@sly fernLogging in requires email verification, but my email can no longer be used
@atomic flintLogging in requires email verification, but my email can no longer be used
hello have you experience similar in the past?
I see so you cant still access the game since then? have you reported it via support by creating a temporary account using other email?
I reported the problem to customer service, but it was not resolved.@atomic flint
I can't use my email, which prevents me from logging into my game account. I need to delete the email and bind a new one. How should I proceed?
what did they say?
ive tagged the head mod, please wait for @Bell | Head Mod
no i mean via support https://support.msu.io/hc/en-us in here. try to create another account using another email then report your inquiry. atm, we havent recieved further guidance on that so kindly try to report it first via support link.
@atomic flintWhat type of submission is the question?
you can try under general inquiry
@atomic flintIn which category do I need to submit my question?
hello, you can try under general
someone tried to change game priority level in task manager? this wont workt in task manager so i tried to change it in regedit and it still launching with normal priority ( i set it for high obviously)
Yeah, it’s the windows update KB5086672
@atomic flintCouldn't find it. Can you take a screenshot for me?
Game no run O.o ?. Task freeze
from the link above, click submit a ticket in upper right corner
Kindly use english in the official chat.
hello try to submit a ticket under wallet account category
Been getting LD frequently -.- play half way and go afk for a moment the LD would activate -_-
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
check your CPU usage and RAM at the moment of running maplestory, did you update something before the problem started to happen ?
I closed the processes but the problem persisted, luckily it resolved itself out of nowhere after letting the process respond for about 1 hour, the first time something like this has happened to me.
If I hadn't spent 6 hours hanging in Mulung yesterday, I should have 12 hours today. Why do I only have 6 hours even though I've passed floor 45 in Mulung?
You need to go in at yesterday to collect the 6 hour
I have to wait a few seconds for the timer to count?
just need to enter and leave
is there a list of country region which cannot connect?
Afghanistan, Algeria, Austria, Bangladesh, Belgium, Bulgaria, China, Croatia, Crimea, Cuba, Cyprus, Czech Republic, Denmark, Donetsk, Dominican Republic, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Iran, Iraq, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Lugansk, Malta, Morocco, Netherlands, Nepal, North Korea, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Russia, Slovakia, Slovenia, South Korea, Spain, Sweden, Syria, Tunisia, United Arab Emirates, Ukraine, United Kingdom, United States, Vietnam
this is from when i checked in March, doubt it's changed
Thank you. That's so many countries 😂 and I really can't play with VPN cause I need to do kyc?
are you sure your disk is working fine ? sounds like a hardware problem for the thing that you mentioned
Curious if no KYC a better route?
KYC would be perfectly fine if people could access the game
but w/ this they're heavily relying on their SA/SEA playerbase to sustain it
I see. But region restrictions have its reason due to some legal consideration. Team is actively working out to expand region coverage.
hello can a mod please redirect me to the MapleStory N Operation Policy
<@&1252113191614414979>
how can I forgot my email address to verify account? I can't even submit a ticket because it's asking me to veify my email, i still have my wallet but I can't verify my email because I forgot what the full email was, please help
how i play this its showing not availble in my region
you can use an add-ons vpn in your browser for login to maplestory, you don't need to use vpn ingame
@nocturne sedgewhich one i use please suggest any working
i hear urban vpn is good
@nocturne sedge i see chat here saying that identity verfiy is nessesary so i need to verify myself to play it with identity or i can without identity
using nordvpn not free but good better secure
i see chat here saying that identity verfiy is nessesary so i need to verify myself to play it with identity or i can without identity
you will need kyc to play make sure to not buy kyc. since you will need to reKYC some time
Did anyone else not get their 6 hours saved for the Time Chamber? Mine didn't saved
@atomic flint I got a verification check where I had 60 seconds to click a moving image, but I got locked in the jail/penalty zone when there were still over 30 seconds left. Could you give me an explanation?
where can we raise some feedback about qol for some specific class ?
@quaint pythonit means i cant even star playing with vpn now
so they make this project global when its useless like other projects am i right
so just kyc and hold 10nxpc then play its easy
why i need to hold 10nxpc?
dev care about manipulate item / price in market or not
i just recently check i found out some account do this kind of activity
KYC is a must and never ever remove it
Currently we have reduced quite lot of bots alrd
For ppl who care about their privacy then don't play 😂
Opera browser have free vpn in itself (its working perfectly) and for free
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
Bug Report: Inconsistent Healing Interval for Mihile’s Skill “Self Recovery”
The skill description for “Self Recovery” states that it restores HP every 4 seconds. However, in actual gameplay, the recovery occurs roughly every 10 seconds instead of the stated interval.
I have a problem
Playing on two accounts and share items between them are bannable ( both accounts would be mine and only i using them) ?????????
measure to have a bit less bots 🙂
if i verify my account with card i still need to have that 10 nxpc?
what benefits it give( 10 nxpc )
hello 10 nxpc is not needed for new user. kindly refer in this post https://msu.io/maplestoryn/news/notices/3386312
Hi mod i have a problem 😵💫
Where can I find the nxpc contract address of hanesty network, my problem is Hanesty to CEX
I forgot to change the network to avax & then how to Return 
Hi mod i have a problem 😵💫
Hi sir i want to ask something what is the weapon of this pet's Beanyaki,Sun Wukong,Steward Seal
NXPC Contract (Avalanche C-Chain): 0x5E0E90E268BC247Cc850c789A0DB0d5c7621fb59
Hanesty chain not avax Read my problem Where can I find the nxpc contract address of hanesty network, my problem is Hanesty to CEX
I forgot to change the network to avax & then how to Return 
i gave you the ca?
@gloomy meadow if you already sent nxpc to the address, there is no way to retrieve it, sorry. I made the same mistake last year
Hanesty to cex how to return
Ask your CEX
😑
Gate io
Ask Gate.IO support
How to
Go to their website or app and search for Support
Oh I need hanesty token contract address
I gave it to you
He probably sent directly to the address he got from gate.io instead of warping first, if that is the case, the nxpc is lost
No you are lying that is avax c chain address not hanesty chain
Correct
I did the same thing last year, so I can 100% confirm that NXPC is gone
Please use https://msu.io/swapnwarp/warp
Try visiting the website and see if it asks you to add Henesys chain to Metamask

Also please check https://discord.com/channels/975999406941822996/1374672634268225586
nah @grim jacinth , if he didn't warp first and sent the nxpc from henesys to avast address he got from gate.io, then there is no way to reverse that transaction
Yeah thats why I sent him the warp guide from FAQ
I speak from experience, did the same thing last year
Nxpc contract address hanesty ox network.....?
