technical-help

[mental silo]

it didn't bind with anything

[dense terrace]

Wuh it didn’t? Oh gosh I’ve just been so confused with the whole deal I mean I logged in with the first option which was the email

I did I swear I used the first one for the login, I’m dense bro😭

[stoic obsidian]

Rip

[steep warren]

Same email?

[twilit pagoda]

lmfao you didnt use the email option?!?!?!?

[dense terrace]

Is this not it??

[mental silo]

[dense terrace]

I did use the same email id use for the old login system too so

Could I give someone here my uid and see if my acc is in game or not?

[mental silo]

maybe u link to different email while transferring?

[dense terrace]

Hm I hope not I’m sure I used my ICloud if anything

[mental silo]

i think u can ask cs, which email did it link while transferring. after that login with email in game

hopefully....

[dense terrace]

I just email them again? What would I ask generally

[mental silo]

ask them, which email did the transfer linked. ask for confirmation. try to also provide video, if its the same email, and the first login method, it should link correctly

[dense terrace]

Okay thank you I’ll try it out

[steep warren]

CS receiving a lot of email rn

[dense terrace]

I just sent a long one rn lol

Should I delete the account that doesn’t have the matching ID btw?

[steep warren]

I dont recommend you doing anything until they answer

[dense terrace]

Okay thanks

[frosty portal]

so your IDs match now?

you don’t have to delete the other account, but can if you want

[frosty portal]

can’t check via UID (anymore?)
only char name

[trim moon]

server are maintce ?

[dense terrace]

No nothing yet

Im just waiting for a reply from cs

I have a bunch of pics of when the Eva event happened but never thought to take a pic of my user ;-:

I had a good friend on there too which is sad

[frosty portal]

ok
do you remember your char name?

[dense terrace]

Not sure I had someone check earlier if it was Knightofreality or CelticKing but I don't think anything came up

I has Asuka that's all I know

I have a photo of me with a friend but my username isn't above my character sadly

Wait I think my user was JonFuguai

/Fugai either or

[frosty portal]

I can’t check rn cause I’m traveling and didn’t bring my PC 😅
but our mod Clara can check it for you when she comes back
another option is to make a dummy acct w/ brand new login and check it yourself

[dense terrace]

True I could try, no worries and thank you so much for the help

[frosty portal]

good luck!

[limber sparrow]

about her account... i remembered she said "its not this account.." i think she made a new account and overwritten her old data... and i tried to find a way to get her old data back but i cant find it

she's gonna get mad at me oh noo

[frosty portal]

if she made a new account (new char on same server), the old account was supposed to overwrite it during the transfer
so have her check again

[cobalt crown]

I contacted customer service about my account and they redirected me to another email and turns out that email they gave me no longer accepts emails 😭

[frosty portal]

the LI email?
yeah sadly 😦

[cobalt crown]

Who can I talk to?

[limber sparrow]

it isnt there

[twilit pagoda]

I don't think the name shows like before. So find the server and log in if it has you start all over again just close the game.

[limber sparrow]

it started all over again

[mental silo]

re zero moment

[twilit pagoda]

https://tenor.com/view/wut-gif-10353676990730864957

[limber sparrow]

is there still a way?

[stoic obsidian]

I just gave up looking for my old char I try see how far I can get as free to play player

[nova sluice]

so i have a quick question, a friend of mine is new to the game, and joined the Heat up event. but she cant claim any of the items, caus she is new, now i did see this line "If you are a new player or do not want to transfer character data from Tencent, please wait for ToF to launch under Perfect World Games. After the game servers go live, complete registration/email binding in-game to participate." if i have this right, she has to wait for the game to launch under the new company then she wil get those rewards?

[stoic obsidian]

Idk

[wary shuttle]

She can claim them in game

[wary shuttle]

If the account has the same PWG ID, but no character, check 2A step here #transfer-support message

If it has another PWG ID, wrong email for login

[nova sluice]

thank you, ill inform her of this, much apreciated 🙂

[wary shuttle]

You are welcome

[wary shuttle]

What is your ToF issue?

[stoic obsidian]

@wary shuttle can ask some thing how hard is to play tower of fantasy as a free to play player with out spend real cash ?

[wary shuttle]

Log in on the Web event too

Check if PWG ID the same as on transfer page

https://tof.perfectworld.com/net/supportevent/en/index.html

[wary shuttle]

Not hard

Also, please move to #standard-chat

[real junco]

It's easy if you Don't pull everything. Choose 1 element or a mix of said element and altered, and stick to it. Save what you get till the next weapon of your element and you'll be fine. Of course, if you pull everything, you'll be in a world of hurt soon 😦

[wary shuttle]

[frosty portal]

Yeah it’s not bad at all imo
just exercise normal gacha precaution xD

[dense terrace]

Not the same no

[wary shuttle]

But same as in game, right?

[dense terrace]

Yes

Both game and Pwg ID start with 6265 my transfer page shows 6257

[wary shuttle]

Did you get a code from the transfer page?

[dense terrace]

Yes

I can show you?

[wary shuttle]

Nonono

So you are using the same email that got the code?

[dense terrace]

Yes that’s right

[wary shuttle]

That's strange

[dense terrace]

Could there be a possibility my acc just wasn’t transferred?

[wary shuttle]

If it transferred, it transferred on that PWG ID from the transfer page

So you need to find it... but... hmm

Okay, what was your login method for LI?

Apple, Facebook or maybe Email, etc

[dense terrace]

Email and password that I used for the Original login

[wary shuttle]

Hmm

Do you use Gmail for PWG account?

[dense terrace]

No I use iCloud :0

I had tried logging in with gmail to see if my account was there but no luck

[wary shuttle]

Something wrong with iCloud emails then, but that just my guess

If you have already contacted CS about your problem, then lets wait for their response

[dense terrace]

Okay for sure let’s hope the issue is resolved somehow

[wary shuttle]

If they manage to help you, ping us, so we can know how to resolve it next time

[dense terrace]

Okay!! Thank you very much!!🫶🏽

[cloud jungle]

does anyone know how these are claimed? one is for transfer compensation but I haven't received anything like this after transfer

[mental silo]

end

[limber sparrow]

i got her account back now cuz of this thank you so much bro i love you no homo

[wary shuttle]

[mental silo]

bro ..

[copper compass]

I was playing in my account from LevelInfinite that i played before, now is PWG but my account transfer never happend, so i start playing with it being lvl 1, then i got lvl 64 and had new better SSR than my old account, and now i got the transfer and lost my new progress because the old progress replace de new one.
Somebody can help me from staff? :(((

[wary shuttle]

*answered in tof-general

[copper compass]

ty

[inner tundra]

is there a way to double check the given PWG id?

i logged in with the correct email and got in the right server but it starts new still

[uneven wind]

#transfer-support

[inner tundra]

i am not sure how that'll help me

[wary shuttle]

if you didn't save your PWG ID from the transfer page, contact CS

https://discord.com/channels/932906923236401182/1004480820397998201

[inner tundra]

guess i'll wait till their service time?

[limber mesa]

so we just login and our accounts should be there now?

[wary shuttle]

can you send me a screenshot of their email response?

[wary shuttle]

yes

[limber mesa]

its asking me for a wanderer name

so I guess it didnt work

or Im missing something

[wary shuttle]

check 1 and 2A: #transfer-support message

[inner tundra]

i used the customer service thing and it says their service time is 0900-1800 monday to friday

[limber mesa]

I did all the transfer process, could it be because I have the game through steam?

