Paid Subscription but No Access to ChatGPT Plus

[jade ether]

would be nice if openai said as much as one vowel about the issue

I've been fine so far but I'm really thinking twice about integrating OpenAI products in my own apps

[obsidian tapir]

Maybe she can help, I saw her helping before on the bugs section

[civic rapids]

IMO, if you have been double (or more) billed - you shouldn't hesitate to initiate dispute/chargeback those (excess) charges w/ your bank or credit card provider.

No reason to delay on that considering the vendor doesn't have any estimate of response time at the moment.

Personally I just disputed the excess charges and left the one I intended with the faith that they are gonna come through on delivering access eventually.

[light summit]

Yeah, it has a lot of potential tbh. Been thinking of it myself. But I think I prefer to do my own stuff, more or less

[jade ether]

After enough chargebacks, Strip's eventually gonna have to ban them

[civic rapids]

Unlikely to ban at this size but definitely likely to get their attention to address the issue.

[jade ether]

you're generally supposed to wait for a response for at least a little bit of time but tbh they aren't gonna respond anytime soon

[light summit]

I doubt that, honestly. OpenAI isn't some minor startup anymore.

[jade ether]

that's also sorta the point. If Stripe is getting too many chargebacks because of OpenAI, they're at risk of getting cut off by card issuers. There are hard limits in place and Stripe likely isn't exempt to them. If OpenAI is receiving a significant amount of chargebacks, which they almost certainly are right now, Stripe will have to cut them off

[civic rapids]

Generally yeah, but as of rn there is no ETA for a response (the little help chat legit says "as soon as we can").

No reason to expect they will address it any time soon

[obsidian steeple]

Sad 😔

[light summit]

With Microsoft and such behind them, yeah, I doubt it. Hard limits aren't quite so hard once you reach a certain amount of influence.

[jade ether]

I dunno, there were already two instances of "gateway issues" that looked suspiciously like Stripe cutting them off xD

eventually they'll just get labeled as a scam and Stripe won't take the risk. But not to worry, they'll just do the same thing with another processor

[light summit]

Well, as the saying goes. If something is "illegal" but only fined, then it is legal for those who are rich enough. Some rules only apply to people without a lot of influence.

[jade ether]

or, even better, they get their stuff together and nobody has to cut off anyone

[jade ether]

but that won't save them from the inevitable fines

[jade ether]

EU fines have been pretty dang rough lately

[light summit]

That still takes a very long time, and OpenAI can still rectify the situation. I hope they do

Anyway, time to sleep. Good night everyone. Sweet dreams about GTP 4

[jade ether]

gn o/

[obsidian steeple]

Sad 😔

[civic rapids]

Yo FYI to all - I can confirm:

• new OpenAI account
• new subscription
• different card info (hitting "checkout as guest" when the stripe payment screen pops up)

Unblocked me and I immediately got access to Plus + GPT4 again. I don't know how many of those steps were required but the combination of all of them worked. Fine with this for now and will pursue refunds when they eventually get their act together

[steady oxide]

im also having the same issue.

[jade ether]

really brave of you paying for Plus again given the current circumstances... nice to know things are functioning sorta right now tho

[prisma temple]

You opened a new OpenAI account?

[jade ether]

yes, he created a new account and purchased ChatGPT Plus with it

[prisma temple]

Oh so the problem is only with the existing users

[jade ether]

seems like it, but the issue has been on and off so it could return tomorrow lol

there could also be a regional factor involved. Different people report different bugs

[steady oxide]

How long has this problem been going on? It happened to me today.

[prisma temple]

Yeah, already mailed them for a refund. Lets see if things get sorted by tomorrow or I'll do the same

[jade ether]

first known instance was probably around a week to a week-and-a-half ago. It's been a thing for some time

the only instance I've seen of someone getting a reply for this issue was when they emailed the legal team ._. it's in this channel I think

[steady oxide]

It's just that my subscription ended today and my account has remained in a state in which it tells me that I'm plus, but I don't have access to the plus benefits, and worst of all, I can't resubscribe.

[jade ether]

if your subscription ended then you aren't supposed to have Plus anyways

There is likely some safeguard preventing you from resubscribing. I wouldn't do it right now anyways

[strange kestrel]

yeah, that was me. They basically said "we received your email" but nothing else.

[steady oxide]

I know,
but I wish I could pay another month haha. But I cant because of the bug.

[civic rapids]

Yup exactly. Impatient move on my part but yeah I think this has something to do with my first subscription lapsing and then me trying to reactivate it (twice). So I'm gonna need to get refunded on that but hey at least it works

[civic rapids]

I did so w/ a new OpenAI account, a different card and was successful ~15min ago

[obsidian tapir]

Some people reported their new accounts being downgraded some days after

[jade ether]

I've somehow managed to dodge almost every single Plus bug this month o.O

[civic rapids]

That's wild - have not seen that

[jade ether]

prepare your next account then xD

[obsidian tapir]

It's somewhere this almost 1000 comments on this thread

[shut trail]

Wait this is still ongoing? wta

[sudden helm]

don't you sleep or work? It's seem that you are online all day.

[jade ether]

I'm not sure who you're referring to but generally people do that by being online for short bursts of time very frequently, so they live their life but it appears that they're always on

[sudden helm]

I'm referring to Deathkalif, I see him every time.🤣

[obsidian tapir]

Im addicted to Internet and have some time off this days,

[sudden helm]

I see. It's reassuring to have someone like you persistently fighting for our rights.👍

[obsidian tapir]

Yes, I will continue to fight until final victory.

I have an importer of fine writing materials, watercolor, oil and acrylic, and another venture in advertising and software development. The truth is that ChatGPT has become indispensable in my workflow, which is why I also devote time to this matter.

To be honest, I could also pay for a new account without any hassle, but I don't like to be deceived or robbed.

[hearty cloud]

Nah, there's no way they'd be silent to secretly financially gain money from the misfortune of ~100-200 users for some reasons, I'd assume thousands of users are fine, since no media has still not covered this yet, last they talked about was the "subscriber data leak".

At this point it has to be either (1) a huge malfunction or bug in their systems and they're trying to quickly and silently fix it to avoid the embarrassment, (2) a big problem/dispute/conflict with Stripe or any similar or related party relating to payments or finance, (3) the last idea in mind could be that they're actually having some legal troubles themselves which causes banks or some parties to prohibit or cease all payments to/from them.

I'm guessing publicly addressing whatever issue happening right now can [probably ] affect their market share? idk or maybe just embarrassment idek

^ my silly opinion

[jade ether]

who knows how many users are impacted? It's certainly way more than 200 though. Easily tens of thousands. Whatever the case, I think you make a good point about the lack of media attention. OpenAI is probably avoiding responding because that would cause the media to start posting about it. A few years ago, I was part of a Spotify data breach that leaked full card details, but you probably haven't heard of it. That's because they somehow avoided any media attention for it and they never notified affected users. OpenAI likely hopes that by not acknowledging the issues here that the media will never catch on

[hearty cloud]

hold on imma pull an uno card on openai rn xD

[jade ether]

a chargeback? xD

[hearty cloud]

no I'm not even a paid user at all

[obsidian steeple]

Name any means that can cover this case to write to

[hearty cloud]

Seems like GPT-4 itself is clueless as to what is happening right now

Or maybe my prompt was bad?

Claude v1.2 lists
"Gross negligence and incompetence",
"Priority and resource mismanagement",
"Internal miscommunication",
"Willful non-disclosure", and
"Financial fraud or theft"

[hearty cloud]

I'm not sure if my "role play" idea of a corporate fraud investigator might work 🤣

I'd imagine they don't necessarily "catch" a company fraudulent red-handed, but rather give some analysis on what's not working on their side

[jade ether]

Title: OpenAI Faces Customer Concerns Over ChatGPT Plus Subscription Issues

Subtitle: Users report problems with ChatGPT Plus subscription, raising questions about OpenAI's reliability

April 2, 2023

OpenAI, a leading AI research company, has recently faced customer concerns regarding their ChatGPT Plus subscription service. The issues have arisen following the launch of their latest AI model, GPT-4. Users report that some advertised features, such as image inputs, are missing, and a bug prevents new subscribers from accessing ChatGPT Plus. OpenAI's customer support has been unresponsive, leading to a growing number of chargebacks.

The lack of communication from OpenAI has raised questions about the company's reliability and commitment to customer satisfaction. Users have turned to forums and social media to discuss the situation and share potential workarounds, with some expressing concerns about integrating OpenAI products into their own apps.

Industry experts suggest that OpenAI should prioritize resolving the technical issues and improving user experience. Transparent communication and a proactive approach to addressing customer concerns could help the company maintain customer trust and avoid potential long-term damage to its reputation.

While it's unclear whether OpenAI could face fines or be cut off by their payment processor, Stripe, due to the issues, these possibilities highlight the importance of maintaining a strong relationship with customers and partners. Companies like OpenAI must continue to demonstrate their commitment to providing high-quality services while working diligently to address any issues that arise.

For users affected by the ChatGPT Plus subscription issues, experts recommend exercising patience, exploring community support, and keeping an eye on official updates from OpenAI. Users considering integrating OpenAI products into their apps are advised to assess the situation, explore alternative options, and develop contingency plans to manage potential risks.

As OpenAI works to address the issues with its ChatGPT Plus subscription service, customers and partners alike will be closely watching to see how the company handles this challenging situation and whether it can regain the trust of its user base.

[sage kindle]

Idiots who are not paying users playing fraud investigator?
That's not funny.

[hearty cloud]

your superficial reply contributed 0% to the matter.

[jade ether]

I don't think the feds who'll actually be investigating are paying customers either

[stiff rock]

same issue here

[obsidian steeple]

Sad 😔

[gilded turret]

same issue here

[swift helm]

exactly the same issue here 😡

[frank sphinx]

I paid twice already and got charged for it but I'm still in the free version! So annoying!!!!

[dusty seal]

In my case my 2nd payment for an existing subscription failed (for whatever reason). Manually re-triggert the payment and ut went through without an issues. Invoice and receipt as well as two entries on my billing info oage. No! access since then. This all happened a week ago🤬

[flat remnant]

Same problem! I've paid twice but subscription, but no Plus version! Please help! My account is [e-mail]

[broken sierra]

same issue here

[jade ether]

Contact [e-mail]. They won't relply, so wait a few business days afterwards and then file a dispute with your bank

[flat remnant]

I've sent an email last week but nobody answer

[jade ether]

At that point, my best advice is to contact your bank and see if they can help you recover your money

[steep geyser]

guys are you able to unlink your default payment method? it says, no you cant you have active plan, no i dont have active plan, i paid twice and settings shows its active but subscription is cancelled and chatgpt shows free version so why it wont let me unlink

[jade ether]

As long as Stripe thinks you have Plus, you won't be able to remove your card

[obsidian steeple]

I deleted my card

[wicked tiger]

I did the same, an error could occur tomorrow and charge you 10 times and no one would take responsibility :/

[obsidian steeple]

1085 comments

130 people

incredible!

[earnest elm]

You can chat with their support on their website after you make an account with them

[forest dome]

If they can't fix it right away, at least publicly acknowledge the problem and communicate with us instead going radio silent and making excuse, damn I'm really furious with them now!

[neat crest]

They're trying to hide the issue so that it doesn't spread to the media

This could be the only reason they haven't addressed this problem in so long

[spice birch]

Has anyone been able to actually solve this issue with them at all? Or it getting fixed by itself over time? Like this is ridiculous

[neat crest]

No, they're intentionally trying to keep it under the rags in the hopes that it will die down

And countless people have already been scammed because of this

closedAI or scamAI would be a more befitting name for them at this point

[dusty seal]

you cant

[lime cradle]

same

i paid like 4 time

[dusty seal]

I had the same issue and then I got a reimburse only because I am from Italy and in Italy 2 days ago the government blocked the chatgpt access because of the General Data Protection Regulation issues

[spice birch]

I sent an email [e-mail] for a refund, canceled the plan, if you live in the EU, UK, or Turkey, you’re eligible for a refund if you cancel your subscription within 14 days of purchase. To request a refund, contact [e-mail].

[coarse pivot]

unfortunately im not thirdworld so i cant request refund...

[spice birch]

Chargeback?

[coarse pivot]

Tried, bank wants $30

to do it

so not worth

[spice birch]

Better business bureau? or something?

