technical-help

[twilit pagoda]

Yeah its about to be 3 days without a reply they may have just given up tbh.

There is still time but doubt they will fix it before then

[gleaming quest]

I am getting angry because everything is working but not Facebook I just wish they will fix the Facebook problem 😫

[twilit pagoda]

We will have to wait and see but don't keep your hopes up.

[gleaming quest]

I lost my hope 😂

[light pond]

can you check this in facebook website / app?

dont click anything

if you accidentally remove it, o7

[gleaming quest]

It’s active for me

[light pond]

then your data is still there.
the only problem is: can’t log in in the transfer page

[high pilot]

okay so, I used to log in with using only google. no account. So, do I transfer by login with the google button or input the mail in LIF box and get the code

[weary patrol]

My ToF always crashing my pc

It shutdowns my pc

Its frustrating to fix

it wasnt issue before after pwg transfer

I put lowest settings on ToF and my PC shutdown itself @cinder gazelle

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[light pond]

was the google your Li email or 3rd party binding?

if it was Li email, put it in LiF box to get the code.
if it was 3rd party binding, click google button

[frosty portal]

are you retransferring?

anyway, if your google and email are linked you will get the same “current acct” number

[high pilot]

Yea

[frosty portal]

why retransfer?

[high pilot]

Hmm ima wait until the end of the batch then . They are both linked

[frosty portal]

what I think you need to do is check if it is a transfer issue or an acct link/login issue

make a new acct and go look for your old char in friends add

if char is there it has already transferred and a retransfer may not fix it (possible fix but not guarantee). if not there then needs retransfer

did you already delete PWG acct? you can “rescue” it by logging back in within 7 days

[frosty portal]

I’ll add my voice to this too but yeah at this point you might just need to start over 😦

[devout stirrup]

Please help, im stuck on this screen and when i click it says 'authorisation successfull' but doesnt load me in

It wont let me log into my account either

[frosty portal]

@weary pike @misty jungle did you guys ever find a fix for your issue?

[frosty portal]

idk but I tried pinging a couple people who had same problem, maybe they have figured it out

[devout stirrup]

I already transferred my account so cant be that

But wont even let me go to account centre

Who is in the server that can help

[frosty portal]

yeah even if you didn’t transfer it would still let you start a new game

so it’s a different issue

[misty jungle]

I checked yesterday and the issue is still happening for me

[devout stirrup]

Im doing a repair and seeing if that fixes it

[misty jungle]

Unfortunately I did that and it didn't work for me :/

And trying to click on anything within the client just doesn't redirect you to anything

[devout stirrup]

Yeah

Welp time to play something that actually functions

[stray python]

did they transfer batch 3's accounts ?

[copper charm]

stuck w/ dis prompt and non popping up...i want to transfer to pwg acc

[frosty portal]

ye probably adblock

[frosty portal]

oh that’s soon

good news!!

[stray python]

thx

[copper charm]

done ty

[wary shuttle]

Dear Authorizers,

Tower of Fantasy will undergo server maintenance and updates on <t:1741845600:f> - <t:1741852800:t> (in your local time). During this period, the third batch of account transfer will be completed for those who authorized the transfer between March 3 at 00:00 and March 10 at 00:00 (UTC+8).
Once the update is complete, authorizers in the third transfer batch will be able to log in as usual and claim their transfer compensation via in-game mail (Red Nucleus ×10, Special Voucher ×5).

[devout stirrup]

I should have been in the 1st batch of transfers and its not march 13th for me so it shouldnt be down yet

[wary shuttle]

only CS can help

[timber python]

Oh

I hope some progress happens in my case

[wary shuttle]

[timber python]

[timber python]

I was thinking what's the point of playing tof now

My friends left

What will I even do

What's the point of life

[wary shuttle]

Carrot

[weary pike]

Apparently it's more than just Windows Defender deleting some files from my Tower of Fantasy...

[timber python]

Ayein

[weary pike]

That's what's happening to me!

[frosty portal]

at least you guys aren’t alone in the issue
makes me think there will be a fix!

[sterile reef]

Anyone got a problem with this issue?

I just login into the game this afternoon then this happened.

[frosty portal]

#transfer-support discusses this issue

[wanton aurora]

same here, i was logging in just fine on PC before but had an issue on iOS, today is the first time i've encountered this issue on PC

[wanton aurora]

now how do i solve this if i didnt get any email and support's been ignoring me for over a week

[frosty portal]

the parental consent issue?

[wanton aurora]

i'm getting spam fitlered or sth idk

yeah

i think me trying to login on iOS broke the login for pc

[frosty portal]

not sure other than doing the steps on the transfer support page, sorry :/

maybe somebody else knows

[stray python]

is the maintenance over ?

[wary shuttle]

no

check pins

[sharp dune]

So how's it going with everyone's transfers (people who were still stuck in limbo with batch 2)

[stray python]

am i trippin ? rn it's 7:30pm (march 13th) over here

[sharp dune]

"Once the update is complete, authorizers in the third transfer batch will be able to log in as usual "

mfw I'm in the second batch and I still don't have my chars.

[wary shuttle]

woops

let me edit the date

[sharp dune]

+1 to your statement. I made the mistake of actually making new chars during the start of batch 2.

People said they'd get overwritten though, but so far my 'new' charas are still there and the old one is poof.

Still praying it'll go through eventually, but idk.

[wary shuttle]

should be good now

[mental silo]

so u want to risk it

[stray python]

nope

[wary shuttle]

Tower of Fantasy will undergo server maintenance and updates on March 13 from 14:00 to 16:00 (UTC+8).

are you sure it's Match 13 for you rn?

[stray python]

yep quite sure

[mental silo]

so u are in future

thats 12 buddy

[stray python]

yeah my bad

my desktop is showing 13th

[wary shuttle]

[stray python]

my bad

[mental silo]

bad machine

or maybe the machine did travel to future

[stray python]

gotta fix them time zones lol

[mental silo]

or maybe to the past

coz it from the future

i dunno bout u but, i check date everyday

so i know for sure im not in future or in the past

[frosty portal]

I got my acct back!

[mental silo]

imagine u somehow going back to past

so yea, gotta refresh memory everyday

[sharp dune]

Oh wow nice! Congrats

Did you do anything special the last few days?

[frosty portal]

just went through the motions with CS
they asked me to send vids of my failed log-in attempts

after sending 2nd vid, they told me they fixed it and to log in again
and it was there!

[sharp dune]

Hmm I might have to get in touch with CS then most likely

Failed log in attempts basically means showing that you got the wrong chars?

