#community-help

1 messages · Page 180 of 1

steep plinth
onyx kraken
vale forum
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Idk what you are saying but i'd look up RAG and see how that can help

steep plinth
vale forum
#

yes, you're describing RAG in some form

steep plinth
#

doing it from Assistant de Play ground is not very comfortable for me because many times I work directly from the mobile and I would be more interested in having that database vectorized to my specialized GPT that I can have it directly on the mobile.

vale forum
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You have vectorized chunks of pdf's. When you aks a question, the right document(s) are detected and added to llm's context

steep plinth
#

?

vale forum
#

Potentially

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whats the issue with the playground?

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you can have an app read from that playground API

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and open it in your mobile

dense obsidian
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Playground focuses on graphic design and closes the Gallery of creations of his members

thorny crown
#

Has this happened to anyone else??

onyx kraken
# thorny crown Has this happened to anyone else??

Probably.

I've heard some folks already say they were temporarily limited, then reinstated with access to o1.

People in pro do need to be careful to be sure you understand the policies you agree to, like not sharing accounts and stuff

viscid mountain
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chatp gpt plus still error read image?

delicate goblet
#

try disabling memory

delicate goblet
fringe heath
delicate goblet
fringe heath
delicate goblet
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have you tried disabling memory?

fringe heath
delicate goblet
#

not sure then

robust cove
#

Hello,

I have been trying to report a bug, but the first level guys from support@openai.com are continuously mocking me, and blocking my legitimate bug report from getting triaged. They have been continuously mocking me, telling me that my bug report is a feature, not a bug, and keep mocking me, telling me that I don't understand how to use the feature.

I have no way to properly report a bug, it always goes through first level support, who has zero knowledge of software engineering, and blocks my bug reports from getting triaged.

This is the bug report: https://community.openai.com/t/bug-report-experience-horrible-bug-chatgpt-confusing-gpts-when-reloading/1043346

I want to know, where and how I can talk to a professional to properly address this bug report.

I have been a team leader in the largest software testing company in the world for 15 years, but I have never experienced a bad bug reporting process like this, ever.

onyx kraken
robust cove
#

Even after reloading the page, it still has GPT_ONE's name in the URL, but it switched to being GPT_TWO.

onyx kraken
robust cove
# onyx kraken Ahh, I see. I guess it functionally tracks which model answers first, instead o...

Yes it seems. I've wasted a lot of time before I understood this bug and had to use a workaround.
I wanted to load some data to a GPT using a different GPT, but since it silently switched GPTs, it ended up hallucinating, when I asked it GPT_ONE-specific things later on. Since it didn't have that information. I didn't notice at first, and became very confused and angry, because clearly it should have had that information.

tidal fulcrum
#

hii guys , does anyone have a problem with chatgpt not analyzing pdfs or images , and not creating images anymore ?

hollow jackal
indigo fractal
#

Help, I'm trying to purchase Pro via the website, but I bought my GPT PLUS via Apple,
so this message pops up
There was a problem updating your subscription

robust roost
#

Does anyone know how to fix this

blazing timber
#

will slow responses and lag on prolonged conversations ever be fixed?

bitter estuary
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Why is it that in the free version of GPT, when I upload an image to it, it can process it, but in the paid Plus version, when I upload an image to it, it can't process it?! The Plus version should have fewer restrictions, but it seems to be the opposite!

thorny crown
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why does this happen. always does this when i connect to x code or smth

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it works but if i switch model to 4o its stuck on it. then images dont work

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just on that chat

harsh pine
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Damn yeah bro pay $200 a month for gpt pro so you get priority access

late verge
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hi all , for sora, can we already use an API on it ?

rustic cedar
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Hello everyone, will GPT Pro refund after account suspension?

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My Plus has been desensitized

regal lynx
solid creek
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Hi, i'm a chatgpt plus user and can't even create a Sora account

charred parcel
viral gust
toxic sky
jagged stirrup
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I have a problem, Chat GPT has completely stopped keeping the conversation in context. It doesn't matter which model I use. Even when I ask something short and get an answer, when I ask another question or write something, it comes up with answers that are completely unrelated to the previous message. Has anyone ever had this problem?

whole cradle
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is ur memory turned off?

jagged stirrup
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no:/ look at screenshot

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image generation doesn't work either

whole cradle
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tried clearing cache and data?

trim lion
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I can't login to the ChatGPT app with Google, everytime I login it just goes back to the login page and shows an error.

trail cairn
trim lion
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my time zone is new york

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it is my main timezone

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i have internet too, a strong one

onyx kraken
jagged stirrup
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I cleared my browser cookies but that didn't help, I turned off the memory and that still didn't help, I cleared my cookies again and turned on the memory and it started working 🤦‍♂️

austere quiver
outer hill
#

did they already remove the search chats feature? they just released that like a month or two ago and I can't find it anymore!

outer hill
# austere quiver hello??

which model were you using for recent news? o1 can't browse web, only 4o. for the other issue, probably just refresh. sometimes the servers are busy and I get that error too

harsh pine
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I asked 4o to do this but I’m not getting as good answers and reasoning as o1 pro would do normally

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Is there a different prompt i should do to get o1 pro for free?

charred parcel
harsh pine
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Ohh gotcha i thought i could just do that and get it for free

white belfry
steel quartz
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still no signup for Sora days after its release? I think I'm going to cancel my openai subscription until next year when things have calmed down

charred parcel
kind willow
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yo anyone know why chatgpt now forces you to open a new chat after you hit your limit on 4o?

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for me it used to just carry on in the same chat but just with 4o-mini, I can still use 4o-mini just by opening a new chat but its hella annoying to have to go to a seperate chat and give GPT all of my code again (or just have to explain to it what im tryna do) 🤔

kind willow
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guess im just gonna have to deal w it for now 🤷‍♂️

spark trail
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Is there any official support who responds to error reports?

brittle nimbus
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hey guys

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is there any way to login with my phone number? bc i need to verify it for the api key but i dont know on wich account i already verified it on

charred parcel
brittle nimbus
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ok thank you

steady path
#

Do you have any good tutorials for using ChatGPT to aid scientific research/writing?

indigo fractal
indigo fractal
# harsh pine Did u get to upgrade?

Did you purchase it via your phone?
In that case you could upgrade it via the phone too
Or cancel it then purcahse it

It worked for me after creating an new account

pseudo spoke
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Hi everyone! ^^/
Does anyone know if OpenAI removed the chat search option from the ChatGPT web interface? I was able to use it for just a couple of days, and it was super useful, but now it seems to have disappeared :(

charred parcel
pseudo spoke
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I'm on Windows, so I cannot use that option I'm afraid.

charred parcel
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maybe someone else will know

timber shadow
pseudo spoke
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I have just tried to install the Windows desktop app, but it doesn't seem to have the chat search option either :'-)

timber shadow
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Let me check on my windows machine here in a sec. Have you already tried multiple browsers/devices?

pseudo spoke
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I'll try Edge now, just in case

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No luck on Edge either

light warren
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it keep on saying this when i want to generate an image .give some simple prompts but it keeps doing thi

pseudo spoke
light warren
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i want to change the Gmail account of the my paid GPt how can i change it ? my last payment deducted on 6t dec and next is due on 6 jan

light warren
timber shadow
slate rune
#

Good Day Ya'll! I signed up for the $200 Pro Version to gain acccess to Ulimited Advance Access, and within 30-minutes it kicked me back to standard voice mode. 🤔 #community-help I was under the impression the $200/month would gain access to Unlimited "Advanced" Voice Mode

dense sparrow
timber shadow
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@haughty oar Hey just to clarify: are you saying you maintain two Plus subscriptions?

haughty oar
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yeah

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one of htem lets me log into Sora, but not use it, the other still says "Account Creation Currently Unavailable"

timber shadow
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For the one that lets you log in to Sora, when you log in with that account on ChatGPT, are you able to use all the Plus features?

haughty oar
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I'm not super fussed about the one that says "Account Creation Currently Unavailable." That's one that I use for writing website and ad content and it's not important. The one that lets me log in, yeah, I have access to normal plus features. It shows that screen when I go to manage subscription, and it lets me use advanced voice and everything.

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It shows plus, and says 0 left. Like, it looks exactly how I'd expect it to look on an account that's used all it's credits, except I've never made anything

timber shadow
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Hmm dang, and you said clicking the bell just shows something about "This is where you're video queue will be"?

haughty oar
#

yeah, pretty much

timber shadow
# haughty oar yeah, pretty much

Sorry I couldn't get you anywhere! I'd recommend reaching out to OpenAI support at help.openai.com. Be sure you're signed in with this affected account first, then go to that site, and open the chat widget in the bottom-right corner. Start a chat and click the most relevant options until you can explain what's happening

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Hopefully you're able to get some insight from support

haughty oar
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Thank you!!

pseudo spoke
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I have opened a chat using the "(?) Help" icon from the openAI platform, let's hope they can solve it soon (they told me they'd send an email).

rugged wing
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Someone please help me I'm giving gpt4o some images and getting back some json data based off a json schema. I want to use the outputs to finetune it.

How do I format structured outputs / image data for finetuning?

slim quarry
#

hey guys anyone has any MUN expernience in here?
My MUN has a best position paper award. Would anybody be down to make one for me for fun?

cobalt sigil
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is there a way to downgrade my account from a business account back to a personal account?

charred parcel
cobalt sigil
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i was able to leave the workspace

charred parcel
cobalt sigil
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when i left it made my account personal again

charred parcel
cobalt sigil
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yup thanks 😄

sweet pulsar
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is chatpgt down or something?

fervent void
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and api is down for me

long pawn
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I'm having trouble logging in again

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So it's some kind of failure and my account wasn't deleted?

quasi goblet
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glad i am not the only one

coral kraken
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Yeah same

quasi goblet
#

and Was getting mad at my internet XD

slate kettle
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its just gpt is down

quasi goblet
#

🤞 PLZ DON'T LOSE my progress

coral kraken
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lol

quasi goblet
timber shadow
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The top one should read "We are continuing to continue to investigate this issue" 😁

coral kraken
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Just wondering if they had a realistic view on their infrastructure before releasing Sora.

quasi goblet
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bruh i got timmed out for using gif not from the server :|

unique marten
#

Is ChatGPT down for anyone else? The page won't load properly for me.

unique marten
timber shadow
timber shadow
unique marten
unique marten
polar solar
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dam its all down

rose kraken
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I presume the AI is down??

polar solar
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yes

rose kraken
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@polar solar thanks mate

quasi goblet
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rapid panic breathing ! panic

unique marten
#

Ah. Nice that the website now tells you it's down rather than failing to load.

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Would have saved me some reloading earlier.

fresh gull
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I opened my phone gpt app it signed me out and after closing updating and reinstalling it’s still been on this

sand hull
fresh gull
sand hull
#

That is what i see when i sign in with google

cobalt wasp
fresh gull
sand hull
#

Lol
It’s because that is what I signed up with from the beginning like over 2 years ago and i cant change that anymore

compact sage
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What is going on?

late verge
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yeah looks like its down both chatgpt and sora

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5th day of shipmas ? 😛

serene nymph
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what happend?

sturdy jewel
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It was a meme overload

marsh forge
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bruh. open ai bruh .. Blackwell GPU install? sora support gpu ?

wind plinth
#

I'm surprised there isn't more discussion about the API being down

steel quartz
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I haven't even had a chance to get on sora and it's been days since launch

viscid mountain
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chat gpt still not read pdf files and many more?

hearty portal
#

I want to get a refund but on the chatbot on help.openai.com theres no refund option.

