Paid Subscription but No Access to ChatGPT Plus

[modern aurora]

Even GPT-3.5 knows what the issue is and how to fix it:

There could be a few different reasons why this is happening, but one common issue is that the webhook notifications from Stripe might not be reaching your application or might be getting lost somewhere along the way.

Webhooks are notifications that Stripe sends to your application whenever there is an event related to a customer's subscription or payment, such as a payment failure or a successful charge. Your application should be listening for these notifications and updating the customer's status in your system accordingly.

If your application is not receiving the webhook notifications from Stripe, then it may not be updating the customer's status in your system, even though Stripe has processed the payment. This can result in the customer's account showing as unpaid, even though they have actually paid.

To troubleshoot this issue, you should start by checking your webhook settings in the Stripe dashboard to make sure they are configured correctly. You should also check your server logs to see if there are any errors or issues with receiving the webhook notifications.

If you are still unable to identify the issue, you may need to reach out to Stripe's support team for assistance. They can help you troubleshoot the issue and ensure that your application is properly configured to receive webhook notifications.

[bleak forge]

Did you try this?

[modern aurora]

They need to, its on their end.

[modern aurora]

I've been messaging them since last Thursday. Email and website support. Nobody responds. The fix is easy, all they need to do is sync data with Stripe.

[willow sedge]

Question: if I have been triple charged you guys think a script sending an email every 10 minutesuntil fixed would make a difference? Or is that childish?

[digital folio]

No difference. I still didnt write a mail and wait for updates here. 3 payments -> 0 subscriptions (on that account). and today something very strange. I paid on another account and they declined my card. another account has been paid without any problems without any issues with same card 1 day before (100% not a limit problem)

[obsidian tapir]

to wich email?

[hearty robin]

I'm having the same problem.

[hearty cloud]

You'll probably get your email flagged in a way or another

[bleak forge]

is there any one solve this issue?

[zealous hound]

were all just other people here having other issues

[bleak forge]

I mean is there anyone among you who can solve this problem?

[zealous hound]

sadly its a problem they (openai) have to fix

[modern aurora]

Might be worth contacting stripe to see if they can retrigger the webhook?

[bleak forge]

I know but I don't think anyone has solved the problem, and there hasn't been an official announcement about it.

[zealous hound]

that I know of, nobody has an actual way to reach them lol

[bleak forge]

I complained to OpenAI about ChatGPT, and now it gives me different responses when I mention this problem.

Previously, it was providing information about the possible reasons for the problem and what I should do.

Now, when I ask it, it's giving me nonsensical responses like 'big company' and so on

[modern aurora]

I've contacted Stripe to see if they can retrigger the webhook, they should get back to me within 24 hours. I'll let you know what they say. Probably not possible, but worth a try.

[grave lance]

You may get back your money in full if you dispute with your card's bank issuer. I just did.

[lavish stone]

As for me, I never had this problem. Still okay on my end. I am rechecking my account time to time and still no prob or issue, from Philippines here

[light summit]

@grave lance It depends on the bank policy. Some banks charge for the dispute, etc. So always a good idea to look stuff up beforehand, and likewise it is not a decision to be taken lightly.

[grave lance]

mine just 100% the same.

[odd roost]

Just filed my dispute with the bank lets gooo

[grave lance]

well said but still we have our rights towards our own money. dont we? Well I must agree that banks may have their "tricky" advices in order not letting the dispute happened. But I was in this kinda situation like so many times both as a buyer n a merchant. You have to know that even the transaction has passed 180 days, you still has big chance of winning your money back.

[grave lance]

Stripe is just another sh*tty payment gateway with super WORST support. But yet keep us posted. Cheers.

[light summit]

Yeah, I mean I am not saying "don't do it", but rather "think before you do it", because many people get really upset when you do it. Resolving it directly with OpenAI is better than doing it through the bank, but that is difficult if they aren't responding, so the fault is kind of with them honestly. Still, many corporations do get upset when you do it, and can refuse to do business with you if you do it.

[grave lance]

yeah, I perfectly understand what u r trying to let us all know. If there was a t least an annoucement or their support just perfectly could handle the situation by simply give at least a response, im pretty sure it will be a different story would happened.

[jade ether]

OpenAI is charged $15 per dispute, regardless of whether or not they win. It'd be way cheaper for them to handle support properly, but I guess that's on them

you can pay a high schooler $15/hr to avoid a lot more than one chargeback per hour

they're getting too cozy with Microsoft's payouts it seems

[grave lance]

Couldnt agree more than this mate! 👏

[light summit]

"In this situation, I would recommend continuing to reach out to OpenAI's customer support team and expressing your concerns. You can try contacting them through multiple channels, such as email, phone, or social media, to increase the chances of getting a response.

If you still don't receive a satisfactory response, you may want to consider reaching out to your payment provider or seeking legal advice to explore your options for resolving the issue."

Chat GPT still gives reasonable responses to me. I mean this response is pretty solid. And when you say that it is pretty unreasonable that we need to keep hassling them over several different medias in the hopes of getting a response, then the AI concurs with me. Though it is a bit tamer nowadays than it was a few days ago, but that could just be the luck of the draw or just my imagination.

Naturally, I am not aware of any phone number, but even so.

@jade ether And then OpenAI might just say "Yeah, we understand. Naturally, have your money back and best of luck in the future. We will decline any future business dealings with you". And that is a risk you take when you do a chargeback. I am not sure if OpenAI will go this route at this time, but that is a risk you always take with chargebacks. They can blacklist you

[grave lance]

Trust me, I did. I wouldnt be here expressing my little guts if I ever got something to try to get them responded.

[light summit]

I know. OpenAI should have responded by now. This is unacceptable, that much is certain.

[grave lance]

There will always be a way to get yourself out of the blacklisting. The same thing like your facebook account got suspended, you always able to create a new one (few magic steps needed sometimes). 🙂

[jade ether]

Given their infrastructure right now, I wouldn't count on them handling chargebacks like that just due to the lack of bookkeeping and a general ability to do that lol. Many people have reported filing chargebacks and haven't had anything special happen

I've spoken with ChatGPT a lot about the situation and am entirely confident that it would make a better executive than the people they've got currently

[light summit]

@grave lance Well, if a company blacklists you for chargebacks, then they can be quite pesky about it. Not aware of OpenAI's policy about chargebacks, but it isn't uncommon for companies to blacklist individuals who chargeback. But sure, you could get a new credit card and a new phone number I guess, but even so they might find out and just boot your but again

[jade ether]

imo when you're filing a chargeback, you shouldn't really consider doing more business with the company because getting to that point requires that they've essentially scammed you and won't correct it

[light summit]

@jade ether Agreed. It is one of few situations where I would consider a chargeback, because it is burning bridges.

[grave lance]

Thats the point @light summit Trust me even if you still in need of doing business with them, it will always be a way to do it without getting tracked.

[dawn valve]

kinda hard when they dont respond to you for weeks

the only way to get them is by spamming them

they dont care beacuse it doesn't affect them until it does they wont care

[jade ether]

It still isn't very logical. They'd save money avoiding the chargebacks rather than tanking them. But then we circle back to the Microsoft bailouts

I guess they think that as long as Microsoft is invested, they're invulnerable

[dawn valve]

yeah i cant get a charge back tho so idk what to do

i called my bank they told me its not considered fraud

[jade ether]

some banks do that and it's really annoying; best thing you can do in that situation is switch banks and hope OpenAI refunds you willingly

[dawn valve]

bro thats some bull they wont i messaged them 2 weeks ago no response

[jade ether]

there are a few banks with this twisted mindset that it's only fraud if OpenAI mugged you and took your card

you might be able to contact Stripe and see if they can help but that might be a reach

[dawn valve]

idk why Microsoft is lazy just use a normal account system there severs should be that hard if they are separated from gpt the bot its self

[jade ether]

there are also some sales and legal emails, including in their ToS, that you could try emailing that I've heard some folks having success with

if you're loud enough they'll refund you to get you to shut up

they aren't technically a Microsoft subsidiary so they don't have access to their systems

[dawn valve]

if the future of ai cant run a simple account system im scared

[dawn valve]

bro thats too much work

im just done with openai

[jade ether]

can't blame you :p

[dawn valve]

its been weeks im burned out i just wish a mod would contact me and fix it

but no thats too hard i already tried that weeks ago in Discord but nothing i sent 3 emails too

[dull shale]

same, I paid on March 31st, but I still don't have access to plus.

[dawn valve]

or maybe they just are whos knows

as long as they fix and i dont get charged for this month i dont care

[dawn valve]

wait i found the legal email your talking about do you just ask for a refund or say some legal crap or spam them idk

[cyan vessel]

breaching hundred of thousand TOS contracts is not a temporary service deficiency lil bro.

[jade ether]

Just explain your situation and hope for the best

[cyan vessel]

big bro removing his messages like it will mater after 1 hour💀

c'mon noone does

venture capital

[tiny laurel]

ok so it a common thing to pay and not get the subscription ?

[dawn valve]

yeah its been for some time

[dawn valve]

and some time, if you call the banks they don't refund you and the support is too small to help that the situation a lot of people at the moment are in

pin this problem has been solved by discord user to get staff to do some

[pulsar stream]

sad... weeks passed still no access to plus. I even paid twice because I thought the first payment didn't go through properly geez......