[coarse pivot]

i could, but they can, it was an authorised purchase and they think the merchant should have more time

[spice birch]

Idk if you can get in touch with stripe and ask them for chargeback

[coarse pivot]

we need youtubers to make a video.

and then media outlets will follow

[spice birch]

I encourage everyone to cancel their subscriptions and ask for a refund if you can, maybe that will get their attention. Don't pay for a service you're not getting. It's a billion dollar company with no customer support.

[spice birch]

One can hope

[dusty seal]

Why didn't the official respond to the same question?

[stable mason]

Yes , I have the same problem

[stable mason]

Yes they don't have any email or any customer support but unfortunately I don't think we can cancel the subscription

[earnest elm]

I’m talking about Stripe, not OpenAI

[earnest elm]

Issue a chargeback with your bank

[stable mason]

I think we can Email open AI in this email ( [e-mail] )

[stable mason]

Wouldn't that take a long time to process that ?

[severe arch]

It's been over 24 hours,no any respond.

[tepid creek]

How about sending twitter DMs and mentions to every single employee of OpenAI?

My 10-mins of quick search found at least 10 accounts:
@gdb
@sama
@karpathy
@woj_zaremba
@unixpickle
@shaneguML
@shanegJP
@ikostrikov
@_jasonwei
@csvoss
@YSongStanford
@sjgadler
@miramurati
@johnschulman2
@JoHeidecke

They publicly acknowledge that they work for OpenAI. We can add more. And please don't send too many identical messages, as that would just be spam. But if everyone here does it once, I'm sure they will realize that something is wrong with the company they are working for. Please remember to be respectful and polite in your messages. If we all approach this together, we hope to raise awareness of the situation and find a solution.

We can also gradually expand this approach to LinkedIn, Facebook, and other social media if we really don't get any response.

[steel stag]

I’m sueing

[dense trout]

I'm having this issue too. Will we get our accounts suspended if we issue a chargeback?

[crisp shoal]

Please pay attention to this new type of scam. Some users pretend to be chatgpt official staff and say they can help you to pay for the problem of not upgrading chatgpt4. I added it, and he said that I should pay 0.1 eth for account verification first.

[still forge]

same. why chatgpt plus subscription not work for my account. i even paid twice(2*$20) for subscription (once in "upgrade plan" and once in "manage my subscription"). i got 2 same plans showing "Your plan will be canceled on May 3, 2023.", but i still cannot choose between gpt3.5 and gpt4, and "upgrade to PLUS" option still appears on my "chat.openai.com"

why chatgpt plus subscription not work for my account. i even paid twice(2*$20) for subscription (once in "upgrade plan" and once in "manage my subscription"). i got 2 same plans showing "Your plan will be canceled on May 3, 2023.", but i still cannot choose between gpt3.5 and gpt4, and "upgrade to PLUS" option still appears on my "chat.openai.com"

[gloomy pendant]

I quite like how everyone’s first course of action when renewal doesn’t work was to subscribe again 😂 (I also did this)

[tepid creek]

Is there any way to sue with a reasonable cost? I have thought about it, but suing itself can cost more than $20. That's why I am afraid that this may be OpenAI's secret and dirty strategy to steal money from us. It's not too big to lose, but if they do this globally with millions of people, they can actually raise a lot of money.

[steel stag]

I’m joking 🙃

[swift helm]

At least they should refund properly

[stable mason]

Guys with an ai can’t even managed a subscription lol 😂

[sudden helm]

it's ridiculous

[swift helm]

I reported this issue to some youtubers

[digital lily]

Is the platform.openai.com different to the chat.openai.com?? Because I've paid for an account through chat but it's not showing on the platform.

[gloomy pendant]

They're probably still approaching this as more of a research project rather than a product (which they shouldn't, given they've gone commercial and started taking money)

[gloomy pendant]

platform.openai.com is for API usage, different thing from chat

[digital lily]

so do you need 2 different subscriptions if you want to access the api?

[gloomy pendant]

no, if you want to access the api you only need platform.openai.com and not chat.openai.com

[stable mason]

yes that is correct

[gloomy pendant]

it's confusing that there are two billing accounts. platform is billed per usage (input/output) unlike chat

[digital lily]

Damn I wish I had seen that before I subscribed on the chat. They both link to the same help.

So if you subscribe to platform, it flows through to chat but not vice versa?

[gloomy pendant]

it doesn't flow either way, platform is exclusively for API, and chat is exclusively for chat

but you can build your own ChatGPT-like interface with Platform

[digital lily]

oh ok - i get you. Thanks so much for your help.

[still forge]

anyone tweet this situation? let's retweet as many as possible to draw attention

[dusty seal]

Not from what I have seen

[swift helm]

There are lots of people experiencing this issue, but why this is not becoming popular? I don't understand

[terse lodge]

same here

[forest dome]

Yeah because this is only popular on DIscord, outside discord? Not so much. For example, we have a post on Reddit, but it's not gaining much traction: /r/OpenAI/comments/11wd3wm/chapgpt_plus_malfunctioning/

[coral sierra]

Same problem

[dusty seal]

Ughh that's annoying.

[tawny flint]

still same problem . what can we do

@fair swan what can we do

[cunning shore]

Got the same problem here

[zinc ridge]

same here

[brisk basin]

I wonder how many more people are experiencing this issue that aren't vocalizing it. The one user that mentioned as a possible reasoning to OpenAI's lack of a public statement makes sense though from a business perspective. They probably want to reduce the outcry and loss of funding especially in the face of Google rearing it's head.

[dusty seal]

Hello, i paid twice the Chatgpt plus, but didn't still get. I sent a email everwhere, no one can return. How is going on?

How did you solve that problem? any links, or e-mail? I sent everwhere

[proud jetty]

Same issue here! SOMEONE PLEASE FIX THIS. Account's [e-mail]

[jade ether]

@dusty seal @proud jetty

1. First, contact [e-mail] and explain the issue. Wait a few business days for them to respond
2. They most likely won't respond. That's expected
3. After waiting a while and not receiving a reply, visit your bank and file a dispute against OpenAI to retrieve your money. This may take some time.
   Best of luck to everyone! 💕

[inland jay]

I've found a work around this morning if anyone is desperate:

1. Log in with my iPhone using mobile data
2. Create a new account.
3. Upgrade that account to plus, and use Apple Pay
4. Go back to desktop and use that account.

For some reason I every card I tried using on a regular computer via my ISP was getting declined. Only way for OpenAI to take my money was with mobile data, on an iPhone, with apple pay.

[jade ether]

Note that when paying for Plus multiple times, you risk losing the money again and not receiving Plus. Your mileage may vary o.O

[inland jay]

Yeah I'm down 60$ so far, but its worth it TBH

[jade ether]

yikes!

[inland jay]

I'm sure the broken charges will eventually be reversed. OpenAI is not a scam company - clearly they are just having massive scaling issues with their subscription system.

[jade ether]

They'll most likely get a hold of it, but I believe it's important to hold them to the same standards as other merchants and meet non-response with a dispute rather than waiting who-knows-how-long in hopes that they eventually willingly refund you

[sweet quiver]

I am having this issue too since the 30th, still no access

[hollow condor]

@faint iris Do you have any news? Do you have heard anything from OpenAI Team? Thank you!

I have checked the other Threads and linked the ppl to this section in burgs-reports - I hope this helps to collect the people with this issue.

[humble lintel]

ccme too

[proud jetty]

Seems like it's an issue in their backend recognising stripe payment / subscription as true. I suspect this is an issue linked to how they deal with Stripe API not anything to do with mobile data? That is if Apple Pay works.

[hollow condor]

I tried with Apple Pay and Direct Pay with Credit Card - no difference

[hybrid oasis]

Nice to see there's no support team for us, same problem here.
account: [e-mail]
payment number: B............

hope someone from support sees it

[visual swift]

Same problem!. I have paid for plan and still don't have access.

[hollow condor]

I would not share this due to safety

Only to OpenAI directly

[delicate nova]

Yes I agree, but not for safety, for danger.

[obsidian steeple]

I attempted to initiate a new payment using a different Open AI account, but encountered an error which could not be displayed. This suggests that the issue is likely being addressed by the appropriate parties.

[hybrid oasis]

Thanks guys, but why?
btw: card disabled, one time use only.

[thick fjord]

Click again, and it goes into payment site. Just another bug with payment

[misty finch]

I have two active subscriptions with no active account lol. I paid twice 4 days ago and chatgpt plus wasn't activated yet.

[dusty seal]

I paid 1 week ago

[steady crown]

Same paid for vain

[dusty seal]

Hello, my name is Alan. I made a payment on April 1, but my account is not active. Please follow the instructions:
der number: sub_1Ms8tVC6h1nxGoI38xNCjhFY
Order date: Apr 01, 2023 11:11:17 PDT
Your account: [e-mail]

[jagged ruin]

Same issue i am having

[spice marten]

I'm having the same problem here. The card I provided for payment didn't work, I changed it the same day and paid, but the service isn't available, only as a free access user

[green tartan]

Elon Musk companies work flawlessly.

[gray igloo]

Same issue my mail is [e-mail]

[steel stag]

I’m calling the police

[obsidian steeple]

Do not share your personal data here, such as your email, phone number, etc. Remember, safety comes first.

[dusty seal]

How I go work without the ChaptGTP ??????

Help me here !!!!

[thick fjord]

Yeah, because support wouldn`t even check full discussion. Maybe manually create some "form" for chargeback. Just wait, its only thing that we can do.

[tired depot]

<:book_icon:1046291503158399107> `` Rule 5 `` Do not share other's Personally Identifiable Information (PII).

Please refrain from sharing any personal or sensitive information on the server. Doxxing other individuals is prohibited.

[grave lance]

SAME!!!!!!

[obsidian tapir]

we all need to share on our social media to draw attention to this matter

[supple cape]

Same problem!

[quick vector]

Same story I recently resubscribed to ChatGPT Plus, but I still don't have access to the features. When I try to use the Plus-only functions, I still see the "Upgrade to Plus" banner.

[last briar]

Day 7 now, same issue no email from openai

[obsidian tapir]

https://openai.com/policies/terms-of-use

(a) Fees and Billing. You will pay all fees charged to your account (“Fees”) according to the prices and terms on the applicable pricing page, or as otherwise agreed between us in writing. We have the right to correct pricing errors or mistakes even if we have already issued an invoice or received payment. You will provide complete and accurate billing information including a valid and authorized payment method. We will charge your payment method on an agreed-upon periodic basis, but may reasonably change the date on which the charge is posted. You authorize OpenAI and its affiliates, and our third-party payment processor(s), to charge your payment method for the Fees. If your payment cannot be completed, we will provide you written notice and may suspend access to the Services until payment is received. Fees are payable in U.S. dollars and are due upon invoice issuance. Payments are nonrefundable except as provided in this Agreement.

check the part that says

We have the right to correct pricing errors or mistakes even if we have already issued an invoice or received payment

[obsidian steeple]

Terrible

[obsidian tapir]

(d) Disputes and Late Payments. If you want to dispute any Fees or Taxes, please contact [e-mail] within thirty (30) days of the date of the disputed invoice. Undisputed amounts past due may be subject to a finance charge of 1.5% of the unpaid balance per month. If any amount of your Fees are past due, we may suspend your access to the Services after we provide you written notice of late payment.

[mystic moat]

in 03/27/2023 04/02/2023 I billed twice for subscripton and from 03/27/2023 I can't not access chatgbt plus

[hearty cloud]

You can still use Playground for urgent coding help

https://platform.openai.com/playground?mode=complete

[nimble night]

Smae

[simple plinth]

same and ive been a member for months

[swift helm]

But it's been a long time since we having the same issue

[ivory cloak]

Dear OpenAI Customer Support Team,

I am writing to express my deep dissatisfaction with the way that my ChatGPT Plus Subscription has been handled. Along with thousands of other customers, I paid $20 for this subscription, expecting to receive access to the advanced features and benefits promised by this plan. However, I have yet to receive any activation of my subscription, nor have I received any communication or feedback from your team regarding the status of my account.

As a paying customer, I believe that I have the right to transparency and fair treatment. By failing to activate my subscription or provide any feedback, I feel that OpenAI has infringed upon commercial laws and violated the trust that I placed in your organization. Furthermore, the lack of communication and transparency is unacceptable and unprofessional.

I urge OpenAI to take immediate action to address this issue and activate my ChatGPT Plus Subscription as soon as possible. I also request that your team provide clear and consistent communication to all affected customers regarding the status of their subscriptions.