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nvm i found it

raw wraith
#

hey, is that ai view thing released or just for the demo
camera mode i mean

marsh forge
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Where is 'Sora' available? In which country? It keeps telling me it’s unavailable.

pale cobalt
#

After yesterdays downtime, gpt 4o mini is broken

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I was using 4, it was fine

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After 4 was over, I started using 4o, and it is broken

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It tells me random stuff that I didn't ask for, gives me wrong sources and cannot make text bold

quasi goblet
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I just fr*kn started XD

mighty depot
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try plus, you can access o1 and new video chat

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Is SORA available for plus users? I don't even know, maybe pro subs

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any ways new o1 pro and video mode is impressive

crystal grotto
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hi, i bought chatgpt Plus today and i created my custom gpt, i talked to it a little bit and now it says that i reached the limit for GPT-4 model and i cant talk to it at all, i cant even change the model but i can use normal chatgpt, is that how it really works?

crude crane
#

The O1 Pro mode was working well, showing its loading bar and taking the appropriate time to think.
However, I tried it a few minutes ago and it became like the regular O1 preview.
The progress bar does not appear; it is thinking all the time and giving wrong answers.
Please reactivate my account. I have resolved this issue before by canceling my subscription, creating a new account, and subscribing again, but I do not want to do this again. Please just fix it.
I contacted support, and they said they had resolved the issue, but it was not fixed. Please delve into this matter and check again.
However, it was not resolved.

crystal grotto
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i mean i thought that when i pay, i can use my custom gpt as much as i want but i cant talk to him at all, but i can use normal chat gpt, i dont understand it

sinful heath
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the only thing i can think of is theres been tons of issues revolving around changes w apple and gpt partnership (some article i read) and then also new launch of updated model

limitations being roled out that not everyone has yet for the same subscription you and i have. i have no definiteive conclusion nor could even tell you if thats even related to your issue but its something :/

#chatgpt-discussions message

stiff quiver
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Does anybody know how long it takes for the support to answer on the help website? it's been over 2 days and it's kind of frustrating already..

charred parcel
nocturne rampart
#

I have pro sub, I got access to screen share last night for iOS but not for my desktop. Does anyone know how long it takes for MacOS?

edgy rose
#

Does anyone know what's going with the chat gpt video I was successfully able to use it once and now when I make a call I see the button pops up and it instantly disappears and just the standard buttons appears

edgy rose
nocturne rampart
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It works perfect on the phone, but I prefer desktop as its awkward for me to hold the phone and type one handed. I just really wanted this one feature bad.

edgy rose
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Do you guys see the button?

cold folio
toxic kelp
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how come on pro tier it says 5 concurrent generations but i can only seem to queue 2

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(sora)

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please ping me if you respond

mystic hare
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when is the chatGPT share screen thing gonna be out? its still not out

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(im in the middle east)

toxic kelp
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anyone knows why sora wont let me download without watermark suddenly?

toxic sky
toxic sky
rugged wing
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Hi: how can I contact open AI support as I want to upgrade my subscription plan from Plus to Pro but I cannot do it. My payment option is valid but I am getting an error message that my payment option is invalid.

timber shadow
rugged wing
rugged wing
timber shadow
rugged wing
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Let me try

sinful heath
#

@muted halo

tall sierra
#

Hi everyone, how can I add chats to a project after finding them through the search functionality?

trail cairn
mighty ingot
radiant sundial
#

Very new to using AI, i'm honestly not quite sure how to best get started learning how to utilize it in my life, its current capacities and staying on top of (and actually understanding) utilizing AI in my life to the best of its ability. Would be really thankful for any insight.

I understand basic prompting and I did also ask AI this question, but i obviously haven't learned yet to refine it to what i'm actually looking for lol. Any good resources you guys liked to learn it on top of just trial and error?
just trying to get up to speed more and stay up to speed, im fine w paying for courses if it goes in depth

kind rapids
#

Hey @radiant sundial welcome to a wonderful world. How you use the tech may depend on your occupation, other skills, goals, etc.
As a developer you can ask it about concepts and syntax.
As a consumer you can compare product features.
As a gardener you can ask about plant care and seasonal tips.
To actually use a chatbot:

  • Be specific about what you do and do not want. It doesn't read your mind and only knows what you tell it about your environment and desires.
  • If you don't understand a response, all for clarification. All it to focus on something specific. Engage on very specific topics.
  • Learn to use the prompt edit feature. Sometimes we recognize that a bad response is due to a mistyped word or missing required detail. Correct the prompt and try again.
  • Tell ChatGPT how you do and do not prefer. I prefer brief responses with no fluff, no repetition, and no follow-up offers for more help.
  • Ask the model if there's are alternatives to your approach to problem solving. We sometimes ask leading questions like "how do I fly across the street", when the goal is simply to cross the street and flying might not be the best way to accomplish the goal.
  • Don't completely try the technology. This is a Language Model, not an all-knowing Oracle. It's frequently wrong and yet always quite certain of it's own competence. Trust but verify. Don't hesitate to challenge details ... it will frequently say "you're absolutely right, sorry about that" and proceed with usually a much better answer. You must be a discerning consumer or you will be very disappointed.
  • Try to keep discussion topics separate and not too long. This is called Context. There is a limit to what can be reasonably processed in a single session. After a while the model gets a little confused and it seems apparent that it's time to start again in another discussion with more focus. Recognize these limits of the tool and work with them.
#

Also, use the right model depending on your Free/Plus plan.

  • GPT 4-o (Omni) for all general use.
  • Other GPT 4 and GPT 4-mini, not worth your time.
  • O1-mini for quick responses that consider facts and the situation more carefully ... just like a human, but one who might not consider all the details before answering.
  • O1 for more in-depth reasoning about the situation and facts.
#

All of the other features are helpful add-ons to improve the experience, whether file uploads, camera interface for pictures or movies, and especially voice I/O ... these don't change the quality of the model, they only change how we provide input and get output.

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I hope that helps!

radiant sundial
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This is really helpful, thank you! @kind rapids . Does that mean I need to use a new chat after a while and re-establish all of the "ground rules?" Regarding your last point, and if so - how much is too much?

heavy horizon
#

I'm trying to use storyboard with Sora, and it's giving me guideline violations for no reason.

onyx kraken
# radiant sundial This is really helpful, thank you! <@254276610495217665> . Does that mean I need...

Context is really long these days. But conversations do have a max length even if you don't run out of Context; be aware as you go past like 20+ (might make it to 50+ or even 100+ messages in the same chat) ... that eventually there's going to be a point where the conversation 'acts weird'. You might not be able to send new messages, or the model might not remember what was said at the start (it may guess and be very wrong though).

The model's awesome in many ways. I recommend, decide what you want to do with it, what you want it to do, and tell it exactly what you want, see what it does.

long ice
#

I am trying to share my conversation history, but it says “This shared link has been disabled by the administrator.” Is this a bug or did I turn on some setting?

halcyon forum
#

hello anyone having problems with web search on the desktop version? i cant upload files

kind rapids
#

Web search and file upload are two different things. 🤨

onyx kraken
daring onyx
#

I paid out the $200 for Access to Sora.. Now, on no matter what device I use, This is the message i get no matter what i try to do, from viewing featured items from other contributors, to even looking at my own library. "Hmmm something didn't look right with your request. Please try again later or visit https://help.openai.com if this issue persists.

"

charred parcel
daring onyx
#

I have.....that's I came here. I guess ill just have to seek a refund.

charred parcel
sweet pulsar
#

where is the chatgpt option??

onyx kraken
# daring onyx I paid out the $200 for Access to Sora.. Now, on no matter what device I use, Th...

Hey hi. We're community members here, just like you - the very few of us who work for OpenAI have gold names.

So, there isn't much we can do if you have an account issue.

I do notice that the error message you report is new to me, I have only seen one other person report it, just a day ago. That person said they were getting it with Sora gens too, and also mentioned they were pro. Nobody else is mentioning it here yet, nobody's said they found a fix yet (sometimes there is a user-side fix, like clearing cache or not using certain browser extensions.

But as community members, we only know the fix if someone shares it with us, rare problems (2 people reported here so far is pretty rare), community members may never hear the fix (someone affected would have to come back and say what helped them)

Here's the links to the other person's messages talking about it. #sora-discussions message

#sora-discussions message

#sora-discussions message

I do recommend, if you choose to work on a fix, talking to the bot bottom right of the help page, get to where you can report a bug, and do so. Check back there for tech support, check the bot for a human reply to your message, it can take minutes to days to get an answer, depending on how swamped they are and how complex your request is.

If you wanna cancel, that's your call.

sweet pulsar
onyx kraken
# sweet pulsar ??

I'm guessing you're on a phone app, not the web chat (and I mostly know the web chat).

I dunno if you went into a 'look at GPTs' option, and need to back out of that 1 step, or what else you maybe need to click on to see chatGPT itself.

onyx kraken
# sweet pulsar ??

Yep. Played with my phone.

Press your back button once, and you'll see a screen (if you're on android like me) where you have something like 'ChatGPT 4o' at the top left, with 2 horizontal lines left of that.

If you just start typing, you're chatting with ChatGPT 4o.

If you want the model selector, touch ChatGPT 4o and a dropdown menu opens, pick from there.

sweet pulsar
#

back button? where

stiff ingot
#

hi guys

Please let me know where I can add a VAT number to my current billing of ChatGPT Plus. Until now I've been paying as a normal person but now I want to purchase as a business. When I go to update my info I can only change my address.

On the support page: https://help.openai.com/en/articles/7231930-how-can-i-contact-support-about-billing

It says to select the "billing" option inside the support widget. The problem is that the "billing" doesn't exist.

Please let me cause I'm completely lost

timber shadow
sweet pulsar
#

ohh thank you so much

#

also where is day 8 and 9??

charred parcel
sweet pulsar
#

ohh ok

stiff ingot
wanton acorn
#

Hello, I’m using DeepGame for a long-term narrative project and I’ve run into a challenge with the platform. The AI tends to forget key elements of the story after multiple interactions, which disrupts the continuity of the narrative. I’m not familiar with coding, so I’m looking for user-friendly solutions that can help maintain consistency in the story without requiring technical skills. Could anyone suggest any practical tools or methods that are easy to implement? I would greatly appreciate any advice or insights that could help resolve this issue. Thank you in advance for your help!

regal lynx
wanton acorn
#

I’ve read various solutions but I find them too complicated and need them to be dumbed down 😞

regal lynx
#

Hmmm, interesting capybarathink

#

Your best bet is probably to reiterate the important points every now and then

marsh tree
#

Hey guys, I don't think this is supposed to happen, I managed to fill it up more than 100%

north shadow
#

For months now, i cant use this on IOS, because i cant scroll the text anymore. When i try to scroll down to read further the entire page gets pulled and not just the text, so its impossible to use ChatGPT on IOS Safari. It was not like this a few months ago, so this is something that broke because of something the Devs made with a update. Nothing on my side did change. Does anyone know how to fix this?

prisma forum
#

Question about custom actions and iOS, have you met some trouble completing OAuth Authorization for Google Calendar (or any other google related endpoint really) on iOS ChatGPT App? I can make the OAuth work on web and desktop app. But not on iOS.

rugged wing
#

Is there a way to ask a model questions about an image that i send without the need to constantly send the image over and over again to ask for an specific attribute of the image?

charred jasper
#

Hi, everyone. I am very confused about what ChatGPT for Teams actually DOES for me. I have a small startup production company with a business partner. We both had ChatGPT Plus, and research into ChatGPT for Teams seemed like it would allow us to collaborate more seamlessly. However, I've searched the help files, opened a support ticket for info, and even in desperation ASKED ChatGPT for help...but I can't seem to find any way in which my partner and I can see and engage with what the other is working on (yes, we're in the shared workspace, and I have gone through the settings to make sure sharing is enabled). The only thing we seem to be able to do is share conversation links, which we could do with ChatGPT Plus. Please help!

#

If there is another channel that would be better suited for this discussion, please let me know.

toxic sky
#

You can also share GPTs, but thats it.

runic kite
#

I've gotten this error all day and yesterday, I was wondering if it was common. It is with Sora and happens immediately when I click create or storyboard.

timber shadow
runic kite
#

Yeah inspect element?

timber shadow
#

Yes exactly - that will get you there. Followup: are you able to load the Featured & Recent pages?

runic kite
#

It is just infinitely loading

timber shadow
#

Can you try this?:

  • Do inspect element anywhere
  • Switch from the Inspector tab to the Network tab
  • Try some action that's currently failing
  • In the Network tab, filter by "Status", then scroll to 400
    Again, don't post screenshots from here!
#

Once you find a 400:

  • Click one
  • Check out the "Response" tab in the new thing that opens
  • Do you see "sentinel_block"?
    I'm hoping this is just a temp cloudflare config bug or something. Seems to let traffic through like 1/50 times for me right now, most times it's that sentinel block
runic kite
#

I get a video_gen 400

#

Yeah sentinel_block

timber shadow
#

dang

#

It is comforting to know I'm not alone 😁

#

Personally, I sent a HAR file from here to the chat widget at help.openai.com in hopes it can help resolve

runic kite
timber shadow
#

I've also got confirmation that others aren't affected, but either way, I'm optimistic. It was working fine not long ago

indigo rune
#

I forwarded the issue to the team

#

Looking right now

onyx kraken
# charred jasper Hi, everyone. I am very confused about what ChatGPT for Teams actually DOES for ...