[dawn valve]

yeah dont fall for the trap of paying twice it just puts more in the pockets of microsoft

[green raptor]

I have sent email openai. there is no response and the problem still exists.

[viral berry]

bruh i have a paid subscription and i think im going through this same issue

been had it since the 15th of march

[stable mason]

For some of you it will take time

[tepid creek]

there's a sign that at least they recognize that many people having billing issues. but i still don't like the way they handle the issue. They should make an official announcement.

https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing

well, it turned out that they made a very silent announcement by adding a section at FAQ....

[brisk basin]

something positive atleast.

[viral berry]

hmmm

[vivid pendant]

added some information

[lusty jay]

finally

[dawn valve]

thank god

open ai listens

I sent a message seems good

[knotty saffron]

Guess my 7 day vacation is over eh?

They should give us higher GPT 4 msg limit

[vital olive]

i haven't pay but my plus subscription continues🧐

anyone got the same problem？

[meager bronze]

yep, 5 days with same issue

I did a chargeback, just got refunded

and I did a new account

all good now

you want something done right? you gotta do it yourself 🥲

the issue on my end was that I used a single use credit card option (from Revolut), and auto renew failed. Manual renew took my money but didn't renew account status.

for the new account, I use a real credit card that can be used to auto-renew

good luck everyone!

[unique meadow]

The company must think highly of payments issues

Which will make impact on the user’s experience

I paid for your service still waiting for any official help

[amber mesa]

Its an ongoing issue, submit your ticket

[hearty cloud]

https://help.openai.com/en/collections/3943089-billing

[proven cargo]

class action lawsuit for defrauding this many people out of their money

it's not just google accts

[hollow aurora]

My access to ChatGPT Plus resumed yesterday, but fall back to free version again... Anyone ran into similar situation?

[unborn pecan]

Yes me too

[proven cargo]

yes me, not working again

[cloud mist]

Same, yesterday Plus was back, and now the free version is back. But at least there's a new button for issues with payments.

[thick raptor]

At least they're acknowledging it now

[twilit kindle]

Got free version back, at least they opened chat on their help section

[hearty cloud]

Their new help center looks like it's on diet 🤣

[dawn valve]

bro they gave you a sign they know about it and there fixing it email them they probably wont care unless you email them which it seems response times increased

[unique meadow]

I don’t know why, there are always robots reply to me, without human being

User’s experience does matter

[hearty cloud]

well they don't have thousands of support agents also

[unique meadow]

Why not hire more support agents 😂

Maybe we need more support agents in the ai world

[unique meadow]

Thank you for the advice

They replied

[dusty seal]

Did you manage to solve it ?

[swift helm]

My issue was solved, but suddenly inaccessible again

[quick vector]

i have same problem, yesterday my problem was solved.
But today - here we go again)

[swift helm]

Maybe it is better for them to make a code for bill with chatgpt

[coarse pivot]

I'm happier.

It's nice that they're working on it.

[cyan forge]

Problem didn't solved. But I got access denied. Never happened before, am I blocked from chatgpt?

[vivid pendant]

Try VPN

[cloud cobalt]

I’m glad to know this wasn’t me , the big must be serious

Only *

[austere geyser]

@haughty shard

[cyan forge]

I tried to report billing issue in the bottom right chat entrance, but it get me login again and again says Oops!
We ran into an issue while authenticating you. If this issue persists, please contact us through our help center at help.openai.com. Anyone know what to do?

[austere geyser]

@haughty shard

[obsidian steeple]

I have been demoted once again, and I no longer have the Plus membership.

Furthermore, I have nothing left to claim as they had promised to refund my money.

😓

There doesn't seem to be an option to update the plan or anything, so it looks like it's goodbye ChatGPT4 for now.

It appears that they finally responded to the message I left on the help page.

I'm hopeful that this issue will be resolved soon, but for the time being, I have nothing left to claim.

[brittle hill]

had the same problem

[marble finch]

+1

[modern aurora]

Stripe got back to me, they can't do anything. I was hoping they could retrigger the webhook, was worth a try.

[hidden acorn]

@marble finchdidi you passed the 25/3h message limits?

[coarse pivot]

so has anyone had a permanent resolution? I've known some had temporary fixes.

[modern aurora]

If any other site was taking money from people and not providing access to the product they were paying for, stripe would ban them. I guess that's what happens when you have $30 billion market cap. You can do whatever you want with no consequence. I've worked with VCs in the past, having 30 billion market cap with no support is a joke and embarrassing.

[coarse pivot]

tbh tho, I was very mad, but they're actually trying to resolve it now

and have acknowledged it, thats all I wanted, was proper acknowledgement that it happened.

[modern aurora]

Good. I've been trying for a week, many support requests, email and discord messages. All I want is somebody to acknowledge the problem. It's not hard, just send out an email to your users.

[hushed coral]

There is now official info about this issue

[coarse pivot]

yea thats what i was talking bout

[hearty cloud]

Still isn't informative imo

[lusty jay]

guys, anyone heard about people using chatgpt 4? because we didnt use till now!

what's is the chatgpt4? because i paid 40 dolar but didn'T reach? anyone else has? :/

[hearty cloud]

There's nothing called ChatGPT 4 😄

[keen verge]

That's a little bit of relief. At least the issue is acknowledged.

[hidden acorn]

one week to only admit there is a problem...

[marble finch]

Yes

[sullen cargo]

At least its progress, even if its not as fast as some of us would like. I just did the steps and submitted my email and attached the invoice. The bot now reports they will reply to the associated email address

[vivid pendant]

Make a wish!!))

[thick fjord]

Too many peoples

[nimble zephyr]

They didn’t respond at all to me via chat, email or LinkedIn

[obsidian tapir]

😂😂😂😂

A day in Venus (243 earth days )

[proven cargo]

I have been waiting for 35 days since the first email I sent them

[nocturne fossil]

If you used a credit card — open a dispute. Sooner the better, no response to customers = no negative impact on openai and their business. No response to financial institutions = business loss. You also get the added benefit of flagging the merchant and hopefully avoiding future recurring charges.

[near roost]

Just hit one week with this problem, and one week without a response.

On the up side, mt approval to test google bard just came through.. I'm OUTTA HERE

by*

Even if it's slight less good for now. Customer service is where you will ALWAYS lose my custom.

[obsidian steeple]

I am disappointed in Open AI for their disregard towards users.

They have a great product, but it seems they do not prioritize addressing users' concerns.

I had a moment of hope when my ChatGPT Plus membership was reactivated and I received a message from the bank, but now I find myself without either the Plus or the refunded money due to a 10-day waiting period.

I am considering other options for my work, and it's important to remember that we relied on our own abilities before ChatGPT.

I am stepping back from this experience and waiting for the bank to return my money.

It's been a frustrating and disappointing experience, especially as I had defended Open AI in the past.

They played with my trust, and I hope they improve their practices.

[near roost]

After one week, this has left me salty. I now do not trust them as a company. There were going to be the ONLY AI solution I used, but I am now also leveraging GoogleBard.

[obsidian steeple]

Same

@dusty seal I am disappointed in Open AI for their disregard towards users.

They have a great product, but it seems they do not prioritize addressing users' concerns.

I had a moment of hope when my ChatGPT Plus membership was reactivated and I received a message from the bank, but now I find myself without either the Plus or the refunded money due to a 10-day waiting period.

I am considering other options for my work, and it's important to remember that we relied on our own abilities before ChatGPT.

I am stepping back from this experience and waiting for the bank to return my money.

It's been a frustrating and disappointing experience, especially as I had defended Open AI in the past.

They played with my trust, and I hope they improve their practices.

[dusty seal]

there is now a dedicated section for billing issues in https://help.openai.com and a new system to help you communicate issues about it in the live chat section there, you have made a difference

[amber fractal]

You're fired! -- signed: <Your Manager> 😛

[modern aurora]

Agree but Bard is trash tho, would rather use GPT-3.5 ...

[merry bison]

upvote this reddit - reddit.com/r/OpenAI/comments/12ccdz8/my_plus_subscription_disappeared_even_though_it/

[vivid pendant]

rather Bing..

[hearty cloud]

Bing is a very situational tool, it cannot replace GPT-3/4 models

[hidden acorn]

the payment page is down, maybe they are fixing it now

[hearty cloud]

It's giving mixed results to different people. Some people receive this error, some people cannot click the "Upgrade plan" at all since it's greyed out, and I'm not sure if anyone has access to the checkout page right now

[honest gazelle]

GRATE NEWS
https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing

[summer bridge]

We are aware of this issue and are working to ensure all affected accounts are restored to the correct state.

[honest gazelle]

@light summit Today i'm happy that they really make a change from yesterday.
Now we have:

• Block to by new plans
• New FAQ Areas just for billing
• New "I need help with a billing issue" on chat GPT interface.

As a developer, a can tell that they act quickly on this. even they still don't solve the problem itself. the communication issue is finally solved!! ❤️

[obsidian tapir]

Yes, communication is key. As a developer myself, I know that fixing bugs can be difficult and arduous. The important thing is to always be clear and honest with the clients, first by assisting them so they don't feel abandoned, and by giving realistic deadlines. It's great that OpenAI has listened to us. I hope everything goes excellently in the future.