[wary shuttle]

PWG IDs match?
Did you use Email login method?
Do you remember you character's name?

[limber mesa]

I have the name and ID of my character

and I used the email and when the transfer process completed it told me to wait untill the matching batch which should have been the last one

"completed" meaning sending the authorisation to migrate me

[wary shuttle]

so you do have the same PWG ID, correct?

[limber mesa]

no my pwg ID is shorter than my old id

way shorter

[wary shuttle]

please, recheck 1st step

https://discord.com/channels/932906923236401182/1344023421410869359

[limber mesa]

the list could you check my my id or name in there?

my ign was MariMois

[wary shuttle]

it shows you what PWG ID is

and also tells you what to do, if you don't see your character

okay, let me explain you what it means

this is your PWG ID

and that PWG ID (in game) should match with this PWG ID (transfer page)

so my question is, do you have them the same?

If they are the same, but you do not see your character, then we need your region and character name

[limber mesa]

I think I know whats going on, I transfered my account but since im loging in with steam is not logging me in with my email

let me download the direct launcher

I tried linking my steam to my email and says there is existing player data

so there is hope

[wary shuttle]

is this login page look different on Steam?

i'm on launcher, so that's why i don't know

[limber mesa]

you don't have it just opens, you do get to see that if you go to the account center but as linked accounts not actual login

instead of sign in with email says link email

[wary shuttle]

oh, then yeah

[limber mesa]

this is where you get to that in steam

since it automatically login as soon as the game opens

[wary shuttle]

ooooooh

[limber mesa]

i found where to logout

let me check

[cobalt crown]

I don’t even know what happen tbh but when my transfer completed I got an account with level 2 and not my other one the thing is I always used steam

[limber mesa]

I managed to login with my email but still no character and the ID does match what the page says

[wary shuttle]

what is your character name and region?

[limber mesa]

It was MariMois I used to play NA - New Era

[wary shuttle]

are you on Steam version?

[cobalt crown]

Yes

I say one account my not my other

Saw*

It was labeled and showed the server

[wary shuttle]

PWG IDs match?

[cobalt crown]

I’ll check again

Yes it does match

Like I have proof of all the purchases I made idk if that would help find it but who do I ask

[wary shuttle]

what is your character name and region?

[cobalt crown]

It was supposed to be in the glades server try Zëro two

I do remember having multiple toons on this steam account

But just this level two one transferred

Should I look on other servers?

[wary shuttle]

not found

[limber mesa]

so its lost then?

[wary shuttle]

not yet

needs CS response

[wary shuttle]

Zëro two not found, but

[cobalt crown]

Hmm it’s not those I heard that sometimes it doesn’t show the name under the server is that correct?

If so I may just try to go in other ones maybe it’s there

It was a female toon

[frosty portal]

yeah might as well try ‘em all

[cobalt crown]

Maintenance going on rn?

[limber mesa]

anyways thanks for the help Ill send an email and hope for the best if not GG

[wary shuttle]

no

[molten vessel]

Hello.
I had multiple accounts of the form [e-mail], [e-mail] ... [e-mail].
After migration, i can see the characters in all accounts except one [e-mail]. And this is the only account in which i had progress. Is my in game name required to get help? I dont remember it. Level infinite support said that there is no character is associated with this mail, but that should not be the case

[stoic obsidian]

Ask Clara to see if char of 4 e mail is in game sever some were

[wary shuttle]

if you don't remember your character's name, i cannot help you here. Please, contact PWG https://discord.com/channels/932906923236401182/1004480820397998201

[frosty portal]

this honestly sounds like what happened to @sharp dune

maybe they can help (if it’s not too late on the LI side)

[wary shuttle]

but you can still "Fill in" the form

or it doesn't let you to submit it?

[nocturne glen]

Am i correct in assuming that if a account transfer hasn't gone through at this point then its not going to at all? or is there more time until all the transfers are finalized?

[molten vessel]

Can you check for Monkey_D_Luffy, maybe a $ sign at the end as well. Earlier the character was on the Venus server in Asia/Pacific

[wary shuttle]

check 1 and 2A: #transfer-support message

[normal sorrel]

Good afternoon, is it possible to get an email where can I ask for help with my account?

[wary shuttle]

[e-mail]

[normal sorrel]

thx you

[wary shuttle]

wanderer not found

[cobalt crown]

Bug?

[stoic obsidian]

I tink maintenace bug

[static phoenix]

Hello, my character's uid is not displayed on Europe, another old one is displayed. The account is still the same. When I log into another uid and become a friend, I see that my lost character still exists in the game, how do I get it back?

[wary shuttle]

or download the Launcher

[wary shuttle]

check every other server

[forest field]

Hello, I have a problem, I haven't played ToF in a long time and decided to come back. I logged into my account, but I couldn't find the server. I don't remember which one I played on, what should I do?

[wary shuttle]

have you transferred your account?

[forest field]

Meaning?

No, I don't know, I don't know

Most likely not, but how should it be?

[wary shuttle]

Then you haven't

[static phoenix]

My character was on the Astora Europe server. There's a different character there now.. Who I played for about two years ago, the support is not responding.

[wary shuttle]

you have 2 characters on the same account, but only one got transferred, correct?

as i said, try to check every other server by clicking Enter (if you see Frigg, alt+f4)

[static phoenix]

Yes, yes, apparently so, but the one I need in the game exists, it has not been deleted.

[forest field]

And what if transferred, how to find a server? I think I've postponed it now

[wary shuttle]

if you checked, but there is no character, contact #game-support

[inner tundra]

I havent fill in anything yet, will do so

[wary shuttle]

do you remember this page?

if you don't, then you didn't transfer your old account and you will not be able to play on that old account

unfortunately, all old accounts were deleted today and cannot be returned

[real junco]

Sadly, that's what happens when you don't keep track of news surrounding games you play or want to play again in the future 😦

[wary shuttle]

[coarse raven]

Is there a way to delete only this

[wary shuttle]

https://discord.com/channels/932906923236401182/1004480820397998201 will help you

[forest field]

ok, i lost my account

[frosty portal]

😦

[cobalt crown]

Got it thanks

[mental silo]

nope

[slow sky]

I'm here and when I tap enter I hear the voice but I don't see loading

I can't even see my mail

[amber dust]

i didn't even had one day to get the gifts! the last batch transfered mostly on last day!... sighs what should we do... all gifts turned to dust just like that?

[mental silo]

yes 💀

u can try demand at least

[twilit pagoda]

Since those are from PWG you could request them. You got a good point.

[amber dust]

thanks for the answer. but, how? through email?

[twilit pagoda]

Yeah #game-support message

Email is there just explain it to them. Perhaps send a screenshot of the rewards so they know what you are talking about.

[amber dust]

mhm... screenshot of the current site, or the past, open one? thanks again by the way

[twilit pagoda]

Past like when the rewards were still shown perhaps someone posted it here.

Think it was these?

Hmm

[amber dust]

not this reward... mmm... the ones with gift box on top of them

[twilit pagoda]

Ah yeah yeah hmm

[amber dust]

those are the one that needed a already-transfered account to click

[twilit pagoda]

These right

[amber dust]

yeah! mine had never been opened since the account was not there

[twilit pagoda]

Yeah so save the screenshot and include it in the email explaining that you couldn't get them cause of time.