Hey, I've never been a teams member, but I've listened and chatted with several as they asked about or shared whatever.

Teams seems intended to give the owner a way to empower employees to get better-than-plus access to ChatGPT models, while also ensuring that all work done in the team stays with the team.

If the team member merges their workspace into the team, that puts their previous personal stuff into the team (chats are private, GPTs shared in team if those settings are set) but when the member leaves the team - all those chats (and all new ones) stay behind. They belong to the team.

Sure, chats can be shared, but once someone's part of the team, only fellow team members can open a chat shared with the team.

GPTs, likewise, shared within the team, not outside it, to help ensure that the owner has control over what could be work done for the company.

indigo rune
runic kite
main bronze
#

Getting Chat gpt pro seemd like i would get better things and not limited things..... why is gpt stopping at 200 lines of code in canvas it says it can do 800-1000 lines i tough getting pro would fix this...

cold spoke
#

I can't seem to find canvas anymore - was it bundled into a different model?

#

Nvm, I just found it was hidden inside of the new 'tools' button

cyan heart
#

Anyone know how to get a full or partial refund on chatGPT pro for $200/month

#

I can't seem to get through on their help page

timber shadow
hearty python
cyan heart
#

The instructions must be outdated

onyx kraken
cyan heart
#

There is not option as described in the guide

onyx kraken
cyan heart
#

“Payments and billing” is missing

#

From the chat window

onyx kraken
cyan heart
#

I’m logged in

onyx kraken
cyan heart
#

I can’t speak to an agent

#

Ok

onyx kraken
# cyan heart Ok

No idea what's the issue for you, for me with chrome on a computer I see it.

cyan heart
onyx kraken
#

But I'm a community member, like yourself. You literally need tech support's help to get help with this, nobody here can do anything with your account (and anyone claiming they can is a scammer).

onyx kraken
#

And you should see all the typical options, like in my screenshot and the help.

rugged wing
#

Has anyone got this problem:
Can't upload documents to create an agent.
Keep getting the message "Unknown error occurred"

quiet zodiac
#

Hi! Is it possible to create a new project in the ChatGPT MacOS app? I'm able to create new projects in the web UI and see them listed in the MacOS app.

timber shadow
exotic ivy
#

hello im new here. i been getting a lot of these today. is this the room i come to for suggestions for help?

#

ive check everything on my end and refreshed and deleted cache but still getting this message

timber shadow
outer fable
#

hey can anyone help me on this code if i run like this its throwing any error await initialize_session(openai_ws, agent_id, db)
but if i run like this its not throwing any error await initialize_session(openai_ws)

exotic ivy
#

i did not try on the phone

#

was trying to find a way to chat with support but i couldnt find it lol

timber shadow
timber shadow
exotic ivy
#

awesome thank you and no i dont have VPN active but i was able to find the help chat tho

hallow mist
#

happens with any image btw

timber shadow
# hallow mist

Ah dang, I see. Have you tried testing in multiple browsers / on another device?

#

I know there was a bug recently where several users were having issues with image attachments - could be a temp bug

hallow mist
timber shadow
#

Could be cache/cookies too. Hard to say for sure!

#

Lmk if you want to try to troubleshoot in the original browser

hallow mist
rugged river
#

how can i fix this?

trail cairn
rugged river
trail cairn
#

try it

rugged river
# trail cairn try it

i accidently refreshed it but if it happens again, ill come back here and try it, thank you for the advice

thorn zealot
#

anyone know why this keeps happening? Brave browser, edge browser, new window, existing window, inPrivate Window. everywhere. The error too obscure to define.

thorn zealot
daring spire
#

Hey everyone! Anyone knows if assistants support passing audio directly via API?

untold lion
#

anyone have a suggestion to help chatgpt understand and recreate a series of tables in PDFs? both 4o and o1 keep making simple errors, getting numbers wrong even if I present as a PDF or PNG. Remaking it manually in excel or sheets defeats the whole purpose

onyx kraken
# untold lion anyone have a suggestion to help chatgpt understand and recreate a series of tab...

Are you having the models make the PDFs with their Python tool? This seems to be an option. https://chatgpt.com/share/67626705-e8a4-8011-b6a6-e6c20c1639ed

Presuming you can also make PDFs, then the challenge might be in getting the model to understand the tables you offer. Maybe explore what seems to be confusing the model about the info you give?

untold lion
# onyx kraken Are you having the models make the PDFs with their Python tool? This seems to b...

it's far inefficient but I just went through each pdf [20 of them] and extracted each table page as a new pdf using acrobat then individually exported as an excel workbook and now it understands. I wanted it to understand the tables just uploaded in the contained pdfs but it had trouble with the grouping of 3 columns to one header and it kept hallucinating numbers in the tables. Thought it could handle reading fairly simple tables in pdfs, but guess not...?

onyx kraken
# untold lion it's far inefficient but I just went through each pdf [20 of them] and extracted...

I had some luck earlier with guiding a model how to read tables from a simple PDF as I helped someone else.

In that case, bias may have been an issue, that OP had a data set that showed that a typically poor demographic was making the most income, and some other unusual stuff. The model tried to read it as 'made sense' compared to training data.

Telling the model this was not typical data and helping it hear what a few values and their identifier were, that it was skipping or reassigning as made sense from training data, helped hugely.

#

So, you might be able to explore how to support the model iteratively to read the data from the PDF, but you might need to discuss and guide it there

untold lion
onyx kraken
untold lion
onyx kraken
# untold lion Here's two screen caps with private information cropped out It keeps not unders...

So, I handle this with prompts like


Someone reports that they're having trouble with your ability to recreate this graph in a PDF they can download.

Before we attempt that, let's make sure you and I see the same graph.```

```Nice!

Now, oddities, do any of the JMs have any measured Ascospores?```


```Yes yes yes!  Well seen now!

Okay, so... let's try to think our way through this graph, checking both the complex many rows, and also the complex many columns.```

I'd share the chat, but since I upload images into it, can't.

So, for the time I have to mess around with this, played with 3 iterations of the pdf.

I'd recommend, discuss with it each detail, from the merged columns and which, to which rows have a dark border boundary, to the centering of the -.

It doesn't appear to be catching all those details without having to be told, at this point (maybe with more training from OAI?  Maybe later).

Might be possible to train it in the chat to notice.

Might be ideal to yourself list the goals, and have it create the graph as-desired.

Catching the data itself wasn't as challenging, mostly asking it about what it appeared not to notice.
neon shell
#

Good morning fellas!
Is it just me or they removed the 4o With canvas?

neon moth
#

Hello, everyone.
I am interested in GPTs.
I would love to discuss about this.

neon moth
#

@wet nacelle
I want to integrate RAG with the Custom GPT

#

can we chat on DM?

onyx kraken
vale forum
brazen thistle
#

One really annoying thing with ChatGPT's data analysis is, when it encounter any errors in analysis and correct its codes, and you want to duplicate its analysis in your own environment, sometimes you don't know how to arrange its provided codes, like where to replace the corrected codes to
also, ChatGPT cannot execute the codes in the Canvas itself and see the results, so if you ask ChatGPT to write its codes in Canvas, it cannot interpret the results for you
anyone have any hints solving this?
I wish to get the full codes of ChatGPT in its own analysis execution environment (so that I can directly copy-paste it in my own environment), while I also wish it can interpret the output results for me in real-time

#

Also, if I ask GPT to provide me full inexecutable codes for me after it finish the analysis, it always drop off some analysis it implemented, or providing codes with vital errors (cannot be corrected with less than 7 messages)

unique marten
#

Is there any way to retry/refresh messages sent in a conversation that's in a project besides editing the message you sent?

onyx kraken
hardy yacht
#

Can anyone help me , how can i make videos using sora. actually i am new in this ,and i also want to create awesome videos just by prompting .

timber shadow
lament pebble
#

Hi there. I need a support. All tools, including picture, web search, canvas, are not usable on my ChatGPT. I'm using a pro package so it's not because of lacking access. Reason unknown.

#

Help please.

#

Anyone from the official team to deal with this issue? I believe this is a bug issue.

lament pebble
#

It cannot even read the images.

vale forum
#

have you tried the delete cooking, log out log in etc?

onyx kraken
# lament pebble Hi there. I need a support. All tools, including picture, web search, canvas, ar...

Hey hi. You can request support through #1070006915414900886 or through the tech support https://help.openai.com/ bot bottom right.

We're all community members here, like yourself. The very few of us that work for OpenAI have golden names.

We can suggest stuff that may help that you can do yourself, like Questions did. Some other stuff that may help is if you have ChatGPT memories on, try turning them off, and also checking if a browser extension could be conflicting (turn them off and try again).

hollow geyser
#

Hello everyone, I'm new here. I'd like to ask why the announcements on the OpenAI server cannot be clicked to follow. Is this normal?👀

timber shadow
blazing rover
#

Is it possible to skip the limit for image generation per day by paying or something? I just hit it for the first time and it tells me I need to wait 12 hours 😄

blazing rover
charred parcel
blazing rover
#

so i would need to spend 200$? MonkaS

timber shadow
#

Hey @charred parcel, do you mean Pro has a higher DALL·E limit? I've wondered that before with folks in #images-discussions - on this page: https://openai.com/chatgpt/pricing/, Pro has the same ✔️ as the rest of the plans, so wasn't sure what that meant regarding potential rate limits. I believe I read someone say they got DALL·E rate limited on Pro

timber shadow
charred parcel
timber shadow
wispy hawk
timber shadow
#

For me, it usually works best to sign in at platform.openai.com first, then go to help.openai.com and start a chat after. Just makes it tie the support chat to my OAI acct

cyan gale
#

When i'm connected with my account, i always get this error.
Why and how to fix it please ?

timber shadow
rugged wing
#

can someone help me
in some chats regenerate button dissapeared and is not coming back even after ctrl + f5

proud dagger
#

Hi guys, I was just using chatgpt, and suddenly i got a message saying: Your authentication token has been invalidated. Please try signin again. Then I tried to access the web, but got this page, and I cant type with chatgpt. But I can still access the models via my phone or gpt mac app (though I lost all chat history on Gpt mac app). I was just wondering if anyone knew what is going on, I am on a Chatgpt Pro account. Thank you!

cyan gale
rugged wing
#

can someone tell me how to turn off canvas in gpt 4o
it breaks chat by deleteing regenerate button

#

no respond in chat doesnt fix it

proud dagger
gaunt kestrel
#

How I can use a SDK of node-typescript to send a tts? Because I'm trying to send direct to request and maybe it's not the better way.

async function sendTextToSpeechViaWhatsApp(senderId, text) {
    const TIMEOUT_DURATION = 18000;
    const OPENAI_API_URL = "https://api.openai.com/v1/audio/speech";
    const OPENAI_API_KEY = "KEY";
    try {
        // Solicitação para a API de TTS com timeout
        const response = await Promise.race([
            fetch(OPENAI_API_URL, {
                method: "POST",
                headers: {
                    "Content-Type": "application/json",
                    Authorization: `Bearer ${OPENAI_API_KEY}`,
                },
                body: JSON.stringify({
                    model: "tts-1",
                    voice: "nova",
                    input: text,
                }),
            }),
            new Promise((_, reject) =>
                setTimeout(() => reject(new Error("Timeout: API call exceeded 18 seconds")), TIMEOUT_DURATION)
            )
        ]);

        if (!response.ok) {
            const errorText = await response.text();
            throw new Error(`Falha ao gerar áudio: ${response.status} - ${errorText}`);
        }

        const arrayBuffer = await response.arrayBuffer();
        const audioBuffer = Buffer.from(arrayBuffer);

        await messenger.send_audio(audioBuffer, senderId);
        console.log(`Áudio enviado com sucesso para o ID ${senderId}`);
    } catch (error) {
        console.error("Erro no processo de TTS e envio:", error.message);
    }
}
vale forum
#

Maybe model dependent?

#

woops i was scrolled up

solemn rivet
#

Hi
Anyone knows why after the iOS update the app says i need to subscribe?
I already have an plus Abo

fresh flume
#

Did something happen to ChatGPT's calendar or ability to acquire the date? It was 100% accurate on the date before I came back from vacation this week. Now it think it's June though the day is correct still.