[cyan forge]

Help: can’t log in to chat to report my billing issue.

[coarse pivot]

xd

[digital folio]

What do you suggest write them one message for all affected accounts or for every account separately?

[hybrid oasis]

@coarse pivot hello 🙂

[desert veldt]

There is already a “Billing” topic at their help website. Already sent a message

[acoustic knoll]

I am writing to inform you that my subscription with your service began on March 1st and I renewed it on April 2nd. However, I have been experiencing technical issues since the day of renewal. The service was off for a day, then it was back briefly yesterday, only to experience the same issue again today. I have only been able to use the service for one day since my renewal. Please urgently look into this matter and resolve the issue as soon as possible.

Thank you for your attention to this matter.

And I mentioned my account email.

That's what I've sent them

[digital folio]

Thanks but I have many accounts and 8-10 or so of them are affected by this issue. So writing them 8-10 mails or just one with all accounts? Btw is it against their policy to use that many accounts as I do?^^ I think not, because I am anyway paying .. right?

[acoustic knoll]

I think you're fine, even if you use the free verison.

[hollow condor]

My Plus subscrption is back with 2x times GPT4 😅

[acoustic knoll]

give us back our GPT4!

They're a mess at OpenAI!

[wraith goblet]

i have the same problem

[nocturne fossil]

The help topic for billing suggests I go to my account but I don’t have that option. Does anyone have the direct url for that please?

[nocturne fossil]

Just checked, I only have “I need help with a billing issue” dang

[nocturne fossil]

Could you share the link underneath that please? Not yours specifically, just up to the .com

[fair briar]

is it true that the word limit in ChatGBT 4 has been raised from 3,000 words to 25,000 words? Because I have the problem with GBT 3 that it stops in the middle

[tame saffron]

Just here to let you know that after about 6 days of no Plus showing, the problem has just been fixed for me. Not that it helps anyone else, but it is at least a proof point that they're onto it

Lets hope others get resolved asap too

[light summit]

@nocturne fossil It is through the chat bot at https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing for example.

So bottom right:

Then you go to the messages part. Send them a message, and you can pick "Unable to access ChatGPT Plus"

Basically here

[misty ledge]

the support chat had "usually respond in 1 day" before, now is "usually respond in 1 week"

[dusty seal]

Wow.. my account back to plus 🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿

🙏🏿

Back

[craggy veldt]

not mine

How did you get it back?

[misty ledge]

Did you made something in particular to restore, or just opened a ticket and waited?
Thanks !

[steep geyser]

😮

mine's not

[craggy veldt]

I wrote to them on the little chat, do the same. They will respond in a week it said

[steep geyser]

i did that

sent 10 messages on first day

no response

[nocturne fossil]

Thank you!

[steep geyser]

wow, they did react somehow

did you get any extra time on your subscription?

or just you can access it

[dusty seal]

I did not nothing special

😄

[nimble zephyr]

Bruh come on share one 😂

[dusty seal]

I went the chat and open a request.

And waited for 3 days LOL

[misty ledge]

thanks buddy, I did the same couple days ago, hopefully is back soon

[hybrid oasis]

imagine paying and not having access 2023 bruh

imagineeee

[cloud cobalt]

Lol now we are surprised to be on something we paid for , how bad has this gotten 😭 hopefully this isn’t the new norm

[fair briar]

is it true that the word limit in ChatGBT 4 has been raised from 3,000 words to 25,000 words?

[dusty seal]

How long did you have to wait for getting the Bard invite?

[dense meadow]

gpt4's token limit got increased from 3k to 25k but im not sure how directly that transfers into the chatgpt usecase (but i will say that chatgpt with gpt4 selected can give much longer responses to a prompt)

just got mine back after afew days, atleast they seem to be making progress

[near roost]

Google Bard has access to the general internet, and it can see.

[eternal tangle]

My plus is back

But GPT-4 is limited

[sudden helm]

what did you do to make it back?

[eternal tangle]

I don't know why, just clean the cache and logged back in, and now GPT-4 is available for use.

[sudden helm]

what cache?

[misty ledge]

Clean the cache at Chrome

[swift helm]

my ChatGPT somehow not working. Even free version is not working

[dusty seal]

I attempted to pay three times

[hearty cloud]

Anyone getting "Your card was declined. Please try a different card." on new accounts?

[dusty seal]

Charged 3 times and still no access

[dusty seal]

YES

I don't get try a different card, but just card declined

[hearty cloud]

I created a virtual credit card with only $21 in it to try

I don't want to use my main card linked to my main account 😭

[eternal tangle]

@sudden helm Yes, clean the browser cache.

[dusty seal]

Even Apple Pay doesn't work by the way

[hearty cloud]

Recently, or always?

[dusty seal]

I tried buying it through Apple Pay recently, like today.

Prior to this I used a debit card

[velvet tusk]

Mine got fixed! Y’all are crazy, this is new and I don’t think it’s sketch.

[vivid pendant]

Works for me after a week of waiting. I sent a Billing/Other - twice.

[dusty seal]

Still stuck with the same issue

[sour nebula]

This morning, after clearing my browser cache, I logged back in and saw that my PLUS privileges had been restored!But there is no compensation!

[sudden helm]

i have cleared my browser cache,but it doesn't work

[cloud cobalt]

Just stressed and tired

[lusty jay]

mine is back

guys, i think they're repairing, mine is back

after 5 days

[neat crest]

They've added a billing section to the support page with an actual chat prompt for support, if you're still encountering issues or want to prolong your subscription by the amount of days you didn't have access, write them there

[dusty seal]

New payments cannot be processed though

[steel mason]

I've been waiting for 3 days. I was hopeful that when they closed Plus plan sales, I guess they were fixing the already sold ones. But today I saw that they reopened the sale. I still didn't get access to the plus plan. A decent service. I wish I'd come and check it out on discord before I bought it. 20 dollars in Turkey is quite a large amount of money.

[hollow aurora]

Still stuck +1

[hearty cloud]

I've tried 4 different cards, they're all declined

[near roost]

There is nothing to do but wait for them to fix it or call the authorities to get your $40 back and never use ChatGPT again. They have begrudgingly posted an FAQ to say that they are fixing it. After this I will do what I can with any model I can, but I definitely do not trust them any longer.

[hearty cloud]

I never had Plus before

[scarlet grove]

Hi All,
I have the same issue. There is no fix yet?

I bought the subscription for chat gpt plus and It was paid by my credit card but after a few days I see that my subscription is gone and I can't access to gpt-4. It seems https://chat.openai.com/chat doesn't send cookies so I can't use gpt-4 and other abilities.
In one browser that it was worked I copied all the cookies and paste in another browser and it worked but after a few days, all of them gone and I couldn't access to Chat gpt plus anymore.

[spice birch]

I got my subscription back today the 6th, paid on 29th march, so it seems to be fixed for now

[tepid creek]

Mine fixed but they did not extend the subscription dates. I think they should compensate for the period that we could not use Plus....

[spice birch]

It depends if it was was overdue or not, mine was overdue for 5 days before they cut my access, but yeah they should compensate those days

Not entirely sure if that's the reason, I think many here had overdue subscriptions

[pearl charm]

You can't have this attitude, instead of fixing the current awkward issue they instead add survey 🤯

Improve GPT by talking to each other on discord, maybe we will take some time to take a look, but most probably not

😅

[spice marten]

Unfortunately, the problem is back again this morning. I can't understand why it's happening. It worked yesterday and on Tuesday after a long and fruitless struggle on Monday, but today it's off again!

[wild quail]

same here back to free......

are they even gonna compensate for the days that we are on free membership, wdyt?

[dusty seal]

My issue has been partially resolved, as I was charged for the Sub Plus twice (on March 30th and 31st), but I haven't yet received a refund or an extension on my renewal. Nonetheless, I am now able to access GPT-4 through my account.

Last night, I took the following steps:

1. After logging into my problematic account, I clicked "I need help with a billing issue." This will direct you to the following website: https://help.openai.com/en/collections/3943089-billing
2. Next, I clicked on the chatbot and selected "Billing" > "Unable to access ChatGPT Plus."
3. Finally, I provided additional information in detail using the following structure/template:

My email is associated with the account: [EMAIL].

# 1st Payment:
- Date: [DATE_1]
- Invoice Number: [INVOICE_NUM_1]
- Additional information: [INFO_1]
- Access to the Invoice Payment: [LINK_1]

# 2nd Payment:
- Date: [DATE_2]
- Invoice Number: [INVOICE_NUM_2]
- Additional Information: [INFO_2]
- Access to the Invoice Payment: [LINK_2]"

[oak ginkgo]

my problem is dfixes

[gloomy pendant]

Paid on 30th March, my problem is also fixed. Although I still don't have a refund for double charge

[cursive imp]

also having this issue 🙃

[dusty seal]

Please visit https://help.openai.com and use the chat bot in the bottom left corner to register your issue 🙂

[coarse pivot]

still waiting for them to fix mine

hopefully soon

[blissful forge]

after 5 days??

same issue..

