technical-help

[foggy raft]

ok?

they started yesterday

[wary shuttle]

please be patient and wait for help from support. Only they can help you. I won't repeat it again

https://tenor.com/view/nan-yin-hmm-huh-what's-wrong-tower-of-fantasy-gif-6453847665692256114

[foggy raft]

aight

i swear bro if they dont give me my account back

[balmy summit]

Word. So where exactly will i get the additional storage from lmao

129 GB for 1 entire game is wild.

On steam the game is 76 GB. So the issue is with the native launcher. Wtf

[stoic obsidian]

I have mess up on 5 step wrong id I gave I now with is my main account but how doe change it help

[balmy summit]

nice

nobody QA this shit before release?

[stoic obsidian]

@wary shuttle is ther way to give the right id I have screen shot of my id and sever name i have my username is as well how doe fix it

[wary shuttle]

what id are you talking about?

[stoic obsidian]

I mean UID I have secret shot from sever and regions and character name

[wary shuttle]

your character UID may be on the old screenshots at the bottom right

if you don't have it, it's fine

[stoic obsidian]

Yes I now I found one that use buy stuff in so I have everything of my game name and sever and regions and UID on screen form old purchase

[wary shuttle]

okay, that's great

what should I help with? I don't understand

[stoic obsidian]

Hmm no it’s just can stil get sever regions and uid and name in to change step 5 I have gave it wrong one

[wary shuttle]

step 5?

i think you are talking about PWG ID, not character UID

[stoic obsidian]

I mean batch 5 I have Wong UID

[wary shuttle]

when did you transfer?

[stoic obsidian]

Today

[wary shuttle]

you are in batch 6

let me forward you everything again

if you do everything correctly, your PWG ID will match

and you will ses your old character UID after batch 6 is out

[stoic obsidian]

What is PWG ID

[wary shuttle]

step 4

everything is there

https://cdn.discordapp.com/emojis/1298131632599072810.webp?size=96&animated=true

[stoic obsidian]

Oh I only did batch 5 not the oder 4 bacht

[wary shuttle]

if you transferred today, then you are in batch 6

other 5 batches already have been completed and people got their old accounts back

[stoic obsidian]

Alr thx I hope I can get my account back if bacht 6 is coming

[wary shuttle]

[slow sky]

Where can I find my level infinite ID

I need it to reset my option of not transferring my data to the new publisher

[frosty portal]

you will have to email CS

[slow sky]

Alright thanks!

[frosty portal]

I presume you mean you clicked “disagree” on the transfer confirm window?

yeah you can’t reset that yourself afaik 😦

[slow sky]

Yes

[buoyant basin]

yes. but i still don’t have my account

is it because i have made a new account with the same before requesting to transfer? cuz i didnt know it changed

[mental silo]

if ur char existed, its possible to get back. just ask cs.

[buoyant basin]

in game?

what do i ask lol

ok well cs didn’t seem helpful

[mental silo]

they the only one can

[mental silo]

#transfer-support Part 6

[cunning ember]

ive already restarted, but i keep getting this

[hushed spire]

Bro my dad did the verification thing already and it still won't let me play because it keeps saying this

[mental silo]

maybe it takes time

[hushed spire]

Yeah but if I still can't get in my account will be gone on the 25. 😭

My dad did it in February and I asked him if he can redo it and he did yesterday so like I been waiting for so long to play

[mental silo]

i think u better contact cs and explain. show them proof too

[hushed spire]

Yeah probably thanks tho

[old obsidian]

Is there a way to cancel a transfer if you did it twice?

[frosty portal]

did it twice? you can’t transfer twice unless you deleted the PWG acct

[old obsidian]

Oh what happens was I logged in to different ways and did the transfer verification on both.

Logged in with Facebook and the normal way.

[mental silo]

check both level infinite id. if both same, then its fine

if it's different, it will have problem since u need to connect same pwg email

[ornate belfry]

hello, i have a level infinite account but i request the transfer the 25° of march, but the characters don't appear in any servers of south america... berfore i have my account in columba server but the chars don't appear =/

[agile knoll]

Hey I have a question, I already requested a transfer last batch 5 but after I knew there was no exisiting data in that level infinite from CS even though I am 100% sure that it was the same email I used before for my old account and I recently asked if there was also any existing data that is on my google account (logged in the g acc into level infinite, idk if that counts). I have asked cs multiple times now even provided my old uid, username, in game purchase receipt, region/server etc. Now idk where I could possibly find my old character data. Anyone could help me?

[mental silo]

check both level infinite id. if both not same, that means u use wrong login method.
login method can be different even though u use same email. it will create different account

[mental silo]

whats ur ign. mods will check if char successful transfer

[agile knoll]

how do I do that login method correctly? coz what I did is input my email add into level infinite then code before proceeding to user notice

[mental silo]

u don't

since u already did transfer using level infinite login method, that means its wrong

try using gmail login method, and see if it's different level infinite id compare to level infinite login method

.
the other method is to contact cs on both sides once again. keep pushing them

but LI side can be azz

[agile knoll]

in here?

[mental silo]

down there

u see?

do u need big red circle to point it out?

[agile knoll]

the google logo one?

[mental silo]

ye

now do the transfer while recording for safety

the rest, just pray 🙏💀 🙏

[agile knoll]

dang wish me luck

literally the last batch and if i still dont have it, well its gone

[agile knoll]

this is also what they replied

[mental silo]

u have to find the right account first then. either login method is different or the email is different

[green socket]

is there any way to know my email cause I don't know what acc or email to use for transfer, I only remember my ID and also have screenshot of it

[stoic obsidian]

How is different I don’t even now my login method and I have everything thing else on screenshot of just don’t remember what my login method was

[plain osprey]

If I transfer my account, does it save the progress I had from the previous account?

[mental silo]

yes

[toxic otter]

I think recent update broke the login window.

Couldn't login or switch acc...login window didn't popped out.

But don't worry, still can play via my phone...

I've the urge to reset the game altogether...but something wrong somewhere...

Deleted the game folder, both in appdata & game directory...downloaded the game again, also didn't work.

Is this the sign that the game wants me to go back to Steam...?

If there's a way to bring out login window by force, I'll be delightful to know.

[stoic obsidian]

oh no i did transfer on appel account not gmail one

Is anyone of dev or game developers able to look and see if my account is in North America sever

[toxic otter]

You still remember your server name?

[stoic obsidian]

Yeah

[toxic otter]

Like, Solaris, for example...

[stoic obsidian]

Idk what that is

I stil have screenshots of my account and sever name and uid and region it’s in

[stoic obsidian]

It’s in a North America sever my account I had multiple on same bind

@toxic otter my sever name is Libera on North America sever

[toxic otter]

Just asking...because few days ago I saw someone (not here) claimed that he has an account on EU server & gave the server name, but upon checking the server name is on APAC.

[stoic obsidian]

Oh

I don’t if one can checking if that my account is stil on Libera sever of North America dev or game developers can hopely can find if possible that stil ther I have not login for almost 3 moths or more i don’t remember

[wary shuttle]

If I remember correctly, you transferred yesterday

Please, wait for Batch 6

And remember guys, do not share your account information

Unless it's character uid

[rustic flare]

Is there a way I can find the email for my account? I tried logging in and I can’t seem to log into the correct account

[wary shuttle]

Did you transfer?