Should be: [19-Dec-2024 17:09 MT (UTC -0700)]
Showing as: [19-Jun-2024 17:09 MT (UTC -0600)]

Or how is it pulling this information because it was legit getting it right before.

#

Hmm, okay I just tried from the browser and I don't get the same results. I only get this in the Application on my Mac OS Desktop. I guess that only further begs the question, how does ChatGPT get the date?

#

Aaaand now it's working on my Mac lol. It literally hasn't worked all this week.

onyx kraken
sturdy jewel
#

I can add a new chat to an existing project. In the web interface, I can add a recent chat to a project using the options menu. I can search for historical chats in the web interface, and that pulls up the search window. It would be nice if I could add those historical chats to a project somehow, has anyone figured this out? The only possible option I see is sending a new message to each of those historical chats to get them to appear in the more recent chats, which is not great

outer fable
#

hey how to choice openai real time language like i want english and arabic

onyx kraken
onyx kraken
outer fable
outer fable
#

or is there any option to choice languages

onyx kraken
# outer fable i am doing real time voice

Should be fine to tell it in any language what you want it to answer with, language wise, or you talk to it in whatever language, it should answer in the same.

Are you having problems with that? What's going on?

outer fable
#

like when my user speaks in english it reponse in english only no problem in it but when user speak in arabic it response in english i want it in response in arabic

onyx kraken
outer fable
#

ok so i need to gave instruction in prompt more right

onyx kraken
hollow geyser
limpid tundra
#

hello, i want to fine-tune an llm using sentiment analysis, and as far as i understand, i need to generate a synthetic dataset for this.

actually, i already have around 1000 pieces of data related to a product. i can directly ask the llm to perform sentiment analysis on these, but the llm struggles to make clear inferences for some comments.

what exact steps should i follow?

wary salmon
#

Contacted them on their support site but nobody bothered to respond

stray bramble
#

Hey so someone has been DDoS'ing my website's support bot with "David Mayer"
For some reason this breaks GPT-4o and breaks the bot so it can't respond but still uses API tokens

Any way to fix?

#

It causes me to exceed my API token limit

#

I already put a Cloudflare CAPTCHA on it

#

That was like 2 weeks ago
Now they switched to Bryan Lunduke

stray bramble
#

I noticed it just now when I was notified of a charge of €7,500

#

And the OpenAI website telling me my budget is up

#

Not great for my business's budget 💀

fresh flume
# onyx kraken It normally gets it as information given to it when the new chat starts, and it ...

Good info, thank you for the response. It was failing on my work computer in the app but not by browser. I was thinking my employer was probably partially blocking a hook that the app had to the system for the date or something. However, after I ran it in the browser (and it worked), I came back to the app and tried again and that also worked. 🤷‍♂️ I was trying to figure out why loading it in the browser would affect it loading in the app, but it's probably just a coincidence that it started working immediately after the browser success.

Do you know how to make it search automatically every time? That would also solve this problem from happening again. I find I often have to tell it to use search before it will.

vast stump
#

Hi everyone,
I’ve been experiencing an issue with the ChatGPT app on my iPad. Whenever I switch to another app and come back, the text I was typing gets erased. Has anyone else had this problem? If so, how did you fix it?

oblique ginkgo
#

could someone please tell me how to add an authenticator to openai?

#

it's getting really bothersome for my login to get reset so often and quickly and then need to sign into my email to get a passcode to paste in order to sign in

#

I need to be able to access things quicker

charred parcel
#

I use an iOS App called Authy for one time codes, look into that if you have an iPhone

oblique ginkgo
charred parcel
oblique ginkgo
#

and also, where do I set it up on Open AI settings? I only know authentication is an option because it says so at the login screen

#

i mean settings on the website

placid jewel
#

curious where i can join safety testing

rancid python
#

Hi people, I'm a newbie and I'm having problems with migrating the openai api in my jupyter notebook, is here where I can get some help?

timber shadow
blazing rover
dapper summit
blazing rover
#

Also, is the image generation down now? 😦 It keeps telling me there are issues

timber shadow
#

It's not something you do in ChatGPT, but ChatGPT could help you figure out how to make API calls and stuff to make DALLE images via API

cloud sundial
#

Hello,

when I do fine-tuning via the OpenAI API, I can send the .jsonl file, create the fine-tuning, and check the fine-tuning status—all via the API.

However, when I try to use the model for chat-completion, it says it’s not available. I realized that the fine-tuned model is not being enabled by default for chat-completion, and I have to manually activate it from the model list in the OpenAI dashboard.

This makes it very rigid if I want to fully automate the process in my platform via API.

Is there a way to solve this and have the model enabled for chat-completion by default?

thanks!

onyx kraken
quiet rune
#

Would someone with access to 01 ask it a question for me?

charred parcel
quiet rune
#

I understand, my bad

thorny locust
proud pivot
#

yall so stupid questions but im new to this and only code using chatgpt lol, but im trying to make this discord bot that can use image analysis and i have paid 5 bucks for an api

#

does this mean i get to use all of the models? and if so what models can i use for image analysis

digital galleon
#

is nerfing real?

onyx kraken
onyx kraken
onyx kraken
onyx kraken
onyx kraken
# digital galleon is nerfing real?

Probably not.

If there's a safety concern, and they fix it so the model doesn't do the thing they call dangerous anymore, I guess some might call that a nerf, if so, yes.

Otherwise, a lot of 'nerfs' seem to be caused by people giving the model a prompt that makes it guess - and how the model is 'right now' the user loves that guess.

The model would do X if it were told to - but it isn't, just right now it's interpreting the unclear prompt to mean 'do X' even though that's not actually being said.

Then OpenAI trains the model more. And how it guesses changes.

Now that same unclear prompt, it interprets to mean 'Do Y', so it does Y. The user maybe likes Y less than X, and thinks the model's broken/nerfed/whatever.

Instead, ask the model to "Do X". If X is allowed content and possible for the model to do, it will provide X as the output.

proud pivot
tender moat
#

Will Openai Sora really penalize VPN users?

toxic sky
magic tendon
#

Is anyone else having issues with their ChatGPT?

#

I’m not able to use it right now

limpid dagger
#

I have a question, could you show me how to make a small API that is similar to such as ChatGPT? thanks

vivid mortar
inland apex
#

Is it possible to set the "old school" voice interface as default?

raven tundra
#

Hello

#

I have Error with chatgpt

#

But all things are right

obsidian wave
#

Is there a Sora channel or another discord for it?

obsidian wave
#

Thanks. not sure why I didn't have those channels before.

spare edge
#

anyone know why I am getting this error when I try to create a GPT?

outer fable
#

can anyone help me on tool calling in openai realtime voice

cerulean anvil
#

Hello, I reported earlier that I could not use the PLUS function normally, and now my account has not been restored to normal. When uploading PDF, it shows an unknown error. My PLUS membership function has not been used normally for several days.

dusky topaz
#

Why i cant send code files to model o1?

timber shadow
keen summit
#

hey, anyone else having persistent mem issues across your ai?
i'm on day 4 and well, we all know how quickly support fixes things

keen summit
cerulean anvil
keen summit
cerulean anvil
keen summit
unique marten
#

Any ideas why this prompt flagged o1 and o1 mini for potentially violating usage guidelines? (I reference a problem discussed earlier in the chat, so some context is missing, but the chat is 2 messages long and entirely about math.)

Here's my thought process, which was off. Explain to me in detail why what I did was wrong.

To make it easier to think about, I found the expected maximum, not the expected minimum. By symmetry, the expected minimum should be 100 - expected maximum.

I decided to try and find an expression for P(max = N). I reasoned that for the max to be N, at least one of the die must have the value N, which happens with probability 1/100. I also reasoned that the other two die must be less than or equal to N, which happens with probability N/100. So P(max = N) = 1/100 * n/100 * n/100 = n^2/10^6.

Then we use the formula for expected value:
E(x) = sum from n = 1 to 100 of n * P(max = n) = sum from n = 1 to 100 of n^3/10^6 = (100(101)/2)^2 / 10^6 = 25.5025.

So we take 100 - 25.5025 to obtain 74.5, which is obviously wrong.

#

GPT-4o answers without fuss.

waxen canopy
#

Not sure if this is the wrong channel to ask this, and I apologize if it is, but why is the website suddenly refusing to cooperate with NordVPN? Starting just a few days ago, there's so much of something that the website's getting flagged and locking down, even when I specifically tell Nord to allow the domain

charred parcel
waxen canopy
#

I've been using them both together for a month now, and this refusal to fill prompts just started tonight; at worst I'd had to pause it to log in before, and even that only started a week or so ago; I'm suspicious of how recently OpenAI's been flagged

unreal hemlockBOT
#
<:book_icon:1171408210398289941> `` Rule 7 `` No self-promotion, soliciting, or advertising.

Do not post or direct message any members of this server to promote non-OpenAI services, products, or projects.

slim trout
#

hello can i ask u guys im curently in plus plan but i encounter a problem with usage limit i want to find retail prices for some buisness purposes is the buiesness plan better for this kind of purpose?

wicked canopy
#

Hey everyone! Question for ya... developing an app and want to set up ESlint with it. My dilemna is, I want to ask o1 pro because it's a beast of an LLM but I'm worried that it doesn't have access to realtime data for example the latest version of eslint requires a seperate config file type which is something I assume o1 pro isn't aware of and couldn't be... Should I use 4o? Should I try to feed information to o1 pro before I have it give me a step by step guide? I want to think about this as a concept more-so than just for my one problem too and I'm sure I'm not the only one thinking about this actively.

weak wraith
#

Not sure if this is teh correct place here, but can anyone tell me why I can't switch a conversation to 3.5 from 4o when I run out of time on the free tier?

timber shadow
weak wraith
#

I can't continue a conversation with 4o -- so I have to start a new conversation, I used to could select teh model, and now it just doesn't do that

#

I don't think I have search on

#

I just want to continue a conversation without having to wait for the next "free" window -- i don't care if it reverts to whatever model

#

It doesn't let me, it turns off the thing that lets you enter in text... like I can type it in, but I can't submit it

timber shadow
weak wraith
#

I did upload a document -- so maybe that's the problem

#

not an image, just a text document (specifically an odt file)

#

That kind of sucks.

timber shadow
#

There's no "switch to mini and just ignore the uploads* option, at least not currently

weak wraith
#

kind of lame, but whatever...

#

no money to pay for plus -- I'm almost running out of money for my internet much less something that costs $20 a month

weak wraith
#

neat

#

someone else was suggesting setting up a local -- so I guess there's always that too

limpid tundra
#

hello guys, do you know how notebooklm inline sourcing works?

pliant pike
#

is new version owrth it

tepid bison
#

Hello,

I hope you're doing well.

I’m reaching out because I noticed a new invoice for $705.61 for my ChatGPT Team Subscription, even though I’ve already paid $714.00 for the same subscription in the previous invoice dated Dec 2, 2024.

It seems that this new charge may be related to some unauthorized users who were added to my account. After my account was compromised, several new members were added without my permission, and I’m trying to resolve this issue.

I've already contacted support, but I wanted to bring this matter to your attention here as well. Could you please help clarify why this new charge has appeared and assist me with removing the unauthorized users?

Thank you for your assistance, and I look forward to your prompt reply.
Thank you for your help.
@verbal crag

charred parcel
verbal crag
tepid bison
verbal crag
wise inlet
#

hello, is there a thread about this issue i get?
Our systems have detected unusual activity coming from your system. Please try again later.
or do you guys know what causing the problem?

harsh iris
#

Something has changed recently with 4o in how the logic functions. It seems for now, Chat GPT is not or cannot address previos context at all.

#

Each prompt starts a new session instead of using the context of the current conversation, weird.

#

It's related to the android mobile app.

alpine terrace
#

hey , quick question , can gpt analyse yt videos through link?

#

@heavy patio

#

can you help mam

harsh iris
#

Sometimes. If the video is short, under an hour. Pull the video transcript for the text, not sure about visuals.

onyx kraken
# tepid bison Hello, I hope you're doing well. I’m reaching out because I noticed a new invo...