[coarse pivot]

just make sure you send a support live chat

mine says itll take within a week to hear back

which is fine, but im sure theyll fix it

[dusty seal]

It is really annoying though given that they roll out such a world wide service and still haven't secured a good support for the currently active users. Its like they are just trying to get as many subscriptions as possible.

[hidden acorn]

i lost my plus around the 28th, and got double billed
I did nothing but to wait
today they gave me back my plus
no email no msg no nothing

the double billed issue still there,

[coarse pivot]

lucky, i haven't got mine back

@dusty seal

I got some news

was timedout for 5 minutes. I pressed "Upgrade to Plus" button, stripe opened, I went back to the site, and I had plus. I didnt rebuy.

I think they added a "check if paid" for when people press it.

and it automatically fixed my plus acc

if anyone else still has this issue, try that, dont pay, but let stripe open, then go back.

finally I can go ask gpt4 about neural networks.

[finite marlin]

hmm just tried that didnt work 4 me

[cloud cobalt]

Nope didnt work

Seems like luck at this point

[woeful dew]

Doesn't work

[coarse pivot]

yeah I also tried clicking ImproveChatGPT

i guess luck :/

[woeful dew]

Did you get any emails after you initially purchased GPT plus?

[coarse pivot]

yea ofc

emails + its in my openai settings

everything but the front-end chatgpt

ive had it for 6 days now

well i think 7

but glad its sorted for me

[woeful dew]

Yeah, I didn't get any emails, from GPT, stripe, nothing

[coarse pivot]

weird

[woeful dew]

openAi*

[dusty seal]

have you been to the https://help.openai.com/ and use the chat bot in the bottom left corner to register your issue?

[woeful dew]

Yeah bro, look at this

for 5 days

no response, nothing

[dusty seal]

ok, please ensure you are logged in and just use the paid for Plus but have nor received it option, looking at that list you have selected a few different options, that may be confusing things

[woeful dew]

Haha, you're funny

Someone has to look at it

for it to be confusing

But seriously, the option for billing and all that didn't exist until yesterday so

I didn't know what to do really

[finite marlin]

im not seeing the "paid for Plus but have nor received it" option

[dusty seal]

Yes, it's a new feature, and quite a few people are using it, not every account problem is identical, so some issues may take longer than others, so long as you select the relevant new option it will get looked at by someone, it may take a day or two

[finite marlin]

oh ok cool ye i did that 1

[coarse pivot]

i am so happy to have access again, the difference between IQ from 3.5 and 4 is huge.

[unborn pecan]

So disappointed , i still haven’t got my service back

[silent gyro]

I got access today. Filed the unable to access chatgpt plus and the issue was resolved the next day

[coarse pivot]

did you open a chat support thing within the last 24 hours?

[thick raptor]

Just got access to Plus right now. Hopefully I can keep it...

[coarse pivot]

yea hopefully, me too, within the last hour

[dusty seal]

How long did it take for you to regain access to Plus?

I am still waiting for a reply or any support

[unborn pecan]

Yes, i did , many times. .. no reply at all

[hybrid oasis]

Just stressed and tired

also there's no compensation? what a joke

fraud?

maybe.

even chatgpt3.5 that doesn't have a brain said:
...However, based on general ethical and business principles, a company that provides paid access to a service or product but withholds access for a week after payment and does not compensate for the delay may be perceived as deceptive or unethical. Customers expect to receive what they paid for in a timely manner, and any delay or inconvenience should be compensated appropriately. If you have experienced such a situation, you may want to contact the company's customer service to inquire about their policies and seek a resolution.

[pearl charm]

indeed...

[rapid loom]

Finally fixed for me for some reason

[hybrid oasis]

@rapid loom compensated?

[hollow aurora]

didn't work 4 me +1 🥲

[prisma ruin]

I haven't heard back from them, but my access to Plus disappeared on 3/29 and came back out of nowhere last night. Not sure if it was a coincidence that it was almost exactly a week.

So far it's still there

[acoustic knoll]

I got the access back two days ago, for just a day, then it went back to the free ChatGPT

[hollow aurora]

My Plus access came back the day before yesterday, but vanished AGAIN yesterday...

[acoustic knoll]

Exactly what happened with me

[prisma ruin]

Yeah, that's why I haven't updated my ticket yet, I'm sort of expecting it to be temporary

[acoustic knoll]

They take so long to fix their technical issues. When there is an outage of service or an issue like the one we're having, they always take at least one day, and in our case, it's been one week or more. As a technical lead, I can't help but feel that this reflects poorly on their technical team's competency.

It seems like the team is juggling more things than their size allows. They either need to stop branching out or hire more developers.

[cyan forge]

May be Chatgpt are out of their control lol

[prisma ruin]

They've been negotiating with it because it just really doesn't want to talk to these ones in particular

[hybrid oasis]

@fair swan, will users be compensated? People paid long ago and still no access to GPT Plus.

Maybe fix a final statement message on this channel

[rapid loom]

Nope, i havent gotten my 40 usd back yet (i got tripple charged fpr this bug)

[dusky path]

I paid for the plus version on April 1st, didn't have access for 3 days, then on the 4th I had access for the whole day but on the 5th until now, no access. Really disappointed

[dusty seal]

The OpenAI gave me 1 month free ChatGPT Plus.

After Disorder

[cloud mist]

Did they refund you?

[proven cargo]

me neither

[dusty seal]

Is this happening only with user who are authenticating with Google or Microsoft or even those who have signed up using email-password?
Mine issue is still not resolved even after reaching out to support team, so I might create a new account if this issue is not showing up for the normal login method.

[split relic]

Same issue

[dusky path]

are you guys all able to access plus now? I still have the same problem.

[near roost]

About to log in. SUPER depressing when you log in and see that BASIC free version GPT!

Got mine back after 6 days. I think it was a psyops because the time out as kinda made me less reliant on it.

[south delta]

I'm still experiencing this issue after clearing the cache/using my phone. Ongoing since March 14th :/

[cold peak]

I just tried to upgrade my account on openai platform to get new apiKeys that would work, because my free credit api keys got expired. I paid with my card on their website I got charged $5 but I got the message that my card was declined by the bank. I still see the Setup payment method I even tried to login to openai platform from an incognito window as well but it still shows same "Setup payment method"

Any one else faced the issue?

[sly kindle]

I received this message today:

`Few of our users had similar complaints earlier concerning this issue mate and there has been a hault due to the payment method .

This is due to over 3m+ users who are using the server . You would have to make a validation procedure in order to have access fully .`

[river tide]

When will they fix this

[nimble night]

Same issue

[acoustic knoll]

I had to create a new ChatGPT Plus account. I need it for work and they are so slow in handling this issue...

[nimble zephyr]

I have access finally took them 6 days after my initial message but only 2 days after I submitted it through their billing option. 🤞🏼 scared though that it’ll be gone again, hopefully not

[proven cargo]

NEW: I don't think they are trying to fix this in the backend. I just realized I got a refund from ChatGPT yesterday instead of getting access to Plus. No email from them, I noticed by chance. So I guess I should make a new account or something but TBH this is a crappy solution. I didn't want the money back, I wanted the thing to work

[proven cargo]

on top of that seeing that new accounts on Plus are paused I won't be able to get access at all...

[acoustic knoll]

they're handing the sitiuation very poorly

[acoustic knoll]

they're not paused, I just created a new account

[proven cargo]

Ill try, I saw people earlier saying that could not get a new sub. fingers crossed. thanks!!

[acoustic knoll]

I think that was the case yesterday and the day before. But I was able to create a new account, just an hour ago, and it's working fine

[vital elk]

Are you able to click "manage subscription" even after the refund?

[proven cargo]

yes and it's still marked as paid but I can't really do anything there. It doesn't say my subscription is inactive or anything, but I def don't have access.
I was able to start a new subscription with a different account which funny enough just stopped working about a month ago out of nowhere got stuck in login loop. but now it worked fine and I got Plus on that one now.

[proven cargo]

oh by the way, I had to switch to a different browser to make it all work. when Chat first came out, most of the time I could not get it to even login in Chrome but worked in firefox. weird, I am sure it's something about my chrome but I did it now and it was all smooth on firefox

[burnt arch]

Hi.I'm from Romania. The first two times, I tried with Revolut and Curve, but both were declined. The third time, I logged out of Brave/Chrome, opened Microsoft Edge, and used another card from ING/NN. I entered the exact address (with commas) as it appears in my bank account app, and it worked. So, it took three attempts in one day.

[light summit]

Great, got access to GPT Plus now, woohoo. Glad to see that they are working on fixing it.

[near roost]

They weaned us off it. I bet we are ALL heavy users.

[near roost]

It's frustrating, but the only thing to do is sit and wait for them to fix.

[civic rapids]

Y’all get the email?

[obsidian tapir]

Naa In still stuck on free and I am the OP

[civic rapids]

Did you double charge yourself? Maybe this email is limited to that segment

[prisma ruin]

Just got the same email myself. So far my access is still back after yesterday evening

[light summit]

@obsidian tapir Did you follow the instructions about reporting the issue to the bot?