Are you trying to log into LI account?

[stoic obsidian]

@wary shuttle my bind is with Appel account does still work if use batch 5 on it?

[wary shuttle]

You are in Batch 6

Let me forward you the message again, 1s

As you can see, Batch 5 is no longer available

Batches are like groups of Level Infinite players. Currently, there is only one group left—Batch 6, which will wait for everyone until April 25 (UTC+8)

Until your account is transferred, you cannot play on it. However, if you wish, it's best to create a new account and leave the old one untouched.

If you encounter any issues after Batch 6, please contact Customer Support

[wary shuttle]

Try searching for old tof news in your mail. If there is nothing, you can either transfer everything or ask Level Infinite Customer Support if they can help you

[rustic flare]

I think I transferred my account, but I’m not sure if it was under the correct email.
Tried to log into the same server but it was making me create a new character

[wary shuttle]

Of course it will show you an empty account

[wary shuttle]

Same goes for you then @rustic flare ^

[stoic obsidian]

@wary shuttle I might have start account yesterday and I did not now that I had wait not play on new account

[wary shuttle]

Your old account will overwrite a new one

[stoic obsidian]

Oh alr thx

[rustic flare]

Is there any way I can confirm it’s been transferred? I have the uid for my account if it’s needed to search for it

[wary shuttle]

No

You just need to log in after Batch 6 maintenance and check yourself

[cunning ember]

Still need help with this, I've already restarted multiple times

[stoic obsidian]

Just wait til get batch 6 on maintenance

[wary shuttle]

Steam or launcher?

[cunning ember]

launcher

[wary shuttle]

have you tried closing through Task Manager?

[cunning ember]

ill try now!

[cunning ember]

still getting the same message

[calm urchin]

check launcher version ? (current is 4.8.4)

[wary shuttle]

i would suggest checking files, but... do not do that

[cunning ember]

its 4.8.4 aswell

[calm urchin]

tryed logout/login ?

"Clear Cache" can works too 🙏

[cunning ember]

still getting the same msg🙂‍↕️

[chrome fulcrum]

anyone managed to sign in with steam to the game on linux or specifically on steam deck?

[rustic oriole]

So like I wanted to come back to tof(I did this transfer a long time ago) and idk how to log into the acc by every time I try a new account is created

[stoic obsidian]

Just wait till batch 6 is out

[rustic oriole]

Oke ty

[bronze hatch]

What would happen if I miss the account transfer batch 6

[real junco]

It's the final one so...I guess you're account would be permanently deleted 😦

[stoic obsidian]

Hmm you lose the account to inf I gusse

[valid oasis]

Same i did mine on april 7 im waiting aswell 😔

[stoic obsidian]

If wish the now ask dev or game developer if ther abel to see if batch 6

[frosty portal]

when did you transfer exactly? check for the confirmation email

[wary shuttle]

you are in batch 6

[stoic obsidian]

Most every one that did batch 5 are wait til can doe batch 6

[wary shuttle]

who was in batch 5, but didn't get their characters, need to contact support and ask why

[twilit pagoda]

The end is near

[wary shuttle]

and most often, there is only one reason - they have linked the wrong account to PWG

[wary shuttle]

2,5 weeks left

[frosty portal]

no, batch 5 is supposed to have transferred

[wary shuttle]

yup

[stoic obsidian]

Oh

[frosty portal]

if it didn’t transfer (and you were in batch 5) then just waiting for batch 6 won’t solve it
gotta check everything again and contact CS

[stoic obsidian]

I did get so I’m probably on batch 6 til I can get or I just los my account

[wary shuttle]

you transferred yesterday

which means you are in batch 6

i think you misunderstand something

[stoic obsidian]

Yeah I now i just don’t want lose my account I spend to much cash on it

[stoic obsidian]

So batch 5 and 6 are the one that can account transfer if old one

[wary shuttle]

all batches for old players, but only one is left

[stoic obsidian]

is ther more info on what you have the doe batch 6 or not ryl

[wary shuttle]

I'm sorry, but I didn't understand your question

[wary shuttle]

Everything you need to know is already described here

[stoic obsidian]

Oh alr I guess just curious what batch 6 has the doe get account transfer form that

[frosty portal]

“doe”?

[wary shuttle]

[stoic obsidian]

I my typ that wrong oeps

[twilit pagoda]

type of slang doe, tho etc same with people using I didn't axe you

[normal crest]

Hey yall how can we reach customer service?

[frosty portal]

email [e-mail]

[stoic obsidian]

Oh so that how get customers service form game

[sick orbit]

Hi, I came back from playing after a long time and I realized that I created my character in the Asia region, is there a way to transfer my data to another region without having to create another character?

[wary shuttle]

nope

[sick orbit]

Oh

[nimble gazelle]

I have linked my tof account and successfully transferred the account on April 10th and the problem is that when I log into tof in the game, when I log in on the asia pacific server I can't find where my account is, what should I do?

[wary shuttle]

@nimble gazelle

[nimble gazelle]

so I have to wait until April 25th so I can access my account again?

[normal crest]

Can we transfer from playstation to pc?

[wary shuttle]

no

this transfer for pc/mobile only

[normal crest]

Oh shoot I don’t know if I did this authorization you’re talking about, I haven’t been on then game for over a year

[normal crest]

Will we ever be able to transfer from PlayStation to pc?

[brisk mural]

Cross platform soon

[normal crest]

Soon like this year?

[brisk mural]

Soon is soon

[stoic obsidian]

wyw is only for mobile and pc only ?

[brisk mural]

Yes the transfer is for mobile and pc only

[wary shuttle]

yes

[normal crest]

Alright thats cool

[ornate belfry]

sorry, i don't understand. my english level it's bad =/

do you wanna my perfect world id? or level infinite id?

really i search in the all servers in south america for my character but i can't find it

[wary shuttle]

*in game name (character name)

[ornate belfry]

Oh. my old game was Terran_99

and server is columba

i request the transfer on 25° of march

with google and level infinite pass its same id

[stoic obsidian]

…

[stoic obsidian]

I tink you did transfer in right way like most I tink you now have wait on batch 6 login if play on mobile or pc

[ornate belfry]

yeah. but i request on 27 of march. in the batch 5 =/

[bleak zephyr]

can i log into my account rn?

[ornate belfry]

Hide your's id

[bleak zephyr]

damn

iam dumb

[ornate belfry]

XD

Me too.... relax

[bleak zephyr]

btw do u know when i cant log in?

[bleak zephyr]

lol

[ornate belfry]

I send a pict with all id's too.... after i delete and send a new pict xD

[bleak zephyr]

😭 😭 😭 😭

humans unite in stupidity

[ornate belfry]

Hell yeah 🤣🤣🤣

[wary shuttle]

#transfer-support message

[wary shuttle]

yes

[bleak zephyr]

damn i thought that i need to wait untill 25 april

iam really dumb

[ornate belfry]

Thanks you a lot. I send the mail now

[hidden saffron]

My Account its not Transfer i have send the Transfer on 10.04.2025

I playing on Europe on blumous

[brisk mural]

#transfer-support pls read

[hidden saffron]

the send E-mail on the Support ?

[hidden saffron]

Question coming E-mail where the Account Transfer its completed ?

