technical-help

[sharp dune]

Just the +6 that had my nemesis

[timber python]

Oh

[sharp dune]

Buuut its lost in the void atm

[timber python]

When did you transferred

In my case I did retransfer on 9th March and got today

[sharp dune]

A bit after batch 2 started

Ah feb 26. Just checked

How do you retransfer?

[frosty portal]

it’s through the website
but you can’t unlink so you’ll have to delete your existing PWG acct and make a new one

[sharp dune]

Apparently my +7 account transferred fine. Did a test when my +6 went horribly wrong. So maybe a retransfer could actually work. Ill give it a try when im home

Maybe i should wait and see what cs responds first tho to my last email sent

Interesting fact is that i transferred the +7 to a unique mail. And the 6 back to 6. Maybe thats how it went wrong 🤔

Despite the site saying it went fine. Idk

[fiery acorn]

Sparkling how much time you had to wait for them to message you back :0?

[frosty portal]

it’s 1-2 days usually

and they tend to message during day in CN time

[fiery acorn]

Ooh oki thank you (๑'ᴗ')ゞ🌺

[upper schooner]

@light pond @restive nest srry the pin, I just wanted to say thank u for the help I got my account back!

[earnest shuttle]

Why is my Apple account still not showing any characters, my email from Li Pass shows it transferred in the first batch.

[native frigate]

Yea I know, bcs it's just alts, if u appears at some list like friend list, or crew, ur acc definitely transferred

Yea if you check your acc already at friend list or crew list

Damn the damage 😔 and @vague thorn too

[frosty portal]

dont log in with apple

log in with email

[dense sorrel]

i've sent an email to pwg cs, hopefully this is just a delay in sync process whatsoever

[frosty portal]

I had same issue
send your screenshot proof to CS

[native frigate]

Yea, if u can't re link then it's delay

Wait a week and after that just mail CS again

Cuz they will take it slowly if u pasif

[dense sorrel]

thanks a lot guys

[earnest shuttle]

I logged in with my email not Apple still nothing

[frosty portal]

Do your IDs match?

webpage and in-game

[earnest shuttle]

Yes

[frosty portal]

and you are sure of right server?

[earnest shuttle]

Yes I had 2 avatars in North America, remember each one

[frosty portal]

you can do these steps if you like ^

to find if char data transferred

[earnest shuttle]

Thanks but I couldn’t find them

They still show on mentor stuff in my crew tho

[static aurora]

I still haven;t gotten an email back or any hint on what my account is

I am tweaking out rn

I have done every 15000 server

None worked

[frosty portal]

when is the last email you sent?

did you send new email or reply to your old email chain?

[static aurora]

Old email chain

[sharp dune]

@frosty portal Do you have a link to the website of PWG to delete your account? I can't seem to find it

or do you do it ingame

[wary shuttle]

in game

you can find official links here https://discord.com/channels/932906923236401182/1344023421410869359

[sharp dune]

Why is it not letting me retransfer

I deleted the account

[frosty portal]

yes have to delete in the game

only then can you retransfer

[sharp dune]

Yeah it said it was deleted 🤷

[frosty portal]

ok that is correct
if they don’t reply in a few days then follow up
include your screenshots

[sharp dune]

This is crazy, it's taking me straight back to the submit page without letting me retransfer

Do I have to register, or log in on the transfer site

When I log in it just instantly links the same stuff again

Lol this is becoming more of a mess than it already was

[frosty portal]

did you recover the acct?

if you log back to a deletd acct within 7 days you will recover it
if you don’t select the “delete permanently” option

so make sure you checked that box

[sharp dune]

ah the permanently delete option showed up after relogging in-game

that was the problem

I'm gonna try a unique e-mail address instead of the 'same' one I used on LI

My Ryu8 character transferred fine apparently which was transferred to a unique e-mail

[frosty portal]

yeah I guess that’s there for people who rage quit after losing 50/50 lol

then come crawling back a day later

[sharp dune]

oof yeah lol

Interesting, got some different IDs this time compared to last time

Could it have been that the system doesn't like the whole "+" system and duplicate mails somehow

Very curious to see how this will go

[frosty portal]

yeah that seems to complicate things sometimes

[sharp dune]

I just hope the CS team isn't going to mess with things while I'm waiting for this retransfer

Hmm batch 4. Gotta wait until March 24th

At the earliest

Not gonna touch the account until then

Thanks for all the help so far @frosty portal , and the others as well that helped out those who are suffering from this

Let's hope it goes through this time, it'll prolly be the last chance

[frosty portal]

keep fighting til end of april!

[sharp dune]

yess

[restive nest]

Congrats!! 👍

[hasty tide]

So still no acct transfer yet which is weird the ids match maybe I wait until next transfer?

[frosty portal]

were you batch 3?

yeah batch 3 is done by now

you are certain of your server?

[hasty tide]

i thought so since i got the email on the 10th saying its transferred

yep i remember the server azure plane

[frosty portal]

you transferred march 10th? then you are most likely batch 4

the deadline for getting into batch 3 was midnight on the 10th CN time (UTC+8)

check here ^

so yep wait for next one

[hasty tide]

3:18 pm est

okie ty im checking it

[timber python]

So you retransferred

Good

That should work

Hope you get your account back

[native frigate]

Some people still haven't transferred yet, I mean it's already 12h+++

[sick scroll]

anyone know what happened to the upload button? for sharing ur appearance?
it's GONNEEEEEEEEEEE!
How do u share ur appearance now?

[timber python]

Those are such huge me..

Nvm

@frosty portal bro

I binded my account to email and google both

[sharp dune]

Upon thorough data verification, we have identified that the Level Infinite ID【】provided in your account-transferring does not correspond to any existing character data in the game, which indicates that the ID【】you entered is likely incorrect or invalid.

As a result, we are unable to proceed with transferring the associated data to your designated Perfect World UID.

Thus, it is strongly recommended that you reconfirm the accuracy of your Level Infinite account for transferring. Once you have identified the correct Level Infinite account, please complete the account transfer on the official website:
[] the accuracy of the ID you provided.

Should you require assistance or clarification, do not hesitate to contact our support team. Thank you for your understanding and cooperation.
Best regards.```

@frosty portal

Welp, that's it then.

Char gone

Got this after the retransfer

[fiery acorn]

@frosty portal i got my account back thanks for your help i hope you have a lot of good things in life

[sharp dune]

Guess I'm done with the game in my case

[sharp dune]

Sadly it didn't. They sent me the above message

[mental silo]

what's ur case again

[sharp dune]

First time they found the ID to match, but no characters got transferred.

Second time they magically can't find ANY data.

Love this

[light pond]

have you searched your character with a $ at the end of the name? some people have that when they got account back

[sharp dune]

Hmm last time I searched for Ryu7 (which was my char) without $

And it wasn't found

Let me try with $

[light pond]

u should have changed salted email to something else after rerolling
have you checked that email without any “+”?