I made some suggestions to the team in terms of clarity
Contact Address
NXPC on Avalanche C-Chain: 0x5E0E90E268BC247Cc850c789A0DB0d5c7621fb59
NXPC on BNB Chain: 0xf2b51CC1850fEd939658317a22d73d3482767591
Ok i will try bnb chain maybe hanesty chain i just need contract address hanesty chain adress to support gate
You will need to follow the proper Warp and Swap steps in order to send and receive your tokens
I'm always right, maybe I'm sleepy right now so I'm wrong
Then go get some rest
hello gm? i want to kyc but error network
The network you are currently
using has been flagged as a
security risk.
Please try again from a trusted
network.
Hi again can't find it what is the equipment on steward seal also the beanyaki
Looking for a Bishop to attempt Normal Lucid with a 6-person party.
hello, can you try using different isp?
steward seal star glass and Beanyaki Fork
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
I have a question. My niece recently started playing the game, but the lie detector is giving her trouble. She's a bit clumsy and has entered some answers incorrectly, for example, not checking the capitalization in the captcha. On top of that, she had the misfortune of the power going out yesterday when Glorietta's minigame appeared. Now she's been banned for a day. Is there any way to reduce the lie detector's penalties? She's literally about to tear her hair out 🤣
yeeeah niece , nice try cheater
your niece should start playing from 0 without any macro/programs
thats the solution
xD she isnt using any macro. With a lot of luck, he learned to use WhatsApp and watch TikTok videos 🤣🤣🤣
dang, even minting new characters will trigger LD?
hello, havent seen similar issue atm
i minted new character on fang world, it triggered the LD 😂 , it has 2mins timer and a 2 question
needs to answer both question correctly to successfully mint your new character
New feature to prevent bot minting
That LD is crazily hard tbh
Just like school essay
yeah, took me 2 tries
got confused with the questions
U can try mint char 😆
Mod should try everything tbh
Many new thing
Maps with 120 and 140 star force are game changer? i mean is it worth in terms of fast leveling? or difference is not that high? they are much better then non star force maps on high level?
Kinda
Not that much tho
The real mvp of starforce maps is kerning tower 80 sf maps
It's only worth going for if you just have your char at like 200k-300k power or something as well as the sf since the mobs are tankier
Legion level will give me big boost in like 5 k level if i want progress only with I/L characters?
5.5k is a big threshold when it comes to legion
so like 2/3 k
5k is nice since it opens more legion gris but 5.5k adds +5 char slots on the grid
You shouldn't use only a single class for legion
Unless you're artificially boosting it like i said then switching to normal multiple classes
i know but i only like I/L xd have lumi , aran , and anothers just for link skill
Yeah it's good to have at least 1 of every class but i guess you could
i am 150 lvl for now , after reaching 200 lvl i want create another characters and sel them and use money for boost my main, but should i use it for gear for my 200 , or better upgrade NFT Collection first and have stronger main and alts from it ?
Yeah better upgrade collection
Cause right now what's worth more is to do high tier weekly bosses
ok , maybe you know if i would have 2 accounts and share items between them ,/ trade for small amount of money , i KNOPW ofc you dont do it , but you think its bannable?
Unless you have like at least 3-5m cp you won't reach ascendant raffle
pretty sure multi account use is against tos but doesnt seem like its heavily enforced
also if you're pinching pennies, collection is more of a whale push and going wide with all lv 200s for legion is the budget play
When a new class comes out all the maps are filled with the new classes and a bishop for hs
You know that's not the neighbour helping out lol
Buying 29 lv 200 chars should come out more expensive than maxing collection i think
good to hear , i wonder about my plan for future , invest time on having multiple acc with characters that are able clear fast normal ROOT ABYSS etc , so i have better % chance for that items , or just concentrate on main/ or couple mains and in future do weekly bosses?
im talking about self grinding
yeah i really like leveling from 0
it would be amazing if we could drop exp coupons ( like year ago?>)
what character power i need for solo Chaos Zakum / ROOT Abyss bosses ++++----
as a I/L
other classes gives stats like crit rate/dmg and hp
you'll want to add classes that compliment your character's main stats to your legion board
zakum tech still works for leveling 90-140, but u can only clear it once
it gives 4.5 mil exp for a pretty fast fight
4.7 mil is nothing , but thanks for that tip , didnt know about that
ok i am 150 for now , i wil use that tip on lower level characters
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
where do i leave a suggestion to the maple team ?
i would like quest not be as long in the chat box as they are also the cinematics are unnecessary, where can i put that suggestion ?
26% crit rate legendary ability line is rare and god ?
Crit rate is not that good unfortunately
Can reach 100% easily with link skill, legion and collection
Only class that would need more than 100% is archers since they gain crit dmg from crit rate overflow with the vicious shot skill
Which is not in the game yet
why its not in game yet
Its one of the nodes not in the game yet
ohh i am clueless so thank you for fillin in
@shell cipher have you tried the new in-game staking system?
Wot
The cra/absolab raffles?
ye lmao
Hi guys why cant I redeem my cashback points in maple n gg?? It says 3rd thursday of the month and its 5th of the month already
Aren't there only 4 thursdays in a month?
Quetion, Once i done Swapping and warping the neso, To Swap NXPC to AVA i need top up a few Avax amount for the gas fee in order to do it? coz right now it shows me insuffienct to swap since i wanna sell my NXPC
To send nxpc from henesys chain to avax chain yes
Ohh so i would still need to top up abit in order to sell and cash out the neso then
Yeah just a bit, leave it and forget about it
Same for nxpc, always leave some for gas fees
This is from their rules "Points earned in a month unlock on the 3rd Thursday of the next month (e.g., October points unlock on November's 3rd Thursday)."
alrighty thank you
The 3rd thursday of this month is on the 16th
ow i see thanks, im not good english 🫶 
@atomic relic HI I add you friend~
Is the Slurpy Forest Depths the new botting spot?
Tysm ma friend <3
@sly fern Hi there, I'm switching all my stuff to a new wallet. And I got an error notification when link the new wallet with this discord account "This Discord account is already connected to MapleStory Universe." while I already unlinked the previous wallet
For this case, kindly reaching out directly to our Support Team here: https://support.msu.io/hc/en-us.
understand
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
@sly fern Hello, I just bought some nfts to get the collection level 9, but now I cannot buy any nfts in the marketplace with error message "Failure
An error occurred.
Please refresh and try again."
I just switched a new wallet and passed the KYC .. so wanna reach the level 12 again today
Would suggest to try clearing cache or changing browser
i did that, but still cannot purchase any NFTs
What is the name of Unchained Luminous weapon?
Likely due to web traffic, please try again later. If you still can't purchase after a long time, I would suggest reaching out directly to our Support Team here: https://support.msu.io/hc/en-us.
unchained shining rod
u need wait half hour later or smth ,it normally happen when u buy too many thing from mkp
this mini-Boss Tarantulus (165 lvl) have something to drop? or its like regular mob?
on Collosus map
its for quest and good exp at that level other than that nothing
I personally would keep it and roll another inner slot, since most of time you wont have enough if you starting out. Unless you class that doesn't need critical rate.