[brisk mural]

Your account has not been transferred yet

It will be transferred between 25-30 of april

[frosty portal]

and no they won’t send you an email, you have to log in and check

[toxic otter]

Checking files by downloading the game again...since Aug 2022...xDD

[wary shuttle]

[toxic otter]

And remember, the current global launcher is actually KR launcher, remade as global launcher from 4.7 onwards.

[mental silo]

i just downloaded the update on my laptop. its was 38gb. working just fine. cant help sry

[zealous viper]

btw guys

how do i contact the CS?

[mental silo]

#transfer-support

[zealous viper]

Like should i DM the CS like that?

[mental silo]

@cinder gazelle

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[mental silo]

there u go

[zealous viper]

aight gotchu. Thx!@mental silo

[cinder citrus]

why my game just not updating

been stuck on this for ages

[wary shuttle]

you need to wait

[toxic otter]

There's a progress bar at the bottom.

[onyx lintel]

how do i make sure my uid matches when transferring? cause i have my id but it doesn't match the "current account" one. It just shows a really long string of numbers. also my PWG id and old uid don't match, are they supposed to?

[mental silo]

account id and uid is different

account id can hold multiple uid bcoz theres many server, each one on created get new uid

pwg id is different to level infinite id. bcoz obviously they different company. it also different bcoz it created when u doing transfer

[onyx lintel]

ahh alright, makes sense. now i just pray the transfer works and i don't lose everything 😭 🙏

[ornate belfry]

Thaks you a lot @wary shuttle finnaly i recover my account !

and.. i have one more question xD

i try set a password in my account but don't work. because the pass don't have the correct format. my pass it's similar to .. AsdfghkAsdf.22 but don't accept the pass

12 leters, 2 mayus, 2 numbers and 1 point but don't accept the pass

[jade siren]

Hi I play the game on Steam and it tells me the server is under maintenance on mobile, no problem, I can play
The question is why

[shrewd aspen]

im trying to log on for the first time in over a year and it seems my account just doesnt exist anymore? is there any way yo get it back?

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[exotic jungle]

@wary shuttle hey, did you find any solution to my issue, you said you were going to ask the mod team if they knew anything... It was regarding that I created a new character on the same server with the account I was merging with, and that I was unsure if i should delete the account (to leave it empty - but the account will also be deleted), or to not touch it and everything will sort itself out

Tysm!

[vapid silo]

i still cant login my acc, i play on phone and i used to login from google accounts my batch was supposed to be 7 april but it didn't work even after that

[wary shuttle]

your old account should just overwrite your new one

but free to email CS and let them know just in case

[wary shuttle]

1

[wary shuttle]

2

#transfer-support message

[wary shuttle]

If you have any problems setting the password, please contact Customer Support

[ornate belfry]

👍

[exotic jungle]

thank you!

[hallow pagoda]

has there been any server maintenance?

[mental silo]

yes...since the beginning of the game

but if u ask recently, its the april 10

[hallow pagoda]

okay, thank you

[mellow salmon]

every day ..

He needs to be put to an end. Because of him, the wrong person has already been banned! HELP PLEASE!

@wary shuttle

[twilit pagoda]

Just report and block them

[real junco]

Okay, you need to stop. Because the mods have no power over the game. You need to report them in game and then just blacklist and forget about them. Don't react, and tell others not to. He continues because he's hungry for attention. Strip that away and he gets nothing and will stop

[mellow salmon]

Gold words ...

[mellow salmon]

https://tenor.com/view/chisato-takina-yuri-lycoris-recoil-gif-26789955

Chisato wish beautiful day everyone :3

[slow sky]

Hello guys

Is this ID over here my user ID

@frail wyvern

Ah nvm

Sorry for the tags

[zealous viper]

talking about the customer service, is it a automated/bot kinda thingy?

or is it actually a person?

[mental silo]

both

they do have premade script text depending on situation

[spark jungle]

[deft ether]

Is there an actual maintenance right now, or is it a steam problem?

[wary shuttle]

This is a bug on Steam

If this doesn't help, ping me

[wary shuttle]

Yes, your PWG user ID

[unkempt herald]

I submitted for account transfer
Can I open game or i shd wait till 24th till process gets completed?

[brisk mural]

Best to wait

Unless you're going to login using a different email

[unkempt herald]

Oh thankyou so much

[lofty helm]

my game is stuck on applying game resources

[wary shuttle]

look down

[deft ether]

I switched over to PWG launcher... and I can log in now, that file size tho

[wary shuttle]

there is a blue progress line

[lofty helm]

oh lol

[wary shuttle]

yeah... it should be fixed soon

[lofty helm]

whys it taking so long it was only 300mb

thanks

[rain frigate]

Okay so, [e-mail] has finally answered my email and has located my account.

The next question is, how do I cancel the other 2 account transfers I made?

I made 3 account transfers.

1.) Email using LEVEL INFINITE with Verification code [This is the same LEVEL INFINITE Account ID they showed me that has my character]

2.) Gmail login (Same email address as 1.) ^ )

3.) Steam login that I used back when I was playing.

Is it possible to cancel transfers for 2.) and 3.) ??

[wary shuttle]

you can delete them

[stoic obsidian]

@wary shuttle can I ask question what pwg does mach the one that get in game cause my one does mach with one in game ?

[wary shuttle]

good

if it matches, it matches

[stoic obsidian]

Oh so it’s first 3 nummer that need have same as pwg oeps my bad

[wary shuttle]

no

all numbers must match, both in the game and on the transfer page

[stoic obsidian]

Umm the last two Numbers of my pwg I don’t have them I have only 6 Numbers on pwg and not 8 so I don’t what I did wrong @wary shuttle

[wary shuttle]

It doesn't matter how many numbers, the main thing is that they are the same

[stoic obsidian]

Oh alr i tough you need all Numbers for wpg account

[wary shuttle]

i mean.. yes?

[wary shuttle]

I hid mine here because such information cannot be shown publicly

[stoic obsidian]

I not show it in this chat but I can send piture of pwg Numbers I have in privé

[wary shuttle]

you don't have to send them'

just make sure they are the same

that's it

https://cdn.discordapp.com/attachments/429394428784803850/1280582068362805298/1026223170811871323.gif

[stoic obsidian]

Okay I hope I can get my old account back after batch 6

[cobalt crown]

i have a steam account i linked it to a gmail so once the batch is done my account will be there?

so i just have to wait?

my other issue is how do i know what server it took it to?

[stoic obsidian]

Dude I have appel account link to a Gmail once the batch is over 6 look find the sever you account is in like all of sever on game

[cobalt crown]

So it’ll be random right

[wary shuttle]

yes

remember to log in using Email login method and not Google

you can do it even now, but do not enter any servers yet

[wary shuttle]

wait for Batch 6 first

[vapid silo]

clara i tried logging in and its still the same i don't see my acc

[wary shuttle]

when did you transfer?

[mental silo]

7april he said

so batch 6

[vapid silo]

i dont remember exactly but i do remember my batch was supposed to be batch 5 i transferred around 24 march or before

[mental silo]

[cobalt crown]

i entered some trying to find it

just clicked on them and tried to login using the email

[frosty portal]

random? no, it will be on the server you used to play on

if you don’t remember your server, try looking for old screenshots (the char’s UID is on the bottom corner, you can find the server with that)

[cobalt crown]

Okay was there a server named glades?