[sharp dune]

Wanderer not found on Ryu7$

[sharp dune]

Yee very true. I didn't think it'd ever be a problem considering everything considers it as a unique email normally

And wasn't expecting this to happen either 😛

[light pond]

o7 i guess. what SSRs were in it?

[sharp dune]

Nemesis, Huma, Crow, King, Tsubasa, Samir, Meryl

[light pond]

nah. all salted emails always send code back to my gmail app so they should be the same emails

[barren quiver]

does anyone here know how to fix that parental consent ?

[light pond]

#transfer-support

[barren quiver]

its nothing there

i mean i tried everything there

but still not fixed

even i opened the email i put on parental consent

the confirm button is useless

[light pond]

then can only contact CS and wait

[light pond]

those are all standard characters now. what level were you?

[sharp dune]

Ye true, I meant like you can use the "+" thing to basically make it think its not the same mail, but a unique one instead. But yeah, all the mails get sent to your main e-mail

[sharp dune]

Hmm, not sure anymore what levels my chars were. I stopped playing for quite a while. But back then they were all meta.

[vague thorn]

yeah :C

[barren quiver]

they send me this but when i click confirm nothing happened.

[daring lintel]

I dont know what to say... so i got a new mail from the cs with "please rate our service" and they were begging for 5 stars in it?

[sharp dune]

Same lmao

They asked me to rate their service in the same mail where they told me my character was basically permanently gone

Best moment

[daring lintel]

yeah instead of helping me with my acc they sent me the picture with the batches

[sharp dune]

-10 if i could tbh.

[daring lintel]

thats def gonna be a 1 star rating from me

[sharp dune]

I really want to give them a higher rating, but I don't see how I can do that at this point lol. It's gotta be a 1 for now.

I still don't understand how the e-mail transferred fine the first time (despite something going wrong with the actual character transfer), but then during the re-transfer it just has no data anymore 🤷

[vague thorn]

contact cs

[sacred stratus]

Hello, I apologize for my bad English. I am having a problem—despite linking my account with PWG, when I log in, it appears as if it’s a new account. This is a big problem for me because of the time and money I have invested in obtaining characters and completing missions. Could someone help me?

[vague thorn]

yeahh i have the same issue

when did you apply for a transfer?

[sacred stratus]

yes

[vague thorn]

when did you do that

also you shouldnt show that to anyone except supports

[sacred stratus]

about a week ago

[vague thorn]

yeah than you have the same issue as me

what i did to check if my account was tranfered or not

is i made a new account and looked up my user

and it showed my acc my lvl 50 acc with my characters

meaning its a log in issue

[ionic coral]

me help Character date transfer us was Sept.

[sacred stratus]

I try this

[vague thorn]

alright

[vague thorn]

?

[sacred stratus]

And if it is still active, when will I be able to use it again?

[ionic coral]

me steam

[vague thorn]

if you found your account in the friend list and its your lvl and the actuall account than its a log in issue

[vague thorn]

when did you do this?

[ionic coral]

2024

[sacred stratus]

okey thanks :D

[sharp dune]

yeah thats the best case scenario tbh. Means the character is transferred properly. Just that the account needs to be fixed

In my case the transfer itself keeps going wrong

[vague thorn]

what i did was contact cs

[vague thorn]

oh? how so?

[sharp dune]

First time I did the transfer, it said the LI account and PWG account were linked succesfully. (batch 2).

When batch 3 started though, my character was still not found on the server. I did a retransfer yesterday per suggestion, as that resolved it for some people. Buuuuut, unlike their version, I got a mail response saying no data was found at all now

Using the same information

So somehow it went from bad to worse with my account

[vague thorn]

thats insane, have you taken screenshots of all of that and sent it to cs?

[sharp dune]

Yeah, still awaiting a response. (They did send me a form to rate their service though... seriously lol)

[vague thorn]

damn the audacity

[sharp dune]

Probably not the best timing to ask someone to rate you 😛

[vague thorn]

yeah...

i hope you get your account back :(

[sharp dune]

I was told earlier here that the characters I had back then are kinda old now and probably powercrept, but I still put in the work back then, so I really want the account back D:

And I've done a lot of exploring already

(well felt that way to me at least lol)

[vague thorn]

yeah i get that

its been 3 days and the only answer i have gotten from cs in we will help you soon and that was yesterday for me

[ionic coral]

I do account transfer December 27, 2024

[vague thorn]

thats my birthday but also insane

[sacred stratus]

My account is there, it must be a login error. I want to cry from excitement.

[vague thorn]

yeah but i already reported this issue a few days ago aswell but all i got from cs in we will help you soon tmr will be 4 days....

i have been busy with this the whole week :( my nerves cant do this no more

[vague thorn]

did it work or not?

[ionic coral]

yes

[vague thorn]

thats nice

[ionic coral]

Just stuck. transfer

[vague thorn]

what do you mean?

@frosty portal When you had this issue how long did it take for the cs to respond to your email?

[sacred stratus]

@vague thorn I recovered my account

[vague thorn]

how?

[vague thorn]

how did you do that?

[sacred stratus]

My account was linked to my Gmail, so instead of starting from Gmail, I used the email I have linked to my Gmail.

[vague thorn]

you mean you loged in from your google? and than you logged in from your email? (i have done that alr didnt work for me T-T)

[timber python]

When did you retransferred?

Ig you are in batch 4

[timber python]

Nice bro at Least some progress

[sacred stratus]

no, sorry for my bad english. I use my email

the email that I linked to my Gmail account

[sharp dune]

yesterday.

But I was already given the response that the transfer would not be able to proceed.

Since no data was found matching the email

[vague thorn]

yeah still doesent work for me its a log in issue

[sharp dune]

Which is weird, cause its the same email as last time when it did work correctly.

[vague thorn]

yeah that means it is transfered but i just have a log in issue

i contacted the cs

[timber python]

Wat how

[sharp dune]

Unsure 🤷

[timber python]

You got such response on mail?

[sharp dune]

You know how you normally get the mail that your transfer request has been submitted correctly, well this time I didn't get that

[timber python]

Search in spam

It must be there

[sharp dune]

I mean I got this one instead:

[timber python]

First time seeing this mail

I got a similar mail from CS when I sent them my transfer page id screenshots

[timber python]

It must be a different account you logged in with

[sharp dune]

Nope, 100% sure its the right one

[timber python]

You sure you didn't have twitter facebook or other logins

[sharp dune]

I think the delete account thing I did may have triggered something somehow, which is probably why it doesn't recognize any data now

(delete pWG account to restart the transfer)

[timber python]

Delete account means your pwg account get deleted

Not Li one

[sharp dune]

yeah which is why I don't get why it suddenly detects nothing at all

[timber python]

Level infinite account should be there but not transferred

[sharp dune]

When its the exact same information

[timber python]

When you first time did transfer you got such mail?