[frosty portal]

yeah
what is the last message you got from them?
it goes from autoresponses -> ask for screenshots -> ask for vids

[sharp dune]

(in my case I already have the new char created )

[frosty portal]

yeah
open game, log in with email, select server, show intro cutscene

[frosty portal]

shouldn’t matter actually
they can overwrite it

[sharp dune]

I have various screenshots of my old character at least, along with the old UID

even a video from right here on Discord lol

[frosty portal]

oh, I meant screenshots of the transfer page and in-game ID matching

but yeah if they ask you to confirm your acct, that would help

[frosty portal]

answer this ^

they will only have their team fix it if you show enough proof that you are doing login correctly

may take multiple times until they are satisfied

last thing they say is to bind your acct to other platforms (when you get it back) ig they wanna make sure you prevent future email login issues

[sharp dune]

ye makes sense, I'd do that once everything is set up correctly

[frosty portal]

I binded it to my personal FB and now it greets me with my first and last name when I log in lol
feels a little weird

[sharp dune]

Huh this is new lol

[frosty portal]

yeah I got that too
you can set password in acct center

[sharp dune]

ye just set one up

yup, still got the brand new char, time to contact CS

[frosty portal]

there will still be an “email verification code” option when logging in case you forget the pw :p

[frosty portal]

your IDs match right?

[sharp dune]

yeah

[frosty portal]

in email to CS send screenshots of:

1. transfer webpage
2. in-game matching ID
3. confirmation email w date

[sharp dune]

Humm... I remember reading something on Discord that you should be able to find your character at least

[frosty portal]

if you don’t include the last one they will assume you are in a batch that hasn’t transferred yet and tell you to wait

[frosty portal]

oh yeah
you looked in friends add?

[sharp dune]

yeah

[frosty portal]

in that case your old acct didn’t transfer yet

are you 100% sure you used the right LI login on webpage?

is there any chance you linked an old reroll acct or smth

[sharp dune]

Definitely the correct account

[frosty portal]

huh
sounds like @timber python ‘s case

well maybe it will go through in batch 3

[hasty tide]

how long does it take to get a confirmation email?

[frosty portal]

should be immediate (or within few mins)

check spam/junk folder and set email permission to allow emails from them, if you dont see it

[sharp dune]

What happened iwth sukuna?

[frosty portal]

same as you

char not showing up in-game

but linked correct LI acct

we speculate it may be an issue on LI side
but sadly their CS is completely unresponsive 😦

[sharp dune]

ugh

[timber python]

[frosty portal]

still, you can try reaching out to them
PWG can’t help much in this case sadly
they can look up the LI ID to see if there is a char attached to it
but they can’t transfer the data automatically (they will probably say there is no char, ie. LI did not retrieve the data)

[sharp dune]

there's no way anyone should have to go through this much trouble normally

[hasty tide]

found confimration im literally reinstalling game to try logging in again. same issue too

[sharp dune]

Super weird that my account is still stuck in limbo though (the whole char not being found thing)

[frosty portal]

when did you transfer

any chance you are batch 3?

[hasty tide]

march 10th

[frosty portal]

then yes
your acct isnt there yet

[frosty portal]

look at this^

it is updated to see the maintenance in your timezone now

check after that!

[hasty tide]

ah much thank you

[frosty portal]

let us know how it goes 🤞

[sharp dune]

Starting to think my char might be permanently lost tbh lol. (Especially seeing Ryu7 , my char, is not showing up as available friend)

Time to write support and see and what they'll respond with.

[frosty portal]

may need to delete and try a retransfer

[sharp dune]

[e-mail] this is the cs mail right

[frosty portal]

yup

[sharp dune]

Alright sent the first mail

Now we wait

Already sent in some screeenshots of the transfer being succesful, and the page showing the ids being linked

As well as a screenshot of my old char + uid

[versed vessel]

gfn is down again

[winged zephyr]

Hello! :3 just checking in to see if anyone is having any luck.

[sharp dune]

If you mean with the transfer - just contacted CS a while back. No response at all yet so far though. (Not even an automated response of any kind).

[winged zephyr]

This was the response I got from them on Twitter. 😂

[sharp dune]

ye thats where I sent my mail to lol

[winged zephyr]

Even though they say to contact them via email or Twitter lol.

[winged zephyr]

Yea same. I got a single response and an AI response via email so far.

I just emailed them again. At this point we just have to be annoying until they help us lol.

[sharp dune]

How long did it take to get the response from the email?

[winged zephyr]

I got one the next day but haven't heard anything since and it's been 3 days now.

[sharp dune]

Mm alright, it'll probably be a while then for me as well

And we only have until like April to get it resolved, rip.

[winged zephyr]

This was the email response I got from them. This one seems to be from an actual person.

Nvm it says aihelp.net lol.

[sharp dune]

yeee looks like a standard auto response. So even that one takes a while

Waiting game begins

[winged zephyr]

Yea, hopefully they fix it before the end of April like you said. 🤞

[sharp dune]

[pine tangle]

What happened to the game? It's making me to log in again and to choose a country/region but my country is not showing up, what am I supposed to choose then?

[frosty portal]

doesn’t matter what country you choose

[pine tangle]

Alright ty

[zealous silo]

Hello i have a pronlem i cant login with facebook it it to late to transfer my account?

[frosty portal]

did you link your FB to an email address?

[zealous silo]

how do you mean that?

[zealous silo]

i mean i was always login in to the old TOF so i think its liked?

[frosty portal]

so currently FB login for LI is broken

the only way in is to use email or other method (like google)

several of us are trying to contact LI about a fix but no luck yet 😦

[mental silo]

💀

[glass cliff]

what should I do? Can someone help?

[frosty portal]

it’s addressed in #transfer-support

4B

[glass cliff]

I can't even log in to the site. It says the same thing there too.

[fleet prawn]

i havent gotten a response to the email i sent to pwg cs on thursday, should i send another?

[frosty portal]

try to email CS then

fill out form linked in the channel (you can use your own info)

[frosty portal]

yeah that’s quite awhile without a response

make sure you reply to the same email chain

they don’t always look at new email chains for some reason

[winter willow]

I appreciate it

[frosty portal]

first of all you said “console”
are you PS player?

[winter willow]

Ps5 yes

[fleet prawn]

yeah that was actually from a new one, i didnt reply to the original because it said not to, should i reply to the original even though its been a while?

[frosty portal]

so PS5 is already published by PWG, so making a PWG acct is not necessary
are you trying to link it to a PC acct?

[winter willow]

Ah so will I get any of the rewards?

[frosty portal]

ah I think I see the confusion
reply to the original you sent (to the [e-mail] email)
their replies come from another email (that “noreply@aihelp” email)
don’t reply to the aihelp email
reply to your original email

so it will appear to be a chain of just your own emails

[frosty portal]

I’m not sure tbh 🤔

[winter willow]

;0; do the rewards come instantly or is it on April when it ends

[fleet prawn]

so i can reply to my own email and they will see it?

[frosty portal]

yep!

[frosty portal]

for us PC/mobile players we get them right away

after our transfer

[winter willow]

So I can't do anything about it

[frosty portal]

hopefully somebody else knows 😦

[winter willow]

Thank you for helping me though

[real cradle]

i updated loged in still nothing...