[amber dust]

i'll contact them half an hour later, thanks for the help brother!~

[twilit pagoda]

Np

[sturdy sedge]

this was the final batch right? cuz now im worried its all gone-0

[twilit pagoda]

Yeah this was the final batch

[sturdy sedge]

ugh i gotta run around and hope i can find my character now

so far no server i looked had my character

im in pain

[lilac turtle]

Are you from NA or SA? I can check if your character is there

@sturdy sedge

[sturdy sedge]

sadly my character is on SEA

thank you though-

[lilac turtle]

Try follow the steps from #transfer-support

[sturdy sedge]

i am

[lilac turtle]

And in last stance contact support through [e-mail]

Send them proof of the tranfer so they can check

[sturdy sedge]

issue would be that i dont rememver the character id itself unless its the new one assigned when we transfered

well i do have the email for that saying the request was sent so maybe

i have 3 mire servers to check

more*

the issue is will they find them if i dont have my old character ID?

and all the servers have noithing

[lilac turtle]

Kinda hard to tell. Contact them and wait to see if they can help

[sturdy sedge]

and if they cant i lost everything at that point

ugh ffs

well its sent

[lilac turtle]

Juat keep pushing, try asking someone from SEA to look your character

[dense terrace]

Hello I just wanted to see if I could have someone search my user?

Yurei Gaikotsu$

Im hoping I didn’t accidentally delete it somehow

@wary shuttle this is the response I got, is my account just gone now?

[uneven wind]

I can check

[dense terrace]

Thank you

[uneven wind]

Ah did u make a new acc before Transfer?

Same Email?

[dense terrace]

Yes I had no idea about the transfer stuff so I just tried to logg in ;-;

[uneven wind]

If yes acc is gone yes i cant find but without $ i can

Should have deleted the acc before transfer

[dense terrace]

Oh, well ok thx anyway

[uneven wind]

Sadge but ur welcome

Thats why the Support give u that answer

Making a new acc before transfer lead to delete ur acc

[dense terrace]

I figured just didn't wanna loose hope just yet, At least I know nowww

have a good one anyway, thx again

[uneven wind]

[dense terrace]

[mental silo]

💀

[twilit pagoda]

huh why would he delete it though

huge rip

[uneven wind]

because u would need to override the current acc and it was his choice to make this one and because like that u cant transfer the account it get deleted basically

[steep warren]

finally I know why my account didnt transfer

[mental silo]

[steep warren]

someone was finally able to tell me that the li account that I linked had no data

[frosty locust]

@wary shuttle any response from the Dev team regarding the account transfer extension?

[steep warren]

That would be great

[frosty locust]

Yes, we discussed it a couple days ago

I wonder what they responded to it.

[steep warren]

I really hope they didnt delete our old data, many of us are struggling now and they may have guessed that this could happen

[twilit pagoda]

Problem is if LI already deleted all the data there is nothing that can be done even if PWG wanted a extension.

[steep warren]

Yeah

But I still hope they didnt delete everything just in case

[wary shuttle]

Nothing new

If LI said that they deleted everything, then they deleted everything

[steep warren]

LI and Tencent are linked?

[wary shuttle]

Yes

[steep warren]

In what way

[wary shuttle]

There is nothing we can do

[frosty locust]

Poor communication was probably the biggest issue. It's surprising to see such an important notice to not be posted through email or other major communication channels besides in game, discord and game site. This essentially means that people who aren't keeping up-to-date with the game updates/notices and aren't actively engaged in their social media don't even know about this transfer.

[steep warren]

We were pinged twice I think on discord

At the beginning and at the end

[frosty locust]

Not everyone uses discord. And even more people don't have everyone or role pings enabled by default

Well in any case, it's over for everyone who missed it then.

[wary shuttle]

Did you delete your PWG account before transfer?

[twilit pagoda]

He is gone

https://tenor.com/view/smoke-illusionist-magician-jochem-nooyen-gone-gif-17492543

[wary shuttle]

[steep warren]

Sadly

[twilit pagoda]

Nothing can be done about it. Those that chose to do it early/mid way came across issues but luckily had it fixed.

[steep warren]

And I dont think we will get any compensation for our loss

[mental silo]

i said many times. try legal way if u want to fight

no one dare it seems

[steep warren]

If pwg and tencent are also linked in any ways

Just forget about it

[twilit pagoda]

I mean no point now data is gone

[steep warren]

Farewell old data

[twilit pagoda]

cya

[frosty locust]

No one who plays this game is legally versed enough to do it

I think that should be expected considering the game this is

[mental silo]

theres 1 ppl that said they spend 25k usd

[frosty portal]

😦

[sharp dune]

#late

But yeah this is exactly my scenario.

In my case it was [e-mail] that was my main account. I got a response back stating that there were no characters found on that e-mail.

I mentioned my character name to them (Ryu7) in the previous mail sent to them, and they mentioned that it was bound to a google account, and that I should log in using the Google method instead. They also provided a partial ID number of what should be the correct transfer information.

This was really weird to me, because I never used that before, but I gave it a try anyway. Upon logging in via Google, I chose my regular e-mail instead (so without the +number attached to it), because Google itself does not allow you to log in via xyz+6 method. And surprisingly, the ID that they gave me that was supposedly tied to Ryu7, was showing up on THAT account.

So I gave it another shot with transferring, using the Google sign in method on the transfer page, instead of the "via e-mail" method that they always kept telling you to do originally. And in the next batch my character was finally there.

[mental silo]

"via e-mail" is during in game login.

[sharp dune]

For reference, this was the mail that LI (not PWG) sent back to me after I provided the following details about my account:

Account: [e-mail]
Character Name: Ryu7
Character UID: 1200755750
Server: The Worlds Between

We've found that the character you provided is logged in via a Google account. Please log in again with the correct Google account for authorization. After authorization, you can check whether the LEVEL INFINITE ID is "1695*******4324".

PWG told me to contact LI after awhile, so that's how this was found out.

idk if there's still time to transfer now, but I would provide that sort of info to them, and see what they can find in their DB.

[frosty portal]

@molten vessel take a look at this ^

unfortunately this issue seemed to be on the LI side so it is probably too late 😦 but worth asking

thanks Ryudo

[sharp dune]

Yeah PWG told me that they have no database information on the characters and stuff, and that I had to contact LI instead

[sturdy sedge]

Still gotten nothing myself

[inner tundra]

Do i just wait now?

[sturdy sedge]

You got that bs message too?

I got that from emailing them with no help so far

[inner tundra]

I suspect my acc is gone anyway since i logged in b4 the transfer

But eh

[sturdy sedge]

No that’s not how that would work

It would override it

[wary shuttle]

Correct

[wary shuttle]

It usually takes some days or a week for them to response

[sturdy sedge]

Well I’ll give it a week then.

[molten vessel]

Thank you. I did contact LI, but they said - Upon review, we found that the ID you used for the authorization transfer does not have any game characters associated with it. Also, I only know my email and server, can't find any records of UID or in game name

[wary shuttle]

@queen folio I apologize, but I don't reply in dms, only on the server

Could you tell me your region?