[sharp dune]

Nah, back then I used to reroll with the "+" email method. And I ended up with [e-mail] as my main account, which I wrote down in a notepad file, as well as server info, UID, etc.

When I did my first transfer (february 26th), I entered [e-mail] as e-mail login, and it gave me the "OK, your request has been submitted succesfully". Since I was batch 2 I had to wait a while still of course. But when batch 3 started, and batch 2 had completed by then - My character Ryu7 (and I tried Ryu7$ as well), was still not found in the server. And the account itself made me create new characters.

So per suggestion I deleted my PWG account yesterday, and attempted to transfer the account again (since that seemed to have worked for some people), but this morning I got that e-mail I showed you in the screenshot instead.

[mental silo]

u can log in level infinite?

[sharp dune]

Looks like it yeah

[mental silo]

hmm

when u delete?

[vague thorn]

have you told that to the cs aswell?

[mental silo]

oh yesterday

delete take 7days to take effect

[sharp dune]

Not if you relogin

you can permanently delete it right away then (it asks you)

Rather than waiting 7 days

Otherwise you can't retransfer either

[vague thorn]

im gona guess cs is not gona work anymore bc its alr 19:00 in china

the place where there places

placed

[mental silo]

ye

[sharp dune]

yeee

and its weekend too, so they dont work on sat/sun I'm betting

Even during this horror transfer event

[vague thorn]

yeah

the thing is i wrote to cs yesterday the day before and wednesday and all i got was an ai generated answer bot T-T

yesterday

[sharp dune]

you know what's funny - the first time I mailed them regarding my account?

They were like " hey your account is linked to email+6@gmail, make sure you use that and login via e-mail, not via google/steam/etc)"

And now they're telling me no data is found at all

Like, how.

[vague thorn]

yeah thats effed up

[long olive]

I’ve had mine stuck in requested since feb

[vague thorn]

jezus

do they answer people the cs or not?

[long olive]

Nope

I got ignored

[vague thorn]

T-T

damn

[long olive]

Best thing to do is if it isn’t in by final batch call your bank and get a refund

[vague thorn]

im gona write every day than atp

[sharp dune]

They asked me to rate their service in the same mail where they said no data was found anywhere on email+6@gmail anymore

[vague thorn]

yeah i heard thats forked up

[long olive]

You can get a refund

[vague thorn]

yeah i havent spent money there

[sharp dune]

Tempted to reply - "Do you really want an honest answer there?"

[vague thorn]

XD

im gona write again

because if they keep ignoring than thats bs

[sharp dune]

Pray for our accounts

[vague thorn]

i am alr

[timber python]

Yo you didn't said that before

[vague thorn]

i just sent another cs mail hope they see it and made it clear i didnt log in with my google account but with my email so i dont get the (you need to log in with your email answer) if they do that just proves they dont read it

[sharp dune]

About the e-mail they sent me? Well all it does is confirm that there was data once, and now it's apparently gone

[vague thorn]

thats really forked up, have you told this to the cs?

[sharp dune]

yea sent a reply again this morning

but probably wont get a response until monday

or later

[vague thorn]

yeah i sent an entire new mail

[sharp dune]

so tiring

[vague thorn]

im gona keep doing that 1 time per week till they answer me

[vague thorn]

yup

[sharp dune]

What would you do if you don't get your account back at this point

Are you gonna start over?

[vague thorn]

i mean i was lvl 50 so i wasnt the highest and i havent spent any money but all event items and my evangelion characters would be sad to be gone

but im not giving up

[sharp dune]

True. I also had some discord reward pack now that I look back on my stuff

[vague thorn]

we will get our acc back

[devout stirrup]

Has there been a fix for not being able to get past loading screen yet

im still stuck and i reinstalled the whole game

How do you contact them

[vague thorn]

also just got this message

i alr did sign with email...

[devout stirrup]

But the discord doesnt work?

It just takes me to this

[vague thorn]

use the mail

[devout stirrup]

I have

How long did you wait for a response

[vague thorn]

3 days

[devout stirrup]

FR?!

[vague thorn]

yeah... its bad

[devout stirrup]

Appauling

Is there not a direct link to sign in or something?

[vague thorn]

and the answer i got is what i alr knew

nope

and than to answer my emails it takes around 1 to 2 days per message T-T so having a conversation takes a week

T-T

[frosty portal]

I’m no bro xD

[frosty portal]

they usually reply in 1-2 days

[vague thorn]

yeah for me it was 3 and some emails they even ignored

[vague thorn]

how long did it take for you to get in to your account after the sync issue?

[frosty portal]

Yaay so glad to hear!
did you do anything special or just log in an try again? or CS helped?

[frosty portal]

about a week

[vague thorn]

alright thank you

[frosty portal]

had to send 2 vids to CS showing my unsuccessful login attempts

then they fixed it

[vague thorn]

alr im gona make it than aswell alr so it savees them time to ask me that later

wait but what did you film exactly?

your ID and the cutscene? or?

[frosty portal]

yup!
I used windows screen recorder
make vid from opening the game -> login with email -> server selection -> intro cutscene

[vague thorn]

alright ill do that aswell than

[frosty portal]

I then put it on youtube (as unlisted) and linked that
they can see YT vids

[vague thorn]

alright!

[frosty portal]

yup!
YT is nice cause you can check the vid’s views
so I could keep track of when views increased (when they watched it)
it seemed to be 2 more views each time

good luck!

[devout stirrup]

Please help me too xD

Is it something i can fix or do they have to fix it

[frosty portal]

I’m sorry, I can only help on transfer issues xD
I don’t know about your problem 😦

a couple people have posted the same issue

[devout stirrup]

Oh

[frosty portal]

but afaik no one had found a fix yet

[vague thorn]

thank you! i will upload it soon!

[vague thorn]

sent it i hope they see it soon

[barren quiver]

hello @frosty portal can u help me out too on parental consent issue ?

[frosty portal]

look at #transfer-support 4B
you will need to fill out that form and email it to CS
if you are over 18, you can fill it out with your own name/signature

no way to change it on your own in-game sadly 😦 but that is typical for online games

[barren quiver]

how can i do that ?

i mean to fill it up and to have my signiture on it ?

[frosty portal]

the instructions are on the form
print, sign, scan
but digital signature is probably ok too
then send back as pdf or image

and explain that you are signing it for yourself as you are (your age)

[barren quiver]

the problem is i dont have printer here on my place

too bad

i invested so much

on that account

[frosty portal]

just use a pdf editor to use a digital signature then
you can make a signature with your mouse

like adobe if you have that

[barren quiver]

nah i dont have that

[frosty portal]

or there are free trial ones

[barren quiver]

maybe ill wait for the email i sent

[frosty portal]

or “ilovepdf” or smth
oh you already contacted them?
yeah just wait then

good luck!