[frosty portal]

yup! you can scroll down on the server list

It’s in NA

[cobalt crown]

Okay thank god

Can you try to search up my character

I think I had it under esdeath

[mellow salmon]

HE WON'T STOP

O god why this happened with me ><

https://tenor.com/view/meme-emotional-damage-emotional-damage-gif-25817245

[real junco]

You did everything you could, now if enough players report him, he should be banned. It's happened to a player on APAC but he just kept making new accounts. There's nothing that can be done in that case 😦

[mellow salmon]

And so EVERYONE should suffer because of him? I WON'T LEAVE THIS LIKE THIS!

[real junco]

You can't do anything about it! And posting here isn't going to do jack because MODERATORS DO NOT HAVE ANY AUTHORITY INGAME. You're honestly wasting your time, just blacklist and forget about him

[wary shuttle]

As Lari said above, we cannot help you here. The only thing you can do is to report those people to Customer Support

*and keep blocking them

[mellow salmon]

it's upset me .......

he will continue to steal data and will reach the leviathans he must be stopped

[real junco]

No he won't. Players like that are just there for the drama. You'll notice he hasn't got any cs, it's because he doesn't intend on playing. So just blacklist and forget about him

[mellow salmon]

I want to try to make some noise about this because I feel bad for myself and my comrades

[left wharf]

Thank you for bringing this to our attention.
We will forward the report to the operations team to take appropriate action and ensure the player is banned from spamming the EU world channel.

[mellow salmon]

u miracle

[fossil cipher]

Hello hello! I think I found out the whole server shutdown - transfer recently and I probably linked my accounts on April 6th. It might have already been April 7th in Asian time, I'm from Europe. Is there any page where I could check officially which batch I'm in? Because if I log in now, I only get the intro scenes for brand new accounts. I'm not sure if it's because my acc hasn't been transferred yet or if there are any issues. 😦

[wary shuttle]

4.A #transfer-support message

If other players cannot find your character in the game, then you are in batch 6

[frosty portal]

you can check for your confirmation email to find the exact date/time you transferred

then check here: #transfer-support message
remember that is CN time

[frosty portal]

your character won’t show up until after batch 6 is transferred

[raw hemlock]

Hi, I have a question, how can I verify that the account I transferred is actually my old account and not another one that I'm using incorrectly?

[frosty portal]

you can’t sadly
either:

1. ask CS to check for you (send them the LI acct number)
2. just make new PWG accts for all your emails/3rd party logins and check them all after batch 6 transfers

people who made a bunch of reroll accounts kinda got screwed in this process

[stoic obsidian]

Umm how doe get right account then wat if i made to many nit be like question i made to many on same account or does that mean I am screwed if i have to manny account made ?

[cobalt crown]

Okieeee

[stoic obsidian]

@wary shuttle hi just question if I make to many account on same login after bacht 6 doe have find the right account and sever and region form account that use on sins I last play it ?

[wary shuttle]

I'm sorry, but I didn't really understand your question
Do you mean "If you make too many characters under the same login before batch 6 is out, does the system find the correct character, server, and region from the account you last played on since you stopped playing"?

[stoic obsidian]

Yeah that I might typ the wrong question

[wary shuttle]

All I can say is that creating other characters on an account that hasn't been merged (with LI old account) yet is not recommended. If you want to play now, it is better to create a new account under a new email

But if you accidentally created a character on your main server, it will be overwritten by the old character in Batch 6

[stoic obsidian]

I gusse hope that batch 6 is give a way of get right UID form old account

[wary shuttle]

character UID will stay the same

[stoic obsidian]

So basic I’m secrew if i made to many account befor I stop playing the game or doe I have rember the right UID and name and region and sever were I was last playing on

[wary shuttle]

just wait for batch 6

https://tenor.com/view/nan-yin-hmm-huh-what's-wrong-tower-of-fantasy-gif-6453847665692256114

[raw hemlock]

Hi, sorry, I have another question. If the account I transferred is the correct one, it should correspond to the same UID that appears in the screenshot I'm going to send (the screenshot is from the first day of the game).

What I mean is, should that UID be the one that should appear when completing the account transfer process?

or does the uid in the game not correspond to the one in the account?

[signal lintel]

there should have been an game update by now, but it hasnt happend yet, at least my launcher doesnt wanne update to todays new update, can anyone tell me more about this?

[severe terrace]

I did a fresh install this morning and when I get to the home screen it still says server under maintance. It works just fine on my phone. Any ideas to make it work on the steam pc version?

[frosty portal]

the char's UID does not correspond to your account ID

so in-game acct center PWG will be different

[frosty portal]

it doesn't matter how many accounts you've made don't worry

[lone lodge]

For some reason, my friend was saving for Nemesis VP matrices after getting her. After making the gimmick, which is have 80 matrix pulls and 50 character pulls, get one nemesis matrix, lock it and get another matrix for 2pç. After that, he got her third piece (emotion(heart) piece) from the box. However, as he got to pick the last piece from the shop, for some reason the third piece, heart piece got from the box of nemesis VP matrices just dissapeared and the fourth piece counted as 2 Owned piece (the Faith one, two hands). I dunno if this is a bug, but certainly is something to consider

[vapid silo]

i asked my friend to check if my account is there and it looks like it is indeed there, i also asked cs bot for help and they didn't provide any useful help i still cant login even tho im sure im using the right method to login as mentioned i tried different servers too can you plz assist what could be the real problem?

[uncut tiger]

the PWG account number after transfer should match the number that was on the transfer page.

this is different from character

after the transfer the character uid on bottom right corner of the game should be the same as your character uid before transfer.

[frosty portal]

do your IDs match?

are you on the right server?

if so, make a video of your login attempt and send it to CS

[raw hemlock]

but the character's uid is 9 digits and the account id is 8

[stoic obsidian]

Umm dude you might hide some of nummer in this chat not be rude or some but is does mater as much as long as it’s mach in game and you find main account after bacht 6 or if did transfer on april 7

[uncut tiger]

@raw hemlock look at this

[short sky]

Hi there, after the maintenance today my game is stuck at this screen even after attempting to repair it. Is there a fix?

[wary shuttle]

your friend should contact CS

[wary shuttle]

they are not the same

[cobalt crown]

Hey I have a question so I created an email with the new pwg

Then after that I did the account transfer to that account

I’m still good right ?

Nothing will go wrong

[wary shuttle]

if you see this, then you are good

[raw hemlock]

Do you mean that the in-game account ID and the LI/PWG ID are not the same, or that I haven't transferred the correct account?

[wary shuttle]

in game account ID is PWG ID

PWG ID, LI ID and character UID are different from each other

[raw hemlock]

So the account I transferred doesn't match the one in the screenshot? (Taking into account that the screenshot is from the beginning of the game.)

[wary shuttle]

your old screenshots show your character UID

and you will see the same character UID after batch 6 is out

[raw hemlock]

so i will get the same account?

[wary shuttle]

if you did everything correctly, yes

same UID, same character, outfits, name, simulacrums, etc

[raw hemlock]

okey ty so much

[wary shuttle]

[lone lodge]

Gonna talk to him

[wary shuttle]

[lone lodge]

he contacted tof support before. auto response from bot

[wary shuttle]

via email or in game?