Or keep it until you are able to be 90% or higher
depend on class but mostly 1st line wont need critical
just reroll when have alot hn point lolz
Hello Maplers, Don't forget to check out #⚔️┃weekly-boss-party⌈βeta⌋ 
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
I think, if he has to ask this question means he doesn't have enough critical rate. Even with legion 5,500 and linkskill and collection level 11, I keep critical rate until its further geared before rerolling when i start new character.
Are you using a cold wallet? In my experience, only the ledger flex works
how much power i need to do e cygnus and other weeklys boss?
Solo or in a party?
Depends heavily on nodes
Could do easy cyg in a party of 6 with 50k cp
Maybe 30-40k depending on class if it has good defense like pala
Solo around 200k
Need a Bishop for Easy Lucid.
Cordair could do it maybe with 150k with 5th job nodes lv1
so i need to reach level 200 first to do it?
some of alt merchant ID try to pump price of abso coin/ stigma/ Fafnar coin
0x7DDf6762BBBC3374ee973AE09B641055c649eF86 <<<< this one of example
You can do it as soon as level 165 but lv 200 and 5th job is a big damage boost
should increase supply ^^
what item do you recommend to reach 150k?
what is cygnus set can u tell me, what is it?
The armor and weapon that drops from the cygnus boss
how to see the drops in boss? i can't see it anymore (sorry new)
Press F2 to open the reward dashboard
Is there someone with Legion level more then 2/3 k ? i am curious how much legion coins you got per day
At 4.5k i'm getting like 400/week
Leveling with gear on starforce maps is way faster
yeah im trying to get that , but its hard to get that money on lower levels , i dont likie invest real money
5x exp coupons from dungeon is max?
how much power to solo pink bean weekly (corsair 185)
Vouchers yeah
3 for the first run and 1 from run 2 and 3
Per day
i mean you're going to need starforce gear to level past 200
@atomic relic HI BRO I ADD YOU
Hi, I have a question: will you be implementing the modifications that Blaze Wizard has globally?
<@&1252113191614414979> Will the character of Kanna also be in the MapleStory N version?
@flint dune
We dont know yet, but can ask
pls 
🙏
dev will dump item price soon
so new player can play more and enchant more if price expensive make game die with no new player
@leaden hazel i dmed you a question lmk if u can respond
bring back chests with 2x exp coupons that drop from monsters near your level , that was nice
bruh
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
@quick schooner
I love MaplestoryUniverse
My email verification keeps saying "Please try again later" when I try to log in. How can I fix this? Please help! It's been two weeks and I still haven't succeeded.
hmmm could you try a different email provider?
in the past there was an issue with a certain email provider, so i think there might be safeguards for some of them
try alternatives like gmail, hotmail, yahoo
@coarse crag done thx
i have idea now top / buttom outfit for fafnir item are sepeculate and system cannot do their objectives properly because reseller why we not add rule about more penety to system meet more objective ? and the one who join raffle will be the one that want to use not the one that resell ?
Someone could kill the zakuum in chaos for me pls?
Hmm do you have any suggestions on how we could do that?
I have idea
we can lock its 14 day after win so atleast the char that do raffle is the char that intend to use that item
now fafnar /abso have 12-15k each but its only 300-400 in market only and after i reasech in deep item in market not rotate due to the price is higher than buyer price its make market stagflation
item not flow for user to use as intend
This is only 1 of 3 solution I send alredy
1 of idea is very interesting
Request #52122
This Topic is very interesting (Content Participation Prerequisite (Restoring Gear Progression)
My solution that send via CS make gear of all level have higher important rather than jump to lv 150 160 200 gear immedialty
Tysm
i thought you liked the new raffle system
my how the turn tables 🙃
u like it when you win it =)) i think he dont win any 🤣
i think new system is nice all bout chance now :v
its better but not all
I win ^^ but after look deeper i find weak point
sry for reseller
lol but my goal its make game better for real player and reduce reseller and trader profit
I guess u low than 5m cp
Its a big point to say
its nft so why not resell
I alredy send CS good Bye
almost sure some system change again not just raffle ^^ feel sry for trader/abuser/reseller , when they find loophole to get profit i find way to fix loophole that its. As i said before new player is more important for future of this project
gee who would've seen this coming?
i like how they just said the same issues that I mentioned Day 1 and act like they made some crazy breakthrough
just said but no logic no solution no action plan = zzzz
my "solution" was for them to ban the botters 8 months ago before this became a problem
but apparently this was easier for them
how u think its easy ?
ban bot = cost
design system to reduce abuser reward = low cost way
we ll see raffle reactor soon :V
i mean with that logic raffle reseller make them money from the trading
so there's no issue
100%
more than this will coming
well this s ok better than compete bot abuse click 24/24
i have no problem with new system
i mean even if you don't win the gear piece, you're refunded the tickets
if ppl are willing to wait they'll eventually get the gear...maybe
ye luck and wait some time price not likely crash soon
i mean the raffle is kinda just something you set aside and forget
it's basically in-game staking
whats real :v ?
how progression in maple is more attacktive
we can do more than this
Reason : Bad word usage
Is there a way to lock items? I mean, I have many pets and I only want to put specific pets into my wallet, but their order gets messed up every time I log into my character from my wallet.
There is no item lock feature atm
Okay, hopefully it will be released later.🥲
please recap Request #52122
i send to CS
hmm first time i get sent in jail because i was afk for wc and someone jsut passed by and lie detector'd me 🙁 People are just spamming lie detector on everything now lol
is it? i only spam on some suspect low lv area mage / lumi
i was in the erda rats map for daily quest 😄
i remember theres time lumi flood in 190 area i used up all 50 charge
and im F/P .. FP racism at its finest 😄
yeah coz it toxiccccccc =)) poison lolz
Sort by move time
Bottom left
@grim jacinth He never answered the question, @flint dune 
eh. got a weird message : being attacked right now. In the middle of my screen. Any idea what was that ?
nvm.. could not replicate it but i found that this appears sometimes if you are being attacked while having tabs open that prevent movement ( like chat tabs for events )
if you open your link skill window or anything big and keep it in the middle, it will happen again if you are in a map that have monster on it, pretty scary that message lol
yeah 😄 specially since i got my first jailtime today after 1 year 😄 ( some rando decided to lie detector me the moment i went to wc 😄 ... god forbid someone enables Fire Aura and step away for a moment 😄 )
when you go afk, just go zakum and come back to the map
You only can get lie detected when you are active in a grinding map, so if you were rlly afk you would'nt get lie detected.
fire aura is considered as "active"
since you are attacking nearby mobs. Same thing goes for Ifrit buff . Same goes for corsair summons as far as i know
why i got reverification required? i'm just resting my char in the training chamber, got disconnected and then got this message in the website
Mods, is it normal after how many months of playing its my first time getting prompted to KYC
wait, same issue as you @viscid frigate
Yeah, it's normal. It can happen due to system/security checks.
sonething wronged with MSU i got frequent KYC reverification.....is the server is fine or security system went out of control looks like a AWS outrage.......re-verfying my account in other case is fine to me no matter how many it pops out again...
hello, is something wrong with MSN? I also got a KYC re-verification
I was idling on Mu Lung Dojo, got disconnected, and then a sudden KYC re-verification popped out
hello i want login i klick connect at dhasboard and why sign no pop up can u help?
reload the page after the metamask has unlock then click connect again.
not working
no after klick connect will pop up login with email / metamask
the problem login no pop up
ic better wait for the CMs to check this thing up
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
I just AFK on dojo, after back from work it ask Re-KYC? is this normal?
after scan the QR, it is ask Face KYC.
is it normal?