[barren quiver]

thank you

[wary shuttle]

@vague thorn notes: server selection page settings always show UID 00 and lvl 1

[vague thorn]

yeah it was more to say proof that i tried

[vague thorn]

but i get the cutscene T-T

[wary shuttle]

when did you transfer again?

[gleaming quest]

Guys

I did contact pwg and they said I should contact LI 😂

[vague thorn]

8th march and it is transfered apperantly but a log in bug

[wary shuttle]

not a bug, just a transfer problem. Maybe they put you in Batch 4

Only CS can help

[vague thorn]

but my account already shows in the friends list

@frosty portal they had the same issue and they said it is a log in bug bc its alr transfered

took around a week to fix

[frosty portal]

doubt this is it tbh
but you never know

I’m just cynical 😅

[wary shuttle]

I can assume that this issue is really on LI's side, since it's their web page. But since they have already stopped working with ToF fully, this is what happens.. jez, sounds so bad

[frosty portal]

I guess depends on how you define “bug” but yeah there was a PWG ID and acct link/login mismatch
they were able to fix it after the second video and told me to log in again!

[ionic coral]

I check steam account problem transfer

[wary shuttle]

[frosty portal]

rip 😦

[gleaming quest]

Yeah sadly but I wrote to them yesterday maybe I will get an answer

[vague thorn]

yeah i think im having the same issue

[frosty portal]

I tried sending a mail to LI as well on FB players’ behalf but no response

[frosty portal]

log in with email, not steam
you can link your steam later

[gleaming quest]

Yeah that’s somehow weird because somebody else also wrote to LI and got an answer in 2 days but I am waiting for a week now

[ionic coral]

@frosty portal Thank you

does not work email

[frosty portal]

is the issue that you don’t see your server?
you can scroll down the server list

[frosty portal]

they should be able to fix it then 🤞
they just need a lot of proof to make sure you are doing everything right before they can send it to their team to fix

[ionic coral]

my server Estrela

[frosty portal]

yeah scroll down, there are more

[vague thorn]

yeah than i just have to wait for an answer again T-T

@frosty portal i just got this! is this a good sign?

[ionic coral]

@frosty portal my UID: 1300521743

[frosty portal]

Yeah, that looks good!
I actually never got that email xD

[frosty portal]

Not sure what your question is? Lol

[vague thorn]

ayy!!! im getting more hope! i hope it goes well :')

[ionic coral]

This is my old account.

do screenshot

[frosty portal]

according to the spreadsheet in #transfer-support , 13005 is Astora server

try that one

[ionic coral]

no server Astora

[wary shuttle]

find Estrela and log in

[frosty portal]

yeah try Estrela too

[ionic coral]

Same problem. Astora Estrela

[frosty portal]

does your in-game PWG ID match the one on the transfer website?

first make sure you logged in correctly

[ionic coral]

yes

[wary shuttle]

when did you transfer?

[frosty portal]

^ if you dont remember, check the date you got your transfer request confirmation email

[ionic coral]

matches

[wary shuttle]

@ionic coral

[ionic coral]

31.12.2024 21:48

email

[wary shuttle]

you need to contact CS, provide them your account information (UID, email, transfer date, matching PWG IDs, etc) and ask what happened to your character (and can they even see it)

[frosty portal]

yup, include screenshots of matching IDs

[ionic coral]

ok good

[frosty portal]

you can also make a new acct if you like (different email/google/fb), make new char, then search for old char name in friends add
to see if it’s a data transfer issue or an acct link/login issue
if char not there = not transferred (LI issue or may need retransfer next batch), if char there = transferred but not mapped correctly

but either way will need CS help

[ionic coral]

check character senpachz Estrela

[frosty portal]

we don’t speak russian here 😦

@ionic coral translate it?

[ionic coral]

This name is taken

[frosty portal]

oh
try a different name then

[ionic coral]

ok

[frosty portal]

but it seems to be a good sign
might mean your old char is there!

[ionic coral]

UID: 1300521743

I found it

[frosty portal]

oh good!
your char data has been transferred and is safe then

so we know you used the correct LI acct

now just wait for CS to re-match it to your PWG ID

[ionic coral]

ok

Thank you help

[frosty portal]

@vague thorn yet another person with our issue lol

I wonder why this is happening to so many people

[vague thorn]

oh no :(

[vague thorn]

same this is starting to get out of hand because this issue isnt an easy one to handle

[mental silo]

blame tencent

[austere saffron]

Still facing this problem 😞😞

Why my Data still not transferred?😞

This is very disappoint 😞

[vague thorn]

T-T

[vague thorn]

check if your acc exists by making a new acc skipp everything and find yourself in the friend list if there is ur acc and your current lvl it is transfered but you have the same issue as me if not than indeed not transfered yet

[austere saffron]

After this I Tarn off my game .

[frosty portal]

Yes make new acct with diff login (diff email/google/fb) to check in friends add

your IDs match I presume?

[austere saffron]

Yes my transfer page id and ingame pwg id is matched

[frosty portal]

okay then yeah try searching for your old char

[austere saffron]

I was in nova .but when I tried to start the game now it's starting over

[frosty portal]

yes it’s ok
on your new acct (with different ID), start a new game and make a new character

then go to “social networking” and search for old char name

tell us if your old char shows up as possible friend to add

[austere saffron]

Ok

[frosty portal]

this will tell us if it’s a transfer issue (like wrong LI acct) or link/login issue (like Nameless, neko, and I have had)

[vague thorn]

goodluck

[austere saffron]

My id is still ther

[vague thorn]

yup its the same issue i have aswell

this is a lot of people than now alr

[austere saffron]

It's so frustrating

[vague thorn]

yeah

so what you can do

[austere saffron]

I transferred my data when it's started

[frosty portal]

yup your char is there

so it has been transferred but not matched to your login

[vague thorn]

is take a screenshot of this and your pfrofile and explain that you can log in but it wont show your actual account details and you get the starting custcene at the begining. Than tell them that it is indeed your email not google. and send pictures and video of your failed log in attempt inclouding the cutscene part.