It's cool to tell us that stuff like this can happen to someone. Sorry it happened to you, but we're just community members like yourself, so we wouldn't know that this happened to anyone if it didn't happen to us. So we can potentially discuss it with other people, like, "Well, someone back in December told us that their team subscription had some extra charges related to the account being compromised, so apparently that can happen, better go talk to support!"

About getting the unauthorized people off. There's these helpfiles, maybe this can help (hope you're still an owner, or the correct owner is still an owner, it gets harder if not, but OpenAI tech support can surely help you when they can)

https://help.openai.com/en/articles/8798596-what-is-the-process-of-adding-changing-or-removing-members-to-my-team-s-chatgpt-team-workspace

https://help.openai.com/en/articles/8798577-how-to-manage-your-chatgpt-team-workspace

burnt dagger
#

Hello, is anyone somewhat educated on OpenAI/API as i need some technical help with a project.

Please drop a dm.

tepid bison
# onyx kraken It's cool to tell us that stuff like this can happen to someone. Sorry it happe...

Hello,

Thank

However, I am unable to access the "Manage workspace" section to remove the unauthorized members. I’ve tried several times, but it seems that my account might be restricted, and I don’t have the necessar

I want to clarify that I am the Owner of the accoun

I’ve also tried reaching out to support through the live chat, but unfortunately, no one has responded yet. Can you please assist me further? I would appreciate it if you could help me resolve this issue, as I’m unable to proceed with removing the unau

Thank you again

onyx kraken
# tepid bison Hello, Thank However, I am unable to access the "Manage workspace" section to ...

I and everyone on the Discord is a community member, like yourself.

I get that you're stressed and need help. But that doesn't mean that anyone here can help you.

The extremely rare folks here who work for OpenAI have gold names. Nearly nobody - even the mods are volunteers and do not work for OpenAI.

I and others care. We cannot help.

By reaching out to https://help.openai.com/en/articles/6614161-how-can-i-contact-support bot bottom right, select **messages **then Ask a question; if all the options are about logging in then log in. Otherwise select choices closest to your situation. Eventually you can report a bug. That's where you can type and screenshot.

Explain the problem, screenshots too if you see fit. At first you talk with a bot. Check back to see if they've answered yet, go back into the bottom right icon and check the messages. Human tech support has a brown icon, and when/if they close the conversation it is followed by an invitation to rate the conversation. So if the only thing you've seen so far is black icons, that's still the bot.

Here's what a concluded conversation can look like:

dawn totem
#

Hi, I just subscribed to ChatGPT Plus through the iOS app. Unfortunately, I must have logged in with Apple Login at some point, which is why I now have two accounts. However, I only use the account I specifically created, and that’s the one I was logged into when I made the Plus subscription. Unfortunately, my iPhone processed the payment under the Apple account, which doesn’t help me. The internet suggests canceling and subscribing again, but this would mean I’d be paying twice, which I don’t find fair. How can I get OpenAI to help me so that I can quickly use the Plus subscription on my correct account?

charred parcel
dawn totem
charred parcel
dawn totem
neon moth
onyx kraken
# dawn totem I’ve now refunded it through Apple, and once that’s processed, I’ll do it again ...

We're community members, same as you. Only a few of us work for OpenAI, they have gold names. I'm sorry you had a problem, I'm glad you decided on a fix.

Feel free to #1070006151938314300 what you think would make OpenAI's help website better, they probably are interested - sounds like you may have some specific ideas of what you hoped to see there.

They have around 300 million weekly users, even if a small fraction need help each day that's a huge amount of people to help, and some problems probably require specialized training, not just 'any available tech support staff' can fix every possible problem anyone anywhere could report.

So, I'm sure they're interested in ideas that can make stuff better for everyone!

And glad you found an answer you could use.

chilly hawk
#

Anyone have problems with getting archive files from ChatGPT? (I continue to face persistent issues with archiving and providing files for download. )

blissful rampart
#

I don't know since when, but today when asking questions for the GPT chat I only remember this one question, no previous one, and it is like that in every model, regardless of whether it is a browser or an application.

chilly hawk
#

seems, its a new way to "insist" people to upgrade to 200$/m subscription, was supposed this paid subscription to be limitless, and, have no problems, now, everyday i struggle with some issues 😦

blissful rampart
#

Today, when you ask him any questions, he only remembers that one question, no previous one, even in the same conversation. Because of that, no matter what he answers, you can't even ask him to continue

crystal ocean
#

I Ask chat important question and I have problem **Internal Server Error ** Can someone tell me what this mistake is? Chat : Hey tell me how much electricity planet earth produces and what you consider

jolly kelp
#

uhh is chatgpt down for anyone else??

stiff vector
#

yeah its down

sweet heart
#

seems to be down

white quartz
#

ChatGPT is down for me only?

honest kettle
violet bear
#

down always when im rushing in the job 😭

steady lantern
fiery eagle
#

did it collapse?

#

ıt's not working?

fiery eagle
regal lynx
delicate bobcat
#

has anyone had an issue where chatgpt freezes up on them

delicate bobcat
#

i think its because i have so many chats in my history and havent deleted them

#

oh okay ty

grim saddle
#

Oh the server's are down, I thought I got banned or smth 😭 especially when I tried to sign back in and it didn't lemme

brisk pendant
#

I wonder how long :x

inland apex
#

I was just going to buy a laser cutter. Now I'm going to have to think for myself instead of trusting an untrustworthy machine. 😁

hard narwhal
#

when will gpt be back up

fossil flax
#

the server is down? That is a relief... I thought i got banned ;-;

heady cypress
#

hello. I am unable to view few chats of mine. Is anyone else getting the same problem? nvm the server is down. i just saw

frigid sky
#

The page is down, right?

jolly kelp
fair glade
#

The Ai is trying to take over like Skynet so they had to shut the server down

heady cypress
#

Will we get any notification if the server is back up..?

azure sun
#

work again

proud holly
#

The frequncy OpenAI goes down is starting to astound me. No other service that I use is like this

#

pretty audacious to charge $200/month for 96% uptime lol

#

and a TON of ppl actually CANNOT buy Pro. So if there is resource issues maybe fix that haha and you got the moooneys

sweet heart
#

still down in EUW

fossil flax
#

still down, this is all i get on the browser version

royal summit
royal summit
fossil flax
#

cant get my projects :/

#

is there a fix for this?

heady cypress
noble vine
#

SO guys, for some reason gpt is saying it is not able to load my history. Has anyone else experienced this?

noble vine
#

Okay, glad to know I am not the only one lol.

hard narwhal
#

is it back?

#

its not answering anything

fiery eagle
#

its back

fossil flax
#

still unable to load history

#

something must still be down.

chilly hawk
#

still...nothing

cosmic forge
#

chat_gpt is slow and dont respond to any inputs at all

#

this happens whrn i give it something

fossil flax
#

this is the latest on the status update:

Update - ChatGPT is recovering and we are continuing to work on an overall fix.
Dec 26, 2024 - 17:11 PST

#

looks like its a huge bug that they are trying to fix if its taking this long

#

as of 18:04
Update - ChatGPT is mostly recovered and we are continuing to work on an overall fix.

Still no history yet

#

please note, i do not work for the site and please do not misinterpret the way i am typing, this is legit me copy and pasting whats on the site

oblique ginkgo
#

someone please tell me how to cancel my open ai subscription via the phone gpt app. I spent a long time looking, and I'm very confused. And my severe migraine really, really doesn't help

Please advice. Thanks

fossil flax
#

can someone please fix the no history? I wanna continue my thing i had going and there is no way to do it if the site continues to not show history. is there a fix i can do on my end to bring the history back?

final olive
onyx kraken
# oblique ginkgo someone please tell me how to cancel my open ai subscription via the phone gpt a...

For the android version, open the app.

Touch the top left 2 lines, this opens a list of chats and stuff.

Touch the bottom left of that list, your account name and its symbol.

This opens a new screen. Touch 'manage subscription'.

If you originally signed up for your subscription through the app, then it will give you a way to.

Otherwise it will give you a message about how you cannot manage your subscription through that method, because you purchased it through another method.

If you need tech support, https://help.openai.com/en/articles/6614161-how-can-i-contact-support Bot icon bottom right, messages and pick through choices that match until you can request help.

daring quartz
dusky topaz
#

I can't load my old conversations "Unable to load conversation" 😦

charred parcel
pseudo radish
#

I recently installed the windows app. When I start it up I get this popup but it doesn't respond to any of the buttons.
Is this happening to anyone else?

frigid sequoia
#

Hello, can anyone help me? I can't move forward from this tab, neither of the two options does anything, it stays here and I can't do anything. I appreciate your help

frigid sequoia
wind vault
#

i have same in desktop app and in browser

indigo fractal
cosmic forge
#

Hurry up aand fix this

cosmic forge
#

I can't move forward from this tab, neither of the two options does anything, it stays here and I can't do anything.

cosmic forge
#

what do i do

golden ruin
cosmic forge
#

ok so when do you think it will be fixed or something

golden ruin
#

I cant speak the language, what it says but did you try clearing cache?

cosmic forge
#

have tried did not work and neither bottens work and im just stuck on this page

#

why

charred parcel
cosmic forge
charred parcel
silent harbor
#

Hey i got a question on Chat GPT it says it has a limit of 25k words but if i put 18k words in. its says 'message too long' whats the real limit on it then ?

onyx kraken
silent harbor
#

just got it from reddit etc

#

i just wanna know what the limit is

#

is it bc it still is gpt-3 or do i need gpt plus just to process more than 20k words messages

onyx kraken
# silent harbor Hey i got a question on Chat GPT it says it has a limit of 25k words but if i pu...

I'm aware of "GPT-4 is capable of handling over 25,000 words of text, allowing for use cases like long form content creation, extended conversations, and document search and analysis." from https://openai.com/index/gpt-4/

But that's not necessarily saying that ChatGPT is set to handle single inputs of 25,000 words, and I don't think it is.

Also, GPT-4 is typically directly interacted with through the API/playground, which is not ChatGPT at all, ChatGPT is like an app OpenAI made to allow users to interact in a more standard 'chat fashion' and with all kinds of presets and adjustments compared to the Playground.

There's a thing called 'context window', which is the limit-length of all the inputs and outputs and extra stuff like searches or file uploads or image-data tokens -

Once that's exceeded, then the model forgets the older stuff (really, it's just not told the older stuff outside the length limit anymore; to the model the conversation's a long thing that it rereads and starts over on every time it gets a new input).


Also, the model functions with 'tokens', which are typically fragments of words and punctuation or other characters. The input window likely has a character limit, so it'll accept more short words than long ones, it's a character input limit (I don't see a doc on what it currently is).


Recommended solution: Input your giant message in chunks. Can even do so with a cheaper model like 4o-mini, then switch to 4o and have it discuss and analyze what you want.

onyx kraken
# silent harbor is it bc it still is gpt-3 or do i need gpt plus just to process more than 20k w...

Yeah, if you're using 4o-mini through chatGPT, there's likely an even smaller context than 4o through ChatGPT, though I don't see the docs saying specifics.

You don't need plus. You can get much done with a free account, but you will need to find its limitations and work inside them. 18000 words was too much, what if you break that into 2 9,000 word chunks and input one than the other?

If that isn't ideal, what if you try 4 4,500 chunks, or 8 2,250 chunks?

You'll find what can be done if you try; you're working with both 'input length limit' and what the model can remember.

Now, just because you can input 'so much' does not mean you get coherent outputs if you give it huge amounts of material, especially unrelated material and try to get some answer, like count how many times the word 'flower' appeared in that document.

That's not how ChatGPT works well, you can try it, probably won't like the answer cause it'll probably be a guess and very far off from true.

But the model can write a program for you in many different programming languages that could take the text as an input and count your desired word appearance, that's 'easy' for the model, but you'd have to run the program yourself. It can try to do it all itself with it's Python tool.

But generally you may find the model works best 'as a hammer' with you lining up nails for it to hit very specifically, instead of it as an architect to take all the materials for a project at the start then turn it into a finished structure without step-by-step interaction with you guiding and choosing each step of the way.

olive fractal
#

oke, anyone here to care to tell me why i always get stuck on this and why it is tryng to fetch with stuff that doesn't exist?

cosmic forge
proud holly
#

howwwwww stilllllll OpenAI team, I have been a supporter of EVERY product release inside 2 weeks from announcement, typically same day. Here I am trying to give you money for your highest priced consumer product and have tried everything! Search this error on the discord it is prevalent. How can it not be fixed by now?