I remember using ID when play in CBT
Hello dev, why isn't the connect pop-up showing up? I can't connect my wallet if it's like this. Please fix this problem, dev. Thank you.
try clear chache on the browser
Yeah, it's normal. It can happen due to system/security checks.
can't reverify, rt-60000?
unchained accesory would be nice
For KYC issue, it's best to write to our KYC provider, Argos, for assistance here: https://support.argosidentity.com/hc/en-us/requests/new?ticket_form_id=10221215094415&tf_10551291431823=Maple+Story+Universe&tf_description=Welcome+to+designated+customer+support+for+Maple+Story+Universe+users.+We+will+assist+you+if+you+need+any+support+on+your+user+verification.+Please+leave+us+a+detail+of+your+request
why suddenly i got re-verification? and tried 3 times still fail. got ban now. even i use my credit card still decline lol
already create ticket support, still no answer.
same issue here.
Whats that Blessed Ascendant , see a lot people gaining neso from that
change your internet use hotspot from phone to login i sucses use that
lol how? i've use all my chance and now get ban.
too late he'd failed 3 times and got banned
i smell rotten wired internet all around the world except mobile internet
even i verify using my debit card they still rejecting, this is weird system lol
It's from defeating guardian angel slime boss
Ascendant raffles are for slime and up
Looks like a lot of people are getting reverified today, including me. Honestly, it's the first time since the game launched.
wdym ?
Yeahh, forwarded this concern to the team 🙏
yeah it's also first time for me. at first i very confident because i don't do any wrong with maple, but now very mad because they reject me 3 times + 2 times with debit card.
eah, I really hope this is just a system error and won't happen again in the future. It'd be super scary if I had to reverify again and ended up failing three times.
I hope your issue will be resolved , contact MSU and Argos cs
i bet the security system is running in a problem triggering lots of ppl to go re-verfication.......fortunately mine is easy as butter doesnt take long as less than 10 secs
I’ve already done everything. Only Maple has responded to my message so far, and they told me to wait.
thanks
make sure to max your phone brightness. i only did 1 attempt and it's successful
if face verification failed, why debit/credit also got decline, it's same name as my id card i use to verify msu. that's what i want to know from them.
why i gott re-verification? i just only afk in training chamber LOL. its that illegal to using afk fiture? 🤣
oh no, too late. already got ban before try this haha
Reason : Bad word usage
are bots buying all the CRA tickets to enter the raffle, or did they give up and regular players have a chance to win?
like, for real, do i have to go buy in market or is it really possible to win the raffle?
how to fix it may account is bind to metamask only
same here is fast as butter that kyc-verifications is using the same method as OKX with flashing color.......btw what network you are using on that re-verfication....mine is DITO sim
pldt
are ther any re verif wave ? suddenly i got it XD
if it's a security glitch nor not....if it's not a glitch looks like it mandates to do re-verfification.....like roblox
Y-You play roblox?
ouch, i got re verif while i saw shade been playing nonstop in soulfoul erda with same pattern since this morning...XD
no i don't roblox but it's a big story+big news and it's spreads around social media
Alright
I play roblox and it's fine btw
i heard the new TOS to take effect on april 30.....e.g. necessary ID verifications
Yeah. I heard it too. But it's for something other, like... Monetization. Or commercial needs
you know dinamic pricing is rigged when no one click in the item and still price goes up
*falcon wing shoulder
what happen to my account why is that I was asked to re verify !!!!! mods please answer
@sly fern please answer
@sly fern
why is that it says no record exist when I verified it using my valid ID and face verification
same issue.
you got ban already ?
I stopped at 2nd verification
it wont accept my face
good, i continue and get banned now haha
why is this happening
banned forever?
yeah same issue, someone in here say use mobile data. it's works.
also my friends told me this too, they got pop up kyc 2 times fail, the last chance use mobile data and success.
yeah
trying sent ticket support because banning for no reason lol
wtef
phew, done the re verif 1st try, thanks god 😌
hhow ?
dunno just follow the step they give. XD
banning for no reason
haha
even i try verify use debit/credit card, they still declined.
if 1st try didnt succes then stop i think and make a ticket
yeah I did stop because u only get 3 tries
i make a ticket at 2nd try but after that i try again and fail hahahaa
my card is declined also
did you use ur wifi?
yeah i use wifi
did you get reply on your ticket?
got the answer like this.
Hello Mapler,
The details provided through the ticket have been confirmed. However, as additional time is required to verify the matter, this preliminary response is being provided in advance.
Once the review is completed, any further information that needs to be communicated will be shared through the submitted ticket.
did you send any picture or valid ID>?
i also create a ticket to argosidentity but still no reply
i sent a picture when 2 times try fail, without ID.
if they asking to sent ID, i give it, waiting next reply from them.
I stayed mu long afk then suddenly got dc and it happpens imagine being banned like this for no reason unacceptable
i afk at henessy
hoppefully I will get a reply soon too
just back from my shower
me too, i just afk chamber then got re verif XD
got surprised, re-kyc, fail and ban haha
why is that the moment I requested at argos the email got back is that saying
ARGOS Identity is a separate company from .
We do not have access to 's information or account status within , and therefore are unable to assist with any inquiries regarding such details.
ARGOS Identity supports technical issues that occur during the KYC process, as well as general inquiries aimed at ensuring a successful KYC submission.
Please note that any changes, removal, or reversal of already approved KYC information, as well as verification of your account details within 's service, are matters handled solely by .
same issue here
you failed 3 tims?
please check request 52155
hello,why i cant play the game from greece?
Excuse me sir, my account has been banned after failing re- KYC 3 times @sly fern
what happent? i got reverif
I was asked to do KYC while I was AFK at the dojo, but I couldn’t scan the barcode because it looked completely different from usual. Is there a solution?
make up sir
nvm
have you successfully verify it?
yes
are you using wifi?
does it says no record exist after scanning your face?
