technical-help

[snow vale]

I did this months ago

It said transfer was going to happen

[sterile moth]

@remote gate how?

[foggy ferry]

u have to wait...they are trying to fix ^^

[quick current]

Yay, we all got the same automated message :))

[snow vale]

And the shown number is the ione they gave me after the transfer request

[remote gate]

same message

[snow vale]

Everything is right and yet, all is gone

[foggy ferry]

hah then we are cooked xd

[remote gate]

your problem are being processed = means that they received the ticket, only that

[sick mountain]

[remote gate]

its a standard response

[foggy ferry]

try twitter idk xd

maybe it will be faster idk

[burnt hemlock]

I made the transition on the 24th of this month, still nothing...
The funny thing is, I had 2 accounts on one gmail: 1 login via HG mail, the second on the same gmail via Google, the account with login via mail was transferred, but there are 3 characters of level 6, but there is no account with login via Google, it became empty, although it is the main one... Goodbye s6 Fiona?...

[remote gate]

nah, problably will flood even more, since they are the same team

i'll wait

[bronze dust]

Heyo They still have not reply my email

[snow vale]

I made the transition in December... two years old account, veteran... and now gone?

Sad

[burnt hemlock]

I hope that the character is not there because they simply haven’t had time to transfer it yet... I also played from the day of release

[quick current]

I noticed many people who played for 2 years or longer can't access their character

[remote gate]

took me 8 hours

[twin condor]

Send a ticket to CS and wait for them to solve the issue, none of it is gone as long as they have the database

and they have it till some point in april

[foggy ferry]

when did u type ticket ?

[remote gate]

a friend here got a response that they cant retrieve his account

[twin condor]

you have till april

[remote gate]

so, idk, some cases they cant help and if its the case, people can start to sue the company

[bronze dust]

Account issue? Yesterday

[foggy ferry]

oh well then maybe they still checking your email

[reef panther]

im having problems with this

[snow vale]

How can I contact them? I only get a stupid AI to talk to

[sterile moth]

@snow vale how to get their name

[snow vale]

I just checked, the account number is correct. The Email is correct. Still my Account is not there and all I get is a silly AI

Server I was on is Excalibur

[sterile moth]

I don't know the name to message them

[snow vale]

Neither do I

[loud helm]

Where is the file for the keybinds located?

[reef panther]

how to fix this?

[loud helm]

check that you enter correctly

[reef panther]

already check and it doesn't accept what i used as email in perfect world, already log on into the game but this web event doesn't accept it

[loud helm]

i mean that the verify thing

you need to enter your email twice right?

make sure both of them are the same

like how u reenter password when u change them to make sure you got the right password, same thing

[reef panther]

i see

let me try again

thanks. lol im typing my age in the second blank space, thats why i keept getting that error. 🤣 maybe im just too sleepy. thanks for the help. @loud helm

[burnt hemlock]

you try search your char vith friend list?

[remote gate]

hey guys i got a response from support

basically, if i cant find my account, they wont help you, you are on your own and if they didnt transfered correctly, you are screwed

they just made anotherAI response instead of human

[light pond]

did you do as the steps they typed?

that’s not AI. we said the same steps in here

[remote gate]

yes, i did, and my account isnt on any server

and i have to write another email, because i cant reply this one

[long raven]

U try only on ur region? Or all the region?

[remote gate]

another 10 hours of waiting for nothing

[remote gate]

all regions, you imagine how much work takes?

[foggy ferry]

that must be crazy week for new publisher XD

[remote gate]

every server, alt f4 if its on tutorial

open the game again

again

[long raven]

I will try that after this

But only on my region maybe

[remote gate]

its AI, the rate system leds to AI rating

here

aihelp<<< on the URL

[weak spade]

Not AI - just Waaaaaaaaiting Answer

[remote gate]

i had my answer, it was an AI

the 2 times, same message, one in game and one in CS email

exactly same message

[bitter beacon]

Unknowingly, I thought that the Steam link was preserved - I logged in, and there the game started from scratch, then I logged in through mail and everything was fine on the spot, But now I can't link the Steam because it has already been created, I wonder if it is possible to reconnect it by deleting the account (steam)? The game has an account deletion feature. Or won 't it help ? Perhaps you can solve the problem by deleting the steam account inside the game? So that the link of the incentive can then be linked to the transferred progress.

[harsh charm]

guys i need help what does this mean?

[spice stream]

try other browser

I tried edge and it worked

[bitter beacon]

the steam binding seems to have disappeared, and when I first logged into the game, I unknowingly entered through steam, and not the mail to which the transfer was made.

[spice stream]

I logged into the account that I linked at feb 3, I logged into it via email running the steam version of the game and it started from scratch so am I right that they messed up the transfer and 3 years of playing is out of the window? (I checked the account number matches)

[grim gyro]

a lot of people have the same issue so :( just a waiting game

[bitter beacon]

you need to log in via the mail that was transferred to, and all the progress is saved on it.

[grim gyro]

ive done that yesterday! just not working so waiting for any fix

[spice stream]

my issue is that I did that and still no data

[grim gyro]

a lot of people have this issue where there’s no account data even doing the steps all right

let’s just hope they fix it

[remote gate]

they responded to me that they cant retrieve information because it was another publisher

[grim gyro]

asap preferably 😭

[remote gate]

i think they wont fix

but wait for response

[grim gyro]

the amount of players they will lose who have spent so much and have so much playtime is insane though

[remote gate]

your case could be different

[light pond]

did you click “sign in with email” button?
other sign in methods will make new account

[spice stream]

yes

[vale totem]

yo can someone help me, my game crashes after the first loading screen. It goes black then it crashes is there a fix?

[spice stream]

I played with the Epic version previously but before that I had an account that I linked with Epic and now I linked it with pwg, the code is correct but the account is a new account as it seems

[bleak belfry]

so what the update for my character still missing

[grim gyro]

yeah same as me the codes are the same, although mine was just my email

makes you worry you did something wrong even though i know i did all the steps 😭

[hushed star]

try logging in with the launcher and not on steam

[remote gate]

just download 84GB, easy xD

[light pond]

@prime gate was this your case?

[hushed star]

i can download it within 15 minutes😭

[hushed star]

corrupt file probably

[remote gate]

me within 18 minutes

[spice stream]

It was fishy from the start tho you had to do no account creation just linked it to a random number and in theory it created the account for you, now we can see how well it worked...

[grim gyro]

that’s the thing, i’ve played since release so i don’t even remember how i created an account originally, i have emails from them so i assumed it was email based but i’m not sure

[hushed star]

did you link that same email to pwg?

[grim gyro]

yeah course

i’ve done everything right as far as i’m aware :) just trying anything atp and logging in every few hours to check

[light pond]

if you sure that you clicked “sign in with email” button; UID same as transfer page, then the things you can do are only wait for CS or search each server 1 by 1 (if tutorial = close)

[grim gyro]

yeah i’ve already done the one by one server searching as well it was a sad time 😭😭

[quick current]

We can only wait for now

[gleaming quest]

If only CS could help with my Facebook transfer 😂😂 I feel like everyone has problem with the game but I am not even at the game I am still at the transfer

[grim gyro]

😭

[sonic cliff]

does anyone know how to check their character UID

[grim gyro]

go on account settings in the top right

and then check the uid on the transfer page - if it’s the same

[chilly charm]

Hello, can you tell me? What should I do if I don't receive the code in my mail (I checked the spam folder)?

[quick current]

Check if you typed in the correct email

[chilly charm]

I checked twice, but it didn't help, and I wrote it myself 1 in 1 and copied it.

[quick current]

Are you using yandex mail?

[chilly charm]

yes

[quick current]

Someone reported they had problems with yandex email

[charred quarry]

i was here helping people ytd

apparently people with yandex email can't receive any code

[grim gyro]

i’m not sure tbh, i more meant the ign number should match the one on the transfer page on the tof website :3

[chilly charm]

is there anything else I can do, or is the account lost? 😭

[charred quarry]

you contact support and ask to switch to a different email

gmail working fine

[light pond]

if you can’t log in ToF, then can only check from old screenshots

[sonic cliff]

Is it the current account or perfect world account UID

[chilly charm]

Can you tell me where I can change my email?