[lone lodge]

e-mail

[vapid silo]

you mean the perfect world Id where i was supposed to transfer my data? yes i checked it multiple times they are the same i played the game on futuria server before but i transferred to alinthues like 1.5 years ago i tried logging from both servers and both started me from the new game

[vapid silo]

do i have to record me attempting all the servers too? and where do i send the video to the cs bot?

[serene fog]

Is this normal?

i transfered on 20. March

i have this

from march 20 nothing happens till now

i don't wanna lose my account

[wary shuttle]

yes

[frosty portal]

no just your regular server

send via email. I recommend posting the vid on youtube (you can make it private) so you can see when they view it

[wary shuttle]

please, check everything

[frosty portal]

also rainbow road is a new server
so even if you search for your char there, they won't show up even if transferred btw

but it looks like you're in EU anyways

[cobalt crown]

Okieeeeeeeeeeeee

[wary shuttle]

[serene fog]

I know my old server name, but can't choose any server and did everything above idk

[wary shuttle]

web event

[vapid silo]

how do i check the uid?

[wary shuttle]

[frosty portal]

what do you mean "can't choose any server"?
you can scroll down the server list (I know it doesn't show you can)

[vapid silo]

how do i check if my tof account is the one thats linked and its not some random account that i wasn't even logged in game is the one linked i tried everything but i can't open my account

[short sky]

i submitted a thing to the CS team about my issue with loading the game, how long do they normally take to respond?

[frosty portal]

1-2 days usually

[frosty portal]

I already told you 😅

there is no way to see that on the website

[short sky]

welp... there goes the daily login DC i guess.. lol ty

[hard garnet]

Is carrot sfx bug? I cant see the colorful sparks even at extreme settings. Same with the new skin

[mental silo]

ye

[surreal mango]

any idea if and when rainbow road might integrate?

[lone lodge]

@wary shuttle how does CS work?

CS i mean Customer support

[gloomy badger]

Does anyone know how to get the tofu account back? Cause anytime I try to log in its the wrong account

[serene fog]

When i click on rainbow road, no server list ist popping it directly logs me in x_X

[mental silo]

did u do #transfer-support ?

[real junco]

Could be because Rainbow Road is a new server, disconnected from the others so there's no option to change

[serene fog]

Yea and that ist the Problem i transfered 20th march and still can't Log in to my Charakter or choose my Server etc.

[left wharf]

Could you please share your in-game UID and try to retrieve your game log to send it over to me through DM? I'll forward the information to the operations team for further investigation.

In the meantime, if possible, please use the PWG launcher until the issue is resolved. We’ll update you as soon as we have more information. Thank you for your cooperation!

You can find the game log at the following path:
%LocalAppData%\Hotta\Saved_GlobalSteam

[wary shuttle]

Could you please send us screenshots?

[wary shuttle]

What do you mean by "how does it work"?

[wary shuttle]

Do you mean merge with other servers?

[surreal mango]

yeah

or will it stay separate?

[wary shuttle]

We don't know anything about it yet

[surreal mango]

ah ok thats fine, was just curious. thanks!

[lone lodge]

When my friend spoke to the contact support on discord, he only can select some options, not actually report bug or fix something

[wary shuttle]

Hmmm.. I'll check the bot when I get on pc later

[wary shuttle]

Meanwhile, may I ask you to please send a screenshot of the CS message your friend received via email?

*send it when you can. Take your time

[lone lodge]

welp, there you go

[wary shuttle]

a, no-no-no, i meant email cs

[lone lodge]

oh

[lone lodge]

thanks for the info. gonna ask him to do thaat

[wary shuttle]

[mental silo]

ai model?

[fossil cipher]

Thank you! I tried a timezone converter and I linked & sent in the transfer request a bit before midnight on April 6th in UTC+8 time. I don't know anyone else in game though. I will check the transfer support channel, thanks! 🙂

[obtuse viper]

uuh, I transfered my lvl infinite acc but I still didn't get my old chrts back, am I just fked or is it normal?...

[stoic obsidian]

Wene did transfer you lvl infinite acc if did at april 7 than might be in batch 6?

[obtuse viper]

uuh... 2 days ago I think

And like I created in a server that I had my main one, will the data of the older be lost or moved to another server?

[stoic obsidian]

Hmm just wait til batch 6 or try and see if can get dev or game dev to see if in batch 6

[wary shuttle]

it should overwrite new one

[obtuse viper]

Ok, thx ^^

[obtuse viper]

I'm praying that it will 🙏😔

[mellow phoenix]

Does this mean that it’s done or is there anything more

[wary shuttle]

you can click on it

and it will show you the schedule

*which you can also see above your message

[restive dragon]

ToF is 120GB now??? hmm, Is this real? 120GB?

[fossil cipher]

Hi, I found my character, the issue was that I tried logging in with my old email and I used a newer one for the transfer. As soon as I noticed that I found my original acc just fine. Archie has been transferred safely. 😄
My character's name has a $ ending, I read about this in the FAQ. Thank you again! 🙂

[fossil cipher]

Thank you, I found it! 🥳 I also found out I used a newer email for the transfer and my character is there just fine. 😅

[severe terrace]

I'll get on this when I can. I ended up downloading the pwg launcher version and it works fine. Told me it had some old data that needed to be deleted. Gonna try re-downloading the steam version soon. It's alot easier to use with remote play

[vapid silo]

guys i still cant login 😭

[frosty portal]

yay!

[wary shuttle]

What happened?

[solar kayak]

I feel like this is another transfer issue

[vapid silo]

i play on phone and i used to login from google acc after transferring that acc i cant open my acc even tho im following the instructions currently i explained this issue here before but i found nothin helpfull

[mental silo]

did u login via Email method?

[cunning ember]

im still getting this msg, ive already restarted the game multiple times

[vapid silo]

yes

[soft coral]

Does the file size for tof ever decrease? I've only had it for a patch but it went up like 30 gb in the last one

Is that typical

[mental silo]

new map new stuff, ye definitely not gonna decrease

[mental silo]

contact cs via email and explain to them. show them proof with video. for more info #transfer-support Part 6. If you read carefully that is.

[vapid silo]

can you give me their @ and what do i record in the video? its just simply opening the new account in every server

[robust drift]

is there a way to restart the main story mode of the game?

asking for a friend as i got her back to asperia

of where the main story begins

and now she cant start the story mode

[tepid tangle]

Hey I got a question, and I'm a bit confused about this. I was told I can transfer my character between servers so long as its north america - but when I tried to click a different server

it gave me a new character thing, what do I do?

[mental silo]

thats was way old before server merged. Right now server merged. so it doesn't matter which server u choose. u will meet same people

[tepid tangle]

I see! So cross server no matter what home server my character's on. That's so weird. Is there a reason the old legacy selection still exist?

[mental silo]

yes. each server will act as character slot. u can create multiple char in 1 acc

[tepid tangle]

I see, that makes much more sense! Thank you so much for this

[wary shuttle]

When did you transfer?
PWG IDs match?
If you remember your character name, could you please share it with me

[unborn roost]

If it says that my data transfer request has been submitted it means that I've done everything I had too, right?

[mental silo]

yes

now just wait

[unborn roost]

thanks

[cunning ember]

still needing help

[river grotto]

does the support even work or is it just for show?

[chrome tapir]

Good morning. I have a issue about the transfer account.