I look forward to a prompt resolution to this issue and hope that OpenAI will take steps to prevent similar situations from occurring in the future.

Sincerely,
OpenAI Customer

[warm ledge]

Same error here. Renewed subscription but can't access to ChatGPT Plus

[eternal tangle]

Same problem, seek help

[amber fractal]

As a Plus subscriber with up-to-date payments, I can't even log in! "Oops!
Our systems are a bit busy at the moment,
please take a break and try again soon."

[unborn pecan]

Any one can help on this issue actually, fed up

[amber fractal]

They don't appear to do support

[prisma ruin]

Make sure you've submitted a ticket by email or the chat flow and send another email to [e-mail] if you have duplicate charges that need to be refunded, but I haven't seen anyone report that they've received any meaningful response yet

[amber fractal]

I guess they're taking Elon Musk's comment to pause for a while to heart

[unborn pecan]

Now it can’t even logged in

[subtle matrix]

how come i cant see anything regarding this issue when looking in twitter? i thought it was gonna blow up

[amber fractal]

Do people still use Twitter? 😛

[subtle matrix]

Not sure lol, i don't, but i thought since it's become such a big issue that someone would have been talking about it

[prisma ruin]

I see it pop up on Reddit

But Plus users are probably a relatively small portion of people using GPT-4 in general

API users make up the bulk of it is my understanding

But I'm just BSing. I just imagine the issue may not be as widespread as it appears for one reason or another if we do not see a proportionate amount of buzz

[near roost]

They want to be number one for fraud and theft in business. The real winners are the ones who do not pay for the service and just ask it to make fart jokes.

Is this an official OpenAI response or a fan boy?

[lime cradle]

Offcial

[spice marten]

When I tried to log in from a different browser, I got a personal link to access ChatGPT Plus, but this is the result

[dusty seal]

I am a 🧩 Helper here, that was worded by me, but it accurately represents what is going on at the moment

[hazy orchid]

And how much time will we need to wait more? We have paid for this servic

Block paiement if it doesn’t work

[obsidian tapir]

how do you know

[hazy orchid]

Why would it still allow to pay

[dusty seal]

The team at OpenAI if working to fix the problem, I don't have any timelines for a fix

[dusty seal]

A bug in the system, all of this is new and bugs can happen, nothing is perfect right at the start, this is all brand new to everyone involved

[hazy orchid]

AI is new, payment processors aren’t

[near roost]

What type of company willingly wants to be associated with payment for goods not delivered? All it would take is : "we know there is a problem, this is what we are doing to fix it ...!

[prisma ruin]

I assume it will be handled, but my assumption is that they want to do so as quietly as possible given all the media scrutiny on them at the moment. Which is obnoxious when it affects you, but I understand the thought process

[dusty seal]

All new systems have bugs, I am sorry that this one has affected you negatively. Unfortunately new systems have kinks to work out, nobody wants this to be a thing, the engineers working to fix this could be making cool new AI stuff. It is top priority to get this fixed so they can carry on doing that

[near roost]

I agree. I think there is some deeper meaning to it all.

They are proving to be a GHETTO psychopathic company. It' not just this. They did the same during the outage and only told us after they had fixed it.

[hazy orchid]

Ok and why can’t we get an official announcement or a status update ? It says on the website that the status is all good, while it’s obviously not

[dusty seal]

With respect, the total value of all those affected is less than 100k, for a company worth billions it does not make sense to take $20 from a few thousand users

[pulsar sphinx]

Plus subscriber here, 2nd time I've been unable to access GPT

[dusty seal]

That message is self explanatory

[pulsar sphinx]

That's true, I should've just stayed on free as 3.5 is fine for my needs

[near roost]

You mean the rambling , slow,often wrong, "succinct" and "better" GPT4?

[obsidian tapir]

We understand that every new development can have problems or bugs, we understand that perfectly. What we don't understand is how OpenAI hasn't responded to ANYONE, not a single email, message, or statement about what they're working on regarding this issue. EVEN WORSE, when there are people who reported this since the middle of last month, and even worse when OpenAI has charged WITHOUT AUTHORIZATION up to four times the subscription amount of some users without activating the service. That's what's frustrating.

[dusty seal]

I am responding to you, we are the helpers here and we are letting you know that OpenAI is aware of the problem and working on it, the yellow coloured nick members (OpenAI Staff) have also commented, but they are currently busy trying to fix this issue

[obsidian tapir]

but is your word a official statement of OpenAI?

[obsidian tapir]

do you work for OpenAi? are u here representing OpenAi

OpenAI should at least respond to support emails indicating that they have been received and are being worked on. I understand that fixing a bug can take time, but it is not acceptable for them to behave as they are. Even if they tell us that they will take a month, it's fine, but until now they have ghosted us, ignored us, and overcharged us, and no one is taking responsibility or sending an official message.

[dusty seal]

nothing in here is an official statement, they are on the website, this is just people talking and trying to help each other

[obsidian tapir]

so your word is not official

[dusty seal]

it's officially the word of an OpenAI Discord Helper, but it is not an official statement from OpenAI, no

[obsidian tapir]

I saw that there are people from OpenAI in this server, who work at OpenAI and who have responded to other Bugs' messages in the past... but in this message with almost 150 users and almost 1000 messages, they are conspicuous by their absence.

[dusty seal]

there are other threads here that have been responded to, if the OpenAI staff were to spend as much time in here as I do... they would not get anything fixed

[near roost]

The only threads I see they respond to are those telling them how wonderful they are.

[obsidian tapir]

I'm sorry, that's not enough, we need something official from OpenAI

[dusty seal]

OpenAI staff have responded to threads about this exact issue, the problem is that more threads get made and they can't reply to them all or that is all they would be doing all day, that is why I am ..spending all day doing just that

[near roost]

Jesus .. what a GHETTO company. Random fan boys in forums freelancing as heldesk

[sudden helm]

Why don't we unite and file a lawsuit against OpenAI to teach them a lesson?😏

[near roost]

Sow us one thread about this that they have responded to, and I will patiently wait for the fix.

[hazy orchid]

Would it be possible to link the replies you are talking about

[near roost]

He's lying. Some fan boy

[gloomy pendant]

$0.02, since I've been in the payment industry for all my life. In a situation like this, the best course of action is to stop accepting new registration/new payments until the existing issue is resolved.

The fact that they didn't even do this is a bit disturbing to me. It only makes the situation worse for everyone, including themselves.

[dusty seal]

certainly, give me a moment please

[obsidian tapir]

It's not an excuse. This is by far the biggest and longest comment thread about this issue, and it has been active for days. A short message like yours doesn't cost anything, and I appreciate your contribution, but it's not enough for us in any way

[hazy orchid]

Thank you

[near roost]

My internet company has millions of customers, more than OpenAI, with MANY more technical components, yet I can call a support line and speak to a human. Funny that.

[indigo axle]

the same problem

[dusty seal]

#1090564085143318528 message

[near roost]

The worst thing s that the free tier instance of GPT is BAD.

[near roost]

Bro, there is no official response or statement on that thread. It's YOU again.

[hazy orchid]

How is this an a statement? She just said DM me your mail

[near roost]

TO ALL Ignore this Foxabilio weirdo. He obviously wants a job at openAI or something

[dusty seal]

That is an OpenAI member of staff taking details from users about this very problem, what is it you want exactly?

[karmic forge]

I dm her but there is no reply from her till now

[dusty seal]

Rule 1  Be respectful. #rules You are free to have your option but continuous belittlement of those trying to assist helps nobody

[near roost]

If discord had a block feature, I would have just blocked you. You're freelance help desk is making matters worse. You are straight up lying, and probably doing it for attention or to make yourself relevant. If you are lucky enough to not be affected, stop compounding peoples issues by pretending that you have inside knowledge. You don't.

[hazy orchid]

Please read her message again, she says if you « still » have the problem, meaning for AI staff the problem should already best resolved

[near roost]

Maybe they have decided to pull the plug on plus, and have a permanent free tier instead.

[dusty seal]

OpenAI staff are aware of the issue, if you wish to have a refund please email [e-mail]

[obsidian tapir]

Section 2.1 of OpenAI's terms of use states that "OpenAI will provide the Services to you in a professional and workmanlike manner, consistent with industry standards for similar services."

Furthermore, Section 4.1 of the terms of use explains that OpenAI reserves the right to charge users for its services, but only if users have explicitly authorized the charge. In cases where unauthorized charges have occurred, OpenAI has the responsibility to investigate and provide a resolution to the user in a timely manner.

In addition, Section 6.3 of the terms of use mandates that OpenAI will "use commercially reasonable efforts to respond to support requests submitted through the Platform." This means that OpenAI has an obligation to respond to users' support requests, particularly when they have been submitted through official channels.

Based on these provisions, it is clear that as users, we are entitled to a high standard of service, and that OpenAI has a responsibility to investigate and resolve any unauthorized charges and respond to support requests submitted through official channels.

(this was made trough ChatGPT 3.5)

[hazy orchid]

And wait another 20 days to get a refund? Not really ideal

[dusty seal]

The past few users I have advised to use the refunds email received theirs within 72 hours

[near roost]

So. Those who have been scammed, remain scammed, and its pretty much a lottery if new subscriptions work. Isn't that the end of GPT plus in that case?

[near roost]

This person is a liar. I sent them a email 5 days ago.

[dusty seal]

did you contact refunds or support?

[obsidian tapir]

It's been days since they haven't responded to any email sent to them, neither to support, nor legal, nor AR, nor refunds

[hazy orchid]

😂😂😂

[obsidian tapir]

I have sent emails to support without any response. I left around 7 messages on the official support platform several days ago, but haven't received any response. That is precisely the problem - we are not being informed of anything official, not even a message acknowledging the receipt of the emails.

[dusty seal]

I have been dealing with users who have received responses all day since the incident started, they are processing the email requests as fast as possible.

[dusty seal]

please do not post your email to a public channel

[near roost]

Bro WHO ARE YOU? ..."I have been dealing with?" Please just shut up. You are an agent of chaos.

[dusty seal]

As I have said, I am a helper here. I am trying to tell you that OpenAI is aware of the issue and they are working on a fix.

[near roost]

Has anyone paid you, or asked you to "help" in an official capacity? Are you trained to help, with access to genuine information? NOOO the SHUT UP

[trail berry]

Over 5 days

[obsidian tapir]

How could we take your words seriously if you don't work for OpenAI? According to what you say, it is not official nor an official statement in any way.

[near roost]

Your help is sewing confusion. It looks like you are some type of student in PR , and have come to practice your skills here because you see the gap in openAI's ghetto company

[dusty seal]

I hope you all get a speedy resolution to your issue.

[near roost]

Ignore him. Obviously some weirdo who wants to be employed by openAI so bad,

[obsidian tapir]

What I'm interested in knowing is the following: if you know that OpenAI is working on the issue, is it because an official member of OpenAI told you? Do you have direct contact with them? If so, could you ask why they're not responding to anything?

[proven cargo]

I am having this issue today

[obsidian tapir]

@dusty seal u there? if you know that OpenAI is working on the issue, is it because an official member of OpenAI told you? Do you have direct contact with them? If so, could you ask why they're not responding to anything?

[proven cargo]

I still haven't received a reply to an email I sent over a month ago. The support doesn't exist.

[obsidian tapir]

😦

[warm ledge]

I hope they will take care of the issue. If not I think this will be their downfall

[obsidian tapir]

"We, as members of the OpenAI user community, are deeply troubled by the reports of unauthorized charges and payments, as well as the lack of access to ChatGPT Plus that has prevented some users from fully utilizing the service. It is unacceptable for users to be charged without proper authorization and to not receive the services for which they have paid.

We urge OpenAI to take immediate action to investigate and resolve these issues, as well as improve their customer support processes to ensure timely and effective communication with their users. It is essential that all users have access to the services they have paid for.

As a community, we are committed to working together to raise awareness of these issues and advocate for fair treatment of all OpenAI users

"We would like to acknowledge that the previous statement was written with the assistance of ChatGPT 3.5. We appreciate the support provided by AI language models like ChatGPT 3.5 in helping us communicate our concerns and advocate for fair treatment of OpenAI users. We believe that AI technology has the potential to improve many aspects of our lives, including communication and problem-solving, and we are excited to see how it continues to develop in the future."

[obsidian steeple]

In my case, it has already been three days.

[tough pawn]

Same issue.

[obsidian steeple]

152 people

[near roost]

Has anyone figured out a work around? I am reluctant to try from a new email and have my money taken 3 times

[near roost]

Do you know if it would work if I made a new account from a new email?