[light pond]

did you stream ToF before? can check character UID from that

[sick lichen]

uhh so guys one only last thing i can do to wait for my account be transfered corectly? bc i logged in game with email, my new uid in accout center is the same as the one at the wbesite, i checked all the servers in the europe (even if i rememberd i played on andoes) and im still getting tge frigg cutsene

[quick current]

Pretty much so
Many people already sent an email, but we are still waiting for a solution

[sonic cliff]

I was mainly on The Glades, so my account should of been there

[quick current]

I was on Karst Cave, but nothing there or the other servers

[foggy ferry]

i was on Oasis only but nothing there

[sick lichen]

ohh okay thanks then, i will be checking if im still getting the frigg scene after some time :/ just a little sad that my proggres is freeze ):

[grim gyro]

i was on andoes and alintheus and swapped to the other one (cant remember which order xd) so one of those lol

[late plover]

Yeah I can’t log in to my old account either rip

[snow vale]

I just triple checked, the Account ID is correct, it's the one I got after I linked my account and requested transfer back in December. I now even checked one more time, no mistake.
My account is gone.

[late plover]

A lot of people are having this issue rn, all we can do is wait for a fix which is sad

[bleak belfry]

feeling sad now

[snow vale]

Yeah, it's sad... I just liked to chill in this game, helping out newbies, enjoying the environment

And now it's all gone

[bleak belfry]

🥲 and the cs doenst give any response

[snow vale]

I can say for sure, this was the first and the last time I got attached to a Gacha

[gleaming quest]

Please just wait you have time until the end of April

[light pond]

no data is gone until April

[frosty portal]

Arggh I got the “we cannot query your previous character information. We recommend that you try to log in to each server until you find the correct one” email response
as if I haven’t done that already

[snow vale]

Then it will be gone after April... I don't think this will just work all of a sudden.

[bleak belfry]

yea agree

[light pond]

it worked fine for me. no issue was in transferring and signing in for me

[gleaming quest]

The only problem for me is I can’t transfer with my Facebook account they said I should try it later because they are updating it

[light pond]

did you only bind/link with Facebook?

[gleaming quest]

Yeah ever time I played with Tof I logged in with my Facebook account

[real junco]

Yes, but when you transferred, you gave an email address to receive a verification code. Have you tried using that in the first option??

[snow vale]

Well, did I miss something? Requested transfer back in December, got the notification and the ID now is correct... Was there anything else?

[gleaming quest]

I can’t transfer 😂 it doesn’t work it seems Facebook have a problem

[real junco]

You didn't authorize the transfer before it happened...

[gleaming quest]

What do you mean by that?

[real junco]

Through the game it was easy, since you were already in the account. But now, I'm not sure how you can do it 😦

[gleaming quest]

Sad 😫😫

I should’ve never done it with Facebook

[light pond]

did you login with Facebook in this website?
toweroffantasy-global.playerinfinite.com/events/accounttransfer/en/index.html

[spice stream]

I was such a complete idiot, I forgot to select server cuz I have character on only 1 server so I had to check every server and now I found my character. I'm completely dumbfounded how stupid I can be

[slate apex]

I can't find my acc

[gleaming quest]

Yes I tried but doesn’t work

[slate apex]

I did the transfer thingy finished but I still don't see

[light pond]

what did it say exactly?

[slate apex]

I remember I was in adventure server now I don't see it

[gleaming quest]

Feature is not available

[unkempt hinge]

Guys, my game on the PC is closing by itself before I can log into my account, does anyone know what it could be and if there is a solution for this problem?

[light pond]

what app is that? google chrome / edge or safari?
can you try to open and log in facebook.com in another tab?

[gleaming quest]

Google chrome and I also tried with safari

And edge tried it too

[grim gyro]

ah, once you completed the online transfer stuff and got the confirmation email, was there something you were supposed to do in game back then prior to the transfer

[light pond]

click “sign in with email” button and type pwg email

all other sign in methods don’t work

prior?

[grim gyro]

the way they worded it in the message was like you had to do something in game (before the update)

like when you originally did the transfer (so for me back in jan)

[foggy ferry]

[gleaming quest]

You mean in the game?

[light pond]

if prior then the only thing i can think of is: making sure your account is not guest account (not bind with any social or level infinite account)

[solid pollen]

For me i have 2 ending for now when i try to connect : first case, i have the parental control problem, second is that i complete the sign in but the UID doesnt match with the one on the transfer page

[old spoke]

have you tried clear cache on parental?

[normal rock]

what to do if i forgot to screenshot my pwg id? how can i see it again?

[grim gyro]

ah yeah i get you, guess it’s too late now to check 🤣 i just did the online transfer and assumed it would be fine cause it was an email id received emails from tof before - should’ve checked really

[light pond]

log in facebook in another browser tab which you are using for transfer

[solid pollen]

Is that working ?

[normal rock]

what to do if i forgot to screenshot my pwg id? how can i see it again?

[real junco]

Not that I can recall. I just gave it an email, it sent a verification code to said email, I entered the code, it said transfer was submitted.

[foggy ferry]

toweroffantasy-global(dot)playerinfinite.com/events/accounttransfer/en/index.html

[grim gyro]

yeah exact same as me😭 thank you for clarifying <3

[real junco]

Sorry you're having trouble 😦

[desert helm]

good morning! can you pls provide a ss or video of this?

[tawdry pendant]

Its fine now thx, my account got transfered today

[normal rock]

it shows that i already linked it, it doesn't show the pwg id i used, or should i link in again?

[desert helm]

thank you for letting me know :D did u have to do anything or did it transfer on its own?

[light pond]

didn’t you just choose the wrong server with similar name?

[brave crag]

it still doesnt work after a day

[tawdry pendant]

Yeah 🤣

[desert helm]

omg LOL ok tyty

[tawdry pendant]

So its fine

[old spoke]

try first

[tawdry pendant]

There's like two server similar name, Phantasia and Fantasia

[solid pollen]

didn't work either ^^'

[grim gyro]

omg!!!!! congrats:)

[foggy ferry]

if is it linked then u need ask support to unlink i would say

[grim gyro]

wonder if that means it’s transferring slowly to others too

[frosty portal]

is there still no way to check if you authorized your account transfer correctly?

[brave crag]

can someone help me, it still doesnt work

[desert helm]

please reach out to CS if you haven’t already

[brave crag]

cs?

[foggy ferry]

cs didnt really helped at all..

[frosty portal]

yeah I just got the generic “we cannot query your character” response :/

[snow vale]

Well, for me it's gone. Everything is right, ID is right, account is not there.

[brave crag]

where is cs

[foggy ferry]

[e-mail]

[brave crag]

gmail?

[hasty tide]

losing my char after new update, help!!!!

[unkempt hinge]

Guys, my game on the PC is closing by itself before I can log into my account, does anyone know what it could be and if there is a solution for this problem?

[light pond]

CS only used AI to type the same steps were discussed in here

some people posted screenshots of CS emails

[brave crag]

how to us this cs

[bleak belfry]

yeap me too

[brave crag]

.

[foggy ferry]

send them email with your problem

[snow vale]

How? The silly "I don't get it"-AI won't help

[foggy ferry]

well then u have to wait if it gets resolved

[light pond]

March 3rd? people wont be happy

[fading pier]

Hello, do players who had their account transferred from FB play normally now? And do I have to download the game again because it throws me an error..

[upper schooner]

dude I received the same email ): but I already tried everything what they suggested

fucking game

[grim gyro]

i transferred in jan and mines not there so ig i’m just fucked 🤣🤣

[foggy ferry]

i transfered like two months ago wdm trasnfered already

[upper schooner]

@foggy ferry are u still having the problem?