[austere saffron]

As my Data not transferred. I transferred my data again but still this happening

[timber python]

Eh

[frosty portal]

it is transferred
it is not mapped properly

send CS screenshots of matching transfer webpage ID and in-game ID

as Nameless said, then they will ask for video of your login attempt, so you can go ahead and make that too

record yourself opening game -> login with email -> server selection -> frigg intro cutscene

then they send vid to their team and the team will re-map it

[timber python]

Oi don't send here

Delete bro

[frosty portal]

yeah we’re not CS xD
email it to them

[e-mail]

[ionic coral]

me Tower of Fantasy buy 60 Tanium

steam Payment number:

[frosty portal]

we don’t need your payment proof xD
send it to CS

[ionic coral]

ok

[frosty portal]

some people have indeed theorized that sending CS your proof of past purchases makes them help you faster lol

[vague thorn]

i havent bought anything in tof :")

[frosty portal]

idk if true haha

[ionic coral]

yes send CS

[timber python]

Hmm I never received this

[austere saffron]

Same

[ionic coral]

I bought tof

[austere saffron]

U guys have the same problem?

[vague thorn]

i sent them a video of the failed log in and screenshots of my ingame acc the one i cant access throu a new acc and also the transfer request one

[timber python]

@sharp dune you sent mail to CS?

[vague thorn]

yup! been working on it for around 3 days now

[austere saffron]

And no response from CS?😞

[frosty portal]

I did!
I got my acct back after a week

[timber python]

Sent the old account ss as well

[vague thorn]

i did but after 3 days

[frosty portal]

CS responds in 1-3 days typically

eventually they will tell you they had their team fix it and tell you to log in again

[vague thorn]

yes well my main acc throu the new acc in the friend list

like this

[timber python]

I waited from 24feb to 12 march for my account

[austere saffron]

I didn't earlyer but I don't get any helpful response

[timber python]

CS didn't helped me in my case

[vague thorn]

like this

[austere saffron]

Exactly

[frosty portal]

I think you had a different issue than us @timber python

[timber python]

Yeah

I shouldn't have made so many accounts

[vague thorn]

i have 1 thats why im so eager to get it back

[timber python]

Only sent mail in the trailing mail

[earnest shuttle]

I’m having same issues missing characters, I’ve tried many of the things suggested

[timber python]

Don't mail a fresh one

[austere saffron]

So technically my account is transferred but I'm not able to log in to my id right??

[timber python]

And that's why you are sure of your LI account

[vague thorn]

it is transfered but it didnt sync

[vague thorn]

yes

[frosty portal]

is your old char in friends add?

[earnest shuttle]

No only shows in mentor

[frosty portal]

hmm
I’m not sure about mentor system since I never used it tbh

[timber python]

Yes

Also after my account got transferred

Some symbols appeared in my name

[vague thorn]

thats ood

[wary shuttle]

almost]

[vague thorn]

XD

[timber python]

[vague thorn]

and you have 2 of them

[timber python]

Shit

[wary shuttle]

at least not Tanium

[timber python]

I never logged in after server merge

[vague thorn]

is that a expensive thing?

[wary shuttle]

300 is not much

[timber python]

Last I played was in 2022 so that's why so many symbols

[vague thorn]

oh damn

[timber python]

[wary shuttle]

yup

[frosty portal]

they should have given these folks a free name change ticket

[timber python]

But I created account before them

[ionic coral]

How long did you wait?

[timber python]

I should be getting priority

Ah well

[wary shuttle]

for CS? Depends

[vague thorn]

i had an account on launch but i lost it so i made a whole new one and now its my main :3

[ionic coral]

yes CS

[frosty portal]

I would advise:

1. check date of your transfer
2. check LI acct by logging out and logging back in to transfer page (is there any chance you may have linked the wrong one)?

[wary shuttle]

they did give us one ticket after the server merge tho

[timber python]

You lost it

[frosty portal]

1-3 days usually

[timber python]

How

[ionic coral]

Thank you info Will wait.

[wary shuttle]

but tickets were given out for a limited time

[vague thorn]

yeah i didnt remember anything or it was delelted i left ot for a year and tried logging in and boom nothing sooo i made a new one

[wary shuttle]

ToF doesn't delete any accounts (yet)

just for notes

[vague thorn]

oh?

[frosty portal]

yup data is only copied to PWG
not removed from LI

not a proper “transfer” in that sense

[earnest shuttle]

I got an email saying it successfully transferred from infinite, but they had to separate my emails from Mac to iCloud.com

[vague thorn]

that was years ago though so the only thing i remember is that i had Meryl

[frosty portal]

hmm
I wonder if this could have something to do with it
may need to wait for another iCloud/Mac user to confirm

[vague thorn]

wait were suppostu get emails if its succesfully transferred?

[frosty portal]

no I think they mean the request confirmation

[vague thorn]

oohh ok

[frosty portal]

is that right @earnest shuttle

[wary shuttle]

yeah, the first deletion of accounts will only occur at the end of April. Before that, no accounts were deleted for no reason

[frosty portal]

we have learned a lot about how this works over the past few weeks xD lots of trial and error

[wary shuttle]

we CS when

[ionic coral]

managed to save accounts data transfer

[frosty portal]

yeah
I just know some folks will come here after april and ask if it’s too late to transfer 😬

[wary shuttle]

Если тебе проще на русском, то ты можешь выбрать ру роль у нас на сервере и перейти в ру канал.

[frosty portal]

is that channel even very active though?

[ionic coral]

ok

[vague thorn]

yeah idk where my first acc went but idk how it was even called i made it at launch soo yeah...

[wary shuttle]

i don't know, i usually don't look there

[earnest shuttle]

It was confirmation request was submitted

[wary shuttle]

but we have at least 1 ru mod

[sharp dune]

Ya I replied to them again this morning.

But it'll prolly be a while now before they respond again due to weekend

[wary shuttle]

probably just forgot the correct email

[frosty portal]

yeah that’s the right email then
I would recommend you try linking every email you have to a PWG acct

[wary shuttle]

happens

[frosty portal]

and wait for next batch transfer

[vague thorn]

yeah no idea what it was or what i was even called but it would be funny to find it again XD

[frosty portal]

also contact CS but in the meantime, can’t hurt

just try old emails on LI if you like xD

[ionic coral]

Good luck to you all.

[wary shuttle]

next batch yes yes

[vague thorn]

i have just leveled up 4 times in 2 days in this server just because of of talking in here about the acc issues

[earnest shuttle]

Thanks everyone I’m so tired of dealing with both cs

[vague thorn]

idk even know where to begin looking though

[sharp dune]

same here lmao

[frosty portal]

how many emails do you have? xD

[wary shuttle]

i actually had 2 alts, but the 2nd one was google.. and.. i dont remember what email i used for PWG

[vague thorn]

around 20 but i remember only having 2 tof acc

[wary shuttle]

so its gg

[frosty portal]

oh dayum

why so many xD

[wary shuttle]

but it was almost empty, so yeah

[frosty portal]

that’s gonna be a lot of PWG accts

[vague thorn]

at some point i thought each game has to have its email, than every company, my normal mails, and when i was younger mails sooo a lot T-T

[wary shuttle]

oh damn

[sharp dune]

I had like 9 TOF alts lol, but only played one in the end

[vague thorn]

yeahh the one im trying to get in is my 2nd one witch is also my main bc idk where or how is called my first one when i made it at launch Haha

[vague thorn]

damnnn

[ionic coral]

me Just this. gmail

[sharp dune]

Ironically one of my alts transferred fine, but that one was a bad account in terms of luck 😛

[frosty portal]

yeah you don’t have to worry about the LI part
you are good

[vague thorn]

:(

[frosty portal]

I didn’t have any alts either
no patience for rerolling in gacha xD

but I can see the appeal for some

I almost rerolled in HSR
didnt like the first 5* I got but then I got a second one soon after

[vague thorn]

i did do that in genshin i made 10 acc nd than on the 10th acc my first pull was a 5 star

and i continued with it

i play like 11 gacha games soo yeah

[frosty portal]

wow
how do you have time for anything else xD

[vague thorn]

the intro quest to get to pulling is like 40 min so i didnt reroll XD

[vague thorn]

its called being a game artist!