[hazy orchid]

When you use a new account that pays for ChatGPT plus for the first time it works

But history gone..

[near roost]

I can deal with that.... just scared it will take the money again and not provide

[hazy orchid]

No no with a fresh account it works

[obsidian steeple]

I have sent 8 emails, but I haven't received any replies yet. It seems like the system might be experiencing some issues, and there could be a high volume of inquiries.

[near roost]

might be the way to go to save from waiting 8 months for a resolution. The free tier version has less tokens, it suddently forgets context of what you are talking about !

[hazy orchid]

Yes but for me it is impossible since I have history chats with 10s of thousands of words of context and it would be impossible to « retrain » it on my personal data

[hollow condor]

I have heard they need ~2 month to respond to emails - perfect customer support!

[near roost]

I have worked in high volume tech support desks, and when there is a wide spread problem , it literally takes one mass email. Well, that is in cases where customers are valued.

[hollow condor]

I just wanted to share my frustration with OpenAI's lack of support regarding my ChatGPT Plus subscription. I have tried multiple times to contact their support team, but have yet to receive a response or any indication that my issue is being addressed.
As paying customers, we deserve better than this. It's not just about the money, but also about the value we expect to receive from a service we have invested in. I think it's important that we raise our voices and demand better support and communication from OpenAI.
If you're experiencing similar issues, I encourage you to share your experiences and thoughts on this matter. Together, we can make sure our voices are heard and push for the change we deserve.

[obsidian steeple]

This morning, I attempted to do, but encountered some difficulties.

[near roost]

To be clear: you made a new account, with a new email to do this?

[obsidian steeple]

Yes

155 people

😦

[near roost]

ok so new subscriptions are also not working?

To make issues worse, the free tier is now a glroified stack overflow .. its become LAZY

[haughty shard]

this absolutely sucks. we're trying our hardest to get this noticed directly from the team

[near roost]

I think we have been victim to the greatest bait and switch in history

[haughty shard]

thank you guys for being so patient

[near roost]

Sorry, but who are you?

[haughty shard]

im lucas, i work on the discord :)

nice to meet you

[near roost]

1. Are you human, 2. Do you work for openAI ?

[haughty shard]

yup, and no

[warm ledge]

I hope this will be resolve @haughty shard

[near roost]

All due respect, but some random making apologies for some billionaire company taking my money does not make things better.

[haughty shard]

i totally understand

i just wanted to share a personal update

[near roost]

But why do you speak as though you speak FOR them?

[haughty shard]

im not, i stated we (volunteers) were trying to get ahold of the team to address this issue

in my first message

[near roost]

The "Team" were very active when they were collecting the media praise and attention

[obsidian tapir]

We appreciate the volunteering effort of the Discord users who have nothing to do with OpenAI, but their opinion does not represent an official position of OpenAI in any way and is not helpful to us. We are demanding an official statement from OpenAI.

[near roost]

Seconded. I don't need volunteers giving me some cookie cutter " please be patient, we are dealing with it"... who are you to me saying that?

[rotund matrix]

100% Agree, we need this fixed

[haughty shard]

im not gonna elaborate then, hope everything works out with you guys

👍

[near roost]

It's like sitting in the hospital waiting room with your child in intensive care, and some random member of the public giving you a prognosis

[haughty shard]

yeah ive been there not fun

i understand your point and my apologies if i came across as insensitive

[light summit]

It is all good. I understand you are trying to help

[near roost]

I understand, but please be upfront about who you are, and what you are saying. We have ALL been patient. Some people for over a month.

Any other freelance <@&1007805617555124274> public relations agents in the chat?

I have worked for Microsft , believe me, THEY @tired depot KNOW about this. That is what is so frustrating, knowing the procedure, the ins, and outs of what goes on. This is HIGHLY unusual. Not even at an internet ISP charging home customers $30 a month would they show such contempt . That's is EXACTLY what this is, contempt for the customer. They would never do this to B2B customers.

Ok so we had confirmation from @obsidian steeple that new account registrations are also not working. Can anyone else confirm?

[light summit]

Don't take it personally that people are upset. They shouldn't take it out on you. People will do what they can to help. The fault lies with OpenAI

[haughty shard]

i know, thanks :)

this whole thing is a huge mess

[dreamy nexus]

This needs to get fixed. Paying customers (especially at $20/mo) need a priority entry to system for support.

[haughty shard]

aw im glad you happened to talk to an oai member, ill bring it up to one next time i see one

[echo jackal]

same too

[near roost]

Not*

anyone here interested in organizing together to get this resolved?

You need to hit them on Linkedin too

[dusty seal]

I made the payment on the April 1st.

😦

And I stell don't have service plus

[slate reef]

They literally just scammed me...bruh

[near roost]

Bro. I worked at Microsoft for 10 years. Trust me, visibility is not the issue here. There is something deeper going on. Some corporate dispute that has spilled over affecting paying customers. The fact that there is complete radio silence speaks to that.

[near roost]

Welcome to the club of those forcibly injected with the AI drug, and then scammed by the dealer when we went for our next hit

Those who paid by credit card can get an instant charge back, but those of us who paid by debit card not

The hiring process in these organizations vary depending on what field you are working in. There are literally ex taxi drivers at these places. In this case, we are talking about basic 1st line support principles, and we don't need to discuss the technical root cause that we will never know unless they decide to tell us.

[tepid creek]

BTW, I started to hate OpenAI because of this. I don't want them to use any of my data for improving their product, so I asked them to not to use my data at all for produce development. If you have a similar way of thinking, here's the link to put out: docs.google.com/forms/d/1t2y-arKhcjlKc1I5ohl9Gb16t6Sq-iaybVFEbLFFjaI/viewform?ts=63cec7c0&edit_requested=true

[near roost]

SAME. I was a sworn fan boy, but now I can't wait for Google Bard to be honest. At least I know that they have the infrastructure for customer support, and know a thing or two about Database management.

[warm ledge]

Agree. Hope they release it as soon as possible.

[near roost]

Not the time for this discussion. We are talking about FIRST LINE SUPPORT that programmers have nothing to do with. Let's talk about their first line support practices, then we will deal with their super start programmers.

star*

[dreamy nexus]

What first line support?

[near roost]

Why don't you explain your point to us?

[dreamy nexus]

Seriously, how hard can a easily repeatable problem like this be to debug, fix, and test?

[near roost]

In simpler terms. I just read you telling us all how super selective they are about interns and programmers. What does that have to do with the issue at hand?

[tepid creek]

I have sent DMs to all of these accounts, but so far no one has responded. Not only has the official support been unresponsive, but people working within the company also do not have a supportive attitude.

[hard hemlock]

i just subscribed to GPT plus and GPT4 is not generating any responses! how can i fix this!!! please help

[dreamy nexus]

What official support?

[near roost]

FLAWED. Nobody in the industry is hiring savant level first line staff bro. You need a bunch of randoms working 12*4 shifts , manning the phones, emails, whatever. At the very least, customers get notified of issues affecting multiple accounts. This in turn puts out the raging fire whilst the savant programmers fix the issue. Savant programmers are not working half help desk, half ChatGPT my guy. An entirely different career path. The only selection bias there should be is agreeable customer FOCUSED help desk staff

[tepid creek]

this is what i mean by official support.

[near roost]

Take it from a 20 year vet of the industry. Whether anyone can fix it or not, they have fumbled BASIC industry standards in customer support whther is be SCRUM, ITL, or AGILE

Not how it works. The customer care and programming are different departments. I take it as a given that this is a complex issue to resolve. My feeling is that it is actually some unknown corporate war between departments because that is the only time you see them ignore the issue like this.

[clever pumice]

so is there no fix for this yet?

[woeful dew]

refund

[clever pumice]

i just want chatgpt plus

lmao

[woeful dew]

yeah same

[near roost]

Bro, they have not even acknowledged that there is an issue!

[woeful dew]

idk why the people on here are stressing over 20$

just wait a few days for them to fix the issue

[near roost]

Sir, I speak with experience. It's YOU who speaks with "belief"

[worn nest]

are you 100% sure this is only affecting Stipe+Google users?

[dusty seal]

how do I get to this chat? Please help me.

[near roost]

Some have waited 2 months.

[woeful dew]

how sad

[near roost]

See a fair few Microsoft customers affected too.

yeah, yeah whatever , "my fiend worked there... yadda yadda..."I have worked at high complex, high volume, high risk tech environments all of my life. Put it this way. If your internet went down for 2 months, and the ISP had yet to acknowledge your complaint, but still took your money, would you be sat here saying "give them a few more days? High complex, high volume environments have First line, second line, 3rd line support desks EXACTLY for this reason. A team of 12 could easily manage 24 million customers.

Same as everyone else. I am mad because I KNOW the industry standards and I KNOW how unusual the radio silence is. There is absolutely no excuse for it.

[main fox]

Lmao this thread is only reaffirming all the discord user stereotypes

[worn nest]

Is there anyone here who is experiencing issues with their account created using a regular email and password combination (not OAuth)?

[clever pumice]

i got muted for using double U - Tee, Eff

insane

[near roost]

Thank you! See, experience allows us to discern a lot from the outside. My further point is that the lack of communication of an issue that makes them look like fraudsters speaks of this sort of "civil war". No offense to you.

Interesting.

Well thank you for giving me half a brain

[near roost]

@obsidian steeple Said she tried from an alternate account and it would not let her make payment all together. I am reluctant to invest a 3rd time into this fraudulent quagmire

Any rich people here willing to make a new account not using Google or Microsoft OATH to see if it allows them to make a new fresh GPT+ account?

Would anyone here take the same behavior from their ISP? I don't understand the "just give them a few more days" attitude, some people have had this for a MONTH! Imagine if your ISP suddenly cut you off, double charged you, and then refused to answer your calls and emails

[worn nest]

Although I am not especially wealthy, I tried the method and it was successful. I now have access to Plus and GPT-4. I plan to cancel my other ongoing subscription and ask for a refund. This solution is satisfactory for me.

[dusty seal]

thanks for the update, there is a [e-mail] for old account removal, although I suspect you'll want to contact [e-mail] first and get a reply from them.

[near roost]

Might do the same. will be sad to wave goodbye to my message history

[dusty seal]

🤔 lemmi have a look at some notes, did see a system for downloading old histories... don't hink you can upload them to a new account though

I had ChatGPT Plus subscription for March and now even though I am billed for the April, my account status is shown as Free Plan. I was using Plus last month. It even worked for few days in April and now suddenly it stopped working. I am using Microsoft Authentication method.

[near roost]

About to try making a brand new account with a brand new email. Worried because only Microsoft or Google Auth are available as joining methods!

[dusty seal]

you can use just your email and password, you don't need to pick an OAuth method

[near roost]

Bro just STOP with the dodgy advice. Are you not seeing the screenshot?

[dusty seal]

I had a look and I can only find some chrome extensions under the name of Save ChatGPT.. not sure I'd trust any extension at this stage

[dusty seal]

Yes, I can see it. You enter the email address in that box and press continue, where you will be asked to enter a passowrd

you don't need to choose microsoft or google

[near roost]

ok

[full tulip]

I think we can take the crown of worst customer service off the head of Comcast and give it to OpenAI at this point. A Billion dollar company with no customer service. If any of their competitors can provide similar quality to GPT LLM and good customer service, they will lose a lot of public business. I know OpenAI has Microsoft as a sugar daddy so it doesn't need individual subscribers' money as much, but still.

[dusty seal]

Usually a customer base grows over a number of years, there are no pre existing models of how to scale when 100M+ people join in a month

it's just never been done before

yes, this is not very joined up at the moment, but it's being scaled rapidly and there are growing pains

[near roost]

They dont have 100 million paying customers bro. The would have a revenue of a Trillion a month

[dusty seal]

Not paying, but total users.

But even the paying is now astronomical for any new to the market company to try and bring in the staff needed and have it all compliant and secure

I remember the first years of facebook and twitter... wow they were a mess for 36 months.. ChatGPT is.. 2 months in

[near roost]

Ok so here is my on my new account NOT using Google or Micirosoft Auth

.. and about to pay

[main fox]

How did you manage to get through the SMS verification process?

[dusty seal]

also... wow flashbang mode..

[weary sparrow]

Same problem

[full tulip]

You are right, but the way consumer behavior operates will have an impact on how many of those 100m+ go to another provider. Word of mouth plays a big role too, and there are many upset people here who would not recommend OpenAI right now. Google is a household name, most of us use them daily and own products they make. I am curious to see how well Bard does, I am not AGI monotheistic and cant wait to see the competition over the next few years.