[real junco]

This just got posted on FB

[brave crag]

but i used different email while transferring because someone told me i can

how i can change that

[foggy ferry]

yeah im cooked same ids with the transfer page same id in the game account but zero characters

[grim gyro]

literally same as me

rip us

[light pond]

if you have time, check each server 1 by 1. if tutorial = close the game

[foggy ferry]

i did

like 4x

[light pond]

40? wow

[foggy ferry]

ye because i wanna get in

[grim gyro]

same

girl

[formal ibex]

Ah i see

[frosty portal]

yeah same
I even did all other region servers

[upper schooner]

I tried with some, but not every single server

I guess when I get home ill try again that

[frosty portal]

“if LI determines that account information inheritance is unsuccessful” huh

[grim gyro]

what does that even mean

[upper schooner]

this is worring me, that and the fact they also said "we cannot query your previous character information"

[grim gyro]

how can they deem it unsuccessful if you get the email as well

[brave crag]

how i can change email on pwg

[grim gyro]

and how can they fix any problems if they can’t access our characters

spanners

[upper schooner]

pretty much if LI determinate your acc didn't had sucess transfering

[grim gyro]

yeah but why 🤣

like that’s so uninformative

[upper schooner]

who the heck knows 🤣

[grim gyro]

😭😭

fr

[upper schooner]

if PwG can't get our chara information, how they're gonna help me to get back my account? lol I mean

[dull sluice]

Rip conta

[frosty portal]

why are they telling people to email the cs email in that case if they just respond with “check all servers”

like how does that fix the info inheritance issue

/vent

[light pond]

it’s just AI auto reply, some people got the same

[grim gyro]

email the cs team guys but we’re just gonna tell you to do the things you’ve already told us you’ve done !

[upper schooner]

I KNOOOOW

[grim gyro]

[frosty portal]

yeah my guess is it is just AI

[brave crag]

im really some for people who spent their money on this game and lost their accounts

[light pond]

the data is still there but not connect to your pwg yet most likely

we have transfer batches remember?

[hasty tide]

You all must login via website into link "Account transfer page" at chanel "Game-Announcement"
in the website follow the steps then u done

[grim gyro]

GUYS GUYS GUYS

I JUST LOGGED IN

ITS WORKED NOW

[upper schooner]

That I get, but my problem is that I read in X that you can try skip the tutorial, enter the game and bond ur acc with gmail, and now in my email I have a new character

[light pond]

???

[upper schooner]

im worry that will make me lose the acc

Although my friend told me my profile is still there

[grim gyro]

legit all day and yday it has forced me into the tut, now i just tried and it took ages to load and i heard water like wtf

it’s put me in

so if that’s any consolation i think it’s taking its time!!!!!!

[light pond]

did u do anything?

[grim gyro]

no!

nothing

[upper schooner]

glad for u!

[grim gyro]

just kept trying

[light pond]

yay

[brave crag]

lucky u

[upper schooner]

no one did my same mistkae ): ?

[grim gyro]

i was so skeptical but i really think all of yours will come with time now <33 have hope

[light pond]

did you really do that? Like when? Today?

[real junco]

See, now please calm down a bit and try again. Using email login first then follow the instructions. Just be patient so no mistakes are made. Goodluck everyone!

[upper schooner]

yesterday

[brave crag]

how i can change my email on pwg

[foggy ferry]

[light pond]

which one did you click?

[drowsy creek]

Hello, hopefully someone can help me;
I cannot login into my old email account which i used to register and play ToF, therefore I cannot get the verification code needed, even though I linked the account. I'm not sure how to proceed...

[grim gyro]

i haven’t played for like a year, did the online email link in jan and didn’t even login to the game since then and have had 0 luck til now being forced into the tutorial, if anyone is in that boat have faith 😭💗

[upper schooner]

I was kinda scared so I tried everything I read and screwed up I guess

[frosty portal]

happy for you meowstic!

[foggy ferry]

i logged by email (the first option) and tried bind google acc it didnt worked and showed this and still if i try jump in game i have to make new char..

[hasty tide]

go to website account transfer page, the link in chanel "game-announcement"

[upper schooner]

I already did what you're gonna say

[sick sage]

You do not wanna link any account until you know you have your data

[upper schooner]

my problem is other thing 😅

[foggy ferry]

it matches the id..

[frosty portal]

yeah I have the same issue risa

[sick sage]

then you wait

[hasty tide]

look in junk / spam box in your email

[grim gyro]

thank you<333

[sick sage]

if you have checked all servers, then you gotta wait

they have already confirmed some have issues and they are fixing it

[drowsy creek]

I wrote that I cannot login into my old email at all

[foggy ferry]

when did u transfer ?

[frosty portal]

must have been before Dec. 29th since I didn’t get a PWG email

[sick sage]

I know its frustrating not being able to play

[foggy ferry]

yeah same here... i did it around december..

[sick sage]

did you do the data transfer prior to dec 29? or was it the sign up for your data to be copied? because I dont think we had data transfer 2 months ago

[real junco]

Why did you use an email you don't have access to??I'm not sure how to fix that...

[foggy ferry]

i did it instalntly when it popup in game

[frosty portal]

I don’t remember the exact date (Dec. does feel a little early to me) but I didn’t get an email so it must have been that

[drowsy creek]

Because it detected it as a false flag account shortly after registering

[drowsy creek]

And it got deactivated 🤷

[sick mountain]

[sick sage]

but you are sure it was the data transfer process, and not the sign up for LI to copy your data so you could later transfer when pwg was ready?

[strong ether]

Hi, does anyone still having issue with salted email address login?

still couldn't insert the + sign, it wouldnt let me

[sick sage]

if it wasn't mentioned in the recent announcement, then yes, its still going on

[strong ether]

i believe they mentioned in number 6 of recent bug fixes post

[sick sage]

then it should work I guess

[frosty portal]

I am not 100% sure, no
Is there a way to check that?

[sick sage]

maybe send them a mail

[sick sage]

go through the data transfer process again

[frosty portal]

like unlink and redo it? I don’t think it will let me

[sick sage]

no

if you did the process from here, then you should be good (sorry for ping, but I couldn't post the link myself)

[spring tartan]

they cant track or access to our previus characters so how can they solve the problems guys?

[light pond]

that is auto reply. they are working.

[sick sage]

yes they can lol

LI have your data until april

they even asked you to take a screenshot of your UID prior to the move

to help find your data easily

[light pond]

this person just got her issue fixed just now

[upper schooner]

but it wasn't thanks to them lol just happened

[light pond]

oh so they didn’t do anything. it was magic?

[foggy ferry]

i believe in magic...

[sick sage]

like I mentioned earlier, just wait

[upper schooner]

anyone knows is there a real person as customer service? i dont think an IA can understand my mistake and help me with that haha

[foggy ferry]

on twitter is human

but the response takes really long

[upper schooner]

worth to try

[foggy ferry]

almost 20h for answer

[upper schooner]

dm or tweet something?

[light pond]

if your pwg UID are already the same as transfer, then just wait

[upper schooner]

i will but I really wanna know if the fact I skip the tutorial to enter in the game affects my way to get my accc

[foggy ferry]

dm official tof twitter https(double dot)//x(dot)com/ToF_EN_Official

[upper schooner]

cuz ofc everytime I'll login it well send me to that new character

and yes, the UID matches with what PwG game when I transfer my acc

[solid pollen]

done the transfer thing the 29 december, all to not even get the good IUD when connected ( and so no character ) ... worth it ! xD

[upper schooner]

gave me*

[light pond]

oh forgot your case is different. sorry

[weak spade]

I really hate PWG service for such transfer, for lack of authorization by phone number, for refusal to work with all mails (such as Yandex) and all countries. The only thing I'm waiting for an answer from the support service is to demonstratively delete my TOF account. If they send me a Verification Code, of course.

[light pond]

there was no verification code when you were transferring or signing in ToF?

[subtle garnet]

Help Me Please

[sick sage]

its not actually different, they just made a new character before the transfer was done

[frosty portal]

your IDs don’t match? did you try a different email?

[quick current]

Can you tell me where did you find this?

[sick sage]

t witter

[foggy ferry]

its on official twitter

[sick mountain]

facebook too

[quick current]

Aaa, I just saw it

[subtle garnet]

I had my original account linked to Facebook. When I made the data transfer and used the other email on the new version, I originally didn't know how to do the transfer yet.And after some silly mistakes on my part, I still get that damn message.