[frosty portal]

that’s your job? that’s really cool!

[vague thorn]

im a collage student but yeah i have time but what i mostly do is do 5 dailies per day and if i have time i play something in it like events because also i have not much to do in hsr because im max and also in genshin so im mostly focusing on wuwa, zzz and now i wanted on tof but yeahh this happened :(

[timber python]

Same case with me

[timber python]

Here I thought I was the one with lot of accounts

[frosty portal]

I bet there is some crazy person out there with 100+ accounts lol

[timber python]

It creates confusion

Just with 8 accounts I was so lost

[fair patio]

Hi, do you guys know if we get notified when the account transfer is done for the account?

Or do I just have to randomly enter and try? And if so, how do I know what server my character is

[frosty portal]

nope. which batch are you in, batch 4? they post on twitter when the batch is transferred

[frosty portal]

there are a few methods, but easiest is if you know your old UID

[fair patio]

oh lemme see, I think I applied the 2nd this month

[frosty portal]

schedule is in pins^

[fair patio]

nope D:

[frosty portal]

for transfer on 2nd march, your acct should be there

[frosty portal]

check for old screenshots maybe? otherwise there are 2 options

[fair patio]

changed all my pc recently and there are no images from old games D:

[frosty portal]

1. check all 1 by 1
2. make dummy acct on your region (new acct with different email/google/fb/etc) and make new char, then search for old char name in friends add
   you’ll see the char’s UID
   then use UID to find server (spreadsheet in #transfer-support )

@fair patio

[fair patio]

will do, thanks 😄

[frosty portal]

hmm
explain to me what is going on?
are you trying to retransfer

I would recommend a different email maybe

[candid bay]

nope, its the event

and my email IS linked to my account

[fair patio]

I entered in my account but I only had my Asia Character and my EU one was missing, that's why I am scared D:

[frosty portal]

you’re sure it’s the right email?
I’m not sure what the issue could be then 😦

[candid bay]

yep, 100%

[frosty portal]

then make new acct on EU (new login not just new char) and search for old char name

[candid bay]

idk what to do.. i really wanna claim my free five star

[fair patio]

will do and contact support c: thanks

[frosty portal]

lmk if it is or isnt there
they are each a different issue

[fair patio]

oh

[frosty portal]

we test if it is transfer problem or acct link problem @fair patio

[frosty portal]

some people have had to ask CS to send the rewards directly to their acct

[candid bay]

how do i do that

[frosty portal]

in-game option through user center or email at [e-mail]

[candid bay]

so i can js email them?

[frosty portal]

yeah!

[candid bay]

how do i talk to an acc human

[frosty portal]

yeah maybe just email then

if there is no option for it there

[candid bay]

the email doesnt wont for me man

[fair patio]

the character exists in EU and I can see the UID

how do I proceed D:?

[frosty portal]

ok, now check for server here: https://docs.google.com/spreadsheets/d/1H-3nc7eST2Qi-UcF-5ApCqQUiTefUsP1mTGsOrUqUcA/edit?gid=0#gid=0

then log out of this new acct and back into your regular acct (with the ID matching the webpage) and try the matching server

[fair patio]

ok it's supposed to be Cosmos

[fair patio]

the character ID should be the same as the webpage?

[frosty portal]

no not char ID
the PWG ID

go to acct center

that one

char ID does not show anywhere else (thats why you must make dummy acct to find it through friends add)

[wary shuttle]

@gleaming quest try to transfer again

[frosty portal]

whoah
LI fix it?

[wary shuttle]

i hope so

[frosty portal]

🤞

[gleaming quest]

Yeah I will try it now

God please help me

[wary shuttle]

if nothing, try on a different browser as well

[gleaming quest]

Yes

[frosty portal]

if this works, we will have to track down everybody else who had same issue lol

[wary shuttle]

[fair patio]

@frosty portal Found it! TYVM ❤️

[frosty portal]

Your char is there?

Yaaay!

[long olive]

still no data transfer after a month

[frosty portal]

I don’t remember your case, but try the dummy acct method I mentioned above if you haven’t already

[long olive]

so make a new account and add my account

?

[frosty portal]

yep!

once we know if it is transfer issue or linking issue
we go from there

[gleaming quest]

Nope not working @wary shuttle

[long olive]

okk thank you i shall be back

[wary shuttle]

https://tenor.com/view/xqc-xqcow-xqc-slam-xqc-rage-gif-20303577

same error?

[gleaming quest]

Tried on edge, chrome and safari and getting same error

[wary shuttle]

Noted

[gleaming quest]

Did you got a message from them?

[wary shuttle]

from PWG side

they know about your issue and trying to resolve it

but it's a bit complicated since the web page is LI

[gleaming quest]

Can I maybe see the message if it’s okay for you

[wary shuttle]

it's not email

so i cannot share, but only say

[gleaming quest]

Yeah that’s okay thank you

Because I sent them an email

[wary shuttle]

[gleaming quest]

And they said I should contact LI

[frosty portal]

hopefully there is still time for a fix

[wary shuttle]

and LI probably says contact PWG.. and .. LI.. and PWG.. and..

[long olive]

do i use the id

to add my account

[frosty portal]

either char UID or char name will work (I think)

I usually just advise char name cause a lot of people dont remember the ID

[long olive]

sadly user not found

[frosty portal]

ok, looks like transfer issue/LI issue then

you are certain you linked the right LI acct?

[long olive]

ye i got the email confirming it

[frosty portal]

they send that to the email you use for the PWG acct (afaik)

[gleaming quest]

Yeah that’s very confusing

[long olive]

the confirmation?