[woeful dew]

this is good news

[dusty seal]

Ya, I'm not sure anyone is within 2 years of where OpenAI is in terms of the stability of the AI itself, it will be interesting to see

Ohh, bot

no, you didn't 😂

I am hoping that was an all caps shout of Joy

DM me, I need to know!

[full tulip]

Well if the show Silicon Valley is any indicator of reality, we will see a Nucleus, Endframe, Piedpiper situation unfolding soon. Cant wait for the next RussFest!

[dusty seal]

Yup, as soon as this account/auth issue is fixed .. there wil be some other growing pain to sort, I predict a year or so of issues like this before things settle down, if they ever do with such a fast paced tech

your 5 mins must be up by now 🤔

[near roost]

They have paused new subscriptions. SOMETHING IS GOING ON.

[dusty seal]

interesting

[near roost]

YEP. I think its a response its at least partly in response to this issue.

[dusty seal]

it would sort of make sense

halt it from getting any worse while it's being worked on

[light summit]

I think they need to balance their resources to enable people to develop stuff for API etc, since I imagine that is where the bulk of the long term profit will come from. Sure subscribers are nice, but if popular software starts using GTP 4.0 then that can be quite profitable for them

[dusty seal]

for sure there needs to be sufficient compute for the commercial side to run, one of the directors posted about GPU's being the root of all evil for them at the moment

[dusty seal]

have you applied for a GPT4 api key?

[light summit]

Hahahaha, yeah. I mean LLM's might become the new bitcoin haha. Maybe I should patent some system for distributed LLM haha

GTP Distro 😄

[dusty seal]

LLM:AtHome like the folding and seti 🤔

not a bad idea

[light summit]

Yeah, honestly not unreasonable. People contribute and get tokens for their contribution, and then people can buy tokens if they don't want to spend GPU resources themselves. And then people can exchange tokens for money. Etc. A financial eco system

[dusty seal]

anyhoo, this is going offtopic for here, should mopve that chat to #ai-discussions

[light summit]

Fair enough

[dusty seal]

@near roost I know we got off to a rocky start, would you mind DM'ing me if you get your Plus membership through, I can share that info with others

[light summit]

Mine is also still caught in Plus limbo. But I have emailed them so hopefully they fix it soon enough

[dusty seal]

yea, can I check, do you auth through google or microsoft?

or do you use an email and password?

[light summit]

Email and pw

[dusty seal]

interesting

[zenith yarrow]

Same here with email and pw also.

[dusty seal]

and does it all work fine apart from no Plus? you can log in and use it ok?

[kind spoke]

in mine yes, everything work except plus

[light summit]

Yes, it works quite well apart from that. Minor issues sometimes like the chat crashes and stuff, but apart from that it works fine. And when it comes to resources allocated, it seems to be allocated resources as for a GTP Plus member, since the 3.5 answer is quite speedy, as compared to the free stuff.

[zenith yarrow]

Works fine on my end, just no GPT4 access or model options. Chat section tells me to upgrade to plus but I have a plus account with up to date invoices. Even paid an extra invoice

[dusty seal]

ok, have you all tried a number of different browsers, not just chrome?

it probly won't make any difference

[knotty saffron]

I can't guys I'm having withdrawls from not using GPT4, GPT3 and Bing just don't provide the same high

[light summit]

Difficult to explain but it is quite speedy. So I think I got compute resources allocated to me as a Plus subscriber, but I lack the 4.0 access

[dusty seal]

Has anyone received a position from openAI ?

[zenith yarrow]

I have. Chrome, edge, mobile, Firefox

[dusty seal]

Lucas the head lead for the discord came in and told everyone that they would make sure OpenAI were on it

[dusty seal]

Ok

[kind spoke]

really?>

[light summit]

Edge Dev, no dice. But yeah, I really don't think this is a browser issue, but rather some issue in the backend where the site should verify that the user should have access as a Plus user. But the "deep back backend" still knows you are a Plus user so it allocates resources to the user as appropriate for a Plus user

[dusty seal]

they kjnow about it, it's just such early days, the system that are in place are just very new and not properly joined up yet, it will all get a lot better once a tonne more staff trained up and got involved

[dusty seal]

scroll up about 5 pages

#1090994718382489690 message

[dusty seal]

I'm almost certain it's not.. but a run of firefox as a test...

worth a shot

Hello everyone, any position on this problem ?

[light summit]

Don't have firefox but I can try brave

[dusty seal]

brave and edge are all chromium under the hood, I wanted to try something non chromy

[light summit]

@dusty seal Yeah. Brave I think is based on Firefox, but yeah, no dice

Actually no, also chromium

[dusty seal]

you can contact [e-mail] but they seem to be swamped at the moment

[kind spoke]

i did that too, it didn;t work, i think the problem is with some account id's

[dusty seal]

how do you mean also chrome?

[light summit]

Brave is also based on Chromium

[dusty seal]

I’d like to know if OpenAI has spoken out about these problems with payments and the release of paid accounts.

[light summit]

yeah, firefox is also no dice @dusty seal

[dusty seal]

thanks for giving it a shot

[night trench]

I have the same problem!!

[dusty seal]

something is defiantly happening at the moment, new signups just got closed

[light summit]

No problem. But yeah, I have given my educated guess and where I would start looking if I was dev. Somewhere in the backend there is probably some SQL line or so that has been messed up. So the user isn't given the 4.0 interface. But the server that actually compute the response still knows that the user is a Plus subscriber, so it allocates more resources to it.

[dusty seal]

hopefully that means something is getting tried/tested

[light summit]

My students don't have GTP Plus but I have, so I am quite well aware of how dreadfully slow the free 3.5 prompt response can be

[dusty seal]

no idea, to me it looks like some issue between the payment processor and the backend at OpenAI.. the payment is taken but it's not getting fed into the account database

some big update * where statement in SQL is falling over

[light summit]

Yeah, but the response is still speedy. Which makes me think that some parts of the system are still getting the accurate update

[mighty hemlock]

oh

Good news

It was fixed to me

I got Plus again

[dusty seal]

there was also a disconnect where if you paid once, it would allow you to do it again... so that caused issues, I think again related to the fact that there was no update to the account

[dusty seal]

great news

[light summit]

Maybe we should try some nice and spicy SQL injects. WHERE 'Plus'='1' OR '1'='1' 😄

[dusty seal]

🙏 please don't break it

[light summit]

Hahaha

[mighty hemlock]

hahaha

oh, We can no longer change model to ChatGPT 4 ?

[dusty seal]

let me check mine

[mighty hemlock]

Thanks!

[dusty seal]

that's what I see

[mighty hemlock]

omg, I have the plus now 🙃 but I can't change the model

[dusty seal]

so you see ChatGPT Plus but not the GPT-4 in the list?

[mighty hemlock]

yeah 😕

[fair briar]

I still get the paused message.

[dusty seal]

that is interesting

hopefully that will show soon

[dusty seal]

ok, so that message seems to be up for everyone, with a bit of luck it's being fixed and we can all go home and talk to gpt 4 about hamburgers

[fair briar]

@dusty seal do you know if we get compensation? So the days when we couldn't use ChatGBT 4 get reimbursed?

[dusty seal]

I think there will be a riot if not... I can't say for sure, but I hope so 🙏

[prisma temple]

I am still stuck on the free version

[kind spoke]

in my account, it shows that i have the paid version, even thought the plus isn't working

[prisma temple]

Did it change now?

[kind spoke]

what do you mean?

it shows me this, from the moment i paid it, but right now it doesn't work

[prisma ruin]

For me it just shows the free interface. Others say they see Plus like that but no way to use GPT4. Others see GPT4, but it never responds to prompts. Not sure if this is different manifestations of the same underlying issue or if there are different things at play

[coarse pivot]

@kind spoke you have a diff bug

you actually have plus, it's just that GPT4 is a bit bugged rn, we on the other hand, don't have plus, we paid for it, and haven't gotten it 😦

[kind spoke]

i see gpt 4 , i can choose it, but it doesn't work

is shows me the message that an error occurred in every question i have

[prisma ruin]

https://discord.com/channels/974519864045756446/1092138357468975235

I think this might be more for that particular issue

[dusty seal]

yea, these seem related but different issues

[coarse pivot]

@kind spoke as I explained, different bug

[dusty seal]

the end result is no GPT-4 but the method is different

[coarse pivot]

I don't want some random Dev coming in here and getting confused thinking this thread is covering that bug, it isn't. not all of us have a lot of money.

[dusty seal]

sort of points to a common bug in terms of the account not knowing that GPT-4 has been paid for

[coarse pivot]

for an example, I actually did spend the last of my money on ChatGPT Plus, hence why I've been harrassing OpenAI via discord for last few days

I got paid today so I'm good now tho

still, gimme plus openai

[whole ledge]

Same here. I have been dealing with this issue for about a week now. I've tried everything that I could think to do on my end and I'm no closer to resolution. I'm hoping they can fix this issue soon and apply the lost access time to our subscription cycle.

[silent wolf]

Same issue here

[woeful dew]

Amazing support...

[teal grotto]

Same Issue here. The first invoice charge failed and then I manually paid for the invoice on Stripe. Got charged but no access to ChatGPT plus. And it seems there is no way to reach support, no response to emails or message sent in the help box.

[obsidian steeple]

I informed them that I experienced the same issue this morning.

Something is being done. I logged in with my partner's account and this is what appeared.

[silent wolf]

I looked into my issue more - I’ve had paid access for several months and had no issues with autopay. The failed payment yesterday doesn’t even show on my card. Now they’ve billed a new card and I still don’t have Plus. Hopefully OpenAI gets this worked out soon, but it seems impossible to get support.

[near roost]

I am trying to make do, but the free version is SO Ghetto! lol .

[coarse pivot]

Question

if I pay for it again now, will it go through on my acc?

I tried it 5 days ago whne the bug happened

or is it my acc thats affected / do i need to do it on a diff acc

[jade ether]

I would not recommend buying Plus right now

[coarse pivot]

ive heard it works on fresh new accs

ive been gpt less for too long

I cant do some of the things I want to do without it

[jade ether]

Mileage varies. Best not to risk it

The issue isn't fixed yet

[obsidian steeple]

I totally agree with you, haha!

[torn haven]

Anyone else having their PAID account only work intermittently? Where login erases all Chat history and only gives the free version?

Logout / Clear cache / etc doesn't seem to change anything

[obsidian steeple]

175 people With the same issue, there's no alternative but to wait.

[crimson scroll]

175*** been dealing with this nonsense for a week so far. Charged me twice yet still no plus access.

[torn haven]

What's weird is the issue comes and goes. Not really any rhyme nor reason that I can tell. Maybe someone else has a better theory.

[swift helm]

Somehow it says that they temporarily paused the upgrade.

[coarse pivot]

175 people who have reported it to this thread.

there are a lot more trust me.

[jade ether]

High demand totally

[coarse pivot]

not everyone reports stuff

the biggest annoyance for me is that my bank won't chargeback unless I pay them $30

so im stuck waiting for a resolution

[swift helm]

@coarse pivot Me too. Even though I unfairly charged by openai, bank cannot raise a dispute or just chargeback for our money.

[coarse pivot]

if they were an australian business, it'd be easier.

I'd call the ACCC and get them to pressure my bank to chargeback.

it's illegal in my country to not give rendered services on payment.

[jade ether]

They can still get hit with EU fines if they want to continue supporting it as a region

[coarse pivot]

keeps our businesses fast and good

[jade ether]

Bummer that some banks here are being annoying

[coarse pivot]

theyre all money gobblers.

they like our cash 😦

[swift helm]

It seems illegal too in South Korea, but the bank still don’t have authority 😦

[coarse pivot]

ok lets setup a class action.

jk jk

[analog fjord]

When they are this much ahead of everyone, they really can do anything…

It's not like we have any alternative unfortunately

[obsidian steeple]

Yes

[sturdy gazelle]

Same problem

[swift helm]

Do you guys think that they are fixing this error??

[ancient ridge]

i think they are

[swift helm]

Lol

[static crane]

I also faced a serious issue that needs to be addressed. Some users, including myself, are experiencing problems accessing our ChatGPT Plus accounts even after paying the overdue balance. This is a major problem, as we rely on ChatGPT Plus for important tasks. MY email is [e-mail]. I have email to [e-mail] but without a reply from them. I also ask help from ChatAI Help Center through messaging but still without a reply from them.