Yeah I use it but that’s not the reason in my case
just fail
I failed twice already im scared to try 3rd time might get banned
do it
haha
you done reverifying?
anyone know how much a 6m cp shad would go for
I cant even do it, always error se-50011/50010 or something. contactiong both msu and argos support did not help at all lol
🤣 This why I dont spend money and play as is. I cant imagine if someone spent 100k USD and get ban and no support to help. I have onchain activity for one my character for 6 months + now support come up with jibberish.. I tried the pet remove and etc and wait for updates friends say might fix it but nada.
I love Maplestory but haha the support is kinda worthless
i have still verification on level 2 , so not all people need reverificate?
not everyone
why is that its rejecting m,y face
perhaps try different lightning or room
Which is better to do, cooking vs ghost park
im at 2nd try already failed if will fail 3rd time I will get banned for nothing what is this
Please check with #🚨┃support/ticket
no response for how many hours alrady
if failed 3rd time is it lifetime banned?
thhis is unfair
i wish i could help
i had "start processing..." and then " you are ugly and drunk"
yes its lifetime banned or something like 9999 days bann of something wierd number and you wont get help to unban from what I read in discord
thhis is not right
My bad , i didnt have verification at all xd , but i go through without problems , besides jokes maybe bcs of skin colour im turbo white ( no racism) maybe you have to dark in room
I just hope doesnt happen to me one day so far no issue with lie detector or verify 🙏 . Even i didnt put any money in game account value i have now should be 5k+ USD over the year been playing
After I trasfered my main character to another wallet, I cannot teleport to Damien @grim jacinth
5k usd being f2p player , nice man , impressive
#🚨┃support/ticket please
theres other who did way better than me, like i said many times. IF you have tons of time, you own MS- i know many f2p with 10 mil+ CP now- 24/7 grinders
Example this event new ppl can be making startup funds by selling characters 2 mil+ each for level 140.. which doesnt take long to get too
👀
good to know there are people that earn much
i inquired about it but no response yet
yea, i grind every character finally paid off - and finally now able to boss solo lomien on 3 character now.
There's a skill that doesn't change with the Blaze Wizard, how do I report it?
My advice just dont play lumi - lumi players so bad for some reason.. when the class is good
which
Which one?
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
When I summon the fire fox, the Blazing Extinction ability doesn't change as the application says.
I'll be aware of the good news ;D
what is the expected time for response
we mods dont know
hoping to lift the ban I can send validation of ID face ID anythhing for it
can you atleast tell the support about it
we dont have direct contact with support team, hence we dont know
fox = down + skill
already check it different compare to lion. just used that yesterday to train blaze to 170
but the different is not in blazing extintion , different is in towering inferno
how long till you got response from support?
Yes, that's what's happening. It says the fox modifies 3 abilities, but it's only modifying 2.
The Blazing Extinction ability remains the same for the lion, and for the fox it is assumed that when it changes to fox it becomes a burst ability
ye maybe nopt update yet =))
in grandis indeed it is changed into another skill
Need the guide to get liberated kaiserium . (No buy in market)
I think it's a bug
Because the ability you use to summon the fox says it modifies that ability, so I assume it's a bug xd
in tooltip i dont see any change in blazing skill so maybe it just old version
maybe next update :v
Then they put the skill description in the wrong place.
It would be nice to wait for the next update, and hopefully they'll include the latest Blaze Wizard update; that would be really cool.
Server -Fang
Normal Lucid
Damage -BA 3min/2.5T
Looking For 1 More
2m = 7usd lol few money
you playing a game, if you really want money wouldnt be better to get a job?
that why i said its few money
u said 140 farm to sell
its a job lol if u farm to sell
But to me its good neso, for f2p for starting capital to upgrade
and 10CP not cheap as u say also 🙂
why not work then pay
this so funny, over the year of 24/7 grinding
then its work
who play 24/7 while game tell u 2 hr play = dont exceed diary life
?
you mean in your context- why you playing and not working?
i play 2-3 hr a day
some day play 15 min
🙂
becuz have job / money
who that play 24/7 is low class people
no job no money
that why they have to earn from game to live
🙂 i have job wife kids and still play ? and?
I don't get what you mean by this, their life let them do what they want to do. Not everyone is fortunate to be rich or grow into a rich family. But if they want to play f2p there is a way.
even i trade get money from earn form this game a lot lol
That is my only point level character sell and use it as starting investment.
so that why i look down reward hunter
the fact is 10mcp not that cheap
u need abso/fafnir gear overall
green wsd
to push to 10m CP. green both po/ bonus po
u need stat around 15-20K
that also need green on multi EQ
oh oh oh orb right
i have no comment. we not in same page, you either invest time or money. Nothing is free. You don't want to do either so its up to you. If other willing to put in time let them / if ppl want to use money let them. So what is your point?
u paid 500k> 1m each level
my point is u talke like ita cheap
but the fact is not
if you only want to put 15 mins than so be it?
i said and maybe you didnt read, people who grind 24/7 have achieve 10 mil cp. you talking about they should get a job?
u can put your time in every place
yes
again their time they use w/e how they want, just like you use w/e time you want.
to get more money than 10m cp( money )
you can clarify how much 10m CP cost 🙂
maybe around 600 usd ++ i not sure
i think its around 600-1500 usd = 10m char and 10m char cannot do hard lucid
when talk about roi its not worth
i even not sure 10m char can be in middle lucid party or not
i calculate evrything to money
And what is your point? I know some who spent over 50-100k USD - i dont think its worth it either? but its thier money. Why do you care?
I am jealous but at same time I wouldnt spend that kinda money.
u talk like easy to achieve 10m cp
every thing = money
neso = money
of course you wont be able to achieve 10 mil cp if you only playing 15 mins per day
thats on you
Thats also why I say those who have nothing but time will own MS
or if i play 10hr everyday then sell neso or use its to upgrade that call ( work)
I give, yes its work and very hard work. pay to little
while i get a lot form 10hr work why i have to get few money from 10hr game play
infact now if. want to play to earn for income its lower than base salary , and if invest the roi is around 6-12 month
not that fast
if market go up why not invest in coin and get easy money ( IF its up all thing go up( stock crypto game nft)
Like 1 hour after i create a ticket.
what they say? did they say you can lift the ban?
They not talking about ban, just ask me to waiting and my case is under review.
are you not perm ban?
Restriction Until
Permanently Banned
※ Restriction period is subject to change.
just try bro, you still have 1 chance left
haha
already did got banned
welcome my friend haha
can you see pm
ok
it'd be cool if we could get an actual honor exp event
is grinding maps even good neso/hr rn?
aren't like most of the half-decent exp maps still empty
gear gains after like 3-4 mil CP u can get from event cubes
doubt any non-whale is gonna cube absolab gear w/ nesos
perma ban hahaha
u get 100k-200k only maybe 250 on some user
Evan 2th job skill "Mana Burst II" feels weird , its slower or have higher global cooldown then 1th job skill "Mana Burst I" weird
i mean i cant combine it with "Teleport" that fast as i could combine with 1st job ksill
what is the reward of 100k mob event box?