I don't remember what account i synced to the game and when i maked in both accounts and i put it in the server i was it show like its a new character starting from scratch

[stoic obsidian]

@wary shuttle umm just question what happend if you forget what login’s methode was use before sever meger was casus I forgot my old account login method use

[frosty portal]

when did you transfer? any chance you could be in the next batch?

[chrome tapir]

Was in this batch who seems is the last right?

[frosty portal]

yeah this is the last batch

[chrome tapir]

The issue is, when i log in using the same e-mail and the same server still having Level 1 and starting from scratch

And i know i was almost level 100 even i had it in my Laptop too

[frosty portal]

yes, but when did you transfer? what date?

[chrome tapir]

Yesterday

[frosty portal]

then it hasn't transferred yet

wait til apr 25-30

[chrome tapir]

Okay so, i will not loss any progress if mainly i initiated before the batch?

[frosty portal]

correct

just wait

[chrome tapir]

Okay, thanks boss!

[wary shuttle]

well, then you won't be able to log in and transfer your account

you need to find that old account somehow

we cannot help with it, but only suggest you to check your old emails

[frosty portal]

you can make a new pwg account for every login method you have if you want

[stoic obsidian]

Alr I gusse now I have that I have gave right login method or I am screw btw I have old foto form last login on a account on tower of fantasy befor the merge sever around oktober 8 around 2022

[foggy raft]

@wary shuttle

[wary shuttle]

how can i help you?

[foggy raft]

didnt get the account back

[wary shuttle]

you can contact CS again

[foggy raft]

they didnt say anything after that email

[foggy raft]

_

?

[wary shuttle]

contact them again

in this situation, only they will help you, not me

[foggy raft]

tell me the email

[foggy raft]

what do i tell them

[wary shuttle]

ask about your issue

i think you can just reply on that message

[foggy raft]

ohh....

clara

[grave dagger]

why tf can't I use customer service function?

it pops up a white page that just loads indefinitely

also my game goes unresponsive whenever I try to enter Smart City Design Institute

I have tried reinstalling and updating but it doesn't work

[wary shuttle]

try to email them

[slate quarry]

Hello, on February 19 I sent my transfer request during that day until today I did not open at any time the game and today I opened it again but I do not have my character, my old server was Ether and was from Europe, I have tried all the servers in Europe and none had the character I have done well all the steps, I have the gmail well, I have looked at the dates of the batch and long ago should have been accepted

[wary shuttle]

check this first ^

and then...

this

[slate quarry]

Everything above is correct and in place, what is the link to the image? I have no friends currently playing the game and none of them have transferred their data so I can only contact support

[wary shuttle]

you can ask me

give me your character name, i'll search for it

[slate quarry]

Ok it's going to sound stupid but it's been so long since I've logged in that I can't remember if it was Metal_90 or Metal_95, I only have the UID 1301531086 if it's any good.

what does the check mean?

[wary shuttle]

"okay"

alright, so... i don't see your name

you know what

try to log in on the event page

https://tof.perfectworld.com/net/supportevent/en/index.html

check PWG ID

[wary shuttle]

also log into the transfer page again

i remember a friend who logged in on those two and later could see his character

idk how it worked, but yeah

but if you still don't see your character, then you need to contact CS and provide them this:

[slate quarry]

Alright so i enter in the 2 site I will try to get back in

Ok it didn't work I'm going to contact tech support to see if I can do anything, still thanks for helping me and sorry for taking up your time, have a nice day/afternoon/evening. @wary shuttle

[humble escarp]

hi, so I did the transfer request just now and all but I don't know if I did it on the right account since I have so many google accounts and I was wondering if there is any way to see the characters I had on my account or something to confirm that this is the right one

[frosty portal]

Sadly no there isn’t

You can ask CS to confirm it for you (send them the LI acct number) if you want
Otherwise just have to make separate PWG accts for all your logins

[humble escarp]

who is CS
also, the Ll acct number would be the one that appears on the accounttransfer page?

this one?

[frosty portal]

Customer Support
email [e-mail]

and yes the “current account” number on the left

[humble escarp]

tysm I will try it rn

[frosty portal]

good luck!

if you remember the name and/or level of the character (your MC) send that too

[humble escarp]

if I remember a part of the name would that be useful?

bc the exact name I cant remember

[frosty portal]

I think so!

[humble escarp]

okkk tyy

[frosty portal]

yw! they usually reply in 1-2 days and during CN daytime

[tidal smelt]

hello, after years of not playing I recently found out that there's an account transfer going on

I already did it but I just wanted to know if there's a way I could confirm that my application actually is being processed

[fiery estuary]

I got to many email / media (TW, FB,etc) Is there way to see / confirmed your Lvl user/character in game or something?

[vapid silo]

i transferred around 20 march and yes PWG IDs match the name was CHICKO RYOIKI

[frosty portal]

did you get the confirmation email? if so just wait, next batch starts april 25-30

[frosty portal]

no, read my messages above

[frosty portal]

this

[tidal smelt]

no I didn't, just got the confirmation codes for the infinite acc login

[frosty portal]

huh that’s weird
check spam/junk?
it should be to the email you linked for the PWG acct

if it’s not there, check on the site that you finalized the transfer

[tidal smelt]

ok, thanks

[frosty portal]

some have had issues with adblock preventing it from going through for example

[tidal smelt]

didn't get the email, but I checked on the site and it worked

thank you for your help

[trail basin]

I did the entire migration process but the website ID is different from the game ID and I don't have any characters, I need help

[mental silo]

login with emails method

[trail basin]

Yes, the account logs in normally but there is no character and the ID is different from the one provided on the transfer website.

[mental silo]

if pwg account id is different compare to in game account id, that means either u use wrong login method or link with wrong email

[fiery estuary]

Is there way to check which server your character is?

[mental silo]

have u do the transfer or not?
#transfer-support
anyway, if u have old screenshot with uid, u will know which server. refer #transfer-support

[fiery estuary]

..... No, need transfer 1st ?thought is 25 is deadline?

[wary shuttle]

Okie, I'll check your name once I get on pc

[wary shuttle]

April 25, yes

[mental silo]

its literally soon

u blink, and its here

💀

[fiery estuary]

I remember i using TW for login

But i dont remember the server

It reset for cut screens &selection F or M

[wary shuttle]

Did you transfer?

You need to follow the instructions in https://discord.com/channels/932906923236401182/1344023421410869359

[fiery estuary]

Did ToF have this merge or this 1st time?

[wary shuttle]

First time

But this is not merge, but transfer

• We merged LI servers a year ago so that people could play with each other
• The account transfer from LI servers to PWG servers is taking place now

[fiery estuary]

So old account when lin out still can login?

[wary shuttle]

All old accounts

You need to transfer your account, log in using email method and wait for Batch 6

Everything in #transfer-support message

[fiery estuary]

Ok thank you

[wary shuttle]

should be on Futuria server

[untold wagon]

I applied for the transfer and have logged in with email + selected the server I was in when the next batch happens should I be all good or is there anything else I need to do?

[mental silo]

[wary shuttle]

[hard tinsel]

can someone tell me why am I getting this on the website on my alt account? I didnt try to delete anything

[wary shuttle]

what website is this?

[hard tinsel]

https://tof.perfectworld.com/payment/en/index.html

[wary shuttle]

ah, this icon doesn't work for me. That's why i didn't notice new settings

[wary shuttle]

do you see the same thing in the game?