[light pond]

huh? they said they got pwg email and signed in with email.
but after that they heard rumor that skip tutorial and bind google will solve and did it. now they are scared of overwriting the data

[desert helm]

you can try to appeal through the CS email. im not sure what information you need to privde, but likely your PWG ID and any government ID that shows your age

[sick sage]

yea, so they originally had the same issue as everyone else, but decided to listen to rumors 😛

[solid pollen]

The thing is i only have this one ^^'

[wary shuttle]

Dear Authorizers, we’ve created https://discord.com/channels/932906923236401182/1344023421410869359 channel for you to help address common questions about the transfer

The channel will be updated whenever new information about issues or changes in the game becomes available.

[blissful stone]

How long does it take to transfer an account?

[light pond]

check the transfer batches in #transfer-support

[foggy ferry]

isnt this one not working anymore ?

[blissful stone]

ty

[frosty portal]

I think that is the LI one

[wary shuttle]

oi, true

i'll fix it later

[foggy ferry]

oki

[sick sage]

wrong mail

[foggy ferry]

ye this one is right

[upper schooner]

All AI stuff to "support" lol

[real junco]

Great idea making this, hope it eases the burden on you guys a bit ^^https://discord.com/channels/932906923236401182/1344023421410869359

[frosty portal]

Yeah, the guide looks great!

[sick sage]

feel like a few things could be mentioned

becauase I've run into people not being able to get into their character for 1 silly reason

which seems to be a bug

if you copy paste your email when logging into the account center, then you won't have your character

[upper schooner]

[sick sage]

we had 2 people with that issue last nighht

[static aurora]

I still can't find my server :(

[wary shuttle]

i had it too, but.. hmmm.. i guess i've deleted it

let me put it back

[sick sage]

;D

or I just missed it

[light pond]

if you know your past server, check it once in a while. meowstic got their data back today (lv1 before)

[static aurora]

I don't know my past server

[sick sage]

do you know your character uid from before?

[cobalt rover]

What happend to transfer website ?

[light pond]

use the link in #transfer-support

[cobalt rover]

That's the same link and it dont work

Is the website down or something ?

[light pond]

i just opened it

what browser is that?

[cobalt rover]

Now im on phone and it dont work in chrome and yesterday on opera pc

[light pond]

why your link has pl instead of en?

[cobalt rover]

Idk il try to change

Thx it works

My browser change it while clicking

Thx :3

[light pond]

that’s some advanced browser. are you sure they dont have sentience?

[civic basin]

Soporte?

[charred quarry]

contact support and request to re-link your data to new email

[neat olive]

Hello! Did you enter the server the character was in before and got the Frigg cutscene but afterwards it just seemingly synced itself?

I'm asking because my character was in Eden before and when I entered the server, I was reset back to the Frigg Cutscene TwT

[grim gyro]

yeah! since yesterday i tried every server multiple times, kept getting the same new cutscene, but randomly when i tried again (i kept trying every few hours) and it took me to a loading scren instead and i heard water noises and it loaded me in!!!

legit did nothing new

[neat olive]

Woahhh so it overrided the lvl 1 character data on the same server?

Guess I'll wait for the batch transfers

[grim gyro]

yeah:) i didnt do anything in the settings at all differently

it was so weird

[frosty portal]

did you just transfer recently?

[neat olive]

Alright. Thank you so much Meowstic! I'll wait a few more days

[neat olive]

Yes, three days ago to be exact

I didn't know TOF had the transfer thing going on

[grim gyro]

i rly hope it works for you soon 🥹

[neat olive]

Thank youuuu TwT I really hope so too

[upper schooner]

meow, did you loggin with gmail or by the option "email"?

[light pond]

Thamy said meowstic case is not devs work

[upper schooner]

I did

[balmy summit]

anyone here plays on GFN?

[grim gyro]

email, mine was linked to a hotmail rather than gmail anyways:)

[upper schooner]

it was a joke cuz they didn't reply o speak to her directly

ofc I know devs are working in the game lol

[grim gyro]

LMAO

[light pond]

only “sign in with email” works
any other methods create new account

[grim gyro]

i submitted a ticket in game yday but i didnt even get a response yet so i dont think that helped (i also didnt remember liek ANY of my details cause id not played in like a year)

[frosty portal]

it does give me hope that everyone’s accounts will return eventually

[signal lintel]

still no response from support

[upper schooner]

yeh thats why I made the joke that it wasn't thanks to them

[neat olive]

Same lol I was so clueless with the questions

No way am I remembering most of that info

[frosty portal]

I’d recommend emailing as I find the in-game forms a bit finnicky

[grim gyro]

fr support still ass 😭 just got lucky

[desert helm]

some people are getting responses within 24-48 hours after emailing support. try email if you haven’t already

[upper schooner]

Yeh, I asked just in case haha

[signal lintel]

can I get any help with this plz.?

[signal lintel]

whats the email?

[desert helm]

unfortunately i’m not well versed in this. you can try searching this channel with “dx11” or “dx12” to see what others did in the past

[desert helm]

check pins and #transfer-support

[signal lintel]

I cant even get to the ingame support, sinds my game doesnt finnish booting

[light pond]

there was someone talked about direct in this channel. try to search direct and read what they discussed. im not good at tech

[balmy summit]

anyone getting an error message when they try to make purchases in game via the steam installed client?

[signal lintel]

I did use the dc support bot, but no response from it yet, besides one a while ago that they will respond SOON, but still no response from an person!

[gentle karma]

When I try to log in I manage to get to the step where they send me the verification code then it tells me that my tutors have to authorize me so they send me an email when I get the email I give it authorization or confirm nothing happens it doesn't move forward it doesn't confirm it and they don't give me the option to send me another email Can someone help me with this problem please?

[desert helm]

are you talking about t he parent consent form?

[gentle karma]

yes

I am of legal age but I still don't know why he asked me to do that but well I accept it and nothing happens, neither the game nor the email progresses.

[desert helm]

there is a form you have to download and email back. in the email you received, there's actually a line that says something to the effect of "click here to download the form" ^^

pls read the email in it's entirety and you should be good to go. you can find additional help in #transfer-support

[jaunty summit]

does anyone know the name of the third party componet that the new launcher installs so that we can play tof? cus its messing up my other games

[signal lintel]

I saw somthing like microsoft .net 2.0 or 3.0

[gentle karma]

It doesn't give me the option to download any forms, it simply tells me when I click confirm, you accept the terms and policies and I click confirm and it doesn't move forward, nothing happens.

[signal lintel]

or both

[old spoke]

Dot net frameworks

[jaunty summit]

thats the name of it?

[old spoke]

Yes

[jaunty summit]

ty

[old spoke]

Just check in control panel, installed app

[signal lintel]

versions 2.0 & 3.0

[jaunty summit]

i cant find it

[signal lintel]

its developed by microsoft

and 2.0 & 3.0 sound pretty old

[jaunty summit]

does tof need to install this on steam?

cus if not ill start using steam

[desert helm]

send a screenshot of the email you received pls

[gentle karma]

no da la opcion por mas que le de confirmar

[jaunty summit]

nvm found ty

hopefully it fixes it

[gentle karma]

t does not give the option even if it confirms

[signal lintel]

try clicking a few times & then try to copy it into edge

[gentle karma]

yes

You see they don't leave me any forms it just says to confirm

[signal lintel]

I use Opera GX too, sometimes its just not wanting to do some spesific things, thats why u will need to copy the url & paste it in edge

then it will do whats suppost to do, idk why

[desert helm]

1. is the first email identical to the one you have expanded in the screenshot?
2. try a different browser. i used chrome. opera gx is not very functional with a lot of PWG stuff due to popups and other windows

[jaunty summit]

i turned it off but my other game is still crashing

[gentle karma]

I haven't tried that I'll try it

[old spoke]

Like uninstalling them?

[jaunty summit]

i unchecked them

idk how to completely uninstall them

[old spoke]

Try restarting maybe

[gentle karma]

no nothing, I tried in another browser and on the phone and nothing}

[jaunty summit]

it worked ty

does steam still require you to download those 2 third parties

[desert helm]

send me your email address please -- i will email you the form i received

[gentle karma]

ready

[candid bay]

do i js normally redowloand the game on the official website?