[frosty portal]

transfer hasnt happened yet

look at pins for your timezone

[fiery acorn]

So sad the update finish at 5am while im sleeping im gonna finally play tomorrow tough

[hardy walrus]

How do you solve it?

[frosty portal]

let us know if your transfer goes smoothly!

[frosty portal]

#transfer-support 4B

have to send form to CS

you can use your own name/signature (if over 18 ofc)

[fiery acorn]

Of course im gonna wake up early anyways at like 9am so i can see it more early

[hardy walrus]

@frosty portalBut I'm 40 years old, how am I going to ask my parents for permission?

[frosty portal]

read my message :p

you can just fill out the form with your own name, and explain to CS

I know it’s silly

but if games allowed you to change your age in-game they could get in trouble with the law or something I guess

[thin gorge]

Okay trying to fix this feels like hitting my head against a wall bc im doing everything the guides have told me. I followed directions but i still dont have access.

I contacted suport about my issue and they have confirmed my account has been transfered to the new service. Told me to log in with the email i use for the transfer.
I do all that and make sure the new ID is the exact same as the one i emailed them about. I belive i have the correct server but i also dont know for sure. That one doc says to use the first 4 numbers to find ur old account. Mine are 15216. Which would be south america hydra server. Yet i opened that server and i have a new character.
I log into my account on the webpage and only shows the two new characters i made by mistake trying to fix this.

so my data has been transfered but i still cannot access any of it.
pls someone help. This has been 2 weeks of trying to fix this.
dont tell me to follow the steps in the support form bc i have many times over and over

[hardy walrus]

@frosty portalDo I have to send the form in PDF format?

[frosty portal]

first check to see if your data is actually transferred
search for your old char in friends add

[twilit pagoda]

If it did transfer perhaps they sent him to the wrong server or he will have to send video proof that it isn't there.

[thin gorge]

i looked for my name and did not find it as a possible friend

[frosty portal]

I don’t see why it would matter, an image format is probably ok too

[thin gorge]

found my account

[frosty portal]

oh nice! where was it?

[thin gorge]

I had to look for my old crew name and find out what server we use to be on

it was in NA lighthouse

the ID was not the same as the transfer form

[mental silo]

transfer form is account id

account id and char id is different

[timber python]

Batch 3 transfer done?

[thin gorge]

I did not know the actually id was different. Had to find old screenshots for that one

[mental silo]

batch 3 after mt

today

in about few hours

[timber python]

Hmm

I hope I get my account this time

[mental silo]

you can check pin for end of mt time, its auto convert to your local time

[frosty portal]

Yeah I was about to suggest looking in other regions servers since you said you weren’t sure
Glad you got it back though!

[frosty portal]

hope so too 🤞

[fleet prawn]

bruhhh pwg cs just said to try randomly joining servers till i find my char, even though settings say that im level 1 and my uid is 00

ima jump off a bridge

i guess that means im done with tower of fantasy

money wasted

[twilit pagoda]

Still says the same for me until I log into my server.

[frosty portal]

Yeah it says that for everyone
I know going 1 by 1 is a pain, but you can close out quickly with alt+F4, it shouldn’t take that long

[fleet prawn]

every time i see frigg my soul dies a little bit more

well its none of the NA servers which is a terrible sign of the start

i am the number 1 frigg hater

if noone hates frigg then i am dead

[frosty portal]

yeah I can relate to that 😅 got so tired of her too

[fleet prawn]

not asia pacific either

frigg is the source of all evil in this world

not europe

satan bows down in the face of frigg's atrocities

well i dont know the language that these servers are listed in, i dont know which region it is, and i blame that on frigg cause everything is her fault

frigg probably said bad things about brazillian hatsune miku so south americans should boycott her

with that i have wasted half an hour of my life, have not found my character and have gained a deep hatred for frigg

am i just SOL?

[light pond]

liar. if you hate frigg that much, you would have transferred when Li ToF were still available.
you are just tsundere and want to see frigg 100+ times so you delayed your transfer on purpose.

[fleet prawn]

i did transfer well before the 25th

[mental silo]

uid 00 is normal. u have to actually enter server to get uid

[fleet prawn]

fact of the matter is, i was skipped over in the first batch and i guess that means my char is gone forever

[sharp dune]

Gotta contact CS

And pray for the best

[fleet prawn]

i did and all they told me was to check all servers

[sharp dune]

I'm in the same situation

[fleet prawn]

which i did

i have a meme to post but this is the tech help channel so i wont

[sharp dune]

yeah we're gonna be having a bunch of back and forth convos with them. Until they finally ask for screenshots regarding the transfer / account

[fleet prawn]

they asked for the screen shot, i gave it and they said "¯_(ツ)_/¯ tough luck"

ur probably cooked too

[mental silo]

[light pond]

you can be negative if you like but there were batch 1 people who got account back in batch 2.

[mental silo]

it can be unsuccessful, so u can only try again

[stray python]

are yall getting "disconnected from server" error ?

or it's just me ?

[muted halo]

mmaintance

[stray python]

oh k

[desert remnant]

How long does it usually take to hear back from support when filling in the form? I'm worried my account will just be deleted before I get a response. I'm trying to recover my account that I haven't used in a few years, and of course since it's been a long while it's last login server doesn't exist because of mergers, I did 'transfer' my data but I have no way to know if it even worked since my data isn't on any server (unless my account is just deleted anyway because I never switched to a server. I didn't read anything about them being deleted but I did used to spend a lot so would be nice to not lose data if it still exists with the different game owner)
Should I try logging in to each server in my region to see if my data is there? Should it say anything after my transfer? I don't see any signs of my account at all unless it's just one of those account transfer issues people seem to be having

[mental silo]

#transfer-support

[glass cliff]

Where can I write to support? Because I still can't enter the game

[foggy ferry]

[e-mail]

[spare shell]

Is there a chance that accounts get transferred to a different region? (APAC to NA for example)

[foggy ferry]

no i dont think

[dense sorrel]

welp, redid the transfer, followed everything to the T, yet when i logged in it still showed frigg

[foggy ferry]

u have to wait untill next batch

[dense sorrel]

no i transferred during the third batch

[foggy ferry]

then u will be at fourth..

[dense sorrel]

bro, i mean i transferred during the third batch transfer submission period man

between march 3rd and 10th

[dense sorrel]

should be today right

[foggy ferry]

u still have time untill march 19

no

in best scenario it can be today and in worst march 19

[dense sorrel]

well well

[foggy ferry]

but there will be like small update when servers will be off

and thats not today what i know

[dense sorrel]

they didn't say not all of the account will be transferred today

classic hotta

[foggy ferry]

oh wait

there was update actually today

oh well u might then contact cs

[dense sorrel]

which comes to my question, whether any server merging after eva collab that could potentially delete my account or not

i mean, if there is, i'll just let it go

[light pond]

idk. mine was not deleted

do u even remember your server or have screenshot of character UID?