[hard nest]

does someone know how to delete mentorships of someone, who didnt transfer their account, it doesnt work for me

[wary shuttle]

you will need to contact #game-support

[hard nest]

alright

thanks for the quick answer ^^

[kind herald]

so um is 6th batch over cuz its past 30th

I emailed their support and they confirmed my acc was in 6th, we are past the deadline and my acc is gone (still asks to pick the character) B)

[wary shuttle]

please, check **1 **and 2A in https://discord.com/channels/932906923236401182/1344023421410869359

[kind herald]

yall keep redirecting me to the same channel, as for 2A the same message said I did email them :D

[wary shuttle]

have you tried to search for your character?

the Batch 6 maintenance was on Apr 29

[mental silo]

I mean we just normal ppl. We are not directly staff of the company. So u need to contact CS either way

[sharp dune]

That's a bit troublesome. It's a minimum requirement I'd say to have the character name -and- UID attached to it. That way LI can look it up easier, and it also better proves that it belongs to you. (Combined with the e-mail provided).

[fresh mica]

Tried getting packs

But it wont load

Any way to fix it?

[noble mist]

Ok, looks like i don't saw the thing about the transference of acc and thing of publishers but i have a question, can i yet restore it somehow?

[twilit pagoda]

Nope its all gone

[noble mist]

even i have the old UID there's no way i can restore nothing?

[twilit pagoda]

Transfers are done they started sometime in December and ended a few days ago. LI (Old publisher) shut down the transfer website. Nothing you can do unfortunately

[noble mist]

sad

[frosty portal]

😦

[little robin]

I'm not getting to log in wit my email and server

Why I'm restarting from the top

Need help plz

[mental silo]

i think u miss transfer buddy.
#transfer-support

[hasty tide]

hi everyone i need a little help.. i have a bug that happens in basically all the underground places of the game

i have a screen recording, if i can send it

(i noticed that this problem only happens on mobile and not on pc)

i would like to know how i can report this to the relevant people bc it makes literally impossible to play...

thanks

[twilit pagoda]

For that I'd say send them a email and show them that issue. As for sending stuff here go to rules and scroll to the bottom where it says "Getting Verified" and follow through.

[mental silo]

something like this?
https://media.discordapp.net/attachments/932908795972169728/1306165912411312138/Record_2024-11-08-21-52-28.mp4?ex=6815238c&is=6813d20c&hm=16d3451ce5d4eabfcf47b24c9cbaa3f38d6340f2e8de123b9999d5b704c0cbee&

[hasty tide]

what is the email?

[hasty tide]

nope

can i send u the recording?

[mental silo]

ya sure

[hasty tide]

done

[mental silo]

[e-mail]

whats your device model?

[hasty tide]

samsung galaxy a55 5g

[mental silo]

im sry to say but thats high likely your device. my old phone have higher rank than yours but capable of glitching on that area that i send the video. which means ur device is much worse spot.

i have high end game phone now tho. its a bit stuter coz bad optimization

[hasty tide]

so there's nothing i can do about it?

but it's strange bc other games like wuva work very well for me even with a higher resolution

so i think it's just a bad maintenance of the game..

i'll try to send an email anyway
thanks

[torpid river]

Should I have gotten an email that my character was succesfully transferred? Because I started the account transfer on February 27th but I am unable to see my character or account data when I log in now

[twilit pagoda]

Email that it was transferred no. Email that you requested the transfer yes

Did you check if both IDs matched when you did it?

[torpid river]

I just glanced at them before at thought they matched, but I'm seeing now that they don't

I just double checked that the email is correct though so I'm not sure why the IDs don't match

[twilit pagoda]

When you logged in did you use email? PWG I mean

[torpid river]

Yes

[twilit pagoda]

Do you remember your name? perhaps someone can find it

Hopefully your account is here

[torpid river]

I can't remember what I had to change it to when the server merge happened 😭 hopefully I have a screenshot on my other computer, I'll have to check another time

[twilit pagoda]

wait when you logged in did you use a Capital letter at the start?

[torpid river]

Like a capital letter in my email?

[twilit pagoda]

so like some players would copy paste their email in and it would have a capital letter at the start. That would make a different account

[torpid river]

Ooooh okay, let me try that and see if that changes anything

[twilit pagoda]

#standard-chat message

So something like that

I am just asking if yours had a capital letter is all. If not then no need

Probably best for someone to find your name or for you to contact CS and have them check from their side.

[torpid river]

This was it!

Thank you So much

[twilit pagoda]

You found it?

[torpid river]

Yep, it was just me not logging in with a capital letter that was the issue

[twilit pagoda]

Congrats!

[torpid river]

I really appreciate you helping me, I never would've figured that out on my own

Def thought my account was just gone lol

[twilit pagoda]

Good thing you didn't panic and delete it

Anyways now that you have it I suggest binding it with at least 1 third party service just to be safe

[torpid river]

Yeah I definitely will

Appreciate you 💕

[twilit pagoda]

No worries

[mental silo]

i been waiting like forever for them to fix it 💀 but they never did.

also i bet they will say something like "consider getting a new device" when they reply later

[hasty tide]

oh.. uff
thank u for the help anyway ♡

i will play from the pc (even if i dnt like it)

[uneven wind]

Ohh i saw that mobile issue for so long not anymore

Is that still a thing because i never got it anymore after 3.4

But best to fix that dont switch Planet or restart after u did

[mental silo]

hope they fix it 💀

[uneven wind]

Well for decent device it is for long time now

How much RAM u have?

[mental silo]

wait. i try again and its fine. it looks ugly from a far but it load properly when near. so i think its optimization for samsung graphic. it will takes time tho

[hasty tide]

idk, but the phone is new i bought it exactly 1 month ago
and tof works very well for me even with maximum graphics, same for wuva.. but there is this problem that persists despite everything and makes it impossible to play in certain areas fr

i'll send an email and start playing it on my pc again🤷🏻‍♀️

[uneven wind]

it doesn’t mean anything when u buyed the phone

[hasty tide]

(absurd that on ps4 it doesn't work when there are games like genshin)

[uneven wind]

oh man u dont want any help i see

and the question about how much ram was to nameless

idk why u responded to it

because clearly u dont even know for what is ram

[hasty tide]

i thought u were talking to me, just that.
chill

[uneven wind]

or u respond would be way different

[hasty tide]

what is ur problem, chill

[uneven wind]

i am chilling idk what u mean

[hasty tide]

i thought u were talking to me, that's all

[uneven wind]

u feel attacked from a normal talk

[hasty tide]

stop

what? I feel attacked😂

i just thought u were talking to me, u answered me badly from the beginning...

but ok, as u want

bye

[real junco]

Come on guys, calm down, or Clara will have your heads mounted at the front gates as a reminder ^^'

[uneven wind]

i never answered u anything HUH

[hasty tide]

.

[hasty tide]

.

please review your messages.

[uneven wind]

because u random started to yapp

i never talked to u

[hasty tide]

.

and now stop, u're acting like a silly child

[uneven wind]

no its just wrong channel for that

idk what u do

[hasty tide]

what? i've been talking for hours to get help with a bug in the game.

and i thought u joined the conversation

[real junco]

To avoid misunderstandings like this, consider tagging the person you are actually replying to, it might stop the confusion. @uneven wind

[hasty tide]

.

[uneven wind]

[uneven wind]

well i was clearly talking with nameless

if u follow the conversation

and not act like u want to pvp

and if u pvp back u make a cry baby

[real junco]

I did follow it. But it seemed like both Nameless and Shiki were talking about the same issue, and your responses could have been to either one of them

[uneven wind]

well i dont even know what shiki issue is never saw it

and she said what device she use and u can check in internet its 8 gb ram

[hasty tide]

u're still talking? it was just a misunderstanding

[uneven wind]

but i never know what nameless use

[hasty tide]

change the subject

pls

bye

[uneven wind]

i am not talking with u why u feel like i do again

[hasty tide]

.

now stop

[real junco]

You're talking about her like she's not here, that would annoy anyone. Sorry Shiki 😦

[uneven wind]

that was a response to lari

[uneven wind]

How much RAM u have?