[hard tinsel]

no

its the same with my main account

just switched wtf

[wary shuttle]

If you haven't clicked on it and you can log into the game just fine, then it's just a description of the “delete account” button

[hard tinsel]

yeah figured that out just now as well

ig the website is dead

[wary shuttle]

it’s new, so it has some flaws. But we’ll work on improving it

[hard tinsel]

its a browser problem

edge is working fine
brave doesnt work

[nocturne glen]

eyy hopeful returning player after 3ish years here. trying to do the account transfer thing but your pwg account number not matching with your id on the log in menu means you made a mistake right?

[wary shuttle]

yes

they have to be the same

[nocturne glen]

so how do i go about fixing that? i thought i was using the right email

[frosty portal]

you logged in by typing the email directly, right?
ie. not google login

[nocturne glen]

yupyup

[frosty portal]

then yeah it should be the same 🤔

[nocturne glen]

nopenope

[stoic obsidian]

How does have be same id as in game as wel on pwg

[wary shuttle]

same email, right?

just to make sure

[nocturne glen]

pretty sure

now im starting to question myself but yeah pretty sure

[wary shuttle]

have you tried to log in on the event page?

[nocturne glen]

i clicked your link and its says the uid in game in the top left so i guess so?

[wary shuttle]

is it the same as on the transfer page?

[nocturne glen]

no the uid on the event web page and ingame is not the same as the one on the transfer page

[wary shuttle]

so 2 and 3 are the same, am i correct?

[nocturne glen]

yupyup

[wary shuttle]

in this case, you used a different email, meaning they're not the same here

you need to find the one you used for the transfer page

[frosty portal]

maybe try logging out of the transfer page and logging back in?

to be 100% certain it is the same email

oh nvm
it's PWG acct

check for the confirmation email then

[wary shuttle]

yup

[nocturne glen]

okey so now the account number and the id in game match up

how do i know it worked?

like still have my old stuff cuz now im not even sure i had the right account in the first place cuz evidently im silly

[mental silo]

💀

[half condor]

So I got a question...I haven't logged into my account since...last year. I only found out about the transfer about a week ago. I don't know if my account is going to be transferred. Would it have failed if my level infinite account doesn't have a profile linked to it?

[frosty portal]

there isn't a way to see that on the website
you can either:

1. email customer support ([e-mail]) and ask them to verify the LI acct number for you (the one on the left side) and/or
2. make new PWG accts for all your emails/third party logins

[frosty portal]

when you go the transfer page and try to log in with your LI acct, is it giving you an error?

send us a screenshot

[half condor]

Hold on I think it's good? I have only ever used one email to login and I tried logging in through both Gmail and email. Both showed me that my account has been linked.

[mental silo]

u safe

[half condor]

Yay

[mental silo]

probably

[half condor]

[wispy cipher]

Anyone know how to change infinite pass or perfect world account's email? My last email have been hacked and delete i cant sign in to my account

[frosty portal]

is the current account number the same for both?

if so then they are the same account
if not then they are different accounts!

[frosty portal]

probably ask CS

you may need to verify your account to do that

[wispy cipher]

Where to ask

[frosty portal]

email [e-mail]

[half condor]

Yes it is cause it just sent me straight to the completed tab.

[wispy cipher]

Tq so much i will send her an email

[frosty portal]

good luck! also if you have any proof of past purchases then send that too

that is the easiest way to verify that the account is 100% yours

[wispy cipher]

Yes i got proff if they need any

[stoic obsidian]

Umm just question I have bind my account in game now or after batch 6

[stoic obsidian]

Umm just question doe I have use a bind account

[wary shuttle]

what was your login method?

[stoic obsidian]

Hmm idk I use 3 different login method

[wary shuttle]

your main login method should be email

and if your pwg IDs match, you can log in and bind your account to 3rd party

[stoic obsidian]

Hmm I don’t now what account login is on that is ther way to look in the account cause I don’t rember what my north America account bind is I now it is lvl 100

[wary shuttle]

I'm sorry, but it's hard for me to understand you

please, follow the steps in https://discord.com/channels/932906923236401182/1344023421410869359 and wait for batch 6

[stoic obsidian]

Oh sorry about I just don’t now what account is on the 3 bind

[wary shuttle]

alright, then lets not bind anything

just log in with email and wait for batch 6

[stoic obsidian]

What 3rd party ?

[stoic obsidian]

Oh

I did not now that

Does 3rd party get delte after bacht 6 is finsh ?

[wary shuttle]

no

but you need to log in with email first

before binding to those 3rd parties

[stoic obsidian]

So than I have login in all of 3rd party account bind ?

[wary shuttle]

GS, email

[stoic obsidian]

Alr I guss lucky I only use on E-Mail in this game

[wary shuttle]

your PWG IDs match, right?

i just wanna make sure that you understood me

[stoic obsidian]

Umm hold up one sec

[wary shuttle]

[stoic obsidian]

I can send them I just had to hide a few nummer on it

The probleem is the last two nummer are odd one

[wary shuttle]

did you bind your PWG email to Apple?

you had to check your PWG IDs first before binding

this picture shows me you didn't bind it

please do your transfer the way it's shown in #transfer-support message

if you do it right, you'll have the right identical PWG ID

[stoic obsidian]

Oh i did bind with appel account

I dont tink i can get rid that or cange it ?

[wary shuttle]

okay, lets try something else

[stoic obsidian]

?

[wary shuttle]

log in on the event page https://tof.perfectworld.com/net/supportevent/en/index.html

[stoic obsidian]

Umm with what e-mail account

[wary shuttle]

correct

[stoic obsidian]

Alr i gusse

Umm what doe now

[stoic obsidian]

I now look mail agine some how

[wary shuttle]

just read

[stoic obsidian]

alr

What is reconfirm for just e-mail agine

[wary shuttle]

put your email

[stoic obsidian]

Okay now it’s says submitted doe wait now til batch 6

[wary shuttle]

GS, check your PWG ID there

top right

[stoic obsidian]

You mean this I delte after

[wary shuttle]

now log out in the game and log in using this email

[stoic obsidian]

Alr in gusse

[stoic obsidian]

Umm ist still says im on appel one just log out of that one

[wary shuttle]

yes, please

[white widget]

I have a question can we cancel the account trasfer ? i made character during the account transfer (batch 6) and i like it more than my old one. I dont want to be overwritten. Thank you in advance !

[wary shuttle]

contact Customer Support

[e-mail]

or in game

[white widget]

ok will do thank you

[stoic obsidian]

i tink i cant loging on e mail account its erro

[wary shuttle]

what error?