[dense sorrel]

SEA Stardust, i do have UID though

[light pond]

oh wow

im in star dust

gib uid i will search

[dense sorrel]

i'll slide to ur dms

[light pond]

character uid, not Li uid or PWG uid btw

[dense sorrel]

sure

[light pond]

@foggy ferry do you know how to search with character uid? i quitted since Lan so kinda clueless

[native frigate]

Friend tabs

[light pond]

it said type wanderer’s name

[native frigate]

Well u can try 3rd party top up website or official website

[light pond]

hmmm i typed the uid of a person standing in front of me and doesn’t work.

[lapis kettle]

@native frigate ya still not working

[native frigate]

Hmm imma try it

[native frigate]

U play it on PC?

[native frigate]

Hmm 🤔 try to change ur browsers or do it on your mobile phone, it's normal for me, can transfer

[native frigate]

It is because u forgot ur server?

[light pond]

mobile sadly

im checking for the guy in the same server

[vague thorn]

Hello, is that part my Player UID? or something else? because my UID ingame used to be diffrent.

[light pond]

nah. that Li UID

[lapis kettle]

@native frigate orights it worked on mobile

[light pond]

character uid is at bottom right in game

[vague thorn]

whats that?

[lapis kettle]

so now i just wait?

[native frigate]

If u Play on mobile, ur character must be in there like this

[light pond]

Level infinite. Old publisher

[vague thorn]

i cant enter the game yet due to my account not being tranfered yet.

[native frigate]

Yea waiting for next batch

[dense sorrel]

ikr it should be showing character owned

it was when i'm still playing in LI server

[native frigate]

But.... Sometimes an accident happens, actually I have seen this problem, just wait the next 5 hours

[light pond]

how did you do this?

[native frigate]

Only on mobile btw and for new transferred acc

Or u just make new acc

And try to search ur old nickname

[dense sorrel]

*sighs
welp, i'll just check again later at night

[light pond]

@dense sorrel do you remember your character name?

[native frigate]

Make new acc with different mail, skip story at early game(after mia first appearance) and search

[dense sorrel]

Yeah, i just sent it to ur dm

[native frigate]

Bruh wait a minute, are u sea or not

[dense sorrel]

Yeah, SEA Stardust

[native frigate]

Good to know

[daring lintel]

Did batch 3 already happen?

[sharp dune]

CS replied back to me with the most useless response ever in regards to my missing character.

They told me to login with ... (insert e-mail), and not to use Google. Then look around every server to see if I can find the character.

I literally told them I've been doing that already

This almost feels like one of those automated responses lol

[native frigate]

Use a mobile tof, or try it on cloud mobile, easier than talking to cs

[native frigate]

Because only on mobile u can do this

[mental silo]

record video and show them

[native frigate]

But it seems useless if u Play it on PC, cuz PC doesn't show ur character and the server

[mental silo]

[stuck finch]

if I regained my old character in same server where my new character is, do they get overwritten?

[vague thorn]

i sent them a mail with my PWD ID and my UID and the screenshot of the tranfer and now i gotta wait to see

[vague thorn]

name twinsies

[sharp dune]

They also said they cant look up old character info lol. So providing the UID like I did was pointless as well.

This entire thing is very tiring seriously. Ill respond back after work tonight

[vague thorn]

oh...well i hope it works tho

[native frigate]

Do you mean u already created a new character on new acc?

[native frigate]

So, u remember ur server but ur character is still not in there? If yes just wait patiently, 3 days ago someone got this problem

[stuck finch]

I created new character on the same server I used to be on march 6th, but I've got my older character back after today's maintenance

I can still see newer character in the crew

at the same server

[native frigate]

Yea maybe it's the case

Just for safety, contact CS, so u will not have a problem in the futur

[stuck finch]

I already did it since it makes me quite anxious

[vague thorn]

yeah i applied for a tranfer on march 8th so im just waiting but i asked a question so provided them with all the information.

[fierce heart]

I am on PC and I see this (not Steam tho)

[native frigate]

Ah they already fix it huh

Good to know

[native frigate]

I transferred my 2nd acc on 9 march and my character is already on my friend list, and I can't login yet, cuz it hasn't read my character yet, so I'm just waiting for the next 2-5hours

Check your nickname if it appears then it's good, and just wait

Tell ur friend to check if ur nickname is already on their friend list or not, also u can ask ur crew for checking crew list members.

[vague thorn]

yeah i dont have any friends in tof T-T

[native frigate]

Bruh

[vague thorn]

yeah...

the UI layout really was unclear so i couldnt do most events due to it and it made it very difficult for me

[native frigate]

Then make a new acc with different mail, u can skip the story after the Mia appearance, and check your nickname

[vague thorn]

but if i remeber correctly i have an alt acc

[native frigate]

U can use that

[daring lintel]

Still dont have my old character back after batch 2 and batch 3

[vague thorn]

have you contacted cs

[native frigate]

Where is your server?

[daring lintel]

im thinking about it.. dont know if its gonna help

[daring lintel]

EU Cosmos

[native frigate]

Do you have crew u can contact?

[daring lintel]

No sadly not

[wary shuttle]

You should contact CS

[native frigate]

Nah just ask CS then, u can check first if u have or create alts, and search ur old acc

Different mail ofc

So ur web reward will not mess up

[sharp dune]

My char cant be found on the server when i search for it

Bit worrying at this poiny

[native frigate]

Newly transfer?

[sharp dune]

Batch 2

[native frigate]

Contact CS then

[sharp dune]

Already did, no good help yet lol. Gotta respond back later tonight when I get home from work

[native frigate]

Good luck

[mental ocean]

hello, i didnt know i had to wait for the batch to be transferred so i opened the game on the server i was on.. i quickly exited when i saw the gender selection cutscene but i was wondering if it will be okay regardless or if i should contact customer support before its too late

[native frigate]

It's okay 👍 and someone already do this and creates a new character, but overwrite by old character

[mental ocean]

ah thats a relief! thank you so much

[stuck finch]

Yeah, got my old character back, now my new one is somewhere in the sky

[daring lintel]

I somehow was able to link my acc AGAIN and got a new mail, what does that mean

[native frigate]

Lmao sadge new acc

[native frigate]

It means waiting for a new batch, but I recommended it for a re link

[daring lintel]

its the same id from 2 weeks ago

[native frigate]

? Confused

What?

[stuck finch]

I'm only sad about newer account because of antoria a3

And person who took me in as mentor

[native frigate]

CS: sadly we can't do anything about it.

[stuck finch]

I'll live regardless of outcome

[native frigate]

[light pond]

bruh why didn’t you use other email

[stuck finch]

Because I'm scatterbrained 😭

[native frigate]

I created a new acc now cuz I can't do much on my main right now, daily, event, grinding, done already, and waiting for my latest alt transfer lmao , already on my main friend list but still can't login, yet.🤣

[dreamy flame]

Update of batch 3 will be over at 16 right?

[light wasp]

16 utc+8 time

[dreamy flame]

So 00:00

Hmm??