[rigid lynx]

Good morning, does anyone know what I can do if when I use Gmail to log in with the new transfer I accidentally select a country I am not in? Does anyone know what to do?

[frosty portal]

I actually did something similar because I move between 2 countries very often
not sure if it will affect anything

[true pine]

I don't think it will.

Just keep in mind if you did the account transfer yesterday after the servers went live you won't have an account because they are doing the transfer process in batches.

I missed the window so I gotta wait

Next batch is beginning of March.

[rigid lynx]

So I can't change country? What is the email to contact support?

[true pine]

It's probably pinned somewhere I think

[frosty portal]

yeah 2nd pin

[light pond]

idk what country i selected because i closed that due to fast clicking.
i still got in.
mobile

[stray sequoia]

hello, I had a problem transferring data
when I went to the official website and logged into the account via Google, then at the end I had one ID and when I entered the game, when I entered the mail that I created for PW, a completely different one is displayed in my account settings

[frosty portal]

yeah I doubt it matters
there are always people like me who spend half the year in one country and half in another

[frosty portal]

you need to use the same email

also
I've been trying to dig into this a little more and it appears that your data isn't actually "transferred" - it's just copied from LI to PWG
so by that logic, you can make and delete an infinite number of PWG accounts and it won't cause a problem?
each time you make a new account you can re-link/authorize the LI account and it will generate a new ID that matches your in-game ID (since you use the same email)
since you can only link your LI account to one PWG account, once you delete it you just start again
you still have to wait for the next batch transfer ofc
I guess only at that point it leaves LI? (or does it stay there til end of april anyuways?)

do I have this right?

[light pond]

check steps in #transfer-support

[light pond]

noone knows lol

didn’t you have the same case as meowstic?

just sign in once in a while to check like meowstic

[frosty portal]

sorta, I don't remember if meowstic had the same issue with logging in via google first
but yeah I checked my old server and my account still isn't there
I'm wondering if I will need to wait for the next batch since I had to make a new PWG account

[true pine]

Well when did you do the account transfer?

Cus if you did it late like I did you gotta wait for the batch

[light pond]

minko is ur account back?

[frosty portal]

I thought I did it in December since I didn't receive an email (emails only started Dec 29th)
but it's possible I just signed up for it, not actually transferring anything just yet

[true pine]

Nah.

[light pond]

meowstic got theirs back somehow

[frosty portal]

So I went through the authorization page again and got the email which means I am probably in the next batch (hopefully)

[true pine]

Well there's no harm in logging into the website to see if it's done

[true pine]

Oh yeah you're fine then.

Sit back and relax ig.

[gritty olive]

After waiting a long time, this is their response.

[true pine]

They say they are doing it between March 3rd and March uh something I forgot, but I'm sure they are probably doing it now

[light pond]

meowstic case: same pwg email. know the old server but lv1 character.
got fixed a few hours ago

[true pine]

Magic. Guess I'll just try again later.

[light pond]

you did transfer before 25th right?

[true pine]

Nope. I did it on the 25th

And late in the evening too.

Rip me.

[frosty portal]

I think 9am (EST) or something was the cutoff

[light pond]

gg o7 march 3rd batch

[true pine]

Oh yeah I'd have been cooked.

[true pine]

Yes indeed

[candid bay]

do i normally redowloand the game or what pls help

[robust cave]

I transferred mine the night before in edt time

But was probably too late. So my account won't get fully transferred until march

That is in a week! I can wait tbh

[true pine]

Probably yeah, I wouldn't panic.

[robust cave]

GIRL I WAS PANICKING ALL DAY YESTERDAY AND 2 DAYS AGO

[civic kraken]

hey quick question, i didnt play this game for a hot while and just wanted to play a little and make sure my account is save before the transfer. however when i log in, its a new account. i made sure to use the right email etc. i just transferred today. is my account gone now?

[true pine]

No

Just wait.

Account transfers being done in batches.

I did the same thing as you

Don't make a new wanderer. The next batch is being processed on March 3Rd

[frosty portal]

you can also check transfer-support channel (in pins) to see the full schedule

[civic kraken]

i already tried to log in once tho and got the character choosing screen- did i fuck up?

[true pine]

As long as you didn't make a wanderer nah you're fine.

[civic kraken]

ahh okay. so i got the cutscene and choose female and then just pressed Alt+F4 cuz i got scared. thanks!

[true pine]

same boat as me. just sit back and relax for now, youve done nothing wrong.

if its not been fixed by march 3rd email them

[civic kraken]

okay, thanks so much! got scared for a sec :)

[brisk spindle]

when installing tof, there is some third party software that is installed with it that kinda interferes with other games

anyone knows what it is, and where to find it

[true pine]

Haven't the foggiest unfortunately.

Are you sure it's that and not something else?

[brisk spindle]

yep

cause i completely uninstalled tof and deleted any and all files associated with it

and booted up fortnite to test

and it worked when previously it didnt

and also the problems happened after i downloaded the new tof stuff

alongside what was some third party stuff (tof launcher stated i had to download some additional software)

[true pine]

mh, yeah i have no idea.

[brisk spindle]

ty tho

[true pine]

well lemme see if i can find something

[brisk spindle]

tyty!

[true pine]

yeah i got nothing

[desert helm]

someone earlier just spoke about it in this channel

[desert helm]

@brisk spindle

[brisk spindle]

o sheyttttt tysm!!!!!!!!!

do we know the file path?

oh wait

i see it

[desert helm]

oof ummm i'm not sure abt the file path, but there are versions 2.0 and 3.0. you can try turning them off and then restarting ur game

[brisk spindle]

okioki, ty!!

[true pine]

i dont think Dotnet would cause issues with other games, that seems wierd to me

[frozen lintel]

wait so i will need to redownload the entire game again under the new launcher?

that means i should delete the old game directory?

[sharp dune]

I just saw that they replied this to someone facing the lost chars issue lol

So what do we do if we already checked every server?

[hushed star]

they made a new post in facebook

[sharp dune]

Interesting 😮

I hope my account will be fine too, since I did log in to the 'new char' already rip.

Hopefully it'll just be overwritten

[hushed star]

pretty sure it will be fine

as long as you know you linked it to the right email

[frosty portal]

Worst case, if they can’t overwrite it, you could delete the PWG account and make a new one (same email) and go through the transfer authorization process again (I think)
@upper schooner thought of this for you too

you’ll just have to wait for the next batch

[sharp dune]

True

I did my transfer last night, so I'll have to check next week I think

[true pine]

ah yeah youre in the same boat as me mate.

welcome to the waiting club

[hushed star]

they should've informed people beforehand that they're gonna be doing it in batches ngl

[frozen lintel]

and safest bet would be to wait til all batches are finished

[frosty portal]

huh?
if you do need to make a new PWG account then absolutely do not wait, or your LI data will be deleted

(not sure if that’s what you meant)

[frozen lintel]

i meant the overwriting stuff

[sharp dune]

Yeah I'm going to wait until my batch is finished

See if it got overwritten or not

[frozen lintel]

but how do we know which batch are our accounts in?

[sharp dune]

It says the schedule

[frozen lintel]

oh

[true pine]

well considering as how march 3rd is next week id assume youre in batch 2.

[frozen lintel]

then my account should already be transferred by now according to the schedule

i transferred before 25 feb

[true pine]

oh. well, you might have to email them

[frozen lintel]

nah i still havent downloaded the game yet

still got the old one

[hushed star]

it should be there

cause i did mine before feb 25 and im playing rn lol

[frozen lintel]

damn

[hushed star]

it went smoothly

[frozen lintel]

noice

[sharp dune]

And your chars are fine Zeno?

[frosty portal]

some people are still having issues but not everyone
I saw someone saying it is russian roulette lol

[hushed star]

yeah

including my 2 alts

[sharp dune]

Alright nice

I'm a bit skeptical about deleting PWG account -if- my new char isn't overwritten. I just hope we can actually still transfer the account then

Like I hope it doesn't fully wipe all data

[frozen lintel]

my problem would be just my own wifi, slow as hell for downloading the new game files

[hushed star]

why delete it?