[frail glen]

fix

[sharp anchor]

Does anyone have any tips for dealing with CS? I've been trying to get their help without any success. They keep telling me the account I transferred doesn't have any account data attached to it. Before the last batch went through they told me to check with LI to make sure I had the right LI account and they confirmed that it was. But even after sending the email chain with LI to the PWG support team as proof they are asserting that the account I transferred doesn't have my character attached. The most frustrating thing is that others have searched my character name and can find my old character after the last transfer batch (Thank you Clara and Luxvad). CS is driving me insane.

[frosty portal]

are you on steam?
common bug there
maybe try doing a reinstall or downloading the PC launcher

[frosty portal]

you need to send them the screenshot of your char showing up in the friends list (including their UID)

then send a vid of you logging in and selecting the server

the tip for dealing with CS is to hold their hand as much as possible, never assume they already know anything

it’s possible the char has been transferred but the issue is they can’t be sure that char belongs to you
if so, you’ll need to proove the char is yours
send them old screenshots or even better, receipts from past purchases if you spent money

[wary shuttle]

@pale parrot I don't help in dms, but only here
Could you tell me your region please?
(Upd: people helped you in tof-general)

[sharp anchor]

I've done friends list screen shot and video of logging in. They seem to ignore that and just repeat the same thing, that there's no character data to have been transferred. They close the ticket too so I can't respond for more help without submitting another ticket. It's just super frustrating!

[frosty portal]

so you actually can respond via email
you have to reply to the previous email you sent to them (even though they respond from a no reply email address)

and it counts as the same ticket

did you try sending the account proof?

[sharp anchor]

Unfortunately I don't have any receipts to show as proof 😕 I'll keep trying with responding to the same email chain like you said and hopefully I'll have a breakthrough. Thanks for the tips!

[frosty portal]

good luck! sorry you’re dealing with this 😦 the good news is the char data hasn’t been lost if it is showing up in the friends add

maybe go hunt for old screenshots once more just in case you forgot about them

or if you ever played with friends, maybe they took screenshots of your char? it would show char’s name at least

[sullen kettle]

Heyy i got my account transferred but now everything is gone, it said to ask for help from mods in the transfer channel so i was wondering if someone could help me

[wary shuttle]

PWG IDs match?

do you remember your region and character name?

[sullen kettle]

Yeah i’m pretty sure i know for sure my character name and my old account name, im not aure if region is which server or what part in the game i was

[wary shuttle]

what about PWG ID?

[sullen kettle]

Im not sure how i can check that

[wary shuttle]

did you save a screenshot from the transfer last page (with LI and PWG IDs)?

[sullen kettle]

No 😭

[wary shuttle]

did you log in using PWG email and not 3rd party?

[sullen kettle]

Yes

[wary shuttle]

show me your character name here

i'll check

[sullen kettle]

The character name of my character in Li?

Or right now what im seeing

[wary shuttle]

mhm

[sullen kettle]

This is what i see now, my LI character’s name was Michael Ace and the acc name on LI PShadowRayn (second is a photo of old launcher)

[wary shuttle]

server selection settings always show uid: 00

because UID is for character (you need to click on a server to see it)

and PWG ID is for your account (which you can see from those settings too)

[sullen kettle]

Im in my settings

Or do you mean the user setting

Centwr

[sullen kettle]

Yessssss

[sullen kettle]

What do i do to get it back?

[wary shuttle]

click on your server

[sullen kettle]

Its not in the list

Nevermind found it

[wary shuttle]

[sullen kettle]

Its making me make a whole new character pretty sure

[wary shuttle]

in this case, you have two options: you either select each server to find your character (alt+f4 when you see Frigg), or contact https://discord.com/channels/932906923236401182/1004480820397998201

since we don't know if you logged into your account correctly or not, that's the only way

[sullen kettle]

I’m not sure if the acc id is the same of the one i have right now, eventhough i used the right email

It also wont let me fix my password because it prompted “for security purposes go to user center to make a password” and it not letting me type

Got it

[frail glen]

There is in glad server saying that f

That religion talk saying bad words about my god

Ban his id for shit talking

[brisk mural]

Just report and block bro

[frail glen]

No ban him

Btw all games have policy of ban for religion talk

[clever cave]

we are discord moderators, not in game moderators sorry ^^'

[frail glen]

Ok

I reported on game

[clever cave]

you have to use the report system and/or send a mail to pwg

[frail glen]

Ok thanks

[frosty portal]

if you know it’s the same email and you logged in via typing the email (not copy-paste, also it’s case sensitive) then it should be correct
you will need to send an email to CS, include Clara’s screenshots of your char and its UID and then make a video screen recording of yourself logging into the game and selecting that server

put the vid on youtube (can do unlisted) and send the link in the email

they can remap the char to your login (they might also want proof that the char belongs to you, eg. old in-game screenshots or past purchase receipts if you ever spent money)

[sullen kettle]

I got it :> i know what the problem was

[frosty portal]

oh nice! what was it?

[sullen kettle]

It kept logging me in on Gmail even if i chose any other log in option, but i fixed it

[frosty portal]

ah yeah
did you have to delete the Gmail account?

[sullen kettle]

Forget if yea luckily not delete it

[kindred siren]

Hey so I have a question,
Ive drew 80 times for freeflow but instead I got a “common” S class weapon. I think its a problem because before I drew 80 times for Nemesis’s weapon and on the 80th draw I did get it
What happened here and is there a way for me to get that weapon?

[stoic obsidian]

No it’s just luck base what get on 80 pitty

[hard tinsel]

every ssr u get from the banner is a 50/50 to be featured char, doesnt matter if its pity or off pity, hard pity is 120 flame gold which u get from each pull
Hidden mechanic is that u cant lose or win more than 2 times back2back

hidden mechanic is shared between rerun and current limited banner

[mental silo]

guaranteed ssr, but 5050 current banner. the rest just like explained

[plain helm]

It's seems I've lost all my progression since the changement of the game studios, is there a way to get it back or not?

[uneven wind]

Did u do the transfer before 25.4?

[hard tinsel]

💀

[regal frost]

anyone able to help me with the pc cliant? i just downloaded the game to my new pc and it says the servers are in maintinance even though i can log in on my mobile

[hard tinsel]

uninstall, delete all tof folders, reinstall, never touch Steam repair function

its an isse with steam client only

u can also switch to pc launcher instead

[regal frost]

i just did that

[hard tinsel]

did u delete folders

after uninstalling

[regal frost]

what ones?

[hard tinsel]

C:\Users\you\AppData\Local\Hotta

[regal frost]

what about hottagame

[hard tinsel]

if u are reinstalling u can just delete it all

or do u have launcher as well?

[regal frost]

no just steam

[hard tinsel]

then just trash it

u want to get a clean reinstall

there are old version files which are causing you that issue

[regal frost]

ok i have uninstaled and deleted those 2 files

ill try download again

[hard tinsel]

[regal frost]

thanks a bunch

[plain helm]

Sadly not

[uneven wind]

then not

account is deleted already

[plain helm]

Damn...