[frosty portal]

yeah
I used same email for both so not 100% sure
but the email for LI - are you otherwise certain of it?

some people have linked blank accts (like old reroll accts)

[long olive]

im very confused, i dont understand

i linked my old account to it

[gleaming quest]

@wary shuttle and even LI is not responding my mails from last week

[frosty portal]

for transfer webpage

[frosty portal]

yeah the email for this one

[long olive]

then yea it was all right

[frosty portal]

hmm ok
there have been a few others with that issue
unfortunately fix is not as clear-cut as mapping issue
just gotta ask CS to check it again 😦 show screenshots of the matching IDs

sorry youre dealing with that :/

[long olive]

It’s ok just hoping I haven’t lost everything

[frosty portal]

oh I meant show that to CS

not me xD

[long olive]

ohhhhh

doubt i will get a reply so ima wait till their is an announcement

[frosty portal]

you can leave the image here if you want but for privacy reasons we generally advise people not to

[long olive]

thanks for trying to help tho

[frosty portal]

yeah if not transferred yet maybe it will work in batch 4

[fair patio]

Sorry again for disturbingm but how do I accept this?
It's supposed to be on game launch but I do not have anywhere to get it

[fiery acorn]

You need to press the yellow gift

[fair patio]

ohh

haha stupid me then X;

[fiery acorn]

i asked that too because i didn't know neither lol

[summer monolith]

Same i think wt heck 😃

[frosty portal]

I ended up getting my rewards too btw 🥳
had to go through event page again

I had thought since I did it on my old PWG acct (before retransfer) that it was lost
but doing it again with my new acct worked! (once they fixed it for me)

[pseudo plume]

I'm on PlayStation and after a couple months of coming back I can't access my character. It shows I have a character but as soon as I enter it just goes to a brand new game.

[wary shuttle]

We sadly don't know about PS version much yet. Please contact PWG CS or ask for help in their ToF PS Discord server

[pseudo plume]

Will do

[hexed moat]

Have they fixed the memory leak in iPad ninth generation since the publisher transfer

[cedar raven]

hey i came back after years of break and just logged in and noticed my level is 1 🥲 how do i get my account back

[twilit pagoda]

#transfer-support message

[cedar raven]

just filled out the form, ty!!

[austere saffron]

I was in nova but my id is 11023........🙄

[frosty portal]

huh
well might as well check corresponding server to that ID as well

[austere saffron]

Sorry???

What should I do?

[frosty portal]

11023 is Takoyaki server

check that one

but still most likely you’ll have to wait for CS

[austere saffron]

I Checked that but still facing the same

I didn't mail them 😞

[lyric moon]

Epic games accounts can't be transferred anymore?

[uncut tiger]

if you bound to level infinite pass use that for transfer otherwise, need to try contacting level infinite before they data purge

[mental silo]

#transfer-support

[ionic coral]

me good new account

I found it.

[somber laurel]

Can a person on rainbow road see all other players on NA region?

[mental silo]

new server?

nope

[somber laurel]

can you transfer my charcther to old NA server

[mental silo]

u can try ask CS

but they will merge after certain time

dunno when

[ionic coral]

me help give web

[tacit tinsel]

what does it mean by email submission? im not sure if i already did it, what counts as "email submission", btw im already playing or already transferred my char if that helps

[mental silo]

yes thats

[sharp dune]

Hmm a response from CS

Time to read

Aand they told me to contact LI instead

Great lol

[timber python]

Wow

I got a similar response too

We are sorry that since this game was not operated by Perfect World before, we cannot query your previous character information. For any issues regarding account, please contact level infinite customer service for assistance.

@sharp dune

And level infinite support doesn't reply

[sharp dune]

Thus, it is strongly recommended that you reconfirm the accuracy of your Level Infinite account for transferring. Once you have identified the correct Level Infinite account, please complete the account transfer on the official website:
[]

However, if you need to identify the previous account, please contact the support team of Level Infinite () to ask for more related details.

Should you require assistance or clarification, do not hesitate to contact our support team. Thank you for your understanding and cooperation.
Best regards.


Please rate our service by clicking the button below. Thank you!"```

This is what I got lol

Sent an e-mail to LI just now.

This is not going well for us huh 😛

[timber python]

Hope they respond to you

[ionic coral]

the server is not working epic games tower of fantasy me save account epic games

epic games Failed to get channel callback from config [error code: 10040116]

[timber python]

Bro your english is not speaking

[timber python]

I heard epic games login will stop working

[ionic coral]

epic games server off

[deep smelt]

I can't wait for the next update because it's terribly bad. Like they did with transferring accounts where people lost their accounts.

[mental silo]

its not like next update will solve everything

[honest saffron]

Hi, just reconnected today it seems i lost all my progress even if i have authorize account data tranfer to perfect world can anyone help ?

[mental silo]

#transfer-support
contacs cs, show proof, explain to them

[honest saffron]

thanks

[ionic coral]

I decided to start playing again.

[candid bay]

no codes work?

[rose summit]

whats up, just wanted to ask would this message change if the data transfer was successful?

[mental silo]

nope

thats just success application

u need to check by login. make sure login with email

wait for batch tho. refer schedule

[polar karma]

I dont receive "total heat support reward" 😕

[mental silo]

contact cs. explain to them

[polar karma]

i do,but i dont have option to tell them

[frosty portal]

also what date did you transfer?

[frosty portal]

did you click on the yellow present boxes?

[civic linden]

hallo! benutz den normalen launcher. und habe dieses problem.
versuch den launcher zu aktualisieren geht nicht, er wär schon auf dem neuesten stand. bekomme jedoch diese meldung.

[frosty portal]

This chat doesn’t speak German but you can go to the German channel ^

anyways, you have the old LI launcher, download new PWG one

[civic linden]

ehm.. ok, i download new 😄

thx^^

[frosty portal]

kein problem :p
also, did you transfer?
#transfer-support

[civic linden]

yes I have switched and already agreed, for pwd

last month

[marsh moth]

how do you change the voiceover language for ToF steam version?

[celest hedge]

in game settings

then restart your game

[marsh moth]

missing controller and language tabs

trying to help someone else and they play on steam

can't walk them through because pc is different for some strange reason

[celest hedge]

im on steam too

try scrolling it

[marsh moth]

yea it took some

screaming

but my friend got it to work

[celest hedge]

[unique fossil]

I have a problem with the parental control, i tried to contact with the supp team for 1 week and no one help me u.u

[frosty portal]

did you email them or contact in-game?

email is better for this issue

fill out the form in #transfer-support (use your own name/signature if over 18) and tell them you are signing it for yourself

[unique fossil]

Yep i did, i cant contact ingame because i cant log in the game but i send like 3 emails...