If not, you might want to take a look, since I think that is where they get an up to date list for the people with the bug to work from, and only later they may go through emails etc. Not sure what process they have but it would make sense that they have some sort of turn order system

Anyway, good night people and hope you also get access to Plus soon. And that OpenAI compensate us with a weeks worth of credit, but a week is only like $5 so not going to be salty about it if they don't. A little bit salty, but not too much

[dawn valve]

fair but like ... my money bro

[prisma ruin]

They refunded both of my payments, meaning April retroactively becomes a free month.

[dawn valve]

damn im wanting on a response

[light summit]

I agree. They should. At least the time that we didn't get the service we paid for. That is the bare minimum. But it is not a huge matter for me personally. More the principle of it.

[dawn valve]

probably some in house secrets could mean low staff

[dawn valve]

i just want a refund so i can buy it again

[light summit]

Under EU law I think you may be entitled to a refund, if you live in the EU. But look up your local laws and rights. OpenAI has to respect the laws of the countries wherein they operate.

[obsidian tapir]

Yes

[hollow aurora]

stuck +1

[blissful forge]

scammers. see my earlier conversations.

[burnt arch]

Prompt with chatGPT-4. I've put the wrong comma ("upgrade, plus") but anyway ....i think it's a good answer.

I think the answer is as humane as possible. The obvious problem is at the end of the list :))

[surreal falcon]

Yup! If only OpenAI would hurry up and fix the issue; or at least properly acknowledge it, not just some bland, buried help article.

[burnt arch]

Yah, but I think we all have to acknowledge that is a very, very big demand. It's not that we cannot access anything (we still have the free version, and you can still do some good work with that). We have to forgive them and be patient...

[digital folio]

My subscription is also back but no refund for the 2 extra payments

[dusty seal]

It is the 6th day now and haven't received any reply from support even after sending OpenAI the mail , raising a issue token on the bot after selecting the billing option. Whats annoying is that they are treating subscription service just as a service they are giving out for free and so the support you give to free plan user.

[pearl charm]

exactly I have written them many times, and they behave like don't know what's going on right now on the GPT platform 😢

[thick raptor]

They did it

[unborn pecan]

Tired of waiting

[sudden helm]

I haven't seen any email.😮‍💨

[sudden helm]

So do I. I am very disappointed at OpenAI.

[jade ether]

🥳 progress! Hopefully they can finish this asap 👍

[hearty cloud]

The fact that it knew you meant GPT and not GTP is astounding 😻

[hollow aurora]

+1

[hollow aurora]

+1

[burnt arch]

Don't want to sound as excuse but...dyslexia

[dusty seal]

I received an automated email response from OpenAI, and my issue has been resolved as they provided me with a Plus subscription until May 4th.

I recommend that you all take the same steps as mentioned earlier.

More Info: https://help.openai.com/en/articles/7240215-chatgpt-plus-update-duplicate-charges-faq

[obsidian tapir]

Yes, I followed the steps as soon as they were available and in addition to that, I reported my problem over a week ago and still haven't received a solution or response. It's good that it has worked for some people, hopefully it will be resolved soon for everyone.

[dusty seal]

Last week, I reported the issue, but I did not receive a response. Therefore, I reported it again two days ago, following the steps I mentioned earlier. As a result, I gained access to Plus within a few hours.

[surreal falcon]

I'm in the same boat. Its really frustrating that some people sre getting this resolved so quickly while others its going on more than a week.

[obsidian tapir]

I did two days ago too, nothing fo me

[granite latch]

I got that same exact email. But the problem still persists. I've responded the email, and got an immediate response asking for a SS. i sent them the shot and I'm still waiting for a reply.

[granite latch]

Just got access

[hybrid sundial]

Same issue. Second time it's happened.

[hearty cloud]

Are cards still getting declined?

[unborn escarp]

Yes

[hearty cloud]

Did they previously work for you?

[unborn escarp]

Yeah, and now no payment method is being accept. Even if I make a new account.

[hearty cloud]

Interesting, anyone else having the card declined issue?

[twilit kindle]

1 week still have the issue

[thin yacht]

2 weeks..

[wild quail]

still no gpt+

[broken sierra]

Same issue here. It's fixed some days ago but happened again

And it show Paid success in subscribe manage board

[wild quail]

I have the exact same issue as you

[hollow aurora]

Exact same issue and no any replies from OpenAI support team (either help center bot or e-mail) in the past 1 week... Supper disappointed 🥲

[dusky path]

same issue

[acoustic knoll]

Same issue

no emails too

[dusty seal]

Over a week now and no reply whatsoever

[burnt arch]

Hi guys. I've tried the plus version, and for what I need, it just isn't worth the money. Yes, it's more advanced, but the Plus version has its limits. Yesterday, I had to switch to version 3 because they told me that I'd reached the limit. Yes, I push it a little bit (I admit it), but unless you have heavy (and I mean heavy heavy) work to do with the AI or a business or something, from my experience and for what I need, the free version is more than okay.

[obsidian tapir]

@I disagree, even for tasks with the same complexity, the difference in the quality of the responses is very high. I use it for heavy tasks. The key is to optimize your prompts so that they fit within the character limit. If you do this, the character limit per time is not a problem at all.

[hearty cloud]

Not having unlimited messages doesn't mean you cannot utilize other methods for your work. You're just being lazy.

[burnt arch]

I don't understand the lazy part...

[burnt arch]

I said "Yes, it's more advanced..." so I'm not complaining about the quality (at all). And about the character limit...hmm... I have a feeling that will be a nasty business/marketing about that. I'll stick with the free version next month.

[obsidian tapir]

@burnt arch do what suits you, I am still here stuck with the free version for more than a week

[burnt arch]

😕 at least did you get any email from them ?

[obsidian tapir]

No

[burnt arch]

If you need something and it's urgent i can help you from time to time

[vast imp]

I’m still waiting to hear from them. I paid in late Feb and late march. I followed their instructions on their messaging system at help.openai.com. Left my details and haven’t yet heard from them.

[cyan forge]

Same here. I left my message couple days ago. I can’t access to plus for almost 10 days

[hollow aurora]

+1

[hollow aurora]

+1

[obsidian tapir]

Thx mate

[glacial steeple]

+1
Is there anything we can do to make them take it seriously? Like taking a refund?

[steel mason]

It's been 5 days and still no action. This is a joke service. I guess I'm starting to think I've been scammed by about $20 now.

[gusty garnet]

I've bought my second month 26th of March...stil not working and no answer from Chat😅🤣

[forest dome]

from 27 march till now, problem still not fixed, how is this problem even happening in 2023!

[frank lodge]

Is there anyone whose chatgpt plus account is not active? I have not been active yet.

[reef stream]

I have a ChatGPT Plus accound and now after logging in now, I suddenly see the website as if I have a free account.
This is kinda annoying, earlier today I still had access to GPT-4 model.

[dusty seal]

I am also locked out but only on one computer

Access denied
You do not have access to chat.openai.com.

The site owner may have set restrictions that prevent you from accessing the site.

Ray ID: 7b53af48bca92329
Timestamp: 2023-04-09 15:11:48 UTC
Requested URL: chat.openai.com/
Error reference number: 1020
Server ID: FL_612F123
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36

[hearty cloud]

Did you try restarting your router?

[dusty seal]

Yep I did a factory reset even

It's like they are blocking my Mac address of that device

[dusty seal]

Yep even factory reset it. No change. It's like a MAC address block but I was able to find a way to send in an access issue via billing so hopefully they can help out.

[rancid willow]

I subscribed with a brand new account and it works fine. My main account has been unable to access Plus for over a week now. I don't know what to say but this kinda sucks

[hearty cloud]

I see, so your credit card was not declined? If you don't mind me asking, what's the origin country of your card? (The bank's country)

[warm ledge]

Still no access to ChatGPT Plus. Taking longer to resolve this issue 🥲

[burnt arch]

The plus-version is pretty limited right now: 25 messages every 3 hours, or a token limit per prompt/response combo (~4,096 tokens) But I will take into account your grand master's advice about my laziness (whatever that is).

[warm ledge]

reported the issue last April 5. still no access to chatgpt plus

[hearty cloud]

What work are you using ChatGPT for?

[dawn valve]

hey its been almost two billing cycles and no refund or support send help

[austere anvil]

I renewed my ChatGPT Plus subscription on April 8th and received invoice, but since today, I am unable to use the Plus features.

[dawn valve]

yeah chatgpt plus is just a donation to Microsoft

[burnt arch]

research

[stable mason]

meaning ??

[heavy slate]

It's a scam service and people should report to their countrys respective institution

At this point, with the issue going on for weeks now (myself included), Im at awe.

[stable mason]

ChatGPT is used for almost everything now but it's a powerful tool for those in Computer Science (AI/CYB/DA) , Cloud , IT and many other related things

[stable mason]

oh I see , ok

[whole radish]

reported the issue last April 10. still no access to chatgpt plus

[dusty seal]

Its been more than a week for me too !!! no reply at all from support.

[hearty cloud]

Have you tried searching for other tools (mostly free) than ChatGPT to assist you in your research?

[dusty seal]

Is there someone who sent their mail to support on April 4th and got it fixed by now? I am sick of the slow speed of Free User plan especially in daytime. Now I cant even use the ChatGpt 3.5 properly and Plus subscription isnt available even after payment. This is unacceptable in terms of service provided to a paid user for a product which is rolled out globally.