[spice pelican]

hi, im having an issue with my account. i transfer but it seems that i lost everything. when i log into my home server in solaris it takes me to make a new character screen.

[uneven wind]

U used right login methode?

[spice pelican]

yes

i contact CS about it but they ask for the screenshot for the account transferring details which i don't have

[hard tinsel]

i read that u should check if you uses a capital letter during your login or not

both emails have to be exactly the same

[spice pelican]

i saw that too but the email are exactly the same

my friend was able to find my profile in game but it didn't have UID on it

[hard tinsel]

maybe wrong server?

also did u login with the option "Email"?

or google, etc.

u have to login with Email and get the code from your email first cause your account isnt bound to anything anymore

[spice pelican]

i did it with email

i was able to get the code from it too

[hard tinsel]

well maybe check the other servers

[spice pelican]

i check through all of them and they all lead me to the frigg scene

[frosty portal]

can you send the screenshot? that’s weird

you do have to click on the profile to see the UID

[frosty portal]

huh
that’s pretty strange

send that to CS

[spice pelican]

okay

[wary shuttle]

How did he find you?

[spice pelican]

artificial island visitor list

[wary shuttle]

It doesn't count

[spice pelican]

ah ic

[wary shuttle]

He needs to search your name

Social - "Add friend" page

[spice pelican]

he wasn't able to look me up in Solaris

[wary shuttle]

UID says that your character wasn't transferred

Does your in game PWG ID match ID from the transfer page?

[spice pelican]

yes

[wary shuttle]

Then you need to wait for CS response

[spice pelican]

alright ty

[devout pendant]

What are the gacha that come with Lyncis?

[real junco]

Wrong channel, go to gameplay help. But it's Frost, so Yanuo, Roslyn and Greyfox

[balmy summit]

chat i cant proceed with this quest months later

[spark jungle]

hello, try this workaround
#gameplay-help message

may or may not work since its old

[balmy summit]

will try again thanks

[ebon pine]

I don't see my character that i usually use, did they already transfer cause i don't see the character that i already uses

[wary shuttle]

@ebon pine ^

[ebon pine]

Already search my character for the whole of server and still not there 😔

[wary shuttle]

click on it

[wary shuttle]

weird

[ebon pine]

Is there a way to delete this character

[wary shuttle]

yeah, contact CS and provide them everything you know about your account and the problem

[wary shuttle]

only with CS

[maiden peak]

Hey I am having an issue with the gamers server going unresponsive in middle of doing things like exploring or trying to catch up on story missions I play on samsung s20 fe 5g 128 gb and 6 gb ram

Chip is snapdragon 865

I started playing 4 days ago and this problem has been occurring randomly each day I play some times multiple times in a row

Games not gamers

I tried contacting cs about this but they keep sending me through runaround that don't resolve my problem

[mental silo]

probably ram not enough 💀

[maiden peak]

6gb is within the requierments

[round wharf]

Hey, so what is it about the account transfer? Wanted to get back into the game but I saw that they switched publishers and you had to transfer accounts. I saw that the transfer window has closed. Is it still possible to transfer through customer support?

[twilit pagoda]

Nope, LI said they would delete all data on the 30th of April. (Old publisher)

Its all gone now

[round wharf]

Wow. So the game is completely dead for me I guess

Did they offer any like compensation rewards for that?

[twilit pagoda]

PWG did offer rewards to those who transferred. But I mean the transfers were open from like mid of last December to like a week ago or so.

[mental silo]

don't trust. game have lot of memory leaks

[maiden peak]

Doesnt matter cuz its inexcusable for there games server to constantly be going unresponsive to any touchs at all litteraly only option is to keep reloading and often times that don't work either devs are getting lazy with issues like this and it's just pathetic and unacceptable

[old spoke]

keep reloading ? then it should be a server problem, could be latency instead technical issues related to hardware.

[mental silo]

maybe wrong region selected

or just peak time

[eager rapids]

Am a returnee just wanna ask how to remove dollarsign from name

[real junco]

Buy the rename card

[eager rapids]

So the only option is to pay for something you didn't do?

I transfered my account and now it has a $ attached at the end I didn't place it there

Is my only option really to buy the rename card?

[real junco]

Yup. It's a few hundred dark crystals

[mental silo]

contact cs, demand rename card

[eager rapids]

Ok thank you

[real junco]

Goodluck getting CS to comply lol

[cunning mulch]

hey so i preformed an account transfer on april 10th but after logging into my perfect world games account today it still booted me back to the beginning of the game? i'm on the right server i'm sure of it

[wary shuttle]

1 + 2.A show what to do in that situation

[cunning mulch]

okay would anyone be able to search for a UID 1302225671 on europe lycoris? it should be some variation of the name samhain

[wary shuttle]

We need your character name

[cunning mulch]

i'm sorry it used to be samhain but i had to change it to a variation that i don't remember after the server migration thing. it's probably samhainn or samhainnnn

[wary shuttle]

Noted

I'll check when I get on pc later

[cunning mulch]

okay thank you. in the meanwhile i'll start looking through other servers to see if it got moved during transfer

[frosty portal]

I'm about to play for a bit, I can look for you!

I have an EU alt

[cunning mulch]

thank you!

[frosty portal]

waiting for game to update now
I've been away and traveling for a couple weeks so I seem to have missed an update xD
did you remember/screenshot your transfer page PWG ID btw?

[cunning mulch]

i know my PWG ID yes

[frosty portal]

and it matches the one in-game?

ok I'm in, one sec

[cunning mulch]

yes

[frosty portal]

hmm, I see a "samhain05", but they are a lvl 1 character

diff UID too

[cunning mulch]

yeah that's one i created on a different email just in case i couldnt get my old one back

[frosty portal]

"wanderer not found" for the other variants 😦

[cunning mulch]

💔 i wonder what went wrong i spent so long making sure i transferred it right

[frosty portal]

contact CS with all the info you have for that account (UID, char name, server, PWG ID, email)

see if they can look it up for you

I'm sorry 😦

[cunning mulch]

it's okay, hopefully i can get it back if not then it's not the hugest deal

a shame though, it was a day 1 account

[orchid quail]

Why pc steam tower of fantasy

[orchid quail]

Still on maintenance

[shut yew]

because steam have problem and sometimes distribute the old level infinite client settings.

I heard the fixes is uninstalling and deleting the entire folder. but I heard there's also other fixes where you download less :

still 40 gbish though I heard.

sorry if it is just a hearsay, I use stand alone client.

[maiden peak]

Its not wrong region as I said I live in north America and am in American servers

[harsh radish]

I have a inactive apprentice in my mentorship page and can't remove them also their profile is unidentified

There's no option to terminate them

[wary shuttle]

needs to be reported to Customer Support

[harsh radish]

Ok

[harsh radish]

I reported them

[icy yew]

im on steam, how do i open the launcher to use DX11
if i try to launch from steam or the launcher exe, it just sends me into the game directly

or is there a config file i can edit?

[twilit pagoda]

Does it not show on the launcher? hmm

Then go through steam. Go to tof and open properties and on the launch options type -dx11

[vague tide]

It is like that for everyone, maybe the missing players will be purged on 5.0

[hard tinsel]

launcher is hidden in taskbar

[icy yew]

thanks

[harsh radish]

Ok hopefully cause they been offline for more than 7 days

[wary shuttle]

For players who wish to remove old LI players from their crew, please ping me in the tech channel and provide the following information:

1. Region and server name:
2. Crew name:
3. In game name (or UID) of the player you would like to remove:

For mentor system-related issues, please provide:

1. Region and Server name:
2. Your UID:
3. In game name (or UID) of the player you would like to remove:

[delicate sinew]

our crew appears as 122/180 but it's actually 180/180

cannot kick members because they don't appear on the member list

[real junco]

Same. Only 2 are visible, the other ones are not appearing but still taking up space 😦

[wary shuttle]

@delicate sinew @real junco could you please provide us your server name and crew name?