My brain not braining rn

[light wasp]

It's done. I mean update is done

[daring lintel]

I´m trying to contact CS on discord but I´m only able to click on "I forgt my account login info" and "My account has been frozen" does it matter what I choose?

[light pond]

use email in #transfer-support
make sure you did those steps in #transfer-support first

[daring lintel]

I saw some messages where people said that its better to contact on discord or ingame because email takes too long or something

[native frigate]

If you want to keep the conversation history, DC or mail are the best, in game? It will be gone.

[past pendant]

did the input.ini location change after providers changed? Editing it no longer changes keybinds.

[vague thorn]

i already did before the tranfer they answer sometimes

[frosty portal]

yeah just searching their name
exactly as @native frigate explained

[frosty portal]

the PWG or current acct ID is the same?
Current acct ID will always be the same even if you retransfer

[dreamy flame]

my acc still not here

bye to the acc i guess

[frosty portal]

what was your case again?

contact CS with your screenshots

[dreamy flame]

big answer was

we are currently working on that

top 3 answers of 2025

i just give up its whatever

2 weeks im following this shi

i had enough

[frosty portal]

oh, they told you that?
what did you ask them about?

[dreamy flame]

under what email was the account, if maybe i was mistaken or something, i sent also pictures of transfer done but whatever

but i know fs that email where i requested transfer from is right

also the server is

but no account

[daring lintel]

PWG

[frosty portal]

huh
are you sure you retransferred or just logged back in?

[daring lintel]

No i was able to link my account again after batch 3 happened, I linked it before on March 3rd

[frosty portal]

yeah that’s strange

any relinking will generally push you to the next batch
although I’m not 100% certain

but you can check in-game if your char is there

(make new dummy acct and look on friends add)

[dreamy flame]

@frosty portal nothing i can do right

[native frigate]

U transfer at the Early web transfer up? If yes
rerlink is a must

[daring lintel]

Already checked a few times, i sent an email to the cs and hope for an answer soon

[frosty portal]

yeah, once youve sent your screenshots you just have to wait and be persistent 😦
eventually they should ask for video of failed log-in attempt

[frosty portal]

were they there?

[dreamy flame]

or they can just dont give a mega fuck like right now

[daring lintel]

Nope

[frosty portal]

in that case seems it has not been transferred

so I would say wait for next batch

make sure you are on the right region/server too

[daring lintel]

I´m already waiting since 2 batches now

[daring lintel]

also yes i am i also got old screenshots where it shows my server+crew+uid+name

[native frigate]

My crew mates got this accident lmao, day 1 transfer page up, he went into it and broke, so he ReLink and transferred at batch 2

[dreamy flame]

i can say i feel you

[native frigate]

Did your crew see your nick on the crew list?

[daring lintel]

The crew is dead nowadays

[native frigate]

Are you sea servers or not?

[daring lintel]

EU

[native frigate]

Ugh, I can try to search ur nick, or has anyone already done this for you?

[daring lintel]

i asked for a friend to check when they wake up but im def not in their friendlist

[native frigate]

Then your account is not transferred yet.

[frosty portal]

you are 100% certain you used the right LI email?

[dreamy flame]

batch 3 is already done

how is he not

[native frigate]

also, what does the transferred page look like? Can you re link?

[long olive]

are the servers up again because my data aint transfered

[frosty portal]

usually it is issue of not transferring in time or using wrong LI login

[dreamy flame]

mine neither

[long olive]

ima kms if its all gone

[frosty portal]

you were batch 3?

[native frigate]

The early link has some rumors, the rumors say it's a broken link

[long olive]

i dont know

[dreamy flame]

i wish bro

[long olive]

how do you know what batch?

[frosty portal]

what date is on your transfer request confirmation mail

[long olive]

25th

[dreamy flame]

i swear if my account is not back by today i give up

[frosty portal]

of feb?
then yeah it should be transferred
your PWG IDs match?

[dreamy flame]

so batch 3 update is still to be done

?

[long olive]

let me show the email im a bit confused

[frosty portal]

oh I see
2 Jan is your date then

[native frigate]

When you transfer your acc?batch 3 are done, but for some players it needs to wait until the data is done Synchronization

[long olive]

so mine should have been done by now?

[dreamy flame]

i did transfer 8th march

[native frigate]

Be patien, some player waiting 8 hours last batch

[dreamy flame]

ok then

[native frigate]

I do have alt transferred on 9 march, but it still doesn't show up, but already appears at my main acc friend list

[dreamy flame]

hmm ok

[long olive]

my datas definitely gone lol

[dreamy flame]

you gave me some hope

[long olive]

none of my datas transfered and mine was 2nd jan

[dreamy flame]

damn bro thats bad

could it be u put wrong email?

maybe

i dont know

[long olive]

nope

but thats a good $500 gone

[dreamy flame]

then idkk

[native frigate]

Check your mail or transfer web page?

[long olive]

got the email and it was sent 2nd jan

says data transfer requested

since 2nd of jan

[native frigate]

I mean the confirmation, can you re link, if u can ReLink just ReLink

And waiting for next batch

[long olive]

cant relink its already requested

still in requested

so maybe next batch

[dreamy flame]

delete account and re do transfer

i guess

[native frigate]

Nah just contact CS

[dreamy flame]

bro i told you what they said to me

its even worse

[long olive]

cant be bothered

if my account isnt transfered by final batch ima just call my bank for a refund

[dreamy flame]

gonna do the same

[native frigate]

That's good 👍

[dreamy flame]

Xea tell me when ur alt is done

so i also check in mine

if u can

[native frigate]

Okie 👌

[glass cliff]

How long does it take for support to respond?

[native frigate]

3 days

For me at first get ignored, 2nd mail 3 days

[dreamy flame]

average CS support

[long olive]

feels like a scam tbh

[native frigate]

It's you LMAO, your account is a late transfer

[dreamy flame]

i still see frigg btw

[native frigate]

CS are Bot lmao

[native frigate]

[gleaming quest]

I sent a new mail to the LI because they aren’t answering for more than 1 week now

[light pond]

bruh Li ran away. it's PWG job now

[gleaming quest]

And PWG doesn’t help I can’t allow that I will loose my account where I spend a lot of time in this game

Just because of this Facebook issue

[dreamy flame]

actually, asking Li is better rn

i did after getting shit answer from pwg

[light pond]

show me screenshots of Li reply then

[gleaming quest]

Did they answer you fast?

[dreamy flame]

after 2 days

[gleaming quest]

And when did you write to them? Because I also send a mail to them last week and I am still waiting.

Or can you give me their mail from LI?

[dreamy flame]

8th march i did, got answer on the 10th

[dreamy flame]

i send u

[gleaming quest]

The heck? Are they ignoring me?

[light pond]

still no proof

[dreamy flame]

bro you really asking

[light pond]

censor ur info bro.

[dreamy flame]

whatever

[light pond]

i only wanted the Li email address screenshot

[dreamy flame]

if chinese hacker gonna come find me home i give him some tea

@native frigate any update?