[obsidian tapir]

I'm am the OP, sent several emails since 29 march ... Still nothing

[vast imp]

@obsidian tapir this week I’m going to talk to my bank to see if there is anything I can do. This seems like fraud to me.

[jade ether]

A lot of folks are doing that yeah, just make sure to have contacted OpenAI first

[vast imp]

@jade ether Do you know of an email address that is known to go to them? So far I’ve only used the widget on their help page which would be harder to prove.

[burnt arch]

Like Google, Wikipedia, quillbot, Obsidian, MindMap apps?

[hearty cloud]

There's a whole slew of researcher/scientific AI tools to use, search for them

[jade ether]

There's [e-mail] and there should be another one in the ToS that they ask you to contact before suing lol

[devout sorrel]

same here

[vast imp]

@jade ether this does seem like a good time to read the ToS again…

[frail trench]

My Plus account has been out for over a week. I'm fine with the money... it will work out in the end I am sure... but I just want to make sure I am escalating to the right place. I have only used the chat bot to escalate. Is there any other traction here? It looks like not.

[burnt arch]

No thank you; I'll stick with the GPT. I think this conversation should end here. It's getting meaningless from message to message.

[hearty cloud]

Sure, I tried to help, you're still proving you're in a laziness comfort bubble 😄

No capacity to take what I have to offer.

[burnt arch]

Okay.

[chrome mountain]

Ah. Add me to this list.

[frail trench]

I just created a new account and all good for 30 days. I will start pestering them for a refund like everyone else I guess...on my old account. God Bless America.

[chrome mountain]

This is ridiculous that they're just basically ignoring paid users who can't get into their PAID account.

[frail trench]

You are correct sir. But life is too short. Got to get on with it. I'm pretty sure the accounts will be rectified at some point... but I am guessing.

[frail trench]

GPT4 output for complexity is worth it to me. Screw Netflix.

[burnt arch]

You know that I can put a pretty complex question in GPT4 for other alternatives, right? I can bet that he has a lot more to offer. 😁

[south delta]

Finally was able to just create a new account & pay there. I got GPT4 access once again I was granted a chargeback for my previously failed purchase on my first account from the bank. GL y’all

[hearty cloud]

Unfortunately a lot of people seem to be impacted by this, while some people are reporting responses from OpenAI and their issue getting resolved, some of them come back saying that the issue resurfaces from time to time.

Sounds like the problem isn't fixed yet on their end

At the end of the day, seems like the light at the end of the tunnel, the glimmer of hope, was nothing but a truck with its headlights on.

[austere anvil]

Another day without subscription🥲

*Another day without subscription🥲 *

[spice marten]

Another day here. Let's see if they finally get down to work after the spring holidays season.

[tawdry sierra]

Good luck, I'm already waiting for the third week....

[dusty seal]

2 weeks for me now... not a single reply or anything

[steel mason]

My subscription has not been working for 7 days now. I have been contacting support since the first day. They don't give refunds either. I think I was scammed by the huge OpenAI company.
I wish the new friends good luck. I have written to all support areas directed by OpenAI for days. There are no results. Forget about your money...

[vernal kraken]

I’m feed up, no answer from support neither on help chat, neither mail. Still without my plus subscription since March. Anyone managed to get a refund?

[dusty seal]

Same here. I wait another 2 days and then return the money with my CC company.

[sly kindle]

I subscribed on March 30th, the money was charged, but I still don't have access. Today, I tried to subscribe again from a new account. The money was charged again, but I still don't have access. This has left me feeling cheated. @oak lantern @tired depot

[tender marsh]

😓

[jaunty mist]

Paid 2 months for ChatGPT PLUS, got to use it only for one month as when the second month started, the access to the PLUS version (with an active and paid subscription) stopped. Tried everything to make it work (thinking it's something on my end). Zero response from support.

[dusty seal]

Yes exactly, feels ridiculous that a company which is going for global roll-out of a feature can even offer it properly to already paid up users with zero customer support . No plus subscription since April 3rd and still counting, even after paying up

[cyan forge]

my plus gone for 11 days

[hearty cloud]

Don't give up bro

[steel mason]

The interesting point to me is Why isn't there a twitter hashtag about this or why are people silent?

[hearty cloud]

There has been tweet waves, and people tried different ways to get this to light

#1090994718382489690 message

[chrome mountain]

There is one - #activateplusnow

I posted a YSK on Reddit (tried to post a link here and got timed out SMH)

If y'all wanna comment and upvote for visibility, that might pick up traction

[steel mason]

Isn't there an influencer among us who can shoot videos and broadcast on this subject? If there is such a person, I will do my best to share his video or broadcast and be heard by everyone.

[wild quail]

Did you get yours fixed?

[dusty seal]

Someone can maybe contact Tech Websites about this issue maybe then it will gain some traction

[chrome mountain]

My reddit post got downvoted lmao

[dusty seal]

Which sub-reddit you posted on?

[chrome mountain]

ChatGPT - search for YSK

If I try to link it here I get timed out

[dusty seal]

Yes .. found the reddit post using search r/chatgpt ysk Other please do your bit for support and traction

[dense shadow]

I find I can't renew my subscription, open ai reject my card, which has no problem.

[sudden helm]

It's useless

[rotund brook]

I have been lucky. They refunded me one of the two payments I made and then as my subscription was not working, I told them to the same email with which they refunded me and they also refunded that subscription that was not working

[sudden helm]

how can you contact OpenAI's team?

[dense shadow]

I am so rely on gpt4

[sudden helm]

This problem makes me completely disappointed with OpenAI. If there are other alternatives on the market, I will definitely abandon ChatGPT without hesitation.

[flint cloak]

same issue^^

[remote lion]

As a broke person who put a bit of money into this to help me code, this is disappointing...

[chrome mountain]

As someone who works in AI, this is very disappointing indeed

[dusty seal]

there are 2 ways, [e-mail] or the Help Bot on https://help.openai.com (bottom right corner, pen icon) the problem is 100 million people in 8 weeks

It needs to get better and quicker and it will, in time, but it's going to take time to get to everyone when the numbers are that big

[chrome mountain]

You don't seat 100 million people at a pay-first restaurant if you can't host and serve them correctly

Or maybe you do, and that is why I'm poor

[dusty seal]

ChatGPT was always going to be popular, maybe..twitter popular or.. at a push tiktok popular.. but what ended up happening, makes all of them look like indie apps with specialist markets. It got way bigger than anyone expected way quicker, and they are scrambling to get more people in to support rolls to help deal with it, just took everyone by surprise.

[hushed coral]

My subscription is about to expire and I haven’t used it once 🤷‍♂️ no replies from openai…

[fossil ridge]

This problem still exist? Not having a payment issue just no access.

[dusty seal]

I don't have access to GPT4 either, despite having a Plus subscription.

[left crane]

is it a credit card or a debit card? A couple of months ago i used a debit card and it worked correctly, now I can no longer use it (i get the "card rejected" error). But then I tried with a credit card and it accepted it

[static pasture]

Has this happened to anyone else here?

[jade ether]

My Plus expires in a few days. Def not gomna be renewing... gonna stay clear of this bug o.O

[dense shadow]

OpenAI rejects every card I input

[rotund brook]

To this e-mail: [e-mail]

[hearty cloud]

it's weird, some people can pay using their cards, and some others get declined... I wish I knew what's the difference

[dense shadow]

you know what, I just find it also reject my friend card

[plain river]

X2

[hearty cloud]

what about other friends from different countries/continents

I ended up paying for nat dev instead of OpenAI 🤣 my card's been declined at OpenAI for days already

[dense shadow]

I created a new account using a different email, but OpenAI still rejected my card. Anyway, I've given up and will use Bing GPT instead

There are no problems with my card. I can still shop on Amazon.

[hearty cloud]

same

it's a problem with OpenAI/Stripe/OpenAI+Stripe, not our cards

[cyan forge]

My chat widget gone today. Never heard back from them, and now I can't reach them.

[dusty seal]

Yesterday when i reached out through support email, i got an automated reply to raise the issue on the chatbot

I have had no reply whatsoever from them regarding the issue in spite of mailing them on April 3rd

[finite marlin]

ye ive had the issue since march 28th and no reply on email

[sturdy lake]

Im planning to make a law suit for this problem. No answer from the team, how is it possible to let a big company like this scam millions of users?

[vocal rose]

same pb too

[sour zephyr]

Same problem too, paid since Feb, but I noticed they did not withdraw any amount from my card for this month April even though it should have done so without problems. So must be some error on their side

[hearty cloud]

Law suits should be expensive unless everyone affected gathers up and shares lawyering payments xD

[smoky sandal]

Same. Payed a past due on a old account. Now I only have access to free version.

[sour zephyr]

https://community.openai.com/t/paid-for-chatgpt-plus-but-still-getting-free-version/129073/163

[chrome mountain]

I'd be down for a class action lawsuit

[obsidian tapir]

With today is 2 weeks without plus for me

[dusty seal]

Exactly. Sick of this bs

[frail trench]

Litigation is not the answer, this is a technical problem. They will fix it and make it right. That is what they are saying. It's actually understandable that a company formed on technicalities of Tensor space wouldn't understand customer service... most companies don't. If you really want Plus, just open a new account and it works, tell them what you did, in a while it will work out. Be happy. It's just a temporary blip. Technical stuff is nothing to fret about.