What seems to be th3 matt3r mate? @lime light
30 k honor exp
thx bro better claim it on mules
I dont know why you work when you can just get ppl to work for you time is money. You can also get alot of money by hire workers to make you money. You also wasting your time.
yes that the way too
manage worker = working = Time
that why i play 15-2 hr only for relax ,if you play maple for life support is zzzz
u spent 1.5-2 h sending a support ticket over raffles
ur not fooling anyone lol
i happy to send ticket 🙂 and do report to get rid reward hunter
botter abuser
Reason : Bad word usage
i happy to use my skill/ exp to eliminate abuser / botter / reward hunter @river plank
Reason : Bad word usage
Hello dev, why can't I connect my wallet? I never do anything strange. I have already done KYC and only play on 1 account. Why?
guys im a new player is there a help channel i can use?
What's your issue?
its more that im a new NEW player and im looking for some tips and maybe someone to guide me though early game progression
Please contact Support for this
You can ask any questions you have here
Also be careful of impersonators on DMs
I can't press the connect wallet button, the pop-up doesn't appear. Previously, I was AFK and after I came back I was disconnected. After that, I can't connect my wallet.
kinda looking for people to hangout with and grind with maybe more from na thats why im looking for a guild
I can't login to Gmail & connect my wallet, why?
#1361218776078745671 might help and ask, I feel you on this, i havent found a real guild either. I have a bossing guild but no hangout guild.
Reason : Bad word usage
thats a let down tbh
Try bobastory I might try that guild one day when i am not so busy 😛
Just scroll down the guild that might fit you and go to their discord and see the environment fits you are not.
Most of time those people high cp and its kinda a let down, you feel left out so I feel you on this.
Try clearing cache and changing browsers, if it still doesn't work please contact Support
is the comunity just a bunch of elitist?
I already did it, and it still doesn't work.
not sure, back than i was noobie made me feel bad- even my current bossing guild is same thing.
big L
English only please
Why is this, Dev? There's nothing wrong, but I can't connect my wallet & log in to Gmail? I've been playing this game since it was first released.
There is not much we discord mods can do other than redirect you to support as I did up there
I did that too, and it didn't help at all. What's written there isn't very useful. I want to ask more questions, but I need to connect my wallet & log in with Gmail. But neither of those things are working. What should I do? Please let the devs know about this issue.
If you can't use your normal account to contact support, you can try creating another for the ticket
I don't want to do that. What if it's detected that I'm playing on more than one account? Isn't that not allowed? Why don't you just report it?
I can't really solve the issue as I'm only a moderator on discord, the best i can do is report your problem, but that doesn't mean it's going to be instantly resolved
Alright, hopefully the developers and the team see this problem. I don't know anything after this happened. I'm also confused.
mod can u help me with some solution, i try re kyc with 3 different device but its always told need access to my camera, i already try solution from web but its look like not work
Kyc should be doable on your phone
i already try it on 2 diffrent phone and its always told to access my camera
Kyc does need your camera to take a photo
That's how it works
I mean, why MSU website can't access my camera, even though I've tried other random websites and they can access my camera, but on the MSU website it always says that I have to access my camera.
Have you tried clearing cache or trying another browser?
yes i already clean it even i delete data not just a cache, and for other browser i try on crome and metamask and the other apps cant even login
Will forward your concern to the team, can you send a ticket on Support?
okay thanks
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
game is amazing but dialogues are so annoying and unfunny , i hope someday devs will understand that , its painful
Hello thanks for the feedback. do you have suggestion about it?
we should be able choose option " skip all dialogues"
story is good but not when you see it 10/15 times
and it takes to much time
Let them suffer like I did - keep as is pls, only change the new coming characters to skip 😛 . Especially cynus knight keep as is.
thanks. we'll take note of this.
just curious about his suggestion so we can take note of it for team reference 
To be serious, explorer class lets you skip dialogue if you done it once before. Cynus knight does not and its very long and tedious... especially when you create 5 of them and maybe decide to duplicate another. Just like any other if you done it once before should be able to skip the majority of portion like explorer class and see the summary.
Your suggestion is also noted 
Also, its pretty annoying now the requirement to mint the character, before it was level 30 now its level 65 and doing the requirements. Since it seems they have a handle on most of the bots, can they tone down the requirement to mint character to not be so tedious as well.
It's like that since launch lol
best place to farm from 180to200?
fes2
We can take note on this as well for team reference.
how long nesos laying on the floor?
Around 1 minute range
I mean when beta it was level 30 i remember they changed it since than. I was able to use my unchained at level 30.
Please fix the website that can't connect to wallet. I want to play. I haven't been able to play since yesterday afternoon because of this. 😭😭
Am I the only one who can't connect to the wallet?
is clearing browser cache doesnt resolve the issue?
Have you tried clearing your cache ? It might be bug overload.
No, using another browser also doesn't show the wallet pop up.
Already
This is a commons issue with especially metamask. The issue is mostly from wallet
what wallet do you use?
Trust and metamask.
Oke
Does hairstyle affected re-kyc?
I don't even remember when i do KYC that time my hair is long or short 😂
MSU can connect trust wallet?
only metamask supported. i was able to log in just fine atm using metamask.
I can't since yesterday afternoon. The pop up doesn't appear.
@atomic flint i had my reverification process today. and i had my picture taken and i am able to access the game now. why did it appeared? or is it just a thing it does to every now and then?
happened since yesturday afternoon......seems its mandatory
i see thats good. but all it took was a photo selfie. no id occured on mine. is that normal?
re-take verification is not hard.....and easy as laser
true . just was wondering why it didnt ask for id lol.
i might have missed something haha i dont wanna fail it just because i missed something
so safe to assume it just needed my selfie. after it took my selfie it showed authentication completed
try uninstall and reinstall metamask. then log in first to msu.io
i just get re- verification i got panicked after afk at mulung end immediately disconnected, but its ez its just need face scan only
seems to me i guess theyed crack-down accounts thats is solded KYC accounts
Yeah the team is probably doing their best to eliminate the larger bot farms who purchased KYC
okay got it. haha well nothing to worry about it i guess. i was just confused why it didnt needed my id.
oh that makes sense
If you own your own account - nothing to worry about tbh
since most likely they wont be the same face if it was sold
hello thanks for raising the concern. this happens as ongoing measures by the system. I know it might be a kind of a hassle but as long as you did it the right way, there's nothing to worry
yeah its okay i dont mind. i was just confused on the ID thing since it didnt require it. i was worried i missed a step or something
yeah "faces" can be sell at around 1usd looms.
well 1st time to re kyc and forget what i do when i kyc 1st time haha, my id card kinda blurry and at that time i retry 2-3 times, thats why i do worry when u can get banned at that 3 times failure
yeah i get it. but buyers can be blindsided if they cant get the same face haha
Thats understandable since usually KYC requires it
if you change your phone on a gcash account and password change on OKX...."they need" only your "face"
oh yeah gcash . it was useful . my last phone died on me. gcash just required kyc got access back immediately on new phone
still can't. pop up doesn't appear
yeah, and it wasnt a hassle at all. just took around 30secs or something
not even in MGS2 where ocelot says "show me your face" after ames cutscene
does the pop up in msu doest appear but appearing say you open opensea?
yes. pop up doesn't appear only when i try to connect msu
I have failed verification 3 times, how do I prove that I am not a bot? I have id card
My hair used to be short and now it's long.