[real junco]

Server...you mean region??
APAC, Sylvae Custodes

[wary shuttle]

Both are fine

[delicate sinew]

Server: SEA - Phantasia
Crew: Solo Play PH

[velvet pike]

Our have same problem on crew list just appears 150/180 but actually have 162/180

Server : SEA - Aeria
Crew: Eclipse Kitchen

And can you help remove apprentice on Nick ⬤ sakura and K_Z i don't know he's UID

Server : SEA - Aeria
UID: 16600747731

[hard tinsel]

Same problem here, can only see 1 who didn't transfer but there are a lot more.

Region: EU - Blumous
Crew: Anteiku

[celest hedge]

Region: SEA - Phantasia
Crew: Origin

[uneven wind]

Region: EU - Lycoris
Crew: Rebirth
UID from the Player: have no idea

[eternal heron]

Region: EU - Aimanium
Crew: Banda
UIDs: cant see. 161/180 and only 137 are visible

[strange whale]

how can i change my current PWG email to the new one?
btw history chat in customer service ingame, i cant check it (dont have any button to click it), always have to redo

[vestal wedge]

Did my acc get deleted after not playing for 3 years?

I used the same E-Mail but it brings me back to the beginning all the time

[twilit pagoda]

Yes #transfer-support message
Check #1 for more info and no you cannot recover your account anymore.

[vestal wedge]

Wtf

[twilit pagoda]

Well it wasn't for not playing but because of the account transfer. There was a deadline and you missed it by about two weeks.

[vestal wedge]

Bullshit putting timelimits on stuff like account transfers

[twilit pagoda]

You expect the previous publisher to hold on to that data forever? lmfao

[winter lagoon]

oh wow i just wanted to check out the game after ages and i see my account is gone that sounds fun 😂

[hard tinsel]

glb game isnt even 3 years old

and if he meant almost 3 years, it shouldnt matter anyways cause that would mean that he quit right after launch

[frosty portal]

yeah
better to just start over tbh

[pallid kindle]

Having an issue with any kind of interaction in menus being really sluggish like 2-2.5 seconds to respond it just started doing this today

And some of my other crew mates are starting to complain about it as well in the crew discord.

Only menus I had trouble with before was weapons would take around 8 seconds to switch to the set you selected but now just goin in and out of backpack is taking almost 3 seconds to respond.

Also having trouble with weapons in combat not responding properly network ping isn’t outside of it’s usual range so I don’t think it’s that

[devout leaf]

I don't know if this is the right channel to ask this but I did the account transfer during the first few periods. And now when I go to the server I played on, it starts me off like I was playing for the very first time.

I remember my past account's username and I have the UID of my lv. 100 character on hand but I feel like my past account is gone after I put in so many hours on it since I used the email address from the old launcher for the PWG log in.

Right now, I am very scared that I lost all that progress and I don't want to restart all over again and lose all the characters I gotten over the period of the game's lifespan.

[twilit pagoda]

Since you remember your name, have someone check it. Did you check if your IDs matched? Did you get a email?

How are you logging in? If you aren't using email (PWG) then that's why

[uneven wind]

Was ur acc before only linked to Google?

[twilit pagoda]

Oh when you put your email are you typing it or copy paste? I helped a player out and turns out they had to capitalize the first letter of their email. Although for everyone else it has been lowercase which is indeed odd but don't panic yet 😅

[devout leaf]

I am using the email I have used with the old LI launcher with the new PWG launcher during the transfer. I also have the email telling me that my teacher request was successfully submitted.

But the UID of my lv. 100 account and the UID that is tied to my email is different and not the same. And since you mentioned caps, I don't think I used any caps and just kept everything lowercase.

[twilit pagoda]

Hmmmm I say have Clara check if your account appears or someone else that is able to.

Your IDs should have matched

[devout leaf]

Holy crap...
You're right...
I used caps and I got in!

[twilit pagoda]

Lol

Nice

So you are number two

😆

Congrats don't forget to bind it to a third party service. Just in case

[devout leaf]

My email is two words into one
"TornJeans" for example

[twilit pagoda]

Ah

[devout leaf]

I usually just do "tornjeans" and call it a day

[twilit pagoda]

Haha

Well no more worrying! Just bind it to something secure and you are good to go. Well setup a password too while you are it

[devout leaf]

I will do just that

For a moment, I thought I lost my account and wouldn't be able to use Lin as my Simulacra anymore

[twilit pagoda]

Congrats though!

[devout leaf]

Okay, thanks for helping me out

[twilit pagoda]

No worries

[frail glen]

Any way to get more exp

[pallid kindle]

Yeah do dimensional trials using the bulk option quick clear in conjunction with vitality potions can get 5-6m exp a run

But to be honest it was recommended to me not to do fast level and I did it anyway now my stats don’t match my level

I’m at level 95 but I’ve only been able to build my stats to around that of a level 55 player

[hard tinsel]

theres no issue with leveling as fast as possible

you also want to unlock the endgame content asap

[wary shuttle]

Could you tell me your server?

[real junco]

Mine? Ruby

[buoyant scarab]

I transferred my account and have waited close to 2 months where would I go to get help

[wary shuttle]

1 and 2A

[buoyant scarab]

I did it for sure but my server doesn’t have my character how would I get some one to help me find it

[stoic obsidian]

What char name and region and sever maby some of the region can look in game

[buoyant scarab]

Thatguyclaxx North America

[stoic obsidian]

@buoyant scarab wander not found in game

[buoyant scarab]

So that means I’m fucked?

[wary shuttle]

please, contact Customer Support

[buoyant scarab]

Is it best to do that through the game or there website

[wary shuttle]

email is better in my opinion

Account PWG ID:
Registered Email:
Character UID (if you have):
Screenshots:```

[e-mail]

[broken pagoda]

How much space I need for the game ? I clean up up to 42gb and still the game says - update fails due to insufficient storage space

[uneven wind]

mobile?

[broken pagoda]

Yes

[uneven wind]

make a fresh download

is best solution

[broken pagoda]

Already did 3 times , restart the phone , what else I can do 😢

[uneven wind]

no i mean delete tof

and download new

[broken pagoda]

Yes yes 3 times deleted and re installed

[uneven wind]

huh

its only 37 gb

[broken pagoda]

[uneven wind]

i guess u need a little bit more

for no reason

[broken pagoda]

I don’t have anything to delete

[uneven wind]

ios 37 samsung 34

why u need more i rlly dont know

u should only get issue if u only make update but after deleting tof normal u should be fine

but yeah this patch everyone with only 64 gb was in shambles

[oak elbow]

For those who messed up with first time authorisation. I figured out if you used wrong first time log in method in the game and account number did not mach to your account do not worry. Try logging in tof.perfectworld com and press top-up and log in, then check if it's your account. Log out from Tower of fantasy game and from top-up then when you log in back to top-up copy verification code and use it in firts time login step (sign in via email) and use there your email and verification code. Thats all>

[vague tide]

Apparently you need more to unpack the files

[uneven wind]

Yeah but that u should only have when u do Update

[little sequoia]

Why don’t I see anything?