Do you all have any suggestion to tell ChatGPT to solve this issue?

[lilac grail]

Same error on my end. 😦

[swift helm]

I think spreading this issue and making popular is the only thing we can do

[static crane]

I see, do we need to do any bug report in this chat?

[swift helm]

I'm not sure but I think yes you can report your bug

[misty ledge]

Same problem here, account :
[e-mail]

Not sure if there's anyone from OpenAI reading this channel... But this problem is impacting a lot of people, and exactly the ones that actually paid for the services

[obsidian steeple]

I am facing a similar problem, and I attempted to generate awareness on Twitter, but unfortunately, I did not receive sufficient support.

As a cautionary measure, I would advise against sharing confidential information such as email addresses and phone numbers on this platform to ensure your privacy and security are not compromised.

[forest bay]

There's a whole bunch of people having the same issue (me included). Did we hear back from OpenAI? Is there any ETA for fixing that issue?

[tepid creek]

I tried messaging the product managers of OpenAI on LinkedIn: www.linkedin.com/in/jiangangela/ and www.linkedin.com/in/jangjoanne/. So far, I have not received a reply, but I hope my message helps them realize the issue. If many people do the same, it will be a strong voice. Please remember to be polite and respectful when sending messages.

[hearty cloud]

This isn't the first time they pause subscriptions though...

[obsidian jacinth]

I have the same problem. I didn't realise my payment didn't go through as I use a pay as you go card for it and paid the balance today but have no access

[wraith cliff]

I posted earlier that I subscribed to the service on March 16th and despite trying every method of communication (social media outlets, email, chat box, community forums, here) I have been unsuccessful in reaching anyone or hearing back about this issue.

Unfortunately, I had no choice but to dispute the charge with my credit card and I was issued a refund. I will have to keep an eye to see if I am charged again in April and go through the dispute process again.

I think they are overwhelmed and experiencing major growing pains and they are having problems posting payment info from Stripe into their system. That is understandable, but saying nothing is not good form. I hope they clear it up. I'd like to use the service but at this point will hang back until they get this under control.

[jade ether]

I'm happy you got your money back! You should be able to cancel in "manage account" if that's visible as a free user. Otherwise your bank may be able to block OpenAI or reissue a card at your request

[hearty cloud]

You're likely not the only one of thought of this. If someone gets 2, 3 or even more messages every day about the same issue they're likely to straight out ignore the rest (if they even replied to the first few people messaging them)

Was "ChatGPT Mar 23 Version" something old when they announced Plugins? Or is it new

[jade ether]

That seems to be new

[wraith cliff]

I have not been able to get to my account info. Any time I visit the site, I am put right into ChatGPT with only a Logout option. I was able to get to my account info at one point but it said I have no billing history, so that's why I think there's a serious disconnect between Stripe and openAI's posting process.

[hearty cloud]

Maybe that was the rabbit hole they were in for these days? 🤔

[jade ether]

Strange

[jade ether]

If you mean the payment issues, that was a problem right from GPT4 launch. It got worse and worse over time until now where we're at

And luckily I'm completely unaffected somehow

We'll see if I can keep my Plus for two more weeks

[hearty cloud]

That's what I was interested in, I hoped somebody would do some sort of a poll and gauge how many people are affected

[olive aurora]

Do you all have plus but can't use the plus function?

[hearty cloud]

A lot of people here are, and also got charged multiple times actually

[jade ether]

I have Plus and Plus features. The half-Plus thing seems new tbh

[hearty cloud]

Are you an old Plus member, or you paid just now these days?

[acoustic knoll]

I actually paid for plus but I'm only accessing the free ChatGPT as if I haven't paid.

[tepid creek]

That's a reasonable guess, but I still think it's effective. What if every single employee at OpenAI gets a message like that on multiple social media platforms? If they are normal human beings, then at least they should feel compelled to fix it soon or make an announcement. We paid for this and are getting nothing in return, so we should take some action.

[jade ether]

I paid right at GPT4 launch, a half hour before the announcement livestrean

[olive aurora]

But plus can't be opened today.

[hearty cloud]

Chances are, if they're not the responsible team/squad, they'd probably just ignore the message altogether xD

[jade ether]

As someone with a job, low level employees don't care about management's blunders

lol

[tepid creek]

I still think it is better than doing nothing. If we send direct messages to every single employee, some of them may be part of the responsible team/squad. I'm afraid that the responsible team/squad may not be aware of this issue. We haven't seen any official response from OpenAI. If they have a moral obligation and are aware of this issue, they should make an announcement that at least acknowledges the problem.

[hearty cloud]

That's very unlikely, they have eyes bro xD also it's not incredible (not-credible) that some of OpenAI's employees themselves or their friends/family are also affected

But you do have a point, any means of getting to light is a means of getting to light

[tepid creek]

Alright, then they just don't have a "moral obligation" 🙃

[hearty cloud]

Nobody really knows, you're just looping back to square 2, why isn't there any public announcement

There's something happening that we don't (and probably won't) know about. That's really all there is to it 😭

[silent wolf]

I was just able to re-upgrade my account. Not sure if I'll get double billed, but I at least have Plus back.

[unborn pecan]

How you do that ?

Hi any admin here, i need help on this too , my account is [e-mail]

[stable mason]

am curious too lol

[zenith yarrow]

Hello all, I know this isn't a great fix for this issue, but maybe a temporary one for those who need access to GPT-4.
I cancelled my plan with my current account (will be figuring out how to get a refund if/when support gets back to me on that/through the bank if need be) and opened another account through gmail auth. It looks like the option to upgrade to plus is there now, and I did so, and have successfully gained access with no issues. GPT-4 seems to be working fine as well.

For reference, I am in North America.

[jade ether]

awesome to hear!

[spice marten]

The thing is that whenever I try to send them a message and I'm asked to log in first using the same credentials as chatgpt plus, I land on platform.openai.com which has no history of any payments that I've made. I'm recognized there as a free account user.

[dusty seal]

still no go for me. 5 days now. Spain

[night trench]

Me too, same here!

Is someone from openAi aware of this? are they reading this channel? I think it is illegal to charge the subscription but not give it to the subscribers....

[vivid pendant]

Since March 29. Armenia. Added a flag

[oak ginkgo]

Someone posted on Reddit

[vivid pendant]

was deleted from reddit r/OpenAI/comments/128h2sv/lots_of_users_that_renew_gpt_plus_subscription_is/

[wild quail]

same problem

[wild quail]

I posted the same thing, got removed. They're removing posts regarding this

[icy iron]

How is this not getting any traction on twitter / reddit ?

it's been 5 days since paying users can't access their product

[wild quail]

They're deleting reddit posts.. Prior to reading bug reports here I thought the problem was an isolated case

[icy iron]

I'm sending emails to all news networks,

there's been no acknowledgement, no communication, no emails from them .. ANYTHING

[tepid creek]

!! Just noticed that a staff finally said something officially! At least someone at OpenAI recognized the issue finally😅 https://community.openai.com/t/paid-for-chatgpt-plus-but-still-getting-free-version/129073/78

[tepid creek]

Yes, this is very good! I already sent Twitter DMs and LinkedIn messages to many employees, but I haven't received any replies. It's probably time to contact the media and report this issue widely. Although a staff member at least acknowledged it at a community forum, there is still an issue that needs to be broadcasted by the media.

[spice marten]

It's amazing they have time to monitor and delete reddit posts, and they don't have time to read user reports on their help channel!

[vague blaze]

same here

[willow sedge]

So it seems there is a legal team we can contact. We also need to get the main chatgpt YouTubers making videos

[gloomy pendant]

Platform is a different platform from ChatGPT. Billing details is only visible there if you’ve paid for API

[still forge]

good news. i got plus access, but still double paid. hope for prolonged PLUS subscription or refund in near future.

[dusty seal]

Bad "news" for me. I am still on the standard plan.
Have you done anything?

I paid twice: March 30 and March 31, and on the same date, I reported to the OpenAI's "Support Center" chatbot, e-mail ([e-mail]), Twitter, Instagram, and here. lol

[wild quail]

The fixed it now I think, I got the gpt+ access

[gloomy pendant]

For those who already got access, when did you make the payment?

[dusty seal]

I can’t wait any longer 😭😭

[sour nebula]

I've already lost $300 at work because of the failure to open PLUS

[lusty jay]

How many days people waited still they didn't return back?

did anyone tried to linkedin to reach them?

[gloomy pendant]

I’ve been waiting since 30th

[hearty cloud]

Some people are knocking on the 1 week door

[hearty cloud]

And yes

[fair briar]

For me, everything is as it was at the beginning

[hearty cloud]

I don't see "Manage my subscription" though, I'm not Plus

[fair briar]

You will only see this if you have subscribed

[hearty cloud]

If you clear cache/cookies, does it go away (cached), or is it actually visible because of some information from OpenAI's servers?

[dusty seal]

same here

cleared cache/cookies, doesn't change anything

[steel mason]

"I have purchased a ChatGPT Plus subscription. The payment has been completed, but I am still shown as using the free plan. Could you please assist me with this matter?
My name is BAHADIR YILDIRIM,
My email is [e-mail],
Login method: Google login."

[vivid pendant]

Doesn't work for me.

[lusty jay]

Google login, does it related too all people?

Bahadir, bro you need to wait more than 3 days i think, because people waiting here 7 days more

Ok, i understand i'm not big guy, all the people here is the no connection? network? community?

[near roost]

Not a solitary one of us buddy.

[tight edge]

For the people who got the issue solved, how many days did it take?

[midnight bison]

didi

[near roost]

EVERYONE did exactly this : 1. You are suddenly downgraded 2. You check the account and see that the payment did no go through (not your fault) 3. You make a manual payment = money taken, but no Plus account , 4. You have the idea of paying for a new subscription on the same account = no plus account.

[near roost]

Hit them on linkedin. That is where it will hurt most.

[near roost]

Having worked in the tech industry all of my life, I can assure you, THEY KNOW, and the radio silence is coordinated. Some lowly support worker HAS ASKED,"what should I say?"

[near roost]

Hit them on Linkedin.

[spice marten]

The problem has been solved. I have GPT Plus again

[thick raptor]

Was it automatic or did you have to do something about it?

[near roost]

I just made a Linkedin group about the problem.

[swift helm]

The problem has been solved. Is there anybody who got solved this problem?

[prisma temple]

Mine is still not solved

[thick raptor]

Same

[hollow condor]

Not solved for me!

[prisma temple]

For those who got it solved where are you guys from?

[nocturne sparrow]

Still not working here, I might have to make a new account since I really need it

[sly kindle]

same

[quick vector]

For some reason, they solved my problem. Since yesterday morning, I've been writing to them everywhere I could, to the support and refund email, to the technical support at https://platform.openai.com/account/usage. This morning, I received an email from support:

"Thank you for reaching out! We're here to help and would love to provide support.

If you need assistance right away, please visit our help center and start a conversation with us from the Messenger at the bottom right of the screen.

We hope that we can assist you in resolving any issues you might have and wish you a great day ahead!"

[swift helm]

South Korea

I think they are gradually solving the problem

[stable mason]

Malaysia 🇲🇾 ,
Solved Already + got charged less than usual amount

[dusty seal]

I had the same problem and is persisting (5days now, double payment). Asked for refund, but haven’t received any reply. Anyone got an answer from refunds?

[near roost]

Nope. Welcome to the club.

[dusty seal]

Thanks, been here since day 1 😂
Just wondering if anyone got an update for refund requests

[zinc ridge]

Not solved for me.

[analog fjord]

My account is working again

[hearty cloud]

Really? Did you have the same issues with multiple cancelled payments, and no Plus access?

[gloomy pendant]

I think they’re reprocessing subscriptions, probably from the latest payment first (which means us who have been waiting for 5+ days will have to keep waiting…)

[lusty jay]

OMGGGGGG REALLY GUYS? some people get solved?

say yes? or lying

OMG Look at mineeee still didn't solved:(

[dusty seal]

Same problem !!!

[whole radish]

Same bug

[lusty jay]

bro, soysoy, if it's solved, "srprogrammer" will be first! because he waited more than 3 days!!