[frosty portal]

it shouldn’t because the data will still be on the LI account until end of april
afaik
but yeah don’t do anything just yet

[sharp dune]

Alright

[sharp dune]

Oh, basically to retransfer.

Last night I logged in my account with the new PWG stuff, and actually went ahead with the new char creation thinking it'd just end up feeding my old stuff

Not knowing it was probably better to not do that lol

So now I have to wait to see if they can still overwrite the stuff.

[frozen lintel]

by now it should be fine to delete the old game directory right?

[hushed star]

did you unlink your old account to link the new one in the pwg website?

[hushed star]

yeah

[crimson raft]

Hello, I have already made the account transfer and everything up to verification and even so, when I start my PWG account it appears as a new account and it is the same ID number that appears in the transfer and my character does not appear.

[frosty portal]

it doesn’t let you unlink as of Feb 23

[sharp dune]

No I just did the transfer steps. Didn't do any unlinking

Only 'bad' thing I did was actually making the new chars in-game

[frosty portal]

well, since you’re in the game, you might as well double check through the friend adding that your old char is still there?

[hushed star]

oh you should be fine

as long as you have your email linked to your main acc.

[frosty portal]

check pins for troubleshooting (typing the email, checking servers etc)
otherwise just have to wait for a fix (some people having same issue)
you transferred before the 25th?
otherwise wait for next batch

[hushed star]

also when your done logging in you might need to find your friends again in tof. cause my whole friendlist got wiped lol

[sharp dune]

Oh thats the least of my worries at this point hah

As long as I see my chars I'm perfectly fine with that 😆

[frozen lintel]

jokes on you i ain't got no friends in the game

[frosty portal]

Haha I think all my friends have been inactive for months/a year

hope they can transfer their accounts just in case 😬

[sharp dune]

Fingers crossed. I do have everything linked, so that's all good

Will wait and see next week

[hushed star]

if that was me i would start having withdrawals cause i cant wait till next week

[golden eagle]

Can anyone help me, i glitched out of the map and am now stuck there, when I get auto teleported I always land under the map again

[hushed star]

go to settings and unstuck

[golden eagle]

Where?

[sharp dune]

Luckily got FF7 remake and Rebirth to keep me occupied

[hushed star]

go to settings and the moment your there you should be able to see the unstuck option

[golden eagle]

Thank you very much

It helped

[rich kelp]

Not me LOOSING MY ACCOUNT???? IS THIS FOR REAL????

[desert helm]

no accounts are lost. please follow all instructions in #transfer-support

[true pine]

Don't panic, its not lost.

[frosty portal]

All account data is retained until end of April, there is plenty of time

[vague granite]

So i did transfer before 25 Feb for sure, but here still all accounts clear

[timber python]

I can't get my old account help

I have my old UID
And server name

[frosty portal]

does your new in-game ID match the PWG ID on the transfer site

[rich kelp]

Safe to say, I PANICKED xdxdxdxd

ITS THERE, PHEW~~~

[frosty portal]

you were just on the wrong server?

[ionic plover]

how can i login ?

[rich kelp]

Even worse, on the WRONG EMAIL!!!!! XDXDXDXDX

[true pine]

im glad you figured it out

Enjoy

[wild terrace]

is there anyway to check what server you were on without clicking through each one (it's also bugged so i have to exit game to switch servers each time)

yes i have read transfer support
ids matchup
i'm assuming uid and id account are different
i don't know/forgot my uid (spreadsheet doesn't help unless there is a way to find uid)

[true pine]

unless you got an old screenshot theres not much else aside from trial and error

[wild terrace]

if you want me to try anything or confirm anything w me pls lmk i'm just trying to figure this out

[wild terrace]

👍

[timber python]

No

[true pine]

well as long as you did the account transfer before feb 25th youre probably fine.

if not you gotta wait for batch 2

[silver oriole]

so the account transfer batches shown will delete the lvl1 one we created on pwg server

[frosty portal]

just trial and error then yeah

[frosty portal]

check if you are using the right email

[wild terrace]

i did my transfer before the 25th
however this image is misleading, does it mean it has processed or i'm still awaiting the request

[true pine]

dunno, havent heard anything bout it.

[frosty portal]

that seems to be the case
did you actually go through the tutorial and create the char tho?

[true pine]

pretty sure thats just the thing everyone gets. i just know i have to wait cuz i did the thing late

[wild terrace]

okay! thanks

[true pine]

if you did it before, id just try all the servers and see. unless you remember

[frosty portal]

just chilling here for something to do in the meantime lol

[true pine]

same, just been off and on playing neptunia.

[frosty portal]

That Herta making me wanna get back to Star Rail

I think there was just a new update

[true pine]

yeah there was

oh you just reminded me LUL

[thorny quiver]

anyone else had problems w the transfer? did everything weeks ago and my acc is like gone :/ sends me back to lvl1

[true pine]

ur prolly gonna have to email them

[thorny quiver]

rip 500 hr acc

[frosty portal]

lotta folks in the same boat
try all troubleshooting in pinned
otherwise have to wait for a fix

[clever cave]

as said above, no accounts are gone if you did the transfer, follow all instructions in #transfer-support ^^ check pins etc and after all of that you can't get it contact support

[severe robin]

Does anyne know what third party software was installed during installation of 4.7? It conflicts with Roblox, before 4.7 it did not.

[true pine]

Dot Net framework

apparently

[severe robin]

ah oke thx

Do you know if it's needed by any chance? I use Steam to launch the game.

[true pine]

nah im not sure. i dont have access to my account.

[severe robin]

oh oke, sorry to hear

[true pine]

eh its fine, im just chillen.

i dont get why dot nets causing issues for people though, it really shouldnt. its a dependancy some games do use to work.

[severe robin]

I saw it being installed now that you mentioned it. THink is was dot net 3.0, some old version

[stable ice]

Hi i was wondering if anyone have the same issue as me where it doesn't show and damage on mobs and on my characters

[quick current]

I'm not sure, but I think there is a setting where you can turn that on

[stable ice]

i tried all the settings but nothing works i even reinstalled the game

[quick current]

It could be a bug then, maybe they will patch it soon

[wary shuttle]

?

[stable ice]

yes i did this and nothing i contacted customer support i'm waiting

oh ok i switched to english language and it worked ( i was in french ) well ty

[limber aspen]

So I've found my server according to the faq, however it puts me through to the intro scene to choose a Wanderer. Do I need to carry on through to get my character back or should I contact support?

[frosty portal]

Nah no need to create the new char
Try all troubleshooting (check IDs/email etc.) and if it doesn’t work contact CS
this assumes you transferred before Feb 25th

[limber aspen]

I think I transferred 27/28 Dec, and have double checked that the PWG ID on the transfer page is the same as in account center. Will contact support, thank you!

[frosty portal]

good luck!

[glossy valley]

The PWG ID i get on the login prompt doesnt match with the one showing on the transfer page. Even though its the same email adress / account.

Is there any way to check what email is behing a PWG ID?

[limber aspen]

Do you have any other emails you may have possibly used?

[wary shuttle]

did you log in to the game using FB/Twitter/Google before using email method?

[solid pollen]

Same problem, i'm waiting respons from cs

[prime gate]

Hey still neeed help?

[frosty portal]

check all your emails for anything that says Perfect World Games or data transfer request

[wary shuttle]

If Glory has different PWG ID, but same email = 1. Glory used wrong email; or 2. Logged in with FB/Twitter/Google before trying email

Please, don't share your personal info

[glossy valley]

Wherever i log in with email or google, it gives me a lvl 1 on aeria. There are only 2 emal accounts with anything from PWG and none of the PWG IDs are matching the one shown on transfer.

[wary shuttle]

@glossy valley

[frosty portal]

you logged in with google? that will create a new account (new ID)

[weak spade]

My Yandex email is public information that everyone can see

[frosty portal]

if you can’t log in normally with your email you will have to delete the google acct

don’t worry, your data is still stored on LI

[glossy valley]

I tried first with email and that one was still empty.