@night osprey but having a valid ID card is a good sign you can resolve it. Usually this issue isn’t about you being a bot but about how the system is reading your submission?
have you tries using other browser or isp if issue still the same? if still not working kindly try to report it via support here https://support.msu.io/hc/en-us try logging in using email
For KYC issue, it's best to write to our KYC provider, Argos, for assistance here: https://support.argosidentity.com/hc/en-us/requests/new?ticket_form_id=10221215094415&tf_10551291431823=Maple+Story+Universe&tf_description=Welcome+to+designated+customer+support+for+Maple+Story+Universe+users.+We+will+assist+you+if+you+need+any+support+on+your+user+verification.+Please+leave+us+a+detail+of+your+request
Will I be flagged if I login my account with my laptop during the moon and PC at night
Since both shows 2 different IP address
just open your account one at a time
no you will not get suspicious....i have 3 PCs day-alternation...even after re-KYC and then you change PC nor ISP is nothing to do with you
sir, I want to complain about the problem of getting banned after failing 3 times re-kyc. where i summit ticket
I can now log back in. Thanks for your guidance, bro ☺
Hello for KYC issue, it's best to write to our KYC provider, Argos, for assistance here: https://support.argosidentity.com/hc/en-us/requests/new?ticket_form_id=10221215094415&tf_10551291431823=Maple+Story+Universe&tf_description=Welcome+to+designated+customer+support+for+Maple+Story+Universe+users.+We+will+assist+you+if+you+need+any+support+on+your+user+verification.+Please+leave+us+a+detail+of+your+request
Glad it works out from your end 
Yeah I have valid id card
someone hit level 250 and there's 0 discord announcements
is it you?
Follow Kitty's suggestion: #💬┃official-chat message
we have same issue got banned last night
mod how if we insert a visa card when re kyc i have same data on my visa and my id card, since i dont know why my device cant access camera.
does that mean ban can be lifted if proven we own the account got banned when failed 3 times
sorry since KYC is handle by argos, they can assist you further on your inquiry.
is there any way you know how to resolve this issue? aside from submitting ticket?
Hello yes that's possible but you need to reach out to argos support.
sorry it will be best to reach out to argos support first.
how ?
I tried but after the ticket submitted i got this
ARGOS Identity is a separate company from .
We do not have access to 's information or account status within , and therefore are unable to assist with any inquiries regarding such details.
ARGOS Identity supports technical issues that occur during the KYC process, as well as general inquiries aimed at ensuring a successful KYC submission.
Please note that any changes, removal, or reversal of already approved KYC information, as well as verification of your account details within 's service, are matters handled solely by .
What is . ?
But I assume they mean nexpace
maybe what mod mean is apply ticket to argos
yeah that I did and got that email the moment ticket is submitted
In that case, if Argos is saying they can't deal with your issue, create a new account and write to #🚨┃support/ticket instead
We will clarify the process in the meantime
By right, KYC related matters are handled by Argos
can support msu help with this issue? it seems that argos is not
got banned for nothing
not accepting verification failed 3 times even though I am the owner for nearly a year now
Once KYC is approved, the management authority over that data belongs to your service provider, not ARGOS. For re-verification, information updates, or deletion, please contact your service provider's customer support directly.
so it literally says argos support cant help with it
hmm got re-kyc again, now sure if its a good thing or bad
nothing to worry, just try to kyc again
I mean I know but does it help solve the bot issue this way? we hope to see numbers
hello, you might try aswell to create a ticket here under kyc https://support.msu.io/hc/en-us
If you’ve failed verification 3 times, the issue is usually not whether you have ID but how it’s being verified.
@cloud wadi when you have opened a support ticket, please give us the ticket ID
mod What proof can we bring that it is our account when we fail verification 3 times?
when we are open ticket
Hmm ask support directly what proof they will consider?
Will also ask on our end
Tbh this face scan need to be always on everytime login
Just as we suggested back in the past
ah yes, let's have them perpetually store personal biometric data and just hope that there's no data breach in the future
is my face change ?? my kyc rejected 🤣
better to be every day without verification limit not 3 times like re kyc cause i feel verification is so suck in this game
me too i got 3 times rejected then i got ban
Glad to see bot failed rekyc
Many real players who aren’t bots also got banned.
Hi, if I exhausted my 5 hours and then do dojo and got a belt upgrade, will I get the full amount of stay again
Many are lying
dont celebrate just yet....they would/could buy their faces for roughly 1usd
Hello, it's been three days. How long will it take for my problem to be resolved?
For the case, try to create another account using another email then report your inquiry via support https://support.msu.io/hc/en-us. Atm, we haven't received further guidance on that so kindly try to report it first via support link.
this is the ticket ID Request #52164
@coarse crag
which its the better caracter for neso farming?
what happen, what is this suspicious identity lmao did i got ban
You mean did you got banned?
i'm still playing yesterday and now i can't open my account
MSU detected suspicious identity verification, what did i do
and failed face verification
please check my ticket id 52172 @atomic flint
I have an idea and was wondering if I should submit a ticket to the dev team. I’d love to see a Peer-to-Peer (P2P) NFT/Character rental feature on the marketplace in the future.
This would allow players with lower-tier characters to access better gear and challenge bosses. The system could support hourly or daily rental options based on the user's needs. Additionally, rented items should be marked with a 'Rented' status, making them non-tradable on the market until they are returned to the original owner.
hello, you might try aswell to create a ticket here under kyc https://support.msu.io/hc/en-us
Hello thanks for the suggestion. Rental system is something already suggestion before too. We'll take note of this for team reference.
Glad to hear that! It's great to know the team is already considering this. Looking forward to seeing it in future updates. Thanks, mod!
like rented system in global?
please check my ticket id 52186 @atomic flint
hello, once you submit a ticket. team will review you case. kindly be patient for a while 
try washing your face / removing make up before reKYC 😂
I'm not sure, I've only played MapleStory N. Is it similar to what they have in Global? That would be interesting to know!
Hi Mod, I’m wondering if on the same computer I can play both Maple N and Global Maple. Of course, I won’t be playing both at the same time!
I’m not wearing any makeup at all; my face is even the same as it was a year ago🤣
Yes, you can.