[vague thorn]

hey! so i did just that and i found my acc and it still has all my characters and my lvl but when i log in it doesent?

so that just means that my acc is being tranfered or is it already transfered?

[frosty portal]

it means it has beeen transferred!
now it is just acct link/login issue

Send these Screenshots to CS:
-transfer webpage
-in-game matching ID

they will then ask for video of your failed login attempt

[vague thorn]

i dont have a failed loggin attempt it just wont show it thats all

[frosty portal]

yeah thats what I mean

fail to login to your char

[vague thorn]

oohh, so like that it shows the starting cutscene?

[native frigate]

On the outside right now, touching grass, 30 min's later I will check again

[native frigate]

Already but still not in sync

[vague thorn]

and how does it sync?

[native frigate]

You can ask @frosty portal ,he/she experience this accident

[vague thorn]

yeah i sent to the CS the steps they told me to

[native frigate]

Then just wait, and be patient.

@vague thorn @dreamy flame my alts got transferred.
Still not listing at the server and I just click my server character, I'm not getting frigg cutscenes, and boom 💥 it's transferred

[fleet prawn]

so i really am wondering what to do, my char is missing, i did the transfer in like jan (i dont quite remember) so i should have been batch 1, i checked to make sure that the pwg ID matches both in game and the transfer page, gave pwg cs all the info they asked for, checked all the servers across all the regions with no luck, and pwg cs basically told me to go pound sand. what do i do at this point?

[feral hatch]

Hey guys, I finally got my account figured out, but now I have an issue, where if I click in the game it gets stretched out. I have never seen this before. Any ideas?

[feral hatch]

That is a very unique case, and tbh idk. I was waiting for 2+weeks and they finally did it somehow

[feral hatch]

Okay I figured it out, but the solution is VERY stupid. I'm playing on an LG tv and there is a setting to choose between "original" and 16:9. None of the other games scaled automatically to my TV's stupid aspect ratio and I was just dumbfounded by all this. I think it's something to do with the resolution, but I still don't know what business the game has changing that either on it's own

[fleet prawn]

well i rated pwg cs 1 star with detailed feedback so i hope that does something but at this point, im kinda resigned to the fact that i did everything right and my stuff is lost forever anyways

[feral hatch]

Like the default resolution for anything 4k is "3840×2160" and ToF is like "NO, FORK YOU!" and changes it right to "4096×2160" AND THERE'S NO WAY TO CHANGE IT BACK! soooo pls fix?

dang I can't send links

what does the playerinfinite.com accounttransfer page tell you?

Cus it's telling me that it is being transfered like "request submitted" but I just looked on the game for funzies and BOOM! there you have it. I got my acc back after 2 weeks of pointless waiting and support doing absolutely nothing to help

[fleet prawn]

i have the request submitted page too and the pwg id on that matches the pwg id in game

and yet nothing

i just checked all the servers/regions yesterday and nothing

[feral hatch]

Is it still saying it's being transferred?

[fleet prawn]

idk about that, its just the giant green check mark that say transfer request has been submitted

[feral hatch]

And are you ABSOLUTELY SURE that you put in the correct ID? Because when I first logged in, it was like 2 digits of, because of a stupid account link I made beforehand

[feral hatch]

IT SAYS THE SAME THING FOR ME! WTH?!

And I'm "playing" right now

Well trying to at least, cus they implemented a new bug for me to try and fix somehow

[fleet prawn]

i think that just means u did the transfer

[feral hatch]

yeah it seems like it but it's still saying transfer requested with no sign of being done lmao

all of this transfer stuff is just a disaster imo

[fleet prawn]

i dont think that page actually updates at all, u just see the green check mark and ur good

unless ur me

then u cry

[wary shuttle]

it won't change

it always has the same text

[feral hatch]

well, the only thing I'd say is that maybe the ID doesn't check out OR you're trying the wrong server

I was lucky cus I had a recording of my game and it had the EXACT server I was playing on

[fleet prawn]

okay i just double checked and pwg id does match 100%

and i checked all the servers

ALL OF THEM ACROSS ALL REGIONS

[feral hatch]

Also, does ANYBODY KNOW why the game changes WINDOWS SOUND LEVEL TO 50%?! It is SOOO ANNOYING

[feral hatch]

dang bro

It seems like

They messed up big time there

It might be because you're on a different server like I'm EU and you're NA

[fleet prawn]

OH MY GOD I FOUND IT

THE UI IS SO BAD

I DIDNT KNOW I COULD SCROLL

shoot how do i retract a rating

[twilit pagoda]

😆

fr you didn't scroll down?

😅

[fleet prawn]

there is no scroll bar and the buttons all line up exactly so i had no idea

all that pain because of a terrible UI

[dreamy flame]

ok

i will log in

too see

spoiler, my acc is fucked

[fleet prawn]

im going to get some sleep, all this stress isnt good for me

[dreamy flame]

my acc still not back

[native frigate]

Whut???? Still frig cutscenes?

[vague thorn]

oh?

[calm urchin]

[vague thorn]

i got the cutscene T-T

[dreamy flame]

Yeah

[vague thorn]

im just gona wait from the cs

[calm urchin]

yeah current version not showing char list(so only option is go in game check out) 🙏

[dense sorrel]

so the char and the stuffs inside is already transferred to PWG, but not yet synced to the pwg account of the owner?

[sharp dune]

When I contacted them, I told them what e-mail I was using to log in, and which was transferred.

They replied back to me - we checked the records, and you have to use this (the one I sent) e-mail to log in. Be sure not to use Google and then check every server if you don't remember which you last played~

Gee, I knew that already, literally told you that in my first e-mail 🤦‍♂️

[dreamy flame]

yes

[vague thorn]

me too

[vague thorn]

yeah i showed them that i loged in with my email and not google so i hope i dont get that shown

[vague thorn]

how long did it take for you to get an answer back?

[timber python]

Is batch 3 transferred?

[vague thorn]

yes T-T

but me with a few others didnt T-T

[timber python]

Ok will check now

I hope my account is there

[vague thorn]

i wish you luck

[calm urchin]

yeah

[fiery acorn]

My account isn't transfered im gonna cry

[vague thorn]

same T-T

i alr sent everything to cs

but idk when their gona reply

[frail pawn]

Serious note: at this point, PWG should just get LI data to make sure everyone is transfer

[vague thorn]

agreed

[frosty portal]

aww 😦
do your IDs match?
100% certain it’s the right server?

[frosty portal]

Yay!