[gleaming quest]

And how can you delete the account?

[frosty portal]

the account center in the settings page

[gleaming quest]

Oh I see thank you

Is here anyone a pc genius?

After I want to log in with my Facebook account it says that my URL is not available

[frosty portal]

you can’t login with email? FB is not working atm

[sour yew]

Hi sorry to bother. Did you fix it? I have the same problem as you with third party error

[north matrix]

Who've got parental issue resolved? I sent email back yesterday, still no response. In a few hours it gotta be 3 days and I still can't login into my acc

[glossy valley]

I tried earlier with an account which had that issue yesterday , i was able to login today without a response. Did you try again already?

[solid pollen]

Known bug apparently

I have this exact issue when i try log via mail

[north matrix]

I did, still can't login

[gleaming quest]

Yeah oh Facebook doesn’t work?

I didn’t know that

[gleaming quest]

I am still at the transfer I can’t log in there because Facebook doesn’t kinda work

[snow vale]

My account is back!

🎉

[gleaming quest]

See congrats

[light pond]

did u do anything?

[prime gate]

I’m still waiting for the guy with the black screen, hope he’s ok

And yeah, based on what he describe, that was my case

[brave crag]

it was a day

[spare shoal]

does anyone know if they're gonna force updates through the new launcher or if we will have steam auto updates like before?

[true pine]

Well if it's anything like the issue you had should be graphics driversm

[wild summit]

hello

im still waiting for the technical support to "unlock" my account so i can create a password

[jade siren]

hello why no one answers the email i can't play with my character. Account number match uid LI and uid PWG but the game start new game

[wild summit]

they are taking too long to respond mails

[brave crag]

only "day"

[jade siren]

same for me

[brave crag]

account still doesnt work

[lofty turtle]

ingame chat censorship seem aint right. I test the following words (the censored word and workaroud to do chat) 1.
grandpa's son
grandpa's $on

continue
c0ntinue

lemur
l3mur

customer
coostomer

singing random
singin6 random

[wild summit]

have you tried login into every server in your region to check if your character is there?

[wide glacier]

any idea how to contact cs?

[wild summit]

or do you remember the name of the server you were playing

@jade siren

[jade siren]

yes of course

i know the name of the server

[snow vale]

No, I just logged in again out of boredom

And then it took longer to load and I gasped as I saw the game and not Frigg^^

[wary shuttle]

please, check pins

[wide glacier]

Thanks, but the customer service bot doesn't help at all. I'll try sending an email instead.

[solid pollen]

Contacting Support
For assistance, please use the in-game support function. If unavailable, contact:
Email: [e-mail]
Discord: @Customer Support

in pins, just as mentionned before ^^

[heady osprey]

I did everything as described to transfer my account to PGW. I created an account in PGW, indicating the email to which the verification code was received. However, after installing a new launcher and trying to enter the game, the code does not arrive in the mail. It's not in spam either. I tried it several times at different times of the day. How to solve this problem? Maybe you can change the mailbox on your PGW account?

[clear sluice]

did you click where it says email verification? clicking that sends out the code
(it shows countdown from 60 second as cooldown if you clicked)

[twilit pagoda]

On their twitter one of the posts says to - Additionally, if you are not receiving official emails (such as verification codes), please set your email preferences to "accept emails from
@mail
.perfectworldgames.com" in advance before trying again.

[heady osprey]

Yes, I click on this text and the countdown starts until the opportunity to resend comes, but the code does not arrive.

[heady osprey]

But I received a code to the same email when transferring the account, but I can't log in because the codes don't come anymore. Technical support doesn't respond.

[heady osprey]

The problem is not on the mail server side, as I have already received an email with a code before, but now they are not coming.

[vale totem]

Nah i found a fix just had to force the game to disable dx12

[prime gate]

ohh nice ^^ happy to hear. had your black screen of death as well but had to update drivers >_>

hope your account transfer goes smoothly

[vale totem]

I did got everything back thanks

[severe depot]

I can't access my account after transfer, can anyone help me with this?

[quick current]

when did you transfer?

[brave crag]

yeah if he even responded

[dim ember]

There should be a way to see what server you are using

[wary shuttle]

check https://discord.com/channels/932906923236401182/1344023421410869359 first

[magic berry]

i logged into every single server in NA region that i used to play on and all of them made me start as a level 1

this transfer is so trash

[jade siren]

I have never seen this. Customer support is absent. Just AI responses.

[jade siren]

Sorry to keep you waiting, your issue is being processed, please be patient and our staff will get back to you soon.

Désolé de vous faire attendre, votre problème est en cours de traitement, s''''''''il vous plaît soyez patient et notre personnel vous répondra bientôt

Lamentamos haberle hecho esperar, su problema está siendo procesado, tenga paciencia y nuestro personal se comunicará con usted pronto.

Entschuldigen Sie die Wartezeit. Ihr Problem wird bearbeitet. Bitte haben Sie Geduld. Unsere Mitarbeiter werden sich in Kürze bei Ihnen melden.

....

[unreal pewter]

How do you contact via the discord bot? Just seems like generic responses. Do I just email?

[magic berry]

email

[unreal pewter]

Guess I'll just send an email and wait. Hopefully I can get it back, but if not, I guess I'll just move on...

[magic berry]

discord is a literal trash ai response bot

[static aurora]

What server is 15000 id?

[jade siren]

@static aurora south america

[static aurora]

Bruh

Before Orian

*Orion

[dry quest]

Can someone help me I already clicked to receive my rewards but I don't have anything in the game mail

[hasty tide]

anyone facing this ?

[static aurora]

My ID is literally 15000, not the whole one but the last one in the first five is 0

Yuh

[wary shuttle]

[static aurora]

Wait, what's CS?

Nevermind

Just figured it out

[dreamy lily]

i need help

no character when entering the game

[wary shuttle]

have you checked pinned messages?

[dreamy lily]

Are you talking about email messages?

[wary shuttle]

pins

[wary shuttle]

[static aurora]

@potent anvil

[wary shuttle]

why? He won't help you

[static aurora]

I dunno

¯_(ツ)_/¯

[dreamy lily]

what to do if they don't match

[wary shuttle]

everything is there

[static aurora]

15000 isn't there :(

[potent anvil]

[sharp dune]

[wary shuttle]

i told you why

[wary shuttle]

f

https://tenor.com/view/popcorn-guy-relaxing-popcorm-popcorn-gif-26404903

[static aurora]

What does that mean?

[sonic cliff]

I'm signed into my PWG account, but my account isn't on any of the american servers.

[dry quest]

I claimed the rewards but I didn't receive anything in my mail yet, what can I do

[potent anvil]

The game isn't even working on my platform so yeah not much I can do lol

[frosty portal]

when did you transfer? did you get an email confirmation with the date

[sonic cliff]

It was either back in December or January

[static aurora]

What happens when we find our server for our account?

[bleak belfry]

how🥲im keep waiting

[twilit pagoda]

Do you have another character on that account? If you do It may have gone to the other one.

[dry quest]

If thats the case can anything be done? It's probably lvl 1 characters when I logged in on a different server

[twilit pagoda]

I am not sure tbh perhaps CS can help? I just remember reading somewhere that the last account that logged in would get the rewards or something like that but I can't remember where I saw it.

Let me look for it rq

[bleak belfry]

Anyone already get back your character?🥲

[static aurora]

Nope :/

[twilit pagoda]

It says "If you log in directly via the event page, rewards will be automatically sent to your most recently used character." but yeah if they don't appear after a while I say contact CS.

[dry quest]

Ok thank you

[static aurora]

What do I do if my account was created before the merge?

@frosty portal

[dim ember]

No

[jade siren]

@bleak belfrylol .... no fuuuuu

[desert helm]

the server merge or are you talking about the publisher transfer?

[static aurora]

Sever merge

[desert helm]

you can still find your server and char. check #transfer-support -- there's a spreadsheet with all the servers listed

[static aurora]

Mine is 15000, though.

[jolly gust]

Hi, I chose USA because my country does not exist (It is not on the list) now what should I do?