[stoic obsidian]

its bug for me

[wary shuttle]

as it says, try to log in later

[stoic obsidian]

great so next day i try and get e mail login befor batch 6

[wary shuttle]

you need to log in and check your PWG ID

make sure it matches

[stoic obsidian]

On this one for pwg

[stoic obsidian]

Oh I forgot log out of that one I tink that one is stil link with appel account

[frosty portal]

I used to get that, what helped was fully closing the game (and clear its cache) then reopen

[stoic obsidian]

Oh

@frosty portal doe need log out appel bind and set it to E mail bind or does that not mater on the bind

[frosty portal]

the LI account?
I don't think it matters but you should check to see if it's the same account or a different one:

log out and sign in with email -> write down/screenshot the LI acct number
then log out and sign in with apple - > write down/screenshot the LI acct number
if the numbers are the same = the accounts are already linked (it's the same account)
if the numbers are different = they are two different accounts and must be connected to two different PWG emails

[stoic obsidian]

Oh so one on left pwg does not mach with one in game

[frosty portal]

the one on the left is the LI acct
that number will never match with the PWG acct (on right)

[stoic obsidian]

So need get one that I have hiden on left than

[stoic obsidian]

So it need mach with 3 nummer of world games

[stoic obsidian]

I tink broken the bind account anyone now how fix it

[vapid silo]

i tried nothing's there i made a new acc yesterday on that server

[wary shuttle]

try joining other servers

[vague tide]

Anyone experienced this bug and know a fix?

[wary shuttle]

your character has been transferred, you just need to find the correct account and server

[wary shuttle]

usually closing the game helps

[vague tide]

It doesn't, it works once from fresh install then after closing the game and opening again this happens

Tried both steam and normal launcher same thing happens

[vapid silo]

yes this is my account i cant enter it, just now i tried to relink to a different gmail account to check if that'll help but as expected still getting the new account

[stoic obsidian]

I can’t not bind it agine cause I have use already is ther a way to fix it cause now I can not login to pwg to look if ids mach

[wary shuttle]

then there is only one option left - contact support

at least we know that your ac got transferred, so you are good

[stoic obsidian]

@wary shuttle is ther way to get this fix cause I don’t now how fix it

[wary shuttle]

i'm sorry, but i don't know
and you do not need the transfer page now

[stoic obsidian]

Oh great so can’t get in to find the right id mach in game or with website welp rip my account now
I am screwe

[wary shuttle]

GS

you do know your correct PWG ID

you just need to log into the game USING EMAIL METHOD (NOT APPLE!!!) and check the ID

that's it

[stoic obsidian]

Alr lucky I took screen schot of id so just need pwg id not appel id

[wary shuttle]

you won't see your Apple ID anyway

1. Levele Infinite account ID (Apple login)
2. Perfect World Games ID (email login)

[cerulean vector]

uh ik its not anyone known whats going on?

[wary shuttle]

Steam?

[cerulean vector]

ye

[wary shuttle]

1s

[cerulean vector]

i tried verifying files and that didnt work

[wary shuttle]

@cerulean vector

*sorry Tina for the ping

[cerulean vector]

do i post it here?

[wary shuttle]

she said in her dms

[cerulean vector]

uh slight problem'

my uid doesnt show in this menu it only shows in the actual game

thats been happening since i had to start logging in with email

[wary shuttle]

she meant PWG ID

[cerulean vector]

ah ok

idk how to get logs but i sent my id

[tacit tinsel]

Anyone got same problem with mine? I can open start screen of ToF, but i cant start, like click anywhere on thescreen it wont start, but im able to check servers and open settings, something wrong?

[arctic thunder]

i am having this issue too

[tacit tinsel]

i restarted the pc, its working again. tho idk how to recreate it

[random urchin]

Hello all, if I transferred my account recently, will I not know if it fully worked until after the transfer deadline? The only thing I'm not completely sure on is how I used to log in to the game (mostly if it was by email or by Google). However looking at the transfer schedule it looks like my account won't transfer until after the transfer deadline? The schedule is kinda hard to understand. Thanks!

[surreal mango]

is this a bug or did they remove emotes? Its been like since i redownloaded

[mental silo]

slide sideways

[surreal mango]

its only a few emotes

[mental silo]

bruh click on each section

[surreal mango]

ohhhhh

they updated it

[mental silo]

they group it for easy search

[surreal mango]

it used to be all together a long time ago

[unreal rock]

is it safe to delete tof level infinite to free up space

[mental silo]

yes

u were supposed to

[grave frigate]

2 days ago i was still can play normally but this happen yesterday so i try do the account transfer again

[grave frigate]

I also experience this too

[grave frigate]

i try redownload

still appear offline

[frosty portal]

Yes you’ll have to wait
Since it’s the last batch, I would recommend logging into the transfer webpage with both google and email, then making a new PWG acct for both
then try both in-game after the batch

[winter wind]

I have a question:
How do i transfer my account that was made with gmail.
Just signing with Gmail, sadly didn't work.

[wary shuttle]

@grave frigate

[wary shuttle]

Try to log on on the event page first

[wary shuttle]

https://discord.com/channels/932906923236401182/1220745020735492106

[grave frigate]

thanks

[vague tide]

Yours is a bit different, if you open announcements you will see that you download last tencent version instead

It's a simple thing

[grave frigate]

i re-install the game 6 times

[vague tide]

You wouldn't need to if you just downloaded with normal launcher

[wary shuttle]

Normal launcher is 120gb now and for some people it has more issues than on Steam

So if people prefer Steam, I understand why

[vague tide]

Steam is 120 too

[vague tide]

It just shows less on steam

But the folder itself is 120

[wary shuttle]

Oh ..

[stoic obsidian]

I have check game id pwg id and websit id ther all 3 mach the same and it not on appel just on e mail use login

[wary shuttle]

Yes, now you wait

[stoic obsidian]

Alr

[stoic obsidian]

Is ther more I have the doe for batch 6 is out or just wait til batch 6

[mental silo]

just wait sir

but if u cant wait, u could at least record yourself successful request transfer on website

[stoic obsidian]

I gusse I just wait

[mental silo]

[lost ember]

so, where do I report a hacker ? caught them in video as well

[real junco]

Ooooh, dang, really? In game would probably be best

[wary shuttle]

in game

report + block

[lost ember]

the player got reported also here video in case anyone wanna see it

[real junco]

I don't see the cheating part though??

[lost ember]

the 1 shot colbat shot 0:06
and at 0:17 you can see that 1 shot/hit turned into 100 hits

colbat don't do 1 shot with like 25% hp and shield left in bfd
let alone doing 100 hits in 1 sec

[twilit pagoda]

Holy lol that shot at 17 was more like a rapid cannon 😆 that's crazy. Tons of dmg numbers too

[lost ember]

the same player may be the same hacker that was in APAC region 1 year ago as well.
using speed and dmg hack.
but the one in video is in SEA and probably his main account.

[hallow silo]

do I have to wait until april 25 for complete transferof my account? to claim this rewards?

[stoic obsidian]

Just wait til batch 6 is out

[wary shuttle]

did you transfer your account?

if not, wait for batch 6, log into the game and claim the rewards using in game event page

[hallow silo]

Yup, just transferred 3 days ago

[wary shuttle]

yeah, batch 6

[hallow silo]

Okies, thanks, sadly I can't get the figurine, I don't think I can get heat to 100

[wary shuttle]

you've got 10 more days

I think that should be enough

[hallow silo]

I really hope so

[stoic obsidian]

Doe have this event or not ryl just a question

[vale dune]

I think something is missing here , an icon to click for daily mission and all is gone ? Please help me Where can I find it ??

How can I fix it ??

[stoic obsidian]

Try re login or go to him and see if reset

[vale dune]

To him and see if reset . See who?

[vale dune]

Already try a lot of that but not working should I redownload?

I think I've redownload this like 3 time

[stoic obsidian]

Hmm than it might be bugg on some thing ask dev or game dev for info