[frosty portal]

it’s usually 1-2 days
sounds like you did everything right

[fiery acorn]

I can't see my ids unless i make a new avatar and i don't know my server because it was years ago i played this game (´･_･`)

[frosty portal]

I think they have to manually map some accts once they are transferred

[vague thorn]

alright ty! i hope i get my accout back one day T-T

[frosty portal]

no no
the transfer webpage ID and acct center ID

not char uid

but server could be the issue
you may need to try checking all of them 😬

[dreamy flame]

Im sure i am on lycoris

[frosty portal]

I recommend making dummy acct and searching for old char on friendslist

[dreamy flame]

but still no account

[dreamy flame]

how i can search for old acc

i remember the name

thats it

not uid or smth

[fiery acorn]

It should be because i always use my same gmail

[frosty portal]

make new acct (new email/google login/fb whatever) on your region
then start a new game and go through to mc selection
once you finish that part you can go to the friends add
search for old char name

[dreamy flame]

i'll try

[frosty portal]

cant use new servers (rainbow road or morning star) since they werent added to the merge

[frosty portal]

double check to be sure

[fiery acorn]

[frosty portal]

if it is, then do steps above to look for old char

if char there = transferred but acct mapping issue
if char not there = not transferred

also when you find your old char you can see their UID
which you can use to find the server

[dreamy flame]

char there but lvl 1

[frosty portal]

huh
maybe it was a reroll acct?

did you remember making multiple accounts?

[dreamy flame]

dam wait

[frosty portal]

also try making a dummy acct in other regions just in case
if you aren’t completely certain of region

cant add friends across regions

so char wont be there

[fiery acorn]

Yeah the numbers are the same

[frosty portal]

thats good
next try search for old char as I mentioned above

whatup @twilit pagoda

[twilit pagoda]

still no reply from LI 😆

they gave up

[frosty portal]

rip 💀

[fiery acorn]

How do i search that :c? Sorry if it's a dumb question

[frosty portal]

I also sent one but no response either

[frosty portal]

here ^

if you have a crew you can also ask them to check for your name

[dreamy flame]

char not there

[fiery acorn]

Ooh and i don't have a crew sadly

[dreamy flame]

.

[frosty portal]

and you are certain its the right region?

[dreamy flame]

yeah

[frosty portal]

in that case it could be LI issue

you linked the right LI acct?

I may have already asked you this
I don’t remember everyone’s case 😅

[dreamy flame]

i think

so today i linked other 2 for sure

will find out next batch i guess

if next batch the acc is not there then its a real problem

[frosty portal]

yeah link whatever you can
all emails/third-party accts
and make new PWG for each

[dreamy flame]

yes

i wish they do it before 24th

[sharp dune]

I find it strange i cant find my old char in the friend list yet. Despite being in batch 2

And correct email was used for the transfer too

[mossy gate]

how to retransfer account?

[frosty portal]

delete your PWG acct
then you can go through transfer webpage again

why do you think you need to retransfer though?

[mossy gate]

my friend still has the same problem, different PWG ID in transfer page and in game when logging in using same email

i was hoping maybe retransferring will solve that

we emailed cs before but still not replying

[frosty portal]

hmm that’s weird
did they use same email for LI and PWG acct on transfer webpage too?

[mossy gate]

how to delete PWG account, is it the one ingame?

[mossy gate]

yes same email

[frosty portal]

yes you have to delete it in account center

if its a different ID though then it won’t erase the one on the transfer page

but do try deleting it

[mossy gate]

okay done, but upon logging in the transfer page, it's still the same in transfer page

[frosty portal]

okay
now log into game again

[mossy gate]

weird but we are using the same email for that

log in again?

[frosty portal]

right
deleting it wont refresh the transfer page cause it is a different ID

[frosty portal]

yeah try it

[mossy gate]

even if we just deleted it now?

[frosty portal]

yeah

[mossy gate]

okay okay

[frosty portal]

tell me if you get:

1. completely new ID
2. same ID as last time (but still wrong)
3. right ID

[mossy gate]

okay will do, thank you so much

[frosty portal]

youre not gonna be able to restransfer if you cant delete the acct with the ID that matches the transfer page

[mossy gate]

a pop up message says, you requested to delete this account. should I delete completely or Recover now?

[frosty portal]

delete completely

[mossy gate]

okay

[frosty portal]

recover will just give option 2. in what I listed

[mossy gate]

okay done deleting complety, we should login to transfer page first right?

[frosty portal]

yeah go to transfer page and log in

then log into game

[mossy gate]

ok so the transfer page remain the same, we are logging in to the game now

oh no, we got a completely new different id

this is stressing me out hahahaha

[frosty portal]

completely new huh
that’s weird 😦
I would recommend going through steps I said above to check if old char even transferred or not

[frosty portal]

this ^

but it sounds like you’re gonna have to ask CS for help

[frosty portal]

you logged in by typing email right?

cant copy paste

[mossy gate]

yes we logged in by typing it

well on my account ingame, i can see his account when searching

[frosty portal]

ok, so char has transferred and data is all there, so that’s good to know

include that info in your email to CS

[mossy gate]

[e-mail] this is the CS email right? okay so we'll contact them again but we did it previously but hasn't replied to us yet

[frosty portal]

when did you last contact them?

they take 1-2 days for reply

and yes that’s right!

[mossy gate]

my friend emailed them march 2, me i email them march 12

[frosty portal]

you can delete this acct too if you want
whether or not you delete it wont affect anything

and good luck!

[mossy gate]

should we delete it now? or wait until CS reply?

[frosty portal]

doesn’t matter

but you will need to show them that your current in-game PWG ID is different

so I guess keep it for now

what I’m saying is that it still wont delete your old data or anything

like, you can make and delete as many accts as you want xD

[mossy gate]

we just want to play together again T_T

i just tried to follow up on my previous email with new details, hopefully this time they can reply, even if it's automated huhuhuhu. we're really desparate now hahah

[frosty portal]

I hope you get it back!!

[fiery acorn]

I found my old account sobs

[frosty portal]

on friends list?
or you found it to play on now?

[fiery acorn]

On the friends search i found it

[frosty portal]

good! that means char is transferred and your data is safe
are you 100% sure youre on the right server?

[fiery acorn]

Well i played before in south america servers but i still don't know wich name is where is my account

[frosty portal]

now that you can see your old char
you can check their UID!

[winged zephyr]

This is the email I just got today. 😂

[frosty portal]

is that from LI?

[fiery acorn]

And what do i do with the uid :0?

[frosty portal]

look here https://docs.google.com/spreadsheets/d/1H-3nc7eST2Qi-UcF-5ApCqQUiTefUsP1mTGsOrUqUcA/edit?gid=0#gid=0

[fiery acorn]

Oooh thanks a lot you're an angel

[winged zephyr]

No it's from [e-mail]

[frosty portal]

oh yeah
that email doesnt work anymore

have to use [e-mail]

[winged zephyr]

I believe this is the email I've been messaging but I'll check!

[timber python]

@frosty portal

Bro

I got my account back

[frosty portal]

YOU DID?

So happy for ya! 😃

[timber python]

[frosty portal]

did you do anything special or was it just there?

[timber python]

Finally

[winged zephyr]

Yea that's the email I've been emailing.

[winged zephyr]

Yay! I hope I'm next.