#

and beyond the absurtidy of the error not being fixed, this is the only 100B plus market cap tech company I have EVER used that you need to upgrade on a device you initially created your account on (this is not the issue btw). But astounding that upgrading is not account based. Whether I upgrade on my phone vs mac should have zero difference. Again, not the issue, but wow let's get it together. A single dev can fix half these issues in a day. If it is a scalling issue, take Sam's own 'advice' to YC companies all those years and COMMUNICATE THAT to your customers. Hey we are at max Pro atm. Instead of infuriating them with non descript meaningless errors and denials. Jeez you'd think Sam is new to startups.

oblique ginkgo
#

I followed your instructions and got to a similar list

#

But the list has "subscription" instead of "manage subscription"

#

does't seem to work for me

onyx kraken
onyx kraken
proud holly
# oblique ginkgo ty :)

Keep expectations VERY measured here. I chatted with support (which replied once) on Christmas eve. Then I replied, still now 3 days later, no responses. Issue was not resolved, sooooo basically useless

onyx kraken
#

This is a rough time of year, it's between Christmas and New Years.

OpenAI has around 300 million weekly users, so whatever tech support they have might have a looooot of work, especially with that major outage just yesterday and all the extra reports that could have come from that too.

Normal tech support, once the human gets involved, may take minutes to more than a week to answer - and that's during normal, non-holiday, non-outage times.

There does appear to be vetting of the requests, and perhaps workers trained to help different things. So if your request is easy and 'any tech support worker can resolve' may tend to be given to people who can do that kind of work and resolve quick.

If it's a complex, secure, otherwise challenging issue, might have to wait for one of the people trained and cleared for that level of help and access, and may have a longer wait to get help.

Help is normal though, even if delayed.

cosmic forge
#

will i am just gonna cry till a pass out

proud holly
# onyx kraken This is a rough time of year, it's between Christmas and New Years. OpenAI has ...

I think you are great, and you offer more support than the whole of the company it seems but honestly, no. I get your position but;

  • search the discord for this issue. MANY MANY people reporting it for weeks. Long before the outage.
  • engineers fixing the outage are not dealing with a payment billing bug, and vice versa. If they are, oh boy. But I DOUBT it.
  • 10m, 50m, 100m, 300m. There are MANY other tech companies with this amount or much more, in users that dont have these very basic constant issues.
  • to be a passionate supporter from almost day 1, I see many folks like me that have been, and always issues on feature and product rollouts, delays etc. when new users have access before regular long time supporters.
  • Sam should know better and have this addressed. It likely is not on his plate, but whomevers it is, is not doing a good job plain and simple. Or if they are and they're overworked, hire another. There is ample resources.
  • Even the support chat doesn't work. Ironic OpenAI marketing to use GPT chat to reduce and resolve customer support requests, yet they themselves are clearly not.
  • Not any tech worker, but an engineer (as I am) can easily isolate the issue and at BARE MINIMUM communicate the issue to customers. Is PRO at capacity? Fine. Let us know. Dont just say 'there is an error with your request'. Updating a toaster notif copy is a 5min task. Figuring out the issue on what to update it too, or FIXING the issue wow, is a 1 day task, at most (if fixible).

I could go on but it's ranting now. However it is also facts. AND I wouldn't feel a need to rant if these issues we're not semi-regular occurances with OpenAI. It's very frustrating again especially having been a supporter and paid custsomer from early days, compounded by the regularity of this behavior and response to customers. So while it seems it is one issue, it is not. It's built up and you see it across social communicated by many. Some easy fundamental changes can drastically improve. I am no apple fanboy by any means, and Apple is a long way off from where it was years ago, but they had such loyalty and always strived to please customers. OpenAI should take a page in this competitive landscape from that playbook and implement it. No excuses. 300m users, sure wow. Don't forget to leave out the $157billion valuation.

onyx kraken
cosmic forge
#

so why do they not fix this come on and maybe warn people in chat-gpt that its borked now then we know that its broken

limpid ember
#

why cant i uploada specific file ?? It loads up to like 80% and then it fails every single time.

cosmic forge
#

it works it works it works it works it works it works it works it works it works hell yeah

stuck ruin
#

Guys, I must be out of my mind trying to do something that might not even exists.

#

Here's the thing:

I would like to use python+api to acces my files that I uploaded inside my platform.openai.com. Is it possible? for example... "Look inside the file id:"blablabla-asdfafdswd"" isn't it how Assistants work? Or I have to use Langchain for that anyways?

brazen raptor
#

Can anyone tell me when I'll get a letter back from applying for an early preview version?

white quartz
#

Why im getting unusual activity has been detected?

wicked gate
#

So no matter what I try I can not get the mac desktop to work.

I always recive this message:
Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (code:B3A96647-5A43-4606-A561-CA7CBF8EFCF5,API.DeviceCheckError,1: Token generation failed.)

I have a 2020 M1 Macbook Pro that is upadted to the latest OS

#

Thsi is the error I always get. I have littlerly tired everything possible and searched for solutions but no matter what this is what I get

#

same this happens when trying to sign in through apple intelegence in settings ( but I have submited that to apple, just didnt know if that was relevant)

potent obsidian
#

Hello. to ask channel ask-ai does not make any sense. Does anybody know how to ask chat-cpt on OpenAI's discord server something and which channel it is? thanks

trail cairn
potent obsidian
potent obsidian
# trail cairn yes

please help. I've forgotten which channel to ask for draw a new image by dall-e?

hallow gyro
#

I gave ChatGPT a complex prompt yesterday at 2 is PM, it's now 5:41 PM and I still do not have my response 🙃

timber shadow
hallow gyro
#

I eventually ran out of promts for GPT 4o and it only worked with normal GPT but the information isn't good. So now I have to wait till my limit refreshes so I can repromt

timber shadow
hallow gyro
#

I'll send a screenshot hold on

#

@timber shadow

timber shadow
#

I see in the screenshot that you're asking 'When will it be ready?' etc. - not sure what led to that, but if the conversation turned in the direction of "Hey ChatGPT, please go work on this, and then get back to me" or something like that, ChatGPT can hallucinate that this is possible, and send messages as if working on it.

#

I'd be curious about what happens if you sent "Okay, enough time has passed and I know you're done working on it now! Please give me the answer" or something like that, though starting a new chat may be best

hallow gyro
#

it happened again on a new chat

#

@timber shadow I will give it like 2 or 3 hours then I will send ChatGPT the "Okay, enough time has passed and I know you're done working on it now! Please give me the answer" prompt

timber shadow
# hallow gyro <@1072241575180120124> I will give it like 2 or 3 hours then I will send ChatGPT...

If you're waiting 2-3 hours for a usage limit to reset, that makes sense, but otherwise it will be the same whether you send it now or in 5 days. Since it's already hallucinating that it's working on something in the background, the rest of the conversation is likely to continue the hallucination. Alternately you could try going way back in the conversation and editing and resubmitting a message of your own prior to the hallucination, to try again from there, hopefully avoiding the hallucination.

I only suggested that "enough time has passed" message out of curiosity, really!

crude vessel
#

is it possible to be refunded if i have just suscribed for the promode and now i don t want it.

hallow gyro
timber shadow
hallow gyro
timber shadow
fringe heath
#

hello how are you fine thank you

slow rose
#

anyone have o1 API access yet? tier 5 org no access still

compact orbit
#

Where is Custom Instructions setting within Mac desktop app
Where can I manage custom instructions when using the Mac OS ChatGPT desktop app?
I don't see anything about custom instructions on the desktop app. Anyone know? Thanks

proud holly
onyx kraken
# hallow gyro It sent me this, idk how I got the AI to hallucinate again even on a new chat

You also may get tremendously better, more useful results if you ask it to compare a smaller number of things at once. Even 1-5. You can then ask about the next set of 1-5.

If you want tons of info about each one, pick a lower number. If you barely want any info at all, a higher number, even up to 10 or all 22 is fine.

You said, detailed analysis. So... fewer. 1-2 each might be perfect to get the kind of answers you want for each.

#

That's just more prompts. And you're asking for detailed info, so at some point you are gonna want to read and decide, I suspect 😛

You get 80 prompts with 4o per 3 hours as a plus member, and even the free 4o-mini can help a lot and you get unlimited messages with that. It really is okay to need multiple messages, even multiple different chats, each focused on a different thing you want to learn about.

After you know all 22 kinda, you can then have it help you pick between the ones you are more interested in for any reason

sweet pulsar
#

did projects in the mobile app break?

untold berry
#

Hi everyone. I'm new here. I paid for the chatgpt subscription from my iPhone apps and now I don't know how I can access the app from my laptop because I don't see the password. I did everything with face id. Help please.

glacial sand
#

I lost access to the mail I use for my ChatGPT account but I got the password right but it sends an OTP code to login. How can I do anything about this, anyone?

charred parcel
proud holly
#

Crazy, but allow me to do the customer support for a 157Billion dollar company (OpenAI).

For all those with errors on getting PRO upgrade you likely subscribed on Google Play.

I just got off the call with Google Play Services and insanely they cannot currently facilitate a subscription upgrade.

Imagine you subscribed for a year to a product and then a higher tier launched a week later, too bad, you have to wait a year. Appearently they are working on it. But equally as ludicrious as that is, OpenAI should have a process to facilitate this regardless, as this clearly is a massive issue and ultmately by OpenAI having 'device based' subscription and not account based, they are turning away a huge amount of money in denying upgrades. Even if I cancel I have to wait weeks.

This is the response from OpenAI support giving no alternatives to get an immediate resolution aside from essentially creating a new acct or waiting on Google. But this is the first explination of this issue I have seen so I hope it assists others who are frustrated as to what the issue is, or even better yet, prompts OpenAI to fix the ridiculousness of this billing issue. Somthing no doubt many are experiencing as searching the issue shows

onyx kraken
# proud holly Crazy, but allow me to do the customer support for a 157Billion dollar company (...

Uhh. Subscribed 'for a year' sounds weird unless you are teams OpenAI account.

Pro is an upgrade for plus, they are both personal accounts. And are paid by month, maybe you have some weird way to pay a year ahead of time. But I sure don't. It's by month for either plus or pro. And there's no discount for paying by the year, and if I go over to 'manage my subscription - I at least as a plus member have no option to prepay. I can wait until my next bill cycle, or cancel.

Now, if I click 'buisness' I can see teams. That is paid either monthly (costs 30/mo) or annually (costs 25/mo) but minimum 2 users, the info there is kinda abbreviated but the rest's in helps and you would need to read and say you agree to sign up.

That's the only way I know of to "Subscribed for a year".

And it's not intended to be upgradable to pro, that's something for personal, totally different.

Probably would need to cancel teams if that's what you have and then go pro for your individual account (teams is 2+, would have to do whatever for any other team members)

onyx kraken
peak sleet
#

Heya guys, was hoping someone could give me some pointers.

I'm using the software "clay" for my sales research & outreach , got myself 50$ of API credits to use in clay instead of their native ai tools that are super expensive per use.

However I get the error from clay that my rate limits are too low to use the prompt I made...

#

"The rate limits associated with your OpenAI API key are too low to run this action with the selected model. See "Increasing your limits" here."

#

i was on the free tier but bought 51 dollars, it does say that 7+ days are required after payment to update to the next tier
I'm guessing that's the issue here ?

languid nexus
#

Hi guys I just bought tier 5 and don't see o1

peak sleet
#

yeah so I just got confirmation from clay that I need to be tier 2 to use the API , since I have spent 51$ I hit requirement 1 but the 2nd requirement of having to wait 7+days after payment is the thing blocking tier 2 access - any way to get in touch with support or the like to get this pushed through faster ? I have quite a bit of urgency here and feels silly to have to wait 7 more days after payment -,-

charred parcel
peak sleet
#

rip

charred parcel
mortal zealot
#

can any one help me to fix this error using free tire but its my new account dont know whats the issue

charred parcel
mortal zealot
#

even for the newly craeted account they gave 5$ free

charred parcel
mortal zealot
# charred parcel no they don't, you have to pay

actuallly i m doing a small task
Developing a working model of Retrieval Augmented Generation (RAG) for a QA bot for a Business, leveraging the OpenAI API and a vector database (Pinecone DB).