[merry bison]

More than two weeks. No response, no Plus subscription. So sad...

[chrome mountain]

Nope. If you can't scale with support, you can't scale. I don't like greed.

[dense shadow]

I open a new account with new email and got same issue

[sudden helm]

Q: Will OpenAI be held legally responsible? Numerous users paid for ChatGPT Plus service but did not successfully upgrade, and this situation has persisted for half a month without improvement. Some users even reported multiple charges without successful upgrades.

ChatGPT: As an AI technology company, OpenAI has an obligation to fulfill its contracts with users and ensure that the services it provides comply with applicable legal requirements. If OpenAI fails to fulfill these obligations, the company may face legal liability.

If users believe that OpenAI has failed to fulfill the contract, they may consider filing a lawsuit or seeking other legal remedies. Depending on the situation, it may be necessary to consult a lawyer or contact a consumer protection organization.

However, before considering legal action, users should first attempt to resolve the issue through communication with OpenAI. If communication with OpenAI fails to resolve the issue, users may consider taking legal action.

[surreal falcon]

This is exactly why I am not opening up a new account. I don't want to be out another $20 with nothing to show for it.

[warped marten]

Hey good news. I just got refund. Chargeback works. My money is back. Now i can open a new account. I think this could be a temporary solution

[chrome mountain]

Can you report back if that works or if you lose Plus on that one too?

[smoky sandal]

I have done what the article says. The problem has persisted for several days.

[royal smelt]

10 days without plus.....

[wicked zodiac]

Same here

[dusky path]

12 days without plus, I paid april 1st

[wicked tiger]

14 days without plus

[nimble night]

11 days without plus

[light quiver]

i have bug and error

15 days with out plus

since i conecct chat gpt 4 with god in a box.

[chrome mountain]

I'm a wee baby at 4 days without plus here

[frail trench]

I just got restored as well. Hmm... I'm going to have to go after my new account money though... starting the escalation now.

[frail trench]

Hmm... they said they would send an email when the account was restored. That didn't happen. I submitted my refund request on the new account I setup a couple days ago thru the chat bot. That has a promised get back of 24 hrs. We will see.

[devout sorrel]

one week without plus. Support, can we please take a look at this? It is becoming a bit ridiculous....

[light quiver]

@devout sorrel
Yes they same here , support is playing with me

Ichat GPT4 don't working 15 days without chat

[frail trench]

This is the chat I got back on my restoration... Hello,

Thank you for reaching out to OpenAI support.
We apologize for the delay in responding to your message. We're currently experiencing an unprecedented volume of inbound messages. As a result, our responses are taking longer than usual.

We sincerely apologize that your account was not upgraded to ChatGPT Plus after subscribing. We are aware of this issue and are working to ensure all affected accounts are restored to the correct state.

We have reviewed your account and can confirm that your ChatGPT Plus subscription is already canceled and a full refund has already been processed back to your card, including any applicable VAT. Refunds typically take 5 to 7 business days to process and post to your account, but the exact time frame depends on your issuing bank's policies.

Please be aware that since your subscription was canceled, you'll need to re-subscribe if you wish to continue using ChatGPT Plus. We apologize for the inconvenience this might have caused. Your personal information and billing details remain secure and at no point was your data compromised.

Please let us know if there is anything else we can help you with. ... FYI we will see if the refund happens in a timely way or the service is again interrupted. I will post back if there are further issues. Take care.

What is odd, is that my account was restored not canceled, so they are in disarray.

[visual swift]

Its aprox half month, i am using basic version even after paid. No response from the support as well.

[wicked tiger]

I love chatgpt, but I am totally dissatisfied with the administration of chatgpt, they don't even respond to support, it's been 15 days since I paid and I still can't use the service

[visual swift]

yes, same here

[earnest elm]

same

[light quiver]

Same

[patent ember]

same

[smoky sandal]

same

[hearty cloud]

why some people have GPay and others don't

[dusty seal]

a month now with the problem unresolved

[true flax]

same here

[wise harbor]

same

[light quiver]

I can repar , justo i need todo delet de history of Google Chrome and is done now i can use it.

Try that

[chrome mountain]

^ this does not work. It's a problem on OpenAI's side.

I feel so disabled using the free model. This is SO annoying.

[hearty cloud]

I use nat dev, worth the money

It ironically uses OpenAI APIs

[vast imp]

Like most of you, I’ve been bad-mouthing openai for some time now for their many failures. Now that they have done something right it seems only fair to pat them on the back.

A couple of weeks ago, again, like most of you, I lost access to a subscription that I paid for and for quite awhile I couldn’t tell if they were trying to do anything about it. So I bad-mouthed openai.

A couple of days ago I got an email from openai support saying my account had been cancelled and they had issued me a refund. Better, but why had my account been closed? More bad mouthing.

Yesterday I got an email giving me a detailed description of what had happened and why I was cancelled, and would I please sign up again. Yay! Finally what they should have done in the first place. I hope they have learned a lesson about keeping paying customers informed.

[hybrid parcel]

It has been a half month and I still can't access ChatGPT Plus 😭

[sudden helm]

My plus subscription expired today. Interestingly, I won't be able to use plus for half a month. Should I renew it? If I renew, will I get plus again?

[dusty seal]

I´ve been with the same problem for a month. I wrote several email, asked for a refund, open chat conversations, posted my problem here and even asked personally to open ai moderators.

So far I havent received a single answer. SUper disappointing experience, I feel scammed.

[smoky sandal]

I've done almost the same... Still without access to plus version after payed a past due on a old account... I'm thinking about whether or not I'll stay on the free version next month when they charge the fee again. This is not really the way to deal with customers. Not everyone is swimming in money and if I pay for a service, I should be able to use it throughout the entire period. At this rate, I will be paying for the plus plan for a month without being able to use it.

[chrome mountain]

I've worked in support, they use Intercom, it would be SO easy to group all the users who came in via the plus page and gave their email, to send a mass email to them updating them on the situation. But they've done nothing. Hell, they could use Zapier and their OWN product to draft up replies. The technology exists now to handle support en masse. they're straight up failing at it.

Levity could prelabel and sort their email, I think it also integrates with chatGPT. It annoys me they've not set any of this up

[hearty cloud]

I don't think "bad mouthing" a multi-billion company has any weight to them though... You're just randomly lucky they contacted you before the many hundreds affected like you

OpenAI should be more worried about the media than a single user bad mouthing them, something which was hinted toward, and actually attempted, here in this very post/topic. A couple of people have been trying to get the attention of the media to write about this incident.

[vast imp]

@hearty cloud probably true. They really did a poor job handling everything. While they were trying to troubleshoot a huge outage, they should have done something to let customers know what was happening. A notice on the page or an email would have been nice. My impression is that even now there are still many wondering what’s going on. They appear to know who they are. A mass email explaining everything would get them a lot of good will.

[ashen mural]

I fixed mine by canceling the subscription and reenabling it again

[viscid robin]

I have the same problem and pay for ChatGPT Plus and now cannot access it? Is this a known issue and can we get refunds based on the days of non-service?

[viscid robin]

How do you cancel? I followed the directions on OpenAI and there isn't a cancel button or anything on the "manage subscription" page... What is going on?

[dull forum]

Lmk as well pls

[viscid robin]

Is this something we should all group together and report to the Better Business Bureau 'BBB'?

[hushed coral]

I got my plus access fixed. But no words on the days I've had no access, It would be nice to have these days back somehow...

[viscid robin]

How did you get it fixed, I'm just hitting send on my BBB file complaint to OpenAI LLC.

Here's my temporary complaint ID is 828620df-1fbf-48fd-9e1d-6707c5ceaa4d. I'll share here when I get the official one if you all want to file complaints, if this cannot be resolved.

[dull forum]

How'd you get it fixed?

[viscid robin]

@dull forum I asked him the same question and even sent a DM, but no response.

[hushed coral]

I waited for the access to be restored 😢

[wicked tiger]

I finally have chatgpt plus after 16 days, I hope it lasts 30 days :/

[wicked tiger]

Yes, I just entered and I have plus

I just waited 16 days, and I just sent another email 2 hours ago (I've sent 4 in total) complaining that I don't have plus, I did it here: https://help.openai.com/en/articles/7232905-why- is-my-plus-subscription-not-appearing

I only did that, I did nothing else

https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing

here

[viscid robin]

Awesome @wicked tiger for letting us know how to do it

[wicked tiger]

something strange too but I don't think it will help, I restarted my computer, and windows update came out, it updated and when I entered google chrome I had plus, it's just a coincidence

[sudden helm]

My plus is back today.However,the most funny thing is in theory my renewal expired today. And I didn't receive any email from OpenAI.

[austere anvil]

I was completely ignored for 7 days, but finally today my subscription is working🥲

*I was completely ignored for 7 days, but finally today my subscription is working🥲 *

[hasty gale]

Sadly still experiencing this issue. Didn’t hear anything back from support, contacted them about five days ago.