[frosty portal]

did you send new emails or reply to previous email chain?

you have to reply to your previous email usually

[sly nacelle]

how do i get back my account? i dont remember the login method or email i used to log in. i linked my steam acc with the new thing but its not the account i had, it treats me like a beginner with a new character

[wary shuttle]

you bind your account to PWG

screenshot your ID's

look at the transfer schedule and wait for Batch 4

after Batch 4 maintenance, the exact date of which is still unknown, is completed, you will need to log into your account, find your server, and check if your character is there. If it is not, contact PWG CS and provide them with all the necessary information

[frosty portal]

if you don’t remember your login email/method, just link everything you have to a new separate PWG acct

you can also look through your old emails by searching for anything from ToF/Level Infinite

sometimes they would send marketing emails and stuff

[sly nacelle]

i tried that already with my steam account and my 3 most commonly used emails, but still nothing

[sly nacelle]

only one email showed up on my oldest, from 2024. but the acc still isnt there

[frosty portal]

well remember it takes time
when did you do the transfers? previous batch?

[sly nacelle]

10 mins ago

[wary shuttle]

JBNAEUIYFGEDUIFYGIFGBFU]

[frosty portal]

oh
well that’s why

[wary shuttle]

[sly nacelle]

okay then how would i know that i linked the right email if i cant see my character anymore?

thats like gambling

[frosty portal]

you will have to wait for the next batch sadly

[sly nacelle]

wait until that shit happened and then im screwed if the 4 emails i linked wasnt any of the right ones

[frosty portal]

so that’s why I recommend linking every email you have
I hope you don’t have like 20+ emails 😬

would take awhile xD

[sly nacelle]

the issue is that

it doesnt even tell me for the google acc if that acc already existed

for the normal email login it told me wether it exists or not

[wary shuttle]

find ToF news emails

[sly nacelle]

i didnt receive any

last i got was in late 2024

and none of my other gmails received anything ever

[wary shuttle]

then that's the correct email, no?

[sly nacelle]

at 13.10.2024 specifially

i dont know

what if i logged in at some point, changed the email and that was the last email that got send to that account

[frosty portal]

yeah I know
that’s why you make an acct with everything just in case

then try all once next batch ends

[sly nacelle]

i cleaned up the email folders from my new emails so if tof was there it would be deleted

[wary shuttle]

oh..

[frosty portal]

it’ll take awhile sure but it’s the most reliable way

[sly nacelle]

do i make 3 new whatever accounts with 3 different emails?

[frosty portal]

there is no limit on the amount of PWG accts you can make so

yes

[sly nacelle]

alright

i hope i logged in via steam before

[frosty portal]

the only restriction is that 1 LI acct can only be tied to 1 PWG acct and vice versa

for PWG acct, you can use same or different email as you used for the corresponding LI acct, doesnt matter

[sly nacelle]

is if i type in my gmail to the normal email window, is that the same method as if i click on "log in via google"?

cuz it gets me to the same account number

[frosty portal]

that probably means you linked the accounts

so yeah

[sly nacelle]

no i meant

you can type in the email and log in via google, two different login methods

[frosty portal]

like if google login and email login are same current acct number, then you linked them

[sly nacelle]

is that bad

does anything get overwritten

[frosty portal]

no not at all
I did the same thing

[sly nacelle]

but i dont remeber that i clicked "LinK" to anyhting

[frosty portal]

maybe you just forgot :p

[sly nacelle]

for the other normal emails it says "account doesnt exist" when i dont use google to log in

[timber python]

@sharp dune any progress

[frosty portal]

yeah ok, so there’s no LI acct associated with it
just skip it then and try your next one

[sly nacelle]

what if i logged in via steam?

[frosty portal]

Yeah try that too
I think there is an option on the LI site for steam login

[sly nacelle]

yea i did

but i had to click on "accept" on the steam pop up thing

so idk

[frosty portal]

I haven’t used steam so I’m not sure

but “accept” sounds about right

the current account number will now show if you linked that steam acct to an email or not

[polar karma]

yes

[frosty portal]

still not working?
then yeah ask CS to send it to you

[sly nacelle]

i screenshotted them and wrote the emails i used for the account creation, thats how you supposed to log in right? with the new website log in?

[frosty portal]

yes
you will log into the game using email method (not steam/google - you can bind those later once you’ve logged in via email already)

[sly nacelle]

and the email is what i typed in to create the new account right?

[frosty portal]

your acct will become available between March 24th-Apr 7th

[frosty portal]

for PWG yes

[sly nacelle]

thats so long

[frosty portal]

yeah 😦

[sly nacelle]

i hope any of them were right

[frosty portal]

they like to make people wait

they will announce on twitter the exact day/time of the transfer

so keep an eye out for that #tof-tweets

[sly nacelle]

okay thank you

[fallen pilot]

hello
i have back to game now since many month, and logain with my gmail account as everytime

but my data are not there

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[fallen pilot]

thank you

[fallen pilot]

@wary shuttle may i ask

iam not sure from what i got

can i send it on dm?

[wary shuttle]

You can send it here

[fallen pilot]

how can i check?

[desert helm]

do you have screenshots or anything saved of your UID from when you played under LI?

[fallen pilot]

let me see old mail , maybe i can found something

[desert helm]

good luck!

otherwise you can try logging into the game after the transfer is complete and checking what character transferred

[wary shuttle]

[fallen pilot]

can i back to link other account if i press here?

i cant find my id

[desert helm]

you can try on the transfer authorization page, but if the "unlink" option is gone then you may need to contact CS

[wary jolt]

hello i can't log in my acc its say ''Unfortunately we were not able to verify your parent or legal guardian’s consent and we will not be able to provide the services to you.'' help

how i verify it ?

@desert helm can you help me please

@wary shuttle

[wary shuttle]

@wary jolt

[wary jolt]

what i need to do i don't understand

[wary shuttle]

then this:

[wary jolt]

What should I do with this pdf?

[wary shuttle]

PWG CS email: [e-mail]

if you didn't get an email, then just contact CS and provide the following details:

Your account's UID:
The correct email address linked to your account:```

[wary jolt]

okey thank you

[wary shuttle]

this is a bug. You just need to tell them that you got it as well and they fix it

[wary jolt]

<3 thank you

[frosty portal]

I advise making a new PWG acct for any email/3rd party acct you may possibly have

if you are that unsure

then try them all after transfer
you can make unlimited PWG accts (just log out of site and log back in with other LI acct)

[frosty portal]

you can fill out the form with your own info if you want (own name/signature if over 18)

but I don’t think it’s necessary xD

I generally just advise it since if they do end up telling you to fill out the form for whatever reason, it is just one less step

[sharp dune]

Nothing new yet. Still waiting for LI to respond

Didnt even get an automated reply or something like that

[frosty portal]

sorry to hear 😦

[somber laurel]

can you change key blind in tower control ?

[mental wolf]

good afternoon all, i'm having crashes after i launch the game and tries to load the login page

i'm still trying to fix it but i don't get anything useful on internet, i downloaded the game from Steam

[twilit pagoda]

Have you tried using dx11?

[mental wolf]

lol now that you mention it, i don't have it installed