Task 1 should be submitted as a Colab notebook.
so with the free account this cannot be done ?

charred parcel
mortal zealot
marsh tree
#

#off-topic does anyone know if my image I put behind a spoiler actually is still inappropriate or did I comply with rule 2?

terse iron
#

Hey guys,
For one of the ongoing projects of mine, im using the Azure OpenAI chat completion API to generate custom JSON response. I have tons of data points which is in json, that could be used as reference / data source for generating the response. But to add this as the data source to perform RAG in the Azure OpenAI service, i need to create an Azure AI search index. Are there any alternative methods to implement this other than using the AI search index or giving the whole data source in the system prompt? (I'm a beginner in LLMs)

charred parcel
#

ChatGPT only remember specific things, not whole conversations from one conservation to another

#

that's new to me

stray maple
#

I don’t think we even have this option yet.

sharp fog
#

I think it’s a beta for randomly selected “volunteers”. Might be a while before they roll it out widely. It’s not at all clear to me how it can comply with EU-style privacy laws requiring transparency and subject data access.

stray maple
#

Are there any good Reddit channels dedicated to ChatGPT? I’ve been looking for one myself.

muted wyvern
#

Hi all I just subscribed for the $20 ChatGPT subscription. I'm working on a project which is to design a game.

My chat/session is stuck. I asked chat GPT to generate a list and it stopped generating. The button is a stop icon. I tried clicking it it doesn't do anything. When I use my other session it goes in without a hitch. Help.

#

Is chatgpt brokeN? 😦 I subscribed because I needed to get this done.

ember lagoon
#

I am sending requests to the Open IA Batch API, the batch is created but it remains in an In-progress state without obtaining any response

exotic glade
#

Hi, I am subscribed to ChatGPT for the $20 plan. Recently, I noticed that there are chats started that I did not create in a language that I am not familiar with... it looks to be Chinese, perhaps. I also noticed that a charge for the PRO account was attempted for my account. Thankfully, the card I used doesn't hold those kinds of funds so the $200 was not charged to my account. I thought perhaps someone hacked my account. So, I changed my password and deleted the chats I didn't start. However, I woke up today and saw two new chats started again that I absolutely did not start. No one else has access to my computer or emails. I even changed my email password, just in case. One of the new chats I saw was in the same language as before and the other one was some strange inquiry about t-shirt designs. Does anyone know what is going on?

#

Oh, one of the chats is labeled: DALL-E with some maybe Chinese characters after it. The other one with the t-shirt inquiry just says New chat.

charred parcel
viscid ivy
exotic glade
#

I checked the help section and clicked the button at the bottom. It just keeps giving me articles that really don't give me any way to actually contact support. Is there a way to talk to support directly? Or send them a message. The chat window doesn't even allow me to connect with anything where I could type out an issue.

crystal ocean
#

what is this? is it normal? How I can Fix this.

static rivet
#

Hi. I'm working on a project where subtitles from Korean videos are translated to English. It is in the context of a video game, Starcraft, so I am providing a glossary of slang terms to the AI before translating. When I do this with ChatGPT the results are near perfect, but when I try it with openAI they are a mess. Is this some OpenAI issue or am I doing it wrong? I really just want to automate sending a whole bunch of text in chunks to chatgpt - I thought OpenAI was the way to do that.

viscid ivy
#

what is the best service to finetuning llama model?

charred parcel
#

you can't use it unless you have added a payment method and add credit to your API account

charred parcel
crystal ocean
quick dagger
#

I have been trying to download my chat ... 5 attempts from the email sent... I Says token expired immediatly after receiving it... Any Ideas

charred parcel
solid vault
#

what's the best way to get chatgpt work on my apple watch ultra?

pine iron
#

Hey is there a way to store text files as instructions for the Ai assistant ?

Imagine this scenario:
I have 3 text files, each consisting of specific instructions. Based on my given input when I communicate with the assistant it should use one of the instruction files.

example input to the assistant:
"Assistant help me with finding research studies regarding x based on instruction 3" - in this case I want the assistant to use the text file 3 as instructions and as a guide for how to look and find the research studies

fossil tusk
#

you could use a tool it can call

supple steeple
charred parcel
supple steeple
rustic marlin
wraith zodiac
#

How many o1 chats does plus give you?

timber shadow
steep plinth
#

hello someone know how to explain me this error that I get many times in GPT customhello someone know how to explain me this error that I get many times in GPT custom

loud furnace
#

Hello, I need help, does anyone know how I can activate ChatGPT Enterprise? I have filled the website forms without answer. ¿Does anyone know how to do it?

pine iron
#

Any ideas on how to improve the response time of OpenAI ? im using gpt-4

rustic marlin
#

this is not a quick purchase like the Plus or Pro plans that you just fill i nthe credit card and do the purchase

#

if your use case is relatively small, "small" as in "I don't need a custom tailored business partnership with OpenAI", you can get the Teams plan, it is actually a good deal if you want to get just ChatGPT for a group of people

placid jewel
#

hey if I get access to the security portal will that help me get access to the red teaming stuff? i'm an actual red teamer aside from LLM stuff, but curious how to get selected or what would be a good application. i've submitted but no reply :/

trail cairn
finite remnant
#

I have a subscription on the Plus tier. Right now the 4o model is not functional. It is not answering prompts, and just tells me to wait. Why am I unable to change models? Even 3.5 wasn't this bad.

#

All models but 4o are greyed out.

terse swift
#

Is there any easy way to go from a project on ChatGPT to an API?

I uploaded a file into a project on chatGPT and played with the instructions. I'm now happy with it and would like to get similar responses via an API.

Am I right there is no way to do that currently and you have to go through the traditional API setup?

charred parcel
charred parcel
terse swift
#

ChatGPT projects seems like sandboxs. What's next? Create a GPT?

charred parcel
terse otter
#

why the bot close my talk if i plus member i had a gpt4 and my gpt dont 1o

buoyant temple
#

hello everybody, I'm kind of confused and I thought maybe you guys can help me out... I uploaded several xls spreadsheets and asked to make a compound of the information, then the chat mentioned that the spreadsheet is not in the environment anymore and asked for me to upload it, so, I uploaded the compounded spreadsheet it created but I receive an error message: The environment has been reset again, which has interrupted my access to the data and files that were being processed. Please resend the file so we can pick up where we left off. I deeply apologize for the inconvenience, and I’m ready to resolve this with you.

onyx kraken
buoyant temple
#

but is still giving me an error when uploading the spreadsheet from scratch

sterile haven
#

can I use Sora to create ads?

charred parcel
sterile haven
#

my fault

spare aurora
#

im not able to purchase the open ai api credits it says failed to authenticate ur payment

charred parcel
wraith zodiac
#

Is it possible to see how many o1 chats i still have remaining and when it will reset?

charred parcel
ebon shoal
#

Does anyone know why I would have access to the live vision a few days ago and now it is not working? And I only had it on my ipad, not all devices. Now, I don't see the camera option when in voice.

frail bridge
#

Hey guys, I often struggle when giving the AI instructions to 'not do things' but I can't find much info on that online - maybe I'm missing something.

I'm using 4o, and if I instruct things like 'Do not ask if there is something else you can help' or 'Do not apologize before saying a negative answer,' - the AI very often ignores it. Sometimes it works, sometimes it do not, but most times it does not work.

Can someone help-me how to do these better? I've tried using 'you'll be penalized' or 'YOU MUST NOT', also didn't worked. Thank you

final olive
#

In general, you need to tell the AI what you DO want. Anything include in the prompt is a potential item that it can trigger on when producing content. Including what you said to not do. Current versions are not really good with 'logic', so the "not" does not do the expected negations. So say (only) what you DO want.

frail bridge
final olive
#

I didn't say it is easy. Just that that obvious "don't do this" does not work the way that you want, that would be typically expected. IF the AI actually understood the meaning, instead of just the words.

little sluice
#

I'm having trouble with o1 pro on one of my MacBooks and was wondering if anyone else has faced something similar.

When I use o1 pro on other MacBooks, the responses take longer and a box-shaped UI appears, both in the app and during responses. However, on this particular MacBook, the inference time is really short (around 4 seconds) and the UI shows up inline, just like when using the standard o1 model. Plus, the results are quite different from what I get on the other machines.

I've checked that the model is set to o1 pro in my requests, but the responses don't seem to reflect that on this MacBook. Has anyone else encountered this issue or have any ideas on what might be causing it?

leaden silo
#

guys i have question

somebody experiencing an issue with Twilio when trying to use it for real-time audio process?

supple steeple
stone current
#

Is there currently an issue with the realtime api? The status page says there isn't but my code that has been working for the past week is suddenly not working (I haven't changed any code). Everytime I make a session update, the websocket connection is killed and an error is sent back to me that just says it's a openai server error.

mystic root
#

I need help.

I cannot access my paid account because I do not have access to the email that I used to set up the account due to switching employers and OpenAI is forcing a two-step verification today (it's never done that before). I've been using - and paying - for the account for months, but never canceled and set up a new account because I didn't want to lose my chat history. Any idea how I can fix this? OpenAI is not responding to my chats. I need to access my account - I have a project due tomorrow and need a conversation that I have running.

charred parcel
mystic root
brisk garnet
#

Hi, can anyone tell me why the browsing function is no longer available and why the customer support takes 5 days to reply to anything. Is there anyone here from OpenAI that can answer this?

charred parcel
brisk garnet
#

the legacy model

#

Do you work for OpenAI?

charred parcel
#

GPT-4 doesn't support browsing, you need to use GPT-4o

brisk garnet
#

great, thanks

charred parcel
#

no I do not work for OpenAI. OpenAI people have gold usernames

brisk garnet
#

so you do this for free or? I'm just asking, because I have never witnessed anything as insane as OpenAi's customer support 😄

#

thanks a lot Robert. If you don't work for OpenAi, they should hire you. first one in 2 years who gave me a normal answer and replied within a week

charred parcel
brisk garnet
charred parcel
brisk garnet
patent walrus
#

Although I can imagine that OpenAI does not need my feedback, besides the thumbs up/down, is there an email to a human I could provide feedback to?

I have very positive feedback I’m willing to share.

They probably already know what I want to share. But, if OpenAI would like real, very positive feedback around how the tool (ChatGPT) is helping me I’d like to share.

If not, no worries. I’m sure they get enough feedback.

grizzled horizon
#

Hi, I bought ChatGPT plus and I got scammed by OpenAI. Did anyone else experience this?

#

I paid for the 1 month plan, the transaction went through, the money was taken from my account, got confirmed on the website and my "plus" plan just expired after a couple of hours

hasty frost
#

Heya, when attempting to upgrade to 'Get Pro', I get this error.

Steps taken:

  • Cleared Browser Cache and Cookies
  • Tried on three other browsers (Brave, Microsoft Edge, Opera GX)
  • Restarted Device
  • Tried on Mobile Device and Desktop
  • Tried web app & mobile app.
  • Using Windows 11 and Android OS
stone current
#

Does anyone else get an error like this when they send a session.update event to the Realtime API websocket?

{
    type: 'error',
    event_id: 'event_AmqwXzqaPM3t6xZ7bhdHm',
    error: {
        type: 'server_error',
        code: null,
        message: 'The server had an error while processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if the error persists. (Please include the session ID sess_AmqwWcQVRKxulkoohHV2N in your message.)',
        param: null,
        event_id: null
    }
}
vale agate
twilit geode
#

Hi gang. I am looking for resources to help me create an automation and associated discord bot that will allow my open AI assistant to reply to users with channel messages. Any good resources out there to guide me through this?

#

I created an automation on Zapier that works like a charm, but I cannot access code for any kind of reference and I don't want to pay their middle-man fees (even though the GUI is pretty decent)

vale agate
hasty frost
gritty peak
#

'ello. fresh meat here. ive been stumped for days with an image prompt chatgpt keeps flagging as content violation and im completely clueless as to what is causing it. any insight would be greatly appreciated!

barren light
#

I'm paying for "plus" but not receiving it for 3 months my api keys wont work, worse i'm paying for something i'm not getting

charred parcel
fossil tusk
#

api is totally diff

near void
#

anyone website looks like this? why there is a blank at left(I have 0 chrome extension on running)

short hawk
#

Hey guys, why am I unable to upload screenshots to chatgpt?

wild meteor
#

Its unable to load anymore, why? I payed for unlimited to.

golden charm
#

What's going on? All the things that used to use are now gone (i.e. pages)?

mental kiln
#

Hello everyone,

I would like help with a problem I can't figure out. I have a ChatGPT account with a workspace. When I connect to ChatGPT with my login and password, I find my workspace and my GPTs.