[sonic leaf]

I could've sworn I transferred my account over when it was first announced, but I'm logging into the new launcher with a couple of my emails and its not popping up with anything D:

I know my UID is 1200297472 and that I for sure had my main character on the North American server Nightfall, for Zubeeiz

[uneven wind]

With what methode u logged in?

[sonic leaf]

I thought it was just with plain old email. But, when i tried doing it through Google I still wasn't seeing my character under Nightfall </3

[uneven wind]

U used that as login methode?

[sonic leaf]

yeah

[uneven wind]

Was ur acc only bind to Google?

I see a zubeeiz lv 90 is that u?

Uid fit too

[twilit pagoda]

Could be just the email was entered incorrectly

[uneven wind]

Maybe

Double check u typed the Email right

[twilit pagoda]

Last 2 players I helped had to use a capitalized letter or two in their email.

[uneven wind]

@sonic leaf

[twilit pagoda]

https://tenor.com/view/peace-ghost-gif-4978918

[mental silo]

[twilit pagoda]

Him ^

😆

[sonic leaf]

yes!!! that is ;;

at least I know it transferred over correctly (I hope)

I'll try putting my email in a few diff ways, ty!

[uneven wind]

Ur welcome

[twilit pagoda]

If that doesn't work contact CS through email and give them all info + a video of you logging in if possible.

[mental silo]

just make sure you use the first login method. "Login with emails". it doesn't bind with anything yet

[sonic leaf]

oh my gosh thank you SO SO much y'all

I got it to work TwT

I was mildly panicking like "i SWORE i transferred my account"

thankfully I got it! tysm <3

[mental silo]

[left perch]

So sad

[hard tinsel]

delete tof, delete tof folders, reinstall and dont use steam repair function
C:\Users\you\AppData\Local\Hotta
or download tof windows launcher

[left perch]

Ty

[unkempt barn]

new player, just installed the game but it says its under maintenance even though i think thats supposed to be done by now so whats up with that

[tidal forge]

There is a way to solve it, two lines above your message

[deep epoch]

well i'm installing it now

[unkempt barn]

thanks im blind time to download 70g again

[deep epoch]

it better work by the time it's done

[pallid kindle]

If you download the steam client your stuck in doodoo city I’ve tried it twice now and it’s bricked use the official install from the global website

IMO steam isn’t that great in the first place 120gb to download tof + all the extra crap for steam itself made the game almost 200gb on my laptop

[hard tinsel]

theres no extra crap, my steam version is also 120gb. but yeah currently the auto update doesnt work, so except counting your playtime steam is worse because of that issue

[patent bobcat]

this game makes it easy for me to want to drop it.

1. installed official client
2. oh wait, it wants double the size of the game folder of free space to update every time
3. installed steam version
4. steam version is broken because "new client version is available, restart" that's a lie
5. install another official client i guess?

[mental silo]

it is what it is

sure

if u want to complain, file a complaint in appropriate way. either cs in game or via email

saying here do nothing, we just normal player

[flint ore]

Uhhh I am stuck in this screen for half hour now? My internet is perfectly fine but why is tof not updating. I havent played the game for like 7-8 months now but.... Do I have to download something else to update it?

[patent bobcat]

i did

[patent bobcat]

did you transfer your account?

[twilit pagoda]

Likely still has the old tof

[flint ore]

transfer account????!!!!

how do i do that?

[twilit pagoda]

cant anymore

It ended like 2 weeks ago

[flint ore]

so my old account is gone?!

[twilit pagoda]

Yep

[flint ore]

ah shit man 😦

[twilit pagoda]

Transfers started since mid December and ended about 2 weeks ago. Anyone who didn't transfer lost it

[flint ore]

but how do i download the game though?

[patent bobcat]

they changed publishers and announced account transfer

[flint ore]

🥹

[mental silo]

use pwg launcher

thats old one

[twilit pagoda]

^

[flint ore]

ohh

thnx for the help 🥹 🥹

[patent bobcat]

check the pinned messages for a link

[flint ore]

ah okayyyyy thank u

[patent bobcat]

how does the official client do updates? do i need 120 gb of free space every time?

[twilit pagoda]

I have 62.1 gb left and it still lets me update

[tall tartan]

anyone else not able to log right now? didnt say they got maintenance

[agile granite]

Yes, I have the same problem..

I came to find out here, maybe some kind of emergency shutdown of servers or technical work

[uneven wind]

EU?

[agile granite]

Yes

[uneven wind]

well yeah something happened with EU server i guess because all other are fine

[tall tartan]

EU as well

[uneven wind]

until its fixed we cant play

but funny i have same issue in nikke as well

[agile granite]

I hope they fix it quickly, otherwise it will just be boring to work...

[agile granite]

Hooray, the servers are loaded!

[cerulean goblet]

hello I have a question wich one option offers better graphic quality the Original set or the Extreme set?

[shut yew]

in my experience original is better

[wary shuttle]

same

[bright night]

Is there server maintance now?

[mental silo]

wrong download. please download from new pwg launcher

[bright night]

Its my husband who have the problem and i'll tell him that

[wary shuttle]

Steam?

[bright night]

Yeah

[wary shuttle]

or download the pc launcher https://tof.perfectworld.com/en-us/index.html

[wary shuttle]

Steam has a bug with servers being on maintenance

[bright night]

I'll tell my husband that - Thanks

[nova hollow]

i downloaded the game about 3 hours ago (standalone), it worked, i closed the game and came back an hour later, now it wont let me log in and i doesnt even reopen the launcher when the game closes

[wary shuttle]

close the game in task manager

when you open it again, try using dx11

[nova hollow]

ive done that already didnt change anything

imma try a repair now to see if that fixes anything

[nova hollow]

didnt fix it but a reinstall did

[vague tide]

it might happen everytime you open the game for the second time after reinstall if that make sense if it do happen again it is your internet issue

[turbid raven]

hey i need help with the post server transfer

a while back in april i did the process

but however i do not see the UID anywhere

[wary shuttle]

check 1 and 2A

[turbid raven]

i did log in with the email but still no character

is it just hiding in a a server and i have to find it?

wait am i not able to log in properly through steam>?

[hard tinsel]

u have to login with the option "Email"

with the email u used for your PWG account

after that u can start linking the account

[hard tinsel]

yeah, it wont show up until you select the server your account was on again

[turbid raven]

i have logged in it is just like i cannot find the character

[stoic obsidian]

ASK some one to look in game char

[turbid raven]

how do i go about that?

[stoic obsidian]

Just put char name and region and then wait till Some go look in game

[turbid raven]

i am pretty sure i did but it seems no one got back to me before

Dalryun, UID:12021199447 is someone able to find my character?

[wary shuttle]

NA?

[turbid raven]

yea it should be NA

[wary shuttle]

PWG IDs match?

[turbid raven]

yea they do one sec i will post SC

[wary shuttle]

all good, no need

1m, i'll check for your character

[turbid raven]

ok np

thank you i am kinda of nervous

[wary shuttle]

Wanderer not found

you will need to contact CS and provide them:

Account PWG ID:
Registered Email:
Character UID (if you have):
Screenshots:```

[e-mail]

[turbid raven]

could i try linking my steam account?

would that possibly work?

[wary shuttle]

are you on Steam?

[turbid raven]

yea