Hi Mod,
Is it possible to manually send ID and faceauth data to maplestory?
because every faceauth always fails
Hi, there is no manual verification atm. It's best to write to our KYC provider, Argos, for assistance here: https://support.argosidentity.com/hc/en-us/requests/new?ticket_form_id=10221215094415&tf_10551291431823=Maple+Story+Universe&tf_description=Welcome+to+designated+customer+support+for+Maple+Story+Universe+users.+We+will+assist+you+if+you+need+any+support+on+your+user+verification.+Please+leave+us+a+detail+of+your+request
Take s shower
I've been restricted, and the affected account has already passed KYC verification. Now, I'm being asked to verify my face again, but it keeps failing.
I'd like to try manual ID card verification and a photo. Is that acceptable?
If you're already restricted, then you will need to open a support ticket at https://support.msu.io/hc/en-us under kyc.
ok i will try to ask there if it can be sent manually
thanks
I've already contacted them to get the invoice; they told me to contact Metamask.
The problem is that I can't log in to my account or make transactions because I can't log in to my email. WBE3 is one of those platforms where you can log in as long as you have a wallet.
Can I have your support ticket number
Wait me a moment
#52193 please answer my ticket
why Re-Verification Required?
#51903
Hello, are you watching?
Forwarded to the team
In what form will the team reply to me?
If you’re concern, you could follow up team in your current ticket
Is there any way I can transfer the funds directly?
the verification did not accept my face and now i got banned?
Only NXPC could be transferred directly
opening this chat just to see all of us are getting the re-verification issue😂
what happened? Re-Verification Required
The MSU Account linked to your wallet address has been detected
with suspicious identity verification activity and requires re-verification.
Service access will be suspended until re-verification is completed.
Why I got hit by this? my account got hackjed?
If you're already restricted, then you will need to open a support ticket at https://support.msu.io/hc/en-us under kyc.
Reason : Bad word usage
How long will they reply, i cant believe it i did kyc already and now the face verification failed and i got banned lol
@sly fern what if some group of people open private group and manipulate item in market such as coin for exchange fafnir / abso / arcane ?
isnt its contrast with project goal ? , ofocuse other item also , becuz its corporatate of player not do by solo player so its hard to detect
this monopoly market make player reduce , market stagflation , and also reduce demand on enchantment system due to player quit!
We are open if you have any suggestions to team
Hello Mod, I would like to ask what should be done if a re-KYC is required but the person who originally completed the KYC has passed away. Is it possible to proceed using a new KYC?
Lol why so many peeps having hard time re kyc? Just done it earlier got moustache and beard this time but still got accepted 🤣
I alredy send ticket can u receck plz
52155 and 52122
Thank in advance sir
Hello Mod, could you please respond to my question?
Kindly only use your own kyc
Will this re-KYC be conducted regularly, or is it just a one-time process?
No specifically info regarding this yet
HI BOR I ADD YOU @tawny nova
Finally I can play this game again. F*k this re-verification thing. It declined my card with the same name on it... why it ask it in the first place when it knows I didnt use my card for verification.
The camera was the fastest way to verify.. it wasted my time on card verification
@sly fernI haven't received an email containing a verification code. How can I resolve this issue?
Try looking in the spam/junk to see if it's there
I tried many methods
@sly fernI went through all my emails, but I still haven't received it.
I'm really frustrated because I can't log into the game.@sly fern
Will forward this issue to the team
@sly fernHow long will it take?
Now I need to verify my identity when filling out a work order.
Unfortunately, I can't guaranteed the time it takes. Will update you if I get any updates
Will I be unable to log in to the game during this period?
You will need the verification code to login your account right? And you can't received the code now
So I think you also can't log into the game
@sly fern Hey Wayne, how do I transfer neso to other poeple if I signed up through gmail?
For this, kindly reaching out directly to our Support Team here: https://support.msu.io/hc/en-us for clarification.
Is there a solution to my problem?@sly fern
Not yet, you are welcome to create another account using another email then report your inquiry via support https://support.msu.io/hc/en-us if you're concern.
the is already launching?
The what?\
oh XD i just realized,
was asking about "the game is already launching?"
its been a while since the last time i visit here
you can dig up the person or if you cremated the body then i don't have an idea on how.
Yes, you can download the game at https://msu.io/maplestoryn/main
now the character only be traded on the market not transferred directly?
Character always only available to sales, not transfer
ok
Re-kyc is good. They should do this more often so that botters will pay for a re-kyc subscription to whom ever kyc their using for their accounts 😂
New accounts can create burning character?
Burning event has already ended
@signal granite use this link
Oh i wish we have a face authentic everytime login
Let's make those kyc buyer suffering 😂
🏷️ [March 26 Patch Note](#1486190214614356059 message)
- [Pilot Irvin's Air Wing](#1476146210808266772 message)
- [🆕 NESO DROPS](#1486233989739188314 message)
- [🆕 Ascendant Tier Raffle Season 3](#1486234228525109278 message)
- [🆕 Ember Event](#1486234302784995419 message)
- [🆕 [Hasty Boost] Path of So Gong](#1486234406610796675 message)
- [🆕 Dr. Kim’s Dungeon Simulation](#1486234505479192596 message)
- [🆕 Storm Growth Weekend](#1486234673888755763 message)
- [🆕 Hasty Hunting Event](#1486234722693546026 message)
please check my submit ticket Request #52220
KYC always failed and got banned permanent i am not using plastic in my face
anyone got resolved this kyc failed face auth 3x?
Hi, I have a problem that came up after the weekly reset. I used to be able to play my Lumi by assigning Reflection to the Ctrl key and Light Speed to the AltGr key, so I could hold down the AltGr key and perform the attack animation indefinitely. After the reset, this option doesn’t work for me anymore, and I have to press the key constantly to use the spell. Was there a change to this? It’s worth noting that on my wife’s other PC, she plays her Lumi normally without this problem.
For this issue, kindly reaching out directly to our Support Team here: https://support.msu.io/hc/en-us.
can i give up on raffle reward somehow?
when a raffle appear with the letter saying "claim pending" you can't give up, any raffle that's in raffle entry will not bother you for unlink or anything
oh so i must wait 2 days ok ;/
i forgot about that i used raffle style for 2x exp coupon xd
there should be an option that allows us take exp but no reward from field raffles like inferno wolf etc
Burning events are pretty common on gms
We'll probably have another on the mid year big update
Hello everyone, i have a issue, i try to add friends in Maple but he dont recived friend request, any info about that?
Maybe different server 🤔
whati s this verification thing
If you have issues with KYC please open #🚨┃support/ticket
what if they try to add you?
is this gg maple now?
I'm hoping I get to have a chance to do re verification like the others
same, no see request
i try to send request to 2 diferents friends and noting
i can send party but friends request nope
yggdrasil energy pushing 200k just from this one update
guess everyone wants to stake now lol
someome buy my shads 🙁
Probably just people pumping
wait and see
before go to under 100k lol
its call last pump before zzzz go to hell
😔
i alredy send solution to dev team but geological problem cannot pause
so even fix cannot help with our geo politics ploblem coming