[gloomy pendant]

That’s why I said “latest first”

FWIW I’ve been waiting for 5 days

[lusty jay]

😄

[gloomy pendant]

But look at other channels, it looks like people who got it fixed paid either on Apr 3 or Apr 2

[lusty jay]

Srpgorammer losing oppurtiniy, because other programmer using chatgpt4, making faster procces. But he is waiting still

[nocturne sparrow]

Same for a lot of us who use it for work

[lusty jay]

Yes, also, what's the bad about
1- We're trying to implement those prompt, and other things before explode. However, we're losing to the opportunity
2- We lost to the time and money, also experience. What if they suddenly "stopped" chatgpt 4, we lose to the these days for learning and experience more. But other can do it.

[hollow condor]

Only one thing comes in mind, when u talk like that: Do not take AI for granted!

[stable mason]

true

[hollow condor]

GPT4 is a massive help, GPT5 will take your job and GPT6 will kill us ;D

[lusty jay]

No, gpt6 will kill us because they'll beatiful, angelic woman there which can support men. So, we do not need to hunt, or learn anything. We'll live AI generated Angelic woman

eventually, we'll die bro

However, if any guy try to make feminist this AI generetic angelic women, than we 'll sure die really

[stray trout]

Hello,
I have paid my plus subscription for chatgpt twice and it does not work.
The payment goes through, but it does not update my chatgpt to a plus version.
I have cleared my cookies and tried to log out and back in again and it does not work.
What should I do?

[hollow condor]

GPT6 will 3D print this angelic women with a new version of neuronal network

[stable mason]

you should wait

[dusty seal]

Has anyone been able to reach an attendant on OpenAI's chat ?

[lusty jay]

Just thing, you'll talk that angelic women with philosopy, love, computer science as well as 80's rock

[stray trout]

It‘s been 2 days..

[dusty seal]

I just received:

[stable mason]

I have been waiting for 4 days bro 😅

[lusty jay]

Bro, if you just walking starting now, you'll give that e-mail adress far faster

manually

[stray trout]

Ok.. playground it is for me then... at least i have gpt4 in there..

[lusty jay]

Bro, i'll send another 20 dolar Chatgpt plus. Why? because they helped me more meditative. I was waiting for a more than 4 days, and i'm like ZEN master

it's like meditation course

no one can answer, no reply, no customer service

I try to figure it out "am i in megaverse? why they didn't not answer after 5 days?" - than for try, i sent a message for my exgirlfriend. She started to fight with me. Than, i understand i'm not in metaverse or matrix yet:D

but chatgpt, thank you

[obsidian steeple]

It appears that the issue has already been resolved; I now have the Plus membership.

[lusty jay]

great to hear

[obsidian steeple]

In addition, I received a message from the bank stating that they would refund my money within 10 days.

Now, I must wait and see what happens.

[lusty jay]

now, all people refund their money, it's time for US!!!! Alexandra now PLUS beside PLUS 20 Dolar

[obsidian steeple]

have patience

wait to see what happens

[silent gyro]

@obsidian steeple did they respond to your email?

[warped marten]

It is still unresolved

[cloud mist]

I went through the same thing as you all, and this morning my Plus was back. No one responded to my emais/chat messages, but it's solved.

[vivid pendant]

How long have you been waiting?

[cloud mist]

2 days

[grizzled dagger]

I've had this issue since 26th and it still is broken for me

[dusty seal]

Me too

[warped marten]

I think they will never gonna fix it. We have to ask Elon Musk to call them

[hearty cloud]

Elon Musk probably has no authority over them

.
If Sam is the Altman,
Musk is a no man. 🤣

[lusty jay]

@dusty seal the guy waiting more than 3 days, he is programmer and he was used that chat gpt-4 for better output his work. Now, he can't

[keen verge]

I'm waiting for more than a week now. I made payment on the 23rd March and still has not receive anything, even from the support emails.

[hearty cloud]

Are you from the middle east? I thought they were not affected

[light summit]

I don't think it is regional, but rather a backend issue

As in: the server that is responsible for validating who gets access to GTP Plus is not updated when people pay for GTP Plus, but they still get added to the list of Plus subscribers, so they get the extra computational speed in their response.

[dusty seal]

Yes. I made payment day 1 the April.

[lusty jay]

But, is any americans there affected that? i mean bills, or name from ABD?

[warped marten]

I am from europe i i think region has nothing to do with it

It is affecting all accoubs globally

Accounts

[hearty cloud]

GTP 🤔

There has to be some pattern for the affected users... 🤔

[dusty seal]

😟

[silent gyro]

Same

[willow sedge]

How do we join your group on LinkedIn

[steel mason]

Even though I bought Chatgpt+ and made the payment, can you see what I see? It says I'm still using the free plan. It's been almost 6 7 hours since my purchase!

[dusty seal]

Same

[light summit]

The pattern, as far as I can tell, is a failed attempt at payment. I keep all of my money on a separate account from my credit card account, so it isn't uncommon for me to fail a payment once in a while. Usually not an issue just to fix it, which I did this time, but it seems that the re-subscribe system has issues, I would guess

[steel mason]

I hope I have not paid a 1-month payment for a service that I will never receive.

[light summit]

You will receive it, no worries. You got rights as a customer.

OpenAI has messed up a fair bit, no two ways about it, but they are not going to scam people out of their money

[near roost]

adding insult to injury!

[steel mason]

I think there may be a case of not being able to get it back because we paid for a service in beta version.

[prisma ruin]

My payments never failed, so it's not that

[coarse pivot]

can confirm, bug still active, I took the L for the boys!!! p.s have to sell the house, can't afford after buying again, any donations would be appreciated 😭

[woeful ibex]

so these 2 things are in conflict. add that to the fact that my api key will not work - how can I RESOLVE THIS

[gloomy pendant]

If you inspect the internal API that ChatGPT uses (backend-api/accounts/check in particular), there's a flag that indicates whether user was_paid_customer and subscription_expires_at_timestamp. For some reason, mine are was_paid_customer: false and subscription_expires_at_timestamp: null. However, I have has_customer_object: true (which is probably referred to Stripe's Customer object)

My guess would be failed payment or re-subscribe after a failed payment triggered a bug that caused the previous subscription to be disassociated with the account, and another bug that disallow a new subscription to be associated.

Given that ChatGPT Plus became available to more users at the end of February, and March is probably the first time they've had to deal with renewals, I would like to think this is just a silly bug. I still do not like the fact they don't have any support or whatsoever for a commercial product, though.

[gloomy pendant]

The second screenshot is from platform.openai.com right? You can ignore that one. It's a different thing from ChatGPT.

[near roost]

The best thing to do is to ALL join a linkedin group and have THIS conversation on linkedin where it makes this visible to the business world. Business people are not on Discord bro. You all can join the group I have already made about this issue. Trust me Chat GPT is HUGE on Linkedin complaints will hurt them most on LinkedIn.

[woeful ibex]

@gloomy pendant why wouldn't my api key work?

[gloomy pendant]

You can think of it as OpenAI has two products, each with separate billing system: one is ChatGPT, with billing exclusively for ChatGPT Plus. This one you can pay $20 to use ChatGPT, but only via chat.openai.com. Another one is OpenAI Platform, which is a pay-per-use API platform. Billings are not shared with ChatGPT, and are billed separately.

[woeful ibex]

thanks @gloomy pendant for the clarification. not confusing.

[gloomy pendant]

It also took me a while to figure out. Not confusing at all

[woeful ibex]

great UX

[remote remnant]

Same proplem

[woeful ibex]

3rd party products will say "use chatgpt" put your api key in, you assume that you can use it just like the website w/ one of the api keys. nop

[gloomy pendant]

Yeah, third party "ChatGPT"-like products are actually using Platform, and has nothing to do with ChatGPT the product. Not confusing at all. I wondered how many people actually paid $20 because they're not confused by this.

[near roost]

The number one problem preventing fast fix for us ALL. We are here on THEIR OWN discord channel chasing each others tail. We need to re-organize on LinkedIn where it will be visible to the business world, their real target customer base. Chat GPT has a huge footprint on LinkedIn. Business people are not on discord.

[willow sedge]

Request sent

I'll be emailing this from their TOS

[dusty seal]

Guys, my ChatGPT Plus is ready to use. My previous payment records had several failed records and have also been deleted.

[dusty seal]

What channel did you contact?

[dusty seal]

I didn't do anything, it automatically takes effect after two days of recharging.

[gloomy pendant]

When did you paid?

[dusty seal]

April 2nd

[wraith cliff]

This post from their community forum, not you @tepid creek shows the incompetence. If you click on that help link that the staff person posted that talks about support tickets, there's not a single link there that allows you to submit a ticket. They are a bunch of general FAQs that do not address billing, accessing your account, etc. So what good is that?

[near roost]

Would you mind describing to us the steps taken before it was fixed for you?

[gloomy pendant]

Thanks, it does looks like people who paid around April 2-3 already got their account fixed

[wraith cliff]

I set up and paid for the service on March 16th and my account still shows as Basic only.

[near roost]

I paid before then!

[gloomy pendant]

Yeah that's why I'm thinking they're processing from latest payment first (doesn't make sense from customer satisfaction perspective, but maybe technically), so us who paid before April 2 have to wait until they're processed

[dusty seal]

I am not sure if the official has already discovered this issue and is slowly resolving it.

[gloomy pendant]

They have to notice the issue, given how many people already did the chargeback

Stripe charges $15 per chargeback in the US I think, in addition to card network's chargeback fee

[near roost]

Even after resolution, I will mark their cards now that I have seen who they are when there is a problem. I wasnb't intent on not jumping ship to any competitors, but now I will

[hushed coral]

still on free tier, even after my login as a plus user (using the link provided when server is at high demand)...

[hollow condor]

do you have the link?

[hushed coral]

it is single-use link, but you can get it if you log out and access chat.openai.com

[sullen cargo]

I am not 100% sure about that, I paid April 3rd and I am still not able to access.

[orchid frost]

not quite. I paid (twice) on May 30th

no access yet

[bleak bay]

Same problem

[gloomy pendant]

Oh thanks, I have no more guesses to why some people on Apr 2/3 already got it fixed then

[sullen cargo]

Maybe its just those who managed to get a "ticket" in? Who knows, I sent messages to all the channels. Now its a waiting game.

[hollow aurora]

How do we check next payment's date? It takes around 3 days to resume my access to ChatGPT Plus after my payment. Will OpenAI extend our current period's ChatGPT Plus subscription?

[gloomy pendant]

or they export all transactions and fix each account manually or something (and you happen to pay after the export)

not having any official statement is frustrating though

[thin mauve]

I am also facing the same issue, payment is taken twice a span of 5 days for the plus subscription. Tried to reach Help, but no response. It's been a week, but no response from them

[cloud mist]

In my case I was only charged once.

[sullen cargo]

Thats the most frustrating part - even just a statement saying they know about it and are working to resolve it. Maybe encourage people not to double pay or an eta

[hearty cloud]

ChatGPT Plus subscription isn't related to API access, they're two different products.

[hollow aurora]

Although my ChatGPT Plus resume, but the text generation speed is super slow... Anyone runs into similar situation?

[hearty cloud]

Slow GPT-4 responses have been reported for almost a month now 🤣

[keen verge]

This is really frustrating.

[mystic locust]

I subscribed to ChatGPT Plus, but my account wasn't updated to Plus, so I canceled my plan and signed up again. However, I was charged a total of $40 and my subscription periods overlapped. Can I request a refund? If a refund is not possible, I would like to use the service for at least 2 months.

[hollow aurora]

Even slower than last month...

[brittle mesa]

had anyone had any luck with support responding? I paid 31st of March and still can't access plus

Do I need to contact the bank to get a refund and try again?

[fossil tide]

For UK residents who are still not receiving anything for what we've paid for file a complaint with UK Trading Standards at https: slash www citizensadvice org uk / consumer / get-more-help/report-to-trading-standards/

[obsidian steeple]

Nothing major, I got a text from the bank saying they will refund my ChatGPT funds in 10 days. I quickly logged into my account to check and the Plus membership was already activated. They never responded to any emails, but at least they managed to resolve the Plus issue.

[obsidian steeple]

They never responded to any emails, but at least they managed to resolve the Plus issue.

[fossil tide]

It is fully reinforcing the market need for an alternative to OpenAI that can be depended on.

I see so many companies building off of the API, rolling through Y-Combinator and other accelerator. All of their entire businesses can be shut down instantly - just because OpenAI decide to revoke service with literally no warning.

It is a dangerous thing to see from one of the most powerful LLM companies in the market.