[timber python]

Actually

I deleted all accounts and redo it again
But this time I also made sure to log in in one account at time not pilling up the unnecessary accounts

It was there

[fiery acorn]

:0

i should try doing that

[frosty portal]

one at a time?

like in game or on website?

[timber python]

I mean when we switch accounts in-game

The list of accounts appear which we tried logging

That list

[frosty portal]

ohh right

[timber python]

I just tried my hypothesis and it worked

I am so happpii

I am crying

🥹

[frosty portal]

yeah I was the same way haha

[timber python]

Thanks everyone for helping me

[vague thorn]

Im gona try that aswell

[timber python]

@frosty portal and that clara guy especially

[timber python]

Try it or maybe it is also a possibility that my transfer was delayed

[twilit pagoda]

Clara? Guy? certain its a girl

[timber python]

Oh

@wary shuttle marry me

[wary shuttle]

NANI

[twilit pagoda]

https://tenor.com/view/huh-cat-huh-m4rtin-huh-huh-meme-what-cat-gif-5834484041415217257

When is the wedding?

[frosty portal]

“well, that escalated quickly”

[wary shuttle]

https://tenor.com/view/imsujogril-gif-3589742374503332341

[timber python]

I got my account

[wary shuttle]

OOOOOOO

congrats!

[frosty portal]

there are no girls on the internet

[wary shuttle]

also true

[timber python]

Love you

[frosty portal]

what are we then 🤔

[timber python]

[wary shuttle]

you need to get verified to send links

[twilit pagoda]

illusions

[wary shuttle]

https://discord.com/channels/932906923236401182/932914735719002122

[vague thorn]

Wish me luck!

[timber python]

Done

[wary shuttle]

https://tenor.com/view/bts-bangtan-boys-bangtan-sonyeondan-jungkook-jeon-jungkook-gif-17694103

[timber python]

https://tenor.com/view/awoo-cat-baby-cat-baby-kitty-awoo-kitty-awoo-gif-5790048991248393500

[wary shuttle]

saved

[timber python]

Hope you get your account

Also you can DM me I can help as much as I can

[fiery acorn]

It didn't work for me

I restored the email account just in case sobs but it still gives me the intro

[frosty portal]

your IDs match, right?
send these 3 screenshots to CS:

1. transfer webpage
2. in-game matching ID
3. transfer confirmation email w date (to show you are not in upcoming batch)

[timber python]

We are sorry that since this game was not operated by Perfect World before, we cannot query your previous character information. For any issues regarding account, please contact level infinite customer service for assistance.

[fiery acorn]

Yeah (´･_･`) but the ingame id i can't see it

[frosty portal]

go to acct center

ID in acct center must match webpage

has nothing to do with char UID

[timber python]

This is what I got from pwg

[vague thorn]

i got the cutscene and it didnt work T-T

[fiery acorn]

Yeah it's the samw

same*

[frosty portal]

good
do steps I mentioned above then

afterwards they will ask for a video of your login attempt

then they will send the vid to their team for the fix!

[fiery acorn]

Alright thanks

[frosty portal]

good luck! I had the same situation as you so I promise there is hope

[timber python]

You sure of your LI account?

[vague thorn]

100%

[timber python]

Because I wasn't

[vague thorn]

actually no

[timber python]

You received mail of transfer request

[timber python]

Ayein

[vague thorn]

yes i did

[frosty portal]

it should be that email then

[vague thorn]

on march 8

[frosty portal]

but check all your old emails for anything else from LI/ToF

like sometimes they would send marketing emails for new version

[timber python]

I received this mail on 9th March

[vague thorn]

oh

[timber python]

My situation

1. Wasn't sure of my LI account. So just searched Tower of fantasy on all inboxes of mail. Got 4 accounts in which I got code in 2022.
2. Wasn't sure of Google login or email login.
   So did both ways for 4ids- total 8 pwg accounts.
   Waited for batch 2 transfer. Didn't got account.
3. Deleted pwg accounts and redo d the transfer process. Again 6 pwg accounts. Make sure that you received transfer request mail.
4. Batch 3 transfer, logged in one account at a time.
   Logged in. Got a loading screen instead of frigg cut scene. Took a lot of time loading. Again a second loading appeared.

Boom got my main account back of day one of 2022.

Happi happi now

@frosty portal my struggle

[vague thorn]

OH OH JUST GOT THIS

[timber python]

Automated reply

[vague thorn]

oh...

[timber python]

That means a agent will see and give an automated reply

I mean will try to help

[vague thorn]

yay!

[timber python]

Tbh Level infinite and pwg both didn't helped me much

Hope they help you

Level infinite didn't even responded

[vague thorn]

oh, i hope so too T-T

[frosty portal]

yeah I wanted to know what you meant by deleting and one acct at a time
I DM’d you but you can answer here if you like!
basically I’m asking if you deleted the unsuccessful PWG accts after logging in (after batch 3)

so log in -> not work -> delete?

then repeat

[timber python]

Remember I told you I got my side account back

Other than that all

Oh it makes it 6 pwg accounts

[frosty portal]

yeah

[timber python]

So

The side account which I got was appearing even when I switched accounts

In the server list

Only

[frosty portal]

did you delete your side acct then?

[timber python]

Nope excluding that one

[frosty portal]

sorry for all the questions
just wanna make sure I pass it on exactly as you did it xD

[fiery acorn]

Wich category should i say so they can help me because i don't understand well what to do

[frosty portal]

I recommend emailing instead of in-game

[timber python]

4 mails- 8 pwg accounts
2 accounts for each
One of Google login
One of email login

Got my side account
So minus two

[fiery acorn]

Alright (´･_･`) thanks

[vague thorn]

damn yeah i only have 1 acc so there is no way i could have that issue also i did delete my log in and than loged in again but still got the cutscene

[sterile panther]

Am no longer in smoge
Based devs
😄

[sharp dune]

Back when i did rerolls I did the + method with gmail. Since +1, 2 etc acts as a unique mail with gmail, but still sends it to your main account

+6 ended up being my main account basically, but transferring that so far resulted in no char being found on the server. (Batch 2). And cs has not been helpful either yet

Looks like your account is as old as mine lol

Unsure what to do at this point. Awaiting more feedback again from cs at least

[timber python]

Same I did rerolls for nemesis as she was meta on release

[sharp dune]

Yeah exactly

[timber python]

I made 4 accounts only then Gave up

That 4 accounts became 8 in pwg

[sharp dune]

I stopped at 7 or 8, if i remember right this game took very long with thebrolls lol

[timber python]

Yeah

I got bored with rerolls

[sharp dune]

It doubled the accounts?

[timber python]

No I didn't know the login method

Google or email

[sharp dune]

Oh

[timber python]

So did both just in case

It was email login

[sharp dune]

Hmm i tried via google, but it doesnt accept +6. Only email login worked for me

[timber python]

Yeah

[timber python]

So you have 6 accounts now

Did you transferred all of them ?