[carmine cliff]

Can't access to use and facing this page

[toxic wind]

Charged twice and, as a bonus, downgraded to the free tier. What a spectacular way to kick off the weekend. Yay indeed...wish there was a way to get instant support for these issues

[hearty cloud]

And the fact that you'll notice this issue is about a month old will be the cherry at the top!

[toxic wind]

I've only reached out to the support through their chatbox so far. I'm wondering if reporting the issue through all of their contact emails (I saw a reddit post that they have a few?) would help speed up the process

[gusty garnet]

Got access to the “chat plus” after 20 days. But didn't get any email, it just started working.
Was it like that for you who got access?

[toxic wind]

damn 20 days.....did the start date of your subscription get changed to the date when your access is restored, though?

[dusty seal]

have you registered your issue on the help site?

[gusty garnet]

I bought the first time on the 26th of February and the second on 26th of March, then it stopped working.

[gusty garnet]

Yes, it's all good now and working again.

[dusty seal]

go to https://help.openai.com, where you can register your issue over at help.openai.com and use the chat bot in the bottom right corner, select "ask a question" and then choose "billing" @toxic wind

[toxic wind]

Thanks! I've already done that. Hoping they'll look into my issues lmao

[dusty seal]

things seem to be moving forwards now, I usually check the threads once a day and i;ve seen lots of people with issue fix's over the past few days 🤞

[sudden helm]

Although the problem has been resolved, they did not offer a compensation plan. We did lose access for more than ten to twenty days.

[dusty seal]

yea, I agree that that should be addressed, maybe email to [e-mail] and see, now that things have maybe calmed down just a little bit

it may well get addressed automatically.. but worth a try

[merry bison]

Mine is fine for now. But yes, no compensation

[wary wharf]

Same here, Plus is back, no information about how long it will last. I was stuck since 31 mars

[gusty garnet]

It must have been a huge amount of accounts that have been impacted

[plucky nebula]

Still not back for me. Been without Plus for a couple of days now

[full ravine]

I feel like the issue with the chatbox is that it's still in beta, so there's a chance that our report might not have even reached the support team yet

[smoky sandal]

Same. Plus is back.

[hybrid parcel]

Same either

[teal grotto]

Same here. After 3 weeks of waiting.

[dusky path]

I still don't have plus, been 15 days now.

[dusty seal]

have you been to https://help.openai.com ?, where you can register your issue over at help.openai.com and use the chat bot in the bottom right corner, select "ask a question" and then choose "billing"

[dusky path]

Yes, wrote them several times, both on the site as well as email. No response.

[dusty seal]

interesting, everyone I have spoken to today has been contacted, it may be worth dropping them another message on the help site

[hearty cloud]

Are cards still being declined? (old/new account)

[dusky path]

Just sent them another message. I have sent 9 chat messages so far and 3 emails.

[plucky nebula]

Works again for me

[tender arch]

Still not working for me, and it has been three weeks. I sent like 5 messages.

[minor root]

2 weeks of no access after card being charged. Extremely dissatisfied with customer support 😦 😥

[subtle matrix]

Just dropping by to say that after more than two weeks i finally have plus back, i have recieved no email or response through the help center but i can access gpt 4, i'm not sure if i'll have an extended period of use considering i lost more than half my subsciption time, but i'll take this for now. keep being patient everyone, and remember to send messages through the help center, i had to do it three times

[cloud mist]

Mine is also back.

[hearty cloud]

The deception here is that, yes you are getting the "Plus" membership back, but is the cards issue fixed yet? That's the real question 🤣

[dusky path]

Mine is back to, let's see how long this lasts 😂

[cyan forge]

I got mine, too. I was expecting prolonging of the subcription

[hearty cloud]

Day 25, payment card still being declined

[hasty gale]

Still not working here, it’ll just sit there forever attempting to process the payment card

[toxic wind]

Did they send you a message about your declined card?

[craggy veldt]

I got mine back

[sour zephyr]

I think there are various issues. Those who have had their card debited without having access to plus seem to have regained access if I’m not mistaken. Those who tried to get subscribed still seem to be unable to have their cards accepted and those who were already a paid subscriber and lost access to plus because their membership got cancelled because OpenAI suddenly stopped charging their card, so their membership was not renewed (my case).

[south delta]

Just posting an update to this thread. I finally have my access back.

[sullen cargo]

This is my case as well. Did not double charge or do a chargeback, just waited after reaching out to support chat and all the emails. No response, but I was given access again.

[frail kayak]

I'm still waiting on access. Been waiting since April 10th. My card was debited, the charge shows up in my bank statement, but no access.
The charge didn't show up in the "manage my subscriptions" page, and now I can't even see that.

This whole fiasco has definitely put a stain on OpenAI's reputation

[toxic wind]

I am in the same boat. Surprised there aren't more posts about this clown fiesta on reddit or twitter lol

I mean this deserves news coverage given the number of people impacted

[hearty cloud]

@obsidian steeple was trying a lot to promote this on Twitter and I believe Reddit, but I don't see them posting here any more 😿

[pearl charm]

I got mine back too, but no emails, no extension of the period, nothing, two weeks of use gone 😕

[royal smelt]

finally!, after 17 days

[nocturne totem]

I have the same issue

[hushed ice]

same problem

[nocturne totem]

I might gave to get AutoGPT to the task of getting this resolved

[pine ginkgo]

Not getting great customer service today. I've been trying to pay my subscription but every card I use is declined, even from different banks. My banks say there are no issues at their end because I've used the cards for other transactions. No response on help chat all day.

[hearty cloud]

It might have ran out of context days ago... Troubleshooting big stuff like this isn't suitable for a model with 8k tokens context xD

[hearty cloud]

omg guys I just tried out gpt4 in nat dev, and seems like it works with more than 4k tokens 😱😱

That's actually dope because before it becomes paid, I believe it didn't utilize the 8k tokens

[upbeat raven]

I’ve got access back as well yesterday, trying to seek for extension of usage for this month

[nocturne totem]

how did you get your access back? and how are you seeking extension?

[sour zephyr]

Open AI sent me a response basically saying I should contact my bank. I tried renewing using different cards / different banks / Apple Pay and none seem to work. I’m wondering if it’s non-US customers related

[nocturne totem]

There was some payment issue which meant openAI didn't take payment ... I upgraded again and it seemed to have worked for me

please check your last payment and see they have taken the payment as expected ... atleast this was the issue with me

[toxic wind]

Any double charges on your bank statement? I m having payment issues and was charged twice without payment going through...not gonna take the risk and make a third payment with their so called "customer support" LOL

[hasty gale]

Nope

Was finally able to reupgrade to plus, still think it’s ridiculous they pretended this issue didn’t exist. Never did get a response to my support request.

[toxic wind]

oh cmon....you gotta be kidding me

the support team just dont care?

[hearty cloud]

5 days is still too early 🤣 buckle up!

[hearty cloud]

I think since this thread is suddenly not that active, it means most people had their issue [temp] resolved?

[toxic wind]

My first message was actually from 9 days ago but I guess it's still early haha

[toxic wind]

Most of us have already given up

[hearty cloud]

O_o

this isn't the type of issues that you give up on 😮

[toxic wind]

there's literally nothing we can do but wait :/

support isn't going to magically appear, unfortunately

[sudden helm]

Something happened today that shocked me immensely. Almost a month after the payment issue occurred (now fixed), I actually received an apology letter from OpenAI on the chatGPT website for the renewal problem!!! They said they had fixed the problem for me and would give me a refund!

I thought the proud OpenAI wouldn't write to its users at all.🤣

[hearty cloud]

but they aren't "proud" or "superior" tho 😅 they're just having ton of issues and sh##$@t

@toxic wind hey bro there's hope 😂

[toxic wind]

Hey man, just an update: I heard back from them last night (what a miracle!). Apparently, my card didn't go through. They've refunded the duplicate charges and now I can resubscribe haha

[hearty cloud]

Glad to hear that, so your card is now going through?

[toxic wind]

Yep. Plus is up and running 🙂

[rotund pebble]

Ambutukum

[cyan vortex]

I have the same problem, did you get it resolved?

[south delta]

sort of

I would just randomly try on different days/times

and on one day it would work

other times it didnt

:/

[cyan vortex]

@south delta Ok thanks, I'll keep trying, no response from support for over a week.

[south delta]

good luck, i messaged support back in early april and still no response to this day although my issues have been resolved

[cyan vortex]

That's what happened to me, OpenAI stopped my subscription after they double charged, now all cards are declined. No response from support.

[cyan vortex]

Thanks, good that it's been resolved. In that case I won't wait for support and just keep trying

[cyan vortex]

Unbeliveable, payment suddenly went through on ApplePay after 2 weeks of all cards being declined 🙂

[south delta]

nice 👍

[dusty seal]

Hello, I'm desperately seeking help because I'm unable to recover my password on ChatGPT, knowing that I have a paid subscription. I've tried the "forgot password" option multiple times, but I haven't received anything in my email inbox.

[spice marten]

It looks like ChatGPT is experiencing another difficult moment right now. "Unable to load history", switched back to the free version again. System overload?

[worn cave]

For me, it's no access to ChatGPT Plus even though I paid, it worked for one week and then has been broken for the following week, up to and including now. Thought the system overload might chance something but no, I still have no access to my paid service