[obsidian steeple]

They're making progress incrementally; keep in mind that OpenAI manages a vast amount of data, and it's no simple task. Just exercise a bit more patience. I understand that waiting can be challenging and the situation might be frustrating, but they are working towards a resolution. Stay calm and give them some time.

[fossil tide]

2 weeks and more without a public statement on what is happening is absolute bs and would never be tolerated from a regular company.

This is isn't an NFT or crypto project.

We shouldn't expect a complete lack of standard as if it were. If they cannot be bothered to communicate with their own customers it sets a worrying tone for their future relationships with their consumers.

-- What is clear - the market needs a reliable alternative.

Competition is always a healthy thing. 😉

[brisk basin]

still experiencing the same issues with no resolution of my plus subscription. At least some individuals are getting their plus access back.

[prisma ruin]

So far I'm still seeing a free account. I can log in using the special Plus link when it's over capacity, but still appears as though it's free

[brisk basin]

Hopefully by tomorrow the issue is sorted across the board 🙏

[dusty seal]

I am disgusted and extremely unhappy about OpenAI

[wind moss]

Same here

[hearty cloud]

This issue is happening with most people, you're not alone.

[twilit kindle]

Ooh thanks God finally it's done to me.

[tawny flint]

how did you do it

I am still stuck

[twilit kindle]

Well i just sent email to them 2 days ago,
And reminder them yesteday

I logged in back to my account just now and it fixed. It says on notification that some user experiencing this error. They're trying to fix it

[tawny flint]

is there a support email

?

[whole ledge]

Damn I hope mine gets fixed soon and they compensate for the lost access.

[faint compass]

I’ve now paid twice..

[tawny flint]

whats the email you send to . can you please share it here

[honest gazelle]

same

I'm in the same scenario

[prisma ruin]

People are suggesting that cases are being handled in reverse order.

Based on those reporting a fix and when they sent their tickets in

I've been waiting since 3/29 and mine's still broken, but some of those just seeing it yesterday or today have already been fixed

[honest gazelle]

Using it @obsidian steeple !!

[jade ether]

There's still a strong possibility that it's region based and has nothing to do with support

[honest gazelle]

HOWW??? @twilit kindle

[honest gazelle]

What email have u used?
Can u share the content of the email?

[royal smelt]

In my case, it has the attribute that identifies the plan, and it is indicating that it is the plus, but the subscription expiration date is null

[honest gazelle]

twitter.com/victorwads/status/1643287434380075018

[honest gazelle]

User country "BR" kkkkkkk

[royal smelt]

BR = Brazil

[near roost]

I see you have a LinkedIn account. You need to talk about this there. Once this is on the radar of the wider business community, they will act fast.

[tawny flint]

they took my money 😭

[honest gazelle]

What i needed to talk about my Linkedin Account? and Where?

I Have 12 Years of IT Experience, now i Work at the Biggest Bank in Latin America.
But it will not solve anything @near roost
linkedin.com/in/victorwads/

[twilit kindle]

I just said what happened to me with gpt plus, and give them all of my prooves i got, like receipt, invoice, and the problem. They didnt respond so i rrminder them yesterday

I use the same email i registered in chatgpt

[twilit kindle]

Here : [e-mail]

[honest gazelle]

Address: [e-mail]
Title: ChatGPT Subscriotion - Paid, but do not have access
Email Content:

I am writing to you regarding a serious issue that has affected me and thousands of other users around the world. I have recently discovered that I have been charged for my OpenAl subscription, and as a result, my account has been downgraded from a GPT plus account to a regular account without access to GPT4 or new features.

I am extremely disappointed and frustrated by this situation, particularly as OpenAl has failed to acknowledge the widespread nature of this problem or to inform affected users that they have been heard. This kind of behavior is unacceptable and goes against both ethical and legal principles of customer care.

Under the Consumer Rights Act 2015, consumers have a right to expect goods and services to be provided with reasonable care and skill. OpenAl has clearly breached this requirement by double charging some customers and failing to address the issue in a timely and transparent manner.

Furthermore, OpenAl has an ethical responsibility to its customers to provide a high level of service and to address any issues or complaints in a timely and effective manner. This responsibility extends beyond the simple provision of a product or service and includes treating customers with respect and transparency.

I urge you to take immediate action to rectify this situation and to provide affected users with a clear explanation of what has happened and what steps are being taken to address the issue. This includes offering refunds to those who have been double charged and restoring GPT plus access to affected users' accounts.

In conclusion, I would like to remind OpenAl that customers rely on the integrity and professionalism of the company. This kind of error is unacceptable and should not be tolerated. I expect OpenAl to take full responsibility for this situation and to take all necessary steps to restore my account and compensate me for any inconvenience caused.

Regards, Victor

[honest gazelle]

linkedin.com/posts/victorwads_openai-can-i-help-you-guys-to-fix-the-huge-activity-7049057673433997312-j9BO/

[south delta]

🫡 🫡 🫡

[near roost]

That L was hilarious

[near roost]

😂

[light summit]

This is getting frustrating. Both getting frustrated with the people acting all entitled just because they had a service outage for a few days, and frustrated with OpenAI for the lack of communication. For example, @honest gazelle Consumer Rights Act 2015 is UK law. Not Brazilian law. So it doesn't apply to you. Unless you are a UK citizen, but from what I can tell you are Brazilian. In general, the laws and ToS are quite stringent on what customers are entitled to when it comes to compensation.

It is reasonable that OpenAI will compensate for the time that we paid but couldn't access the service, for example through a partial refund, etc. But receiving compensation in addition to this, such as to damages and such, well, then you will have quite the uphill battle. Naturally you can file such claims if you so desire, but please make sure that such claims are inaccordance with... you know... the law of your country, and not laws of other countries. And with such claims then the burden of proof is usually on you to prove that you suffered damages, etc.

[honest gazelle]

I din't know that! Thanks!

[light summit]

No problem

[carmine totem]

same, i have paid double but still upgrade to plus

[near roost]

Welcome

[light summit]

Hell, I am not sure how anyone could even claim damages from OpenAI for not giving you access to 4.0. Like how could you even substantiate such a claim? Okay, you use it for work, sure, I get that, and I use it for work too. But if you claim you missed deadlines and such from not having access to GPT 4.0? Like... what? Just do it the old fashioned way. We can't have gotten so spoiled in just a couple of months that we are now so reliant on Chat GPT to do our jobs 😄

[carmine totem]

I have problems because my chatgpt plus has not been updated even though it has been paid. It's really bad like this because the deadline is very tight

[light summit]

So... just use 3.5 or write it yourself.

Honestly, if people have gotten so reliant on Chat GPT in this short amount of time, then it should be a wakeup call to use it to become more competent, to deepen our knowledge and expertise within our fields and become better at new fields.... and not to wither away in complacency.

[near roost]

Welcome to this misery

[honest gazelle]

@light summit , my problem is not chat GPT 4.0, my problem is that i use it for work every time, like 2 hours i reach the message limit.
After this, i can't use it anymore

[reef fox]

omg Same for me!

[honest gazelle]

And @light summit, $20 is ALOT OF MONEY here in brazil.

[reef fox]

lol i am totally as same as you, pay twice and double charge🤬

[honest gazelle]

@light summit image people that is being charged twice . its like 24% of the minimum salary

[light summit]

@honest gazelle Yes, and that is frustrating. And they need to fix it. No doubt about it. That is why they should offer partial refund, or time credits to compensate for time that we couldn't use the service, or something similar. But we shouldn't become too reliant on a single provider of technology, because when it goes down.... our lives can't just grind to a halt. If your life grinds to a halt just because OpenAI messes up, then it should be a wakeup call that you should never be so reliant on a single piece of technology. In a couple of months, Chat GPT should not have become so integral to your professional life that you can't work without it.

For example, as a teacher, I use Chat GPT quite often to evaluate students code in an objective and fair manner. It is a help, an aid, but I can still function without it. I can still review the code, I can still give fair and constructive feedback, but it helps me do just a little bit better.

[sudden crow]

i am having the same issue. i subscribed but its still saying I have the free account, and is offering to upgrade

[light summit]

The world has not ended just because OpenAI has messed up big time. And they did mess up. The bug that is causing this is a minor issue, the larger issue is the lack of communication. But people need to step back, touch grass, and understand that this tool should help them become better at their jobs, and not just mindlessly use it as a replacement for doing the job.

[carmine totem]

It looks like the team is moving to address this issue, as I just checked that the upgrade plan has been temporarily blocked. hahaha hopefully it will be finished soon, and to the team keep the spirit.

[light summit]

Anyway, those are my two cents. It makes me sad and frustrated when people use this amazing tool to become.... incompetent, to be honest, rather than use it to learn and become better, to learn new things

[honest gazelle]

@light summit you're fully right.

I can work without it. but when you plan our week or month of jobs to complete. I consider the tools we have to build the work.
Without the tools we are slower. It is inevitable

and now, on my lunch time.. i like to complain about my money (kkkkkkkk)

[honest gazelle]

but other people's lives shouldn't affect you that way (for your mental helth @light summit) . it is important to maintain your own life to keep it from being incompetent or mindless.
Probably a lot of people will become this way, and it happens a long time before chat GPT. Look at the current generation of children...

[light summit]

@honest gazelle Yeah, I can understand that without 4.0 and Plus, the work will be slower. And it is frustrating. I agree. Especially the lack of communication from OpenAI. The world is honestly quite frustrating, with large faceless corporations (and governments) that have more or less zero accountability. But yeah, we are walking step by step into a cyberpunk dystopia. But at least we will get cooler clothes and fashion.

[honest gazelle]

@light summit your repetitive arguments make me fell like you are an AI too. Are you?

[light summit]

Not as far as I know

[honest gazelle]

As far as You Know!

[light summit]

I am a good Myne 😉

(bing reference for those who don't know)

[honest gazelle]

I think a should send u a captcha kkkkk (im joking)

[light summit]

Not sure how secure Captcha's are nowadays to weed out bots

[honest gazelle]

They said: "Due to high demand"
I've read: "Due a lot of money"

[light summit]

Anyway, time to do laundry. Cya all. Go out and enjoy the nice weather, go for a walk, enjoy being human for as long as it lasts. 😉

[trail berry]

When they can fix it

[idle matrix]

Did you receive a response to your email? I paid 2x myself(days ago)

[trail berry]

Over 7 days

[dusty seal]

extremely upset about the whole thing.

[light summit]

Some people have gotten fixed. Many still remain to be fixed, including myself. Apparently, they are working on it, but I haven't seen any official word as of yet. If there is any official response, they should honestly pin it in this channel. A few volunteers have tried to be supportive, but there is only so much they can do.

Anyway, laundry, gah. 😄

[dusty seal]

you paid 2x ? released ?

[clever pumice]

It'll probably be fixed in waves if it's a manual process

still a problem for me tho

[vivid pendant]

yep, the same

[carmine totem]

same

[idle matrix]

my subscription page says im enrolled (with 2 payments) but no access on chat.openai.com/chat

[smoky lark]

Same problem here

[viscid scarab]

Closely following this thread because I'm having the same issue.

Tbh, I only use ChatGPT for like leisure. They help me write and provide suggestions. Good for looking for sources for research, or as an overglorified calculator. So its not such a pressing issue if I don't get access to it, but I paid 30 bucks for the service and I've tried contacting support several times. Today is April 4th, and I'm still on the free preview.

I'm sure that the team are doing their best, but the lack of communication is a concerning.

[honest gazelle]

not yet

[viscid scarab]

Glad to see that I'm not the only one with this issue

[vivid pendant]

I must have Plus plan, but ...

[sage bluff]

Someone get a solution?

[hidden acorn]

same paid twice, still no plus

[timber sluice]

Having same problem here.

How do you even contact OpenAI to resolve this?

[hidden acorn]

@timber sluice you cant right now, if you send a email, you will get an automatic answer to talk to the bot in their site,
if you try to talk to the bot, it wont answer.
guess the only way it twitter, reddit thread got banned already.

[timber sluice]

Ah ok. Thanks for your help.

[full verge]

same

[slow marten]

same here for a week or so

[lofty vigil]

i just got this issue today. I paid the plus renewal and got my receipt and record shows up in stripe. But back in ChatGPT i'm a "free" user.

[remote narwhal]

same

[modern aurora]

I've had this problem since Thursday. I've been sending constant email and support requests. Nothing back yet.

All you need to do is sync data with Stripe.

[zealous hound]

same issue here too

[bleak forge]

I have same issue and At the same time, 20 USD is a lot of money in Turkey