[desert helm]

https://docs.google.com/spreadsheets/d/1H-3nc7eST2Qi-UcF-5ApCqQUiTefUsP1mTGsOrUqUcA/edit?gid=0#gid=0it would match one of these

[static aurora]

It doesn't

I tried every single one of mine

The first five of mine is literally 15xx0. The x's are different numbers because I am not giving away any of my id

[desert helm]

press confirm and check if you get an email with a a parent consent form

idk how to help you then. i've never seen a UID that doesn't match the servers. your only bet is to try every server and see if your character is on them

[jolly gust]

I haven't received it, I only have the emails with the temporary codes that arrived a few minutes ago.

[desert helm]

hmm and you havent submitted a form in the past?

[jolly gust]

No

I'm trying to do my first login after the transfer.

[desert helm]

fill out this form: https://static.perfectworldgames.com/ParentalSupervision/ParentConsent.pdf
and email it to [e-mail]

[jolly gust]

If I'm of legal age, do I simply put my name or what? XDD

Sorry, I don't know how that works, since that wasn't used here in my country.

[desert helm]

as other mods have said, you can email CS for help on it then. not much we can do here unfortunately since we're also just players

[static aurora]

Guess I can wait, I hope they answer soon

[desert helm]

yeah it's a bug so don't worry. when i did it, i filled it out pretending to be my parent. you can do the same and you should be fine. there's a part that says "child's name and email address" -- put your name and PWG email address. for the rest, put an alt name and email address. make sure you send the form from your alt email

if it doesn't work, you can email CS (their email is in #transfer-support as well)

[jolly gust]

Isn't it enough to simply contact someone from support, have them verify my age and that's it?

Like other gaming platforms, they even ask for your ID, well in this case Asian series, but something similar

[slate apex]

After account transfer do I log in with my old account or the pwg account?

[devout merlin]

Bonjours jai lier avant le fermeture de serveurs etc je me connecte avec mon google Facebook etc jai plus rien j'aurais besoin maide si vous plaît merci

[grave dagger]

Hi

my game crashes after loading to 99%

[clever cave]

go vers #fr-chat

[grave dagger]

tbh it never worked properly even when the game was under tencent

[odd brook]

pls help I installed the game, after opening the game it goes up to 100, then a black screen appears and the game closes. The same situation happened in the previous launcher, but it opened after selecting directx11 from the launcher. Are there any settings in the current launcher settings like the previous launcher? What should I do?

[grave dagger]

with tencent, I was able to find a sketchy fix that involved editing some text file. but i can't find anything to fix the issue again

[orchid scroll]

alguien me podria ayudar? por mas que intente no abre mi cuenta por nada me abre una nueva, si bice la transferencia por el 25 de enero si no es que antes, ya ahora cuando trato de abrir mi cuenta en la pagina web de level me abre la nueva incluso la vinculada me la toma como la nueva

ya intente con facebook, email, google y nada

[fair eagle]

Stuck on this screen when I press the "Support now" button

[magic berry]

everytime i press confirm transfer it popups that i need to link a pwg account and that if i click confirm itll make a account for me but when i press confirm it doesnt do anything i tried multiple browsers too

[dense mural]

someone know a way to escape from a crash at the tutorial of beginning of the game? a friend of mine is stuck on it and cant go foward

[celest hedge]

Disable any browser extensions, adblock ones especially

Or copy paste the link in incognito

[frosty portal]

yes?
everything resolved?

I still think you’ll have to either go 1 by 1 or wait til they add back the feature to see your char’s name in the servers

[desert helm]

hi this channel is english only. please try asking here in english, or you can ask in #es-chat

[split prawn]

Good evening, Cannot launch the game from client, the game is closed before to launch. Any suggestions to solve this?

[junior ember]

Why does the account transfer site look like this.

[frosty portal]

someone earlier suggested repleacing the “pl” with “en”

[junior ember]

ok it helped alr

[frosty portal]

you are using the new PWG launcher, right?

[static aurora]

Yes

[orchid scroll]

Could someone help me? No matter how hard I try, it won't open my account, it will open a new one for me. I made the transfer on January 25th, if not before, now when I try to open my account in

[desert helm]

try reading #transfer-support :) there’s a lot of help there. if you still need help, then you can ask here

[bleak belfry]

🤡 character still gone

[split prawn]

yes

[slate apex]

After account transfer do I log in with my old account or the pwg account? I am on mobile and when I try and login it keeps making a new acc for me how can I get my acc back?

[outer nebula]

my limited SSR gun didn't come
I sent support
Is this mail message compensation for the value of the limited weapon?

[meager tangle]

Not sure where to go for this but tried to enter the code and it didn’t work.

[wild summit]

yet they keep spamming the "can you rate us, how was the custome service 1-5 star?"

[outer nebula]

my limited SSR gun didn't come
I sent support
Is this mail message compensation for the value of the limited weapon?

300

my limited SSR gun didn't come
I sent support
Is this mail message compensation for the value of the limited weapon?

[wild summit]

isnt that a visual bug? relog, close the game and come back

i hope they give us that compensation for everyone who they are holding our account for this much time

[outer nebula]

Ok

[wild summit]

@meager tangle you can ask for the code again

[outer nebula]

It has nothing to do with support, I already sent it to my absence and it didn't come
I became calmer

It has nothing to do with the support, I already sent the SSR gun to mine and it didn't come
I became calmer

[meager tangle]

How do I do that?

[wild summit]

@outer nebula try contacting the support in game, in options contact the technical support and describe your issue, it will be a bot responding at first

[meager tangle]

I’m on PS5 so will that still be the same as for any other consoles?

[wild summit]

or you can send them a mail at [e-mail]

[meager tangle]

Nvm lol I just realised you weren’t talking to me lmao

[wild summit]

in the page that you let you ask for the code the first time

@meager tangle

[meager tangle]

On the game or the server?

[wild summit]

after launching the game yeah

[meager tangle]

Okay one moment

[wild summit]

the same page where you have been asked to submit the code that they sent you, if the code was not send, just ask for it again

"same page" or window, i mean

[outer nebula]

my limited SSR.
It didn't come in the mail.
when I pressed collect all

[meager tangle]

It still says Gift Code Redemption Failed

Is it the same code for all consoles?

[meager tangle]

Turns out PS players will have to wait until they’ll have a different codes for the platform for some reason

[craggy drift]

hi, i originally did my transfer on the 6th of january, but never got any confirmation. when i login with pwg account my character is completely missing. i can't even do the transfer again because every time i hit confirm it just goes back to the same screen and doesn't move to the link accounts step. its like the page is broken. I emailed tofcs 20 hours ago and haven't heard back. am i just completely screwed?

[meager tangle]

Found it on Reddit lol, am I allowed to share the code here or is that not allowed?

[frosty portal]

it looks like the second image is a confirmation, no?
is that from before or from today

[craggy drift]

its from jan 5th

the date is in the right corner

some people said that i should be getting a "transfer was successful message". this message was right after i submitted my transfer request

[thin ravine]

How long does it usually take for the transfer to complete?

[fallow apex]

Well, it says submitted rather than successful, as some may put it, the transfer could of failed at some point. Also regarding the first issue of seeing the transfer screen, I had the same issue so I just signed out and back into my lv infinite account and it immediately brought up the link transfer screen, if your pwg matches your in game ID, best you can to is email customer support or try to contact through discord(somehow? I haven't done that at least) with your Pwg ID and maybe your last known UID before transfer

[frosty portal]

when did you transfer your account?
there is a schedule in the transfer-support channel
if you just did it now you’ll need to wait til March 3rd-7th

[untold badge]

anyone got locked out like Xheng and i due to forgetting to check the "i am 18" box?? try logging in again. it prompts again today. dont forget to check every boxes this time!!

[thin ravine]

I have a question, they tell me that I had to make a transfer before February 23, which I did not do because I was not aware of anything, can the account still be recovered or not?

[frosty portal]

oh I see my bad lol
yeah it should work then
just sign out/clear cache maybe and try again?

[frosty portal]

yep you have until end of April

best to do it asap though in case anything goes wrong and you need help from cs