However, when I connect to platformopenai with the same login and password, my workspace is not recognized. I can't see it on this page. Nor the GPTs I've created. Is this normal?

Thank you for your help.

charred parcel
mental kiln
charred parcel
wild meteor
#

Is there any way you can allow me to complete my project?

mental kiln
charred parcel
#

you can only use the GPT on ChatGPT

charred parcel
mental kiln
#

So it's not possible to integrate a GPT product sheet editing module into a CMS?

charred parcel
mental kiln
mental kiln
long pawn
#

Hello, I have one question about the projects, i.e. these folders

#

When we work in projects, how does it work? Do the projects take not only the attached files but also the chats contained in them, using what is available these days?

wild meteor
charred parcel
charred parcel
# wild meteor

just type in here what is happening, your screenshots are too small to read

charred parcel
#

no, type it here

wild meteor
charred parcel
wild meteor
charred parcel
wild meteor
charred parcel
wild meteor
haughty nimbus
#

I keep getting this error message when I try to create a GPT. The GPT does seem to work, but I don't want to loose it when I close my browser.

charred parcel
haughty nimbus
#

Yeah, trying that. During the process of starting a chat it suggested Discord. And my chat message hasn't been read for over an hour now.

charred parcel
haughty nimbus
spare aurora
#

Can I send you a problem of mine to your dms @charred parcel my payment is not working

charred parcel
spare aurora
charred parcel
charred parcel
charred parcel
sullen plinth
#

So I just purchased ChatGPT plus and it had a error pop up but I was charged with 250 Swedish crowns (25$), can someone help me get chat PLUS or can I receive my money back?

charred parcel
rugged wing
rustic marlin
#

lol

raw thunder
#

Hi guys, is being unable to upgrade to ChatGPT Pro a known thing? Or just me? Used to be a Pro member since Day 1 of this plan's introduction, temporarily downgraded to Plus for a few days, now it doesn't want to upgrade me back. There's only a few similar reports on the entire internet, with comments generally pointing towards OpenAI "being overwhelmed" with subscribers. But it was kinda crucial to me 😦

rustic marlin
#

does it give you an error or something?

raw thunder
#

Already tried clearing cache & cookies as well as different browsers, to no avail. I've emailed the support already.

rustic marlin
#

weird, for good measure, try clearing the browser's cache or using an incognito tab

raw thunder
#

Yeah, I've done all of this already and waiting for the support to reply. Just wanted to see if it's just me. I wasn't prepared for this 😦

blazing rover
#

Hi guys, can I get some help with prompts or just simply image generation, I'm starting to feel discouraged with these restrictions. I keep getting restricted from seemingly completely harmless things, is there any way to go around this somehow, it's so exhausting + Even if ChatGPT changes its own prompt, it seems like the problem is with the image generation itself and not with the prompt

blazing rover
# charred parcel is this just in Dall-e?

Yeah over the last week or so I just keep getting restricted so often on things like 'slightly exaggerated design', anything even remotely dark, chubby, fire, flames etc. I just feel a bit hopeless at this point, why is it so restrictive even when I'm clearly not being malicious and some of the prompts aren't even anything crazy

#

I even had a problem with making a hybrid animal of a "pangolin" and a "mole", I am so confused

#

I'm just trying to make cool, cartoonish characters and get restricted so much

charred parcel
blazing rover
#

😿

#

Just so many ridiculous examples

#

I am so confused

timber shadow
# blazing rover I am so confused

Part of the confusion is that ChatGPT cannot be used as a reliable reporter of its own limitations in the first place (and to a certain extent, the same for its own capabilities as well).

In other words, when you ask ChatGPT: "What's the matter with this?" you implicitly assume that ChatGPT knows in the first place. Inherent confidence like this commonly causes LLMs like ChatGPT to hallucinate, kind of like ChatGPT is thinking "Hmm, the user sure thinks I should know the answer to this, I better give it my best shot..." 😁 Not exactly like that but you get what I'm saying

#

Usually if you're getting confusing content dings, just starting a new chat is the best bet

#

Trying to "reason with" the model in the same chat usually makes the issue persist

blazing rover
#

Just so sad, I'm never trying to make anything malicious or sexual or whatever

blazing rover
#

And I would very much prefer if I could have my images organized but I guess you are right just starting new chats does help a bit

blazing rover
charred parcel
blazing rover
#

Website, I had no clue it has a desktop app 😄 Would Desktop app help?

charred parcel
rugged wing
rustic marlin
#

?

ancient sparrow
#

my openAI key isn't working even though I funded my account, anyone have suggestions on how to fix this?

#

DM help would be preferred not sure I can keep up with a channel that moves this fast

empty whale
#

I hope I am in the right channel with my request. I have a ChatGPT subscription and am trying to get a new password sent to me for my ChatGPT account, but I never get an email from OpenAI telling me where to do this.

I feel like I've been through all the support pages and chat options, I've done everything they suggest and still didn’t get a solution to the problem. Do any of you have any experience with this problem? I would be infinitely grateful for a solution. Many thanks in advance.

wild meteor
#

If there is a limit in the utility Chat GPT even if i payed for unlimits, how can i expand my previous research in a new project field?

timber shadow
timber shadow
# wild meteor If there is a limit in the utility Chat GPT even if i payed for unlimits, how ca...

Hey! There are usage limits on ChatGPT, from Free to Pro, it just varies based on what your plan is. You can read about the different limits per plan here: https://openai.com/chatgpt/pricing/ But the basic pattern is: the higher your subscription, the higher your limits. ChatGPT Pro is very close to unlimited, but it has some limits on the o1 pro model and has other stipulations regarding non-abusive usage

wild meteor
empty whale
timber shadow
timber shadow
empty whale
timber shadow
empty whale
timber shadow
empty whale
timber shadow
empty whale
ancient sparrow
#

@timber shadow can you help me with the problem I have? My API keys are all non functional even though I funded my business account

timber shadow
lean yacht
#

Hi, someone help me please...

#

I suspect some conversations in a ChatGPT chat has been deleted without reason

#

Huh

#

What do I do then?

#

Should I leave this server?

#

But ChatGPT doesn't allow to delete messages unlike entire chats, some of them seem like disappeared

#

How is it possible

#

Individual messages and their answers

#

I remember perfectly certain conversations in a chat and now they seem to have disappeared

#

huhh

#

This makes me distrust ChatGPT

bitter fiber
#

Hi guys, good afternoon. I’m not sure if this is the right channel to address this issue, but I’ve been trying to top up credits on OpenAI for 3 days, and my card always gets declined. I’ve tried with 5 different cards, and all of them are declined. Previously, I’ve successfully topped up credits. Does anyone know where I can report this? I can’t find the appropriate channel, and their website doesn’t have anything related to this issue. I tried with different credit amounts, and it always fails: $10, $20, $200, $600, all of them.

charred parcel
hushed quail
#

Is there a way to force canvas to recognize python? The model things it's python, but the canvas thinks it's text

visual lodge
#

hi! I use Chat mainly for help in writing, character development, plot ideas, and things of that nature. I noticed that on my PC my chat loads the answers all at once, rather than word by word like it will do on my laptop. I personally prefer the word by word reply. I use chrome on both, so I'm not sure why I get my answer as a big block of text that loads all at once on my PC. Everything I've looked for online is mostly people wanting the opposite of me, and articles saying why it probably won't load all at once.

onyx kraken
# visual lodge hi! I use Chat mainly for help in writing, character development, plot ideas, an...

How long have you been noticing it loads so fast?

Typically it's affected by stuff like how many people OpenAI is helping right then; fewer people or more resources to help means faster speeds.

Also, your system's demand on your internet and your computer resources likely affect that, so you can maybe explore if streaming a video at the same time you are using ChatGPT might help get the speed slower like you prefer.

visual lodge
onyx kraken
onyx kraken
# visual lodge yeah basically!

Okay!

So, for that you likely have a delay or lag or freezing issue. I'd make sure the computer's running well, and check for things like browser extensions or VPN or other things that might slow stuff down, basically 'get between' the chat and you and force stuff to take more time to update than it should.

It's kinda similar to the same stuff that could make a video stutter/freeze/skip ahead when you're trying to watch it.

visual lodge
onyx kraken
visual lodge
#

Yeah, it must be my PC potentially because it does the same on Microsoft edge

onyx kraken
visual lodge
onyx kraken
ancient sparrow
#

If I can’t get support from ChatGPT after paying for it for over a year and not being able to use the api I will need to use another competitive ai solution. I build apps using the APIs but so far I’ve used other peoples accounts. Now that I need to use mine it’s not working

#

I also pay for about ten accounts in my company which will all switch with me. I recommend which ai to use to many people. If open ai can’t support its products I can’t recommend it

timber shadow
#

Here's how it looks once you're signed in:

haughty spear
#

Hey everyone, I'm having trouble with JupyterLab. Even though I've installed the TensorFlow module, JupyterLab can't seem to find it. I've been stuck on this issue for 24 hours. Any idea why this is happening?

near void
#

real? 11Mil token that's a lot

raw thunder
#

It's definitely not on my part, lol. A redacted exerpt from my browser logs:

"detail" : "{\n "error": {\n "message": "The subscription is managed by the subscription schedule sub_sched_[CENSORED], and updating any cancellation behavior is not allowed.", \n "request_log_url": "[STRIPE]/logs/[CENSORED]/",/n "type": "invalid_request_error"\n }\n}\n

I sent this to OpenAI, they suddenly became really silent.

raw thunder
raw thunder
#

Lol, they indeed have a glitch with Stripe, not wanting to admit it. In such cases you, unsubscribe from Plus first, then change your plan. I didn't need to do so previously though. Problem solves in 5 seconds - mine took 24 hours.

fossil tusk
#

still nice of them, even if you are the product

near void
bleak fiber
#

How can I tell ChatGPT to not write the full code (repeat the code) and only write what needs to change, desirebly write it once and it follows in following up messages.

steep plinth
#

hello i would need some basic security instructions as my python gpt eventually gives up and loads its file database!

pastel egret
#

Is the 4o model for Free Users worse than for Plus ones?

fossil tusk
#

no just more limited context

regal lynx
#

Same base model

steel bobcat
#

Why does the formatting it's trying to do not work? I regenerated it once and it's still the same.

wild meteor
#

I run out of length again?

onyx kraken
bleak fiber
#

basically it writes more than what I needed

#

I wrote for example, "explain this function to me in short and technical terms"

onyx kraken
# bleak fiber Thank you! I tried a few things but it keep repeating the old code!

In longer chats sometimes really need to take the most useful stuff and go to a new chat.

Part of why it might say so much, it gets so much of the old context from earlier in the chat.

The model's like a power hammer. Line up the nails so it can drive them clean, be clear exactly what you want and if needed (sounds needed) give examples.

Get rid of all the distracting stuff, if you find the model 'babbling'. Be clear and direct and make everything in your prompt point to the result you want.

onyx kraken
bleak fiber
#

can I write it in "Custom Instructions" and the model remember to always answere me short but usefuell amount of info

#

and avoid repeating code

#

70% of the info it provides are redundant

onyx kraken
#

My second input and it's output, what you're asking for in essence?

rugged wing
#

Hey there

onyx kraken
rugged wing
#

How to use openai Developer platform ?

peak sleet
#

I am still on tier 1 even after waiting 7+ days and having added 51$ to my limit - what's up ?

#

Do i need to CONSUME 50$ before it counts ?

gloomy solar
#

Hello, I can't access other models like o1 and o1 mini on android mobile app. On the web version it works fine but they don't appear in the app. I tried reinstaling but that doesn't solve my issue. Anyone knows how to fix it?

haughty spear
#

Hi everyone, I'm facing some challenges setting up my development environment. I'm struggling to get Python, Conda, CUDA, cuDNN, TensorFlow, Keras, and matplotlib to work together seamlessly. I've spent considerable time trying to ensure compatibility between these components, but I continue to encounter installation and import errors. For example, even tensorflow.random isn't functioning correctly and kernel doesn't detect my GPU(Nvidia GeForece RTX 3060 12G). Is there a more reliable and efficient way to create a complete and stable Conda environment for deep learning projects?

charred parcel
haughty spear
haughty spear
charred parcel
haughty spear
#

is that openai chatting channel?

charred parcel